JP2019028904A - Information processing device, information processing method and information processing program - Google Patents

Abstract

To efficiently perform an insurance contract procedure, such as a change and a review of automobile insurance of an own company.SOLUTION: An information processing device includes: an image acquisition part for acquiring an image of an automobile insurance policy; a character information acquisition part for executing character recognition of the acquired image of the automobile insurance policy to acquire character information; a selection reception part for receiving selection as to whether the automobile insurance policy is an automobile insurance policy of an own company or an automobile insurance policy of a different company; a reading-changing part for reading and changing contents of the automobile insurance policy of the different company into an automobile insurance product of the own company in the case that the automobile insurance policy is the automobile insurance policy of the different company; and a display part for displaying the contents of the automobile insurance product of the own company after reading and changing.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information processing apparatus, an information processing method, and an information processing program.

  In the above technical field, Patent Document 1 discloses a technique for comparing information derived from an application form with vehicle registration information derived from vehicle verification, and selecting application form or vehicle verification information based on the comparison result. Has been.

JP 2011-164707 A

  However, with the technology described in the above document, insurance contract procedures such as switching and reviewing the contents of auto insurance contracts cannot be efficiently performed.

  The objective of this invention is providing the technique which solves the above-mentioned subject.

In order to achieve the above object, an information processing apparatus according to the present invention provides:
Image acquisition means for acquiring an image of an automobile insurance policy;
Character information acquisition means for acquiring character information by executing character recognition of the acquired image of the automobile insurance policy,
Selection accepting means for accepting selection of whether the car insurance policy is an in-house car insurance policy or another company's car insurance policy;
When the car insurance policy is a car insurance policy of another company, a reading means for replacing the content of the car insurance policy of the other company with its own car insurance product;
Display means for displaying the contents of the company's auto insurance product after replacement;
Equipped with.

In order to achieve the above object, an information processing method according to the present invention includes:
An image acquisition step of imaging a car insurance policy and acquiring an image of the car insurance policy;
Character information acquisition step of acquiring character information by executing character recognition of the acquired image of the automobile insurance policy,
A selection acceptance step for accepting a selection of whether the car insurance policy is an in-house car insurance policy or another company's car insurance policy;
When the car insurance policy is a car insurance policy of another company, a reading step of replacing the content of the car insurance policy of the other company with its own car insurance product;
A display step for displaying the contents of the auto insurance product of the company after the replacement;
including.

In order to achieve the above object, an information processing program according to the present invention provides:
An image acquisition step of imaging a car insurance policy and acquiring an image of the car insurance policy;
Character information acquisition step of acquiring character information by executing character recognition of the acquired image of the automobile insurance policy,
A selection acceptance step for accepting a selection of whether the car insurance policy is an in-house car insurance policy or another company's car insurance policy;
When the car insurance policy is a car insurance policy of another company, a reading step of replacing the content of the car insurance policy of the other company with its own car insurance product;
A display step for displaying the contents of the auto insurance product of the company after the replacement;
Is executed on the computer.

In order to achieve the above object, an information processing apparatus according to the present invention provides:
An image acquisition means for acquiring an image of the insurance policy;
Character information acquisition means for acquiring character information by executing character recognition of the acquired image of the insurance policy,
Selection accepting means for accepting selection of whether the insurance policy is an insurance policy of a company or an insurance policy of another company;
When the insurance policy is another company's insurance policy, a reading means for replacing the contents of the insurance policy of the other company with its own insurance product;
Display means for displaying the contents of the insurance product of the company after replacement;
Equipped with.

  According to the present invention, since the contents of the other company's automobile insurance policy are read as the company's own automobile insurance product, insurance contract procedures such as switching and reviewing the contents of the company's automobile insurance contract can be efficiently performed.

It is a block diagram which shows the structure of the information processing apparatus which concerns on 1st Embodiment of this invention. It is a figure explaining the outline of the process by the information processing apparatus which concerns on 2nd Embodiment of this invention. It is a figure explaining an example of the screen displayed by the information processor concerning a 2nd embodiment of the present invention. It is a figure explaining the other example of the screen displayed by the information processing apparatus which concerns on 2nd Embodiment of this invention. It is a block diagram which shows the structure of the information processing apparatus which concerns on 2nd Embodiment of this invention. It is a figure which shows an example of the replacement table with which the information processing apparatus which concerns on 2nd Embodiment of this invention is provided. It is a block diagram which shows the hardware constitutions of the information processing apparatus which concerns on 2nd Embodiment of this invention. It is a flowchart which shows the process sequence of the information processing apparatus which concerns on 2nd Embodiment of this invention. It is a block diagram which shows the structure of the information processing apparatus which concerns on 3rd Embodiment of this invention. It is a figure which shows an example of the estimation table with which the information processing apparatus which concerns on 3rd Embodiment of this invention is provided. It is a block diagram which shows the hardware constitutions of the information processing apparatus which concerns on 3rd Embodiment of this invention. It is a flowchart explaining the process sequence of the information processing apparatus which concerns on 3rd Embodiment of this invention. It is a figure explaining the outline of the process by the information processing apparatus which concerns on 4th Embodiment of this invention. It is a block diagram which shows the structure of the information processing apparatus which concerns on 4th Embodiment of this invention. It is a figure which shows an example of the vehicle verification information table with which the information processing apparatus which concerns on 4th Embodiment of this invention is provided. It is a block diagram which shows the hardware constitutions of the information processing apparatus which concerns on 4th Embodiment of this invention. It is a flowchart explaining the process sequence of the information processing apparatus which concerns on 4th Embodiment of this invention. It is a block diagram which shows the structure of the information processing apparatus which concerns on 5th Embodiment of this invention. It is a figure which shows an example of the reception content table with which the information processing apparatus which concerns on 5th Embodiment of this invention is provided. It is a block diagram which shows the hardware constitutions of the information processing apparatus which concerns on 5th Embodiment of this invention. It is a flowchart explaining the process sequence of the information processing apparatus which concerns on 5th Embodiment of this invention.

