JP2019096218A - Finished article delivery system - Google Patents

Abstract

To provide a finished article delivery system that can attain reduction in the cost.SOLUTION: A finished article delivery system 1 has a register device 2 and a locker device 3 of a password type. The register device 2 includes password generation means, reservation information registration means, and message sending means. The reservation information registration means registers reservation information according to the request for a locker hand-over reservation from a client. The message sending means sends a message including a password and a delivery destination, to the client terminal 9 of a customer who has reserved hand-over of a locker.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a finished product delivery system for delivering a finished product after cleaning processing to a customer.

  Conventionally, since there are many requests from customers who want to pick up finished products after closing a shop, for example, a locker type unmanned delivery system described in Non-Patent Document 1 below has become widespread.

  This system is equipped with a dedicated locker device that incorporates a computer that receives information from the register device, and when the customer passes a membership card through the card reader of this locker device, the electronic lock of the storage unit containing finished products is displayed. Unlocked, as a result, the customer can pick up the finished product.

[online], Wright Co., Ltd. [search on November 22, 2017], Internet <URL: http://www.right.jp/system/shell.html>

  However, since the conventional system utilizes a dedicated locker device incorporating a computer, not only is the dedicated locker device itself expensive, but also the maintenance of the dedicated locker device is expensive. Further, for example, when a malfunction occurs in the built-in computer of the locker device after the store is closed, there is a possibility that the finished product can not be delivered to the customer.

  The present invention has been made in view of these points, and it is an object of the present invention to provide a finished product delivery system capable of achieving cost reduction and appropriately delivering finished products to customers.

  The finished product delivery system according to the present invention is a finished product delivery system for delivering a finished product after cleaning processing to a customer, and has a register device and a plurality of storage units in which the finished product is stored. A locker device is provided, wherein the register device registers reservation information in response to a request for a locker withdrawal reservation from a customer, and transmits at least a personal identification number and storage destination information to the customer terminal of the customer. is there.

  Further, a finished product delivery system according to the present invention is a finished product delivery system for delivering a finished product after cleaning processing to a customer, and includes a register device and a plurality of storage sections in which the finished product is stored. Locker device, the register device includes: PIN generation means for automatically generating a PIN; reservation information registration means for registering reservation information in response to a request for a locker withdrawal from a customer; And a message transmitting means for transmitting a message including at least the personal identification number and storage destination information to the customer terminal of the customer who has made the locker pick-up reservation.

  According to the present invention, the cost can be reduced, and the finished product can be properly delivered to the customer.

It is a block diagram of a finished product delivery system concerning a 1 embodiment of the present invention. It is a block diagram of the register apparatus of a finished goods delivery system same as the above. It is a figure which shows the locker apparatus of the finished-goods delivery system same as the above, (a) is a perspective view of the whole apparatus, (b) is a front view of a button lock. It is a flowchart at the time of a request of a locker taking over reservation from a customer. (A) And (b) is an example of the screen for a reservation displayed on the touch panel part of a register apparatus. It is an example of the non-returned goods list displayed on the touch panel unit. It is an example of the screen for a reservation displayed on the customer terminal. It is a flow chart when a store clerk stores finished goods in a locker device. It is an example of the printed matter printed by the printer part of a register device. It is a flowchart at the time of the customer's contact by a store clerk. It is an example of the message transmitted to a customer terminal from a register apparatus. It is a flowchart at the time of taking over by a customer. It is an example of the printed matter printed by the printer part of a register device.

  An embodiment of the present invention will be described with reference to the drawings.

  In FIG. 1, 1 is a finished product delivery system. This finished product delivery system 1 is a customer of finished products (articles such as clothes after cleaning processing) after cleaning processing after closing of a cleaning shop (for example, at night etc.) It is a system for handing over to nobody.

  The finished product delivery system 1 settles the cleaning fee when the deposit item (article such as clothes before the cleaning process) before the cleaning process is deposited from the customer, and the register device 2 registers information etc. regarding the deposit item. And a locker device 3 of a personal identification number type that temporarily stores (stores) finished products after the cleaning process.

  The cash register 2 is, for example, a POS cash register installed in a store that is indoors. On the other hand, the locker device 3 is, for example, a mechanical type relatively inexpensive button lock steel locker (general-purpose product) which does not require wiring work, and is installed on the outside of a shutter which is a place accessible to customers at any time.

