JP2020046946A - Car sharing system, car sharing server, and program - Google Patents

Abstract

To provide a system that enables efficient and secure lending and renting of vehicles between various lenders and borrowers.SOLUTION: A car sharing system that provides car sharing services, which includes an agent terminal owned by each of a plurality of agents that manage vehicles for car sharing and deliver vehicles to users who have reserved vehicles, and a car sharing server that manages information on rentable vehicles managed by the plurality of agents and vehicle reservation information. The car sharing server includes a vehicle information presentation unit configured to present, to a user terminal owned by the user, a list of rentable vehicles managed by each agent and a rentable period of each vehicle, and a reservation receiving unit configured to receive, from the user terminal, designation of a vehicle desired to be used from the list, and accept reservation information including designation of a vehicle use period and location where the vehicle is delivered from the agent that manages the vehicle.SELECTED DRAWING: Figure 4

Description

  The present invention relates to a car sharing system, a car sharing server, and a program.

  2. Description of the Related Art Car sharing, in which a plurality of users share a car, has become widespread. In car sharing, a user who has registered as a member makes a reservation in advance for a desired time zone, goes to a parking lot or the like to receive a car, and returns it after use. For example, Patent Literature 1 discloses a system for managing such car sharing member information and reservation. Recently, a system for realizing car sharing between individuals who rent a vehicle directly from a vehicle owner has also been provided.

JP 2018-22355 A

  By lending to owners when they are not using a car, such as car sharing between individuals, demand for services that make effective use of vehicles is expected to increase in the future.

  Accordingly, an object of the present invention is to provide a system that enables efficient and safe lending and renting of vehicles between various lenders and borrowers.

The car sharing system according to the present invention is a car sharing system that provides a car sharing service,
A plurality of companies that manage vehicles that perform car sharing and that deliver vehicles to users who have reserved vehicles, a company terminal owned by each company,
The information of rentable vehicles each managed by the plurality of companies, and a car sharing server that manages vehicle reservation information,
The car sharing server,
To a user terminal owned by the user, a list of rentable vehicles managed by each trader, and a vehicle information presentation unit that presents a rentable period of each vehicle,
A reservation receiving unit that receives, from the user terminal, a designation of a vehicle desired to be used from the list, and accepts reservation information including a use period of the vehicle and a designation of a delivery location of the vehicle with a company that manages the vehicle; It is provided with.

The car sharing server according to the present invention is a car sharing server that provides a car sharing service,
The user terminal owned by the user manages vehicles that perform car sharing, a list of rentable vehicles managed by a plurality of vendors that deliver vehicles to the user who reserved the vehicle, and a list of rentable vehicles. A vehicle information presentation unit for presenting a lending period;
A reservation receiving unit that receives, from the user terminal, a designation of a vehicle desired to be used from the list, and accepts reservation information including a use period of the vehicle and a designation of a delivery location of the vehicle with a company that manages the vehicle; It is provided with.

A program according to the present invention,
The user terminal owned by the user manages vehicles that perform car sharing, a list of rentable vehicles managed by a plurality of vendors that deliver vehicles to the user who reserved the vehicle, and a list of rentable vehicles. A vehicle information presentation unit for presenting a lending period;
From the user terminal, while receiving the specification of the vehicle desired to be used from the list, as a reservation receiving unit that receives the reservation information including the use period of the vehicle and the specification of the delivery location of the vehicle with the company that manages the vehicle To make it work.

  According to the present invention, it is possible to provide a system that enables efficient and safe lending and borrowing of vehicles between various lenders and borrowers.

FIG. 1 is a block diagram showing a configuration of a car sharing system 1 according to an embodiment of the present invention. FIG. 1 is a block diagram showing a configuration of a car sharing server 10 according to an embodiment of the present invention. 4 is a flowchart of a process for registering a rented vehicle (customer vehicle) of the car sharing system 1 according to the embodiment of the present invention. FIG. 4 is a sequence diagram of a vehicle reservation process of the car sharing system 1 according to the embodiment of the present invention. 4 is a flowchart of a vehicle lending / returning process of the car sharing system 1 according to the embodiment of the present invention.

