JP2019012393A - Information processing apparatus, and program - Google Patents

Abstract

To provide an information processing apparatus, a program, and an information processing method for realizing replenishment of cash in an appropriate method.SOLUTION: A change management server 20 includes a change information acquisition unit that receives change information on change funds of each store from store terminals at a plurality of stores, and a position information acquisition unit that acquires position information of a delivery vehicle carrying cash. When the change information of a first store acquired by the change information acquisition unit indicates the shortage of the change funds, a replenishment time calculation unit calculates a travel distance from the delivery vehicle to the first store and calculates a first replenishment time that the delivery vehicle replenishes the cash. A second replenishment time for replenishing the cash from a second store is calculated based on the round trip distance between the first store and the second store having relevance to the first store. A replenishment control unit selects a replenishment source corresponding to the shorter one of the first replenishment time and the second replenishment time and instructs the delivery vehicle to replenish the cash to the first store or notifies the first store of the information on the second store.SELECTED DRAWING: Figure 4

Description

  The present invention relates to an information processing apparatus and a program.

  Recently, in various stores such as restaurants and retail stores, cash storage devices for storing cash used as change (change reserve) are widely used. A certain type of cash storage device has a change reserve storage unit for each denomination, and has a function of transferring inserted cash to a storage unit corresponding to the denomination of the cash, and withdraws change from the storage unit. It has a function.

  Techniques related to the management of cash in the cash storage apparatus described above are disclosed in various documents. For example, Patent Document 1 discloses a system for making a plan to replenish cash in a financial automatic transaction apparatus when the cash in an automated teller machine (ATM) is insufficient. Patent Document 2 discloses a money storage device having a weight sensor in a drawer and outputting notification data when the weight value of a coin detected by the weight sensor falls below a reference value. . Patent Document 3 discloses a system that enables replenishment of an appropriate amount of cash by monitoring the amount of banknotes and money in a money processing apparatus. Patent Document 4 discloses a system for managing retail store funds by block. Patent Document 5 discloses a technique for collecting cash from a money processing apparatus and a technique for delivering cash to the money processing apparatus. Patent Document 6 discloses a system for planning a work for loading cash into a financial automatic transaction apparatus.

  Technology to manage the inventory of goods, not cash, is also widely studied. For example, Patent Literature 7 and Patent Literature 8 disclose a technique for determining whether a product is replenished from a distribution center or a related store. In the techniques described in Patent Document 7 and Patent Document 8, when the distribution center is in stock, the distribution center is determined as the replenishment source, and when the distribution center is out of stock, the related store is a candidate for the replenishment source.

JP 2007-004526 A Japanese Patent Application Laid-Open No. 07-085365 JP 2001-093025 A JP 2005-284614 A JP 2005-284614 A JP 2001-357204 A JP-A-8-147374 Japanese Patent Laid-Open No. 9-218899

  However, if there are multiple replenishment methods including cash replenishment by delivery and cash replenishment from related stores, the replenishment method should be considered in consideration of the time it takes to replenish cash from multiple replenishment methods. The technology to determine was not known.

  Therefore, the present invention has been made in view of the above problems, and the object of the present invention is to provide a new and improved information processing apparatus for realizing replenishment of cash by a more appropriate method, To provide a program and an information processing method.

  In order to solve the above-described problems, according to an aspect of the present invention, a change information acquisition unit that receives change information regarding change reserves of each store from store terminals of a plurality of stores, and a position of a delivery vehicle that mounts cash When the change information of the first store acquired by the position information acquisition unit that acquires information and the change information acquisition unit indicates that the change reserve is insufficient, the location of the first store and the position information Calculating a travel distance from the delivery vehicle to the first store based on the location information of the delivery vehicle acquired by the acquisition unit, and calculating a first replenishment time for replenishing cash by the delivery vehicle; Replenishment for calculating a second replenishment time for replenishing cash from the second store based on a round trip distance between the first store and the second store having relevance to the first store A time calculator and the first replenishment The replenishment source corresponding to the shorter one of the second replenishment time and the second replenishment time is selected, and the delivery vehicle is instructed to replenish cash to the first store, or the first store is directed to An information processing apparatus is provided, comprising: a replenishment control unit that notifies information on the second store.

  The second store may be a related store that has the shortest round-trip distance with the first store among the related stores that hold the replenishment amount of cash to the first store.

  The delivery vehicle may be a delivery vehicle having a shortest moving distance to the first store among one or more delivery vehicles satisfying a predetermined condition.

  The predetermined condition may include mounting a replenishment amount of cash to the first store and having a status that allows direct access to the first store.

  The replenishment control unit may transmit information for selecting whether or not to take cash to the second store together with information on the second store to the store terminal.

  The replenishment control unit may transmit a notification to the store terminal of the second store based on the selection that the second store is picked up for cash.

  The information on the second store may include position information indicating the position of the second store.

  The replenishment control unit may further transmit information for selecting whether or not to replenish cash by the delivery vehicle to the store terminal together with the information on the second store.

  The replenishment control unit may instruct the delivery vehicle to replenish cash to the first store based on selection of replenishment of cash by the delivery vehicle.

