JP2018101378A - Information processor, sales data processor and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve convenience in purchasing a tax exemption object and efficiency in work required for selling the tax exemption object.SOLUTION: Display output means displays commodity information in a selected use language at a reservation site. Notification means calculates a total amount of money of commodities selected as reservation objects per tax exemption class and notifies in the use language that the total amount of money of each tax exemption class does not satisfy a reference of a total amount of money to which the tax exemption system can be applied when the total amount of money does not satisfy the reference. Purchaser information reception means receives an input of personal information of a purchaser to be legally informed when using the tax exemption system as purchaser information. Reservation information output means performs transmission output of reservation identification information, the commodity information, the purchaser information and information indicating the use language as reservation information to an information processor in the shop. Identification information output menas performs transmission output of the reservation identification information to an information terminal of the purchaser.SELECTED DRAWING: Figure 1

Description

  Embodiments described herein relate generally to an information processing apparatus, a sales data processing apparatus, and a program.

  Conventionally, there is a so-called tax exemption system that exempts the consumption tax on goods when a business operator operating an export goods sales place (duty-free shop) sells goods to non-residents such as foreign tourists. . When selling goods to non-residents under such a tax exemption system, refer to the passport and fill in the tax exemption documents with legally required items, or apply legally required packaging. The counter involves complicated processing and tends to cause waiting for a cash register.

  In addition, in the tax exemption system, the standard of the amount subject to tax exemption is stipulated according to the tax exemption category, and if it does not meet the standard, it will not be exempt. Therefore, if it is found that the standard is not satisfied at the time of accounting, the store clerk needs to explain it to the non-resident. Further, in some cases, the store clerk may assist non-residents to purchase additional products so as to satisfy the criteria for each tax-free category. In such a situation, processing at the register counter is delayed, and other customers are kept waiting. Further, from the viewpoint of the store side, there is a demand for arranging a salesclerk who understands each language so that such correspondence can be performed in multiple languages according to non-residents, and there is a problem that labor costs are increased.

  SUMMARY OF THE INVENTION Problems to be solved by the present invention are an information processing apparatus and sales data that can improve convenience when purchasing a tax-exempt object and can improve the efficiency of work required when selling the tax-exempt object. A processing apparatus and a program are provided.

  The information processing apparatus according to the embodiment includes language selection means, display output means, product selection means, notification means, purchaser information reception means, reservation information output means, and identification information output means. The language selection means selects a language to be used at a reservation site that accepts a purchase reservation for a product subject to tax exemption. The display output means displays product information indicating the product in the use language on the reservation site. The product selection means selects the product as a reservation target. The informing means calculates a total amount for each tax exemption category for the product selected by the product selection means, and if the total amount of each tax exemption category does not satisfy the standard of the total amount applicable to the tax exemption system, The fact that the standard is not satisfied is notified in the language used. The purchaser information receiving means receives, as purchaser information, the purchaser's personal information to be legally notified when purchasing a product using the tax exemption system. The reservation information output means, as reservation information, reservation identification information for identifying a purchase reservation of the product by the purchaser, the product information, the purchaser information, and information indicating the language used, store information Output to the processing device. The identification information output means transmits and outputs the reservation identification information to the purchaser's information terminal.

FIG. 1 is a diagram showing a reservation sales system according to the present embodiment. FIG. 2 is a block diagram illustrating a hardware configuration of the reservation management server. FIG. 3 is a diagram illustrating an example of a data configuration of the product master file. FIG. 4 is a diagram illustrating an example of a data configuration of the tax exemption classification file. FIG. 5 is a diagram illustrating an example of a data configuration of the tax exemption setting value file. FIG. 6 is a block diagram showing a functional configuration of a program executed by the reservation management server. FIG. 7 is a diagram illustrating a configuration example of a product selection screen for a reservation site. FIG. 8 is a diagram illustrating a configuration example of the language selection menu. FIG. 9 is a diagram illustrating a display example of the subtotal column by category. FIG. 10 is a diagram illustrating another display example of the subtotal column by category. FIG. 11 is a diagram illustrating a configuration example of a cart display screen and an alert display example. FIG. 12 is a diagram illustrating a configuration example of the purchaser information input screen. FIG. 13 is a diagram illustrating a configuration example of a purchaser information input screen. FIG. 14 is a schematic diagram illustrating a data configuration example of reservation information. FIG. 15 is a block diagram illustrating a hardware configuration of the store server. FIG. 16 is a diagram illustrating a print configuration example of a purchase pledge. FIG. 17 is a diagram illustrating a print configuration example of a purchase record slip. FIG. 18 is a diagram illustrating a print configuration example of the product name list. FIG. 19 is a block diagram showing a hardware configuration and a functional configuration of the POS terminal. FIG. 20 is a diagram illustrating a display example of the customer display. FIG. 21 is a diagram illustrating an example of a receipt printing configuration. FIG. 22 is a sequence showing an example of a procedure of a reservation reception process executed in the reservation sales system. FIG. 23 is a sequence showing an example of the procedure of the accounting process executed by the POS terminal at the time of delivery of the reserved product in the reserved sales system.

  FIG. 1 is a diagram showing a reservation sales system 1 according to the present embodiment. In the reservation sales system 1, a reservation management server 2 provided in a headquarters that supervises affiliated stores and a store system 3 provided in the affiliated stores are connected by a dedicated line 8. The reservation management server 2 is connected to a public line N such as the Internet. The reservation management server 2 provides on the Internet a reservation site (a reservation site that accepts purchase reservations for products subject to tax exemption) that accepts reservations for purchases of goods sold in stores using the tax exemption system.

  The purchaser (reservation person) connects the user terminal 10 to the public line N, accesses the reservation site provided by the reservation management server 2, and reserves the purchase of goods using the tax exemption system. As the user terminal 10, a portable electronic device such as a PC (Personal Computer) or a smartphone can be used.

