JP2019004207A - Intercom system and intercom program - Google Patents

Abstract

To provide an intercom system in which a deliveryman of baggage is enabled to confirm the presence/absence of a user at home before visiting a house of a delivery destination, and an intercom program.SOLUTION: An intercom system comprises a presence confirmation processing part for sending a stay-home confirmation notice to a user terminal or a user house indoor unit that a user who is a delivery destination selected by a deliveryman or a user within a predetermined range from the deliveryman utilizes. Upon receiving a response of stay-home from the user terminal or the user house indoor unit to which the stay-home confirmation notice is sent, information indicating stay-home is sent to a deliveryman terminal that the deliveryman utilizes, such that it is displayed on the deliveryman terminal that the user is at home. In a case where no response is received within a predetermined time from the user terminal or the user house indoor unit to which the stay-home confirmation notice is sent or a response of a re-delivery request is received, information indicating absence is sent to the deliveryman terminal that the deliveryman utilizes, such that it is displayed on the deliveryman terminal that the user is absent.SELECTED DRAWING: Figure 2

Description

  The present invention relates to an intercom system. In particular, the present invention relates to an interphone system and an interphone program that can confirm whether a package delivery person is at home before going to the delivery destination home.

  A visitor can notify the resident that he / she has visited by operating the intercom. For example, when a visitor is a delivery company and delivers a package, the delivery company goes to the residence unit to which the package is delivered and operates the intercom to inform the resident that the package has arrived.

  In this case, the visitor can respond to the intercom only when he / she is at home and cannot respond when the resident is not at home. Therefore, in order to deal with such a case, it is possible to respond to the interphone even when the resident is out by using the interphone system shown in Non-Patent Document 1 below.

  In the intercom system shown in Non-Patent Document 1, when an interphone installed in a dwelling unit is operated, a notification is given to a smartphone owned by a resident, and an image captured by the interphone imaging device is displayed on the smartphone. In addition, the resident can respond to the intercom through a smartphone.

Panasonic Corporation, “Outdoor door phone SWH705KS | TV door phone | Panasonic”, [online], Internet <URL: http://panasonic.jp/door/swh705ks/>

  By using the intercom system shown in Non-Patent Document 1, it is possible to know that a visitor has visited his / her home even when the resident is out. Therefore, for example, when the delivery company operates the intercom, the resident can directly request re-delivery while going out to the delivery company.

  However, even in the case of using the intercom system shown in Non-Patent Document 1, in order to inform the resident that the visitor has visited, the visitor goes to the resident's residence and operates the intercom. There must be.

  On the other hand, in recent years, even if the delivery company delivers the package to the destination residence, the burden on the delivery company has increased due to the fact that the resident is absent and has to deliver again. It has become. This is because it is not possible to know whether the resident is at home or absent unless the delivery company goes to the delivery unit and operates the intercom. And even if the intercom system of Non-Patent Document 1 is used, the resident can respond to the intercom system even if he / she has gone out, but a visitor such as a delivery agent goes to the dwelling unit and operates the intercom. Must. Therefore, the intercom system of Non-Patent Document 1 cannot solve the problem that it is necessary for the visitor to go to the dwelling unit due to the fact that the resident is not at home or absent.

  In view of the above problems, the present inventors have invented the intercom system and intercom program of the present invention.

  A first invention is an intercom system for confirming whether a user is at home, wherein the interphone system is within a predetermined range from a user or a delivery destination selected by a delivery person. A home confirmation processing unit for sending a home confirmation notification to a user terminal used by a user or a user indoor device installed in the user's home, wherein the home confirmation processing unit When a home response is received from the user terminal that sent the home confirmation notice or the user indoor device, the delivery person terminal sends information indicating the home to the delivery person terminal used by the delivery person. A message indicating that the user is at home is displayed and no response is received within a predetermined time from the user terminal or the user home indoor unit that has sent the home confirmation notification, or a response to a re-delivery request. When receiving the said delivery person by sending information indicating the absence with respect to the delivery member terminals is utilized to indicate that the user in the postman terminal is absent, and intercom system.

  The first invention can be realized by reading the program of the present invention into a computer and executing it. That is, the computer is connected to a user terminal used by a delivery destination selected by the delivery person or a user within a predetermined range from the delivery person or a user indoor device installed in the user's house. On the other hand, an interphone program that functions as a home confirmation processing unit that sends a home confirmation notification, wherein the home confirmation processing unit sends a home response from the user terminal or the user home indoor device that has sent the home confirmation notification. When accepted, the information indicating that the user is at home is displayed on the delivery terminal by sending information indicating that the user is at home to the delivery terminal used by the delivery person, and the user who has sent the at-home confirmation notice is displayed. If no response is received within a predetermined time from the terminal or the user's indoor device, or if a response to the redelivery request is received, the delivery person terminal used by the delivery person By sending information indicating the absence and, said user in deliveryman terminal to indicate that the absence, can be configured as intercom program.

  By using these inventions, the delivery person can grasp whether or not the user who is the delivery destination is at home without visiting the user's home and operating the intercom. Therefore, when the user is absent, it is possible to reduce the trouble of going to the user's house.

  In the above-described invention, the intercom system further includes a user information storage unit that stores information about the user, a delivery destination information storage unit that stores a delivery destination list including delivery destination information, and delivery of the delivery member. A delivery destination list processing unit that obtains a destination list from the delivery destination information storage unit and sends it to a deliveryman terminal used by the deliveryman, and the home confirmation processing unit is displayed on the deliveryman terminal. The user terminal or the user indoor device of the user as the delivery destination that receives the user as the delivery destination selected from the delivery destination list to be received from the deliveryman terminal and stores it in the user information storage unit The intercom system can be configured to send the home confirmation notification based on the information.

  In the above invention, the intercom program further acquires a delivery destination list of the delivery person from a delivery destination information storage unit that stores a delivery destination list including delivery destination information, and the delivery person uses the delivery person. A delivery destination list processing section to be sent to the terminal, wherein the at-home confirmation processing section accepts a user as a delivery destination selected from the delivery destination list displayed on the delivery person terminal from the delivery person terminal, The interphone program may be configured to send the at-home confirmation notification based on the information of the user terminal or the user indoor device of the user as the delivery destination stored in the user information storage unit. it can.

  In general, when a delivery person performs delivery, there are a plurality of delivery destinations. Therefore, by accepting the selection of the delivery destination to be delivered from the delivery destination list and notifying the home confirmation, the delivery member can use the delivery destination without going to the user's home and operating the intercom. It is possible to grasp whether the user is at home. Also, if you are not at home, you can select the next delivery destination and notify you that you are at home, so that the delivery member knows the delivery destination at home and can start moving. This will reduce the burden on the delivery staff.

  In the above-described invention, the intercom system further includes a user information storage unit that stores information about the user, a delivery destination information storage unit that stores a delivery destination list including delivery destination information, and delivery of the delivery member. A delivery destination list processing unit that obtains a destination list from the delivery destination information storage unit and sends the destination list to a deliveryman terminal used by the deliveryman. The home confirmation processing unit includes a position of the deliveryman terminal. Information is obtained, and the position information of the delivery person terminal is compared with the position information of the user who is the delivery destination in the delivery destination list to determine whether it is within the predetermined range. An intercom system that sends the at-home confirmation notification based on information on the user terminal or the user indoor device of the user who is the delivery destination stored in the user information storage unit. It can be configured as.

  In the above-described invention, the intercom system further includes a user information storage unit that stores information about the user, a delivery destination information storage unit that stores a delivery destination list including delivery destination information, and delivery of the delivery member. A delivery destination list processing unit that acquires a destination list from the delivery destination information storage unit and sends it to a deliveryman terminal used by the deliveryman. As a result of the comparison between the position information of the delivery person terminal and the position information of the delivery destination user in the delivery destination list, it is determined that the delivery destination user is within a predetermined range. An at-home confirmation notification is sent based on information on the user terminal or the user indoor device of the user who is the delivery destination received from the employee terminal and stored in the user information storage unit, It can be configured as down system.

  In the above invention, the intercom program further acquires a delivery destination list of the delivery person from a delivery destination information storage unit that stores a delivery destination list including delivery destination information, and the delivery person uses the delivery person. A delivery destination list processing unit to be sent to the terminal, wherein the at-home confirmation processing unit acquires the location information of the deliveryman terminal, and the location information of the deliveryman terminal, the delivery destination in the delivery destination list, The user serving as the delivery destination is stored in the user information storage unit after determining whether it is within the predetermined range by comparing with the positional information of the user and The intercom program can be configured to send the at-home confirmation notice based on information on the user terminal or the user indoor device.

