JP2019071041A - Order data management system, order data management device and program - Google Patents

Abstract

To provide an order data management system, an order data management device and a program, which can appropriately call a customer at effective timing.SOLUTION: An order data management system 1-1 includes commodity registration means (a portable terminal 100 or a PS terminal 30) for registering a commodity to be purchased by a customer, and a pager terminal 140 for calling the customer when the commodity is provided. The system includes association means for associating a time to provide the commodity with the pager terminal 140. The association means, when a plurality of time points to provide the commodities desired by the customer exit in one transaction, associates the plurality of time points to provide the commodities with a plurality of pager terminals 140.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an order data management system, an order data management device, and a program that can provide goods at an effective timing.

  Some POS systems such as restaurants with pre-settlement deliver calling devices (so-called pager terminals) to customers regarding items that require a certain amount of time to provide products for cooking etc., and when cooking is completed There is a system for outputting a sound, vibration or the like from the calling device to guide that the product has been completed.

  Further, in the case of a system using a ticket vending machine for pre-settlement, a meal ticket (so-called billy ticket) is usually issued at the time of product selection. Then, for example, this meal ticket is divided into a customer reservation and a store reservation, and the store reservation is used as a cooking instruction to the person in charge of cooking and the kitchen. When the cooking is completed, the clerk calls the food ticket number.

Unexamined-Japanese-Patent No. 2017-16244

  However, when there is a plurality of products having different cooking times in one transaction, if the customer desires a plurality of provision timings, it becomes necessary to adjust the cooking start time etc. and the burden on the store side increases. I was afraid to do it.

  The present invention has been made in view of the above-described points, and an object thereof is to provide an order data management system, an order data management apparatus, and a program capable of calling a customer in a timely manner at an effective timing.

The present invention relates to a timing (timing) of providing the product in an order data management system including product registration means for registering a product purchased by a customer, and calling means for calling the customer when the product is provided. The stringing means includes stringing means for stringing with the calling means, and when there are a plurality of occasions for providing a product desired by the customer in one transaction, the tying means provides a plurality of the occasions for providing the plurality of articles. It is characterized by linking to means.
According to the present invention, it is possible to call customers by different calling means in a timely manner depending on the timing of providing each product. Therefore, the operation of each calling means is simplified, and a customer can be called as appropriate according to the provision timing of each product. In addition, it is not necessary for the operator to adjust the timing of provision of each product, and it is possible to prevent an increase in the burden on the operator.

Further, the present invention is characterized by including prohibiting means for prohibiting completion of processing of the one transaction unless the timing of providing at least one product and the calling means are linked by the tying device in the one transaction. There is.
By this, it is possible to associate the calling means with the timing for reliably providing the product.

The present invention also includes display means for displaying the state of the calling means, and the tying means selects the calling means displayed on the display means, thereby providing the calling means and the goods. It is characterized by tying.
Since the display means for indicating the current state of the calling means is used, it is possible to easily associate the calling means with the timing for providing the goods.

Further, the present invention is characterized in that the display means displays a state of the calling means by changing a display mode according to the state.
By this, the state of the calling means can be easily recognized, and the tying operation can be performed more easily and reliably.

  Furthermore, the present invention is characterized in that the state of the calling means is at least one state out of service, failure, repair, charging, or out of service, in addition to waiting and using. And

Further, according to the present invention, in the order data management device including a product registration means for registering a product purchased by a customer, a string for linking a call target product requiring a call by a calling means among the products and the calling means The connection means is characterized in that, when there are a plurality of occasions for providing the product to the customer in one transaction, the association means relates the occasions for providing the plurality of goods to the plurality of call means.
The order data management device referred to here includes various order data management devices such as a POS terminal, a portable terminal, and a ticket vending machine.
According to the present invention, customers can be called in a timely manner according to the timing of providing each product.

  Further, according to the present invention, there is provided a program for causing a computer, which is an order data management device, to function as an order data management device including a product registration unit for registering a product purchased by a customer, the call target product requiring a call by a calling unit of the products. In a case where there are a plurality of occasions for providing goods to a customer in one transaction, the tying means for tying the call means together is made to function so that the times for providing the plurality of goods are associated with the plurality of call means It is characterized by

Further, according to the present invention, there is provided an order data management system comprising: a product registration means for registering a product purchased by a customer; and a calling means for calling the customer when the product is provided; Means for associating with at least one customer by means of the tying means if there is an item requiring time to provide the customer in one transaction ordered by the customer. It is characterized in that it is provided with prohibiting means for prohibiting the completion of the processing of the one transaction unless the timing of providing the goods requiring the item and the calling means are linked.
By this, it is possible to link the timing of reliably providing the product with the calling means, so that the customer can be reliably called and the product can be reliably provided.

  According to the present invention, customers can be called in a timely manner at an effective timing.

It is a block diagram showing an example of 1 composition of order data management system 1-1. FIG. 2 is a schematic block diagram showing an example of configuration of a POS terminal 30. 5 is a schematic block diagram showing an example of the configuration of a kitchen monitor 50. FIG. FIG. 2 is a schematic block diagram showing an example of a configuration of a mobile terminal 100. It is a figure which shows an example of the goods file. It is operation explanatory drawing of each customer and staff. It is a figure which shows an example of the portable terminal 100 at the time of performing goods registration. It is an enlarged view of an example of the order product list G11. It is a figure which shows an example of the calling device number input screen G2. It is a figure which shows an example of the calling device number confirmation screen G3. It is a figure which shows an example of the final confirmation screen G4. It is a figure which shows an example of the order goods list G11-2. It is a figure which shows an example of the summary confirmation screen G5. It is a figure which shows an example of the provision time change confirmation screen G6. It is a figure which shows an example of the summary instruction screen G7. It is a figure which shows an example of the summary confirmation screen G8. It is operation explanatory drawing of each customer and staff. It is a figure which shows an example of Screen G9 of POS terminal 30. FIG. It is a figure which shows an example of the calling device number assignment screen G10. It is a block diagram showing an example of 1 composition of order data management system 1-2. It is a schematic block diagram which shows one structural example of the ticket vending machine 150. As shown in FIG. It is operation explanatory drawing of each customer and staff. FIG. 6 is a schematic operation flow diagram of the POS terminal 30. It is a figure showing receipt 210, 220, 230 for goods exchange. It is a figure which shows option group setting screen g1 and option setting screen g1 '. It is a figure which shows an example of the goods information screen g2 and the additional information screen g3. It is a figure which shows the option selection screen g4. It is a figure which shows the accounting screen g5. FIG. 7 is a diagram showing a display 250.