  Below, the example which applied the reservation management server 2 which provides the reservation site mentioned above as an information processing apparatus concerning this embodiment is demonstrated. When the reservation management server 2 accepts a purchase reservation from a customer via the reservation site, the reservation management server 2 transmits information (reservation information) indicating the content of the reservation to the store system 3.

  The store system 3 is a system that performs reservation reception of products in the store, inventory management, sales management, and the like. The store system 3 includes a store server 4, a POS (Point Of Sales) terminal 5, and a printer 6 connected by a network 7 such as a LAN (Local Area Network). When the store server 4 receives the reservation information from the reservation management server 2, the store server 4 prints out the tax-exempt document and the picking slip by the printer 6. The store clerk picks and packs the reserved product using the picking slip, attaches the tax exemption document to this, and waits for the purchaser to visit the store and receive the product. Instead of printing out the picking slip, the picking slip may be displayed and output using a picking terminal.

  FIG. 2 is a block diagram showing a hardware configuration of the reservation management server 2. The reservation management server 2 includes a control unit 21 having a computer configuration including a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), and the like.

  In the control unit 21, a communication I / F (interface) 23 and an I / O device control unit 24 are connected by a bus 22. The reservation management server 2 performs data communication with the store system 3 via the communication I / F 23 and the dedicated line 8 (see FIG. 1). Further, the reservation management server 2 performs data communication with the user terminal 10 via the communication I / F 23 and the public line N.

  Further, a keyboard 25, a display device 26, a printer 27, and an HDD (Hard Disk Drive) 28 are connected to the control unit 21 via a bus 22 and an I / O device control unit 24. The HDD 28 stores various control programs for operating the CPU of the control unit 21, display data for the reservation site, and the like. Further, the HDD 28 stores a product master file F1, a tax exemption classification file F2, a tax exemption setting value file F3, and a reservation management file F4. Next, the configuration of each file will be described.

  FIG. 3 is a diagram illustrating an example of a data configuration of the product master file F1. As shown in FIG. 3, in the product master file F1, the product name, the price (unit price) of the product, the classification code (classification 1 code, Product information such as classification 2 code), tax exemption classification code, and dangerous goods classification code is set. The dangerous goods classification code is assigned to products that require special handling such as sprays that are prohibited from being brought into the aircraft.

  The products are classified by a plurality of classification codes, and the plurality of classifications are constructed hierarchically. That is, as shown in FIG. 3, the products are classified into a plurality of categories according to the classification 1 (higher classification) which is a rough classification. Each category 1 is further classified in detail by category 2 (subordinate category) which is a finer category. That is, the upper class 1 is classified into a plurality of classes by the lower class 2 than the class 1, and includes at least one lower class 2. It should be noted that the product code attached to each product can be regarded as a lower classification than the classification 2 in that it is constructed hierarchically. The product code can be regarded as the most detailed classification, that is, the lowest classification.

  FIG. 4 is a diagram illustrating an example of a data configuration of the tax exemption division file F2. As shown in FIG. 4, the tax exemption classification name is set in the tax exemption classification file F2 in association with the tax exemption classification code. The tax exemption category names are “consumables”, “general goods”, and “non-tax exempt”. “Consumables” are tax-exempt items that exempt taxes on goods sold to non-residents such as foreign tourists, such as food, beverages, chemicals, and cosmetics. . “General goods” are also tax-exempt goods, and are goods for use in normal life other than consumables.

  FIG. 5 is a diagram illustrating an example of a data configuration of the tax exemption set value file F3. As shown in FIG. 5, in the tax exemption set value file F3, a set value is set in association with the tax exemption classification code. In the set value, a standard for the total amount for each tax exemption category, to which the tax exemption system can be applied, is set. In the example shown in FIG. 5, the set value for the consumable item with the tax exemption classification code “01” is 5,000 to 500,000 yen. In addition, the set value for a general article (excluding consumable goods for use in normal life) with the tax exemption classification code “02” is an amount exceeding 10,000 yen.

  The reservation management file F4 is a data file for managing the reservation information indicating the contents of the reservation received from the reservation site in association with the reservation code (reservation identification information).

  The control unit 21 of the reservation management server 2 distributes the product master file F1, the tax exemption classification file F2, and the tax exemption set value file F3 to the store server 4 of the store system 3 at a predetermined timing by following the control program. Further, the store server 4 distributes the product master file F1, the tax exemption classification file F2, and the tax exemption setting value file F3 to the POS terminal 5 at a predetermined timing.

  Next, a program executed by the reservation management server 2 of this embodiment will be described. The program executed by the reservation management server 2 of this embodiment is a file in an installable format or an executable format, and may be configured to be recorded and provided on a computer-readable recording medium. Such a recording medium is a CD-ROM, a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk), or the like.

  Furthermore, the program executed by the reservation management server 2 of the present embodiment may be provided by being stored on a computer connected to a network such as the Internet and downloaded via the network. Further, the program executed by the reservation management server 2 of this embodiment may be configured to be provided or distributed via a network such as the Internet.

  FIG. 6 is a block diagram showing a functional configuration of a program executed by the reservation management server 2. As shown in FIG. 6, the program executed by the reservation management server 2 according to the present embodiment has a module configuration including a display control unit 211, an input reception unit 212, and a reservation management unit 213. As actual hardware, the CPU of the control unit 21 (see FIG. 2) reads out the program from the ROM and executes it, so that the above-described units are generated on the RAM of the control unit 21.

  When the display control unit 211 receives a Web page display request from the user terminal 10, the display control unit 211 transmits the Web page display data of the reservation site to the user terminal 10 based on the display data stored in the HDD 28. Thereby, each page of the reservation site is displayed on the display of the user terminal 10.

  The input receiving unit 212 receives a selection operation and an input operation from the user via an operation unit such as a selection menu or an icon provided on the reservation site.

