JP2019102101A - Terminal equipment and program to be executed by computer - Google Patents

Abstract

To provide terminal equipment capable of performing vehicle inspection after obtaining an agreement with a customer without wasting the time of the customer.SOLUTION: Terminal equipment 10 comprises: control means 3; display means 4; transmission means 5; and reception means 6. The control means 3 uploads an image obtained by photographing parts of legal items and unique items of vehicle inspection which need to be replaced and/or repaired on a Web. Also, the control means 3 creates an answer sheet on the basis of input answer content. The transmission means 5 transmits a URL for performing access to the image, an estimate sheet of costs of vehicle inspection including costs of replacement and/or repair, the answer sheet to an inquiry from a customer, and a completion report of vehicle inspection to the terminal equipment of the customer. The reception means 6 receives an instruction sheet to instruct the start of vehicle inspection from the terminal equipment of the customer. The display means 4 displays the content of the inquiry from the customer and the instruction sheet.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a terminal device, a vehicle inspection management device, and a program to be executed by a computer.

  DESCRIPTION OF RELATED ART Conventionally, the motor vehicle inspection system apparatus of patent document 1 is known. This automobile inspection system device inputs the inspection result image of the inspector and the judgment result input unit for dividing and inputting the judgment result of each inspection item performed by the inspector into “good”, “attention” and “defect”. The image input unit 2, the display unit for customers installed in the waiting room and displaying the judgment result and the inspection landscape image, the display unit 4 for front installed in the waiting room and displaying the judgment result and the inspection scenery image, the wall of the waiting room In the wall display unit 5 that displays all of the judgment results for each of the items “good”, “attention” and “poor” in the color of “blue”, “yellow” and “red”, and “attention And a server 6 that immediately calculates the estimated amount required to repair the item identified as “bad”.

  By using this automobile inspection system device, the customer can view the judgment result for each inspection item and the inspection scenery by the customer display unit installed in the waiting room.

JP 2005-190049 A

  However, when using the car inspection system device described in Patent Document 1, the customer has to wait in the waiting room of the car inspection where car inspection is performed until the car inspection is completed, and there is a problem that the customer's time is wasted is there.

  Therefore, according to the embodiment of the present invention, there is provided a terminal device capable of performing a car inspection after obtaining the consent of the customer without wasting the time of the customer.

  Further, according to the embodiment of the present invention, each car inspection using operation contents executed by a terminal device capable of performing car inspection after gaining customer consent without wasting customer time To provide a vehicle inspection management device that can be implemented in a store.

  Furthermore, according to the embodiment of the present invention, it is possible to provide a program capable of conducting a car inspection with the consent of the customer without wasting the time of the customer.

  Furthermore, according to the embodiment of the present invention, each shop carries out car inspection using operation contents that can be realized by a program that can carry out car inspection after gaining customer consent without wasting customer time. To provide executable programs.

(Configuration 1)
According to the embodiment of the present invention, the terminal device includes the image up means, the transmission means, the creation means, the reception means, and the display means. The image upgrading means uploads on the web the first image of a part that needs to be replaced and / or repaired for legal items of car inspection and unique items that are inspection items independently performed by car inspection in charge of car inspection. Do. Transmission means: URL for accessing the first image, estimate of cost of car inspection including replacement and / or repair costs, answer to customer's inquiry, and car inspection completion report To the customer's terminal device. The creation means creates an answer sheet based on the input answer contents. The receiving means receives an instruction to start the car inspection from the customer's terminal device. The display means displays the contents of the inquiry from the customer and the instruction sheet.

  According to the configuration 1, the customer can look at the first image and confirm the places that need to be replaced and / or repaired anywhere, and if there is a question about the places that need to be replaced and / or repaired, the customer can inquire. You can get an answer sheet, and you can also know the estimated amount of the car inspection. Then, if the customer is satisfied with the part that needs replacement and / or repair and the estimated amount of the car inspection, the car inspection will be started if an instruction sheet instructing the start of the car inspection is sent. Therefore, the vehicle inspection can be performed with the customer's consent without wasting the customer's time.

(Configuration 2)
In Configuration 1, the first image is a moving image obtained by photographing a part that needs to be exchanged and / or repaired for legal items and unique items.

  According to the configuration 2, the customer can view the moving image and confirm a part that needs to be exchanged and / or repaired for the legal item and the unique item.

  Therefore, it is possible to present the customer in an easy-to-understand manner where it is necessary to replace and / or repair.

(Configuration 3)
In Configuration 1 or 2, the first image is encrypted by information uniquely associating the customer with the customer's vehicle.

  According to the third aspect, it is possible to prevent the leakage and / or repair of the area requiring the leakage to persons other than the customer who has requested the vehicle inspection. In addition, as a car inspection site, unique items can be kept secret to secure uniqueness.

(Configuration 4)
In any of the configuration 1 to the configuration 3, the transmission means further transmits a second image obtained by photographing the work under car inspection to the terminal device of the customer.

  According to the configuration 4, the customer can confirm that the car inspection is being performed according to the estimate content.

(Configuration 5)
Further, according to the embodiment of the present invention, the vehicle inspection management device includes the receiving means, the receiving means, the detecting means, and the transmitting means. The receiving means receives from the terminal device of the affiliated store a franchise application including the identification information of the affiliated store joining the franchise and the location information of the affiliated store associated with the identification information of the affiliated store, and The vehicle inspection reservation including the position information of the customer associated with the identification information of the customer is received from the terminal device of the customer, and the completion report of the vehicle inspection is received from the terminal device of the member store that requested the vehicle inspection. The accepting means accepts a member store that joins a franchise by detecting the identification information of the member store and the position information of the member store included in the franchise application form, the identification information of the customer and the position information of the customer included in the car inspection reservation Accept vehicle inspection reservations by detecting The detecting means detects the affiliated store close to the position of the customer based on the positional information of the customer and the positional information of the affiliated store. The transmitting means transmits to the terminal device of the affiliated store which has detected the request document requesting to carry out the car inspection in accordance with the operation content executed by the terminal device according to any of the constitution 1 to 4 and the reservation of the car inspection Do.

  According to configuration 5, the vehicle inspection management device performs the vehicle inspection according to the operation content executed by the terminal device according to any one of the configuration 1 to the affiliated store existing near the customer who transmitted the reservation of the vehicle inspection. Ask that.

  Therefore, regardless of the location of the customer, the vehicle inspection can be performed with the customer's consent without wasting the customer's time.

(Configuration 6)
In configuration 5, the vehicle inspection management device further comprises an advertisement / promotion means. The advertising / promotional means advertises / promotes the operation content to be executed by the terminal device according to any one of configurations 1 to 4.

  According to configuration 6, the customer can easily know the operation content to be executed by the terminal device described in any of configurations 1 to 4.

(Configuration 7)
In Configuration 5 or 6, the vehicle inspection management device further includes an aggregation unit. The counting means counts the number of vehicle inspections performed in a fixed period.

  According to configuration 7, it is possible to easily know the number of vehicle inspections in a fixed period.

(Configuration 8)
Furthermore, according to the embodiment of the present invention, the program may exchange and / or repair the image upgrading means between a legal item of a car inspection and a unique item which is an inspection item independently performed by a car inspection responsible for car inspection. The first step of uploading the first image of the necessary part on the web, and the cost of car inspection including the cost of URL for exchanging the transmission means to access the first image, exchange and / or repair Second step of sending the estimate sheet of the customer, the answer to the customer's inquiry, and the terminal report of the customer who is the client of the car inspection, and the preparation means gives an answer based on the input contents of the answer A third step of creating a document, a fourth step of a receiving unit receiving an instruction to start a car inspection from a customer's terminal device, and a display unit And a fifth step of displaying a fine instruction is a program for causing a computer to execute.

  According to the eighth aspect, by causing the computer to execute the program, the customer can view the first image and check where the exchange and / or repair is necessary wherever the customer is, and the exchange and / or repair is necessary. If you have a question in a certain place, you can inquire and receive an answer sheet, and also know the estimated amount of the car inspection. Then, if the customer is satisfied with the part that needs replacement and / or repair and the estimated amount of the car inspection, the car inspection will be started if an instruction sheet instructing the start of the car inspection is sent. Therefore, the vehicle inspection can be performed with the customer's consent without wasting the customer's time.

(Configuration 9)
In Configuration 8, the first image is a moving image obtained by photographing a part that needs to be exchanged and / or repaired for legal items and unique items.

  According to the configuration 9, by causing the computer to execute the program, the customer can view the moving image and confirm a part that needs to be exchanged and / or repaired for the legal item and the unique item.

(Configuration 10)
In Configuration 8 or 9, the first image is encrypted by the information that uniquely associates the customer with the customer's vehicle.