  As shown in FIG. 1, the cash register 2 includes an apparatus body 5 having a drawer or the like capable of storing money, and a touch panel 6 that is an input unit and a display capable of being operated by a clerk (operator) with a finger or a touch pen. And a printer unit 7 for printing various printed materials.

  Further, as shown in FIG. 2, the register device 2 includes a control unit 10, and in addition to the touch panel unit 6 and the printer unit 7, the control unit 10 includes a storage unit 11, a network connection unit 12 and a power supply unit 13. Is connected.

  The storage unit 11 stores various types of information, and the storage unit 11 includes, for example, customer information (including a customer name and a telephone number, as well as contact information such as an e-mail address), deposit information, reservation information, Locker configuration information (information on the configuration of the locker device 3), information for automatic generation of the personal identification number, and the like are stored.

  The network connection unit 12 is for connecting the control unit 10 to the network 8 such as the Internet, and the control unit 10 is connected between customer terminals (such as mobile phones and personal computers) 9 of each customer via the network 8. It is possible to exchange information at (see Figure 1).

  In addition, as shown in FIG. 2, the control unit 10 generates a personal identification number generation means 16 for automatically generating a personal identification number (for example, a 4-digit number) different for each customer, and a request for a locker withdrawal reservation from the customer. In response to (request), reservation information registration means 17 for registering reservation information based on predetermined information inputted by a store clerk or a customer, and a customer terminal 9 of a customer (reservation customer) who has made a locker withdrawal reservation, at least the PIN code And message transmitting means 18 for transmitting a message including storage destination information (information indicating a storage portion of the storage destination in which the finished product is stored).

  The reservation information generated and registered in the storage unit 11 for each reservation by the reservation information registration means 17 includes at least a personal identification number, storage destination information, customer information, a slip number, desired takeover date information and a period.

  As shown in FIG. 3 (a), the locker device 3 is, for example, an inexpensive code number type button lock steel locker, and has a plurality of (for example 2 A storage unit 21 is provided which is a box-like locker unit having a total of six rows and three columns.

  In the example shown in FIG. 3A, the number of storage portions 21 is six, but may be more than that, and may be easily expanded according to the scale, and may be, for example, 100 or more.

  Further, each storage unit 21 is a storage chamber 23 in which finished products relating to locker take-out reservation are stored so as to be able to be taken in and out through the front opening 22 and a pivotable opening and closing door opening and closing the front opening 22 of the storage room 23 24 and the lock state provided on the open / close door 24 for restricting the open operation (rotation in the open direction) of the open / close door 24 and the open state permitted for the open operation of the open / close door 24. It has a button lock 25 which is a mechanical locking means that can be switched from the locked state to the unlocked state according to a preset password number (for example, a 4-digit number).

  Furthermore, as shown in FIG. 3 (b), the button lock 25 is operated so as to be rotatable between 12 pushable buttons (0 to 9, #, C) 26 and the locking position and the unlocking position. The control lever 27 is formed with a key hole 28 for inserting an emergency unlocking key (not shown).

  Then, when locking, with the operation lever 27 positioned at the unlocking position, after setting the password by pressing the button 26, the button lock 25 is turned by rotating the operation lever 27 to the locking position. Is locked. Also, when unlocking, with the operation lever 27 positioned at the locking position, after pressing the button 26 corresponding to the preset password number, the operation lever 27 is pivoted to the unlocking position As a result, the button lock 25 is unlocked. As described above, since the button lock 25 capable of locking and unlocking is all mechanical, no electrical wiring is necessary and it can be used even in the event of a power failure.

  Next, the operation and the like of the finished product delivery system 1 will be described with reference to the drawings.

  First, FIG. 4 is a flow chart when a request for locker pickup reservation (request) is received from the customer.

  As shown in FIG. 4, when a customer requests a locker pick-up reservation, that is, a reservation request for pick-up of a finished product on the locker device 3 on a desired pick-up date (step 1), the clerk of the cleaning store Check (step 2).

  Specifically, when a customer visits a store and places an item (cleaned item) before cleaning processing and requests for cleaning, for example, the customer tells the desired pick-up date (can be one day or multiple days) of the finished product. , Ask locker pick up reservation.

  Then, the clerk checks the reservation status (vacant status of the storage unit 21) on the desired take-off date by looking at the reservation screen displayed on the touch panel portion 6 of the register device 2, ie, the reservation screen of FIG. Do.

