JP2020053750A - Extension telephone system - Google Patents

Abstract

To provide an extension telephone system capable of making an extension call after comprehending whether or not an intended receiving person is available.SOLUTION: The extension telephone system includes: an authentication server 30 that authenticates a user who intends to make a log in a system using a terminal 10; and a location status management server 40 that is configured to, responding to the success of the authentication of the user by the authentication server 30, notify the login of the user and used terminal to another terminal 10. Each terminal 10 in a login state displays the login status of each user registered in the phonebook information when displaying the phonebook information in the terminal 10.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an extension telephone system having a plurality of terminals used for extension telephones.

  Conventionally, when a user uses an extension phone at multiple locations, the user moves with the extension phone terminal and uses it by using the roaming function of the system or rents a terminal with another extension number at that location I was using it. The roaming function is a function of a part of or all functions of an extension telephone terminal registered in one system in a plurality of wireless extension telephone systems connected by a communication line such as an ISDN (Integrated Services Digital Network) line in another system. Is a function that can be used (for example, see Patent Document 1).

JP 2012-129877 A

  In the case where a user moves between bases with a terminal, the terminal is becoming increasingly sophisticated.In recent years, both the system side and the terminal side have increased the risk of terminal loss and associated information leakage. . When another terminal is used by renting it at another base or the like, there is a concern that the extension number of the user may become plural or substantially unknown, making it difficult to contact. In addition, it was not possible to know in advance whether or not the other party to be able to talk was in a state in which it was possible to make a call. Therefore, development of a more convenient extension telephone system has been desired.

  The present invention has been made in view of the above-described conventional circumstances, and an extension telephone system capable of making an extension call while grasping whether or not a party who desires a call can communicate is provided. The purpose is to provide.

  In order to achieve the above object, in the present invention, an extension telephone system is configured as follows. That is, in an extension telephone system having a plurality of terminals used for extension telephones, an authentication server that authenticates a user who logs in to the system using one of the terminals, and that the authentication server succeeds in authenticating the user. A management server for notifying the user of the logged-in and used terminals to the other terminals in the logged-in state, wherein each terminal in the logged-in state displays the telephone directory information in the terminal, It is characterized in that a display indicating the login state of each registered user is performed.

  Here, when the authentication of the new login by the second terminal is successful for the user who is logged in at the first terminal, the management server changes the terminal used by the user from the first terminal to the second terminal. It may be configured to switch to the second terminal or add the second terminal to the terminal used by the user and notify other terminals.

  The authentication server stores the telephone directory information and the individual setting information for each user, and stores the telephone directory information and the individual setting information of the user in the terminal used by the user in response to the successful authentication of the user. The information may be transmitted.

  According to the present invention, it is possible to provide an extension telephone system capable of making an extension call while grasping whether or not a callee who wants to talk can talk.

It is a figure showing the example of composition of the extension telephone system concerning one embodiment of the present invention. FIG. 2 is a diagram showing a flow of user registration in the extension telephone system of FIG. 1. FIG. 2 is a diagram showing a flow of login in the extension telephone system of FIG. 1. FIG. 2 is a diagram showing a call flow in the extension telephone system of FIG. 1. FIG. 2 is a diagram showing a flow of logout in the extension telephone system of FIG. 1. FIG. 2 is a diagram showing a flow of terminal switching in the extension telephone system of FIG. 1.

An extension telephone system according to an embodiment of the present invention will be described with reference to the drawings.
FIG. 1 shows a configuration example of an extension telephone system according to an embodiment of the present invention. The extension telephone system of the present example includes a plurality of terminals 10 including terminals 10A and 10B, a plurality of extension telephone servers 20 including extension telephone servers 20A and 20B, an authentication server 30, and a position state management server 40. I have.

  Although FIG. 1 shows two terminals 10 and two extension telephone servers 20, the numbers are arbitrary. In addition, the authentication server 30 may be configured by a single device or a plurality of devices, and the same applies to the position status management server 40. Also, in FIG. 1, the terminal 10A is in the communication area of the extension telephone server 20A, and the terminal 10B is in the communication area of the extension telephone server 20B, but these relationships are arbitrary. For example, if the user moves to the communication area of the extension telephone server 20B with the terminal 10A that was within the communication area of the extension telephone server 20A, the terminal 10A can talk through the extension telephone server 20B.