  According to the configuration 10, by causing the computer to execute the program, it is possible to prevent leakage of a portion requiring replacement and / or repair to persons other than the customer who has requested the car inspection. In addition, as a car inspection site, unique items can be kept secret to secure uniqueness.

(Configuration 11)
In any of the configurations 8 to 10, in the second step, the transmission means further transmits a second image obtained by photographing the work under car inspection to the terminal device of the customer.

  According to the configuration 11, by causing the computer to execute the program, the customer can confirm that the car inspection is being performed according to the estimate content.

(Configuration 12)
Further, according to the embodiment of the present invention, the program includes a franchise application that includes the identification information of the affiliated store that joins the franchise and the location information of the affiliated store associated with the affiliated store identification information of the affiliated store. Received from the terminal device of the member store, received a reservation for car inspection including the identification information of the customer and the position information of the customer associated with the identification information of the customer from the customer terminal device, and the car inspection completion report The sixth step of receiving from the terminal device of the member store that requested the request, and the receiving means detect the member store's identification information and the member store's location information included in the franchise application form. A sixth step of accepting the reservation of the car inspection by detecting the customer identification information and the customer position information included in the car inspection reservation; Seventh step of detecting a member store close to the position of the customer based on the position information of the customer and the position information of the member store, and the transmitting means executing the program according to any one of the configurations 8 to 11. This is a program for causing a computer to execute a request form for requesting vehicle inspection to be performed according to the operation content realized by the above, and an eighth step of transmitting a reservation of the vehicle inspection to the terminal device of the detected affiliated store.

  According to a twelfth aspect, the present invention is realized by executing the program according to any one of the eighth to eleventh aspects to a member store existing near a customer who has sent a reservation for car inspection by causing the computer to execute the program. Request to conduct a car inspection according to the operation content.

  Therefore, regardless of the location of the customer, the vehicle inspection can be performed with the customer's consent without wasting the customer's time.

(Configuration 13)
In Configuration 12, the program causes the computer to further execute a ninth step in which the advertising / promotion means advertises / promotes operation content realized by executing the program according to any of Configurations 8 to 11. .

  According to configuration 13, by causing the computer to execute the program, the customer can easily know the operation content realized by executing the program described in any of configurations 8 to 11.

(Configuration 14)
In the configuration 12 or 13, the program causes the computer to further execute a tenth step in which the counting means counts the number of executions of the vehicle inspection in a predetermined period.

  According to the configuration 14, by causing the computer to execute the program, it is possible to easily know the number of car inspections in a fixed period.

  The vehicle inspection can be performed after obtaining the customer's consent without wasting the customer's time.

It is the schematic of the terminal device by Embodiment 1 of this invention. It is the schematic of an estimate. It is the 1st schematic which shows the statutory item of a car inspection. It is the 2nd schematic which shows the statutory item of a car inspection. It is the 1st schematic which shows the unique item of car inspection. It is the 2nd schematic which shows the unique item of automobile inspection. It is a figure which shows 1 frame contained in moving image MV. It is a figure which shows 1 frame contained in moving image MV. It is a figure which shows 1 frame contained in moving image MV. It is the schematic of the communication system provided with the terminal device shown in FIG. It is a flowchart for demonstrating the operation | movement of the terminal device shown in FIG. It is another flowchart for demonstrating the operation | movement of the terminal device shown in FIG. It is a figure which shows an encryption key. It is the schematic of a smart register. It is another flowchart for demonstrating operation | movement of the terminal device shown in FIG. FIG. 7 is a schematic view of a vehicle inspection management device according to a second embodiment. It is the schematic of a management table of a member store. It is the schematic of a management table of a customer. It is the schematic of the management table of the completion report of Web vehicle inspection. It is a flowchart for demonstrating the operation | movement of a vehicle inspection management apparatus shown in FIG. It is the schematic of a communication system at the time of franchise deployment of Web vehicle inspection.

  Embodiments of the present invention will be described in detail with reference to the drawings. In the drawings, the same or corresponding portions are denoted by the same reference characters and description thereof will not be repeated.

First Embodiment
FIG. 1 is a schematic view of a terminal according to Embodiment 1 of the present invention. Referring to FIG. 1, a terminal device 10 according to a first embodiment of the present invention includes a reception unit 1, an input unit 2, a control unit 3, a display unit 4, a transmission unit 5, and a reception unit 6. Prepare.

  The terminal device 10 is a terminal device for making it possible to execute a car inspection after obtaining the consent of the customer without wasting the time of the customer when performing a car inspection at a car inspection that carries out a car inspection of a vehicle. And a car inspection place includes all the stores which can perform car inspections, such as a dealer and a store. And, as will be described later, by exchanging information using a communication network between a terminal device installed at a car inspection site, a terminal device of a customer and a web server, a car inspection proceeding smoothly is referred to as a "Web car inspection". say.

  The reception means 1 checks the legal items of the car inspection and the unique items which are the inspection items independently performed by the car inspection that is in charge of the car inspection, and it is necessary to replace and / or repair parts (parts or part of the car ) To accept the video MV taken. Then, upon receiving the moving image MV, the receiving unit 1 outputs the received moving image MV to the control unit 3.

  In addition, the receiving means 1 receives an estimate SCHD of the cost of car inspection including the cost for replacing and / or repairing a part where replacement and / or repair is required, and the controlling means 3 receives the received estimate SCHD. Output to

  Furthermore, the reception means 1 receives the completion report FRPT of the car inspection, and outputs the received completion report FRPT of the car inspection to the control means 3.

  The input unit 2 receives an input from the outside of the terminal device 10 (for example, the contents of an answer to a customer's inquiry), and outputs the received input to the control unit 3. The input unit 2 may accept any content as input.

  The control means 3 receives the moving picture MV, the estimate document SCHD and the completion report FRPT from the reception means 1, receives an input from the input means 2, and receives a customer inquiry from the reception means 6 and an instruction sheet INST instructing start of car inspection. receive. Then, the control means 3 uploads the moving image MV to the web server using, for example, FTP (file transfer protocol).

  Further, when the moving picture MV is uploaded to the web server, the control means 3 outputs the URL for accessing the moving picture MV and the estimate SCHD to the transmitting means 5.

  Furthermore, when the control means 3 receives a customer inquiry from the reception means 6, the control means 3 displays the contents of the customer inquiry on the display means 4. Then, the control means 3 receives the contents of the answer to the customer's inquiry from the input means 2, and prepares the answer to the customer's inquiry based on the received contents of the answer. Then, the control means 3 outputs the prepared answer sheet to the transmission means 5.

  Further, upon receiving the instruction INST from the receiving means 6, the control means 3 displays the received instruction INST on the display means 4.

  Further, when the control means 3 receives the completion report FRPT from the reception means 1, the control means 3 outputs the received completion report FRPT to the transmission means 5.

  When the display means 4 receives the contents of the customer inquiry from the control means 3, it displays the contents of the received customer inquiry. In addition, when the display unit 4 receives the instruction INST from the control unit 3, the display 4 displays the received instruction INST.

  Upon receiving the URL and the estimate SCHD from the control unit 3, the transmitting means 5 transmits the received URL and the estimate SCHD to the terminal device of the customer.

  Further, when the transmission means 5 receives the completion report FRPT from the control means 3, the transmission means 5 transmits the received completion report FRPT to the terminal device of the customer.

  The receiving means 6 receives the customer's inquiry from the customer's terminal device, and outputs the received customer's inquiry to the control means 3.

  Further, the receiving means 6 receives the instruction INST from the terminal device of the customer, and outputs the received instruction INST to the control means 3.

  FIG. 2 is a schematic view of the quotation SCHD. Referring to FIG. 2, the estimate document SCHD has a configuration in which the exchange / repair place and the exchange / repair place estimated amount are associated with each other for the legal item and the unique item, and the total estimate of the exchange / repair place including. Although only the cost of the replacement / repair site is displayed in FIG. 2, in fact, in addition to the cost of the replacement / repair site, the cost necessary for the car inspection is also included in the estimate SCHD.

  FIG. 3 and FIG. 4 are first and second schematic diagrams showing the legal items of the car inspection, respectively. Referring to FIG. 3 and FIG. 4, the legal items of the car inspection consist of 34 items. In FIG. 3 and FIG. 4, the description in the parenthesis of each legal item shows the inspection content. In addition, inspection items are described for legal items that are not described in parentheses. For example, the first legal item is described to check the operation of the steering wheel.

  The first to sixth legal items are checked in the driver's seat of the vehicle. The 13th to 29th statutory items are checked around the vehicle. The 30th to 34th legal items are checked using a tester or the like.

