JP2018116455A - Message management device, message management method and message management program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a message management device reducing time and effort for transmitting a short message by a chat user.SOLUTION: A message management device 110 includes: a detection section which detects a specific input for a talk room of a chat; a determination section which determines a transmission destination to which a short message is transmitted when the detection section detects the specific input; a creation section which defines the transmission destination determined by the determination section as the transmission destination, and creates the short message including information specified by the specific input; and a transmission section which transmits the short message created by the creation section.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a message management apparatus, a message management method, and a message management program that perform communication using chat and SMS.

  Conventionally, communication is performed using communication means such as chat and SMS. In particular, chatting is effectively used in that a plurality of users can communicate with each other even if they are in different remote locations. Patent Document 1 discloses a technique for transmitting a chat text message using a short message when exchanging chat.

Special table 2009-526430

  However, in the above-mentioned patent document 1, the short message is used only for inputting to the chat and is not used as the short message, and the content of the chat cannot be confirmed using the short message itself. There is also a problem that a short message cannot be sent from chat input.

  Accordingly, the present invention has been made in view of the above problems, and an object of the present invention is to provide a message management device, a message management method, and a message management program that automatically transmit a short message from the input content of a chat.

  In order to solve the above-described problem, a message management device according to an aspect of the present invention includes a detection unit that detects a specific input to a chat talk room, and a short message when the detection unit detects the specific input. A determination unit that determines a transmission destination, a generation unit that generates a short message including information specified from the specific input, with the transmission destination determined by the determination unit as a transmission destination, and the generation unit A transmission unit that transmits a short message.

  In order to solve the above-described problem, a message management method according to an aspect of the present invention includes a detection step of detecting a specific input to a chat talk room, and a short message when detecting the specific input in the detection step. A determination step for determining a transmission destination, a creation step for creating a short message including information identified from the specific input, with the transmission destination determined in the determination step as a transmission destination; Transmitting a short message.

  In order to solve the above problem, a message management program according to an aspect of the present invention provides a computer with a detection function for detecting a specific input to a chat talk room, and when the detection function detects the specific input, A determination function for determining a transmission destination to which a short message is transmitted, a generation function for generating a short message including information specified from the specific input, with the transmission destination determined by the determination function as a transmission destination, and the generation function Realizes the transmission function to transmit the short message created by.

  The said message management apparatus WHEREIN: The said detection part participates in the said talk room as a bot user, and detects the input containing a specific character string as said specific input among the remarks of the other user who participates in the said talk room. It is good as well.

  In the message management device, the specific character string is a character string that can specify information about a destination and information about a text, and the determination unit is configured to determine the destination based on the information about the destination included in the specific character string. The transmission destination may be determined, and the creation unit may create a short message having information on the text included in the specific character string as the text.

  In the message management device, the detection unit detects as a specific input that the user participates in the talk room as a bot user, and another user who participates in the talk room has made a statement to transmit a short message, The other user is inquired about information on the destination and information on the text on the talk room, and the determination unit is configured to perform the inquiry based on the information about the destination input from the other user in response to the inquiry. A transmission destination is determined, and the creation unit creates a short message in which the information on the text input from the other user in response to the inquiry is the text, and the transmission destination determined by the determination unit is the transmission destination. It is good.

  In the message management device, the detection unit includes, as the specific input, an instruction input for transmitting a short message from any of users participating in the talk room, and includes information on a destination and information on a text. An instruction input is detected, the determination unit determines the transmission destination based on the information on the destination, the creation unit sets the information on the text as a text, and sets the transmission destination determined by the determination unit as a transmission destination. A short message may be created.

  In the message management device, the message management device further includes a storage unit that stores information related to the destination and one or more telephone numbers in association with each other, and the determination unit is configured to specify the destination specified from the specific input. On the basis of the information on the information, one or more telephone numbers associated with the information on the destination in the storage unit may be determined as the transmission destination of the short message.

  In the message management device, the message management device further stores a reception unit that receives a short message transmitted from another device in response to the short message transmitted by the transmission unit, and a predetermined keyword that is determined in advance. A storage unit that analyzes the short message received by the reception unit, determines whether the short message includes the predetermined keyword, and determines that the analysis unit includes the predetermined keyword. The body of the short message may be provided with a speech unit that speaks as a bot user participating in the talk room.

  In the message management device, the message management device further generates a new talk room for performing a talk with a specific short message user based on a predetermined condition in the conversation in the talk room, A short message is created based on a message from a chat user for a new talk room without specific input, and the message unit receives a short message from a specific short message user without a predetermined keyword. In the case of a short message, the body of the short message may be spoken to the talk room.

  The message management device according to an aspect of the present invention can detect a specific input from the content input to the chat and transmit a short message based on the specific input.

1 is an overall view of a message management system including a message management device. It is a block diagram which shows the structure of a message management apparatus. It is a block diagram which shows the detailed structure of a message management apparatus. (A) is a data conceptual diagram which shows the data structural example of a keyword database. (B) is a data conceptual diagram which shows the example of a data structure of a SMS transmission destination list database. (C) is a data conceptual diagram which shows the data structural example of the keyword talk number corresponding | compatible database. (D) is a data conceptual diagram which shows the data structural example of an individual SMS transfer information database. It is a flowchart which shows the operation | movement at the time of the short message transmission of a message management apparatus. It is a figure which shows the example of a screen of a chat screen. It is a figure which shows the example of a screen of a chat screen. It is a figure which shows the example of a screen of a chat screen. It is a flowchart which shows the operation | movement at the time of uploading the short message of a message management apparatus to chat. It is a flowchart which shows operation | movement of the message management apparatus in the process taken when a chat user wants to contact an SMS user. It is a data conceptual diagram which shows the data structural example of chat SMS management DB which a message management apparatus manages. It is a flowchart which shows operation | movement of a message management apparatus. It is a block diagram which shows another structural example of a message management apparatus.

