JP2020030471A - Device, method, and program for processing information - Google Patents

Abstract

To provide a novel mechanism for coping with reservation cancellation.SOLUTION: An information processing device of the present invention includes an acquisition unit, estimation unit, and determination unit. The acquisition unit acquires reservation information regarding reservations for a facility. The estimation unit estimates a risk of having cancellation of the reservations on the basis of the reservation information acquired by the acquisition unit. The determination unit determines the amount of premium to be paid by an operator providing the facility to a compensation service that compensates for cancellation, in accordance with the risk estimated by the estimation unit.SELECTED DRAWING: Figure 3

Description

  The present invention relates to an information processing device, an information processing method, and an information processing program.

  2. Description of the Related Art Conventionally, a user who intends to use a facility such as an inn, a hotel, a restaurant, and the like can generally make a reservation for the facility through the Internet, a telephone, or the like. The facility operator may request the user who made the reservation a down payment or cancellation fee as a rule, but the user often cancels without paying the advance payment or cancellation fee, causing damage to the facility operator side. May occur.

  Therefore, in Patent Literature 1, when a facility is reserved by the user in the facility use reservation system, an advance payment is collected from the user by a card, and when the reservation is canceled, the advance payment is provided to the facility operator as a cancellation fee. Payment techniques have been proposed. In such a facility use reservation system, since the advance payment is collected from the user, it is possible to prevent the occurrence of damage when the reservation is canceled.

JP 2003-196406 A

  However, if a uniform advance payment or cancellation fee is requested, even a user who does not cancel may hesitate to make a reservation using the facility use reservation system and refrain from making a reservation.

  The present application has been made in view of the above, and an object of the present invention is to provide an information processing apparatus, an information processing method, and an information processing program that can construct a new mechanism for canceling a reservation.

  An information processing device according to the present application includes an acquisition unit, an estimation unit, and a determination unit. The acquisition unit acquires reservation information that is information relating to facility reservation. The estimating unit estimates a risk that the reservation will be canceled based on the reservation information acquired by the acquiring unit. The deciding unit decides, based on the risk estimated by the estimating unit, a stake paid by a company that provides the facility to a compensation service for compensating for the cancellation.

  According to an aspect of the embodiment, a new mechanism for canceling a reservation can be constructed.

FIG. 1 is an explanatory diagram of information processing according to the embodiment. FIG. 2 is a diagram illustrating an example of a configuration of the information processing system according to the embodiment. FIG. 3 is a diagram illustrating an example of a configuration of the information processing apparatus according to the embodiment. FIG. 4 is a diagram illustrating an example of a user information table according to the embodiment. FIG. 5 is a diagram illustrating an example of a reservation information table according to the embodiment. FIG. 6 is a diagram illustrating an example of the compensation-related information table according to the embodiment. FIG. 7A is a diagram (part 1) illustrating an example of a compensation amount receiving screen. FIG. 7B is a diagram (part 2) illustrating an example of a compensation amount receiving screen. FIG. 8 is a diagram illustrating an example of a process performed by the determining unit. FIG. 9 is an example of a compensation service application screen. FIG. 10 is a flowchart illustrating a processing procedure executed by the information processing apparatus according to the embodiment. FIG. 11 is a diagram illustrating an example of a hardware configuration of a computer that executes a program according to the embodiment.

  Hereinafter, an information processing apparatus, an information processing method, and a mode for executing an information processing program according to the present application (hereinafter, referred to as “embodiments”) will be described in detail with reference to the drawings. The information processing apparatus, the information processing method, and the information processing program according to the present application are not limited by the embodiment.

[1. Information processing)
The information processing according to the embodiment will be described with reference to FIG. FIG. 1 is an explanatory diagram of information processing according to the embodiment.

  As shown in FIG. 1, when a user makes a reservation request for requesting reservation of facility use to the reservation server (step S1), the reservation server receives the reservation request from the user and makes a reservation based on the reservation request. The reservation for the request is registered (step S2). Further, the reservation server transmits reservation information, which is information relating to reservation of facility use, to the information processing device (step S3).

  Upon acquiring the reservation information from the reservation server, the information processing apparatus performs a risk estimation process of estimating a risk of occurrence of a reservation cancellation (hereinafter, referred to as a cancellation risk) based on the acquired reservation information (step S4). ). Such a risk estimation process is performed for each reservation.

  The information processing device stores a risk evaluation model. The information processing apparatus can calculate a cancel risk score (hereinafter, referred to as a cancel score Sc) by using the risk evaluation model. The cancellation score Sc is an estimated value of the cancellation risk, and is, for example, a cancellation probability at which cancellation occurs.

  The risk evaluation model is generated, for example, by using past reservation information as an explanatory variable and determining whether or not past cancellation has been performed as teacher data (objective variable). The reservation information includes, for example, information on the area of the reserved facility, the period of use of the reserved facility, the price used, the number and size of the rooms to be used. An evaluation model can be generated.

  Furthermore, in addition to the feature information obtained from the reservation information, the risk evaluation model can be generated using the feature information obtained from the information of the user who made the reservation as an explanatory variable. The reservation information includes the identification information of the user, and the information processing device acquires information on the attribute and the action history of the user based on the identification information of the user, and describes the acquired attribute and the action history of the user. It can be a variable. Note that the user information included in the reservation information may include information on user attributes and action history.

  Further, in the risk estimation process, a cancellation score Sc is estimated for each divided period obtained by dividing the period up to the use date and time when the user actually uses the facility. For example, when the period of the division period is one day, a cancellation score Sc for each day is obtained as a calculation result.

  Subsequently, when the cancellation of the reservation occurs, the information processing apparatus accepts the designation of the amount of compensation to be paid to the facility side from a facility providing facility (hereinafter, referred to as a facility provider) (step S5). The information processing apparatus can receive designation of the compensation amount from the facility operator by displaying an input screen for inputting the compensation amount when ordering the reservation for the facility on the terminal device of the facility.

  The information processing device determines a bet to be paid by the facility business to the compensation service based on the cancellation risk estimated in step S4 and the compensation amount specified by the facility business in step S5 (step S6).

  The information processing device has, for example, an arithmetic expression or a table indicating the relationship between the cancellation risk, the compensation amount, and the stake, and determines the stake in the compensation service using the arithmetic expression or the table.

