JP2017207836A - Information processing device for recording service contents of service provider - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow search to be performed using not only a comment written by a user and a tag but also customer servicing information, such as the shop name of a shop, a commodity name and a date of customer visit, and personal information, such as the user's age and gender, when a photo taken by a customer coming to a shop is made public as a user of a social networking service at a customer servicing shop.SOLUTION: When a customer takes a photo at a time of coming to a shop, a device installed at each table in the shop and having a specific number transmits the specific number to a communication terminal of the customer coming to the shop, and thereby associates the photo taken by the customer with customer servicing information, such as a shop name associated with the specific number, shop information such as a location of the shop, an ordered commodity name associated with the same specific number, a clerk name servicing the customer, and the time of coming to the shop, and personal information, such as the age and gender of the customer who took the photo. When the photo is made public on a social networking service, it is searched for using such information.SELECTED DRAWING: Figure 1

Description

  In the present invention, a visitor of a service user visits a store that is a service user, such as a photo that becomes a search target information in a social network created in a customer service type store such as a restaurant as a service provider. The customer service information such as the date and time of purchase and purchased products, and the personal information of the customer such as the sex and age of the customer who is the service user, and the customer adds a comment to the photo that is the search target information By uploading it to a social network, it is possible to make it open to an unspecified number of viewers, and on the social network, other users do not explicitly display the service information that is the service content described above as a keyword. It is an information processing device for configuring a social network that can execute a search and display and publish the results

  With the spread of the Internet, information such as products, prices, addresses, seat availability, etc. displayed on store homepages can be searched with a personal computer or a smart phone. In addition, in a search site that collects links to the homepages of many stores, the reputation of customer service stores such as restaurants is also posted and used for store selection.

  However, what can be sent from the store on these homepages and search sites is one-way information for an unspecified number of viewers, not information tailored to the preferences of the viewers, so it always attracts a lot of attention. Do not mean.

  On the other hand, using social networks, information on products, prices, addresses, seat availability, etc. is disclosed, and two-way communication is established by having users search on social networks, thereby visiting the store. Public relations activities aimed at increasing the number of customers are increasing.

JP 2007-334712 A

  In public relations of stores using social networks, information such as products, prices, addresses, seat availability, etc. is disclosed, communication is conducted by having users search on social networks, and further information is sent to the users. It is effective to establish two-way communication and thereby increase the number of customers visiting the store.

  However, until two-way communication is established, the information that can be transmitted from the store is one-way information for an unspecified number of viewers, and is not necessarily tailored to the preferences of viewers. Does not attract.

  On the other hand, from the store side, by searching by store name, product name, visit date and time, etc. to identify customers from social network users and communicate, Searching is not possible unless the visit date and time are described as comments or tags.

  If the technique of patent document 1 is used, when a user takes a picture, information on the shooting location and shooting time is linked to the photo image data as a tag, and a specific user is searched from the store side via the tag. It is possible, and the store side can also distribute advertisements limited in content for users who were in a specific place at a specific time.

  On the other hand, since only information that can be acquired with the camera-equipped communication terminal owned by the user, such as the shooting location and shooting time, can be used as a tag, customer service details such as ordered items and medical treatment details cannot be linked as tags. .

  The present invention uses a service when a photograph or the like as search target information created by a customer who is a service user is disclosed as a user of a social network in a customer service type store such as a restaurant as a service provider. In addition to store information such as comments and tags written by the customer, store name, store location, or personal information such as the age and sex of the service user, the name of the product ordered, the name of the store clerk who visited the store, the time of visit, etc. The purpose is to make it possible to search using service information that is service content.

For the above purpose, the present invention provides a QR code (QR code is an image of a specific number) installed in advance for each table in the store when a customer takes a photo as search target information when visiting the store. By reading DENSO WAVE INCORPORATED), the store name linked to the same QR code by the store, store information such as the location of the store, and the name of the ordered product linked to the same QR code at the time of customer service, Customer service information such as the name of the store clerk who visited the customer, the visit time, etc., and personal information such as the age and sex of the customer who took the photo are linked to the photo taken, and when the photo is published on the social network, store information, It has the means which makes it possible to search with customer service information and personal information.

  In the present invention, as described above, the photograph taken for the information to be searched on the social network includes store information such as store name, store location, product name ordered by the visitor, name of the store clerk who visited the customer, and store visit time. In order to link customer service information such as, each time a customer service is issued, an ID for linking the customer service information is issued, and the store customer and the customer share the ID. For example, a QR code is assigned to each table in the store, which is used as a primary ID, and the server issues a secondary ID when customer service is started. The customer can photograph the QR code corresponding to the primary ID on the table and notify the server so that the server can identify the customer who receives the customer corresponding to the secondary ID. Visitors as users and service contents are linked. As a result, customer service information corresponding to the secondary ID can be given to the photograph taken by the customer. At this time, the customer visitor's personal information is also linked. When photos are published on the social network, store information, customer service information, and personal information of customers corresponding to the primary ID and secondary ID linked to the photos are linked. , You can search by each information.

  Alternatively, instead of reading the QR code installed for each table, by reading the unique ID number of the beacon signal transmitted from the beacon transmitter installed for each table, the same linking as above is possible, and this In this case, the work of manually reading the QR code can be eliminated, and the beacon signal can be automatically read.

  Or, instead of reading the unique ID number of the beacon signal transmitted from the beacon transmitter installed for each table, the communication terminal with the camera of the visitor receives the beacon of the beacon transmitter installed in the store, and then By sending the number of the table placed on the table from the communication terminal with camera to the server, it is possible to perform the same association as described above.

