JP2020087371A - Management system, management method and program - Google Patents

Abstract

To provide a management system, a management method and a program that can suppress forgetting of maintenance work of an electric apparatus.SOLUTION: A management system 1 comprises: an acquisition section 111; a maintenance plan creation section 112; an instruction information creation section 114; and a notification section 115. The acquisition section 111 acquires apparatus information associated with an operation state from each of a plurality of electric apparatuses 2 respectively installed at a plurality of installation sites L1. The maintenance plan creation section 112 creates a maintenance plan associated with maintenance work of the plurality of electric apparatuses 2 on the basis of the apparatus information acquired by the acquisition section 111. The instruction information creation section 114 creates instruction information instructing work content performed at the installation site L1 of a visit destination of the plurality of installation sites L1 on the basis of the maintenance plan and a visit plan to visit the plurality of installation sites L1. The notification section 115 notifies of the instruction information created by the instruction information creation section 114.SELECTED DRAWING: Figure 1

Description

The present disclosure relates to a management system, a management method, and a program. More specifically, the present disclosure relates to a management system, a management method, and a program that manage operating states of a plurality of electric devices.

As a conventional example, a fire alarm device (electrical device) described in Patent Document 1 will be illustrated. This fire alarm is equipped with an alarm unit that gives an alarm by a display sound or a voice when it is detected that the operation time count reaches the replacement time of the fire alarm.

JP, 2005-87883, A

In the fire alarm device disclosed in Patent Document 1, when the operating time of the fire alarm device reaches the replacement time, the alarm unit issues an alarm, but if the user of the fire alarm device does not notice the alarm, the fire alarm is issued. The vessel may not have been replaced.

An object of the present disclosure is to provide a management system, a management method, and a program capable of suppressing forgetting to do maintenance work on electrical equipment.

A management system according to an aspect of the present disclosure includes an acquisition unit, a maintenance plan creation unit, an instruction information creation unit, and a notification unit. The acquisition unit acquires device information regarding an operating state from each of a plurality of electric devices installed in a plurality of installation locations. The maintenance plan creation unit creates a maintenance plan related to maintenance work of the plurality of electric devices based on the device information acquired by the acquisition unit. The instruction information creation unit creates instruction information for instructing the work content to be performed at the visited installation location among the plurality of installation locations based on the maintenance plan and the visit plan for visiting the plurality of installation locations. To do. The notification unit notifies the instruction information created by the instruction information creation unit.

A management method according to an aspect of the present disclosure includes an acquisition process, a maintenance plan creation process, an instruction information creation process, and a notification process. In the acquisition process, device information regarding an operating state is acquired from each of a plurality of electric devices installed in a plurality of installation locations. In the maintenance plan creation process, a maintenance plan regarding maintenance work of the plurality of electric devices is created based on the device information acquired in the acquisition process. In the instruction information creation processing, based on the maintenance plan and the visit plan for visiting the plurality of installation locations, the instruction information for instructing the work content to be performed at the visited installation location among the plurality of installation locations is created. To do. In the notification processing, the instruction information created in the instruction information creation processing is notified.

A program according to an aspect of the present disclosure is a program for causing a computer system to execute an acquisition process, a maintenance plan creation process, an instruction information creation process, and a notification process. In the acquisition process, device information regarding an operating state is acquired from each of a plurality of electric devices installed in a plurality of installation locations. In the maintenance plan creation process, a maintenance plan regarding maintenance work of the plurality of electric devices is created based on the device information acquired in the acquisition process. In the instruction information creation processing, based on the maintenance plan and the visit plan for visiting the plurality of installation locations, the instruction information for instructing the work content to be performed at the visited installation location among the plurality of installation locations is created. To do. In the notification processing, the instruction information created in the instruction information creation processing is notified.

According to the present disclosure, it is possible to provide a management system, a management method, and a program capable of suppressing forgetting to do maintenance work on electrical equipment.

FIG. 1 is a block diagram of an overall system including a management system according to an embodiment of the present disclosure. FIG. 2 is a block diagram of a detector that is a management target of the above management system. FIG. 3 is a block diagram of an electric device that is a management target of the above management system. FIG. 4 is a block diagram of a repeater used in the above management system. FIG. 5 is a block diagram of an output destination terminal used in the above management system. FIG. 6 is a sequence diagram for explaining the operation of the above management system.

The embodiment described below is only one of the various embodiments of the present disclosure. The embodiments of the present disclosure are not limited to the following embodiments, and may include other embodiments. Further, the following embodiments can be variously modified according to the design and the like as long as they do not deviate from the technical idea according to the present disclosure.

(Embodiment)
(1) Overview As shown in FIG. 1, the management system 1 of the present embodiment is a maintenance work (for example, inspection, repair, substitution) for maintaining the function of the electric device 2 installed at each of the plurality of installation locations L1. This is a system to support maintenance work by a business operator who performs work such as replacement of products.

The management system 1 includes an acquisition unit 111, a maintenance plan creation unit 112, an instruction information creation unit 114, and a notification unit 115. The acquisition unit 111 acquires device information regarding the operating state from each of the plurality of electric devices 2 installed in each of the plurality of installation locations L1. The maintenance plan creation unit 112 creates a maintenance plan regarding maintenance work for the plurality of electric devices 2 based on the device information acquired by the acquisition unit 111. The instruction information creation unit 114 creates instruction information for instructing the work content to be performed at the visited installation place L1 of the plurality of installation locations L1 based on the maintenance plan and the visit plan for visiting the plurality of installation locations L1. To do. The notification unit 115 notifies the instruction information created by the instruction information creation unit 114.

Here, each of the plurality of installation locations L1 is a facility in which the electric device 2 is installed, and in the following embodiment, a case where each of the plurality of installation locations L1 is a detached house will be described as an example. It should be noted that each of the plurality of installation locations L1 is not limited to a detached house, and may be each dwelling unit of an apartment house. The installation location L1 is not limited to a residential facility, and may be a non-residential facility such as an office building, a commercial building, a public facility, or a factory. In addition, in the following description, when each of the plurality of installation locations L1 is specified and described, they may be referred to as installation locations L11, L12, and L13.

The electric device 2 is installed and used in each of the plurality of installation locations L1. In the present embodiment, the electric device 2 includes a detector 20 that detects that an event (for example, a fire) that is a target of disaster prevention has occurred in the installation location L1, a lighting device, a refrigerator, a washing machine, an air conditioner, and a heating device. , Electric cooking appliances, home electric appliances 30 such as video/audio equipment, and the like. The device information of the electric device 2 is information on the operating state of the electric device 2, and includes, for example, first information indicating whether or not an abnormality has occurred in the electric device 2 and second information on a precursory symptom of the abnormality. Including. The first information is information indicating that the battery has run out in the electric device 2 that uses a battery as a power source, information that indicates that the cumulative use time of the electric device 2 has reached the expiration date, and that the first information is generated in the electric device 2. At least one of information (for example, an error code or the like) indicating the abnormality content of each of the various abnormalities is included. The second information is information on prodromal symptoms leading up to an abnormality, for example, information on cumulative usage time of the electric device 2, information on a battery voltage in the electric device 2 using a battery as a power source, and a cause of the abnormality. It includes at least one code number indicating the occurrence of the event.

The maintenance work of the electric device 2 is a work performed by a business operator B1 who performs a maintenance service of the electric device 2 in order to maintain the function of the electric device 2. -Including at least one operation of selling and replacement. The maintenance plan of the maintenance work is a plan in which the contents of the maintenance work and the timing of performing the maintenance work are estimated for the electric device 2 that is the target of the maintenance work by the business operator B1, and the cost and working time required for the maintenance work are calculated. You may estimate together.

