JP2001156921A - Extension telephone transfer system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable an applicant for call to directly talk with a user himself even when the destination of the user desired to talk by the applicant for call is not fixed or changed over and over again. SOLUTION: A location recognizing device 2 located in each of rooms recognizes the locations of respective users 1a-1d by communicating with a portable identification medium 5, recognizing fingerprints, inputting ID numbers or performing voice recognition, voiceprint analysis or image recognition and when a telephone call is incoming to the users 1a-1d, a transfer device 3 transfers the telephone call to an extension device 4 close to the location of the user recognized by the location recognizing device 2.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an extension telephone transfer system for efficiently transferring a telephone call to another place when a user is moving to another place.

[0002]

2. Description of the Related Art There is an extension telephone device generally used in companies, schools, various facilities and homes. This is generally used as a device for allocating external telephone calls received on a typical telephone line to individual extensions, or enabling communication between extension telephones.

[0003] In such an extension telephone device, it is generally not known whether or not the other party who wants to talk is present. Therefore, in the case of an external line transfer or a call between extensions, when the other party is absent or moved to another place. When you are doing, the phone is not easily connected and is not efficient.

[0004] By the way, in a general extension telephone device, another person who knows that a call has been made to an absentee is operated by pressing an absentee substitute response button of the other person's telephone. Instead, they can respond. However, this method only allows others to answer the phone on behalf of the absentee,
Whether or not you can contact the person depends on the response of the other person who received the call, and it has not solved the underlying problem.

To eliminate such inconvenience, telephones provided with a call forwarding button have become widespread. In this case, when the absentee person operates the absent transfer button of the extension telephone in advance, it is possible to automatically transfer to an extension telephone near the destination when moving. However, when using the call forwarding button, it is convenient when the destination is predetermined and there is no possibility of the change, but when the destination is undefined or when the destination changes, the call forwarding button is used. It is extremely difficult to specify all destinations with.

[0006] Alternatively, a method is conceivable in which information on the presence / absence of the other party is recognized in advance by communication. For example, a surveillance camera is installed at each point in the office, and the surveillance camera is used to capture the status of the other party's presence and movement, and the captured image is displayed on a display monitor device, so that the caller can make a call. It is possible to check the enrollment status and the movement status of the other party in advance. However, a large number of display monitors must be previously installed separately from the original extension telephone device, and a large amount of additional equipment is required, which is not economical.

SUMMARY OF THE INVENTION It is an object of the present invention to provide an extension telephone transfer system capable of transferring an extension telephone to a destination of the other party when the other party making the call is not present, thereby enabling efficient communication with the other party. is there.

[0008]

Means for Solving the Problems In order to solve the above problems,
The invention according to claim 1 is an extension telephone transfer system in which a plurality of extension telephones are connected and a telephone call is transferred to a desired one of the extension telephones desired by the caller. A location recognition device installed at a plurality of predetermined locations to recognize the whereabouts of the user, and when the user receives a call, the location recognition device is predefined based on the recognition result of the location by the location recognition device. A transfer device for transferring a telephone call to an extension telephone near the location of the user according to the association.

According to a second aspect of the present invention, the transfer device has a storage device for storing information defining an association between the location recognized by the location recognition device and an extension phone near the location. When a call is received from the user, the call is transferred to an extension phone near the location recognized by the location recognition device based on the information in the storage device.

According to a third aspect of the present invention, the transfer device includes a storage device for storing information defining the association between the location recognized by the location identification device and an extension phone near the location. A display device for displaying an extension phone near the location recognized by the location recognition device based on the information in the storage device when the user receives a call.

According to a fourth aspect of the present invention, the location recognition device communicates with a portable identification medium carried by each of the users in a contact or non-contact manner, and records the communication in the portable identification medium. Read the identification information of each user performed,
The system recognizes that each user is present near the location recognition device, and transmits the recognition result of the location to the transfer device.

According to a fifth aspect of the present invention, the location recognition apparatus includes: a fingerprint recognition unit, a personal identification number input unit, a voice recognition or voiceprint analysis of the real voice of each user, or a predetermined imaging camera for each user. The respective users are identified by image recognition of the image captured in the step (a), and it is recognized that the respective users are located near the respective location recognition devices based on the identification result, and the recognition result of the location is transmitted to the transfer unit. It is intended to be transmitted to the device.

According to a sixth aspect of the present invention, when the user recognizes that the user is in a predetermined insensitive zone by the whereabouts recognizing device, the transfer device performs a telephone transfer to all the extension telephones. It is intended to stop.

