JP2019061630A - Business form automation system - Google Patents

Abstract

To provide a business form automation system including an interactive screen input interface that allows any user to operate simply when the user performs input operation for a plurality of input items displayed on a screen of a communication terminal according to a business form format.SOLUTION: A business form automation system 1 includes: a communication terminal 20 configured to make a dialog with a question sentence received from a server in an electronic chat screen and return reply data input by a user to the server; and the server including a dialog automation means 100 for transmitting a question sentence according to an input item in a business form format, receiving the reply data as an answer, and thereby automating a dialog with the user and business form generation means 130 for generating a business form by setting the reply data received by the dialog automation means as entry information to the input item.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a form automation system that automates generation of an electronic form based on data input by a user who operates a communication terminal, for example, when converting an order received outside the office or a result of external work into a form .

  Conventionally, when making a report on the contents of inspection and maintenance work on the site, it is customary to write a memo on a paper form by handwriting or to take a picture with a digital camera, and then take it back to the office to formally Because the report was made on a personal computer, there was a lot of waste. In order to automate such a procedure even a little, a system for automatically generating an electronic report reflecting the contents of a report on inspection and maintenance work has become widespread by inputting information into a communication terminal brought into the field.

  In such a system, for example, on the communication terminal, an input screen is displayed according to the definition of the electronic form form distributed over the network, and the user inputs data on the input screen to fill in the electronic form You can get The technology disclosed in Patent Document 1 is a technology for distributing the electronic form form thus data-inputted to the communication terminal by the relay server and transmitting the information entered in the electronic form to an arbitrary notification destination by the relay server. Are known.

  Also, in recent years, items entered on the communication terminal according to the input template associated with the entry of the electronic form by the user are used as entry information to be entered in the electronic form to be output from the printer on the network etc. A form output system for outputting electronic forms directly has become widespread. The document disclosed in Patent Document 2 is known as a technique for automatically generating an electronic form to be outputted as a form output by arranging the entry information received from the communication terminal at a predetermined position of the electronic form in the form output control server. It is done.

Unexamined-Japanese-Patent No. 2003-323582 JP, 2002-099870, A

  However, it is troublesome for the user to input entry information one by one with respect to a large number of input items displayed according to a form format on a screen such as a smartphone or tablet terminal which has been widely spread in recent years. Moreover, users who carry out inspection and maintenance work on the site are often unfamiliar with performing such screen input work on a portable terminal.

  Therefore, in the present invention, when the user performs an input operation on a plurality of input items displayed on the screen of the communication terminal in accordance with the form format, an interactive screen input interface is provided which allows anyone to easily operate. An object of the present invention is to provide a form automation system.

  In order to solve the problem, the form automation system according to claim 1 incorporates the entry information received from the communication terminal into one or more input items of the form format created in advance as electronic data. A form definition database for creating form definitions including the input items for each form format, and automatically interacting with the user via an electronic chat screen on the communication terminal The dialogue automation means to be executed, and a form generation unit for automatically generating a form based on the dialogue, the dialogue automation means should read out the input item from the form definition database and input it in the input item Conversation sentence automatic generation unit for sequentially generating a question sentence for asking the user of the communication terminal to transmit the entry information; and the question sentence An interactive operation is repeatedly executed by transmitting to the communication terminal and displaying it on the electronic chat screen of the communication terminal and receiving reply data input by the user as a reply to the question sentence on the electronic chat screen A chat communication unit, and the form generation unit generates a form by composition processing in which the reply data received from the chat communication unit is incorporated as the entry information into the corresponding input item of the corresponding form format To be characterized as being configured.

  According to the invention of claim 2, in addition to the configuration according to claim 1, the electronic chat screen of the communication terminal has a selection screen for selecting any one of a plurality of types of forms to be created. When the user of the communication terminal performs a process of selecting any of the forms, the chat communication unit incorporates the entry information into the input item of the form format corresponding to the selected form. To perform the interactive action for.

  According to the third aspect of the present invention, in addition to the configuration described in the first or second aspect, the form definition database stores, for each of the form formats, work target position information indicating a position of an operation target that performs a form conversion operation. It is characterized by

  According to the invention of claim 4, in addition to the configuration according to claim 3, the communication terminal transmits the reply data to the communication data by comparing the terminal position information received from the communication terminal with the designated work target position information. The apparatus further comprises a position confirmation unit that determines whether or not transmission has been performed from the position of the work target.