  DESCRIPTION OF EMBODIMENTS Hereinafter, embodiments for carrying out the present invention will be exemplarily described in detail with reference to the drawings. However, the configuration, numerical values, process flow, functional elements, and the like described in the following embodiments are merely examples, and modifications and changes are free, and the technical scope of the present invention is described in the following description. It is not intended to be limited.

[First Embodiment]
An information processing apparatus 100 as a first embodiment of the present invention will be described with reference to FIG. The information processing apparatus 100 is a device that replaces the contents of another company's car insurance policy with its own car insurance product and displays the contents of its own car insurance product after the replacement.

  As illustrated in FIG. 1, the information processing apparatus 100 includes an image acquisition unit 101, a character information acquisition unit 102, a selection reception unit 103, a replacement unit 104, and a display unit 105.

  The image acquisition unit 101 acquires an image of a car insurance policy. The character information acquisition unit 102 executes character recognition of the acquired automobile insurance policy image to acquire character information. The selection receiving unit 103 receives selection of whether the car insurance policy is an in-house car insurance policy or another company's car insurance policy. When the car insurance policy is a car insurance policy of another company, the replacement unit 104 replaces the content of the car insurance policy of the other company with its own car insurance product. The display unit 105 displays the contents of the auto insurance product of the company after the replacement.

  According to the present embodiment, since the contents of the other company's automobile insurance policy are read as the company's own automobile insurance product, insurance contract procedures such as switching and reviewing the contents of the company's automobile insurance contract can be efficiently performed.

[Second Embodiment]
Next, an information processing apparatus 200 according to the second embodiment of the present invention will be described with reference to FIGS. 2A to 6. FIG. 2A is a diagram for explaining an outline of processing of the information processing apparatus 200 according to the present embodiment. FIG. 2B is a diagram illustrating an example of a screen displayed by the information processing apparatus 200 according to the present embodiment. FIG. 2C is a diagram illustrating another example of a screen displayed by the information processing apparatus 200 according to the present embodiment.

  For example, an insurance company sales representative 221 explains their car insurance products to customers who have other companies' car insurance or customers who have car insurance with different contracts. Think about the case. In this case, the sales staff member 221 asks the customer about the compensation contents of the other company or the company's own car insurance product currently subscribed. Then, the sales representative 221 explains to the customer about the company's automobile insurance product corresponding to the other company's automobile insurance product, for example, from the detected compensation content. In addition, when the customer has car insurance with different contract contents handled by the customer, the sales representative 221 explains to the customer the car insurance product of the company other than the car insurance that the customer has joined.

  In this case, it is rare that the customer accurately memorizes the details of the car insurance that the customer currently has, and most of the cases are memorized about the limited items. In such a case, the sales person 221 must pick up and explain a new product suitable for the customer from the auto insurance products handled by the customer based on the information stored by the customer. However, in such a method, the sales representative 221 cannot always propose a car insurance product that the customer can be satisfied with, and does not always have a car insurance product that satisfies the customer. In such a case, if there is a car insurance policy possessed by the customer, the sales representative 221 may propose his own car insurance product that efficiently satisfies the customer's request based on the car insurance policy. it can.

  Therefore, as shown in FIG. 2A, the salesperson 221 uses the camera function of the mobile terminal 220 such as a tablet terminal to photograph the car insurance policy 210 possessed by the customer and obtains an image of the car insurance policy 210. To do. Then, the mobile terminal 220 transmits the acquired image of the automobile insurance policy 210 to the information processing apparatus 200.

  The information processing apparatus 200 that has acquired the image of the automobile insurance policy 210 transmitted from the mobile terminal 220 executes character recognition of the acquired image of the automobile insurance policy 210, and character characters described in the automobile insurance policy 210. Get information. Then, the information processing apparatus 200 accepts the selection of whether the automobile insurance policy 210 is an in-house automobile insurance policy or another company's automobile insurance policy. Note that the information processing apparatus 200 may determine whether the automobile insurance policy 210 is its own automobile insurance policy or another company's automobile insurance policy based on the acquired character information. This determination is made based on a company name or a specific keyword described in the car insurance policy 210. In addition to this, for example, the judgment is made based on the layout, size, color, etc. of the car insurance policy 210. Also good. Further, the sales representative 221 is not limited to an employee who is a sales representative of an insurance company, and may be, for example, an employee of a non-life insurance agency.

(Other company's auto insurance policy)
As a result of the selection reception, when the car insurance policy 210 is a car insurance policy of another company, the information processing apparatus 200 replaces the contents of the car insurance policy 210 with its own car insurance product. That is, the information processing apparatus 200 replaces the contents of the car insurance policy 210 with the contents of its own car insurance product corresponding to the car insurance product of another company.