According to a seventh aspect of the present invention, in the transfer device, when all of the location recognition devices do not recognize the location of the user desired by the caller, the extension carried by the user may be used. It is possible to take an alternative measure of transferring a call to a mobile phone other than the phone.

According to an eighth aspect of the present invention, in the transfer device, when all the location recognition devices do not recognize the location of the user desired by the call applicant, the voice of the real voice of the call applicant is provided. Information or voice information selected by the call applicant or a predetermined other person from a plurality of preset options, and the voice information is used in accordance with the user's subsequent operation. It is possible to take an alternative measure of outputting to the extension telephone used by the user.

According to a ninth aspect of the present invention, in the transfer device, when all of the location recognition devices do not recognize the location of the user desired by the call applicant, the voice of the real voice of the call applicant is provided. Information, operation by the call applicant,
Generates character information based on an operation by a predetermined other person or predetermined information to which information for specifying the call applicant is added, and uses the character information in accordance with a subsequent operation of the user. It is possible to take an alternative measure of transmitting to a predetermined character information browsing device commonly used by a user.

According to a tenth aspect of the present invention, in the transfer device, when all of the location recognition devices do not recognize the location of the user desired by the call applicant, a priority set by the user in advance is set. In this case, it is possible to perform an alternative measure of transferring a call to an extension telephone different from the extension telephone which the user regularly uses in the order.

[0018] According to an eleventh aspect of the present invention, in the transfer device, when all of the location recognition devices do not recognize the location of the user desired by the call applicant, the transfer device transmits the extension to a predetermined receptionist's extension telephone. It is possible to take the alternative of transferring a call.

According to a twelfth aspect of the present invention, the alternative of the transfer device is executed by setting for each user.

According to a thirteenth aspect of the present invention, the transfer device is provided with a history management function for managing a history related to a call, and based on history information collected by the history management function, the transfer apparatus has the same frequency or more. When the same call applicant is making a call to a user, a function of transferring a call from the call applicant to a specific user is provided.

[0021]

DESCRIPTION OF THE PREFERRED EMBODIMENTS <Structure> FIG. 1 is a diagram schematically showing an entire extension telephone transfer system according to an embodiment of the present invention. This extension telephone transfer system, as shown in FIG.
Users 1a to employees, staff or family members who use this
A location recognition device 2 for recognizing the location of the user 1d is installed at each location, and when a call is made to each of the users 1a to 1d on an outside line or an extension, the location recognition device 2 automatically recognizes the location of the user 1a to 1d. After that, the telephone is transferred to the extension telephone 4 near the location of the users 1a to 1d by the transfer device 3 installed in the headquarters.

As the whereabouts recognizing device 2, for example, a plurality of signal readers 2a to 2d installed in each room in a building or indoors
Is used, and an IC card 5 carried by the users 1a to 1d
a, 5b, and a portable identification medium 5 such as a transmitter 5c built in a badge attached to clothes or the like, which performs signal communication by contact or non-contact, and is recorded in the portable identification medium 5. The identification information such as the identification ID number of each of the users 1a to 1d is read. More specifically, as shown in FIG. 1, the location recognition device 2 is a contact type card reader 2a or a non-contact type card reader that performs signal communication with IC cards 5a and 5b as portable identification media 5. An entry / exit management device 2c using an ID transponder or the like for performing wireless communication with a transmitter 2b or a transmitter 5c in a badge as a portable identification medium 5 is used.
Alternatively, a security gate 2d generally used in stores or libraries that sell or rent music CDs or the like is employed as the entrance / exit management device, and is formed in advance on a predetermined ID card 5d as a portable identification medium 5. Alternatively, the tag information (identification information) for wireless communication may be read wirelessly. Of course, these location recognition devices 2 (2a
To 2d), any one of the plurality of methods (2a to 2d) may be combined, or a composite method combining some of these methods (2a to 2d) may be adopted. . These plural location recognition devices 2 (2a to 2a)
d) is connected to the transfer device 3 by wire or wirelessly.

Here, when the contact type card reader 2a is employed as the location recognition device 2, the timing at which the location recognition device 2 recognizes the locations of the users 1a to 1d is intentionally set by the users 1a to 1d. At the time when the portable identification medium 5 is read by any one of the card readers 2a. When a non-contact type card reader 2b is employed as the location recognition device 2, the location recognition device 2 recognizes the locations of the users 1a to 1d at regular intervals (for example, (Once a minute) and at the time of automatically communicating with the portable identification medium 5.
Alternatively, when an entry / exit management device 2c such as an ID transponder is employed as the location recognition device 2, the timing at which the location recognition device 2 recognizes the location of the users 1a to 1d is determined by the timing at which the users 1a to 1d enter and leave the room. It is the time when we went. The location of each user 1a to 1d recognized by each location recognition device 2 is transmitted to the transfer device 3 when each location recognition device 2 recognizes the location of the user 1a to 1d. ing.