  According to the invention of claim 1, as the interactive input interface used when the user of the communication terminal performs the screen input operation according to the form format, the user interacts with the user via the electronic chat screen on the communication terminal. It uses dialogue automation means that automatically executes. With such a dialog automation type input interface, site users are familiar with screen input operations through daily use such as chat applications.

  Therefore, according to the invention of claim 1, as compared with the case of using a conventional input form as such an interactive input interface, form automation in which anyone can easily perform screen input operation on the communication terminal System can be provided.

  According to the second aspect of the present invention, the user can easily select an appropriate form and a corresponding form format according to the site and work content to be operated from now by selecting operation on the screen of the communication terminal. it can. As a result, it is not necessary for the user to specify the type of the form specifically by the identification information or the like according to the site and the work content.

  According to the invention of claim 3, since the work form definition database stores the work target position information indicating the position of the work target performing the work to be converted into a form, the position at which the work is performed can be confirmed.

  According to the invention of claim 4, it is possible to confirm the match / mismatch between the position corresponding to the form format selected by the user and the current position of the user, so the user erroneously sets the result of the work. There is no need to fill in other forms.

BRIEF DESCRIPTION OF THE DRAWINGS It is a block diagram which shows the structure of the whole form automation system which concerns on Embodiment 1 of this invention. It is a figure which shows the flow of a production | generation process of the slip data performed according to Embodiment 1 of this invention. It is a figure which shows the flow of a production | generation process of the slip data performed according to Embodiment 1 of this invention. It is a block diagram which shows the structure of the whole form automation system which concerns on Embodiment 2 of this invention. It is a figure which shows the flow of a production | generation process of the slip data performed according to Embodiment 2 of this invention. It is a figure which shows the flow of a production | generation process of the slip data performed according to Embodiment 3 of this invention.

First Embodiment of the Invention
In the following, the first embodiment of the present invention will be described by way of example in which the present invention is applied to a system in which a communication terminal operated by a user is communicatively connected to a server for automatically generating form data. The present invention is not limited to the above system, but can be applied to other systems as long as the system can automate form processing.

  FIG. 1 is a block diagram showing an entire configuration of a form automation system 1 according to Embodiment 1 of the present invention. As shown in FIG. 1, the form automation system 1 according to Embodiment 1 of the present invention includes a server 10 for automatically generating form data and a communication terminal 20 operated by a user. The server 10 is communicably connected to the communication terminal 20 via a communication line.

  The server 10 stores a form format corresponding to the specified form, and acquires, from the communication terminal 20, entry information to be entered in one or more input items defined by the form format. Then, data of an electronic form generated by incorporating the entry information acquired from the communication terminal in each input item of the form format is stored and managed in a database or the like.

  In the present embodiment, the communication terminal 20 is a portable information terminal operated by the user at the site where the user is in communication with the server 10 and the user is performing inspection and maintenance work such as a store or equipment. The communication terminal 20 is a terminal for inputting information for reporting the result of the inspection and maintenance work, and transmits the information inputted by the user to the server 10 through various communication means including a wireless communication line. For example, the communication terminal 20 is a portable terminal such as a smartphone, a tablet terminal, or a notebook PC, which can be brought to a site where the user should perform inspection and maintenance work.

  The server 10 includes a dialog automation means 100, a form definition registration unit 110, a form definition database 120, a form generation unit 130, and a form database 140. Further, the communication terminal 20 has a display screen 21, and the display screen 21 is configured to be able to display an electronic chat screen 22. Data and information input by the user of the communication terminal 20 in the electronic chat screen 22 are transmitted to the dialogue automation means 100 on the server 10 side via the communication line. Conversely, the data and information transmitted by the dialog automation means 100 to the communication terminal 20 are displayed as a conversational sentence or a selection menu in the electronic chat screen 22 on the communication terminal 20.

  The form definition registration unit 110 reads the form format created by the spreadsheet application software or the like, and from this form format, information necessary for completing the form (information such as input items to each input field) Extract.

  Then, the form definition registration unit 110 sends the extracted information as a form definition to the form definition database 120 for each form format.