  Then, as a result of the replacement, as shown in FIG. 2B, the automobile insurance policy 210 and the content of the company's own automobile insurance product after the replacement are displayed in comparison. This contrast display may be displayed on the display of the portable terminal 220 or may be displayed on another display.

  In FIG. 2B, the content of the replaced car insurance product is displayed as the car insurance policy 230, but the display method of the content of the replaced car insurance product is not limited to this. For example, a pamphlet or a predetermined item of the replaced automobile insurance product may be displayed.

  Then, as shown in FIG. 2C, the information processing apparatus 200 highlights items 231 and 232 that are advantageous in comparison with the contents of the other company's car insurance products among the contents of the company's own car insurance products after the replacement ( Highlight). Further, the information processing apparatus 200 may highlight the items 211 and 212 of the other company's car insurance products corresponding to the highlighted items 231 and 232 of the company's own car insurance products after the replacement.

  Here, the information processing apparatus 200 highlights the advantageous items 231 and 232, but the items that the information processing apparatus 200 displays cooperatively are not limited to the advantageous items, but highlight the disadvantaged items. Also good. Further, different highlights may be displayed for advantageous items and disadvantageous items, or different highlights may be used for the auto insurance product of the company after the replacement and the auto insurance policy 210 of another company.

  The highlighted display may be displayed by hatching as shown, or may be displayed by color for each item, for example. Moreover, you may blink an item and a character. Further, the characters may be capital letters, bold letters, italics, but are not limited thereto.

(In-house insurance policy)
As a result of the selection reception, if the automobile insurance policy 210 is the company's own automobile insurance policy, the information processing apparatus 200 determines that the request is for a review of the insurance content by the customer. Then, the information processing apparatus 200 replaces the read car insurance policy 210 with its own new car insurance product. The company's new automobile insurance products are, for example, insurance products with a long insurance contract period (multi-year contract) and insurance products with low insurance premiums, but are not limited thereto.

  Further, when the read automobile insurance policy 210 is the company's own automobile insurance policy, the information processing apparatus 200 may display the other company's automobile insurance product corresponding to the company's own automobile insurance product. Also in this case, the information processing apparatus 200 highlights advantageous items in the contents of the company's car insurance product and indicates to the customer that it is advantageous to continue contracting the company's car insurance product. May be.

  In the above description, the car insurance policy is imaged by the portable terminal 220 such as a tablet terminal, but may be imaged by an imaging device such as a scanner or a camera built in or connected to the information processing apparatus 200. Further, in the above description, the information processing apparatus 200 has been described as an example in which the above processing is performed. However, a part or all of the above processing may be executed by an application installed in the mobile terminal 220.

  FIG. 3 is a block diagram illustrating a configuration of the information processing apparatus 200 according to the present embodiment. The information processing apparatus 200 includes an image acquisition unit 301, a character information acquisition unit 302, a selection reception unit 303, a replacement unit 304, a display unit 305, and a display control unit 306. The replacement unit 304 further includes a storage unit 341 and a presentation unit 342.

  The image acquisition unit 301 acquires an image of the car insurance policy 210. The image acquisition unit 301 may acquire an image captured using the camera function of the mobile terminal 220 such as a tablet terminal from the mobile terminal 220. The image acquisition unit 301 may acquire the image by capturing the automobile insurance policy 210 with an imaging device such as a scanner or a camera built in or connected to the information processing apparatus 200.

  The character information acquisition unit 302 executes character recognition of the acquired image of the automobile insurance policy 210 to acquire character information. Character recognition is performed by, for example, OCR (Optical Character Recognition) or deep learning. Thereby, the character information acquisition unit 302 acquires the character information described in the car insurance policy 210. Moreover, the character information acquisition part 302 may recognize the meaning content of the character described in the car insurance policy 210 by performing machine learning about the acquired character information and the recognized character, for example. In addition to the character information, the character information acquisition unit 302 may acquire information such as the layout of the automobile insurance policy 210, the arrangement of each item, the color of the automobile insurance policy 210, and the material of the paper used. Good.

  The selection receiving unit 303 receives selection of whether the car insurance policy 210 is an in-house car insurance policy or another company's car insurance policy. For example, a sales person 221 or a customer uses the mobile terminal 220 to select whether the vehicle is an in-house car insurance policy or another company's car insurance policy. The selection accepting unit 303 automatically determines whether the automobile insurance policy 210 is its own car insurance policy or another company's car insurance policy based on the character information acquired by the character information acquiring unit 302. You may comprise. In this case, for example, it is determined from the company name, product name, item name, etc. described in the automobile insurance policy 210 whether it is the company's own car insurance policy or another company's car insurance policy. Also, from the layout of the car insurance policy 210, the arrangement of each item, color, logo mark, or the material of the paper used, it is determined whether it is an in-house car insurance policy or another company's car insurance policy. May be.

(Other company's auto insurance policy)
When the selection accepting unit 303 accepts selection of another company's car insurance policy as the car insurance policy 210, the reading unit 304 replaces the contents of the car insurance policy 210 with its own car insurance product. For example, if the content of the automobile insurance policy 210 is such that the insurance premium is reduced by making a multi-year contract, the replacement unit 304 corresponds to this content or has the same content as this content. Replace with car insurance products.

  The storage unit 341 stores the contents of other companies' automobile insurance policies and the contents of their own automobile insurance products in association with each other. Then, the replacement unit 304 refers to the correspondence relationship stored in the storage unit 341 and replaces the contents of the automobile insurance policy 210 with its own automobile insurance product.