  In the above invention, the intercom program further acquires a delivery destination list of the delivery person from a delivery destination information storage unit that stores a delivery destination list including delivery destination information, and the delivery person uses the delivery person. A delivery destination list processing unit to be sent to the terminal, and the at-home confirmation processing unit includes location information of the deliveryman terminal at the deliveryman terminal and location information of a user who is a delivery destination in the delivery destination list. As a result of the comparison, the delivery destination user is received from the delivery person terminal and stored in the user information storage unit after being determined to be within a predetermined range. It can be configured as an interphone program that sends the at-home confirmation notice based on the information of the user terminal or the user indoor device.

  Also in these inventions, the delivery member can grasp whether or not the user as the delivery destination is at the user's home without visiting the user's home and operating the intercom. In addition, in these inventions, since the notification of home confirmation is automatically performed, the operation of selecting the delivery destination by the delivery person can be omitted, and the work burden on the delivery person can be further reduced.

  In the above-described invention, the at-home confirmation processing unit is configured as an interphone system in which the delivery member notifies the user terminal or the user home indoor unit of the estimated arrival time at the user home. can do.

  In the above-described invention, the at-home confirmation processing unit is configured as an interphone program for notifying the user terminal or the user home indoor unit of the estimated arrival time at which the delivery person arrives at the user home. can do.

  With these inventions, the user can know when the deliveryman is scheduled to arrive. For this reason, it is possible to avoid situations where the delivery person cannot be accommodated around the scheduled arrival time, such as taking a bath, or to adjust the schedule of going out.

  In the above-described invention, when the intercom system further receives information on a delivery destination to be redelivered from the delivery company system, the information is stored in the delivery destination information storage unit, and the delivery destination list processing unit The delivery address list can be configured as an intercom system that sends the delivery address list to the delivery person terminal used by the delivery person.

  In the above-described invention, when the intercom program further receives information on a delivery destination to be redelivered from a delivery company system, the information is stored in the delivery destination information storage unit, and the delivery destination list processing unit The delivery address list can be configured like an intercom program that is sent to the delivery person terminal used by the delivery person.

  By configuring as in these inventions, even when the user makes a redelivery notice directly to the delivery company or delivery company system, the redelivery information is reflected on the delivery person terminal used by the delivery person. be able to.

  In the above-described invention, the user information storage unit stores, as information about the user, information on whether or not there is a delivery locker in the user's home, and the home confirmation processing unit stores the home confirmation. If no response is received within a predetermined time from the user terminal that sent the notification or the user indoor unit, or if a response to a re-delivery request is received, the delivery person terminal used by the delivery person is absent. In addition to the information, it can be configured as an interphone system that sends information on whether there is a delivery locker in the user's home and displays it on the deliveryman terminal.

  In the above-described invention, the user information storage unit stores, as information about the user, information on whether or not there is a delivery locker in the user's home, and the home confirmation processing unit stores the home confirmation. If no response is received within a predetermined time from the user terminal that sent the notification or the user indoor unit, or if a response to a re-delivery request is received, the delivery person terminal used by the delivery person is absent. In addition to the information, it can be configured as an interphone program that sends information on whether there is a delivery locker at the user's home and displays it on the deliveryman terminal.

  Even if there is no user at the delivery destination, if there is a delivery locker at the user's home, delivery can be completed by delivering to the delivery locker. By using these inventions, the delivery person can know in advance that there is a delivery locker even if he / she is absent. By doing so, delivery can be completed early.

  In the above-described invention, when the interphone system further receives the user inquiry request from a predetermined server, the interphone system refers to the user information storage unit, and if the user is registered, By sending the user information to the server, it can be configured like an interphone system that allows the user to pay for the delivery fee.

  In the above-described invention, when the intercom program further receives the user inquiry request from a predetermined server, the interphone program refers to the user information storage unit, and if the user is registered, By sending the information of the user to the server, it can be configured like an interphone program that allows the user's delivery fee to be discounted.

  By configuring as in these inventions, for example, by accepting a user's inquiry request from the online shopping site server and returning the user's information to the mail order site server based on it, It becomes possible to grasp that the user is using the present invention. As a result, it is possible to perform discount processing on delivery charges at a mail order site. Even when the product is shipped, the delivery company accepts the inquiry request of the user as the delivery destination from the delivery system used by the delivery company, and returns the user information to the delivery company based on the request. As a result, it becomes possible to grasp that the user is using the present invention. For this reason, it is possible for the delivery company to perform a discount process for the delivery fee.

  In the above-described invention, the predetermined server can be configured as an interphone system that displays that a discount service is received or that a conductor prepared in advance for receiving the discount service is displayed.

  In the above-described invention, the predetermined server can be configured as an interphone program that displays that a discount service is received or a conductor prepared in advance for receiving the discount service.

  Displaying that the discount service is available and displaying the conductors will motivate the user. For this reason, the use of the intercom system and the intercom program of the present invention is promoted.

  In the above-described invention, the intercom system further receives user identification information for identifying the user from the delivery company system, and stores the user identification information stored in the user information storage unit, corresponding to the user identification information. It can be configured like an intercom system that sends the address information and name information to the delivery company system.

  In the above-described invention, the intercom program further receives user identification information for identifying the user from the delivery company system, and stores the user identification information stored in the user information storage unit, corresponding to the user identification information. It can be configured like an intercom program that sends the address and name information to the delivery company system.

  By configuring as in these inventions, the user's address and name information are sent from the management system to the delivery company system, and at that stage, the delivery company is the address and name information of the user who is the delivery destination. Can be obtained. For this reason, a person who actually sends a product can deliver the product simply by conveying the user identification information to the delivery company. As a result, it is not necessary to convey the address and name of the delivery destination to the product sender, and it becomes possible to protect the personal information of the user who is the delivery destination of the product.

  By using the intercom system and intercom program of the present invention, the delivery person of the delivery company can check the resident's home and absence without visiting the residence unit as the delivery destination and operating the intercom. It becomes possible to reduce the work burden of the delivery person of the trader.

It is a conceptual diagram which shows typically the whole concept of the intercom system of this invention. It is a conceptual diagram which shows typically an example of the system configuration | structure of the intercom system of this invention. It is a conceptual diagram which shows typically an example of the hardware constitutions of the computer used with the intercom system of this invention. It is a sequence diagram which shows an example of a starting process of an application program. It is a sequence diagram which shows an example of a user's account registration process. It is a sequence diagram which shows an example of a login process and the setting process of an authentication code. It is a sequence diagram which shows an example of the registration process of a deliveryman. It is a sequence diagram which shows an example of a delivery destination registration process. It is a sequence diagram which shows an example of a delivery destination list acquisition process. It is a sequence diagram which shows an example of a home confirmation process by manual. It is a sequence diagram which shows an example of an automatic home confirmation process. It is a sequence diagram which shows an example of a delivery completion process. It is a figure which shows an example of a delivery destination list screen. It is a figure which shows an example of the screen of the delivery notification displayed on a user's indoor device. It is a figure which shows an example of the screen of the delivery notification displayed on a user terminal. FIG. 10 is a sequence diagram illustrating an example of redelivery processing when a redelivery request is made directly to a delivery company. It is a sequence diagram which shows an example of a process in the case of discounting a delivery charge with respect to the purchaser of goods. It is a sequence diagram which shows an example of a process in the case of discounting a delivery charge with respect to the sender of goods.

  The conceptual diagram which shows typically the whole concept of the intercom system 1 of this invention is shown in FIG. Moreover, the conceptual diagram of an example of the system configuration | structure of the intercom system 1 of this invention is shown in FIG. An example of the hardware configuration of a computer that implements the intercom system 1 of the present invention is shown in FIG.

  The management system 2, user terminal 3, user indoor device 4, delivery company system 5, and delivery person terminal 6 in the intercom system 1 are realized by one or a plurality of computers. A computer that implements the intercom system 1 includes an arithmetic device 70 such as a CPU that executes arithmetic processing of a program, a storage device 71 such as a RAM or a hard disk that stores information, a display device 72 such as a display (screen), and a keyboard. And an input device 73 such as a pointing device (mouse, numeric keypad, etc.), and a communication device 74 that transmits and receives processing results of the arithmetic device 70 and information stored in the storage device 71 via a network such as the Internet or a LAN. Yes. In addition to the display device 72, the user terminal 3, the user home indoor device 4, and the deliveryman terminal 6 may include an audio output device (not shown). An audio output device may be provided instead of the display device 72. The audio output device may be described as a speaker in the following description. The display device 72 described above may be a touch panel type, and in that case, the display device 72 and the input device 73 are integrated.