Conventionally, one calling device is delivered to a customer for one transaction. For this reason, when providing several types of goods from which cooking time differs, the following problems had arisen.
(1) When cooking is completed, if the same calling device is configured to perform calling many times, the same calling device must be carried to the product delivery location many times and taken back again, and the operation is It becomes complicated.
(2) In order to avoid the above-mentioned complexity, when all products are finished and the calling operation is performed, it is impossible to provide ready-made products except for the product finally completed.
(3) In order to make all the products ready, according to the time when the cooking of the product with the longest cooking time is completed, try to match the timing so that the other products are completely cooked, so that the kitchen work People must cook with care, which increases the burden on kitchen workers.
The following embodiments are made to solve the above problems.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
[1] Embodiment Using POS Terminal FIG. 1 is a block diagram showing an example configuration of an order data management system 1-1 according to an embodiment of the present invention. The order data management system 1-1 shown in the figure is a system that performs pre-accounting using the POS terminal 30 and further the portable terminal 100, and is installed at, for example, a restaurant. The order data management system 1-1 includes an order controller (management apparatus) 10, a POS terminal (accounting terminal) 30, a kitchen terminal (hereinafter referred to as “kitchen monitor” in this example) 50, a wireless unit 70, and wireless Directly or indirectly, a plurality of portable terminals 100 capable of communicating with the unit 70, a wireless unit 120, and a plurality of calling units 140 (hereinafter referred to as "pager terminal" in this example) capable of communicating with the wireless unit 120; It is configured to be connected to the LAN 90. Needless to say, a plurality of the above-mentioned devices may be installed as needed.

  The order controller 10 manages products (menu items) ordered from customers by the POS terminal 30 and the portable terminal 100 as an order management table for each product, and transmits a content of the order to the cook (kitchen). It is an apparatus (for example, a server) that transmits order data to the monitor 50. The order controller 10 has a network communication function, and is communicably connected to the POS terminal 30, the kitchen monitor 50, the wireless means 70, 120, etc. via the LAN 90 laid in the store. The order controller 10 can also communicate with an external network 190 such as the Internet. For example, a data management server (not shown) installed at the head office of the restaurant chain may collect and manage sales information from the order controller 10 of each store via the external network 190.

  The POS terminal (product registration unit) 30 is a terminal device which is prepared for one or a plurality of units and used for payment of a customer. FIG. 2 is a schematic block diagram showing one configuration example of the POS terminal 30. As shown in FIG. As shown in the figure, the POS terminal 30 has a CPU 31 for controlling the operation of the POS terminal 30, a hard disk 33 for storing purchase information of customers, etc., and a program (program for order data management device) to be executed by the CPU 31. A ROM 35 for storing, a RAM 37 for storing various information, a display unit 39 for displaying product names and prices, a receipt printing unit 41, a drawer unit 43 for storing cash, cash vouchers, etc., LAN 90 and wireless means A communication unit 45 for communicating with an external device via 70, 120 and the like, and an operation unit 47 including various operation buttons for operating the POS terminal 30 are provided. The components are connected to one another via a bus 49. The RAM 37 stores the following product file 200 and the like acquired from the order controller 10. The POS terminal 30 is used for pre-settlement (pre-accounting) in which the customer's order is received and pre-accounted, and also used for post-settlement (post-accounting) that occurs in a predetermined case. That is, the POS terminal 30 is a commodity registration unit that registers a commodity purchased by a customer, and is an order data management device. Further, the POS terminal 30 is provided with a tying means for tying the pager terminal 140 with the timing of providing a product ordered by the customer (the timing for providing the product, which may be simply referred to as "product" hereinafter). .

  One or more kitchen monitors 50 are prepared and installed mainly in the vicinity of a kitchen, and receive information (menu information) on items (menu items) ordered by the POS terminal 30 or the portable terminal 100 described below. Various information is displayed based on the received information. The cooking staff cooks based on the various displays. FIG. 3 is a schematic block diagram showing an example of the configuration of the kitchen monitor 50. As shown in FIG. As shown in the figure, the kitchen monitor 50 is configured by mutually connecting a CPU 51, a ROM 53, a RAM 55, a touch panel (display unit and operation unit) 57, and a communication unit 59 by a bus 61. The CPU 51 executes various programs. The ROM 53 stores, for example, various programs executed by the CPU 51, image data (image format information) displayed on the touch panel 57, and the like. The RAM 55 is, for example, a file (for example, a product file 200 or an instruction file) received from the order controller 10 or data (for example, information on a product instructed for cooking) received from the order controller 10, the POS terminal 30, the portable terminal 100 or the like. Temporarily store. The touch panel 57 is a display means for displaying a cooking instruction of the ordered product, a message indicating that the time for providing the ordered product and the pager terminal 140 (terminal mark), etc. It is also an input means for inputting a cooking completion call instruction (calling at the pager terminal 140) and the like by touching. The communication unit 59 performs transmission and reception with other devices (such as the order controller 10, the POS terminal 30, the portable terminal 100, and the pager terminal 140). A kitchen printer may be installed instead of or together with the kitchen monitor 50.

  A plurality of mobile terminals (product registration means) 100 are prepared (or even one in some cases), and they are carried by each floor staff member, for example, and a long line can not be made to a small number of POS terminals 30 As such, the floor staff is used for the purpose of taking an order from a customer who came to the store (for example, pre-ordering). That is, in order to supplement the POS terminal 30, the portable terminal 100 provides a function as a product registration unit for registering a product purchased by a customer (and further a function as an order data management device) and a product ordered by the customer. And a function as a tying means for tying the pager terminal 140 with each other. The portable terminal 100 corresponds to, for example, a wireless handy terminal or a tablet terminal. FIG. 4 is a schematic block diagram showing an example of the configuration of the portable terminal 100. As shown in FIG. As shown in the figure, the portable terminal 100 is configured by mutually connecting a CPU 101, a ROM 103, a RAM 105, a touch panel (display unit and operation unit) 107, and a communication unit 109 by a bus 111. The CPU 101 executes various programs. The ROM 103 stores, for example, various programs (such as an order data management device program) executed by the CPU 101. The RAM 105 temporarily stores, for example, a file (for example, a product file 200 or the like) received from the order controller 10. The touch panel 107 is a display unit and an input unit for performing product registration of ordered products, and association processing between a time when the ordered products are provided and the pager terminal 140. The communication unit 109 performs transmission and reception with other devices (such as the order controller 10, the POS terminal 30, and the kitchen monitor 50).

  A plurality of pager terminals 140 are prepared and arranged at a predetermined place of the store (in this example, a position near the POS terminal 30). And it is handed to the customer who receives a call when cooking is completed. Each pager terminal 140 is assigned a number (for example, No. 1 to No. 25) and can be identified. The pager terminal 140 is a receiver, and outputs a predetermined ringing tone (ringing signal) in response to a calling operation from the kitchen monitor 50. Instead of or in addition to the ringing tone, other ringing signals may be used, such as light blinking, light emission, or vibration.

  FIG. 5 shows an example of the product file 200. As shown in FIG. The product file 200 is stored in the order controller 10, and the product file 200 is downloaded from the order controller 10 to the POS terminal 30, the kitchen monitor 50 and the portable terminal 100, and updated. The product file 200 receives at least a menu code that is an identification number that uniquely specifies a product, a product classification classified according to the property (category) of the product, a product name, a price, and a cooking instruction. A provision time (timing of provision), which is a time from completion of cooking to completion of cooking, is stored for each product. In addition, "0 minutes" of the provision time shown in FIG. 5 means the goods which can be handed over to the customer at the place which ordered, ie, the goods which do not hand over the said pager terminal 140. FIG.

