JP2018078518A - Data management system and data management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow a plurality of devices to transmit data to one device without requiring a process to convert pieces of data from the respective devices into a particular data format.SOLUTION: A data management system includes: a data acquisition unit including communication interfaces corresponding to object apparatuses for acquiring data from the object apparatuses; a transmission unit for transmitting the data acquired from the object apparatuses; a reception unit for receiving the data transmitted by the transmission unit; and a data restoration unit for performing a restoration process on the basis of a data restoration method determined by the object apparatus to the data received by the reception unit.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a data management system and a data management method.

Several techniques have been proposed for maintenance or management of devices used in financial institutions and the like.
For example, Patent Document 1 describes a device information management system for collecting output data of devices other than an automatic transaction device using an information management system of an automatic transaction device. This equipment information management system includes an automatic transaction apparatus, an apparatus other than the automatic transaction apparatus, and a management server that manages apparatuses other than the automatic transaction apparatus and the automatic transaction apparatus. Both the output data from the automatic transaction device and the output data from devices other than the automatic transaction device are converted into the data file in the image data format and the data file in the text data format by the data format conversion means, and the information storage device of the management server Is remembered.
Patent Document 2 describes a method for remote maintenance of a cash processing machine. In the method described in Patent Document 2, a VPN (Virtual Private Network) connection is made between an operation terminal of a cash processing machine and a maintenance terminal, and data is encrypted and decrypted by the operation terminal and the maintenance terminal, respectively.

Japanese Patent No. 5759322 JP 2002-183435 A

When transmitting data from a plurality of devices to a single device, from the viewpoint of simplifying the transmission process, the data from each of the plurality of devices can be transmitted without having to perform a process of converting to a specific data format. preferable.
On the other hand, in the technique described in Patent Document 1, it is necessary to convert data from each of a plurality of devices into a specific data format. Also, Patent Document 2 does not show a technique that can transmit data from each of a plurality of devices without having to perform processing for converting the data into a specific data format.

  The present invention provides a data management system capable of transmitting data from each of a plurality of devices without having to perform processing for converting the data from each of the plurality of devices into a specific data format when transmitting data from the plurality of devices to one device. And a data management method.

  According to the first aspect of the present invention, the data management system includes a data acquisition unit that includes a communication interface corresponding to the target device and acquires data from the target device, and transmits the data obtained from the target device. A transmission unit, a reception unit that receives data transmitted by the transmission unit, and a data restoration unit that performs a restoration process based on a data restoration method defined for each target device with respect to the data received by the reception unit; Is provided.

  An encryption unit that encrypts data; and a decryption unit that performs decryption on the encryption of the encryption unit, wherein the encryption unit encrypts the data acquired by the data acquisition unit, and transmits the data The unit transmits the data encrypted by the encryption unit, the decryption unit decrypts the data received by the reception unit, and the data restoration unit performs the data reception on the data received by the reception unit. A restoration process may be performed.

  An encryption unit that encrypts data; a decryption unit that performs decryption on the encryption of the encryption unit; a VPN transmission unit that transmits data to a virtual private network; and a VPN that receives data from the virtual private network A receiving unit, wherein the encryption unit encrypts the data acquired by the data acquisition unit, the transmission unit transmits the data encrypted by the encryption unit, and the decryption unit The data received by the receiving unit is decoded, the VPN transmitting unit transmits the data decoded by the decoding unit, the VPN receiving unit receives the data transmitted by the VPN transmitting unit, and the data restoration The unit may perform the restoration process on the data received by the VPN receiving unit.

  You may make it provide the regular abnormality detection part which determines the presence or absence of abnormality which generate | occur | produces regularly in the said object apparatus based on the data from the said object apparatus.

  You may make it provide the abnormality increase detection part which determines whether the number of abnormality which the data from the said object apparatus show is larger than the threshold value defined according to the total processing amount of the said object apparatus.

  Maintenance work information acquisition unit for acquiring maintenance work information indicating maintenance work information for an abnormality indicated by data from the target device, and maintenance work for each type of abnormality based on the data from the target device and the maintenance work information A maintenance work statistical processing unit that generates time statistical data.

  You may make it provide the data generation part according to store which produces | generates the financial transaction data for every store based on the data from the said target apparatus installed in each of several stores.

  You may make it provide the time series data generation part which produces | generates the time series data of a financial transaction based on the data from the said target apparatus.

  Generates interest information associating a customer detection unit that detects a customer who has been viewing the information displayed in the store for a predetermined time or more, and the customer detected by the customer detection unit and the content of the information viewed by the customer And an interest information generation unit that performs the processing.

  The interest information generation unit may generate the interest information in which a receipt number issued to the customer by a receipt number ticketing machine installed in the store is associated with the content of the information the customer was viewing. Good.

  According to the second aspect of the present invention, the data management method includes a data acquisition step of acquiring data from the target device through a communication interface corresponding to the target device, and a transmission step of transmitting data obtained from the target device. A receiving step for receiving the data transmitted in the transmitting step, and a data restoring step for performing a restoring process based on a data restoring method determined for each target device for the data received in the receiving step; including.

  According to the present invention, when data from a plurality of devices is transmitted to one device, the data from each of the plurality of devices can be transmitted without having to perform processing for converting the data into a specific data format.