  Each function (each unit) realized on the computer is executed when a unit (program, module, etc.) for executing the process is read into the arithmetic unit 70. When using the information stored in the storage device 71 in the processing, each function reads the corresponding information from the storage device 71 and uses the read information in the processing in the arithmetic device 70 as appropriate. 2 shows a case where the management system 2 of the intercom system 1 is realized by a single server, the functions may be distributed in a plurality of computers or servers. A cloud server may also be used.

  Each means in the present invention is only logically distinguished in function, and may be physically or virtually the same area.

  The intercom system 1 includes a management system 2 that performs overall management, a user terminal 3 that is used by a user who is a resident of a delivery unit, a user indoor device 4 that is installed in the user's house, The delivery system 5 used by the delivery company and the delivery person terminal 6 used by the delivery person of the delivery company are used. The delivery company system 5 includes a computer used by a person in charge at the delivery window of the delivery company.

  Each of the user terminal 3 and the deliveryman terminal 6 is preferably a portable communication terminal such as a smartphone or a tablet computer. Further, although a case will be described in which an application program for using the present invention is installed in both the user terminal 3 and the deliveryman terminal 6, it may be realized as a web service without using the application program.

  The user's indoor device 4 is installed in the user's home, and when the home system is notified from the management system 2, the user's home device 4 notifies the user that the notification has been made through a speaker or the like, and can respond by the user. This is an interphone response device. The user indoor device 4 preferably includes a communication device 74 for communicating with the management system 2, a speaker for outputting sound, a microphone for picking up the user's utterance, and a display device 72. . In addition, the user indoor device 4 enables wired or wireless communication with the user terminal 3, and when the user terminal 3 receives a home confirmation notification, the user indoor device 4 instead of the user terminal 3. The user may be notified of the notification by outputting sound through the speaker. For example, Bluetooth (registered trademark) or ZigBee (registered trademark) can be used as the wireless communication between the user indoor device 4 and the user terminal 3, but is not limited thereto. Furthermore, the user indoor device 4 does not need to be a dedicated device for the intercom system 1 but is configured so that an application program for using the present invention can be installed and used in a commercially available interphone or smart speaker. May be. Examples of smart speakers include Amazon Echo and Google Home. Note that the user indoor device 4 will also be described as a case where the application program for using the present invention is installed in the same manner as the user terminal 3, but it is realized as a web service without using the application program. Also good.

  The management system 2 is a computer that performs overall management of the intercom system 1 of the present invention, and includes a user registration processing unit 20, a user information storage unit 21, a login processing unit 22, a deliveryman registration processing unit 23, and a deliveryman. An information storage unit 24, a delivery destination registration processing unit 25, a delivery destination information storage unit 26, a delivery destination list processing unit 27, an at-home confirmation processing unit 28, and a delivery completion processing unit 29 are provided.

  When the user uses the intercom system 1 of the present invention, the user registration processing unit 20 performs an account registration process. That is, from the application program installed on the user terminal 3, user authentication information (user ID, password, etc.), user identification information such as the name of the user to be delivered, user address, telephone number, electronic Registration of attribute information such as an e-mail address and terminal identification information such as PushID (identification information for performing Push notification) of the user terminal 3 and / or the user home device 4 is accepted and for confirmation to the user Issue an authentication code. In the account registration process, by using the user ID, SNS ID, communication software ID, etc. managed by the delivery company system 5 together with an authentication system such as OAuth, user authentication information, Input of part or all of the user identification information and attribute information can be omitted, and authentication using an authentication code can be omitted. In this specification, a case where information is specified based on PushID when information is transmitted from the user terminal 3 and / or the user indoor device 4 from the management system 2 will be described. Any information such as an e-mail address, an SNS ID, and a communication software ID may be used.

  The user information storage unit 21 receives the user authentication information, user identification information, user attribute information, authentication code, user terminal 3 and / or user indoor device 4 received from the user registration processing unit 20. In addition to the PushID (identification information for performing Push notification), information indicating temporary registration or main registration is stored.

  The login processing unit 22 executes an authentication code setting process and a login process. The authentication code issued to the user is received from the application program of the user terminal 3, and the user is changed to the main registration. Also, when the user is not logged in to the application software, the account authentication process is executed by accepting the authentication information.

  The deliveryman registration processing unit 23 executes a deliveryman registration process of the delivery company. Registration of authentication information (delivery person ID, password, etc.) to be assigned to the delivery person from the delivery company system 5 and delivery person identification information such as the name of the delivery person is accepted.

  The delivery person information storage unit 24 stores delivery person authentication information, delivery person identification information, and the like received from the delivery person registration processing unit 23.

  The delivery destination registration processing unit 25 designates information related to the delivery destination of the package, for example, a delivery code for identifying delivery, an address of the delivery destination, a name, a telephone number, delivery person identification information of the delivery person delivering the package, and delivery date and time. If there is, the date / time information is received from the delivery company system 5.

  The delivery destination information storage unit 26 stores information on the delivery destination received by the delivery destination registration processing unit 25 from the delivery agent system 5.

  The delivery destination list processing unit 27 specifies a delivery destination when the delivery person performs the delivery service of the package, and sends the delivery destination list to the delivery person terminal 6. When the home confirmation processing unit 28 automatically performs home confirmation processing, the current location information of the delivery person terminal 6 is updated, and the home confirmation processing in the home confirmation processing unit 28 is automatically performed. The delivery destination list processing unit 27 refers to the delivery destination information storage unit 26 based on the delivery person identification information, and identifies the delivery destination.

  The at-home confirmation processing unit 28 executes at-home confirmation processing as to whether or not the user is at home by the operation of the delivery person or automatically using the position information of the delivery person. When the home confirmation process is performed by a deliveryman's operation, when the delivery destination information selected in the application program of the delivery person terminal 6 is received, the delivery destination information is identified by referring to the delivery destination information storage unit 26. To do. And the user who becomes a delivery destination is specified by referring to the user information storage unit 21 based on all or a part of the specified delivery destination information. The home confirmation is sent to the user terminal 3 or the user indoor device 4 of the specified user. When a home response is received from the user terminal 3 or the user home indoor device 4, information indicating that the user is at home is sent to the delivery person terminal 6, and the home program is sent to the application program of the delivery person terminal 6. Make a display. On the other hand, if there is no response within a certain time, or if the response is a request for redelivery, information indicating the absence is sent to the deliveryman terminal 6 and the application program of the deliveryman terminal 6 is absent. Make a display.

  In addition, when the home confirmation process is automatically performed using the delivery person's position information, the position information obtained by the delivery person terminal 6 is obtained, and the delivery destination is within a predetermined range from the delivery person's current position. Determine whether. If it is determined to be within the predetermined range, the delivery destination information is specified by referring to the delivery destination information storage unit 26. And the user who becomes a delivery destination is specified by referring to the user information storage unit 21 based on all or a part of the specified delivery destination information. The home confirmation is sent to the user terminal 3 or the user indoor device 4 of the specified user. When a home response is received from the user terminal 3 or the user home indoor device 4, information indicating that the user is at home is sent to the delivery person terminal 6, and the home program is sent to the application program of the delivery person terminal 6. Make a display. On the other hand, if there is no response within a certain time, or if the response is a request for redelivery, information indicating the absence is sent to the deliveryman terminal 6 and the application program of the deliveryman terminal 6 is absent. Make a display.

  Upon receipt of the delivery completion notification from the application program of the delivery person terminal 6, the delivery completion processing unit 29 notifies the delivery company system 5 that the delivery has been completed. Further, the home confirmation history deletion request is notified to the user terminal 3 or the user home indoor device 4 to delete the home confirmation history. Further, a delivery completion display notification is sent to the deliveryman terminal 6, and the delivery completion display is performed by the application program of the deliveryman terminal 6.

  Next, the processing of the intercom system 1 according to the present invention will be described with reference to the sequence diagrams of FIGS.

  First, a process of starting an application program by a user and a process of registering an account using the started application program will be described with reference to the sequence diagrams of FIGS. In order to use the intercom system 1 of the present invention, a predetermined application program is installed in the user terminal 3 and / or the user home indoor device 4 installed in the user home. In this specification, a case where a dedicated application program is installed in the user terminal 3 and / or the user indoor device 4 will be described. However, the present invention can be realized among SNS and communication software. Other application programs and web services that can be used may be used.

