JP2020042624A - Personnel selection device, personnel selection method and program - Google Patents

Abstract

To raise the efficiency of a dispatch of maintenance personnel to a maintenance objective apparatus.SOLUTION: A personnel selection device is connected to a first database for holding information related to a maintenance objective apparatus including a position of the maintenance objective apparatus, and a second database for holding information related to a personnel candidate including an address of the personnel candidate who performs the maintenance of the maintenance objective apparatus. The personnel selection device comprises a first selection part for selecting an apparatus which performs maintenance from the first database on the basis of the presence or absence of the occurrence of power interruption in an area including a position of the maintenance objective apparatus or from the first database on the basis of availability information on a network, and a second selection part for selecting a personnel who performs the maintenance of an apparatus in which a failure occurs from the second database according to a content of the failure occurring in the selected apparatus and a position of the apparatus.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a personnel selection device, a personnel selection method, and a program.

  Patent Document 1 discloses a maintenance work support device that automatically selects a worker who is optimal in terms of time and ability to perform a repair work on a failure of a building facility, and can further instruct the worker. Is disclosed. According to the document, upon receiving the failure information, the maintenance work etc. support device selects the most appropriate worker for the repair work of the occurred failure. More specifically, the maintenance work support device includes information on the work schedule of each worker on the day, the time required for each worker to move from the current work site to the building where the failure occurred, and the time required for each worker. The evaluation data of the performance of various tasks is read out to select a worker. Then, the maintenance work support device transmits the failure handling instruction information to the worker's terminal.

  Patent Literature 2 discloses a disaster countermeasure support method that facilitates understanding of a disaster situation using an image captured by an artificial satellite. Specifically, a synthetic aperture radar mounted on an artificial satellite normally captures the ground surface of an imaging target and acquires radar image data before a disaster occurs. Also, after a disaster occurs, the ground surface to be photographed is photographed within a number of days shorter than the number of days of return orbit. It is described that the situation of the immediate disaster is grasped by comparing the radar image data after the occurrence of the disaster with the radar image data at the normal time.

JP-A-8-329375 International Publication No. 2008/016153

  The following analysis is provided by the present invention. In recent years, an increasing number of devices to be maintained require operation confirmation after maintenance work has been completed. In addition, devices that require a network (Internet) to be used for maintenance work and subsequent operation confirmation are increasing.

  In this regard, in the method of Patent Document 1, the optimal worker can be selected in terms of time and ability, but it cannot be confirmed whether or not the conditions for performing subsequent operation confirmation are satisfied. A situation may occur in which the maintenance work itself cannot be performed. In particular, after a natural disaster, a large-scale network failure, or the like has occurred, the number of requests for dispatch of staff from customers has increased significantly, and efficient dispatch of staff with limited personnel is required.

  An object of the present invention is to provide a personnel selection device, a personnel selection method, and a program that can contribute to efficient dispatch of maintenance personnel to equipment to be maintained.

  According to a first aspect, a first database holding information on the equipment to be maintained including a position of the equipment to be maintained, and the personnel including a location of a candidate for a worker who performs maintenance work on the equipment to be maintained A second database that holds information on candidates, and performs maintenance work from the first database based on the presence or absence of a power outage or the availability of a network in an area including the position of the device to be maintained. A first selection unit for selecting a device, and a staff member for performing maintenance work on the failed device from the second database according to the content of the failure that has occurred in the selected device and the location of the device. And a second selecting unit for selecting.

  According to a second aspect, a first database holding information on the equipment to be maintained including a position of the equipment to be maintained, and the personnel including a location of a candidate for performing maintenance work on the equipment to be maintained A computer connected to the second database holding the information on the candidates and a computer connected to the second database, based on the presence / absence of a power outage in the area including the position of the device to be maintained or the availability of the network, A step of selecting a device to be operated, and selecting, from the second database, personnel to perform maintenance work on the failed device from the second database according to the content of the failure that has occurred in the selected device and the position of the device. And a method for selecting personnel. The method is tied to a specific machine, a computer that can access the first and second databases described above.

  According to a third aspect, a first database holding information on the equipment to be maintained including a position of the equipment to be maintained, and the personnel including a location of a candidate for performing maintenance work on the equipment to be maintained A computer connected to a second database holding information on candidates and a computer connected to the second database are stored in the first database based on the presence or absence of a power outage in an area including the position of the device to be maintained or the availability of a network. A process of selecting a device to be operated, and selecting a staff member to perform maintenance work on the failed device from the second database according to the content of the failure that has occurred in the selected device and the position of the device. And a program for executing the process. This program can be recorded on a computer-readable (non-transitary) storage medium. That is, the present invention can be embodied as a computer program product.

  ADVANTAGE OF THE INVENTION According to this invention, it becomes possible to make dispatch of a maintenance staff efficient to the apparatus of a maintenance object.