It is a schematic block diagram which shows the apparatus structure of the data management system which concerns on embodiment of this invention. It is a schematic block diagram which shows the function structure of the target apparatus which concerns on the embodiment. It is a schematic block diagram which shows the function structure of the gateway apparatus which concerns on the same embodiment. It is a schematic block diagram which shows the function structure of the collection management system which concerns on the same embodiment. It is a schematic block diagram which shows the function structure of the management server apparatus which concerns on the embodiment. It is a figure which shows the example of a display of the error by the management side display part which concerns on the same embodiment. It is a graph which shows the 1st example of the determination which the abnormality increase detection part which concerns on the same embodiment performs. It is a graph which shows the 2nd example of the determination which the abnormality increase detection part which concerns on the embodiment performs. It is a graph which shows the 3rd example of the determination which the abnormality increase detection part which concerns on the same embodiment performs. It is a graph which shows the 4th example of the determination which the abnormality increase detection part which concerns on the same embodiment performs. It is a graph which shows the 5th example of the determination which the abnormality increase detection part which concerns on the same embodiment performs. It is a graph which shows the 6th example of the determination which the abnormality increase detection part which concerns on the embodiment performs. It is a graph which shows the 7th example of the determination which the abnormality increase detection part concerning the embodiment performs. It is a graph which shows the 8th example of the determination which the abnormality increase detection part which concerns on the embodiment performs. It is a figure which shows the example of the customer's action which the management server apparatus which concerns on the embodiment detects.

Hereinafter, although embodiment of this invention is described, the following embodiment does not limit the invention concerning a claim. In addition, not all the combinations of features described in the embodiments are essential for the solving means of the invention.
FIG. 1 is a schematic configuration diagram showing a device configuration of a data management system according to an embodiment of the present invention. As shown in FIG. 1, the data management system 1 includes a target device 100, a gateway device 200, a collection management system 300, and a management server device 400. The target device 100 is connected to the control network 910 for communication. The control network 910 is a communication network for performing communication between the target devices 100. The gateway device 200, the collection management system 300, and the management server device 400 are connected to the Internet 920 for communication.

The data management system 1 is a system that acquires management data from the target device 100 installed in a store such as a bank or other financial institution.
The target device 100 is a device that is a target of information acquisition by the data management system 1. Various devices installed in a store such as a financial institution can be the target device 100. For example, the target device 100 may be a device that handles cash, such as a deposit / withdrawal machine, and may include a shutter at a transaction port of the deposit / withdrawal machine. Furthermore, the target device 100 may be a system that is a combination of a depositing / dispensing machine and a control terminal device that controls the depositing / withdrawing machine, or may be a system device that is a combination of a plurality of types (a plurality of types) of devices.
The number and types (models) of the target devices 100 may be one or more. When there are a plurality of target devices 100, the data format handled for each type (model) of the target device 100 may be different.

Moreover, the number of stores from which the data management system 1 is to acquire data may be one or more. When there are a plurality of stores from which the data management system 1 is to acquire data, the number or type (model) or both of the target devices 100 may be different depending on the stores.
In addition, the management data is data suitable for maintenance and / or management of the target device 100. For example, the management data may be instruction information (excluding customer information and the like) when the target device 100 operates, and log information that is result information operated based on the instruction information. Abnormality / error detection information, or operation / non-operation information of the target device 100 may be used. Further, the non-operating information may be standby information or abnormal sleep information.

FIG. 2 is a schematic configuration diagram illustrating a functional configuration of the target device 100. As illustrated in FIG. 2, the target device 100 includes a control network communication unit 110, a process execution unit 120, a management data acquisition unit 130, and a management data communication unit 140.
The control network communication unit 110 is connected to the control network 910 for communication. In particular, the control network communication unit 110 communicates with the host device 911 via the control network 910. The control network communication unit 110 receives a control signal from the host device 911 and transmits various information such as status information of the target device 100 to the host device 911.

The control network communication unit 110 communicates with the control network 910 to communicate with the control network communication unit 110 of another target device 100. When the control network communication unit 110 communicates between the target devices 100, for example, a reception number issued by a reception number ticketing machine is displayed by a reception number display device in response to an instruction from a terminal device at a bank window. The target device 100 can operate in conjunction with each other.
The process execution unit 120 executes a process for each target device 100.
The management data acquisition unit 130 acquires management data that is data managed by the data management system 1.

The management data communication unit 140 transmits the management data acquired by the management data acquisition unit 130 to the gateway device 200.
Here, the management data acquisition unit 130 and the management data communication unit 140 are provided independently of the control network communication unit 110. In particular, the signal received by the management data communication unit 140 is not input to the control network communication unit 110 and the process execution unit 120. In order to provide such independence, the processing execution unit 120 and the management data acquisition unit 130 may include sensors or the like separately. Alternatively, the management data acquisition unit 130 is configured using a storage device, the process execution unit 120 can write to the storage device, and the management data communication unit 140 reads management data from the storage device. You can write but not write.
As described above, the management data acquisition unit 130 and the management data communication unit 140 are provided independently of the control network communication unit 110, so that the safety of the control network 910 can be maintained. For example, a computer virus or the like does not enter the control network 910 from the management data acquisition unit 130 and the management data communication unit 140 side.

The gateway device 200 acquires management data from the target device 100 and transmits it to the collection management system 300.
FIG. 3 is a schematic configuration diagram illustrating a functional configuration of the gateway device 200. As illustrated in FIG. 3, the gateway device 200 includes a gateway-side first communication unit 210, an encryption unit 220, and a gateway-side second communication unit 230.
The gateway-side first communication unit 210 corresponds to an example of a data acquisition unit, and includes a communication interface corresponding to the target device 100 and acquires management data from the target device 100. Specifically, the gateway-side first communication unit 210 has driver software for each type (model) of the target device 100 corresponding to the target device 100 of a different type (model). As a result, management data can be acquired from various types (models) of target devices 100 with one type of gateway device 200. Further, since the gateway side first communication unit 210 has driver software for each type (model) of the target device 100, it is possible to acquire management data without being limited to a specific data format, When the gateway device 200 transmits the management data, there is no need to convert it into a specific data format.
The first communication unit 210 on the gateway side supports a plurality of communication methods such as USB and RS-232C, and in this respect as well, one type of gateway device 200 is used for management from various types (models) of the target device 100. Data can be acquired.

