JP2019082770A - Power failure response support system - Google Patents

Abstract

To provide a power failure response support system allowing a response to a consumer to be performed promptly and appropriately when there is a report on occurrence of a power failure (failure) from the consumer and also capable of contributing to appropriate and prompt repair when requesting a failure repair from a worker.SOLUTION: A customer report management system receives information for identifying a customer via a terminal of a customer center, requests a smart meter operation management system to acquire current value information of a smart meter of the corresponding customer when receiving a creation request of a failure slip, and transmits it to the terminal of the customer center in order to display the acquired current value information on the terminal of the customer center. In addition, when the reception of the failure is confirmed through the terminal of the customer center, the acquired current value information is printed on the failure slip.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a power failure response support system that supports the response to a notification of a power failure from a customer, and in particular, supports the response of a recipient who has received a notification from the customer, and visits the field. The present invention relates to a system for supporting the response of a worker who carries out a fault repair.

In the past, for a response to a power failure (fault) repair, when the customer has offered a power failure (fault), the recipient accepts the power failure (fault) and the worker receives a request from the recipient Visits the site to carry out the repair.
At this time, the receptionist hears from the customer the power outage status and the usage status at the time of the power outage, but if the operator visits the site and can not measure the current or voltage, the fault location can not be identified. Because there is only blackout information obtained from the customer, even if the customer can operate the breaker, there is a possibility that there is a failure point on the power supply side from the smart meter, so request the breaker operation There was a disadvantage that it was difficult.

Therefore, in recent years, in the distribution system, in order to measure the power consumption of each customer, transmit power data representing the power consumption of each customer to a remote monitoring station or the like via a communication network. In view of the widespread use of smart meters that make it possible, a system has been proposed that can use this smart meter to detect accident blackouts on distribution lines and accurately grasp blackouts on distribution line transformers. (See Patent Document 1).
This is because, in a computer that processes power amount data representing power consumption measured by the smart meter at predetermined time intervals, specifying the smart meter whose power data has not been updated causes the power of the smart meter to be lost. It is judged that there is.

JP, 2014-150640, A

However, whether or not the power data is updated, for example, if the smart meter transmits power data every 30 minutes, it takes about 30 minutes to determine whether or not the update is performed. When a consumer receives a request for a power failure (fault) from a consumer, it may not be possible to immediately determine the status of the fault.
For this reason, when there is a request for a power failure (fault) from a customer, there is a concern that the customer's response may be delayed because the presence or absence of a request to operate the breaker or the arrangement of workers can not be made promptly. Ru.

  The present invention has been made in view of such circumstances, and it is possible to promptly and appropriately respond to a customer when there is a request for a power failure (failure) from the customer, and also work. The main objective is to provide a power failure response support system that can contribute to appropriate and prompt repair even when requesting a repair service for a person.

  In order to achieve the above problems, the power failure handling support system according to the present invention is connected to a smart meter as a power meter installed for each customer, and the smart meter for each customer via a communication network. A smart meter operation management system for collecting and managing data of the smart meter, a customer center corresponding to an application from a customer, and a customer application management system for managing an application from the customer, the customer application management system comprising The acquisition of the current value information of the smart meter of the customer corresponding to the smart meter operation management system when the information specifying the customer is received via the terminal of the customer center and the request for creation of the failure chart is received Based on the request of the present value information acquisition requesting means and the request of the present value information acquisition requesting means Providing current value information transmitting means for transmitting the current value information to the terminal of the customer center so as to display the current value information on the terminal of the customer center when the acquired current value information is received from the smart meter operation management system; It is characterized.

  Therefore, when the customer receives a blackout offer from the customer center, if the receiver specifies the customer through the customer center terminal and requests creation of a failure chart, the customer proposal management system receives the request and the present It requests the smart meter operation management system to obtain the present value information of the smart meter of the corresponding customer by the value information acquisition request means. In response to this, the smart meter operation management system acquires current value information from the smart meter of the corresponding customer, and transmits the current value information to the customer offer management system. Then, the customer proposal management system transmits the received present value information to the terminal of the customer center so as to be displayed on the terminal of the customer center by the present value information transmitting means. As a result, the current value information of the smart meter of the corresponding customer is displayed on the terminal of the customer center, and it becomes possible to respond to the accepting customer while looking at this current value information.

  For example, if the voltage or current value of the current value information is zero or an error display, it can be determined from the smart meter that there is a failure point (power failure cause point) on the power supply side. It is possible to confirm that it is unnecessary, and if the current value information is normal, there is a possibility that there is a failure point (location of power failure cause) on the load side of the smart meter, so request the customer to operate the breaker It becomes easy to do.

