JP2020013445A - Information generation device, information presentation device, printer, information display device, and automatic transaction device - Google Patents

Abstract

To provide an information generation device capable of generating information in a display mode following a request of a customer without requiring complicated equipment operation by the customer.SOLUTION: The information generation device includes identification information acquiring means for acquiring identification information from a recording medium carrying the identification information of a customer, customer information acquiring means 18a for acquiring customer information on the basis of the identification information from a storage device storing the customer information associated with the identification information, and generation means 18b for generating presentation information in a mode according to the customer information with respect to each of a plurality of kinds of information among presentation information that is the plurality of kinds of information including transaction information, which is information about a transaction with the customer.SELECTED DRAWING: Figure 2

Description

  The present invention relates to an information generation device that generates presentation information to be presented to a customer, an information presentation device that presents the presentation information, a printing device that prints the presentation information on a paper medium, an information display device that displays the presentation information, The present invention relates to an automatic transaction device that presents presentation information.

  In recent years, a point service (also referred to as a point program), electronic money settlement, and the like have been introduced in the business world. These point service information and electronic money settlement information are printed on a paper medium every time a sales transaction or the like is performed. For example, receipts issued at supermarkets and convenience stores not only print the price of the purchased products and the total price of the products, but also print these point service information and electronic money settlement information. ing.

  However, if various information is printed on the receipt, it may be difficult for the purchaser to find the information he wants to check. For example, in the case of settlement by electronic money, the settlement information of electronic money is printed below the receipt, that is, after information such as the price of the product and the total price of the product. Therefore, when confirming the payment information of the electronic money, the information printed on the receipt must be traced, and the display mode is difficult for the purchaser to see.

  As an apparatus for issuing such a receipt, for example, a settlement apparatus including an issuing unit for selecting an information item to be printed on a receipt after settlement by a customer and printing the information item selected by the customer is disclosed in Patent Document 1. Have been.

JP 2012-008840 A

  However, the payment device disclosed in Patent Literature 1 requires a customer to select an information item displayed on a receipt every time a payment is made. For this reason, one of the problems is that the customer needs complicated device operation.

  The present invention has been made in view of the above points, and provides an information generating apparatus capable of generating information in a display mode according to a customer's request without requiring a complicated device operation by the customer. The purpose is to:

  The information generating apparatus according to the present invention comprises: an identification information acquiring unit that acquires the identification information from a storage medium that holds the identification information of the customer; and a storage device that stores the customer information associated with the identification information. Customer information acquisition means for acquiring the customer information based on information, and presentation information that is a plurality of types of information including transaction information that is information of a transaction with the customer, for each of the plurality of types. Generating means for generating the presentation information in a manner corresponding to the customer information.

  The information presenting device of the present invention comprises: an identification information acquisition unit that acquires the identification information from a storage medium that carries the identification information of the customer; and a storage device that stores the customer information associated with the identification information. Customer information acquisition means for acquiring the customer information based on information, and presentation information that is a plurality of types of information including transaction information that is information of a transaction with the customer, for each of the plurality of types. It is characterized by having a generating means for generating the presentation information in a mode according to the customer information, and a presenting means for presenting the presentation information.

  The automatic transaction apparatus according to the present invention comprises: an identification information acquisition unit that acquires the identification information from a storage medium that carries the identification information of the customer; and a storage device that stores the customer information associated with the identification information. Customer information acquisition means for acquiring the customer information based on information, and presentation information that is a plurality of types of information including transaction information that is information of a transaction with the customer, for each of the plurality of types. It is characterized by having a generating means for generating the presentation information in a mode according to the customer information, and a presenting means for presenting the presentation information.

