JP2019160055A - Facility customer sending support server and communication terminal - Google Patents

Abstract

To promote a user of a vehicle to stay and stop by a facility in the surrounding of a destination.SOLUTION: A vehicle travel information management server 3 comprises: a communication part 32 for sending a recommended drive plan including a plurality of customer sending destination facilities to a communication terminal of a vehicle 9; a position information reception part 302 for recognizing position information of the vehicle from FCD information which is sent from the communication terminal of the vehicle 9; a facility stopping-by determination part 307 for determining that the vehicle 9 is parked in the facility, and for, according to determination that the vehicle 9 is parked in the facility, estimating stopping by of the user of the vehicle 9 to the facility; an incentive calculation application part 309 for issuing an incentive to the user according to a completion ratio to stopping by to the plurality of facilities in the recommended drive plan; an incentive management part 310 for managing the incentive; and a communication part 32 for notifying the communication terminal of the vehicle of the user of the issued incentive.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a facility customer support server for guiding a user of a vehicle such as an automobile to a facility where the user wants to send customers. In particular, when the recommended drive plan is presented to the user and customers are invited to a facility such as a store, the stamp rally method is used to give incentives depending on the level of visit to the facility and the time spent at the facility. The present invention relates to a facility customer support server that maximizes customer effect.

2. Description of the Related Art Conventionally, there is a mechanism for sending customers and receiving advertising revenue from facilities that have received customers by putting hotels, tourist facilities, and restaurants in recommended drive routes in sightseeing spots. However, for example, there are many cases of returning home from a sightseeing spot without going around all the destinations of the drive route because of concern about traffic jams on the return highway. In addition, there are cases where the customer stops by only one place for the convenience of the user, and the customer may not function sufficiently.
In addition, depending on the timing of returning home, there was often a case where traffic congestion on the expressway increased and people who were staying at sightseeing spots had less time loss.
On the other hand, in Patent Document 1, the service server provides a course menu in which a destination is set based on the user's preference, current position and traffic congestion, weather, etc., to a mobile terminal owned by the user, Discloses a navigation system in which a privilege is issued for visiting all destinations of the course menu.
Further, in Patent Document 2, for the purpose of suppressing the occurrence of traffic congestion based on the current traffic situation and the traffic volume expected in the future, the individual vehicle is instructed to change the planned travel route, and the route change instruction is issued. A traffic flow distribution system is disclosed that provides incentives to corresponding vehicle drivers.

JP 2002-207841 A JP 2009-176187 A

In this regard, the navigation system of Patent Document 1 is based on guiding the user according to a course menu provided by the service server while exchanging information between the user's portable terminal and the service server. A guidance request for the next destination had to be sent to the service server. In addition, it is necessary to send evidence that the user is located at each destination.
Further, in the invention disclosed in Patent Document 1, when the user still stops at only some destinations for the convenience of the user, or when the user's moving means is a personal car or a rental car, the traffic congestion on the return route from the sightseeing spot is avoided. For this reason, the customer navigation may not function sufficiently due to the fact that the recommended navigation route is not completed and the vehicle is rounded up, and there has been a problem in achieving the purpose of sending customers to all recommended facilities.

  In addition, the traffic flow distribution system disclosed in Patent Document 2 instructs individual vehicles to change the planned travel route for the purpose of suppressing the occurrence of traffic congestion, and provides the vehicle driver in response to the route change instruction. It provided an incentive for the driver and did not encourage the driver to drop in at the facility.

  The present invention has been made in view of such problems, and presents a recommended drive plan including facility information and schedule information in the vicinity of a destination (for example, a sightseeing spot) to a user of a vehicle. Incentives are automatically given to visits to each facility, and more incentives are given depending on the completion rate of visits and stays, such as stamp rally. , To encourage users to enjoy the recommended drive plan to the end, encouraging the stay of all the facilities and boosting the destination, and on the way home, to shift the departure time from the destination to reduce traffic congestion It aims at providing the facility customer support server which can also aim at flow control.

  (1) A facility customer support server according to the present invention (for example, a vehicle travel information management server 3 described later) includes a position information receiving unit (for example, a position information receiving unit 302 described later) that receives vehicle position information; A recommended plan providing unit (for example, a recommended plan providing unit 304 to be described later) that transmits a recommended drive plan including a plurality of customer destination facilities to a vehicle communication terminal (for example, an in-vehicle navigation device 1 or a portable terminal 2 to be described later); Based on position information of at least one facility among the plurality of customer destination facilities and position information of the vehicle, it is determined that the vehicle is parked in the facility, and it is determined that the vehicle is parked in the facility. Depending on the situation, a facility visit determination unit (e.g., a facility visit determination unit 307 described later) that estimates the user's visit to the facility, and the recommended drive plan It provided an incentive calculation applying unit to issue incentive to the user in accordance with the serial completion rate drop to multiple facilities (e.g., an incentive calculation applying unit 309 to be described later), the.

  According to the facility customer support server of (1), the user issues an incentive according to the completion rate of the stoppage to the facility in the recommended drive plan including a plurality of customer destination facilities. Motivation to visit all of the facilities can be increased. As a result, the visit accuracy to the facility in the recommended drive plan can be improved.

  (2) In the facility customer support server described in (1) (for example, a vehicle travel information management server 3 described later), the facility stop determination unit (for example, a facility stop determination unit 307 described later) further includes the vehicle Is determined to be parked at the facility, the arrival time of the vehicle at the facility is estimated, and the difference between the arrival time and the time when the engine of the vehicle is restarted is determined by the user of the vehicle. The incentive calculation granting unit (for example, an incentive calculation granting unit 309 described later) further calculates a staying time incentive based on the total staying time at each facility, and the incentive calculation granting unit estimates the staying time at the facility. You may make it add.

  According to (2), it is possible to give a motivation to lengthen the staying time in the user's facility, and it is possible to increase the probability of staying long in the sightseeing spot.

  (3) In the facility customer support server described in (1) (for example, a vehicle travel information management server 3 described later), the facility stop determination unit (for example, a facility stop determination unit 307 described later) further includes the vehicle Is determined to be parked at the facility, the arrival time of the vehicle at the facility is estimated, and the difference between the arrival time and the time when the engine of the vehicle is restarted is determined by the user of the vehicle. The incentive calculation granting unit (for example, the incentive calculation granting unit 309 described later) further estimates a staying time at each facility and calculates an incentive individually according to the staying time at each facility, and converts it into the incentive. Then, you may make it add.

  According to (3), it is possible to give a motivation to lengthen the stay time at each facility of the user, and it is possible to increase the probability of staying long at each facility.

  (4) In the facility customer support server according to any one of (1) to (3) (for example, a vehicle travel information management server 3 described later), the incentive is used as a coupon that can be used at the customer facility. You may make it deliver to the said user.

  According to (4), it is possible to give a motivation to lengthen the stay time in the facility of the user who intends to use the coupon, and it is possible to increase the probability of staying long in the facility.

  (5) The facility customer support server according to any one of (1) to (4) (for example, a vehicle travel information management server 3 described later) is provided with the incentive calculation and grant unit (for example, incentive calculation and grant described later). An incentive management unit (for example, an incentive management unit 310 described later) that manages incentives given to the user by the unit 309) may be provided.

  According to (5), the user can manage the assigned incentive, and the usability of the incentive is improved.

  (6) In the facility customer support server according to any one of (1) to (4) (for example, a vehicle travel information management server 3 to be described later), a communication terminal (for example, an in-vehicle system to be described later) of the user's vehicle. The navigation device 1 or the portable terminal 2) includes an incentive management unit (for example, an incentive management unit to be described later) that manages incentives given to the user by the incentive calculation / giving unit (for example, an incentive calculation / giving unit 309 to be described later). 110, 210).

  According to (6), the user can manage the assigned incentives with the communication terminal, and the usability of the incentives is further improved.

  (7) The present invention is a vehicle communication terminal (for example, an in-vehicle navigation device 1 or a portable terminal 2 described later), and the communication terminal stores the position information of the vehicle in a server (for example, vehicle driving information management described later). A location information transmission unit (for example, location information transmission units 102 and 202 described later) to be transmitted to the server 3), and a facility information reception unit (for example, a drive described later) that receives information about a plurality of customer destination facilities from the server. Information acquisition unit 103, 203) and when the vehicle parks in at least one of the plurality of customer destination facilities and stays in the facility, the server informs the server that the vehicle has been parked in the facility. Incentive to receive an incentive given to the user of the vehicle according to the completion rate of the drop-in to the plurality of facilities from the server without notifying Management unit (e.g., incentive management units 110 and 210 to be described later) provided with a.

  According to (7), there is an effect similar to that of the facility customer support server of (1).

  (8) A vehicle communication terminal according to the present invention (for example, an in-vehicle navigation device 1B or a portable terminal 2B described later) receives a recommended drive plan including information about a plurality of customer destination facilities from a server. (For example, drive information acquisition units 103 and 203 described later), a position information acquisition unit (for example, sensor units 13 and 23 described later) for acquiring vehicle position information, and at least one of the plurality of customer destination facilities It is determined that the vehicle is parked at the facility based on position information of one facility and the position information of the vehicle, and in response to the determination that the vehicle is parked at the facility, the user of the vehicle A facility visit determination unit (e.g., facility visit determination units 107 and 207, which will be described later) for estimating a visit to the facility, and the plurality of facilities in the recommended drive plan Information transmitting unit that transmits information for calculating the incentive to issue to the user in response to Chi nearer the completion rate to the server (e.g., the facility drop determination units 107 and 207 to be described later) provided with the.

  According to (8), the same effect as that of the facility customer support server of (1) can be obtained, and further, transmission / reception of vehicle position information and the like during traveling is not necessary, and a drop-in determination on the server side is not necessary. , The burden on the communication network and server is reduced.

  (9) A vehicle communication terminal (for example, an in-vehicle navigation device 1C or a portable terminal 2C described later) according to the present invention receives a recommended drive plan including information about a plurality of customer destination facilities from a server. (For example, drive information acquisition units 103 and 203 described later), a position information acquisition unit (for example, sensor units 13 and 23 described later) for acquiring vehicle position information, and at least one of the plurality of customer destination facilities It is determined that the vehicle is parked at the facility based on position information of one facility and the position information of the vehicle, and in response to the determination that the vehicle is parked at the facility, the user of the vehicle A facility visit determination unit (e.g., facility visit determination units 107 and 207, which will be described later) for estimating a visit to the facility, and the plurality of facilities in the recommended drive plan Incentive calculation applying unit to issue incentive to the user in response to Chi nearer the completion rate (e.g., an incentive calculation assigning unit 109, 209 to be described later) provided with a.