[1-1] An example of taking an order from a customer by the portable terminal 100 FIG. 6 shows an order from the customer by the portable terminal 100 instead of the POS terminal 30 using the order data management system 1-1. It is operation | movement explanatory drawing of each customer and staff who show the example in the case of taking. As shown in the figure, the customer A visits the store and orders a product from the floor staff member B (A1). The floor staff member B who has received the order registers the ordered product in the portable terminal 100 carried by the user (B1). FIG. 7 is a diagram showing an example of the portable terminal 100 when the product registration is performed. As shown in the figure, on the screen G1 of the portable terminal 100, an order product list G11, a menu category G13, a menu product G15 and the like are displayed. The ordered product list G11 displays a list of ordered products. The menu category G13 displays a category of products into which a large number of products are classified, and is included in the menu product G15 below it by pressing (touching, the same applies hereinafter) on the screen of the desired category. To display a list of products. The menu product G15 displays a list of products in the specified category, and selects a product by pressing the screen of the product to be registered. The selected item is displayed in the ordered item list G11. Then, by transmitting this information to the POS terminal 30, the POS terminal 30 performs product registration of the ordered product (C1).

  Next, the portable terminal 100 determines whether or not there is an item for which it is necessary to hand over the pager terminal 140 among the items for which the item registration has been made, and if it is present, displays that effect on the portable terminal 100. At this time, when there are a plurality of products that need to be handed over the pager terminal 140, the portable terminal 100 groups the provision time of those products (timing of provision) into one or more groups. That is, for example, the products are grouped into 3 to 4 minutes products, 5 to 6 minutes products, 7 to 8 minutes products, and 9 to 10 minutes products. The floor staff member B inputs the number of the pager terminal 140 using the portable terminal 100 according to the display about the product which needs to be handed over the pager terminal 140 (B2). The method is as follows. FIG. 8 is an enlarged view of an example of the order product list G11. As shown in the figure, in this example, it is indicated that the ordered products are "pasta (carbonara)", "M black tea", "S blend" and "pitza (seafood)". The bell-shaped marks M1 to M4 are displayed on the right side of each ordered item, and the marks M1 and M4 are displayed in color, the mark M1 is displayed in red and the mark M4 is displayed in yellow, while the marks M2 and M3 are displayed. They are all displayed in the same gray in black and white. The item in which the mark M is displayed in color indicates that the item passes the pager terminal 140 to the customer, and the item indicated in black and white indicates that the item does not need to pass the pager terminal 140 to the customer. . And in this example, since the color-displayed mark M1 and the mark M4 are different colors, it indicates that different pager terminals 140 are handed over. That is, the portable terminal 100 groups the ordered items into a plurality of groups, thereby displaying a distinction between the items that need to be handed over the pager terminal 140 and the items that are not needed, and providing the items that need to be handed over. Since the time differs by a predetermined time or more (for example, by 1 minute or more), these are also grouped into another group, and a display is performed to hand over another pager terminal 140. Then, when the portion of the mark M1 in the screen G1 is pressed, a calling device number input screen G2 shown in FIG. 9 is displayed. Then, when the calling device number "023", for example, is input by operating the ten keys displayed on the calling device number input screen G2, a calling device number confirmation screen G3 as shown in FIG. 10 is displayed. If the calling device number is correct on the calling device number confirmation screen G3, "Yes" is pressed. Here, if "NO" is pressed, the screen returns to the calling device number input screen G2 shown in FIG. 9, so the calling device number is input again. Then, since the final confirmation screen G4 shown in FIG. 11 is displayed by pressing “Yes”, when “Yes” is pressed on the final confirmation screen G4, the information is transmitted to the POS terminal 30, and the POS terminal 30 , The specified pager terminal 140 and the product are linked and registered (C2). At the same time, the information is also transmitted to the kitchen monitor 50, whereby a display instructing cooking is displayed on the screen of the kitchen monitor 50 (D1). Next, when the mark M4 part in the screen G1 is pressed, the calling device number input screen G2 shown in FIG. 9 is displayed again, so a calling device number different from the calling device number is input and the same as above The product is linked with the specified pager terminal 140 and registered (C2), and at the same time, the information is also transmitted to the kitchen monitor 50, and a display for instructing cooking on the screen of the kitchen monitor 50 is displayed. Do (D1). The cooking staff D start cooking based on these instructions (D2). The cooking instruction (D1) may be performed after, for example, the following accounting process (C3). The cooking instruction (D1) may be configured such that the kitchen monitor 50 periodically receives the instruction from the portable terminal 100 or the POS terminal 30.

  In the above-mentioned example, although a case where a calling device number was individually input was described, a product and a pager terminal 140 may be automatically linked in the portable terminal 100 or the POS terminal 30. In this case, for example, when the mark M1 in the ordered item list G11 shown in FIG. 8 is pressed, “pasta (carbonara)” and the calling device number No. Since the final confirmation screen G4 shown in FIG. 11 is automatically displayed in association with the pager terminal 140 of 023 automatically, “Yes” is pressed on the final confirmation screen G4. Next, when the mark M4 in the ordered product list G11 shown in FIG. 8 is pressed, “Pizza (seafood)” and the device No. 1 are displayed. Since the final confirmation screen G4 shown in FIG. 11 is automatically displayed in association with the pager terminal 140 having a calling device number different from the one shown in FIG. 11, "Yes" is pressed on the final confirmation screen G4. The rest is as described above. The pager terminal 140 may be automatically displayed as a candidate machine number (calling device number) of no use (standby) as a candidate, or by selecting the machine number (calling device number) from the selection screen, etc. good. In the case of manual input or the like, when a machine number in use (calling device number) is designated, an error may be notified.

  On the other hand, as in the order product list G11-2 shown in FIG. 12, the ordered products are "pasta (carbonara)", "M black tea", "S blend", and "pasta (daily change)", and "pasta" If the provision times of (Carbonara) and “pasta (daily change)” are the same (for example, a difference of less than 1 minute), mark M1-2 and mark M4-2 have the same color (for example, the same red) . That is, in this case, the same (one) pager terminal 140 is handed over. Then, for example, when one mark M1-2 or the mark M4-2 is pressed to link the product with the calling apparatus number in the same manner as described above, the other product is automatically linked to the same calling apparatus number.

  As described above, after the product is linked to the pager terminal 140, the customer performs accounting for the cashier staff C (A2). The cashier staff C performs the accounting process (settlement) on the POS terminal 30 in each waiting order of accounting (C3). This accounting process (C3) completes the accounting process of the one transaction unless the linking (the entire group is preferable but at least one group) of the pager terminal 140 and the product (the timing of providing the product) is completed. Is preferably configured (for example, the subtotal button can not be pressed). With this configuration, it is not necessary to forget the association between the pager terminal 140 and the product.

  Next, the cashier staff C hands the required number of pager terminals 140 (two in the example shown in FIG. 8) registered in the POS terminal 30 to the customer (C4). The customer receives these pager terminals 140 (A3). At this time, for example, the cashier staff C (for example, “M black tea” and “S blend”) that the customer can deliver without putting time after accounting, that is, goods that are not linked with the pager terminal 140, specifically, “M tea” and “S blend” Other staff may also accept).

  Next, the cooking staff D operate the kitchen monitor 50 when the cooking of the shorter product (in this example, "pizza" (seafood)) linked with the pager terminal 140 is completed (D3) Then, a call instruction (call operation) of the pager terminal 140 tied to the product for which cooking has been completed is performed (D4). As a result, a predetermined ringing tone (calling signal) is output from the corresponding pager terminal 140 (A4). The customer who received the call goes to the cashier staff C and receives the finished cooking item (C5, A5), and at the same time, the pager terminal 140 (which outputs the ringing tone) linked to the received item , Hand the cashier staff C (A6, C6). The cashier staff C who has received the pager terminal 140 erases the linkage between the pager terminal 140 and the product by operating the POS terminal 30 (C7). If the cooking staff D receives the pager terminal 140, the above clearing may be performed on the screen of the kitchen monitor 50. If the floor staff B receives the pager terminal 140, the portable terminal 100 may be used. The above clearing may be performed on the screen of. As a result, the pager terminal 140 can be linked to a new product (ie, on standby).

