JP7335830B2 - Information processing device, user terminal, information processing method and information processing program - Google Patents

Description

The present invention relates to an information processing device, a user terminal, an information processing method, and an information processing program.

2. Description of the Related Art Conventionally, map information such as road maps sometimes includes facility information regarding various facilities such as department stores and restaurants. The facility information may record the business hours of the facility and the like. The business hours of the facility may change, and it is preferable that the facility information be updated in accordance with this change.

By the way, there is a technique described in Patent Literature 1 as a technique for determining a change in service contents of a facility. The technology described in Patent Literature 1 acquires location information regarding the location of a terminal owned by a user, and acquires the stay time of the facility that the user entered. The technology described in Patent Literature 1 statistically processes the stay time, and determines that the service content of the facility has changed when there is a statistical change compared to the past data.

Japanese Unexamined Patent Application Publication No. 2010-238004

By the way, for example, when the facility is a restaurant that is popular with users, the user may not be able to achieve the purpose of use. That is, for example, if the facility is a restaurant that is popular with users, it is difficult to provide popular dishes due to long waiting times or running out of products even though the facility is open during business hours. The user may not receive it. In such a case, the technology described in Patent Document 1 may not be able to notify the user that the purpose of use at the facility cannot be achieved.

An object of the present invention is to provide an information processing device, a user terminal, an information processing method, and an information processing program capable of notifying the user that the purpose of use at the facility may not be achieved.

An information processing device according to one aspect stores location information about a location of a vehicle or a mobile terminal and time information about a time corresponding to the location information about a facility to which the vehicle or the mobile terminal moves, and movement to the facility. an acquisition unit that acquires a plurality of movement information including: a determination unit that determines whether or not the user of the vehicle or the mobile terminal has stayed at the facility based on the movement information acquired by the acquisition unit; An estimating unit for estimating the operating state of the facility based on the determination result, and a providing unit for providing an external device with the estimation result estimated by the estimating unit.

In one aspect of the information processing device, if the vehicle or the mobile terminal does not move in the facility for a predetermined time or longer, the determination unit determines that the user is likely to stay in the facility based on the movement information. Based on the information, it may be determined that the user is likely not to stay at the facility when the vehicle or the mobile terminal has moved within the predetermined time period.

In one aspect of the information processing device, the estimation unit acquires time information regarding the business hours of the facility, and based on the determination result of the determination unit and the time information, before the business hours of the facility, during the business hours of the facility, and during the business hours of the facility. The business status of the facility may be estimated by determining whether or not the user stayed at the facility each time after business hours.

A user terminal of one aspect is a user terminal as an external device capable of acquiring information from the above-described information processing device, and includes a display unit that displays an image, and information about an estimation result provided by a providing unit. It may be provided with a receiving unit that receives information, and a search unit that, when searching for a facility based on a search word, displays the business status of the facility together with the search result on the display unit.

In one aspect of the user terminal, when the operating status of the facility based on the estimation result received by the receiving unit corresponds to the predetermined condition, the operating status satisfies the predetermined condition when displaying the search result on the display unit. The corresponding facility may be preferentially displayed on the display unit.

In one aspect of the user terminal, the search unit may set, as the predetermined condition, a business state in which the facility is open and not crowded.

In one aspect of the information processing method, the computer generates location information regarding the location of the vehicle or the mobile terminal and the time corresponding to the location information regarding the facility to which the vehicle or the mobile terminal moves and the movement to the facility. a determination step of determining whether or not the user of the vehicle or the mobile terminal has stayed at the facility based on the movement information acquired by the acquisition step; An estimating step of estimating the operating state of the facility based on the determination result of the determining step, and a providing step of providing the estimated result estimated by the estimating step to an external device are executed.

An information processing program of one aspect stores, in a computer, a facility to which a vehicle or a mobile terminal is to move, location information about the location of the vehicle or the mobile terminal, and a time corresponding to the location information regarding the movement to the facility. an acquisition function for acquiring a plurality of pieces of movement information including information, a determination function for determining whether or not a user of a vehicle or a mobile terminal has stayed at a facility based on the movement information acquired by the acquisition function; An estimating function for estimating the business status of a facility based on the determination result of the determining function and a providing function for providing an external device with the estimated result estimated by the estimating function are realized.

An information processing device of one aspect acquires a plurality of pieces of movement information including position information and time information related to a time corresponding to the position information, and determines the possibility of whether or not a user has stayed at a facility based on the movement information. Based on the result of the determination, the business status of the facility is estimated, and the estimated estimation result is provided to an external device, so that the user is informed that there is a possibility that the purpose of use at the facility cannot be achieved. I can notify you.
A user terminal, an information processing method, and an information processing program of one aspect can achieve the same effects as the information processing device of one aspect described above.