  Hereinafter, a message management device according to an embodiment of the present invention will be described in detail with reference to the drawings.

<Embodiment>
<Configuration>
FIG. 1 is a system diagram showing an overall configuration of a message management system including a message management apparatus 100.

  As shown in FIG. 1, the message management system includes a message management device 100, a chat server 200, a terminal 310a, a terminal 310b, an SMS server 400, a terminal 510a, and a terminal 510b.

  As shown in the figure, the message management apparatus 100 transmits / receives chat data related to chat to / from the chat server 200. The message management apparatus 100 controls the chat bot and participates in chat as one user. Chat server 200 also transmits / receives chat data to / from terminal 310a of user 300a and terminal 310b of user 300b. Thereby, the chat function provided by the chat server 200 can be realized among the message management device 100, the terminal 310a, and the terminal 310b. Needless to say, the number of terminals 310 is not limited to the number (two) shown in FIG.

  In addition, the message management apparatus 100 transmits and receives SMS data related to SMS to and from the SMS server 400. The SMS server 400 also sends and receives SMS data to and from the terminal 510a of the user 500a and the terminal 510b of the user 500b. That is, the SMS server 400 relays a message transmitted / received between the message management device 100 and the terminals 510a and 510b. Needless to say, the number of terminals 310 is not limited to the number (two) shown in FIG.

  In the message management apparatus 100 according to the present embodiment, the message management apparatus 100 automatically sends an SMS to the terminal 510a or the terminal 510b of the user 500a or the user 500b based on an input made to the chat from the user 300a or the user 300b. Send. When the short message transmitted from the message management device 100 is replied from the terminal 510a or the terminal 510b, the message management device 100 registers the information related to SMS in the chat as necessary. To do.

  In this embodiment, as one specific example, it is assumed that chat is a chat used by, for example, a security company or a police organization, and witness information is collected when an accident or crime occurs. An example of using SMS will be described. Note that this is an example, and the operating entity that uses chat is not limited to this, and it goes without saying that the content to be collected is not limited to witness information.

  Hereinafter, the message management apparatus 100 that realizes the above-described content will be described. FIG. 2 is a block diagram illustrating a configuration example of the message management device 100. As illustrated in FIG. 2, the message management apparatus 100 includes a transmission unit 121, a detection unit 131, a determination unit 141, and a creation unit 142.

  The detection unit 131 detects a specific input to the chat talk room. Chat refers to the exchange of messages between a plurality of computers via a computer network. A talk room is a place where messages are exchanged. The specific input is an input made by any user participating in the talk room on the talk room. For example, a specific character input or an instruction indicating that a specific process is performed Although it is an input or an input to a form for inputting specific information, it is not limited to these. When the specific input is a specific character input, the detection unit 131 can detect whether or not there is a specific character input by analyzing a message input to the talk room. When the specific input is an instruction input, that is, a command input that can be used on the talk room, the specific input can be detected by receiving the command signal. In the case of an input, since the form can be used in advance in the message management apparatus 100, the message management apparatus 100 can detect a specific input.

  When the detection unit 131 detects that a specific input has been made to the talk room, the determination unit 141 determines a transmission destination for transmitting the short message. For example, the determination unit 141 can determine a transmission destination from information included in a specific input. For example, in the case where information specifying a group with a specific input is included, the transmission destination included in the group can be determined as the transmission destination of the short message.

  The creation unit 142 creates a short message for the transmission destination determined by the determination unit 141. That is, a short message is created that includes the transmission destination determined by the determination unit 141 as a transmission destination and the information specified from the specific input detected by the detection unit 131 in the text.

  The transmission unit 121 transmits the short message created by the creation unit 142. The transmission unit 121 is a communication interface that transmits and receives a short message, for example.

  That is, the message management device 100 is a device that transmits a short message when a specific input is made to a talk room in chat. Although the communication protocol for chat and the communication protocol for short message transmission / reception are different from each other, the message management apparatus 100 can automatically transmit / receive a message using a protocol suitable for each communication.

  FIG. 3 is a block diagram illustrating a detailed configuration example of the message management apparatus 100. As shown in FIG. 3, the message management apparatus 100 includes a chat communication unit 110, an SMS communication unit 120, a chat bot control unit 130, an SMS bot control unit 140, an analysis unit 150, and a storage unit 155. Prepare.

  The chat communication unit 110 is a communication interface having a function of transmitting / receiving messages by chat provided by the chat server 200 to / from the chat server 200. The chat communication unit 110 has a function of executing communication with the chat server 200 via wired or wireless communication, and any communication protocol may be used as long as communication with the chat server 200 can be executed. .

  Chat communication unit 110 includes a transmission unit 111 and a reception unit 112.

  The transmission unit 111 transmits the message transmitted from the chatbot control unit 130 to the chat server 200 as an input message for the talkroom in which the chatbot is participating and designated by the chatbot control unit 130. Send. Thereby, the message transmitted by the message management apparatus 100 is displayed on the terminals of the users participating in the talk room (for example, the terminals 310a and 310b) via the chat server 200.

  The receiving unit 112 receives information regarding the talk room provided by the chat server 200. The receiving unit 112 receives each message input to the talk room in which the chat bot controlled by the message management apparatus 100 participates. Each time the receiving unit 112 receives a message, the receiving unit 112 transmits the message to the chatbot control unit 130 via the bus.