  The display unit 305 displays the other company's automobile insurance policy 210 and the contents of the company's own automobile insurance product after replacement. The contrast display may be displayed side by side or vertically on the display screen of the display device, for example. Further, if the display device has a plurality of display screens, for example, another company's auto insurance policy 210 may be displayed on one display screen, and the contents of the company's auto insurance product after replacement may be displayed on another display screen. The display is not limited to this as long as the display can be compared.

(In-house insurance policy)
Next, when the selection accepting unit 303 accepts the selection of the company's own automobile insurance policy as the automobile insurance policy 210, the presentation unit 342 presents a new company's own automobile insurance product in place of the company's own automobile insurance product. When the selection accepting unit 303 accepts the selection of the company's auto insurance policy, it can be determined that the request is a review of the insurance content by the customer. Present car insurance products to customers. New in-house auto insurance products presented to customers include, for example, products with better compensation than current auto insurance products, products with lower insurance premiums, and multi-year contracts. Is not limited.

  Further, when the selection accepting unit 303 accepts the selection of its own car insurance policy as the car insurance policy 210, the replacement unit 304 replaces the contents of its own car insurance policy with the other company's car insurance product. Then, the display unit 305 compares and displays the company's own automobile insurance policy and the contents of the other company's automobile insurance product after the replacement. In this way, it is advantageous for customers who have subscribed to their own car insurance products to continue contracting their current car insurance products by showing the corresponding car insurance products of other companies. Can show.

  The display control unit 306 highlights items more advantageous than the automobile insurance products described in the other company's automobile insurance certificate 210 in the contents of the company's own automobile insurance products after the replacement. On the other hand, the display control unit 306 emphasizes the contents of the company's auto insurance product after the replacement that are disadvantageous than the auto insurance product described in the other company's auto insurance policy 210 from the advantageous items. You may display. Thereby, the customer can easily recognize an advantageous item or an unfavorable item.

  Further, the display control unit 306 highlights the item of the other company's automobile insurance policy 210 corresponding to the highlighted item (advantageous or disadvantageous) of the contents of the company's automobile insurance product after the replacement. Thereby, the customer can compare items easily. That is, the display control unit 306 highlights in accordance with various display modes displayed in contrast with the display unit 305.

  Highlighting may be displayed with colored items, characters of advantageous items may be displayed in capital letters, bold, italics, etc., advantageous items or characters of the item may blink or darken, It is not limited to these. If it is an unfavorable item, for example, unlike an advantageous item, a character may be made small and a color may be made light, but it is not limited to these.

  FIG. 4 is a diagram illustrating an example of the replacement table 401 included in the information processing apparatus 200 according to the present embodiment. The replacement table 401 stores a competitor item 412 and a company item 413 in association with a replacement ID (Identifier) 411. The replacement ID 411 is an identifier assigned to identify the correspondence between the other company item 412 and the company item 413. The other company item 412 categorizes the contents of the other company's car insurance products for each item. The in-house item 413 is obtained by classifying the contents of the in-house car insurance product for each item. Then, the replacement unit 304 refers to, for example, the replacement table 401 and executes replacement between the other company's car insurance product and the company's own car insurance product.

  FIG. 5 is a diagram illustrating a hardware configuration of the information processing apparatus 200 according to the present embodiment. A CPU (Central Processing Unit) 510 is a processor for arithmetic control, and realizes a functional component of the information processing apparatus 200 of FIG. 3 by executing a program. A ROM (Read Only Memory) 520 stores fixed data such as initial data and programs and other programs. The network interface 530 communicates with other devices via the network. Note that the number of CPUs 510 is not limited to one, and may be a plurality of CPUs or may include a graphics processing unit (GPU) for image processing. The network interface 530 preferably includes a CPU independent of the CPU 510 and writes or reads transmission / reception data in a RAM (Random Access Memory) 540 area. It is desirable to provide a DMAC (Direct Memory Access Controller) that transfers data between the RAM 540 and the storage 550 (not shown). Furthermore, the input / output interface 560 preferably has a CPU independent of the CPU 510 and writes or reads input / output data in the RAM 540 area. Therefore, the CPU 510 recognizes that the data has been received or transferred to the RAM 540 and processes the data. Further, the CPU 510 prepares the processing result in the RAM 540 and leaves the subsequent transmission or transfer to the network interface 530, the DMAC, or the input / output interface 560.

  The RAM 540 is a random access memory used by the CPU 510 as a work area for temporary storage. In the RAM 540, an area for storing data necessary for realizing the present embodiment is secured. The acquired image 541 is an image of the acquired automobile insurance policy 210. The character information 542 is information relating to characters described in the automobile insurance policy 210 acquired by character recognition of the acquired image of the automobile insurance policy 210. The selection acceptance result 543 is a result of accepting selection of whether the automobile insurance policy 210 is an in-house automobile insurance policy or another company's automobile insurance policy.

  When the car insurance policy 210 is a car insurance policy of another company, the replacement product 544 is obtained by replacing the contents of the car insurance policy of another company with its own car insurance product. In addition, when the automobile insurance policy 210 is the company's own automobile insurance policy, the replacement product 544 shows the contents of the new company's own automobile insurance product in place of the company's current automobile insurance product or the contents of the company's automobile insurance policy. This is a replacement for another company's auto insurance product. The display content 545 is, for example, content displayed on the display screen of the display device. The display control contents 546 indicate items to be highlighted, contents of highlight display, and the like.