  The information processing device transmits compensation information including information on the amount of compensation and the premium in the compensation service to the facility business via the reservation server (step S7). The facility operator checks the reimbursement amount and the premium, and determines whether or not to subscribe to the compensation service. When deciding to subscribe to the compensation service, the facility business applies to the information processing device via the reservation server to subscribe to the compensation service (step S8).

  When the information processing apparatus receives the application for subscription to the compensation service, the information processing apparatus performs a process of joining the facility operator to the compensation service in response to the reservation request in step S1 (step S9). In this way, if the reservation is canceled by the user after paying the stake, the facility company can receive compensation for the damage caused by the cancellation.

  As described above, the information processing apparatus according to the embodiment can acquire the reservation information that is the information on the reservation, and can estimate the cancellation risk for each reservation based on the reservation information. Therefore, it is possible to provide a compensation service or the like for canceling the reservation, and it is possible to provide a new service to the facility operator according to the risk of occurrence of the cancellation of the reservation.

  In addition, the information processing apparatus according to the embodiment estimates the cancellation risk for each divided period obtained by dividing the period up to the use date and time when the user has reserved the facility. Therefore, it is possible to more accurately estimate the cancellation risk as compared with the case where the cancellation risk up to the use date is collectively estimated. As a result, it is possible to determine an appropriate amount of the stake.

  In the cancellation risk estimating process in step S4, the cancellation risk up to the use date and time can be estimated without being divided for each division period. In this case, it is also possible to determine the bet based on the cancellation risk in the bet determination processing in step S6.

[2. Information processing system]
FIG. 2 is a diagram illustrating an example of a configuration of the information processing system according to the embodiment. 2, the information processing system 100 according to the embodiment includes an information processing apparatus 1, a plurality of terminal devices 2 ₁ to 2 n _(n is an integer of 2 or more), and the reservation server 3, a plurality of facilities apparatus ₄ 1 _~4 m (m is an integer of 2 or more) provided with, a insurers server 5. The insurance company server 5 is an insurance company device.

These information processing apparatus 1, a plurality of terminal devices ₂ 1 to 2 _n, the reservation server 3, a plurality of facility devices ₄ 1 to 4 _m and insurers server 5, is, can communicate with each other by wired or wireless via a network 6 Connected. The network 6 is, for example, a LAN (Local Area Network) or a WAN (Wide Area Network) such as the Internet. Terminal ₂ 1 to 2 _n is operated by the user _U 1 ~U _n.

In the following, the case shown without distinction each terminal device 2 ₁ to 2 _n, referred to as a terminal device 2. Furthermore, the case shown without distinction each facility device 4 ₁ to 4 _m, and wherein the facility device 4, the case shown without distinction each user U ₁ ~U _n, referred to as a user U.

  The terminal device 2 is a terminal device of the user U, and is a smart device (communication terminal) such as a smartphone, a tablet terminal, a PDA (Personal Digital Assistant), and a personal computer. The terminal device 2 can execute various applications such as a browser and a facility reservation application. The terminal device 2 can access the reservation server 3 via the network 6 from an application such as a browser or a facility reservation application, and can reserve a facility provided by each facility operator.

  The facility device 4 is a device of a facility company, and is provided for each facility company in the example shown in FIG. The facility operator is, for example, an operator who operates facilities such as an inn, a hotel, a pension, a restaurant, a massage shop, a dental clinic, and a beauty salon.

[3. Reservation server)
As shown in FIG. 2, the reservation server 3 includes a communication unit 50, a storage unit 51, and a control unit 52. The communication unit 50 is a communication interface for transmitting and receiving information to and from the network 6. The control unit 52 can transmit and receive various types of information to and from the information processing device 1, the terminal device 2, and the facility device 4 via the communication unit 50 and the network 6.

  The storage unit 51 stores various information required for the facility reservation service. The storage unit 51 is, for example, a semiconductor memory device such as a flash memory, or a storage device such as a hard disk drive (HDD) or an optical disk.

  The control unit 52 acquires the facility information from the facility device 4 and stores the acquired facility information in the storage unit 51. The facility information of the facility apparatus 4 includes information on facilities that can be reserved. For example, when the facility is an accommodation facility, the information of the facility that can be reserved includes information such as the number of rooms that can be reserved, the size of each room, the number of people who can use each room, and the use price of each room.

  When there is access from the terminal device 2, the control unit 52 provides the terminal device 2 with information on a facility information screen for making a facility reservation. The terminal device 2 displays information on the facility information screen on a display unit (not shown). The facility information screen includes, for example, information on facilities that can be reserved as described above. The user U can transmit a facility reservation application to the reservation server 3 by inputting to an input unit (not shown) while looking at the facility information screen displayed on the display unit.

  When there is a reservation application, the control unit 52 transmits the information of the reservation application to the facility device 4 of the facility that is the target of the reservation application. The facility device 4 determines whether or not the reservation is possible based on the information of the reservation application transmitted from the reservation server 3, and when it is determined that the reservation is possible, the information indicating that the reservation is possible is stored in the reservation server 3. Send to When acquiring the information indicating that the reservation is possible from the facility device 4, the control unit 52 transmits information for inquiring whether to confirm the reservation to the terminal device 2. Thereby, the reservation confirmation button is displayed on the display unit of the terminal device 2.

  When the user U of the terminal device 2 operates the reservation confirmation button, a reservation request is transmitted from the terminal device 2 to the reservation server 3. When receiving the reservation request, the control unit 52 transmits information indicating that the reservation request has been made to the facility device 4. When the facility device 4 acquires information indicating that a reservation request has been made from the reservation server 3, the facility device 4 determines the reservation.

  Further, when receiving the reservation request, the control unit 52 transmits the reservation information to the information processing device 1. The reservation information transmitted to the information processing apparatus 1 includes, for example, the user ID (identifier) of the user U who made the reservation, the reservation ID, the date and time of reception of the reservation, and the information of the reservation contents. The information of the reservation content includes, for example, information such as a use period, a facility name, a facility area, the number of users, a use price, the number of rooms used, and the size of a room to be used.