  FIG. 5 and FIG. 6 are first and second schematic views respectively showing unique items of car inspection. Referring to FIG. 5 and FIG. 6, the unique item of car inspection consists of 60 items. Thus, unique items consist of more items than legal items. In FIG. 5 and FIG. 6, the description in the parenthesis of each unique item indicates the inspection content.

  The 51st unique item CVT (Continuously Variable Transmission) / ATF (Automatic Transmission Fluid) is, for example, an oil change performed using a dedicated machine named TF300Z manufactured by MK Seiko Co., Ltd. This oil change can not be performed without using a dedicated machine, so it is not performed in a normal car inspection. By performing this oil change, the response of automatic switching of the continuously variable transmission can be improved.

  The 52nd independent item, an air conditioner freshener, is, for example, oil change of an air conditioner performed using a dedicated machine called AF4000Z manufactured by MK Seiko Co., Ltd. By performing this oil change, the performance of the air conditioner can be improved.

  The 53rd unique item is to check the presence of ozone odor in the car, and deodorize ozone if there is an ozone odor. And for the deodorization of ozone, for example, a dedicated machine for an ozone deodorizing machine called rigid arm GWD-1000F of Ornit Co., Ltd. is used.

  The inspection by the tester according to the vehicle type which is the 54th unique item is the inspection which sucks up the data accumulated in the vehicle of each car type and finds the bad part of the vehicle based on the sucked data. As a tester used for this inspection, a dedicated tester corresponding to each vehicle type is required. Thus, the 51st to 54th unique items are items that require a dedicated machine. Therefore, the unique items include inspection items using a dedicated machine.

  In addition, the 55th engine oil amount / dirt unique item is an item that complements the 11th statutory item, and the unique item of the 64th battery (inspection of charging capacity / starting capacity by a dedicated tester) is 9 It is an item that complements the second legal item, the confirmation of the left and right residual amount of the 97th tire groove, the confirmation of abnormal wear of the 98th tire groove, and the unique item with or without the 99th tire rotation are the 13th It is an item that complements the statutory item. Thus, the unique items include items that complement some of the legal items.

  In the embodiment of the present invention, the unique item includes at least one of the following configurations (F1) to (F3).

  (F1) Unique items include more inspection items than legal items.

  (F2) Unique items include inspection items that can not be implemented without a dedicated machine.

  (F3) Unique items include inspection items that complement some of the legal items.

  By providing the unique item with the configuration F1, the performance of the vehicle can be improved as compared to the case where only the legal item is checked. In addition, when the unique item has the configuration F2, items that can not be checked by other car inspections can be checked, and parts that can not be inspected by other car inspections can be replaced and / or repaired if necessary. . Furthermore, by providing the unique item with the configuration F3, it is possible to improve the reliability of inspection of the legal item.

  The person in charge of car inspection checks whether it is necessary to replace or repair the legal items shown in Figs. 3 and 4 and the unique items shown in Figs. 5 and 6, and finds out the places where replacement or repair is necessary. In this case, a part requiring replacement / repair is taken (photographed, and the photographed moving image MV is inputted to the reception means 1 of the terminal device 10 shown in FIG.

  7 to 9 are diagrams showing one frame included in the moving image MV. FIG. 7 is an image showing the effect of the air conditioner refreshment, and shows that although it cooled only to 7.4 ° C. before the construction, it cooled to 3.6 ° C. after the construction. FIG. 8 and FIG. 9 respectively show one frame representing a bad state of the vehicle among moving images for vehicle explanation. And FIG. 8 shows that the engine oil was reduced so as not to reach the oil gauge. Further, FIG. 9 shows that the rubber around the foot is deteriorated and the grease is leaking. Both are one scene for explaining the item of which the cost is recorded by the estimation of the inspection cost.

  FIG. 10 is a schematic view of a communication system provided with the terminal device 10 shown in FIG. Referring to FIG. 10, communication system 100 includes terminal devices 10 and 30 and web server 20.

  The web server 20 is a server opened by a car inspection site where the terminal device 10 is installed. The terminal device 30 is a terminal device of a customer, and includes, for example, a smartphone and a personal computer (PC).

  The terminal devices 10 and 30 and the web server 20 are connected to the network 40. When the control unit 3 of the terminal device 10 receives from the reception unit 1 a moving image MV obtained by photographing a part requiring replacement / repair, the control unit 3 uploads the received moving image MV to the web server 20 via the network 40.

  In addition, when the control means 3 of the terminal device 10 receives from the receiving means 1 a quotation SCHD including the cost of the replacement / repair site, the control means 3 outputs the URL for accessing the web server 20 and the quotation SCHD to the transmission means 5 Then, the transmitting means 5 transmits the URL and the estimate SCHD to the terminal device 30 of the customer via the network 40.

  The customer's terminal device 30 receives the URL and the quotation SCHD via the network 40. Then, the terminal device 30 of the customer accesses the web server 20 using the received URL and browses the moving image MV. In this case, the terminal device 30 of the customer reproduces the moving image MV by streaming and displays it on the display means and displays the estimate SCHD on the display means. In addition, the terminal device 30 of the customer downloads and reproduces the moving image MV from the web server 20, displays the reproduced moving image MV on the display means, and displays the estimate SCHD on the display means.

  The customer sees the moving picture and the estimate SCHD displayed on the terminal device 30 of his own, and confirms the part that needs replacement / repair and the cost of car inspection including the cost of replacement / repair part.

  Then, the customer inputs the contents of the inquiry into the terminal device 30 when there is an inquiry about the place and the cost that needs replacement / repair.

  The terminal device 30 receives the content of the inquiry, and transmits the received content of the inquiry to the terminal device 10 via the network 40.

  The receiving means 6 of the terminal device 10 receives the contents of the inquiry from the terminal device 30 via the network 40, and outputs the received contents of the inquiry to the control means 3. The control means 3 of the terminal device 10 displays the contents of the inquiry received from the receiving means 6 on the display means 4.

  Then, the person in charge of car inspection sees the contents of the inquiry displayed on the display means 4 of the terminal device 10, recognizes that there is an inquiry from the customer, and answers the contents of the inquiry to the terminal device through the input means 2 Enter in 10.

  The control means 3 of the terminal device 10 receives the contents of the answer via the input means 2, creates an answer sheet including the contents of the received answer, and outputs the prepared answer letter to the transmission means 5. The transmitting means 5 of the terminal device 10 receives the answer sheet from the control means 3 and transmits the received answer sheet to the terminal device 30 of the customer via the network 40.

  The terminal device 30 receives the answer sheet via the network 40, and displays the received answer sheet on the display means. By this, the customer can view the answer contents to the inquiry contents.

  The above-described exchange of the inquiry content and the answer content is performed between the terminal device 10 and the terminal device 30 until the customer is satisfied. Then, when the customer finally agrees about the item that needs replacement / repair and the cost of the car inspection, the customer inputs the instruction INST instructing the start of the car inspection to the terminal device 30. The terminal device 30 transmits the input instruction INST to the terminal device 10 via the network 40.

  The receiving unit 6 of the terminal device 10 receives the instruction INST via the network 40, and outputs the received instruction INST to the control unit 3. The control unit 3 receives the instruction INST received from the receiving unit 6. Displayed on the display means 4. The person in charge of the car inspection looks at the instruction sheet INST displayed on the display means 4 of the terminal device 10 and starts the car inspection.

  If the customer is not satisfied with the answer sheet, the customer inputs a deletion instruction INST_DLT for deleting the inspection item considered to be unnecessary for replacement and / or repair to the terminal device 30, and transmits the deletion instruction INST_DLT to the terminal device 10. The deletion instruction INST_DLT includes an inspection item that needs to be deleted.

  When the terminal device 10 receives the deletion instruction INST_DLT, the terminal device 10 displays the received deletion instruction INST_DLT on the display unit 4. The person in charge of car inspection deletes the inspection item included in the deletion instruction INST_DLT, remakes the estimate, and inputs the remade estimate SCHD_RE from the accepting means 1 to the terminal device 10. Then, the terminal device 10 transmits the estimate SCHD_RE to the terminal device 30. As a result, the customer can exchange and / or repair only the inspection items that he / she agrees with.

  Thus, the above-described exchange is performed among the terminal device 10, the web server 20, and the terminal device 30, and the customer instructs the start of the car inspection if it agrees with the part that needs replacement and / or repair and the estimate contents of the car inspection. When the instruction sheet INST is displayed on the terminal device 10, the person in charge of the car inspection starts the car inspection.

  FIG. 11 is a flow chart for explaining the operation of the terminal device 10 shown in FIG. Referring to FIG. 11, when the operation of the terminal device 10 is started, the receiving unit 1 of the terminal device 10 captures a moving image MV obtained by photographing a part requiring replacement and / or repair for a legal item and a unique item of car inspection. Receiving (step S1), the received moving image MV is output to the control means 3.