1 is a diagram illustrating a configuration of a POS system according to a first embodiment. FIG. 2 is a block diagram illustrating a configuration of the information generation device of FIG. 1. FIG. 2 is an explanatory diagram illustrating a table of the management server in FIG. 1. FIG. 2 is a flowchart illustrating a process of the information generation device in FIG. 1. FIG. 5 is a flowchart showing an issuance subroutine of FIG. 4. FIG. 6 is a flowchart showing a registration subroutine of FIG. 5. FIG. 6 is an explanatory diagram illustrating an example of a receipt printed by the processing in FIG. 5. FIG. 6 is an explanatory diagram illustrating an example of a receipt printed by the processing in FIG. 5. FIG. 6 is an explanatory diagram illustrating an example of a receipt printed by the processing in FIG. 5. FIG. 6 is an explanatory diagram illustrating an example of a receipt printed by the processing in FIG. 5. FIG. 6 is an explanatory diagram illustrating an example of a receipt printed by the processing in FIG. 5. It is explanatory drawing which shows the example of highlighting of the receipt of FIG. 10B. FIG. 6 is a diagram illustrating a configuration of an ATM system according to a second embodiment. FIG. 13 is a block diagram illustrating a configuration of the information generation device of FIG. 12. FIG. 13 is an explanatory diagram illustrating a table of the management server in FIG. 12. FIG. 13 is a flowchart illustrating a process of the information generation device in FIG. 12. FIG. 6 is an explanatory diagram illustrating an example of a receipt printed by the processing in FIG. 5. FIG. 6 is an explanatory diagram illustrating an example of a receipt printed by the processing in FIG. 5. FIG. 6 is an explanatory diagram illustrating an example of a receipt printed by the processing in FIG. 5. It is a flowchart which shows the process of the information generation apparatus of the POS system which concerns on a modification. FIG. 11 is an explanatory diagram illustrating display mode information stored in a storage unit of an information generation device of a POS system according to a modification. It is a flowchart which shows the process of the information generation apparatus of the POS system which concerns on a modification. It is a flowchart which shows the process of the information generation apparatus of the POS system which concerns on a modification.

  Hereinafter, preferred embodiments of the present invention will be described in detail. In the following description and the accompanying drawings, substantially the same or equivalent parts are denoted by the same reference numerals.

  FIG. 1 shows a configuration of a POS (Point of Sales) system. The POS system 100 is, for example, a management system of sales information of products used in stores such as supermarkets and convenience stores.

  The POS terminal 10 is a terminal operated by a sales staff at a store when a sales transaction with a customer is performed. The POS terminal 10 is a terminal that calculates the price of a product and performs settlement of a sales transaction. The POS terminal 10 issues a receipt according to the settlement of the sales transaction. That is, the POS terminal 10 is an information generation device that generates presentation information to be printed on a receipt, and is a presentation device that presents the presentation information to a customer and a printing device that prints the presentation information.

  The input unit 11 is a device for inputting information on products to be traded. The input unit 11 includes, for example, a keyboard for inputting a price of a product, a barcode reader (not shown) for reading a barcode attached to the product, and a touch panel display on which input buttons corresponding to the product are displayed. .

  The display unit 12 is a liquid crystal display that displays the product input by the input unit 11, the price of the product, the total amount of the transaction, and the like. The display unit 12 may display not only the prices of these products and the like but also the presentation information printed on the receipt.

  The card reader 13 is a reader that reads information carried on a storage medium such as a magnet, an IC chip, and a barcode. Specifically, when a point service is performed in a store where the POS terminal 10 is installed, the card reader 13 is a card reader that reads information stored in a point card. In this case, the loyalty card carries customer identification information for identifying a specific customer among a plurality of customers.

  The card reader 13 reads the identification code from the point card and transmits the identification code to the control unit 18. That is, the card reader 13 functions as an identification information acquisition unit that acquires the identification information from the storage medium that holds the identification information of the customer.

  The cash storage unit 14 includes a banknote storage unit that stores banknotes for each type of banknote, and a coin storage unit that stores coins for each type of coin.

  The cash input / output mechanism 15 is a mechanism that inputs and outputs cash from the cash storage unit 14 in which cash is stored, in accordance with settlement. More specifically, the cash input / output mechanism 15 conveys the banknotes and coins inserted by the sales staff from the insertion port to the cash storage unit 14 and, after the settlement processing, transfers the banknotes and coins equivalent to change from the cash storage unit 14. It is a mechanism that conveys to the discharge port.