The visit plan for visiting a plurality of installation locations L1 means that a person in charge of the business operator B1 who performs maintenance work on the electric devices 2 installed at the plurality of installation locations L1 decides in advance a plan to visit each installation location L1. I have a plan. The person in charge of the business operator B1 may decide to visit each installation place L1 regardless of the device information of the electric device 2, or schedule the visit to each installation place L1 based on the device information of the electric device 2. You may change it. The content of work performed at the installation location of the visited site is the content of work performed by the business operator B1 for the electric device 2 installed at the installation location L1 at the installation location L1 to be visited of the plurality of installation locations L1. Is.

In the management system 1 of this embodiment, the maintenance plan creation unit 112 creates a maintenance plan based on the device information acquired by the acquisition unit 111. Then, the instruction information creation unit 114 creates instruction information for instructing the work content to be performed at the installation location L1 of the visited place based on the maintenance plan and the visit plan, and the notification unit 115 notifies the instruction information. Therefore, the person in charge of performing the maintenance work (for example, the person in charge of the business operator B1) can perform the maintenance work at the visited installation place L1 based on the instruction information notified from the notification unit 115. It is possible to provide a management system (1) capable of suppressing forgetfulness.

(2) Details Hereinafter, the entire system including the management system 1 according to the present embodiment will be described with reference to FIGS. 1 to 5.

The management system 1 acquires device information related to the operating state from a plurality of electric devices 2 installed in a plurality of installation locations L1 (L11 to L13), and creates instruction information instructing the work content to be performed at each installation location L1. Then, the work subject (for example, the business operator B1) who performs the maintenance work is notified. The configuration of each part of the overall system including the management system 1 will be described below.

(2.1) Electric Device In the present embodiment, the electric device 2 that is the work target of the maintenance work includes the detector 20 and the home electric appliance 30.

(2.1.1) Detector The detector 20 is installed in the installation location L1 and detects the physical quantity to be detected at the installation location L1. In the present embodiment, the detector 20 detects that an event, which is a target of disaster prevention, has occurred. The detector 20 is installed, for example, on a ceiling or an upper part of a wall of a room in the facility, which is the installation place L1. The detector 20 of the present embodiment has, for example, a fire alarm device having a detection function of detecting the occurrence of a fire as an event to be disaster-prevented and an alarm function of notifying the occurrence of the fire. Is. The detector 20 outputs a sound such as an alarm sound when a fire occurs, for example. However, the event subject to disaster prevention is not limited to fire, and may be water damage, an earthquake, or the like. Further, the event subject to disaster prevention may be gas leakage, generation of CO (carbon monoxide) due to incomplete combustion, or the like.

As shown in FIG. 2, the detector 20 includes a control unit 21, a transmission/reception unit 22, a detection unit 23, an alarm unit 24, and a battery 25.

The control unit 21 has, for example, a computer system having a processor and a memory. Then, the computer system functions as the control unit 21 by the processor executing the program stored in the memory. The program executed by the processor is previously recorded in the memory of the computer system here, but may be provided by being recorded in a recording medium such as a memory card or through a telecommunication line such as the Internet. .. The memory of the control unit 21 stores the identification information assigned to the detector 20.

The transmission/reception unit 22 has a communication interface for performing wireless communication with the repeater 40 provided in the installation place L1. Here, the communication system between the transmission/reception unit 22 and the repeater 40 is, for example, a specific low-power radio station in the 920 MHz band (a radio station that does not require a license), Wi-Fi (registered trademark), or Bluetooth (registered trademark). ) Is a wireless communication that uses radio waves as a medium in conformity with communication standards.

The detection unit 23 detects information about fire, which is an event to be detected. The detection unit 23 is, for example, a photoelectric sensor that detects smoke. Therefore, the above-mentioned information about fire includes information about smoke, for example. However, the detection unit 23 is not limited to the photoelectric sensor, and may be, for example, a constant temperature sensor that detects heat.

When the detector 20 detects the occurrence of a fire, the alarm unit 24 notifies the occurrence of the fire by, for example, sound. The alarm unit 24 has a speaker that outputs a sound (voice). When the detector 20 detects a fire, the alarm unit 24 causes a speaker to output at least one of an alarm sound and a voice message for notifying the fire. The alarm unit 24 may notify the occurrence of fire by light. For example, when the alarm unit 24 includes a light source such as a light emitting diode and the detector 20 detects the occurrence of a fire, the alarm unit 24 may turn on or blink the light source to notify the occurrence of the fire. Further, the alarm unit 24 may notify the occurrence of a fire by both sound and light.

The battery 25 is a battery such as a lithium battery. The battery 25 supplies electric power required for operation to the control unit 21, the transmission/reception unit 22, the detection unit 23, the alarm unit 24, and the like.

Although one detector 20 may be installed in one installation place L1, a plurality of detectors 20 may be installed in one installation place L1. When a plurality of detectors 20 are installed in one installation place L1, for example, one of the plurality of detectors 20 is a parent device, and a detector 20 other than the parent device among the plurality of detectors 20 is a child device. Each detector 20 may be configured to be as follows. Each of the plurality of detectors 20 wirelessly communicates with each other by identifying the transmission destination and the transmission source using the identification information assigned to each detector 20.

For example, when the parent device detector 20 detects the occurrence of a fire, the control unit 21 of the parent device detector 20 controls the alarm unit 24 to notify the occurrence of the fire, and the transmitter/receiver unit 22 notifies the child device. The detection signal is transmitted to the detector 20, which is a machine. When the transmission/reception unit 22 of the detector 20 which is the slave unit receives the detection signal from the detector 20 which is the master unit, the control unit 21 of the detector 20 which is the slave unit controls the alarm unit 24 to prevent the occurrence of a fire. Notify me.

In addition, when the detector 20 which is a slave unit detects the occurrence of a fire, the control unit 21 of the detector 20 which is a slave unit controls the alarm unit 24 to notify the occurrence of the fire, and the transmitter/receiver unit 22 controls the parent unit. The detection signal is transmitted to the detector 20, which is a machine. When the transmission/reception unit 22 of the parent device detector 20 receives the detection signal from the child device detector 20, the control unit 21 of the parent device detector 20 controls the alarm unit 24 to prevent the occurrence of a fire. Then, the transmitting/receiving unit 22 transmits a detection signal to the detector 20 which is a slave unit other than the reporting source. When the transmission/reception unit 22 of the detector 20 that is a slave device other than the reporting source receives the detection signal from the detector 20 that is the master device, the control unit 21 of the detector 20 that is a slave device other than the reporting source issues an alarm. The part 24 is controlled to notify the occurrence of a fire.

In this way, when a plurality of detectors 20 are installed in one installation place L1 and one of the plurality of detectors 20 detects the occurrence of a fire, the plurality of detections installed in the installation place L1 are detected. All of the containers 20 can report the occurrence of a fire.

Further, in the detector 20 of the present embodiment, when the control unit 21 receives a device information transmission request from the management system 1, the transmission/reception unit 22 transmits the device information to the management system 1. Here, the device information is information related to the operating state of the detector 20, and, for example, at least one of information indicating the detection result of the detection unit 23 and maintenance-related information regarding maintenance work on the detector 20. including. Further, the maintenance-related information includes first information indicating whether or not an abnormality has occurred in the detector 20, and second information regarding a precursory symptom of the abnormality. The first information is information indicating that the battery 25, which is the power source of the detector 20, has run out of battery, information indicating that the cumulative use time of the detector 20 has reached the expiration date, and the detector 20. It includes at least one piece of information (for example, an error code or the like) indicating the abnormality content of each type of abnormality that has occurred. The second information is information on prodromal symptoms leading to abnormality, for example, information on cumulative usage time of the detector 20, information on battery voltage of the battery 25 that is the power source of the detector 20, and cause of abnormality. At least one of the code numbers indicating the occurrence of the event is included.