  Further, the accepting means 1 accepts the estimate SCHD of the cost of car inspection including the cost of replacement and / or repair (step S2), and outputs the accepted estimate SCHD to the control means 3.

  Then, the control means 3 receives the moving picture MV and the estimate SCHD from the receiving means 1, and uploads the received moving picture MV to the web server 20 via the network 40 (step S3).

  Thereafter, the control means 3 outputs the URL for accessing the moving picture MV and the estimate SCHD to the transmitting means 5. The transmitting means 5 receives the URL and the estimate SCHD from the control means 3, and transmits the received URL and the estimate SCHD to the terminal device 30 of the customer via the network 40 (step S4).

  Then, the control means 3 determines whether or not there is an inquiry from the customer by determining whether or not the content of the inquiry has been received from the receiving means 6 (step S5).

  When it is determined in step S5 that there is an inquiry from the customer, the control means 3 displays the contents of the inquiry from the customer on the display means 4 (step S6).

  Thereafter, the control means 3 receives the contents of the answer to the inquiry through the input means 2, creates an answer sheet including the contents of the received answer, and outputs it to the transmission means 5. The transmitting means 5 receives the answer sheet from the control means 3 and transmits the received answer sheet to the terminal device 30 of the customer via the network 40 (step S7).

  Thereafter, the series of operations proceeds to step S5, and steps S5 to S7 are repeatedly executed until it is determined in step S5 that there is no inquiry from the customer.

  Then, in step S5, when it is determined that there is no inquiry from the customer, the control means 3 determines whether or not there is a work instruction for car inspection by determining whether or not the instruction sheet INST has been received from the receiving means 6. It determines (step S8).

  If it is determined in step S8 that there is a car inspection work instruction, the control means 3 displays the instruction sheet INST on the display means 4 (step S9). The person in charge of the car inspection sees the instruction sheet INST displayed on the display means 4 of the terminal device 10, and starts the car inspection.

  Thereafter, the reception means 1 receives the completion report FRPT of the car inspection, and outputs the received completion report FRPT of the car inspection to the control means 3. When the control means 3 receives the completion report FRPT of the car inspection from the reception means 1, it outputs the completion report FRPT of the received car inspection to the transmission means 5, and the transmission means 5 receives the completion report FRPT of the car inspection received from the control means 3. Are transmitted to the customer's terminal device 30 via the network 40 (step S10). Thus, the operation of the terminal device 10 is completed.

  FIG. 12 is another flowchart for explaining the operation of the terminal device 10 shown in FIG. The flowchart shown in FIG. 12 is obtained by adding steps S11 and S12 between step S9 and step S10 in the flowchart shown in FIG. 11, and the others are the same as the flowchart shown in FIG.

  Referring to FIG. 12, when the operation of terminal device 10 is started, steps S1 to S9 described above are sequentially executed. Then, after step S9, the receiving unit 1 of the terminal device 10 receives the moving image MV_ISP obtained by photographing the work under car inspection, and outputs the received moving image MV_ISP to the control unit 3.

  The control means 3 receives the moving picture MV_ISP from the receiving means 1, and uploads the received moving picture MV_ISP to the web server 20 via the network 40 (step S11).

Thereafter, the control means 3 generates a signal _{SMV_ISP} indicating that the moving image MV_ISP has been uploaded to the web server 20 and outputs it to the transmission means 5, and the transmission means 5 transmits the signal S _{MV_ISP} received from the control means 3 to the network 40. To the terminal device 30 of the customer (step S12).

  Subsequently, step S10 described above is executed, and the operation of the terminal device 10 ends.

Note that, in step S12, the signal _{S MV_ISP} is transmitted to the terminal device 30 of the customer, the terminal device 30 receives the signal _{S MV_ISP,} accesses the Web server 20 in response to the received signal _{S MV_ISP,} videos Browse MV_ISP. In this case, since the terminal device 30 has already received the URL for accessing the web server 20 by the execution of step S4, the terminal device 30 can access the web server 20 using the URL. Then, the terminal device 30 reproduces the moving image MV_ISP by the same viewing method as the viewing method of the moving image MV described above, and displays it on the display means. This allows the customer to confirm that the car inspection is being performed according to the consent.

  In step S4 of FIG. 11, the control means 3 encrypts the moving image MV with the number written on the license plate of the customer's vehicle and the registered telephone number of the customer, and encrypts the encrypted encrypted moving image MV_encry as a web server. It may be up to 20. In this case, the control means 3 associates and holds the customer identification information ID, the number, and the registered telephone number in advance.

The following is assumed as a specific example of encryption. FIG. 13 is a diagram showing an encryption key. The vehicle number is n ₁ n ₂ n ₃ n ₄ , and the registered telephone number is d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ . Referring to FIG. 13, the encryption key is a series of the number n ₁ n ₂ n ₃ n ₄ and the registered telephone numbers d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ Arranged numerical string n ₁ n ₂ n ₃ n ₄ d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ or numeric string d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ n ₁₁ n ₁ n ₂ n ₃ n ₄ (see I and II in FIG. 13).

In addition, the encryption key has a fixed interval between the numbers n ₁ n ₂ n ₃ n _{4 and} the numbers registered in the phone numbers d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ It may be the numerical value sequence inserted in d ₁ d ₂ n ₁ d ₃ d ₄ n ₂ d ₅ d ₆ n ₃ d ₇ n ₈ d ₄ d ₉ d ₁₀ d ₁₁ (see III in FIG. 13).

Furthermore, the encryption key is an arbitrary number sequence of phone numbers d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ registered with the numbers n ₁ n ₂ n ₃ n ₄ It may be a numerical string d ₁ n ₁ d ₂ d ₃ n ₂ d ₄ d ₅ d ₆ n ₃ d ₇ d ₈ d ₉ d ₁₀ n ₄ d ₁₁ inserted in the position (see IV in FIG. 13).

  Furthermore, the encryption key may be an exclusive OR of the vehicle number and the registered telephone number (see V in FIG. 13). The exclusive OR of the vehicle number and the registered telephone number may be calculated by making the number of digits of the vehicle number equal to the number of digits of the registered telephone number and calculating the exclusive OR (V in FIG. 13). -1, V-2), the number of digits of the registered telephone number may be matched with the number of digits of the number of the vehicle, and the exclusive OR may be calculated (see V-3 in FIG. 13).

If the number of digits of the vehicle number matches the number of digits of the registered telephone number, add z ₁ = z ₂ = z ₃ = z ₄ = z ₅ = z ₆ = z ₇ = 0 to the number of the vehicle. And the numerical sequence of n ₁ n ₂ n ₃ n ₄ z ₁ z ₂ z ₃ z ₄ z ₅ z ₆ z ₇ and d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ The exclusive OR with the numerical value sequence of is calculated (see V-1 in FIG. 13). Also, each of n ₁ n ₂ n ₃ n ₄ is inserted into any position of z ₁ z ₂ z ₃ z ₄ z ₅ z ₆ z ₇ n ₁ z ₁ n ₂ z ₂ z ₃ n ₃ z ₄ z ₅ The exclusive-OR operation is performed between the numerical sequence of z ₆ n ₄ z _{7 and} the numerical sequence of d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ (V in FIG. 2).

When the number of digits of the registered telephone number matches the number of digits of the number of the vehicle, any four numbers from d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ are used. (For example, d ₁ d ₂ d ₃ d ₄ ) is selected, and the selected four numerical values (for example, d ₁ d ₂ d ₃ d ₄ ) numerical string and n ₁ n ₂ n ₃ n ₄ numerical string And the exclusive-OR with (see V-3 in FIG. 13).

In the exclusive OR operation, an exclusive OR of two corresponding numerical values is calculated. For example, a numerical sequence of n ₁ n ₂ n ₃ n ₄ z ₁ z ₂ z ₃ z ₄ z ₅ z ₆ z ₇ and d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ Exclusive-OR with n ₁ , exclusive-OR with n ₁ and d ₁ , exclusive-OR with n ₂ and d ₂ , exclusive-OR with n ₃ and d ₃ , Exclusive OR of n ₄ and d ₄ , exclusive OR of z ₁ and d ₅ , exclusive OR of z ₂ and d ₆ , exclusive OR of z ₃ and d ₇ , z ₄ XOR with d ₈ , exclusive OR with z ₅ and d ₉ , exclusive OR with z ₆ and d _10, and exclusive OR with z ₇ and d ₁₁ . The same applies to the case where the exclusive OR of the other two numerical sequences is computed.

Further, the encryption key is the arithmetic result of the four numbers of the vehicle number n ₁ n ₂ n ₃ n ₄ and the registered telephone number d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d ₉ d ₁₀ d ₁₁ It may be Among the four arithmetic operations, in the case of division, the result obtained by dividing the larger number of digits by the smaller number of digits is converted to an integer and used as an encryption key. The absolute value of the result is used as the encryption key.

