JP2019061461A - Sequential order managing system, sequential order managing device, and program - Google Patents

Abstract

To assist an initial setting on the basis of already-existing setting information on a terminal itself subjected to the initial setting in a sequential order managing system.SOLUTION: A sequential order managing system that manages a sequential order in a facility includes: a terminal provided for each facility; and a sequential order managing server that manages a sequential order status in each facility on the basis of information transmitted from the terminal of each facility. The sequential order managing server includes: a setting information obtaining unit that obtains, when there is an access from the terminal of the facility not having undergone the initial setting, setting information from the terminal; and an initial setting assisting unit that decides a selection choice for initial setting items to the terminal on the basis of the obtained setting information.SELECTED DRAWING: Figure 3

Description

  The present invention relates to an order management system, an order management apparatus, and a program.

  In the past, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, etc. in order to manage the waiting of customers waiting for their services.

  For example, Patent Literature 1 describes a reservation management system that provides reservation management services simultaneously to a plurality of facilities that can be queued, and the user can use the Web, telephone, or storefront terminal to queue reservations. It states that you can apply.

JP 2005-50002 A

  When a store or the like uses a queue management system as described in Patent Document 1, it is necessary to first perform initial setting of a store terminal or the like and acquire an account for using the system. At this time, basically, the manager of each store inputs various setting items in the initial setting.

  The present invention has been made in consideration of the above-described circumstances, and an object of the present invention is to support initial setting in an order management system based on existing setting information of a terminal itself that performs initial setting.

An order management system according to an embodiment of the present invention is an order management system that manages an order waiting in a facility,
A terminal provided for each facility,
And an order management server that manages the status of waiting for the turn in each facility based on the information transmitted from the terminal of each facility.
The order management server is
A setting information acquisition unit that acquires setting information from the terminal when access is received from a terminal of a facility that has not been initially registered;
And an initial setting support unit that determines options of initial setting items for the terminal based on the acquired setting information.

Further, the setting information acquisition unit
Get information of the application implemented in the terminal,
The initial setting support unit
Choices of initial setting items for the terminal may be determined based on an implemented application.

  In addition, the initial setting support unit may estimate the type of business of the facility based on the installed application, and determine setting items according to the type of business as the option.

  The setting information acquisition unit acquires setting information of the operating system of the terminal, and the initial setting support unit determines options of initial setting items for the terminal based on the setting information of the operating system. May be

  The initial setting support unit may estimate the type of printer available in the facility based on the setting information of the operating system, and determine the printer option to be used in the order management system.

  The setting information acquisition unit acquires a plurality of types of setting information from the terminal, and the initial setting support unit estimates the type of business of the facility based on each setting information, and a plurality of types of business correspond to the case. Alternatively, one type of industry may be selected according to the total of points assigned to each setting information, and setting items according to the selected type of industry may be determined as the option.

  The plurality of types of setting information may include information of an application implemented in the terminal, a browsing history of a browser implemented in the terminal, and position information of the terminal.

  According to the present invention, in the order management system, the initial setting can be supported based on the existing setting information of the terminal itself that performs the initial setting.

FIG. 1 shows a schematic configuration of an order management system 1000 according to an embodiment of the present invention. FIG. 2 is a block diagram showing the main configuration of an order management terminal 200 according to an embodiment of the present invention. FIG. 10 is a sequence diagram of an initial setting process of the order management terminal 200 according to the embodiment of the present invention. The figure which illustrates the initial setting screen displayed on order management terminal 200 concerning the embodiment of the present invention. The flowchart of the reception registration process of the waiting of the turn of order management system 1000 concerning an embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In the present embodiment, an example of queue management in restaurant A will be described, but in addition, queue of facility users such as amusement facilities, shopping malls, department stores, hospitals, government offices, repair shops, banks, travel agencies, etc. It can be applied to any facility that manages.

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server (order management apparatus) 100 installed in a management center or the like, and an order management terminal 200 installed in a facility. The order management server 100 is connected to the order management terminal 200 via the communication network N.