Further, the customer proposal management system may further include failure form issuing means for printing the received present value information on a failure form when acceptance of the failure is decided through the terminal of the customer center.
Since the worker can view and respond to the current value information by setting up such a failure slip, it is possible to work on site locally in a short time.

In addition, when a worker can not obtain the failure slip that has been drafted, for example, when the worker is out, the work request information is transmitted to the terminal carried by the worker However, in this case, it may be difficult to understand that the current value information is transmitted as it is depending on the mobile terminal, so that the customer proposal management system may receive the current when the acceptance of the failure is determined through the customer center terminal. Instead of the value information, it is preferable to transmit the information of only the presence or absence of the voltage or current determined based on the current value information to the worker's portable terminal together with other work request items.
Further, it is preferable to further utilize a sales online system that manages contract information of customers, and use information acquired from the sales online system via a terminal of a customer center as information for identifying a customer.

As described above, according to the present invention, when a customer is specified through a customer center terminal and a request for creating a failure slip is received, the current value information of the corresponding customer smart meter is transmitted to the customer center terminal Because it is displayed on the terminal, the receiver can respond to the customer while looking at the current value information of the smart meter, and it is immediately determined whether the failure point is on the power supply side or on the load side of the smart meter. Therefore, the presence or absence of a request for breaker operation can be clearly determined, and quick and appropriate response can be made.
In addition, when acceptance of a failure is confirmed through the customer center, by printing the received current value information on the failure chart, it becomes possible for the worker who visits the site to see and respond to the current value information. It will be possible to work in the field appropriately and in a short time.

FIG. 1 is a diagram showing an entire configuration of a power failure handling support system according to the present invention. FIG. 2 is a flowchart showing an example of processing of the present invention. FIG. 3 is a diagram showing an example of current value information acquired from a smart meter.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 shows a configuration diagram of a power failure response support system according to an embodiment of the present invention. As shown in the figure, the lead-in wire 4 is connected to the transformers (TR1 to TRn) 3 disposed on the utility pole 2 on which the distribution line 1 is constructed, and the amount of power used by the customer 5 side of the lead-in wire 4 A smart meter 6 as an electric power meter for measuring is installed for each customer. In this example, each smart meter 6 is provided corresponding to the general load 7 such as the lighting of the customer 5, and measures the amount of power consumption at predetermined time intervals, or the current value based on an external request The information is measured, and the measurement data is sent to a remote smart meter operation management system 15 described later via the communication means.

  The customer center 10 of the power company is a window for receiving consultations from customers receiving power supply, can respond to inquiries by telephone, and comprises a telephone terminal 11 and an operator terminal 12, and via the response device 13. It is connected to a communication network 20 which enables data communication and communication by voice. Further, the operator terminal 12 of the customer center 10 is connected to the sales online system 14, the smart meter operation management system 15, and the sales portal system 16 as a customer application management system via the local area communication network 21.

  Here, the sales online system 14 is a system that manages contract information (address, contract type, customer number, etc.) of a customer who is a customer and information related to load (customer contract including electricity charges, usage of electric power, etc.) , Customer database 17 in which customer information is stored.

  The smart meter operation management system 15 is a system for collecting and managing data of the smart meter 6 installed in each customer 5, and is connected to the communication network 20 via the communication device 18.

The sales portal system (customer proposal management system) 16 is a system that executes acceptance of proposals from customers, processing for proposals, creation of business communication slips, issuance of customer voice sheets, raising of breakdown votes, etc. In the case of an offer for a power failure (failure), the smart meter operation management system 15 cooperates with the customer to respond to the offer for a power failure (failure). The sales portal system 16 is provided with a construction arrangement database 19 for storing data and the like of the failed slips.

FIG. 2 is a flowchart showing an example of processing for a customer's offer of a power failure (failure) in the above system configuration. Hereinafter, based on this flowchart, a processing example of the power failure response support system will be described.

When the customer 5 loses power and the customer calls the customer center 10, the receptionist of the customer center 10 hears from the customer the current situation and information for identifying the customer. Based on the information, the reception person operates the operator terminal 12 to access the sales online system 14, refers to the customer database 17, acquires a customer number, and specifies the customer (step 50).

After that, the sales portal system 16 is accessed from the operator terminal 12 and the customer number of the specified customer is input (step 52), and the creation button of the failure list is pressed to create the failure list (step 54) .