  The SMS communication unit 120 is a communication interface that exchanges SMS with the SMS server 400. The SMS communication unit 120 has a function of performing communication with the SMS server 400 via wired or wireless communication, and any communication protocol may be used as long as communication with the SMS server 400 can be performed. .

  The SMS communication unit 120 includes a transmission unit 121 and a reception unit 122.

  The transmission unit 121 transmits the SMS transmitted from the SMS bot control unit 140 to the SMS server 400.

  The receiving unit 122 receives the SMS transmitted from the SMS server 400 and transmits the received SMS to the SMS bot control unit 140.

  The chatbot control unit 130 is a processor having a function of performing control related to chat provided by the chat server 200.

  The chatbot control unit 130 detects a specific input made to the talk room from the users participating in the talk room in the talk room in which the chatbot participates as a user. Here, the specific input refers to a character string input in a predetermined format. For example, “@bot SMS list:“ AB district list ”msg:“ about 19:00 on the first floor of the AB district CC building There was a fire that seemed to be arson. If you have any information about suspicious individuals, please let us know. ”Mologic:“ AB district suspicious fire ”is detected. That is, it is detected whether there is a character string input in the format of “@bot SMS list:“ destination ”msg:“ text content ”mologic:“ talk room information ””.

  Alternatively, chatbot control unit 130 detects that any keyword registered in keyword DB 160 has been input as a specific input. When the keyword is input, the inquiry about whether or not the short message can be transmitted, the short message destination and the text content is inquired in a question and answer format. In this way, the chatbot control unit 130 detects a specific input.

  Alternatively, the chatbot control unit 130 detects that there is an input format for transmitting a short message on the talk room as a specific input.

  When the chat bot control unit 130 can identify a message described in any of the above-described patterns in the input content input to the talk room, the chat bot control unit 140 uses the character string as an SMS transmission request. To communicate.

  In addition, when the chat bot control unit 130 receives information from the SMS bot control unit 140 that should be input as a message to the talk room, the chat bot control unit 130 receives the information as an utterance to the talk room as a bot user. Register the information in the chat.

  When the chat bot control unit 130 receives an input from the user for directly exchanging SMS, the chat bot control unit 130 relays the content to the SMS bot control unit 140. The chat bot control unit 130 chats when there is an input from the chat server 200 that requests an individual talk with the SMS user who has transmitted the short message to the SMS related information registered for the chat. The bot control unit 130 requests the chat server 200 to generate an individual talk room between the chat user who made the input and the SMS user. The chatbot control unit 130 is stored in the storage unit 155 in order to relay communication between the chat user and the SMS user associated with the individual talk room together with the request for generating the individual talk room. Information is newly added and registered in the individual SMS transfer information. Then, the chatbot control unit 130, in cooperation with the SMS bot control unit 140, transmits the input to the individual talk room made by the chat user as the SMS while referring to the individual SMS transfer information to the SMS user, The short message from the SMS user is registered in an individual talk room.

  The SMS bot control unit 140 is a processor having a function of performing processing related to transmission of a short message and processing related to a received short message.

  The SMS bot control unit 140 analyzes the short message from the SMS server 400 transmitted from the receiving unit 122 and the function of transmitting a short message based on the SMS transmission request transmitted from the chat bot control unit 130, and is necessary. And a function of transmitting information such as the text of the short message and the sender to the chatbot control unit 130 according to the above. Further, the SMS bot control unit 140 relays the exchange between the chat user and the SMS user in cooperation with the chat bot control unit 130 in accordance with the request for the individual talk from the chat bot control unit 130.

  The analysis unit 150 has a function of analyzing the text of the short message received from the SMS server 400 by the reception unit 122 of the SMS communication unit 120. The analysis unit 150 performs syntax analysis on the body of the short message. Then, it is analyzed whether or not any of keywords registered in the keyword DB 160 is included in the syntax analysis result. If it is included, the analysis unit 150 notifies the SMS bot control unit 140 of the fact together with the keyword.

  The storage unit 155 is a storage medium having a function of storing various programs and data necessary for the operation of the message management apparatus 100. The storage unit 155 can be realized by, for example, an HDD (Hard Disc Drive), an SSD (Solid State Drive), a flash memory, or the like. The storage unit 155 stores a keyword DB (Data Base; the same applies hereinafter) 160, an SMS transmission destination list DB 170, a keyword talk number correspondence DB 180, and an individual SMS transfer information DB 190. The keyword DB 160 is information that the analysis unit 150 refers to when analyzing the text of the SMS, and is information used to identify the SMS that should be registered as information in the chat. The SMS transmission destination list DB 170 is information regarding transmission destinations when the message management apparatus 100 transmits SMS. The keyword talk number correspondence DB 180 is information used to determine which talk room to register the SMS information from among a plurality of talk rooms when registering the received SMS information. The individual SMS transfer information DB 190 is information used when individually exchanging SMS, and associates SMS users with talk room information in order to communicate with each other between chat users and SMS users. Information. Further details about each database will be described later.

  The above is the configuration of the message management apparatus 100.

  Note that the configuration and functions of the chat server 200 are the same as those of a chat server that provides a generally known chat function, and a description thereof will be omitted. Further, the SMS server 400 is the same as the SMS server as a device that relays the exchange of generally known short messages, and the description thereof is omitted. Each terminal also has the same function as a terminal such as a PC, a tablet terminal, a portable terminal, or a smart phone, and thus description thereof is omitted.

