JP2018185680A - Engagement system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an engagement system enabling job sites and a personnel department to spontaneously and continuously enhance and develope an organization in accordance with an attribute of the organization.SOLUTION: An engagement system that assists enhancement and improvement of an organization according to this embodiment is an engagement system which assists enhancement and improvement of the organization by carrying out a survey in a long-term span and a small-scale survey in a short-term span, and which includes: survey answer collecting means for creating a survey collection result that is a collection of answers to multiple survey questions; survey result analyzing means for analyzing the survey analyzing result; and survey question setting means for selecting survey questions for a small-scale survey in a short-term span on the basis of an analysis result on the survey collection result for the survey in the long-term span carried out by the survey result analyzing means for the organization.SELECTED DRAWING: Figure 2

Description

  The present invention relates to an organization development support system, and more particularly, to an organization development support system that supports the site and personnel to strengthen and develop the organization themselves.

  As the external environment changes rapidly, business structures are becoming more sophisticated, complex, and software in every industry. Along with this, it is an era in which the performance of each employee can greatly affect the company's development. And in order for employees to demonstrate their performance, appropriately managing employee motivation has become an important factor for corporate management.

Motivation management is the motivation for employee work by combining the diagnosis process of setting issues while visualizing the state of the organization and employee awareness and setting priorities, and a wide range of solutions to the set issues. And action plan process that transforms the organization to improve.
For example, in Patent Document 1, a questionnaire having a plurality of questionnaire items is performed on the members of a group, and the result of the questionnaire is analyzed as a conventional technique related to the diagnosis of such an organizational condition and employee awareness. Thus, a system is disclosed that calculates a score related to the consciousness of each member and analyzes the state of each member and the state of the entire group based on the calculated score. By using the system disclosed in Patent Document 1, it is possible to grasp the actual state of the business of the organization and to examine an appropriate improvement method for the current actual business state.

Japanese Patent No. 5854898

  To continuously maintain or improve employee motivation, we continuously diagnose changes in the state of the organization and employee awareness, and continue to execute actions selected based on the results of the diagnosis. There must be. However, in the conventional technology disclosed in Patent Document 1, it is necessary to collect answers to many questionnaire items from members of the group for one diagnosis, and the group is obtained by continuously conducting the questionnaire. There was a problem that it would put a heavy burden on the members.

  In addition, matters that have an important impact on employee motivation vary depending on the business model and scale of the organization to which the employee belongs and the attributes of the organization indicated by the stage of organizational growth. The conventional technology disclosed in No. 1 does not analyze the consciousness of each member in consideration of such points, and the organizational attributes indicated by the business model and scale of the organization, the stage of organizational growth, etc. There was a problem that appropriate diagnosis according to the situation was not made.

  Accordingly, an object of the present invention is to provide an organization development support system that enables the site and personnel to continuously strengthen and develop the organization according to the attributes of the organization.

  The invention according to claim 1 of the present invention is an organization development support system that supports strengthening / improvement of an organization by conducting a survey in a long span and a small survey in a short span. Survey response totaling means for creating a survey totalization result of totaling responses to surveys, survey result analysis means for analyzing the survey totalization results, and the survey in the long-term span in which the survey result analysis means was performed on the organization And a survey question setting means for selecting a survey question to be used for the small-scale survey in a short-term span based on the result of analyzing the survey totalization results.

  In the invention according to claim 2 of the present invention, the analysis result by the survey result analysis means is determined based on the attribute of the organization and the survey summary result of the survey in the long-term span performed for the organization. The survey question setting means selects a survey question to be used for the small-scale survey in a short-term span based on the item to be improved of the organization. This is an organization development support system.

  The system of the present invention makes it possible to diagnose the work motivation state of the members of the organization without imposing a heavy burden, and to improve the state of the organization so as to maintain or improve the work motivation. The member's work motivation can be maintained and improved efficiently and continuously. In addition, the system of the present invention is capable of diagnosing a work motivation state according to an organization attribute indicated by an organization business model and scale, an organization growth stage, etc., and selecting an action based on the result of the diagnosis. It becomes possible.

It is a figure explaining the timing of the diagnosis of the work motivation state of the member of the organization performed using the organization development assistance system of this invention, and action planning. It is a figure showing the whole organization development support system composition by one embodiment of the present invention. It is a functional block diagram of the survey server by one Embodiment of this invention. It is a functional block diagram of the management server by one Embodiment of this invention. It is a figure which shows the example of the answer page to the survey question which the organization development assistance system by one Embodiment of this invention uses, and the example of a survey question. It is a figure which shows the example of the item which concerns on the diagnostic area | region which the organization development assistance system by one Embodiment of this invention uses. In the organization development support system by one Embodiment of this invention, it is the example of a display which arranged the survey result from the viewpoint of the work motivation with respect to an organization or a boss. In the organization development support system by one Embodiment of this invention, it is the example of a display which arranged the result of a survey by the axis | shaft of expectation and satisfaction of the item of a diagnostic area | region. In the organization development support system by one Embodiment of this invention, it is a display example which arranged the survey result from viewpoints, such as a department, a title, sex, and a joining year. In the organization development support system by one embodiment of the present invention, it is an example which compares and displays the result of analyzing a survey with the analysis result accumulated in the past. It is a figure which shows the example of the table which defines the relationship between the attribute of an organization or a department, and the problem which is easy to arise in an organization or a department. It is a figure which shows the example of the table which defines the relationship between the problem which arises in an organization or a department, and the item which concerns on the diagnostic area | region where a score may fall. It is a figure which shows the example of the action plan used in the organization development assistance system by one Embodiment of this invention. An example of the progress display of the action plan to be executed is shown.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a diagram for explaining timing of work motivation state diagnosis and action planning for members of an organization performed using the organization development support system of the present invention. In the organization development support system of the present invention, the diagnosis and action planning of the work motivation state of the members of the organization are executed separately for a long-term span (for example, half a year) and a short-term span (for example, one month).

  The diagnosis of the work motivation status of members of the organization in the long-term span performed by the organization development support system of the present invention is performed to analyze the current status of the organization, and the business model, scale, and growth of the organization are analyzed. It is done to identify issues that should be resolved in the long span when viewed from various aspects such as stages. In the diagnosis in the long-term span performed by the organization development support system of the present invention, a survey (questionnaire) survey using many survey questions (questionnaire items) is performed in order to analyze the current state of the organization as a whole. The organizational development support system of the present invention analyzes the current state of an organization based on the results of a survey, identifies problems to be solved in the long-term span when viewed from various aspects, and provides a long-term solution for solving the identified problems. Set an action plan for the span.

  On the other hand, the diagnosis of the work motivation status of the organizational members in the short-term span performed by the organizational development support system of the present invention analyzes the partial organizational status related to the problem identified in the diagnosis in the long-term span. This is done for the purpose of grasping the partial solution status of the subject and identifying secondary issues to be solved in the short-term span necessary to solve the subject. In the diagnosis in the short-term span performed by the organization development support system of the present invention, the survey question (questionnaire item) used in the long-term span is used to partially analyze the current state of the organization in the solution process of the problem in the long-term span. ), Conduct a small survey (questionnaire) survey using a small number of survey questions related to the part to be analyzed. The organization development support system of the present invention should analyze the partial current state of the organization in the problem solving process in the long-term span based on the results of the small-scale survey and solve it in the short-term span related to the problem in the long-term span. Identify secondary issues and set up an action plan in a short span to resolve the identified secondary issues.

  FIG. 2 shows the overall configuration of an organization development support system according to an embodiment of the present invention. The organization development support system 1 of the present embodiment includes a plurality of respondent terminal devices 10, a plurality of administrator terminal devices 12, a plurality of site manager terminal devices 14, at least one survey server 100, and a management server 200, such as the Internet. Are connected via a communication line.

