JP2020077336A - Reception control device, reception control system, reception control method and reception control program - Google Patents

Abstract

To appropriately perform reception processing of order.SOLUTION: In accordance with the order contents received from a user terminal 20 and information on the business day on the side where the order is received, a reception control device 10 determines the shortest date within which the order contents can be responded and transmits the determined shortest date to the Web system 40. Then, the reception control device 10 receives, from the user terminal 20, the desired date desired by a user from among dates on and after the transmitted shortest date. and stores the order contents and the desired date in a history information storage part 13 c.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an admission control device, an admission control system, an admission control method, and an admission control program.

  2. Description of the Related Art Conventionally, a method is known in which, when a user applies for service provision or product purchase, the service provision start date or the product delivery date is designated as the user's desired date. For example, a user accesses a predetermined portal site on a user terminal, applies for service provision or product purchase from the order reception screen of the portal site, and inputs the user's desired date, so that the order contents are accepted by the user. Send to the system.

  Then, when the order is accepted, the system on the order receiving side performs the order acceptance process and then displays the history of the process result on the user terminal side. Here, an API (Application Programming Interface) for order reception and an API for displaying a processing result are separately operated in order to perform a large processing load depending on the contents of an order and perform order reception time or short-time processing.

"NTT-X Store", [online], NTT Resonant, [Search on November 2, 2018], Internet <https://nttxstore.jp/>

  However, in the conventional technique, there are cases where the order reception process cannot be appropriately performed. For example, when the API for order reception and the API of the processing result are operated separately, when the user places an order by inputting a desired date from the order reception screen and cannot respond to the user's desired date from the order contents. Displays in the history of processing results that the service start date and the delivery date of the product are different from the desired date. In such a case, the user may overlook the processing result history and cause trouble.

  In order to solve the above-mentioned problems and achieve the object, the acceptance control device of the present invention responds to the order content according to the order content received from the user's terminal and the information regarding the business day of the side receiving the order. A determining unit that determines the shortest possible date, a transmitting unit that transmits the shortest date determined by the determining unit to an external device, and a user's desired date among the dates after the shortest date transmitted by the transmitting unit. And a storage unit for receiving the desired date from the terminal and storing the order content and the desired date in a storage unit.

  Further, the acceptance control method of the present invention is an acceptance control method executed by an acceptance control device, wherein the order is accepted according to the order content accepted from the user's terminal and the information regarding the business day of the party receiving the order. Of the determination step of determining the shortest date that can respond to the content, the transmission step of transmitting the shortest date determined by the determination step to an external device, and the date after the shortest date transmitted by the transmission step. A storage step of receiving a desired date desired by the user from the terminal, and storing the order content and the desired date in a storage unit.

  Further, the acceptance control program of the present invention determines the shortest day that can respond to the order content, according to the order content received from the user's terminal and the information regarding the business day of the side receiving the order. And a transmitting step of transmitting the shortest date determined by the determining step to an external device, and a desired date desired by the user among the dates after the shortest date transmitted by the transmitting step is received from the terminal, and A storage step of storing the order contents and the desired date in a storage unit is executed by a computer.

  According to the present invention, there is an effect that order acceptance processing can be appropriately performed.

FIG. 1 is a block diagram showing a configuration example of an admission control device according to the first embodiment. FIG. 2 is a diagram illustrating an example of data stored in the condition information storage unit. FIG. 3 is a diagram illustrating an example of data stored in the history information storage unit. FIG. 4 is a diagram showing an example of a display screen of calendar information including a date on which a user can select a desired date. FIG. 5 is a diagram illustrating a flow of a series of processes performed by the admission control system including the admission control device according to the first embodiment. FIG. 6 is a flowchart showing an example of the flow of processing in the reception control device according to the first embodiment. FIG. 7 is a diagram illustrating a computer that executes the acceptance control program.

  Embodiments of an admission control device, an admission control system, an admission control method, and an admission control program according to the present application will be described below in detail with reference to the drawings. The embodiment does not limit the acceptance control device, the acceptance control system, the acceptance control method, and the acceptance control program according to the present application.

[First Embodiment]
In the following embodiments, the configuration of the admission control device 10 according to the first embodiment and the processing flow of the admission control device 10 will be described in order, and finally, the effect of the first embodiment will be described.