<Data>
FIG. 5 is a data conceptual diagram showing a data configuration example of each database held by the message management apparatus 100.

  FIG. 5A is a data conceptual diagram illustrating a data configuration example of the keyword DB 160. As shown in FIG. 5A, the keyword DB 160 is information that is referred to when analyzing the text of the SMS received by the message management apparatus 100, and is information that stores various keywords. In the example shown in FIG. 5A, terms such as “SMS”, “short message”, “send”, “recruit”, “sighting information”, etc. are registered in the keyword DB 160 as keywords. Understandable.

  FIG. 5B is a data conceptual diagram showing a data configuration example of the SMS transmission destination list DB 170. As shown in FIG. 5B, the SMS transmission destination list DB 170 is information in which a district ID 171, a district name 172, and a telephone number 173 are associated with each other.

  The district ID 171 is identification information for identifying the destination district to which the short message is transmitted. Here, the district ID 171 is indicated by a number. However, the district ID 171 is not limited to a number as long as each district can be uniquely identified, and alphabets and symbols may be used, or a combination thereof. The area can be arbitrarily set by the operator for the message management apparatus 100.

  The district name 172 is information indicating the name of the district corresponding to the district ID 171.

  The telephone number 173 is information indicating a telephone number of a device that can be contacted by telephone located in the corresponding district ID 171 and is information indicating a number used as a destination in the case of a short message.

  In the example of FIG. 5B, the district indicated by the district ID “002” is “AB district” and is associated with the telephone number “+811801234234”. Of course, there may be a plurality of users in the same district, and a plurality of different telephone numbers may be associated with the same district. Therefore, when a plurality of telephone numbers are associated when one district ID is designated, a short message is transmitted to each telephone number.

  FIG. 5C is a data conceptual diagram showing a data configuration example of the keyword talk number correspondence DB 180.

  As shown in FIG. 5C, the keyword talk number correspondence DB 180 is information in which a keyword 181 and a transfer destination talk number 182 are associated with each other.

  The keyword 181 is information indicating a keyword that the message management apparatus 100 extracts from the short message received from the SMS server 400.

  The transfer destination talk number 182 is information for specifying a talk room in which the chatbot control unit 130 writes information related to the short message when the corresponding keyword is included in the received short message.

  In the example of FIG. 5C, when the keyword 181 receives a short message including “criminal”, information on the short message is sent to the talk room whose talk room number is “12341234-abd1-2084”. Will be written.

  FIG. 5D is a data conceptual diagram showing a data configuration example of the individual SMS transfer information DB 190.

  As shown in FIG. 5D, the individual SMS transfer information DB 190 is information in which a telephone number 191, an API token 192, and a transfer destination talk number 193 are associated with each other.

  A telephone number 191 is a telephone number of a destination of a short message from the message management apparatus 100 when the chat user and the SMS user individually communicate, and is a telephone number of a terminal used by the SMS user. It is information which shows.

  The API token 192 is information that can uniquely specify the exchange when the chat user and the SMS user handle each other as an independent application when performing individual communication using chat and SMS.

  The transfer destination talk number 193 is information for specifying a chat talk room to be exchanged with the corresponding API token, and is identification information for uniquely identifying the talk room. Here, although it describes with the number, the name etc. of the talk room set to the talk room may be sufficient.

<Operation>
FIG. 5 is a flowchart showing an operation when the short message is automatically transmitted from the chat of the message management apparatus 100. The message management device 100 constantly monitors the user's remarks in the chat talk room, and executes the following processing whenever there is a remark. It is assumed that the chat bot controlled by the chat bot control unit 130 of the message management apparatus 100 has been previously invited to the talk room from any of the users participating in the talk room.

  As shown in FIG. 5, the chat bot control unit 130 of the message management device 100 analyzes the talk room information received by the chat communication unit 110 and determines whether or not there is a new input (writing) to the chat. Is detected (step S501). If there is no input in the talk room (NO in step S501), the process waits.

  When there is an input in the talk room (YES in step S501), the detection unit 131 of the chatbot control unit 130 determines whether or not the new writing is a specific input (step S502). Details of the determination regarding the specific input will be described later.

  If the detection unit 131 determines that the input is a specific input (YES in step S502), the chatbot control unit 130 transmits an SMS transmission request based on the specific input to the SMS bot control unit 140. If it is determined that the input to the talk room is not a specific input (NO in step S502), the process returns to step S501.

  The determination unit 141 of the SMS bot control unit 140 analyzes the specific input content based on the transmitted SMS transmission request, and determines the destination of the short message and the text content (step S503). Details of the method of specifying the destination and the text content will be described later.

  Then, the creation unit 142 of the SMS bot control unit 140 generates a short message with the identified destination and the text content, and transmits the short message to the SMS communication unit 120 (step S504).

  The transmission unit 121 of the SMS communication unit 120 transmits the received short message to the SMS server 400 (step S505). Thereby, the short message which the message management apparatus 100 started to each corresponding terminal is delivered.

  In this way, when there is a specific input in the chat talk room, the message management apparatus 100 can specify the destination and the text content from the specific input content and transmit it as a short message. That is, it is possible to transmit a short message only by writing to the chat, instead of a user who is chatting actively creating a short message.

  Here, some examples of the details of a specific input will be described.