  When acquiring the compensation information from the information processing device 1, the control unit 52 transmits the acquired compensation information to the facility device 4. The control unit 52 transmits compensation application information to the information processing device 1 when an application for compensation is made from the facility device 4.

  In addition, when the reservation is canceled from the terminal device 2, the control unit 52 transmits a cancellation request to the facility device 4, and thereafter, obtains canceled information indicating that the booking has been canceled. 1 and sends the cancellation information.

[4. Information processing device)
FIG. 3 is a diagram illustrating an example of a configuration of the information processing apparatus according to the embodiment. As shown in FIG. 3, the information processing device 1 includes a communication unit 10, a storage unit 11, and a control unit 12 (controller). Hereinafter, the communication unit 10, the storage unit 11, and the control unit 12 will be specifically described.

[4.1. Communication section)
The communication unit 10 is a communication interface for transmitting and receiving information to and from the network 6. The control unit 12 can transmit and receive various types of information to and from the terminal device 2, the reservation server 3, and the insurance company server 5 via the communication unit 10 and the network 6.

[4.2. (Storage unit)
The storage unit 11 has a user information DB 20, a reservation information DB 21, and a compensation information DB 22. The storage unit 11 is, for example, a semiconductor memory device such as a flash memory, or a storage device such as an HDD or an optical disk.

[4.2.1. User information DB]
The user information DB 20 has a user information table including a plurality of pieces of user information that are information on the user U. The user U is a user of a service provided by a business operator that operates and manages the information processing device 1. The service provided by such a business is an online service that provides a service online to the user U. For example, a facility reservation service provided on a facility reservation site of the reservation server 3 and an electronic service provided on an electronic commerce site. Includes commerce services, auction services provided by auction sites, video distribution services provided by video distribution sites, news distribution services provided by news sites, and the like.

  FIG. 4 is a diagram illustrating an example of a user information table according to the embodiment. The user information table 41 illustrated in FIG. 4 is information in which information such as “user ID”, “demographic attribute”, “psychographic attribute”, and “action history” are associated with each other.

“User ID” is identification information of the user U. In the example shown in FIG. 4, “U1”, “U2”, and “U3” are set as user IDs of the users U ₁ , U ₂ , and U ₃ . The user ID is an account of the user U for the online service described above. The user ID may be any information that identifies the user U, and the identification information of the terminal device 2 used by the user U may be the user ID. For example, the user ID may be identification information specified by an HTTP (Hypertext Transfer Protocol) cookie.

  "Demographic attribute" is demographic attribute information of the user U. The “demographic attribute” is, for example, information such as “sex” and “age” of the user U. “Gender” is set to “1” when the user U is a female, and “2” when the user U is a male. In “age”, the age of the user U is set. Note that the “demographic attribute” is not limited to the example of the attribute shown in FIG. 4 and may include various attributes such as the occupation, family structure, annual income, address, hometown, and educational background of the user U.

  The “psychographic attribute” is information on the psychological attribute of the user U, and is, for example, information on the user U's values, lifestyle, personality, preferences, and the like. In the example illustrated in FIG. 4, “1” is set for each attribute element when the preference of the user U is relatively high, and “0” is set otherwise. Further, the “psychographic attribute” is not limited to the example of the attribute shown in FIG. 4 and may include various attributes such as economy, politics, baseball, soccer, other sports, sweets, personal computers, white goods, furniture, and the like. Good. Note that the attribute information is not limited to two levels of 0 and 1, and may be a value of three or more levels.

  “Action history” is information on the action history of the user U at the various sites described above. The “action history” is, for example, a history of facility reservation on a facility reservation site, a purchase history of a product or service on an e-commerce site or an auction site, a viewing history of a video on a video distribution site, a news viewed on a news site. History. The “action history” includes information such as an action (for example, a click) for an advertisement provided on each site.

[4.2.2. Reservation information DB]
The reservation information DB 21 has a reservation information table including a plurality of reservation information, which is information relating to the reservation of the facility by the facility operator. FIG. 5 is a diagram illustrating an example of a reservation information table according to the embodiment. The reservation information table 42 shown in FIG. 5 is information in which information such as “reservation ID”, “user ID”, “reception date and time”, “reservation content”, and “cancellation information” are associated with each other.

  “Reservation ID” is unique identification information assigned to each reservation. “User ID” is unique identification information assigned to each user U. “Reception date and time” is information indicating the date and time when the reservation server 3 has accepted the reservation from the user U.

  “Reservation content” is information indicating the content of the reservation received from the user U by the reservation server 3. The “reservation contents” include information such as a use period, a facility name, the number of people, a facility area, a use price, the number of rooms used, and the size of a room used.

  The use period is a period during which the user U uses the facility. The facility name is the name of the facility reserved by the user U. The number of users is the number of people who use the facility. The facility area is an area where the facility reserved by the user U is located.

  The use price is the amount paid by the user U to the facility operator when the facility is used according to the reservation content. For example, when the reserved facility is an accommodation facility, and when the content of the reservation includes food and drink, massage, and the like, the usage price includes charges for meals and massage in addition to the accommodation fee. When the reserved facility is a restaurant, the use price is a price required for eating and drinking in the facility.

  The number of used rooms is the number of rooms reserved by the user U. The size of the room to be used is the size of the room reserved by the user U. If the reserved facility is a restaurant, information on the type of use place (table seat, counter seat, parlor, etc.), the size of the use place, etc. are included instead of the number of rooms used.

  The “cancellation information” is information related to the cancellation of the reservation, and includes information indicating whether the reservation has been canceled and information on the cancellation date and time when the cancellation of the reservation has been accepted.

[4.2.3. Compensation information DB]
The compensation information DB 22 has a compensation related information table including a plurality of compensation related information that is information on compensation service for reservation. FIG. 6 is a diagram illustrating an example of the compensation-related information table according to the embodiment. The compensation-related information table 43 shown in FIG. 6 is information in which information such as “reservation ID”, “whether or not to subscribe to a compensation service”, “cancel score”, “stake”, and “replenishment amount” are associated with each other. .

  “Reservation ID” is unique identification information assigned to each reservation. “Cancel score” is information on the cancel score Sc calculated by the control unit 12. In the example illustrated in FIG. 6, the cancellation score Sc is represented as “Sc1”, “Sc2”, “Sc3”, or the like for convenience, but the cancellation score Sc is a score quantified for each division period.