  The reservation management unit 213 generates reservation information indicating reservation contents based on information received through the reservation site, and transmits the reservation information to the store server 4 and the user terminal 10.

  In the following, a more detailed functional configuration of the display control unit 211, the input reception unit 212, and the reservation management unit 213 will be described together with an example of a screen configuration of a reservation site displayed based on display data generated by the display control unit 211.

  FIG. 7 is a diagram illustrating a configuration example of the product selection screen 70 of the reservation site. The product selection screen 70 is provided with a language selection menu 71 for selecting a use language. When the input receiving unit 212 receives a click operation on the language selection menu 71, the display control unit 211 expands and displays a plurality of options 79 for selecting the language to be used, as shown in FIG.

  FIG. 8 is a diagram illustrating a configuration example of the language selection menu. Although the option 79 is displayed in the same language in FIG. 8, the display of the option 79 may be displayed in each language, or may be displayed in the national flag of each country. The input reception unit 212 receives a selection operation for the option 79 of the language selection menu 71 (language selection unit).

  When one language is selected from the option 79, the display control unit 211 (display output unit) switches the display of the reservation site to the display in the selected language. By this display switching, the display control unit 211 displays the product information indicating the product in the selected language (use language).

  The product information is information such as a product name, a description of the product, a price of the product, and an indication of whether the product is a general article or a consumable item.

  Returning to FIG. 7, the product selection screen 70 is provided with a category selection menu 72 for selecting the category of the product to be purchased. The categories may be provided for each company and each store. Here, an example is shown in which a category selection menu 72 is provided so that categories of general articles and consumables can be selected in correspondence with tax exemption categories. When the option “general article” of the category selection menu 72 is selected, the display control unit 211 displays the product information such as the product name, the image 73, and the unit price 74 of the product belonging to the general article side by side on the product selection screen 70. . Below the image 73 of each product, an input field 75 for inputting a purchase quantity and an “add to cart” icon 76 for entering the virtual cart as a product to be purchased are provided. The user can enter the product in the virtual cart by inputting the purchase quantity in the input field 75 and then selecting the icon 76. Hereinafter, the virtual cart is simply referred to as a cart.

  When the icon 76 is selected, the input receiving unit 212 (product selection unit) selects a product corresponding to the icon 76 as a reservation target product.

  The product selection screen 70 is provided with a “view cart” icon 77 for confirming a purchase planned product in the cart. In addition, the product selection screen 70 is provided with a subtotal column 78 by category. The display control unit 211 displays the subtotal amount of the product for each category as described above in the category subtotal column 78 for the product put in the cart by the user.

  FIG. 9 is a diagram illustrating a display example of the category-based subtotal column 78. FIG. 9 shows a display example when one point of consumable item is placed in the cart, but the consumable item does not satisfy the tax-exempt standard amount. The display control unit 211 (notification means) calculates the total price of the products in the cart for each tax exemption category (that is, consumables or general goods), and calculates the product score for each tax exemption category and the total price for each tax exemption category ( Subtotal amount) is displayed in the category-specific subtotal column 78. Further, if the total amount of each tax exemption category does not satisfy the standard of the total amount applicable to the tax exemption system, the fact that the standard is not satisfied is displayed in the language used to notify the user.

  Although FIG. 9 shows an example of displaying the purchase amount necessary up to the total amount applicable to the tax exemption system as a notification example, the notification method is not limited to this. In addition, a message indicating that the standard is not satisfied may be displayed in the language used, or the message may be displayed on a pop-up screen.

  FIG. 10 is a diagram showing another display example of the category-based subtotal column 78. FIG. 10 shows an example in which the display of “tax exempted” is attached to the total amount of general goods when the standard of the total amount applicable to the tax exemption system is satisfied. In this way, by displaying and notifying whether or not the standard is satisfied, it can be seen at a glance whether or not the tax exemption system can be applied, and the convenience of the reservation site can be improved.

  In FIG. 10, when the input receiving unit 212 receives a selection operation of the “view cart” icon 77, the display control unit 211 generates display data of the cart display screen 80 (see FIG. 11) and transmits it to the user terminal 10. To do.

  FIG. 11 is a diagram illustrating a configuration example of the cart display screen 80 and an alert display example. As an example, on the cart display screen 80, the products selected on the product selection screen 70 are displayed side by side for each tax exemption category. The subtotal column 81 displays the product information, quantity, and subtotal amount (that is, the total amount of consumables) of products whose tax exemption category is consumables. The subtotal column 82 displays the product information, quantity, and subtotal amount (that is, the total amount of general items) of products whose tax exemption classification is general items. Further, a total amount 83 obtained by summing up the subtotal amount of the consumables and the subtotal amount of the general article is displayed. In addition, for each tax exemption category, when the standard of the total amount to which the tax exemption system can be applied is not satisfied, the display control unit 211 (notification unit) displays an alert 84 on the subtotal of the tax exemption category.

  As an alert 84, a notification that the total amount of the tax exemption category does not meet the standard, a notification indicating the standard of the total amount of the tax exemption category, or the purchase amount required to meet the standard may be provided. Good. Moreover, you may attach to the alert 84 and display the recommended goods in the said tax exemption division. Alternatively, the alert 84 may be displayed with an icon or the like that allows the recommended product to be put into the cart with one click.

  The cart display screen 80 is provided with a “reserve” icon 85 for proceeding with the reservation process with the content of the screen. When the input receiving unit 212 receives the selection operation of the icon 85, the display control unit 211 transmits display data of the purchaser information input screen 90 (see FIG. 12) to the user terminal 10.

  FIGS. 12 and 13 are diagrams showing a configuration example of the purchaser information input screen 90. When purchasing goods using the tax exemption system, the purchaser's name, nationality, date of birth, information on the purchaser's passport, etc. are required as legally required purchaser's personal information. . The information on the purchaser's passport is, for example, the type and number of the passport, etc., but hereinafter, it is simply referred to as a passport number (passport number). The purchaser information input screen 90 is a screen for designating such personal information, purchaser contact information, receipt date and time, store, and the like.