An identification ID number (identification information) for identifying each of the users 1a to 1d is given to the portable identification medium 5 used in the location recognition device 2, and the location recognition is performed. When the device 2 communicates with the portable identification medium 5, by recognizing the identification ID number in the portable identification medium 5, it is easy to recognize which user 1a to 1d is at which place. Can be. Note that the portable identification medium 5 must be carried by all of the users 1a to 1d. For example, a card reader such as an entry / exit management / attendance management device which is already widely used is diverted as the location recognition device 2. By doing so, it is possible to prevent a large increase in burden due to the addition of equipment.

For example, as shown in FIG.
U, a so-called CTI (computer) incorporating a main memory (RAM) and a predetermined storage device (hard disk drive).
It is a telephone exchange of the telephony integration type, and it is possible to exchange telephones for all the extension telephones 4 based on extension telephone directory data stored in a built-in storage device (hard disk drive). I have. The transfer device 3 has a built-in voice response device, and automatically selects a replacement telephone set based on information received from an outside line or an extension line. , And automatically responds to the caller (hereinafter referred to as "caller") by voice, such as "I'm ringing now", and to the other party who answers the call (users 1a-1d). On the other hand, an automatic response by voice such as "XX is receiving a call" is performed.

The transfer device 3 inputs the other party's identification information such as the user's name, ID number or extension telephone number to the receptionist (telephone operator) 16 or a person who wants to talk by inputting a number using a telephone push-phone. By recognizing which user 1a to 1d the call was made, the input partner identification information is input to each user 1a recognized by the location recognition device 2.
The information is compared with the information on the location of the user 1a to 1d (the other party), and the telephone is automatically transferred to the extension phone 4 closest to the location of the specified user 1a to 1d.

The association between the location recognized by the location recognition device 2 and the extension telephone 4 to be transferred is defined by a data table stored in a storage device in the transfer device 3 in advance.

In this case, in this transfer device 3,
Predetermine certain insensitive zones in buildings and indoors,
User 1 according to the result of recognition of the location in location recognition device 2
When it can be recognized that a to 1d are in the non-sensing zone, the call is not transferred to any extension telephone 4. This is because if the users 1a to 1d receive a call no matter where they are, the users 1a to 1d may be inconvenienced during a meeting or during a break. When the whereabouts recognizing device 2 recognizes that the user is in a conference room, a rest room, a restroom, or the like, the transfer device 3 recognizes that the user is in a building or indoors but cannot answer the extension phone 4 or the like. In this case, it is desirable to prohibit telephone transfer in this case. In this case, as described later, voice memos,
The user switches to another method such as recording an answering machine to an answering machine telephone, transmitting an e-mail by converting the data into character data.

The transfer device 3 is provided for each of the users 1a to 1a.
The telephone numbers of the mobile phones 11 such as a mobile phone, a PHS, and a general-purpose handset owned by the user 1d are stored in advance in a built-in storage device (hard disk drive).
If all of the whereabouts recognition devices 2 cannot obtain information about the whereabouts of the users 1a to 1d, such as when 1d is out of the office or in a place where communication with the whereabouts recognition device 2 is not possible, or if a call is made When the extension telephone 4 on the table of the other party (users 1a to 1d) is busy, based on the information in the transfer device 3 set in advance according to the prior request of the users 1a to 1d. As shown in FIG.
The telephone is transferred to the telephone number of the mobile phone 11 such as a mobile phone, a PHS, and a general-purpose slave unit, which is stored in advance in the incoming storage device (hard disk drive).

Further, each of the users 1a to 1d presets the transfer device 3 through their own extension telephone 4 or the like,
As shown in FIG. 2, for example, when a certain user (first user 1a) is absent or busy, another user (second to fourth use) belonging to the same organization as this first user 1a. Person 1b ~
The call is transferred to the extension telephone 12 of 1d). In this case, if the first user 1a has given priorities to the other users 1b to 1d (for example, secretaries and subordinates) in advance, which extension telephone 12 is the transfer destination according to the priorities. It is desirable to decide whether to do so.