  According to (9), the same effect as that of the facility customer support server of (1) is obtained, and further, transmission / reception of vehicle position information and the like while traveling is not required, and no drop-in determination and incentive calculation on the server side are required. Therefore, the burden on the communication network and server is reduced.

  According to the present invention, a recommended drive plan including facility information and schedule information in the vicinity of a destination (for example, a sightseeing spot) is presented to the user of the vehicle, and each vehicle is encouraged to stop by all the facilities on the drive plan. Incentives are automatically given to visits to facilities, and more incentives are given according to the completion rate of visits and stays of facilities like stamp rally, so that users can enjoy the recommended drive plan to the end. The facility customer support that can increase the destination by encouraging the stay of all facilities, and can also control the traffic flow to reduce traffic congestion by encouraging the departure time from the destination on the return trip A server can be provided.

1 is a diagram illustrating a system configuration of a facility customer support system 100. FIG. It is a functional block diagram which shows the function structure of the vehicle-mounted navigation apparatus 1 mounted in a vehicle. 3 is a functional block diagram showing a functional configuration of a mobile terminal 2. FIG. 3 is a functional block diagram showing a functional configuration of a vehicle travel information management server 3. FIG. It is a figure showing an example of a run history record in an embodiment of the present invention. It is a functional block diagram which shows the function structure of the terminal 6 for facilities. It is a functional block diagram which shows the function structure of the vehicle-mounted navigation apparatus in the modification of embodiment of this invention. It is a functional block diagram which shows the function structure of the portable terminal in the modification of embodiment of this invention. It is a functional block diagram which shows the function structure of the vehicle-mounted navigation apparatus in the other modification of embodiment of this invention. It is a functional block diagram which shows the function structure of the vehicle-mounted navigation apparatus in the further another modification of embodiment of this invention.

[First Embodiment]
Hereinafter, a preferred embodiment of the facility customer support system of the present invention will be described with reference to FIGS.

[Functional configuration of facility customer support system 100]
A functional configuration of the facility customer support system 100 according to a preferred embodiment of the present invention will be described.

As shown in FIG. 1, a facility customer support system 100 includes an in-vehicle navigation device 1 mounted on a vehicle, a portable terminal 2, a vehicle travel information management server 3, a drive plan creation server 4, and a traffic information server 5. And the facility terminal 6 and the vehicle 9. These devices and terminals are connected to each other via a communication network 7 so that they can communicate with each other. Here, a set of the in-vehicle navigation device 1 and the vehicle 9a and a set of the mobile terminal 2 and the vehicle 9b are illustrated, but the number of these sets is not particularly limited. Moreover, in the following description, when calling the vehicle 9a in which the vehicle-mounted navigation device 1 is mounted or the vehicle 9b on which the user using the mobile terminal 2 gets on without distinction, the alphabet at the end is omitted, This is called “vehicle 9”.
In the figure, information transmitted and received by each device and each terminal is also illustrated, but these information are merely examples. In the present embodiment, information other than that illustrated may be transmitted and received.

The in-vehicle navigation device 1 mounted on the vehicle 9a includes a PND (Portable Navigation Device) and the like. Software such as navigation (route guidance) is installed in the in-vehicle navigation device 1, and route guidance from the current position to the destination can be performed based on a user request.
Note that software such as navigation (route guidance) may be installed in advance. Moreover, it may be downloaded as necessary when transmitting / receiving to / from the vehicle travel information management server 3.

The mobile terminal 2 is a mobile phone, a smart phone, a tablet terminal, a PDA (Personal Digital Assistant), a notebook computer, or other portable electronic device, and includes an electronic device having a wireless communication function. The mobile terminal 2 is installed with navigation software, and can perform route guidance from the current position to the destination based on a user request.
Note that the navigation software may be installed in advance. Moreover, it may be downloaded as necessary when transmitting / receiving to / from the vehicle travel information management server 3.

  The vehicle travel information management server 3 transmits and receives information to and from the in-vehicle navigation device 1, the mobile terminal 2, the drive plan creation server 4, the traffic information server 5, and the facility terminal 6 via the communication network 7. The vehicle travel information management server 3 provides in-vehicle navigation of a recommended drive plan (hereinafter also referred to as “recommended plan”) including a drive route (route information) connecting facilities desired to send customers, information on the facility, a stay schedule, and the like. Distribute to the device 1 and the mobile terminal 2.

  The schedule information in the recommended drive plan to be distributed includes the first scheduled departure time, the estimated arrival time in the vicinity of the destination (such as a sightseeing spot), the estimated stay time at each visiting facility, and the estimated arrival time at the final arrival position. In addition, you may make it include the scheduled travel time between visiting facilities and / or recommended drive route information.

  In the following, it is described that the drive plan creation server 4 described later creates a recommended drive plan. However, other than this, for example, existing drive plan information (facility information and schedule information) accumulated as a database The drive plan may be selected as appropriate from the above. Moreover, the vehicle travel information management server 3 may include a functional unit related to the drive plan creation server.

The user inputs a recommended drive plan creation request to the vehicle travel information management server 3 via the in-vehicle navigation device 1. At that time, the user can obtain information on the target position (for example, a sightseeing spot) and the final arrival position (for example, a hotel in a sightseeing spot when staying at a sightseeing spot, a user's home when returning home, etc.) or schedule information ( For example, it is preferable to input a scheduled departure time, a desired destination arrival time, a desired destination departure time, a final arrival position arrival time, and the like.
Further, the user may be able to input information about his / her hobbies / preferences (for example, food / drink preferences).

  The vehicle travel information management server 3 receives the request and information input by the user from the in-vehicle navigation device 1 and transfers them to the drive plan creation server 4 together with the current position information and current time information of the vehicle acquired from the in-vehicle navigation device 1.

  The drive plan creation server 4 is based on the user's request, the current position of the vehicle, the current time, destination / final arrival position information and schedule information input by the user, traffic information received from the traffic information server 5 described later, and A recommended drive plan is created with reference to facility information described later. More specifically, the drive plan creation server 4 creates a recommended drive plan that also considers traffic jam prediction on the way of the route or on the way home by utilizing the lane-specific information received from the traffic information server 5, traffic jam prediction data, and the like. It is preferable.

  The created recommended drive plan is transmitted from the drive plan creation server 4 to the vehicle travel information management server 3 and further distributed to the in-vehicle navigation device 1 and the portable terminal 2. When the user approves the distributed recommended drive plan, navigation based on the recommended drive plan is started.

  The traffic information server 5 processes the accumulated past VICS (registered trademark) (Vehicle Information and Communication System) information, the collected FCD (Floating Car Data), and the like to obtain traffic information (lane-specific information) and congestion prediction data. I will provide a. Receive and provide the number of traveling vehicles, travel time, traffic regulation information, weather information, etc. for each link (route connecting road intersections, inflection points, end points, etc. (nodes)) from the traffic information center, etc. You may do it.

The facility terminal 6 is a terminal installed in each facility, and transmits and receives information to and from the vehicle travel information management server 3 via the communication network 7. The facility terminal 6 includes facility information (for example, location information specified by facility name, category, telephone number, address, business hours, longitude / latitude, etc., product service information (recommended topics, recommended events, etc.), congestion status. (Estimated stay time, etc.), image information, coupon information, distribution time zone information, validity period of the facility information, etc.) may be input in real time.
The inputted facility information is stored in the facility information database 3131 in a facility information area (described later) of the vehicle travel information management server 3. The drive plan creation server 4 is configured so that the facility information database 3131 can be referred to as needed when creating a recommended drive plan.

  Further, the facility terminal 6 has customer information (for example, vehicle or user information set with the facility as a stop-by destination, the number of customers, estimated arrival time, and other facilities set as destinations from the vehicle travel information management server 3. Or the like) may be received in real time (for example, inquiry, notification by e-mail, etc.). Further, the facility terminal 6 makes an inquiry from the vehicle travel information management server 3 as needed to collect customer performance information (for example, customer collection information, coupon usage information, etc. guided to the facility by the facility customer support system 100). Also good.

In the present invention, when a user actually stops at each facility that the customer wants to send, an incentive corresponding to the stop is issued, and the issued incentive is associated with the user ID and stored in the vehicle travel information management server 3. In addition to the drop-in to the facility, an incentive according to the stay time in the facility may be given. In this case, it is preferable to increase the incentive as the user stays in the facility longer.
In addition, in order to improve plan completion motivation, when a change occurs in incentive information, the user may be notified immediately.
In addition, a coupon for the facility may be distributed in advance so as to encourage a visit to the facility.

In the present invention, the stamp rally method is adopted, and the drop-in to all facilities is assumed to be 100% (completion), and an incentive according to the plan completion rate is given.
In addition to the plan completion rate, for example, for major large-scale facilities such as roadside stations and malls, an incentive may be added when a user stays in one large-scale facility for a long time.

Incentives can be issued as coupons that can be used at facilities where customers want to send customers, but are not limited to this. For example, it may be issued as a so-called common point that can be used at a plurality of facilities.
Details of the incentive will be described later.

  Next, the configuration of each device, terminal, and server included in the facility customer support system 100 will be described.

<In-vehicle navigation device 1>
As shown in FIG. 2, the vehicle-mounted navigation device 1 mounted on the vehicle 9a includes at least a control unit 10, a storage unit 11, a radio unit 12, a sensor unit 13, a display unit 14, and an input unit 15. Is provided.

  The control unit 10 is composed of a microprocessor and the like, and controls each component. Details will be described later.

  The storage unit 11 includes a semiconductor memory and the like, and includes an operating system (OS) and programs for route guidance, map information (for example, information on features such as roads and facilities, road information, facility position information, Various information such as parking information, facilities, etc.) and position information are stored. In the figure, as information stored in the storage unit 11, position information 111 and identification information 112, which are information related to the transmission process of position information, are illustrated.