Moreover, in order to solve the said subject, according to another viewpoint of this invention, a change information acquisition part which receives a change information regarding the change reserve of each store from the store terminal of a some store, and cash is obtained. When the change information of the first store acquired by the position information acquisition unit that acquires the position information of the delivery vehicle to be mounted and the change information acquisition unit indicates that the change reserve is insufficient, the first store A first distance for calculating a travel distance from the delivery vehicle to the first store based on the location information of the delivery vehicle and the location information of the delivery vehicle acquired by the location information acquisition unit and replenishing cash by the delivery vehicle. A second time for calculating a replenishment time and replenishing cash from the second store based on a round trip distance between the first store and the second store having relevance to the first store Replenishment time calculation to calculate replenishment time Selecting a replenishment source corresponding to the shorter one of the first replenishment time and the second replenishment time, and instructing the delivery vehicle to replenish cash to the first store, Alternatively, a replenishment control unit that notifies the first store of information on the second store;
As a result, a program is provided.

  As described above, according to the present invention, it is possible to realize replenishment of cash by a more appropriate method.

It is explanatory drawing which shows the structure of the change management system by embodiment of this invention. It is explanatory drawing which shows the structure of the vehicle-mounted terminal 12 by embodiment of this invention. It is explanatory drawing which shows the structure of the shop terminal 32 by embodiment of this invention. It is explanatory drawing which shows the structure of the change management server 20 by embodiment of this invention. It is explanatory drawing which shows the specific example of the information memorize | stored in the delivery vehicle information storage part. It is explanatory drawing which shows the specific example of the information memorize | stored in the shop information storage part. It is explanatory drawing which shows the specific example of the information of the 2nd shop displayed on the shop terminal. It is a sequence diagram which shows operation | movement of the change management system by embodiment of this invention. It is a flowchart which shows the determination operation | movement of the replenishment source. It is a flowchart which shows the determination operation | movement of the replenishment source based on the real-time change information of a some shop. It is a flowchart which shows the determination operation | movement of the replenishment source in consideration of several moving means. 2 is a block diagram showing a hardware configuration of a change management server 20. FIG.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. In the present specification and drawings, components having substantially the same functional configuration are denoted by the same reference numerals, and redundant description is omitted.

  In the present specification and drawings, a plurality of constituent elements having substantially the same functional configuration may be distinguished by attaching different alphabets after the same reference numeral. For example, a plurality of configurations having substantially the same functional configuration or logical significance are distinguished as the store terminals 32A and 32B as necessary. However, when it is not necessary to particularly distinguish each of a plurality of constituent elements having substantially the same functional configuration, only the same reference numeral is given to each of the plurality of constituent elements. For example, when there is no need to particularly distinguish the store terminals 32A and 32B, each store terminal is simply referred to as the store terminal 32.

<1. Change Management System Configuration>
FIG. 1 is an explanatory diagram showing a configuration of a change management system according to an embodiment of the present invention. As shown in FIG. 1, the change management system according to the embodiment of the present invention includes a delivery car 10, an in-vehicle terminal 12, a network 16, a network 18, a change management server 20, a cash register 30, and a store terminal 32. Is provided. Each store terminal 32 and change management server 20 are connected via a network 16, and the in-vehicle terminal 12 and change management server 20 are connected via a network 18.

  The delivery vehicle 10 is a four-wheel or two-wheel vehicle that can travel with cargo or the like, and is used when delivering cargo or the like to a destination. The delivery vehicle 10 is used in, for example, an ATM cash replenishment service by a security company, a change replenishment service in various stores such as restaurants and retail stores, and the like. In some cases, a bank mounts an ATM on the delivery vehicle 10 and uses the delivery vehicle 10 as a mobile store.

  The delivery vehicle 10 can set the travel route according to the purpose. For example, the delivery vehicle 10 may move to an ATM or a store on a set travel route, or may travel around in response to a request from a store without setting a travel route. is there. Further, even if the delivery vehicle 10 has set a travel route, it is possible to respond by changing the travel route when there is an urgent request from the store.

  The delivery vehicle 10 is equipped with, for example, cash and a vehicle-mounted terminal 12 and delivers cash to the first store based on an instruction from the change management server 20. The first store is a store that detects a shortage of change. In the first store, among one or more delivery vehicles 10 that satisfy a predetermined condition, the delivery vehicle 10 that has the shortest travel distance to the store that replenishes cash replenishes the cash. The predetermined condition may include mounting a replenishment amount of cash to the first store and having a status that allows direct access to the first store.

  The in-vehicle terminal 12 is a communication terminal mounted on a vehicle such as a car navigation system. The delivery company can obtain the delivery status and position information of the delivery vehicle 10 by the in-vehicle terminal 12, and the headquarters can centrally manage the status of each delivery vehicle 10, thereby improving the efficiency of delivery work. For example, the delivery vehicle 10 equipped with the in-vehicle terminal 12 acquires the location information of the delivery vehicle 10 acquired by the in-vehicle terminal 12 and transmits the location information to the change management server 20 via the network 18.

  The change management server 20 is an information processing device for realizing replenishment of cash by a more appropriate replenishment method based on the location information of each store and the delivery vehicle 10 and the change information of each store. For example, the change management server 20 acquires the position information of the delivery vehicle 10 and the position information of the second store, and the first store replenishes cash from the delivery vehicle 10 based on the position information. The replenishment time and the replenishment time required for replenishing cash from the second store are calculated. A 2nd store is a related store with the shortest round trip distance with a 1st store among related stores holding the replenishment amount of cash to the 1st store. The change management server 20 selects a replenishment source having a shorter calculated replenishment time, and instructs the delivery vehicle 10 to replenish cash to the first store, or informs the first store about the second store. Send.