1 is a block diagram for explaining an information processing system according to one embodiment; FIG. FIG. 4 is a diagram for explaining an example of estimating the business status of a facility; FIG. FIG. 2 is a block diagram for explaining a user terminal according to one embodiment; FIG. 4 is a flowchart for explaining a processing method for an information processing apparatus according to an embodiment; 4 is a flow chart for explaining a processing method relating to a user terminal of one embodiment;

An embodiment of the present invention will be described below.
In this specification, the term “information” is used, but the term “information” may be rephrased as “data”, and the term “data” may be rephrased as “information”. Sometimes we can.

FIG. 1 is a block diagram for explaining an information processing system 1 according to one embodiment.
The information processing system 1 includes a vehicle 10 , a mobile terminal 20 , a user terminal 30 , a center 40 and an information processing device 50 .

The vehicle 10 acquires position information and time information, for example. The vehicle 10 acquires position information using, for example, GNSS (Global Navigation Satellite System) or the like, and also acquires time information when the position information is acquired. In addition, the vehicle 10 has, for example, a navigation device, and when the driver sets a destination facility such as a waypoint and a destination, it is possible to provide road guidance to the destination. The facility may be, for example, restaurants, department stores, general stores, or other various facilities (eg, movie theaters, art galleries, museums, etc.). The vehicle 10 transmits, for example, facility information, position information, and time information regarding a destination facility to the center 40 as movement information.

The mobile terminal 20 is, for example, a terminal that can be carried by a user, such as a smart phone, tablet, and laptop. The mobile terminal 20 acquires position information and time information using GNSS or the like, for example. In addition, when a navigation application or the like is installed on the mobile terminal 20, when the user sets a destination facility, the mobile terminal 20 can provide road guidance to the destination. The mobile terminal 20 transmits, for example, facility information, location information, and time information regarding a facility to which the mobile terminal 20 is to move to the center 40 as movement information.

The user terminal 30 is, for example, a smartphone, a tablet, a computer, a navigation device mounted on a vehicle, or the like. The user terminal 30 has a function of searching for a destination facility. Also, the user terminal 30 may have a navigation function for guiding the road (route) to the found facility. Specifically, the user terminal 30 may have a search function for searching for facilities based on search words, and a navigation function for guiding roads (routes) to facilities searched for based on search words. may
The user terminal 30 may be the same device as the vehicle 10 or the mobile terminal 20, or may be a different device.

The center 40 is, for example, a device that has a server function and the like, stores information, and is capable of transmitting and receiving information. That is, the center 40 uses, for example, a server communication unit (not shown) or the like to transmit and receive information to and from the vehicle 10, the mobile terminal 20, and the user terminal 30, and to and from the information processing device 50. do. The center 40 can store information transmitted from the vehicle 10 and the mobile terminal 20 in a server storage unit (not shown) and provide the information stored in the server storage unit to the information processing device 50 . The center 40 can provide the user terminal 30 with information (business status information) regarding the estimation result provided from the information processing device 50 .

The information processing device 50 acquires information (movement information) from the center 40 and estimates the business status of the facility to which the vehicle 10 or the mobile terminal 20 is moved. That is, the information processing device 50 estimates whether or not the user has stayed at the facility based on the movement information, and based on the result of the estimation and the business hours of the facility accumulated in advance or acquired from the outside. , to estimate the operational status of the facility. The business status of the facility is, for example, a popular store with queues, a possibility that the business hours have been changed, normal business, a temporary closure, and a business situation such as a possibility that the business hours have been extended. The details of the "business status of facility" will be described later. After estimating the business status of the facility, the information processing device 50 provides the center 40 with information (business status information) on the estimation result.

When a new destination facility is searched on the user terminal 30 and the business status of the facility is estimated by the information processing device 50, the center 40 sends the business status information corresponding to the facility to the user terminal 30. provide to When the user terminal 30 acquires the business state information, the user terminal 30 displays the business state of the facility on the display unit 34 (see FIG. 2) based on the business state information.
Note that when a facility (for example, the name of the facility, the location of the facility, etc.) is input based on the user's operation, the user terminal 30 acquires the business status information of the facility in the same manner as described above, may be displayed on the display unit 34.
By checking the business status displayed on the display unit 34, the user can grasp the business status of the facility, for example, that the facility is temporarily closed, before moving to the facility. It is possible to make a schedule such as omitting unnecessary movement.

Next, the information processing system 1 will be described in detail.
First, the information processing device 50 will be described.
The information processing device 50 includes a communication unit 56 , a storage unit 57 , an acquisition unit 52 , a determination unit 53 , an estimation unit 54 and a provision unit 55 . The acquiring unit 52, the determining unit 53, the estimating unit 54, and the providing unit 55 may be implemented as one function of the control unit 51 (arithmetic processing unit) of the information processing device 50, for example.

The communication unit 56 transmits and receives information to and from the center 40 . Also, the communication unit 56 may transmit and receive information to and from each of the vehicle 10 , the mobile terminal 20 and the user terminal 30 .
The storage unit 57 stores various information. As an example, the storage unit 57 may store information on business hours and business status information, which will be described later.