  The order management server 100 manages, for each facility, the order waiting registered through the order management terminal 200. Although only the order management terminal 200 of one facility (restaurant A) is illustrated in the example of FIG. 1, the order management server 100 actually has the order management terminal 200 installed in a plurality of facilities and the communication network. It is connected by N and manages the waiting of each facility. The order management server 100 is configured by a general-purpose computer, and realizes a server function by operating a predetermined server program in the computer. The computer configuring the order management server 100 does not necessarily have to be one, and may be configured from a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (waiting state management unit, setting information acquisition unit, initial setting support unit) 120. The management database 110 includes a client management table TA1, a status management table TA2, and an initial setting item management table TA3.

  In the client management table TA1, a unique ID and a pass code (account) assigned to the order management terminal 200 are registered for each facility. In one record of the client management table TA1, for example, "ID: A1 ...", "pass code: AA2 ...", etc. are set as records of "restaurant A". When a plurality of order management terminals 200 are used in one facility, the same ID and pass code may be used for each facility, or a plurality of IDs and passwords may be used properly according to predetermined conditions. The ID and the pass code are assigned and registered at the time of initial setting of the order management terminal 200.

  In the status management table TA2, a waiting list for each facility is registered. The waiting list includes a list of people (waiting groups) waiting for a turn and information (status information) indicating the waiting status of each waiting set. One record of the waiting list includes information such as reception number “1”, reception time “13:03”, waiting item “table seat”, number of people “3”, status “calling” and the like. In addition, information such as a name, a contact e-mail address, and a telephone number can be included.

  In the status, “waiting”, which is the status before the arrival of the turn, “ringing”, which indicates that the turn has arrived, and a state in which the person who came to the turn is actually guided to the seat etc. And “cancelled” which is in the state of canceling the waiting for the order. What kind of item is to be set as the status can be appropriately set at the time of initial setting by the administrator of each facility, and change after setting is also possible.

  The wait item is information on a reception item that can be selected at the time of registration for reception, and in the case of restaurant A, the user can select the type of seat as the wait item. Here, "table seat", "counter seat", "terrace seat", and "private room" are set as seat types.

  The information to be included in the waiting list is appropriately set by the administrator of each facility or the like at the time of initial setting, and changes after setting are also possible. The contents of the record of the waiting list are updated based on the new registration information to the waiting list transmitted from the order management terminal 200 or the update information of the status (details will be described later).

  In the initial setting item management table TA3, information of choices of initial setting items for each type of industry is registered. For example, for the industry "restaurant", "type of seat", "no smoking / smoking preference" etc. are choices of waiting items, and for the industry "bank", "type of business", The existence of an account etc. is registered.

  The processor 120 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations and the like, and various registers, and executes order management by executing various programs stored in storage means such as a ROM. It centrally controls each part of the server 100. The processor 120 also executes a computer program (order management application) for managing the waiting of the order in cooperation with the order management terminal 200.

  The communication network N includes a communication network capable of mutually transmitting and receiving information between the order management server 100 and the order management terminal 200 or the like. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, an in-house network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), any other communication line, or a combination thereof. It may be either wired or wireless.

  The order management terminal 200 can transmit and receive data to and from the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a personal digital assistant (PDA), etc. Terminal devices can be used. A plurality of order management terminals 200 can be used in one facility.

  FIG. 2 is a block diagram showing the main configuration of order management terminal 200. As shown in FIG. The order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 receives an input such as registration or update on the waiting list when the user who has come to the facility or an employee of the facility operates the input device 215 such as a touch panel.

  The processor 210 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logical operations, bit operations, and the like, and various registers, and executes various programs stored in the storage resource 230 to manage the order management terminal 200. Centrally control each part of The various registers are, for example, a program counter, a data register, an instruction register, a general purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for receiving an input such as acceptance to the queue list or deletion from the queue list.

  The display device 216 is a device for displaying an order waiting list, an acceptance screen, and a status management screen, and is configured of, for example, a liquid crystal display.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is, for example, a modulation and demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, and a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is, for example, a computer readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores various computer programs (applications) that cause the order management terminal 200 to realize various functions by being executed by the processor 210. The applications include, for example, a turn management application AP1 for managing the turn waiting in cooperation with the turn management server 100, and a seat management application (not shown) for performing seat management.