  The printing mechanism 16 is a device that prints presentation information to be presented to a customer on a receipt. The presentation information includes product information indicating a purchase list of products purchased by the customer, total price information indicating the total price of the purchased products, point information indicating the number of points of the point service, expiration information indicating the expiration date of the points, A plurality of types of information such as electronic money information indicating the balance of electronic money are included. Note that a thermal printer can be used as the printing mechanism 16.

  The POS terminal 10 is connected to the management server 20 via a network NW. The network NW is a transmission path for data transmitted from a device connected to the network NW. The transmission path may be wired or wireless.

  The management server 20 controls the entire POS system 100 as a whole. The storage device 21 of the management server 20 stores the customer information associated with the identification information. As the storage device 21, a hard disk, an SSD (solid state drive), or the like can be used.

  When receiving the identification information transmitted from the POS terminal 10, the management server 20 reads out the customer information associated with the received identification information from the storage device 21 and transmits the read customer information to the POS terminal 10.

  FIG. 2 shows functional blocks of the POS terminal 10. As shown in FIG. 2, the storage unit 17 stores a format of a product price table corresponding to an input button and a format to be printed on a receipt. The storage unit 17 stores a program that causes the POS terminal 10 to function as an information generation device, an information presentation device, and a printing device. As the storage unit 17, a hard disk, an SSD, or the like can be employed.

  The control unit 18 controls processing performed by the POS terminal 10. The control unit 18 includes a customer information acquisition unit 18a that acquires customer information based on the identification information from the storage device 21 of the management server 20 that stores the customer information associated with the identification information.

  The control unit 18 generates presentation information in a form corresponding to the customer information for each of the plurality of types of presentation information, which is a plurality of types of information including transaction information that is information of a transaction with a customer. And a generating unit 18b. The presentation information includes, for example, a plurality of types of information such as merchandise information, total amount information, point information, time limit information indicating a time limit for using the point, and electronic money information. The generating unit 18b generates presentation information for each of the plurality of types of information in a manner according to the customer information.

  Each of the input unit 11, the display unit 12, the card reader 13, the cash input / output mechanism 15, the printing mechanism 16, and the storage unit 17 is connected to the control unit 18. The operations of these units 11 to 17 are controlled by the control unit 18. The results obtained by the operations of the units 11 to 17 are transmitted to the control unit 18.

  The communication unit 19 is a connection device that communicably connects to the network NW. The communication unit 19 transmits the customer information transmitted from the management server 20 to the storage unit 17.

  FIG. 3 shows customer information stored in the storage device 21 of the management server 20. As shown in FIG. 3, the customer information includes display mode information in which the display mode is recorded for each of the plurality of types of presentation information. For example, customer information includes identification code information for identifying a specific customer from among a plurality of customers, name information indicating the name of the customer, date of birth information indicating the date of birth of the customer, address information indicating the address of the customer, Each of the plurality of types of presentation information includes display mode information in which the display mode on the receipt is recorded.

  The display mode information includes information as to whether or not each of a plurality of types of information of the presentation information is to be printed on the receipt, and information as to whether or not to print the information with emphasis when printing on the receipt (format ) Is stored.

  If the customer has the identification code A1001, the receipt prints the total amount information and the point information of the sales transaction. The point information is printed in a display mode that is emphasized compared to other presentation information.

  When the customer has the identification code of A1002, the receipt prints the total amount information and the point information of the sales transaction on the receipt. The total amount information is printed in a display mode that is emphasized compared to other presentation information.

  When the customer has the identification code of A1003, the point information is printed on the receipt without printing the total amount information. The point information is printed in a display mode that is emphasized compared to other presentation information.

  FIG. 4 shows a settlement process of the POS terminal 10. As shown in FIG. 4, the control unit 18 waits for an input operation (step S11). The control unit 18 determines whether the input operation has been completed (step S12).

  Specifically, when the sales staff performs an input operation of a product to be purchased and presses a “payment” button displayed on the input unit 11 of the POS terminal 10, the control unit 18 determines that the input operation has been completed. to decide. The determination in step S12 is repeated until it is determined that the input operation has been completed.