  For example, "4" shown on "November 4" in the reservation screen means "4 vacant storage parts 21 not reserved on November 4". In addition to the calendar unit 31 indicating the number of vacant storage units that can be reserved for each date, the reservation screen also includes a day input unit 32, a storage number input unit (shelf number input unit) 33, a cancel button 34, and a confirmation button It has 35.

  Next, the clerk determines whether or not there is a necessary number of vacant storage sections 21 according to the amount of finished products on the desired pick-up date (step 3), and if it is determined that there is a reservation screen The reservation processing work at step 4 is performed (step 4), and if it is determined that there is not, the locker pick-up reservation is refused for the customer (step 5).

  Then, based on the reservation processing work by the store clerk, the reservation information registration means 17 of the control unit 10 of the register device 2 registers the reservation information (step 6).

  Here, the reservation processing operation and the like on the reservation screen by the store clerk will be specifically described.

  For example, a locker from "November 4-November 6" (for example, a 3-night reservation) from a customer ("Tanaka") who came to the store with "20 shirts" on "November 1" which is today. When there is a request for a reservation for taking back, when the clerk looks at the reservation screen and determines that the reservation is possible, as shown in FIG. 5B, the number of days input section 32 in the reservation screen “3” (1 Enter the above integer).

  Then, in the calendar section 31 in the reservation screen, it becomes possible to select a plurality of dates (date buttons) corresponding to the input "3", and the clerk becomes the date button 31a of "November 4" of the first day. The date button for 3 days which is the specified number of days ("November 4" date button 31a, "November 5" date button 31b, and "November 6 "Date button 31 c) is automatically selected. In the case where the customer wants to make a pick-up request for one night, the clerk inputs “1” to the day number input unit 32 in the screen, and then selects the date button corresponding to the desired pick-up date by touch operation.

  Furthermore, since the store clerk needs two storage sections 21 to store "20 shirts", the storage destination number input section 33 in the reservation screen has "2" as the required storage destination number. Enter "" (an integer of 2 or more). In addition, although the some storage part 21 corresponding to the said integer turns into a reserved storage part 21 by operation of the below-mentioned decision button 35, the storage part 21 which adjoins each other is selected preferentially at this time.

  Then, when the store clerk touches the confirmation button 35 in this state, the reservation information registration means 17 of the control unit 10 registers reservation information on the locker takeover reservation of the customer (“Tanaka”) in the storage unit 11.

  At this time, a personal identification number (for example, "1578") is automatically generated by the personal identification number generation means 16, and this personal identification number becomes a part of reservation information, and is associated with other information constituting the reservation information. At this time, a slip number (for example, "1124" or "1125"), storage destination information (for example, "locker number 1" or "locker number 2" which is a storage unit number) is also generated.

  The generation timing of the personal identification number or the like may be other timing, that is, for example, at the time of printing a printed material by the printer unit 7 or the like. Also, when the password generation means 16 automatically generates the password, if the same customer's one is already generated, the same password is used for the convenience of the customer, and conversely, it is the same as different customers. If it becomes a PIN code, it is automatically regenerated to a different PIN code in order to prevent a false receipt of the finished product.

  Also, for example, when the customer requests the locker withdrawal reservation from the customer by telephone or email later, not at the time of visiting the store, the clerk selects the relevant withdrawal item from the list of unreturned items of the customer shown in FIG. Get the slip number.

  On the other hand, the customer can use his / her own customer terminal 9 to make a request (request) for a locker withdrawal reservation on the reservation screen of FIG. 7 displayed on the customer terminal 9 concerned. In this case, the required number of storage locations is automatically calculated, and the number of days is automatically set to "1".

  Next, FIG. 8 is a flowchart when the store clerk stores the finished product in the locker device 3.

  When the store is closed (for example, 19:00 on November 4), the first printed matter based on reservation information registered by the printer unit 7 of the register device 2 or the like, that is, the storage list (printed matter) shown in FIG. Print 41 (step 1).

  Next, based on the storage list 41 indicating storage objects to be stored today, the store clerk stores the finished product relating to the locker take-over reservation in the corresponding reserved storage unit 21 (step 2).

  At the time of this storage, the store clerk operates the button lock 25 of the storage section 21 of the locker device 3 to set and lock the personal identification number described in the storage list 41 (step 3).