<Example 1>
First, the specific input is a method in which a user writes a message in a chat in a predetermined input format. This will be described with reference to a chat screen example 600 in FIG. A chat screen example 600 shown in FIG. 6 is a display example showing an example of exchange in chat. As shown in FIG. 6, in the format of “@bot SMS list:“ destination ”msg:“ text content ”mologic:“ received talk information ””, the user 300a and the user 300b use the respective terminals 310a and 310b. input. Then, the chatbot control unit 130 detects “@bot” to recognize that it is a short message transmission instruction. In this case, the chat bot control unit 130 transmits an SMS transmission request including the input content to the SMS bot control unit 140. Upon receipt of this, the SMS bot control unit 140, for the input content, the range below the character string of “SMS list:” and surrounded by “” is the destination information, “msg:” The range below the character string and enclosed in "" is specified as the body content of the short message. In addition, the SMS bot control unit 140 relates to the SMS that satisfies a predetermined condition when a reply to the transmitted SMS is received within the range enclosed by “” below the character string “mologic:”. The information is specified as talk room information to be registered.

  Then, the creation unit of the SMS bot control unit 140 creates a short message with the SMS list: the destination specified from the content described below as the transmission destination and the msg: the content described below as the body text. . In the example of FIG. 6, the SMS bot control unit 140 specifies the destination telephone number “+8118012341234” as the transmission destination from the character string “AB district list” and the SMS transmission destination list 170, and sets this telephone number. Is the destination. Then, create a short message that says "There was a fire that seemed to be arson on the first floor of the AB district CC building at around 21:00. Please let me know if there is information about suspicious individuals." If there is a reply to the short message, the information related to the SMS is registered in the talk room “AB district suspicious fire”.

  As described above, by inputting the specific input in a predetermined input format, the chatbot can create and transmit a short message by detecting the input. In this case, the specific input needs to be content that can be uniquely specified, and is preferably an expression that is difficult to use in normal text.

<Example 2>
Example 2 is a case where input is performed by a question and answer method.

  For example, it is assumed that a predetermined keyword is input to the talk room. For example, it is detected whether or not there is a keyword such as “SMS”, “Short Message”, or “Send” as a keyword. These keywords are registered in the keyword DB 160. When the input of these keywords is detected, the chatbot control unit 130 determines whether or not SMS can be transmitted by the question and answer method, acquires necessary items for transmission, and sends the necessary information to the SMS bot control unit 140. , Request SMS transmission.

  This will be described with reference to a chat screen example 700 in FIG. A chat screen example 700 shown in FIG. 7 is a display example showing an example of exchange in chat. As shown in FIG. 7, when the chatbot detects any of the above keywords on the talk room, it first asks the user of the talk room, “Do you want to send a short message?” Whether the response to this is a positive response such as “Yes”, “Yes”, “Yes”, “YES”, or a negative response such as “No”, “No”, “NO” Depending on whether or not, the bot control unit 130 determines execution of transmission of the short message. When the bot control unit 130 obtains a positive response from the user, the bot control unit 130 inquires about various information necessary for transmitting a short message. That is, it inquires about the destination and text information such as “Where is the transmission destination?” And “What do you do with the contents?”. The destination may be a list for specifying the destination as shown in the above embodiment, or may be a personal mail address (telephone number). When the information necessary for transmitting the short message is collected from the talk room by such a question-and-answer system, the chat bot control unit 130 transmits a short message transmission request including the collected information to the SMS bot control unit 140. In response to this, the SMS bot control unit 140 transmits a short message. Also by such a method, automatic transmission of SMS from chat may be realized. Although not shown in the chat screen example 700, a configuration may be used in which a received talk room for registering information on the returned SMS is inquired. Alternatively, the reception talk room may be a talk room that has decided to transmit a short message.

<Example 3>
Example 3 is an input in which a predetermined menu is displayed in a talk room.

  This will be described with reference to a chat screen example 800 in FIG. A chat screen example 800 shown in FIG. 8 is a display example showing an example of exchange in chat. As shown in FIG. 8, when a short message is to be transmitted from a chat flow, a predetermined input format may be called on the talk room to instruct SMS transmission. .

  That is, a menu for sending SMS that can be used in the talk room is prepared. When the menu is selected, the input format is displayed on the talk room, and the user may fill in the content and send a short message as a trigger. As shown in the chat screen example 800 of FIG. 8, as an input format, the destination, the body content, and the received talk room information are input. By inputting here and pressing the completion button The chat bot control unit 130 can acquire various kinds of information necessary for transmission of the short message, and can request the SMS bot control unit 140 to transmit the short message. It is good also as implement | achieving transmission of SMS from chat also by such a method.

  From here, the operation when a short message is received from the terminal will be described. FIG. 9 is a flowchart showing an operation when a necessary short message is selected from the short messages returned from the terminal and registered in the chat talk room. The flowchart shown in FIG. 9 is a flowchart showing a process of registering only a short message estimated to be useful among the returned short messages in response to the short message transmitted by the message management apparatus 100. The SMS bot of the message management apparatus 100 selects the short message.

  As shown in FIG. 9, the SMS communication unit 120 of the message management apparatus 100 receives a short message from the SMS server 400 (step S901). The SMS communication unit 120 transmits the received short message to the SMS bot control unit 140.

  When the received short message is a reply to the short message transmitted by the message management apparatus 100, the SMS bot control unit 140 requests the analysis unit 150 to analyze the short message (step S902).

  The analysis unit 150 performs syntax analysis on the text of the received short message, and determines whether or not it matches any of the keywords registered in the keyword DB 190 (step S903).

  When the body of the received short message includes any of the keywords registered in the keyword DB 190 (YES in step S903), the analysis unit 150 determines that the keyword is included in the information related to the short message. The fact that it was included is transmitted to the SMS bot control unit 140. Then, the SMS bot control unit 140 requests the chat bot control unit 130 to register a short message when notified from the analysis unit 150 that the keyword is included in the short message (step S904). . If no keyword is included in the text of the received short message (NO in step S903), the process ends.

