JP6621903B1 - Management diagnosis support device and management diagnosis support program - Google Patents

Abstract

An object of the present invention is to provide a management diagnosis support device and a management diagnosis support program that can comprehensively diagnose management. A management diagnosis support apparatus (10) is provided with a plurality of diagnosis elements related to business management assigned to each of a plurality of question items and a result of a questionnaire given by a president, an executive employee, and a general employee. A storage unit 15 for storing an analysis table in which a score indicating a weight is set for each diagnostic element corresponding to the question item, an answer score based on the answer result of the question item, and an analysis table corresponding to the question item Calculate the individual element evaluation value for each diagnostic element for each question item by multiplying by the score for each diagnostic element set in, and add up the individual element evaluation values for all questions for each diagnostic element And an output unit 14 that totals the individual element total values for each layer and outputs the total values in a graph or a table. [Selection] Figure 2

Description

  In particular, the present invention relates to a management diagnosis support apparatus and a management diagnosis support program that can comprehensively determine the soundness of management of a small and medium enterprise.

Conventionally, various methods have been taken as methods for diagnosing the soundness of corporate management.
Company Profile, Articles of Incorporation, Copies of Company Register, Shareholder List, Company Organization Chart, Employee List, Position List, Salary List, Latest Final Declaration Documents, Financial Statements (Balance Sheet, Income Statement, SG & A Expense Statement), Month Next financial statements (balance sheet, income statement, SG & A statement), top sales contribution list, top purchase dependency list, cash flow chart or cash flow chart, fixed asset list, fixed asset valuation list, bank borrowing Business diagnosis is conducted with reference to a vast amount of materials such as amount list, loan repayment plan, rent list and lease agreement, off-book debt list, affiliated company information and so on.

  In addition, as a prior art related to management diagnosis, Patent Document 1 describes that, from the viewpoint of creating and utilizing knowledge, the knowledge management diagnosis method that automatically generates a community to evaluate and diagnose corporate management and enhance it A questionnaire about people's awareness and work styles, etc., based on the questionnaire, diagnoses the management status of the organization, indicates the direction of improvement / reform, and is a community of people who are interested in specific knowledge or who are close to work style A technique for automatically generating the above is disclosed. In Patent Document 1, knowledge assets are classified into individual work style characteristics, work style characteristics in an organization, and present and future profit sources, and knowledge management characteristics are added. Correlation analysis is performed using these characteristics, and evaluation / generation evaluates the analysis result by the correlation analysis or generates a community from the analysis result.

  Further, in Patent Document 2, in order to make it possible to grasp management activities in a company, a check sheet on which predetermined check items are described is used to objectively determine the management status of the diagnosis target company. There has been proposed a management diagnosis system that diagnoses and performs appropriate management improvement activities based on the improvement direction plan derived from the diagnosis result.

  Patent Document 3 provides a template that can be evaluated from the perspective of whether or not the company has given consideration to the environmental and social aspects in order to clarify the corporate responsibility that is required to contribute to the creation of a sustainable society. For this purpose, a vertical axis is provided with a management diagnosis item display field for displaying management diagnosis items for each item, a general evaluation standard is provided on the horizontal axis, and the evaluation standard is based on a plurality of stages. A point of interest display field to be displayed along with the points is provided, a point entry field is provided to enter the points obtained when each management diagnosis item is evaluated based on the general evaluation criteria, and further, a subtotal of the horizontal axis and the vertical axis A management diagnosis template having a total score entry field is disclosed.

JP 2002-207844 A JP 2003-248752 A JP 2006-209289 A

The so-called “good company with the future” is determined not only by the profitability and growth potential of the company as estimated from the past financial statements, but also by various factors.
There is also a management diagnosis called a comprehensive diagnosis, but in reality, the organization, personnel, management strategy, marketing, sales, production, etc. are judged separately, and then they are reviewed and commented on.

  While the present inventor is engaged in management diagnosis of various companies, it is difficult to make an accurate management diagnosis of a company simply by focusing on each element such as personnel and finance as disclosed in the above patent document. Comprehensive diagnosis of these elements that are intertwined individually and intricately, including behavior, penetration of management philosophy and vision, adequacy of business model, systematization of work and operations, organizational environment where human resources grow through work, etc. Knowing that it is necessary to do so, the present invention has been completed.

  Therefore, an object of the present invention is to provide a management diagnosis support apparatus and a management diagnosis support program that can comprehensively diagnose management.

  The management diagnosis support apparatus of the present invention is to aggregate and display the results of a score-type questionnaire for selecting an answer from a plurality of options for a question item, and the questionnaire of the questionnaire that has been answered from each layer constituting the organization An analysis table in which a plurality of diagnostic elements related to corporate management are assigned to each of the answer results and the plurality of question items, and a score indicating weighting is set for each of the diagnostic elements corresponding to the plurality of question items Storage means storing the analyzed analysis table, analysis means for analyzing the answer result of the questionnaire, and output means for outputting the analysis result by the analysis means, the analysis means comprising: By multiplying the answer score by the answer result and the score for each diagnostic element set in the analysis table corresponding to the question item, diagnosis of each question item is performed. Individual element evaluation values are calculated for each element, individual element evaluation values for all questions are aggregated for each diagnostic element to calculate individual element aggregation values, and the output means aggregates the individual element aggregation values for each hierarchy In this case, the data is output as a graph or a table.