  The terminal 10 is an extension terminal used by a user of the extension telephone system. The terminal 10 has a unique extension number and an IP address. When the user manually inputs an extension number and performs a calling operation, the user can make a call to the terminal having the IP address corresponding to the extension number. Can be. It is also possible to make a call by selecting the other party from the telephone directory information. The user needs to log in at the start of use of the terminal 10 and log out at the end of use. Login refers to a state in which the user puts the terminal 10 into use and its operation, and logout refers to a state in which the user places the terminal 10 in a non-use state and its operation.

  The terminal 10 can receive the authentication service by the authentication server 30 at the time of login. When the authentication is successful, the user can receive the telephone directory information and the individual setting information (for example, volume setting, ringtone setting, answering machine setting, shortcut setting, etc.) of the user from the authentication server 30 and use it. it can.

  The extension telephone server 20 is a server connected when the terminal 10 uses the extension telephone system. The extension telephone servers 20 can operate independently, or can operate in cooperation with each other to provide a call between terminals under the control of each other. Further, it has a function that can cooperate with the authentication server 30 and the position status management server 40.

  The authentication server 30 is a server that provides an authentication service to the terminal 10 through the extension telephone server 20. The authentication server 30 has a function corresponding to various authentication methods supported by the terminal 10. Also, it has a function of storing telephone directory information and individual setting information for each user, and distributing the telephone directory information and individual setting information of the user to the terminal 10 of the user who has been successfully authenticated. It goes without saying that a conventional authentication method using a user ID and a password can also be used.

  The location status management server 40 is a server that manages the location and usage status of the terminal 10 in cooperation with the extension telephone server 20 and the authentication server 30. The location status management server 40 provides the extension phone server 20 with location information of the terminal 10 (which extension phone server 20 is in the communication area of the terminal 10) and usage status information of the terminal 10 (which user Is in use)).

As an example, the management of the position of the terminal 10 stores the identification information of the extension telephone server 20 in association with the identification information (extension number, IP address, etc.) of the terminal 10 in the communication area of the extension telephone server 20. It can be realized by using a position management table.
The management of the use state of the terminal 10 is, for example, a use state management in which the identification information of the terminal 10 and the identification information (user ID or the like) of the user in the use state (login state) of the terminal 10 are stored in association with each other. It can be realized using a table.

  The location status management server 40 has a function of providing usage status information related to the telephone directory information of the terminal 10 to all the terminals 10 in use status (login status) by the user. The use state information is information indicating whether or not the user is using the terminal 10 and, if so, which terminal 10 is being used. The use state information is configured, for example, as data in which the identification information of the user is associated with the identification information of the terminal 10 that the user is using. For a user who is not using the terminal 10, the identification information of the terminal 10 is blank. Become. The provision of the use state information to each terminal 10 is performed at the start of use (at the time of login) and at the end of use (at the time of logout) of the terminal 10 as described below.

At the start of use of the terminal 10, provision of use state information to the terminal 10 and provision of use state information to another terminal 10 having telephone directory information in which the user of the terminal 10 is registered are performed. In the former provision, for each user registered in the telephone directory information of the terminal 10 to be used, usage state information on the user is transmitted. In the latter provision, use state information on the terminal 10 to be used is transmitted.
When the use of the terminal 10 ends, the use state information is provided to another terminal 10 having the telephone directory information in which the user of the terminal 10 is registered. In this case, use state information regarding the terminal 10 whose use is to be terminated is transmitted.

  The extension telephone server 20, the authentication server 30, and the location status management server 40 are communicably connected to each other via a network line.