The respondent terminal device 10 is a terminal used by a member of the organization that is managed by the organization development support system 1 of the present embodiment, and is used for inputting a survey (questionnaire) response by the member of the organization.
The manager terminal device 12 is a terminal used by managers (managers, personnel personnel, etc.) of organizations that are managed by the organization development support system 1 of the present embodiment, and is configured by accessing the survey server 100 described later. Survey registration for employees, access to the management server 200 to be described later, conduct survey analysis and browse analysis results, survey analysis results conducted in the past and survey analysis results conducted in other organizations It is used to perform tasks such as providing and comparing action plans, viewing and setting action plans, and progress management.
The on-site manager terminal device 14 is a terminal used by an on-site manager (a person who manages a department in the organization, such as a section manager), which is managed by the organization development support system 1 of the present embodiment. It is used to access the server 200 and perform tasks such as browsing and progress management of action plans.
Note that the administrator terminal device 12 and the site manager terminal device 14 may function as a terminal device for surveying the manager and the site manager (similar to the respondent terminal device 10).

  The survey server 100 is a server that provides survey questions to the respondent terminal device 10 and receives responses to survey questions from the respondent terminal device 10. The survey server 100 includes an interface server 110 serving as an interface for providing survey questions and receiving answers to the survey questions, and responding to survey questions and survey questions by each member of the organization, organization members / managers / site managers. Identification information, organization member / manager / site manager department identification information, organization identification information, organization attribute information including the organization's business model / scale / growth stage, organization members / administrator / And a database 120 for storing attribute information such as job titles of field managers, identification information of each terminal used by the organization, and the like.

  Upon receiving the survey execution registration from the administrator terminal device 12, the survey server 100 provides the survey question stored in the database 120 to the respondent terminal device 10 via the interface server 110, and provides the survey question provided. Is received from the respondent terminal device 10. The registration of survey execution from the administrator terminal device 12 includes information indicating whether to perform a survey in a long-term span or a small-scale survey in a short-term span. When the survey server 100 is instructed to conduct a survey in a long span, the survey server 100 registers the survey implementation using many survey questions. In addition, when the survey server 100 is instructed to perform the survey in the short-term span, the management server 200 described later on the analysis result of the survey in the long-term span recently performed on the organization to be surveyed. A small number of survey questions are selected based on the survey results obtained in the long-term span, and the implementation of the small-scale survey using the selected small number of survey questions is registered. The survey server 100 totals the answers to the survey questions by the members stored in the database 120 included in the survey server 100, and transfers the total results to the database 220 included in the management server 200 described later. The interface server 110 included in the survey server 100 may be configured as a mail server as an example. In this case, the interface server 110 transmits and receives exchanges with each terminal device described above by mail. Further, the interface server 110 may be configured as a WEB server as an example. In this case, the interface server 110 exchanges data with each terminal device described above by HTTP.

  The survey server 100 has a function of authenticating members of the organization, and the authentication function can manage answers to survey questions for each member of the organization. The survey server 100 has a function of authenticating an organization administrator, and also has a function of authorizing a range of organizations that can be managed by the organization administrator authenticated by the authentication function. The survey server 100 may be prepared individually for each organization to be managed, or one survey server 100 may be prepared for a plurality of organizations. The survey server 100 may be installed in an organization to be managed, or may be installed in an ASP or cloud managed by a service company that provides the organization development support system 1.

  The management server 200 is a server having a function of receiving and further analyzing the totaled results of the answers to the survey questions by the members of the organization transferred from the survey server 100, and a function of supporting the management of the organization based on the analysis results It is. The management server 200 conducts analysis of surveys (including small-scale surveys), browses analysis results, provides comparisons with analysis results of surveys conducted in the past and surveys conducted at other organizations, and action plans Interface server 210, which is an interface for performing operations such as browsing, setting, and progress management, responses to survey questions by members of the organization, analysis results of responses to survey questions, action plans and implementation status of the action plans , Organization member / administrator / field manager identification information, organization member / administrator / field manager department identification information, organization identification information, organization member / administrator / field manager title, etc. A database 220 for storing attribute information, identification information of each terminal used by the organization, and the like for each organization; .

  When the management server 200 is instructed by the administrator terminal device 12 to analyze the result of summarizing the answers to the survey questions by the members of the organization, the management server 200 transfers the results from the survey server 100 and stores them in the database 220. The tabulated result of the answer to the survey question is analyzed, and the analysis result is provided to the manager terminal device 12 and stored in the database 220. In response to a request from the administrator terminal device 12, the management server 200 provides an analysis result in comparison with a summary result of a survey conducted in the same organization in the past, or a summary of a survey conducted in another organization Provide compared with results. In response to a request from the administrator terminal device 12, the management server 200 proposes an action plan according to the result of counting the answers to the survey questions by the members of the organization, and selects the action plan selected by the organization from the proposed action plan. Set and manage the progress of the set action plan. Further, in response to a request from the survey server 100, the management server 200 responds with a survey analysis result in a long-term span recently implemented in a predetermined organization included in the request. The interface server 210 included in the management server 200 may be configured as a mail server as an example. In this case, the interface server 210 transmits / receives communication with each terminal described above by mail. Further, the interface server 210 provided in the management server 200 may be configured as a WEB server as an example. In this case, the interface server 210 exchanges the above-described communication with each terminal by HTTP.

  The management server 200 has a function of authenticating an organization administrator, and also has a function of authorizing a range of organizations that can be managed by the organization administrator authenticated by the authentication function. The management server 200 has a function of authenticating the site manager of the organization, and also has a function of authorizing a range of departments in the organization that can be managed by the site manager of the organization authenticated by the authentication function. The management server 200 is capable of managing a plurality of organizations, and is installed in an ASP or cloud managed by a service company that provides the organization development support system 1.

  FIG. 3 shows a functional block diagram of the survey server 100 of the present embodiment. The survey server 100 of the present embodiment includes a survey execution registration unit 101, a survey question transmission unit, a survey question answer reception unit 103, a survey answer totaling unit 104, a survey result transfer unit 105, and a survey question setting unit 106.

  The survey implementation registration unit 101 performs survey implementation registration for the members in response to a request from the administrator terminal device 12. The survey execution registration unit 101 registers information such as a survey range (organization and departments in the organization) and time included in the request from the administrator terminal device 12 in the database 120 as survey execution registration information. The survey execution registration unit 101 includes, in the survey execution registration information, an instruction to execute a survey using many survey questions when the request from the administrator terminal device 12 includes an instruction to execute a survey in a long span. . In addition, when the request from the administrator terminal device 12 includes an instruction to execute a small-scale survey in a short span, the survey execution registration unit 101 performs a survey on the survey question setting unit 106 described later. Obtained from the management server 200 the analysis results of the survey conducted over the long-term span recently implemented in the scope (organization, departments within the organization, etc.), and ordered to select the survey questions based on the acquired analysis results of the survey To do. Then, the survey execution registration unit 101 includes an instruction to perform a small-scale survey using the survey question selected by the survey question setting unit 106 in the survey execution registration information.

  The survey question transmission means 102 refers to the survey execution registration information registered in the database 120, and at the time registered in the survey execution registration information, the survey (small-scale survey) registered in the survey execution registration information is reached. The survey question read from the database 120 is transmitted to the respondent terminal device 10 to the respondent terminal device 10 in the range in which the respondent terminal device 10 is included. When the survey to be performed is a survey in the long-term span, the survey question transmission means 102 reads many survey questions from the database 120 and transmits them to the respondent terminal device 10, and the survey to be performed is a small-scale in the short-term span. In the case of a survey, the selected survey question included in the survey implementation registration information is read from the database 120 and transmitted to the respondent terminal device 10.

  The survey question answer receiving means 103 receives the answer to the survey question transmitted by the survey question sending means 102 from the respondent terminal device 10 and stores the received answer to the survey question in the database 120. The answer to the survey question received by the survey question answer receiving means 103 is stored in the database 120 in association with at least the identification information of the member of the organization who made the answer.