  The management diagnosis support program of the present invention is to aggregate and display the results of a score method questionnaire for selecting an answer from a plurality of options for a question item, and the questionnaire of the questionnaire that has been answered from each level constituting the organization An analysis table in which a plurality of diagnostic elements related to corporate management are assigned to each of the answer results and the plurality of question items, and a score indicating weighting is set for each of the diagnostic elements corresponding to the plurality of question items A computer having a storage means storing the analyzed table, the answer score according to the answer result of the question item, and a score for each diagnostic element set in the analysis table corresponding to the question item Multiply to calculate individual element evaluation values for each diagnostic element of each question item, and aggregate individual element evaluation values for all questions for each diagnostic element. Analyzing means for calculating the value and analyzing the answer result of the questionnaire, and functioning as an output means for summing up the individual element aggregated values, which are the analysis results by the analyzing means, for each of the hierarchies and outputting them as a graph or a table, It is characterized by that.

According to the present invention, the storage means includes a result of a questionnaire consisting of a plurality of question items answered from each level constituting the organization, and a plurality of diagnostic elements related to corporate management for each of the plurality of question items. And an analysis table in which a score indicating weighting is set for each diagnostic element corresponding to the plurality of question items.
The analysis means multiplies the answer score by the answer result of the question item and the score for each diagnostic element set in the analysis table corresponding to this question item, and the individual element evaluation value for each diagnostic element of each question item Is calculated. The analysis means calculates the individual element total value by totaling the individual element evaluation values for all questions for each diagnosis element.
Therefore, since the aggregated values of individual elements can be compared for each hierarchy that makes up the organization and for each diagnostic element, problems related to corporate management, such as recognition among the hierarchies, gaps in evaluation, consistency between diagnostic elements, etc. Points can be clarified.
Since the output means totals the individual element total values for each hierarchy and outputs them as a graph or a table, the respondent can easily grasp the total results.

  The analysis unit can calculate a corporate health index by totaling the individual element total value for each diagnosis element. Since the corporate health index is an aggregation of individual element total values for each diagnostic element, it can be used as an index as corporate health.

  The diagnostic elements may include a president, management philosophy / vision, business model, systemization / typing, behavioral environment, stretch, support, autonomy, discipline, trust, corporate environment analysis, results analysis, and results.

  The output means may have a function of comparing and displaying diagnosis results at different times. By comparing and displaying the diagnosis results at different times, the respondent can check how the company has grown and changed from the previous time to the previous time and from the previous time to the current time.

  The output means may include displaying at least a distribution of answer scores for each hierarchy in a boxplot. With the box-and-whisker chart, it is possible to visually grasp the degree of variation in the responses by the respondents and the gap between the respondents' recognition and evaluation for each hierarchy.

The output means, when the answer scores for the questions are arranged in ascending or descending order, the upper edge of the rectangular figure is the average of the answer scores of the half from the largest, the lower edge of the rectangular figure is the half of the smallest The average value of the answer score, the tip of one whiskers extending upward from the top edge of the rectangular figure is the maximum value of the answer score, and the tip of the other whiskers extending downward from the bottom edge of the rectangle figure is the minimum value of the answer score The boxplot is output for each question.
By making such a box-and-whisker chart, the position of the upper edge is not affected by the distribution of the answer score of the half of the entire answer scores, and the position of the lower edge is the position of the entire answer score. Since it is not affected by the distribution of the answer scores of the half from the largest, the distribution of the answer scores can be more accurately reflected in the boxplot.

  The output means may have a non-specific function of the respondent in order not to know who answered.

The storage means stores a management action table in which a management action that improves the individual element aggregate value is associated with the degree of influence on the question affected by the management action, and the management action is classified for each diagnostic element. And a suggesting means for determining a diagnostic element recommended for improvement from the individual element evaluation value calculated by the analyzing means, and the output means is configured to manage the management action table based on the diagnostic element recommended for improvement. The management action and the degree of influence on the question can be output.
Diagnosis elements that focus on improvement are clarified, and management actions to improve individual element evaluation values and the degree of influence on questions can be easily grasped.

The management act table stores the management act in association with the execution difficulty level, and the output means can output the execution difficulty level together with the management act.
When executing a management action for improving a diagnostic element, it is possible to easily grasp the difficulty of execution.

  According to the present invention, it is possible to recognize the strengths and weaknesses of the diagnostic elements related to corporate management from the overall viewpoint, and since the individual element aggregate values can be compared for each hierarchy constituting the organization and for each diagnostic element, Issues related to corporate management, such as recognition between levels, evaluation gaps, consistency between diagnostic elements, etc. can be clarified, and respondents can easily grasp the aggregate results using graphs or tables . Therefore, the management diagnosis support apparatus of the present invention can comprehensively diagnose management.