FIG. 2 shows a flow of user registration in the extension telephone system of the present embodiment.
User information of a user who uses the extension telephone system is registered in the authentication server 30 in advance. The user information includes a display user name, authentication information (for example, a fingerprint, an iris, a face image, and IC card information) in addition to a user ID for uniquely identifying each user. Since the display user name is used as it is as the contact information in the telephone directory information, it is desirable that the display user name be unique among all the extension telephone servers 20 using the authentication server 30. As the authentication information, at least one of the authentication methods supported by the terminal 10 used in the present system must be registered. In addition, since a request for authentication based on the data acquired by the sensor of the terminal 10 is transmitted, it is preferable that the authentication server 30 has a mechanism for absorbing data fluctuation due to a difference between sensors.

  FIG. 3 shows a flow of login in the extension telephone system of the present embodiment. Here, a case where the user P starts using the terminal 10A will be described as an example. Also, it is assumed that the terminal 10A is in the communication area of the extension telephone server 20A.

  The user P authenticates use start with the terminal 10A that he / she wants to use (step S11). The terminal 10A acquires the authentication information using its own sensor or the like, and issues an authentication request to the extension telephone server 20A (step S12). The authentication request is accompanied by the authentication information acquired by the terminal 10A. The extension telephone server 20A that has received the authentication request makes an authentication request to the authentication server 30 (step S13).

  If there is user information having authentication information matching the authentication information sent in the authentication request, the authentication server 30 transmits an authentication response indicating successful authentication to the extension telephone server 20A, and the user having the matching authentication information If the information does not exist, an authentication response indicating authentication failure is transmitted to the extension telephone server 20A (step S14).

  If the authentication response is successful, the extension telephone server 20A requests the position status management server 40 to register the use of the terminal 10A by the user P (step S15). The position status management server 40 that has received the use registration request registers the user P as a user of the terminal 10A (step S16), and transmits a registration completion notification to the extension telephone server 20A (step S17).

  After that, the extension telephone server 20A transmits the success or failure of the use start authentication to the terminal 10A according to the authentication response from the authentication server 30 (step S18). If the authentication is successful, the terminal 10A displays the fact that it can be used for the user P and then enters the operating state. If the authentication fails, the terminal 10A displays the fact that the user P is unusable and displays an unauthenticated state. A standby state is set (step S19). When the authentication is successful, the telephone directory information and the individual setting information of the user P are transmitted from the authentication server 30 to the terminal 10A. Further, the use state information and its update information are transmitted from the position state management server 40 to the terminal 10A and the other terminals 10.

  The terminal 10 </ b> A that has been successfully operated in the authentication of the user P operates by applying the individual setting information of the user P. Further, the telephone directory information can be displayed by the operation of the user P. The display of the telephone directory information by the terminal 10A allows the user P to recognize whether or not the user is in the login state of the terminal 10 (whether or not the user can talk) together with a list of display user names registered in advance. It is performed in a display form. Such a display, for example, a method of displaying characters such as `` call allowed '' or `` call not allowed '', a method of displaying marks abstracting them, a method of changing each color and background, etc. It can be performed by various methods. Therefore, after recognizing the log-in state of each user, the user P can select a desired display user name and perform a call operation.

  The display of the telephone directory information in the form as described above can be realized using the use state information transmitted from the position state management server 40. For example, when the use state information is configured as data in which the user ID is associated with the extension number of the terminal 10 being used by the user, the user whose extension number is registered is logged in (the state in which the user can talk). ), And a user whose extension number is blank can be determined to be in a logout state (a state in which a call cannot be made).

  FIG. 4 shows a flow of a call in the extension telephone system of the present embodiment. Here, a case where the user P using the terminal 10A starts a call with the user Q using the terminal 10B will be described as an example. Also, it is assumed that terminal 10A is in the communication area of extension telephone server 20A, and terminal 10B is in the communication area of extension telephone server 20B.

  The user P selects and transmits the user Q from the telephone directory information provided from the location management server 40 in order to talk with the user Q (step S21). The terminal 10A transmits outgoing call information from the user P to the user Q to the extension telephone server 20A (step S22). The extension telephone server 20A that has received the call information inquires of the position status management server 40 about the position of the user Q (which extension telephone server 20 is within the communication area) (step S23). The position state management server 40 transmits the position information of the terminal 10B used by the user Q to the extension telephone server 20A (Step S24).