  Next, when the cooking of the product ("pasta (carbonara)" in this example), which is shorter than the provision time linked to the pager terminal 140, is completed, the above operations (D3-D4, A4-A6, C5- Repeat step C7) (E1). In this example, this completes cooking and delivery of all the goods.

  By the way, in the above example, the preparation of the required number of pager terminals 140 is automatically instructed according to the provision time of the product, and the product is delivered for each product (group) for which cooking has been completed. According to a request etc., provision time of each goods may be changed from the above-mentioned offer time, and it may constitute so that goods may be provided at a customer's desired timing. This change operation is performed on the portable terminal 100, the POS terminal 30, etc., for example, at the time of the input operation of the calling device number (B2), at the time of the accounting process (C3), etc. In the example described below, a case is described in which the tying state is changed after individual tying between the pager terminal 140 and each product is performed manually or automatically.

  For example, in the case of the order product list G11 shown in FIG. 8, there is a demand from the customer for the provision of "pasta (carbonara)" and the provision of "M black tea" and "S blend" simultaneously. Designates a plurality of products by pressing the "pasta (carbonara)" part, the "M black tea" part, and the "S blend" part in the order product list G11 shown in FIG. 8 Then, the summary button G17 shown on the screen G1 of the portable terminal 100 of FIG. 7 is pressed. Thus, the summary confirmation screen G5 shown in FIG. 13 is displayed. The summary confirmation screen G5 is a screen for confirming whether or not the plurality of specified products may be provided in accordance with the time of the product with the latest provision time. Then, when “Yes” is pressed on the summary confirmation screen G5, the provision time change confirmation screen G6 shown in FIG. 14 is displayed, and the provision times of the plurality of specified products are adjusted to the provision time of the latest provided products. Make sure of that. When "Yes" is pressed on the provision time change confirmation screen G6, the three products and one pager terminal 140 are linked, and the subsequent processing is advanced. At this time, for example, the kitchen monitor 50 relatively shifts the time of cooking instruction (cooking start) of each product relatively, and performs cooking instruction (cooking start) of products having a short provision time late, so that the cooking completion is almost the same timing It may be Also, for example, when the cashier staff C prepares a drink ("M black tea" and "S blend"), notification of the preparation of the drink several minutes before the completion of cooking of the cooked product ("pasta (carbonara)") You may go on the monitor of the POS terminal 30 and notify the cashier staff C, or simultaneously provide the printed matter issued at the time of cooking instruction of the cooking product from the kitchen printer separately installed on the kitchen side or the kitchen monitor 50 with a drink. It is also possible to notify the effect and instruct the cashier staff C to prepare a drink when handing over the food products from the kitchen to the cashier staff C.

  Further, for example, in the case of the order product list G11 shown in FIG. 8, when there is a request from the customer that the provision of "pasta (carbonara)" and the provision of "pizza (seafood)" are desired simultaneously, The mobile terminal of FIG. 7 is selected after these plurality of products are specified by pressing the “pasta (carbonara)” portion and the “pizza (seafood)” portion in the order product list G11 shown in FIG. The summary button G17 shown on the screen G1 of 100 is pressed. Thus, the summary instruction screen G7 shown in FIG. 15 is displayed. On the summary instruction screen G7, on any pager terminal 140 of the pager terminals 140 associated with each of the specified products, an operation instruction as to whether the both products are to be associated again is displayed. Here, assuming that both products are put together on the pager terminal 140 (calling device number No. 023) linked to pasta (carbonara), when the enter button G71 on the pasta (carbonara) side is pressed, the summary confirmation screen G8 shown in FIG. Is displayed. If there is no mistake in the content, "Yes" in the summary confirmation screen G8 is pressed, whereby the provision time change confirmation screen G6 shown in the above-mentioned FIG. 14 is displayed, and the provision times of the plurality of specified products are the slowest Make sure to match the provision time of the provided product. When "Yes" is pressed on the provision time change confirmation screen G6, the two products and one pager terminal 140 are linked, and the subsequent processing is advanced. If it is desired to match the cooking completion timing of both products, the time for cooking instruction (cooking start) of each product may be relatively shifted similarly to the above.

  As described above, by linking the pager terminal 140 to each item of goods according to the goods provision timing, the customer can provide ready-made goods at a desired timing.

[1-2] Example of taking an order from a customer by the POS terminal 30 FIG. 17 shows an order from the customer by the POS terminal 30 without using the portable terminal 100 using the order data management system 1-1. It is operation | movement explanatory drawing of each customer and staff who show the example in the case of taking. As shown in the figure, the customer A visits the store and orders a product from the cashier staff C (A1). The cashier staff C who has received the order registers the ordered goods in the POS terminal 30 (C1). FIG. 18 is a diagram showing an example of the screen G9 of the POS terminal 30 when the product registration is performed. As shown in the figure, on the screen G9 of the POS terminal 30, an order product list G91, a menu category G93, a menu product G95, and the like are displayed. Then, the product registration of the ordered product is performed using this screen G9 and the like (C1).

  Next, the cashier staff C determines whether or not there is a product that needs to be handed over the pager terminal 140 among the products for which the product registration has been made, and if it exists, using the POS terminal 30, the product of the pager terminal 140 is Enter the calling device number and register (C2). In the method, first, a product to be linked is specified by pressing the mark portion of the order product list G91 in the screen G9, and then a bell button G97 shown in the screen G9 is pressed, as shown in FIG. As shown, by displaying the calling device number assignment screen G10 on the screen G9 and pressing the desired number button displayed in the screen G10, the calling device number and the product (time to provide the product) can be displayed. Make a tie. In addition, “in standby”, “in charge”, “in use”, “in failure”, “not available” by changing the color of each number button displayed in the calling device number assignment screen G10, etc. The current state of each pager terminal 140 can be easily displayed by changing and displaying the display mode according to the state such as “under repair” or “out of service area”. For example, it is "pink" during standby, "red" during charging, "light blue" during use, and "black" during failure.

  Of course, in place of the calling device number assignment screen G10, the calling device number input screen G2 shown in FIG. 9 may be used for stringing, or may be automatically tied. On the other hand, the calling device number assignment screen G10 shown in FIG. 19 may be displayed on the portable terminal 100 to associate the product with the product. Alternatively, identification information (such as a calling device number) attached to the pager terminal 140, for example, a bar code, may be read by scanning with a scanner.

  At the same time, when linking the pager terminal 140 using the POS terminal 30 with a product (timing to provide a product), the information is also transmitted to the kitchen monitor 50, thereby instructing cooking on the screen of the kitchen monitor 50 Is displayed (D1).

  The following operation is the same as the example in the case of taking an order from a customer by the mobile terminal 100, so the description thereof will be omitted. A summary button G99 having the same function as the summary button G17 shown on the screen G1 of the portable terminal 100 is also displayed on the screen G9.