[Configuration of admission control device]
First, the configuration of the admission control system including the admission control device 10 will be described with reference to FIG. FIG. 1 is a block diagram showing a configuration example of an admission control device according to the first embodiment. As shown in FIG. 1, the admission control device 10 and the web system 40 are connected to each other by wire or wirelessly so that they can communicate with each other. Further, the web system 40 is connected to the user terminal 20 via the network 30.

  Here, the user terminal 20 is an information processing device such as a desktop PC, a tablet PC, a notebook PC, a mobile phone, a smartphone, a PDA (Personal Digital Assistant), or the like.

  The web system 40 has a web server 41 and an application 42. The web server 41 and the application server 42 may be integrated or may be separated. The web server 41 is an information processing device that transmits screen data in response to a request from the user terminal 20. Further, the application server 42 is an information processing device that exchanges data with the user terminal 20 and exchanges data with the reception control device 10 via the Web server 41.

  Further, as shown in FIG. 1, the acceptance control device 10 includes a communication processing unit 11, a control unit 12, and a storage unit 13. The processing of each unit of the admission control device 10 will be described below.

  The communication processing unit 11 controls communication regarding various types of information. For example, the communication processing unit 11 receives a request for order contents, a desired date, and history information from the Web system 40. Further, the communication processing unit 11 transmits history information and the like to the Web system 40.

  The storage unit 13 stores data and programs necessary for various processes by the control unit 12, and includes a condition information storage unit 13a, a business day information storage unit 13b, and a history information storage unit 13c. For example, the storage unit 13 is a semiconductor memory device such as a RAM (Random Access Memory) or a flash memory (Flash Memory), or a storage device such as a hard disk or an optical disk.

  The condition information storage unit 13a stores the shortest desired date of the user in association with the order content. Here, the contents of the order include at least the type of service or product to be ordered and the quantity of the service or product. The contents of the order will be described with a specific example. For example, when the user purchases a SIM (Subscriber Identity Module) card as a product, the contents of the order include the type and the number of SIM cards to be purchased. I will say. Further, for example, when the user newly requests opening of a line as a service, the contents of the order refer to the type of line and the number of lines to be opened. For example, as illustrated in FIG. 2, the condition information storage unit 13a stores the "order type" indicating the order type and the "required number of days" that is the number of days required to respond to the order in association with each other. To be more specific with reference to the example of FIG. 2, the condition information storage unit 13a associates the order type “order A” with the required number of days “4 days” until the number of orders of the order A is “100”. It is stored that the required number of days is “10 days” until the order number is “400”.

  The business day information storage unit 13b stores information on business days of the order receiving side. For example, the business day information storage unit 13b stores business days and holidays of the order receiving side. Further, the business day information storage unit 13b may respectively store the information regarding the business day for each trader when there are a plurality of traders receiving the order.

  The history information storage unit 13c stores history information regarding orders that have been accepted. For example, as illustrated in FIG. 3, the history information storage unit 13c stores the “reception date” that is the date when the order is accepted, the “user name” that indicates the name of the user who has applied for the order, the order type and the order. The “order content” indicating the number and the “desired date” of the user are stored in association with each other. Explaining in detail with reference to the example of FIG. 3, the history information storage unit 13c stores the reception date “November 1”, the user name “user A”, the order content “order A: 100”, and the desired date. “November 8” is stored as history information. Here, "order A: 100" as the order content means that the order number of the order A is 100 with respect to the order content received from the user.

  The control unit 12 has an internal memory for storing a program that defines various processing procedures and the like and required data, and executes various processing by these, and particularly, as those closely related to the present invention, The determination unit 12a, the transmission unit 12b, the storage unit 12c, and the notification unit 12d are included. Here, the control unit 12 is an electronic circuit such as a CPU (Central Processing Unit) or an MPU (Micro Processing Unit), or an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array). In the following, a case where a user purchases a SIM card or orders a mobile line will be mainly described as an example, but the present embodiment is not limited to this, and what kind of service or service It can also be applied to product orders.