  The control means 3 of the terminal device 10 encrypts the moving image MV using any of the encryption keys described above, and uploads the encrypted encrypted moving image MV_encry to the web server 20.

  When the moving picture MV is encrypted with an encryption key, the terminal device 10 and the terminal device 30 hold in advance a method of generating an encryption key based on the number of the vehicle and the registered telephone number.

  When the operation of the terminal device 10 is executed according to the flowchart shown in FIG. 12, the control means 3 encrypts at least one of the moving picture MV and the moving picture MV_ISP with an encryption key in at least one of step S4 and step S11. The animated video (at least one of the encrypted video MV_encry and the encrypted video MV_ISP_encry) may be uploaded to the web server 20.

  The vehicle number and the registered telephone number are “information uniquely associating the customer and the customer's vehicle”. The vehicle number is a numeric string that identifies the vehicle, and the registered telephone number is a numeric string that identifies the customer. Therefore, the vehicle number and the registered phone number uniquely associate the customer with the customer's vehicle. It is because it becomes information. Therefore, to encrypt the moving image MV and / or the moving image MV_ISP with the various encryption keys described above is to encrypt the moving image MV and / or the moving image MV_ISP by the “information uniquely associating the customer and the customer's vehicle”. It corresponds to

  FIG. 14 is a schematic diagram of a smart register. Referring to FIG. 14, the smart record list includes the previous maintenance content and image (moving image or still image), the next inspection time and the recommended replacement item at the next inspection, and the past maintenance record.

  The contents of the previous maintenance are, for example, contents prepared by the car inspection or the periodic inspection when the car inspection or the periodic inspection is finished. Moreover, an image is an image which image | photographed the operation | work in car inspection or periodic inspection.

  The next inspection time is the next inspection time calculated from the time of the previous maintenance, and as a result of performing the previous maintenance, the item recommended to be exchanged at the next inspection is recommended. It is. The past maintenance record is the maintenance record before the last maintenance.

  The control means 3 of the terminal device 10 receives the maintenance content and image (moving image or still image) in the car inspection or the periodic inspection, and the next inspection time and the recommended replacement item in the next inspection every time the vehicle inspection or the periodic inspection is completed. Received from means 1. Then, the control means 3 stores the maintenance content and image (moving image or still image) in the car inspection or periodic inspection received as the previous maintenance content and image (moving image or still image) in the smart record book, and the next inspection time and Store the recommended replacement items for the next inspection in the smart register. When the first inspection or periodic inspection of a vehicle is performed, the smart record book only includes the previous maintenance content and image (video or still image) and the replacement inspection items for the next inspection time and the next inspection. is there. Therefore, the control means 3 creates a smart record including the previous maintenance content and image (moving image or still image), and the next inspection time and the replacement recommended item at the next inspection, Upload to the web server 20 via 40. The control means 3 may encrypt the smart register with the encryption key described above, and upload the encrypted smart register to the web server 20.

  When vehicle inspection or periodic inspection is performed multiple times, control means 3 stores the previous maintenance content and image (video or still image) in the smart record as the past maintenance record, and the maintenance content at vehicle inspection or periodic inspection And store the image in the smart register as the previous maintenance contents and the image (moving image or still image) to create a smart register. Then, the control means 3 uploads the created smart register to the web server 20 via the network 40.

The customer's terminal device 30 accesses the web server 20 using the URL, and the vehicle number n ₁ n ₂ n ₃ n ₄ and the registered telephone number d ₁ d ₂ d ₃ d ₄ d ₅ d ₆ d ₇ d ₈ d _You can enter ₉ d ₁₀ d ₁₁ and log in to view the smart register.

  FIG. 15 is yet another flowchart for explaining the operation of the terminal device 10 shown in FIG. The flowchart shown in FIG. 15 is obtained by adding steps S13 to S15 to the flowchart shown in FIG. 11, and the other parts are the same as the flowchart shown in FIG.

  Referring to FIG. 15, when the operation of terminal device 10 is started, steps S1 to S10 described above are sequentially executed. Then, after step S10, the control means 3 of the terminal device 10 creates a smart register, and uploads the smart register to the web server 20 via the network 40 (step S13).

  Thereafter, when the control means 3 refers to the next inspection time of the smart record book and determines that it is the inspection guidance time (step S14), it prepares the inspection guidance and outputs it to the transmission means 5, and the transmission means 5 The guidance is transmitted to the terminal device 30 of the customer via the network 40 (step S15). In this case, the terminal device 10 may transmit the maintenance items recommended according to the season to the customer's terminal device 30 together with the inspection guide. And operation | movement of the terminal device 10 is complete | finished after step S15.

  By the terminal device 10 performing the operation according to the flowchart shown in FIG. 15, the customer can refer to the inspection history of his / her vehicle and can know in advance the next inspection time and items requiring replacement. .

  In the first embodiment, the terminal device 10 may execute the operation according to the flowchart in which steps S13 to S15 shown in FIG. 15 are added after step S10 of the flowchart shown in FIG. By this, the customer can refer to the inspection history of his / her vehicle, and can know in advance the next inspection time and items requiring replacement.

  The operation of the terminal device 10 may be performed by software. In this case, the terminal device 10 includes a central processing unit (CPU), a read only memory (ROM), and a random access memory (RAM).

  The ROM includes a program Prog_A including steps S1 to S10 illustrated in FIG. 11, a program Prog_B including steps S1 to S12 illustrated in FIG. 12, and a program Prog_C including steps S1 to S10 and S13 to S15 illustrated in FIG. One of the programs Prog_D including step S1 to step S12 shown in FIG. 12 and step S13 to step S15 shown in FIG. 15 is stored.

  Then, the CPU reads out and executes any one of the programs Prog_A to Prog_D stored in the ROM, and carries out a web car inspection. The RAM temporarily stores the quotation SCHD and the moving picture MV, MV_ISP, etc.

  Therefore, the programs Prog_A to Prog_D are programs for causing the computer (CPU) to execute the web vehicle inspection.

  Also, the programs Prog_A to Prog_D may be recorded on a recording medium such as a CD and a DVD and distributed. In this case, the computer (CPU) reads out and executes the program (one of the programs Prog_A to Prog_D) from the recording medium and executes the Web car inspection. Therefore, the CD, the DVD, etc. recording the program (one of the programs Prog_A to Prog_D) is a computer (CPU) readable recording medium on which the program (one of the programs Prog_A to Prog_D) is recorded.

  In the above, it has been described that the terminal device 10 receives the moving image MV obtained by photographing a part requiring replacement / repair, but the embodiment is not limited thereto. The terminal device 10 needs replacement / repair. You may provide the imaging device which image | photographs a part.

  Further, in the first embodiment, the image of a portion requiring replacement / repair is not limited to the moving image MV, but may be a still image STI, and in general, may be an image. The same is true for those taken of the work under car inspection. Therefore, the control means 3 of the terminal device 10 uploads to the web server 20 an image obtained by capturing an area requiring replacement / repair and / or an image obtained by capturing the operation during car inspection.

Second Embodiment
FIG. 16 is a schematic view of a vehicle inspection management device according to a second embodiment. Referring to FIG. 16, the vehicle inspection management device 110 according to the second embodiment includes a receiving unit 101, a control unit 102, a storage unit 103, and a transmission unit 104.

  The vehicle inspection management device 110 is for franchiseing the Web vehicle inspection described in the first embodiment, and communicates with a terminal device installed in a franchisee franchise via a network.

  Receiving means 101 receives a membership application form (also referred to as a “franchise application form”) to a franchise including identification information ID_STR of a member store and location information PS_STR of the membership store, and the application for membership to the received franchise is received. The document is output to the control means 102.

  Further, the receiving unit 101 receives a web vehicle inspection reservation including the customer identification information ID_CLI and the customer position information PS_CLI, and outputs the received web vehicle inspection reservation to the control unit 102.

  Furthermore, the receiving unit 101 receives the completion report FRPT of the web vehicle inspection from the terminal device of the member store, and outputs the received completion report FRPT of the web vehicle inspection to the control unit 102.

  The control means 102 receives from the receiving means 101 a franchise application form and a web vehicle inspection reservation. Then, the control means 102 detects the identification information ID_STR and the position information PS_STR of the affiliated store from the application form for affiliation to the franchise, associates the detected identification information ID_STR of the affiliated shop with the position information PS_STR, and stores them. It stores in 103. In addition, the control means 102 receives the member store which joins to a franchise by detecting identification information ID_STR of a member store, and positional information PS_STR.