[2] Embodiment in the case of using a ticket vending machine Conventionally, in the case of the method in which the prepayment is performed by the ticket vending machine, as described above, the clerk calls the meal ticket number at the end of cooking as described above. It may not be. In addition, there is also a method in which the meal ticket number for which cooking has been completed is displayed on a monitor. In the case of this method, there is no problem that the call can not be confirmed due to noise or the like. On the other hand, this monitor display method may be inconvenient depending on the store in consideration of investment and installation space. The present embodiment is made to solve these problems as well. It will be described below.

  FIG. 20 is a block diagram showing a configuration example of an order data management system 1-2 according to another embodiment of the present invention. In the figure, the difference from the order data management system 1-1 shown in FIG. 1 is that the ticket vending machine (product registration means, order data management device) 150 is directly or indirectly connected to the LAN 90 instead of the portable terminal 100. It is only the connected point. The other configuration is the same as the configuration of the order data management system 1-1, so the same reference numerals are given and detailed description thereof will be omitted. The items other than the items described below are the same as those in the embodiment shown in FIGS. A plurality of pager terminals 140 in standby mode are installed near the ticket vending machine 150.

  FIG. 21 is a schematic block diagram showing one configuration example of the ticket vending machine 150. As shown in FIG. As shown in the figure, the ticket vending machine 150 includes a CPU 151, a flash memory 153, a RAM 155, a touch panel 157, an operation key unit 159, a microphone 161, a speaker 163, a communication unit 165, a ticket issuing instruction means 167, a ticket issuing means 169, a calling device reading Means 171, a bill processing unit 173, and a coin processing unit 175 are provided.

  The CPU 151 is control means for controlling the entire processing operation of the ticket vending machine 150. The RAM 155 corresponds to a main storage device, and is used as a work area when the CPU 151 executes arithmetic processing. Further, in the RAM 155, a temporary storage area for storing data such as a deposit amount corresponding to one deposit and a current balance is set. The commodity file 200 is stored in the RAM 155. The flash memory 153 corresponds to an auxiliary storage device, and stores, in addition to a program executed by the CPU 151, various setting data and the like used by the CPU 151 at the time of arithmetic processing. The touch panel 157 displays a predetermined screen under the control of the CPU 151. Further, the CPU 151 executes predetermined control processing based on an operation signal output according to an operation performed on the touch panel 157. The touch panel 157 constitutes selection input means for selecting and inputting a product (menu item) to be issued. The operation key unit 159 is a key operation unit for input similarly to the touch panel 157, and corresponds to, for example, a fishing return lever or a call button. The communication unit 165 is a transmission unit (or transmission / reception unit) that executes communication with the outside. The ticket issuing instruction means 167 is a means for controlling and instructing the issue of the meal ticket of the product selected by the touch panel 157, and transmits data such as the print content on the meal ticket to the ticket issuing means 169. The ticket issuing unit 169 includes a mechanism that prints necessary information about the selected product on a sheet of a meal ticket and discharges the printed meal ticket to the meal ticket outlet. The calling device reading means 171 is a means for reading the calling device number of the pager terminal 140, and for example, a device for reading identification information such as one-dimensional or two-dimensional bar code attached to the pager terminal 140, an electronic tag, or an IC chip. It consists of It may be fixed to the ticket vending machine 150 or may be movable relative to the ticket vending machine 150. The bill processing unit 173 performs the whole process related to the bill (for example, determination of the type of the inserted bill, counting of the number of each denomination, etc.). The coin processing unit 175 performs overall processing related to coins (for example, determination of the type of inserted coin, counting of the number of coins for each denomination, etc.).

  FIG. 22 is an operation explanatory diagram of each customer / staff, showing an example of taking an order from a customer by the ticket vending machine 150 using the order data management system 1-2. As shown in the figure, the customer A visits the store and operates the ticket vending machine 150 to order a product (A1). The ticket vending machine 150 that has received the order operation performs product registration of the product for which the order has been received (F1), transmits the contents of the ordered product registration to the POS terminal 30, and performs product registration (C1). Next, the ticket vending machine 150 determines whether or not a commodity requiring the handing over of the pager terminal 140 is present in the commodity registered as the commodity, and if it is present, the ticket vending machine 150 is used to The touch panel 157 displays on the touch panel 157 a request for the customer to enter and register the calling device number. For example, using the operation method displayed on the touch panel 157, the customer takes out any of the pager terminals 140 in a standby state installed near the ticket vending machine 150, and identifies the identification information attached to the pager terminals 140. The (calling device number) is read and input by the calling device reading means 171 of the ticket vending machine 150, whereby the pager terminal 140 and the product (the timing for providing the product) are linked and registered (F2). When a plurality of bindings are required, another pager terminal 140 is taken out again, and the same binding operation as described above is performed and registered. The registration content is transmitted to the POS terminal 30 and registered (C2). At the same time, the information is also transmitted to the kitchen monitor 50, whereby a display instructing cooking is displayed on the screen of the kitchen monitor 50 (D1). Next, in the ticket vending machine 150, the accounting process is performed (F3), the meal ticket is discharged, and fishing and the like are paid out, and the result is transmitted to the POS terminal 30 (C3). That is, also in this example, as long as the linking (full set, sometimes at least one set) of the pager terminal 140 and the product (the timing of providing the product) is not completed, the accounting process of the one transaction is completed It is configured to forbid discharge, withdrawal of fishing, etc., and thereby ensure that the same number of pager terminals 140 as the product group (cooked product group) are tied. Alternatively, in consideration of the case where change does not occur, when linking with the pager terminal 140 is not performed for a certain period of time, notification may be performed by the notification unit, or the deposited money may be paid out. In the case of electronic money or the like, means may be used to prohibit a transaction, such as not transitioning to the settlement operation mode. Then, the customer holds the one or more pager terminals 140 (F4, A3), and stands by until a call from the pager terminal 140 is made at a predetermined waiting place. The following operation is equivalent to the above-described content, and thus the description thereof is omitted.

  Needless to say, various changes can be made to the configuration of the order data management system 1-2. For example, in some cases, the POS terminal 30 may be omitted, and the ticket vending machine 150 may have the function. The portable terminal 100 may be installed together with the ticket vending machine 150.

  FIG. 23 shows the case where an order is taken from a customer by the portable terminal 100 or when an order is taken from a customer by the POS terminal 30, or when the customer takes an order by the ticket vending machine 150. In the case where it is necessary to associate the above, the schematic operation flow chart in the POS terminal 30 (in some cases, the portable terminal 100 and the ticket vending machine 150, and so on). The operation of the POS terminal is described above, but will be collectively described here with reference to FIG.

  That is, as shown in the figure, the POS terminal 30 performs product registration of the product (order product) related to the customer's order via the mobile terminal 100 or the ticket vending machine 150 or directly (step ST1-1). . After the registration of all the ordered products is completed, the linking process between the pager terminal 140 and the ordered product (when an ordered product is provided) is performed directly via the portable terminal 100 or the ticket vending machine 150 (step ST1-). 2). If there are a plurality of sets of tying, the tying process of step ST1-2 is repeated as many times as necessary (step ST1-3). When all the tying processes are completed, the accounting process is performed (step ST1-4). At this time, it is preferable to have a prohibiting means that can not complete the accounting process of the one transaction when the pager terminal 140 is not associated with at least one product (a timing for providing a product). Next, when there is a clear input of linkage of the pager terminal 140 (Y in step ST1-5), the status of the corresponding pager terminal 140 is changed from being used to being in a standby state (step ST1-6) ). When the clear input of all the pager terminals 140 is completed (Y in step ST1-7), a series of processes are completed.