  That is, the purchaser information input screen 90 includes a purchaser name input field 91, an English name input field 92, a gender input field 93, a nationality input field 94, a passport number input field 95, and a date of birth input field 96. A telephone number input field 97, an e-mail address input field 98, a date / time selection field 99 for selecting a reception date and time, a store selection field 901 for selecting a reception store, and the like are provided. In the case of a chain store, an item for selecting a receiving store is required as described above. However, in the case of a single store, the item for selecting a store is not necessary.

  As shown in FIG. 13, the purchaser information input screen 90 is provided with a “reserve” icon 902 for confirming the information input in each column and proceeding with the reservation process. When the selection operation of the icon 902 is received, the input reception unit 212 (purchaser information reception means) receives information input in each column of the purchaser information input screen 90 as purchaser information.

  The reservation management unit 213 reads product information regarding the product confirmed as the reserved product on the cart display screen 80 from the product master file F1. And the reservation management part 213 produces | generates reservation information including purchaser information and the merchandise information of reservation goods.

  FIG. 14 is a schematic diagram illustrating a data configuration example of reservation information. When the reservation information is generated, the reservation management unit 213 generates a reservation code (reservation identification information) as an identifier for identifying the reservation information and assigns it to each reservation information. As illustrated in FIG. 14, the reservation information includes a reservation code, the purchaser information described above, the product information and the total price of the reserved product, and information indicating the language selected as the language used on the product selection screen 70. . Note that the reservation management unit 213 may calculate information related to the transaction, such as a tax-exempt amount and a tax-exempt amount, and include the information in the reservation information.

  The reservation management unit 213 stores the generated reservation information in the reservation management file F4 (see FIG. 2). Moreover, the reservation management part 213 (reservation information output means) transmits and outputs the generated reservation information to the user terminal 10 and the store server 4.

  In addition, the reservation management unit 213 (identification information output unit) generates a code symbol including a reservation code, and transmits display data of the code symbol to the user terminal 10 together with the reservation information described above. The user can receive the reserved product at the receiving store by displaying the code symbol on the user terminal 10 or by presenting the printed code symbol.

  In addition, the reservation management unit 213 (tax-exempt document generation means) generates print data of the tax-exempt document required when purchasing a product using the tax-exempt system using the reservation information, and transmits it to the store server 4 together with the reservation information. Output. The store server 4 prints the tax-exempt documents using the received print data. The print data of the tax exemption document may be generated by the reservation management server 2 in this way, or the store server 4 may generate it using the received reservation information. A print configuration example of the tax exemption document will be described later with reference to FIGS.

  Next, the functional configuration of the store server 4 in the store system 3 will be described.

  FIG. 15 is a block diagram illustrating a hardware configuration of the store server 4. The store server 4 includes a control unit 41 having a computer configuration including a CPU, a ROM, a RAM, and the like. In the control unit 41, a communication I / F (interface) 43 and an I / O device control unit 44 are connected by a bus 42. The store server 4 performs data communication with the POS terminal 5 via the communication I / F 43 and the network 7 (see FIG. 1). In addition, a keyboard 45, a display 46, a printer 47, and an HDD 48 are connected to the control unit 41 via a bus 42 and an I / O device control unit 44. The HDD 48 stores various control programs for operating the CPU of the control unit 41. The HDD 48 stores a product master file F1, a tax exemption classification file F2, a tax exemption setting value file F3, and a reservation management file F4. Further, the HDD 48 holds a transaction history DB as a database for storing information related to transactions that have been subjected to sales registration processing at the POS terminal 5.

  The program executed by the store server 4 of the present embodiment is a file in an installable format or an executable format, and may be configured to be recorded and provided on a computer-readable recording medium. Such a recording medium is a CD-ROM, a flexible disk (FD), a CD-R, a DVD, or the like.

  Furthermore, the program executed by the store server 4 of the present embodiment may be configured to be provided by being stored on a computer connected to a network such as the Internet and downloaded via the network. Moreover, you may comprise so that the program run with the shop server 4 of this embodiment may be provided or distributed via networks, such as the internet.

  The control unit 41 outputs the tax-exempt document print data received from the reservation management server 2 to the printer 6 and prints the tax-exempt documents exemplified in FIGS. Here, examples of print configurations of purchase pledge R1 (see FIG. 16), purchase record slip R2 (see FIG. 17), and product name list R3 (see FIG. 18) are shown as tax-exempt documents. If there is a change in the type or matters to be described in the document, the type of document or the print item may be changed in accordance with the change. The control unit 41 causes the printer 6 to print one purchase pledge R1, two purchase record slips R2, and one item name list R3. The receipt R4 (see FIG. 21) and the journal are printed by the POS terminal 5.

  When receiving the reservation information from the reservation management server 2, the control unit 41 generates print data for the picking slip based on the reservation information, and outputs the print data to the printer 6 to print the picking slip. Depending on the operation of the store, a part of the tax exemption document (for example, the product name list R3 shown in FIG. 18) may be used as a picking slip.

  A store clerk picks a product in the store using a picking slip and packs it as a tax-free article by a method stipulated by law. Further, the item name list R3 (see FIG. 18) of the tax exemption documents printed by the printer 6 is pasted on the package. In this way, the time required for delivery of the product can be shortened by picking and packing the product in advance and attaching the tax exemption document before the purchaser visits the store.

  Next, a print configuration example of the tax-exempt document printed by the store server 4 by the printer 6 will be described with reference to FIGS.

  FIG. 16 is a diagram illustrating a print configuration example of the purchase pledge R1. The purchase pledge R1 is a document that describes the fact of purchase of duty-free goods. The purchase pledge R1 is attached to the document (purchaser pledge) attached to the business operator of the duty-free shop as a store copy.