  Further, the change management server 20 acquires change information of the cash register 30 from the store terminal 32 via the network 16 and acquires position information of the delivery vehicle 10 from the in-vehicle terminal 12 via the network 18. The change management server 20 performs the above-described processing based on the acquired information.

  The cash register 30 is a device for storing cash used for calculation of the sales amount and change amount and for transactions with customers when products are sold in various stores such as restaurants and retail stores. The type of cash register 30 includes a cash register that has only a function of calculating the amount of money and storing cash, as well as a point-of-sale information management system (POS system: Point Of Sales) that can manage information on products sold in real time. There is also a cash register equipped with (System) and a cash register having a function of automatically discharging change. The cash register 30 transmits the amount of change reserve to the store terminal 32 at specific intervals. For example, when there are a plurality of stores, the cash register 30A of a certain store A transmits the amount of change reserve to the store terminal 32A, and the register 30B of a certain store B transmits the amount of change reserve to the store terminal 32B. .

  The store terminal 32 receives and manages the amount of change reserves that the cash register 30 transmits at specific intervals. The store terminal 32 sends to the change management server 20 via the network 16 when the amount of change reserve received from the cash register 30 indicates a shortage of change reserve or when there is a request from the change management server 20. The change information of the cash register 30 is transmitted. For example, when there are a plurality of stores, the store terminal 32A of a certain store A transmits the change information of the cash register 30A to the change management server 20, and the store terminal 32B of a certain store B sends the change information of the cash register 30B to the change management server 20. Send. The cash register 30 transmits a change shortage notification indicating a shortage of change reserve to the store terminal 32 when the change reserve shortage occurs, and the cash register 30 receives the change shortage notification from the store terminal 32. Then, the change shortage notification may be transmitted to the change management server 20.

<2. Configuration of in-vehicle terminal>
The configuration of the change management system according to the embodiment of the present invention has been described above. Then, the structure of the vehicle-mounted terminal 12 by embodiment of this invention is demonstrated more concretely.

  FIG. 2 is an explanatory diagram showing the configuration of the in-vehicle terminal 12 according to the embodiment of the present invention. As shown in FIG. 2, the in-vehicle terminal 12 according to the embodiment of the present invention includes a communication unit 120, a control unit 122, a position estimation unit 124, an operation unit 126, and a display unit 128.

  The communication unit 120 is an interface with the change management server 20 and communicates information with the change management server 20. For example, the communication unit 120 has a function as a store information acquisition unit that receives information on the first store from the change management server 20. The communication unit 120 also has a function as a transmission unit that transmits the position information of the delivery vehicle 10 acquired by the position estimation unit 124 to the change management server 20.

  The control unit 122 controls the overall operation of the in-vehicle terminal 12. For example, the control unit 122 controls communication between the communication unit 120 and the change management server 20 and output of output information to the display unit 128 based on input information from the operation unit 126.

  The position estimation unit 124 has a function of acquiring position information of the delivery vehicle 10. Location information can be acquired by using a global positioning system (GPS) that estimates the position by receiving radio waves from an artificial satellite, or by receiving radio waves from a wireless LAN access point. There is a way to estimate.

  The operation unit 126 has a function of acquiring input information by the user and outputting the input information to the control unit 122. For example, the delivery person in charge of the delivery vehicle 10 inputs an operation for confirming the first store information received from the change management server 20 through the operation unit 126. Further, when the delivery person in charge of the delivery vehicle 10 completes the replenishment of cash to the first store, the operation unit 126 inputs an operation for setting the status of the delivery vehicle 10 to completion of delivery.

  The display unit 128 has a function of displaying output information from the control unit 122. For example, the display unit 128 displays a map around the delivery vehicle 10, information on the first store, and the like based on information input to the operation unit 126 by the delivery person.

<3. Configuration of store terminal>
The configuration of the in-vehicle terminal 12 according to the embodiment of the present invention has been described above. Then, with reference to FIG. 3, the structure of the shop terminal 32 by embodiment of this invention is demonstrated.

  FIG. 3 is an explanatory diagram showing the configuration of the store terminal 32 according to the embodiment of the present invention. As shown in FIG. 3, the store terminal 32 according to the embodiment of the present invention includes a communication unit 320, a control unit 322, an operation unit 324, a display unit 326, and a change balance storage unit 328.

  The communication unit 320 is an interface with the cash register 30 and the change management server 20, and communicates information with the cash register 30 and the change management server 20. For example, the communication unit 320 functions as a change information acquisition unit that receives the amount of change reserve from the cash register 30 and a change replenishment method acquisition unit that receives information on the optimal change replenishment method from the change management server 20. . The communication unit 320 also has a function as a transmission unit that transmits the change shortage notification and the change change information in the cash register 30 to the change management server 20.

  The control unit 322 controls the overall operation of the store terminal 32. For example, the control unit 322 stores information in the change balance storage unit 328, communicates between the communication unit 320 and the change management server 20 or the cash register 30, and outputs output information to the display unit 326 based on input information from the operation unit 324. To control.