The acquisition unit 52 acquires movement information. In this case, the acquisition unit 52 preferably acquires a plurality of pieces of movement information, but may acquire one piece of movement information depending on the embodiment. The movement information may be, for example, probe information and CAN (Controller Area Network) information generated by the vehicle 10 and the mobile terminal 20 . The movement information includes position information and time information. The positional information is positional information relating to a facility to which the vehicle 10 or the mobile terminal 20 is to move and a movement (moving route) to the facility. The position information regarding movement (moving route) to the facility may be, for example, position information acquired by the vehicle 10 or the mobile terminal 20 at regular intervals. The time information is information about the time corresponding to the position information.

For example, when a destination facility is searched by the navigation device of the vehicle 10, the navigation application of the mobile terminal 20, or the like, facility information about the facility is generated as movement information. The facility information may record, for example, the name of the facility, the location of the facility, and the like. In addition, when the navigation device and the navigation application have business hours information about the business hours of the facility, the business hours information may be recorded in the facility information. In addition, the vehicle 10 and the mobile terminal 20 acquire position information about the current position when moving to the searched facility and time information about the time when the position information was obtained, and transfer the position information and the time information. Include in information. The vehicle 10 and the mobile terminal 20 transmit movement information to the center 40 at predetermined timings.
The center 40 may accumulate movement information, for example, and provide the movement information to the acquisition unit 52 when requested by the information processing device 50 .

The acquisition unit 52 acquires movement information from the center 40 at a predetermined timing. For example, when a facility is searched on the user terminal 30, which will be described later, or when a facility is input, the acquisition unit 52 acquires movement information including facility information corresponding to the facility. In addition, the acquisition unit 52 may acquire the movement information at various timings, without being limited to the above-described example as the timing for acquiring the movement information.
Here, as a more specific example, the user terminal 30 provides the information processing apparatus 50 via the center 40 with information regarding the facility for which the search or input was performed. The acquisition unit 52 acquires movement information in which the facility is recorded based on the information regarding the facility.

Based on the movement information acquired by the acquisition unit 52, the determination unit 53 determines the possibility of whether the user of the vehicle 10 or the mobile terminal 20 has stayed at the facility. Based on the movement information, the determination unit 53 may determine that the user is likely to be staying at the facility when the vehicle 10 or the mobile terminal 20 has not moved at the facility for a predetermined time or longer. Further, based on the movement information, the determination unit 53 may determine that the user is likely not staying at the facility when the vehicle 10 or the mobile terminal 20 moves within the facility within a predetermined period of time.

As described above, for example, the movement information includes facility information, location information, time information, and the like. For example, the determining unit 53 determines that the position of the vehicle 10 or the mobile terminal 20 based on the position information is within a predetermined distance from the position of the facility included in the facility information, and that the vehicle 10 or the mobile terminal 20 has stayed at that position for a predetermined time or more based on the time information. If so, it may be determined that the user (driver) of the vehicle 10 or the mobile terminal 20 is staying at the facility. The predetermined distance is appropriately set by the information processing device 50 (or an operator or the like who operates the information processing device 50) in consideration of, for example, the planar size of the facility. The predetermined time is determined by the information processing device 50 (or an operator or the like who operates the information processing device 50), for example, in consideration of the details of the facility (for example, when the facility is a restaurant, eating and drinking time, etc.). Appropriately set.

Further, even when it is determined that the user (driver) has arrived at the destination (facility) based on the movement information, the determination unit 53 determines that the vehicle 10 is parked without stopping the engine of the vehicle 10 from the road. When the engine of the vehicle 10 is stopped after arriving at the destination (facility), but the engine does not start within a certain period of time. is restarted, it is determined that the user is not staying at the facility.
The case where the vehicle 10 does not leave the road means that the vehicle 10 has not entered the parking lot of the facility from the road. determined by the unit 53;
The case where the user has passed the vicinity of the destination many times is, for example, the case where the user makes a round trip in front of the facility and visits the inside of the facility (as a specific example, the user checks how crowded the facility is).
The case where the engine is restarted within a certain period of time is, for example, the case where the user gives up entering the facility because the facility is crowded and starts the engine of the vehicle 10 for movement. The certain period of time is appropriately set by the information processing device 50 (or an operator or the like who operates the information processing device 50) in consideration of, for example, the time when the user decides to give up entering the facility.
The determining unit 53 is not limited to the above example, and may appropriately determine whether or not the user has stayed at the facility based on various conditions.

In addition to the above embodiments, the determination unit 53 generates a learning model in advance, and determines whether or not the user of the vehicle 10 or the mobile terminal 20 has stayed at the facility based on the movement information and the learning model. may be determined. In this case, the determination unit 53 determines, for example, the relationship between the position of the facility and the position of the vehicle or the mobile terminal, the length of stay when the user stays at the facility, the behavior when the user stays at the facility, based on the movement information, for example. Also, a learning model may be generated by learning, as teacher data, the behavior of the user when he or she does not stay at the facility.

The estimation unit 54 estimates the business status of the facility based on the determination result of the determination unit 53 . The business status of the facility is, for example, the situation regarding the business of the facility, such as that the facility is crowded, that the facility can be entered, or that the facility is temporarily closed. Specific examples are described below.