  When receiving the web vehicle inspection reservation from the reception unit 101, the control unit 102 detects the customer identification information ID_CLI and the position information PS_CLI from the web vehicle inspection reservation, and the detected customer identification information ID_CLI and the position information PS_CLI are mutually exchanged. Are stored in the storage unit 103 in association with each other. In addition, the control means 102 receives the reservation of a car inspection by detecting customer identification information ID_CLI and position information PS_CLI.

  Then, based on the position information PS_CLI of the customer and the position information PS_STR of a plurality of affiliated stores stored in the storage means 103, the control means 103 detects the affiliated shop closest to the position of the customer. Thereafter, the control means 103 outputs the detected identification information ID_STR of the affiliated store, the reservation of the web car inspection, and the request form for requesting the web car inspection described in the first embodiment to be sent to the transmission means 104. In this case, when the detected member store carries out a web car inspection for the first time, the control means 102 reads one of the programs Prog_A to Prog_D in the first embodiment from the storage means 103, and selects one of the read programs Prog_A to Prog_D. It is output to the transmission means 104 together with the request form.

  Furthermore, the control means 102 receives the completion report FRPT of the web car inspection from the receiving means 101, and stores the received completion report FRPT of the web car inspection in the storage means 103 in association with time information.

  Furthermore, the control means 102 publishes an advertisement and advertisement of a web car inspection on a home page via a network.

  Furthermore, the control unit 102 counts the number of executions of the web vehicle inspection in a predetermined period (for example, one month) by counting the number of completion reports FRPT of the web vehicle inspection stored in the storage unit 103.

  The storage unit 103 stores one of the programs Prog_A to Prog_D. Further, the storage unit 103 stores the identification information ID_STR of the member store and the position information PS_STR in association with each other. Furthermore, the storage unit 103 stores the customer identification information ID_CLI and the position information PS_CLI in association with each other. Furthermore, the storage unit 103 stores the Web vehicle inspection completion report FRPT in association with time information.

  The transmitting means 104 receives from the control means 102 the identification information ID_STR of the member store, the reservation of the web car inspection, and the request form for requesting the web car inspection, and performs the reservation of the received web car inspection and the web car inspection The request form requesting the request is transmitted to the terminal device of the affiliated store indicated by the identification information ID_STR. In this case, when any of the programs Prog_A to Prog_D is received from the control means 102 together with the request form, the transmission means 104 transmits any of the programs Prog_A to Prog_D together with the request form to the terminal device of the member store.

FIG. 17 is a schematic view of a management table of a member store. Referring to FIG. 17, the management table TBL-1 includes a member store ID (identification information of member store) and position information. Merchant ID and location information are associated with each other. The member store ID consists of S_ID1, S_ID2, ..., S_IDj (j is a positive integer). Location information _is composed of _{[x s1, y s1],} [x s2, y s2], ···, [x sj, y sj]. The storage means 103 mutually associates and stores a member store ID (identification information of a member store) and position information in the form of the management table TBL-1.

FIG. 18 is a schematic view of a customer management table. Referring to FIG. 18, management table TBL-2 includes a customer ID (customer identification information) and position information. The customer ID and the location information are associated with each other. The customer ID consists of C_ID1, C_ID2, ..., C_IDk (k is a positive integer). Position information consists of [x _c1 , y _c1 ], [x _c2 , y _c2 ], ..., [x _ck , y _ck ]. The storage unit 103 mutually stores the customer ID (customer identification information) and the position information in the form of the management table TBL-2.

When the control means 102 receives a web car inspection reservation from the reception means 101, the control means 102 refers to the management table TBL-2 stored in the storage means 103 to select the customer ID (C_IDk) of the customer who transmitted the web car inspection reservation. The corresponding position information [x _ck , y _ck ] is detected. Then, the control means 102 refers to the management table TBL-1 stored in the storage means 103, and indicates position information [x _sj , which indicates the position closest to the position indicated by the position information [x _ck , y _ck ]. y _sj ] and the affiliated store ID (S_ID j) associated with the position information [x _sj , y _sj ] are detected from the management table TBL-1.

  FIG. 19 is a schematic view of a management table of the completion report of the web vehicle inspection. Referring to FIG. 19, management table TBL-3 includes time and completion report. The time of day and the completion report are associated with each other.

  The time consists of t1, t2, ..., tm (m is a positive integer). Each of t1, t2, ..., tm is represented in the format of YYYY / MM / DD / HH / MM / SS (year / month / day / hour / minute / second). The completion report consists of FRPT1, FRPT2, ..., FRP Tm. Each of FRPT1, FRPT2,..., FRP Tm is expressed in an arbitrary format and includes a sentence indicating that the web car inspection has been completed.

  The control means 102 refers to the management table TBL-3 stored in the storage means 103 and counts the number of completion reports FRPtm in a predetermined period, thereby totaling the number of executions of the web vehicle inspection in the predetermined period.

  The management table TBL-3 may further include the identification information and the position information of the affiliated store in charge of the web car inspection in association with the completion report FRP Tm. In this case, the control means 102 may count the number of executions of the web vehicle inspection in each area based on the location information of the affiliated store in charge of the web vehicle inspection without setting the period, and is in charge of the time and the web vehicle inspection. Based on the location information of the affiliated store, the number of executions of the web inspection in each area in a fixed period may be counted.

  If the number of web vehicle inspections is counted without setting a period, the region where the web vehicle inspection can not be deployed is extracted, and a service that allows the customer in the extracted region to accept the web vehicle inspection is executed. This can enhance the advertisement and promotion of the web inspection in the extracted area.

  When the number of executions of the web vehicle inspection is counted every fixed period, the control means 102 analyzes whether the number of executions of the web vehicle inspection changes with time, and when the number of executions of the web vehicle inspection changes with time, When the number of web car inspections is decreasing, we will execute new services not found at other times. This makes it possible to enhance the advertising and promotion of web vehicle inspections when the number of executions decreases.

  FIG. 20 is a flow chart for explaining the operation of the vehicle inspection management device 110 shown in FIG.

  Referring to FIG. 20, when the operation of vehicle inspection management device 110 is started, receiving means 101 of vehicle inspection management device 110 applies a franchise application form to franchisee including identification information and position information of the franchisee. It receives from the terminal device of the member store (step S21), and outputs the received application form to the control means 102.

  The control means 102 receives a membership application form from the reception means 101, detects the identification information and position information of the affiliated store from the received membership application form, and detects the identification information and the position information of the detected affiliated store mutually. It matches and it memorize | stores in the memory means 103 (step S22).

  Then, the control means 102 advertises and advertises the Web vehicle inspection by posting the advertisement and advertisement of the Web vehicle inspection on the home page via the network (Step S23). In this case, the control means 102, for example, publishes an advertisement of "You can perform a car inspection with the contents satisfied by the customer at the car inspection place closest to the customer." On the home page.

  Thereafter, the receiving unit 101 receives a web vehicle inspection reservation including customer identification information and position information from the customer's terminal device (step S24), and outputs the received web vehicle inspection reservation to the control unit 102.

  The control means 102 receives the reservation of the web car inspection from the reception means 101, detects the identification information and the position information of the customer from the received reservation of the web car inspection, and the detected customer identification information and the position information are mutually exchanged. The information is stored in association with each other in the storage unit 103 (step S25).

  Then, the control means 102 detects a member store close to the position of the customer by the above-mentioned method based on the position information of the customer (step S26).

  Thereafter, the control means 102 outputs the detected identification information of the affiliated store, the reservation of the web car inspection and the request document of the web car inspection to the transmission means 104, and the transmission means 104 makes the identification information of the affiliation store and the reservation of the web car inspection. And the request document of the web car inspection from the control means 102, and based on the received identification information of the affiliated store, transmits a reservation of the web car inspection and a request document of the web car inspection to the terminal device of the detected affiliated shop (step S27). When the request form for web car inspection and web car inspection is sent to the first member store, the control means 102 outputs one of the programs Prog_A to Prog_D together with the request book to the transmission means 104, and the transmission means 104 And one of the programs Prog_A to Prog_D together with the request form to the terminal device of the member store. That is, the transmitting means 104 transmits one of the Web car inspection reservation, the Web car inspection request form and the program Prog_A to Prog_D to the terminal device of the member store. Thereby, the terminal device of the member store can install one of the programs Prog_A to Prog_D and execute the web car inspection.

  After step S27, the receiving means 101 receives the completion report of the web car inspection (step S28), and outputs the received completion report of the web car inspection to the control means 102.

  The control means 102 receives the completion report of the web car inspection from the receiving means 101, detects the time when the completion report of the web car inspection is received, associates the completion report of the web car inspection in the storage means 103 in correspondence with the detected time. It memorizes (Step S29).