(Initial setting of order management terminal 200)
Next, initial setting of the order management terminal 200 in the facility (here, the restaurant A) will be described using the sequence diagram of FIG. 3. Initial setting of the order management terminal 200 is performed by a facility manager or the like at the time of introduction of the order management system 1000 in the facility. For initial setting, assignment of an account for accessing the order management server 100, setting of screen layout and screen transition information required to operate as the order management terminal 200, and a printer connected for outputting order tickets and the like Settings etc. are included.

  First, the administrator or the like operates the order management terminal 200 to connect to the order management server 100 (step S101). At this point in time, since the initial registration to the order management system 1000 has not been performed, no facility-specific account is assigned, so the order management terminal 200 accesses the order management server 100 without using an account.

  The order management server 100 acquires, from the order management terminal 200, the information of the application stored in the storage resource 230 (step S102).

  The order management server 100 estimates the type of business of the facility based on the application stored in the storage resource 230 of the order management terminal 200 (step S103). For example, the type of business may be estimated by referring to a database (not shown) in which specific application names correspond to the type of business. Here, since the seat management application AP2 (mainly a seat management application used in a restaurant) is stored in the storage resource 230 of the order management terminal 200, the order management server 100 estimates the type of business as "restaurant". .

  The order management server 100 determines options of initial setting items for the order management terminal 200 based on the estimated type of industry (step S104). The choice of the initial setting item for each industry is acquired with reference to the initial setting item management table TA3. For example, when the type of business is a restaurant, the types of seats (table seats, counter seats, terrace seats, etc.) and non-smoking / smoking preferences can be set as options that can be set as waiting items.

  Next, the order management server 100 acquires the setting information of the operating system stored in the storage resource 230 of the order management terminal 200 (step S105).

  The order management server 100 determines the option of the initial setting item based on the acquired setting information of the operating system (step S106). For example, the type of printer available at the facility is estimated from printer setting information, and a printer option to be used for printing a ticket is determined.

  The order management server 100 transmits initial setting screen information to the order management terminal 200 based on the determined choice of the initial setting item (step S107). The order management terminal 200 displays the initial setting screen on the display device 216 based on the received initial setting screen information (step S108). The facility administrator or the like performs initial setting of the order management terminal 200 in accordance with the displayed initial setting screen.

  In addition to the screen for entering facility information (facility name, business type, location, representative contact address, representative, etc.) on the initial setting screen, items to be included in the waiting list (wait items, number of persons, name, phone number, e-mail) Set the message to be displayed on the screen to set the address etc.), the screen to set the option of each item (status option, the option to wait item etc), the screen to select the printer to print the turn ticket, the reception screen etc. Screen etc. are included. FIG. 4 is a view exemplifying one of the initial setting screens displayed on the order management terminal 200 (a screen for setting waiting items). As shown in FIG. 4, options for waiting items are displayed on the screen for setting waiting items.

  As the options of the waiting items, items corresponding to the type of industry estimated based on the type of application installed in the order management terminal 200 are displayed. For example, in the case of a restaurant, as shown in FIG. 4, “type of seat” and “desire to quit smoking / smoking” are options, but in the case of a bank, “type of business” and “presence or absence of account” are It becomes an option, and if it is a hospital, "medical department", "a distinction of a first visit and re-examination", etc. can be chosen. The facility manager or the like can select an item to be set as a waiting item from the displayed options. Also, the printer option can be a printer available at the estimated facility. Further, as for the message displayed on the reception screen or the like, an option corresponding to the type of business may be presented.

  When the input of the initial setting items is completed and the completion button or the like is operated, the input information is transmitted to the order management server 100 (step S109). When the order management server 100 receives the input information, the order management server 100 issues an account of the facility and performs initial setting on the server side (registration in the client management table TA1, generation of a waiting list, and the like). Also, based on the received input information, information required for initial setting of the order management terminal 200 (screen layout, screen transition, etc.) is generated (step S110). The order management server 100 transmits the issued account and information necessary for initial setting of the order management terminal 200 to the order management terminal 200 (step S111). The order management terminal 200 performs initial setting such as screen setting based on the received information (step S112). Also, after that, when logging in to the order management system 1000 from the order management terminal 200, the received account is used.