The gateway-side first communication unit 210 communicates only with the target device 100 of the type (model) storing the identification number by recording the device type identification number of the target device 100 in advance. Accordingly, it is possible to reduce the possibility of unauthorized access to the gateway device 200 and unauthorized access by diverting the gateway device 200 to another model.
Further, the gateway-side first communication unit 210 acquires management data from the management data communication unit 140 provided independently of the control network 910 as described above. Thereby, the security of the control network 910 can be maintained as described above.
The encryption unit 220 encrypts the management data acquired by the gateway side first communication unit 210.
The gateway-side second communication unit 230 is connected to the Internet 920 for communication with other devices. In particular, the gateway-side second communication unit 230 transmits the management data encrypted by the encryption unit 220 to the collection management system 300.

The collection management system 300 receives management data from the gateway device 200 and stores it in a transferable manner to the management server device 400. At that time, the collection management system 300 receives and decrypts the encrypted management data from the gateway device 200, and transmits the decrypted management data to the management server device 400 via VPN.
The collection management system 300 is configured using a computer such as a work station or a personal computer (PC).

  FIG. 4 is a schematic configuration diagram showing a functional configuration of the collection management system 300. As shown in FIG. 4, the collection management system 300 includes a collection management side communication unit 310, a collection management side operation input unit 320, a collection management side display unit 330, a collection management side storage unit 380, and a collection management side control. Part 390. The collection management side control unit 390 includes a decryption unit 391, a collection management side VPN communication processing unit 392, and a continuation abnormality detection unit 393.

The collection management side communication unit 310 is connected to the Internet 920 for communication with other devices. In particular, the collection management side communication unit 310 receives the encrypted management data transmitted by the gateway side second communication unit 230 of the gateway device 200. Further, as will be described later, the collection management side communication unit 310 transmits management data to the management server apparatus 400.
The collection management side operation input unit 320 has input devices such as a keyboard and a mouse, for example, and receives user operations.
The collection management side display unit 330 has a display screen such as a liquid crystal panel or LED (Light Emitting Diode), and displays various images.

The collection management side storage unit 380 is configured using a storage device provided in the collection management system 300 and stores various data.
The collection management side control unit 390 controls each unit of the collection management system 300 to execute various processes. The collection management side control unit 390 is configured by, for example, a CPU (Central Processing Unit) provided in the collection management system 300 reading out a program from the collection management side storage unit 380 and executing it.
The decryption unit 391 performs decryption corresponding to the encryption unit 220 of the gateway device 200. By this decryption, the decryption unit 391 decrypts the management data received by the collection management side communication unit 310. At the decrypted stage, the management data is in a format such as a hexadecimal number (Hexadecimal), and the detailed contents cannot be grasped except for some data. The decrypted management data is stored in the collection management side storage unit 380.

The collection management side VPN communication processing unit 392 configures a VPN line with the management server apparatus 400. The combination of the collection management side communication unit 310 and the collection management side VPN communication processing unit 392 corresponds to an example of a VPN transmission unit, and manages the management data decoded by the decoding unit 391 and stored in the collection management side storage unit 380. It transmits to the server apparatus 400.
As a result, the collection management system 300 can concentrate functions on transmission / reception of management data to / from a large number of target devices 100 including the gateway device 200 connected to the Internet 920.

  The continuation abnormality detection unit 393 determines whether there is an abnormality that continuously occurs for a predetermined time or more based on a part of the management data from the target device 100. If the continuation abnormality detection unit 393 detects an abnormality that continuously occurs for a predetermined time or more, it is considered that there is some inconvenience for the customer. In this case, the person in charge accessing the collection management system 300 contacts the customer to ask the customer for advice based on the contents displayed on the collection management side display unit 330, or to perform maintenance as necessary. Providing services to customers, such as making proposals. Alternatively, instead of directly contacting the customer, a service person in charge of the customer may be contacted, and the service may be provided to the customer via the service person.

Furthermore, when the continuation abnormality detection unit 393 detects an abnormality that occurs continuously for a predetermined time or more, this collection management system 300 itself automatically automatically in advance, not the person in charge accessing the collection management system 300. The address of the customer-side person in charge of the registered target device 100 and / or the address of the service person of the target device 100 registered in advance or the person in charge of the customer where the target device 100 is installed Advice information, maintenance information, contact information, etc. may be transmitted to the address.
Thus, it can be said that this collection management system 300 always grasps the current state of the target device 100.

FIG. 6 is a diagram illustrating a display example of errors by the collection management side display unit 330. In the example of FIG. 6, the collection management side display unit 330 displays errors detected from a part of the management data in a table format. Stored in the column “installed store” is the store name of the store in which the target device 100 in which an error has occurred is installed. The “product name” column stores the product name of the target device 100 in which an error has occurred. The “device number” column stores the identification number of the target device 100 in which an error has occurred. The “operating state” column stores information on the operating state of the target device 100 in which an error has occurred. The operating status is “abnormal” because an error has occurred in this device. In the “error code” column, an error code for identifying the error that has occurred is stored. In the “error content” column, a sentence explaining the content of the error that has occurred is stored. In the “occurrence date and time” column, the date and time when the error occurred is stored. All of these pieces of information may be included in the management data, or the collection management system 300 may generate the information of FIG. 6 from the device number, error code, and occurrence date / time included in the management data. Good.
The person in charge who accesses this collection management system 300 can specify the contact address by referring to the name of the installation store, and can refer to the content of the error or the like for advice or suggestions to the customer.