  The “whether or not to subscribe to the compensation service” is information indicating whether or not the facility operator has subscribed to the compensation service for the reservation. In the example shown in FIG. 6, the facility operator subscribes to the compensation service for the reservation of the reservation ID “C1” and the reservation of the reservation ID “C3”, and the facility business for the reservation of the reservation ID “C2”. Does not subscribe to the compensation service. “License” is information on the compensation for the compensation service. The “replenishment amount” is information on the compensation amount of the compensation service.

  In addition, as shown in “Supplementary Amount” in FIG. 6, the compensation amount is provided with respective periods such as “Period 1” and “Period 2”. The facility operator can specify the range of “period 1” and “period 2” and the amount of compensation for each period. The bet is updated according to the range of the period 1 or the period 2 or the compensation amount for each period.

[4.3. Control unit)
The control unit 12 includes, for example, a microcomputer having a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), an input / output port, and various circuits.

  As illustrated in FIG. 3, the control unit 12 includes an acquisition unit 30, a generation unit 31, an estimation unit 32, a reception unit 33, a determination unit 34, a management unit 35, and a compensation processing unit 36. The functions of the acquisition unit 30, the generation unit 31, the estimation unit 32, the reception unit 33, the determination unit 34, the management unit 35, and the compensation processing unit 36 are as follows. This is realized by reading and executing the program stored in the unit 11.

  The acquisition unit 30, the generation unit 31, the estimation unit 32, the reception unit 33, the determination unit 34, the management unit 35, and the compensation processing unit 36 each partially or entirely include an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable). Gate Array) or other hardware.

  The control unit 12 can operate in a set compensation mode among the first compensation mode and the second compensation mode. In the first compensation mode, the controller 12 performs a process of performing compensation by the operator of the information processing apparatus 1, and in the second compensation mode, performs a process of mediating compensation by an insurance service provided by an insurance company. The insurance service is an example of a compensation service. The compensation mode may be set by the administrator of the information processing apparatus 1, or may be set by the facility operator in the information processing apparatus 1 via the reservation server 3 for each facility operator.

[4.3.1. Acquisition unit)
The acquisition unit 30 acquires reservation information, compensation application information, insurance application information, cancellation information, and the like from the reservation server 3. Further, the acquiring unit 30 acquires insurance information and insurance payment information from the insurance company server 5.

  Upon acquiring the reservation information from the reservation server 3, the acquisition unit 30 adds the acquired reservation information to the reservation information table 42. The reservation information includes a reservation ID, a user ID, a reception date and time, and information on the contents of the reservation, and these information are added to the reservation information table 42.

  When acquiring the cancellation information from the reservation server 3, the acquiring unit 30 adds the acquired cancellation information to the reservation information table 42. The cancellation information includes a reservation ID and information on a cancellation date and time. Based on these information, information indicating that the reservation has been canceled and information on the cancellation date and time are added to the reservation information table 42.

  Further, the acquisition unit 30 can acquire the user information of the user U from a server (not shown). When acquiring the user information, the acquiring unit 30 adds the acquired user information to the user information table 41. Note that the acquisition unit 30 can also acquire user information from the terminal device 2, and in this case, the acquired user information can be added to the user information table 41.

[4.3.2. Generator)
The generation unit 31 performs machine learning using the user information and the reservation information stored in the storage unit 11, and generates a risk evaluation model that is a learning model for evaluating the risk of canceling the reservation. The generation unit 31 stores information on the generated risk evaluation model in the storage unit 11.

  For example, the generation unit 31 may determine, as a learning model, a regression model in which the presence or absence of cancellation of a reservation is used as an objective variable (correct data), and each feature information extracted from the reservation information and user information is used as an explanatory variable (feature). it can. The characteristic information extracted from the reservation information includes, for example, a facility use period, a facility name, a facility area, the number of users, a use price, the number of rooms used, and the size of a room to be used.

  The characteristic information extracted from the user information includes, for example, each attribute of the user U who is a reservation person, the action history of the user U who is a reservation person, and the like. The attribute of the user U is the demographic attribute or the psychographic attribute described above. The action history of the user U is an access history to the site, a purchase history of services and products on the site, and the like.

  The generation unit 31 can also use the reservation history of the user U and the reservation status of other facilities of the user U as explanatory variables based on the reservation information stored in the storage unit 11. For example, the information includes a cancellation rate of past facility reservations by the user U, information on whether or not the user U makes multiple reservations for a plurality of facilities in the same period.

For example, the generation unit 31 obtains, as a risk evaluation model, a regression model in which the presence / absence of cancellation of a reservation is used as an objective variable (correct answer data), and each feature information extracted from the reservation information and user information is used as an explanatory variable (feature). For example, the generation unit 31 obtains a regression model represented by the following equation (1) as a risk evaluation model.
y = ω ₁ · x ₁ + ω ₂ · x ₂ + ... + ω _n · x _n (1)

  In the above equation (1), “x” is an explanatory variable corresponding to each feature information extracted from the reservation information and the user information. “Y” indicates whether or not the reservation has been canceled. If there is a cancellation for the reservation, “y” = “1”. If there is no cancellation for the reservation, “y” = “− 1” or It becomes "0".

In the above equation (1), “ω” is a coefficient of “x” and indicates a predetermined weight value. Specifically, “ω ₁ ” is a weight value of “x ₁ ”, “ω ₂ ” is a weight value of “x ₂ ”, and “ω _n ” is a weight value of “x _n ”. It is. As described above, the above equation (1) is a variable including the explanatory variable “x” corresponding to the feature information extracted from the reservation information and the user information and the predetermined weight value “ω” (for example, “ω _1. x ₁ )).

  Note that the information handled by the generation unit 31 as the explanatory variable is not limited to the example described above. For example, the generation unit 31 can also handle information such as the predicted weather of the facility use day and the day of the week of the facility use as explanatory variables. For example, if the weather forecast on the facility use day is bad (for example, a storm, a typhoon, a cold wave, etc.), the possibility of cancellation increases, so the weather forecast on the facility use day is used as an explanatory variable, The accuracy of cancel risk estimation can be improved.