  The operation unit 324 has a function of acquiring input information by the user and outputting the input information to the control unit 322. For example, an employee of the store inputs an operation for confirming the change balance of the cash register 30 through the operation unit 324. The store employee inputs an operation for confirming the guidance notification received from the change management server 20 through the operation unit 324. The guidance notification is a notification describing that an employee of the first store goes to the second store to replenish cash.

  The display unit 326 has a function of displaying output information from the control unit 322. For example, the display unit 326 displays the change balance of the cash register 30, information about the second store, and the like based on information input by the employee to the operation unit 324.

  The change balance storage unit 328 stores a change balance calculated based on the amount of change reserve that the cash register 30 transmits to the store terminal 32.

<4. Change Management Server Configuration>
The configuration of the store terminal 32 according to the embodiment of the present invention has been described above. Then, with reference to FIG. 4, the structure of the change management server 20 by embodiment of this invention is demonstrated.

  FIG. 4 is an explanatory diagram showing the configuration of the change management server 20 according to the embodiment of the present invention. As shown in FIG. 4, the change management server 20 according to the embodiment of the present invention includes a communication unit 220, a control unit 240, a delivery vehicle information storage unit 260, and a store information storage unit 280.

  The communication unit 220 is an interface between the in-vehicle terminal 12 and the store terminal 32 and communicates information with the in-vehicle terminal 12 and the store terminal 32. For example, the communication unit 220 has a function as a position information acquisition unit that receives position information of the delivery vehicle 10 from the in-vehicle terminal 12 and a change information acquisition unit that receives change information regarding change reserves of each store. The communication unit 220 also has a function as a transmission unit that transmits output information from the replenishment control unit 246 to the in-vehicle terminal 12 and the store terminal 32.

  The control unit 240 controls the overall operation of the change management server 20. For example, the control unit 240 controls communication between the communication unit 220 and the in-vehicle terminal 12 or the store terminal 32, and storage of information by the delivery vehicle information storage unit 260 or the store information storage unit 280.

  In addition, the control unit 240 according to the present embodiment includes an information management unit 242, a replenishment time calculation unit 244, and a replenishment control unit 246, as illustrated in FIG.

  The information management unit 242 controls storage of information received by the communication unit 220. For example, when the delivery company registers the delivery vehicle ID and the cash loading status of each delivery vehicle or updates the cash loading status of the delivery vehicle 10, the information management unit 242 stores each information in the delivery vehicle information storage. Store in the unit 260. Further, the information management unit 242 stores each information in the store information storage unit 280 when the store manager registers the store ID and position information of each store.

  The delivery vehicle information storage unit 260 stores information that the control unit 240 refers to in order to select a delivery vehicle that satisfies a predetermined condition and to calculate the first supplement time. As shown in FIG. 5, the delivery vehicle information storage unit 260 stores delivery vehicle ID, position information, and cash loading status in association with each other. The delivery vehicle ID is a character string that is set by combining letters or numbers in order to identify each delivery vehicle 10. The position information is information indicating the position of the delivery vehicle 10 that the in-vehicle terminal 12 transmits at specific intervals. The location information is stored and updated as needed based on reception of information transmitted by the in-vehicle terminal 12 at specific intervals. The cash loading information indicates the number of banknotes and coins possessed by the delivery vehicle 10. The delivery vehicle ID and the cash loading status are registered as initial values in advance by the delivery company. The cash loading status is updated as needed based on the reception of information transmitted by the in-vehicle terminal 12 when the delivery vehicle 10 completes the replenishment of cash.

  The store information storage unit 280 is information that the control unit 240 refers to in order to select the second store, to calculate the second replenishment time, and to check whether there is a related store in the first store. Remember. As shown in FIG. 6, the store information storage unit 280 stores a store ID, position information, and related store ID in association with each other. The store ID is a character string that is set by combining letters or numbers in order to identify each store. The position information is information indicating the position of the store. The related store ID is a character string set by combining English letters or numbers in order to identify the relevance of each store. Store ID, position information, and related store ID are registered in advance by a store manager.

  Based on the information stored in the delivery vehicle information storage unit 260 and the store information storage unit 280, the replenishment time calculation unit 244 determines that the delivery vehicle 10 that satisfies the predetermined condition is in the first store where the change reserve is insufficient. The time required for replenishing cash (first replenishment time) is calculated. In calculating the first replenishment time, first, the replenishment time calculation unit 244 acquires the location information of the delivery vehicle 10 from the delivery vehicle information storage unit 260 and the location information of the first store from the store information storage unit 280. The replenishment time calculation unit 244 calculates the first replenishment time after calculating the travel distance from the delivery vehicle 10 to the first store based on the acquired location information of the delivery vehicle 10 and the first store. Note that the predetermined condition may be that the delivery vehicle 10 is loaded with a cash supplement to the first store.

  In addition, the replenishment time calculation unit 244 calculates the time required for the first store to replenish cash from the second store (second replenishment time). In calculating the second replenishment time, first, the replenishment time calculation unit 244 acquires the location information of the first store and the location information of the second store having relevance to the first store from the store information storage unit 280. To do. Based on the acquired position information, the replenishment time calculation unit 244 calculates the round trip time from the first store to the second store, calculates the round trip time, and sets the round trip time as the second replenishment time. The second store having relevance to the first store is a store having the same related store ID as the first store.