  That is, the order data management system 1-1, 1-2 calls a customer when offering the product, and product registration means (such as the CPU 31 that executes the step ST 1-1) that registers the product purchased by the customer It comprises a calling means (such as a pager terminal 140), and a tying means (such as a CPU 31 for executing the step ST1-2) that links the timing of providing the product and the calling means (such as the pager terminal 140), When there are a plurality of occasions for providing a product desired by the customer in one transaction, the associating means associates the occasions for providing the plurality of articles with a plurality of the calling means (the CPU 31 etc. executing step ST1-3) ) Has a configuration.

  By the way, in the above embodiments, the provision time is used as a condition for grouping products into a plurality of groups (product groups or cooked product groups), but instead, for example, product classification (for example, large classification) of products The products may be grouped into a plurality of groups (goods group or cooked goods group) under the conditions (units), middle classification, small classification). When configured in this manner, products can be provided collectively for each product of the same system. In general, products belonging to the same product category often have substantially the same provision time.

  In each of the above-described embodiments, the pager terminal 140 is used as the calling device. However, the calling device is not limited to the pager terminal 140. For example, a mobile terminal such as a smartphone owned by a customer may be used instead. You may use it. In this case, by downloading the application software for the calling device to a smartphone or the like in advance, the e-mail address etc. are displayed on the screen, and the barcode is scanned to notify the completion of cooking by e-mail transmission. May be divided into multiple times. Furthermore, you may use the push circuit etc. by SNS etc.

  In addition, the association between the group (product group) and the pager terminal 140 performed in each of the above embodiments can be changed later. For example, a transaction number (receipt) or a calling device number of one of a plurality of pager terminals 140 is called to select a product group or pager terminal 140 from the specification of the transaction, and the POS terminal 30 or the portable terminal The association between the group and the pager terminal 140 may be reset in the terminal 100, the ticket vending machine 150, or the like.

  In addition, although it is state monitoring of the pager terminal 140, you may grasp | ascertain a normal operation | movement by periodic transmission confirmation. Also, when communication can not be performed, "charging" may be normally performed. Since it can be determined that the uncharged pager terminal 140 is "charging", it can be determined that a failure has occurred, so the status may be manually changed and taken out for repair.

  In addition, the product and the pager terminal 140 are linked by registering the product to be called while registering the product with the portable terminal 100, the POS terminal 30, and the ticket vending machine 150, and linking the pager terminal 140 with the remaining products. When products having the same cooking time are registered at the time of registration, grouping may be automatically performed. With this configuration, it is sufficient to reset only when the grouping operation is performed to determine the product provision time due to the request of the customer, etc., and automatically associated with each occurrence of the call target product. Can be done smoothly.

  Further, the pager terminal 140 may be paid out by combining the pager terminal 140 with an apparatus for automatically providing the pager terminal 140 to a customer as an integrated or separate apparatus with the ticket vending machine 150. In this case, the commodity or group and the pager terminal 140 are controlled by controlling the order of dispensing by inputting the machine number (calling device number) of the pager terminal when replenishing and loading the pager terminal 140 into the automatic dispenser. And may be linked automatically.

  In addition, the pager terminal 140 may be configured to be associated with an opportunity for automatically providing a product by removing it from a device (cradle) having a function of charging and communicating with the POS terminal 30. Further, it may be configured to be able to set the timing of providing a plurality of products to one pager terminal 140. Furthermore, when there is a display unit on the pager terminal 140, the product to be provided may be displayed, or the remaining products may be displayed, or the number of times of calling is displayed to indicate the timing when the product is provided. It may be possible to confirm.

  Further, even if a display for displaying a calling number is used instead of (or in addition to) the pager terminal, similar tying is possible. Also in this case, the call numbers may be linked and managed for each product or each group. In this case, for example, the commodity or group unit to which the calling number is attached of the purchase receipt (commodity replacement receipt), and further, only the calling number is separately surrounded by a frame, etc. You may change and issue. The customer waits for the calling number printed on the purchase receipt to be displayed on the display. The store clerk displays the calling number on the display when the cooking is completed. For example, if a kitchen clerk inputs cooking completion to the kitchen terminal, the display may automatically display the corresponding call number. Moreover, if it is a display provided with a display area (screen area) during cooking and cooking completion, when ordering (or when the kitchen terminal receives a cooking instruction, or when a kitchen clerk receives a cooking instruction) Etc.) to display the call number on the cooking side screen area, and when cooking is completed, the display of the calling number on the cooking side screen area is ended, and the call number is displayed on the cooking complete screen area It may be displayed by. When the delivery of the product is completed, the calling number may be deleted from the screen.

  If a specific example is shown, for example, like the receipt for goods exchange 210 shown in FIG. 24A, the call numbers 213a and 213b respectively associated with the product names 211a and 211b are displayed. If the product names 211a and 211b are in one group, the same call number is displayed on the call numbers 213a and 213b, or one call number is displayed on the position of one of the product names. . Furthermore, the cooking time (approximately waiting time) may be printed corresponding to the call numbers 213a and 213b (the same applies to the following examples). The commodity replacement receipt 210 is also preferably used when making a call using a pager terminal. That is, when the product exchange receipt 210 is handed over to the customer when passing the pager terminal, the calling numbers 213a and 213b described in the product exchange receipt 210 and the same pager terminal number are used. The store clerk or the customer can easily confirm, and the mistake of the pager terminal can be prevented more surely.

  In addition, as shown in FIG. 24 (b), the receipt main body 225 on which the product names 221a and 221b and the settlement contents are printed, and an aspect (cut lines L1 and L2 in this example) which can be separated for each product (or each group) And a replacement sheet 227, 229) are connected to each other, and a product replacement receipt 220 may be issued. In the case of this example, the receipt main body 225 does not display the calling number, and the waste of the sheet is eliminated accordingly. On the other hand, product names 227a and 229a, quantities 227b and 229b, and calling numbers 227c and 229c are displayed on the product replacement sheets 227 and 229, respectively. According to this structure, by exchanging the replacement sheets 227 and 229 at the time of product exchange and delivering them to the salesclerk, it is possible to surely and surely exchange the products (or each group). When connecting a plurality of replacement sheets 227 and 229, if the replacement sheet 229 with the shorter cooking time (approximately waiting time) is disposed on the tip side (the side away from the receipt main body 225), the tip is placed first. The replacement sheet 229 on the side is cut off, and the replacement sheet 227 on the root side remains integrally with the receipt body 225, so that the state of one sheet can be maintained, and its handling becomes easy.

  In addition, as shown in FIG. 24C, the receipt main body 235 on which the product names 231a and 231b and the adjustment contents are printed, and an aspect that can be separated for each product (or each group) (in this example, cutting lines L1 and L2) And the replacement sheets 237 and 239 of FIG. In the case of this example, calling numbers 233a and 233b are also displayed on the receipt body 235. As for the other parts, the product replacement sheets 237 and 239 have trade names 237a and 239a, quantities 237b and 239b, and calling numbers 237c and 239c, respectively, as in the case of the product replacement receipt 220 described above. It is displayed. According to this configuration, the correspondence between the product names 231a and 231b and the calling numbers 233a and 233b can be clearly displayed also in the receipt body 235.