The position information 111 is position information of the in-vehicle navigation device 1 (that is, position information of the vehicle 9a) measured by the sensor unit 13 described later. The position information 111 may include not only information indicating the position where the positioning is performed but also the time when the positioning is performed.
The identification information 112 is information for identifying the in-vehicle navigation device 1. As the identification information 112, for example, a serial number uniquely assigned to the in-vehicle navigation device 1 can be used. In addition, the telephone number assigned to the SIM (Subscriber Identity Module) inserted in the wireless unit 12 in order for the wireless unit 12 to connect to the communication network 7 which is a network such as a cellular phone network is used as the identification information 112. Can be used as In addition, a VIN (vehicle identification number) uniquely assigned to the vehicle 9 a or a number of a license plate can be used as the identification information 112.

  About each information stored in these memory | storage parts 11, it is good also as a structure beforehand memorize | stored in the memory | storage part 11, or a server apparatus (illustration omitted) etc. which were connected to the communication network 7 etc. as needed. May be downloaded as appropriate. Furthermore, it may be appropriately modified according to user input or the like.

The wireless unit 12 includes a DSP (Digital Signal Processor) and the like, and can perform wireless communication through the communication network 7 typified by a mobile phone network such as 4G, and can perform wireless communication with the vehicle travel information management server 3. It is configured.
The radio unit 12 includes an identification number for identifying the vehicle 9a (hereinafter also referred to as “vehicle ID”), a password, current position information of the vehicle 9a, current time information, destination / final destination setting information, schedule information, and recommended drive. A plan creation request or the like can be transmitted to the vehicle travel information management server 3, and a recommended drive plan (facility information and schedule information), electronic coupon information of the facility, or the like can be received from the vehicle travel information management server 3.

The sensor unit 13 includes a GPS sensor, a vehicle speed sensor, a gyro sensor, and the like provided in the vehicle 9a. The sensor unit 13 has a function as position detecting means for detecting the current position, receives a GPS satellite signal by the GPS sensor, and measures the current position (longitude and latitude) of the vehicle 9a. In addition, by providing a vehicle speed sensor, a gyro sensor, a geomagnetic sensor, etc., the current position of the vehicle 9a can be determined by autonomous navigation. If the GPS sensor cannot be determined from the GPS satellite signal, the current position is determined instead. can do.
If GPS communication is not possible, the current position of the vehicle 9a can be calculated from base station information acquired from the wireless unit 12 using AGPS (Assisted Global Positioning System) communication.

  The display unit 14 includes a display device such as a liquid crystal display or an organic EL panel, and displays an image in response to an instruction from the control unit 10. The display unit 14 displays the current position of the vehicle 9a, the map information around the current position of the vehicle 9a read from the storage unit 11, the route information acquired from the vehicle travel information management server 3 via the wireless unit 12, and the recommended drive plan. Various information such as facility information included in the information can be displayed.

  The input unit 15 includes a known input device (not shown) such as a keyboard and a touch panel provided on the display surface of the display unit 14. An operation input from the input unit 15, for example, a signal based on a touch on the touch panel by the user is output to the control unit 10, so that destination position / final destination information, schedule information, etc. are input, and a request for creating a recommended drive plan is input. And operations such as enlargement / reduction of the map can be performed.

In addition, although not shown, a speaker 16 and a microphone 17 can be provided. The speaker 16 outputs a sound to the driver (or user), and the microphone 17 collects a sound or the like emitted by the driver (or user).
By doing so, information is output from the speaker 16 by voice, and various selections and instructions by the driver (or user) input by voice through the microphone 17 may be input to the control unit 10 by voice recognition technology. it can.

  The control unit 10 includes a microprocessor having a CPU, RAM, ROM, I / O, and the like. The CPU executes each program read from the ROM or the storage unit 11, reads information from the RAM, ROM, and the storage unit 11 at the time of execution, writes information to the RAM and the storage unit 11, The wireless unit 12, the sensor unit 13, the display unit 14, and the input unit 15 exchange signals.

The control unit 10 executes each program (hereinafter also collectively referred to as “facility customer support application”), whereby the in-vehicle navigation device 1 is designated as a predetermined means (hereinafter collectively referred to as “facility customer support unit”). Make it work. For example, when a program for facility customer support is started, based on facility customer support instructing a right or left turn while displaying the current position by using position information from the sensor unit 13 (for example, by a stamp rally method) Route guidance is possible.
Further, the control unit 10 causes the in-vehicle navigation device 1 to execute a predetermined procedure (hereinafter collectively referred to as “facility customer support procedure”) by executing each program.

  Hereinafter, functions of the control unit 10 will be described from the viewpoint of the facility customer support unit. The explanation based on the viewpoint of the facility customer support procedure (method) can be explained by substituting “procedure” for “part”, and is therefore omitted.

  As illustrated in FIG. 2, the control unit 10 includes a connection processing unit 101, a position information transmission unit 102, a drive information acquisition unit 103, a drive information provision unit 104, and a route guidance unit 105.

<Automatic start>
The vehicle-mounted navigation device 1 is automatically activated when the driver turns on the ignition switch of the vehicle 9a (starts the engine). The in-vehicle navigation device 1 operates until the driver turns off the ignition switch of the vehicle 9a (stops the engine).

<Connection processing unit 101>
When the in-vehicle navigation device 1 is automatically activated, the connection processing unit 101 executes a login process with respect to the vehicle travel information management server 3 using, for example, an identification number (vehicle ID) and a password for identifying the vehicle 9a. The current position information of the vehicle 9a calculated by the sensor unit 13 and the current time information acquired from the time measuring unit (not shown) are transmitted to the vehicle travel information management server 3 via the wireless unit 12.

<Position information transmitter 102>
The position information transmitting unit 102 periodically transmits the vehicle ID, the current position information of the vehicle 9 a calculated by the sensor unit 13, the current time information acquired from the time measuring unit (not shown), and the like via the wireless unit 12. The information is transmitted to the travel information management server 3. In addition, you may make it include the speed information of the vehicle 9a calculated by the sensor part 13 as information transmitted.
The location information transmitting unit 102 does not transmit the current location information and current time information of the vehicle 9a acquired at a predetermined time interval (for example, every 3 seconds) to the vehicle travel information management server 3 in real time each time. A plurality of data can be collectively transmitted (for example, current position information and current time information of the vehicle 9a for 5 minutes) and transmitted at a time (so-called burst transmission).
It should be noted that the acquisition time interval (for example, every several seconds) of the current position information of the vehicle 9a and the number of transmissions at a time when transmitting a plurality of bursts at once can be set in advance.

  A position information transmission unit from when it is determined by the route guidance unit 105 described later that the vehicle 9a has arrived in the vicinity of a facility (store or the like) to which a customer wants to send a customer, until the ignition switch is turned off (engine stop). 102 transmits the vehicle ID, the current position information of the vehicle 9 a calculated by the sensor unit 13, the current time information acquired from the time measuring unit (not shown), and the like to the vehicle travel information management server 3 via the wireless unit 12. be able to.

<Drive information acquisition unit 103>
The drive information acquisition unit 103 transmits a recommended drive plan creation request input from the user to the vehicle travel information management server 3 via the wireless unit 12. When requesting the creation of a recommended drive plan, the target location of the drive (for example, a sightseeing spot) and the final arrival position (for example, if staying in a sightseeing spot, a hotel in the sightseeing spot, if returning home, the user's home etc. or rental car business) It is preferable to input the setting information and the schedule information (for example, the first scheduled departure time, the desired arrival time at the final arrival position, etc.). Moreover, you may enable it also to input the information about a user's hobbies and tastes (for example, food and drink preferences, etc.).
By doing so, the drive information acquisition unit 103 can acquire a recommended drive plan from the vehicle travel information management server 3. The recommended drive plan can include, for example, schedule information, facility information related to the visited facility, incentive information according to the plan completion rate, and the like.
The schedule information includes an initial scheduled departure time, an estimated arrival time in the vicinity of a destination (such as a sightseeing spot), an estimated stay time at each visiting facility, and an estimated arrival time at the final arrival position. In addition, you may make it include the scheduled travel time between visiting facilities and / or recommended drive route information. Here, the recommended drive route refers to various conditions such as traffic conditions up to the final arrival position, traffic congestion loss mitigation on the return trip, arrival time at the visiting facility, and use of toll roads using traffic information and map information. Routes that are optimal for the user calculated after taking into account (for example, the shortest travel time, the shortest distance, priority on general roads, priority on toll roads, low charges on toll roads, etc., CO ₂ emissions This means a route that satisfies a predetermined condition among conditions such as a small amount). The predetermined condition can be designated in advance by the user.
The facility information relating to the visited facility preferably includes, for example, product service information (recommended topic, recommended event, etc.), popularity, image information, coupon information, and the like of the facility. Also, incentive information according to the plan completion rate, etc. is an incentive provided separately from coupon information provided by individual visiting facilities in order to improve plan completion motivation according to the status of visits to the visiting facilities of the plan. Information related to information is included.
The drive information acquisition unit 103 may acquire a recommended drive plan selection list from the vehicle travel information management server 3 so that the user can select from a plurality of recommended drive plan proposals. Thereafter, the drive information acquisition unit 103 may acquire the drive plan selected by the user from the vehicle travel information management server 3. The drive information acquisition unit 103 outputs the acquired recommended drive plan to the drive information provision unit 104.
In addition, the vehicle travel information management server 3 (or drive plan creation server 4) updates the planned travel time between the visiting facilities included in the schedule information, the recommended drive route information, etc. according to the road traffic situation, etc. The drive information acquisition unit 103 is preferably configured to appropriately acquire updated schedule information distributed from the vehicle travel information management server 3 (for example, by a push method).

<Drive information providing unit 104>
The drive information providing unit 104 can scroll the visitor facility information distributed from the vehicle travel information management server 3, for example, information on product services provided by the visitor facility, image information, congestion status, coupon information, and the like on the display unit 14. Can be displayed. The drive information providing unit 104 can also be configured to output the facility information distributed from the vehicle travel information management server 3 through the speaker 16 by voice.
The drive information providing unit 104 can export the distributed facility coupon information and the like to the mobile terminal 2. By doing so, the user can receive the special treatment described in the coupon information by displaying the coupon information of the facility via the portable terminal 2 when entering the visited facility.
When the user selects recommended drive route information, the drive information providing unit 104 outputs the recommended drive route information included in the recommended drive plan acquired by the drive information acquiring unit 103 to the route guide unit 105. To do. More specifically, the drive information providing unit 104 determines, for example, from the current parking position (first departure position or stay visiting facility) to the next visiting facility based on the recommended driving route information. When leaving for, output route information based on recommended drive route information. By doing so, the route guidance unit 105 can start route guidance to the next visited facility.
Note that the user may arbitrarily set the next visiting facility based on the scheduled movement time between the visiting facilities included in the schedule information. By doing so, for example, when the staying time becomes longer than planned, the facility that is most interested in the user can be selected from the unvisited facilities as the next visiting facility. By doing so, the route guidance unit 105 can start route guidance to the next visited facility selected by the user.