The extension telephone server 20A transmits outgoing call information to the terminal 10B to the extension telephone server 20B according to the position information obtained from the position state management server 40 (step S25). The transmission information includes information indicating that the transmission is from the user P to the user Q transmitted from the terminal 10A. The extension telephone server 20B that has received the transmission information transmits the reception information to the terminal 20B. The incoming call information includes information indicating that the incoming call is from the user P to the user Q. The terminal 20B that has received the incoming call information displays that it is an incoming call from the user P.
As described above, the user P can start talking with the user Q without being aware of the extension number of the terminal 10B.

  FIG. 5 shows a flow of logout in the extension telephone system of the present example. Here, a case where the user P ends the use of the terminal 10A will be described as an example. Also, it is assumed that the terminal 10A is in the communication area of the extension telephone server 20A.

  The user P instructs the terminal 10A in use to perform a logout process (step S31). The terminal 10A notifies the extension telephone system 10A of the logout of the user P (step S32). The extension telephone system 10A that has received the logout notification requests the position status management server 40 to delete the use registration of the terminal 10A by the user P (step S33).

The position status management server 40 that has received the request to delete the use registration deletes the use registration of the terminal 10A by the user P (step S34), and transmits a logout instruction of the terminal 10A to the extension telephone system 10A (step S35). Further, the location status management server 40 transmits the update information of the related usage status information to another terminal 10.
Thereafter, the extension telephone system 10A transmits a logout instruction to the terminal 10A (step S36). The terminal 10A performs a display indicating logout, and enters an unauthenticated standby state (step S37).

  The system is also connected to another system such as a time and attendance management system. When the logout of the user P is notified from the other system, the terminal 10A performs the logout by the processes of steps S34 to S37. The display is made and the device enters an unauthenticated standby state.

  In addition, if the telephone directory information or the individual setting information of the user P has been changed at the time of logout, the terminal 10A transmits the changed information to the authentication server 30 and the telephone directory information on the authentication server 30 side. And update the individual setting information. Thus, the changed telephone directory information and individual setting information can be used at the next login. Each time the terminal 10A changes the telephone directory information or the individual setting information, the change may be transmitted to the authentication server 30 to update the telephone directory information or the individual setting information on the authentication server 30 side.

  FIG. 6 shows a flow of terminal switching in the extension telephone system of the present example. Here, a case where the user P switches from the terminal 10A to the terminal 10B will be described as an example. It is assumed that both terminals 10A and 10B are within the communication area of extension telephone server 20A.

  The user P using the terminal 10A authenticates the start of use at the newly used terminal 10B (step S41). The terminal 10B acquires the authentication information using its own sensor or the like, and issues an authentication request to the extension telephone server 20A (step S42). The extension telephone server 20A that has received the authentication request makes an authentication request to the authentication server 30 (step S43).

  If there is user information having authentication information matching the authentication information sent in the authentication request, the authentication server 30 transmits an authentication response indicating successful authentication to the extension telephone server 20A, and the user having the matching authentication information If the information does not exist, an authentication response indicating authentication failure is transmitted to the extension telephone server 20A (step S44). If the authentication is successful, the user ID of the user P, telephone directory information, individual setting information, and the like are also transmitted to the extension telephone server 20A.

  If the authentication response is successful, the extension telephone server 20A makes a request for the use registration of the terminal 10B by the user P to the position status management server 40 if the authentication is successful (step S45). The position status management server 40 that has received the request for use registration automatically uses the terminal P in accordance with the preset settings because there is use registration for the user P (that is, the user P is using another terminal 10A). Is selected, a terminal is added, or the switching is confirmed with the user P (step S46). This setting may be a setting for each user or a group of users, or may be a setting common to the entire system.