  In addition, the generation unit 31 can also use the cancellation date and time at which the cancellation occurred in the past reservation as the explanatory variable. That is, it is possible to divide the period up to the use date and time of the facility and obtain the cancellation risk for each of the divided periods. That is, it is possible to obtain a time-series distribution of the probability of occurrence of cancellation.

  The generation unit 31 can also treat the cancellation rate of the facility, the cancellation rate of the area (city, town, village, ward, etc.) to which the facility belongs, and the cancellation rate of the entire facility industry (hotel business, restaurant business, etc.) as explanatory variables. It is. For example, when the cancellation rate in a region increases due to rumors or disasters, or when the cancellation rate increases in the entire industry, it is possible to immediately reflect the cancellation risk in the cancellation risk. Therefore, the estimation accuracy of the cancellation risk can be improved.

  In addition, the generation unit 31 can also describe, for example, the reservation status of the same industry in a region as an explanatory variable. That is, when the demand for the facilities in the area is high, there is a high possibility that the canceled reservation frame will be filled with a new reservation after the cancellation occurs, and even if the cancellation occurs, the damage caused by the cancellation can be suppressed. That is, it is also possible to calculate the cancellation risk in consideration of the recovery rate after the cancellation actually occurs.

  The generation unit 31 can also handle seasonal factors and user demographics as explanatory variables. For example, as the seasonal factors, data relating to the cancellation history for each of the four seasons, long-term vacations such as summer vacation and winter vacation, and data relating to the cancellation history at other times are used as explanatory variables. This makes it possible to reflect the cancellation risk based on the seasonal factor, and to improve the estimation accuracy of the cancellation risk.

  In addition, the generation unit 31 may use the reservation status of the surrounding facilities (for example, the reservation rate), the presence or absence of each event (music event, sports event, comic market, etc.) at the use date and time as the explanatory variables, respectively. it can.

  Note that the generation unit 31 can also generate a risk evaluation model common to all facilities, and for each of n or more facilities (n is a natural number) or the type of facility (for example, accommodation facilities such as hotels, inns, and pensions). It is also possible to generate a risk evaluation model for each type (type of restaurant such as Chinese, Japanese, Italian, etc.). Further, the generation unit 31 can also generate a risk evaluation model for each season. The generation unit 31 can also generate a risk evaluation model without using user information.

  The generation unit 31 can also generate a risk evaluation model by using an SVM (Support Vector Machine) or another machine learning method. The generation unit 31 can also generate a risk evaluation model using a technique of deep learning (deep learning). For example, the generation unit 31 can generate a risk evaluation model by appropriately using various deep learning techniques such as DNN (Deep Neural Network), RNN (Recurrent Neural Network), and CNN (Convolutional Neural Network).

[4.3.3. Estimation section)
The estimating unit 32 estimates the cancellation risk for each of the divided deadlines obtained by dividing the deadline until the use date and time when the user U uses the facility, based on the reservation information acquired by the acquiring unit 30. For example, the estimating unit 32 extracts from the storage unit 11 user information including the attribute information and the action history of the user U associated with the user ID included in the reservation information acquired by the acquiring unit 30.

Then, the estimating unit 32 uses the risk evaluation model of the above equation (1) with the extracted user information and a plurality of feature information extracted from the reservation information acquired by the acquiring unit 30 as explanatory variables, and uses the risk evaluation model of the above equation (1). Can be calculated. Specifically, the estimating unit 32 can calculate the cancel score Sc by the calculation of the following equation (2). The estimating unit 32 adds the calculated result to the compensation-related information table 43.
Sc = ω ₁ · x ₁ + ω ₂ · x ₂ + ... + ω _n · x _n (2)

[4.3.4. Reception section)
The accepting unit 33 accepts designation of a compensation amount to be paid to the facility operator from the facility operator when the reservation is canceled. When the reservation is established in the reservation server 3, the reception unit 33 acquires the reservation information from the reservation server 3.

  Then, the reception unit 33 causes the facility device 4 to display a reception screen for receiving the designation of the compensation amount together with the reservation information. When receiving the designation of the compensation amount from the facility operator, the reception unit 33 notifies the determination unit 34 of information on the compensation amount. 7A and 7B are diagrams illustrating an example of a compensation amount receiving screen.

  As shown in FIG. 7A, for example, a check box is displayed on the facility apparatus 4 along with the reservation ID and the reservation content for each reservation. The facility business operator can input the compensation amount by checking the check box for the reservation for which the compensation amount is desired to be input and selecting “to input screen”.

  Subsequently, by operating the bar graph shown in FIG. 7B displayed on the facility device 4, the facility operator can input the compensation amount. In addition, the vertical axis | shaft shown in FIG. 7B is a compensation amount (yen), and a horizontal axis | shaft shows the remaining days (day) until the utilization day of a facility.

  For example, when the facility operator operates the bar graph shown in FIG. 7B, the current bet (the circle shown in FIG. 7B) changes in accordance with the amount of compensation shown in the bar graph. The bet is an amount determined by the determination unit 34 described later.

  As described above, the facility operator can input a desired compensation amount according to the number of remaining days. In other words, by accepting the input of the compensation amount from the facility operator at intervals of the period, the request of the facility operator can be flexibly received, and the convenience for the facility operator can be improved.

  Note that the number of remaining days is an example of the division period, and it is also possible to receive an input of the compensation amount in units of one week or a predetermined time instead of the number of remaining days. It is also possible to receive a uniform input of the amount of compensation for all periods regardless of the number of remaining days. Even in this case, it is possible to appropriately respond to the request of the facility operator, and thus it is possible to improve the convenience for the facility operator.

  Further, as shown in FIG. 7B, when the compensation amount is input, a bet according to the compensation amount is immediately displayed. That is, by immediately presenting the premium to the facility business, it becomes possible to immediately determine whether the facility business is to subscribe to the compensation service. Therefore, it is possible to improve the convenience for the facility operator. Although FIG. 7B shows a case where the reimbursement amount is input in yen, the input of the reimbursement amount may be a ratio (%) of the reimbursement amount to the usage amount.