Alternatively, this transfer device 3 is used when all of the whereabouts recognition devices 2 cannot obtain information about the whereabouts of the users 1a to 1d, or when the other party (users 1a to 1d) who has made a telephone call. When the user is busy, a voice memo is stored in the extension telephone 4 on the seat of each of the users 1a to 1d based on information set in advance according to the wishes of the users 1a to 1d. . In this voice memo, the real voice of the caller is stored as voice information in an IC memory or the like built in each extension phone 4, and
The stored voice information can be reproduced later by the user 1a-1d pressing a predetermined button or the like. In this case, the voice message in the voice memo may be recorded by the call applicant directly uttering the message, or the receptionist (telephone operator) 16 or the call applicant may use a touch-tone button from among a plurality of fixed messages. It may be determined by selection or the like. Further, in this case, the telephone number of the call applicant is confirmed in the transfer device 3, and the name or name of the call applicant is extracted from the prepared table data. XX may have received a call. Alternatively, instead of using an IC memory, an answering machine telephone that records voice information such as a real voice of a call applicant on a recording tape may be used as it is.

Further, instead of transferring a call to a portable telephone, a PHS, a general-purpose cordless handset, etc., or recording an answering machine to a voice memo or an answering machine, the real voice of the caller is recognized by voice and character data (text data) is obtained. , Or a predetermined fixed phrase is selected by a receptionist (telephone operator) 16 or a call applicant using a touch-tone button to generate character information, and this character information is used as a message as a message to the other party (users 1a to 1a). It may be sent to the destination (address) of the e-mail of 1d). In this case, as shown in FIG. 2, after each of the users 1a to 1d returns to their seats, the user starts a computing system (character information browsing device) 13 used by the user and electronically displays the screen on the screen of the computing system 13. The fact that there was a call can be easily confirmed by the character information as mail.

[0033] Alternatively, the user 1a-
If 1d is busy or its location cannot be recognized by all the location recognition devices 2, the receptionist (telephone operator) 16 responds by voice to the representative reception phone 15 in FIG. Is also good. In this case,
Any user 1a from an external telephone 17 through an outside line
-1d, the reception clerk 16 first answers the reception telephone 15 and answers with a real voice, and when the telephone is transferred to the desired users 1a-1d through the transmission device 3, the transfer device 3 The telephone is automatically transferred based on the information from the whereabouts recognizing device 2 (see FIG. 2), and the called users 1a to 1d are busy or the whereabouts of all the users are recognized. , The receptionist 16 again answers the reception telephone 15 and responds in real voice.

When the users 1a to 1d are in the insensitive zone, or when any of the location recognition devices 2
If the location of a to 1d cannot be confirmed, the alternative measure can be set for each user 1a to 1d as desired, and can be set in the storage device (hard disk drive) of the transfer device 3 by a predetermined setting. It can be set on the table.

These various functions in the transfer device 3 are all regulated in accordance with a software program stored in advance in a built-in storage device (hard disk drive). After being temporarily stored in the (RAM), the CPU operates according to the software program in the memory.

<Operation> The operation of the extension telephone transfer system having the above configuration will be described.

First, the whereabouts recognizing device 2 arranged in each room recognizes the whereabouts recognizing devices 2 of the users 1a to 1d.

Specifically, when the contact type card reader 2a is employed as the location recognition device 2, the user 1
When any of the card readers 2a (whereabouts recognizing device 2) intentionally reads the portable identification medium 5 by a to 1d, the whereabouts recognizing device 2 recognizes the locations of the users 1a to 1d.

When a non-contact type card reader 2b is employed as the location recognition device 2, each location recognition device 2 is automatically (eg, once a minute) automatically carried. When communication with the identification medium 5 is performed, the location recognition device 2 recognizes the locations of the users 1a to 1d.

Alternatively, when the entry / exit management device 2c such as an ID transponder is employed as the location recognition device 2, when the users 1a to 1d enter / exit the room,
The location recognition device 2 recognizes the locations of the users 1a to 1d.

Further, when a security gate 2d as an entry / exit management device is employed as the whereabouts recognizing device 2, when each of the users 1a to 1d passes through the security gate 2d, each of the users 1a to 1d is used. The wireless communication tag information (identification information) of the predetermined ID card 5d as the portable identification medium 5 carried by the
d reads wirelessly, and at this point, the whereabouts recognizing device 2 recognizes whereabouts of the users 1a to 1d.

The location of each of the users 1a to 1d recognized by each of the location recognition devices 2 is transmitted to the transfer device 3 when each of the location recognition devices 2 recognizes the location of each of the users 1a to 1d. .

Next, for example, an external telephone 1 through an outside line
When a call is received from any one of the users 1a to 1d from 7, the receptionist 16 first answers the reception telephone 15 and answers with a real voice, and the desired user 1a to 1d is transmitted through the transfer device 3.
(See FIG. 2).