  The form definition database 120 stores the form definition received from the form definition registration unit 110. These form definitions are read out in response to a request from the dialog automation means 100. In this embodiment, it is assumed that form definitions corresponding to a plurality of types of form formats are stored in the form definition database 120.

  Note that the form format may be created for each place or facility where work such as inspection and maintenance work (work targeted for form creation) is performed, or may be created for each type of such work. In the form, it will be created for each place and facility where work is done.

  The dialogue automation means 100 is a functional unit that automatically executes dialogue with the user via the electronic chat screen 22 on the communication terminal 20. Specifically, when the user performs an input operation on the electronic chat screen 22, when the user interacts with the server 10 in the electronic chat, the dialog automation means 100 automatically executes the dialog with the user. In one example, the dialogue automation means 100 having such a function may be a chatbot implemented as software.

  The dialogue automation means 100 includes a conversation sentence automatic generation unit 101 and a chat communication unit 102.

  The conversational sentence automatic generation unit 101 preliminarily stores question sentence information for each input item included in each form format.

  When a dialog is conducted in the electronic chat, the conversation sentence automatic generation unit 101 first specifies any of the form formats according to the form to be created, and from the form definition database 120, the form definition corresponding to the form format, Information for identifying input items is sequentially read out. Then, the conversation sentence automatic generation unit 101 generates a question sentence by sequentially extracting and processing question sentence information corresponding to each input item, and transmits the question sentence to the chat communication unit 102. At this time, the question sentence information stored in advance may be sent to the chat communication unit 102 as a question sentence as it is.

  The chat communication unit 102 transmits a question sentence to the communication terminal 20 and causes the electronic chat screen 22 to be displayed, and receives a reply data input by the user on the electronic chat screen 22 as a reply to the question sentence. , Repeatedly. By repeating such processing, the entry information to be incorporated into each input item is acquired.

  The form generation unit 130 receives the reply data from the chat communication unit 102, and executes combining processing in which the corresponding machine gun information of the corresponding form format is incorporated. This completes the form.

  The form database 140 receives the generated electronic data of the form from the form generation unit 130, and stores and manages it.

  As described above, the dialog automation means 100 generates a form from the form format.

  Next, with reference to FIG. 2 and FIG. 3, the flow of a series of processes until the form automation system 1 generates and stores a form from the result of the inspection and maintenance work by the site user will be described.

  Referring to FIG. 2, first, in step S 1, a message “What is my work?” The information is input on the electronic chat screen 22 above. This message input by Mr. A is sent to the dialog automation means 100 on the server 10, and the process proceeds to step S2.

  In step S2, the dialog automation means 100 executes step S30, which is processing for confirming the work content of Mr. A.

  In step S30, the dialog automation means 100 first searches and acquires work content information representing the content of work to be performed by Mr. A from the form definition database 120 (step S31).

  Here, as shown in step S32 and step S33 in step S30, the daily work content of Mr. A is taken as a work schedule in which a predetermined period (one-month unit, three-month unit, etc.) is one unit. It is registered in advance. That is, the manager B who supervises the work of Mr. A has registered the work schedule of Mr. A in the form definition database 120 in advance. As a result, the dialog automation means 100 searches the work table (not shown) in the form definition database 120 using the combination of Mr. A's name and employee number and date received from the communication terminal 20 as a key. Work content information can be acquired.

  When the work content information is acquired in step S30, the process returns to step S2, and proceeds to step S4, which is processing for converting the result of the inspection and maintenance work corresponding to the work content information.

  In step S4, first, a process for acquiring the form format F (h) corresponding to the work content information from among the plurality of stored form formats is performed as follows. For this purpose, step S50 is executed in step S4. In this step S50, first, the form format F (h) corresponding to the work content information (see step S31) representing the work content of Mr. A is acquired from the form definition database 120 (step S51).

  Here, in the present embodiment, a plurality of form formats are registered in the form definition database 120 in advance as follows.

  First, in step S52, the above-described form definition is created from the form format created by the spreadsheet application software.

  Subsequently, in step S53, the form definition registration unit 110 stores the form definitions in the form definition database 120.

  As a result, the form definition of the form format F (h) corresponding to the work content of Mr. A can be acquired from the form definition database 120.