Next, embodiments for carrying out the present invention will be described in detail with reference to the drawings.
FIG. 1 is a block diagram showing a configuration of a car sharing system 1 according to an embodiment of the present invention. As shown in FIG. 1, a car sharing system 1 includes a car sharing server 10 installed at a management center or the like, a dealer terminal (trader terminal) 20 installed at a sales office of a plurality of automobile dealers (traders), and a vehicle. User terminal 30 owned by the owner (customer of the dealer) or an individual who wants to rent a vehicle. The car sharing server 10 is connected to a dealer terminal 20 and a user terminal 30 via a communication network N. The communication network N may be, for example, any of the Internet, a LAN, a dedicated line, a telephone line, a company network, a mobile communication network, Bluetooth (registered trademark), WiFi, other communication lines, a combination thereof, and the like. It does not matter whether it is wired or wireless.

  The car sharing system 1 according to the present embodiment is a system for renting out a rental vehicle managed by each dealer according to a user's desire to rent a vehicle. Vehicles for rent include stock vehicles (including new cars, used cars, substitute cars, test rides, etc.) owned by each dealer, and individual vehicles owned by customers (corporate / individual) of each dealer. The information of the rented vehicle is disclosed on a car sharing site provided by the car sharing server 10, and the user can access the site using the user terminal 30 and make a reservation of the vehicle.

  The car sharing server 10 is, for example, a server realized by a cloud service such as PaaS (Platform as a Service) or another general-purpose computer. The car sharing server 10 does not need to be a single computer, and may include a plurality of computers distributed on the communication network N.

  The dealer terminal 20 is any terminal device that can exchange data with the car sharing server 10 via the communication network N, such as a personal computer (PC), a notebook PC, a tablet terminal, a smartphone, a mobile phone, and a personal digital assistant (PDA). Can be used. The dealer terminal 20 includes a processor, a keyboard and a mouse, input devices such as various operation buttons and a touch panel, a display device such as a liquid crystal display, a communication interface for connecting to a communication network N, a disk drive or a semiconductor memory (ROM, RAM, or the like). And other storage resources.

  The user terminal 30 is a personal computer (PC), a notebook PC, a tablet terminal, a smartphone, a mobile phone, a personal digital assistant (PDA), or any other terminal device capable of exchanging data with the car sharing server 10 via the communication network N. Can be used. The user terminal 30 includes a processor, a keyboard, a mouse, input devices such as various operation buttons and a touch panel, a display device such as a liquid crystal display, a communication interface for connecting to the communication network N, a disk drive or a semiconductor memory (ROM, RAM, or the like). And other storage resources.

FIG. 2 is a block diagram showing the configuration of the car sharing server 10.
As shown in FIG. 2, the car sharing server 10 includes a control device 11 and an external storage device 12. The control device 11 includes, as hardware, a CPU, memories such as a ROM and a RAM, an input interface, an output interface, a communication interface, and a bus connecting these. The control device 11 realizes various functions by the CPU executing a program stored in a ROM or the like. The functional modules realized by the control device 11 include a vehicle information presentation unit 111, a reservation reception unit 112, a dealer evaluation reception unit (trader evaluation reception unit) 113, a dealer evaluation presentation unit (trader evaluation presentation unit) 114, and a user evaluation. A receiving unit 115 and a vehicle lending request receiving unit 116 are included.

  The external storage device 12 is a hard disk drive or the like, and includes a member information storage unit 121, a dealer information storage unit 122, a member evaluation information storage unit 123, a dealer evaluation information storage unit 124, a rental vehicle information storage unit 125, and a reservation information storage unit. 126 is implemented.

  The member information storage unit 121 holds member information of users who have registered as members for using the car sharing service. Member information is linked to member number, name, date of birth, address, telephone number, e-mail address, license information, credit card information, possession of private car, private car information (vehicle type, model, photo, mileage Etc.). A user can register as a member by inputting information necessary for member registration via a car sharing site on the Internet or a dedicated application for a smartphone. Members can not only rent a vehicle, but also rent a vehicle (own vehicle) owned by the member, as described later.

  The dealer information storage unit 122 holds information on an automobile dealer who is a vehicle lender. The dealer information includes basic information such as a company name, an address, a telephone number, and bank account information for transfer in association with the dealer number.