  As shown in FIG. 16, the purchase pledge R1 includes the name or name a of the business operator that operates the duty-free shop, the jurisdiction tax signature b, the store location c of the duty-free shop, the reservation reception date and time d, the reception date and time e, and the reservation code f. , Product details (item name g, quantity and price h for each item), total amount i of all items, total amount j of general items and consumables, and tax exemption amount k. Further, the purchase pledge R1 is printed with the passport number l, the purchaser's nationality m, the purchaser's name n, and the purchaser's date of birth o based on the purchaser information.

  Note that the layout of the purchase pledge R1 is not limited to the example of FIG. For example, it is also possible to print a pledge to export after purchase (in the case of consumables, pledge to export within 30 days from the date of purchase), a purchaser's signature box, or the like.

  FIG. 17 is a diagram illustrating a print configuration example of the purchase record slip R2.

  The purchase record slip R2 is a document that describes the fact of purchase of tax-free goods. Two purchase record slips R2 shown in FIG. 17 are printed for attachment to a document (purchase record slip) and for a store copy. The attached purchase record slip R2 is attached to a document (purchase record slip). This document (purchase record slip) is pasted on the passport and marked.

  As shown in FIG. 17, the purchase record slip R2 includes the name or name a of the business operator that operates the duty-free store, the jurisdiction tax signature b, the store location c of the duty-free store, the reservation reception date and time d, the reception date and time e, and the reservation code f. , Product details (item name g, quantity and price h for each item), total amount i of all items, total amount j of general items and consumables, and tax exemption amount k. Further, the passport number l, the purchaser's nationality m, the purchaser's name n, and the purchaser's date of birth o are printed on the purchase record slip R2 based on the purchaser information. Note that the layout of the purchase record slip R2 is not limited to the example of FIG.

  FIG. 18 is a diagram illustrating a print configuration example of the product name list R3. The product name list R3 is a document listing the products subject to tax exemption processing. The product name list R3 is attached to a bag or a box that wraps a product subject to tax exemption processing. As shown in FIG. 18, the product name list R3 includes the name or name a of the business operator that manages the duty-free shop, the product name g of the product subject to the tax exemption processing, the quantity and the price h for each product name. In addition, it is good also as a form which prints only consumable goods in the goods name list | wrist R3 among the goods used as the object of the tax exemption process.

  Next, the functional configuration of the POS terminal 5 will be described. The POS terminal 5 functions as a sales data processing apparatus according to the present embodiment.

  FIG. 19 is a block diagram showing a hardware configuration and a functional configuration of the POS terminal 5. The POS terminal 5 includes a control unit 50 having a CPU, a ROM, and a RAM. The control unit 50 includes an HDD 60, a store clerk display 61, a customer display 62, a printer 63, a keyboard 64, a card R / W (reader / writer) 65, a code scanner 66, a passport reader 67, a communication I / F (interface). 68, etc. are connected by a bus 69. A touch panel is provided on the display surface of the store clerk display 61 and the customer display 62.

  The control unit 50 performs data communication with the store server 4 that is a host device via the communication I / F 68 and the network 7 provided in the store.

  The HDD 60 stores an operating system, various computer programs, and various data files. As the data file, a product master file F1, a tax exemption classification file F2, a tax exemption set value file F3, etc. distributed from the store server 4 are stored. These data files are used when a customer purchases a product using a tax exemption system at a store.

  The printer 63 prints receipts, journals, and the like. The keyboard 64 has an external structure in which various keys are arranged for each block. Various keys include, for example, numeric keys for entering product codes, amounts, etc., subtotal keys for declaring the calculation of the total sales amount, and deposit / current total keys for declaring cash closure in the sales process , A PLU key for designating various commodities, a confirmation key for confirming the input of a numeric value by a numeric key, a clear key, and the like.

  The code scanner 66 optically reads a barcode or a two-dimensional code attached to a product. Further, the code scanner 66 reads the code symbol of the reservation code included in the printed reservation slip or reservation mail. The code scanner 66 reads the code symbol of the reservation code displayed on the display screen of the user terminal 10.

  The passport reader 67 is a reader device that reads information held in a passport (passport). The passport reader 67 has an optical character recognition (OCR) function for optically reading a character string written in the passport. As described above, when the product is reserved for purchase, since the passport information is included in the purchaser information received from the reservation site, the passport reader 67 may not be used when receiving the product. When receiving the reserved product, the POS terminal 5 reads the passport by the passport reader 67 following the input of the reservation code, and determines that the product recipient and the reserved purchaser are the same. May output an error.

  The operating system and computer program executed by the POS terminal 5 of the present embodiment are files in an installable or executable format, such as a CD-ROM, flexible disk (FD), CD-R, DVD (Digital Versatile Disk). Or the like recorded on a computer-readable recording medium.

  Further, the operating system and computer program executed by the POS terminal 5 of the present embodiment may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. . The operating system and computer program executed by the POS terminal 5 of the present embodiment may be configured to be provided or distributed via a network such as the Internet.

  Further, the operating system and computer program executed by the POS terminal 5 of the present embodiment may be provided by being incorporated in advance in a ROM or the like.

  As shown in FIG. 19, the computer program executed by the POS terminal 5 of this embodiment has a module configuration including an input receiving unit 51, a display control unit 52, a sales registration unit 53, and a print control unit 54. As actual hardware, the CPU of the control unit 50 reads out and executes a computer program from the HDD 60, so that the above-described units are generated on the RAM of the control unit 50.

  The input reception unit 51 receives information received from the store server 4 via the communication I / F 68. The input receiving unit 51 receives an input operation from the touch panel of the store clerk display 61 or the customer display 62. The input receiving unit 51 receives inputs from the keyboard 64, card R / W 65, code scanner 66, and passport reader 67.