  Subsequently, by interacting with Mr. A via the electronic chat screen 22 on the communication terminal 20, processing for generating electronic data of the form is executed based on the form definition of the acquired form format F (h). (Steps S61 to S67). In these steps S61 to S67, information to be respectively incorporated in the plurality of input items defined in the acquired form format F (h) is acquired as reply data from the communication terminal 20. Hereinafter, an example of the process flow performed in steps S61 to S67 will be described in detail.

  First, in step S61, the conversation sentence automatic generation unit 101 in the dialogue automation means 100 automatically carries out the conversation sentence "It is a check work of the illumination intensity measurement at the store X from 17:00 on September 1, 2017." It is generated and output to the chat communication unit 102. The chat communication unit 102 that has received this conversational sentence transmits this conversational sentence to the communication terminal 20, and causes the electronic chat screen 22 on the communication terminal 20 to display this conversational sentence as a message from the server side.

  Subsequently, the process proceeds to step S62, and the conversational sentence automatic generation unit 101 reads out information on the first input item of the form format F (h) from the form definition, and the first work item of the inspection and maintenance work is under the living appliance. Identified as a measure of illumination. Subsequently, the conversation sentence automatic generation unit 101 generates the first question sentence “Please measure the illuminance under the living appliance.” In order to prompt the user to answer the first work item of the inspection and maintenance work. , To the chat communication unit 102. The chat communication unit 102 transmits the first question sentence to the communication terminal 20. As a result, the first question sentence Q is displayed on the electronic chat screen 22 on the communication terminal 20.

  Subsequently, the process proceeds to step S63, and in response to the first question sentence displayed on the electronic chat screen 22 on the communication terminal 20, Mr. A who is the user of the communication terminal 20 responds according to the electronic chat system. Specifically, Mr. A measures the illuminance under the living appliance of the store X using the brought-in illuminance meter, and as a response to the first question sentence, “310. 5. Enter “5” on the electronic chat screen 22.

  The input measurement value “310.5” is transmitted to the dialogue automation means 100 on the server 10 side as reply data to the first question sentence. When the reply data is received from the chat communication unit 102, the dialog automation means 100 stores the reply data "310.5" as the entry information to be input in the first input item of the form format F (h).

  Subsequently, the process proceeds to step S 64, and the conversational sentence automatic generation unit 101 reads the attribute information regarding the second input item of the form format F (h) from the form definition, and the second operation item of the inspection and maintenance work is the living Identified as a measure of illumination between instruments. Subsequently, in order to prompt the user to answer the second work item of the inspection and maintenance work, the conversational sentence automatic generation unit 101 receives the second question sentence "Please measure the illuminance between the living devices." It is generated and output to the chat communication unit 102. The chat communication unit 102 transmits the second question sentence to the communication terminal 20 and causes the electronic chat screen 22 on the communication terminal 20 to display the second question sentence.

  Subsequently, the process proceeds to step S65, and the user A of the communication terminal 20 responds to the second question sentence displayed on the electronic chat screen 22 on the communication terminal 20 according to the electronic chat system. . Specifically, Mr. A measures the illuminance between the living appliances in store X using the brought-in illuminance meter, and as a response to the second question sentence, “110,” which is a measured value obtained by the illuminance measurement. . ”Is input to the electronic chat screen 22.

  The input measurement value "110.5" is transmitted to the dialog automation means 100 on the server 10 side as reply data to the second question sentence. When the reply data is received from the chat communication unit 102, the dialog automation means 100 stores "110.5" as the entry information to be input to the second input item of the form format F (h).

  Subsequently, the process proceeds to step S66, and the conversational sentence automatic generation unit 101 reads out the information on the third input item of the form format F (h) from the form definition, and the third work item of the inspection and maintenance work is the device. Identifies the acquisition of an image taken from the front. Subsequently, the conversation sentence automatic generation unit 101 generates a question sentence “Please take a picture of the device from the front” to prompt the user to answer the third work item of the inspection and maintenance work. It is output to the chat communication unit 102. When the third question sentence is received, the chat communication unit 102 transmits the third question sentence to the communication terminal 20 and causes the electronic chat screen 22 on the communication terminal 20 to display the third question sentence.

  Subsequently, the process proceeds to step S67, and the user A of the communication terminal 20 responds to the third question sentence displayed on the electronic chat screen 22 on the communication terminal 20 according to the electronic chat system. . Specifically, Mr. A shoots a photographed image of a device of the store X from the front using an imaging device or the like mounted on the communication terminal 20, and as a response to the third question sentence, the photographed image is photographed The electronic chat screen 22 is uploaded and transmitted to the server 10.