  First, the user performs an operation of starting an application program on the user terminal 3 and / or the user indoor device 4, and the user terminal 3 and / or the user indoor device 4 sends a request for starting the application program to the management system. 2 (S100). When the login processing unit 22 of the management system 2 receives the application program activation request, if the user has not logged in to the management system 2, the login processing unit 22 sends an instruction to display a login / new registration screen (S110). Accepted by the terminal 3 and / or the user's indoor device 4, the application program displays a login / new registration screen on the user terminal 3 and / or the user's indoor device 4.

  The user performs an operation for newly registering an account from the login / new registration screen, and the user authentication information and the user who is the delivery destination are stored in the application program of the user terminal 3 and / or the user indoor unit 4. Input operations such as user identification information such as the name of the user and the address of the user to whom the package is to be delivered. Then, the application program that has received it sends it to the management system 2 together with the input information and the PushID in the user terminal 3 and / or the user indoor device 4 to make an account registration request (S200).

  The user registration processing unit 20 stores each piece of information received from the application program of the user terminal 3 and / or the user indoor device 4 in the user information storage unit 21 and sets the flag as temporary registration for the user. It is attached. Also, an authentication code is issued (S210). Then, the user registration processing unit 20 displays a temporary registration completion screen on the user terminal 3 and / or the user home device 4 (S220). The issued authentication code is sent by mail or the like to the address of the user as the delivery destination stored in the user information storage unit 21 (S230).

  If the user is already a member of the delivery company system, the user registration processing unit 20 may perform registration using OAuth without using an authentication code. In this case, by performing OAuth redirect from the user registration processing unit 20 to the user terminal 3 and / or the user indoor device 4 (S240), the user terminal 3 and / or the user indoor device 4 Login processing by OAuth is performed between the application program and the delivery company system 5 (S250). Then, a notification that the login by OAuth is completed is sent from the user terminal 3 and / or the user indoor device 4 to the management system 2 (S260). At this time, the user terminal 3 and / or the user indoor device 4 allows the management system 2 to access and acquire the information of the user in the delivery company system 5 to the management system 2. Notification of what to do is also sent.

  Upon receiving this notification, the user registration processing unit 20 of the management system 2 accesses the delivery company system 5 and information on the user, for example, user identification information, user attribute information, user terminal 3 and In response to this, an inquiry request for terminal identification information such as PushID (identification information for performing Push notification) of the user indoor device 4 is sent (S270). In response to the inquiry request received from the management system 2, the delivery company system 5 identifies the user information and passes it to the management system 2 (S280). The user registration processing unit 20 of the management system 2 stores the user information received from the delivery company system 5 in the user information storage unit 21, thereby registering the account and adding the flag as the main registration. (S290). Then, the user registration processing unit 20 displays a main registration completion screen on the user terminal 3 and / or the user home device 4 (S300).

  Next, login processing and authentication code setting processing by the user will be described with reference to the sequence diagram of FIG.

  First, the user performs an operation for starting an application program on the user terminal 3 and / or the user indoor device 4, and the user terminal 3 and / or the user indoor device 4 manages the application program start request. The data is sent to the system 2 (S100). When the login processing unit 22 of the management system 2 receives the application program activation request, if the user has not logged in to the management system 2, the login processing unit 22 sends an instruction to display a login / new registration screen (S110). Accepted by the terminal 3 and / or the user's indoor device 4, the application program displays a login / new registration screen on the user terminal 3 and / or the user's indoor device 4.

  When the temporary registration or main registration account has been registered in the management system 2, the user authenticates the user ID, password, etc. of the user to the application program of the user terminal 3 and / or the user indoor unit 4. The application program that performs the input operation of information sends the input information to the management system 2 and makes a login request (S400). Then, the login processing unit 22 refers to the user information storage unit 21 for user authentication information, authenticates the account, and logs in if normal (S410).

  Then, with reference to the flag indicating temporary registration or main registration stored in the user information storage unit 21, if the user's main registration is not completed, the user is prompted to set an authentication code. , Execute authentication code setting processing. First, the login processing unit 22 causes the user terminal 3 to display an authentication code input screen (S420).

  When the application program of the user terminal 3 and / or the user indoor device 4 receives the authentication code input screen sent from the management system 2, it displays it and the user operates the management system 2 on the screen. Enter the authentication code received by mail etc. The application program of the user terminal 3 and / or the user indoor device 4 sends the authentication code that has received the input to the management system 2 (S430). When the login processing unit 22 of the management system 2 receives the authentication code from the user terminal 3 and / or the user indoor device 4, the login processing unit 22 compares the authentication code with the authentication code stored in the user information storage unit 21 and performs verification. If they match, the user stored in the user information storage unit 21 is changed to a main registration flag (S440). Then, the login processing unit 22 displays a main registration completion screen on the user terminal 3 and / or the user indoor device 4 (S450), and receives the user terminal 3 and / or the user indoor device. 4 displays a main registration completion screen in the application program.

  On the other hand, when the user registration is completed with reference to the flag indicating whether the user registration is the temporary registration or the main registration stored in the user information storage unit 21, the login processing unit 22 uses the user terminal 3 and / or the usage. A screen after login is displayed on the customer indoor unit 4 (S460).

  Through the processing as described above, user account registration and authentication code setting processing can be executed.

  If the user has already logged in to the management system 2 and performs an operation for starting an application program, the login processing unit 22 of the management system 2 may perform the user terminal 3 and / or the user's home. A screen is displayed after login in the indoor device 4. That is, when the user performs an operation for starting an application program on the user terminal 3 and / or the user home device 4, an application program start request is managed from the user terminal 3 and / or the user home device 4. It is sent to the system 2 (S100). This is accepted by the login processing unit 22 of the management system 2, and if the user has already logged in, an instruction to display a screen after login is sent to the user terminal 3 and / or the user indoor device 4 ( S120). The instruction is accepted by the user terminal 3 and / or the user indoor device 4, and the application program displays a screen after login on the user terminal 3 and / or the user indoor device 4.

  Next, a processing process in which a delivery company registers a delivery person will be described with reference to the sequence diagram of FIG. In this case, the delivery company performs predetermined operations from the delivery company system 5 to input authentication information to be assigned to the delivery person, delivery person identification information such as the name of the delivery person, and the delivery system registration request for the delivery person. (S500). The deliveryman registration processing unit 23 of the management system 2 that has received this from the delivery company system 5 stores the deliveryman identification information such as the received deliveryman authentication information and name in the deliveryman information storage unit 24 (S510). .

  With the processing as described above, it is possible to execute processing for registering a delivery agent of a delivery company.

  Next, a delivery destination registration process in which a delivery destination is registered in the management system 2 from a delivery company when a user purchases a product or the like will be described with reference to the sequence diagram of FIG.

  When a user performs online shopping, the user accesses a Web page of a mail order site and starts purchasing a product by performing a predetermined operation. Then, information on the product purchased by the user is sent to the server of the mail order site via the Web page of the mail order site (S600). Then, the server of the mail order site displays a purchase confirmation screen (S610). When the user performs a predetermined purchase completion operation, the purchase completion information is sent via the web page of the mail order site. (S620).

  When the purchase completion information is received by the server of the mail order site, a settlement process is executed (S630). The server of the mail order site sends order contact information indicating that the product has been purchased to the seller of the product (including the case where the product is the same as the mail order site) (S640). At this time, the address and name of the delivery address are also sent along with information on the products sold. The exhibitor makes a delivery request to the delivery company based on the order communication, and transmits the delivery address and name information to the delivery company. The delivery company that collects the goods to be delivered obtains the address and name information of the delivery destination. The delivery address and name information are input to the delivery company system 5. The address and name information of the delivery destination is sent from the mail order site server to the delivery company system 5 and may be accepted. In the case of an actual store, it is sent to the delivery company system 5 from the POS system or the like. The delivery person of the delivery company reads the information on the address and name of the delivery destination with a predetermined reading device such as a barcode reader, and the delivery company system 5 reads the slip attached to the package. It may be accepted. The delivery company attaches a delivery code for identifying the delivery of each package. In addition to the delivery address and name information, information such as the shipping address and name may be included.

  After information such as delivery address, name and delivery code is input to the delivery company system 5, information such as delivery address, name and delivery code is sent from the delivery company to the management system 2 and a delivery destination registration request is made. Is performed (S650). The delivery destination registration processing unit 25 of the management system 2 that has received the delivery destination registration request stores information such as the received delivery destination address, name, and delivery code in the delivery destination information storage unit 26 (S660). The delivery destination registration processing unit 25 stores the delivery destination information for the delivery destination information stored in the delivery destination information storage unit 26 in association with the delivery person identification information for the delivery destination based on the address of the delivery destination. Store in the unit 26.

  The delivery destination registration request may be made one by one, or a plurality of delivery destination registration requests may be made simultaneously as the delivery destination list. Necessary information such as the shipping address and name may be registered as appropriate.