It is a figure which shows the state with which the management diagnosis assistance apparatus which concerns on Embodiment 1 of this invention and the terminal device for answering a questionnaire were connected via the internet. It is a figure for demonstrating the structure of the management diagnosis assistance apparatus shown in FIG. It is a conceptual diagram for demonstrating the framework of a growth driver theory. It is a figure of the analysis table which a management diagnosis support apparatus shown in FIG. 1 uses for a diagnosis. It is a figure of an example of the questionnaire screen displayed on the terminal device shown in FIG. 1, (A) is a figure of the questionnaire screen of the 1st question, (B) is a figure of the questionnaire screen of the 2nd question. It is the figure which output the count result by the list. It is the figure which output the total result by the line graph. It is the figure which output the total result with the radar chart. It is the figure which output the total result by the box-and-whisker chart. It is a table | surface which shows the individual element total value for every respondent. It is a figure for demonstrating the structure of the management diagnosis assistance apparatus which concerns on Embodiment 2 of this invention. It is a figure which shows an example of the management action table. This is a display example in which a management action output by the output means is associated with a question expected to be improved by this management action.

(Embodiment 1)
A management diagnosis support apparatus according to Embodiment 1 of the present invention will be described with reference to the drawings.
The management diagnosis support apparatus 10 according to the first embodiment is a computer that operates a management diagnosis support program. The management diagnosis support apparatus 10 can be a server installed in an operating company that performs management diagnosis, or can be a rental server (cloud server) in which a management diagnosis support program is installed.

The management diagnosis support apparatus 10 is communicably connected to a terminal apparatus T installed in a company that receives a management diagnosis via the Internet W, which is an example of a telecommunication line.
The terminal device T is connected to an intranet N of a company that receives a management diagnosis, and is connected to the Internet W via a relay device R. The terminal device T includes a manager terminal device T1 operated by a manager, a manager terminal device T2 operated by a manager employee, and a general employee terminal device T3 operated by a general employee. In this embodiment, each of the manager, the executive employee, and the general employee operates separate terminal devices T (the manager terminal device T1, the executive terminal device T2, and the general employee terminal device T3). You may make it operate a common terminal device.

  The terminal device T operated by the manager, the executive employee, and the general employee can use a computer such as a desktop type, a notebook type, a laptop type, a tablet type, and a smartphone. The terminal device T browses the questionnaire, the output result, etc. from the management diagnosis support apparatus 10 by accessing the management diagnosis support apparatus 10 with browsing software.

The management diagnosis support apparatus 10 aggregates and analyzes the results of a score-type questionnaire that selects an answer from a plurality of options for a question item, automatically displays a comment by text, or displays it manually.
As shown in FIG. 2, the management diagnosis support apparatus 10 includes a communication unit 11, a questionnaire unit 12, an analysis unit 13, an output unit 14, and a storage unit 15.

The communication unit 11 has a function of outputting data received from the Internet W to each unit or inputting data from each unit and transmitting the data to the Internet W.
Based on a request from the terminal device T (see FIG. 1), the questionnaire means 12 reads out a screen for inputting a questionnaire for managers, executive employees, and general employees from the storage means 15, and communication means 11 to transmit. The questionnaire means 12 receives the answer result from the terminal device T and stores it in the storage means 15.

The analysis means 13 has a function of analyzing the answer result of the questionnaire that has been answered.
The output means 14 can output the analysis result by the analysis means 13 as a display screen to the terminal device T, output it to a printing device (not shown), or convert it into a file of various formats and output it.

The storage unit 15 is a non-volatile memory in which an OS, application software such as a management diagnosis support program, setting data, and the like are stored. The storage means 15 can be a disk drive or a flash memory.
In addition, the storage means 15 includes a plurality of questions that become a questionnaire, and a response result of a questionnaire that includes a plurality of question items answered from each level (management (president), executive employee, general employee) constituting the organization. Is stored. Further, the storage unit 15 stores an analysis table.

  Here, as a result of earnest research on actual and sound corporate management, the present inventor has clarified the corporate management mechanism for realizing long-term stable growth. Found to diagnose the degree of soundness. This will be described based on the framework shown in FIG.

  As shown in the framework shown in Fig. 3, the five major elements of “President”, “Management Philosophy / Vision”, “Business Model”, “Systemization / Type Setting”, and “Behavioral Environment” are the driving forces for smooth operation and growth of the company. As the main driver, and as the driving force for creating the “behavioral environment” where employees grow up, the elements of “stretch”, “support”, “autonomous”, “discipline”, and “trust” are regarded as sub-drivers, and the present invention is intricately intertwined. These drivers can be evaluated and diagnosed comprehensively.