It is a figure showing composition of one embodiment of the present invention. FIG. 4 is a diagram for explaining an operation of the exemplary embodiment of the present invention. It is a figure showing the composition of the personnel selection device of a 1st embodiment of the present invention. FIG. 4 is a diagram illustrating an example of information stored in a maintenance work reception database of the personnel selection device according to the first embodiment of this invention. FIG. 5 is a diagram illustrating an example of information stored in an equipment installation database of the personnel selection device according to the first embodiment of this invention. FIG. 5 is a diagram illustrating an example of information stored in a maintenance technician information database of the personnel selection device according to the first embodiment of this invention. FIG. 5 is a diagram illustrating an example of information stored in an infrastructure information database of the personnel selection device according to the first embodiment of this invention. It is a figure showing the example of the information held in the maintenance parts warehouse database of the personnel selection device of a 1st embodiment of the present invention. FIG. 5 is a diagram illustrating an example of information held in a maintenance part specifying database of the personnel selection device according to the first embodiment of this invention. It is a flowchart showing operation | movement of the personnel selection device of 1st Embodiment of this invention. 5 is a flowchart illustrating a maintenance target device selection operation of the personnel selection device according to the first embodiment of this invention. It is a flowchart showing the maintenance staff selection operation of the staff selection device of the first embodiment of the present invention. It is a figure which shows the structure of the computer which comprises the personnel selection apparatus of this invention.

  First, an outline of an embodiment of the present invention will be described with reference to the drawings. It should be noted that the reference numerals in the drawings attached to this outline are added to each element for convenience as an example to facilitate understanding, and are not intended to limit the present invention to the illustrated embodiments. Further, connection lines between blocks in the drawings and the like referred to in the following description include both bidirectional and unidirectional. The one-way arrow schematically indicates the flow of a main signal (data), and does not exclude bidirectionality. Ports and interfaces are provided at input / output connection points of each block in the figure, but are not shown.

  In one embodiment, the present invention can be realized by a personnel selection device 10 connected to a first database 11 and a second database 12, as shown in FIG. Further, the personnel selection device 10 includes a first selection unit 13 and a second selection unit 14.

  More specifically, the first database 11 holds information on the maintenance target device including the position of the maintenance target device (see FIG. 5 as an example).

  The second database 12 holds information on the candidate personnel including the location of the candidate personnel who performs maintenance work on the equipment to be maintained (see FIG. 6 as an example).

  The first selection unit 13 selects a device to be subjected to maintenance work from the first database 11 based on the presence or absence of a power failure in an area including the position of the device to be maintained or the availability of a network. For example, as shown in FIG. 2, when information indicating that the area A is out of power is obtained, the first selecting unit 13 selects a device other than the area A as a device for performing the maintenance work. .

  The second selector 14 selects, from the second database 12, personnel to perform maintenance work on the failed device from the second database 12 according to the content of the failure that has occurred in the selected device and the location of the device. . For example, as shown in FIG. 2, the second selecting unit 14 selects a staff member b having a repair skill with respect to the faulty device in the area B other than the area A. The personnel b selected in this way performs maintenance work and repair in the area B.

  In the above example, an example has been described in which information that the area A is out of power has been obtained. However, a process of excluding an area in which a network cannot be used due to a failure or the like from the maintenance target is also performed. This makes it possible to prevent valuable personnel from being dispatched to an area where operation cannot be confirmed.

[First Embodiment]
Subsequently, a first embodiment of the present invention will be described in detail with reference to the drawings. FIG. 3 is a diagram showing the configuration of the personnel selection device according to the first embodiment of the present invention. FIG. 3 shows a configuration in which the personnel selection device 100 and the maintenance work terminal 300 are connected via the network 200. Although one maintenance work terminal 300 is shown in the example of FIG. 3, a plurality of maintenance work terminals 300 may be provided. For example, a mobile terminal such as a smartphone held by maintenance personnel can be used as the maintenance terminal 300.

  The personnel selection device 100 includes a communication unit 120, a control unit 130, an output unit 150, an input unit 160, and a storage unit 110.

  The communication unit 120 receives an instruction from the control unit 130 and communicates with another device such as the maintenance work terminal 300 via the network 200.

  The control unit 130 is configured by a processor or the like that operates according to the personnel selection function program stored in the storage unit 110, and controls each unit of the personnel selection device 100. Specifically, in addition to the functions corresponding to the first and second selection units 13 and 14 described above, the control unit 130 specifies a component to be used for maintenance work based on the content of the failure that has occurred in the device. Also functions as a specific part.

  The input unit 160 receives an instruction from the control unit 130 and receives an input. As the input unit 160, for example, a keyboard, a touch panel, various buttons, and the like can be adopted.

  The output unit 150 receives an instruction from the control unit 130 and outputs the instructed content. As the output unit 150, for example, a display, a printer, or the like can be employed. Further, instead of the output unit 150, a mode in which information is transmitted to a predetermined terminal via the communication unit 120 can be adopted.

  In the storage unit 110, various databases for receiving instructions from the control unit 130 and storing the information and the like instructed are constructed. In this embodiment, a maintenance work reception database DB1, an equipment installation database DB2, a maintenance technician information database DB3, an infrastructure information database DB4, a maintenance parts warehouse database DB5, and a maintenance parts identification database DB6 are provided. The information stored in these databases will be described later in detail with reference to FIGS.

  These databases are capable of deleting, updating, and adding data of specified contents and locations under predetermined access control. Note that, in place of the above-described databases, a configuration in which the storage unit 110 stores a table capable of storing equivalent contents can also be adopted.

  Further, the storage unit 110 stores a personnel selection function program 115. The personnel selection function program 115 is a program for realizing the functions of the personnel selection device 100 described later.

  The maintenance work terminal 300 is various devices having a function of receiving various information from the personnel selection device 100 via the network 200 and presenting the received information to maintenance work personnel.