  The replenishment control unit 246 causes the communication unit 220 to transmit information on the second store to the store terminal 32 of the first store. The information on the second store includes a corresponding option performed by the first store. By sending information about the second store to the first store, the employees of the first store can select a cash replenishment method that matches the store's operational status, so it is possible to refill cash. Can reduce the impact on store operations. Further, the replenishment control unit 246 causes the communication unit 220 to transmit an instruction based on the response of the first store to the information on the second store to the store terminal 32 of the second store or the in-vehicle terminal 12 of the delivery vehicle 10.

  As shown in FIG. 7, a confirmation message 400, an option 402, an option 404, an option 406, and a map 408 are displayed on the display window 40 as the second store information. The confirmation message 400 displays the number of banknotes or coins that can be replenished from the second store and a replenishment confirmation message for the first store.

  The option 402 is an option for selecting an employee of the first store to go to the second store to replenish cash. This option is assumed to be selected when, for example, the first store is sufficiently manpowered. When this option is selected, the change management server 20 notifies the store terminal 32 of the second store, and the guidance notification that the employee of the first store goes to the second store to replenish cash. Send.

  The option 404 is an option for the employee of the first store to request the delivery vehicle 10 to replenish cash without going to the second store to replenish cash. This option is assumed to be selected, for example, when there is a shortage of personnel at the first store. When this option is selected, the change management server 20 transmits replenishment instruction information to the in-vehicle terminal 12 of the delivery vehicle 10.

  The option 406 is an option for the employee of the first store not to replenish cash from either the second store or the delivery vehicle 10. This option is assumed to be selected, for example, when there is room to continue the operation without having to replenish cash more quickly than the operation status of the store. If this option is selected, the change management server 20 ends the process.

  The map 408 displays a map of the location of the second store and the surrounding area based on the location information of the second store.

<5. Operation>
The configuration of the change management system according to the embodiment of the present invention has been described above. Next, with reference to FIGS. 8 and 9, the operation of the change management system according to the embodiment of the present invention is organized.

  FIG. 8 is a sequence diagram showing the operation of the change management system according to the embodiment of the present invention. As shown in FIG. 8, the change management server 20 controls the operation of the change management system based on the information of the store and the delivery vehicle 10. First, the information management unit 242 stores in advance in the delivery vehicle information storage unit 260 of the change management server 20 the delivery vehicle ID and the cash loading status of the delivery vehicle 10 input by the administrator of the delivery company as initial values (step S504). . Further, the store ID and the location information of the store input by the store manager as the initial values are stored in advance in the store information storage unit 280 by the information management unit 242 (step S508).

  The in-vehicle terminal 12 of the delivery vehicle 10 transmits the position information of the delivery vehicle 10 to the change management server 20 at specific intervals (step S512). Further, the cash register 30A of the store A transmits the amount of the change reserve of the cash register 30A to the store terminal 32A at a specific interval (step S516). If the cash register 30 is not equipped with a POS system, the cash register 30 may calculate the amount of change reserve by using a weight sensor or the like.

  When the store terminal 32A of the store A detects a shortage of change reserve, the store terminal 32A transmits a change shortage notification to the change management server 20 (step S520). The change management server 20 that has received the change shortage notification determines the replenishment source based on the information in each storage unit and the response from the store A (step S524).

  When the replenishment source is the store B, the change management server 20 transmits a guidance notification to the store terminal 32B of the store B (step S532). The store B can prepare cash to be passed to the store A while receiving the guidance notification in advance, while minimizing the influence on the store operation.

  When the replenishment source is the delivery car 10, the change management server 20 instructs the in-vehicle terminal 12 of the delivery car 10 to replenish cash to the store A (step S536). The delivery vehicle 10 that has received the replenishment instruction moves to the store A and delivers the cash that was insufficient at the store A. (Step S540) After completion of replenishment, a replenishment completion notification is transmitted from the in-vehicle terminal 12 to the change management server 20 (step S544). The change management server 20 that has received the replenishment completion notification updates the cash loading status of the delivery vehicle 10 (step S548).

  FIG. 9 is a flowchart showing the replenishment source determination operation. As shown in FIG. 9, first, the information management unit 242 determines whether or not there is a related store in the store A (step S604). Whether or not there is a related store is determined by whether or not another store having the same related store ID as the related store ID of store A is registered by the information management unit 242 referring to the store information storage unit 280. When there is an associated store, the replenishment time calculation unit 244 calculates a time (first replenishment time) for the delivery vehicle 10 that satisfies the predetermined condition to replenish cash (step S612). In addition, the replenishment time calculation unit 244 calculates the time (second replenishment time) for replenishing cash from the store having the shortest round-trip distance among stores having the same related store ID as the store A ( Step S616). If there is no related store, the delivery vehicle 10 that satisfies the predetermined condition is determined as the replenishment source (step S608). Note that the predetermined condition in FIG. 9 is that the delivery vehicle 10 is loaded with a supplement to the store A for cash.