  The input / output data 547 is data input / output via the input / output interface 560. The transmission / reception data 548 is data transmitted / received via the network interface 530. The RAM 540 has an application execution area 549 for executing various application modules.

  The storage 550 stores a database, various parameters, or the following data or programs necessary for realizing the present embodiment. The storage 550 stores a replacement table 401. The replacement table 401 is a table for managing the relationship between the replacement ID 411, the other company item 412, and the company item 413 shown in FIG. 4. The storage 550 further stores an image acquisition module 551, a character information acquisition module 552, a selection reception module 553, a replacement module 554, a display module 555, a display control module 556, and a presentation module 557.

  The image acquisition module 551 is a module that acquires an image of the automobile insurance policy 210. The character information acquisition module 552 is a module that executes character recognition of the acquired image of the automobile insurance policy and acquires character information. The selection receiving module 553 is a module that receives a selection of whether the car insurance policy is an in-house car insurance policy or a car insurance policy of another company. For example, when the car insurance policy 210 is a car insurance policy of another company, the replacement module 554 is a module that replaces the contents of the car insurance policy of another company with its own car insurance product. The display module 555 is a module that compares and displays the automobile insurance policy of another company and the contents of the company's own automobile insurance product after replacement.

  The display control module 556 is a module that highlights advantageous items among the contents of the company's auto insurance products after replacement. The display control module 556 is a module that highlights disadvantageous items different from advantageous items. Furthermore, the display control module 556 is a module that highlights the item of the other company's auto insurance policy corresponding to the highlighted item in the contents of the company's auto insurance product after the replacement.

  The presentation module 557 is a module for presenting a new in-house automobile insurance product in place of the in-house automobile insurance product when the automobile insurance policy 210 is an in-house automobile insurance policy. These modules 551 to 557 are read by the CPU 510 into the application execution area 549 of the RAM 540 and executed. The control program 558 is a program for controlling the entire information processing apparatus 200.

  The input / output interface 560 interfaces input / output data with input / output devices. A display unit 561 and an operation unit 562 are connected to the input / output interface 560. Further, a storage medium 564 may be further connected to the input / output interface 560. Furthermore, a speaker 563 that is an audio output unit, a microphone that is an audio input unit, or a GPS (Global Positioning System) position determination unit may be connected. Note that the RAM 540 and the storage 550 shown in FIG. 5 do not show programs and data related to general-purpose functions and other realizable functions that the information processing apparatus 200 has.

  FIG. 6 is a flowchart for explaining the processing procedure of the information processing apparatus 200 according to this embodiment. This flowchart is executed by the CPU 510 using the RAM 540, and implements the functional components of the information processing apparatus 200 of FIG.

  In step S <b> 601, the information processing apparatus 200 acquires an image of the automobile insurance policy 210. In step S603, the information processing apparatus 200 performs character recognition of the acquired image of the automobile insurance policy, and acquires character information. In step S605, the information processing apparatus 200 determines whether the type of the received automobile insurance policy 210 is its own automobile insurance policy or another company's automobile insurance policy.

  As a result of the determination, if it is a car insurance policy of another company (YES in step S605), the information processing apparatus 200 proceeds to step S607. In step S607, the information processing apparatus 200 replaces the content of the other company's automobile insurance policy with its own automobile insurance product.

  As a result of the determination, if it is the company's auto insurance policy (NO in step S605), the information processing apparatus proceeds to step S621. In step S621, the information processing apparatus 200 replaces the content of its own car insurance policy with the car insurance product of another company. Also, in step S621, the information processing apparatus 200 reads and presents a new in-house car insurance product in place of the in-house car insurance product.

  In step S609, the information processing apparatus 200 displays the other company's automobile insurance policy and the content of the company's own automobile insurance product after the replacement. In step S609, the information processing apparatus 200 displays the company's own automobile insurance policy and the content of the other company's automobile insurance product after replacement. In step S611, the information processing apparatus 200 highlights an advantageous item among the contents of the company's auto insurance product after the replacement. Further, the information processing apparatus 200 highlights the item of the other company's automobile insurance policy corresponding to the highlighted item in the contents of the company's auto insurance product after the replacement. Furthermore, the information processing apparatus 200 highlights an unfavorable item in the contents of the company's auto insurance product after replacement, which is different from an advantageous item.

  According to the present embodiment, since the contents of the other company's automobile insurance policy are read as the company's own automobile insurance product, insurance contract procedures such as switching and reviewing the contents of the company's automobile insurance contract can be efficiently performed. In addition, the auto insurance of other companies and the company's own car insurance are contrasted and the advantageous items of the company's auto insurance are highlighted. it can. In addition, since it is displayed in contrast and highlighted, it is possible to easily and quickly recognize advantageous items and disadvantageous items of the company's own automobile insurance and other companies' automobile insurance. Furthermore, since the company presents its own new car insurance, it can be used as an opportunity to review the compensation details of car insurance.

[Third Embodiment]
Next, an information processing apparatus according to the third embodiment of the present invention will be described with reference to FIGS. FIG. 7 is a diagram for explaining the configuration of the information processing apparatus according to the present embodiment. The information processing apparatus according to the present embodiment differs from the second embodiment in that it includes an estimate creating unit. Since other configurations and operations are the same as those of the second embodiment, the same configurations and operations are denoted by the same reference numerals, and detailed description thereof is omitted.