The estimation unit 54 may acquire time information regarding the business hours of the facility. In this case, the estimation unit 54 determines whether or not the user stayed at the facility before, during, and after the business hours of the facility, based on the determination result of the determination unit 53 and the time information. It is also possible to estimate the business status of the facility by determining .
For example, when a facility is searched (or input) in the vehicle 10 or the mobile terminal 20, the estimation unit 54 acquires time information related to the business hours of the facility held by the vehicle 10 or the mobile terminal 20 or externally acquired When the time information regarding the business hours of the facility is recorded in the travel information, the time information may be obtained from the travel information.
Alternatively, the estimating unit 54, for example, when the movement information is not recorded in the movement information, when the movement information is acquired by the acquisition unit 52, or when the determination unit 53 determines whether or not the user stays at the facility, the estimating unit 54 Information about business hours may be acquired from the outside (for example, an external server or the web page of the facility, etc.).
Alternatively, when the movement information is not recorded in the movement information, the estimation unit 54 acquires the movement information by the acquisition unit 52, or when the determination unit 53 determines whether or not the user stays at the facility, the information processing device 50 The business hours of the facility may be acquired based on the information on the business hours of the facility stored in advance in the storage unit 57 or the like.

The estimation unit 54 determines whether or not the user stayed at the facility before the business hours of the acquired facility. The estimation unit 54 also determines whether or not the user stayed at the facility during the business hours of the acquired facility. The estimation unit 54 also determines whether the user stayed at the facility after the business hours of the acquired facility.

As a specific example, the estimation unit 54 may estimate the business status of the facility as follows.
FIG. 2 is a diagram for explaining an example of estimating the business status of a facility.

For example, when there are users who stay at the facility and users who do not stay at the facility before the business hours of the facility, the estimation unit 54 determines that the facility is popular and is so crowded that users give up. It may be assumed that there is a possibility that an event will be held at the facility, or that the business hours of the facility may have been changed.
In this case, as a more specific example, the estimating unit 54 may determine that the user has arrived at a facility (e.g., a restaurant) that is popular with a plurality of users, but the parking lot is full and crowded with people waiting for the store to open. It may be estimated.

For example, if there are users staying at the facility before the business hours of the facility and there are no users not staying at the facility, the estimating unit 54 determines that the facility is popular but not so crowded that users give up. Alternatively, it may be estimated that an event may be held at the facility.
In this case, as a more specific example, the estimating unit 54 arrives at a facility (e.g., a restaurant) before it opens, and finds that the parking lot is empty even though people are lined up waiting for the facility to open in front of the facility. It may be assumed that

For example, if there are no users staying at the facility and there are users not staying at the facility before the business hours of the facility, the estimation unit 54 estimates that the facility may be temporarily closed as the business status of the facility. may be
In this case, as a more specific example, it may be assumed that the doctor arrived at a crowded facility (for example, a hospital) before the examination time, but the doctor is temporarily closed to attend an academic conference.

For example, when there are users staying at the facility and users not staying at the facility during business hours of the facility, the estimating unit 54 estimates that the facility is open and congested as the business status of the facility. may be
In this case, as a more specific example, the estimating unit 54 determines that it takes time to enter the parking lot of a facility (for example, a large shopping center, etc.), but the parking lot itself was vacant. It may be estimated that vehicles waiting and vehicles not waiting to enter are mixed.

For example, if there is a user staying at the facility during the business hours of the facility and there is no user not staying at the facility, the estimating unit 54 estimates that the facility is open and available as the business status of the facility. You can do it.

For example, if there are no users staying at the facility and there are users not staying at the facility during the business hours of the facility, the estimating unit 54 determines that the facility may be temporarily closed, or the facility may be temporarily closed. It may be estimated that there is a possibility of a cut.
In this case, as a more specific example, the estimating unit 54 visited a facility popular with a plurality of users (for example, a confectionery shop), but the products sold on the day were sold out. It may be assumed that the At this time, the estimating unit 54, for example, because the presence or absence of users staying at the facility differs depending on the day and time zone, based on the movement information on different days, it can be estimated that the product sales have ended and the business has ended. can be done. In addition, it is preferable that the estimation of temporary closure is performed based on the movement information generated in the vehicle 10 or the mobile terminal 20 on the day of estimation by the estimation unit 54 .

For example, when there are users who stay at the facility and users who do not stay at the facility after the business hours of the facility, and when there are users who stay at the facility after the business hours of the facility and users who do not stay at the facility If there is no such information, it may be assumed that the business hours of the facility may have been extended as the business status of the facility.

For example, when there are no users staying at the facility after the business hours of the facility and there are users who do not stay at the facility, the estimation unit 54 estimates that the business hours of the facility are not known as the business status of the facility. good too.

In addition to the above-described embodiment, the estimation unit 54 may generate a learning model in advance and estimate the business status of the facility based on the determination result of the determination unit 53 and the learning model. In this case, the estimating unit 54 learns, for example, the relationship between the time zone (for example, before business hours, during business hours, and after business hours) and whether or not there is a user staying at the facility as teacher data, A learning model may be generated.