  The replenishment control unit 246 compares the calculated first replenishment time with the second replenishment time (step S620), and if the first replenishment time is shorter, the delivery vehicle 10 that satisfies the predetermined condition is used as the replenishment source. Determination is made (step S608). If the second replenishment time is shorter, the change management server 20 inquires the corresponding store about the amount of change reserve (step S624). The replenishment control unit 246 determines whether cash can be replenished from the corresponding store to the store A based on the amount of change reserve of the corresponding store inquired (step S628). If the store A cannot be replenished with cash from the store, the replenishment time calculation unit 244 calculates the time (second replenishment time) for replenishing cash from the store with the next short trip distance to the store A (step 2). (S632), the change management server 20 executes the processes of step S620, step S624, and step S628 again. The change management server 20 repeats the process of step S620, step S624, step S628, and step S632 until a store that can replenish cash is found in the store A. When the store is found, the store A is notified of the store information. (Step S636). Note that the corresponding store determined in step S628 is the same as the second store described above.

  The replenishment control unit 246 determines a replenishment source based on the response of the store A that has received the information on the corresponding store (step S640). For example, when the store A selects replenishment from the corresponding store, the replenishment control unit 246 determines the corresponding store (store B) as the replenishment source (step S644). When the store A selects the replenishment from the delivery vehicle, the replenishment control unit 246 determines the delivery vehicle 10 that satisfies the predetermined condition as the replenishment source (step S608). In step S640, when the store A selects that replenishment is unnecessary, the replenishment control unit 246 determines that it is not necessary to replenish the store A with cash, and ends the process.

<6. Summary>
As described above, according to the embodiment of the present invention, when the store terminal 32 of the store detects the shortage of the change reserve, the change management server 20 responds to the situation of the delivery vehicle 10 or the related store. Thus, it becomes possible to select and notify the method of replenishing change the earliest. Further, since the store notified of the change replenishment method can select the replenishment method according to the store operation status, it is possible to suppress the influence on the store operation.

<7. Modification>
The embodiments of the present invention have been described above. Hereinafter, some modifications of the embodiment of the present invention will be described. In addition, each modification demonstrated below may be applied to embodiment of this invention independently, and may be applied to embodiment of this invention in combination. Each modification may be applied instead of the configuration described in the embodiment of the present invention, or may be additionally applied to the configuration described in the embodiment of the present invention.

(First modification)
In the above embodiment, the store terminal 32 transmits the change information regarding the change reserve of the cash register 30 to the change management server 20 when the store terminal 32 detects a shortage of the change reserve of the cash register 30. When the cash register 30 is equipped with the POS system, the store can transmit the amount of change reserve of the cash register 30 to the change management server 20 in real time. In this case, since the change management server 20 has a real-time change reserve amount of the cash register 30, a plurality of stores that can replenish cash in the store A in advance can be listed as candidates. In addition, since it is not necessary to make an inquiry about the amount of change reserve to the corresponding store, step S624, step S628, and step S632 in FIG. 9 can be omitted, and the flow shown in FIG. 10 can be applied. Become.

  In the flow shown in FIG. 10, first, the information management unit 242 determines whether or not there is a related store in the store A (step S704). The presence / absence of the related store is determined by whether the information management unit 242 refers to the store information storage unit 280 and whether another store having the same related store ID as the related store ID of the store A is registered. When there is an associated store, the replenishment time calculation unit 244 calculates the time (first replenishment time) for the delivery vehicle 10 that satisfies the predetermined condition to replenish cash (step S712). In addition, the replenishment time calculation unit 244 is a time for replenishing cash from a store having the same related store ID as the store A and capable of replenishing cash to the store A and having the shortest round-trip distance. (Second replenishment time) is calculated (step S716). If there is no related store, the delivery vehicle 10 that satisfies the predetermined condition is determined as the replenishment source (step S708). Note that the predetermined condition in FIG. 10 is that the delivery vehicle 10 is loaded with cash supplement to the store A.

  The replenishment control unit 246 compares the calculated first replenishment time with the second replenishment time (step S720), and if the first replenishment time is shorter, the delivery vehicle 10 that satisfies the predetermined condition is used as the replenishment source. Determination is made (step S708). If the second replenishment time is shorter, the store A is notified of the store information (step S724). The replenishment control unit 246 determines a replenishment source based on the response of the store A that has received the information on the corresponding store (step S728). For example, when the store A selects replenishment from the corresponding store, the replenishment control unit 246 determines the corresponding store as the replenishment source (step S732). When the store A selects the replenishment from the delivery vehicle, the replenishment control unit 246 determines the delivery vehicle 10 that satisfies the predetermined condition as a replenishment source (step S708). In step S628, when the store A selects that replenishment is unnecessary, the replenishment control unit 246 determines that replenishment of cash to the store A is unnecessary, and ends the process.

(Second modification)
Depending on the store, the lack of change may be resolved without having to replenish cash from the outside. For example, in a store where a bar is stored outside the cash register 30, the change in shortage can be resolved by using the bar to replenish the change. In addition, in a store having a plurality of cash registers 30, a change in shortage can be resolved by moving change between cash registers 30. Therefore, just because a change shortage is detected, it is not always necessary to receive a service from the change management system. Therefore, after the store terminal 32 detects the shortage of change reserve, if the change shortage is resolved within a specific period, the change shortage notification is not transmitted to the change management server 20 and the change shortage is resolved within the specific period. If not, a change shortage notice may be transmitted to the change management server 20. In addition, when one store terminal 32 centrally manages a plurality of cash registers 30 and a reserve bar amount, even if the store terminal 32 detects a shortage of change in any one of the cash registers 30, the other cash register 30 is changed. If there is a sufficient amount of change to make up for the shortage, the store terminal 32 regards the change in the cash register 30 indicating a change as insufficient, and the store terminal 32 can detect a change in the change management server 20. Notifications need not be sent. At this time, the change is not moved between the cash registers 30, and it is not necessary to actually solve the change shortage.