  For example, when the code scanner 66 scans the code symbol of the reservation code printed on the reservation slip, the input reception unit 51 (identification information reception means) decodes and receives the reservation code from the code symbol. The input receiving unit 51 may receive the reservation code by reading the code symbol of the reservation code displayed on the user terminal 10 with the code scanner 66. Or the input reception part 51 may receive the input of a reservation code via the keyboard 64 or the touch panel of the display 61 for shop assistants.

  Further, the input receiving unit 51 (reading means) requests the store server 4 to transmit reservation information corresponding to the reservation code, and reads the reservation information corresponding to the reservation code from the reservation management file F4 of the store server 4. . As described above, the reservation information includes purchaser information, product information of reserved products, and information indicating the language used by the purchaser on the reservation site.

  The display control unit 52 controls display processing on the store clerk display 61 and the customer display 62. The display control unit 52 (display switching unit) switches the display on the customer display 62 to the display in the language used indicated by the reservation information based on the reservation information read by the input receiving unit 51.

  FIG. 20 is a diagram illustrating a display example of the customer display 62. As an example, in the product selection screen 70 of FIG. 8, English is selected from the language selection menu 71, the subsequent display of the product selection screen 70 (FIGS. 8 to 10), the display of the cart display screen 80 (see FIG. 11), It is assumed that the purchaser information input screen 90 (FIGS. 12 to 13) is displayed in English. In this case, the reservation information generated by the reservation management server 2 includes that <language used> is English as shown in FIG. Therefore, the display control unit 52 determines that the language used is English based on the reservation information read from the reservation management file F4 of the store server 4, and displays the display on the customer display 62 by switching to English. .

  In the example of the screen of FIG. 20, an example is shown in which the store name, greeting, subtotal amount for each tax exemption category, tax amount, and total amount including tax (that is, the amount charged to the purchaser) are displayed. The information is not limited to this. Other examples include information on recommended items based on purchases by purchasers, advertisements for campaigns, information on stores, sightseeing information, information on flights, information on weather conditions at the destination, etc. May be displayed.

  Returning to FIG. 19, the sales registration unit 53 registers the purchased product for sale in response to input from the keyboard 64 and the code scanner 66. In addition, the sales registration unit 53 uses the product information of the reserved product included in the reservation information read by the input receiving unit 51 as described above as the product information of the sales product for which the transaction is actually performed, and further, the customer's payment amount Transaction data including information related to accounting such as money and change is generated. Then, the sales registration unit 53 (registration means) transmits the generated transaction data to the store server 4 and registers it in the transaction history DB of the store server 4.

  The print control unit 54 (receipt output means) generates receipt print data in the language used by the reservation information read by the input receiving unit 51 and outputs the print data to the printer 63. As a result, the printer 63 prints out a receipt corresponding to the language used by the purchaser.

  FIG. 21 is a diagram illustrating a print configuration example of the receipt R4. The receipt R4 is given to the purchaser after the transaction. As shown in FIG. 21, the print data of the receipt R4 is configured in the language used selected at the reservation site. FIG. 21 shows an example of generating print data in which the print contents are shown in English when English is designated as <Language> as in the reservation information of FIG.

  As shown in FIG. 21, the receipt R4 includes the name or name a of the business operator who operates the duty-free shop, transaction date w, transaction number r, cash register number s, reservation code f, product details (product name g, product name). And the total price excluding tax for all goods (subtotal price) q. In addition, as illustrated in FIG. 21, a letter p indicating that the product is tax-exempt is printed in the language used by the purchaser on the tax-exempt product. In addition, a subtotal amount for each tax exemption category is printed on the receipt R4. FIG. 21 shows an example in which the subtotal amount t of general articles and the total amount u of consumables are printed in parentheses. The receipt R4 is printed with a total amount i including tax, a tax exemption amount k, and a taxable amount v. In FIG. 21, since all products are tax-exempt and the taxable amount v is 0, a transaction example is shown in which the total amount q excluding tax and the total amount i including tax are the same amount.

  The print control unit 54 generates journal print data corresponding to the receipt R 4 in its own language, and outputs the generated print data to the printer 63. The printer 63 prints out a journal configured in its own language.

  In this embodiment, when the code scanner 66 reads the reservation code as described above, the POS terminal 5 determines the purchaser's language based on the reservation information corresponding to the reservation code, and uses the language to receive the receipt. R4 is printed. The POS terminal 5 switches the display on the customer display 62 to the display in the language used.

  Therefore, the purchaser can confirm the contents of the receipt R4 in the language used, and can confirm the reservation product and the tax-free amount in the language used. In addition, information related to the transaction can be confirmed on the customer display 62 by the language used. Thus, according to the present embodiment, it is possible to improve the service when a non-resident such as a foreign traveler receives a reserved product at a store and performs an accounting process.

  Next, an operation example of the reservation sales system 1 will be described.

  FIG. 22 is a sequence showing an example of a procedure of a reservation reception process executed in the reservation sales system 1.

  The user terminal 10 sends a transmission request to the reservation management server 2 to transmit the page display data of the reservation site (step S1). The reservation management server 2 transmits a display response of the reservation site to the user terminal 10 in response to the transmission request (step S2). The user terminal 10 displays each page of the reservation site on the display based on the received display data (step S3). The purchaser selects a language to be used from the language selection menu 71 of the reservation site as necessary, and the user terminal 10 accepts the selection operation (step S4). Step S4: If Yes, the user terminal 10 transmits a request for switching to display in the selected language (switching request) to the reservation management server 2 (step S5).

  The reservation management server 2 switches and displays the language used in the reservation site in response to the received switching request (step S6). That is, the reservation management server 2 transmits the display data of the reservation site configured in the language indicated by the switching request to the user terminal 10 (step S6). As a result, each page of the reservation site configured in the language used is displayed on the display of the user terminal 10. Note that the language used can be changed at any time before the reservation is confirmed, that is, before the reservation information is generated. Step S4: If No, the process proceeds to Step S7.