  The survey response totaling means 104 executes a totaling process for responses to the survey questions stored in the database 120 and stores the totalized results in the database 120. The counting method by the survey response counting means 104 will be described later.

  The survey result transfer means 105 transfers the result of counting the answers to the survey questions stored in the database 120 to the management server 200 as a survey result. As a result of the survey conducted by the survey result transfer means 105 to the management server 200, the identification information of the organization to which the member of the organization that made the answer belongs at least to the answer to each survey question, and the answer The information is transferred to the management server 200 in association with the organization identification information.

  The survey question setting unit 106 analyzes a survey in a long-term span that has recently been conducted in the range (organization, department in the organization, etc.) surveyed from the management server 200 based on the command from the survey execution registration unit 101. Obtain the results and select the survey questions to be used for the small-scale survey based on the survey analysis results obtained in the long-term span. More specifically, the survey question setting means 106 selects a survey question that has a strong influence on the score of the item related to the diagnosis result currently being improved from the survey analysis result in the long-term span acquired from the management server 200 as a small-scale survey. Select as a survey question to be used for.

  The survey question setting means 106 causes the manager terminal device 12 to display the analysis result of the survey conducted in the long-term span recently, and causes the administrator to select the survey question to be used for the small-scale survey based on the result. Anyway. The survey question setting means 106 also includes a long-term survey analysis result, attribute information such as business model, scale, and growth stage of the survey area (organization, department within the organization, etc.) and a small scale. A survey question used for a small-scale survey may be automatically selected by an inference engine or the like based on knowledge of rules, cases, etc. registered in the database 120 in advance, which defines a relationship with a question used for a survey. good. When such a configuration is adopted, knowledge of rules, cases, etc. may be stored individually according to the type of business of the company being surveyed, etc. Also, using one knowledge that can be applied to the inference engine etc. It can be as simple as inferring, or it can be complex inference using multiple knowledges. In addition, it is possible to select a survey question to be used for an appropriate small-scale survey using machine learning, or to select a survey question to be used in a short-term span from other long-term survey analysis results. May be used. Furthermore, a survey question used for a small-scale survey may be selected by combining these methods. The survey question setting means 106 is a small-scale survey for the purpose of verifying the validity of the analysis method of the survey responses later, or for the purpose of preventing the respondent from responding to the survey by inertia. Random questions may be interwoven with the survey questions.

  FIG. 4 shows a functional block diagram of the management server 200 of this embodiment. The management server 200 of this embodiment includes a survey result receiving unit 201, a survey result analyzing unit 202, a survey analysis result displaying unit 203, an action plan setting unit 206, an action plan progress managing unit 207, and a survey analysis result transmitting unit 208.

  The survey result receiving unit 201 receives the survey result transferred from the survey server 100 and stores it in the database 220. The survey result received by the survey result receiving unit 201 is stored in the database 220 in association with at least the identification information of the organization in which the survey is performed.

  The survey result analysis unit 202 analyzes the total result of the answers to the survey questions stored in the database 220 in response to a request from the administrator terminal device 12, generates information as an analysis result, and stores it in the database 220. The analysis of the total result of the answers to the survey questions executed by the survey result analysis unit 202 will be described later.

  The survey analysis result display means 203 displays the survey analysis result stored in the database 220 in response to a request from the administrator terminal device 12. The survey analysis result display unit 203 displays, for example, a comparison between the survey analysis result of the organization requested to display and the survey analysis result of other organizations, or analysis within the organization or department requested to display. Results may be displayed, or analysis results compared by sex, age, etc., or changes in survey analysis results over time may be displayed.

  The action plan setting means 206 is an organization or organization according to at least one improvement item appropriate for the current organizational situation analyzed by the survey result analysis means 202 based on the results of the aggregation and analysis of the answers to the survey questions. An action plan for organizational development in the department is set and stored in the database 220.

  The action plan progress management unit 207 exchanges the progress status of the action plan for the organization development in the organization or the department of the organization set by the action plan setting unit 206 with the manager terminal device 12 and the site manager terminal device 14. Manage through.

  Based on the request from the survey server 100, the survey analysis result transmission means 208 displays the analysis result of the survey in the long-term span that was recently performed in the requested survey range (organization, department in the organization, etc.). Acquired from the database 220 and transmits the acquired analysis result of the survey to the survey server 100.

Below, the survey implemented by the organization development assistance system 1 of this embodiment and survey analysis are demonstrated using FIGS.
FIG. 5 is a diagram illustrating an example of an answer page to a survey question used in a survey performed by the organization development support system 1 of the present embodiment, and an example of a survey question. In the survey carried out by the organization development support system 1 of the present embodiment, a plurality of survey questions for measuring work motivation for the organization and the supervisor are presented to the members of the organization, and responses to the survey questions are accepted. The survey questions presented to the members of the organization are the members of the organization members as shown in FIG. 6, the degree of satisfaction with the organization, work, boss, workplace, and items related to multiple diagnostic areas. It is a question to measure the degree of expectation (what is expected of the company) and satisfaction (what is satisfied with the company). In the organization development support system 1 of the present embodiment, the items related to the diagnosis area may be grouped into groups indicating the characteristics of the diagnosis area (such as item groups of the diagnosis area related to management). For each survey question, for example, depending on the responses of the members of the organization to each survey question, the scores regarding the satisfaction of the members of the organization, the organization, the job, the supervisor, and the workplace, and the expectation in each diagnosis area And the score relating to the degree of satisfaction are defined, and the survey response totaling means 104 provided in the organization development support system 1 of the present embodiment is configured for each organization, each department of the organization, or each attribute of the member. Based on the answers to survey questions from employees or members belonging to the department of the organization, the satisfaction of the members of the organization with respect to the organization, work, boss, and workplace, and the expectation / satisfaction of items related to each diagnosis area The said score is totaled (for example, a score average etc.). The survey response totaling means 104 may further obtain a value obtained by averaging the total results of each item for each group indicating the characteristics of the diagnosis area. The above score definition may be defined for a combination of answers to multiple survey questions, and not only a simple score is defined, but a specific item added or subtracted according to the answer, A scale factor for the total score may be defined.

  FIG. 7 shows an example of organizing and displaying the survey carried out by the organization development support system 1 of the present embodiment from the viewpoint of work motivation for the organization and superiors. The survey result analysis means 202 provided in the organization development support system 1 of the present embodiment relates to the organization, the work, the boss, the satisfaction with respect to the workplace, and the respective diagnosis areas of the members of the collected organization. A value (hereinafter referred to as a motivation index) indicating the overall member motivation calculated based on the score of the expectation level / satisfaction level of the item is calculated, and the calculated motivation index is stored in the database 220. A deviation value or the like in a motivation index calculated in the past of a plurality of organizations may be obtained, and a ranking or the like among the plurality of organizations stored in the database 220 may be derived. The motivation index is calculated, for example, by summing the weights of satisfaction of the members of the organization to the organization, work, boss, and workplace, and expectation / satisfaction of items related to each diagnosis area. can do. The motivation index may be calculated for each organization, each department of the organization, or each attribute of the member. The calculated ranking and deviation value of the motivation index may be displayed in comparison with, for example, an organization or department in the same industry, or may be displayed in comparison with an organization or department of the same scale. By displaying in this way, it can be determined that the organization needs to be restructured when motivation is low compared to other companies in the same industry (poor organizational condition), and it is more motivated than other companies in the same industry (organizational condition). Sometimes it can be determined that it is time to expand the business.