In an embodiment in which determination and estimation are performed in each of the determination unit 53 and the estimation unit 54 based on the learning model, the determination unit 53 and the estimation unit 54 may be implemented as one block (determination/estimation unit). In this case, the determination/estimation unit may generate a learning model in advance and estimate the business status of the facility based on the movement information and the learning model. In this case, the estimating/determining unit, for example, based on the movement information, the relationship between the position of the facility and the position of the vehicle or the mobile terminal, the length of stay when the user stays at the facility, the behavior when the user stays at the facility , actions when users do not stay at the facility, and relationships between time periods (for example, before business hours, during business hours, and after business hours) and whether or not there are users staying at the facility as training data. may generate a learning model.

The providing unit 55 provides the estimation result (business status information) estimated by the estimating unit 54 to an external device. For example, the provision unit 55 provides the estimation result to the external device via the communication unit 56 . For example, the providing unit 55 may provide the estimation result to the center 40 (external device). In this case, the center 40 provides the estimation result provided from the providing unit 55 to the user terminal 30 (external device) described later. Alternatively, for example, the providing unit 55 may directly provide the estimation result to the user terminal 30 (external device).

Next, the user terminal 30 will be explained.
FIG. 3 is a block diagram for explaining the user terminal 30 according to one embodiment.

The user terminal 30 is an example of an external device capable of acquiring information from the information processing device 50 described above. The user terminal 30 may be, for example, a smart phone, a tablet, a computer, an in-vehicle navigation device mounted in a vehicle, or the like. The user terminal 30 may be portable (movable) or stationary.

For example, when the user inputs a search word for searching for a facility and outputs the facility as a result of searching based on the search word, the user terminal 30 acquires the business status information of the facility, It also outputs the business status of the facility based on the business status information.
Specifically, for example, when a search result (facility) is obtained, the user terminal 30 provides information about the facility to the information processing device 50 . In this case, the information about the facilities may be provided to the information processing device 50 via the center 40 or directly to the information processing device 50 . The information processing device 50, for example, based on the information about the facility provided from the user terminal 30, the movement information (the movement information generated by the vehicle 10 and the mobile terminal 20 described above) set to the facility as the destination. It obtains the information, estimates the business status of the facility, and provides the user terminal 30 with the estimation result (business status information).
It should be noted that the user terminal 30 may provide the information processing device 50 with information about the facility when the name of the facility (for example, XX pastry shop) or the location of the facility is input as a search word. .

The user terminal 30 will be described in detail below.
The user terminal 30 has a display section 34 , a transmission/reception section 33 and a search section 32 . The search unit 32 may be implemented as one function of the control unit 31 (arithmetic processing unit) of the user terminal 30 .

The display unit 34 displays images (characters). The display unit 34 corresponds to an embodiment of an output unit that outputs the facility search result by the search unit 32 described later and the business status of the facility based on the business status information received by the transmission/reception unit 33 described later.
Another example of the output unit may be a storage unit (not shown) of the user terminal 30 that stores information. That is, the control unit 31 of the user terminal 30 may store the information on the facility search results and the business status information in the storage unit of the user terminal 30 in association with each other. Another example of the output unit may be a speaker (not shown) that outputs sound and voice.

The transmitting/receiving unit 33 transmits information about the facility to the center 40 or the information processing device 50 when a facility is input or searched by the searching unit 32 to be described later. The information about the facility may be, for example, information about the name and location of the facility.
Further, the transmission/reception unit 33 receives information (business state information) regarding the estimation result provided by the providing unit 55 . The transmission/reception unit 33 receives business status information transmitted from either the center 40 or the information processing device 50 . When the transmission/reception unit 33 receives the business state information, it provides the business state information to the search unit 32 .

The search unit 32 may be implemented as a search function installed in the user terminal 30 or a navigation function installed in the user terminal 30, for example. When searching for a facility based on a search word, the search section 32 displays the business status of the facility on the display section 34 together with the search result. That is, first, the search unit 32 provides the information processing device 50 with the result of searching for facilities (information on facilities) based on the search word, for example, through the transmission/reception unit 33 .
When a facility name (for example, a pastry shop, etc.) or the location of a facility is input as a search word, the search section 32 provides information on the facility to the information processing device 50 via the transmission/reception section 33. You can do it.
Further, for example, when the transmission/reception unit 33 receives business status information corresponding to a facility as a search result, the search unit 32 stores the facility search result and the business status of the facility based on the business status information. is displayed on the display unit 34 .

When the business status of the facility based on the business status information received by the transmission/reception part 33 corresponds to the predetermined condition, the search unit 32 displays the search result on the display unit 34, and the business status corresponds to the predetermined condition. It is also possible to preferentially display on the display unit 34 the facilities that In this case, the search unit 32 may set, as the predetermined condition, that the facility is open and not crowded. In other words, the search unit 32, for example, displays on the display unit 34 facilities to which the user can immediately enter and receive services with priority over other facilities.
Alternatively, for example, the search unit 32 may search for facilities that are usually crowded (such as facilities where people are waiting for their turn) but are not crowded at the timing when the search unit 32 searches (currently (Facilities for which there is no queue) may be displayed on the display unit 34 with priority over other facilities. For example, the search unit 32 may preferentially display the facilities on the display unit 34 so that the order of the facilities displayed on the display unit 34 is higher.
The search unit 32 may set various conditions as the predetermined conditions, in addition to setting the above example.