  The information processing apparatus 700 includes a replacement unit 704, and the replacement unit 704 further includes an estimate creation unit 741. The estimate creation unit 741 creates an estimate of the company's auto insurance product after replacement. Then, the display unit 305 displays the created estimate. In addition, the estimate creation unit 741 may create an estimate of a new automobile insurance product that replaces the company's own automobile insurance product, an estimate of an automobile insurance product of another company after replacement, and the like.

  The estimate creation unit 741 creates an estimate at the timing when the selection accepting unit 303 accepts the selection of another company's auto insurance policy as the auto insurance policy 210, but the timing of creating the estimate is not limited to this. In addition, the display control unit 306 highlights advantageous items in the displayed estimate, but the disadvantageous items may be highlighted differently from the advantageous items.

  FIG. 8 is a diagram illustrating an example of an estimate table 801 included in the information processing apparatus 700 according to the present embodiment. The estimate table 801 stores the insurance premium 811 in association with the replacement ID 411. The insurance fee 811 is an insurance fee corresponding to each item. Then, the information processing apparatus 700 refers to the estimate table 801 and creates an estimate of the company's auto insurance product after the replacement.

  FIG. 9 is a block diagram illustrating a hardware configuration of the information processing apparatus 700 according to the present embodiment. The RAM 940 is a random access memory that the CPU 510 uses as a work area for temporary storage. In the RAM 940, an area for storing data necessary for realizing the present embodiment is secured. The insurance fee 941 is an insurance fee corresponding to the item of the company's auto insurance product, and is data read from the estimate table 801, for example.

  The storage 950 stores a database, various parameters, or the following data or programs necessary for realizing the present embodiment. The storage 950 stores an estimate table 801. The estimate table 801 is a table for managing the relationship between the replacement ID 411 and the insurance premium 811 shown in FIG. The storage 950 further stores an estimate creation module 951. The estimate creation module 951 is a module for creating an estimate of the company's auto insurance product after replacement. These modules 951 are read by the CPU 510 into the application execution area 549 of the RAM 540 and executed.

  FIG. 10 is a flowchart for explaining the processing procedure of the information processing apparatus 700 according to this embodiment. This flowchart is executed by the CPU 510 using the RAM 540, and implements the functional components of the information processing apparatus 700 in FIG. In step S1001, the information processing apparatus 700 creates an estimate of the auto insurance product of the company after the replacement.

  According to the present embodiment, since the estimate of the company's auto insurance product after the replacement is created, it is possible to more easily prompt the customer to switch from the auto insurance of the other company to the company's auto insurance.

[Fourth Embodiment]
Next, an information processing apparatus according to the fourth embodiment of the present invention will be described with reference to FIGS. FIG. 11 is a diagram for explaining the outline of processing by the information processing apparatus according to the present embodiment. The information processing apparatus according to the present embodiment differs from the second and third embodiments in that it includes an automobile inspection certificate image acquisition unit and an automobile inspection certificate character information acquisition unit. Other configurations and operations are the same as those in the second embodiment and the third embodiment. Therefore, the same configurations and operations are denoted by the same reference numerals, and detailed description thereof is omitted.

  For example, when a customer who already has his / her car insurance purchases a new car, he / she renews the vehicle (car) to be insured without changing the compensation contents of the car insurance contract. In this case, as shown in FIG. 11, the salesperson 221 uses the camera function of the mobile terminal 220 to photograph the vehicle inspection certificate 1110 possessed by the customer in order to obtain information on the new vehicle. Then, the mobile terminal 220 transmits the acquired image of the automobile inspection certificate 1110 to the information processing apparatus 1100. The information processing apparatus 1100 acquires an image of the automobile inspection certificate 1110 from the portable terminal 220. The information processing apparatus 1100 performs character recognition on the acquired image of the vehicle inspection certificate, and acquires character information of the vehicle inspection certificate. The information processing apparatus 1100 creates an estimate of an automobile insurance product in which a vehicle different from the insured vehicle described in its own automobile insurance policy is an insured vehicle based on the acquired character information of the automobile inspection certificate.

  FIG. 12 is a block diagram showing the configuration of the information processing apparatus 1100 according to this embodiment. The information processing apparatus 1100 includes an automobile inspection certificate image acquisition unit 1201 and an automobile inspection certificate character information acquisition unit 1202.

  The vehicle inspection certificate image acquisition unit 1201 acquires an image of the vehicle inspection certificate. The vehicle inspection certificate character information acquisition unit 1202 executes character recognition of the acquired vehicle inspection certificate image to acquire character information of the vehicle inspection certificate. The estimate creation unit 741 creates an estimate of an automobile insurance product in which a vehicle different from the insured vehicle described in its own automobile insurance policy is an insured vehicle based on the acquired character information of the automobile inspection certificate. That is, the estimate creation unit 741 creates an estimate based on information such as the vehicle type and year of the vehicle acquired from the character information of the acquired vehicle inspection certificate.

  FIG. 13 is a diagram illustrating an example of the vehicle verification information table 1301 provided in the information processing apparatus 1100 according to the present embodiment. The vehicle verification information table 1301 stores vehicle verification information 1311 and a rate class 1312 in association with the replacement ID 411. The vehicle verification information 1311 is information read from the vehicle inspection certificate. The rate class 1312 is a value determined according to the initial registration and model of the vehicle, and the insurance fee changes according to this value. For example, the information processing apparatus 1100 refers to the vehicle verification information table 1301 and creates an estimate of an automobile insurance product in which a vehicle different from the insurance target vehicle described in its own automobile insurance policy is used as the insurance target vehicle.