In addition, the meaning of each term said here is as follows.
“President” is the person in charge of management, and the president envisions the business framework, envisions the ideal way of each driver, shows the direction of the company, values the employees, and gives the employees the motivation and power It is an important presence in corporate management that plays a role in controlling the improvement and growth of employees and the company as a whole.

  With regard to the “Management Philosophy / Vision”, when a company aims to grow or improve, it is necessary for all employees to share important values and directions. To that end, as the company's key points and backgrounds, "What are you aiming for through management?" "How do you want to make the future of employees?" "How do you want to contribute to society by developing your company?" The management philosophy and vision that is the basis of is essential for sound management.

  A “business model” that shows how a company produces profits is important for management. In order to create a good business model, it is said that the order of “narrow down target customers” → “scrutinize and identify the value that the customer wants” → “devise a method to generate the provided value” is important.

  In order to make the business model created in this way actually work, it is necessary to incorporate a series of operations consisting of many procedures into the system. Systematization is a series of work, and each work is a “type”.

  What are the conditions in the workplace that employees can grow through working, and that is the “behavioral environment”, in other words, the company's climate, atmosphere, and smell, so that employees can grow A behavioral environment where learning and growth occur is desirable. As a result of studying with the cooperation of SMEs, the present inventor needs “stretch, support, autonomy, discipline, and trust as the premise that these are effective” as the conditions of the behavioral environment in which SME employees grow up. I got the conclusion that there is.

  “Stretching” means that employees take on challenges that exceed their capabilities. “Support” is used in the sense that the supervisor does not intend to control the subordinates but needs to support and support the subordinates who are stretching. “Autonomous” means that employees decide their actions independently based on their own value judgment criteria. “Discipline” means doing what you decide to do frankly, and “trust” is stretching, support, autonomy, and human relationships that serve as the foundation for functioning discipline.

  The above five main drivers and five sub drivers not only exist and function independently, but also affect each other. The arrows in FIG. 3 indicate the direction in which these ten drivers affect.

  Businesses make money by providing products and services to their customers. Build a “business model” on how to make a profit. Some companies are rapidly growing, driven by hit products and new services. However, if the product or service gets bored by the customer, or if a product or service imitated by another company is offered at a low price, the sales will drop at once and the company will tilt.

  However, if “systemization / typing” comes along, the efficiency of the business model will increase, and it will become more sophisticated and have a non-temporary execution capability, which will enable steady growth over a period of time. It becomes.

  However, over time, the business model will gradually become obsolete as customer needs change and rival companies offer better products. Therefore, even if “systemization / typing” is completed, it cannot be said that it has been on a growth path.

  This is because there is not always the power to generate innovation, and the driving force of innovation is employees. If the power and mechanism to create “personal growth” are not incorporated into management, stable corporate management over the medium to long term Can not.

  In order for management to be successful and companies to get on a medium- to long-term growth path, it is necessary to create not only “business models” and “systemization / typing”, but also “action environments” in which people can grow. The key is the above-mentioned sub-drivers: stretch, support, autonomy, discipline, and trust.

  Effective corporate management means “corporate environment analysis”, understanding and predicting the current and future corporate environment, reading the current trends, “president”, “management philosophy / vision”, “business model”, “Systematization / typing” and “behavioral environment” are consistent, while stimulating each other dynamically, pulling each other up, and drawing a rising spiral. To that end, not only financial aspects such as sales and profits, but also control of the main driver and sub-driver while conducting “results analysis” as appropriate, including aspects of employee growth, progress in the creation of work structures, and improvement of customer satisfaction. It is necessary to do.

  The overall soundness of management in companies, especially small and medium-sized enterprises, that is, the extent to which companies are supported by employees, customers, business partners and society and have the ability to grow stably over the long term By measuring the level of 13 elements of “business environment analysis” and “result analysis” which are factors considered in management, and “actual results” actually raised by the company, comprehensive quantitative evaluation becomes possible.

Next, the relationship between the driver elements of the five main drivers and the five sub-drivers, which are the diagnostic elements in the management diagnosis support apparatus according to the first embodiment, and the three other diagnostic elements and the question items of the questionnaire The analysis table to be defined will be described with reference to FIG.
The analysis table shown in FIG. 4 is a table in which question items are arranged in the column direction, and driver elements indicating five main drivers and five sub-drivers and three other diagnostic elements are arranged in the row direction. For each item, multiple diagnostic elements related to corporate management are assigned. In the analysis table, a score indicating weighting is set for each diagnostic element corresponding to a plurality of question items.

For example, the question "The company collects information on industry, society, economy, technology, etc. on a daily basis" is the main driver's "systemization, typing" is "1.0", "corporate environment analysis" Is “1.0”.
In addition, the question “The management has repeatedly explained the meaning embedded in the management philosophy and vision to executives and general employees” is that the main driver “President” is “1.0” and “Management philosophy and vision” "Is 1.0," Behavioral environment "is" 0.6 "," Discipline "of the sub driver is" 0.4 ", and" Trust "is" 0.2 ". The score of the behavioral environment is displayed as a total value of each score of stretch, support, autonomy, discipline, and trust as sub-drivers.

