JP2019106071A - Monitoring device, toll collection facility, monitoring method, and program - Google Patents

Abstract

To perform abnormality countermeasure processing regardless of whether or not there is a call made by a toll collection operator.SOLUTION: A monitoring device includes: a body condition information acquisition unit that acquires, with a sensor, body condition information of a toll collection operator within a manned booth provided on a lane; an abnormality determination unit that, on the basis of the body condition information, determines whether there is an abnormality concerning the body condition of the toll collection operator; and an abnormality countermeasure processing unit that, in a case where it is determined that there is an abnormality concerning the body condition of the toll collection operator, performs abnormality countermeasure processing concerning the lane.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a toll collection facility, and a monitoring apparatus, monitoring method, and program for the toll collection facility.

  Patent Document 1 discloses a technique for preventing a receiver from entering a lane in which a vehicle is present in a toll collection facility. According to the technology described in Patent Document 1, a warning is issued when the vehicle detection device provided in the lane detects the vehicle and the reader provided in the vicinity of the lane detects the wireless tag carried by the receiving staff. The device notifies the recipient of the danger.

JP, 2009-9317, A

  By the way, if the physical condition of the collection member who works in the manned booth of toll collection equipment worsens, it becomes difficult for the collection member to continue work in the said manned booth. The collection staff can call the surveillance staff member who works in the office that monitors the toll collection facility by extension telephone etc., and can appeal to the surveillance staff for the poor health condition.

On the other hand, it may be difficult for the recipient to make a call through the monitoring board depending on the physical condition of the recipient or when there is any failure that affects the work of the recipient. Therefore, regardless of the presence or absence of a call by the collection staff, it is required to perform an abnormality countermeasure process.
An object of the present invention is to provide a monitoring device, a toll collection facility, a monitoring method and a program that solve the problems described above.

According to the first aspect of the present invention, the monitoring device (90) acquires the physical condition information acquisition unit of the receptionist in the manned booth (20) provided in the lane (L) by the sensor (22) (91) and an abnormality determination unit (92) that determines the presence or absence of an abnormality related to the physical condition of the collection member based on the physical condition information, and when it is determined that there is an abnormality related to the physical condition of the collection member And an anomaly countermeasure processing unit (94) that performs anomaly countermeasure processing relating to the lane.
As described above, since the monitoring device detects the physical condition information by the sensor to determine the presence or absence of the abnormality related to the physical condition of the collection member, the countermeasure process can be executed regardless of the presence or absence of the call by the collection member.

According to a second aspect of the present invention, in the monitoring device according to the first aspect, the abnormality determining unit determines the degree of abnormality related to the physical condition of the receiving member, and the abnormality countermeasure processing unit determines the abnormality The abnormality countermeasure processing may be performed differently depending on the degree.
Thereby, the monitoring apparatus can execute the appropriate abnormality countermeasure processing according to the state of the collection staff by setting the abnormality countermeasure processing appropriately according to the degree of the abnormality.

According to the third aspect of the present invention, the monitoring device receives the information of the manned booth provided in the lane by the sensor (23), and the inside of the manned booth based on the information. A failure determination unit (93) that determines the presence or absence of a failure that affects the work of the collection staff, and an abnormality countermeasure process related to the lane when it is determined that there is a failure that affects the work of the collection staff And an abnormality countermeasure processing unit (94).
As described above, since the monitoring apparatus determines the presence or absence of a failure based on the information detected by the sensor, the countermeasure against abnormality can be executed regardless of the presence or absence of a call by the receiving staff.

According to a fourth aspect of the present invention, in the monitoring device according to any one of the first to third aspects, the abnormality countermeasure processing includes operation start processing of another lane not in operation. Good.
Thus, the monitoring apparatus can prevent the decrease in the number of operating lanes by starting operation of the other lanes when the one lane can not be operated. Therefore, the monitoring device can prevent the efficiency of the toll collection facility from being reduced.

According to a fifth aspect of the present invention, in the monitoring apparatus according to any one of the first to fourth aspects, the abnormality countermeasure processing is performed on another lane operating as a dedicated lane for receiving unmanned tolls It may include processing of switching to a combined lane of unmanned toll collection and manned toll collection by collection members.
Thus, the monitoring device can prevent the reduction of the number of lanes capable of receiving the toll of manned fare by providing the other toll lane with the function of collecting the toned fare when the lane having the toned fare collection can not be operated. it can. Therefore, the monitoring device can prevent the efficiency of manned toll collection from being reduced in the toll collection facility. Moreover, the monitoring apparatus can prevent the reduction | decrease of the number of the lanes which can receive unmanned tolls by making the said lane into a combined lane.

According to a sixth aspect of the present invention, in the monitoring apparatus according to any one of the first to fifth aspects, the abnormality countermeasure processing includes processing of switching the lane to a dedicated lane for receiving unmanned tolls May be there.
In this way, the monitoring device can be used without closing a lane that can not be collected by a person.

According to the seventh aspect of the present invention, in the monitoring device according to any one of the first to sixth aspects, the abnormality countermeasure processing may include processing for emitting an alarm to the monitoring board (90). .
Since the monitoring board is provided in the office where the monitoring staff works, the monitoring device can notify the monitoring staff of an abnormality regardless of the presence or absence of a call by the receiving staff.

According to an eighth aspect of the present invention, in the monitoring device according to any one of the first to seventh aspects, the abnormality countermeasure processing may include processing for closing the lane.
Thereby, the monitoring device can prevent the lane where the toll collection can not be kept from being opened.