  FIG. 14 is a block diagram showing a hardware configuration of the information processing apparatus 1100 according to this embodiment. The RAM 1440 is a random access memory that the CPU 510 uses as a work area for temporary storage. The RAM 1440 has an area for storing data necessary for realizing the present embodiment. The vehicle verification information 1441 is information related to the vehicle inspection certificate acquired from the vehicle inspection certificate. The rate class 1442 is a value determined according to the initial registration or model of the vehicle, and the insurance fee is determined according to this value. These data are, for example, data read from the vehicle verification information table 1301.

  The storage 1450 stores a database, various parameters, or the following data or programs necessary for realizing the present embodiment. The storage 1450 stores a vehicle verification information table 1301. The vehicle verification information table 1301 is a table for managing the relationship between the replacement ID 411, the vehicle verification information 1311, and the rate class 1312 shown in FIG. The storage 1450 further stores an automobile inspection certificate image acquisition module 1451 and an automobile inspection certificate character information acquisition module 1452. The vehicle inspection certificate image acquisition module 1451 is a module for acquiring an image of the vehicle inspection certificate. The vehicle inspection certificate character information acquisition module 1452 is a module that executes character recognition of the acquired vehicle inspection certificate image and acquires character information of the vehicle inspection certificate. These modules 1451 to 1452 are read by the CPU 510 into the application execution area 549 of the RAM 540 and executed.

  FIG. 15 is a flowchart for explaining the processing procedure of the information processing apparatus 1100 according to this embodiment. This flowchart is executed by the CPU 510 using the RAM 540, and implements the functional components of the information processing apparatus 1100 in FIG.

  In step S1501, the information processing apparatus 1100 obtains an image of a car inspection certificate. In step S1503, the information processing apparatus 1100 executes character recognition of the acquired image of the vehicle inspection certificate, and acquires character information of the vehicle inspection certificate. In step S <b> 1505, the information processing apparatus 1100 estimates an automobile insurance product that uses a vehicle that is different from the insured vehicle described in its own automobile insurance policy based on the acquired character information of the automobile inspection certificate. Create

  According to the present embodiment, since the character information of the automobile inspection certificate is acquired, even if the vehicle is renewed without changing the compensation contents of the automobile insurance, an estimate can be easily created by a simple method. Can do.

[Fifth Embodiment]
Next, an information processing apparatus according to the fifth embodiment of the present invention will be described with reference to FIGS. FIG. 16 is a diagram for explaining the configuration of the information processing apparatus according to the present embodiment. The information processing apparatus according to this embodiment is different from the second to fourth embodiments in that it includes a reception unit. Since other configurations and operations are the same as those of the second to fourth embodiments, the same configurations and operations are denoted by the same reference numerals, and detailed description thereof is omitted.

  The information processing apparatus 1600 includes a reception unit 1601. The accepting unit 1601 accepts input of points to be improved among items of car insurance products of other companies. For example, the reception unit 1601 receives an item that the customer wants to enhance the compensation out of the compensation contents. Then, the estimate creating unit 741 creates an estimate of the auto insurance product of the company after the replacement based on the input improvement point. For example, if the customer wants to improve the contract period of a single year contract, the reception unit 1601 receives this request, and the estimate creation unit 741 creates an estimate for a long-term car insurance. For example, the improvement point may be input by the customer or the sales staff 221 using the mobile terminal 220 or the information processing apparatus 1600.

  FIG. 17 is a diagram showing an example of a received content table 1701 provided in the information processing apparatus 1600 according to the present embodiment. The received content table 1701 stores received content 1711 in association with the replacement ID 411. The received content 1711 is, for example, a point that the customer wants to improve among the car insurance products, that is, a point that the customer wants to make better compensation content. Then, the information processing apparatus 1600 refers to the reception content table 1701, for example, grasps the reception content and creates an estimate.

  FIG. 18 is a block diagram showing a hardware configuration of the information processing apparatus 1600 according to this embodiment. The RAM 1840 is a random access memory that the CPU 510 uses as a work area for temporary storage. The RAM 1840 has an area for storing data necessary for realizing the present embodiment. The received content 1841 is a result of receiving an input of points to be improved among items of car insurance products of other companies. This data is, for example, data read from the received content table 1701.

  The storage 1850 stores a database, various parameters, or the following data or programs necessary for realizing the present embodiment. The storage 1850 stores a received content table 1701. The received content table 1701 is a table for managing the relationship between the replacement ID 411 and the received content 1711 shown in FIG. The storage 1850 further stores a reception module 1851. The reception module 1851 is a module that receives input of points to be improved among items of car insurance products of other companies. The module 1851 is read by the CPU 510 into the application execution area 549 of the RAM 540 and executed.

  FIG. 19 is a flowchart illustrating a processing procedure of the information processing apparatus 1600 according to the present embodiment. This flowchart is executed by the CPU 510 using the RAM 540, and implements the functional components of the information processing apparatus 1600 of FIG. In step S1901, the information processing apparatus 1600 receives input of points to be improved among items of car insurance products of other companies. In step S1903, the information processing apparatus 1600 creates an estimate of the auto insurance product of the company after replacement based on the received input of points to be improved.