  Subsequently, the purchaser selects a reserved product from the reservation site product selection screen 70 (see FIGS. 7 to 10) (step S7). The user terminal 10 transmits information indicating the selected product to the reservation management server 2, and the reservation management server 2 updates the display data based on the received information (step S8). That is, the reservation management server 2 calculates a subtotal amount for each tax exemption category for the products in the cart, and updates the display of the category subtotal column 78 with the product score for each tax exemption category and the calculated subtotal amount. . In addition, if the merchandise in the cart is less than the tax exemption amount, the reservation management server 2 displays a message indicating that the tax exemption standard is not reached for the tax exemption category. The reservation management server 2 continues this display update process (step S8) during the product selection operation (step S7).

  Next, when the “view cart” icon 77 (see FIGS. 7 and 10) is selected and operated on the user terminal 10 (step S9: Yes), the user terminal 10 transmits a display data display request for displaying the inside of the cart. Is output to the reservation management server 2 (step S10). Step S9: If No, return to Step S7. The reservation management server 2 generates display data for displaying the inside of the cart and transmits it to the user terminal 10 (step S11). For example, the reservation management server 2 generates display data of the cart display screen 80 as described above with reference to FIG. 11 and sends a transmission response to the user terminal 10.

  The user terminal 10 displays the cart display screen 80 (see FIG. 11) based on the received display data (step S12). When the user terminal 10 accepts a selection operation of the “reserve” icon 85 (see FIG. 11) from the same screen (step S13: Yes), reservation management is performed so as to transmit the display data of the input screen 90 to be displayed next. A transmission request is output to the server 2 (step S14). Step S13: If No, return to Step S12.

  The reservation management server 2 transmits display data of the purchaser information input screen 90 (see FIGS. 12 to 13) to the user terminal 10 (step S15). The user terminal 10 displays the purchaser information input screen 90 based on the received display data (step S16). When the “Reserve” icon 902 (see FIG. 13) is selected and operated on the screen (step S17: Yes), the user terminal 10 uses the reservation management server 2 to store information on each item input on the input screen 90. (Step S18). Step S17: If No, return to Step S16.

  The reservation management server 2 generates reservation information by attaching a reservation code to the purchaser information received from the user terminal 10, the product information of the reserved product, and the information indicating the language used by the purchaser in step S4 ( Step S19). Further, the reservation management server 2 generates code symbol display data obtained by encoding the reservation code (step S20). The reservation management server 2 stores the generated reservation information and code symbol display data in the reservation management file F4 (see FIG. 2). Further, the reservation management server 2 generates print data of a purchase pledge R1 (see FIG. 16), a purchase record slip R2 (see FIG. 17), and an item name list R3 (see FIG. 18) (step S21). The data format of the print data is not particularly limited. For example, a document print layout file may be used.

  The reservation management server 2 transmits the generated reservation information and code symbol to the user terminal 10 (step S22). In addition, the reservation management server 2 transmits the generated reservation information to the store server 4 (step S23). The store server 4 stores the received reservation information in the reservation management file F4 (step S24). Further, the store server 4 prints out the purchase pledge R1 (see FIG. 16), the purchase record slip R2 (see FIG. 17), and the product name list R3 (see FIG. 18) by the printer 6 using the received print data. (Step S25). Further, the store server 4 generates a picking slip based on the received reservation information and prints it out by the printer 6 (step S25). The store clerk uses the picking slip to pick up the reserved goods, packs the reserved goods, and prints the tax exemption documents printed on them, that is, the purchase pledge R1, the purchase record slip R2, and the product name list R3. Wait for receipt.

  FIG. 23 is a sequence showing an example of the procedure of the accounting process executed by the POS terminal 5 at the time of delivery of the reserved product in the reserved sales system 1.

  Upon telling the purchaser that he / she has received the reserved product, the clerk asks the purchaser to present a reservation code. The purchaser presents the user terminal 10 displaying the code symbol of the reservation code to the store clerk (step S31). It should be noted that the purchaser may present a page on which the code symbol of the reservation code is printed. The store clerk scans the code symbol using the code scanner 66 of the POS terminal 5. The POS terminal 5 decodes the code symbol and reads the reservation code encoded in the code symbol (step S32).

  The POS terminal 5 inquires the store server 4 to transmit the reservation information for the read reservation code (step S33). The store server 4 reads the reservation information corresponding to the received reservation code from the reservation management file F4 and transmits it (step S34). The POS terminal 5 switches the display language of the customer display 62 to the language used in the reservation information (step S35). Further, the POS terminal 5 expands and displays the reservation information on the registration screen for registering the product on the store clerk display 61. The POS terminal 5 displays the total amount of the transaction, that is, the amount charged to the purchaser on the customer display 62. The customer pays the total amount, and the store clerk inputs the received amount from the keyboard 64. The POS terminal 5 performs processing such as calculating the change by subtracting the total amount from the received amount, and performs accounting processing for the transaction (step S36). The settlement method is not particularly limited, and any of cash settlement, card settlement, electronic money settlement, and other settlement methods may be used.

  The POS terminal 5 generates transaction information including merchandise information related to the transaction, received amount, change amount, cash register number, information indicating a cashier in charge, transaction date and time, transaction number, and the like. The transaction information may include a part of the reservation information. In particular, the reservation code may be included in the receipt R4 or the journal.

  The POS terminal 5 generates print data of the receipt R4 including transaction information in the language used indicated by the reservation information, and prints and outputs the receipt R4 by the printer 63 (step S37). Further, the POS terminal 5 generates journal print data including transaction information in its own language, and prints it out by the printer 63. The clerk printed the receipt R4, the store server 4 (see step S25 in FIG. 22), the purchase pledge R1 (see FIG. 16), the purchase record slip R2 (see FIG. 17), and the product name. The list R3 (see FIG. 18) and the product are delivered to the customer.