  In the member evaluation information storage unit 123, evaluation information of each member is recorded. The evaluation information includes evaluation information when renting a vehicle and evaluation information when renting a private car. The evaluation information when renting a vehicle is registered by the renting dealer when the vehicle is returned and includes information such as the condition after use of the vehicle, the accuracy of the delivery time of the vehicle, the presence or absence of payment delay etc. I have. In addition, the evaluation information when renting a private car is registered by the dealer when the private car is brought into the dealer, and includes information such as the state of the vehicle and the accuracy of the delivery time of the vehicle.

  The dealer evaluation information storage unit 124 holds evaluation information of each dealer. The evaluation information includes evaluation information by the user who rented the vehicle and evaluation information by the user who lent the private car. The evaluation information by the user who rented the vehicle is registered by the user of the vehicle after returning the vehicle and information such as the management status of the rented vehicle, the quality of dispatch service, the politeness of the customer service, the accuracy of the delivery time, etc. Contains. The evaluation information by the user who rented the private car is registered by the owner of the vehicle when the car returns, the management status of the rented vehicle, the quality of service at the time of delivery of the vehicle, the politeness of the customer service, the delivery time Information such as the accuracy of the information. The evaluation information of each dealer is disclosed on a car sharing site, and can be used as a reference when a user makes a reservation for a vehicle or applies for a rental of a private car.

  In the rented vehicle information storage unit 125, information on vehicles that can be rented is registered, and for each vehicle, a dealer dealing with the vehicle, information on each vehicle, and renting conditions are registered. The vehicle information includes vehicle classification information (large, small, light vehicles, electric vehicles, hybrid vehicles, gasoline vehicles, etc.), vehicle type, model, vehicle photograph, mileage, and the like. The lending conditions include a lendable period, a lending fee, a date and time of delivery to the dealer, a date and time of return from the dealer (in the case of a customer vehicle), and other notes. A list of vehicles that can be rented is published on a car sharing site and can be browsed when a user reserves a vehicle.

  In the reservation information storage unit 126, information on the contracted rental (car sharing) is registered. Specifically, the information includes a borrower (member number), vehicle information, a handling dealer, a lender (in the case of a customer's vehicle), a use period, a vehicle delivery location, and the like.

(Registration of rental vehicles)
Vehicles for rent include inventory vehicles (dealer vehicles) owned by each dealer and customer vehicles (private vehicles and company vehicles) owned by dealer customers (corporate and individual). The dealer vehicle includes a new car, a used car, a substitute car provided to a customer at the time of repair or repair, a test ride used at a test drive (test drive), and the like.

  When registering a dealer vehicle as a rental vehicle, each dealer accesses the car sharing server 10 from the dealer terminal 20 and registers the rental vehicle. Specifically, the registration screen of the vehicle for rent provided by the car sharing server 10 is displayed on the display device, and a registration item is input for each vehicle to perform a registration process. The registration items are items registered in the rental vehicle information storage unit 125, and as described above, vehicle information (vehicle classification, vehicle type, model, vehicle photograph, mileage, etc.) and rental conditions (use) Possible dates, lending fees, and other precautions).

  When the car sharing server 10 receives the rental vehicle registration item from the dealer terminal 20, the car sharing server 10 registers the rental vehicle information in the rental vehicle information storage unit 125 with the dealer as the handling dealer.

  Next, a process of registering a rented vehicle (customer vehicle) by the car sharing system 1 will be described with reference to the flowchart of FIG. When registering a customer's vehicle as a rental vehicle, the customer who owns the vehicle may perform the registration process itself, or a dealer who receives the request may register on behalf of the customer. When the customer himself / herself registers, the user can access the car sharing site from the user terminal 30 and display the registration screen of the rented vehicle on the display device to perform the registration. When the dealer performs registration on behalf of the vehicle, the dealer terminal 20 accesses the car sharing server 10 to register the rental vehicle. Hereinafter, a case in which the customer himself (the lender) registers will be described as an example.

  When the lender accesses the car sharing server 10 using the member number, the lender first specifies the dealer in the lending vehicle registration screen (step S101). The handling dealer is, for example, a dealer whose lender has purchased the vehicle.

  Next, the lender specifies the desired date and time of delivery to the dealer and the desired date and time of return from the dealer (step S102). The date and time can be specified, for example, as a desired date and time of delivery (May 1: 13:00 to 15:00) and a desired date and time of return (May 3: 17:00 to 19:00).