<Route guide 105>
As described above, the route guidance unit 105 performs route guidance from the current parking position (first departure position or stay visit facility) to the next visit facility.
The route guide unit 105 is a value in which a difference between the current position of the vehicle 9a measured by the sensor unit 13 and the position of a facility (store or the like) that the customer wants to send received from the vehicle travel information management server 3 is set in advance (for example, 50 m). If it is within the range, it is determined that the vehicle 9a has arrived in the vicinity of the facility that the customer wants to send.
The route guide unit 105 determines whether the vehicle 9a has arrived in the vicinity of the facility that the customer wants to send before the ignition switch is turned off (engine stopped). Instructing the vehicle travel information management server 3 to transmit the current position information of the vehicle 9a calculated by the sensor unit 13 and the current time information acquired from the time measuring unit (not shown) to the vehicle travel information management server 3 via the wireless unit 12. Also good.

Next, the mobile terminal 2 will be described.
<Mobile terminal 2>
As illustrated in FIG. 3, the mobile terminal 2 includes at least a control unit 20, a storage unit 21, a wireless unit 22, a sensor unit 23, a display unit 24, an input unit 25, and a short-range communication unit 26. Is provided.
Here, the control unit 20, the storage unit 21, the wireless unit 22, the sensor unit 23, the display unit 24, and the input unit 25 have functions equivalent to the functional blocks of the same name included in the in-vehicle navigation device 1 described above. Have. In other words, the term “in-vehicle navigation device 1” in the description of the in-vehicle navigation device 1 is replaced with “portable terminal 2”, and the term “vehicle 9a” in the description of the in-vehicle navigation device 1 is “vehicle 9b”. By replacing, each functional block of the portable terminal 2 is explained. In the following, overlapping description will be omitted, and functions unique to the portable terminal 2 that do not overlap with the functions of the in-vehicle navigation device 1 will be described.

<Drive information providing unit 204>
The drive information providing unit 204 responds to an instruction such as a user's operation on the touch panel or an operation on the input unit 25 (even when the vehicle is traveling), facility information distributed from the vehicle traveling information management server 3 to the display unit 24, For example, information related to product services provided by the facility, image information, congestion status, coupon information, and the like can be displayed in a scrollable manner.
The drive information providing unit 204 stores the distributed coupon information of the facility in the storage unit of the mobile terminal 2. By doing so, when entering the facility, the coupon information of the facility is displayed on the display unit 24, so that it is possible to receive preferential treatment described in the coupon information.

<Route guide unit 205>
When the route guidance by the portable terminal 2 is started, the route guidance can be continued even when the user gets off the vehicle 9b and uses walking or public transportation. If route guidance by the route guidance unit 205 of the mobile terminal 2 is not used, the task of the route guidance unit 205 may be terminated.
As another example, the route information may be calculated by the mobile terminal 2 (for example, the route guide unit 205) instead of being received from the vehicle travel information management server 3.

Moreover, since the portable terminal 2 is different from the vehicle-mounted navigation apparatus 1 by the point etc. which include the short distance communication part 26, this difference is demonstrated below.
The near field communication unit 26 performs non-contact near field communication conforming to standards such as NFC (Near Field Communication) and Bluetooth (registered trademark), or wired near field communication via a USB (Universal Serial Bus) cable or the like. It is a part for.
On the other hand, the vehicle 9 b includes a short-range communication unit for communicating with the short-range communication unit 26. For example, the ECU (Electronic Control Unit) of the vehicle 9b includes a short-range communication unit.
And the case where the portable terminal 2 can communicate with ECU by near field communication is a case where the portable terminal 2 exists in the vehicle 9b. In this case, the position information measured by the sensor unit 23 of the mobile terminal 2 corresponds to the position information of the vehicle 9b.

  Therefore, the portable terminal 2 activates the position information transmission unit 202 while it can perform near field communication with the ECU via the near field communication unit 26. Then, the activated position information transmission unit 202 is similar to the position information transmission unit 102 of the in-vehicle navigation device 1, and the position information 211 for identifying the movement route of the vehicle 9 b measured by the sensor unit 23 and the identification information 212. Is transmitted to the vehicle travel information management server 3. Here, the identification information 212 is information for identifying the mobile terminal 2 and also information for identifying the vehicle 9b (that is, mobile object identification information for identifying the mobile object). As the identification information 212, as in the case of the in-vehicle navigation device 1, a production number uniquely assigned can be used. In addition, the telephone number given to the SIM (Subscriber Identity Module) inserted in the wireless unit 22 so that the wireless unit 22 connects to the communication network 7 which is a network such as a cellular phone network is used as the identification information 212. Can be used as In addition, the identification information 212 may be a VIN (vehicle identification number) or a license plate number uniquely assigned to the vehicle 9b.

  For example, when the user has the portable terminal 2 and gets on the vehicle 9b and turns on the start switch of the vehicle 9b such as an ignition switch, the vehicle 9b and the portable terminal 2 are connected (paired), and the portable terminal 2 The measured position information 211 and identification information 212 are transmitted from the mobile terminal 2 to the vehicle travel information management server 3. In this case, the position specified by the position information 211 measured immediately after the pairing of the vehicle 9b and the portable terminal 2 can be transmitted to the vehicle travel information management server 3 as the first vehicle position, that is, the departure position.

Further, when the start switch of the vehicle 9b such as an ignition switch is turned off, the pairing between the vehicle 9b and the portable terminal 2 is released. In this case, the position specified by the position information 211 measured immediately before being released can be transmitted to the vehicle travel information management server 3 as the final vehicle position, that is, the parking position.
In this case, transmission may be performed in real time, burst transmission may be performed, burst transmission may be switched to real-time transmission when it is determined that the vehicle has arrived at the parking position, departure position Or the point which may add the starting information and stop information which show that it is a parking position, and the point which may transmit a parking position at the time of restart are the same as that of the position information transmission part 102.

When the vehicle 9b has a function of positioning the position information, the position information 211 measured by the vehicle 9b is used as the position information 211 instead of the position information measured by the sensor unit 23. You may make it transmit. In this case, the sensor unit 23 may be omitted from the mobile terminal 2.
The configuration of the mobile terminal 2 has been described above.

Next, the vehicle travel information management server 3 will be described.
<Vehicle travel information management server 3>
As shown in FIG. 4, the vehicle travel information management server 3 includes at least a control unit 30, a storage unit 31, and a communication unit 32, and further includes a display unit 34 and an input unit 35 as necessary. ing.

The control unit 30 includes a processor having a CPU, a RAM, a ROM, an I / O, and the like, and controls each component. The CPU executes each program for navigation read from the RAM, ROM, or storage unit 31, and reads information from the RAM, ROM, and storage unit 31 when executing the program. Information is written and signals are exchanged with the communication unit 32.
Details will be described later.

  The storage unit 31 includes a semiconductor memory, a hard disk drive, and the like, and stores various information such as an operating system (OS) and software called applications. For this reason, in the storage unit 31, for example, information on features such as roads and facilities, road information, facility position information, parking lot information, map information (not shown) including facility identification information, position information, etc. In addition to storing various information, various storage areas such as a navigation information area 312, a facility information area 313, a travel history information area 314, and a user information area 315 are secured.

<Navigation information area 312>
In the navigation information area 312, map information for navigation, road link information, and the like are stored in advance. Map information includes display map data for displaying the background of roads and road maps, position information of nodes (for example, road intersections, inflection points, end points, etc.) and their type information, and routes connecting the nodes. Road network data including link cost data and the like regarding position information and type information of a link and cost information (for example, distance, required time, etc.) of all links are included.

  In the navigation information area 312, the traffic information received from the traffic information server 5 is stored together with the recording time when the traffic information is received. The traffic information includes, for example, lane-specific information, traffic congestion prediction data, the number of traveling vehicles for each link, required travel time, traffic regulation information, weather information, and other factors that affect travel costs. Moreover, you may record the past traffic information etc. of a link. Future traffic information can be predicted by referring to the past traffic information of the link.

<Facility information area 313>
The facility information area 313 is specified by facility identification information (hereinafter also referred to as “facility ID”), name, category, telephone number, address, business hours, longitude / latitude, etc. set by the vehicle travel information management server 3. Is stored as the facility information database 3131. Furthermore, for example, information on product services provided by the facility (recommended topics, recommended events, menus provided if the facility is a restaurant, etc.), congestion information (estimated stay time, etc.), image information, incentive coefficient (described later) Facility information, etc., facility status (for example, reservation information for each facility time zone and for each user, reservation information indicating availability, etc.), conditions for distribution of the facility information (for example, the facility information) The effective period of the information, the delivery time zone of the facility information, etc.) may be stored.
In this case, the contents of the facility information (for example, the validity period of the facility information, distribution image information, merchandise service information, coupon information, availability, etc.) and conditions regarding the distribution of the facility information (for example, the validity period of the facility information, The facility information distribution time zone and the like are preferably input and updated in real time from the facility terminal 6 described later.
Moreover, you may make it memorize | store the customer attraction result information (for example, customer attraction information, coupon utilization information, etc. which were induced | guided | derived to the said facility by delivery information) etc. calculated for every facility. By doing so, it may be possible to inquire the customer acquisition record information from the facility terminal 6 at any time, and to update the facility information to be distributed at any time based on the customer acquisition record information.

<Running history information area 314>
The travel history information area 314 stores a travel history record that manages position information, time information, and the like periodically transmitted from the in-vehicle navigation device 1 and the mobile terminal 2 mounted on the vehicle 9 for each user ID and vehicle ID. Is done. The travel history record will be described in detail in the description of the position information receiving unit 302 described later.