Alternatively, when a call is made to any of the users 1a to 1d through the extension, the call is transferred to the desired users 1a to 1d through the transfer device 3 in the same manner.

At this time, the transfer device 3 reads out a software program stored in advance in a built-in storage device (hard disk drive) and temporarily stores it in a main memory (RAM), according to the software program in this memory. The CPU operates. That is, based on the extension telephone book data stored in the internal storage device (hard disk drive), the transfer device 3
About telephone exchange.

First, the transfer device 3 inputs the other party's identification information such as the user's name, ID number or extension telephone number by the receptionist (telephone operator) 16 or a person who wants to talk by inputting a number with a touch-tone telephone. By having them,
It recognizes which user 1a to 1d the call was made to. Then, each of the users 1 a to 1 d recognized by the whereabouts recognizing device 2 is input to the other party specifying information.
The information is compared with the information on the location of the (other party), and the telephone is automatically transferred to the extension phone 4 closest to the location of the specified user 1a to 1d. At this time, the transfer device 3
The built-in voice response device automatically selects the replacement telephone based on the information received from the outside line or extension, and, for example, uses a general voice synthesis method to notify the calling party of the caller The call is ringing. "

Here, when the location recognition device 2 recognizes that the other user 1a to 1d is in the seat of the user 1a to 1d, the extension telephone 4 on the seat (that is, the original telephone 1a to 1d) is used. Then, the telephone is transferred to the extension telephone 4) to be used by each of the users 1a to 1d.

Further, even when the other user 1a to 1d is moving to another room, the whereabouts recognizing device 2 recognizes the fact and transmits the information of the whereabouts to the transfer device 3. As a result, the transfer device 3 promptly sets the
The telephone is transferred to the extension telephone 4 closest to the location of 1d.

Then, when the users 1a to 1d answer the extension telephone 4 transferred by the transfer device 3, the call applicant and the users 1a to 1d talk as they are.

As described above, in this extension telephone transfer system, when each of the users 1a to 1d receives a call,
Even when the users 1a to 1d are not present, it is possible to quickly transfer the call to the extension telephone 4 closest to the location of the users 1a to 1d. Even if the destination of 1d is indeterminate or the destination changes, the call applicant and the users 1a to 1d
A call with will start immediately.

However, when it is recognized that the users 1a to 1d are in the predetermined insensitive zone based on the recognition result of the whereabouts by the whereabouts recognizing device 2, the users 1a to 1d are allowed to enter the conference room, the rest room or Until the user goes out of the non-sensing zone such as a restroom, the transfer device 3 performs voice mail recording or voice mail recording according to the settings desired by the users 1a to 1d in advance, or sets each user 1a to 1d in advance. According to the priority set by the user 1 or by proxy to the extension telephones 12 of the other users 1a to 1d, or sends an e-mail in the form of character data to the computing system 13 which is always used by the users 1a to 1d. (FIG. 2). Accordingly, when the user 1a to 1d is in a building or indoors but is in trouble for the users 1a to 1d during a meeting or a break, the telephone transfer can be prohibited.

The user 1 who wants to call the caller
If a to 1d are out of the office or are in a place where communication with the whereabouts recognizing device 2 is not possible, information on the whereabouts of the users 1a to 1d cannot be obtained in all the whereabouts recognizing devices 2. Also, if the extension telephone 4 on the seat of the called party (users 1a to 1d) is busy,
Even if the location of the other party (users 1a to 1d) can be specified by the location recognition device 2, the telephone cannot be transferred to the extension telephone 4.

In this case, as shown in FIG.
According to the settings desired by the users 1a to 1d in advance, a call is transferred to the telephone number of the mobile phone 11 such as a mobile phone,
You can use voice memo or answering machine to record your answering machine, transfer it to the extension telephones 12 of other users 1a to 1d by proxy according to the priority set in advance by each user 1a to 1d, or send e-mail by character data conversion. To the computing system 13 that the users 1a to 1d use at all times.

Here, when making a voice memo, the transfer device 3 guides the caller by voice and the real voice spoken by the caller according to the guide is stored in an IC memory or the like built in the transfer device 3 by voice information. You may save as. Then, if the users 1a to 1d play back the stored voice information by, for example, pressing a predetermined button afterward, the users 1a to 1d call the caller again afterwards. And appropriate measures can be taken promptly. In this case, the voice message in the voice memo may be determined by the call applicant directly uttering the message or recording the message, or by selecting the call applicant from among a plurality of fixed messages using a touch-tone button. Further, in this case, the transfer device 3 checks the telephone number of the call applicant in the transfer device 3, extracts the name of the call applicant from the prepared table data, and extracts the name. Alternatively, a voice saying "There was a call from XX" is automatically output for the name. Alternatively, instead of using an IC memory, an answering machine telephone that records voice information such as a real voice of a call applicant on a recording tape may be used as it is.