According to a ninth aspect of the present invention, in the monitoring device according to the eighth aspect, the abnormality countermeasure processing unit is provided in the lane when it is determined that there is an abnormality relating to the physical condition of the receiving staff. Outputs an instruction signal instructing display of the closed state to the traffic light (31), and instructs the toll booth office (J) to change the collection booth of the said manned booth or the start provided in the lane An instruction to lower the controller (40) may be output.
That is, according to the ninth aspect, the monitoring device displays that the signal is closed in the target lane, and the toll booth office supervisor changes the collection staff or the launch controller is closed. Be done. In this way, the monitoring device can properly close the lanes where toll collection is not possible.

  According to a tenth aspect of the present invention, the toll collection facility (1) includes a plurality of lanes, a manned booth provided in at least one of the plurality of lanes, and any one of the first to ninth aspects. And a monitoring device according to

  According to the eleventh aspect of the present invention, the monitoring method comprises the steps of acquiring physical condition information of a collection member in a manned booth by a sensor, and presence or absence of an abnormality relating to the physical condition of the collection member based on the physical condition information. It has a determination step and a step of performing an abnormality countermeasure process related to a lane which the collection member is in charge of when it is determined that there is an abnormality related to the physical condition of the collection member.

  According to a twelfth aspect of the present invention, the program causes the computer (900) to acquire physical condition information of a collection staff in a manned booth provided in a lane by a sensor, and the method based on the physical condition information. A step of determining the presence or absence of an abnormality related to the physical condition of the collection staff, and a step of performing an abnormality countermeasure process related to the lane when it is determined that there is an abnormality related to the physical condition of the collection staff.

  According to at least one of the above aspects, the monitoring device can perform the abnormality countermeasure process regardless of the presence or absence of a call by the payee.

It is an external view which shows the structure of the toll collection facility which concerns on one Embodiment. It is a schematic block diagram showing functional composition of a surveillance board concerning one embodiment. It is a flowchart which shows the manned booth monitoring method by the monitoring board which concerns on one Embodiment. It is a flowchart which shows the abnormality countermeasure process which concerns on the comprehensive abnormality level 1 in one Embodiment. It is a flowchart which shows the abnormality countermeasure process which concerns on the comprehensive abnormality level 2 in one Embodiment. It is a flowchart which shows the abnormality countermeasure process which concerns on the comprehensive abnormality level 3 in one Embodiment. It is a flowchart which shows the abnormality countermeasure process which concerns on the comprehensive abnormality level 4 in one Embodiment. It is a schematic block diagram showing composition of a computer concerning at least one embodiment.

First Embodiment
Hereinafter, embodiments will be described in detail with reference to the drawings.

"overall structure"
FIG. 1 is an external view showing the configuration of a toll collection facility according to an embodiment.
The toll collection facility 1 according to the first embodiment is a facility for receiving a fee from a user at an entrance toll station of a toll road such as an expressway.
In the example shown in FIG. 1, the vehicle A on which the user of the expressway rides travels in a lane L connecting the general road side to the expressway side in the toll collection facility 1 provided at the entrance toll station. Lane L is separated by Island I. In each lane L, on the island I adjacent to the lane L, various roadside devices constituting the toll collection facility 1 are installed.
Hereinafter, the general road side (the + X direction side in FIG. 1) is also described as “upstream side” of the lane L or “progressing direction near side” of the lane L. Further, the expressway side (the -X direction side in FIG. 1) is also referred to as the “downstream side” of the lane L or the “traveling direction rear side” of the lane L.
In addition, although the toll collection equipment 1 is provided in an entrance toll booth in the example shown in FIG. 1, in another embodiment, the same toll collection equipment may be provided in an exit toll booth. When the toll collection facility 1 is provided at the exit toll station, the expressway side (the + X direction side in FIG. 1) is the “upstream side” of the lane L or the “progression direction side of the lane L”. In addition, the general road side (the -X direction side in FIG. 1) is the “downstream side” of the lane L or the “traveling direction rear side” of the lane L.

  As shown in FIG. 1, the toll collection facility 1 includes, for each lane L, a charge processing device 10, a manned booth 20, a guidance signboard 30, and a start controller 40. Note that some lanes L may not have the charge processing device 10 or the manned booth 20. In addition, some lanes L may be equipped with an MIC (Multiple and Integrated Toll Collecting Machine). Further, the toll collection facility 1 includes a monitoring board 90 that monitors a plurality of lanes L.

  The charge processing device 10 performs wireless communication processing with the on-board unit α mounted on the vehicle A attempting to enter the expressway at the entrance tollgate of the expressway, and charges according to the vehicle type classification of the vehicle A It is an apparatus group which performs processing. The charging processing device 10 performs charging processing based on an electronic toll collection system (ETC: Electronic Toll Collection System (registered trademark), also referred to as “automatic toll collection system”). Charging by ETC is an example of wireless toll collection without charge.