<User information area 315>
In the user information area 315, vehicle information (for example, information such as the type of vehicle, a license plate, and a frame number of the vehicle body) is managed for each “vehicle ID”, and user profile information (for example, for each “user ID”) A subscriber information database 3151 for managing age, sex, home address, family structure, hobbies, preferences, etc.) is stored. Here, the vehicle ID and the user ID of the user of the vehicle are associated one-to-one. The vehicle ID and the user ID may be the same identification information. Hereinafter, for simplicity, vehicle ID and user ID are referred to as the same identification information unless otherwise specified.
The user information area 315 stores a My Page 3152 set for each user ID or vehicle ID of the mobile terminal 2. In My Page 3152, for example, information and coupons related to incentive data given to the user are stored.

  In the case of transmission / reception with the in-vehicle navigation device 1 and the mobile terminal 2, the communication unit 32 implements a communication protocol capable of wireless communication such as 4G. In addition, the communication unit 32 implements a communication protocol that can perform wired communication (for example, an Internet line) or wireless communication in the case of transmission / reception with the drive plan creation server 4, the traffic information server 5, and the facility terminal 6. .

The control unit 30 causes the vehicle travel information management server 3 to function as predetermined means (hereinafter collectively referred to as “navigation control unit”) by executing each program for navigation.
Further, the control unit 30 causes the vehicle travel information management server 3 to execute predetermined steps (hereinafter collectively referred to as “navigation control steps”) by executing each program for navigation.

  Hereinafter, functions of the control unit 30 will be described from the viewpoint of the facility customer support control unit. Note that the explanation based on the viewpoint of the facility customer support control step (method) can be explained by replacing “part” with “step”, and thus will be omitted.

  As shown in FIG. 4, the control unit 30 includes a login processing unit 301, a location information receiving unit 302, a recommended plan creation / updating unit 303, a recommended plan providing unit 304, a route setting unit 305, and a route notification unit 306. A facility drop-in determination unit 307, a usage record creation unit 308, an incentive calculation grant unit 309, an incentive management unit 310, and a subscriber information database creation unit 311.

<Login processing unit 301>
The login processing unit 301 executes a login process from the in-vehicle navigation device 1 or the portable terminal 2, performs a connection process with the in-vehicle navigation device 1 or the portable terminal 2, and is transmitted from the in-vehicle navigation device 1 or the portable terminal 2. A travel history record for managing position information, time information, vehicle speed information, and the like is created in the travel history information area 314 based on the subscriber information database 3151.
By doing so, the vehicle travel information management server 3 can centrally manage the travel history records of the in-vehicle navigation device 1 or the mobile terminal 2.
In addition, the login processing unit 301 executes login processing from the facility terminal 6.

<Position information receiving unit 302>
The position information receiving unit 302 receives current position information, time information, and the like periodically transmitted from the in-vehicle navigation device 1 or the mobile terminal 2, and additionally updates the travel history records described above.
In addition, the vehicle-mounted navigation device 1 or the portable device from when it is determined that the vehicle has arrived in the vicinity of a visiting facility (hereinafter also referred to as a “stop destination facility”) that the customer wants to send to the customer until the ignition switch is turned off (engine stop). Current position information, current time information, and the like transmitted from the terminal 2 are additionally updated in the travel history record.
Specifically, the position information receiving unit 302 receives position information, time information, and the like periodically transmitted from when the vehicle is turned on until when the vehicle is turned off (that is, from departure to arrival). And stored in a travel history record managed for each identification information of the vehicle 9. Thus, the travel history record stores information on the current position that is sequentially received from the vehicle 9. The reception may be received once every few seconds, or may be stored in time series on the vehicle side and received together at a certain time or when the application is activated on the vehicle side. Good. The travel history record may be stored as an undecided record of the visiting facility when the vehicle is moving.
As for the departure facility ID corresponding to the departure position and the visited facility ID corresponding to the arrival position, the departure position and the arrival position are included in the map information based on the map information, facility position information, etc. of the storage unit 31, respectively. The departure facility ID and the arrival facility ID can be specified by comparing with the facility information.
When the vehicle 9 is turned off, the travel history record is stored as a travel history record including visiting facility information by determining a visiting facility that is an arrival position.
An example of the data structure of the travel history record will be described with reference to FIG. As shown in FIG. 5, the travel history record is specified based on “position information” received from each of the in-vehicle navigation device 1 and the mobile terminal 2 as described above, and “departure position” and “arrival position”. including. As described above, the “arrival position” includes undetermined data when the vehicle 9 is moving.
As shown in FIG. 5, the “departure position”, “arrival position”, and “route information” are stored in association with each drive from ignition on to ignition off.

  As described above, the “vehicle ID” in the travel history record is information for identifying the in-vehicle navigation device 1 or the portable terminal 2 that is a transmission source of position information or the like, and the vehicle 9 on which these are mounted.

The “departure position” in the travel history record is information for specifying the position where the user departed from the vehicle 9. The position information receiving unit 302 specifies the departure position from the position information received together with the vehicle ID. For example, as described above, when the position information includes information indicating the departure position, the information indicating the departure position is stored in the departure position field in the travel history record.
If the position information does not include information indicating the departure position, for example, the position corresponding to the position information received first after the transmission of the position information or the like is regarded as the departure position. You can also.

The “arrival position” in the travel history record is information for identifying a place (for example, a visiting facility) where the user arrived and stayed with the vehicle 9 except when the vehicle 9 is moving.
When the vehicle 9 is turned off, the position information receiving unit 302 can specify the arrival position (visit facility) from the position information received together with the identification information. For example, consider a case where the position information includes information indicating a parking position. In this case, the parking position is compared with the position of each facility included in the map information (and the position of the parking lot associated with the facility), and the specified parking position is compared with the position of any facility (and the facility). When the linked parking lot positions) match, it is determined that the user of the vehicle 9 has arrived and stayed at this facility.
The facility identification information (facility ID) included in the map information is stored in the arrival position field in the travel history record.

In addition, if the position information does not include information indicating the parking position, for example, the position corresponding to the position information received last until the transmission of the position information is terminated, A position that does not change with time is regarded as a parking position, and a visiting facility can be specified by comparing with the position of each visiting facility (and the position of a parking lot associated with the facility).
Further, if the position information does not include information indicating the parking position, for example, a facility set as a destination in route guidance can be specified as a visiting facility.

  The degree of “coincidence” between the parking position described above and the location of the visiting facility may be arbitrarily determined. For example, when the in-vehicle navigation device 1 or the portable terminal 2 can measure the position information with high accuracy, the range for determining coincidence may be narrowed. On the other hand, when the in-vehicle navigation device 1 or the portable terminal 2 cannot measure the position information with high accuracy, the range for determining the match may be widened. In other words, it may be determined that there is a match even when the position is slightly shifted.

  In addition, the position information receiving unit 302 has not received information indicating an arrival position after transmission of position information or the like has been started once, or when any position cannot be regarded as an arrival position. Since the driving of the moving body continues and is still moving, for example, information “moving” may be stored in the arrival position field.

  Further, the “route information” in the travel history record is all the position information received from the time when transmission of position information or the like is once started until it is ended. With all the position information, it is possible to specify the movement path from the departure position to the arrival position in the drive unit from the ignition on to the ignition off.

<Recommended plan creation / update unit 303>
The recommended plan creation update unit 303 creates a recommended drive plan based on a request for creating a recommended drive plan from the user received from the in-vehicle navigation device 1 or the portable terminal 2 via the communication unit 32.
More specifically, the recommended plan creation update unit 303 may cause the drive plan creation server 4 to create a recommended drive plan.
As described above, the recommended plan creation / updating unit 303 proposes a recommended drive plan selection list to the in-vehicle navigation device 1 or the portable terminal 2 so that the user can select from among a plurality of recommended drive plans. May be. By doing so, you may make it determine a recommended drive plan by receiving a user's selection result from the vehicle-mounted navigation apparatus 1 or the portable terminal 2. FIG.
After that, when the vehicle 9 is moving according to the set recommended drive plan, the recommended plan creating / updating unit 303 determines the arrival time, stay time, departure time, etc. of the visiting facility according to the road traffic situation or the like. Accordingly, it is preferable to update the travel time between the visiting facilities and the recommended drive route information included in the schedule information of the recommended drive plan, and appropriately review the incentive information according to the plan completion rate and the like. By doing so, the user can move between the visiting facilities according to the movement state of the vehicle 9, traffic conditions, and the like.

<Recommended plan providing unit 304>
The recommended plan providing unit 304 transmits the recommended drive plan created and updated by the recommended plan creation / updating unit 303 to the in-vehicle navigation device 1 or the portable terminal 2 via the communication unit 32. As described above, when the recommended plan providing unit 304 receives the updated recommended drive plan from the recommended plan creation / updating unit 303, the recommended plan plan is updated to the in-vehicle navigation device 1 or the portable terminal 2 by, for example, the push method. Is preferably configured to transmit.

<Route setting unit 305>
As described above, when the user has selected recommended drive route information, the route setting unit 305 determines the next visit from the current position (first departure position or stay visit facility) based on the recommended drive route information. Set route information for the facility. Further, when the user arbitrarily sets the next visiting facility, route information to the next visiting facility selected by the user is set.

  The created drive route (route information) may be stored in the user information area 315 of the storage unit 31 in association with a facility set as a stop-by destination and a user ID or vehicle ID.

<Route notification unit 306>
The route notification unit 306 reads the drive route (route information) stored in the user information area 315 of the storage unit 31 and transmits the drive route (route information) to the in-vehicle navigation device 1 or the portable terminal 2 via the communication unit 32.

  Note that the route notification unit 306 includes customer information (for example, vehicle 9 or user information set as the destination of the facility, the number of customers, the estimated arrival time, whether or not other facilities are set as the destination) You may make it notify to the facility terminal 6 of the plant | facility set as a stop. By doing so, facilities that are routed as stopover destinations can make visitor predictions.

<Facility drop-in determination unit 307>
The facility drop-in determination unit 307 determines whether or not the vehicle 9 actually stops at a facility set as a stop-by destination in the recommended drive plan. More specifically, as described above, the facility visit determination unit 307 determines whether or not the parking facility specified by the location information reception unit 302 matches the visited facility set as the stop destination in the recommended drive plan. To do.

  If the facility drop-in determination unit 307 determines that the user has parked at the facility set as the stop-by destination in the recommended drive plan, then the facility drop-in determination unit 307 estimates the staying time of the user at the facility. The facility drop-in determination unit 307 sets the time that is the difference between the facility arrival time and the time received when the ignition is turned on next time as the estimated stay time of the user at the facility.