  Then, the control unit 102 refers to the management table TBL-3 stored in the storage unit 103, and counts the number of executions of the web vehicle inspection by the above-described method (step S30). In this case, the control means 102 may count the number of executions of the web vehicle inspection in a certain period, or may count the number of executions of the web vehicle inspection without setting a period, and the web vehicle inspection of each area in the certain period The number of executions may be tabulated. Thus, the operation of the vehicle inspection management device 110 ends.

  The operation of the vehicle inspection management device 110 may be executed by software. In this case, the vehicle inspection management device 110 includes a CPU, a ROM, and a RAM.

  The ROM stores a program Prog_E including steps S21 to S30 shown in FIG.

  Then, the CPU reads out and executes the program Prog_E stored in the ROM, and executes the franchise development of the web vehicle inspection. The RAM stores management tables TBL-1, TBL-2, TBL3 and the number of executions of the web vehicle inspection and the like.

  Therefore, the program Prog_E is a program for causing a computer (CPU) to execute a franchise development of a web car inspection.

  FIG. 21 is a schematic view of a communication system when the web vehicle inspection is franchised. Referring to FIG. 21, the communication system 200 includes a vehicle inspection management device 110, terminal devices 121 to 124, and terminal devices 131 and 132.

  Terminal devices 121 to 124 are terminal devices of a member store to a franchise. The terminal devices 131 and 132 are terminal devices of customers.

  The vehicle inspection management device 110, the terminal devices 121 to 124, and the terminal devices 131 and 132 are communicably connected to each other via the network 140.

  The terminal devices 121 to 124 are terminal devices for executing the web vehicle inspection described in the first embodiment, and are disposed at arbitrary places in the 47 prefectures. Each of the terminal devices 121 to 124 is, for example, a personal computer. The terminal devices 131 and 132 include a mobile phone, a personal computer, and the like.

  Each of the terminal devices 121 to 124 transmits the application form for affiliation to the above-mentioned franchise to the vehicle inspection management device 110 via the network 140.

  The customer sees the advertisement and advertisement of the web car inspection posted by the car inspection management device 110 on the home page, and uses his own terminal device (one of the terminal devices 131 and 132) to make a web car inspection reservation via the network 140 It transmits to the management device 110.

  Each of the terminal devices 121 to 124 receives the web vehicle inspection reservation and the web vehicle inspection request described above via the network 140. In addition, each of the terminal devices 121 to 124 receives the web vehicle inspection reservation, the web vehicle inspection request form, and one of the programs Prog_A to Prog_D when the web vehicle inspection is performed for the first time. Then, each of the terminal devices 121 to 124 installs one of the received programs Prog_A to Prog_D.

  Each of the terminal devices 121 to 124 executes one of the programs Prog_A to Prog_D when receiving the web vehicle inspection reservation and the web vehicle inspection request form, and based on the customer identification information included in the web vehicle inspection reservation, It transmits that the Web vehicle inspection has been accepted to the terminal device of the customer who has made a reservation for the Web vehicle inspection (the terminal device of the customer existing near each of the terminal devices 121 to 124 and either of the terminal devices 131 and 132) . Then, each of the terminal devices 121 to 124 communicates with the terminal device of the customer (one of the terminal devices 131 and 132), and executes the Web car inspection described in the first embodiment.

  Thereafter, when the web car inspection is completed, each of the terminal devices 121 to 124 transmits the web car inspection completion report FRPT to the car inspection management device 110 via the network 140.

  As described above, if the communication system 200 is used, it is possible to execute Web vehicle inspection at a car inspection place existing at a position close to a customer, for car inspection places and customers existing in Japan. As a result, customers can receive car inspections with convincing content without wasting their time wherever they are in Japan. For example, after bringing a vehicle to a car inspection site for web car inspection, the customer can bring the terminal device (one of the terminal devices 131 and 132) wherever it is (in countries other than Japan) Information can be exchanged with the terminal device (any one of the terminal devices 121 to 124) of the affiliated store that executes the web car inspection.

  In FIG. 21, it has been described that the terminal apparatus of the member store comprises four terminal apparatuses 121 to 124, and the terminal apparatus of the customer comprises two terminal apparatuses 131 and 132. The terminal device of a member store may consist of a plurality of terminal devices, and the terminal device of a customer may consist of at least one terminal device. When the terminal device of a member store consists of one terminal device, the number of member stores close to the position of the customer is limited to one, which goes against the meaning of "detect member stores near the position of the customer". Therefore, the terminals of the member store need only consist of at least two, that is, a plurality of terminals. On the other hand, even if the terminal device of the customer consists of one, it does not go against the meaning of "detecting a member store near the position of the customer". Therefore, the terminal device of the customer may consist of at least one terminal device.

  Further, the car inspection management apparatus 110 may perform the franchise development of the above-described web car inspection for one prefecture or one municipality.

  Furthermore, the vehicle inspection management device 110 may perform the franchise development of the Web vehicle inspection described above for a plurality of prefectures or a plurality of municipalities.

  It should be understood that the embodiments disclosed herein are illustrative and non-restrictive in every respect. The scope of the present invention is shown not by the above description of the embodiments but by the scope of claims, and is intended to include all modifications within the meaning and scope equivalent to the scope of claims.

  The present invention is applied to a terminal device, a vehicle inspection management device, and a program to be executed by a computer.

  DESCRIPTION OF SYMBOLS 1 reception means, 2 input means, 3, 102 control means, 4 display means, 5, 104 transmission means, 6, 101 reception means, 10, 30, 121 to 124, 131, 132 terminal device, 20 web server, 40, 140 network, 100, 200 communication system, 103 storage means.

Claims (12)