  When it is determined in step S12 that the input operation has been completed (step S12: Y), the control unit 18 calculates the price and points of the purchased product (step S13), and performs a receipt issuing process (step S14). ). Specifically, the generation unit 18b of the control unit 18 generates presentation information based on the display mode information. The printing mechanism 16 prints the presentation information generated by the generation unit 18b on a receipt.

FIG. 5 shows a subroutine of the issuing process of FIG. As shown in FIG. 5, the control unit 18 determines whether or not the identification information has been acquired (Step S21). When the control unit 18 determines that the identification information has not been acquired in step S21 (step S21: N), the control unit 18 selects a normal format (step S22) and prints a receipt (step S23).
When the control unit 18 determines that the identification information has been acquired in the determination of step S21 (step S21: Y), the control unit 18 transmits the identification code to the management server 20 and determines whether there is customer information (step S24). .

  When determining that there is customer information in the determination of step S24 (step S24: Y), the control unit 18 acquires the customer information from the management server 20 (step S25).

  When the control unit 18 determines that there is no customer information in the determination of step S24 (step S24: N), it registers the customer information (step S26) and transmits the customer information to the management server 20 (step S27).

  The control unit 18 determines whether or not the acquired customer information includes display mode information indicating a format that emphasizes a part different from the normal format (step S28). When the control unit 18 determines that there is no display mode information in step S28 (step S28: N), the control unit 18 selects a normal format (step S22) and prints a receipt (step S23).

  When the control unit 18 determines that there is display mode information in the determination in step S28 (step S28: Y), the control unit 18 selects an emphasized format (step S29) and prints a receipt (step S23).

  FIG. 6 shows a subroutine of the step S26 registration processing of FIG. As shown in FIG. 6, the control unit 18 causes the display unit 12 to display the print formats of the plurality of receipts, and prompts the customer to select a print format (step S31). The control unit 18 causes the display unit 12 to display the information to be emphasized and printed on the receipt, and urges the customer to select the information (step S32). The control unit 18 stores the information selected by the customer in steps S31 and S32 (step S33).

  FIG. 7 shows an example of a receipt printed in the normal format selected in step S22 of FIG. As shown in FIG. 7, on the receipt RC, presentation information, which is a plurality of types of information including transaction information, which is information on a transaction with a customer, is printed. Specifically, the receipt RC is printed with a store name SN, a list GL of products purchased by the customer, total amount information TA, and point information PB. Note that the list GL of products purchased by the customer and the total amount information TA in the figure are transaction information.

  In the normal format, each of a plurality of types of information of the presentation information is printed in a uniform font and character size.

  FIG. 8 shows an example of a receipt printed in the emphasized format selected in step S29 of FIG. As shown in FIG. 8, on the receipt RC, a store name SN, a list GL of products purchased by the customer, total amount information TA, and point information PB are printed. In the emphasized format, the point information PB among a plurality of types of information of the presentation information is printed in characters larger than other types of information.

  As described above, according to the POS system 100 according to the present embodiment, it is possible to generate information in a display mode that meets the needs of the customer without the need for complicated device operations by the customer. Therefore, the customer can easily access information required by the customer.

  The emphasis format may be performed not only by printing characters larger than other types of information in the presentation information but also by displaying characters in color, changing characters, and modifying characters such as bold characters. . In the highlight format, other types of information among the pieces of presentation information may be deleted from the presentation information.

  FIG. 9 shows an example of a receipt RC printed in the emphasized format selected in step S29 of FIG. As shown in FIG. 9, only the point information PB is printed on the receipt RC. As described above, by deleting other types of information from the presentation information, specific types of information can be emphasized and displayed.

  Further, in the highlight format, two print areas may be provided on the receipt RC, and specific information may be printed on one of the print areas.

  FIG. 10A shows a print area of the receipt RC. The arrows in the figure indicate the printing direction. As shown in FIG. 10A, the normal information print area on the receipt RC is an area where all the presentation information is printed. The highlight display area on the receipt RC is an area where a specific type of information of the presentation information is printed. The highlighting area is defined in the printing direction in parallel with the normal information printing area. In addition, the writing direction of the highlighted display area differs from the normal information printing area by 90 degrees.