The management server device 400 accumulates management data and performs processing such as aggregation / statistical processing. The management server device 400 is configured by using a computer such as a work station or a personal computer (PC).
FIG. 5 is a schematic configuration diagram illustrating a functional configuration of the management server device 400. As illustrated in FIG. 5, the management server device 400 includes a management side communication unit 410, a management side operation input unit 420, a management side display unit 430, a management side storage unit 460, and a management side control unit 470. . The management-side control unit 470 includes a management-side VPN communication processing unit 471, a data restoration unit 472, a periodic abnormality detection unit 481, an abnormality increase detection unit 482, a skew distribution detection unit 483, and an error statistics processing unit 484. A maintenance work information acquisition unit 485, a maintenance work statistics processing unit 486, a store-specific data generation unit 487, a time series data generation unit 488, a customer detection unit 489, and an interest information generation unit 490.

The management-side communication unit 410 is connected to the Internet 920 for communication with other devices. In particular, the management-side communication unit 410 receives management data from the collection management system 300.
As a result, the management server device 400 is mainly connected to the collection management system 300 via the Internet 920, receives management data stored in the collection management system 300, and concentrates functions on processing such as aggregation and statistical processing. Can be made.
That is, while the collection management system 300 always keeps track of the current state of the target device 100, the management server apparatus 400 performs various processes based on past data of the target device 100 group and data accumulated from the past. It is something to manage.
The management-side operation input unit 420 includes input devices such as a keyboard and a mouse, and receives user operations.
The management-side display unit 430 has a display screen such as a liquid crystal panel or an LED and displays various images.

The management-side storage unit 460 is configured using a storage device provided in the management server device 400 and stores various data. In particular, the management-side storage unit 460 stores management data.
The management-side control unit 470 controls each unit of the management server device 400 and executes various processes. The management-side control unit 470 is configured by, for example, a CPU included in the management server device 400 reading and executing a program from the management-side storage unit 460.
The management-side VPN communication processing unit 471 configures a VPN line between the collection management system 300 and the management server device 400 in cooperation with the collection management-side VPN communication processing unit 392 of the collection management system 300. The combination of the management side communication unit 410 and the management side VPN communication processing unit 471 corresponds to an example of a VPN reception unit, and receives management data transmitted from the collection management system 300 from the virtual private network.

  The data restoration unit 472 performs restoration processing based on the data restoration method determined for each type (model) of the target device 100 on the management data received by the management-side communication unit 410. The management data before being restored by the data restoration unit 472 is in the form of hexadecimal numbers and the like, and the contents cannot be grasped as it is, whereas the management data after restoration has the same data format as the management data in the target device 100. The contents can be grasped in the same manner as in the case of the target device 100.

The periodic abnormality detection unit 481 determines whether there is an abnormality that periodically occurs in the target device 100 based on the management data from the target device 100.
For example, an error occurs every morning when the target device 100 is started up, and if the error is resolved by resetting, the target device 100 has some trouble, or there is some factor in the usage environment of the target device 100 Possible cause. In this case as well, the person in charge can provide services to the customer, such as contacting the customer to ask about the situation and providing advice, or suggesting maintenance as necessary.

The abnormality increase detection unit 482 determines whether or not the number of abnormalities indicated by the management data from the target device 100 is greater than a threshold value determined according to an index value of the target device 100 over time. The index value of the aging of the target device 100 here may be a value that serves as a guideline for the aging of the target device 100, such as the number of years of use, the total operation time, the total number of processes, or the total number of activations.
FIG. 7 is a graph illustrating a first example of determination performed by the abnormality increase detection unit 482. The horizontal axis of the graph in FIG. 7 indicates the cumulative number of transactions, and the vertical axis indicates the number of errors. The cumulative number of transactions corresponds to an example of the index value of the target device 100 over time.

Line L11 shows the threshold value of the number of errors determined according to the cumulative number of transactions. Each point indicates the number of errors for each cumulative transaction number. The number of errors here may be the number of errors per number of transactions or the cumulative number of errors. Similarly, in other graphs, the vertical axis value per number on the horizontal axis may be used, or the cumulative number may be used on the vertical axis.
In the example of FIG. 7, the number of errors is larger than the threshold value at points P111 and P112. Thus, the person in charge can grasp the increasing tendency of the error based on the information that the number of errors has exceeded the threshold value, and can be used as a reference for determining whether maintenance is necessary.
Instead of the abnormality increase detection unit 482, the person in charge may determine whether or not the number of abnormalities is greater than a threshold value. For example, the management-side display unit 430 may display the graph of FIG. 7, and the person in charge may make a determination with reference to this graph. The same applies to the following examples described with reference to FIGS.

The information handled by the abnormality increase detection unit 482 is not limited to the number of errors for each cumulative transaction number, and can be various information.
FIG. 8 is a graph illustrating a second example of determination performed by the abnormality increase detection unit 482. In the example of FIG. 8, the target device 100 is a device having a shutter such as a depositing / dispensing machine, and the number of shutter operations is used as an index value of the target device 100 over time. The horizontal axis of the graph in FIG. 8 indicates the number of shutter operations, and the vertical axis indicates the number of errors.
A line L12 indicates a threshold value of the number of errors determined according to the number of shutter operations. Each point indicates the number of errors for each number of shutter operations. In the example of FIG. 8 as well, the person in charge can grasp the increasing tendency of errors and can be used as a reference for determining whether maintenance is necessary.