  The chat bot control unit 130 that has received the request for registration of the short message determines in which talk room the short message is to be registered (step S905). Specifically, the chatbot control unit 130 refers to the keyword talk number correspondence DB 180 based on the keyword extracted by the analysis unit 150 from the short message that received the registration request, and identifies the corresponding transfer destination talk number 182. To do.

  The chat bot control unit 130 registers the information related to the received short message as a chat bot in the talk room corresponding to the identified talk number with respect to the identified talk room (step S906), and ends.

  In this way, the message management apparatus 100 can estimate a short message estimated to contain necessary information from among the short messages transmitted by itself, and register it in the corresponding chat talk room. Therefore, it is possible to accurately collect information required by an organization that uses chat (here, a security company or a police organization).

  Next, processing when the chat user who has seen the information of the short message returned by the message management apparatus 100 in response to the chat directly contacts the user who has returned the short message will be described.

  When a short message returned from a certain user is registered in the chat for the short message transmitted by the message management apparatus 100, the user participating in the chat confirms the content. When the user wants to directly contact the user who has returned the short message by looking at the content, the chat user inputs the start of the individual talk SMS for the reply short message registered in the chat. Chatbot control unit 130 detects the input based on the information transmitted from chat server 200 (step S1001). Here, the individual talk SMS refers to a communication method in which a chat user inputs to a chat when the user interacts with the SMS user, whereas a short message user uses a short message.

  As a specific example of the input of the start of the individual talk SMS, the long press of the telephone number portion of the information related to the SMS registered in the returned chat may be used as the input of the start of the individual talk SMS.

  The message management apparatus 100 that has detected the input of the start of the individual talk SMS requests the chat server 200 to create a new talk room on the chat (step S1002).

  The chatbot control unit 130 allocates an API token as a talk room for relaying exchanges between the chat user and the SMS user in the created new talk room (step S1003).

  Chatbot control unit 130 detects whether or not there is a new input from the chat user (step S1004). If a new input has been made to the talk room (YES in step S1004), the input content and information on the input talk room are transmitted to the SMS bot control unit 140.

  The SMS bot control unit 140 creates a short message with the transmitted content as the text and the telephone number corresponding to the talk room information as the destination. The SMS bot control unit 140 causes the SMS communication unit 120 to transmit the created short message (step S1005).

  The SMS bot control unit 140 determines whether a new short message has been received from the SMS server 400 (step S1006). If no new short message has been received (NO in step S1006), the process returns to step S1004. When a new short message is received (YES in step S1006), the SMS bot control unit 140 determines whether the transmission source telephone number is registered in the individual SMS transfer information (step S1007).

  If the telephone number of the transmission source is not registered in the individual SMS transfer information (NO in step S1007), the process proceeds to step S901 shown in FIG.

  When the transmission source telephone number is registered in the individual SMS transfer information (YES in step S1007), the SMS bot control unit 140 transmits the received short message to the chat bot control unit 130.

  Then, the chatbot control unit 130 registers the text of the transmitted short message in the corresponding talk room (step S1008). The registration can be realized, for example, by speaking the body of the short message as a bot user.

  In this way, the message management device 100 creates a chat room for communication between the chat user and the SMS user based on a predetermined input to the chat, and relays the exchange between the chat and the SMS. Thus, the exchange between the chat user and the SMS user can be performed without making the SMS user aware of the exchange in the chat.

<Summary>
The message management apparatus 100 shown in the above embodiment can automatically transmit a short message based on a conversation on a chat. Accordingly, it is possible to reduce the trouble of transmitting a short message for the chat user. In addition, even when a large number of replies are returned to the transmitted SMS, it is possible to automatically register a reply that is presumed to contain the information that the user wants in the chat talk room. It becomes easy.

<Embodiment 2>
In the first embodiment, the API is handled as different APIs for SMS and chat. In the second embodiment, an example in which the API is operated as the same API will be described. In the system according to the second embodiment, the system being used can be used without making the user aware of it. For example, in a mobile phone with a small display screen area, it is difficult to see the chat screen, and it is inconvenient because it requires an operation such as enlarging and displaying the part that you want to see sequentially. Some users find it easy to do. On the other hand, for users who use PCs or large tablet terminals, there are also users who feel that chatting is preferable because the chat screen is easier to understand the past than SMS. In this embodiment, a system capable of performing communication without being aware of each use system even between users using different systems in accordance with valve inconvenience according to the difference in equipment used by such users. 2 will be described.

<Configuration>
In the second embodiment, API parameters necessary for transmitting a message by chat require an API token, a destination user ID, and a talk number.

  On the other hand, API parameters necessary for transmitting a message by SMS may include telephone number information, API token, transmission source SMS code, and text.

  Therefore, the message management apparatus 100 according to the second embodiment has the following configuration.

  That is, the chat bot control unit 130 monitors the talk rooms that are registered in the chat SMS management DB 220 managed by the chat server 200 among the talk rooms managed by the chat server 200. The chat SMS management DB 220 is information in which a chat talk room is associated with a telephone number of a user who communicates with the SMS in order to link the chat and the SMS.

  When chatbot control unit 130 detects an input to any of the monitored talk rooms, chatbot control unit 140 transmits a short message to the telephone number associated with chat SMS management DB 220. To ask. The transmission request includes text information of a short message. The text information is the text of the latest chat entered in the talk room.