The manned booth 20 is provided at the entrance toll of the expressway. In the attended booth 20, a receptionist who performs toll collection processing with the vehicle A traveling in the lane L is stationed. The toll booth 20 includes a toll collection machine 21 used by the collection staff to collect charges from the vehicle A traveling in the lane L, a sensor 22 for acquiring physical condition information of the collection staff, and a lane camera 23 for imaging the lane L Is provided.
Examples of the sensor 22 include a camera, a microphone, a temperature sensor, a pulse sensor, an odor sensor, and the like. As an example of physical condition information, an image of a collection member imaged by a camera, voice data of the collection member collected by a microphone, body temperature data of the collection member acquired by a body temperature sensor, pulse rate data of the collection member acquired by a pulse sensor, The concentration of the odor substance (body odor component, alcohol, etc.) acquired by the odor sensor can be mentioned. The information collected by the sensor 22 and the lane camera 23 is transmitted to the monitoring board 90.

A guide signboard 30 is provided on the upstream side of the charge processing device 10 and the manned booth 20, and a signal light 31 for indicating whether or not to enter the lane L, and a display plate 32 for indicating different toll collection methods in the lane L Equipped with The signal light 31 is configured by a light emitting diode (LED) or an incandescent lamp. The display plate 32 is configured of an electric bulletin board, a rotary screen (roll sign), and the like.
Aside from the toll collection method according to the first embodiment, “ETC dedicated” to be collected by the charge processing device 10, “general” to be collected by the collection clerk of the manned booth 20, and charging There are three types of “ETC / general” that can receive a charge by any of the processing device 10 and the manned booth 20. The lane L operating in the “ETC dedicated” is an example of a dedicated lane for unmanned toll collection by wireless. The lane L operating in the “general” is an example of a dedicated lane for manned toll collection by the collection staff. The lane L operating in “ETC / general” is an example of a combined lane of unmanned toll collection and manned toll collection.

  The start controller 40 is provided on the downstream side of the charge processing device 10 and the manned booth 20 and performs start control of the vehicle A traveling on the lane L. For example, the start controller 40 blocks the lane L to restrict the exit of the vehicle A when the charge processing by the charge processing device 10 and the collection of the toll of the manned booth 20 are not properly performed. Do. Further, the start controller 40 releases the lane L when the charging processing by the charging processing device 10 or the collection of the charge by the collection clerk of the manned booth 20 is properly completed. The collection member instructs the opening and closing of the start controller 40 by the operation of the toll collection machine 21. The start controller 40 opens and closes in accordance with an instruction from the monitoring board 90.

  The monitoring board 90 is provided in the toll booth office J where the surveillance staff are resident. The monitoring board 90 processes the information transmitted from the charge processing device 10 and the toll collection machine 21 provided in each lane L. The monitoring board 90 is an example of a monitoring device.

<< Functional Configuration of Monitoring Board >>
FIG. 2 is a schematic block diagram showing a functional configuration of a monitoring board according to an embodiment.
The monitoring board 90 includes a lane information acquisition unit 91, an abnormality determination unit 92, a failure determination unit 93, and an abnormality countermeasure processing unit 94.

  The lane information acquisition unit 91 acquires information from the sensor 22 and the lane camera 23 provided in each of the attended booths 20. The information acquired from the sensor 22 is physical condition information of the collection staff. The information acquired from the lane camera 23 is lane image information. The lane information acquisition unit 91 is an example of a physical condition information acquisition unit.

  Based on the physical condition information acquired by the lane information acquisition unit 91, the abnormality determination unit 92 determines the presence or absence of an abnormality related to the physical condition of the collection staff. Further, when it is determined that there is an abnormality in the physical condition of the collection staff, the abnormality determination unit 92 specifies the degree of the abnormality.

  The fault determining unit 93 determines the presence or absence of a fault that affects the work of the collection staff based on the lane image information acquired by the lane camera 23. Examples of the obstacle include a third party entering a manned booth 20, the presence of a person holding a weapon or a beast, and the occurrence of an accident in the lane L.

When the abnormality determination unit 92 determines that the physical condition of the collection member is abnormal, or the failure determination unit 93 determines that there is a failure that affects the work of the collection member, the abnormality countermeasure processing unit 94 determines that there is an abnormality or An abnormality countermeasure process is performed according to the lane L in which the failure has occurred.
As an example of abnormality measure processing, the operation start processing of the other lane L (backup lane) which is not in operation, and the toll collection method of the other lane L which is operating in "ETC dedicated" are referred to as "ETC / general". A switching process, a process of switching the toll collection method of the lane L in which the abnormality or failure has occurred to "general", a process of emitting an alarm to the monitoring board 90, a process of closing the lane L in which the abnormality or fault has occurred may be mentioned.

<< Example of abnormality determination >>
The abnormality determination unit 92 according to the first embodiment determines the presence or absence of an abnormality related to the physical condition of the collection member by the method described below.
When the lane information acquisition unit 91 acquires an image of the payee from the camera that is the sensor 22, the abnormality determination unit 92 analyzes the facial expression of the payee based on the image. The abnormality determination unit 92 compares a plurality of facial expression patterns of the receiver, which are acquired in advance, with the face portion of the image, and specifies the most similar facial expression pattern. When the specified expression pattern is a bitter expression or a crying face, the abnormality determination unit 92 determines that the physical condition of the collection member is abnormal. In addition, the abnormality determination unit 92 determines that the collection person is suspected of having an abnormal physical condition, when the frequency determined that the identified expression pattern is determined to be a yawning expression is equal to or more than a predetermined frequency. In addition, when the expression pattern does not change for a predetermined time or more, the abnormality determination unit 92 determines that the collection member is suspected of having a physical abnormality.