  Whether or not the shortage of change reserve has been resolved is determined by the store terminal 32 based on the amount of change reserve that the cash register 30 transmits to the store terminal 32 at specific intervals.

(Third Modification)
An example in which the change management server 20 calculates the time required for replenishing cash from the store B that has the shortest round-trip distance to the store A in the determination of the replenishment source, and compares the time required for the delivery vehicle 10 to replenish cash. Explained. However, even if the round-trip distance to the store A is not the shortest, there may be a store that takes the shortest time for replenishing cash. For example, it is assumed that there is a store B that has the shortest round-trip distance to the store A and a store C that is near the station next to the nearest station of the store A. The round trip distance is shorter in store B, but the time required for replenishment may be shorter in store C than in store B by going to store C using a train. Therefore, considering the above case, the flow shown in FIG. 11 can be applied.

  The flow shown in FIG. 11 replaces step S716 in the flow shown in FIG. 10 as step S718. The calculation criterion of the second replenishment time in step S716 is “the store having the shortest round-trip distance”, but the second replenishment time calculation criterion in step S718 is “the store having the shortest replenishment time”. By changing the reference, the replenishment time calculation unit 244 can calculate the time when the replenishment time is the shortest as the second replenishment time from the moving means such as walking, bicycle, car, and train. In step S718, the replenishment time calculation unit 244 calculates the replenishment time by the plurality of moving means, and in step S724, the change management server 20 notifies the store A of the replenishment time by the plurality of moving means. Also good.

(Fourth modification)
In the flow shown in FIG. 10, the status of the delivery vehicle may be considered as the predetermined condition when determining “the delivery vehicle satisfying the predetermined condition”. For example, it is assumed that there is a delivery vehicle A that is closest to the store A and a delivery vehicle B that is next to the location. In the determination of only the position information, it is determined that the delivery time from the delivery vehicle A to the store A is the shortest. However, considering the status of the delivery vehicle, the delivery vehicle A is currently in the middle of delivery to the store B, and delivery to the store A may be after completion of delivery to the store B. In that case, even if the delivery vehicle B is far from the delivery vehicle A according to the determination based on the position information, the delivery vehicle B is earlier than the delivery vehicle A if the delivery vehicle B is in a status where it can go directly to the store A. It may be possible to replenish cash. Therefore, the status “delivery vehicle that can go directly to store A” may be included as the status of the delivery vehicle in the predetermined condition of “delivery vehicle that satisfies the predetermined condition” in FIG. The status item of the delivery vehicle only needs to have a status that can at least determine whether the delivery vehicle is delivering.

  As for the status management method of the delivery vehicle, when the in-vehicle terminal 12 transmits the position information to the change management server 20, the delivery vehicle status is also transmitted and managed by the delivery vehicle information storage unit 260 of the change management server 20. do it.

<8. Hardware configuration>
In the above, embodiment and the modification of this invention were demonstrated. Information processing such as the above-described calculation of the replenishment time and determination of the replenishment source is realized by cooperation of software and hardware of the change management server 20 described below.

  FIG. 12 is a block diagram illustrating a hardware configuration of the change management server 20. The change management server 20 includes a CPU (Central Processing Unit) 201, a ROM (Read Only Memory) 202, a RAM (Random Access Memory) 203, and a host bus 204. The change management server 20 includes a bridge 205, an external bus 206, an interface 207, an input device 208, a display device 209, an audio output device 210, a storage device (HDD) 211, a drive 212, a network, and a network. And an interface 215.

  The CPU 201 functions as an arithmetic processing device and a control device, and controls the overall operation in the change management server 20 according to various programs. Further, the CPU 201 may be a microprocessor. The ROM 202 stores programs used by the CPU 201, calculation parameters, and the like. The RAM 203 temporarily stores programs used in the execution of the CPU 201, parameters that change as appropriate during the execution, and the like. These are connected to each other by a host bus 204 including a CPU bus. The CPU 201, the ROM 202, and the RAM 203 can realize the function of the control unit 240 described with reference to FIG. 4 in cooperation with software.

  The host bus 204 is connected to an external bus 206 such as a PCI (Peripheral Component Interconnect / Interface) bus via a bridge 205. Note that the host bus 204, the bridge 205, and the external bus 206 are not necessarily configured separately, and these functions may be mounted on one bus.

  The input device 208 generates input signals based on the input by the user, such as a mouse, keyboard, touch panel, button, microphone, sensor, switch, and lever. It consists of a control circuit. The user of the change management server 20 can input various data and instruct processing operations to the change management server 20 by operating the input device 208.

  The display device 209 includes, for example, a display device such as a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD) device, a projector device, an OLED (Organic Light Emitting Diode) device, and a lamp. The audio output device 210 includes an audio output device such as a speaker and headphones.