  Next, the lender specifies a place where the vehicle is delivered to the dealer and a place where the vehicle is returned from the dealer (step S103). As the delivery place and the return place, the home of the lender (such as a business office if the lender is a corporation) or the store of the dealer can be designated. Alternatively, the nearest station of the lessor, a gas station with which the dealer cooperates, or the like may be designated. If the delivery location is the home of the lender, the dealer will pick up the vehicle to the delivery location. If the delivery location is a dealer's store, the nearest station, a gas station, etc., the lender himself will bring the vehicle to the delivery location. If the return location is the lender's home, the dealer delivers to the return location, and if the return location is the dealer's store, the lender goes to pick up. In addition, for each dealer, it is also possible to limit only to bringing-in by the lender or only taking over by the dealer. Also, if you have your dealer pick up your vehicle or have it returned to your home when returning it, transport between the dealer's store and your home, etc. must be done by driving the vehicle with your vehicle. It may be a condition.

  The vehicle information (vehicle classification information (large, small, light, electric, hybrid, gasoline, etc.), vehicle type, model, vehicle photograph, mileage, etc.) is registered in the member information storage unit 121 in advance. In such a case, the registered information may be displayed on the screen. When there is no registration or when there is a correction content, it can be appropriately corrected (step S104).

  When the lender performs a registration operation after inputting all necessary items, the input content is transmitted to the car sharing server 10 and registered in the vehicle information storage unit for rent 125 (step S105). The rentable period is a period between the date and time when the vehicle is desired to be delivered to the dealer and the date and time when the vehicle is expected to be returned from the dealer. Period) is set. For example, in the case of the delivery date and time (May 1: 13:00 to 15:00) and the return date and time (May 3: 17:00 to 19:00), the rentable period is May 1: 18:00 to 5 Month 3: 14 o'clock. The registered vehicle information for rent can be viewed by a user who wants to rent a vehicle on a car sharing site.

(Vehicle reservation processing)
Next, a vehicle reservation process by the car sharing system 1 will be described with reference to a sequence diagram of FIG.

  A user who wants to rent a vehicle accesses a reservation site provided by the car sharing system 1 from the user terminal 30 via the Internet or a smartphone dedicated application (step S201).

  The car sharing server 10 displays the rentable vehicle list on the user terminal 30 of the user (step S202). In the rentable vehicle list, information on the rentable vehicle stored in the rentable vehicle information storage unit 125 is displayed. At this time, the car sharing server 10 refers to the member evaluation information storage unit 123 and, if the evaluation information of the member does not satisfy the predetermined condition (for example, the state after use of the vehicle is extremely poor, For example, vehicles that can be rented may not be displayed, or vehicles to be displayed may be limited. Also, on the display screen of the rentable vehicle list, the user can specify conditions such as the classification of the vehicle, the type of vehicle, the period of use, the location of the dealer, and the like, so that information on the vehicle that satisfies the conditions is displayed. Good.

  The user selects a vehicle to be rented and also selects a delivery location of the vehicle (step S203). Specifically, the user himself or herself selects either to go to the dealer's store to receive the vehicle or to have the dealer carry it to his / her home. Similarly, at the time of return, the user himself chooses whether to carry it to the dealer's store or have the dealer come back to his home. Depending on the dealer, it is also possible to limit to only one of the methods (whether carried by the user or carried by the dealer). Further, as a delivery place, a nearest station of the user, a gas station affiliated with the dealer, or the like may be designated. In addition, information such as a use period and a use area is also input. When the dealer carries the vehicle to home (or when the vehicle is to be picked up at home), the usage period may be set in consideration of the time required for transportation.

  When the user inputs necessary items and performs reservation registration using the member number (step S204), the car sharing server 10 registers new reservation information in the reservation information storage unit 126 (step S205). Further, the car sharing server 10 updates the rented vehicle information storage unit 125 so that the information of the rented vehicle is not displayed in the rentable vehicle list.

  In addition, the car sharing server 10 notifies the user terminal 30 of the user who made the reservation that the reservation has been approved, and displays a screen for performing a procedure for enrolling in automobile insurance (step S206). The user follows the guidance on the screen to apply for car insurance. The dealer can browse the registered reservation information from the dealer terminal 20 (step S207).