Then, the sales portal system 16 requests the smart meter operation management system 15 to acquire the present value information of the smart meter 6 of the corresponding customer based on the smart meter number of the customer linked to the customer number. (Step 56). The smart meter operation management system 15 requests the smart meter 6 of the corresponding customer to transmit the present value information, and receives the present value information from the smart meter 6 in response to the request, sends the information to the sales portal system 16 Send.

In response thereto, the sales portal system 16 transmits the acquired present value information of the smart meter 6 to the customer center 10 so as to be displayed on the operator terminal 12 of the customer center 10 (step 58).
As a result, the present value information (for example, a table as shown in FIG. 3) of the smart meter 6 installed in the customer's house is displayed on the operator terminal 12, so that the receptionist who supports the customer can It is possible to determine whether power is supplied to the smart meter 6 at the customer's home, that is, whether the failure point (location of power failure cause) is on the power supply side or on the load side of the smart meter.

If there is a failure point on the power supply side of the smart meter 6, the power saving function of the smart meter 6 is activated and power is not supplied to the communication function, so an error display or zero display is made on the current value information. In this case, it is possible to immediately proceed with the construction arrangement procedure without asking the customer for any operation. Further, if the current value of the smart meter 6 is normal, it can be estimated that the failure point is on the load side, so it is possible to request the customer to take action such as operating the breaker.

After that, when the reception completion is instructed to confirm the reception of the offer of the power failure (failure) (when the reception completion button is pressed) (step 60), the failure slip on which the acquired current value information of the smart meter 6 is written (Step 62), the automatic printing is performed, and this failure slip is stored in the work arrangement database 19 so that it can be accessed by the worker.

If the worker is in a state where it can receive the printed failure slip, it will bring the failure slip and go to the site, but if it can not receive the printed failure slip, it accesses the sales portal system 16 Then, obtain the data of the failure slip stored in the construction arrangement database 19 (step 64), or transmit the construction arrangement notification to the terminal carried by the worker together with the current value information of the smart meter 6 (step 66) . In addition, when transmitting to the portable terminal, it becomes difficult to understand if the current value information shown in FIG. 3 is transmitted as it is, so "yes" or "none" of the voltage or current of the smart meter 6 determined based on the current value information. Only information may be displayed.

Therefore, according to the present system, when the customer makes a request for a power failure (failure), the receptionist checks the current value information of the smart meter 6 at the customer's home while the customer is taking action. It is possible to request the customer to take appropriate measures. In addition, there are merits such as completion of failure repair by telephone and reduction of the power failure range and issuance of failure votes.
In addition, even when the worker visits the site, the current value information of the smart meter 6 can be grasped by the failure chart, so that the failure point can be identified promptly, and the time to recovery from the power failure can be shortened. It becomes possible.

  In the case of the single-phase three-wire system, the smart meter 6 is powered from one side, so if there is an indication such as an error in the current value information, it is understood that there is a failure point on one side. However, there is a possibility that there is a failure point also on the 3 side. However, it is possible to roughly determine the presence or absence of a power failure on the three side if it can be confirmed whether the power failure site is a part or all of indoors in the telephone correspondence from the customer.

5 Consumer 6 Smart Meter 10 Customer Center 12 Operator Terminal 14 Sales Online System 15 Smart Meter Operation Management System 16 Sales Portal System (Customer Application Management System)
20 Network

Claims (4)

Smart meters as power meters installed at each customer,
A smart meter operation management system connected to the smart meter of each customer via a communication network and collecting and managing data of the smart meter;
With a customer center that responds to requests from customers,
A customer offer management system that manages requests from customers;
Equipped with
The customer proposal management system
Requesting acquisition of current value information of the customer's smart meter corresponding to the smart meter operation management system when receiving information specifying the customer via the terminal of the customer center and receiving a request for creation of a failure chart Current value information acquisition requesting means for
When the present value information acquired from the smart meter is received from the smart meter operation management system based on the request of the present value information acquisition request means, the terminal of the customer center to display the present value information on the terminal of the customer center Means for transmitting current value information to be sent to
A blackout response support system characterized by comprising.   The customer proposal management system further includes failure form issuing means for printing the received current value information on a failure form when acceptance of a failure is decided through the terminal of the customer center. The blackout response support system according to claim 1.   The customer proposal management system substitutes only the presence or absence of voltage or current determined based on the present value information in place of the received present value information when acceptance of a failure is determined via the terminal of the customer center. The blackout response support system according to claim 1 or 2, wherein the information is transmitted to the mobile terminal of the worker. The sales online system further manages the contract information of the customer, and the information for identifying the customer is information acquired from the sales online system via a terminal of the customer center. The blackout response support system according to any one of to 3.

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