  FIG. 8 shows an example of organizing and displaying the items in the diagnosis area on the two axes of the expectation level and the satisfaction level for the survey carried out by the organization development support system 1 of the present embodiment. As shown in FIG. 7, the survey result analysis unit 202 provided in the organization development support system 1 of the present embodiment is a score obtained by counting the diagnostic items illustrated in FIG. 6 with respect to the expected degree based on the result of counting the answers to the survey questions. And a two-dimensional graph with the scores totaled for satisfaction as the axes can be created as analysis results. By performing such plotting, for example, items that have high expectations and satisfaction levels of organizational members are the strengths of the organization and no improvement is needed at the moment. It is possible to grasp at a glance that items with high and low satisfaction are weaknesses of the organization and need to be improved. In the example shown in FIG. 8, for example, the items of the diagnostic area related to management (I. Information provision, J. Information collection, K. Judgment behavior, L. Support behavior) generally have low expectations. Workers can grasp that they are working independently. In addition, since the items related to the organizational climate (E. organizational climate) have high expectations and low satisfaction, it can be understood that the organizational climate needs to be improved.

  FIG. 9 shows an example of organizing and displaying the survey carried out by the organization development support system 1 of the present embodiment in terms of department, job title, gender, year of entry, and the like. The survey result analysis means 202 provided in the organization development support system 1 of the present embodiment includes the motivation of the work related to the supervisor, the item group of each diagnosis area, and the diagnosis area for each attribute such as the department or position of the organization that conducted the survey. Scores collected for items, deviation values of the scores, and the like can be calculated as analysis results. By displaying in this way, for example, as shown in FIG. 9, the Chubu branch office has a high level of dissatisfaction with the company and a high degree of satisfaction with the supervisor. It is possible to understand that there is no agreement between the supervisor (on-site manager) and the subordinates at the site because of the motivation of the headquarters members, the satisfaction of the manager, and remarkably bad. The survey analysis result display means 203 may be configured to provide an answer to a survey question regarding a specific individual in response to a request from the administrator terminal device 12 or the site manager terminal device 14.

  FIG. 10 shows an example in which the survey results performed by the organization development support system 1 of the present embodiment are displayed in comparison with the analysis results of the company and the same department accumulated in the past. The survey result analysis means 202 provided in the organization development support system 1 of the present invention is for the motivation of work related to the supervisor, the item group of each diagnosis area, and the items of each diagnosis area for each organization of the surveyed organization or the general organization. It is possible to obtain the secular change such as the total score and the deviation value of the score. By making such a display, for example, looking at the company-wide comparison shown in FIG. 10, the overall level is high, but the motivation is lower than half a year ago, so it is judged that investigation is necessary, The second sales department can determine that it is necessary to reorganize the organization because there is no sign of improvement in the second sales department by looking at the aged department comparison shown in FIG. The survey result analysis unit 202 draws the secular change of the item related to each diagnosis area on the two-dimensional graph in which the items related to each diagnosis area shown in FIG. 8 are plotted based on the expectation and satisfaction. It may be.

FIG. 11 is an example of a table that defines the relationship between the attributes of the organization and department indicated by the business model, the scale, the stage of organizational growth, etc., and the problems that are likely to occur in the organization or department having the attribute. FIG. 11 shows only the attributes of the business scale and the growth stage of the organization for the sake of simplicity. FIG. 12 shows an example of a table that defines the relationship between a problem that occurs in an organization or a department and items related to a diagnosis area that may have a lower score when the problem occurs in the organization or the department. It is. The survey result analysis unit 202 provided in the organization development support system 1 of the present embodiment is provided in the diagnosis area in which the attribute of the organization or department and the score may be reduced, which are defined in such a table or function format. Based on the relationship with such items, the items related to the diagnosis area where the score may be lowered in the surveyed organization or department are specified, the items related to the specified diagnosis area, and the diagnosis area shown in FIG. Based on the expectation level and satisfaction level of the item, the items to be improved such as the surveyed organization and department are determined. The survey result analysis unit 202, for example, among the items related to the diagnosis area that may cause a decrease in score specified based on the attribute of the organization or department, is the worst 3 item that is low in satisfaction from the result of the survey response May be determined as an item to be improved. In addition, based on past organizational improvement data, items related to the diagnostic area where the most effective improvement was found when the situation is similar to the surveyed organization or department should be determined as items to be improved. Anyway. Furthermore, it may be determined as an item to be improved based on other criteria.
The items relating to the diagnosis area to be improved analyzed in this way are used for selecting survey questions to be used for a small-scale survey by the survey question setting means 106 and for setting action plans by the action plan setting means 206.

  FIG. 13 is a diagram showing an example of an action plan registered in the database 220 of the organization development support system 1 of the present embodiment. As shown in FIG. 13, the action plan used in the organization development support system 1 of the present embodiment includes the contents of the action plan, the action plan implementation items, the items that are expected to be improved by implementing the action plan, and the like. Defined as data. The action plan setting unit 206 provided in the organization development support system 1 of the present invention presents items related to the diagnosis area to be improved to the manager terminal device 12 based on the survey analysis result by the survey result analysis unit 202. At the same time, the range that the administrator of the organization wants to improve from the administrator terminal device 12 (the entire organization, some departments, etc.) and the items to be improved (motivation, item groups in the diagnosis area, items in the diagnosis area) Is received, and at least one action plan is extracted from the database 220 based on the specified information and proposed to the administrator terminal device 12. Then, when the administrator selects an action plan from among the proposed action plans, the action plan setting means 206 includes a range in which the selected action plan is desired to be improved, an implementation start time set by the administrator, The action plan is set in association with the execution date and stored in the database 220. The set execution target action plan is managed by the action plan progress management means 207, and can be browsed from the manager terminal device 12 and the site manager terminal device 14 in the range to be improved. In addition, for the set execution target action plan, the progress status of the action plan is stored in the database 220 from the on-site manager terminal device 14 in the range to be improved under the management of the action plan progress management means 207. By browsing the registered progress status from the administrator terminal device 12, the administrator can sequentially grasp the progress status of the action plan to be executed. When a plurality of execution target action plans are set, the progress status of the plurality of execution target action plans may be displayed in a list. FIG. 12 shows an example of the progress status display of the implementation target action plan.

  The action plan registered in the database 220 may be statically created in advance by a service company that provides the organization development support system 1, but in addition to this, for example, managed by the action plan progress management unit 207. Based on the results of the survey analysis before and after the implementation of the action plan implemented in the past, there is a possibility that the items related to the diagnostic area that showed a significant difference before and after the implementation of the action plan were improved by the action plan. Items that have been extracted and added to the improvement points of the action plan, or items that did not show any significant difference between before and after the implementation of the action plan, despite the improvement being made by the action plan. Dynamic improvement points by action plan, such as removing from improvement points It may be changed.

As mentioned above, although embodiment of this invention was described so far, this invention is not limited only to the example of above-described embodiment, It can implement in various aspects by adding an appropriate change. .
For example, in the above-described embodiment, the organization development support system 1 includes a plurality of respondent terminal devices 10, a plurality of administrator terminal devices 12, a plurality of site manager terminal devices 14, at least one survey server 100, and a management server 200. Are described as being connected via a communication line such as the Internet, but each terminal is omitted, or the survey server 100 is omitted and the organization development support system 1 is configured only by the management server 200. It is also possible to do. In the case of such a configuration, for example, a sheet on which a survey question is printed is distributed, an organization member fills in an answer, the survey result is collected, and the survey result is input by the input means provided in the management server 200. . For each analysis result, the manager or the site manager may use the display means or input means of the management server 200 to view the survey results, set the action plan, or manage the progress.

DESCRIPTION OF SYMBOLS 1 Organizational development support system 10 Respondent terminal device 12 Manager terminal device 14 Site manager terminal device 100 Survey server 101 Survey execution registration means 102 Survey question transmission means 103 Survey question answer reception means 104 Survey answer total means 105 Survey result transfer means 106 Survey question setting means 110 Interface server 120 Database 200 Management server 201 Survey result receiving means 202 Survey result analysis means 203 Survey analysis result display means 206 Action plan setting means 207 Action plan progress management means 208 Survey analysis result transmission means 210 Interface server 220 Database

The present invention relates to an engagement system, and more particularly to an engagement system that supports the field and personnel to strengthen and develop their own organization.