[4.3.5. Decision department)
When the compensation mode is set to the first compensation mode, the determination unit determines a bet to be paid by the facility operator to the compensation service based on the cancellation score Sc estimated by the estimation unit 32. Further, the determining unit 34 determines a bet based on the compensation amount received by the receiving unit 33.

  FIG. 8 is a diagram illustrating an example of a process performed by the determining unit 34. The compensation amount shown in FIG. 8 is input by the facility operator and received by the reception unit 33, and the cancellation risk is estimated by the estimation unit 32.

  The determining unit 34 determines a bet for each remaining number of days by multiplying the compensation amount by a coefficient corresponding to the cancellation risk for each remaining number of days. Then, the sum of the stakes (the total area of the stake shown in FIG. 8) for each of the remaining days is a stake for the compensation amount.

  In this way, the determination unit 34 determines an appropriate bet for each remaining number of days by determining a bet based on the compensation amount and the cancellation risk designated for each remaining number of days. That is, the compensation amount can be determined according to the compensation desired by the facility operator, and the determination unit 34 determines a bet according to the compensation amount.

  Therefore, the facility operator only has to pay the minimum reduction for the desired compensation, and can use the compensation service without hesitation. Further, as described later, the information processing apparatus 1 can collectively receive a subscription application to the compensation service corresponding to a plurality of reservations.

  In this case, the facility operator can specify in advance the amount of compensation for each of the remaining days, and the determining unit 34 determines based on the compensation amount specified in advance for each of the remaining days and the cancellation risk for each of the remaining days. It is also possible to determine a bet for each reservation.

  In addition, the determination unit 34 may discount the premium by multiplying the basic premium by a discount coefficient (a value smaller than 1), for example, for a batch application that has received a subscription application to the compensation service.

[4.3.6. Management Department〕
The management unit 35 manages the subscription status of the compensation service. Specifically, the management unit 35 acquires the compensation application information transmitted from the reservation server 3, and in the compensation-related information table 43, “compensation” associated with the reservation ID included in the compensation application information acquired from the reservation server 3. Set whether or not to subscribe to service ”to“ Yes ”. As a result, an application for joining the compensation service is accepted. When the compensation mode is set to the second compensation mode, the compensation application information is insurance application information. That is, the management unit 35 manages the subscription status for the compensation service for each reservation.

  When the compensation mode is set to the first compensation mode, the management unit 35 transmits compensation information, which is information on the amount of compensation and the premium determined by the decision unit 34, to the reservation server 3. Thereby, the compensation information is transmitted from the reservation server 3 to the terminal device 2.

  When the compensation mode is set to the second compensation mode, the management unit 35 provides the insurance application information to the insurance company by transmitting the insurance application information to the insurance company server 5. Insurance application information is an example of compensation application information.

  When the compensation mode is set to the second compensation mode, the management unit 35 transmits the insurance information acquired by the acquisition unit 30 from the insurance company server 5 to the reservation server 3. Thereby, the compensation information is transmitted from the reservation server 3 to the terminal device 2. The insurance information is an example of compensation information, and the insurance information includes information on the insurance amount and the insurance premium determined by the determining unit 34 based on the cancel score Sc calculated by the estimating unit 32. The insurance amount is an example of a compensation amount, and the insurance premium is an example of a premium.

  In addition, the management unit 35 can collectively accept subscription to the compensation service corresponding to a plurality of reservations. FIG. 9 is an example of a compensation service application screen. As shown in FIG. 9, the facility operator can set the upper limit of the compensation amount and the premium for each class.

  The A to C classes shown in FIG. 9 are classified into classes according to the type of room, the grade of the room, the usage amount, and the like. For example, when the facility operator selects “to the designated screen” for the compensation amount of each class, an input screen for the compensation amount as shown in FIG. 7B is displayed on the facility device 4.

  On this input screen, the facility operator inputs the compensation amount for each remaining days, thereby completing the entry of the compensation amount for each class. Thereafter, the facility operator refers to the input screen shown in FIG. 9 and inputs the bet (upper limit).

  As a result, the management unit 35 receives a collective application for the compensation service. Here, the bet means the total amount of the bet paid by the facility company to the compensation service for one reservation. In other words, the stake here can be said to be a budget for the stake per reservation.

  Then, the above-described determination unit 34 determines the total amount of the premium for each reservation based on the compensation amount specified for each class and the cancellation risk for each reservation. The management unit 35 automatically subscribes to the compensation service when the total amount of the premium for each reservation determined by the determination unit 34 falls within the upper limit of the premium specified for each class.

  The management unit 35 notifies the facility device 4 of an alert when the total amount of the above-mentioned premium for each reservation exceeds the upper limit of the premium specified for each class. In this case, the facility operator can determine whether to subscribe to the compensation service by checking the notified alert.

  Note that the management unit 35 may notify an alternative to the compensation amount together with the alert. Such an alternative is, for example, a setting example of the compensation amount such that the total amount of the stake is within the upper limit of the stake. By notifying the alternative together, it becomes possible for the facility operator to easily determine whether to change the compensation amount. Also, when the bet exceeds the upper limit, it is assumed that the cancellation risk is increased more than usual. If the cause of the increase in the cancellation risk can be specified (for example, a typhoon approach), an alert may be notified together with the cause. This makes it easier for the facility operator to determine whether or not to increase the bet.

[4.3.7. Compensation processing section)
When the acquisition unit 30 acquires the cancellation information, the compensation processing unit 36 performs a process for executing compensation for the cancellation.

  For example, when the compensation mode is set to the first compensation mode, the compensation processing unit 36 determines whether to pay the compensation amount corresponding to the compensation amount based on the cancellation information acquired by the acquisition unit 30. Do. The compensation processing unit 36 determines that the compensation is paid when the cancellation of the reservation satisfies the conditions of the compensation agreement, and determines that the compensation is not paid when the cancellation of the reservation does not satisfy the condition of the compensation agreement.

  The compensation processing unit 36 does not satisfy the conditions of the compensation policy, for example, when the payment of the stake has not been made in a preset period or when it is not possible to prove that damage has occurred due to cancellation of the reservation. Is determined. The damage caused by the cancellation of the reservation occurs, for example, when a room or a seat that becomes vacant when the cancellation of the reservation occurs is not used on the canceled use date and time.