  The determination unit 12a determines the shortest day that can respond to the order content, according to the order content received from the user terminal 20 and the information regarding the business day of the side receiving the order. Here, the shortest day that can respond to the order content will be described with a specific example. The shortest date that can respond to the order content is, for example, when the order content is the purchase of a SIM card. This is the shortest possible day to deliver SIM cards for the number of users to the user. If the order contents are an application for a mobile line, the shortest possible date for opening the mobile lines for the number of orders. That is. Specifically, the determination unit 12a receives the type of order and the number of orders specified by the user on the order reception screen of the portal site displayed on the user terminal 20 from the user terminal 20 via the Web system 40. The process of the order determination unit 12a receiving the order content from the user terminal 20 may be performed by the reception control device 10 side or the WEb system 40 side. Then, the determination unit 12a refers to the condition information storage unit 13a and acquires the number of days required to respond to the order corresponding to the order type and the number of orders designated by the user.

  For example, the determination unit 12a receives an order for newly applying for 100 mobile lines, and acquires the required number of days “4 days” corresponding to the order type and the number of orders from the condition information storage unit 13a. Then, when the reception date is “November 1” and the required number of days is “4 days”, the determination unit 12a needs 4 days as a business day. "November 8" is determined as the shortest day, with the required days being the 4th of the 2nd, 5th, 6th, and 7th.

  The transmission unit 12b transmits the shortest date determined by the determination unit 12a to the web system 40.

  The Web system 40 creates screen data including a calendar from which the user can select a desired date based on the received shortest date, and transmits the screen data including the calendar information to the user terminal 20. For example, in the Web system 40, when the shortest date is “November 5”, image data including calendar information that allows the user to select “November 5” or later as the desired date is created and the calendar is created. The screen data including the information is transmitted to the user terminal 20. Here, the desired date means, for example, the date on which the user desires to receive the ordered product or the start date on which the user desires to provide the ordered service.

  Here, an example of a display screen of calendar information including a date on which the user can select a desired date displayed on the user terminal 20 will be described using the example of FIG. 4. FIG. 4 is a diagram showing an example of a display screen of calendar information including a date on which a user can select a desired date. As illustrated in FIG. 4, the user terminal 20 displays calendar information for November and December of the following month, which allows the user to select November 7 or later as the desired date. When the user selects a date after November 7 displayed on the user terminal 20, the user terminal 20 transmits the selected desired date to the reception control apparatus 10 via the Web system 40.

  The storage unit 12c receives, from the user terminal 20 via the Web system 40, the desired date desired by the user among the dates after the shortest date transmitted by the transmission unit 12b, and at least the order content and the desired date are stored in the history information storage unit. 13c. For example, when the storage unit 12c receives the desired date from the user terminal 20 via the Web system 40, the storage unit 12c stores the order reception date, the ordered user name, the order content, and the user's desired date in the history information storage unit 13c.

  When receiving the order confirmation request, the notification unit 12d notifies the history information including the order content and the desired date stored in the history information storage unit 13c. For example, when the notification unit 12d receives a request from the Web system 40 to confirm the order check result, the notification unit 12d reads the corresponding history information stored in the history information storage unit 13c and transmits it to the Web system 40. .

  Here, the flow of a series of processing by the admission control system including the admission control device 10 will be described with reference to FIG. FIG. 5 is a diagram illustrating a flow of a series of processes performed by the admission control system including the admission control device according to the first embodiment. As illustrated in FIG. 5, when the order type and the requested number are specified by the user on the order reception screen, the application server 42 confirms how many days are required under the conditions of the ordered type and the requested number. The condition confirmation to be performed is transmitted to the admission control device 10.

  The reception control device 10 determines the shortest date that can respond to the order content according to the order content received from the user terminal 20 and the information regarding the business day of the side receiving the order, and sets the shortest date to the application server. 42 to 42. The Web server 41 creates screen data including a calendar from which the user can select the desired date based on the received shortest date, and transmits the screen data including the calendar information to the user terminal 20. The user terminal 20 displays a calendar screen, accepts the selection of the desired date by the user via the calendar screen, and sends the order including the selected desired date to the acceptance control device 10 via the application server 42. Send. Then, when the acceptance control device 10 accepts the order including the desired date, the acceptance control device 10 transmits an acceptance response to the application server 42. After that, the user terminal 20 performs a reception completion process.

  After that, when there is a request for order confirmation by the user, the application server 42 notifies the acceptance control device 10 of a request for confirming the order check result by the user operation from the result history display screen. When receiving the request, the acceptance control device 10 notifies the history information including the order content and the desired date stored in the history information storage unit 13c. Since it may take time to check the order contents, the API relating to the acceptance of the order and the API relating to the screen display for checking the accepted order are different APIs.