  When the SMS bot control unit 140 receives a request to transmit a short message, the SMS bot control unit 140 transmits a short message having the transmitted text information as a text to the SMS communication unit 120 with the telephone number associated in the chat SMS management DB 220 as a destination. Let

  On the other hand, when a short message user using the short message according to the second embodiment transmits a short message from the terminal, the chat SMS management is added to the short message to be transmitted in order to specify a talk room to post the message. A virtual ID managed in the DB 220 is assigned and transmitted. Giving a virtual ID means sending a virtual ID written at the beginning of a short message. More specifically, it is transmitted in the format of “@ virtual ID text”. When the SMS server 400 receives such a short message, the SMS server 400 transfers the short message to the message management apparatus 100.

  When the SMS bot control unit 140 receives the short message and detects the @virtual ID at the top of the text, the SMS bot control unit 140 requests the chat bot control unit 130 to register the short message in the chat room.

  Based on the received request, chatbot control unit 130 specifies the ID of the talk room corresponding to the virtual ID of the received short message. Then, the chatbot communication unit 110 transmits a request for registering the text of the received short message to the talk room corresponding to the specified API.

  With the above-described configuration, the exchange between chat and SMS can be relayed.

<Data>
Here, a data configuration example of the chat SMS management DB 220 will be described.

  As shown in FIG. 11, the chat SMS management DB 220 is information in which a virtual ID 1101, a talk room ID 1102, and telephone number information 1103 are associated with each other.

  The virtual ID 1101 is information indicating the relationship between the chat and the SMS, and is identification information that can uniquely identify the group that is performing the exchange.

  The talk room IDI 1102 is a corresponding virtual ID, and is identification information that can uniquely identify a chat talk room that is being exchanged.

  The telephone number information 1103 is a corresponding virtual ID and is identification information that can uniquely identify the SMS user who is exchanging information.

  Since the information is stored in the storage unit 155, exchange between chat and SMS can be realized.

  Each information for each virtual ID registered in the chat SMS management DB 220 is generated as follows. The setting by the chat user can be realized by starting up a talk room and setting the telephone number of the user who is the transmission partner. In addition, when starting from the SMS user side, it starts with the telephone number for the organization operating the chat as the destination, inputting @CREATE at the beginning of the text, and sending a message as a trigger. At this time, when any one of the chat users participating in the chat is designated, information that can identify the chat user is input following @CREATE, so that the specific chat user can be specified. You may comprise so that a talk room with a user may be started.

<Operation>
The operation of the message management system according to the second embodiment will be described below using the flowchart shown in FIG. The flowchart shown in FIG. 12 is an operation based on the premise that a virtual ID for exchanging chat and SMS is assigned in the message management apparatus 100. One method for assigning virtual IDs is as described above.

  As shown in FIG. 12, the chat bot control unit 130 of the message management apparatus 100 monitors whether or not there is a new writing for the chat (step S1201).

  If there is writing (YES in step S1201), the chatbot control unit 130 determines whether or not the writing starts with “@virtual ID” (step S1202). If there is no writing (NO in step S1201), the process proceeds to step S1205.

  If the description starts with “@virtual ID” (YES in step S1202), the telephone number corresponding to the virtual ID is specified from the chat SMS management DB 220 (step S1203). If the description does not begin with “@virtual ID” (NO in step S1202), the process proceeds to step S1205. Then, the chat bot control unit 130 requests the SMS bot control unit 140 to transmit the content written in the chat as a short message to the identified telephone number.

  When the SMS bot control unit 140 receives the request, the SMS bot control unit 140 causes the SMS communication unit 110 to transmit a short message having the telephone number indicated in the received request as the destination and the text content indicated in the request as the text (step S1204). .

  In step S1205, the SMS communication unit 120 confirms whether or not a short message is received from the SMS server 400 (step S1205).

  If no short message has been received (NO in step S1205), the process returns to step S1201. If a short message has been received (YES in step S1205), the SMS bot control unit 140 determines whether or not the body of the short message starts with “@virtual ID” (step S1206).

  If the body of the short message starts with “@virtual ID” (YES in step S1206), the corresponding SMS bot control unit 140 refers to the chat SMS management DB 220 and identifies the corresponding talk room. (Step S1207).

  Then, the SMS bot control unit 140 requests the chat bot control unit 130 to register the text of the short message for the identified talk room. Upon receiving the request, the chatbot control unit 130 posts the requested text content to the corresponding talk room, that is, speaks to the talk room with the text of the short message as the bot user (step S1208). The process returns to S1201.

  Through the above processing, the message management apparatus 100 can relay the exchange between the chat user and the SMS user.

<Supplement>
It goes without saying that the apparatus according to the above embodiment is not limited to the above embodiment, and may be realized by other methods. Hereinafter, various modifications will be described.

  (1) In the above-described embodiment, three examples have been shown as specific inputs for chat. However, this is not limited thereto. The message management apparatus 100 does not have to correspond to all of these examples, and may be configured to support at least one of them. Further, the message management apparatus 100 may detect a specific input from the input to the chat and transmit a short message using a method other than the above example.

  (2) In the above embodiment, part of the functions of the message management apparatus 100 is realized by the chat server 200 and the SMS server 400 being linked to each other as the configuration of the chat server 200 and the SMS server 400. It is good to do. In other words, the chat server 200 has the functions of the chat bot control unit 130 and the analysis unit 150, and the SMS server 400 has the function of the SMS bot control unit 130. It is good also as obtaining the same effect as what was shown in the form. Conversely, the message management device 100 may have the functions of the chat server 200 and the SMS server 400.