  In the example of FIG. 3, the maintenance work terminal 300 includes a communication unit 310, a control unit 320, an input unit 330, and an output unit 340.

  The communication unit 310 receives an instruction from the control unit 320, and communicates with another device, such as the staff selection device 100 of the own device, via the network 200.

  The control section 320 controls each section of the maintenance work terminal 300.

  The input unit 330 receives an instruction from the control unit 320 and receives an input. As the input unit 330, for example, a keyboard, a touch panel, various buttons, and the like can be adopted.

  Output unit 340 receives an instruction from control unit 320 and outputs the instructed content. As the output unit 340, for example, a display, a printer, or the like can be employed. Further, instead of the output unit 340, a mode in which information is transmitted to a predetermined terminal via the communication unit 120 can be adopted.

  The maintenance work terminal 300 may have a function of accessing various databases provided in the storage unit 110 of the personnel selection device 100, browsing data, and updating data. By doing so, the maintenance work terminal 300 can be used as an input terminal for transmitting the latest maintenance work request to the personnel selection device 100 and correcting the contents of the equipment installation database.

  Subsequently, information held in each database of the personnel selection device 100 will be described in detail. First, the maintenance work reception database DB1 will be described. FIG. 4 is a diagram illustrating an example of information held in the maintenance work reception database DB1 of the personnel selection device 100 according to the present embodiment.

  Referring to FIG. 4, the maintenance work reception number, the customer name (customer number) of the maintenance target device, the customer address, the telephone number, the model number and the serial number of the maintenance target device, the symptoms occurring in the maintenance target device, and the like are corresponded. A configuration that can be additionally managed is shown.

  The maintenance work reception number is a serial number given when a maintenance work request is received. Since there is no same number, it is possible to use the maintenance work reception number to specify information such as past or current maintenance work request contents and timing.

  The customer name (customer number) is the customer name of the maintenance work request source. Further, instead of the customer name, a customer number which is a number assigned in advance for each customer may be used. In the case of a customer number, there is no same number, so that there is an advantage that a customer can be uniquely specified.

  The customer address and the telephone number indicate the address of the maintenance work request source and the telephone number of the contact.

  The model number indicates the model number of the requested maintenance work target device. This model number is also used for specifying maintenance equipment.

  The serial number indicates the serial number of the device to be maintained. This serial number is also used for specifying maintenance equipment. For example, it is easy to grasp the content of a defect or a maintenance part notified by a manufacturer by the serial number of a specific device.

  The symptom indicates the status of occurrence of a failure or the like and the status of the device itself, for the requested device for maintenance work. Note that a configuration can be adopted in which this symptom is selected from a drop-down list in which a typical symptom is set in advance according to the device type or the like.

  It should be noted that the data configuration in FIG. 4 is merely an example, and it is sufficient that the customer and the equipment to be maintained can be specified, and various changes can be made.

  Subsequently, a device installation database DB2 corresponding to the above-described first database 11 will be described. FIG. 5 is a diagram illustrating an example of information held in the equipment installation database DB2 of the personnel selection device 100 according to the present embodiment. Referring to FIG. 5, a customer name (customer number), an address, a telephone number, a model number, a serial number, and a serial number of a device to be maintained, and whether or not the device requires power at the time of operation confirmation, A configuration is shown in which, at the time of confirmation, a device that requires a network can be managed in association with the device.

  The customer name (customer number) is the customer name of the device for which a maintenance contract has been made. Also in the equipment installation database DB2, a customer number which is a number given in advance for each customer may be used instead of the customer name. In the case of a customer number, there is no same number, so that there is an advantage that a customer can be uniquely specified. The equipment installation database DB2 may be a set of a plurality of databases. For example, the equipment installation database DB2 may be a predetermined area (a location where a maintenance technician such as a maintenance technician's work base or a service center is located, or a person in charge of maintenance). Area).

  The address and telephone number indicate the customer's address and contact telephone number of the equipment for which maintenance contract has been made. This address is referred to when selecting personnel.

  The model number and serial number are the same as the model number and serial number of the maintenance work reception database DB1.

  The device priority is information indicating the priority of failure recovery of the device, and is set in advance. In the present embodiment, it is possible to set five values from “1 low” having the lowest priority to “5 high” having the highest priority. This priority is used as a priority of a work for another customer's device or another device of the same customer for which a work request for failure recovery or the like was received at the same time.

  In the operation-required power-requiring device, information as to whether or not the device requires power at the time of operation confirmation after completion of the maintenance work and function confirmation is set. For example, when the power supply is cut off due to the occurrence of a disaster or the like, that is, when a power outage occurs, even if the necessary parts can be replaced, the final operation check may not be performed. . The information in the operation-required power required device field is used as information for determining the case where the maintenance work cannot be completed even if the maintenance technician can reach the installation location of the device.

  On the other hand, some devices do not require electric power to confirm the completion of maintenance work. For example, a device in which the exterior part or the like is likely to be damaged, a printer device capable of performing manual paper feeding when a paper feeding failure occurs, or the like is assumed. In addition, it is possible to confirm the cause of a failure such as deterioration of the rubber roller and increase in the driving resistance of the mechanism without power supply. In this case, the power check device column at the time of operation confirmation is set to “unnecessary”. In the case of a failure of a mechanical component or the like, the final operation check is performed after the power is supplied, but even when the power is not supplied, it is possible to confirm a predetermined defect or replace the defective component. Alternatively, the power-requiring device may be set to “unnecessary” when confirming operation.