[Processing procedure of admission control device]
Next, an example of a processing procedure by the acceptance control device 10 according to the first embodiment will be described with reference to FIG. FIG. 6 is a flowchart showing an example of the flow of processing in the reception control device according to the first embodiment.

  As illustrated in FIG. 6, when the determination unit 12a of the reception control device 10 receives the order contents designated by the user on the order reception screen of the portal site displayed on the user terminal 20 (Yes at step S101), the order contents are The shortest day is determined according to the information regarding the business day of the side receiving the order (step S102).

  Subsequently, the transmission unit 12b transmits the shortest date determined by the determination unit 12a to the web system 40 (step S103). The Web system 40 creates screen data including a calendar from which the user can select a desired date based on the received shortest date, and transmits the screen data including the calendar information to the user terminal 20.

  Then, when the storage unit 12c receives the desired date desired by the user out of the dates after the shortest date transmitted by the transmission unit 12b from the user terminal 20 via the Web system 40 (Yes at Step S104), the order contents and The desired date is stored in the history information storage unit 13c (step S105). For example, when the storage unit 12c receives the desired date from the user terminal 20 via the Web system 40, the storage unit 12c stores the order reception date, the ordered user name, the order content, and the user's desired date in the history information storage unit 13c.

(Effects of the first embodiment)
The acceptance control device 10 according to the first embodiment determines the shortest day that can respond to the order content, according to the order content received from the user terminal 20 and the information regarding the business day of the order receiving side. , And transmits the determined shortest date to the Web system 40. Then, the reception control device 10 receives, from the user terminal 20, the desired date desired by the user among the transmitted dates after the shortest date, and stores the order content and the desired date in the history information storage unit 13c. Thereby, the acceptance control device 10 can appropriately perform the order acceptance process.

  That is, in the reception control system including the reception control device 10, the calendar information including the date on which the user can select the desired date is created based on the order contents and the business days, and the user selects the desired date to place the order. Since it is accepted, it is possible to receive the order without making a mistake in the required number of days. That is, the reception control system including the reception control device 10 centrally manages the condition information and the business day information and cooperates with the API for order reception to realize the order contents and the business days at the stage of applying for the order. It is possible to let the user select a possible desired date. A method of accepting an order and displaying the order history with a single API is also conceivable. However, in consideration of diversified processing loads and cost reduction for improving system processing capacity, the API And the optimization of the processing within each API is effective.

  In addition, in the reception control system including the reception control device 10, the user terminal 20 side does not have information about the required number of days and business day information, and the user terminal 20 displays that the background processing system makes a determination. Various applications can be accepted. Further, since the APIs that can be used by the user are provided, order acceptance processing can be centralized on the acceptance control device 10 side. Therefore, when the service is extended, resource concentration such that the system on the acceptance control device 10 side is developed is targeted. Is possible.

(System configuration, etc.)
Further, each constituent element of each illustrated device is functionally conceptual, and does not necessarily have to be physically configured as illustrated. That is, the specific form of distribution / integration of each device is not limited to that shown in the figure, and all or a part of the device may be functionally or physically distributed / arranged in arbitrary units according to various loads or usage conditions. It can be integrated and configured. For example, in the above-described embodiment, the case where the reception control device 10 has the determination unit 12a, the transmission unit 12b, the storage unit 12c, and the notification unit 12d has been described, but the present invention is not limited to this, and for example, the application server 42. May have a part of the functional unit of the admission control device 10, such as having the decision unit 12a. Further, each processing function performed by each device is realized in whole or in part by a CPU or GPU and a program analyzed and executed by the CPU or GPU, or as hardware by wired logic. Can be realized.

  Further, of the processes described in the present embodiment, all or part of the processes described as being automatically performed may be manually performed, or the processes described as being manually performed. Alternatively, all or part of the above can be automatically performed by a known method. In addition, the processing procedures, control procedures, specific names, and information including various data and parameters shown in the above-mentioned documents and drawings can be arbitrarily changed unless otherwise specified.

(program)
Further, it is also possible to create a program in which the processing executed by the admission control device described in the above embodiment is described in a computer-executable language. For example, it is possible to create a reception control program in which the process executed by the reception control device 10 according to the embodiment is described in a computer-executable language. In this case, the same effect as that of the above-described embodiment can be obtained by the computer executing the acceptance control program. Further, even if the same processing as that of the above-described embodiment is realized by recording such an admission control program in a computer-readable recording medium and causing the computer to read and execute the admission control program recorded in this recording medium. Good.