  The delivery destination registration process can be executed by the process as described above. In the above description, the case of selling products on a mail order site such as online shopping has been described. However, registration of a delivery destination is not limited to the above.

  Next, a delivery destination list acquisition process when a deliveryman of a delivery company acquires a delivery list of a package will be described with reference to the sequence diagram of FIG.

  When the delivery person performs the delivery service of the package, the delivery person performs an operation of starting an application program installed in the delivery person terminal 6, and the delivery person terminal 6 sends an activation request for the application program to the management system 2 (S700). ). When the login processing unit 22 of the management system 2 receives the request for starting the application program, if the delivery person has not logged in to the management system 2, the login processing part 22 sends an instruction to display a login / new registration screen (S710). Accepted by the terminal 6, the application program causes the delivery person terminal 6 to display a login / new registration screen.

  The delivery person performs an input operation of authentication information such as the delivery person ID and password of the delivery person to the application program of the delivery person terminal 6, and the application program that receives the information sends the inputted information to the management system 2. , A login request is made (S720). Then, the login processing unit 22 refers to the delivery person information storage unit 24 for the delivery person authentication information, authenticates the account, and logs in if normal (S730).

  The delivery destination list processing unit 27 refers to the delivery destination information storage unit 26 based on the delivery person identification information of the delivery person, identifies the delivery destination, and creates a list of delivery destinations including information on the identified individual delivery destinations. Obtained from the delivery destination information storage unit 26 (S740). Then, the delivery destination list processing unit 27 sends a delivery destination list screen display request for displaying a delivery destination list to the deliveryman terminal 6 (S750). FIG. 13 shows an example of a delivery destination list screen in which the delivery destination list is displayed on the deliveryman terminal 6.

  Through the processing as described above, processing for obtaining a delivery destination list in the deliveryman terminal 6 can be executed.

  Next, at-home confirmation processing when a deliveryman performs delivery work will be described with reference to the sequence diagrams of FIGS. FIG. 10 is a sequence diagram when the home confirmation process is performed manually, and FIG. 11 is a sequence diagram when the home confirmation process is automatically performed.

  First, the case where the home confirmation process is performed manually will be described.

  When the delivery person performs a delivery operation, when the delivery person performs an operation of selecting the next delivery destination from the delivery destination list at the delivery person terminal 6, the application program of the delivery person terminal 6 is at home for the selected delivery destination. A confirmation request is sent to the management system 2 (S800). In this case, for example, a delivery code and a home confirmation request may be sent, but information other than a delivery code may be sent to specify a delivery destination that is a target of the home confirmation request. Then, when the home confirmation processing unit 28 of the management system 2 receives the delivery code and the home confirmation request, the home confirmation processing unit 28 performs a manual home confirmation process.

  That is, when the home confirmation processing unit 28 of the management system 2 receives the delivery code and the home confirmation request from the delivery person terminal 6, the delivery destination information is identified by referring to the delivery destination information storage unit 26 based on the delivery code. As a result, information for specifying the user stored in the user information storage unit 21 such as the address and name of the delivery destination is specified. Then, based on the address and name of the specified delivery destination, the user information storage unit 21 is referred to identify the user as the delivery destination, and the user terminal 3 and / or the user indoor device 4 The terminal identification information such as PushID is specified.

  When the home confirmation processing unit 28 cannot identify the PushID, that is, when the PushID of the user terminal 3 and / or the user home indoor device 4 is not stored in the user information storage unit 21, the home confirmation processing unit 28 A delivery code and unregistered information indicating unregistered information are sent to the deliveryman terminal 6 (S810). When the application program of the deliveryman terminal 6 receives the delivery code and unregistered information, the delivery destination information on the delivery destination list screen is set to “unregistered”, and the date and time when the delivery destination is received is updated and displayed.

  When the home confirmation processing unit 28 specifies the PushID, a home confirmation notification indicating that the package is delivered is sent to the user terminal 3 and / or the user indoor device 4 based on the specified PushID (S820). At this time, information such as the address and name of the delivery destination, the address and name of the shipping source, the delivery company, and the delivery code included in the delivery destination information may be sent together as notification of home confirmation. Alternatively, the user terminal 3 and / or the user indoor device 4 may acquire part or all of the information from the delivery company system 5.

  When the application program of the user terminal 3 and / or the user indoor device 4 receives the notification of home confirmation, the notification is registered as the home confirmation history (S830), and delivery as shown in FIG. 14 or FIG. A contact screen is displayed on the user terminal 3 and / or the user home device 4. FIG. 14 shows an example of a case where a delivery contact screen is displayed on the user home device 4, and FIG. 15 shows an example of a case where a delivery contact screen is displayed on the user terminal 3. FIG. 15A is a screen that displays a push notification that the user terminal 3 has received a home confirmation notification, and FIG. 15B is a delivery notification screen that is displayed when the push notification is selected. is there.

  Then, the home confirmation processing unit 28 that has sent the home confirmation notification to the user terminal 3 and / or the user indoor device 4 indicates to the delivery person terminal 6 that the delivery code is being called. (S840). When the application program of the delivery person terminal 6 accepts the delivery code and calling information, the status of the delivery destination on the delivery destination list screen is set to “calling”, and the date and time when the delivery is received is updated and displayed.

  When the user who has received the notification of home confirmation presses the home response button, the home response information is sent from the user terminal 3 and / or the user indoor device 4 to the management system 2 (S850). Is received by the home confirmation processing unit 28 of the management system 2. Then, when the home confirmation processing unit 28 obtains the position information from the delivery person terminal 6, the home confirmation processing part 28 calculates the estimated arrival time by using the position information of the delivery destination user and the current place information of the delivery person. (S860), and sends it to the user terminal 3 and / or the user indoor device 4. Information on the estimated arrival time is displayed in the estimated arrival time column of the delivery notification screens of FIGS. 14 and 15 so as to notify the user terminal 3 and / or the user indoor device 4 of the arrival notice ( S870).

In addition, the home confirmation processing unit 28 of the management system 2 sends a delivery code and home information indicating home to the deliveryman terminal 6 (S880). When receiving the delivery code and the at-home information, the application program of the deliveryman terminal 6 sets the status of the delivery destination on the delivery destination list screen to “at home” and updates and displays the date and time when the delivery is received.

  On the other hand, when the home confirmation notification in S820 is sent, but the home response information is not received within a predetermined time from the user terminal 3 and / or the user indoor device 4, or the user terminal 3 and / or the user When a response to the re-delivery request is received from the indoor device 4, the home confirmation processing unit 28 of the management system 2 sends a delivery code and absence information indicating absence to the deliveryman terminal 6 ( S890). When receiving the delivery code and the absence information, the application program of the deliveryman terminal 6 sets the delivery destination status on the delivery destination list screen to “absent” and updates and displays the date and time when the delivery is received. At this time, the at-home confirmation processing unit 28 sends information indicating that it has been treated as absent as the accompanying information of the at-home confirmation history to the user terminal 3 and / or the user home indoor unit 4, FIG. It may be displayed on the delivery contact screen in FIG.

  The estimated arrival time is calculated by the deliveryman terminal 6 and sent to the management system 2 so that the at-home confirmation processing unit 28 sends it to the user terminal 3 and / or the user indoor device 4. May be. Further, the estimated arrival time may be sent before receiving a home response, for example, together with the home confirmation.

  By performing the process as described above, the home confirmation process can be performed manually.

  Next, a case where the home confirmation process is automatically performed will be described.

  When the delivery person performs delivery work, the delivery person obtains the position information by the GPS device provided in the delivery person terminal 6 and sends the position information to the management system 2 (S900). The home confirmation processing unit 28 of the management system 2 calculates the current location information of the delivery person received from the delivery person terminal 6 and the distance to the delivery destination (destination) in the delivery destination list, and the distance to the destination. Is sent to the deliveryman terminal and displayed (S910). In addition, it is determined whether the information on the distance to the destination is within a predetermined range (for example, within X kilometers or within X meters from the current position) (S920). When it is determined that it is within the predetermined range, the at-home confirmation processing unit 28 specifies the delivery code of the delivery destination based on the delivery destination information storage unit 26. In this case, as a delivery destination within the predetermined range, one delivery destination of the delivery person may be specified, or a plurality of delivery destinations within the predetermined range are specified, and the home confirmation process is performed in parallel. May be.