(Registration of waiting for order)
Next, the acceptance registration process of the order waiting by the order management system 1000 will be described using the flowchart of FIG. A user who has visited a facility (here, the restaurant A) can perform reception registration by operating the order management terminal 200 installed in the facility.

  First, the order management terminal 200 receives, from the order management server 100, information included in the order waiting list registered in the status management table TA2 via the communication interface 220 (step S31).

  Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting waiting for the order (step S32). The reception screen displays, for example, a list in which information of the waiting list (reception number of the person who is waiting for the turn and current status information) is arranged in chronological order in the order of reception. Furthermore, the number of waiting groups currently waiting for the order is also displayed.

  The user performs a predetermined operation input on the displayed reception screen, and information necessary for reception of the queue (wait item, number of users, presence or absence of request for call (telephone or e-mail), contact address at the time of call) When the input of the telephone number or the e-mail address etc. is completed (step S33: YES), the order management terminal 200 displays a reception completion screen (step S34). On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. Also, a message prompting to receive the turn ticket is displayed, and the user can receive the turn ticket printed from the printer set at the time of initial setting.

  The two-dimensional code associated with the reception number is printed on the turn ticket. By reading the two-dimensional code printed on the order ticket using the mobile terminal of the user, the display device of the mobile terminal, the user's current waiting status (the number of waiting groups in the current situation and the expected waiting time Etc) is displayed. In addition, the user enters a telephone number or an e-mail address according to a guidance displayed by reading a two-dimensional code, thereby receiving a message by telephone or mail when the order comes, or the order is approaching. When you can receive a remind message.

  The determined new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35). When the order management server 100 receives new registration information from a certain facility, it performs a process of newly adding a pair of waiting orders to the waiting list of the facility based on the received new registration information, and the status management table TA2 It updates (step S36).

(Updating the waiting list)
The contents of each record of the waiting list of each facility are operated by the employee of the facility such as "cancel", "change", "call", "guidance" etc. using the order management terminal 200 (mainly the store mode terminal) It will be updated when you "Cancel" means to cancel the queue, and "change" means to change the content of the queue once it has been input. Also, "calling" means that the set whose order has arrived is verbally called or notified by telephone or call mail, and "information" actually corresponds to the set whose order has come. Means that it has started.

  The employee selects an update target queue from the queue list displayed on the queue management terminal 200, and selects one of "call", "cancel", and "change" for the selected queue group. Perform an update operation. Information specifying the queue to be updated (for example, the reception number "1") and information for the update operation (for example, "call") are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the order waiting list of the facility based on the received information. For example, when the “call” operation is performed on the reception number “1”, the status of the waiting group of the reception number “1” is updated to “calling”.

  As described above, according to the present embodiment, when the order management server 100 receives an access from the order management terminal 200 of a facility that has not been initially registered, information on the application installed in the order management terminal 200 is used. Based on the industry type of the facility concerned was estimated, and it was made to decide the choice of the initial setting item according to the type of industry.

  Further, the order management server 100 estimates, for example, available printers at a facility based on setting information of the operating system of the order management terminal 200, and determines the printer option to be used in the order management system 1000.

  As a result, based on the existing setting environment of the order management terminal 200, it is possible to support appropriate initial setting. In addition, since the choices of the initial setting items are narrowed, the burden on the initial setting of the facility manager and the like can be reduced.

  Moreover, in said embodiment, although the information of the application mounted in order management terminal 200 is utilized in order to presume the type | type of a plant | facility, the information utilized for estimation is not restricted to this. For example, the business type of the facility may be estimated based on the browsing history of the browser implemented in the order management terminal 200. Specifically, for example, when the browsing history includes information of a login cookie (cookie) to a tool for a restaurant, the type of business is estimated to be “restaurant”. If the information on the login screen to the medical institution site is included, the type of business can be estimated as "hospital". The estimation of the type of business may be performed by referring to a database in which the specific tool name and the URL of the site correspond to the type of business.