In addition, the abnormality determination unit 92 determines whether the eyes of the collection member are open or closed based on the image acquired from the camera. The abnormality determination unit 92 measures the time when the eyes of the collection member are closed, and when the time when the eyes are closed is equal to or longer than a predetermined time (for example, when the collection member is sleeping), the blink frequency is predetermined If the frequency is higher than the above, it is determined that sleepiness is occurring in the receiver.
The abnormality determination unit 92 determines that the degree of abnormality when the eye closing time is a predetermined time or more is higher than the degree of abnormality when the drowsiness frequency is more than a predetermined frequency. . For example, the abnormality determination unit 92 determines that the degree of abnormality when the blink frequency is equal to or higher than the predetermined frequency is level 1 and the degree of abnormality when the eye closing time is equal to or higher than the predetermined time is level 2 It is determined that

Further, the abnormality determination unit 92 detects a change in the posture of the collection member based on the image acquired from the camera. If the change amount of the posture of the collection member is equal to or greater than the first change amount (for example, the collection member falls down), the abnormality determination unit 92 or the posture of the collection member is equal to or more than the second change amount for a predetermined time or more. If the amount of change is changing (e.g., the receiving member is skewed), it is determined that the receiving member has an abnormal behavior. The first change amount is a value larger than the second change amount.
The abnormality determination unit 92 determines the degree of abnormality when the amount of change in posture is equal to or greater than the first amount of change as the degree of abnormality when the posture changes by a change amount equal to or greater than the second amount of change for a predetermined time or more. Determined to be higher. For example, the abnormality determination unit 92 determines the degree of abnormality when the amount of change in the posture of the receiving person is equal to or more than the first amount of change as Level 1, and the amount of change in the posture is equal to or more than the second change amount. The degree of abnormality when changing at is determined as level 2.

  When the lane information acquisition unit 91 acquires voice data of a collection member from the microphone that is the sensor 22, the abnormality determination unit 92 determines the presence or absence of an abnormality in the physical condition of the collection member based on the voice data. The abnormality determination unit 92 compares a plurality of voice patterns of the collection staff acquired in advance with voice data, and specifies the voice pattern that is most similar. The abnormality determination unit 92 determines that there is an abnormality in the physical condition of the collection member when the specified voice pattern is a cry, a strange voice, or a cry.

  When the lane information acquisition unit 91 acquires body temperature data of a collection member from the temperature sensor which is the sensor 22, the abnormality determination unit 92 compares the acquired body temperature data with the flat heating range of the collection member acquired in advance, Determine whether there is an abnormality in the physical condition of the collection staff. For example, when the acquired body temperature data is a temperature outside the normal heating range, the abnormality determination unit 92 determines that there is an abnormality in the physical condition of the collection member. At this time, the abnormality determination unit 92 determines the degree of abnormality based on whether the distance between the body temperature data and the normal heating range is equal to or more than a predetermined threshold. For example, if the body temperature data is a temperature outside the normal heating range and the distance between the body temperature data and the normal heating range is less than a predetermined threshold, the level of abnormality is determined to be level 1, and the body temperature data is a temperature outside the normal heating range The level of abnormality is determined as level 2 when the distance between the body temperature data and the normal heating range is equal to or greater than a predetermined threshold.

  When the lane information acquisition unit 91 acquires pulse rate data of a collection member from the pulse sensor which is the sensor 22, the abnormality determination unit 92 determines the acquired pulse rate data and the normal pulse rate range of the collection member acquired in advance. To determine if there is an abnormality in the physical condition of the collection staff. For example, when the acquired pulse rate data is out of the normal pulse rate range, the abnormality determination unit 92 determines that there is an abnormality in the physical condition of the receiver. At this time, the abnormality determination unit 92 determines the degree of abnormality based on whether the distance between the pulse rate data and the normal pulse rate range is equal to or more than a predetermined threshold. For example, when the pulse rate data is out of the normal pulse rate range and the distance between the pulse rate data and the normal pulse rate range is less than a predetermined threshold, the degree of abnormality is determined to be level 1, and the pulse rate data is normal. It is determined that the level of abnormality is out of the pulse rate range and the difference between the pulse rate data and the normal pulse rate range is equal to or greater than a predetermined threshold value.

When the lane information acquisition unit 91 acquires odorant concentration data of the collection member from the odor sensor which is the sensor 22, the abnormality determination unit 92 compares the concentration represented by the acquired odor material concentration data with the threshold value, and the receptionist's Determine if there is an abnormality in your physical condition. For example, the abnormality determination unit 92 acquires the alcohol concentration from the odor sensor, and determines that the receiver is in a drunk state when the alcohol concentration is equal to or higher than a predetermined threshold. Further, for example, the abnormality determination unit 92 acquires the body odor component concentration from the odor sensor, and determines that there is an abnormality in the physical condition of the receiver when the body odor component concentration is equal to or higher than a predetermined threshold.
The abnormality determination unit 92 may change the threshold used for the determination of the abnormality based on the odor sensor based on the weather, the air temperature, the body temperature data acquired by the temperature sensor, and the like.

<< Example of failure determination >>
The failure determination unit 93 according to the first embodiment determines the presence or absence of a failure that threatens the collection member by the method described below.
The fault determining unit 93 analyzes the image acquired from the lane camera 23 and determines whether there is a possibility of becoming a weapon in the image by pattern matching or the like. The failure determination unit 93 determines that there is a failure that affects the work of the collection staff when there is a possibility of becoming a weapon in the image.