  In the case of the setting of automatically switching, the position state management server 40 deletes the use registration of the terminal 10A by the user P and transmits a logout instruction of the terminal 10A to the extension telephone server 20A (step S53). As a result, a logout instruction is transmitted from the extension telephone server 20A to the terminal 10A (step S54), and the terminal 10A enters an unauthenticated standby state (step S55). In addition, the position status management server 40 registers the use of the terminal 10B by the user P, and transmits a registration completion notification to the extension telephone server 20A (step S56). As a result, the extension start server 20A transmits a successful authentication of the start of use to the terminal 10B (step S57), and the terminal 10B enters the operating state (step S58).

  In the case of setting to add a terminal, the position status management server 40 performs use registration of the terminal 10B by the user P, and transmits a registration completion notification to the extension telephone server 20A (step S56). As a result, the extension start server 20A transmits a successful authentication of the start of use to the terminal 10B (step S57), and the terminal 10B also enters the operating state (step S58). As a result, the user P can use both the terminal 10A and the terminal 10B. In this state, when another user makes a call to the user P, there is an incoming call to both the terminal 10A and the terminal 10B. Note that the extension telephone server 20A may control such that only one call is received. In this case, control may be performed so as to receive a call at a newly added terminal, or control may be performed so as to receive a call at a terminal determined according to a predetermined priority order.

  If the setting is to confirm with the user P, a confirmation request is made to the extension telephone server 20A (step S47). The extension telephone server 20A transmits a switching confirmation request to the terminal 10B (step S48). The terminal 10B that has received the switching confirmation request displays a screen for selecting switching, addition, or cancellation of the terminal, and waits for a selection operation by the user P (step S49). When the user P operates the terminal 10B to select switching, addition, or cancellation of the terminal, the selection information is transmitted to the position status management server 40 via the extension telephone server 20A (steps S50 to S53).

  If the switching of the terminal is selected, the position status management server 40 deletes the use registration of the terminal 10A by the user P and transmits a logout instruction of the terminal 10A to the extension telephone server 20A (step S53). As a result, a logout instruction is transmitted from the extension telephone server 20A to the terminal 10A (step S54), and the terminal 10A enters an unauthenticated standby state (step S55). In addition, the position status management server 40 registers the use of the terminal 10B by the user P, and transmits a registration completion notification to the extension telephone server 20A (step S56). As a result, the extension start server 20A transmits a successful authentication of the start of use to the terminal 10B (step S57), and the terminal 10B enters the operating state (step S58).

  When the addition of the terminal is selected, the position status management server 40 performs the use registration of the terminal 10B by the user P, and transmits a registration completion notification to the extension telephone server 20A (step S56). As a result, the extension start server 20A transmits a successful authentication of the start of use to the terminal 10B (step S57), and the terminal 10B also enters the operating state (step S58). As a result, the user P can use both the terminal 10A and the terminal 10B.

  If cancel is selected, the location status management server 40 sends a registration failure notification to the extension telephone server 20A. The extension telephone server 20A that has received the registration failure notification transmits an authentication failure of use start to the terminal 10B. As a result, the terminal 10B enters an unauthenticated standby state after displaying to the user P that the terminal 10B is unusable.

  Although omitted in the above description, when the terminal 10 is switched or added, the related status information and its update information are transmitted from the location status management server 40 to the terminal 10A and the other terminals 10. Needless to say.

Next, a usage example of the extension telephone system of the present example will be described.
(First usage example)
At the start of use of the terminal (assumed to be at work), the terminal is connected to the user by an IC card such as an employee ID card or other personal authentication, and personal settings (phonebook information and personal setting information) are made from the authentication server to the terminal. Can be downloaded and used on the terminal.

(Second use example)
At the end of use of the terminal (assuming the time of leaving the office), the logout processing is performed manually or automatically in conjunction with the attendance management system, so that the system can recognize the absence of the user. Further, in addition to the login / logout state, a state such as “in a meeting / call cannot be made” may be set from the terminal.

(Third usage example)
By connecting the terminals, the user can easily switch the terminal to be used. For example, when a terminal is placed on a cradle connected to a PC, the PC can receive an incoming call as a user's terminal. At this time, the caller does not need to be aware of the destination terminal.