FIG. 9 is a graph illustrating a third example of determination performed by the abnormality increase detection unit 482. As in the case of FIG. 8, in the example of FIG. 9, the target device 100 is a device having a shutter such as a depositing / dispensing machine, and the number of shutter operations is used as an aged index value of the target device 100. The horizontal axis of the graph in FIG. 9 indicates the number of shutter operations, and the vertical axis indicates the number of retries. The retry here is a relatively minor abnormality that has not led to an error.
A line L13 indicates a threshold value of the number of retries determined according to the number of shutter operations. Each point indicates the number of retries for each number of shutter operations. In the example of FIG. 9 as well, the person in charge can grasp the increasing tendency of errors and can be a reference for determining whether or not maintenance is necessary.
In the above description, the abnormality increase detection unit 482 has been described using the number of shutter operations as an index, but is not limited to the shutter operation, and an increase in abnormality is detected using various characteristic mechanisms as an index. It may be a thing.

  FIG. 10 is a graph illustrating a fourth example of determination performed by the abnormality increase detection unit 482. The horizontal axis of the graph of FIG. 10 indicates the elapsed years, and the vertical axis indicates the error occurrence rate. A line L14 indicates an error occurrence rate threshold determined according to the number of years elapsed. The threshold value in FIG. 10 is set to have a constant error rate regardless of the number of years elapsed. Each point indicates an error occurrence rate for each elapsed year of the target device 100. In the example of FIG. 10 as well, the person in charge can grasp the increasing tendency of errors and can be a reference for determining whether or not maintenance is necessary. Note that the horizontal axis of this graph is not limited to the number of years elapsed, but may be the number of months elapsed in the year of concern, or the number of transactions may be used as an index.

  FIG. 11 is a graph illustrating a fifth example of determination performed by the abnormality increase detection unit 482. In the example of FIG. 11, the target device 100 is a device that counts banknotes or coins such as a depositing and dispensing machine. The horizontal axis of the graph in FIG. 11 indicates the number of bills or coins counted, and the vertical axis indicates the error occurrence rate. A line L15 indicates an error occurrence rate threshold determined according to the number of counted sheets. In the threshold value of FIG. 11, the error occurrence rate is set constant regardless of the number of counted sheets. Each point indicates an error occurrence rate for each counted number. In the example of FIG. 11 as well, the person in charge can grasp the increasing tendency of errors and can be used as a reference for determining whether maintenance is necessary. Note that the number of transactions may include the number of transactions.

  FIG. 12 is a graph illustrating a sixth example of determination performed by the abnormality increase detection unit 482. In the example of FIG. 12, the target device 100 is a device that receives deposits of banknotes or coins, such as a depositing and dispensing machine. The horizontal axis of the graph in FIG. 12 indicates the elapsed years of the target device 100, and the vertical axis indicates the rejection rate. The rejection rate is a rate returned without accepting the deposit. A line L16 indicates the threshold of the rejection rate determined according to the elapsed years. In the threshold value of FIG. 12, the error occurrence rate is set constant regardless of the number of years elapsed. Moreover, each point shows the rejection rate for every elapsed years. When the rejection rate increases, it is preferable to take a countermeasure by grasping the cause of the increase in the rejection rate from the viewpoint of service to the user of the management server device 400. Therefore, the person in charge can provide services to the customer, such as contacting the customer to ask about the situation and giving advice, or suggesting maintenance if necessary.

  FIG. 13 is a graph illustrating a seventh example of determination performed by the abnormality increase detection unit 482. In the example of FIG. 13, the target device 100 is a device that receives deposits of banknotes or coins such as a depositing and dispensing machine. The horizontal axis of the graph in FIG. 13 indicates the number of bills or coins counted, and the vertical axis indicates the rejection rate. A line L17 indicates the threshold of the rejection rate determined according to the number of counted sheets. In the threshold of FIG. 13, the error occurrence rate is set constant regardless of the number of counted sheets. Each point indicates a reject for each counted number. In the example of FIG. 13 as well, the person in charge can provide a service to the customer, such as contacting the customer to ask about the situation and giving advice, or suggesting maintenance if necessary.

When the target device 100 is a device that deposits / withdraws or counts bills, the abnormality increase detection unit 482 may detect an increase in skew of bills.
In this case, the skew distribution detection unit 483 in FIG. 5 detects the skew distribution of the banknotes when the target device 100 is loaded / withdrawn or counted. The abnormality increase detection unit 482 determines whether or not the skew of the banknotes in the same direction is greater than the threshold value.

FIG. 14 is a graph illustrating an eighth example of determination performed by the abnormality increase detection unit 482. In the example of FIG. 14, the target device 100 is a device that deposits / withdraws or counts bills, such as a deposit / withdrawal machine. The horizontal axis of the graph in FIG. 14 indicates the age of the target device 100, and the vertical axis indicates the skew distribution. In the graph of FIG. 14, the skew distribution for each elapsed year is shown in the graph. The upper side of the vertical axis indicates that the banknote is tilted to the left, and the lower side indicates that the banknote is tilted to the right.
Line L18 indicates a slope of zero. A line L19 indicates a threshold when the banknote is tilted to the right.
When detecting the skew distribution of banknotes, particularly in the depositing / dispensing machine, cases are classified as skewing at the time of depositing and skewing at the time of withdrawal. In other words, in the case of skew at the time of deposit, there is an abnormality in the payout system, i.e., the payout mechanism such as a trading unit. In this case, detection and judgment are made separately. In other words, it detects and judges which feeding mechanism is abnormal.