  On the other hand, if there is no power supply, it is not possible to investigate the cause of a failure or to specify a failed component (such as a printed circuit board) or the like. As a result, it is possible to reduce the rate of occurrence of idle time and waiting time in maintenance work.

  In the operation-required network required device, information is set as to whether or not the device requires a network (Internet connection or mobile network connection) at the time of operation confirmation after completion of maintenance work and at the time of function confirmation. For example, when a hard disk write / read failure occurs in a server device that operates independently and independently, a hard disk investigation can be performed without connection to a network. In this case, the network required device column for operation check of the corresponding server device is set to “unnecessary”. In addition, the final operation check is performed after connection to the network, but even if the connection to the network is not established, if it is possible to check the specified failure and replace the defective parts, the network is required at the time of operation check The device may be set to “unnecessary”.

  On the other hand, if there is no connection to the network, it is not possible to investigate the cause of the failure or specify the failed component (such as a printed circuit board), etc. You. As a result, it is possible to reduce the rate of occurrence of idle time and waiting time in maintenance work. Conversely, if the network connection is possible, the maintenance work can be efficiently performed by making the equipment necessary for the maintenance work "necessary" at the time of the operation check.

  An example of a device that does not require connection to a network is a hard disk having a RAID (Redundant Arrays of Inexpensive Disks) configuration. In such a RAID, even if one of the hard disks fails and stops functioning, the entire RAID configuration operates due to degeneration. If the other hard disk in the configuration further fails, the RAID configuration stops functioning. At this stage, it is necessary to identify the failed hard disk and perform a replacement operation. In the case of such a RAID, since a failure can be specified without using a network, the network required device column at the time of operation check is set to “unnecessary”. Note that “degenerate” means that when a failure occurs in one of a plurality of hard disks configuring RAID, one of the hard disks is separated and operated.

  Note that the data configuration in FIG. 5 is merely an example, and it is sufficient that the maintenance target device and information necessary for the maintenance work (whether electric power or a network connection is required at the time of operation confirmation) can be specified. Can be.

  Next, the maintenance technician information database DB3 corresponding to the above-described second database 12 will be described. FIG. 6 is a diagram illustrating an example of information held in the maintenance technician information database DB3 of the personnel selection device 100 according to the present embodiment. Referring to FIG. 6, maintenance technician name (employee number), availability of dispatch, availability of car, maintenance technician affiliation, current location of maintenance technician, maintenance tool possession status, equipment having maintenance skills, schedule information for other work, etc. Are associated with each other and can be managed.

  The maintenance technician name (employee number) is the name of a technician performing maintenance work (maintenance staff name) and its employee number. Either the maintenance technician name or the employee number may be used, but using the employee number has the advantage that the maintenance technician can be uniquely specified.

  The dispatch availability indicates whether or not the maintenance technician and his / her family have no injuries or the like, and may or may not be dispatched to a place such as an office or a device where a failure occurs. In addition, this dispatch availability may use the input information when reporting the safety information or the like from the maintenance technician to the safety management system or the like of the affiliated company.

  The availability of the vehicle is information indicating whether the maintenance technician has a vehicle driver's license and can drive the vehicle. When maintenance work can be performed using a car, the car use permission column is set to “permitted”.

  The maintenance technician-affiliated base is set to the maintenance base to which the maintenance technician belongs (the location where the maintenance technician such as the service technician is located, the place where the maintenance technician such as a service center is located, and the area in charge of maintenance). You.

  As the current location of the maintenance technician, information on the current location of the maintenance technician is set. As the current location of the maintenance technician, it is desirable to use the location information of the maintenance technician obtained from a terminal (smartphone, etc.) with a GPS (Global Positioning System; satellite positioning system) owned by the maintenance technician. Of course, the current location information input to the safety management system of the company to which the maintenance technician belongs may be used similarly to the dispatch availability information. This current location is used when calculating the reachable time to the maintenance target device.

  In the maintenance tool possession status, information indicating whether the maintenance technician currently possesses the tool or not possesses the tool. For the equipment having the maintenance skill, the type of the equipment for which the maintenance technician has the work skill is set. These pieces of information are referred to when selecting an appropriate maintenance technician for the equipment to be maintained.

  In the other work corresponding schedule information, work schedule information of the maintenance technician is set. The schedule information of the maintenance technician read from the schedule management system of the company to which the maintenance technician belongs, the groupware, or the like may be used as the content of the schedule information for other work.

  Next, the infrastructure information database DB4 will be described. FIG. 7 is a diagram illustrating an example of information stored in the infrastructure information database DB4 of the personnel selection device 100 according to the present embodiment. FIG. 7 shows a configuration in which traffic information (road), traffic information (train), power supply information, network status, and the like can be associated and managed.

  The traffic (road) indicates information on the road with the disconnection information and its section. In addition, the traffic (train) indicates the name of the train line where the information of driving suspension is provided and the information of the section. Although only the traffic (train) is illustrated in the example of FIG. 7, operation (operation) information of a bus, a ship, or the like may be set if there is a possibility that an operator may use the traffic (train). .

  In addition, the power indicates information on an area where power cannot be supplied provided by a power company or the like.