  In addition, the failure determination unit 93 analyzes the image acquired from the lane camera 23 and determines whether or not a person other than the collection member has entered the inside of the manned booth 20. For example, when there is a face in the image where the face of the person who does not match the face data of the payee who is recognized in advance is present in the area where the inside of the manned booth 20 is photographed, the failure determination unit 93 It is determined that the When a person other than the collection member enters the manned booth 20, the failure determination unit 93 determines that there is a failure that affects the work of the collection member.

  In addition, the disorder determination unit 93 analyzes the image acquired from the lane camera 23, and determines whether or not the wanted criminal or the beast (a bear or the like) appears in the image by pattern matching or the like. The disorder determination unit 93 determines that there is a disorder that affects the work of the collection member when there is a wanted criminal or a beast in the image.

  In addition, the failure determination unit 93 analyzes voice data acquired from the microphone that is the sensor 22, and determines whether a gunshot sound or a collision sound is included. For example, the failure determination unit 93 determines whether a gunshot noise or a collision sound is included by determining whether the volume is equal to or higher than a predetermined threshold, or whether a peak occurs in a predetermined frequency, or the like. . The failure determination unit 93 determines that there is a failure that affects the work of the receiver when the voice data includes a gunshot sound or a collision sound.

<< Operation of monitoring board >>
FIG. 3 is a flowchart showing a method for monitoring a manned booth by a monitoring board according to an embodiment.
The lane information acquisition unit 91 of the monitoring board 90 collects information from the sensor 22 and the lane camera 23 provided in each lane L (step S1). The monitoring board 90 selects the lanes L having the manned booth 20 one by one from the plurality of lanes L, and executes the processing of the following steps S3 to S9 (step S2).

  The abnormality determination unit 92 determines the presence or absence of an abnormality related to the physical condition of the collection staff based on the information acquired by the sensor 22 (step S3). If the abnormality determination unit 92 determines that there is an abnormality related to the physical condition of the collection staff, it also specifies the degree of abnormality. In addition, based on the image acquired by the lane camera 23, the failure determination unit 93 determines the presence or absence of a failure that affects the work of the collection staff (step S4).

  Based on the determination results of the abnormality determination unit 92 and the failure determination unit 93, the abnormality countermeasure processing unit 94 specifies a total abnormality level indicating the degree of abnormality of the human booth 20 (step S5). For example, the abnormality countermeasure processing unit 94 determines that the total abnormality level is 4 when the failure determination unit 93 determines that there is a failure that affects the work of the collection staff. Further, for example, the abnormality countermeasure processing unit 94 determines that the failure determination unit 93 determines that there is no failure affecting the work of the collection member, and the abnormality determination unit 92 determines that the collection member has an abnormal level of 2 (the collection member When it is determined that the case is falling, etc.), it is determined that the total abnormality level is 3. Further, for example, the abnormality countermeasure processing unit 94 determines that the failure determination unit 93 determines that there is no failure affecting the work of the collection staff, and the abnormality determination unit 92 determines that the physical condition abnormality is abnormal, sleepiness abnormality, behavior abnormality, voice abnormality, or body temperature. If two or more of the abnormality and pulse abnormality are detected (for example, in the case of suspected physical condition and body temperature abnormality, sleepiness abnormality level 1 and alcohol detection), it is determined that the total abnormality level is 2. Further, for example, the abnormality countermeasure processing unit 94 determines that the failure determination unit 93 determines that there is no failure affecting the work of the collection staff, and the abnormality determination unit 92 suspects physical condition abnormality, sleepiness abnormality, or behavior abnormality of level 1 If any one of voice abnormality, body temperature abnormality and pulse abnormality is detected, it is determined that the total abnormality level is 1. When the abnormality determination processing unit 94 determines that the failure determination unit 93 determines that there is no failure that affects the work of the collection staff, and the abnormality determination unit 92 determines that there is no physical condition abnormality of the collection collection Is determined to be 0, that is, there is no abnormality. Note that the determination rule of the comprehensive abnormality level is not limited to the above rule.

  Next, the abnormality countermeasure processing unit 94 determines which of 0 to 4 the value of the total abnormality level of the lane L selected in step S5 is (step S6). When the value of the comprehensive abnormality level is 0 (step S6: level 0), the abnormality countermeasure processing unit 94 does not perform the abnormality countermeasure process.

  If the value of the total abnormality level is 1 (step S6: level 1), the abnormality countermeasure processing unit 94 performs an abnormality countermeasure process according to the total abnormality level 1 (step S7). The abnormality countermeasure process according to the comprehensive abnormality level 1 is for notifying the supervisor of the occurrence of the abnormality. Details of the abnormality countermeasure process according to the comprehensive abnormality level 1 will be described later.

  If the value of the total abnormality level is 2 (step S6: level 2), the abnormality countermeasure processing unit 94 performs an abnormality countermeasure process according to the total abnormality level 2 (step S8). The abnormality countermeasure process according to the comprehensive abnormality level 2 is for notifying the supervisor of the occurrence of the abnormality and making the supervisor judge whether it is necessary to switch the toll collection method or to close the lane L. Details of the abnormality countermeasure processing according to the comprehensive abnormality level 2 will be described later.

  If the value of the total abnormality level is 3 (step S6: level 3), the abnormality countermeasure processing unit 94 performs an abnormality countermeasure process according to the total abnormality level 3 (step S9). The abnormality countermeasure process according to the comprehensive abnormality level 3 is to notify the occurrence of the abnormality to the monitoring person, and automatically perform the switching of the toll collection method or the closing process of the lane L. Details of the abnormality countermeasure process according to the comprehensive abnormality level 3 will be described later.