  Then, the delivery destination information is identified by referring to the delivery destination information storage unit 26 based on the identified delivery code, thereby identifying the user stored in the user information storage unit 21 such as the address and name of the delivery destination. Identify the information to do. Then, based on the address and name of the specified delivery destination, the user information storage unit 21 is referred to identify the user as the delivery destination, and the user terminal 3 and / or the user indoor device 4 Specify the PushID.

  When the home confirmation processing unit 28 cannot identify the PushID, that is, when the PushID of the user terminal 3 and / or the user home indoor device 4 is not stored in the user information storage unit 21, the home confirmation processing unit 28 A delivery code and unregistered information indicating unregistered information are sent to the deliveryman terminal 6 (S930). When the application program of the deliveryman terminal 6 receives the delivery code and unregistered information, the delivery destination information on the delivery destination list screen is set to “unregistered”, and the date and time when the delivery destination is received is updated and displayed.

  When the home confirmation processing unit 28 specifies the PushID, a home confirmation notification indicating that there is package delivery is sent to the user terminal 3 and / or the user indoor device 4 based on the specified PushID (S940). At this time, information such as the address and name of the delivery destination, the address and name of the shipping source, the delivery company, and the delivery code included in the delivery destination information may be sent together as notification of home confirmation. Alternatively, the user terminal 3 and / or the user indoor device 4 may acquire part or all of the information from the delivery company system 5.

  When the application program of the user terminal 3 and / or the user indoor device 4 accepts the home confirmation notification, it registers the notification as a home confirmation history (S950) and delivers as shown in FIG. 14 or FIG. A contact screen is displayed on the user terminal 3 and / or the user home device 4.

  Then, the home confirmation processing unit 28 that has sent the home confirmation notification to the user terminal 3 and / or the user indoor device 4 indicates to the delivery person terminal 6 that the delivery code is being called. (S960). When the application program of the delivery person terminal 6 accepts the delivery code and calling information, the status of the delivery destination on the delivery destination list screen is set to “calling”, and the date and time when the delivery is received is updated and displayed.

  When the user who has received the home confirmation notification presses the home response button, the home response information is sent from the user terminal 3 and / or the user indoor device 4 to the management system 2 (S970). Is received by the home confirmation processing unit 28 of the management system 2. Then, the home confirmation processing unit 28 calculates the estimated arrival time using the location information of the delivery destination user and the location information of the current location of the delivery person (S980), and uses the estimated arrival time as the user terminal 3 and / or the user home. Send to indoor device 4. Information on the estimated arrival time is displayed in the estimated arrival time column of the delivery notification screens of FIGS. 14 and 15 so as to notify the user terminal 3 and / or the user indoor device 4 of the arrival notice ( S990).

  Also, the home confirmation processing unit 28 of the management system 2 sends a delivery code and home information indicating home at least to the deliveryman terminal 6 (S1000). When receiving the delivery code and the at-home information, the application program of the deliveryman terminal 6 sets the status of the delivery destination on the delivery destination list screen to “at home” and updates and displays the date and time when the delivery is received.

  On the other hand, when the home confirmation notification is sent in S940, the home terminal information is not received within the predetermined time from the user terminal 3 and / or the user indoor device 4, or the user terminal 3 and / or the user. When a response to the re-delivery request is received from the indoor device 4, the home confirmation processing unit 28 of the management system 2 sends a delivery code and absence information indicating absence to the deliveryman terminal 6 ( S1010). When receiving the delivery code and the absence information, the application program of the deliveryman terminal 6 sets the delivery destination status on the delivery destination list screen to “absent” and updates and displays the date and time when the delivery is received. At this time, the at-home confirmation processing unit 28 sends information indicating that it has been treated as absent as the accompanying information of the at-home confirmation history to the user terminal 3 and / or the user home indoor unit 4, FIG. It may be displayed on the delivery contact screen in FIG.

  Even if the current location information is not sent to the management system 2, the application program of the delivery person terminal 6 compares the acquired current location information with the location information of the delivery destination in the delivery destination list to determine the distance to the delivery destination. When calculated and within the predetermined range, the delivery code of the delivery destination and the at-home confirmation processing request within the predetermined range may be sent to the management system 2. Further, the estimated arrival time is calculated by the deliveryman terminal 6 and sent to the management system 2 so that the at-home confirmation processing unit 28 is sent to the user terminal 3 and / or the user indoor device 4. It may be configured. Further, the estimated arrival time may be sent before receiving a home response, for example, together with the home confirmation. When the home confirmation processing unit 28 of the management system 2 receives the delivery code and the home confirmation processing request, the home confirmation processing unit 28 executes the same processing as in FIG. 10 (in the case of manual home confirmation processing). , Automatic home confirmation processing is executed.

  When the home confirmation processing unit 28 sends a home confirmation notification to the user terminal 3 and / or the user indoor device 4, the user terminal 3 and / or the user indoor device 4 that has already sent the home confirmation notification to the user home 3 In this case, it may be configured not to send a notification of confirmation of home again. If the user confirms the home confirmation notification history stored in the user terminal 3 and / or the user home indoor device 4, the user can recognize that there is a package delivery and send home confirmation notifications multiple times. This is because it may be troublesome for the user.

  On the other hand, when the home confirmation processing unit 28 sends the home confirmation notification to the user terminal 3 and / or the user indoor device 4, the user terminal 3 and / or the user indoor device 4 that has already sent the home confirmation notification. On the other hand, a home confirmation notification may be sent at regular intervals, for example, every two hours. In this case, it is assumed that the user may have returned to the user's home, or that the user may not be aware of the home confirmation notification history. Whether to send the home confirmation notification again may be stored in the user information storage unit 21 as information about the user, and whether to send it again may be left to the user's selection.

  By executing the processing as described above, automatic home confirmation processing can be executed.

  When the home confirmation process is performed manually or automatically as described above, the delivery person confirms the information indicating the status of the delivery destination such as home or absent displayed on the delivery destination list screen of the delivery person terminal 6, If you are at home, you can go to the user's home that will actually be the delivery destination and deliver the package. An example of delivery completion processing in this case will be described with reference to the sequence diagram of FIG.

  When the delivery person delivers the package to the user's home that is the delivery destination of the package, the delivery person selects a delivery destination that delivered the package from among the delivery destinations displayed in the delivery destination list of the delivery person terminal 6. Perform delivery completion operation.

  The application program of the deliveryman terminal 6 that has received the delivery completion operation sends a delivery code and a delivery completion notification indicating that the delivery has been completed to the management system 2 (S1100). The delivery completion processing unit 29 of the management system 2 that has received the delivery code and the delivery completion notice notifies the delivery company system 5 that the delivery of the package has been completed by sending the delivery code and the delivery completion notice ( S1110).

  In addition, the delivery completion processing unit 29 provides the home confirmation history to the user terminal 3 and / or the user home indoor device 4 of the user who is the delivery destination based on the PushID specified by the home confirmation processing unit 28. A control instruction for deletion or completion is sent (S1120). The user terminal 3 and / or the user home indoor unit 4 that has received this control instruction deletes the at-home confirmation history or treats it as completed (S1130). This is a status indicating that the delivery has been completed for the home confirmation history, and a word or symbol for delivery completion is added, it is hidden from the home confirmation history, or moved to the delivery completion column. And so on.

  Further, the delivery completion processing unit 29 sends a delivery code and delivery completion information indicating that the delivery is completed to the deliveryman terminal 6 (S1140). When receiving the delivery code and delivery completion information, the application program of the deliveryman terminal 6 sets the status of the delivery destination on the delivery destination list screen to “completed”, and updates and displays the date and time when the delivery is received.

  The delivery completion process can be executed by executing the above process.

  As a result of the above-described home confirmation process, if there is no user as the delivery destination, the home confirmation process may be executed for the next delivery destination to perform the delivery work. Such processing is performed for all delivery destinations in the delivery destination list.

  In this specification, the case of delivery of a package has been described. However, even in other cases, the present invention can be applied within a range not departing from the gist of the present invention, such as postal delivery.

  When delivery is performed as in the first embodiment, a re-delivery instruction may be directly given to the delivery company or delivery company system 5 from the user. Processing in that case will be described with reference to the sequence diagram of FIG.

  The user directly gives instructions for re-delivery to the delivery company or delivery company system 5 by various methods such as via a telephone or a web page. When the delivery company system 5 receives a redelivery instruction from the user, the delivery company system 5 sends information of a delivery list to which the redelivery is performed to the management system 2. As in the case of the normal delivery delivery list, this delivery list should include information on the designated delivery date and time in addition to information on the delivery destination of the package. When the delivery destination registration processing unit 25 of the management system 2 accepts the information, the delivery destination information storage unit 26 stores the information. Further, the delivery destination list processing unit 27 sends a delivery list for re-delivery to the delivery person terminal 6 based on the delivery person identification information in the delivery list. The redelivery delivery list may be configured to refer to information on the designated date and time of redelivery and to send the delivery list of only the redelivery destination on that day to the deliveryman terminal 6.