In the example of FIG. 14, the abnormality increase detection unit 482 detects that the average value of the banknote inclination exceeds the threshold value indicated by the line L19. Thereby, the person in charge can grasp | ascertain the increase tendency of the inclination of a banknote, and can be used as a reference which judges whether a maintenance is required.
Note that the management-side display unit 430 may display the skew tendency of banknotes in a graph as shown in FIG. Thereby, the person in charge can grasp | ascertain visually the average of the skew of a banknote, and the degree of dispersion | variation.
Or you may make it the abnormal increase detection part 482 detect the increase in the incidence rate of a loss ticket and a coin. The non-performing bills and coins mentioned here are currencies that cannot be used for withdrawal due to corruption or damage. The information detected by the abnormality increase detection unit 482 can be used as reference information for measures against the occurrence of non-performing bills and coins.

Based on the management information stored in the management-side storage unit 460, the error statistical processing unit 484 counts the number of occurrences of the error for each type of error, and generates statistical information in the order of occurrence.
For example, the management-side display unit 430 displays error codes and error contents in descending order of the number of occurrences of errors, so that the person in charge reports the errors to the customer or makes reference when preparing for the next visit. Etc. can be handled.

The maintenance work information acquisition unit 485 acquires maintenance work information for the target device 100 by a maintenance staff at a store or the like where the target device 100 is installed. The maintenance work information is information indicating maintenance work for the abnormality indicated by the management data. In other words, the maintenance work information may be information that can be acquired from log information or the like in the management data. In addition to this, the details of the maintenance work content recorded in another system by the maintenance staff after the maintenance work is performed. It may be data.
The maintenance work statistical processing unit 486 generates maintenance work time statistical data for each type of abnormality based on the management data and maintenance work information. For example, the maintenance work statistics processing unit 486 calculates the average time of maintenance work for each maintenance base, each worker, and each type of abnormality. As a result, the time required for the maintenance work can be grasped, and it can be used as a reference for leveling the level for each maintenance base or each person in charge, raising the level, and shortening the work time.

The store-specific data generation unit 487 generates financial transaction data for each store based on the target data (management data) from the target device 100 installed in each of a plurality of stores such as financial institutions.
By referring to the financial transaction data, it is possible to grasp the transaction trend for each store or each region, and it can be used as a reference for the customer's store management and business strategy planning.

The time series data generation unit 488 generates time series data for financial transactions based on the management data.
For example, the time-series data generation unit 488 can detect a long-term change in transactions at a store, and can be used as a reference for a customer's management strategy from a long-term viewpoint.
Or the time series data generation part 488 can refer to the timing which a customer replenishes and collects cash by detecting the number of cash stored in the depositing and dispensing machine or the rate of change thereof.

The management server device 400 may collect and analyze behavior information that detects customer behavior in a store.
FIG. 15 is a diagram illustrating an example of customer behaviors collected and analyzed by the management server device 400. FIG. 15 shows an example of the arrangement of devices in the store. A customer number is issued by a reception number ticketing machine 501, a digital signage 502, a counter 503, a reception number display 504 installed in the counter 503, and a camera. A customer detection device 505 for detection is provided. For example, Kinect (registered trademark) can be used as the customer detection device 505, but is not limited thereto.

A line L21 indicates an example of a customer flow line in the store. After receiving the numbered ticket at the reception number ticket issuing machine 501, the customer stops for a while in front of the digital signage 502 and looks at the display. Then, after waiting for the turn in the lobby, the customer is heading for the counter 503 in response to a call on the reception number display 504.
This customer is considered to be interested in the information displayed and referred to at that time on the digital signage 502.

Therefore, the image information detected by the customer detection device 505 and information related thereto are encrypted by the gateway device 200 connected to the customer detection device 505, sent to the collection management system 300, and then decrypted. And stored in the collection management side storage unit 380, and further transmitted to the management server device 400 in the same manner as described above.
The management server device 400 stores and accumulates information referred to by the customer in the digital signage 502 as one of the customer information in the management-side storage unit 460, and analyzes the number of times of the type of the referenced information. Do.
The customer detection unit 489 in FIG. 5 identifies the customer stored in the management-side storage unit 460 and extracts the information that has been referred to.
The interest information generation unit 490 generates interest information. The interest information is information in which the customer detected by the customer detection unit 489 is associated with the content of the information that the customer was viewing. In particular, the interest information generation unit 490 generates interest information in which the receipt number issued to the customer by the receipt number ticketing machine is associated with the content of the information the customer was viewing.
Then, the generated interest information is distributed to a customer server of a store where the customer has an account, or a customer data management server or database corresponding to the host device 911.

  For example, when a customer refers to information on the digital signage 502 financial product, when the customer visits the store and comes to the window, he / she accesses the interest information on the customer data management server or database related to the customer, and the interest information When there is information that there is, or when there is a financial product to be introduced related to the interest information, the bank employee may explain the financial product while presenting a pamphlet. As a result, there is a possibility that the customer can obtain useful information about a product that is of interest to the customer. It will be an opportunity for merchandise sales.

The image information detected by the customer detection device 505 and the information related thereto are stored in the collection management system 300 instead of being stored and analyzed in the management server device 400 and provided in the collection management system 300. The customer detection unit and the interest information generation unit may immediately generate the interest information and transmit it to the customer server of the store so as to be able to explain various financial products for the customer coming to the counter.
In this case, the interest information generation unit can identify the customer without using personal information such as the customer's name by associating the receipt number with the content of the information the customer was viewing. In this respect, customer privacy can be taken into account.