  FIG. 10B shows a mode in which the presentation information is printed on the receipt of FIG. 10A. As shown in FIG. 10B, in the normal information printing area, product information GL, total price information TA, and point information PB of the product purchased by the customer are printed. Point information is printed in the highlighted display area. As described above, since the highlight display area is provided in an area different from the normal information print area, the customer can instantaneously view necessary information.

  The highlight display area may be provided with an appropriate frame or the like so as to be more conspicuous than the normal information print area. Specifically, the generation unit 18b generates the presentation information by modifying the characters, graphics, or symbols constituting the presentation information.

  FIG. 11 shows a plurality of display modes of the highlight display area. As shown in FIG. 11A, the highlight display area may be surrounded by a double-lined frame and printed. As shown in FIG. 11 (b), the highlighting area may be printed by enclosing it with a double-dotted frame. As shown in FIG. 11C, the highlighted display area may be surrounded by a solid-line frame, characters printed in the highlighted display area may be written in italics, and specific information may be underlined. . As shown in FIG. 11D, the highlighted display area may be surrounded by a solid-line frame, and the notation direction of specific information may be printed along the printing direction.

  In this embodiment, the POS system 100 is configured by connecting one POS terminal 10 to the network NW. However, the POS system 100 may be configured by connecting a plurality of POS terminals 10 to the network NW.

  In the present embodiment, the point information PB is treated as information for highlighting. However, the information to be emphasized is not limited to the point information PB, and may be, for example, a point expiration date, an electronic money balance, an advertisement, and the like.

  FIG. 12 shows the configuration of an automatic transaction system, that is, an ATM (automatic teller machine) system 200. As shown in FIG. 12, the ATM system 200 is an automatic teller machine used in stores such as banks. Note that the same components as those in the first embodiment are denoted by the same reference numerals, and description thereof is omitted.

  The interface unit 31 of the ATM terminal 30 is a device for inputting information to be traded. For example, a touch panel display on which input buttons corresponding to transactions are displayed.

  The passbook entry machine 32 is a printing mechanism that prints transaction records on the passbook. When the passbook is inserted, the passbook entry machine 32 writes information such as the details of the transaction and the date and time of execution of the transaction in the passbook. When the writing is completed, the passbook entry machine 32 discharges the passbook.

  When a transaction card is inserted into the ATM terminal 30, the card reader 33 reads the transaction card and reads the information held by the transaction card. This reading is performed by reading the emboss, magnetic stripe (MS) or IC chip of the transaction card.

  The printing mechanism 34 is a printing device that prints the result of a transaction performed at the ATM terminal 30 on a statement sheet. The statement is sent from the card insertion / ejection port together with the transaction card.

  The cash storage unit 35 has a banknote storage unit that stores banknotes for each type of banknote, and a coin storage unit that stores coins for each type of coin.

  The cash input / output mechanism 36 takes out and derives a banknote or a coin corresponding to the transaction amount from the cash storage unit 35 in which the banknote or the coin is stored. Further, the cash input / output mechanism 36 takes in banknotes or coins introduced by a user of the ATM terminal 30 and stores the same in the cash storage unit 35.

  FIG. 13 shows functional blocks of the ATM terminal 30. As illustrated in FIG. 13, the storage unit 37 is a storage device such as a hard disk, a flash memory, a solid state drive (SSD), and a random access memory (RAM). The storage unit stores data necessary for the processing of the control unit in advance, and also stores data generated in the processing of the control unit as appropriate.

  The control unit 38 controls processing performed by the ATM terminal 30. The control unit 38 includes a customer information acquisition unit 38a that acquires customer information based on the identification information from the storage device 21 of the management server 20 that stores the customer information associated with the identification information.

  The control unit 38 generates, for each of the plurality of types of presentation information, including the transaction information that is the information of the transaction with the customer, the presentation information in a manner corresponding to the customer information. And generating means 38b.

  The presentation information includes, for example, transaction date information, account number information of a transfer (transfer) destination, store number information, transaction account number information, transfer fee information, number of banknotes handled, transaction amount information, transaction content information, balance after transaction. A plurality of types of information such as information, time information, usage fee information, and dealer number information are included. The generation unit 38b generates presentation information for each of the plurality of types of information in a manner according to the customer information.