  In addition, the business type of the facility may be estimated based on position information of the order management terminal 200 based on GPS (Global Positioning System). Specifically, the acquired position information is collated with map data or the like, and if the facility can be identified, the type of industry applicable to the facility is selected. For example, if the location information matches the location of a hospital, the type of business is estimated to be "hospital". In addition, even when the facility can not be identified, for example, when the industry of the facility can be clearly identified, for example, when the location information is included in the area of the restaurant street, the industry is estimated using the location information. It is also good.

  Further, the type of business may be estimated based on each of the application, browser browsing history, and position information. As a result, when two or more different types of industry are estimated, one type of industry may be narrowed down in accordance with a predetermined priority. For example, the priority is in the order of application, browser browsing history, and location information, and depending on which item is estimated, predetermined points are added to the estimated industry, and the industry with the highest point is selected You may For example, application: 5 points, browser browsing history: 3 points, position information: 1 point, the type of business estimated from the application is "restaurant", and the type of business estimated from browser browsing history and position information is "bank" Since the business type “restaurant” is 5 points and the business type “bank” is 3 + 1 = 4 points, “restaurant” is selected as the business type.

  The present invention is not limited to the embodiments described above, and can be implemented in other various forms without departing from the scope of the present invention. For this reason, the said embodiment is only a mere illustration in all the points, and is not interpreted restrictively. For example, the processing steps described above can be arbitrarily changed in order or performed in parallel as long as no contradiction occurs in the processing content.

1000 ... order management system 100 ... order management server 110 ... management database 120 ... processor 200 ... order management terminal 210 ... processor 215 ... input device 215 a ... touch panel 216 ... display device 220 ... communication interface 230 ... storage resource TA1 ... client management table TA2 ... Status management table TA3 ... Initial setting item management table N ... Communication network AP1 ... Order management application

Claims (9)

An order management system that manages order waiting in a facility,
A terminal provided for each facility,
And an order management server that manages the status of waiting for the turn in each facility based on the information transmitted from the terminal of each facility.
The order management server is
A setting information acquisition unit that acquires setting information from the terminal when access is received from a terminal of a facility that has not been initially registered;
And an initial setting support unit configured to determine options of initial setting items for the terminal based on the acquired setting information. The setting information acquisition unit
Get information of the application implemented in the terminal,
The initial setting support unit
The order management system according to claim 1, wherein choices of initial setting items for the terminal are determined based on an implemented application. The initial setting support unit
The order management system according to claim 2, wherein a type of business of the facility is estimated based on the implemented application, and a setting item corresponding to the type of business is determined as the option. The setting information acquisition unit
Get the setting information of the operating system of the terminal,
The initial setting support unit
The order management system according to claim 1, wherein options of initial setting items for the terminal are determined based on setting information of an operating system. The initial setting support unit
5. The order management system according to claim 4, wherein the type of printer available in the facility is estimated based on the setting information of the operating system, and printer options to be used in the order management system are determined. The setting information acquisition unit
Get multiple types of setting information from the terminal,
The initial setting support unit
Based on each setting information, the type of industry of the facility is estimated, and when a plurality of types of industry correspond, one type of industry is selected according to the total of points assigned to each setting information, and the type of industry is selected. The order management system according to claim 1, wherein the selected setting item is determined as the option.   The order management according to claim 6, wherein the plurality of types of setting information include information of an application implemented in the terminal, a browsing history of a browser implemented in the terminal, and position information of the terminal. system. It is a turn management device that manages turn waiting in a facility,
A queue status management unit that manages the status of queue waiting in each facility based on information transmitted from the terminals of each facility;
A setting information acquisition unit that acquires setting information from the terminal when access is received from a terminal of a facility that has not been initially registered;
And an initial setting support unit configured to determine options of initial setting items for the terminal based on the acquired setting information. The computer that manages the waiting in the facility,
A queue status management unit that manages the status of queue waiting in each facility based on information transmitted from the terminals of each facility;
A setting information acquisition unit that acquires setting information from the terminal when access is received from a terminal of a facility that has not been initially registered;
A program that functions as an initial setting support unit that determines options of initial setting items for the terminal based on the acquired setting information.