Note that a program for realizing all or part of the functions of the gateway apparatus 200, the collection management system 300, and the management server apparatus 400 is recorded on a computer-readable recording medium, and the program recorded on the recording medium is recorded on the computer. The processing of each unit may be performed by reading it into the system and executing it. Here, the “computer system” includes an OS and hardware such as peripheral devices.
The “computer-readable recording medium” refers to a storage device such as a flexible medium, a magneto-optical disk, a portable medium such as a ROM and a CD-ROM, and a hard disk incorporated in a computer system. The program may be a program for realizing a part of the functions described above, and may be a program capable of realizing the functions described above in combination with a program already recorded in a computer system.

  Furthermore, in the above description, the management data of the target device 100 is transmitted from the gateway device 200 to the collection management system 300, and further transmitted from the collection management system 300 to the management server device 400. However, the present invention is not limited to this, and the collection management system 300 and the management server device 400 may be integrated. In this case, the collection management side VPN communication processing unit 392 that transmits management data from the collection management system 300 to the management server device 400, and the management side that receives the management data transmitted by the collection management side VPN communication processing unit 392 The configuration of the VPN communication processing unit 471 can be omitted. In addition, facilities can be consolidated.

In the above description, the target device 100 installed in a store such as a financial institution such as a bank has been described as an object. However, the present invention is not limited to this, and in particular, money installed in a store of a distribution institution that handles a large amount of money. A processor or the like can also be included as a target device.
Further, based on the analysis result in the management server device 400, for example, firmware or software version upgrade or setting information update for the target device 100 of a specific model is performed by using this system. It may be. In other words, after necessary upgrade information or update information is transmitted from the management server device 400 to the collection management system 300 and stored, the necessary upgrade information is sent from the collection management system 300 to the target device 100 of the specific model. Alternatively, update information may be transmitted to update the firmware or software of the target device 100, or update the setting information. The upgrade information or update information is included in the management data as it is, and is managed in a loopback manner.

The embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to this embodiment, and includes design changes and the like without departing from the gist of the present invention.
Moreover, although a part or all of said embodiment may be described also as the following additional remarks, it is not limited to the following.

(Appendix 1)
A data acquisition unit that includes a communication interface corresponding to the target device and acquires data from the target device;
A transmission unit for transmitting data obtained from the target device;
A receiver that receives data transmitted by the transmitter;
A data restoration unit that performs restoration processing based on a data restoration method defined for each target device with respect to data received by the reception unit;
A data management system comprising:

(Appendix 2)
An encryption unit for encrypting data;
A decryption unit for decrypting the encryption of the encryption unit;
With
The encryption unit encrypts the data acquired by the data acquisition unit,
The transmission unit transmits the data encrypted by the encryption unit,
The decoding unit decodes the data received by the receiving unit,
The data restoration unit performs the restoration process on the data received by the receiving unit.
The data management system according to appendix 1.

(Appendix 3)
An encryption unit for encrypting data;
A decryption unit for decrypting the encryption of the encryption unit;
A VPN transmitter for transmitting data to the virtual private network;
A VPN receiver for receiving data from the virtual private network;
With
The encryption unit encrypts the data acquired by the data acquisition unit,
The transmission unit transmits the data encrypted by the encryption unit,
The decoding unit decodes the data received by the receiving unit,
The VPN transmission unit transmits the data decrypted by the decryption unit,
The VPN receiver receives the data transmitted by the VPN transmitter,
The data restoration unit performs the restoration process on the data received by the VPN receiver.
The data management system according to appendix 1.

(Appendix 4)
The data according to any one of appendices 1 to 3, wherein the data acquisition unit acquires data from the target device via a communication unit provided independently of a control network for communicating a control signal for the target device. Management system.

(Appendix 5)
The data management system according to any one of appendices 1 to 4, further comprising a continuation abnormality determination unit that determines whether there is an abnormality that continuously occurs for a predetermined time or more based on data from the target device.

(Appendix 6)
The data management system according to any one of appendices 1 to 5, further comprising a periodic abnormality detection unit that determines whether there is an abnormality that periodically occurs in the target device based on data from the target device.

(Appendix 7)
Any one of Supplementary notes 1 to 6, further comprising an abnormality increase detection unit that determines whether or not the number of abnormalities indicated by the data from the target device is greater than a threshold value determined according to an index value of the target device over time. A data management system according to any one of the above.

(Appendix 8)
The target device includes a shutter at a transaction port of the deposit / withdrawal machine,
The data management system according to appendix 7, wherein the abnormality increase detection unit determines whether or not the number of abnormalities is greater than a threshold value determined according to the total number of operations of the shutter.

(Appendix 9)
The data management system according to appendix 8, wherein the abnormality increase detection unit determines whether or not the number of retries for cash processing by the target device is greater than the threshold value.

(Appendix 10)
A skew distribution detection unit that detects a skew distribution of banknotes in the bill feeding of the target device,
The data management system according to any one of appendices 7 to 9, wherein the abnormal increase detection unit determines whether or not the skew of the banknote in the same direction is greater than the threshold value.