Here, in each installation location L1, when the detector 20 serving as the master device collects device information from the detector 20 serving as the slave device, the management system 1 detects the master device through the relay device 40. The device information of the detector 20 serving as the parent device and the detector 20 serving as the child device may be acquired from the device 20. The detector 20 serving as the master device includes the device information of the detector 20 serving as the master device and the device information of the detector 20 serving as the slave device, the identification information of each detector 20, and the detector 20 serving as the master device. The location information may be associated with each other and transmitted to the management system 1. In this case, the memory of the detector 20 serving as the master unit stores the location information of the detector 20 serving as the master unit and the identification information of the detector 20 of the slave unit installed at the same installation location L1. Good. When the location information includes information indicating a finer location such as a room in the installation location L1, the memory of the detector 20 serving as the parent device stores the child device separately from the location information of the detector 20 serving as the parent device. The location information of the detector 20 may be stored.

The management system 1 may acquire the device information from each of the plurality of detectors 20 via the relay 40. Further, it is not essential that the management system 1 obtains device information from all of the plurality of detectors 20 in one installation place L1 via the relay 40. The management system 1 may acquire the device information from at least a part of the detectors 20 of the plurality of detectors 20 via the relay 40. This has the advantage that each of the plurality of detectors 20 need not have a communication interface for communicating with the management system 1.

(2.1.2) Home Appliance The home appliance 30 is installed at the installation location L1 and is used by a facility user who uses the facility at the installation location L1. In the present embodiment, the home electric appliance 30 is, for example, a home appliance such as a lighting fixture, a refrigerator, a washing machine, an air conditioner, a heating fixture, an electric cooking appliance, a video/audio device, or the like. Although only one home electric appliance 30 is shown in one installation location L1 in FIG. 1, a plurality of home electric appliances 30 may be installed in one installation location L1.

As shown in FIG. 3, the home electric appliance 30 includes a control unit 31, a transmission/reception unit 32, and a functional unit 33. The home electric appliance 30 operates by receiving power from an AC power source such as a commercial power source.

The control unit 31 has a computer system including, for example, a processor and a memory. Then, the computer system functions as the control unit 31 by the processor executing the program stored in the memory. The program executed by the processor is previously recorded in the memory of the computer system here, but may be provided by being recorded in a recording medium such as a memory card or through a telecommunication line such as the Internet. .. The memory of the control unit 31 stores the identification information assigned to the home electric appliance 30.

The transmission/reception unit 32 has a communication interface for performing wireless communication with the repeater 40 provided at the installation location L1. Here, the communication system between the transmission/reception unit 32 and the repeater 40 is, for example, a specific low-power radio station in the 920 MHz band (a radio station that does not require a license), Wi-Fi (registered trademark), or Bluetooth (registered trademark). ) Is a wireless communication that uses radio waves as a medium in conformity with communication standards.

The function unit 33 has a function according to the type of the home electric appliance 30. For example, if the household electrical appliance 30 is a lighting fixture, the functional unit 33 has a lighting circuit that lights the light source.

In the home electric appliance 30 of the present embodiment, when the control unit 31 receives a device information transmission request from the management system 1, the transmission/reception unit 32 transmits the device information to the management system 1. Here, the device information is information related to the operating state of the home electric appliance 30, and includes, for example, maintenance-related information regarding maintenance work on the home electric appliance 30. The maintenance-related information includes first information indicating whether or not an abnormality has occurred in the home electric appliance 30, and second information regarding a precursory symptom of the abnormality.

(2.2) Management System As shown in FIG. 1, the management system 1 is realized by a server 10 operated by a management company that manages a plurality of electric devices 2 installed in a plurality of installation locations L1.

The server 10 that constitutes the management system 1 includes a control unit 11, a transmission/reception unit 12, and a storage unit 13.

The control unit 11 has a computer system including, for example, a processor and a memory. Then, the computer system functions as the control unit 11 by the processor executing the program stored in the memory. The program executed by the processor is previously recorded in the memory of the computer system here, but may be provided by being recorded in a recording medium such as a memory card or through a telecommunication line such as the Internet. ..

The control unit 11 has functions such as an acquisition unit 111, a maintenance plan creation unit 112, a visit plan creation unit 113, an instruction information creation unit 114, and a notification unit 115.

The acquisition unit 111 acquires device information regarding the operating state from each of the plurality of electric devices 2 (the detector 20 and the home electric appliance 30) installed in the plurality of installation locations L1. The acquisition unit 111 causes the transmission/reception unit 12 to periodically transmit a request signal requesting transmission of device information to each of the plurality of electric devices 2, and acquires the device information transmitted from the electric device 2 according to the request signal. To do. Note that the acquisition unit 111 causes the transmission/reception unit 12 to transmit a request signal requesting device information to the electric device 2 by using the occurrence of a predetermined event as a trigger, and displays the device information transmitted from the electric device 2 in response to the request signal. You may get it.

Further, in the present embodiment, the acquisition unit 111 acquires device information from the plurality of electric devices 2 installed in the plurality of installation locations L1 via the relay 40. For example, when a plurality of detectors 20 are installed as the electric devices 2 in one installation place L1, even if the detector 20 serving as the master device collects device information from the detector 20 serving as the slave device. Good. In this case, the acquisition unit 111 acquires the device information of the parent device detector 20 and the child device detector 20 from the parent device detector 20 via the relay device 40. The acquisition unit 111 may acquire device information from each of the plurality of detectors 20 via the relay 40. Further, it is not essential that the acquisition unit 111 obtains device information from all of the plurality of detectors 20 in one installation place L1 via the relay 40. The acquisition unit 111 may acquire the device information from at least a part of the detectors 20 of the plurality of detectors 20 via the relay 40. This has the advantage that each of the plurality of detectors 20 need not have a communication interface for communicating with the management system 1.

If the electric device 2 has a communication interface for communicating with the management system 1, the management system 1 may directly communicate with the electric device 2 to acquire the device information. In this case, the relay 40 can be omitted. .. For example, in a case where the detector 20 serving as the master device collects device information from the detector 20 serving as the slave device in one installation location L1, the detector 20 serving as the master device is the detector 20 serving as the master device. It suffices to transmit the device information and the device information of the detector 20 which is the slave device to the management system 1. In addition, it is not essential that the acquisition unit 111 of the management system 1 acquires the device information of the detector 20 serving as the master and the detector 20 serving as the slave from the detector 20 serving as the master. The acquisition unit 111 of the management system 1 may directly acquire the device information from the plurality of detectors 20 in one installation place L1.