  Based on the determination result, the vehicle travel information management server 3 can perform a success reward (billing) process by guiding the user to the facility. At the same time, the vehicle travel information management server 3 can perform an incentive issuance process for the user based on the incentive information included in the recommended drive plan. This will be described later.

<Use record creation unit 308>
Based on the determination by the facility drop-in determination unit 307, the usage record creation unit 308 is provided for each facility with customer information (for example, usage date and time, distributed facility information, the facility) guided to the facility by the facility customer support system 100 Vehicle 9 or user set as a stop-off destination, vehicle 9 or user set up and stopped at the facility, vehicle 9 or user set up as the stop-off destination but not visited), and coupon of the customer Usage information, sales information, and the like can be calculated and stored in the facility information area 313 of the storage unit 31. In addition, the number of cases where these pieces of information are statistically processed can be created and stored.

  Similarly, the use record creating unit 308 uses the use record information of the facility customer support system 100 for each vehicle ID or each user ID (for example, use date and time, a facility set as a stop, a stop set as a stop and a stop , A facility that has been set as a stopover but has not stopped), coupon use information at the facility, and the like can be calculated and stored in the storage unit 31.

<Incentive calculation granting unit 309>
The incentive calculation assigning unit 309 calculates an incentive according to the drop-in to the facility when the facility drop-off determination unit 307 determines that the vehicle 9 actually stops at the facility set as a stop-by destination in the recommended drive plan. Issue incentives to users.

The incentive calculation is performed as follows, for example.
The incentive calculation assigning unit 309 refers to the incentive information included in the recommended drive plan and calculates a drop-in incentive for the facility. For example, a basic point (for example, 100 points) is given to a stop by a facility, and an incentive is set so that an incentive coefficient multiplied by a coefficient corresponding to the stay time becomes a stop incentive. If there is, drop incentive is calculated as follows.
Stop-in incentive = basic point x incentive coefficient x coefficient according to stay time
(Formula 1)
Note that Equation 1 is an example of a drop-in incentive calculation, and is not limited to this.

Here, the incentive coefficient may be uniformly the same value (for example, 1.0) for general facilities, and the incentive coefficient is higher (for example, 1) than other facilities for main facilities such as roadside stations and malls. .5) may be used.
In addition, the coefficient corresponding to the stay time may be increased as the stay time of the user in the facility becomes longer. For example, it may be 1.0 if it is within 1 hour, 1.1 if it exceeds 1 hour, and so on. Further, a coefficient corresponding to the staying time may be set depending on the visiting facility.
Moreover, you may make it calculate a stay time incentive based on the sum total of the stay time to each facility, without using the coefficient according to a stay time.
By doing so, for example, it becomes possible to motivate the user to lengthen the staying time in the sightseeing spot. In addition, for example, when a traffic jam is predicted on the way home, it is possible to motivate the user to increase the staying time at the visiting facility in order to avoid the traffic jam. As a result, for example, it is possible to control traffic flow for alleviating traffic congestion by controlling the sightseeing spot to be energized and the departure time from the sightseeing spot to be delayed, for example.

Furthermore, in the present invention, it is preferable to add incentives (bonus points) according to the plan completion rate, with 100% of stops at all facilities as in the stamp rally.
The completion rate is the ratio (percentage) of the number of facilities actually visited to the total number of facilities in the recommended drive plan.
The completion rate and the incentive (number of points) are not proportional to each other, but are preferably increased step by step and the increase increases as it approaches 100%. For example, 0 points for 50% or less, 10 points for over 50%, 20 points for over 75%, 50 points for over 90%, 100 points for 100%, etc. By doing so, it is possible to further increase the motivation of the user who stops at all the facilities recommended by the recommended drive plan or to follow the recommended drive route to the end, and also improves the satisfaction of the user. it can. As a result, it is possible to control traffic flow for alleviating traffic congestion, for example, by enlivening a sightseeing spot and delaying the departure time from the sightseeing spot, for example.

  Furthermore, the incentive provision of the stamp rally method can further increase the motivation by notifying the user of the progress on the way. The incentive calculation / giving unit 309 can notify the in-car navigation device 1 and the mobile terminal 2 of the user every time an incentive is issued. A message such as “20 points are awarded when the two facilities are stopped and 100 points are granted when the three facilities (all remaining facilities) are stopped” may be notified.

  The above is merely an example of incentive calculation, and the calculation method is not limited to this. Any other method may be used as long as it can increase the user's willingness to stop by the recommended facility.

Incentives can be issued as points available at each facility, but are not limited to this. For example, it can be issued as a coupon that can be used at a specific facility.
When the incentive is issued as a coupon that can be used at a specific facility, the incentive calculation assigning unit 309 may transmit information indicating that the coupon has been issued to the facility terminal 6 of the facility.

In addition, the user stayed in one or more facilities for a long time exceeding the estimated stay time (expected time for the facility), or the inter-facility travel time significantly exceeded the scheduled time, etc. This may make it difficult to stop by during the day. In such a case, as described above, for example, the recommended plan creation / updating unit 303 may be configured to change the recommended drive plan in the middle. By doing so, it becomes possible for the user to achieve a completion rate of 100% with the changed recommended drive plan, so stop by all the facilities recommended by the recommended drive plan after the change, or the recommended drive route The user's motivation to follow to the end can be increased, and the user's satisfaction can be improved. As a result, it is possible to control traffic flow for alleviating traffic congestion by enlarging the sightseeing spot and shifting the departure time from the sightseeing spot, for example.
In addition, after creating a recommended drive plan, if there is an unexpected traffic jam (or forecast), a coupon for the facility that you are going to stop by temporarily will be used to prevent the user from getting involved in the traffic jam. It may be issued to encourage the user to stay for a long time at the facility. In this way, for example, the sightseeing area can be energized and the departure time from the sightseeing area can be controlled to control traffic flow for reducing traffic congestion.

<Incentive management unit 310>
Next, the incentive management unit 310 will be described. The incentive management unit 310 manages the incentive data given to the user of the vehicle 9 by the incentive calculation giving unit 309 based on the recommended drive plan. More specifically, the incentive management unit 310 provides the incentive data to be used in response to the use request for the incentive data given to the user of the vehicle 9, and the incentive data used by the user of the vehicle 9. In addition to consumption (cancellation), the acquisition history of incentive data given to the user of the vehicle 9, the usage (consumption) history of incentive data, the remaining incentive data, and the like are managed in association with the user ID of the vehicle 9. .
More specifically, the assigned incentive data is stored in the user information area 315 of the storage unit 31 together with the user ID. You may make it accumulate | store in the account set to the said user's my page 3152. FIG. At the same time, incentive data may be transmitted to the in-vehicle navigation device 1 and the portable terminal 2 by a push method. By doing so, the user can use the incentive data calculated based on the information of the facilities visited so far at the next destination, and the user who wants to complete the visit to the recommended facility. Can increase motivation.
In addition, for incentive data with a valid period condition, incentive data is managed such as invalidating the incentive data when the valid period has passed. Further, the incentive management unit 310 updates the incentive data obtained by the user of the vehicle 9 so far, the usage status thereof, and the incentive data effective at the present time in response to the incentive data inquiry request from the user of the vehicle 9. Information can be provided.
Note that the incentive management unit 310 stores the incentive data currently acquired by the user of the vehicle 9 on the vehicle 9 side (that is, the in-vehicle navigation device 1 or the portable terminal 2). You may make it export to the terminal 2. FIG. By doing so, incentive data can be used even in the offline state with the vehicle travel information management server 3.
Conversely, incentive data held in the in-vehicle navigation device 1 or the portable terminal 2 may be imported into the vehicle travel information management server 3.

<Subscriber information database creation unit 311>
The subscriber information database creation unit 311 preliminarily stores vehicle information (for example, information such as vehicle ID, type of vehicle 9 and license plate), and user information (for example, user ID, user age, gender, home address, family). (User profile information such as configuration, hobbies, and preferences) is created and stored in the user information area 315 of the storage unit 31 as the subscriber information database 3151. Since the vehicle ID and the user ID are associated in advance, the created vehicle information and user information are linked and stored as the subscriber information database 3151.

<Drive plan creation server 4>
The drive plan creation server 4 will be briefly described. Note that the creation of a drive plan is a technique known to those skilled in the art, and detailed description thereof is omitted.
For example, the drive plan creation server 4 searches the facility information database 3131 and extracts a plurality of preset recommended facility candidates located near the destination.
For example, if the destination is a tourist destination, the recommended facility candidates to be included in the recommended drive plan in advance in cooperation with an organization responsible for tourism promotion of the tourist destination (for example, a tourism association or DMO (Destination Management / Marketing Organization)) It may be set.

The drive plan creation server 4 selects a facility to which the user wants to send a customer from the recommended facility candidates in consideration of the user's schedule information, the estimated staying time at the facility, the travel time between facilities, and the like.
When the user inputs information about his / her hobbies / preferences (for example, food / drink preferences), the drive plan creation server 4 may select a facility in accordance with the information. Moreover, when user profile information (for example, a family structure etc.) can be utilized, you may make it utilize it.

As described above, the drive plan creation server 4 sets the schedule information, the facility information related to the visited facility, the incentive information according to the plan completion rate, etc., and completes the recommended drive plan. At that time, the drive plan creation server 4 can calculate the schedule by referring to the past traffic conditions and the like and estimating the travel time between facilities, the estimated arrival time of the user at the final arrival position, and the like. Further, the drive plan creation server 4 can use an external database in which a large number of existing drive plan information is accumulated.
In this embodiment, although described as a distributed processing system in which the vehicle travel information management server 3 and the drive plan creation server 4 are separate servers, each function of each server may be realized by one server. For example, the vehicle travel information management server 3 may have the function of the drive plan creation server 4. Moreover, you may implement | achieve each function of each server using a virtual server function etc. on a cloud.