  The photographed image transmitted from the electronic chat screen 22 is transmitted to the dialog automation means 100 on the server 10 side as reply data for answering the third question sentence. When the reply data is received from the chat communication unit 102, the dialogue automation means 100 stores the photographed image of the reply data as the entry information to be input to the third input item of the form format F (h).

  After steps S61 to S67, similar chat conversations are performed as necessary.

  Thereafter, the process proceeds to step S 68, and the conversation sentence automatic generation unit 101 automatically generates a conversation sentence of “end”, and outputs it to the chat communication unit 102. The chat communication unit 102 that has received this conversational sentence transmits this conversational sentence to the communication terminal 20 and causes the electronic chat screen 22 on the communication terminal 20 to display it as a message from the server side. Mr. A who visually recognizes the text "It is an end." Displayed on the electronic chat screen 22 on the communication terminal 20 can know that the work at the store X is finished.

  Subsequently, the process proceeds to step S70 shown in FIG. In step S70, the dialog automation means 100 executes a process (step S80) for converting each reply data received from the communication terminal 20 into a corresponding form to each input item of the form definition.

  In step S80, first, the corresponding form definition is read from the form definition database 120 into the form generation unit 130 (step S81). Subsequently, the form generation unit 130 incorporates each reply data received from the communication terminal into the form definition (step S82). Thus, the form generation unit 130 completes the form. Then, the form is registered as a data file in the form database 140.

  As described above, in the form automation system 1 shown in FIG. 1, question sentences are sequentially transmitted to the electronic chat screen 22 on the communication terminal 20 according to the form format F (h), and the electronic chat screen 22 on the communication terminal 20 is Create a form by interacting with the user through. With such a dialog automation type input interface, site users are familiar with screen input operations through daily use such as chat applications.

  Therefore, according to the form automation system 1 shown in FIG. 1, it is possible to provide a mechanism by which a form can be created very easily as compared with the case of using a conventional input form as such an interactive input interface. it can.

Second Embodiment of the Invention
A form automation system 1 'according to a second embodiment of the present invention will be described next with reference to Figs. 4 and 5.

  FIG. 4 is a block diagram showing the overall configuration of a form automation system 1 'according to the second embodiment of the present invention.

  Compared to the form automation system 1 shown in FIG. 1, in the form automation system 1 ′ shown in FIG. 4, data stored in the form definition database 310 is different from that in the first embodiment. Furthermore, in the form automation system 1 'shown in FIG. 4, the position information communication unit 320 and the position confirmation unit 330 are newly added.

  Further, the chat communication unit 102 'shown in FIG. 4 transmits a command to the communication terminal 20 and further has a function of displaying the selection screen 22a shown in FIG. 5 on the display screen 21 of the communication terminal 20. It differs from the system 1 shown. In the present embodiment, of the form automation system 1 ′ shown in FIG. 4, the description of the same configuration as the form automation system 1 shown in FIG. 1 is omitted, and the form definition database 310, the position information communication unit 320 and the position confirmation unit A concrete description will be given of 330.

  In the present embodiment, the form definition database 310 includes, in addition to the same form definition as in the first embodiment, the work target position information indicating the position of the place / facility etc. where the work to be made into form is performed. Store each form format).

  In the present embodiment, as in the first embodiment, the form format is created for each place and facility where work such as inspection and maintenance work (work to be a target of form creation) is performed.

  The position information communication unit 320 receives terminal position information from the communication terminal 20, and outputs the terminal position information to the position confirmation unit 330.

  The position confirmation unit 330 compares the terminal position information received via the position information communication unit 320 with the designated work target position information. Thus, the position confirmation unit 330 can determine whether the communication terminal 20 has transmitted the reply data from the position of the work target.

  Next, a flow of form generation processing executed by the form automation system 1 'shown in FIG. 4 according to the second embodiment will be described with reference to FIG.

  The chat communication unit 102 transmits a command to the communication terminal 20, and instructs the display screen 21 to display a selection screen 22a shown in FIG.

  The selection screen 22a shown in FIG. 5 is a selection screen for causing the user to select one of a plurality of types of forms to be created, and is displayed on the display screen 21 of the communication terminal 20.