  When determining that the compensation amount corresponding to the compensation amount is to be paid, the compensation processing unit 36 acquires the compensation amount information stored in the compensation information DB 22 based on the reservation ID included in the cancellation information. The compensation processing unit 36 can remit the compensation for the compensation amount to the facility business via the server of the financial institution based on the acquired information on the compensation amount.

  When the compensation mode is set to the second compensation mode, the compensation processing unit 36 transmits the cancellation information acquired by the acquisition unit 30 to the insurance company server 5. As a result, the insurance company server 5 executes compensation processing for cancellation.

[5. Processing procedure of information processing device]
The processing procedure of the information processing device 1 will be described with reference to FIG. FIG. 10 is a flowchart illustrating a processing procedure executed by the information processing apparatus 1 according to the embodiment.

  As shown in FIG. 10, first, the information processing apparatus 1 determines whether new reservation information has been acquired from the reservation server 3 (step S101). When acquiring new reservation information (Step S101, Yes), the information processing apparatus 1 estimates a cancellation risk for each divided period based on the reservation information (Step S102). If the new reservation information has not been acquired (step S101, No), the information processing apparatus 1 ends the processing as it is.

  Subsequently, the information processing apparatus 1 receives the designation of the compensation amount from the facility company (Step S103), and determines a bet for the facility company to pay for the compensation service based on the received compensation amount (Step S104).

  Subsequently, the information processing apparatus 1 notifies the facility operator of the compensation information including the information on the bet and the reimbursement amount (step S105), and performs a process of joining the compensation service based on the response of the facility operator to the compensation information. (Step S106).

  Subsequently, the information processing apparatus 1 determines whether or not the cancellation of the reservation subscribed to the compensation service has occurred (step S107). If the cancellation has occurred (step S107, Yes), the information processing apparatus 1 performs the payment processing of the compensation amount (step S107). S109), and ends the processing.

  When the cancellation has not occurred (Step S107, No), the information processing apparatus 1 determines whether the user who made the reservation has used the facility (Step S108). If the user has already used the facility (step S108, Yes), the information processing device 1 ends the process. If the user does not use the facility (step S108, No), the information processing apparatus 1 proceeds to the process of step S107. .

[6. Hardware configuration)
The information processing apparatus 1 in the above-described embodiment is realized by, for example, a computer 200 having a configuration as illustrated in FIG. 11 executing a program.

  FIG. 11 is a diagram illustrating an example of a hardware configuration of a computer that executes a program according to the embodiment. The computer 200 includes a CPU 201, a RAM 202, a ROM 203, an HDD 204, a communication interface (I / F) 205, an input / output interface (I / F) 206, and a media interface (I / F) 207.

  The CPU 201 operates based on a program stored in the ROM 203 or the HDD 204 and controls each unit. The ROM 203 stores a boot program executed by the CPU 201 when the computer 200 is started, a program depending on hardware of the computer 200, and the like.

  The HDD 204 stores data used by programs executed by the CPU 201 and the like. The communication interface 205 corresponds to the communication unit 10, receives data from another device via the network 6, sends the data to the CPU 201, and transmits the data generated by the CPU 201 to the other device via the network 6.

  The CPU 201 controls output devices such as a display and a printer and input devices such as a keyboard and a mouse via the input / output interface 206. The CPU 201 acquires data from an input device via the input / output interface 206. Further, the CPU 201 outputs the generated data to an output device via the input / output interface 206.

  The media interface 207 reads a program or data stored in the recording medium 208 and provides the program or data to the CPU 201 via the RAM 202. The CPU 201 loads the program from the recording medium 208 onto the RAM 202 via the media interface 207, and executes the loaded program. The recording medium 208 is, for example, an optical recording medium such as a DVD (Digital Versatile Disc), a PD (Phase Change Rewritable Disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory. And so on.

  The CPU 201 of the computer 200 executes the program loaded on the RAM 202 to execute the above-described acquisition unit 30, generation unit 31, estimation unit 32, reception unit 33, determination unit 34, management unit 35, and compensation processing unit 36. Function can be realized. Further, part or all of the acquisition unit 30, the generation unit 31, the estimation unit 32, the reception unit 33, the determination unit 34, the management unit 35, and the compensation processing unit 36 may be configured only with hardware.

  The CPU 201 of the computer 200 reads the program from the recording medium 208 and executes the program. As another example, the CPU 201 may acquire the program from another device via the network 6. Note that the HDD 204 corresponds to the storage unit 11 and stores the same data as the storage unit 11. Further, instead of the HDD 204, a semiconductor memory device such as a RAM or a flash memory, or a storage device such as an optical disk may be used.

[7. effect〕
The information processing apparatus 1 according to the embodiment acquires an acquisition unit 30 that acquires reservation information that is information about facility reservation, and estimates that a risk of occurrence of a reservation cancellation is estimated based on the reservation information acquired by the acquisition unit 30. A determining unit that determines a premium to be paid by a company that provides a facility to a compensation service that compensates for cancellation based on the risk for each division period estimated by the estimation unit. Therefore, according to the information processing apparatus 1 according to the embodiment, a new mechanism for canceling a reservation can be constructed.

  The estimating unit 32 estimates the risk for each divided period obtained by dividing the period up to the use date and time of the facility, and the determining unit 34 determines the bet based on the risk for each divided period. Therefore, according to the information processing apparatus 1 according to the embodiment, it is possible to accurately estimate the risk by estimating the risk for each divided period.

  The compensation service is a service for paying a reimbursement amount to a facility when a cancellation occurs. The information processing apparatus 1 further includes a receiving unit 33 for receiving designation of the reimbursement amount from a business entity, 34 determines a bet based on the compensation amount received by the receiving unit 33. Therefore, according to the information processing apparatus 1 according to the embodiment, it is possible to provide a compensation service in a range desired by the facility operator.

  The accepting unit 33 accepts the designation of the compensation amount for each division period, and the determination unit 34 determines the amount of the amount obtained by multiplying the compensation amount designated for each division period by the rate corresponding to the risk for each division period corresponding to the compensation amount. The sum is determined as a stake. Therefore, according to the information processing apparatus 1 according to the embodiment, since the facility operator only has to pay the minimum reduction for the desired compensation, it is possible to provide the compensation service with an inexpensive payment.