Further, the search unit 32 may display a warning on the display unit 34 regarding the facility when the business status of the facility based on the business status information corresponds to a predetermined condition. In this case, the search unit 32 may set, as the predetermined conditions, for example, the possibility that the product at the facility may be out of stock, or that the facility may be temporarily closed. In addition to displaying the warning on the display unit 34 described above, the search unit 32 may also output a warning voice or sound from a speaker.

Note that the search unit 32 displays the facility search results and the business status of the facility on the display unit 34 when there is a possibility that the facility is a popular store based on the business status information. Only search results may be displayed on the display unit 34 .

Next, an information processing method according to one embodiment will be described.
First, a processing method for the information processing device 50 will be described.
FIG. 4 is a flow chart for explaining a processing method for the information processing device 50 of one embodiment.

In step ST<b>101 , the acquisition unit 52 acquires movement information from the center 40 . As an example, the acquisition unit 52 may acquire travel information in which one or more facilities (destinations) are recorded at regular intervals. Alternatively, when the communication unit 56 receives information about a facility transmitted from the user terminal 30, the acquisition unit 52 may acquire movement information in which the facility is recorded.

In step ST102, the determination unit 53 determines whether or not the user has stayed at the facility based on the movement information acquired in step ST101.
As an example, based on the movement information, the determination unit 53 determines that there is a high possibility that the user is staying at the facility when the user arrives at the destination and has not moved from the facility for a predetermined time or longer. good too. Further, as an example, the determination unit 53 may determine that the user is not likely to stay at the facility based on the movement information when the user arrives at the destination and moves from the facility within a predetermined time. good.
Further, the determination unit 53 is not limited to the example described above, and may determine whether or not the user has stayed at the facility based on various types of information included in the movement information.

In step ST103, the estimation unit 54 estimates the business status of the facility based on the determination result of step ST102. In this case, the estimation unit 54 may acquire business hours information and use the business hours information to estimate the business status of the facility.
For example, the estimation unit 54 determines whether or not there are users staying at the facility before, during and after the business hours of the facility, and whether or not there are users not staying at the facility. Based on this, the business status of the facility may be estimated.

In step ST104, the provision unit 55 provides the results estimated in step ST103 as business status information to the external devices (the user terminal 30 and the center 40) via the communication unit 56.
Here, when receiving information about facilities from the user terminal 30 , the provision unit 55 provides the user terminal 30 with business status information corresponding to the facilities directly or via the center 40 .
Further, when the information on the facility is not received from the user terminal 30, the providing unit 55 stores the business state information in the storage unit 57, or provides the business state information to the center 40 so that the center 40 accumulates the business state information. In this case, when the information about the facility transmitted from the user terminal 30 is received by the communication section 56 , the provision section 55 reads out the business status information corresponding to the facility from the storage section 57 and provides it to the user terminal 30 . Alternatively, when the center 40 receives information about facilities transmitted from the user terminal 30, the center 40 reads business status information corresponding to the facility from among a plurality of accumulated business status information, and provides the user terminal 30 with the business status information.

First, a processing method regarding the user terminal 30 will be described.
FIG. 5 is a flowchart for explaining a processing method for the user terminal 30 of one embodiment.

In step ST201, the search section 32 searches for facilities based on the input search word. When one or more facilities are obtained as a search result, the search unit 32 provides the information processing device 50 with information about each facility. Alternatively, the search unit 32 may provide the information processing device 50 with information about the facility when a search word (for example, facility name, location of the facility, etc.) is input.

In step ST<b>202 , retrieval section 32 acquires business status information from information processing device 50 . That is, since the information about the facility is provided to the information processing device 50 in step ST201, the search section 32 acquires the business status information corresponding to the facility.

In step ST203, the search unit 32 displays on the display unit 34 the search result (facility) obtained in step ST201 and the business status of the facility based on the business status information obtained in step ST202. In this case, the display unit 34 may display according to a predetermined condition. The "predetermined conditions" are, for example, conditions for displaying facilities where the user can immediately enter and receive services in preference to other facilities, and the possibility that products at the facilities are out of stock. It may be a condition for displaying a warning when there is a possibility of temporary closure of the facility, or other various conditions.