  Referring to FIG. 5, in the selection screen 22a, rectangular areas respectively corresponding to four types of form formats F (1), F (2), F (3) and F (4) are displayed from the top to the bottom of the screen. They are arranged side by side vertically in a list format. In the area corresponding to the form format F (1), the facility name, the facility number, and the like of the facility that is the work target corresponding to the form format F (1) are displayed. In addition, in the area corresponding to the form format F (1), the work date, the work time, etc. for which the inspection and maintenance work should be performed on the facility are also displayed. In addition, at the right end of the area corresponding to the form format F (1), a link 25 (1) to map information indicating the address of the facility corresponding to the form format F (1), the contact information of the facility A link 26 (1) to the information is displayed. By tapping the link 25 (1) or the like, a map of the facility can be displayed on the screen of the communication terminal 20 based on the work target position information stored in the form definition database 310.

  Also for the areas respectively corresponding to the form formats F (2), F (3) and F (4), display information similar to the area corresponding to the form format F (1) and links 25 (2) to 25 (4) And 26 (2) to 26 (4).

  Now, it is assumed that Mr. A who is the user selects the top area 24 (1) by tapping the selection screen 22a or the like. The area at the top corresponds to the form format F (1) and also corresponds to the work object which is a convenience store chain Kojimachi station square store. When the result of the selection is input to the selection screen 22a, the communication terminal 20 transmits the terminal position information of the communication terminal 20 together with the selection result.

  When the dialog automation means 100 receives the result of this selection, it recognizes that the form format F (1) is selected for the form generation process.

  Further, the position information communication unit 320 of the server 30 outputs the terminal position information of the communication terminal 20 to the position confirmation unit 330. The position confirmation unit 330 reads out the work target position information corresponding to the selected form format F (1) from the form definition database 310 and compares it with the terminal position information of the communication terminal 20.

  When it is determined that the work position information and the terminal position information city do not match, the dialog automation means 100 performs processing for displaying a warning to that effect on the electronic chat screen 22 b of the communication terminal 20.

  On the other hand, when it is determined that the work position information matches the terminal position information city, the dialog automation means 100 adds the entry information to be incorporated into each of the plurality of input items defined in the form format F (1). Start the process to receive from. For this purpose, the display screen 21 of the communication terminal 20 is switched to the electronic chat screen 22b shown in FIG.

  Subsequently, in order to prompt the user to answer the first work item of the inspection and maintenance work, the conversational sentence automatic generation unit 101 ′ “Inspects the Kashiwacho Ekimae store ... (Omitted) ... First, take a picture of the appearance Generates a question sentence “Please do it” and outputs it to the chat communication unit 102. The chat communication unit 102 that has received the question sentence transmits the question sentence to the communication terminal 20, and causes the electronic chat screen 22b shown in FIG. 5 to display the question sentence (m11 in FIG. 5).

  Then, Mr. A who is a user of the communication terminal 20 answers the question sentence displayed on the electronic chat screen 22b on the communication terminal 20 according to the electronic chat system. Specifically, Mr. A uses the imaging device or the like of the communication terminal 20 to capture a photographed image of the Kashimachi Ekimae store.

  The photographed image is transmitted to the dialogue automation means 100 on the server 30 side as reply data to the question sentence. When the reply data is received from the chat communication unit 102, the dialog automation means 100 stores the photographed image, which is the reply data R, as the entry information to be input to the first input item of the form format F (1).

  Subsequently, the conversation sentence automatic generation unit 101 ′ generates a second question sentence to prompt the user to answer the second work item of the inspection and maintenance work, and outputs the second question sentence to the chat communication unit 102. The second question sentence includes a selection menu consisting of three selection items "good", "normal" and "bad" in addition to the text character "how is the appearance situation". The chat communication unit 102 that has received the second question sentence transmits the second question sentence to the communication terminal 20. Thereby, the above-mentioned text character and selection menu m12 included in the second question sentence are displayed on the electronic chat screen 22b shown in FIG.

  Subsequently, Mr. A who is a user of the communication terminal 20 answers the second question sentence according to the electronic chat system. Specifically, Mr. A looks at the photographed image of the appearance of the taken store and judges whether the appearance is good, normal or bad. Then, according to the determination, Mr. A transmits the result of selecting one of three selection items “good”, “normal” and “bad” from the selection menu m12 shown in FIG. 5 to the server 30 side.