  In addition, the network indicates information (usability information) of a network non-accessible area provided by an Internet service provider, a telecommunications carrier, or the like. Note that, in the example of FIG. 7, a single network connection unavailable area information is shown, but the availability information may be set for each type of network. For example, the availability information may be set for each type of network, for example, Internet connection unavailable: Sachi-ku, Kawasaki-shi, mobile network (5G) connection unavailable: Kawasaki-shi whole area.

  Note that in the example of FIG. 7, each piece of information provided for each certain time period (for example, every 12 hours) is collected into one entry and registered in the infrastructure information database DB4. Or a table may be managed separately. Further, instead of providing the infrastructure information database DB4, a configuration in which each information is obtained from an equivalent information source on the network can be adopted.

  Next, the maintenance parts warehouse database DB5 will be described. FIG. 8 is a diagram illustrating an example of information stored in the maintenance parts warehouse database DB5 of the personnel selection device 100 according to the present embodiment. Referring to FIG. 8, a configuration in which a warehouse name, an address (warehouse location), a corresponding time (a time zone during which a warehouse can be moved in and out), an operation status, a maintenance part name, a maintenance part number, a maintenance part stock number, and the like can be managed in association with each other. It is shown.

  The warehouse name is the name of a warehouse (maintenance parts storage warehouse) that stores maintenance parts used for troubleshooting. It is also possible to use a warehouse ID or the like instead of the warehouse name. The address is the address (location) of the maintenance parts storage warehouse. The response time is a time period during which the maintenance part storage warehouse can be taken in and out. The operating status indicates the operating status of the warehouse at the current time.

  The maintenance part name is a maintenance part name stored in the maintenance part storage warehouse. The maintenance part number is a maintenance part number corresponding to the maintenance part name stored in the maintenance parts storage warehouse. The maintenance parts inventory quantity is the inventory quantity of the corresponding maintenance parts stored in the maintenance parts storage warehouse.

  By providing such a maintenance parts warehouse database DB5, it is possible to immediately determine whether the parts to be replaced of the equipment to be maintained are in stock in the warehouse, whether the warehouse is operating, and the like. For example, when the parts to be replaced are in stock in the warehouse and the warehouse is operating, it can be determined that replacement parts are available.

  Next, the maintenance part specifying database DB6 will be described. FIG. 9 is a diagram illustrating an example of information held in the maintenance part specifying database DB6 of the personnel selection device 100 according to the present embodiment. FIG. 9 shows a configuration in which a model number, a symptom, a treatment, a maintenance part name, a maintenance part number, and the like can be managed in association with each other.

  The model number is the model number of the device (apparatus) contracted for maintenance in the predetermined area, and the model number corresponding to the model number of the maintenance work reception database DB1 and the device installation database DB2 is set.

  In the symptom, information on the status of occurrence of a failure or the like and the status of the device of the requested device for maintenance work is set. As the “symptom”, a symptom corresponding to information in the maintenance work reception database DB1 is set.

  In the treatment, the contents of the treatment for restoring the failure corresponding to the model number and the symptom are set. By specifying the device and the symptom, it is possible to grasp the action to be performed on the relevant device and, if necessary, the maintenance parts.

  The maintenance part name and the maintenance part number indicate the name and part number of the maintenance part used in the maintenance work. By searching the maintenance parts warehouse database DB5 using this part number, it is possible to confirm the presence or absence of the stock and its location.

  Next, the operation of the present embodiment assuming a response to a large number of maintenance work requests when a disaster occurs will be described in detail with reference to the drawings. FIG. 10 is a flowchart showing the operation of the personnel selection device according to the first embodiment of the present invention. Referring to FIG. 10, first, data registration (maintenance work request) to the maintenance work reception database DB1 is performed by a customer or a maintenance worker (step S100). A maintenance work reception number is assigned to the newly registered maintenance request.

  Next, the personnel selection device 100 selects a device to be maintained when the new data is registered in the maintenance work reception database DB1 or when a predetermined time elapses (step S200).

  Next, the personnel selection device 100 selects a personnel who performs maintenance work on the device selected in step S200 (step S300). Then, the personnel selection device 100 transmits a maintenance work instruction to the maintenance work terminal 300 of the selected personnel.

  Similarly, the personnel selection device 100 confirms whether the maintenance work scheduling has been completed for all the devices installed in the disaster occurrence area (step S400). If there is an unconfirmed device, the process returns to step S200 to continue the process. On the other hand, when the determination is completed for all the devices, the personnel selection device 100 ends a series of processes.

  In the example of FIG. 10, the maintenance staff is selected after selecting the maintenance target equipment from the viewpoint of whether the maintenance work can be performed. However, after the maintenance staff is selected, the maintenance operation of the maintenance target equipment is started. It may be determined whether or not implementation is possible. In this case, if it is determined that the maintenance work cannot be performed as a result of the determination, a process of releasing the selected maintenance staff is required.

  Subsequently, the maintenance target device selection process in FIG. 10 will be described in detail with reference to FIG. FIG. 11 is a flowchart illustrating a maintenance target device selection operation of the personnel selection device according to the first embodiment of this invention. Referring to FIG. 11, the personnel selection device 100 extracts device information installed in a disaster occurrence area from the device installation database DB2 (step S201). The determination as to whether or not the device is installed in the disaster occurrence area can be made based on, for example, whether or not a word representing a specific area is included in the address information of the device installation database DB2.