The maintenance plan creation unit 112 creates a maintenance plan regarding maintenance work for each of the plurality of electric devices 2 based on the device information acquired by the acquisition unit 111. For example, a maintenance plan (hereinafter, also referred to as an initial plan) that defines the content of the maintenance work and the time when the maintenance work is performed is prepared for each of the plurality of electric devices, and the storage unit 13 stores the plurality of maintenance plans. Data of the initial plan of the electric device 2 is stored in association with the identification information of the electric device 2. When the maintenance plan creation unit 112 acquires the device information from the electric device 2 acquired by the acquisition unit 111, the maintenance plan creation unit 112 reads the initial plan of the electric device 2 from the storage unit 13. Based on the device information acquired by the acquisition unit 111, the maintenance plan creation unit 112 may change the timing of the maintenance work planned in the initial plan for the electric device 2 or add a new maintenance work. Then update the maintenance plan. Then, the maintenance plan creation unit 112 stores the updated maintenance plan in the storage unit 13 in association with the identification information of the electric device 2. For example, when the electric device 2 is a detector 20 such as a fire detector that uses the battery 25 as a power source, the maintenance plan creating unit 112 determines that the battery voltage of the battery 25 is higher than a predetermined level based on the device information. If it is determined that the battery voltage has dropped, the maintenance plan is changed according to the battery voltage drop. That is, the maintenance plan creation unit 112 replaces the battery 25 of the detector 20 or the detector 20 itself, or provides guidance for recommending replacement, so that the detector 20 is installed before the battery runs out. Modify the maintenance plan to visit location L1.

Based on the maintenance plan created by the maintenance plan creation unit 112, the visit plan creation unit 113 performs maintenance work at the plurality of installation sites L1 in order to perform the planned maintenance work at each of the plurality of installation sites L1. A visit plan for making an executing entity (for example, persons in charge of a plurality of businesses B1) visit is created. The visit plan creation unit 113 appropriately updates the visit plan based on the device information acquired by the acquisition unit 111 or the maintenance plan updated by the maintenance plan creation unit 112, and stores it in the storage unit 13. Here, the visit plan creation unit 113 causes a plurality of work subjects (a plurality of businesses B1) to visit a plurality of installation locations L1 and perform maintenance work on the electric devices 2 at the plurality of installation locations L1. , Establish a visit plan so that the work contents of multiple work subjects are equal.

The instruction information creation unit 114 creates instruction information for instructing the contents of work to be performed at the visited installation location among the plurality of installation locations L1 based on the maintenance plan and the visit plan for visiting the plurality of installation locations. For example, the instruction information creation unit 114 specifies the electrical device 2 as a work target for performing the maintenance work based on the maintenance plan and the content of the maintenance work performed on the electrical device 2. In addition, the instruction information creation unit 114 specifies the business operator B1 who visits the installation location L1 where the electric device 2 to be worked is installed based on the visit plan, and outputs the output destination used by the person in charge of the business operator B1. The instruction information to be notified to the terminal 50 is created.

The notification unit 115 causes the transmission/reception unit 12 to transmit the instruction information created by the instruction information creation unit 114 to the output destination terminal 50 used by the person in charge of the business operator B1 who is the work subject. In the present embodiment, the visit plan creation unit 113 determines the visit plan so that the work contents (for example, the work amount) of the plurality of work subjects (business person B1) are equal. Therefore, when the notification unit 115 notifies the plurality of work subjects of the instruction information, the notification unit 115 selects the work subjects selected from the plurality of work subjects so that the work contents of the plurality of work subjects are equal. To the instruction information. In this way, since the notification unit 115 distributes the instruction information to the plurality of work subjects so that the work contents of the plurality of work subjects are even, it becomes difficult for the instruction information to concentrate on a specific work subject. The work content can be distributed to a plurality of work subjects.

The transmission/reception unit 12 includes, for example, a communication interface conforming to the Ethernet (registered trademark) communication standard. The transmission/reception unit 12 communicates with the output destination terminal 50 included in the business operator B1 and the relays 40 installed at the plurality of installation locations L1 via the communication network N1 such as the Internet.

The storage unit 13 is configured by a device selected from a ROM (Read Only Memory), a RAM (Random Access Memory), an EEPROM (Electrically Erasable Programmable Read Only Memory), or the like. The storage unit 13 stores the device information acquired from the plurality of electric devices 2 respectively installed in the plurality of installation places L1 in association with the identification information of each electric device 2 and the place information indicating the installation place. In addition, the storage unit 13 stores history information regarding the usage history of the electric device 2 in association with the identification information of the electric device 2. The history information is input from, for example, the output destination terminal 50 of the business operator B1 who performs maintenance work on the electric device 2. Here, the history information includes the content and the timing of the abnormality or the precursory symptom of the abnormality that has occurred in the electric device 2, the content and the execution time of the maintenance work performed on the electric device 2, and the case of replacing the electric device 2. At least one piece of information on the replacement time information is included.

(2.3) Repeater A repeater 40 is installed at each of the plurality of installation locations L1. The relay 40 has a relay function of relaying communication between the management system 1 and the electric device 2 (the detector 20 and the home electric appliance 30) installed in the same installation place L1 as the relay 40. In the present embodiment, the relay 40 is configured by a controller of a HEMS (home energy management system) that manages energy used in the facility at the installation location L1 where the relay 40 is installed. The relay 40 is used by a facility user who uses the facility at the installation location L1 where the relay 40 is installed.

As shown in FIG. 4, the repeater 40 includes a control unit 41, a first transmission/reception unit 42, a second transmission/reception unit 43, a display unit 44, an operation unit 45, and a storage unit 46.

The control unit 41 has, for example, a computer system having a processor and a memory. The computer system functions as the control unit 41 by the processor executing the program stored in the memory. The program executed by the processor is previously recorded in the memory of the computer system here, but may be provided by being recorded in a recording medium such as a memory card or through a telecommunication line such as the Internet. ..

The first transmission/reception unit 42 has a communication interface that performs wireless communication with the electric device 2 provided in the installation location L1. The first transmission/reception unit 42 performs wireless communication by the same communication method as the transmission/reception units 22 and 32 of the detector 20 and the home electric appliance 30.

The second transmitter/receiver 43 includes, for example, a communication interface that conforms to the Ethernet (registered trademark) communication standard. The second transmission/reception unit 43 is connected to a communication network N1 such as the Internet via a broadband router provided at the installation location L1. The second transmission/reception unit 43 communicates with the server 10 of the management system 1 via the broadband router and the communication network N1.

The display unit 44 is a display display such as a liquid crystal display. The display unit 44 displays the amount of energy used in the facility that is the installation location L1.

The operation unit 45 has a touch switch provided on the display that constitutes the display unit 44. The operation unit 45 receives an operation of a user (for example, a facility user who uses the installation location L1) and outputs a signal corresponding to the operation to the control unit 41.

The storage unit 46 is configured by a device selected from ROM, RAM, EEPROM, or the like. The storage unit 46 stores the location information indicating the installation location L1 in which the relay 40 is installed, and the electric device 2 (the detector 20 and the home appliance 30) installed in the facility in the same installation location L1 as the relay 40. The identification information and the like are stored.

(2.4) Output Destination Terminal The output destination terminal 50 is a terminal included in the business operator B1 who performs the maintenance service business for the detector 20. The output destination terminal 50 is a terminal used by a person in charge of the business operator B1 (for example, a person in charge of performing maintenance services), and is, for example, a smartphone or a tablet computer terminal having a communication function.

As shown in FIG. 5, the output destination terminal 50 includes a control unit 51, a transmission/reception unit 52, a display unit 53, an operation unit 54, and a storage unit 55.

The control unit 51 has a computer system having a processor and a memory, for example. Then, the computer system functions as the control unit 51 by the processor executing the program stored in the memory. The program executed by the processor is previously recorded in the memory of the computer system here, but may be provided by being recorded in a recording medium such as a memory card or through a telecommunication line such as the Internet. ..