These questions are answered by respondents (managers, executives, and general employees) operating the terminal device T shown in FIG. 1 to access the management diagnosis support device 10 and request screen transmission, so that the management diagnosis support device Ten questionnaire means 12 transmit a screen showing a score-type questionnaire to the terminal device T.
For example, in the questionnaire screen P1 of the first question displayed on the display means of the terminal device T shown in FIG. 5 (A), the question Q1 is “Company will receive information on industry, society, economy, technology, etc. on a daily basis. "Collected" is displayed, and the answer is "I do not think so", "I do not think so", "I can't say either", "Somewhat agree", "I think so" Correspondingly, selection buttons B11 to B15 for selecting an answer are displayed by radio buttons.
In addition, a progress bar P11 is displayed at the lower end of the questionnaire screen P1.

  The respondent selects a button corresponding to the answer to question Q1 from among the selection buttons B11 to B15, and presses down a response transmission button B16 displayed as “next”. The questionnaire means 12 reads the questionnaire screen P2 of the second question from the storage means 15 and sends it to the terminal apparatus T by the fact that the answer transmission button B16 is pressed is transmitted from the terminal apparatus T to the management diagnosis support apparatus 10. .

In the questionnaire screen P2 for the second question shown in FIG. 5B, as in the questionnaire screen P1 shown in FIG. 5, the question Q2 is “The company collects information on industry, society, economy, technology, etc. on a daily basis. Responds to multiple choices with "I don't think so", "I don't think so", "I can't say anything", "I think so", and "I think so" Then, selection buttons B21 to B25 for selecting an answer are displayed by radio buttons.
In the first embodiment, five methods of selecting one answer from five responses are adopted, but an arbitrary number of questionnaires such as three methods or eight methods are employed. You can also.

  On the questionnaire screen P2, in addition to the answer transmission button B26 displayed as “next”, one of the 70 questions is answered, and a progress bar P21 indicating that 1% of the total has been answered, It is displayed at the lower end of the questionnaire screen P2.

  The respondent selects an answer with the selection button, and answers all of the questions while sending the answer to the answer transmission button.

  When the respondent has answered all the questions, the analysis means 13 of the management diagnosis support apparatus 10 responds to the answer score by the answer result of the question items and the question items while referring to the analysis table shown in FIG. The individual element evaluation value is calculated by multiplying the score for each diagnostic element set in the analysis table.

The answer score is "1" for "I don't think so", "2" for "I don't think so", "3" for "I can't say either", "4" for "I think so""Is" 5 ".
Accordingly, if “somewhat agree” is selected with the selection button B14 in FIG. 5A, the answer score is “4”.

As shown in FIG. 6, for example, in question Q1, the answer result is “4” in five stages, so the answer score is 4/5 = 0.8. In the analysis table shown in FIG. “Systemization, type determination” is “1.0”, and “Corporate environment analysis” is “1.0”.
Therefore, in the question Q1, the individual element evaluation value of “systemization / typing” is 1.0 × 0.8 = 0.8, and “company environment analysis” is 1.0 × 0.8 = 0. 8

  In addition, the answer “4” is given to the question “Managers repeatedly explain to executives and general employees the meaning embedded in the management philosophy and vision”. Therefore, in the analysis table shown in FIG. 4, since the “president” of the main driver is “1.0”, the individual element evaluation value is 1.0 × 0.8 = 0.8. In the analysis table, “behavioral environment” is “0.6”, so the individual element evaluation value is 0.6 × 0.8 = 0.48. (In the example shown in FIG. 6, the second decimal place is rounded off to 0.5).

Thus, first, the analysis means 13 calculates the “individual element evaluation value”, and then totals the individual element evaluation values of all questions for each diagnostic element (aggregates in the column direction). Is calculated.
As a result of this aggregation, the individual element aggregation value of the “driver” of the main driver is 11.2, and the individual element aggregation value of the “management philosophy / vision” is 5.2.

Then, the analysis unit 13 calculates the “company health index” by counting “individual element total values” for each diagnosis element.
In the example illustrated in FIG. 6, the “corporate health index” (corporate health index) is 61.7.

Since the analysis means 13 updates all tabulations every time one respondent's answer is completed, the output means 14 electronically outputs a result report when all the answers are completed or when the answer is closed. Output or paper-based output, and can be presented to companies that receive management diagnosis.
The output means 14 aggregates the individual element total values for each hierarchy (manager, executive employee, general employee), outputs it as a graph or a table, and transmits it as a result report to the terminal device T via the communication means 11. .

For example, the output means 14 can output the tabulated results shown in FIG. 6 as they are. Further, the output means 14 outputs a histogram showing the frequency distribution of the answer score for each question, or sets the individual element total value expressed with a full scale of 5 on the vertical axis, and the diagnostic elements of the main driver and the sub driver on the horizontal axis. It is also possible to output a line graph.
At this time, the output means 14 can compare and display diagnosis results at different times. For example, as shown in FIG. 7, the output unit 14 can display the previous and previous line graphs side by side in addition to the current time.