  The estimating unit 32 estimates the risk based on at least one of the cancellation history of the user who made the reservation, the cancellation history of the facility, the cancellation history of the area to which the facility belongs, the cancellation history of the industry to which the facility belongs, and the seasonal factor. I do. Therefore, according to the information processing apparatus 1 according to the embodiment, it is possible to accurately estimate the risk of occurrence of cancellation.

  In addition, the information processing apparatus 1 includes a management unit 35 that manages a subscription state to the compensation service by receiving a subscription application to the compensation service from a business operator. Therefore, according to the information processing apparatus 1 according to the embodiment, a compensation service for compensating for cancellation of the facility can be provided to the facility operator.

  In addition, the management unit 35 receives a subscription application for each reservation. Therefore, according to the information processing apparatus 1 according to the embodiment, the convenience for the facility operator can be improved.

  In addition, the management unit 35 receives a collective application that is an application for joining a compensation service corresponding to a plurality of reservations. Therefore, according to the information processing apparatus 1 according to the embodiment, the convenience for the facility operator can be improved.

  In addition, when the management unit 35 receives the batch application, the determination unit 34 determines a bet for each reservation. When the bet falls within a predetermined range specified in advance, the management unit 35 determines the bet. Subscribe to compensation service. Therefore, according to the information processing apparatus 1 according to the embodiment, the convenience for the facility operator can be improved.

  In addition, the management unit 35 notifies the business operator when the bet deviates from the predetermined range. Therefore, according to the information processing apparatus 1 according to the embodiment, the convenience for the facility operator can be improved.

  In addition, when accepting a subscription application, the management unit 35 provides information indicating the subscription application to the insurance service to an insurance company that provides an insurance service as a compensation service. Therefore, according to the information processing apparatus 1 according to the embodiment, it is possible to provide the compensation service in cooperation with the insurance company to the facility operator.

  The information processing apparatus 1 described above may be realized by a plurality of server computers, or may be realized by calling an external platform or the like by an API (Application Programming Interface) or network computing depending on the function. The configuration can be changed flexibly.

  Further, the above-mentioned “section (section, module, unit)” can be read as “means”, “circuit”, or the like. For example, the acquiring unit can be replaced with an acquiring unit or an acquiring circuit.

  As described above, the present invention has been described using the above embodiment, but the technical scope of the present invention is not limited to the scope described in the above embodiment. It is apparent to those skilled in the art that various changes or improvements can be made to the above embodiment. It is apparent from the description of the appended claims that embodiments with such changes or improvements can be included in the technical scope of the present invention.

REFERENCE SIGNS LIST 1 information processing device 2, 2 _{1 to} 2 _n terminal device 3 reservation server 4, 4 ₁ to 4 _m facility device 5 insurer server 6 network 10, 50 communication unit 11, 51 storage unit 12, 52 control unit 20 user information DB
21 Reservation information DB
22 Compensation information DB
Reference Signs List 30 acquisition unit 31 generation unit 32 estimation unit 33 reception unit 34 determination unit 35 management unit 36 compensation processing unit 41 user information table 42 reservation information table 43 compensation related information table 100 information processing system

Claims (13)

An acquisition unit that acquires reservation information that is information about facility reservation;
An estimating unit that estimates a risk that the cancellation of the reservation will occur, based on the reservation information acquired by the acquiring unit;
An information processing apparatus comprising: a determination unit configured to determine a bet to be paid by a company that provides the facility to a compensation service that compensates for the cancellation based on the risk estimated by the estimation unit. The estimating unit includes:
Estimating the risk for each divided period obtained by dividing the period up to the use date of the facility,
The determining unit includes:
The information processing apparatus according to claim 1, wherein the bet is determined based on the risk for each of the divided periods. The compensation service includes:
A service for paying a compensation amount to the facility when the cancellation occurs,
A receiving unit that receives the designation of the compensation amount from the business operator;
The determining unit includes:
The information processing apparatus according to claim 2, wherein the bet is determined based on the compensation amount received by the reception unit. The reception unit,
Accepting the designation of the compensation amount for each of the division periods,
The determining unit includes:
The sum of amounts obtained by multiplying the compensation amount designated for each of the division periods by a rate corresponding to the risk for each of the division periods corresponding to each of the division periods is determined as the bet. Information processing device. The estimating unit includes:
Estimating the risk based on at least one of a cancellation rate of the user who made the reservation, a cancellation rate at the facility, a cancellation rate of a region to which the facility belongs, an industry cancellation rate to which the facility belongs, and a seasonal factor. The information processing apparatus according to claim 1, wherein: The information processing apparatus according to any one of claims 1 to 5, further comprising: a management unit configured to manage a subscription status of the compensation service by receiving a subscription application to the compensation service from the business operator. . The management unit,
The information processing apparatus according to claim 6, wherein the subscription application is accepted for each reservation. The management unit,
The information processing apparatus according to claim 6, wherein a batch application as the application for joining the compensation service corresponding to the plurality of reservations is received. The determining unit includes:
If the batch application is accepted, determine the bet for each reservation,
The management unit,
The information processing apparatus according to claim 8, wherein when the bet falls within a preset frame, the compensation service is subscribed with the bet. The management unit,
The information processing apparatus according to claim 9, wherein the business operator is notified when the bet deviates from within the frame. The management unit,
The information indicating the application for joining the insurance service is provided to a device of an insurance company that provides an insurance service as the compensation service when the application for joining is received. An information processing apparatus according to any one of the above. An information processing method executed by a computer,
An acquisition step of acquiring reservation information, which is information on facility reservation,
An estimation step of estimating a risk of occurrence of the cancellation of the reservation based on the reservation information acquired by the acquisition step;
A determining step of determining a bet to be paid by a company that provides the facility to a compensation service for compensating for the cancellation based on the risk estimated in the estimating step. An acquisition procedure for acquiring reservation information, which is information on facility reservation,
An estimation step of estimating a risk of occurrence of the cancellation of the reservation based on the reservation information acquired by the acquisition step;
And a determining step of determining a bet to be paid by the business operator providing the facility to a compensation service for compensating for the cancellation based on the risk previously estimated by the estimation procedure. Information processing program.

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