  The POS terminal 5 transmits the transaction information to the store server 4 (step S38). The store server 4 registers the received transaction information in the transaction history DB (see FIG. 15) (step S39), and ends the accounting process.

  Although several embodiments of the present invention have been described, these embodiments are presented by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  For example, in the above description, the display of the receipt R4 (see FIG. 21) and the customer display 62 of the POS terminal 5 (see FIG. 20) is switched to the output in the used language based on the language used in the reservation site. However, the embodiment is not limited to this. For example, even if the language corresponding to the nationality is selected based on the nationality input on the purchaser information input screen 90, the language used in the receipt R4 or the language used for the customer display 62 is switched depending on the language. Good.

  In the above description, the display language is switched in the customer display 62 of the POS terminal 5 operated by the store clerk. However, the embodiment is not limited to this. The target for switching the display language is not limited to the customer display 62. Further, the display to be displayed is not limited, and any screen may be used. The display content for the customer on the display screen may be switched to the display in the language used selected on the reservation site.

  As described above, when the POS terminal 5 according to the present embodiment reads the reservation code, the POS terminal 5 reads the reservation information, and outputs the display for the customer and the printing of the receipt in the language used indicated by the reservation information. Thereby, since the purchaser can confirm the display content and the receipt for the customer in his / her language, it becomes easy to confirm and understand the content. Therefore, it is possible to improve the service for the customer who delivers the product. This also reduces the burden on the store clerk because the purchaser can reduce the number of inquiries to the store clerk when the display content or the printed content of the receipt cannot be understood.

  As described above, according to the present embodiment, the purchaser can select a product on the reservation site and then select a product, and if the tax exemption system standard is not satisfied, the purchaser is notified in that language. Is done. Accordingly, the purchaser can reserve the product so as to satisfy the standard according to the notification, and can receive the reserved product promptly by presenting the reservation identification information at the store. Thus, according to this embodiment, the convenience at the time of purchasing a tax exemption object can be improved.

  Further, according to the present embodiment, since the store receives the reservation information from the reservation site in advance, the product can be picked prior to the purchaser's visit and packed in accordance with the law. Moreover, since the information processing apparatus in the store generates the print data of the tax exemption document based on the reservation information, it is possible to save the trouble of filling in the tax exemption document. Therefore, it is possible to improve the efficiency of work required when selling tax-exempt objects.

DESCRIPTION OF SYMBOLS 1 Reservation sales system 2 Reservation management server 3 Store system 4 Store server 5 POS terminal 6 Printer 10 User terminal 51 Input reception part 52 Display control part 53 Sales registration part 54 Print control part 211 Display control part 212 Input reception part 213 Reservation management part

Japanese Patent Laying-Open No. 2006-091214

Claims (6)

Language selection means to select the language used at the reservation site that accepts purchase reservations for tax-exempt products,
In the reservation site, display output means for displaying product information indicating products in the language used,
Product selection means for selecting the product as a reservation target;
For the products selected by the product selection means, the total amount is calculated for each tax exemption category, and if the total amount for each tax exemption category does not meet the criteria for the total amount applicable to the tax exemption system, the standard is satisfied. Notifying means for notifying in the language used,
Purchaser information receiving means for receiving the purchaser's personal information to be legally notified when purchasing goods using the tax exemption system as purchaser information;
As reservation information, reservation identification information for identifying a purchase reservation of the product by the purchaser, the product information, the purchaser information, and information indicating the language used are transmitted and output to the information processing device of the store. Reservation information output means;
An information processing apparatus comprising: identification information output means for transmitting and outputting the reservation identification information to the purchaser's information terminal.   The information processing apparatus according to claim 1, wherein the identification information output unit generates a code symbol including the reservation identification information, and transmits display data of the code symbol to the purchaser's information terminal.   Tax-exempt document generation means for generating print data of tax-exempt documents required for purchasing products using the tax-exempt system using the product information and the purchaser information, and outputting the generated print data of the tax-exempt documents The information processing apparatus according to claim 1, further comprising: An identification information receiving means for receiving reservation identification information for identifying a purchase reservation of a product subject to tax exemption;
As reservation information for the reservation identification information, product information regarding the purchased product, personal information of the purchaser to be legally notified when purchasing a product using a tax exemption system, used as purchaser information, and the purchaser Reading means for reading the reservation information corresponding to the reservation identification information received by the identification information receiving means from the storage means storing the information indicating the language used selected from the information processing device;
Registration means for registering the product information of the purchased product as transaction data;
Receipt output means for generating receipt print data to be passed to the purchaser in the language used, and outputting the generated print data of the receipt;
Sales data processing device equipped with.   5. The sales data processing apparatus according to claim 4, further comprising display switching means for switching display contents for a customer to display in the used language when the reading means reads information indicating the used language. A computer for controlling the information processing apparatus;
Language selection means to select the language used at the reservation site that accepts purchase reservations for tax-exempt products,
In the reservation site, a display output means for displaying a selection means for selecting a purchased product in the language used;
For the purchased products selected by the selection means, the total amount is calculated for each tax exemption category, and if the total amount of each category does not meet the criteria for the total amount applicable to the tax exemption system, the criteria are not met Informing means for informing the effect in the language used;
Purchaser information receiving means for receiving the purchaser's personal information to be legally notified when purchasing goods using the tax exemption system as purchaser information;
As the reservation information, reservation identification information for identifying a purchase reservation of the purchased product by the purchaser, product information regarding the purchased product, the purchaser information, and information indicating the language used are information processing devices in the store. Reservation information output means for transmitting to
A program for causing the information terminal of the purchaser to function as identification information output means for transmitting and outputting the reservation identification information.

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