  Each of the user interface unit 31, passbook entry machine 32, card reading and printing machine 33, printing mechanism 34, cash input / output mechanism 36, storage unit 37, and communication unit 39 is connected to the control unit 38. The operations of these units 31 to 37 are controlled by the control unit 38. The results obtained by the operations of the units 31 to 37 are transmitted to the control unit 38.

  The communication unit 39 is a network adapter such as a NIC (Network Interface Card) for performing communication such as transmission and reception of data with the outside according to an instruction of the control unit. The communication unit 39 performs communication with a host computer (not shown) generated in transaction control, for example.

  FIG. 14 shows customer information stored in the storage device 21 of the management server 20. As shown in FIG. 14, the customer information includes display mode information in which the display mode is recorded for each of the plurality of types of presentation information. For example, customer information includes identification code information for identifying a specific customer from among a plurality of customers, name information indicating the name of the customer, date of birth information indicating the date of birth of the customer, address information indicating the address of the customer, Each of the plurality of types of presentation information includes display mode information in which the display mode on the statement slip is recorded. There are other types of presentation information other than the transaction amount information and the account balance information.

  The display mode information is information on whether or not each of a plurality of types of information of the presentation information is printed on the statement slip, and information on whether or not to print the information with emphasis when printing on the statement slip (Format) is stored.

  If the customer has the identification code of A1001, the transaction slip information and account balance information are printed on the statement slip. The account balance information is printed in a display mode that is emphasized compared to other presentation information.

  If the customer has the identification code of A1002, transaction statement information and account balance information are printed on the statement. The transaction amount information is printed in a display mode that is emphasized compared to other presentation information.

  If the customer has the identification code of A1003, account balance information is printed on the statement slip without transaction amount information. The account balance information is printed in a display mode that is emphasized compared to other presentation information.

  FIG. 15 shows a transaction process of the ATM terminal 30. As shown in FIG. 15, the control unit 38 waits for a transaction operation (step S41). The control unit 38 determines whether the transaction operation has been completed (step S42).

  Specifically, when a transaction operation is performed by the user and a “transaction execution” button displayed on the user interface 31 of the ATM terminal 30 is pressed, the control unit 38 determines that the transaction operation has been completed. The determination in step S42 is repeated until it is determined that the input operation has been completed.

  When it is determined in step S42 that the transaction operation has been completed (step S42: Y), the control unit 38 performs a transaction process (step S43), and performs a statement slip issuing process (step S44). Specifically, the generation unit 38b of the control unit 38 generates presentation information based on the display mode information. The printing mechanism 34 prints the presentation information generated by the generation unit 38b on a statement slip.

  Note that the issuing process in step S44 is the same as in the first embodiment, and thus will be described using the description of the first embodiment or will be omitted. Further, in the present embodiment, the registration processing is the same as that of the first embodiment, and therefore will be described using the description of the first embodiment or the description will be omitted.

  FIG. 16 shows a transaction statement printed by the printing mechanism 16 of the ATM terminal 30. Specifically, FIG. 16 shows an example of a transaction statement printed in the normal format selected in step S22 of FIG. As shown in FIG. 16, presentation information, which is a plurality of types of information including transaction information, which is information of a transaction with a customer, is printed on the transaction statement slip ST. Specifically, the statement slip ST includes transaction date information, account number information of a transfer (transfer) destination, store number information, transaction account number information, transfer fee information, number of bills handled, transaction amount information, transaction content information. The balance information, time information, usage fee information, and dealer number information after the transaction are printed. In the normal format, these types of information are printed in a uniform font and character size.

  FIG. 17 shows an example of a receipt printed in the emphasized format selected in step S29 of FIG. As shown in FIG. 17, on the transaction statement form ST, transaction date information, store number information, transaction account number information, transaction amount information, balance information after transaction, and usage fee are printed. In the emphasized format, the balance information after the transaction among the plurality of types of information is printed in characters larger than those of the other types of information. Further, the information printed on the statement slip ST is limited to information stored in the display mode information by the customer.

  As described above, according to the ATM system 200 of the present embodiment, it is possible to generate information in a display mode that meets the needs of the customer without requiring complicated device operations by the customer. Therefore, the customer can easily access information required by the customer.