(Appendix 11)
A storage unit for storing error information from the target device;
Based on the error information stored in the storage unit, counting the number of occurrences of the error for each type of error, an error statistics unit that generates statistical information in order of the number of occurrences,
The data management system according to any one of supplementary notes 1 to 10, further comprising:

(Appendix 12)
A maintenance work information acquisition unit for acquiring maintenance work information indicating maintenance work information for an abnormality indicated by data from the target device;
A maintenance work statistical processing unit that generates maintenance work time statistical data for each type of abnormality based on the data from the target device and the maintenance work information;
The data management system according to any one of appendices 1 to 11, comprising:

(Appendix 13)
The data management system according to any one of appendices 1 to 12, further comprising a store-specific data generation unit that generates financial transaction data for each store based on data from the target device installed in each of a plurality of stores.

(Appendix 14)
The data management system according to any one of claims 1 to 13, further comprising a time-series data generation unit that generates time-series data of a financial transaction based on data from the target device.

(Appendix 15)
A customer detection unit that detects a customer who has been viewing the information displayed in the store for a predetermined time or more;
An interest information generation unit that generates interest information in which the customer detected by the customer detection unit is associated with the content of information that the customer was viewing;
The data management system according to any one of appendices 1 to 14, comprising:

(Appendix 16)
The interest information generation unit generates the interest information in which the receipt number issued to the customer by the receipt number ticketing machine installed in the store is associated with the content of the information the customer was viewing.
The data management system according to attachment 15.

(Appendix 17)
A data acquisition step of acquiring data from the target device by a communication interface corresponding to the target device;
A transmission step of transmitting data obtained from the target device;
A receiving step for receiving the data transmitted in the transmitting step;
A data restoration step for performing restoration processing based on a data restoration method defined for each target device for the data received in the reception step;
Data management method.

DESCRIPTION OF SYMBOLS 1 Data management system 100 Target apparatus 110 Control network communication part 120 Process execution part 130 Management data acquisition part 140 Management data communication part 200 Gateway apparatus 210 Gateway side 1st communication part 220 Encryption part 230 Gateway side 2nd communication part 300 Collection management system 310 Collection management side communication unit 320 Collection management side operation input unit 330 Collection management side display unit 380 Collection management side storage unit 390 Collection management side control unit 391 Decoding unit 392 Collection management side VPN communication processing unit 393 Continuation abnormality detection Unit 400 management server device 410 management side communication unit 420 management side operation input unit 430 management side display unit 460 management side storage unit 470 management side control unit 471 management side VPN communication processing unit 472 data restoration unit 481 periodic abnormality detection unit 482 abnormality Increase detector 4 83 Skew distribution detection unit 484 Error statistical processing unit 485 Maintenance work information acquisition unit 486 Maintenance work statistical processing unit 487 Store-specific data generation unit 488 Time series data generation unit 489 Customer detection unit 490 Interest information generation unit

Claims (11)

A data acquisition unit that includes a communication interface corresponding to the target device and acquires data from the target device;
A transmission unit for transmitting data obtained from the target device;
A receiver that receives data transmitted by the transmitter;
A data restoration unit that performs restoration processing based on a data restoration method defined for each target device with respect to data received by the reception unit;
A data management system comprising: An encryption unit for encrypting data;
A decryption unit for decrypting the encryption of the encryption unit;
With
The encryption unit encrypts the data acquired by the data acquisition unit,
The transmission unit transmits the data encrypted by the encryption unit,
The decoding unit decodes the data received by the receiving unit,
The data restoration unit performs the restoration process on the data received by the receiving unit.
The data management system according to claim 1. An encryption unit for encrypting data;
A decryption unit for decrypting the encryption of the encryption unit;
A VPN transmitter for transmitting data to the virtual private network;
A VPN receiver for receiving data from the virtual private network;
With
The encryption unit encrypts the data acquired by the data acquisition unit,
The transmission unit transmits the data encrypted by the encryption unit,
The decoding unit decodes the data received by the receiving unit,
The VPN transmission unit transmits the data decrypted by the decryption unit,
The VPN receiver receives the data transmitted by the VPN transmitter,
The data restoration unit performs the restoration process on the data received by the VPN receiver.
The data management system according to claim 1.   The data management system according to any one of claims 1 to 3, further comprising a periodic abnormality detection unit that determines whether there is an abnormality that periodically occurs in the target device based on data from the target device.   Any of the Claims 1 to 4 provided with the abnormality increase detection part which determines whether the number of abnormalities which the data from the said target apparatus show is larger than the threshold value defined according to the total processing amount of the said target apparatus. A data management system according to claim 1. A maintenance work information acquisition unit for acquiring maintenance work information indicating maintenance work information for an abnormality indicated by data from the target device;
A maintenance work statistical processing unit that generates maintenance work time statistical data for each type of abnormality based on the data from the target device and the maintenance work information;
A data management system according to any one of claims 1 to 5.   The data management system according to any one of claims 1 to 6, further comprising a store-specific data generation unit that generates financial transaction data for each store based on data from the target device installed in each of a plurality of stores. .   The data management system according to any one of claims 1 to 7, further comprising a time series data generation unit that generates time series data of a financial transaction based on data from the target device. A customer detection unit that detects a customer who has been viewing the information displayed in the store for a predetermined time or more;
An interest information generation unit that generates interest information in which the customer detected by the customer detection unit is associated with the content of information that the customer was viewing;
A data management system according to any one of claims 1 to 8. The interest information generation unit generates the interest information in which the receipt number issued to the customer by the receipt number ticketing machine installed in the store is associated with the content of the information the customer was viewing.
The data management system according to claim 9. A data acquisition step of acquiring data from the target device by a communication interface corresponding to the target device;
A transmission step of transmitting data obtained from the target device;
A receiving step for receiving the data transmitted in the transmitting step;
A data restoration step for performing restoration processing based on a data restoration method defined for each target device for the data received in the reception step;
Data management method.

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