  Next, the personnel selection device 100 selects one extracted device in descending order of device priority (step S202). Note that as the device priority order, those registered in the device installation database DB2 can be used.

  Next, the personnel selection device 100 refers to the power supply information in the infrastructure information database DB4 and determines whether or not the area where the selected device is installed (the area including the position of the device to be maintained) is out of power. Is checked (step S203). Here, if the area where the selected device is installed is out of power, the personnel selection device 100 checks whether or not power is required to perform maintenance work on the selected device (step S204). . This “whether or not power is required to perform the maintenance work” can be determined from the information on the power-requiring equipment at the time of operation confirmation in the equipment installation database DB2 and the contents of the treatment in the maintenance part identification database DB6. For example, in the case where the power is required for the operation confirmation power of the equipment installation database DB2, "required" is set, and when the action of the maintenance part specifying database DB6 is "CPU replacement", it is determined that power is required to perform the maintenance work. . In addition, for example, when the operation-requiring power-required device in the device installation database DB2 is “unnecessary”, it is determined that power is not necessary for performing the maintenance work.

  As a result of the determination in step S204, when it is determined that power is required to perform the maintenance work, the device is excluded from the target of the maintenance work (correspondence impossible processing in step S205).

  On the other hand, as a result of the determination in step S204, when it is determined that power is not required for performing the maintenance work, the maintenance work for the device can be performed, and the process proceeds to the next step S206. Also, as a result of the determination in step S203, when it is determined that no power failure has occurred, the maintenance operation is not affected, so the process proceeds to the next step S206.

  Next, the personnel selection device 100 refers to the network information in the infrastructure information database DB4 and checks whether the network is available in the area where the selected device is installed (Step S206). Here, if the network where the selected device is installed is unavailable, the personnel selection device 100 checks whether the network (NW) is required to perform the maintenance work of the selected device. (Step S207). This “whether or not a network is necessary for performing the maintenance work” can be determined from the information on the network-required equipment at the time of confirming the operation of the equipment installation database DB2 and the contents of the treatment in the maintenance part identification database DB6. For example, when the operation of the equipment installation database DB2 is "necessary" in the network required equipment at the time of operation confirmation and the maintenance part identification database DB6 is "Disk replacement", it is determined that the network is necessary to perform the maintenance work. . Further, for example, when the operation of the device installation database DB2 is confirmed as "unnecessary" in the network-required device, it is determined that the network is not necessary for performing the maintenance work.

  As a result of the determination in step S207, when it is determined that the network is necessary for performing the maintenance work, the device is excluded from the target of the maintenance work (correspondence impossible processing in step S208).

  On the other hand, as a result of the determination in step S207, when it is determined that a network is not necessary for performing the maintenance work, the maintenance work for the device can be performed, and the process proceeds to the next step S209. Also, as a result of the determination in step S206, when it is determined that a network failure has not occurred, the process proceeds to the next step S209 because there is no effect on the maintenance work.

  Next, the personnel selection device 100 refers to the maintenance part identification database DB6 and specifies a treatment for the selected device and the maintenance part thereof (step S209; failure cause analysis, determination of maintenance contents).

  Next, the personnel selection device 100 refers to the maintenance parts warehouse database DB5 and checks whether or not the maintenance parts identified in step S209 are in stock and their locations (step S210). As a result of the confirmation, if there is no stock of the maintenance parts specified in step S209 or if there is a stock but it cannot be taken out due to warehouse business hours, the personnel selection device 100 excludes the device from the target of the maintenance work (step S211 parts prohibition processing). Alternatively, when there is stock but it is not available within a predetermined time because it is in a distant warehouse, or when it is known that traffic to the warehouse is blocked by the infrastructure information database DB4, the personnel selection device 100 The device may be excluded from the maintenance work.

  On the other hand, as a result of the determination in step S210, when it is determined that the inventory of the maintenance parts is available, the personnel selection device 100 determines the device as a maintenance target (step S212).

  Next, the maintenance staff selection process in FIG. 10 will be described in detail with reference to FIG. FIG. 12 is a flowchart illustrating a maintenance staff selection operation of the staff selection apparatus according to the first embodiment of this invention. Referring to FIG. 12, the personnel selection device 100 refers to the maintenance technician information database DB3 and extracts dispatchable personnel (step S301). In extracting the dispatchable personnel, it is preferable to refer to the other work correspondence schedule information column in addition to the dispatchability of the maintenance technician information database DB3. Further, when extracting the dispatchable personnel, based on the location where the equipment determined in step S212 is installed, the maintenance technician's affiliation base, and the maintenance technician current location information, the equipment is determined for a predetermined time. The personnel who can move to the place where is installed may be narrowed down.

  Next, the personnel selection device 100 refers to the information of the “device having maintenance skills” of the personnel set in the maintenance technician information database DB3, and refers to the personnel capable of responding to the symptom occurring in the device to be maintained. Is selected (step S302). In selecting the personnel here, it may be confirmed whether the personnel have maintenance tools.

  Next, the personnel selection device 100 refers to the maintenance technician information database DB3 and determines whether the extracted personnel can use the automobile (step S303). Here, when it is determined that the personnel can be moved by car, the personnel selection device 100 next refers to the infrastructure information database DB4 to determine whether the personnel can arrive at the maintenance target device within a predetermined time. Confirm (step S304). Here, whether or not the personnel can reach the equipment to be maintained within a predetermined time is determined by a required time obtained by performing a route search based on the traffic information (road) in the infrastructure information database DB4 and a threshold (a predetermined time). Time).