  Note that, as described in the POS system 100 according to the first embodiment, the transaction statement slip ST may be printed with a highlighted area.

  FIG. 18 shows an example of the statement slip ST printed in the emphasized format selected in step S29 of FIG. As shown in FIG. 18, the same display content as the normal format is printed in the normal information print area. The balance after the transaction is displayed in the highlighted area.

In the POS system 100 of the first embodiment, when there is no customer information in the issuing process of FIG. However, the registration process may be performed when a cash card is created or when a cash card is inserted into the card reader 13, for example.
[Modification]
In the first and second embodiments, the display mode information is stored in the customer information. The generation unit 18b generates the presentation information based on the display mode information for each customer registered in advance. However, the generation unit 18b may generate the presentation information based on the display mode information stored based on the attribute of the customer.

  As shown in FIG. 3, the customer information includes age information on the age of the customer and gender information on the gender of the customer, that is, attribute information on the attributes of the customer. The generation unit 18b generates presentation information based on the attribute information.

  FIG. 19 shows a subroutine (step S14) of the issuing process of FIG. 4 in the modification. The flow of FIG. 19 is different in the processing corresponding to the processing of step S29 of FIG. Other processes are the same as the processes in FIG.

  The control unit 18 selects a format that matches the attribute of the customer (step S58). Specifically, when acquiring the customer information, the control unit 18 refers to the display mode information stored in the storage unit 17 and selects a format according to the age of the customer stored in the customer information.

  FIG. 20 shows display mode information based on the attribute of the customer stored in the storage unit 17 of the POS terminal 10. Specifically, as shown in FIG. 20, as the display mode information, information on the type of presentation information to be emphasized and printed on the receipt RC according to the age and gender of the customer is stored as a format.

  For example, in the case of a customer in his teens to 20s, the total amount information, the point information, and the point expiration information are printed on the receipt RC. Of the total amount information, the point information, and the point expiration information, the point information is printed in a manner emphasized as compared with other information. The advertisement and the electronic money balance are not printed on the receipt RC. Such display mode information is stored in the storage unit 17 as a format.

  Similarly, with respect to other ages and genders, information represented by key points is printed on the receipt RC. In addition, information represented by a key (emphasis) is printed on the receipt RC in a manner that is emphasized compared to other information. The information represented by No is not printed on the receipt RC.

  As described above, according to the POS system 100 of the present embodiment, it is possible to generate information in a display mode that meets the needs of the customer without previously registering the display mode information by the customer. Therefore, the customer can easily access information required by the customer.

  Note that the generation unit 18b may generate the presentation information based on only the age information, or may generate the presentation information based on the gender information.

  Further, in the process of step S48, the format may be selected in consideration of the time and place where the transaction is performed. For example, customers rarely want to check the contents of the receipt RC during a time period when a commuting rush occurs in the morning. Therefore, information that requires time to confirm an advertisement or the like may be deleted from the presentation information. Similarly, in a convenience store located in a station building, the customer may have little time to check the contents of the receipt RC. Even in such a place, information that requires time for confirmation of an advertisement or the like may be deleted from the presentation information. Note that the information to be displayed and the information to be highlighted can be appropriately adjusted according to time and place.

  FIG. 21 shows a subroutine (step S14) of the issuing process of FIG. 4 in the modification. 21 differs from the flow of FIG. 21 in the processing corresponding to the processing in step S29 in FIG. Other processes are the same as the processes in FIG.

  The control unit 18 acquires each information of the time and place of the transaction (step S68). The control unit 18 selects a format suitable for the attribute of the customer, the time and place of the transaction (step S69).

  As described above, by selecting a format in accordance with the time and place at which a transaction is performed, it becomes possible to present information according to customer needs.

  Further, when the points held by the customer are high, it is assumed that the degree of interest in the point information of the customer is high. Therefore, the control unit 18 may change the display mode according to the number of points held by the customer.

  Specifically, the generation unit 18b of the control unit 18 generates presentation information based on the point information PB. For example, when the number of points of the customer is equal to or more than a predetermined value, the generation unit 18b may emphasize the point information and print it on the receipt.