  By executing the processing as described above, even if a redelivery request is made directly to the delivery company or the delivery company system 5, the delivery person can display the delivery list of the redelivery at the delivery person terminal 6. Since it can be acquired, re-delivery can be performed in the same manner as in the case of delivery described above.

  Next, when the user uses the intercom system 1 of the present invention, the delivery fee may be discounted. The process of the intercom system 1 in that case will be described with reference to the sequence diagrams of FIGS. 17 and 18. FIG. 17 is a sequence diagram in the case where the delivery fee discount is given to the purchaser of the product, and FIG. 18 is a sequence diagram in the case where the delivery fee discount is given to the product sender.

  First, a case where a delivery fee discount is given to a purchaser of a product will be described.

  When a user performs online shopping, the user accesses a Web page of a mail order site and starts purchasing a product by performing a predetermined operation. Then, information on the product purchased by the user is sent to the server of the mail order site via the Web page of the mail order site (S1300). When purchasing a product, if OAuth is selected on the product purchase screen, a display that the delivery fee is discounted or an account registration lead may be displayed.

  Then, by performing OAuth redirect from the mail order site server (S1310), login processing by OAuth is performed between the Web page of the mail order site and the management system 2 (S1320). Then, a notification that the login by OAuth has been completed is sent from the Web page of the mail order site to the server of the mail order site (S1330). At this time, a notice that the mail order site server permits the mail order site server to access and acquire the information of the user in the management system 2 is also sent from the mail order site Web page to the mail order site server. ing.

  The server at the mail-order site that has received this notification accesses the management system 2 and sends an inquiry request for the user information, for example, the presence of an account, user identification information, and user attribute information (S1340). In response to the inquiry request received from the mail order site server, the management system 2 identifies the user information and passes it to the mail order site server (S1350). Then, the server of the mail-order site that has received information that there is an account subtracts a predetermined amount (for example, 50 yen) designated by the seller of the product out of the payment amount of the user from the delivery fee. And the payment amount of the user is updated (S1360).

  Then, the server of the mail order site displays a purchase confirmation screen including the settlement amount based on the discounted delivery fee (S1370), and the user performs a predetermined purchase completion operation on the purchase confirmation screen. Is sent to the server of the mail order site via the web page of the mail order site (S1380).

  When the purchase completion information is received by the server of the mail order site, a settlement process is executed (S1390), and a purchase completion screen is displayed (S1400). Further, the server of the mail order site sends order contact information indicating that the product has been purchased to the seller of the product (including the case where it is the same as the mail order site) (S1410).

  When sending the order contact information to the seller, the mail order site server sends the address and name of the delivery destination along with the information on the sold product. Or, instead of the address and name of the delivery address, a delivery agent name and user identification information for identifying the user are sent. When only the delivery company name and user identification information are sent, the user can deliver the purchased product without transmitting personal information such as his / her name and address to the exhibitor. That is, when the exhibitor grasps only the user identification information and makes a delivery request, the delivery address of the delivery company operates the delivery company system 5 based on the information, so that the delivery address, The name can be acquired and the product can be delivered to the user who is the delivery destination.

  The user deposits the product price and shipping fee. In this case, payment by credit card payment is also possible.

  After confirming the payment from the user, the exhibitor who received the order contact information makes a delivery request to the delivery company based on the order contact, and the delivery address, name, or name of the user who is the delivery destination. , The user identification information is transmitted to the delivery company. When only the user identification information of the delivery destination is accepted, the delivery window of the delivery company performs a predetermined operation in the delivery company system 5 to register the management system 2 with the registration status based on the user identification information. Is sent (S1420). The management system 2 that has received it sends the corresponding user's address, name information, etc. to the delivery company system 5 based on the user identification information stored in the user information storage unit 21 (S1430). Refer to this for the delivery window. Then, based on the delivery address received from the exhibitor, the name or address of the delivery address received from the management system 2, and the name information, the delivery company system 5 makes a delivery destination registration request as a delivery destination. It is stored in the delivery destination information storage unit 26. Subsequent processes are the same as those in the sequence diagrams in FIG.

  As a result of the inquiry in S1420, when the delivery company system 5 receives information that the account has been registered, a predetermined amount prescribed by the delivery company is subtracted from the delivery fee of the product at the delivery window of the delivery company. Thus, the delivery fee is discounted (S1440), and the discounted delivery fee is charged to the seller of the product. The exhibitor pays the bill to the delivery agent's delivery window. Thereby, the exhibitor can have the delivery fee discounted to the user discounted from the delivery company.

  It should be noted that the discount on the delivery fee that the exhibitor makes to the user may not be the same amount as the discount on the delivery fee that is actually charged to the exhibitor from the delivery company.

  Next, explanation will be given on the case where the delivery fee is discounted to the shipper of the product.

  When a user sends a package to an acquaintance or the like, the user requests delivery by delivering information such as a delivery address and name to the delivery window of the delivery company. Based on this information, the delivery agent's delivery window performs a predetermined operation in the delivery company system 5 to make a delivery destination registration request from the delivery company system 5 to the management system 2 and deliver the delivery destination. Is stored in the delivery destination information storage unit 26. Subsequent processes are the same as those in the sequence diagrams in FIG.

  Further, the delivery counter of the delivery company operates the delivery company system 5 to send a registration status inquiry based on the address and name of the delivery destination transmitted from the user to the management system 2 (S1500). The management system 2 that has received it sends information such as the account registration status of the corresponding user to the delivery company system 5 based on the user identification information stored in the user information storage unit 21 (S1510). The delivery counter of the delivery company refers to this information. When information such as the address and name of the delivery destination is stored in the user information storage unit 21 of the management system 2, the predetermined amount specified by the delivery company is subtracted from the delivery fee of the delivery item. Discount and charge users. The user pays the bill to the delivery window of the delivery company. As a result, the user can receive a discount from the delivery company for the delivery fee when the delivery address account is registered.

  Through the processing as described above, the delivery fee can be discounted and the use of the present invention can be promoted.

  In this specification, the case of discounting the delivery fee has been described. However, even in other cases, the present invention can be applied within the scope of the present invention, such as a user benefit.

  In the first to third embodiments, when a user account is registered, the user information storage unit 21 includes information on whether or not there is a delivery locker in the user's home and the number of delivery lockers as user information. May be registered. In this case, if the delivery destination is absent as a result of the home confirmation process, the home confirmation processing unit 28 determines whether there is a delivery locker in the user's home of the user who is the delivery destination, and the number of delivery lockers. The user information storage unit 21 is identified, and information on the presence / absence of home delivery lockers and the number of home delivery lockers are sent to the delivery person terminal 6 together with the absence display. The deliveryman terminal 6 is configured to display information on the presence / absence of a delivery locker and information on the number of delivery lockers.

  Thus, even if the delivery person is absent, if the delivery destination knows that there is a delivery locker, the delivery operation can be completed by going to the user's home as the delivery destination and placing it in the delivery locker.

  If the management system 2 and a delivery locker installed at the user's home can send and receive information, information on the number of vacancies is acquired from the delivery locker and the information is sent to the deliveryman terminal 6. It may be configured.

  As for the home confirmation processing in the home confirmation processing unit 28, the manual case and the automatic case have been described above. As an example of the automatic case, the home confirmation process is performed automatically along the delivery route (delivery order). You may comprise.

  For example, if the delivery destination list is displayed on the delivery route (delivery order), the next delivery will be accepted if information on the completion or absence of delivery to the previous delivery destination is accepted in the delivery route order (delivery order). It can also be configured to send a home confirmation notice to the destination.

  By using the intercom system and intercom program of the present invention, the delivery person of the delivery company can check the resident's home and absence without visiting the residence unit as the delivery destination and operating the intercom. It becomes possible to reduce the work burden of the delivery person of the trader.