Alternatively, in the case where an electronic mail in the form of character data is transmitted to the computing system 13 which is always used by the users 1a to 1d, the transfer device 3 provides voice guidance to the call applicant, and in accordance with the guidance, the call request is made. The voice information spoken by the person is converted to character data (text data) by voice recognition, or a predetermined fixed phrase is selected by a receptionist (telephone operator) 16 or a caller using a touch-tone button. Is generated, and this character information is transmitted as a message to the destination (address) of the electronic mail of the other party (users 1a to 1d). In this case, FIG.
After each of the users 1a to 1d returns to their seats, the user activates the computing system 13 used by the user and informs the user of the call on the screen of the computing system 13 using character information as e-mail. It can be easily confirmed.

Alternatively, the users 1a-
If 1d is busy, or if its location cannot be recognized by all of the location recognition devices 2, the users 1a-1
If d has been set in the transfer device 3 as desired in advance, the receptionist 16 in the representative reception telephone 15 in FIG.
Responds by voice.

As described above, in this extension telephone transfer system, it is possible to quickly transfer a telephone to the place where the users 1a to 1d are located, and when the users 1a to 1d are in the insensitive zone, If the location of the users 1a to 1d cannot be confirmed by any of the location recognition devices 2, the users 1a to 1d are requested by the users 1a to 1d.
Can take alternative actions and provide extremely convenient communication.

In the above embodiment, each location recognition device 2 recognizes the location using the portable identification medium 5 such as an IC card carried by each of the users 1a to 1d. Even when the portable identification medium 5 is not used, the location of each of the users 1a to 1d may be recognized by, for example, inputting a fingerprint or a password when entering or leaving a room, or A microphone is installed in each room, and users 1a to 1d perform voice recognition and voiceprint analysis on the real voice collected by the microphone.
Identify, or install an imaging camera in each room,
The faces of the users 1a to 1d may be identified from the images captured by the imaging camera by image recognition, and the locations of the users 1a to 1d may be recognized based on the identification results.

In the above-described embodiment, when each of the location recognition devices 2 recognizes the location of each of the users 1a to 1d, information on the location is transmitted to the transfer device 3. Instead of such a method, when a call is made to each of the users 1a to 1d in the transfer device 3, information about the whereabouts of the users 1a to 1d is requested to the all-location recognition device 2, and In response, the whereabouts recognizing device 2 that has recognized the whereabouts of the users 1a to 1d may return information on the whereabouts to the transfer device 3.

Further, in the above-described embodiment, the transfer device 3 in which the CPU, the main memory (RAM) and the predetermined storage device (hard disk drive) are built in is used. The computing system 22 may be connected to the CTI telephone exchange 21 as shown in FIG. 3, and the computing system 22 and the telephone exchange 21 may be used in conjunction with each other. In this case, the determination of the extension telephone 4 to which the transfer is performed by the transfer device 3 described in the above embodiment is entirely performed by the computing system 22.

Furthermore, in the above embodiment, a CTI type telephone exchange is adopted as the transfer device 3, and the transfer device 3 automatically switches the extension telephone 4 based on the location recognition result of each location recognition device 2. Although the transfer has been performed, as shown in FIG. 4, a transfer device 3 in which the reception clerk (telephone operator) 16 manually transfers an outside line call may be employed. in this case,
In addition to the telephone exchange, a computing system (display device) 23 for displaying various information related to telephone exchange is installed as the transfer device 3, and each location recognition device 2 is installed.
Is displayed on the screen of the computing system 23 installed on the reception clerk's 16 table, and when the users 1a to 1d are called, the reception clerk 16 The information about the location of each of the users 1a to 1d may be browsed by looking at the screen of the computing system 23 on the seat, and the exchange operation from an external telephone to an internal line may be manually performed. In this case, the association between the result of the whereabouts recognition by the whereabouts recognizing device 2 and the extension telephone 4 to be transferred, which is defined in advance by the data table in the storage device in the transfer device 3, is a list on the screen of the computing system 23. Will be displayed within still,
In this case, in the computing system 23 on the seat of the reception clerk 16, it is desirable that the information on the whereabouts of the users 1a to 1d can be searched by inputting the name or ID number of the target person.