  If the value of the total abnormality level is 4 (step S6: level 4), the abnormality countermeasure processing unit 94 performs an abnormality countermeasure process according to the total abnormality level 4 (step S10). The abnormality countermeasure process according to the comprehensive abnormality level 4 is to notify the occurrence of the abnormality to the supervisor and automatically perform the closing process of the lane L. Details of the abnormality countermeasure process according to the comprehensive abnormality level 4 will be described later.

  When the above-described processing from step S3 to step S10 is performed for all the lanes L having the manned booth 20, the monitoring board 90 ends the monitoring processing of the manned booth.

<< Countermeasures related to comprehensive error level 1 >>
FIG. 4 is a flowchart showing the abnormality countermeasure process according to the comprehensive abnormality level 1 in one embodiment.
The abnormality countermeasure processing unit 94 outputs an alarm sound from the speaker when the abnormality countermeasure processing related to the comprehensive abnormality level 1 is started (step S101). Further, the abnormality countermeasure processing unit 94 outputs the content of the abnormality determined in step S3 to the display (step S102).

<< Countermeasures related to comprehensive error level 2 >>
FIG. 5 is a flowchart showing the abnormality countermeasure process according to the comprehensive abnormality level 2 in one embodiment.
The abnormality countermeasure processing unit 94 outputs an alarm sound from the speaker when the abnormality countermeasure processing related to the comprehensive abnormality level 2 is started (step S201). The abnormality countermeasure processing unit 94 determines whether the lane L has the charge processing device 10 (step S202). That is, the abnormality countermeasure processing unit 94 determines whether or not the lane L has a charging function by ETC.

  When the lane L has the charge processing device 10 (step S202: YES), the abnormality countermeasure processing unit 94 dispatches the content of the abnormality determined in step S3 and the replacement staff of the receiver to the lane L or the charge of the lane L A request for selecting whether to change the collection method to "ETC dedicated" is output to the display (step S203). The abnormality countermeasure processing unit 94 receives, from the supervisor, a selection as to whether or not to change the toll collection method of the lane L to “for ETC” (step S204).

  When the abnormality countermeasure processing unit 94 receives an input to change the toll collection method to "ETC dedicated" (step S204: YES), the charge processing apparatus 10 in the lane L is restarted to operate as "ETC dedicated". (Step S205). Further, the abnormality countermeasure processing unit 94 changes the display of the display plate 32 to "for ETC" (step S206).

  When the lane L does not have the charge processing device 10 in step S202 (step S202: NO), the abnormality countermeasure processing unit 94 dispatches the content of the abnormality determined in step S3 and a replacement staff member to the lane L A request for selecting whether to close the lane L is output to the display (step S207). The abnormality countermeasure processing unit 94 receives from the monitor a selection as to whether or not the lane L is to be closed (step S208).

When the abnormality countermeasure processing unit 94 receives an input to close the lane L (step S208: YES), the signal light 31 outputs a display of stop (step S209), and the display on the display plate 32 is changed to "closed". (Step S210). Further, the abnormality countermeasure processing unit 94 causes the start controller 40 to output an instruction to lower the bar (step S211), and stops the toll collection machine 21 (step S212). As a result, the lane L is closed. In addition, when the start controller 40 tries to lower the bar while the vehicle is passing the location where the start controller 40 is provided, the interlock function of the start controller 40 keeps the bar open. In this case, a supervisor manually lowers the bar of the start controller 40 in this case.
Next, the abnormality countermeasure processing unit 94 determines whether there is another lane L (backup lane) that is not in operation among the plurality of lanes L (step S213). When there is another lane L not operating (step S213: YES), the abnormality countermeasure processing unit 94 activates the other lane L (step S214). When there is no other lane L not in operation (step S213: NO), the abnormality countermeasure processing unit 94 does not perform operation start processing of the other lane L.

  On the other hand, when the abnormality countermeasure processing unit 94 receives an input not to change the toll collection method to "ETC dedicated" in step S204 (step S204: NO), or in step S208, an input indicating that the lane L is not closed. If it is received (step S208: NO), the signal light 31 is made to output a display of stop (step S215). During this time, the monitor dispatches a replacement staff member to the staffed booth 20, or performs measures such as contacting the staffed booth 20 with the staff member. When the dispatched staff member or collection person resumes the work in the manned booth 20, the signal light 31 is made to output a passable indication by the operation of the toll collection machine 21 or the like.

<< Countermeasures related to comprehensive error level 3 >>
FIG. 6 is a flowchart showing the abnormality countermeasure process according to the comprehensive abnormality level 3 in one embodiment.
The abnormality countermeasure processing unit 94 outputs an alarm sound from the speaker when the abnormality countermeasure process related to the comprehensive abnormality level 3 is started (step S301). The abnormality countermeasure processing unit 94 determines whether the lane L has the charging processing device 10 (step S302).

  When the lane L has the charge processing device 10 (step S302: YES), the abnormality countermeasure processing unit 94 changes the content of the abnormality determined in step S3 and the toll collection method of the lane L to "ETC dedicated". Is output to the display (step S303). The abnormality countermeasure processing unit 94 restarts the charge processing device 10 in the lane L to operate as "ETC dedicated" (step S304). Further, the abnormality countermeasure processing unit 94 changes the display of the display plate 32 to "for ETC" (step S305).