As the external environment changes rapidly, business structures are becoming more sophisticated, complex, and software in every industry. Along with this, it is an era in which the performance of each employee can greatly affect the company's development. And, for employees to demonstrate performance, be properly management the work engagement is a motivation about the work of employees has become an important factor for corporate management.

Work engagement management visualizes the state of the organization and employees 'awareness, and combines the diagnosis process of setting issues with prioritization and a wide range of solutions to the set issues for employees' work. And an action plan process that transforms the organization to improve work engagement .
For example, in Patent Document 1, a questionnaire having a plurality of questionnaire items is performed on the members of a group, and the result of the questionnaire is analyzed as a conventional technique related to the diagnosis of such an organizational condition and employee awareness. Thus, a system is disclosed that calculates a score related to the consciousness of each member and analyzes the state of each member and the state of the entire group based on the calculated score. By using the system disclosed in Patent Document 1, it is possible to grasp the actual state of the business of the organization and to examine an appropriate improvement method for the current actual business state.

Japanese Patent No. 5854898

In order to continuously maintain or improve employee engagement, we continuously diagnose changes in the state of the organization and employee awareness, and continue to execute actions selected based on the results of the diagnosis. There must be. However, in the conventional technology disclosed in Patent Document 1, it is necessary to collect answers to many questionnaire items from members of the group for one diagnosis, and the group is obtained by continuously conducting the questionnaire. There was a problem that it would put a heavy burden on the members.

In addition, matters that have an important impact on employee engagement differ depending on the business model and scale of the organization to which the employee belongs and the attributes of the organization indicated by the stage of organizational growth. The conventional technology disclosed in No. 1 does not analyze the consciousness of each member in consideration of such points, and the organizational attributes indicated by the business model and scale of the organization, the stage of organizational growth, etc. There was a problem that appropriate diagnosis according to the situation was not made.

Accordingly, an object of the present invention is to provide an engagement system that enables the site and personnel to continuously strengthen and develop the organization according to the attributes of the organization.

The invention according to claim 1 of the present invention is an engagement system that supports strengthening / improvement of an organization by conducting a survey in a long-term span and a small-scale survey in a short-term span, and answers to a plurality of survey questions Survey response totaling means for creating a survey total result obtained by totaling survey results, survey result analysis means for analyzing the survey total result, and survey of the survey in the long-term span in which the survey result analysis means was performed on the organization It is an engagement system characterized by comprising survey question setting means for selecting a survey question to be used for the small-scale survey in a short-term span based on the result of analyzing the total result.

In the invention according to claim 2 of the present invention, the analysis result by the survey result analysis means is determined based on the attribute of the organization and the survey summary result of the survey in the long-term span performed for the organization. The survey question setting means selects a survey question to be used for the small-scale survey in a short-term span based on the item to be improved of the organization. Is an engagement system.

The system of the present invention makes it possible to diagnose the work engagement of the members of the organization without imposing a heavy burden and to improve the state of the organization so as to maintain or improve the work engagement . Members' work engagement can be maintained and improved efficiently and continuously. In addition, the system of the present invention is capable of diagnosing work engagement according to organizational attributes indicated by the business model and scale of the organization, the stage of organizational growth, and the like, and selecting an action based on the result of the diagnosis. It becomes.

It is a figure explaining the timing of the diagnosis and action planning of the work engagement of the member of the organization performed using the engagement system of this invention. It is a figure showing the whole engagement system composition by one embodiment of the present invention. It is a functional block diagram of the survey server by one Embodiment of this invention. It is a functional block diagram of the management server by one Embodiment of this invention. It is a figure which shows the example of the answer page to the survey question used by the engagement system by one Embodiment of this invention, and the example of a survey question. It is a figure which shows the example of the item which concerns on the diagnostic area | region which the engagement system by one Embodiment of this invention uses. In the engagement system by one Embodiment of this invention, it is a display example which arranged the survey result from the viewpoint of the work engagement with respect to an organization or a boss. In the engagement system by one Embodiment of this invention, it is the example of a display which arranged the result of a survey by the axis | shaft of expectation and satisfaction of the item of a diagnostic area | region. In the engagement system by one Embodiment of this invention, it is the example of a display which arranged the survey result from viewpoints, such as a department, a title, sex, and a joining year. In the engagement system by one Embodiment of this invention, it is an example which displays the result of having analyzed a survey compared with the analysis result accumulated in the past. It is a figure which shows the example of the table which defines the relationship between the attribute of an organization or a department, and the problem which is easy to arise in an organization or a department. It is a figure which shows the example of the table which defines the relationship between the problem which arises in an organization or a department, and the item which concerns on the diagnostic area | region where a score may fall. It is a figure which shows the example of the action plan used in the engagement system by one Embodiment of this invention. An example of the progress display of the action plan to be executed is shown.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a diagram illustrating the timing of work engagement diagnosis and action planning for organizational members performed using the engagement system of the present invention. In the engagement system of the present invention, diagnosis and action planning of work engagement of organization members is executed in a long span (for example, half year) and a short span (for example, one month).

The diagnosis of the work engagement of the members of the organization in the long-term span performed by the engagement system of the present invention is performed in order to analyze the current state of the organization, such as the business model of the organization, the scale, the stage of growth, etc. This is done to identify issues that need to be resolved in a long span when viewed from various aspects. In the long-term span diagnosis performed by the engagement system of the present invention, a survey (questionnaire) survey using many survey questions (questionnaire items) is performed in order to analyze the current state of the organization as a whole. The engagement system of the present invention analyzes the current state of the organization based on the survey results, identifies the problems to be solved in the long-term span when viewed from various aspects, and in the long-term span for solving the identified problems. Set the action plan.

On the other hand, the diagnosis of work engagement of organizational members in the short-term span performed by the engagement system of the present invention is performed in order to analyze a partial organizational state related to the problem identified in the diagnosis in the long-term span. This is done to grasp the partial solution status of the problem and to identify secondary problems that should be resolved in the short-term span necessary to solve the problem. In the diagnosis in the short-term span performed by the engagement system of the present invention, the survey questions (questionnaire items) used in the long-term span are used to partially analyze the current state of the organization in the process of solving the problem in the long-term span. A small survey (questionnaire) survey using a small number of survey questions related to the part to be analyzed is conducted. The engagement system of the present invention analyzes the partial status of the organization in the process of solving the problem in the long-term span based on the results of the small-scale survey, and solves the problem in the short-term span related to the problem in the long-term span. Action plan in the short-term span to identify the specific problem and solve the identified secondary problem.

FIG. 2 shows an overall configuration of an engagement system according to an embodiment of the present invention. In the engagement system 1 of the present embodiment, a plurality of respondent terminal devices 10, a plurality of administrator terminal devices 12, a plurality of site manager terminal devices 14, at least one survey server 100, and a management server 200 communicate with each other via the Internet. Connected via a line.

The respondent terminal device 10 is a terminal used by members of an organization managed by the engagement system 1 of the present embodiment, and is used for inputting a survey (questionnaire) answer by the members of the organization.
The administrator terminal device 12 is a terminal used by an administrator (manager, personnel, etc.) of an organization that is managed by the engagement system 1 of the present embodiment, and accesses the survey server 100 described later to the members. Conduct survey registration, access the management server 200 to be described later, conduct survey analysis, view analysis results, compare analysis results of surveys conducted in the past and survey analysis results conducted in other organizations It is used to perform tasks such as provision, action plan browsing, setting, and progress management.
The on-site manager terminal device 14 is a terminal used by an on-site manager (a person who manages a department within the organization, such as a section manager), which is managed by the engagement system 1 of the present embodiment. Used to access tasks and perform tasks such as viewing and progress management of action plans.
Note that the administrator terminal device 12 and the site manager terminal device 14 may function as a terminal device for surveying the manager and the site manager (similar to the respondent terminal device 10).