(Rental / return of vehicles)
Next, the process of lending and returning a vehicle by the car sharing system 1 will be described with reference to the flowchart of FIG. In the following example, a case where a customer vehicle is lent will be described as an example. When renting a dealer's stock vehicle, the process is performed in the same manner as the process except for the exchange between the lender and the dealer.

(Lending)
When the reservation of the customer's vehicle is confirmed, the car sharing server 10 notifies the lender of the contract for car sharing (step S301).

  The dealer receives the vehicle at the delivery place at the desired delivery date and time registered by the lender (step S302). Even if the car sharing has not been concluded, the lender hands over the vehicle to the dealer at the registered date and time.

  The dealer performs maintenance of the received vehicle at the dealer store (step S303). Specifically, inspection, refueling, cleaning, etc. are performed.

  The dealer delivers the vehicle to the user (lessee) who has reserved the vehicle according to the usage period (step S304). Delivery of the vehicle will take place at the desired location of the lessee. That is, if the receiving location is the dealer's store, the borrower comes to the dealer's store to receive the vehicle. If the receiving location is the borrower's home, the employee of the dealer carries the vehicle to the borrower's home. When the dealer carries the vehicle to the receiving location, the employee may drive the vehicle to be rented to the receiving location.

(Return)
After using the vehicle during the usage period, the borrower returns the vehicle to the dealer (step S305). The vehicle is returned at the place specified by the borrower at the time of booking, and the dealer returns to the borrower's home or the borrower returns to the dealer's store.

  The dealer performs maintenance of the returned vehicle at the dealer store (step S306). Specifically, inspection, repair, refueling, cleaning, etc. are performed.

  The dealer returns the vehicle to the lender at the desired return location at the desired return date and time registered by the lender of the vehicle (step S307). That is, the lender comes to the dealer's store or the like, or the dealer returns to the lender's home. When the dealer carries the vehicle, the vehicle may be driven to the return location.

  Lenders and borrowers register dealer reputation information. Specifically, the user terminal 30 accesses a car sharing site via the Internet or a dedicated application, and registers evaluation information. The information to be registered includes the dealer used, the management status of the vehicle, the quality of the dispatch service, the politeness of the customer service, the accuracy of the delivery time of the vehicle, and the like. The registered information is recorded in the dealer evaluation information storage unit 124 for each dealer, and is made public on a car sharing site.

  The dealer also registers the evaluation information of the user who has used the vehicle. The dealer accesses the car sharing server 10 from the dealer terminal 20 and registers information such as the usage status of the vehicle, the accuracy of the delivery time, and the presence or absence of a payment delay. The registered information is registered in the member evaluation information storage unit 123 in association with the member number.

(Use of car sharing performance information)
The history of the vehicle use information by the member can be provided to an automobile manufacturer or the like after obtaining the consent of the member. The history of usage information can be used for marketing and the like as statistical information. For example, information on a vehicle model that is popular with each age group can be obtained from the history information on the vehicle models used by age. It can also be used as reference information when selling the advertising space of a car sharing site.

  As described above, according to the present embodiment, in car sharing, a mechanism can be realized in which the dealer manages the maintenance of the rented vehicle and the like, and mediates the delivery of the vehicle to the user. As a result, efficient and safe car sharing can be realized by using professional services unique to the dealer, such as explanation of the vehicle to the user, management and maintenance of the vehicle.

  In addition, the user who uses the vehicle registers the evaluation information of the dealer who manages the vehicle, and the evaluation information for each dealer is made public on the car sharing site. The vehicle to rent can be selected with reference to the evaluation information.

  In addition, the dealer registers the evaluation information of the user who uses the vehicle, and the car sharing server 10 limits the rentable vehicles to be presented to the user based on the evaluation information. Lending of a vehicle to a user who has a rough usage condition of the vehicle or the like can be restricted.

  Further, according to the present embodiment, it is possible to provide a mechanism for sharing a vehicle owned by the dealer's customer as well as the stocked vehicle owned by the dealer according to the owner's request. As a result, not only the inactive assets of the dealer but also the vehicles owned by individuals or companies can be effectively used when the owner is not using them. In addition, with the intervening dealers, it is possible to efficiently and safely operate car sharing between individuals.