  (3) Further, in the above embodiment, the message management device processor manages the message as a method of transmitting the content posted to the chat in the message management device as a short message or posting the short message to the chat. This is to be realized by executing a program or the like. This is a logic circuit (hardware) or a dedicated circuit formed in an integrated circuit (IC (Integrated Circuit) chip, LSI (Large Scale Integration)) or the like in the device. It may be realized by. These circuits may be realized by one or a plurality of integrated circuits, and the functions of the plurality of functional units described in the above embodiments may be realized by a single integrated circuit. LSIs are sometimes called VLSIs, super LSIs, ultra LSIs, etc., depending on the degree of integration. As a specific configuration example, for example, as shown in FIG. 13, the message management apparatus 100 may include a transmission circuit 122a, a detection circuit 131a, a determination circuit 141a, and a creation circuit 142a. The function of is the same as each part having the same name as shown in the above embodiment.

  The message management program may be recorded on a recording medium readable by the processor. The recording medium may be a “non-temporary tangible medium”. For example, a tape, a disk, a card, a semiconductor memory, a programmable logic circuit, or the like can be used. The message management program may be supplied to the processor via an arbitrary transmission medium (various communication media such as a communication network and a broadcast wave) that can transmit the message management program. The present invention can also be realized in the form of a data signal embedded in a carrier wave in which the message management program is embodied by electronic transmission.

  The message management program is implemented using, for example, a script language such as ActionScript or JavaScript (registered trademark), an object-oriented programming language such as Objective-C or Java (registered trademark), or a markup language such as HTML5. it can.

  (4) The configurations described in the above embodiments and supplements may be combined as appropriate. In addition, each processing procedure shown in the above embodiment may be exchanged or two processes may be executed in parallel if the same result can be produced.

DESCRIPTION OF SYMBOLS 100 Message management apparatus 110 Chat communication part 111 Transmission part 112 Reception part 120 SMS communication part 121 Transmission part 122 Reception part 130 Chat bot control part 131 Detection part 140 SMS bot control part 141 Determination part 142 Creation part 150 Analysis part 155 Storage part 160 Keyword DB
170 SMS destination list 180 Keyword talk number DB
190 Individual SMS transfer information DB
200 Chat server 310a, 310b terminal 400 SMS server 510a, 510b terminal

Claims (10)

A detection unit that detects a specific input to the chat talk room;
When the detection unit detects the specific input, a determination unit that determines a transmission destination for transmitting a short message;
A creation unit that creates a short message including information identified from the specific input, with the transmission destination determined by the determination unit as a transmission destination;
A message management apparatus comprising: a transmission unit that transmits the short message created by the creation unit.   The said detection part participates in the said talk room as a bot user, and detects the input containing a specific character string as said specific input among the remarks of the other user who participates in the said talk room, It is characterized by the above-mentioned. Item 4. The message management device according to Item 1. The specific character string is a character string that can specify information on the destination and information on the text,
The determination unit determines the transmission destination based on information regarding a destination included in the specific character string,
The message management device according to claim 2, wherein the creating unit creates a short message having information on a body included in the specific character string as a body. The detection unit detects that the other user who participates in the talk room as a bot user and makes a statement that another user who participates in the talk room transmits a short message is used as the specific input. Inquiries about the information on the destination and the text on the talk room,
The determining unit determines the transmission destination based on information about a destination input from the other user in response to the inquiry,
The creation unit creates a short message having information on a text input from the other user in response to the inquiry as a text and a transmission destination determined by the determination unit as a transmission destination. The message management device according to 1. The detection unit is an instruction input for transmitting a short message from any of the users participating in the talk room as the specific input, and detects an instruction input including information on a destination and information on a text,
The determination unit determines the transmission destination based on information on the destination,
The message management device according to claim 1, wherein the creation unit creates a short message in which the information related to the text is a text and the transmission destination determined by the determination unit is a transmission destination. The message management device further includes:
A storage unit that stores information related to the destination and one or more telephone numbers in association with each other;
The determining unit determines one or more telephone numbers associated with the information regarding the destination in the storage unit as the short message transmission destination based on the information regarding the destination specified from the specific input. The message management device according to claim 3, wherein: The message management device further includes:
A receiving unit for receiving a short message transmitted from another device in response to the short message transmitted by the transmitting unit;
A storage unit for storing predetermined predetermined keywords;
Analyzing the short message received by the receiving unit, and determining whether or not the short message includes the predetermined keyword;
The speech unit that speaks as a bot user who participates in the talk room includes a speech unit that utters the text of the short message that the analysis unit has determined to include the predetermined keyword. The message management device described in 1. The message management device further includes:
In the conversation in the talk room, based on a predetermined condition, generate a new talk room for talking with a specific short message user,
The creation unit creates the short message based on a comment from a chat user for the new talk room without the specific input,
When the short message received by the receiving unit is a short message from the specific short message user without the predetermined keyword, the speaking unit speaks the body of the short message to the talk room. The message management device according to claim 7. A detection step for detecting specific input to the chat talk room;
A determination step of determining a transmission destination to which a short message is transmitted when the specific input is detected in the detection step;
A creation step for creating a short message including information identified from the specific input, with the transmission destination determined in the determination step as a transmission destination;
A message management method including a transmission step of transmitting the short message created in the creation step. On the computer,
A detection function that detects specific input to the chat room,
When the detection function detects the specific input, a determination function for determining a transmission destination to send a short message;
A creation function for creating a short message including information identified from the specific input, with the transmission destination determined by the determination function as a transmission destination;
A message management program for realizing a transmission function for transmitting a short message created by the creation function.

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