A merchant terminal set up in a franchisee-joined merchant,
And a vehicle inspection management device that communicates with the member store terminal device via a network,
The member store terminal device
The first image of the area required to be replaced and / or repaired, and the cost of the replacement and / or repair, for legal items of the vehicle inspection and unique items which are inspection items independently performed by the vehicle inspection station in charge of the vehicle inspection Estimate of the cost of the car inspection including, the report of completion of the car inspection, the maintenance contents maintained by the car inspection, the second image which is the image of the work under the car inspection, the next inspection time and the next inspection First accepting means for accepting exchange recommended items;
A first transmission for transmitting a URL for accessing a web server, the estimate, an answer to an inquiry from a customer who is a client of a car inspection, and a completion report of the car inspection to the customer's terminal via a network Means,
An input unit for inputting the contents of an answer to the inquiry from the customer;
First receiving means for receiving from the customer's terminal device via the network an inquiry from the customer and an instruction to start a car inspection;
Display means for displaying the contents of the inquiry from the customer and the instruction;
When the first image is received from the first accepting unit, a first process of uploading the received first image to the web server via the network is executed, and after the first process is completed Executing a second process of outputting the received estimate and the URL to the first transmitting means when the estimate is received from the first accepting means, and when the second process is completed It is determined whether or not there is an inquiry from the customer by determining whether or not an inquiry from the customer has been received from the first receiving means, and it is determined that the inquiry from the customer is present, The contents of the inquiry from the customer received from the first receiving means are displayed on the display means, and when the answer contents are received through the input means, the answer sheet is prepared based on the received answer contents ,That A third process is repeatedly executed until it is determined that there is no inquiry from the customer, and the process to output the completed answer to the first transmission means is executed, and when it is determined that there is no inquiry from the customer It is determined whether or not there is a work instruction for car inspection by determining whether or not an instruction sheet has been received from the first receiving means, and if it is determined that there is a work instruction for car inspection, the first receiving means A fourth process of displaying the received instruction sheet on the display means is executed, and when the completion report of the car inspection is received from the first reception means after the fourth process, the completion report of the received car inspection The fifth process of outputting the first transmission means to the first transmission means, the maintenance contents maintained by the vehicle inspection, the second image, the next inspection time, and the recommended replacement item at the next inspection First reception means When the first car inspection is performed, the maintenance content and the second image, which are maintained by the car inspection received from the first reception means, are stored as the previous maintenance content and image, and the next inspection time and When the inspection record is made by storing replacement recommended items at the time of the next inspection and the vehicle inspection is performed multiple times, the previous maintenance contents and images stored in the recording directory are made in the maintenance record before the previous maintenance The maintenance content and the second image, which are stored as a certain past maintenance record and maintained by the car inspection received from the first reception means, are stored as the previous maintenance content and image, and the next inspection time and The storage recommendation item at the time of the next inspection is stored, a record list is created, and a sixth process of uploading the created record list to the web server via a network is executed. And processing means,
The first transmission means transmits the URL and the estimate to the customer's terminal via the network in response to the URL and the estimate received from the processing means, and the answer is received. In response to receipt from the processing means, the answer sheet is transmitted to the customer's terminal device via the network, and in response to receipt of the completion report of the car inspection from the processing means, the completion report of the car inspection is networked Send to the customer's terminal via
The inquiry from the customer is transmitted from the customer's terminal device due to the first image being uploaded to the web server and the quotation and the URL being transmitted to the customer's terminal device. Inquiry about the place where the replacement and / or repair is necessary and the cost of the replacement and / or repair,
The record registered in the web server can be browsed by the terminal device of the customer accessing the web server using the URL and logging in.
The vehicle inspection management device
A franchise application including the identification information of the affiliated store and the location information of the affiliated store associated with the identification information of the affiliated store is received from the affiliated store terminal device, and the identification information of the customer and the identification information of the customer Receiving a reservation of a car inspection from the customer's terminal device including the position information of the customer associated with the customer, and receiving a completion report of the car inspection from the affiliated store terminal that requested the car inspection When,
The identification information of the affiliated store and the position information of the affiliated store included in the franchise application form received by the second receiving means are stored in association with each other, and the car inspection received by the second receiving means Storage means for storing the customer identification information and the customer position information included in the reservation in association with each other, and storing the completion report of the car inspection received by the second receiving means in association with time information;
A member store that joins the franchise is received by detecting the identification information of the member store and the position information of the member store included in the franchise application received by the second receiving means, and the second reception is received Second receiving means for receiving a reservation of a car inspection by detecting the identification information of the customer and the position information of the customer included in the reservation of the car inspection received by the means;
Detection means for detecting an affiliated store close to the position of the customer based on the position information of the customer and the position information of the affiliated store stored in the storage means;
A request form for requesting vehicle inspection to be performed in accordance with the operation contents executed by the affiliated store terminal device; and a second transmission unit for transmitting the vehicle inspection reservation to the affiliated store terminal device detected by the detection unit System to be equipped.   2. The system according to claim 1, wherein the first image is a moving image obtained by photographing a part requiring the exchange and / or repair for the legal item and the unique item.   The processing means generates an encryption key based on information uniquely associating the customer and the customer's vehicle in the first process, and encrypts the first image with the generated encryption key. The system according to claim 1 or 2, wherein an encrypted image is uploaded to the web server via a network.   4. The system according to claim 3, wherein said processing means, in the sixth processing, uploads an encrypted record, which is obtained by encrypting said record with said encryption key, to said web server via a network.   The system according to any one of claims 1 to 4, wherein the vehicle inspection management device further comprises an advertisement / promotion means for advertising / promotion the operation content executed by the member store terminal.   The car inspection management device counts the number of car inspection execution cases by counting the number of car inspection completion reports in a given period based on the time information stored by the storage means and the car inspection completion report. The system according to any one of claims 1 to 5, further comprising: A program executed in the system according to any one of claims 1 to 6,
The program executed on the affiliated store terminal device is
The first image of the area where the first acceptance means is required to replace and / or repair the legal items of the car inspection and the unique items that are the inspection items independently performed by the car inspection in charge of the car inspection, and A first step of accepting an estimate of the cost of car inspection including the cost of replacement and / or repair
A second step of executing a first process of uploading the received first image to a web server via the network when the processing means receives the first image from the first accepting means;
When the processing means completes the first processing, the processing means outputs the estimate received from the first reception means and a URL for accessing the web server to a first transmission means. The third step of performing the process;
A fourth step of the first transmitting means transmitting the estimate and the URL received from the processing means to the customer's terminal via the network;
A fifth step in which a first receiving means receives an inquiry from the customer via a netword;
When the second processing is completed, the processing means determines whether or not there is an inquiry from the customer by determining whether an inquiry from the customer is received from the first reception means. When it is determined that there is an inquiry from the customer, the contents of the inquiry from the customer received from the first reception means are displayed on the display means, and the answer contents to the inquiry from the customer are received through the input means And preparing a response on the basis of the content of the received response, and repeatedly executing the processing of outputting the created response to the first transmission means until it is determined that there is no inquiry from the customer. A sixth step of performing the process;
A seventh step of transmitting, when the first transmission means receives the response from the processing means, the response to the customer's terminal via the network;
An eighth step in which the first receiving means receives, via a network, an instruction to start a car inspection;
When the processing means determines that there is no inquiry from the customer, it determines whether or not there is a work instruction for car inspection by determining whether the instruction sheet has been received from the first receiving means, A ninth step of executing a fourth process of displaying the instruction sheet received from the first receiving means on the display means when it is determined that there is a work instruction for car inspection;
A tenth step in which the first accepting means accepts a completion report of a car inspection;
When the processing means receives a completion report of the car inspection from the first reception means after the fourth processing, a fifth process of outputting the completion report of the received car inspection to the first transmission means An eleventh step to be performed;
A twelfth step of the first transmission means transmitting the vehicle inspection completion report received from the processing means to the customer's terminal via a network;
The first reception means receives a maintenance content maintained by car inspection, a second image which is an image obtained by photographing an operation under car inspection, and a thirteenth image receiving the next inspection time and the replacement recommended item at the next inspection. Step and
When the processing means receives from the first accepting means the maintenance content maintained by the car inspection, the second image, the next inspection time and the replacement recommended item at the next inspection, the first car inspection If done, store the maintenance content and the second image maintained by the car inspection received from the first reception means as the previous maintenance content and image and also recommend replacement at the next inspection time and the next inspection Store items to create a record book, and if the car inspection is performed multiple times, store the previous maintenance contents and images stored in the record book as a past maintenance record that is the maintenance record before the previous maintenance And store the maintenance content and the second image prepared by the car inspection received from the first reception means as the previous maintenance content and image, and the next inspection time and before Store a recommended replacement item at the time of the next inspection to create a record, and have the computer execute the fourteenth step of executing the sixth process of uploading the created record to the web server via a network ,
The inquiry from the customer is transmitted from the customer's terminal device due to the first image being uploaded to the web server and the quotation and the URL being transmitted to the customer's terminal device. Inquiry about the place where the replacement and / or repair is required and the cost of the replacement and / or repair,
The record registered in the web server can be browsed by the terminal device of the customer accessing the web server using the URL and logging in.
The program executed by the vehicle inspection management device is
A fifth receiving means receives, from the affiliated store terminal device, a franchise application including the identification information of the affiliated store and the positional information of the affiliated store associated with the recorded identification information of the affiliated store. Step and
A sixteenth step in which the second receiving means receives, from a customer terminal device, a reservation for a car inspection including the identification information of the customer and the position information of the customer associated with the identification information of the customer;
A seventeenth step in which the second receiving means receives the completion report of the car inspection from the affiliated store terminal device which has requested the car inspection;
The control means stores the identification information of the affiliated store and the position information of the affiliated store included in the franchise application received by the second reception means in the storage means in association with each other; The identification information of the customer and the position information of the customer included in the reservation of the car inspection received by the receiving means are associated with each other and stored in the storage means, and the car inspection received by the second receiving means An eighteenth step of storing a completion report in the storage means in association with time information;
A second reception means detects a member store joining the franchise by detecting the identification information of the member store and the position information of the member store included in the franchise application received by the second reception means. A nineteenth step of accepting a reservation of a car inspection by detecting the identification information of the customer and the position information of the customer included in the reservation of the car inspection received by the second receiving means;
A twentieth step in which detection means detects a member store near the position of the customer based on the position information of the customer and the position information of the member store stored in the storage means;
A request form for requesting the vehicle inspection to be performed in accordance with the contents of operation implemented by the affiliated store terminal device executing a program executed on the affiliated store terminal device; and a reservation for the vehicle inspection And 21. A program for causing a computer to execute a 21st step of transmitting to the affiliated store terminal device of the affiliated store detected in the 20th step.   The program according to claim 7, wherein the first image is a moving image obtained by photographing the area requiring the exchange and / or repair for the legal item and the unique item.   The processing means generates an encryption key based on information uniquely associating the customer and the customer's vehicle in the first process of the second step, and the first encryption key is generated by the generated encryption key. The program for making it run on a computer according to claim 7 or 8, wherein an encrypted image obtained by encrypting the image of (1) is uploaded to the web server via a network.   10. The method according to claim 9, wherein in the sixth process of the fourteenth step, the processing means uploads an encrypted record obtained by encrypting the record with the encryption key to the web server via a network. Program to run on your computer.   The computer-implemented method further causes the computer to execute a twenty-second step in which advertising / promotion means advertises / promotes operation content realized by the affiliated store terminal device executing a program executed on the affiliated store terminal device. A program for causing a computer according to any one of claims 7 to 10 to execute.   A counting unit counts the number of execution reports of the vehicle inspection by counting the number of completion reports of the vehicle inspection during a predetermined period based on the time information stored by the storage unit and the completion report of the vehicle inspection. The program for causing a computer to execute according to any one of claims 7 to 11, further causing the computer to execute.

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