  By the way, as a setting method of the calling number and the pager terminal, for example, a calling number table and a number table of the pager terminal are prepared and stored, and respective appellation etc. are set. Then, when performing a stringing operation between a calling number or a pager terminal and a product, numbering may be performed automatically. Also, it may be selected from the area (selection button group etc.) displayed on the screen of the POS terminal. For example, in the case of automatically numbering, it may be numbered so as not to overlap in ascending or descending order. Further, in the case of a pager terminal, identification information on the pager terminal side may be designated, or in the case of a bar code or an electronic tag, the linking operation may be performed each time.

  On the other hand, conventionally, in a restaurant or the like, an option related to a product to be sold may be registered in advance, and may be configured to be output on a screen or a receipt together with the product. For example, milk and sugar required for food and drink products, chopsticks, spoons and forks, etc., and accessories to be provided simultaneously when purchasing various products other than food and drink, etc. are registered in advance as options. In such a case, one or more options can be selected accordingly. In such a configuration, a master for option registration is created. Here, a method of setting the calling number and the pager terminal and linking the ordered product with the ordered product will be specifically described using such a setting method of the option master.

  FIG. 25 is a diagram showing an example of a method of setting one option group related to a call number (creating an option master). The figure shows a part of the screen of the POS terminal (the same applies to FIGS. 26 to 28 described below). That is, first, as shown in FIG. 25A, the option group name “calling number” is set in the option group setting screen g1 displayed on the screen of the POS terminal. As a result, the name of option group 1 is set as the "call number". Next, for example, by pressing the “calling number” portion in the option group setting screen g1, the option group 1 of “calling number” is opened, and the option setting screen g1 ′ shown in FIG. 25 (b) is displayed. Let And like this example, corresponding to each ID (identification code) "10001, 1002, ..." in the option setting screen g1 ', the names "call (1), call (2), ... Set ". Each name “call (1), call (2),...)” Corresponds to the numbers of all pager terminals (or corresponds to all the call numbers displayed on the display). By this, each pager terminal (or display display) is associated with the call number. In addition, each unit price is set to "0 yen". By setting the unit price to “0 yen”, it is possible to prevent the miscalculation of sales. Although not illustrated, instead of setting the unit price to "0 yen", it may be configured not to be recorded as sales by flag management of whether or not sales is applicable.

  FIG. 26 is a diagram showing an example of a method of setting additional information related to the option to each product. That is, FIG. 26 (a) is a diagram showing an example of the product information screen g2 related to the product "rich enough egg" in the product file. The figure is a screen displayed when the product information button g21 in the product information screen g2 is pressed. Then, on the product information screen g2, setting of basic data of the product (such as an identification number or a name of the product) is performed. When the additional information button g23 in the product information screen g2 is pressed, an additional information screen g3 as shown in FIG. 26B is displayed, and the additional information of the product can be set. The setting of the additional information is not set for the products that can be provided immediately, but it is also possible to operate such as setting only those for which the provision time is long. Although "automatic" is set as the option status (option allocation method) setting field g31 in the additional information screen g3 illustrated, "manual" can be selected instead. In the case of "automatic", the order is automatically assigned, for example, in ascending order or descending order of ID (identification code). If there is a call number in use on the way, skip the call number in use and select the next call number so as not to select duplicates. Also, for example, in the case of numbering in ascending order, if the maximum calling number is reached, the next (first) calling number is restored and numbering is performed. With this method, the calling number can be automatically assigned. In the case of "manual", the pager terminal number and the like are manually assigned each time. Further, in this example, “Yes” or “No” is set in the option selection / force setting field g33. As a result, the option selection force flag is set, and it is set whether the option selection is mandatory / mandatory or optional / not essential. When the option selection is set to “Yes” (forced), if this option is not set, the product registration is not completed or a separate operation such as skip operation is required. On the other hand, if the option selection is set to "No" (optional), it is possible to make a selection including the necessity of implementing this option.

  Next, a method of associating and setting each ordered product with a pager terminal or the like using the option master according to the call number completed as described above, the product file according to the product information, and the like will be described. Here, the customer orders the product "rich tamagosand" and the product "Kinpirato egg salad & teriyaki", and the numbering of the product "plentiful tamagosand" is set to automatic, and the product "Kinpira to tamago salad & teriyaki" It is assumed that manual numbering has been set.

  Then, the product “rich enough egg sand” is ordered, and an option selection screen g4 as shown in FIG. 27 is displayed during the registration operation of registering this on the POS terminal. On the option selection screen g4, buttons B1 to B10 of the respective calling numbers in the option group 1 set on the option setting screen g1 'shown in FIG. 25 (b) are displayed together with the product name and the like. In the case of this example, for example, assuming that “call (1)” to “call (10)” are set on the option setting screen g1 ′, these ten buttons B1 to B10 are displayed. At this time, as described above, since the product "rich enough tamago sand" is set to automatically number the calling number, for example, it is automatically numbered as "call (10)" in ascending order. Do. At this time, assuming, for example, that the pager terminal currently in use is "call (8)" and "call (9)", the display mode of these buttons B8 and B9 in use and "number assigned this time" The display mode of the button B10 of “call (10)” and the display mode of the other unused buttons B1 to B7 are set as different display modes. Here, the display mode refers to modes such as color, character font, shape, blinking, and stationary. By this, "call (8)" and "call (9)" currently in use, and "call (10)" automatically numbered this time and "call (1) which is neither used nor numbered And “call (7)” can be instantly distinguished. Then, if there is no particular hindrance to the automatically called "calling (10)", the "calling (10)" is determined by, for example, pressing a confirmation button (not shown), and the display in use is displayed. According to an aspect, the calling number (10) and the product "rich egg sand" are linked and stored. When it is desired to change the automatically assigned call number (10) due to some trouble, for example, the change is performed by operating a change button (not shown) or the like.

  Subsequently, when the product “Kinpira to tamago salad & teriyaki” is ordered, processing is performed in the same manner as described above, and the same option selection screen g4 as shown in FIG. 27 is displayed. At this time, for the product "Kinpira to tamago salad & teriyaki", the calling number is set to be manually numbered, so for example, "calling (8) to (10)" currently being used manually. One of buttons B1 to B7 for "call (1) to (7)" other than the above (here, button B5) is pressed. By this, the button B5 of "call (5)" becomes a display mode in use, and the call number (5) and the product "Kinpira to Tamago salad & teriyaki" are linked and stored. As described above, the calling number set in option group 1 is automatically assigned when the ordered product is registered, or a screen display (option setting screen g4) or the like so that it can be manually assigned. Is done.

  After each product is registered as described above, an accounting screen g5 as shown in FIG. 28 is displayed on the screen of the POS terminal. At this time, a calling number (“call (10)”, "Call (5)" is displayed. Therefore, when handing over the pager terminal to the customer, it is possible to hand over while confirming the displayed call number. On the other hand, when the call number is displayed on a display provided by dividing the screen area (display area) during cooking and cooking completion without displaying the pager terminal, for example, the screen area according to cooking completion while cooking each product The call number is displayed on. When the call number is displayed in the screen area being cooked, it is clear that the order has been made. When cooking is completed, by inputting the completion of cooking at the kitchen terminal or the like, for example, as shown in FIG. 29, the display 250 displays the calling number (5) or (10) linked to the product for which the cooking is completed. Is displayed in the cooking complete screen area. In addition, you may issue the product exchange receipt 210, 220, 230 as shown to FIG. 24 (a), (b), (c) as a product exchange receipt (purchasing receipt) issued in the case of an accounting.