The transmission/reception unit 52 includes, for example, a communication interface conforming to the Ethernet (registered trademark) communication standard. The transmission/reception unit 52 is connected to a communication network N1 such as the Internet via, for example, a broadband router, and communicates with the server 10 of the management system 1 via the broadband router and the communication network N1.

The display unit 53 is a display display such as a liquid crystal display. The display unit 53 displays, for example, output target detector information output from the notification unit 115 of the management system 1.

The operation unit 54 has a touch switch provided on the display that constitutes the display unit 53. The operation unit 54 receives an operation of a person in charge who uses the output destination terminal 50, and outputs a signal according to the operation to the control unit 51.

The storage unit 55 is composed of a device selected from ROM, RAM, EEPROM or the like. The storage unit 55 stores the output target detector information and the like output from the notification unit 115 of the management system 1.

(3) Operation (3.1) Registration of Electric Device The operation of registering the electric device 2 installed in the installation location L1 in the management system 1 will be described. Here, the operation of registering the detector 20 in the management system 1 will be described by taking the detector 20 as an example. The operation of registering the home electric appliance 30 in the management system 1 is the same as the operation of registering the detector 20 in the management system 1, and thus the description thereof is omitted.

For example, when installing the detector 20 in the installation place L1, when the battery 25 is inserted into the detector 20 and power supply from the battery 25 to the control unit 21 is started, the control unit 21 manages the detector 20. It operates in the registration mode for registering in the system 1.

When the control unit 21 of the detector 20 starts the operation in the registration mode, the transmission/reception unit 22 transmits a wireless signal including a registration request for requesting registration in the management system 1 and identification information of the own device. The wireless signal including the registration request and the identification information transmitted from the transmission/reception unit 22 of the detector 20 is received by the repeater 40 installed in the same installation place L1 as the detector 20. When the first transmitter/receiver 42 of the relay 40 receives the wireless signal including the registration request and the identification information transmitted from the detector 20, the controller 31 of the relay 40 stores the identification information of the detector 20. It is stored in the unit 46. Further, the control unit 31 of the repeater 40 sends a signal including the registration request received from the detector 20, the identification information of the detector 20 and the location information of the installation location L1 where the detector 20 is installed, to the second The transmission/reception unit 43 transmits to the management system 1 via the communication network N1. When the transmission/reception unit 12 of the management system 1 receives the signal transmitted from the repeater 40 (the signal including the registration request from the detector 20 and the identification information and the location information of the detector 20), the control unit 11 concerned Register the detector 20 as a management target. Specifically, the control unit 11 of the management system 1 stores the identification information and the location information of the detector 20 registered as the management target in the storage unit 13.

As a result, the detector 20 installed at the installation location L1 is registered as a management target in the server 10 of the management system 1.

The registration method of the detector 20 described above is an example, and can be changed as appropriate. For example, when the operation unit 45 of the repeater 40 is operated and the operation mode of the repeater 40 is set to the registration mode, when the battery 25 is inserted into the detector 20, the detector 20 is transferred to the repeater 40 and the management system 1. The process of registering may be performed.

The location information indicating the installation location of the electric device 2 may be information indicating the location of the facility, which is the installation location L1, or information indicating a more detailed location, such as a room in the facility, which is the installation location L1. For example, when the construction worker registers the electric device 2 in the repeater 40, the construction worker uses the operation unit 45 of the repeater 40 to input location information that specifies a finer location within the installation location L1. Then, the location information of the location input using the operation unit 45 is registered in the relay 40. The control unit 31 of the repeater 40 can register the electric device 2 as a management target in the management system 1 by transmitting the identification information, the location information, and the registration request of the electric device 2 to the management system 1. ..

(3.2) Notification operation of instruction information of maintenance work When the electric equipment 2 installed in the installation locations L11, L12, L13 as a target of maintenance work is registered in the management system 1, the management system 1 An operation of notifying maintenance work instruction information about the electric device 2 will be described with reference to FIG.

When a predetermined period T1 has elapsed since the acquisition unit 111 of the management system 1 acquired the device information from each electric device 2 last time (S1), the acquisition unit 111 transmits the device information to each of the plurality of electric devices 2. The request signal to be requested is transmitted from the transmitting/receiving unit 12 (S2). Here, the request signal transmitted from the transmission/reception unit 12 of the management system 1 is received by the electric device 2 to be transmitted, for example, the detector 20 via the communication network N1 and the relay 40 (S3, S4). .. That is, the acquisition unit 111 periodically outputs a request signal requesting transmission of device information to each of the plurality of electric devices 2.

When the transmission/reception unit 22 of the detector 20 to be transmitted receives the request signal transmitted from the management system 1, the control unit 21 of the detector 20 causes the transmission/reception unit 22 to transmit the device information regarding the operation state of the detector 20. (S5). Here, the control unit 21 provides maintenance-related information related to maintenance work of the detector 20 (for example, first information indicating whether or not an abnormality has occurred in the detector 20 and second information regarding a precursor symptom of the abnormality). Include). The control unit 21 causes the transmission/reception unit 22 to transmit the device information including the maintenance-related information. The device information transmitted from the transmitter/receiver 22 of the detector 20 is input to the management system 1 via the relay 40 (S6, S7). When the transmission/reception unit 12 of the management system 1 receives the device information transmitted from the detector 20 in response to the request signal, the acquisition unit 111 changes the device information of the detector 20 received by the transmission/reception unit 12 to the detector 20. It is stored in the storage unit 13 in association with the identification information and the place information. As a result, the acquisition unit 111 acquires device information from the detector 20 targeted for maintenance work (S8). Although FIG. 6 illustrates only the repeater 40 and the detector 20 in one installation location L1, the management system 1 includes all the electric devices 2 (the detector 20 and the home appliances 30 that are the target of the maintenance work). ), and device information is acquired from all the electric devices 2 subject to maintenance work.

As described above, the acquisition unit 111 of the management system 1 acquires the device information from the plurality of electric devices 2 (the detector 20 and the home electric device 30) installed in the plurality of installation locations L1 every time the cycle T1 elapses. Perform the acquisition process. The acquisition unit 111 of the management system 1 stores the device information, the identification information, and the location information acquired from the plurality of electric devices 2 in the storage unit 13 in association with each other.

When the acquisition unit 111 acquires the device information from each of the plurality of electric devices 2, the maintenance plan creation unit 112 creates a maintenance plan regarding the maintenance work of the plurality of electric devices 2 based on the device information acquired by the acquisition unit 111. , In the storage unit 13 (S9). Here, if the maintenance-related information included in the device information acquired from the electric device 2 is not the information related to the abnormality or the precursory symptom of the abnormality in the electric device 2, the maintenance plan creation unit 112 causes the maintenance plan for the electric device 2 to be maintained. Do not change the plan. On the other hand, if the maintenance-related information included in the device information acquired from the electric device 2 is the information related to the abnormality or the precursory symptom of the abnormality in the electric device 2, the maintenance plan creating unit 112 causes the abnormality occurring in the electric device 2. Or modify the maintenance plan to address the prodrome of the anomaly. The maintenance plan creation unit 112 determines the content of the maintenance work and the implementation time to cope with the abnormality or the precursory symptom of the abnormality that has occurred in the electric device 2, and sets the determined content and the implementation time of the maintenance work in the maintenance plan. To reflect.