Moreover, the output means 14 can output a total result by a radar chart. Even in this case, as shown in FIG. 8, the output unit 14 can display the previous and previous radar charts side by side in addition to this time.
In the tabulation result shown in FIG. 8, a radar chart is displayed with the total value of individual elements of the main driver and sub driver for each hierarchy (manager, executive employee, general employee) as a maximum of 5.

  By comparing and displaying the diagnosis results at different times in this way, the respondent can check how the company has grown and changed from the previous time to the previous time and from the previous time to the current time.

Furthermore, as shown in FIG. 9, the output means 14 can output the distribution of the answer scores for each hierarchy using a box-and-whisker chart. In this Embodiment 1, the output means 14 outputs the distribution for every hierarchy and every question with a box-and-whisker chart.
If you want to see only the distribution of each hierarchy, you can output one box-and-whisker plot using the answer scores (or answer average scores) of all the questions of each respondent, You may make it output a whip plot side by side.
The output means 14 displays the diagnosis result by the box-and-whisker chart for each hierarchy and each question shown in FIG. 9, so that the degree of variation of the answers by the respondents and the gap in the recognition and evaluation of the respondents for each hierarchy can be visualized. Can be grasped.

A box-and-whisker diagram is generally a figure in which two line segments (whiskers) extend vertically from a rectangular figure box, and the tip of one whisker extending upward from the upper edge of the rectangular figure is the answer score. , The top of the other whiskers extending downward from the bottom edge of the rectangular figure is the minimum value of the answer score, the top edge of the box is the third quartile (position 75% of the answer score), and the bottom edge of the box Indicates the first quartile (position of 25% of the answer score).
Therefore, in a general box-and-whisker diagram, the positions of 75% and 25% of the whole are the upper and lower sides of the box, and the positions may be higher or lower depending on the distribution of the entire answers.

In the first embodiment, the box-and-whisker diagram shown in FIG. 9 is a box 21 having a rectangular shape, and a beard extending from the upper end side 21a and the lower end side 21b of the box 21 (one beard 22 and the other beard 23). And the average value 21v shown in the box 21 is the same as a general box plot.
However, in the box plot of the first embodiment, when the answer scores for the questions are arranged in ascending or descending order, the upper end side 21a of the box 21 is set to the average value of the half of the box 21, The lower end side 21b is set to an average value of half of the answer scores in the smaller order.
Therefore, the position of the upper end side 21a is not affected by the distribution of the answer scores of the smaller half of the overall answer scores, and the position of the lower end side 21b is affected by the distribution of the answer scores of the half of the larger answer scores. Therefore, the distribution of answer scores can be more accurately reflected in the boxplot.

  In addition, when the data measured by the five methods are arranged in order from the smallest to the largest, the same score is often arranged. In such a case, it is difficult for the conventional box-and-whisker diagram to represent the scattering with the accuracy required for practical use. However, by using the boxplot, the scattering can be expressed more appropriately even in the case of five-method data.

The output unit 14 has a non-specific function of the respondent. For example, as shown in FIG. 10, the output means 14 displays only the numbers when outputting a table showing individual element total values for each respondent, and the order of the respondents at this time is random. It is lined up.
Therefore, the top of the respondent is not the president, the next is not an executive employee, nor is it in the order of the Japanese syllabary order, employee number order, age order, etc. of general employees. From this, the respondent cannot be identified. Therefore, it is possible to prevent the respondent from selecting an answer score that is artificially high considering that a table showing individual element total values for each respondent as shown in FIG. 10 is disclosed. .

The table showing the individual element total values for each respondent shown in FIG. 10 can be a table that is organized by attributes such as age group and gender even for general employees. By doing so, it is possible to visually grasp the gap between recognition and evaluation for each attribute.
However, if the respondents included in the same attribute have, for example, one or more attributes that are three or less, the information for each attribute can be hidden.
By doing so, it is possible to prevent the respondent from being identified as in the table shown in FIG.

In this way, since the output means 14 can output the result of aggregation as a result report using a graph or a table, a list of individual element aggregation values that are the basis of “corporate health” of all employees, By overlooking the distribution situation, it is possible to understand the evaluation of all employees for the company.
If the aggregated value of individual elements is low, return to each question that generates it, and check the "frequency distribution of the answer results", so that all employees can understand the level of understanding of all employees for each question. Can be grasped more accurately. In addition, a goal can be set to raise the score for the question, making it easier for managers and executives to identify management actions for improvement.

  As described above, according to the management diagnosis support apparatus 10 according to the first embodiment of the present invention, since the individual element aggregate values can be compared for each hierarchy constituting the organization and for each diagnosis element, recognition between the hierarchies, Issues related to corporate management, such as gaps in evaluation and consistency between diagnostic elements, can be clarified, and respondents can easily grasp the aggregated results using graphs or tables. Therefore, the management diagnosis support apparatus 10 can comprehensively diagnose management.