  In the above embodiment, even if the product that can be delivered immediately and the product waiting for cooking completion are mixed, the screen for selecting an option (option selection screen) automatically (or optionally) when registering the product waiting for cooking completion as described above Since g4) is displayed and the call number is selected on the screen, the call number can be reliably associated with each item for which cooking completion is waiting (or for each group of items for cooking completion).

  Furthermore, the display number of the display may change the display mode according to the progress of cooking or the reception time. Specifically, since the cooking time is set in advance for each product, when the cooking time is 5 minutes from the time of ordering or when the cooking instruction is received at the kitchen terminal or when the reception is confirmed, The display mode may be changed when the call number for the order displayed in the screen area on the cooking side is remaining for 1 minute. The remaining time for changing the display mode may be set for each product or may be set in the system settings. Further, the remaining time may be set at a rate of 10% from the entire cooking time in addition to the unit of minutes and seconds. In addition, after cooking is complete, as a notification means on the customer side or the store clerk side when there is no pick-up of goods, etc., the display mode of the calling number displayed in the screen area on cooking completion is changed when a predetermined time elapses from cooking completion. In addition to the notification on the display such as flashing, etc., notification may be made by voice guidance or the like. The elapsed time from the completion of cooking may be set stepwise, and the display mode may be changed for each stage.

  Moreover, although the program executed by the order controller 10, the POS terminal 30, the kitchen monitor 50, the portable terminal 100, and the pager terminal 140 according to the above embodiment is provided by being incorporated in each device in advance, It is recorded in a computer-readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk), and the like in an installable format or an executable format without limitation. It may be configured as follows. In addition, programs executed by the order controller 10, the POS terminal 30, the kitchen monitor 50, the portable terminal 100, and the pager terminal 140 according to the above embodiment are stored on a computer connected to a network such as the Internet It may be configured to be provided by downloading, or may be configured to be provided or distributed via a network.

  Although the embodiment of the present invention has been described above, the present invention is not limited to the above embodiment, and various modifications may be made within the scope of the claims and the technical idea described in the specification and the drawings. It is possible. The configurations and effects of the present invention are within the scope of the technical idea of the present invention as long as any configuration not directly described in the specification and drawings is exhibited. In addition, the embodiments described above and shown in the respective drawings can be combined with each other unless the purpose, configuration, and the like are consistent. In addition, even if a part of the above description and the contents of the description of each figure can be an independent embodiment, the embodiment of the present invention is an embodiment combining the above description and each figure. It is not limited to

1-1, 1-2 Order data management system 10 Order controller (management device)
30 POS terminal (accounting terminal, product registration means)
31 CPU 33 Hard Disk 35 ROM 37 RAM
39 Display section 41 Receipt printing section 43 Drawer section 45 Communication section 47 Operation section 49 Bus 50 Kitchen monitor (kitchen terminal) 51 CPU
53 ROM 55 RAM
57 touch panel (display unit and operation unit) 59 communication unit 59
61 bus 70 wireless means 90 LAN
100 Mobile terminal (product registration means) 101 CPU
103 ROM 105 RAM
107 touch panel (display unit and operation unit) 109 communication unit 111 bus 120 wireless means 140 pager terminal (calling means)
150 ticket vending machine (product registration means, order data management device)
151 CPU 153 flash memory 155 RAM 157 touch panel 159 operation key portion 161 microphone 163 speaker 165 communication portion 167 ticket issuing instruction means 169 ticket issuing means 171 calling device reading means 173 bill processing portion 175 coin processing portion 190 external network 200 product file
A customer B floor staff C cashier staff D cooking staff G1 screen G2 calling device number input screen G3 calling device number confirmation screen G4 final confirmation screen G5 summary confirmation screen G6 delivery time change confirmation screen G7 summary instruction screen G8 summary confirmation screen G9 Screen G10 Caller Number Allocation Screen G11, G11-2 Order Item List G13 Menu Category G15 Menu Item G17 Summary Button G71 Confirmation Button G91 Order Item List G93 Menu Category G95 Menu Item G97 Bell Button G99 Summary Button M1 to M4, M1- 2, M4-2 Mark 210 Receipt for replacement of goods 211a, 211b Product name 213a, 213b Access number 220 Receipt for replacement of goods 221a, 221b Product name 225 Receipt body 27,229 Sheet for replacement L1, L2 Cutout line 227a, 229a Product name 227b, 229b Quantity 227c, 229c Call number 230 Receipt for replacement of goods 231a, 231b Product name 233a, 233b Caller number 235 Receipt body 237, 239 Replacement sheet 237c , 239c Call number g1 Option group setting screen g1 'Option setting screen g2 Commodity information screen g21 Commodity information button g23 Additional information button g3 Additional information screen g31 Option status (option allocation method) setting field g33 Option selection forced setting field g4 Option selection screen B1 to B10 button g5 accounting screen 250 display

Claims (8)

Product registration means for registering a product purchased by a customer;
A calling means for calling a customer when providing the product;
In the order data management system comprising
It comprises a tying means for tying the timing of providing the goods and the calling means,
The order data management system is characterized in that, when there are a plurality of occasions for providing a product desired by a customer in one transaction, the tying means associates the occasions for providing the plurality of goods with a plurality of the calling means.   2. The method according to claim 1, further comprising prohibiting means for prohibiting the completion of processing of the one transaction unless the timing of providing at least one commodity and the calling means are linked by the tying device in the one transaction. Order data management system described. A display means for displaying the state of the calling means;
The order data according to claim 1 or 2, wherein the tying means ties the calling means and a timing for providing the goods by selecting the calling means displayed on the display means. Management system.   4. The order data management system according to claim 3, wherein the display means changes the display mode according to the state and displays the state of the calling means.   The state of the calling means is at least one of an idle state, an in-use state, an out-of-service state, an in-service state, an in-service state, an in-service state, an out-of-range state, and a standby state. Or the order data management system described in 4. In an order data management device including a product registration unit that registers a product purchased by a customer
And a tying means for tying the call target item to be called which is required to be called by the calling means among the goods,
The order data managing device is characterized in that, when there are a plurality of occasions for providing goods to a customer in one transaction, the tying means associates the occasions for providing the plurality of goods with a plurality of the calling means. A program for causing a computer, which is an order data management device, to function, comprising a commodity registration means for registering a commodity purchased by a customer
When there is a plurality of opportunities to provide the customer with the goods in one transaction, the tying means for correlating the call target goods requiring the calling by the calling means among the goods and the calling means has the plurality of goods A program that causes a timing to be provided to be associated with a plurality of the calling means. Product registration means for registering a product purchased by a customer;
A calling means for calling a customer when providing the product;
In the order data management system comprising
And a tying means for tying the timing of providing the goods and the calling means,
In a transaction ordered by a customer, when there is a product requiring time to provide the customer, a string is provided between the timing of providing the product requiring the time to provide the at least one customer by the tying means and the calling means An order data management system comprising prohibition means for prohibiting the completion of processing of the one transaction unless it is attached.

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