  The survey server 100 is a server that provides survey questions to the respondent terminal device 10 and receives responses to survey questions from the respondent terminal device 10. The survey server 100 includes an interface server 110 serving as an interface for providing survey questions and receiving answers to the survey questions, and responding to survey questions and survey questions by each member of the organization, organization members / managers / site managers. Identification information, organization member / manager / site manager department identification information, organization identification information, organization attribute information including the organization's business model / scale / growth stage, organization members / administrator / And a database 120 for storing attribute information such as job titles of field managers, identification information of each terminal used by the organization, and the like.

  Upon receiving the survey execution registration from the administrator terminal device 12, the survey server 100 provides the survey question stored in the database 120 to the respondent terminal device 10 via the interface server 110, and provides the survey question provided. Is received from the respondent terminal device 10. The registration of survey execution from the administrator terminal device 12 includes information indicating whether to perform a survey in a long-term span or a small-scale survey in a short-term span. When the survey server 100 is instructed to conduct a survey in a long span, the survey server 100 registers the survey implementation using many survey questions. In addition, when the survey server 100 is instructed to perform the survey in the short-term span, the management server 200 described later on the analysis result of the survey in the long-term span recently performed on the organization to be surveyed. A small number of survey questions are selected based on the survey results obtained in the long-term span, and the implementation of the small-scale survey using the selected small number of survey questions is registered. The survey server 100 totals the answers to the survey questions by the members stored in the database 120 included in the survey server 100, and transfers the total results to the database 220 included in the management server 200 described later. The interface server 110 included in the survey server 100 may be configured as a mail server as an example. In this case, the interface server 110 transmits and receives exchanges with each terminal device described above by mail. Further, the interface server 110 may be configured as a WEB server as an example. In this case, the interface server 110 exchanges data with each terminal device described above by HTTP.

The survey server 100 has a function of authenticating members of the organization, and the authentication function can manage answers to survey questions for each member of the organization. The survey server 100 has a function of authenticating an organization administrator, and also has a function of authorizing a range of organizations that can be managed by the organization administrator authenticated by the authentication function. The survey server 100 may be prepared individually for each organization to be managed, or one survey server 100 may be prepared for a plurality of organizations. The survey server 100 may be installed in an organization to be managed, or may be installed in an ASP or cloud managed by a service company that provides the engagement system 1.

  The management server 200 is a server having a function of receiving and further analyzing the totaled results of the answers to the survey questions by the members of the organization transferred from the survey server 100, and a function of supporting the management of the organization based on the analysis results It is. The management server 200 conducts analysis of surveys (including small-scale surveys), browses analysis results, provides comparisons with analysis results of surveys conducted in the past and surveys conducted at other organizations, and action plans Interface server 210, which is an interface for performing operations such as browsing, setting, and progress management, responses to survey questions by members of the organization, analysis results of responses to survey questions, action plans and implementation status of the action plans , Organization member / administrator / field manager identification information, organization member / administrator / field manager department identification information, organization identification information, organization member / administrator / field manager title, etc. A database 220 for storing attribute information, identification information of each terminal used by the organization, and the like for each organization; .

  When the management server 200 is instructed by the administrator terminal device 12 to analyze the result of summarizing the answers to the survey questions by the members of the organization, the management server 200 transfers the results from the survey server 100 and stores them in the database 220. The tabulated result of the answer to the survey question is analyzed, and the analysis result is provided to the manager terminal device 12 and stored in the database 220. In response to a request from the administrator terminal device 12, the management server 200 provides an analysis result in comparison with a summary result of a survey conducted in the same organization in the past, or a summary of a survey conducted in another organization Provide compared with results. In response to a request from the administrator terminal device 12, the management server 200 proposes an action plan according to the result of counting the answers to the survey questions by the members of the organization, and selects the action plan selected by the organization from the proposed action plan. Set and manage the progress of the set action plan. Further, in response to a request from the survey server 100, the management server 200 responds with a survey analysis result in a long-term span recently implemented in a predetermined organization included in the request. The interface server 210 included in the management server 200 may be configured as a mail server as an example. In this case, the interface server 210 transmits / receives communication with each terminal described above by mail. Further, the interface server 210 provided in the management server 200 may be configured as a WEB server as an example. In this case, the interface server 210 exchanges the above-described communication with each terminal by HTTP.

The management server 200 has a function of authenticating an organization administrator, and also has a function of authorizing a range of organizations that can be managed by the organization administrator authenticated by the authentication function. The management server 200 has a function of authenticating the site manager of the organization, and also has a function of authorizing a range of departments in the organization that can be managed by the site manager of the organization authenticated by the authentication function. The management server 200 is capable of managing a plurality of organizations, and is installed in an ASP or cloud managed by a service company that provides the engagement system 1.

  FIG. 3 shows a functional block diagram of the survey server 100 of the present embodiment. The survey server 100 of the present embodiment includes a survey execution registration unit 101, a survey question transmission unit, a survey question answer reception unit 103, a survey answer totaling unit 104, a survey result transfer unit 105, and a survey question setting unit 106.

  The survey implementation registration unit 101 performs survey implementation registration for the members in response to a request from the administrator terminal device 12. The survey execution registration unit 101 registers information such as a survey range (organization and departments in the organization) and time included in the request from the administrator terminal device 12 in the database 120 as survey execution registration information. The survey execution registration unit 101 includes, in the survey execution registration information, an instruction to execute a survey using many survey questions when the request from the administrator terminal device 12 includes an instruction to execute a survey in a long span. . In addition, when the request from the administrator terminal device 12 includes an instruction to execute a small-scale survey in a short span, the survey execution registration unit 101 performs a survey on the survey question setting unit 106 described later. Obtained from the management server 200 the analysis results of the survey conducted over the long-term span recently implemented in the scope (organization, departments within the organization, etc.), and ordered to select the survey questions based on the acquired analysis results of the survey To do. Then, the survey execution registration unit 101 includes an instruction to perform a small-scale survey using the survey question selected by the survey question setting unit 106 in the survey execution registration information.

  The survey question transmission means 102 refers to the survey execution registration information registered in the database 120, and at the time registered in the survey execution registration information, the survey (small-scale survey) registered in the survey execution registration information is reached. The survey question read from the database 120 is transmitted to the respondent terminal device 10 to the respondent terminal device 10 in the range in which the respondent terminal device 10 is included. When the survey to be performed is a survey in the long-term span, the survey question transmission means 102 reads many survey questions from the database 120 and transmits them to the respondent terminal device 10, and the survey to be performed is a small-scale in the short-term span. In the case of a survey, the selected survey question included in the survey implementation registration information is read from the database 120 and transmitted to the respondent terminal device 10.

  The survey question answer receiving means 103 receives the answer to the survey question transmitted by the survey question sending means 102 from the respondent terminal device 10 and stores the received answer to the survey question in the database 120. The answer to the survey question received by the survey question answer receiving means 103 is stored in the database 120 in association with at least the identification information of the member of the organization who made the answer.

  The survey response totaling means 104 executes a totaling process for responses to the survey questions stored in the database 120 and stores the totalized results in the database 120. The counting method by the survey response counting means 104 will be described later.

  The survey result transfer means 105 transfers the result of counting the answers to the survey questions stored in the database 120 to the management server 200 as a survey result. As a result of the survey conducted by the survey result transfer means 105 to the management server 200, the identification information of the organization to which the member of the organization that made the answer belongs at least to the answer to each survey question, and the answer The information is transferred to the management server 200 in association with the organization identification information.