  FIG. 22 shows a subroutine (step S14) of the issuing process of FIG. 4 in the modification. The flow in FIG. 22 differs from the flow in step S29 in FIG. Other processes are the same as the processes in FIG.

  The control unit 18 determines whether the point of the point information is equal to or more than a predetermined value (step S78).

  When the control unit 18 determines that the point is equal to or smaller than the predetermined value in the determination in step S78 (step S78: N), the control unit 18 prints in the normal format (step S72).

  When the control unit 18 determines that the point is equal to or less than the predetermined value in the determination in step S78 (step S78: Y), the control unit 18 prints in the emphasized format (step S79).

  Further, when the use frequency of points is high or the frequency of acquisition of points is high, it is assumed that the degree of interest in the point information of the customer is high. Therefore, the control unit 18 may change the display mode according to the frequency of using the points of the customer.

  Specifically, the generation unit 18b of the control unit 18 generates presentation information based on the frequency of use of the point information PB. For example, when the customer's point usage frequency is equal to or more than a predetermined number of times, the generation unit 18b may emphasize the point information and print it on the receipt.

  Furthermore, in the above-described embodiment, an example has been described in which the information generating apparatus is employed in the POS system 100 and the ATM system 200. However, the information generating apparatus may be employed in, for example, a ticket vending machine system for purchasing a railway ticket. In this case, the number of the designated seat of the ticket, the departure time of the train, and the like may be highlighted.

REFERENCE SIGNS LIST 100 POS system 10 POS terminal 13 card reader 19 a customer information acquisition means 19 b generation means 21 storage device PC storage medium

Claims (12)

Identification information acquisition means for acquiring the identification information from a storage medium carrying customer identification information,
From a storage device that stores the customer information associated with the identification information, customer information acquisition means that acquires the customer information based on the identification information,
Among the plurality of types of presentation information including the transaction information that is the information of the transaction with the customer, the presentation information is generated in a manner according to the customer information for each of the plurality of types of information. Generating means;
An information generation device, comprising: The customer information includes display mode information that is information on a display mode for the customer for each of the plurality of types of information of the presentation information,
The information generation apparatus according to claim 1, wherein the generation unit generates the presentation information based on the display mode information. The customer information includes attribute information regarding the attribute of the customer,
The information generating apparatus according to claim 1, wherein the generating unit generates the presentation information based on the attribute information. The customer information includes age information on the age of the customer,
4. The information generating apparatus according to claim 1, wherein the generating unit generates the presentation information based on the age information. The customer information includes gender information related to the gender of the customer,
The information generating apparatus according to claim 1, wherein the generating unit generates the presentation information based on the gender information. The customer information includes point information on the point service of the customer,
The information generating apparatus according to claim 1, wherein the generating unit generates the presentation information based on the point information.   The information generation apparatus according to claim 1, wherein the generation unit generates the presentation information by modifying characters, graphics, or symbols included in the presentation information.   The information generating apparatus according to any one of claims 1 to 7, wherein the generation unit generates the presentation information except for a part of the presentation information and the transaction information. Identification information acquisition means for acquiring the identification information from a storage medium carrying customer identification information,
From a storage device that stores the customer information associated with the identification information, customer information acquisition means that acquires the customer information based on the identification information,
Among the plurality of types of presentation information including the transaction information that is the information of the transaction with the customer, the presentation information is generated in a manner according to the customer information for each of the plurality of types of information. Generating means;
Presentation means for presenting the presentation information;
An information presentation device, comprising:   The information presentation apparatus according to claim 9, further comprising a printing unit that prints the presentation information on a paper medium.   The information presentation device according to claim 9, further comprising a display unit that displays the presentation information. Identification information acquisition means for acquiring the identification information from a storage medium carrying customer identification information,
From a storage device that stores the customer information associated with the identification information, customer information acquisition means that acquires the customer information based on the identification information,
Among the plurality of types of presentation information including the transaction information that is the information of the transaction with the customer, the presentation information is generated in a manner according to the customer information for each of the plurality of types of information. Generating means;
Presentation means for presenting the presentation information;
An automatic transaction device comprising:

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