Next, the effects of this embodiment will be described.
The information processing device 50 stores location information about the location of the vehicle 10 or the mobile terminal 20 and time information about the time corresponding to the location information, regarding the destination facility of the vehicle 10 or the mobile terminal 20 and the movement to the facility. and a determination for determining whether or not the user of the vehicle 10 or the mobile terminal 20 has stayed at the facility based on the movement information acquired by the acquisition unit 52. 53, an estimating unit 54 that estimates the business status of the facility based on the determination result of the determining unit 53, and a providing unit 55 that provides the estimation result estimated by the estimating unit 54 to the user terminal 30 (external device). , provided.
As a result, the information processing device 50 estimates the business status of the facility desired by the user who owns the user terminal 30 (search result by the search unit 32). to inform the business status of the facility. For example, by knowing the business status of the facility before moving to the facility, the user can suppress the possibility that the facility cannot be used when the facility is crowded or when the facility is temporarily closed.

In the information processing device 50, the determination unit 53 determines that there is a high possibility that the user is staying at the facility when the vehicle 10 or the mobile terminal 20 does not move at the facility for a predetermined time or longer, based on the movement information. Based on the movement information, if the vehicle 10 or the mobile terminal 20 moves within a facility within a predetermined period of time, it may be determined that there is a high possibility that the user is not staying at the facility.
Thereby, the information processing device 50 can determine whether or not the user has stayed at the facility according to the business hours of the facility.

In the information processing device 50, the estimation unit 54 acquires time information regarding the business hours of the facility, and based on the determination result of the determination unit 53 and the time information, before the business hours of the facility, during the business hours of the facility, and during the business hours of the facility. The business status of the facility may be estimated by determining whether or not the user stayed at the facility each time after business hours.
Thereby, the information processing device 50 can estimate the business status of the facility according to the business hours of the facility.

The user terminal 30 is a terminal as an external device capable of acquiring information from the information processing device 50 described above, and includes a display unit 34 that displays an image, and information ( a transmission/reception unit 33 for receiving business status information), and a search unit 32 for displaying the business status of the facility along with the search results on the display unit 34 when searching for a facility based on a search word. .
Thereby, the user terminal 30 can inform the user of the business status of the facility (search result by the search unit 32) by the information processing device 50. FIG. For example, by knowing the business status of the facility before moving to the facility, the user can reduce the possibility of not being able to use the facility even if the facility is busy or temporarily closed. be able to.

In the user terminal 30, if the business status of the facility based on the estimation result received by the transmission/reception section 33 corresponds to a predetermined condition, the search section 32 displays the search result on the display section 34. The display unit 34 may preferentially display the facility corresponding to the condition of (1).
As a result, the user terminal 30 can alert the user to the facility corresponding to the predetermined condition.

In the user terminal 30, the search unit 32 may set, as a predetermined condition, that the facility is open and not crowded.
Thereby, the user terminal 30 can inform the user of the facility that can be entered immediately (where the service can be provided immediately).

In the information processing method, the computer generates location information about the location of the vehicle 10 or the mobile terminal 20 and the time corresponding to the location information about the destination facility of the vehicle 10 or the mobile terminal 20 and the movement to the facility. an acquisition step of acquiring a plurality of pieces of movement information including time information; and a determination of whether or not the user of the vehicle 10 or the mobile terminal 20 has stayed at the facility based on the movement information acquired by the acquisition step. an estimating step of estimating the business status of the facility based on the determination result of the determining step; and a providing step of providing the estimated result estimated by the estimating step to an external user terminal 30 (external device). Execute.
As a result, the information processing method estimates the business status of the facility desired by the user who owns the user terminal 30 (search result by the search unit 32). It is possible to notify the business status of the facility. For example, by knowing the business status of the facility before moving to the facility, the user can suppress the possibility that the facility cannot be used when the facility is crowded or when the facility is temporarily closed.

The information processing program stores, in the computer, location information about the location of the vehicle 10 or the mobile terminal 20 and the time corresponding to the location information about the facility to which the vehicle 10 or the mobile terminal 20 is to move, and the movement to the facility. an acquisition function that acquires a plurality of pieces of movement information including time information; and a determination that determines whether or not the user of the vehicle 10 or the mobile terminal 20 has stayed at a facility based on the movement information acquired by the acquisition function. an estimating function of estimating the business status of the facility based on the determination result of the determining function; and a providing function of providing the estimated result estimated by the estimating function to an external user terminal 30 (external device). make it happen.
As a result, the information processing program estimates the business status of the facility desired by the user who owns the user terminal 30 (search result by the search unit 32). It is possible to notify the business status of the facility. For example, by knowing the business status of the facility before moving to the facility, the user can suppress the possibility that the facility cannot be used when the facility is crowded or when the facility is temporarily closed.