  In the first embodiment, the management diagnosis support apparatus 10 is accessed from the terminal device T shown in FIG. 1 and the questionnaire is answered. However, what the respondent enters in the paper questionnaire is brought to the operating company. Alternatively, the answer score of the questionnaire of each hierarchy may be stored in the storage means 15 (see FIG. 2) by an input means (not shown) in the management diagnosis support apparatus 10.

(Embodiment 2)
A management diagnosis support apparatus according to Embodiment 2 of the present invention will be described with reference to the drawings.
In the management diagnosis support apparatus 10x shown in FIG. 11, the same components as those in the management support apparatus 10 shown in FIG.
The management diagnosis support apparatus 10x according to the second embodiment shown in FIG. 11 includes a suggestion unit 16 that presents a management action for improving the individual element aggregate value.

A management action table is stored in the storage means 15 in the management diagnosis support apparatus 10x.
As shown in FIG. 12, in the management action table, the management action that improves the individual element aggregate value is associated with the degree of influence on the question affected by the management action and the difficulty of execution. It is the table classified for every driver (diagnostic element).
In the example shown in FIG. 12, the “execution difficulty” is expressed in five stages in the order of “S”, “AA”, “A”, “B”, and “C”. The “influence on the question” is expressed in five levels corresponding to the question.

The management diagnosis support apparatus 10x according to the second embodiment configured as described above, first, like the management support apparatus 10 according to the first embodiment, first, the questionnaire shown in FIG. 5 (A) and FIG. 5 (B). On the screen, the respondent answers each question.
Next, the analysis unit 13 calculates the individual element evaluation value while referring to the analysis table shown in FIG. 4, so that the output unit 14 outputs the aggregation result as a result report using a graph or a table.

  The proposal means 16 is firstly a diagnostic element, president, management philosophy / vision, business model, systemization / typing, behavioral environment, stretch, support, autonomy, discipline, trust, corporate environment analysis, results analysis, Judgment is made based on the absolute value of the individual element evaluation value in the result, or it is judged from the relative high and low situation between each diagnostic element, and it automatically determines which “item” should be focused on. To do. The “automatic determination” can list one or more “items” to be improved.

When the determination is made based on the absolute value of the individual element evaluation value, the diagnosis element having the lowest score is determined as the diagnosis element requiring improvement regardless of the threshold value (reference value) set for each diagnosis element. be able to.
For example, when the “systemization / typing” is the lowest score (individual element evaluation value) among the respective diagnosis elements, the proposing means 16 It is determined that “systemization / typing” is a diagnostic element (item) for which improvement is recommended.

Further, when the determination is made based on a relative high or low situation between the diagnostic elements, the first diagnostic element having a score lower than the threshold is determined, and the score is higher than the threshold but higher than all the diagnostic elements. The low diagnostic factor can be determined as the second diagnostic factor.
For example, when the “trust” is lower than the threshold value, the proposing means 16 determines “trust” as the first diagnostic element that recommends improvement immediately, and “systemization / typing” is the threshold value. Diagnostic element that recommends that the systematization / typing be improved after a predetermined period (for example, after six months) when the score is higher but lower than all diagnostic elements Judge as.

This automatic determination is performed based on the absolute value of the individual element evaluation value, or based on the relative high or low situation between each diagnostic element, as well as the difference in score (individual element evaluation value) by position, respondent The score variation (standard deviation) due to can be taken into account.
For example, even if the lowest score of “President” is “Systematization / typing”, if the score of “Trust” between the President and executives is greater than the threshold and the gap is severe, "Can be determined as a diagnostic element that recommends improvement.

  When the proposing means 16 determines the diagnostic element that recommends improvement as described above, the proposing means 16 refers to the analysis table shown in FIG. "Action", "Influence on questions" and "Execution difficulty" are read.

Then, as shown in FIG. 13, the output means 14 outputs a management action and a question expected to be improved by this management action.
In the example shown in FIG. 13, the management action 001 “develops credo through employee participation” is displayed. This management action is very labor intensive and time consuming, and in some cases requires the assistance of external experts. Therefore, by displaying “SS” as the execution difficulty level, an executive such as a president, executive, or general employee can easily grasp the difficulty level of the management action.
On the other hand, for example, the management act 115 “Perform a speech to share what happened in the last week in the light of the management philosophy / vision and credo at the morning meeting” has an execution difficulty level of “B”. It can be implemented more easily and immediately than the management action 001.

  In this way, diagnostic elements that focus on improvement are clarified, and the management action for improving the score and the difficulty level when executing the management action can be easily grasped. Therefore, it is possible to obtain specific guidelines for future management efforts of companies.