In the case where an external telephone is exchanged for an internal line via the receptionist (telephone operator) 16, for example, an external telephone is received from a predetermined person designated by each of the users 1a to 1d. When a call arrives, a direct connection may be made directly to an individual person in charge without passing through a receptionist. Similarly, even in the case where the same person frequently receives the same call, the person may be preferentially directly connected to the individual without passing through the operator or the selection process. In this case, the transfer device 3 is provided with a history management function for managing a history (history) related to a call, and based on this history information, a call is made to the same user 1a to 1d at a certain frequency or more per month. When the applicant is making a call, the call may be transferred to the users 1a to 1d. In this case, even if the user does not set the desired information for the call forwarding,
It is convenient because the telephone can be automatically transferred to the user's location.

Conversely, on the contrary, it is possible to set the absence (pay-as-you-go) mode in the transfer device 3, and a call is received from a person who does not want to be called based on the designation of each of the users 1a to 1d in advance. In the case of a nuisance call such as a stalker, etc., the incoming of the designated telephone number is sensed and automatically responded with a predetermined response message in the transfer device 3 to directly call each of the users 1a to 1d. You may make it not transfer.

[0064]

According to the first aspect of the present invention, for example, the whereabouts recognizing device communicates with the portable identification medium to recognize the whereabouts of each user as in the fourth aspect, or 5, the location recognition device performs fingerprint recognition, input of a personal identification number, voice recognition or voiceprint analysis of each user's real voice, or image recognition of an image of each user captured by a predetermined imaging camera. Is identified and its location is recognized, and when a call is received from the user, the transfer device performs a telephone transfer to an extension phone near the user's location recognized by the location recognition device, Even when the user who wants to call is not present, the call can be immediately transferred to the extension telephone closest to the user's location. In particular, even if the destination of each user is undefined or the destination changes, it is possible to quickly transfer the call to an extension phone near the destination of the user, and Call starts immediately.

According to the second aspect of the present invention, in the transfer device, when a call is made to the user, the transfer to the extension telephone close to the location recognized by the location recognition device based on the information in the storage device. Since the transfer is performed, the telephone transfer can be automatically executed, which is convenient.

According to the third aspect of the present invention, in the transfer device, when a telephone call is made to the user, an extension telephone close to the location recognized by the location recognition device based on the information in the storage device is transmitted. Since the information is displayed on the display device, when the telephone exchange is performed manually, the telephone can be promptly transferred to an extension telephone near the destination of the user while watching the display on the display device.

According to the sixth aspect of the present invention, when the transfer device recognizes that the user is in a predetermined insensitive zone such as a conference room or a break room by using the location recognition device, all the extensions Since the telephone transfer for the telephone is stopped, the telephone transfer can be prohibited when the user is in a building or indoors, but is in trouble for the user during a meeting or a break.

According to the invention as set forth in claims 7 to 11, the transfer device is provided for all of the location recognition devices when the user is out of the office or is in a place where communication with the location recognition device is not possible. If you do not recognize the location of the user who wants the call, you can take an alternative measure to make it easy for the user to easily recognize at least that the call has been received. is there.

According to the twelfth aspect of the present invention, the alternative measures for the transfer device are executed according to the setting for each user. It is possible to set for each user which alternative measure to take when prepared, and it is possible to take alternative measures according to the user's request.

According to the thirteenth aspect of the present invention, the transfer apparatus is provided with a history management function, and based on the history information collected by the history management function, the same user can be provided to the same user at a certain frequency or more. Caller is calling you,
Since the call from the caller is forwarded to a specific user, the call can be automatically forwarded to the user's location without the user having to set such a call forward. Can be.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an overall outline of an extension telephone transfer system according to an embodiment of the present invention.

FIG. 2 is a block diagram showing an outline of an extension telephone transfer system according to one embodiment of the present invention.

FIG. 3 is a block diagram showing an overall outline of an extension telephone transfer system according to a modification.

FIG. 4 is a block diagram showing an outline of an extension telephone transfer system according to another modification.