<Traffic information server 5>
The traffic information server 5 will be briefly described. The traffic information server is a technique known to those skilled in the art, and detailed description thereof is omitted.
The traffic information server 5 can store the traffic information received from the traffic information center or the like together with the recording time when the traffic information is received. Here, the traffic information includes elements that influence the travel cost such as the number of traveling vehicles for each link, the required travel time, traffic jam information, traffic regulation information, and weather information. Also, predicted traffic jam information based on past traffic information of the link is included.
In addition, the traffic information server 5 uses the traffic information (for example, VICS (registered trademark) information provided by the VICS (registered trademark) (Vehicle Information Communication System) center, traffic information service provided by the private sector, etc.) for each link. It is possible to obtain information and / or predicted traffic jam information calculated based on, for example, past traffic statistical data.
By doing so, the traffic information server 5 provides traffic information, traffic jam prediction information, and the like to the vehicle travel information management server 3, the drive plan creation server 4, and the like.
The vehicle travel information management server 3 and the drive plan creation server 4 access the traffic information center, road traffic information center (for example, VICS (registered trademark) center), private traffic information providing organization, etc. Alternatively, traffic jam information and the like may be directly acquired.

<Facility terminal 6>
Finally, the facility terminal 6 will be outlined.
As illustrated in FIG. 6 , the facility terminal 6 includes at least a control unit 60, a storage unit 61, a communication unit 62, a display unit 64, and an input unit 65. The structure of each part is the same as that of each part to which the portable terminal 2 and the vehicle travel information management server 3 correspond, for example.

The control unit 60 causes the facility terminal 6 to function as predetermined means (hereinafter collectively referred to as “facility management support control unit”) by executing each program.
Further, the control unit 60 causes the facility terminal 6 to execute predetermined steps (hereinafter collectively referred to as “facility management support control step”) by executing the programs for facility management support control.

Hereinafter, functions of the control unit 60 will be described from the viewpoint of the facility management support control unit. The explanation based on the viewpoint of the facility management support control step (method) can be explained by substituting “step” with “part”, and will be omitted.
As shown in FIG. 6 , the control unit 60 includes a login processing unit 601, a distribution information editing unit 602, a customer information processing unit 603, a customer collection information inquiry unit 604, and a coupon processing unit 605.

<Login processing unit 601>
The login processing unit 601 executes login processing for the vehicle travel information management server 3 using, for example, an identification number (facility ID) for identifying a facility and a password.

<Distribution information editing unit 602>
The distribution information editing unit 602 stores the contents of facility information distributed by the vehicle traveling information management server 3 (for example, the relevant information stored in the vehicle traveling information management server 3 (the facility information database 3131 in the facility information area 313 of the storage unit 31)). The validity period of facility information, distribution image information, product service information, availability, etc., incentive information such as coupon information, and conditions related to distribution of the facility information (for example, the validity period of the facility information, the distribution time of the facility information) Can be input and updated in real time by, for example, a facility manager by accessing the vehicle travel information management server 3.
In addition, for example, the facility manager can promote sales by setting incentive information such as distribution image information and coupon information, incentive information availability information, etc. in a timely manner.

<Customer Information Processing Unit 603>
The customer information processing unit 603 obtains customer information (for example, vehicle 9 or user information set with the facility as a stopover destination, number of customers, estimated arrival time, other facilities from the vehicle travel information management server 3 (route notification unit 306). Can be received).
By doing so, for example, the manager of the facility can make a visitor prediction.

<Customer Information Reference Unit 604>
The customer collection information inquiry unit 604 sets, for each use date and time, customer information guided to the facility by the facility customer support system 100 (for example, use date and time, distributed facility information, and the facility as a stop-by destination). Vehicle 9 or user, vehicle 9 or user who has set and stopped the facility as a stop, vehicle 9 or user who has set a route as the stop but has not stopped, and coupon usage information and sales information of the customer Etc. can be inquired at any time by accessing the vehicle travel information management server 3.
In addition, the number of cases in which these pieces of information are statistically processed can be inquired.
By doing so, for example, the manager of the facility can create more effective facility information by attracting customers.

<Coupon processing unit 605>
The coupon processing unit 605 reads coupon information and the like of the facility displayed on the display unit 24 of the mobile terminal 2, and performs a preferential treatment such as discount.
At the same time, the user ID and the consumed coupon use information are transmitted to the vehicle travel information management server 3.

As mentioned above, about preferable embodiment of this invention, it is the structure of the vehicle-mounted navigation apparatus 1 mounted in the vehicle 9, the portable terminal 2, the vehicle travel information management server 3, the drive plan creation server 4, the traffic information server 5, and the facility terminal 6. Based on the explanation.
According to 1st Embodiment described above, there exist the following effects.

(1) The vehicle travel information management server 3 of the first embodiment issues an incentive to the user in accordance with the completion rate of the stop-off to the facility in the recommended drive plan including a plurality of customer destination facilities.
As a result, the user can be motivated to follow the drive route to the end, and as a result, the user is encouraged to increase the staying time at the destination (for example, a tourist spot), and the destination (for example, the destination) It is possible to alleviate traffic congestion on the way home by controlling the departure time from the tourist spot) to be delayed.
In addition, since the server automatically determines whether or not the user has visited the facility after the arrival at the facility to be visited without requiring any special operation by the user, Automatically calculates incentive data according to the visit, stay time incentive based on the sum of the user's stay time at each facility, incentive data according to the completion rate of the visited facility, etc., and automatically gives it to the user be able to. In addition, success reward (billing) processing for the facility by guiding the user to the facility can be performed easily and fairly.

(2) The vehicle travel information management server 3 of the first embodiment is calculated based on the sum of the staying time of the user at each facility in an incentive issued according to the completion rate of the user's visit to the facility. Add stay time incentives.
As a result, the user can be further encouraged to lengthen the staying time at the sightseeing spot, and traffic congestion can be reduced.

(3) The vehicle travel information management server 3 according to the first embodiment is individually calculated according to the user's stay time at each facility, in an incentive issued according to the user's facility drop-in completion rate. The drop-in incentive is converted into the incentive and added.
As a result, the user can be further encouraged to lengthen the staying time at the sightseeing spot, and traffic congestion can be reduced.

  (4) Since the vehicle travel information management server 3 according to the first embodiment distributes the incentive to the user as a coupon that can be used at the customer destination facility, the stay time at the facility of the user who intends to use the coupon is further increased. It becomes longer and can reduce traffic congestion.

(5) The vehicle travel information management server 3 according to the first embodiment increases the incentive issued to the user when the staying time at the user's facility exceeds a predetermined time (when it becomes longer).
Thereby, it becomes possible to prompt the user to increase the staying time at the facility. In addition, it is possible to alleviate traffic congestion by controlling the departure time for the return trip by increasing the staying time at the user's facility.

In addition, this invention is not restrict | limited to the above-mentioned embodiment, It can change suitably.
The embodiment of each functional unit included in the facility customer support system 100 of the present invention may be distributed by a single computer or a large number of computers in one place or distributed in several places and interconnected by a communication network 7. Can be deployed. It can also be configured using a plurality of virtual computers on the cloud.

[Modification 1]
For example, as described above, the vehicle travel information management server 3 may have the function of the drive plan creation server 4. Further, when the vehicle travel information management server 3 is distributed and processed by a plurality of computers, each function of the vehicle travel information management server 3 can be executed by any computer. For example, an FCD (Floating Car Data) server may be provided with the function of the position information receiving unit 302 and distributedly processed by the FCD server and the vehicle travel information management server 3. As described above, those skilled in the art can appropriately design which computer the functions of the vehicle travel information management server 3 are assigned to.

[Modification 2]
For example, the in-vehicle navigation device 1A or the mobile terminal 2A may include the incentive management unit 310 included in the vehicle travel information management server 3 instead of the vehicle travel information management server 3.
A functional block showing the functional configuration of the in-vehicle navigation device 1A in this case is shown in FIG. 7, and a functional block showing the functional configuration of the portable terminal 2A is shown in FIG.
As shown in FIG. 7, the control unit 10 of the in-vehicle navigation device 1A includes an incentive management unit 110, and the storage unit 11 includes an incentive information area 115 that stores incentive data given to the user. Configured.
Similarly, as shown in FIG. 8, the control unit 20 of the mobile terminal 2 </ b> A includes an incentive management unit 210, and the storage unit 21 includes an incentive information area 215 that stores incentive data given to the user. Configured to provide.
In this case, the incentive calculation provision unit 309 included in the vehicle travel information management server 3 described above is configured to transmit the calculated incentive data to the in-vehicle navigation device 1A or the mobile terminal 2A via the network.
And the incentive management part 110 of 1 A of vehicle-mounted navigation apparatuses can manage the incentive data provided to self by acquiring the incentive data transmitted from the vehicle travel information management server 3. FIG.
Note that the incentive management unit 110 included in the in-vehicle navigation device 1A and the incentive management unit 210 included in the mobile terminal 2A have the same functions as the incentive management unit 310 included in the vehicle travel information management server 3, respectively. Description is omitted.
The incentive management unit 110 of the in-vehicle navigation device 1A is described by replacing the “incentive management unit 310” with the “incentive management unit 110” in the function description of the incentive management unit 310. The same applies to the incentive management unit 210 of the portable terminal 2A.
As described above, by managing user incentive data on the vehicle side (the vehicle-mounted navigation device 1A or the portable terminal 2A), it can be expected that the usage application of the user incentive data is expanded. Thereby, it becomes possible to give the user a stronger motivation to increase the completion rate of facility visits in the recommended drive plan.