  The survey question setting unit 106 analyzes a survey in a long-term span that has recently been conducted in the range (organization, department in the organization, etc.) surveyed from the management server 200 based on the command from the survey execution registration unit 101. Obtain the results and select the survey questions to be used for the small-scale survey based on the survey analysis results obtained in the long-term span. More specifically, the survey question setting means 106 selects a survey question that has a strong influence on the score of the item related to the diagnosis result currently being improved from the survey analysis result in the long-term span acquired from the management server 200 as a small-scale survey. Select as a survey question to be used for.

  The survey question setting means 106 causes the manager terminal device 12 to display the analysis result of the survey conducted in the long-term span recently, and causes the administrator to select the survey question to be used for the small-scale survey based on the result. Anyway. The survey question setting means 106 also includes a long-term survey analysis result, attribute information such as business model, scale, and growth stage of the survey area (organization, department within the organization, etc.) and a small scale. A survey question used for a small-scale survey may be automatically selected by an inference engine or the like based on knowledge of rules, cases, etc. registered in the database 120 in advance, which defines a relationship with a question used for a survey. good. When such a configuration is adopted, knowledge of rules, cases, etc. may be stored individually according to the type of business of the company being surveyed, etc. Also, using one knowledge that can be applied to the inference engine etc. It can be as simple as inferring, or it can be complex inference using multiple knowledges. In addition, it is possible to select a survey question to be used for an appropriate small-scale survey using machine learning, or to select a survey question to be used in a short-term span from other long-term survey analysis results. May be used. Furthermore, a survey question used for a small-scale survey may be selected by combining these methods. The survey question setting means 106 is a small-scale survey for the purpose of verifying the validity of the analysis method of the survey responses later, or for the purpose of preventing the respondent from responding to the survey by inertia. Random questions may be interwoven with the survey questions.

  FIG. 4 shows a functional block diagram of the management server 200 of this embodiment. The management server 200 of this embodiment includes a survey result receiving unit 201, a survey result analyzing unit 202, a survey analysis result displaying unit 203, an action plan setting unit 206, an action plan progress managing unit 207, and a survey analysis result transmitting unit 208.

  The survey result receiving unit 201 receives the survey result transferred from the survey server 100 and stores it in the database 220. The survey result received by the survey result receiving unit 201 is stored in the database 220 in association with at least the identification information of the organization in which the survey is performed.

  The survey result analysis unit 202 analyzes the total result of the answers to the survey questions stored in the database 220 in response to a request from the administrator terminal device 12, generates information as an analysis result, and stores it in the database 220. The analysis of the total result of the answers to the survey questions executed by the survey result analysis unit 202 will be described later.

  The survey analysis result display means 203 displays the survey analysis result stored in the database 220 in response to a request from the administrator terminal device 12. The survey analysis result display unit 203 displays, for example, a comparison between the survey analysis result of the organization requested to display and the survey analysis result of other organizations, or analysis within the organization or department requested to display. Results may be displayed, or analysis results compared by sex, age, etc., or changes in survey analysis results over time may be displayed.

  The action plan setting means 206 is an organization or organization according to at least one improvement item appropriate for the current organizational situation analyzed by the survey result analysis means 202 based on the results of the aggregation and analysis of the answers to the survey questions. An action plan for organizational development in the department is set and stored in the database 220.

  The action plan progress management unit 207 exchanges the progress status of the action plan for the organization development in the organization or the department of the organization set by the action plan setting unit 206 with the manager terminal device 12 and the site manager terminal device 14. Manage through.

  Based on the request from the survey server 100, the survey analysis result transmission means 208 displays the analysis result of the survey in the long-term span that was recently performed in the requested survey range (organization, department in the organization, etc.). Acquired from the database 220 and transmits the acquired analysis result of the survey to the survey server 100.

Below, the survey implemented by the engagement system 1 of this embodiment and survey analysis are demonstrated using FIGS.
FIG. 5 is a diagram illustrating an example of an answer page to a survey question used in a survey executed by the engagement system 1 of the present embodiment and an example of a survey question. In the survey implemented by the engagement system 1 of the present embodiment, a plurality of survey questions for measuring work engagement with an organization or a supervisor are presented to members of the organization, and answers to the survey questions are accepted. The survey questions presented to the members of the organization are the members of the organization members as shown in FIG. 6, the degree of satisfaction with the organization, work, boss, workplace, and items related to multiple diagnostic areas. It is a question to measure the degree of expectation (what is expected of the company) and satisfaction (what is satisfied with the company). In the engagement system 1 of the present embodiment, the items related to the diagnosis area may be grouped into groups indicating the characteristics of the diagnosis area (such as item groups of the diagnosis area related to management). For each survey question, for example, depending on the responses of the members of the organization to each survey question, the scores regarding the satisfaction of the members of the organization, the organization, the job, the supervisor, and the workplace, and the expectation in each diagnosis area And the score relating to the degree of satisfaction are defined, and the survey response totaling means 104 included in the engagement system 1 of the present embodiment is configured so that each organization, each department, each attribute of the organization, etc. Based on the answers to survey questions from members of the department of the organization, the scores for the degree of satisfaction of the members of the organization with respect to the organization, work, boss, workplace, and items related to each diagnosis area Are aggregated (for example, a point average). The survey response totaling means 104 may further obtain a value obtained by averaging the total results of each item for each group indicating the characteristics of the diagnosis area. The above score definition may be defined for a combination of answers to multiple survey questions, and not only a simple score is defined, but a specific item added or subtracted according to the answer, A scale factor for the total score may be defined.

FIG. 7 shows an example in which the survey carried out by the engagement system 1 of the present embodiment is organized and displayed from the viewpoint of work engagement with respect to an organization or a supervisor. The survey result analysis unit 202 included in the engagement system 1 of the present embodiment is configured to calculate the degree of satisfaction with respect to the organization, work, boss, and workplace of the members of the aggregated organization and items related to each diagnosis area. A value (hereinafter referred to as “ engagement score” ) indicating the total engagement of members calculated based on the score of expectation / satisfaction is calculated, and the calculated engagement score is stored in the database 220. A deviation value or the like in an engagement score calculated in the past of the organization may be obtained, and the ranking or the like among a plurality of organizations stored in the database 220 may be derived. The engagement score is calculated, for example, by summing the weights of the organization members, the work, the manager, the satisfaction with the workplace, and the expectation / satisfaction of the items related to each diagnosis area. can do. The engagement score may be calculated for each organization, each department of the organization, or each attribute of the member. The ranks and deviation values of the calculated engagement scores may be displayed in comparison with, for example, an organization or department in the same industry, or may be displayed in comparison with an organization or department of the same scale. By displaying in this way, it can be determined that the organization needs to be rebuilt when the motivation for work in the organization's departments and composition is low compared to other companies in the same industry , that is, when the engagement is low. In comparison, when the engagement is high (organizational condition is good), it can be determined that it is time to expand the business.

FIG. 8 shows an example in which the items in the diagnosis area are arranged and displayed on the two axes of expectation and satisfaction for the survey carried out by the engagement system 1 of the present embodiment. As shown in FIG. 7, the survey result analysis unit 202 included in the engagement system 1 of the present embodiment has the score and satisfaction that the diagnostic items illustrated in FIG. A two-dimensional graph can be created as an analysis result with the scores totaled for the degrees as axes. By performing such plotting, for example, items that have high expectations and satisfaction levels of organizational members are the strengths of the organization and no improvement is needed at the moment. It is possible to grasp at a glance that items with high and low satisfaction are weaknesses of the organization and need to be improved. In the example shown in FIG. 8, for example, the items of the diagnostic area related to management (I. Information provision, J. Information collection, K. Judgment behavior, L. Support behavior) generally have low expectations. Workers can grasp that they are working independently. In addition, since the items related to the organizational climate (E. organizational climate) have high expectations and low satisfaction, it can be understood that the organizational climate needs to be improved.