  The storage device 211 is a data storage device configured as an example of the delivery vehicle information storage unit 260 and the store information storage unit 280 of the change management server 20 according to the present embodiment. The storage device 211 may include a storage medium, a recording device that records data on the storage medium, a reading device that reads data from the storage medium, a deletion device that deletes data recorded on the storage medium, and the like. The storage device 211 includes, for example, an HDD (Hard Disk Drive) or an SSD (Solid Storage Drive), or a memory having an equivalent function. The storage device 211 drives a storage and stores programs executed by the CPU 201 and various data.

  The drive 212 is a storage medium reader / writer, and is built in or externally attached to the change management server 20. The drive 212 reads information recorded on a removable storage medium 24 such as a mounted magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, and outputs the information to the RAM 203 or the storage device 211. The drive 212 can also write information to the removable storage medium 24.

  The network interface 215 is a communication interface configured by, for example, a communication device for connecting to the network 16 or the network 18. The network interface 215 may be a wireless LAN (Local Area Network) compatible communication device or a wire communication device that performs wired communication.

<9. Supplement>
Although the preferred embodiments of the present invention have been described in detail with reference to the accompanying drawings, the present invention is not limited to such examples. It is obvious that a person having ordinary knowledge in the technical field to which the present invention pertains can come up with various changes or modifications within the scope of the technical idea described in the claims. Of course, it is understood that these also belong to the technical scope of the present invention.

  For example, each step in the processing of the change management system or change management server 20 of the present specification does not necessarily have to be processed in time series in the order described as a sequence diagram or flowchart. For example, each step in the process of the change management server 20 may be processed in an order different from the order described as the flowchart, or may be processed in parallel.

  Moreover, functions equivalent to the above-described configurations of the in-vehicle terminal 12, the change management server 20, and the store terminal 32 are added to hardware such as a CPU, a ROM, and a RAM built in the in-vehicle terminal 12, the change management server 20, and the store terminal 32. It is also possible to create a computer program for exhibiting the above. A storage medium storing the computer program is also provided.

DESCRIPTION OF SYMBOLS 10 Delivery vehicle 12 Car-mounted terminal 16 Network 18 Network 20 Change management server 30 Cash register 32 Store terminal 120 Communication part 122 Control part 124 Position estimation part 126 Operation part 128 Display part 220 Communication part 240 Control part 242 Information management part 244 Supplement time calculation part 246 Replenishment control unit 260 Delivery vehicle information storage unit 280 Store information storage unit 320 Communication unit 322 Control unit 324 Operation unit 326 Display unit 328 Change balance storage unit

Claims (10)

A change information acquisition unit that receives change information about change reserves of each store from store terminals of a plurality of stores;
A location information acquisition unit for acquiring location information of a delivery vehicle carrying cash;
When the change information of the first store acquired by the change information acquisition unit indicates that the change reserve is insufficient, the location of the first store and the delivery vehicle acquired by the position information acquisition unit Based on the position information, a travel distance from the delivery vehicle to the first store is calculated, a first replenishment time for replenishing cash by the delivery vehicle is calculated, and is related to the first store A replenishment time calculator for calculating a second replenishment time for replenishing cash from the second store based on a round trip distance between the second store and the first store;
Selecting a replenishment source corresponding to the shorter one of the first replenishment time and the second replenishment time and instructing the delivery vehicle to replenish cash to the first store, or A replenishment control unit for notifying the first store of the information of the second store;
An information processing apparatus comprising:   The said 2nd store is a related store with the shortest round-trip distance with the said 1st store among the related stores holding the replenishment amount of the cash to the said 1st store. The information processing apparatus described in 1.   The information processing apparatus according to claim 1 or 2, wherein the delivery vehicle is a delivery vehicle having a shortest moving distance to the first store among one or more delivery vehicles satisfying a predetermined condition. .   4. The information processing according to claim 3, wherein the predetermined condition includes loading a replenishment amount of cash to the first store and having a status that allows direct access to the first store. apparatus.   The said replenishment control part transmits the information for selecting whether to take cash to the said 2nd store with the information of the said 2nd store to the said store terminal. The information processing apparatus according to one item.   The information processing apparatus according to claim 5, wherein the replenishment control unit transmits a notification to a store terminal of the second store based on selection of going to the second store to collect cash. .   The information processing apparatus according to claim 5, wherein the information on the second store includes position information indicating a position of the second store.   The said replenishment control part further transmits the information for selecting whether the cash is replenished with the said delivery vehicle to the said store terminal with the information of the said 2nd store. The information processing apparatus according to one item.   9. The information processing according to claim 8, wherein the replenishment control unit instructs the delivery vehicle to replenish cash to the first store based on selection of replenishment of cash by the delivery vehicle. apparatus. Computer
A change information acquisition unit that receives change information about change reserves of each store from store terminals of a plurality of stores;
A location information acquisition unit for acquiring location information of a delivery vehicle carrying cash;
When the change information of the first store acquired by the change information acquisition unit indicates that the change reserve is insufficient, the location of the first store and the delivery vehicle acquired by the position information acquisition unit Based on the position information, a travel distance from the delivery vehicle to the first store is calculated, a first replenishment time for replenishing cash by the delivery vehicle is calculated, and is related to the first store A replenishment time calculator for calculating a second replenishment time for replenishing cash from the second store based on a round trip distance between the second store and the first store;
Selecting a replenishment source corresponding to the shorter one of the first replenishment time and the second replenishment time and instructing the delivery vehicle to replenish cash to the first store, or A replenishment control unit for notifying the first store of the information of the second store;
Program to function as

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