Each part of the information processing device 50 described above may be implemented as a function of an arithmetic processing device of a computer. That is, the acquiring unit 52, the determining unit 53, the estimating unit 54, and the providing unit 55 of the information processing device 50 may be realized as an acquiring function, a determining function, an estimating function, and a providing function, respectively, by an arithmetic processing unit of a computer or the like. .
The information processing program can cause the computer to implement each function described above. The information processing program may be recorded in a non-temporary computer-readable recording medium such as an external memory or an optical disc.
Further, as described above, each part of the information processing device 50 may be realized by an arithmetic processing device of a computer or the like. The arithmetic processing unit or the like is configured by an integrated circuit or the like, for example. Therefore, each part of the information processing device 50 may be implemented as a circuit that constitutes an arithmetic processing device or the like. That is, the acquiring unit 52, the determining unit 53, the estimating unit 54, and the providing unit 55 of the information processing device 50 may be implemented as an acquiring circuit, a determining circuit, an estimating circuit, and a providing circuit, which constitute an arithmetic processing unit of a computer. good.
Also, the communication unit 56 and the storage unit 57 of the information processing device 50 may be realized as a communication function including functions such as an arithmetic processing unit and a storage function output function, for example. Also, the communication unit 56 and the storage unit 57 of the information processing device 50 may be realized as a communication circuit and a storage circuit by being configured by an integrated circuit or the like, for example. Also, the communication unit 56 and the storage unit 57 of the information processing device 50 may be configured as a communication device and a storage device by being configured by a plurality of devices, for example.

Each unit of the user terminal 30 described above may be realized as a function such as an arithmetic processing unit of a computer as the user terminal 30 . That is, the search unit 32 of the user terminal 30 may be realized as a search function by an arithmetic processing unit of a computer or the like.
The program executed by the user terminal 30 can cause the computer to implement each function described above. The program may be recorded in a computer-readable non-temporary recording medium such as an external memory or an optical disc.
In addition, as described above, each part of the user terminal 30 may be implemented by an arithmetic processing unit of a computer or the like. The arithmetic processing unit or the like is configured by an integrated circuit or the like, for example. Therefore, each unit of the user terminal 30 may be implemented as a circuit that constitutes an arithmetic processing unit or the like. That is, the search unit 32 of the user terminal 30 may be implemented as a search circuit that constitutes an arithmetic processing unit of a computer.
Also, the display unit 34 and the transmission/reception unit 33 of the user terminal 30 may be implemented as a display function and a transmission/reception function including functions such as an arithmetic processing unit, for example. Also, the display unit 34 and the transmission/reception unit 33 of the user terminal 30 may be realized as a display circuit and a transmission/reception circuit, for example, by being configured by an integrated circuit or the like. Also, the display unit 34 and the transmission/reception unit 33 of the user terminal 30 may be configured as a display device and a transmission/reception device by being composed of a plurality of devices, for example.

1 information processing system 10 vehicle 20 mobile terminal 30 user terminal 31 control unit 32 search unit 33 transmission/reception unit 34 display unit 40 center 50 information processing device 51 control unit 52 acquisition unit 53 determination unit 54 estimation unit 55 provision unit 56 communication unit 57 storage unit

Claims (5)

an acquisition unit that acquires a plurality of pieces of movement information including location information regarding the location of the vehicle and time information regarding the time corresponding to the location information regarding the facility to which the vehicle moves and the movement to the facility;
determining that the vehicle has arrived at the facility based on the movement information acquired by the acquisition unit, and further, if the vehicle does not leave the road, and if the user gives up entering the facility within a predetermined time; a determination unit that determines whether or not the user of the vehicle has stayed at the facility based on the case where the engine is restarted;
an estimating unit for estimating the business status of the facility based on the determination result of the determining unit;
a provision unit that provides an external device with the estimation result estimated by the estimation unit;
Information processing device. The determination unit is
determining that there is a high possibility that the user is staying at the facility when the vehicle does not move at the facility for a predetermined time or more based on the movement information;
2. The information processing apparatus according to claim 1, wherein, based on movement information, it is determined that there is a high possibility that the user is not staying at the facility when the vehicle moves at the facility within the predetermined time. The estimation unit
Get time information about facility opening hours,
By determining whether or not the user stayed at the facility before the facility's business hours, during the facility's business hours, and after the facility's business hours, based on the determination result of the determination unit and the time information, The information processing device according to claim 1 or 2, which estimates the business status of the the computer
an acquiring step of acquiring a plurality of pieces of movement information including location information regarding the location of the vehicle and time information regarding the time corresponding to the location information regarding the facility to which the vehicle moves and the movement to the facility;
determining that the vehicle has arrived at the facility based on the movement information acquired by the acquiring step, and further, if the vehicle does not leave the road, and if the user gives up entering the facility within a predetermined time; a determination step of determining the possibility of whether or not the user of the vehicle has stayed at the facility based on the case where the engine is restarted;
an estimation step of estimating the business status of the facility based on the determination result of the determination step;
a provision step of providing an external device with the estimation result estimated by the estimation step;
Information processing method that performs to the computer,
an acquisition function for acquiring a plurality of pieces of movement information including location information regarding the location of the vehicle and time information regarding the time corresponding to the location information regarding the facility to which the vehicle moves and the movement to the facility;
Determining that the vehicle has arrived at the facility based on the movement information acquired by the acquisition function, and further, if the vehicle does not leave the road, and if the user gives up entering the facility within a certain time. A determination function that determines whether or not the user of the vehicle has stayed at the facility based on the case where the engine is restarted;
an estimating function for estimating the business status of the facility based on the determination result of the determining function;
a provision function for providing an external device with an estimation result estimated by the estimation function;
Information processing program that realizes

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