FIG. 9 shows an example of organizing and displaying the survey carried out by the engagement system 1 of the present embodiment in terms of department, job title, gender, year of entry, and the like. The survey result analysis means 202 included in the engagement system 1 of the present embodiment includes, for each attribute such as the department or position of the organization that conducted the survey, job satisfaction regarding the supervisor, item groups of each diagnosis area, and items of each diagnosis area. As a result of the analysis, the score and the deviation value of the score can be calculated. By displaying in this way, for example, as shown in FIG. 9, the Chubu branch office has a high level of dissatisfaction with the company and a high degree of satisfaction with the supervisor. It is possible to understand that there is no agreement between the supervisor (on-site manager) and the subordinates at the site because the satisfaction of the headquarters members, the satisfaction of the supervisor, and the remarkably bad. The survey analysis result display means 203 may be configured to provide an answer to a survey question regarding a specific individual in response to a request from the administrator terminal device 12 or the site manager terminal device 14.

FIG. 10 shows an example in which the survey result executed by the engagement system 1 of the present embodiment is displayed in comparison with the analysis results of the company and the department accumulated in the past. The survey result analysis means 202 provided in the engagement system 1 of the present invention totals the degree of job satisfaction regarding the supervisor, the item group of each diagnosis area, and the items of each diagnosis area for each organization of the surveyed organization or the general organization. It is possible to obtain a transition over time such as a score obtained and a deviation value of the score. By making such a display, for example, looking at the company-wide comparison shown in FIG. 10, the overall level is high, but it is judged that the survey is necessary because the engagement is lower than half a year ago, The second sales department can determine that it is necessary to reorganize the organization because there is no sign of improvement in the second sales department by looking at the aged department comparison shown in FIG. The survey result analysis unit 202 draws the secular change of the item related to each diagnosis area on the two-dimensional graph in which the items related to each diagnosis area shown in FIG. 8 are plotted based on the expectation and satisfaction. It may be.

FIG. 11 is an example of a table that defines the relationship between the attributes of the organization and department indicated by the business model, the scale, the stage of organizational growth, etc., and the problems that are likely to occur in the organization or department having the attribute. FIG. 11 shows only the attributes of the business scale and the growth stage of the organization for the sake of simplicity. FIG. 12 shows an example of a table that defines the relationship between a problem that occurs in an organization or a department and items related to a diagnosis area that may have a lower score when the problem occurs in the organization or the department. It is. The survey result analysis unit 202 included in the engagement system 1 of the present embodiment is an item related to the attribute of the organization or department defined in the format of such a table or function and the diagnosis area where the score may be lowered. Based on the relationship, the items related to the diagnosis area where the score may be lowered in the surveyed organization or department are identified, and the items related to the specified diagnosis area and the diagnosis area shown in FIG. Based on the value of the expectation and satisfaction of the items, the items to be improved such as the surveyed organization and department are determined. The survey result analysis unit 202, for example, among the items related to the diagnosis area that may cause a decrease in score specified based on the attribute of the organization or department, is the worst 3 item that is low in satisfaction from the result of the survey response May be determined as an item to be improved. In addition, based on past organizational improvement data, items related to the diagnostic area where the most effective improvement was found when the situation is similar to the surveyed organization or department should be determined as items to be improved. Anyway. Furthermore, it may be determined as an item to be improved based on other criteria.
The items relating to the diagnosis area to be improved analyzed in this way are used for selecting survey questions to be used for a small-scale survey by the survey question setting means 106 and for setting action plans by the action plan setting means 206.

FIG. 13 is a diagram illustrating an example of an action plan registered in the database 220 of the engagement system 1 of the present embodiment. As shown in FIG. 13, the action plan used in the engagement system 1 of the present embodiment is data including action plan contents, action plan implementation items, items expected to be improved by implementing the action plan, and the like. Defined. The action plan setting means 206 provided in the engagement system 1 of the present invention presents items related to the diagnosis area to be improved to the manager terminal device 12 based on the analysis result of the survey by the survey result analysis means 202, The range (whole organization, some departments, etc.) that the administrator of the organization wants to improve from the administrator terminal device 12 and items ( engagement , item group of diagnosis area, item of diagnosis area) that want to improve The specification is accepted, and at least one action plan is extracted from the database 220 based on the specified information and is proposed to the administrator terminal device 12. Then, when the administrator selects an action plan from among the proposed action plans, the action plan setting means 206 includes a range in which the selected action plan is desired to be improved, an implementation start time set by the administrator, The action plan is set in association with the execution date and stored in the database 220. The set execution target action plan is managed by the action plan progress management means 207, and can be browsed from the manager terminal device 12 and the site manager terminal device 14 in the range to be improved. In addition, for the set execution target action plan, the progress status of the action plan is stored in the database 220 from the on-site manager terminal device 14 in the range to be improved under the management of the action plan progress management means 207. By browsing the registered progress status from the administrator terminal device 12, the administrator can sequentially grasp the progress status of the action plan to be executed. When a plurality of execution target action plans are set, the progress status of the plurality of execution target action plans may be displayed in a list. FIG. 12 shows an example of the progress status display of the implementation target action plan.

The action plan registered in the database 220 may be statically created in advance by the service company that provides the engagement system 1, but in addition to this, for example, the action plan is managed by the action plan progress management unit 207. Based on the analysis results of surveys before and after the implementation of action plans implemented in the past, items related to diagnostic areas that have a significant difference before and after the implementation of the action plan may have been improved by the action plan. Extract items as items and add them to the improvement points of the action plan, or improve the action plan if there is no significant difference between before and after the execution of the action plan, even though it has been improved by the action plan Improvement points by action plan, such as removing from points To may be changed.

As mentioned above, although embodiment of this invention was described so far, this invention is not limited only to the example of above-described embodiment, It can implement in various aspects by adding an appropriate change. .
For example, in the above-described embodiment, the engagement system 1 includes a plurality of respondent terminal devices 10, a plurality of administrator terminal devices 12, a plurality of site manager terminal devices 14, at least one survey server 100, and a management server 200. Although described as a configuration connected via a communication line such as the Internet, it is also possible to omit each terminal or configure the engagement system 1 with only the management server 200 by omitting the survey server 100. It is. In the case of such a configuration, for example, a sheet on which a survey question is printed is distributed, an organization member fills in an answer, the survey result is collected, and the survey result is input by the input means provided in the management server 200. . For each analysis result, the manager or the site manager may use the display means or input means of the management server 200 to view the survey results, set the action plan, or manage the progress.

1 Engagement system 10 Respondent terminal device 12 Manager terminal device 14 Site manager terminal device 100 Survey server 101 Survey execution registration means 102 Survey question sending means 103 Survey question answer receiving means 104 Survey answer totaling means 105 Survey result transferring means 106 Survey question Setting means 110 Interface server 120 Database 200 Management server 201 Survey result reception means 202 Survey result analysis means 203 Survey analysis result display means 206 Action plan setting means 207 Action plan progress management means 208 Survey analysis result transmission means 210 Interface server 220 Database

Claims (2)

An organization development support system that supports the strengthening and improvement of an organization by conducting a survey in a long span and a small survey in a short span.
A survey response aggregation means for creating a survey aggregation result by aggregating answers to a plurality of survey questions;
A survey result analyzing means for analyzing the survey totalization results;
A survey question setting for selecting a survey question to be used for the small-scale survey in the short-term span based on the result of analyzing the survey totalization result of the survey in the long-term span performed by the survey result analysis unit. Means,
An organization development support system characterized by comprising: The analysis result by the survey result analysis means includes items to be improved of the organization determined based on the attribute of the organization and the survey summary result of the survey in the long-term span performed on the organization. ,
The survey question setting means selects a survey question to be used for the small-scale survey in a short-term span based on items to be improved by the organization.
The organization development support system according to claim 1.

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