The output means 14 can select, list, and display the management actions associated with the question in descending order of the degree of influence, in descending order of the score.
In addition, since the output means 14 may have a large number of related management actions depending on the diagnostic element or question, the number of cases displayed in the report may be limited by the number of cases. “Influence degree × Difficulty level” may be converted into a numerical value, and the numerical value may be displayed up to a point where the lower limit is exceeded.

  The present invention is suitable for a company aiming for active growth because it can grasp corporate management as a whole and in an integrated manner and can give all employees the important elements of building a good company. .

10, 10x Management Diagnosis Support Device 11 Communication Means 12 Questionnaire Means 13 Analysis Means 14 Output Means 15 Storage Means 16 Proposal Means 21 Box 21a Upper End Side 21b Lower End Side 21v Average Value 22,23 Beard T Terminal Device T1 Manager Terminal Device T2 Executive terminal device T3 General employee terminal device W Internet N Intranet R Relay device P1, P2 Questionnaire screen Q1, Q2 Question B11-B15, B21-B25 Select button B16, B26 Answer send button P11, P21 Progress bar

Claims (9)

A management diagnosis support device that aggregates and displays the results of a score method questionnaire that selects an answer from a plurality of options for a question item,
An analysis table in which a plurality of diagnosis elements related to corporate management are assigned to each of the plurality of question items and the answer result of the questionnaire answered from each layer constituting the organization, and the plurality of question items Storage means storing an analysis table in which a score indicating weighting is set for each corresponding diagnostic element;
An analysis means for analyzing the answer result of the questionnaire;
Output means for outputting the analysis result by the analysis means,
The analysis means multiplies the answer score by the answer result of the question item by the score for each diagnosis element set in the analysis table corresponding to the question item, and individually for each diagnosis element of each question item Calculate the element evaluation value, aggregate the individual element evaluation values of all questions for each diagnostic element, calculate the individual element aggregation value,
The output means is a management diagnosis support apparatus that aggregates the individual element aggregate values for each hierarchy and outputs them in a graph or a table .
The storage means stores a management action table in which a management action that improves the individual element aggregate value is associated with the degree of influence on the question affected by the management action, and the management action is classified for each diagnostic element. ,
Proposed means for determining a diagnostic element recommended for improvement from the individual element evaluation value calculated by the analyzing means,
The output means refers to the management action table based on the diagnosis element for which the improvement is recommended, and outputs the management action and the degree of influence on the question .   The management diagnosis support apparatus according to claim 1, wherein the analysis unit calculates a corporate health index by adding up the individual element total values for each of the diagnostic elements.   The diagnostic element includes a president, management philosophy / vision, business model, systemization / typing, behavioral environment, stretch, support, autonomy, discipline, trust, corporate environment analysis, results analysis, and results. The management diagnosis support device described.   4. The management diagnosis support apparatus according to claim 1, wherein the output unit has a function of comparing and displaying diagnosis results at different times.   5. The management diagnosis support apparatus according to claim 1, wherein the output unit includes displaying at least a distribution of answer scores for each hierarchy in a box-and-whisker chart. 6.   The output means, when the answer scores for the questions are arranged in ascending or descending order, the upper edge of the rectangular figure is the average of the answer scores of the half from the largest, the lower edge of the rectangular figure is the half of the smallest The average value of the answer score, the tip of one whiskers extending upward from the top edge of the rectangular figure is the maximum value of the answer score, and the tip of the other whiskers extending downward from the bottom edge of the rectangle figure is the minimum value of the answer score The management diagnosis support apparatus according to claim 5, wherein the boxplot is output for each question.   The management diagnosis support apparatus according to claim 1, wherein the output unit has a non-specific function of an answerer. The management action table stores the management action in association with the difficulty level of execution,
Said output means, said with management actions, management diagnosis support apparatus according to claim 1, wherein outputting the difficulty of the execution. A management diagnosis support program that aggregates and displays the results of a score-type questionnaire that selects answers from multiple choices for a question item,
An analysis table in which a plurality of diagnosis elements related to corporate management are assigned to each of the plurality of question items and the answer result of the questionnaire answered from each layer constituting the organization, and the plurality of question items For each corresponding diagnostic element, a computer having storage means storing an analysis table in which a score indicating weighting is set,
The individual element evaluation value is calculated for each diagnostic element of each question item by multiplying the answer score by the answer result of the question item and the score for each diagnostic element set in the analysis table corresponding to the question item And an analysis means for calculating the individual element aggregate value for each diagnostic element by calculating the individual element evaluation value of all questions and analyzing the answer result of the questionnaire,
Proposed means for determining a diagnostic element recommended for improvement from the individual element evaluation value calculated by the analyzing means,
The individual element aggregate value, which is the analysis result by the analysis means, is aggregated for each hierarchy and output as a graph or table , and the individual element stored in the storage means based on the diagnostic element recommended for improvement With reference to a management action table in which the degree of influence on the question affected by this management action is associated with the management action that improves the element aggregate value, and the management action is classified for each diagnostic element, A management diagnosis support program that functions as an output means for outputting the degree of influence on questions .