Further, when the acquisition unit 111 acquires the device information from each electric device 2, the visit plan creation unit 113, based on the device information acquired by the acquisition unit 111 and the maintenance plan created in step S9, the business operator B1. A person in charge creates a visit plan for visiting a plurality of installation locations L1 (S10). When the maintenance plan is changed in step S9, the visit plan creation unit 113 determines the business operator B1 who executes the added maintenance work, and sets the installation location L1 where the electrical device 2 targeted for the maintenance work is installed, A visit plan is created so that the business operator B1 who performs the maintenance work may visit. When the visit plan is changed, the visit plan creation unit 113 stores the changed direction plan in the storage unit 13.

After that, when the visit schedule (visit date and time) determined in the visit plan approaches, the instruction information creation unit 114 performs the installation at the destination installation location L1 among the plurality of installation locations L1 based on the maintenance plan and the visit plan. Instruction information for instructing the work content is created (S11). Then, the notification unit 115 transmits the instruction information created in step S11 from the transmission/reception unit 12 via the communication network N1 to the output destination terminal 50 used by the person in charge of the business operator B1 who performs maintenance work (notification). ) Is performed (S12).

The instruction information transmitted from the transmission/reception unit 12 is transmitted to the output destination terminal 50 via the communication network N1 (S13), and is received by the transmission/reception unit 52 of the output destination terminal 50. When the transmission/reception unit 52 of the output destination terminal 50 receives the instruction information transmitted from the management system 1, the control unit 51 causes the display unit 53 to display the instruction information received by the transmission/reception unit 52 (S14). As a result, the person in charge of the business operator B1 who uses the output destination terminal 50 determines, based on the instruction information displayed on the display unit 53 of the output destination terminal 50, the installation location L1 of the electric device 2 to be subjected to the maintenance work. It is possible to confirm the date and time of the visit to the installation location L1 and the content of the maintenance work. Thereby, the person in charge of the business operator B1 who performs the maintenance work of the electric device 2 is less likely to forget the maintenance work of the electric device 2 that is the target of the maintenance work, and the maintenance work of the electric device 2 can be surely executed. ..

By the way, in the present embodiment, the acquisition unit 111 acquires the device information regarding the operation state of the electric device 2 from the electric device 2 in the same installation location L1 as the relay 40 via the relay 40. The acquisition unit 111 may acquire device information from the electric device 2 irregularly. For example, the acquisition unit 111 may transmit a request signal requesting transmission of device information to the electric device 2 triggered by the occurrence of a predetermined event, and can acquire the device information at any timing. The predetermined event is, for example, that the output destination terminal 50 has transmitted a request signal requesting transmission of instruction information for maintenance work.

(4) Modifications The above embodiment is only one of the various embodiments of the present disclosure. The above embodiment can be variously modified according to the design and the like as long as the object of the present disclosure can be achieved. Further, the same function as that of the management system 1 may be embodied by a management method, a computer program, a non-transitory recording medium recording the program, or the like. The management method according to one aspect includes an acquisition process, a maintenance plan creation process, an instruction information creation process, and a notification process. In the acquisition process, device information regarding the operating state is acquired from each of a plurality of electric devices installed in a plurality of installation locations. In the maintenance plan creation process, a maintenance plan relating to maintenance work for a plurality of electric devices is created based on the device information acquired in the acquisition process. In the instruction information creation process, based on the maintenance plan and the visit plan for visiting the plurality of installation locations, the instruction information for instructing the work content to be performed at the visited installation location among the plurality of installation locations is created. In the notification process, the instruction information created in the instruction information creation process is notified. A (computer) program according to one aspect is a program for causing a computer system to execute an acquisition process and an output process.

Hereinafter, modifications of the above embodiment will be listed. The modifications described below can be applied in appropriate combination. In addition, below, the above-mentioned embodiment may be called a "basic example."

The management system 1 in the present disclosure includes a computer system. The computer system mainly has a processor and a memory as hardware. The functions of the management system 1 according to the present disclosure are realized by the processor executing the program recorded in the memory of the computer system. The program may be pre-recorded in the memory of the computer system, may be provided through an electric communication line, or recorded in a non-transitory recording medium such as a memory card, an optical disk, a hard disk drive, etc. that can be read by the computer system. May be provided. The processor of the computer system is composed of one or a plurality of electronic circuits including a semiconductor integrated circuit (IC) or a large scale integrated circuit (LSI). The integrated circuit such as IC or LSI referred to here is called differently depending on the degree of integration, and includes an integrated circuit called system LSI, VLSI (Very Large Scale Integration), or ULSI (Ultra Large Scale Integration). Further, an FPGA (Field-Programmable Gate Array) that is programmed after the manufacture of the LSI, or a logic device capable of reconfiguring the connection relation inside the LSI or reconfiguring the circuit section inside the LSI should also be adopted as a processor. You can The plurality of electronic circuits may be integrated in one chip, or may be distributed and provided in the plurality of chips. The plurality of chips may be integrated in one device, or may be distributed and provided in the plurality of devices. The computer system referred to herein includes a microcontroller having one or more processors and one or more memories. Therefore, the microcontroller is also composed of one or a plurality of electronic circuits including a semiconductor integrated circuit or a large scale integrated circuit.

Further, it is not an essential configuration of the management system 1 that a plurality of functions in the management system 1 are integrated in one housing, and the constituent elements of the management system 1 are distributed and provided in a plurality of housings. May be. Furthermore, at least some functions of the management system 1, for example, some functions of the acquisition unit 111, the maintenance plan creation unit 112, the visit plan creation unit 113, the instruction information creation unit 114, and the notification unit 115 which the management system 1 has. May be realized by a cloud (cloud computing) or the like.

In the above basic example, the business operator B1 who uses the output destination terminal 50 is the maintenance service business operator who performs the maintenance work of the electric device 2, but the business operator B1 is not limited to the maintenance service business operator.

The business operator B1 may be a house maker, and the person in charge of the house maker can use the output destination terminal 50 to receive instruction information regarding the maintenance work of the electric device 2 installed in the facility built by the house maker. ..

Further, the business operator B1 may be a sales business operator who sells the electric device 2, and a person in charge of the sales business operator uses the output destination terminal 50 to instruct information regarding maintenance work of the electric device 2 sold by the sales business operator. Can be received. By checking the instruction information transmitted from the management system 1 using the output destination terminal 50, the person in charge of the sales business proposes the inspection of the electric device 2, or replaces the electric device 2 or purchases a substitute product. Can be suggested.

In addition, in the above-described embodiment, when the electric device 2 detects an abnormality (for example, a failure) of the electric device by the self-check function, the electric device 2 indicates an abnormality as device information (first information). Output the occurrence information. When the acquisition unit 111 acquires the abnormality occurrence information from the electric device 2 as the device information, the maintenance plan creation unit 112 may create the maintenance plan so that the electric device 2 that outputs the abnormality occurrence information is inspected with the highest priority. .. Further, the visit plan creation unit 113 changes the visit plan to each installation place L1 by the plurality of businesses B1 so that the electric device 2 that has output the abnormality occurrence information is visited with the highest priority in accordance with the change in the maintenance plan. To do. Then, the instruction information creation unit 114 creates instruction information for instructing the inspection of the electric device 2 that has output the abnormality occurrence information, based on the changed maintenance plan and visit plan, and performs the inspection work from the transmission/reception unit 12. It is transmitted to the output destination terminal 50 of the business operator B1. As a result, in the management system 1, it is possible to instruct one of the operators B1 to inspect the electric device 2 in which an abnormality has occurred, and to cause the operator B1 to inspect the electric device 2 in which an abnormality has occurred. it can.