[Modification 3]
The vehicle side (the vehicle-mounted navigation device 1B or the portable terminal 2B) may make a facility stoppage determination and transmit information necessary for incentive calculation to the server.
In this case, the facility stop determination unit 307 provided in the vehicle travel information management server 3 is replaced with the vehicle travel information management server 3, and the control unit 10 of the in-vehicle navigation device 1B or the control unit 20 of the mobile terminal 2B replaces the facility stop determination unit, for example. What is necessary is just to prepare.
A functional block showing the functional configuration of the in-vehicle navigation device 1B in this case is shown in FIG.
As shown in FIG. 9, the control unit 10 of the in-vehicle navigation device 1 </ b> B includes a facility drop-in determination unit 107, and the storage unit 11 is configured to include a travel history information area 114. The storage unit 11 stores map information (including information on features such as roads and facilities, road information, facility position information, parking lot information, etc.) (not shown).
In FIG. 9, the vehicle-mounted navigation device 1 </ b> B is configured to include the incentive management unit 110 as in the second modification, but the vehicle travel information management server 3 includes the incentive management unit 310 as in the first embodiment. Also good.
The facility stoppage determination unit 107 of the in-vehicle navigation device 1B periodically acquires the current position information of the vehicle 9a calculated by the sensor unit 13 and the current time information from a time measuring unit (not shown), and travel history information The travel history record stored in the area 114 is additionally updated. The data structure of this travel history record is the same as that of the travel history record in the first embodiment (FIG. 5), but only the vehicle ID of the vehicle 9a.
The facility drop-in determination unit 107 further performs a process similar to the arrival position (visit facility) identification process executed by the position information receiving unit 302 included in the vehicle travel information management server 3 in the first embodiment, Identify. Then, it is determined whether or not the identified visiting facility matches the visiting facility set as the stoppage in the recommended drive plan (whether or not the user parked at the visited facility set as the stopover in the recommended drive plan). To do. When it is determined that the user has parked at a facility set as a stop-by destination for the recommended drive plan, the user's stay time at the facility is estimated. The stay time estimation process is the same as the process in the facility drop-off determination unit 307 provided in the vehicle travel information management server 3 in the first embodiment, and thus the description thereof is omitted.
Next, the facility stop determination unit 107 transmits stop destination facility information, arrival time information, estimated stay time information, and the like to the vehicle travel information management server 3 as information necessary for incentive calculation.
The vehicle travel information management server 3 that has received the information necessary for calculating the incentive calculates the incentive according to, for example, the completion rate of the drop-in to the facility.
In this way, by making a facility visit determination on the vehicle side and transmitting information necessary for calculating incentives to the server, it becomes unnecessary to send and receive vehicle position information etc. while traveling, and no need to make a stop decision on the server side Therefore, the burden on the communication network and server is reduced.

In addition, the control unit 20 of the portable terminal 2B in this case includes a facility drop-in determination unit 207, and the storage unit 21 is configured to include a travel history information area 214 (not illustrated). The storage unit 21 stores map information (including information on features such as roads and facilities, road information, facility position information, parking lot information, etc.) (not shown).
The “control unit 10”, “facility drop-in determination unit 107”, “storage unit 11”, “travel history information area 114”, and “vehicle 9a” in the description of the in-vehicle navigation device 1B described above are referred to as “control unit 20”, By replacing “facility drop determination unit 207”, “storage unit 21”, “running history information area 214”, and “vehicle 9b”, the description of the portable terminal 2B will be given, and therefore, repeated description will be omitted.

[Modification 4]
Furthermore, in addition to the configuration of the third modification, the incentive may be calculated on the vehicle side (the vehicle-mounted navigation device 1C or the portable terminal 2C).
In this case, for example, the control unit 10 of the in-vehicle navigation device 1C or the control unit 20 of the portable terminal 2C is replaced with the incentive calculation granting unit 309 included in the vehicle travel information management server 3 in place of the vehicle travel information management server 3. Should be provided.
A functional block showing the functional configuration of the in-vehicle navigation device 1C in this case is shown in FIG.
As shown in FIG. 10, the control unit 10 of the in-vehicle navigation device 1 </ b> C is configured to include an incentive calculation provision unit 109.
The processing performed by the incentive calculation assigning unit 109 of the in-vehicle navigation device 1C is the same as the incentive calculation processing executed by the incentive calculation assigning unit 309 provided in the vehicle travel information management server 3 in the first embodiment, and thus description thereof is omitted. .
In this way, by calculating incentives in addition to facility drop-in determination on the vehicle side, transmission / reception of vehicle position information etc. while traveling is unnecessary, and drop-in determination and incentive calculation on the server side are unnecessary, The burden on the communication network and server is reduced.

Further, the control unit 20 of the portable terminal 2C in this case is configured to include an incentive calculation provision unit 209 (not shown).
By replacing the “control unit 10” and the “incentive calculation giving unit 109” in the description of the above-described in-vehicle navigation device 1C with the “control unit 20” and the “incentive calculation giving unit 209”, respectively, the portable terminal 2C is explained. The repeated description will be omitted.

The facility customer support system 100 of the present invention can be executed by hardware or can be executed by software.
In other words, the functional configurations of FIGS. 2, 3, and 4 are merely examples, and are not particularly limited. That is, it is sufficient that each device has a function capable of executing a series of processes related to the facility customer support function of the present invention as a whole, and what functional block is used to realize this function is particularly shown in FIG. It is not limited to the examples of FIG. 3 and FIG.
In addition, one functional block may be constituted by hardware alone, software alone, or a combination thereof.

When a series of processing is executed by software, a program constituting the software is installed on a computer or the like from a network or a recording medium.
The computer may be a computer incorporated in dedicated hardware. The computer may be a computer capable of executing various functions by installing various programs.

  A recording medium including such a program is provided not only to a removable medium distributed separately from the apparatus main body in order to provide the program to the user, but also to the user in a state of being incorporated in the apparatus main body in advance. It consists of a recording medium. The removable medium is composed of, for example, a magnetic disk (including a floppy disk), a Blu-ray disk, an optical disk, a magneto-optical disk, or the like. The optical disk is composed of, for example, a CD-ROM (Compact Disk-Read Only Memory), a DVD (Digital Versatile Disk), or the like. The magneto-optical disk is configured by an MD (Mini-Disk) or the like. Further, the recording medium provided to the user in a state of being pre-installed in the apparatus main body is included in, for example, the storage unit 11 in FIG. 2, the storage unit 21 in FIG. 3, and the storage unit 31 in FIG. Hard disk etc.

DESCRIPTION OF SYMBOLS 100 Facility visitor support system 1,1A, 1B, 1C Car-mounted navigation apparatus 10 Control part 101,201 Connection processing part 102,202 Location information transmission part 103 Drive information acquisition part 104 Drive information provision part 105 Route guidance part 107 Facility visit determination Unit 109 incentive calculation giving unit 110 incentive management unit 11 storage unit 12 wireless unit 13 sensor unit 14 display unit 15 input unit 2, 2A portable terminal 20 control unit 201 connection processing unit 202 position information transmission unit 204 drive information providing unit 205 route guidance Unit 210 incentive management unit 21 storage unit 22 wireless unit 23 sensor unit 24 display unit 25 input unit 3 vehicle travel information management server 30 control unit 301 login processing unit 302 position information reception unit 303 recommended drive plan reception unit 304 Installation information provision unit 305 Route setting unit 306 Route notification unit 307 Facility drop-in determination unit 308 Usage result creation unit 309 Incentive calculation grant unit 310 Incentive management unit 311 Subscriber information database creation unit 31 Storage unit 312 Navigation information area 313 Facility information area 3131 Facility information database 314 Travel history information area 315 User information area 3151 Subscriber information database 3152 My page 32 Communication unit 34 Display unit 35 Input unit 4 Drive plan creation server 5 Traffic information server 6 Facility terminal 60 Control unit 601 Login processing unit 602 Distribution information editing unit 603 Customer information processing unit 604 Customer information reference unit 605 Coupon processing unit 61 Storage unit 62 Communication unit

Claims (9)

A position information receiving unit for receiving vehicle position information;
A recommended plan providing unit that transmits a recommended drive plan including a plurality of customer destination facilities to the communication terminal of the vehicle;
Based on position information of at least one facility among the plurality of customer destination facilities and position information of the vehicle, it is determined that the vehicle is parked in the facility, and it is determined that the vehicle is parked in the facility. Depending on the situation, a facility visit determination unit that estimates a visit to the facility of the user of the vehicle,
An incentive calculation granting unit that issues an incentive to the user according to a completion rate of the drop-in to the plurality of facilities in the recommended drive plan;
A facility customer support server. The facility drop-in determination unit further includes:
In response to determining that the vehicle is parked at the facility, the arrival time of the vehicle at the facility is estimated, and the difference between the arrival time and the time when the engine of the vehicle is restarted is calculated. Estimating the user's time spent at the facility,
The incentive calculation grant unit further includes:
The facility customer support server according to claim 1, wherein a stay time incentive is calculated based on a sum of stay times at each facility and added to the incentive. The facility drop-in determination unit further includes:
In response to determining that the vehicle is parked at the facility, the arrival time of the vehicle at the facility is estimated, and the difference between the arrival time and the time when the engine of the vehicle is restarted is calculated. Estimating the user's time spent at the facility,
The incentive calculation grant unit further includes:
The facility customer support server according to claim 1, wherein the facility customer support server according to claim 1, wherein a visit incentive is individually calculated according to a staying time at each facility, converted into the incentive and added.   The facility customer support server according to any one of claims 1 to 3, wherein the incentive is distributed to the user as a coupon that can be used at a customer facility.   The facility customer support server according to any one of claims 1 to 4, further comprising an incentive management unit that manages an incentive given to the user by the incentive calculation granting unit.   The facility customer support according to any one of claims 1 to 4, wherein the vehicle communication terminal includes an incentive management unit that manages an incentive given to the user by the incentive calculation granting unit. server. A vehicle communication terminal,
A position information transmitter for transmitting the position information of the vehicle to a server;
A facility information receiving unit for receiving information about a plurality of customer destination facilities from the server;
When the vehicle is parked in at least one facility among the plurality of customer destination facilities and stays in the facility, without notifying the server that the vehicle has been parked from the communication terminal, from the server, An incentive management unit that receives an incentive given to a user of the vehicle according to a completion rate of the drop-in to the plurality of facilities;
A vehicle communication terminal comprising: A facility information receiving unit for receiving a recommended drive plan including information on a plurality of customer destination facilities from the server;
A position information acquisition unit for acquiring position information of the vehicle;
Based on the position information of at least one facility among the plurality of customer destination facilities and the position information of the vehicle, it is determined that the vehicle is parked at the facility, and the vehicle is determined to be parked at the facility. Depending on the situation, a facility visit determination unit that estimates a visit to the facility of the user of the vehicle,
An information transmission unit that transmits information for calculating an incentive to be issued to the user according to a completion rate of a drop-in to the plurality of facilities in the recommended drive plan to the server;
A communication terminal for the vehicle, comprising: A facility information receiving unit for receiving a recommended drive plan including information on a plurality of customer destination facilities from the server;
A position information acquisition unit for acquiring position information of the vehicle;
Based on the position information of at least one facility among the plurality of customer destination facilities and the position information of the vehicle, it is determined that the vehicle is parked at the facility, and the vehicle is determined to be parked at the facility. Depending on the situation, a facility visit determination unit that estimates a visit to the facility of the user of the vehicle,
An incentive calculation granting unit that issues an incentive to the user according to a completion rate of the drop-in to the plurality of facilities in the recommended drive plan;
A communication terminal for the vehicle, comprising:

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