  As a result of the determination, when it is determined that the personnel can reach the equipment to be maintained within a predetermined time, the personnel selection device 100 selects the personnel as a dispatched personnel (step S306).

  On the other hand, if it is determined in step S303 that the personnel cannot be moved by car, the personnel selection device 100 determines whether the personnel can reach the maintenance target device within a predetermined time using public transportation such as a train. It is determined whether or not it is (step S305). Here, whether or not the personnel can reach the equipment to be maintained within a predetermined time is determined by the required time obtained by performing a route search based on the traffic information (train) in the infrastructure information database DB4 and the threshold ( (Predetermined time) can be determined.

  As a result of the determination, when it is determined that the personnel can reach the equipment to be maintained within a predetermined time by using public transportation, the personnel selection device 100 selects the personnel as dispatched personnel (step S306). Then, a maintenance work instruction is transmitted to the maintenance work terminal 300 of the worker (step S307). This maintenance work instruction may include the contents of the maintenance work request registered in the maintenance work reception database DB1, the details of the treatment for the device obtained by referring to the maintenance parts identification database DB6, and the information of the maintenance parts. it can.

  On the other hand, in each of the above steps S304 and S305, when it is determined that the worker cannot arrive at the equipment to be maintained within a predetermined time, the staff selection device 100 checks whether or not other candidate staff remains. (Step S308). As a result of the confirmation, if there are other remaining personnel candidates, the personnel selection device 100 returns to step S302 and confirms whether another personnel is appropriate for dispatch.

  On the other hand, if there are no remaining personnel candidates in step S308, the personnel selection device 100 determines that no personnel will be dispatched for the device (step S309).

  By performing the above processing, the personnel selection device 100 determines whether or not to dispatch maintenance personnel for the equipment installed in the disaster occurrence area. As described above, in the determination of the necessity of dispatch, it is determined whether power or a network is necessary for the maintenance work of each device and whether the power or the network can be actually used at the site (step S203 in FIG. 11). , S204, S206, and S207). For this reason, according to the present embodiment, it is possible to select a device that can complete the maintenance work and to effectively dispatch maintenance personnel.

  In addition, according to the present embodiment, it is possible to confirm that it is necessary to obtain parts necessary for maintenance (refer to step S210 in FIG. 11), thereby making it possible to prevent a situation where necessary repairs cannot be performed due to a shortage of parts. ing. Further, according to the present embodiment, since it is also confirmed whether or not the personnel can actually reach the site (see steps S304 and 305 in FIG. 12), the maintenance staff is stranded on the way due to a suspension of traffic or suspension of the train. It is also possible to prevent the situation.

  Although the embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments, and further modifications, replacements, and adjustments may be made without departing from the basic technical idea of the present invention. Can be added. For example, the network configuration, the configuration of each element, the configuration of the DB, and the like illustrated in each drawing are examples for helping the understanding of the present invention, and are not limited to the configurations illustrated in these drawings. In the following description, “A and / or B” is used to mean at least one of A and B. Ports and interfaces are provided at input / output connection points of each block in the figure, but are not shown.

  For example, in the embodiment described above, the maintenance work reception database DB1 to the maintenance parts identification database DB6 are described as being constructed in the storage unit 110 of the personnel selection device 100, but the arrangement of the database is limited to this. Not something. For example, a configuration in which all or a part of each of the above DB1 to DB6 is arranged on the network side (cloud side) can be adopted.

  For example, in the above-described embodiment, the description has been given assuming that the personnel selection device 100 executes an example of a process when a disaster occurs. However, in other maintenance, the maintenance personnel can be assigned to the personnel selection device 100 of the present invention. A selection may be made. In that case, the “disaster etc. occurrence area” in step S201 in FIG. 11 may be changed to “arbitrary area”.

  Further, the procedure described in the above embodiment can be realized by a program that causes a computer (9000 in FIG. 13) that functions as the personnel selection device 100 to realize the function as the personnel selection device 100. Such a computer is exemplified by a configuration including a CPU (Central Processing Unit) 9010, a communication interface 9020, a memory 9030, and an auxiliary storage device 9040 in FIG. That is, the CPU 9010 in FIG. 13 executes the maintenance target device selection program and the personnel selection program, and updates the calculation parameters stored in the auxiliary storage device 9040 and the like.

  That is, each unit (processing means, function) of the personnel selection device 100 shown in the above-described embodiment is a computer program that causes a processor mounted on the personnel selection device 100 to execute each of the above-described processes using its hardware. Can be realized by:

Finally, preferred embodiments of the present invention are summarized.
[First form]
(Refer to the personnel selection device from the first viewpoint above)
[Second embodiment]
The above-described first database (equivalent to the equipment installation database DB2) holds, for each equipment to be maintained, whether or not to use power for operation confirmation.
When a power failure occurs in an area including the position of the maintenance target device, the first selection unit may select a device that does not use power for the operation check.
[Third embodiment]
The first database holds, for each device to be maintained, whether to use a network for operation confirmation.
When the network is not available in the area including the position of the device to be maintained, the first selection unit may select a device that does not use the network for the operation check.
[Fourth embodiment]
further,
A component specifying unit that specifies a component to be used for maintenance work, based on the content of the failure that has occurred in the selected device;
A third database (equivalent to the maintenance parts warehouse database DB5) for managing availability of parts used for the maintenance work,
The second selection unit may adopt a configuration in which, when parts used for the maintenance work are available, a person who performs maintenance work on the failed device is selected.
[Fifth embodiment]
The second selection unit is based on the position of the equipment to be maintained, the location of the candidate personnel, and the state information of the means of transportation in the area including the position of the equipment to be maintained obtained from a predetermined information source. In addition, it is possible to adopt a configuration in which a person who performs maintenance work on the failed device is selected based on whether or not the worker can reach the position of the device to be maintained within a predetermined time.
[Sixth form]
The first selection unit and the second selection unit may be configured to start operating when a disaster occurs in an area including the position of the maintenance target device.
[Seventh embodiment]
(Refer to the method for selecting personnel from the second viewpoint above)
[Eighth embodiment]
(Refer to the program from the third viewpoint above)
Note that the seventh and eighth embodiments can be developed into the second to sixth embodiments, similarly to the first embodiment.

  The disclosures of the above patent documents are incorporated herein by reference. Modifications and adjustments of the embodiments or examples are possible within the framework of the entire disclosure (including the claims) of the present invention and based on the basic technical concept thereof. In addition, various combinations of various disclosed elements (including each element of each claim, each element of each embodiment or example, each element of each drawing, and the like) or selection (parts) within the scope of the disclosure of the present invention. Including deletion). That is, the present invention naturally includes various variations and modifications that can be made by those skilled in the art according to the entire disclosure including the claims and the technical idea. In particular, with respect to the numerical ranges described herein, any numerical values or small ranges included in the ranges should be construed as being specifically described even if not otherwise specified.

10, 100 personnel selection device 11 first database 12 second database 13 first selection unit 14 second selection unit 110 storage unit 115 personnel selection function program 120 communication unit 130 control unit 150 output unit 160 input unit 200 network 300 maintenance work terminal 310 communication unit 320 control unit 330 input unit 340 output unit 9000 computer 9010 CPU
9020 Communication interface 9030 Memory 9040 Auxiliary storage device DB1 Maintenance work reception database DB2 Equipment installation database DB3 Maintenance technician information database DB4 Infrastructure information database DB5 Maintenance parts warehouse database DB6 Maintenance parts identification database

Claims (8)

A first database that holds information on the device to be maintained including the position of the device to be maintained;
A second database holding information on the candidate personnel including the location of the candidate personnel performing maintenance work on the equipment to be maintained,
A first selection unit that selects a device on which maintenance work is to be performed, from the first database, based on the presence or absence of a power outage or the availability of a network in an area including the position of the device to be maintained;
A second selection unit that selects, from the second database, personnel to perform maintenance work on the failed device, according to the content of the failure that has occurred in the selected device and the position of the device;
Personnel selection device equipped with. The first database holds, for each device to be maintained, whether to use power for operation confirmation,
2. The personnel selection device according to claim 1, wherein when a power outage occurs in an area including a position of the maintenance target device, the first selection unit selects a device that does not use power for the operation check. The first database holds, for each device to be maintained, whether to use a network for operation confirmation.
3. The personnel selection device according to claim 1, wherein, when a network is not available in an area including a position of the maintenance target device, the first selection unit selects a device that does not use the network for the operation check. 4. further,
A component specifying unit that specifies a component to be used for maintenance work, based on the content of the failure that has occurred in the selected device;
A third database for managing availability of parts used for the maintenance work;
4. The personnel selection device according to claim 1, wherein the second selection unit selects a personnel who performs maintenance work on the failed device when parts used for the maintenance work are available. 5.   The second selection unit is configured based on the position of the equipment to be maintained, the location of the candidate staff, and the state information of transportation means in an area including the position of the equipment to be maintained obtained from a predetermined information source. The personnel according to any one of claims 1 to 4, wherein a personnel to perform maintenance work on the failed equipment is selected based on whether or not the personnel can reach the position of the equipment to be maintained within a predetermined time. Selection device.   The personnel selection device according to any one of claims 1 to 5, wherein the first selection unit and the second selection unit start operating when a disaster occurs in an area including a position of the equipment to be maintained. A first database that holds information about the equipment to be maintained including the position of the equipment to be maintained, and a second database that holds information about the candidate staff that includes the location of the candidate to perform maintenance work on the equipment to be maintained. Database and computers connected to
Based on the presence or absence of a power outage or network availability information in an area including the location of the device to be maintained, based on the first database, selecting a device to perform a maintenance operation from the first database;
A step of selecting, from the second database, personnel to perform maintenance work on the failed device, according to the content of the failure that has occurred in the selected device and the position of the device;
Personnel selection method, including: A first database that holds information about the equipment to be maintained including the position of the equipment to be maintained, and a second database that holds information about the candidate staff that includes the location of the candidate to perform maintenance work on the equipment to be maintained. Database and a computer connected to
A process of selecting a device to be subjected to maintenance work from the first database, based on the presence / absence of a power failure or the availability of a network in an area including the position of the device to be maintained;
A process of selecting, from the second database, personnel to perform maintenance work on the failed device, according to the content of the failure that has occurred in the selected device and the position of the device;
A program that executes

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