  The selection result in the selection menu is transmitted to the dialog automation means 100 on the server 30 side as reply data for answering the second question sentence. Subsequently, the dialog automation means 100 receiving the reply data from the chat communication unit 102 stores the selection result indicated by the reply data as the entry information to be input to the second input item of the form format F (1).

  Thereafter, the same selection processing is repeated, and the processing is completed.

  The form generation unit 130 receives the reply data from the chat communication unit 102 '. Then, the form generation unit 130 incorporates the received reply data into the corresponding input items.

  As described above, the user of the communication terminal 20 can easily select an appropriate form format according to the work site and the work content by the selection operation on the screen of the communication terminal. That is, there is no need for the user to specify the type of form format specifically according to the site and the work content.

  For example, when the current position of the communication terminal 20 carried by the user is close to a plurality of stores of convenience store chains (Kashimachi Ekimae, Kashimachi, Kashimachi 3-chome and Kashimachi 6-chome), the following conveniences are obtained is there. That is, the system 1 ′ shown in FIG. 4 displays these four stores located in the vicinity of the user as four work targets in a selectable form in the selection screen 22a, and based on the form format selected by the user. Can automatically generate forms.

  In addition, since it is possible to confirm the match / mismatch between the position corresponding to the form format selected by the user and the current position of the user, the user may mistake the correspondence between the store and the form format (for example, There is no need to create the work result of Kashimachi Ekimae store as a form of another store).

Third Embodiment of the Invention
A form automation system 1 'according to a third embodiment of the present invention will be described next with reference to FIG. The overall configuration of the form automation system 1 'according to this embodiment is substantially the same as that shown in FIG.

  The third embodiment is another example of the method of selecting the form format selected by the user.

  A system for executing the flow of form generation processing according to the third embodiment is substantially the same as the form automation system 1 ′ shown in FIG. 4, but differs in the following points. First, the user inputs a text representing a geographical area on the electronic chat screen 22c on the communication terminal 20 (m31 in FIG. 6) and transmits it to the chat communication unit 102 "on the server 30 side. The section 101 ′ ′ causes the electronic chat screen 22c to display a selection menu for selecting any one of one or more work targets (for example, one or more stores) in the geographical area (m41 in FIG. 6). .

  On the other hand, it is assumed that the user selects the Sakaimachi Ekimae branch as a work target of the communication terminal 20 from the selection menu m41 displayed on the electronic chat screen 22c. When the dialog automation means 100 receives the selection result in the selection menu m41 from the communication terminal 20, it recognizes that the form format F (g) corresponding to the Kashimachi Ekimae store which is the operation target is selected for the form generation processing.

  Then, in the flow of the form generation process shown in FIG. 6, it is determined as follows whether the Sakaimachi Ekimae store selected by the user as the operation target from the selection menu m41 matches from the current position of the user. First, the position information communication unit 320 of the system 1 ′ shown in FIG. 4 receives terminal position information indicating the position of the communication terminal 20 from the communication terminal 20, and outputs the terminal position information to the position confirmation unit 330. Subsequently, the position check unit 330 of the system 1 'shown in FIG. 4 reads out the work target position information designated in m41 of FIG. 5 from the form definition database 310, and compares it with this terminal position information.

  Thereby, the position confirmation part 330 can determine whether the communication terminal 20 transmitted the signal from the position (or its vicinity) of work object. As a result, according to the present embodiment, when it is determined that the terminal position of the communication terminal 20 does not coincide with the position of the work target, the system 1 ′ shown in FIG. It can warn you to move to the position of.

  On the other hand, when it is determined that the terminal position of the communication terminal 20 matches the position of the work target, the dialog automation means 100 reads out the form format F (g) from the form definition database 120 and indicates by m11 to m22 in FIG. The same interactive process as the interactive process is performed with the user via the electronic chat screen 22 d on the communication terminal 20. As a result, the dialog automation means 100 receives reply data from the communication terminal 20 for each of the one or more input items defined by the form format.

  According to this embodiment, the same effect as that of the above-described second embodiment can be obtained.