When the lane L does not have the charge processing device 10 in step S302 (step S302: NO), the abnormality countermeasure processing unit 94 outputs the content of the abnormality determined in step S3 and the effect of closing the lane L on the display. (Step S306). The abnormality countermeasure processing unit 94 causes the signal light 31 to output a display of stop (step S307), and changes the display of the display plate 32 to "close" (step S308). Further, the abnormality measure processing unit 94 causes the start controller 40 to output an instruction to lower the bar (step S309), and stops the toll collection machine 21 (step S310). As a result, the lane L is closed.
Next, the abnormality countermeasure processing unit 94 determines whether there is another lane L (backup lane) which is not in operation among the plurality of lanes L (step S311). When there is another lane L not operating (step S311: YES), the abnormality countermeasure processing unit 94 activates the other lane L (step S312). When there is no other lane L that is not operating (step S311: NO), the abnormality countermeasure processing unit 94 does not perform operation start processing of the other lane L.

<< Countermeasures related to comprehensive error level 4 >>
FIG. 7 is a flowchart showing the abnormality countermeasure process according to the comprehensive abnormality level 4 in one embodiment.
The abnormality countermeasure processing unit 94 outputs an alarm sound from the speaker when the abnormality countermeasure processing related to the comprehensive abnormality level 4 is started (step S401). The abnormality countermeasure processing unit 94 outputs the content of the failure determined in step S4 and the effect of closing the lane L on the display (step S402). The abnormality countermeasure processing unit 94 causes the signal light 31 to output a display of stop (step S403), and changes the display of the display plate 32 to "close" (step S404). Further, the abnormality countermeasure processing unit 94 causes the start controller 40 to output an instruction to lower the bar (step S405), and stops the toll collection machine 21 (step S406). As a result, the lane L is closed.

<< Operation / Effect >>
As described above, according to the first embodiment, the monitoring board 90 determines the presence or absence of an abnormality related to the physical condition of the collection member based on the physical condition information of the collection member acquired by the sensor 22, and the abnormality related to the physical condition If there is a problem, the abnormality countermeasure processing pertaining to the lane L is performed. Thereby, the monitoring board 90 can perform the abnormality countermeasure process regardless of the presence or absence of the call by the collection staff.
Further, according to the first embodiment, the monitoring board 90 determines the presence or absence of a failure that affects the work of the collection staff based on the information of the manned booth 20 acquired by the lane camera 23, and there is a failure. In the case, an abnormality countermeasure process related to the lane L is performed. Thereby, the monitoring board 90 can perform the abnormality countermeasure process regardless of the presence or absence of the call by the collection staff.

  Further, according to the first embodiment, the monitoring board 90 determines the degree of abnormality related to the physical condition of the collection staff, and performs different abnormality countermeasure processing depending on the degree of abnormality. As a result, the monitoring board 90 can execute an appropriate abnormality countermeasure process according to the state of the collection staff.

  Further, according to the first embodiment, the monitoring board 90 activates another lane L which is not in operation as the abnormality countermeasure process. Thereby, the monitoring board 90 can prevent the efficiency of the toll collection facility 1 from being reduced even when the toll collection can not be performed by the lane L in which the abnormality has occurred.

  Further, according to the first embodiment, the monitoring board 90 switches the lane L to the lane dedicated to ETC as the abnormality countermeasure process. Thereby, the monitoring board 90 can utilize the lane L which can not receive tolls by persons without closing it.

  Further, according to the first embodiment, the monitoring board 90 issues an alarm to the monitoring board 90 as an abnormality countermeasure process. Thus, the monitoring board 90 can notify the monitoring staff of the abnormality regardless of the presence or absence of a call by the collection staff.

Further, according to the first embodiment, the monitoring board 90 closes the lane L as the abnormality countermeasure process. Thus, the monitoring board 90 can prevent the lane L which can not receive tolls from being left open.
In particular, when it is determined that there is an abnormality relating to the physical condition of the collection staff, the monitoring board 90 instructs the signal light 31 and the display board 32 provided in the lane L to indicate that it is in a closed state, An instruction to change the collection staff or an instruction to lower the start controller 40 is output to the office J. As a result, the monitoring board 90 can properly close the lanes that can not receive tolls.

As mentioned above, although one embodiment was described in detail with reference to drawings, a concrete configuration is not restricted to the above-mentioned thing, It is possible to do various design changes etc.
In the embodiment described above, when closing the lane L, the monitoring board 90 opens the backup lane, but is not limited to this. For example, the monitoring board 90 according to the other embodiment not only closes the lane L, but also switches the backup lane when switching the toll collection method of the lane L from “ETC / general” to “ETC dedicated”. May be open. Also, for example, in another embodiment, when the toll collection facility 1 does not have a backup lane, the monitoring board 90 may not open the backup lane.
On the other hand, if there are other lanes L operating in the “ETC dedicated” despite the charge processing device 10 and the manned booth 20 among the plurality of lanes L, the monitoring board 90 Lane L may be switched to operate as "ETC / general". Thereby, the monitoring board 90 can prevent the efficiency of manned toll collection in the toll collection facility 1 from being reduced.