(Fourth usage example)
The terminal can be used as an authentication key in conjunction with an in-house authentication system. For example, if a terminal is placed in a cradle connected to a PC, authentication by a Web browser can be automatically cleared by cooperation software on the PC. Also, the terminal can pass through the security door as an authentication key.

(Fifth usage example)
When contacting another user, it is possible to contact the user without any awareness of the extension number of the terminal of the extension telephone system.

(Sixth use example)
The reliability of the correspondence between the terminal and the user can be increased. Therefore, if the terminal location management is possible, more accurate user location management can be performed.

(Seventh usage example)
When the same user logs in from another terminal, the old terminal can be automatically logged out. Further, it is possible to allow the user to make a selection by setting, and it is possible to permit login to a plurality of terminals by making the selection. When one user logs in to a plurality of terminals, a call to that user is made to all the logged-in terminals.

As described above, the extension telephone system of the present embodiment uses the authentication server 30 that authenticates a user who logs in to the system using any one of the terminals 10, and that the user is successfully authenticated by the authentication server 30. And a position status management server 40 for notifying the other terminal 10 of the user's login and use terminal. Each terminal 10 in the login state displays the telephone directory information in the terminal 10 when the telephone directory information in the terminal 10 is displayed. Is configured to display a log-in status of each user registered in.
Therefore, the user can make an extension call while grasping whether or not the other party who wants to talk can talk.

In addition, for a user who is logged in at the first terminal (for example, the terminal 10A), the position status management server 40 determines that the user who has logged in to the second terminal (for example, the terminal 10B) successfully authenticates a new login. The terminal used by the user is switched from the first terminal to the second terminal, or the second terminal is added to the terminal used by the user, and another terminal is notified.
Therefore, it is possible to dynamically change the number and types of the terminals 10 used by one user, and the convenience of the extension telephone is further enhanced.

Further, the authentication server 39 stores the telephone directory information and the individual setting information for each user, and stores the telephone directory information and the user's telephone directory information of the user in the terminal 10 used by the user in response to the successful authentication of the user. It is configured to transmit individual setting information.
Therefore, the user can use any terminal 10 to make an extension call using his / her telephone directory information and individual setting information.

  Further, according to the extension telephone system of the present example, a terminal at the place and a terminal suitable for the purpose can be used as its own terminal at each time. In addition, management such as updating (replacement) of the terminal becomes easy. In addition, the link between the user and the system passing through the terminal is strengthened, and the accuracy of the management of the location of the user can be improved. In addition, the terminal can be used for authentication when using another system. Thus, a highly convenient extension telephone system can be provided.

As described above, the present invention has been described in detail based on the embodiments. However, it is needless to say that the present invention is not limited to the extension telephone system described here, but can be widely applied to other extension telephone systems. .
In addition, the present invention can be provided as, for example, a method and a method for executing the processing according to the present invention, a program for realizing such a method and the method, and a storage medium for storing the program.

  The present invention can be used in various extension telephone systems having a plurality of terminals used for extension telephones.

  10 (10A, 10B): terminal, 20 (20A, 20B): extension telephone server, 30: authentication server, 40: location status management server

Claims (3)

In an extension telephone system having a plurality of terminals used for extension telephones,
An authentication server for authenticating a user who logs in to the system using any terminal;
A management server that notifies the login and use terminal of the user to another terminal in a login state, in response to the successful authentication of the user by the authentication server,
An extension telephone system, wherein each terminal in the login state performs a display indicating the login state of each user registered in the telephone directory information when displaying the telephone directory information in the terminal. The extension telephone system according to claim 1,
The management server, when a new login is successfully authenticated by the second terminal for a user who is logged in at the first terminal, changes the terminal used by the user from the first terminal to the second terminal. , Or adding the second terminal to a terminal used by the user, and notifying another terminal. In the extension telephone system according to claim 1 or 2,
The authentication server stores telephone directory information and individual setting information for each user, and stores the user's telephone directory information and individual setting information in a terminal used by the user in response to the successful authentication of the user. An extension telephone system for transmitting.

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