In addition, in the above-described embodiment, when the plurality of electric devices 2 are installed in one installation place L1 among the plurality of installation places L1, the instruction information creation unit 114 causes the notification target selected from the plurality of electric devices 2 to be notified. The instruction information about the electric device 2 may be created. Here, the instruction information creation unit 114 may select the notification-target electric device 2 from the plurality of electric devices 2 based on the content of the device information. When a plurality of electric devices 2 are installed in one installation place L1, some of the plurality of electric devices 2 do not require maintenance work when visiting the installation place L1. Since the instruction information creation unit 114 selects the electric device 2 to be notified from the plurality of electric devices 2 based on the content of the device information, the instruction information about the electric device 2 requiring maintenance work is sent to the business operator B1. Can be notified. Therefore, even if a plurality of electric devices 2 are installed in one installation place L1, the business operator B1 can perform maintenance work on the electric device 2 requiring maintenance work without forgetting.

Further, in the above embodiment, the instruction information creation unit 114 may create the instruction information based on history information regarding the usage history of the electric device 2. The instruction information creation unit 114 determines whether to recommend repair or replacement of the electric device 2 based on a use history of the electric device 2 (for example, a history of occurrence of abnormalities or precursor symptoms of abnormalities, a history of maintenance work, etc.). It is possible to determine the items of maintenance work for the electric device 2. As a result, the management system 1 can output an appropriate response to the output destination terminal 50 of the business operator B1 in consideration of the usage history of the electric device 2.

In addition, in the above-described embodiment, when it is necessary to work on the electric devices 2 installed at the two or more installation locations L1 at the two or more installation locations of the plurality of installation locations L1, the management system 1 is a business operator. The order of priority may be set in the instruction information output to B1. That is, the instruction information creation unit 114 sets the priority order for two or more instruction information items corresponding to the electric devices 2 installed in the two or more installation locations L1. Then, the notification unit 115 notifies the work subject (the business operator B1) who performs the work at the two or more installation locations L1 of the two or more instruction information and the priority order set for the two or more instruction information. Here, the instruction information creation unit 114 may set the priority order to each instruction information based on the content of the device information acquired from the electric device 2, and sets the priority order higher as the content of the maintenance work becomes more important. Also, the priority is set to be higher as there is less time to perform maintenance work. For example, when an electric leakage occurs in the electric device 2 and when an overcurrent flows in the electric device 2, the priority of the instruction information corresponding to the electric leakage in the electric device 2 is set to the overcurrent in the electric device 2. Set higher than the priority of the corresponding instruction information. As a result, the person in charge of the business operator B1 who works at two or more installation locations L1 preferentially performs maintenance work based on the instruction information notified to the output destination terminal 50 from the notification unit 115 and its priority. There is an advantage that the electric device 2 of the installation place L1 to be performed can be determined. Therefore, even if the maintenance work is performed at two or more installation locations L1 at the same time, the person in charge of the business operator B1 can perform the maintenance work based on the instruction information in order of higher priority.

In the above basic example, the repeater 40 installed in each installation location L1 collects device information from the detectors 20 installed in the same installation location L1 regularly or irregularly, and the devices collected from the detectors 20. Information may be stored in the storage unit 46. Here, the relay device 40 may collect the device information of the detector 20 serving as the master device and the detector 20 serving as the slave device from the detector 20 serving as the master device, or from each of the plurality of detectors 20. Device information may be collected. Then, when the repeater 40 receives the request signal requesting the transmission of the device information from the management system 1, the device information accumulated in the storage unit 36 may be transmitted to the management system 1. In this case, the acquisition unit 111 of the management system 1 acquires the device information of each detector 20 by acquiring the device information collected by the repeater 40 from the repeater 40. Since the acquisition unit 111 acquires the device information collected by the repeater 40 in advance, the device information can be acquired in a short time. That is, when the management system 1 transmits a request signal to the repeater 40, the repeater 40 has already collected the device information from the detector 20, or the device information collected from the detector 20 triggered by the reception of the request signal. Should be transmitted to the management system 1.

The repeater 40 installed in each installation location L1 collects device information from the home appliances 30 installed in the same installation location L1 regularly or irregularly, and stores the device information collected from the home appliances 30 in the storage unit. 46 may be stored. Then, when the relay 40 receives the request signal requesting the transmission of the device information from the management system 1, the device information accumulated in the storage unit 46 may be transmitted to the management system 1. That is, when the management system 1 transmits a request signal to the repeater 40, the repeater 40 has already collected the device information from the home electric appliance 30, or the device information collected from the home electric appliance 30 triggered by the reception of the request signal. Should be transmitted to the management system 1.

(Summary)
As described above, the management system (1) according to the first aspect includes the acquisition unit (111), the maintenance plan creation unit (112), the instruction information creation unit (114), and the notification unit (115). , Is provided. The acquisition unit (111) acquires device information regarding the operating state from each of the plurality of electric devices (2) installed in each of the plurality of installation locations (L1). The maintenance plan creation unit (112) creates a maintenance plan related to the maintenance work of the plurality of electric devices (2) based on the device information acquired by the acquisition unit (111). The instruction information creation unit (114) performs work at the destination installation location (L1) of the plurality of installation locations (L1) based on the maintenance plan and the visit plan for visiting the plurality of installation locations (L1). Create instruction information to instruct the contents. The notification unit (115) notifies the instruction information created by the instruction information creation unit (114).

According to this aspect, the maintenance plan creation unit (112) creates a maintenance plan based on the device information acquired by the acquisition unit (111). Then, the instruction information creation unit (114) creates instruction information for instructing the work content to be performed at the visited installation place (L1) based on the maintenance plan and the visit plan, and the notification unit (115) sends the instruction information. Notifying. Therefore, the person in charge of the maintenance work can perform the maintenance work at the installation place (L1) of the visited place based on the instruction information notified from the notification unit (115), and suppress forgetting of the maintenance work. A possible management system (1) can be provided.

In the management system (1) according to the second aspect, in the first aspect, the acquisition unit (111) periodically sends a request signal requesting transmission of device information to each of the plurality of electric devices (2). Output.

According to this aspect, the acquisition unit (111) can periodically acquire the device information from each of the plurality of electric devices (2).

In the management system (1) according to the third aspect, in the first or second aspect, the electric device (2) outputs abnormality occurrence information as device information when detecting an abnormality of its own device. When the acquisition unit (111) acquires the abnormality occurrence information, the instruction information creation unit (114) creates instruction information for instructing the inspection of the electric device (2) that has output the abnormality occurrence information.

According to this aspect, the person in charge who has received the notification from the notification unit (115) can inspect the electric device (2) that has output the abnormality occurrence information based on the instruction information.

In the management system (1) which concerns on a 4th aspect, in any one of the 1st-3rd aspect, an acquisition part (111) acquires apparatus information from an electric apparatus (2) via a relay device (40). To do.

According to this aspect, the acquisition unit (111) can acquire the device information from the electric device (2) via the relay (40).

In the management system (1) according to the fifth aspect, in any one of the first to fourth aspects, a plurality of electric devices (2) are installed in one installation location (L1) of the plurality of installation locations (L1). When installed, the instruction information creation unit (114) performs the first process. In the first process, the instruction information creation unit (114) selects a notification target electric device (2) selected from a plurality of electric devices (2) installed in one installation place (L1) based on the contents of the device information. ), the instruction information is created.

According to this aspect, the instruction information creation unit (114) is a notification target electric device selected from a plurality of electric devices (2) installed in one installation place (L1) based on the contents of the device information. Instruction information can be created for (2). Therefore, the person in charge who has received the notification from the notification unit (115) is the notification target selected by the instruction information creation unit (114) among the plurality of electric devices (2) at the one installation location (L1). Maintenance work can be performed on the electric device (2).