  According to this embodiment, since the input of the point which should be improved among the items of the car insurance product of another company is received, the estimate reflecting a customer's hope, demand, needs, etc. can be shown. Furthermore, since an estimate reflecting the customer's wishes can be presented, the customer can be urged to switch from another company's car insurance product to their own car insurance product.

[Other Embodiments]
While the present invention has been described with reference to the embodiments, the present invention is not limited to the above embodiments. Various changes that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. For example, although the present invention has been described using automobile insurance, the present invention is not limited to automobile insurance, and can be applied to fire insurance, accident insurance, life insurance, medical insurance, nursing care insurance, and the like. In addition, a system or an apparatus in which different features included in each embodiment are combined in any way is also included in the scope of the present invention.

  In addition, the present invention may be applied to a system composed of a plurality of devices, or may be applied to a single device. Furthermore, the present invention can also be applied to a case where an information processing program that implements the functions of the embodiments is supplied directly or remotely to a system or apparatus. Therefore, in order to realize the functions of the present invention on a computer, a program installed in the computer, a medium storing the program, and a WWW (World Wide Web) server that downloads the program are also included in the scope of the present invention. . In particular, at least a non-transitory computer readable medium storing a program for causing a computer to execute the processing steps included in the above-described embodiments is included in the scope of the present invention.

Claims (14)

Image acquisition means for acquiring an image of an automobile insurance policy;
Character information acquisition means for acquiring character information by executing character recognition of the acquired image of the automobile insurance policy,
Selection accepting means for accepting selection of whether the car insurance policy is an in-house car insurance policy or another company's car insurance policy;
When the car insurance policy is a car insurance policy of another company, a reading means for replacing the content of the car insurance policy of the other company with its own car insurance product;
Display means for displaying the contents of the company's auto insurance product after replacement;
An information processing apparatus comprising:   The information processing apparatus according to claim 1, wherein the replacement unit includes a storage unit that stores the contents of the other company's automobile insurance policy and the contents of the company's own automobile insurance product in association with each other.   The information processing apparatus according to claim 1, further comprising display control means for highlighting advantageous items among the contents of the auto insurance product after the replacement.   The information processing apparatus according to any one of claims 1 to 3, wherein the display unit displays the automobile insurance policy of the other company in comparison with the content of the auto insurance product of the company after the replacement. The replacement means includes an estimate creation means for creating an estimate of the company's auto insurance product after the replacement,
The information processing apparatus according to claim 1, wherein the display unit further displays the created estimate.   The information processing apparatus according to claim 5, wherein the display control unit highlights an advantageous item in the displayed estimate. A vehicle inspection certificate image acquisition means for acquiring an image of the vehicle inspection certificate;
Car inspection character information acquisition means for executing character recognition of the acquired image of the vehicle inspection certificate and acquiring character information of the vehicle inspection certificate;
Further comprising
The estimate creating means creates an estimate of an automobile insurance product in which a vehicle different from the insured vehicle described in the company's own automobile insurance policy is an insured vehicle based on the acquired character information of the automobile inspection certificate. Item 7. The information processing apparatus according to Item 5 or 6. It further includes a receiving means for receiving input of points to be improved among items of other companies' car insurance products,
The information processing apparatus according to claim 5, wherein the estimate creating unit creates the estimate based on the input.   The replacement means further includes a presentation means for presenting a new in-house car insurance product in place of the in-house car insurance product when the selection accepting unit accepts selection of the in-house car insurance policy as the car insurance policy. The information processing apparatus according to any one of claims 1 to 8. The replacement means, when the selection acceptance means accepts the selection of its own car insurance policy as the car insurance policy, replaces the content of the company's car insurance policy with the other company's car insurance product,
The information processing apparatus according to claim 1, wherein the display unit displays the car insurance policy of the company in comparison with the contents of the auto insurance product of the other company after replacement. An image acquisition step of imaging a car insurance policy and acquiring an image of the car insurance policy;
Character information acquisition step of acquiring character information by executing character recognition of the acquired image of the automobile insurance policy,
A selection acceptance step for accepting a selection of whether the car insurance policy is an in-house car insurance policy or another company's car insurance policy;
When the car insurance policy is a car insurance policy of another company, a reading step of replacing the content of the car insurance policy of the other company with its own car insurance product;
A display step for displaying the contents of the auto insurance product of the company after the replacement;
An information processing method including: An image acquisition step of imaging a car insurance policy and acquiring an image of the car insurance policy;
Character information acquisition step of acquiring character information by executing character recognition of the acquired image of the automobile insurance policy,
A selection acceptance step for accepting a selection of whether the car insurance policy is an in-house car insurance policy or another company's car insurance policy;
When the car insurance policy is a car insurance policy of another company, a reading step of replacing the content of the car insurance policy of the other company with its own car insurance product;
A display step for displaying the contents of the auto insurance product of the company after the replacement;
An information processing program that causes a computer to execute. An image acquisition means for acquiring an image of the insurance policy;
Character information acquisition means for acquiring character information by executing character recognition of the acquired image of the insurance policy,
Selection accepting means for accepting selection of whether the insurance policy is an insurance policy of a company or an insurance policy of another company;
When the insurance policy is another company's insurance policy, a reading means for replacing the contents of the insurance policy of the other company with its own insurance product;
Display means for displaying the contents of the insurance product of the company after replacement;
An information processing apparatus comprising:   The information processing apparatus according to claim 13, wherein the insurance policy includes a fire insurance policy, an accident insurance policy, a life insurance policy, a medical insurance policy, or a care insurance policy.

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