  Here, as shown in FIG. 9, the storage list 41 includes a plurality of matrix-like squares (six squares in two rows and three columns) 42 corresponding to the plurality of storage sections 21 of the locker device 3. The grid 42 is printed based on the locker configuration information, and the grid 42 corresponding to the reserved storage unit 21 among the plurality of storage units 21 has at least the PIN number and storage destination information (storage unit number ) Is printed based on the reservation information.

  That is, the storage list 41 has the same number of squares 42 as the storage portions 21 of the locker device 3 and, among them, the squares 42 corresponding to the reserved storage portions 21 to be stored, In addition to the number and storage destination information, customer information (customer name) and a slip number are printed at a position between them.

  If the finished product has already been stored, the desired take-off date information is printed. In the square 42 corresponding to the vacant storage unit 21 not reserved, the characters "vacant" are printed.

  And, as described above, since the storage list 41 corresponds to the configuration of the locker device 3, the store clerk can easily grasp in which storage section 21 the finished product should be stored, and the storage operation of the finished product can be performed. While being able to carry out efficiently, incorrect storage of finished products can be prevented.

  Next, FIG. 10 is a flowchart when the store clerk contacts the customer.

  The store clerk acquires the contact address (e.g., e-mail address, etc.) of the reservation customer to be contacted from the storage unit 11 after completing the storage work of the finished product in the storage unit 21 of the storage target by the instruction of the storage list 41 (step 1).

  Next, the store clerk directs the customer terminal 9 of each customer to be contacted to the customer terminal 9 of each customer to be contacted by means of the message transmission means 18 of the control unit 10 via the network 8 at least the PIN number and the storage destination information The message including the information of the storage unit 21 is transmitted (step 2). Specifically, for example, a message is transmitted using an email, an SMS, an application, or the like.

  The message is, for example, as shown in FIG. 11, which is an e-mail to a customer who made a locker pick-up reservation ("Tanaka"), "locker number: 1, 2" (storage destination information), "personal identification number "Period: Until November 7 opening time of store" (Reservable reservation deadline based on desired pick-up date information) is included.

  For example, although not illustrated, the message may include a slip number, a product name based on the slip number, a score, a storage date, etc. Further, for example, the storage destination of the finished product can be identified at a glance. A group of squares (locker table) in which squares of squares are instructed may be included. In addition, regarding the period, the display may be "period: from November 4 closed to November 7 opened" so that both the start and end may be known.

  Next, FIG. 12 is a flowchart at the time of taking over by a customer (delivery to a customer).

  The customer who made the locker pick-up reservation visits the desired pick-up date (during the designated period) (Step 1), and based on the message received by the customer terminal 9, the button lock of the storage unit 21 related to storage destination information in the message The user enters the code number in the message and unlocks it (step 2).

  At this time, the personal identification number to be input is not determined by one but is automatically generated by the personal identification number generation means 16, but if the customer causes the display portion of the customer terminal 9 to display the message, You can easily confirm the PIN code to be entered.

  Then, the customer opens the open / close door 24 of the storage unit 21 unlocked by the input of the password, and takes out the finished product stored in the storage room 23 from the storage room 23 and takes it out ( Step 3).

  Thus, the finished product can be handed over to the reservation customer by the locker device 3 even in the night after closing the store or in the early morning before the opening of the store.

  The store clerk also uses the second printed matter based on the reservation information registered by the printer unit 7 of the register device 2 at the time of opening the next day (for example, 9:00 on November 5), ie, for confirmation shown in FIG. Print the list (printed matter) 46.

  Next, the clerk checks the reserved storage section 21 based on the list 46 for confirmation, and checks whether the customer came to the store and took over the finished product on the night of yesterday or today's early morning.

  Then, with regard to the storage unit 21 in which the finished product has been received, that effect is registered in the storage unit 11 and the reservation status is updated. In addition, for the storage unit 21 for which the reservation deadline has passed, the finished product is pulled out from the storage unit 21 and the effect is registered in the storage unit 11 to update the reservation status.

  Here, like the storage list 41, the confirmation list 46 is composed of a plurality of matrix-like squares (six squares in 2 rows and 3 columns) 42 corresponding to the plurality of storage portions 21 of the locker device 3 The grid 42 is printed based on the locker configuration information, and the grid 42 corresponding to the reserved storage unit 21 among the plurality of storage units 21 has at least the PIN number and storage destination information (storage unit number ) Is printed based on the reservation information.