In the management system (1) which concerns on a 6th aspect, in any one of the 1st-5th aspect, the instruction information production|generation part (114) is instruction information based on the historical information regarding the usage history of the electric equipment (2). To create.

According to this aspect, the instruction information creation unit (114) determines the work content based on the history information (for example, history of failure, repair, etc.) of the electric device (2), and outputs the instruction information for instructing the work content. Can be created.

In the management system (1) according to the seventh aspect, in any one of the first to sixth aspects, in two or more installation locations (L1) among the plurality of installation locations (L1), two or more installation locations ( When work on the electric device (2) installed in L1) becomes necessary, the instruction information creation unit (114) performs the second process. In the second process, the instruction information creation unit (114) sets priorities for two or more instruction information items corresponding to the electric devices (2) installed in the two or more installation locations (L1). The notification unit (115) notifies the work subject performing the work at the two or more installation locations (L1) of the two or more instruction information and the priority order set for the two or more instruction information.

According to this aspect, the work entity sequentially performs work on the electric devices (2) installed at the two or more installation locations (L1) based on the priority order set for the two or more instruction information. It can be carried out.

In the management system (1) which concerns on an 8th aspect, in any one of the 1st-7th aspect, when a notification part (115) notifies instruction|indication information with respect to several work subjects, a notification part (115). Performs the third process. In the third processing, the notification unit (115) notifies the work subject selected from the plurality of work subjects so that the work contents of the plurality of work subjects are equal, with the instruction information.

According to this aspect, the notification unit (115) can notify each work subject of the instruction information so that the work is not biased to a specific work subject among the plurality of work subjects.

The management method according to the ninth aspect includes an acquisition process, a maintenance plan creation process, an instruction information creation process, and a notification process. In the acquisition process, device information regarding the operating state is acquired from each of the plurality of electric devices (2) installed in each of the plurality of installation locations (L1). In the maintenance plan creation process, a maintenance plan relating to the maintenance work of the plurality of electric devices (2) is created based on the device information acquired in the acquisition process. In the instruction information creation process, the content of work to be performed at the visited installation place (L1) of the plurality of installation places (L1) is instructed based on the maintenance plan and the visit plan for visiting the plurality of installation places (L1). Create instruction information to do. In the notification process, the instruction information created in the instruction information creation process is notified.

According to this aspect, in the maintenance plan creation process, the maintenance plan is created based on the device information acquired in the acquisition process. Then, in the instruction information creating process, the instruction information is created based on the maintenance plan and the visit plan to instruct the work content to be performed at the visited installation place (L1), and the notification process notifies the instruction information. Therefore, the person in charge of the maintenance work can perform the maintenance work at the installation location (L1) of the visited place based on the instruction information notified by the notification process, and management that can suppress forgetting of the maintenance work. A method can be provided.

The program according to the tenth aspect is a program for causing a computer system to execute an acquisition process, a maintenance plan creation process, an instruction information creation process, and a notification process. In the acquisition process, device information regarding the operating state is acquired from each of the plurality of electric devices (2) installed in each of the plurality of installation locations (L1). In the maintenance plan creation process, a maintenance plan relating to the maintenance work of the plurality of electric devices (2) is created based on the device information acquired in the acquisition process. In the instruction information creation process, the content of work to be performed at the visited installation place (L1) of the plurality of installation places (L1) is instructed based on the maintenance plan and the visit plan for visiting the plurality of installation places (L1). Create instruction information to do. In the notification process, the instruction information created in the instruction information creation process is notified.

According to this aspect, in the maintenance plan creation process, the maintenance plan is created based on the device information acquired in the acquisition process. Then, in the instruction information creating process, the instruction information is created based on the maintenance plan and the visit plan to instruct the work content to be performed at the visited installation place (L1), and the notification process notifies the instruction information. Therefore, the person in charge of performing the maintenance work can perform the maintenance work at the visited installation place (L1) based on the instruction information notified by the notification process, and can prevent forgetting to do the maintenance work. Can be provided.

Not limited to the above aspect, various configurations (including modifications) of the management system (1) according to the above embodiment are implemented by a management method, a (computer) program, or a non-transitory recording medium recording the program. Can be converted.

The configurations according to the second to eighth aspects are not essential for the management system (1) and can be omitted as appropriate.

DESCRIPTION OF SYMBOLS 1 Management system 2 Electric equipment 40 Repeater 111 Acquisition part 112 Maintenance plan preparation part 114 Instruction information preparation part 115 Notification part L1 Installation place

Claims (10)

An acquisition unit that acquires device information related to an operating state from each of a plurality of electric devices installed at a plurality of installation locations,
A maintenance plan creation unit that creates a maintenance plan related to maintenance work of the plurality of electric devices based on the device information acquired by the acquisition unit;
An instruction information creation unit that creates instruction information for instructing the work content to be performed at the visited installation location among the plurality of installation locations based on the maintenance plan and a visit plan for visiting the plurality of installation locations,
A notification unit for notifying the instruction information created by the instruction information creation unit,
Management system. The acquisition unit periodically outputs a request signal requesting transmission of the device information to each of the plurality of electric devices,
The management system according to claim 1. The electric device outputs abnormality occurrence information as the device information when detecting an abnormality of its own device,
When the acquisition unit acquires the abnormality occurrence information, the instruction information creation unit creates the instruction information that gives an instruction to inspect the electric device that has output the abnormality occurrence information,
The management system according to claim 1. The acquisition unit acquires the device information from the electric device via a relay,
The management system according to claim 1. When a plurality of the electric devices are installed in one of the plurality of installation places, the instruction information creation unit determines the device information from the plurality of the electric devices installed in the one installation place. Creating the instruction information for the electric device to be notified selected based on the content of
The management system according to claim 1. The instruction information creation unit creates the instruction information based on history information regarding a usage history of the electric device,
The management system according to claim 1. When work on the electric device installed in the two or more installation sites becomes necessary in two or more installation sites of the plurality of installation sites, the instruction information creation unit is Priority is set to two or more of the instruction information corresponding to each of the installed electric devices,
The notification unit notifies the work subject who performs work at the two or more installation locations of the two or more instruction information and the priority order set for the two or more instruction information.
The management system according to claim 1. When the notification unit notifies the plurality of work subjects of the instruction information, the notification unit selects work subjects selected from the plurality of work subjects so that the work contents of the plurality of work subjects are equal. The instruction information to
The management system according to claim 1. An acquisition process for acquiring device information related to the operating state from each of a plurality of electric devices installed in a plurality of installation locations,
A maintenance plan creation process for creating a maintenance plan for maintenance work on the plurality of electric devices based on the device information acquired in the acquisition process;
Based on the maintenance plan and a visit plan for visiting the plurality of installation locations, an instruction information creation process for creating instruction information for instructing the work content to be performed at the visited installation location among the plurality of installation locations,
A notification process for notifying the instruction information created in the instruction information creation process,
Management method. Computer system,
An acquisition process for acquiring device information related to the operating state from each of a plurality of electric devices installed in a plurality of installation locations,
A maintenance plan creation process for creating a maintenance plan for maintenance work on the plurality of electric devices based on the device information acquired in the acquisition process;
Based on the maintenance plan and a visit plan for visiting the plurality of installation locations, an instruction information creation process for creating instruction information for instructing the work content to be performed at the visited installation location among the plurality of installation locations,
A notification process for notifying the instruction information created in the instruction information creation process,
program.

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