[Explanation of symbols]

 1a to 1d User 2 (2a to 2d) Whereabouts Recognition Device 3 Transfer Device 4 Extension Phone 5 (5a to 5d) Portable Identification Medium 11 Mobile Phone 12 Extension Phone 13 Computing System 15 Reception Phone 16 Receptionist 17 Receptionist 17 External Telephone 21 Telephone exchange 22 Computing system 23 Computing system

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat ゛ (Reference) H04Q 3/58 106 H04Q 3/58 106 (72) Inventor Takashi Oshikiri 4-5-36 Miyahara, Yodogawa-ku, Osaka-shi No. F-term in Megachips Co., Ltd. (reference) JJ07 MM03 5K049 BB04 BB11 BB12 CC00 CC10 CC11 EE02 FF32 FF37 FF47 GG07 GG11 JJ04 KK01 KK11 9A001 BB03 BB06 JJ12

Claims (13)

[Claims] 1. An extension telephone transfer system in which a plurality of extension telephones are connected to transfer a telephone call to a party desired by a caller among the extension telephones, wherein a location of a user who uses the extension telephone is recognized. A location recognition device installed at a plurality of predetermined locations to perform a call to the user, based on a recognition result of the location in the location recognition device, based on a predefined association, and An extension telephone transfer system comprising: a transfer device for transferring a telephone call to an extension telephone near the user's location. 2. The extension telephone transfer system according to claim 1, wherein the transfer device stores information that defines an association between a location recognized by the location recognition device and an extension phone near the location. And when the user receives a call, the user is transferred to an extension telephone near the location recognized by the location recognition device based on the information in the storage device. An extension telephone transfer system. 3. The extension telephone transfer system according to claim 1, wherein the transfer device stores information that defines an association between the location recognized by the location recognition device and an extension phone near the location. And a display device for displaying an extension phone near the location recognized by the location recognition device based on information in the storage device when a call is received from the user. Phone transfer system. 4. The extension telephone transfer system according to claim 1, wherein the location recognition device is a contact-type or non-contact type with respect to a portable identification medium carried by each of the users. It communicates in a contact manner, reads the identification information of each user recorded in the portable identification medium, recognizes that each user is near the location recognition device, and recognizes the location of the user. Is transmitted to the transfer device. 5. The extension telephone transfer system according to claim 1, wherein the location recognition device is configured to recognize a fingerprint, input a personal identification number, and recognize a voice of each user. Or voiceprint analysis, or identify each user by image recognition of an image of each user captured by a predetermined imaging camera,
An extension telephone transfer system for recognizing that each user is present near each of the location recognition devices based on the identification result, and transmitting the recognition result of the location to the transfer device. . 6. The extension telephone transfer system according to claim 1, wherein the transfer device uses the location recognition device to indicate that the user is in a predetermined insensitive zone. An extension telephone transfer system, wherein, when recognized, the telephone transfer to all the extension telephones is stopped. 7. The extension telephone transfer system according to claim 1, wherein all of said transfer location recognition devices are located by said call requesting person. An extension telephone transfer system capable of performing an alternative measure of transferring a call to a mobile phone other than the extension phone carried by the user when the user does not recognize the extension telephone. 8. The extension telephone transfer system according to claim 1, wherein all of said location recognition devices are located by said call requesting person. When the user does not recognize the user, the voice information of the real voice of the call applicant or the voice information selected by the call applicant or a predetermined other person from a plurality of preset options is recorded, and the user An extension telephone transfer system capable of performing an alternative measure of outputting the voice information to the extension telephone used by the user in accordance with the subsequent operation. 9. The extension telephone transfer system according to claim 1, wherein all of said transfer location recognition devices are located by said call requesting user. When not recognizing, based on the voice information of the real voice of the call applicant, the operation by the call applicant, the operation by a predetermined other person, or the predetermined information to which the information for identifying the call applicant is added. An extension telephone capable of generating character information and performing an alternative measure of transmitting the character information to a predetermined character information browsing device commonly used by the user in accordance with a subsequent operation of the user Transfer system. 10. The extension telephone transfer system according to claim 1, wherein all of said location recognition devices are located by said user who desires said call. An extension telephone transfer system in which, when the user does not recognize the extension telephone, the user can take an alternative measure of transferring the telephone call to an extension telephone different from the extension telephone that is regularly used by the user in a priority order set by the user in advance. 11. The extension telephone transfer system according to claim 1, wherein all of said location recognition devices are located by said user who desires said call. An extension telephone transfer system capable of performing an alternative measure of transferring a call to an extension telephone of a predetermined receptionist when the telephone number is not recognized. 12. The extension telephone transfer system according to claim 7, wherein said alternative measures of said transfer device are executed by setting for each of said users. Extension telephone transfer system. 13. The extension telephone transfer system according to claim 1, wherein the transfer device is provided with a history management function for managing a history related to a call, and collected by the history management function. If the same caller calls the same user more than a certain frequency based on the history information provided, a function to transfer the call from the caller to a specific user is provided. An extension telephone transfer system characterized by being hampered.