  FIG. 7 is a diagram illustrating a computer that executes the acceptance control program. As illustrated in FIG. 7, the computer 1000 includes, for example, a memory 1010, a CPU 1020, a hard disk drive interface 1030, a disk drive interface 1040, a serial port interface 1050, a video adapter 1060, and a network interface 1070. However, these units are connected by a bus 1080.

  The memory 1010 includes a ROM (Read Only Memory) 1011 and a RAM 1012, as illustrated in FIG. 7. The ROM 1011 stores, for example, a boot program such as a BIOS (Basic Input Output System). The hard disk drive interface 1030 is connected to the hard disk drive 1090, as illustrated in FIG. 7. The disk drive interface 1040 is connected to the disk drive 1100, as illustrated in FIG. For example, a removable storage medium such as a magnetic disk or an optical disk is inserted into the disk drive 1100. The serial port interface 1050 is connected to, for example, a mouse 1110 and a keyboard 1120 as illustrated in FIG. 7. The video adapter 1060 is connected to, for example, the display 1130, as illustrated in FIG. 7.

  Here, as illustrated in FIG. 7, the hard disk drive 1090 stores, for example, an OS 1091, an application program 1092, a program module 1093, and program data 1094. That is, the reception control program described above is stored in, for example, the hard disk drive 1090 as a program module in which a command executed by the computer 1000 is described.

  The various data described in the above embodiments are stored as program data in, for example, the memory 1010 or the hard disk drive 1090. Then, the CPU 1020 reads the program module 1093 and the program data 1094 stored in the memory 1010 or the hard disk drive 1090 into the RAM 1012 as necessary, and executes various processing procedures.

  The program module 1093 and the program data 1094 related to the acceptance control program are not limited to being stored in the hard disk drive 1090, and are stored in, for example, a removable storage medium and read by the CPU 1020 via the disk drive or the like. Good. Alternatively, the program module 1093 and the program data 1094 related to the admission control program are stored in another computer connected via a network (LAN (Local Area Network), WAN (Wide Area Network), etc.), and the network interface 1070 is used. It may be read by the CPU 1020 via the.

  The above-described embodiments and modifications thereof are included in the invention described in the claims and equivalents thereof as well as included in the technology disclosed in the present application.

10 reception control device 11 communication processing unit 12 control unit 12a determination unit 12b transmission unit 12c storage unit 12d notification unit 13 storage unit 13a condition information storage unit 13b business day information storage unit 13c history information storage unit 20 user terminal 30 network 40 Web system 41 Web server 42 Application server

Claims (5)

A determining unit that determines the shortest day that can respond to the order content, according to the order content received from the user's terminal and the information about the business day of the order receiving side,
A transmission unit that transmits the shortest date determined by the determination unit to an external device,
A storage unit that receives from the terminal a desired date desired by the user among the dates after the shortest date transmitted by the transmission unit, and stores the order content and the desired date in a storage unit,
An admission control device comprising:   The reception control apparatus according to claim 1, further comprising a notification unit that notifies history information including the order contents and the desired date stored in the storage unit when an order confirmation request is received. .. A determination unit that determines the shortest day that can respond to the order content, according to the order content received from the user's terminal and the information regarding the business day of the order receiving side,
A transmission unit that transmits the shortest date determined by the determination unit to an external device,
A storage unit that receives from the terminal a desired date desired by the user among the dates after the shortest date transmitted by the transmission unit, and stores the order content and the desired date in a storage unit,
An admission control system comprising: An admission control method executed by an admission control device, comprising:
A determination step of determining the shortest day that can respond to the order content, according to the order content received from the user's terminal and the information regarding the business day of the order receiving side;
A transmitting step of transmitting the shortest date determined by the determining step to an external device,
A storage step of receiving from the terminal a desired date desired by the user among the dates after the shortest date transmitted by the transmitting step, and storing the order content and the desired date in a storage unit,
An admission control method comprising: A determining step of determining the shortest day that can respond to the order content according to the order content received from the user's terminal and the information about the business day of the side receiving the order,
A transmitting step of transmitting the shortest date determined by the determining step to an external device,
A storage step of receiving from the terminal a desired date desired by the user out of the dates after the shortest date transmitted by the transmitting step, and storing the order content and the desired date in a storage unit,
An admission control program characterized by causing a computer to execute.

Images