1: Intercom system 2: Management system 3: User terminal 4: User indoor device 5: Delivery company system 6: Delivery person terminal 20: User registration processing unit 21: User information storage unit 22: Login processing unit 23 : Delivery member registration processing unit 24: Delivery member information storage unit 25: Delivery destination registration processing unit 26: Delivery destination information storage unit 27: Delivery destination list processing unit 28: Home confirmation processing unit 29: Delivery completion processing unit 70: Computing device 71: Storage device 72: Display device 73: Input device 74: Communication device

Claims (20)

An intercom system for checking whether a user is at home,
The intercom system
Checking the home of the user terminal used by the delivery person selected by the delivery person, or the user terminal used by the user within the predetermined range from the delivery person or the user indoor unit installed in the user's house It has a home confirmation processing section that sends notifications,
The at-home confirmation processing unit
Upon receiving a home response from the user terminal that sent the home confirmation notification or the user home indoor unit, the deliveryman terminal sends information indicating home to the deliveryman terminal used by the deliveryman To indicate that the user is at home,
If a response is not received within a predetermined time from the user terminal that has sent the at-home confirmation notice or the user home indoor device, or if a response to a redelivery request is received, the delivery person terminal used by the delivery person By sending information indicating absence, it is displayed at the delivery terminal that the user is absent.
Interphone system characterized by that. The intercom system further includes:
A user information storage unit for storing information about users;
A delivery destination information storage unit for storing a delivery destination list including delivery destination information;
A delivery destination list processing unit that acquires a delivery destination list of the delivery member from the delivery destination information storage unit and sends the delivery destination list to a delivery person terminal used by the delivery member;
The at-home confirmation processing unit
Accepting from the delivery terminal a user as a delivery destination selected from the delivery destination list displayed on the delivery person terminal;
Based on information on the user terminal or the user indoor device of the user who is the delivery destination stored in the user information storage unit, the home confirmation notification is sent.
The intercom system according to claim 1. The intercom system further includes:
A user information storage unit for storing information about users;
A delivery destination information storage unit for storing a delivery destination list including delivery destination information;
A delivery destination list processing unit that acquires a delivery destination list of the delivery member from the delivery destination information storage unit and sends the delivery destination list to a delivery person terminal used by the delivery member;
The at-home confirmation processing unit
Obtaining location information of the deliveryman terminal;
After determining that it is within the predetermined range by comparing the position information of the delivery person terminal and the position information of the user who is the delivery destination in the delivery destination list. , Sending the at-home confirmation notification based on information on the user terminal or the user indoor device of the user who is the delivery destination stored in the user information storage unit,
The intercom system according to claim 1. The intercom system further includes:
A user information storage unit for storing information about users;
A delivery destination information storage unit for storing a delivery destination list including delivery destination information;
A delivery destination list processing unit that acquires a delivery destination list of the delivery member from the delivery destination information storage unit and sends the delivery destination list to a delivery person terminal used by the delivery member;
The at-home confirmation processing unit
As a result of comparing the position information of the delivery person terminal with the position information of the user who is the delivery destination in the delivery destination list in the delivery person terminal, the delivery destination terminal is determined to be within a predetermined range. A user to be received from the deliveryman terminal,
Based on information on the user terminal or the user indoor device of the user who is the delivery destination stored in the user information storage unit, the home confirmation notification is sent.
The intercom system according to claim 1. The at-home confirmation processing unit
The delivery member notifies the user terminal or the user home indoor unit of the estimated arrival time at the user home,
The intercom system according to any one of claims 1 to 4, wherein the intercom system is provided. The intercom system further includes:
When receiving information on a delivery destination for re-delivery from the delivery company system, it is stored in the delivery destination information storage unit,
The delivery list processing unit
Sending the re-delivery destination list to the delivery person terminal used by the delivery person,
The intercom system according to any one of claims 2 to 5, wherein the intercom system is provided. The user information storage unit
As information about the user, information on whether there is a delivery locker in the user's home is stored,
The at-home confirmation processing unit
If a response is not received within a predetermined time from the user terminal that has sent the at-home confirmation notice or the user home indoor device, or if a response to a redelivery request is received, the delivery person terminal used by the delivery person In addition to the information indicating absence, information on whether there is a delivery locker in the user's home is sent and displayed on the deliveryman terminal.
The intercom system according to any one of claims 2 to 6, wherein the intercom system is provided. The intercom system further includes:
When the user inquiry request is received from a predetermined server, the user information storage unit is referred to, and if the user is registered, the user information is sent to the server, Allow users to discount delivery fees,
The intercom system according to any one of claims 2 to 7, wherein the intercom system is provided. In the predetermined server, an indication that the discount service can be received or a conductor prepared in advance for receiving the discount service is displayed.
The intercom system according to claim 8. The intercom system further includes:
User identification information for identifying the user is received from the delivery company system and stored in the user information storage unit, the address and name information of the user corresponding to the user identification information is stored in the delivery company system. send,
The intercom system according to any one of claims 2 to 9, wherein the intercom system is provided. Computer
Checking the home of the user terminal used by the delivery person selected by the delivery person, or the user terminal used by the user within the predetermined range from the delivery person or the user indoor unit installed in the user's house An intercom program that functions as an at-home confirmation processor that sends notifications,
The at-home confirmation processing unit
Upon receiving a home response from the user terminal that sent the home confirmation notification or the user home indoor unit, the deliveryman terminal sends information indicating home to the deliveryman terminal used by the deliveryman To indicate that the user is at home,
If a response is not received within a predetermined time from the user terminal that has sent the at-home confirmation notice or the user home indoor device, or if a response to a redelivery request is received, the delivery person terminal used by the delivery person By sending information indicating absence, it is displayed at the delivery terminal that the user is absent.
Intercom program characterized by that. The intercom program further includes:
A delivery destination list processing unit for obtaining a delivery destination list of the delivery person from a delivery destination information storage unit for storing a delivery destination list including delivery destination information and sending the delivery destination list to the delivery person terminal used by the delivery person; And
The at-home confirmation processing unit
Accepting from the delivery terminal a user as a delivery destination selected from the delivery destination list displayed on the delivery person terminal;
Based on the information of the user terminal of the user who is the delivery destination or the user indoor device stored in the user information storage unit, the home confirmation notification is sent.
The intercom program according to claim 11. The intercom program further includes:
A delivery destination list processing unit for obtaining a delivery destination list of the delivery person from a delivery destination information storage unit for storing a delivery destination list including delivery destination information and sending the delivery destination list to the delivery person terminal used by the delivery person; And
The at-home confirmation processing unit
Obtaining location information of the deliveryman terminal;
After determining that it is within the predetermined range by comparing the position information of the delivery person terminal and the position information of the user who is the delivery destination in the delivery destination list. , Storing the home confirmation notification based on the information of the user terminal or the user indoor device of the user who is the delivery destination, stored in the user information storage unit,
The intercom program according to claim 11. The intercom program further includes:
A delivery destination list processing unit for obtaining a delivery destination list of the delivery person from a delivery destination information storage unit for storing a delivery destination list including delivery destination information and sending the delivery destination list to the delivery person terminal used by the delivery person; And
The at-home confirmation processing unit
As a result of comparing the position information of the delivery person terminal with the position information of the user who is the delivery destination in the delivery destination list in the delivery person terminal, the delivery destination terminal is determined to be within a predetermined range. A user to be received from the deliveryman terminal,
Based on the information of the user terminal of the user who is the delivery destination or the user indoor device stored in the user information storage unit, the home confirmation notification is sent.
The intercom program according to claim 11. The at-home confirmation processing unit
The delivery member notifies the user terminal or the user home indoor unit of the estimated arrival time at the user home,
The intercom program according to any one of claims 11 to 14, wherein the intercom program is provided. The intercom program further includes:
When receiving information on a delivery destination for re-delivery from the delivery company system, it is stored in the delivery destination information storage unit,
The delivery list processing unit
Sending the re-delivery destination list to the delivery person terminal used by the delivery person,
The intercom program according to any one of claims 12 to 15, wherein the intercom program is provided. The user information storage unit
As information about the user, information on whether there is a delivery locker in the user's home is stored,
The at-home confirmation processing unit
If a response is not received within a predetermined time from the user terminal that has sent the at-home confirmation notice or the user home indoor device, or if a response to a redelivery request is received, the delivery person terminal used by the delivery person In addition to the information indicating absence, information on whether there is a delivery locker in the user's home is sent and displayed on the deliveryman terminal.
The intercom program according to any one of claims 12 to 16, wherein the intercom program is provided. The intercom program further includes:
When the user inquiry request is received from a predetermined server, the user information storage unit is referred to, and if the user is registered, the user information is sent to the server, Allow users to discount delivery fees,
The intercom program according to any one of claims 12 to 17, wherein the intercom program is provided. In the predetermined server, an indication that the discount service can be received or a conductor prepared in advance for receiving the discount service is displayed.
The intercom program according to claim 18, wherein: The intercom program further includes:
User identification information for identifying the user is received from the delivery company system and stored in the user information storage unit, the address and name information of the user corresponding to the user identification information is stored in the delivery company system. send,
The intercom program according to any one of claims 12 to 19, wherein

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