  That is, the confirmation list 46 has the same number of squares 42 as the storage portions 21 of the locker device 3 and, among them, the squares 42 corresponding to the reserved storage portions 21 to be confirmed In addition to the number and storage destination information, customer information (customer name) and desired takeover date information are printed at positions between them. In the square 42 corresponding to the vacant storage unit 21 not reserved, the characters "vacant" are printed. As described above, since the confirmation list 46 corresponds to the configuration of the locker device 3, the clerk can easily grasp the storage unit 21 that should confirm whether the finished product has been delivered to the reservation customer, and the confirmation operation Can be done efficiently.

  And, according to the finished product delivery system 1, unlike the conventional system, since the locker device 3 of a relatively inexpensive password type is used, the cost can be reduced and after the store is closed. The finished product can be properly delivered to the customer by the locker device 3 at night or early morning.

  In addition, since the password generation means 16 of the register device 2 automatically generates a different password for each customer who has made a locker takeover reservation, it is possible to appropriately prevent a false takeover of a finished product.

  Furthermore, since the storage list 41 and the confirmation list 46 are printed products on which the configuration information of the locker device 3 is reflected, the worker who is a clerk can easily grasp the actual position of the storage section 21 and the storage operation and Verification work can be performed efficiently.

  In addition, locker taking over reservation of finished product, even when there are a lot of finished products, or "want to take over on either of the weekends", etc., reservation corresponding to multiple storage parts 21 and multiple days is also possible it can.

  The locking means of the storage unit 21 of the personal identification number type locker device 3 is not limited to the button lock, and may be, for example, a mechanical dial lock.

  Further, the finished product delivery system 1 is not limited to a dedicated system for delivering finished products, and may be, for example, a configuration in which an automatic storage unit for received items is added.

1 Finished product delivery system 2 Register device 3 Locker device 6 Touch panel unit 7 Printer unit 9 Customer terminal
16 PIN code generation means
17 Reservation information registration means
18 Message transmission method
21 Storage section
22 front opening
23 Storage room
24 Open door
25 Button lock as locking means
32 days input section
33 storage destination number input unit
41, 46 Printed matter (storage list, confirmation list)
42nd square
43 squares

Claims (8)

A finished product delivery system for delivering finished products after cleaning processing to customers,
A register device,
A locker device of a personal identification number type having a plurality of storage sections in which finished products are stored;
The register device registers reservation information in response to a locker takeover reservation request from a customer, and transmits at least a personal identification number and storage destination information to the customer terminal of the customer. system. A finished product delivery system for delivering finished products after cleaning processing to customers,
A register device,
A locker device of a personal identification number type having a plurality of storage sections in which finished products are stored;
The register device is
Password generation means for automatically generating a password;
Reservation information registration means for registering reservation information in response to a request for a locker pick-up reservation from a customer;
A finished product delivery system comprising: message transmission means for transmitting a message including at least the personal identification number and storage destination information to a customer terminal of the customer who has made the locker pick-up reservation. The finished product delivery system according to claim 2, wherein the password generation means automatically generates a different password for each customer. Each storage unit of the locker device is
A storage room where finished products are stored through the front opening,
An opening and closing door for opening and closing the front opening;
The lock state is provided on the open / close door, and the lock state is restricted for restricting the open operation of the open / close door, and the unlock state is allowed for open operation of the open / close door. 4. The finished product delivery system according to any one of claims 1 to 3, further comprising a mechanical locking means that can be switched to a locked state. The register device has a printer unit for printing the printed matter,
On the printed matter, a grid of a plurality of squares corresponding to a plurality of storage units of the locker device is printed, and a grid corresponding to a reserved storage unit of the plurality of storage units is printed. The finished product delivery system according to any one of claims 1 to 4, wherein at least a personal identification number and storage destination information are printed. The register device has a touch panel unit,
When an integer of 2 or more is input to the day number input unit in the screen displayed on the touch panel unit, a plurality of dates corresponding to the integer can be selected. Finished product delivery system described in any one of 5. The register device has a touch panel unit,
When an integer greater than or equal to 2 is input to the storage destination number input unit in the screen displayed on the touch panel unit, the plurality of storage units corresponding to the integer become the reserved storage units. A finished product delivery system according to any one of claims 1 to 6. The finished product delivery system according to any one of claims 1 to 7, wherein the cash register device is capable of responding to a plurality of storage units and a request for a locker takeover reservation for a plurality of days.

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