  In addition, use of gasoline stations and other facilities (e-car charging stations, highway service areas, etc.) affiliated with dealers as a place to transfer vehicles between lenders and dealers, and between dealers and borrowers. Thus, it is possible to cope with a case where there is no dealer's store near the lender or the borrower, or a case where the delivery date falls on a dealer's holiday. Further, a gas station may prepare and manage the vehicle instead of the dealer.

  Note that the present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the spirit of the present invention. Therefore, the above-described embodiment is merely an example in all aspects, and is not to be construed as limiting. For example, the above-described processing steps can be arbitrarily changed in order or a parallel execution within a range that does not cause inconsistency in the processing contents.

DESCRIPTION OF SYMBOLS 1 ... Car sharing system 10 ... Car sharing server 11 ... Control device 12 ... External storage device 20 ... Dealer terminal 30 ... User terminal 111 ... Vehicle information presentation part 112 ... Reservation reception part 113 ... Dealer evaluation reception part 114 ... Dealer evaluation presentation part 115 ... user evaluation reception unit 116 ... vehicle lending request reception unit 121 ... member information storage unit 122 ... dealer information storage unit 123 ... member evaluation information storage unit 124 ... dealer evaluation information storage unit 125 ... rental vehicle information storage unit 126 ... Reservation information storage

Claims (7)

A car sharing system that provides car sharing services,
A plurality of companies that manage vehicles that perform car sharing and that deliver vehicles to users who have reserved vehicles, a company terminal owned by each company,
The information of rentable vehicles each managed by the plurality of companies, and a car sharing server that manages vehicle reservation information,
The car sharing server,
To a user terminal owned by the user, a list of rentable vehicles managed by each trader, and a vehicle information presentation unit that presents a rentable period of each vehicle,
A reservation receiving unit that receives, from the user terminal, a designation of a vehicle desired to be used from the list, and accepts reservation information including a use period of the vehicle and a designation of a delivery location of the vehicle with a company that manages the vehicle; , With a car sharing system. The car sharing server,
A supplier evaluation receiving unit for receiving input of the evaluation information of the supplier by a user using the vehicle,
The car sharing system according to claim 1, further comprising: a supplier evaluation presentation unit that presents evaluation information for each supplier. The car sharing server,
A user evaluation receiving unit that receives input of user evaluation information using a vehicle from the trader terminal,
The car sharing system according to claim 1, wherein the vehicle information presentation unit limits information on a rentable vehicle to be presented to a user terminal of the user based on the evaluation information. The car sharing server,
Equipped with a vehicle lending request reception unit that accepts applications for lending including a lender who wants to lend its own vehicle, a vehicle management company, a lending desired period, and a specification of a vehicle delivery location,
The car sharing system according to any one of claims 1 to 3, wherein the vehicle information providing unit presents information on the vehicle that has received the application as a rentable vehicle. The vehicle lending request reception unit,
As the desired loan period, information on the desired date and time of delivery of the vehicle from the lender to the trader, and information on the desired date and time of return from the trader to the lender,
The vehicle information providing unit,
5. The car sharing system according to claim 4, wherein a period obtained by subtracting a preparation period in a trader from a period from the desired date and time of the delivery to the desired date and time of the return is presented as a lendable period of the vehicle. A car sharing server that provides car sharing services,
The user terminal owned by the user manages vehicles that perform car sharing, a list of rentable vehicles managed by a plurality of vendors that deliver vehicles to the user who reserved the vehicle, and a list of rentable vehicles. A vehicle information presentation unit for presenting a lending period;
A reservation receiving unit that receives, from the user terminal, a designation of a vehicle desired to be used from the list, and accepts reservation information including a use period of the vehicle and a designation of a delivery location of the vehicle with a company that manages the vehicle; , With a car sharing server. Computer
The user terminal owned by the user manages vehicles that perform car sharing, a list of rentable vehicles managed by a plurality of vendors that deliver vehicles to the user who reserved the vehicle, and a list of rentable vehicles. A vehicle information presentation unit for presenting a lending period;
A reservation receiving unit that receives, from the user terminal, a designation of a vehicle desired to be used from the list, and accepts reservation information including a use period of the vehicle and a designation of a delivery location of the vehicle with a company that manages the vehicle; A program that works.

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