In the embodiment described above, the monitoring board 90 performs the determination of the presence or absence of an abnormality, the determination of the presence or absence of a failure, and the abnormality countermeasure process, but the invention is not limited thereto. For example, in another embodiment, the toll collection machine 21 or another device of the manned booth 20 may perform the determination of the presence or absence of an abnormality, the determination of the presence or absence of a failure, and part or all of the abnormality countermeasure processing.
In another embodiment, the monitoring board 90 may not perform one of the determination of the presence or absence of an abnormality or the determination of the presence or absence of a failure. That is, in another embodiment, the monitoring board 90 may perform the determination of the presence or absence of an abnormality and the associated countermeasure process. Further, in another embodiment, the monitoring board 90 may perform the determination of the presence or absence of a failure and the associated abnormality countermeasure processing.

  In the embodiment described above, although the monitoring board 90 performs different abnormality countermeasure processing depending on the degree of abnormality, the present invention is not limited to this. For example, the monitoring board 90 which concerns on other embodiment may perform predetermined | prescribed abnormality countermeasure processing, when abnormality or a failure is detected.

<Computer configuration>
FIG. 8 is a schematic block diagram showing the configuration of a computer according to at least one embodiment.
The computer 900 includes a processor 901, a main memory 902, a storage 903, and an interface 904.
The monitoring board 90 described above is mounted on the computer 900. The operation of each processing unit described above is stored in the storage 903 in the form of a program. The processor 901 reads a program from the storage 903 and develops it in the main memory 902, and executes the above processing according to the program.

  Examples of the storage 903 include a hard disk drive (HDD), a solid state drive (SSD), a magnetic disk, an optical magnetic disk, a compact disc read only memory (CD-ROM), and a digital versatile disc read only memory (DVD-ROM). , Semiconductor memory and the like. The storage 903 may be internal media directly connected to the bus of the computer 900 or may be external media connected to the computer 900 via the interface 904 or a communication line. Further, when this program is distributed to the computer 900 by a communication line, the computer 900 that has received the distribution may expand the program in the main memory 902 and execute the above processing. In at least one embodiment, storage 903 is a non-transitory tangible storage medium.

  Further, the program may be for realizing a part of the functions described above. Furthermore, the program may be a so-called difference file (difference program) that realizes the above-described function in combination with other programs already stored in the storage 903.

DESCRIPTION OF SYMBOLS 1 fee collection facility 10 charge processing apparatus 20 manned booth 21 fee collection receiver 22 sensor 23 lane camera 30 guidance signboard 31 signal light 32 display board 40 start controller 90 monitor board 91 lane information acquisition part 92 abnormality determination part 93 failure determination part 94 abnormality Countermeasure processing unit L lane

Claims (12)

A physical condition information acquisition unit for acquiring physical condition information of a collection staff in a manned booth provided in a lane by a sensor;
An abnormality determination unit that determines the presence or absence of an abnormality related to the physical condition of the payee based on the physical condition information;
An abnormality countermeasure processing unit that performs abnormality countermeasure processing related to the lane when it is determined that there is an abnormality related to the physical condition of the collection staff;
A monitoring device comprising The abnormality determination unit determines the degree of abnormality related to the physical condition of the collection member,
The monitoring device according to claim 1, wherein the abnormality countermeasure processing unit performs the abnormality countermeasure processing which is different depending on the degree of the abnormality. An information acquisition unit for acquiring information on a manned booth provided in a lane by a sensor;
A failure determination unit that determines the presence or absence of a failure that affects the work of the collection staff in the manned booth based on the information;
An abnormality countermeasure processing unit that performs abnormality countermeasure processing relating to the lane when it is determined that there is a failure that affects the work of the collection staff;
A monitoring device comprising The monitoring apparatus according to any one of claims 1 to 3, wherein the abnormality countermeasure process includes an operation start process of another lane not in operation. The abnormality countermeasure process includes a process of switching another lane operating as a dedicated lane of unmanned toll collection to a combined lane of the unmanned toll collection and a toll collection by a collection member. The monitoring device according to any one of the above. The monitoring apparatus according to any one of claims 1 to 5, wherein the abnormality countermeasure process includes a process of switching the lane to a dedicated lane of unmanned toll collection. The monitoring apparatus according to any one of claims 1 to 6, wherein the abnormality countermeasure process includes a process of emitting an alarm to a monitoring board. The monitoring apparatus according to any one of claims 1 to 7, wherein the abnormality countermeasure process includes a process of closing the lane. The abnormality countermeasure processing unit outputs an instruction signal instructing display of a closed state to a signal light provided in the lane when it is determined that there is an abnormality relating to the physical condition of the receiving person, and the toll is 9. The monitoring apparatus according to claim 8, wherein an instruction to change the collection staff of the manned booth or an instruction to lower a start controller provided in the lane is output to the office. With multiple lanes,
A manned booth provided in at least one of the plurality of lanes;
A toll collection facility comprising: the monitoring device according to any one of claims 1 to 9. Acquiring physical condition information of a collection person in a manned booth provided in a lane by a sensor;
Determining the presence or absence of an abnormality related to the physical condition of the collection staff based on the physical condition information;
Performing an abnormality countermeasure process related to the lane when it is determined that there is an abnormality related to the physical condition of the collection staff;
Monitoring method. On the computer
Acquiring physical condition information of a collection person in a manned booth provided in a lane by a sensor;
Determining the presence or absence of an abnormality related to the physical condition of the collection staff based on the physical condition information;
Performing an abnormality countermeasure process related to the lane when it is determined that there is an abnormality related to the physical condition of the collection staff;
A program to run a program.

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