1 (1, 1 ') form automation system 10 server 20 communication terminal 21 display screen 22 (22a, 22b, 22c, 22d) electronic chat screen 30 server 100 dialog automation means 101 (101', 101 ") conversation sentence automatic generation unit 102 (102 ', 102 ") chat communication unit 110, 310 form definition registration unit 120 form definition database 130 form generation unit 140 form database 320 position information communication unit 330 position confirmation unit

In order to solve the problem, a form automation system according to claim 1 includes a form format created in advance as electronic data for each of a plurality of work contents , and one or more input items of the form format are communication terminals. A form automation system for creating a form by incorporating entry information received from a form, wherein a form definition including the input item is stored for each form format , and work schedules of a plurality of users are registered in advance A form definition database; dialogue automation means for automatically executing a dialogue with a user via the electronic chat screen on the communication terminal; and a form generation unit for automatically generating a form based on the dialogue. the interactive automation means, preparative work for a particular said user among the plurality of the worker from the form definition database To the reading a plurality of the input fields defined in the form format, question for determining the transmission of the complete information to be input to the input item to a user of the communication terminal corresponding to the working content A conversation sentence automatic generation unit for sequentially generating the question sentence, and transmitting the question sentence to the communication terminal for display on the electronic chat screen of the communication terminal, and using the electronic chat screen as a reply to the question sentence A chat communication unit that repeatedly executes an interactive operation to receive reply data input by a person, and the form generation unit corresponds to the corresponding form format for the reply data received from the chat communication unit It is characterized in that a form is generated by composition processing to be incorporated as the entry information into the input item.

In order to solve the problem, a form automation system according to claim 1 includes a form format created in advance as electronic data for each of a plurality of work contents, and one or more input items of the form format are communication terminals. A form automation system for creating a form by incorporating entry information received from a form, wherein a form definition including the input item is stored for each form format, and work schedules of a plurality of users are registered in advance A dialog automation means for automatically executing a dialog with a user of the communication terminal among the plurality of users via an electronic chat screen on the communication terminal , and a slip based on the dialog includes a form generation unit for automatically generating the a, the interactive automation means, utilization of the communication terminal from the form definition database Of the work content of the person, the plurality of the input items defined in the form format corresponding to the work content are read out, and the user of the communication terminal transmits the entry information to be input into the input item Conversation sentence automatic generation unit for sequentially generating a question sentence for asking for the question sentence, the question sentence is sent to the communication terminal to be displayed on the electronic chat screen of the communication terminal, and the question sentence on the electronic chat screen A chat communication unit that repeatedly executes an interactive operation to receive reply data input by a user of the communication terminal as a reply to the form; and the form generation unit is configured to receive the reply data received from the chat communication unit. Generating a form by combining processing to be incorporated as the entry information into the corresponding input item of the corresponding form format. To.

Claims (4)

A form automation system for creating a form by incorporating entry information received from a communication terminal into one or more input items of a form format created as electronic data in advance,
A form definition database for storing form definitions including the input items for each form format;
Dialogue automation means for automatically executing dialogue with the user via the electronic chat screen on the communication terminal;
A form generation unit that automatically generates a form based on the dialog;
The dialogue automation means is
A conversational sentence automatic generation unit that sequentially generates a question sentence for reading the input item from the form definition database and asking the user of the communication terminal to transmit the entry information to be input to the input item;
The dialogue is transmitted by transmitting the question sentence to the communication terminal to be displayed on the electronic chat screen of the communication terminal, and receiving the reply data inputted by the user as a reply to the question sentence on the electronic chat screen, dialog A chat communication unit that repeatedly executes an operation;
Equipped with
The form generation unit
A form is generated by composition processing in which the reply data received from the chat communication unit is incorporated as the entry information into the corresponding input item of the corresponding form format.
A form automation system characterized in that it is configured. The electronic chat screen of the communication terminal has a selection screen for selecting any one of a plurality of types of forms to be created.
When the user of the communication terminal performs a process of selecting any of the forms, the chat communication unit incorporates the entry information into the input item of the form format corresponding to the selected form. Perform the said interactive action for
2. A form automation system according to claim 1, wherein:   The form automatic system according to claim 1 or 2, wherein the form definition database stores work target position information indicating a position of a work target performing a form conversion work for each form format.   The position confirmation unit further determines whether the communication terminal has transmitted the reply data from the position of the work object by comparing terminal position information received from the communication terminal with the designated work object position information. The form automation system according to claim 3, characterized in that it comprises.

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