  Alternatively, instead of reading the unique ID number of the beacon signal transmitted from the beacon transmitter installed for each table, the same string as above can be obtained by installing an IC card contactless wireless terminal and reading the unique ID number Can be attached.

When using the system of the present invention, when customers publish photos taken at various customer service stores as social network users, not only comments and tags written by users, but also store names and store names There is an advantage that it is possible to search using store information such as the location, the name of the ordered product, the name of the store clerk who received the customer, the customer service information such as the visit time, and personal information such as age and gender.

In addition, it is possible to search on social networks using store information, customer service information, and personal information, and group photos based on the results to create a community. It has the advantage of spreading and advertising.

FIG. 1 is a schematic diagram of a method of using the first embodiment of the apparatus of the present invention. Example 1 FIG. 2 is a configuration diagram of Embodiment 1 of the device of the present invention. Example 1 FIG. 3 is an operation diagram of the first embodiment of the apparatus of the present invention. Example 1 FIG. 4 is a diagram for explaining, in time series, the contents of a file describing each piece of information of the first embodiment of the present invention device. Example 1 FIG. 5 is a diagram for explaining the contents of a file describing each piece of information of the first embodiment of the device of the present invention in chronological order following FIG. Example 1 FIG. 6 is a diagram illustrating functions of the communication terminal according to the first embodiment of this invention. FIG. 7 is a diagram illustrating functions of the server according to the first embodiment of this invention. FIG. 8 is a diagram illustrating functions of a communication terminal with a camera and a QR code according to the first embodiment of the present invention. FIG. 9 is a diagram showing the flow of registration work in the store according to the first embodiment of the apparatus of the present invention. FIG. 10 is a diagram showing a flow of preparation for customer service in the store according to the first embodiment of the present invention device. FIG. 11 is a diagram illustrating a flow of customer service in the store according to the first embodiment of the apparatus of the present invention. FIG. 12 is a diagram showing the work flow of the customer in the first embodiment of the apparatus of the present invention. FIG. 13 is a schematic view of a method of using the second embodiment of the apparatus of the present invention. FIG. 14 is a schematic view of a method of using the third embodiment of the apparatus of the present invention.

  When customers publish photos taken at various customer-friendly stores as social network users, they ordered not only comments and tags written by users, but also store information such as store name and store location. Read the QR code set for each table, or search for each table for the purpose of enabling search using personal information such as product name, customer service name, customer service information such as visit time, age, gender, etc. By reading the unique ID number of the beacon signal transmitted from the installed beacon transmitter, personal information such as store information, customer service information, visitor age, gender, etc. is linked to the photographed photo, When it was published on social networks, it was possible to search with that information.

  FIG. 1 is a schematic diagram of a method of using the apparatus of the first embodiment of the present invention, in which 101 is a customer, 102 is a communication terminal with a camera, 103 is a dish, 104 is a table, 105 is a printed QR code, 110 Is a communication terminal, 120 is a server, 131 is customer service information, 132 is a QR code number, 133 is photographic image data, and 134 is photographic image data and a QR code number.

  The store visitor's unique number is linked in advance to personal information such as the age and sex of the store visitor on the server, and the QR code number is linked to store information such as the store name and store location on the server. . The customer service information is recorded on the server by sending the customer service information such as the QR code number corresponding to the customer service table and the name of the ordered product, the name of the customer clerk, and the visit time from the communication terminal 110 of the store to the server. Link with store information via QR code number. A customer 101 orders a dish 103, reads a QR code installed on the table 104, then photographs the dish 103 with a communication terminal 102 with a camera, acquires photographic image data 133, and is located at a position separated by a communication line. To the server 120 in FIG. 4 together with the unique number of the customer and the QR code number. Thereby, store information, customer service information, and personal information can be linked to the photo image data 133 taken by the customer.

  FIG. 2 is a block diagram of Embodiment 1 of the apparatus of the present invention, in which 201 is a communication terminal with a camera, 202 is a communication terminal, 203 is a server, 204 is a printed QR code, 205 is a photographic image, and 211 is a camera. The communication between the attached communication terminal and the server, 212 the communication between the communication terminal and the server, 213 QR code print information, 214 QR code number, and 215 photographic image data.

  The communication terminal 201 with the camera acquires the QR code number 214 by shooting the printed QR code 204, acquires the photographic image data 215 by shooting the dish 205, and acquires the personal information of the owner that has been acquired in advance. Along with the information or the unique number associated therewith, it is transmitted to the server by communication 211 between the communication terminal with camera and the server. The communication terminal 202 transmits the number of QR code issuance requests corresponding to the number of tables together with the store information such as the store name and the store location before communication with the communication terminal and the server. The code print information 213 is acquired. At the time of customer service, the communication terminal 202 sends customer service information such as the name of the ordered product, the name of the store clerk who visited the customer, and the visit time to the server through communication between the communication terminal and the server. At this time, the number of communication terminals 202 may not be one, and each customer service may have a different one.

  FIG. 3 is an operation diagram of the first embodiment of the apparatus of the present invention, in which 301 is personal information, 302 is registration of personal information, 311 is store information, 312 is store information registration, 321 is a printed QR code, 322 is distribution of QR code print information, 331 is customer service information, 332 is customer service information transmission, 333 is QR code number transmission, 341 is QR code printed, 342 is QR code reading, 343 is QR code number , 345 is cooking, 345 is photographing food, 346 is sending cooking photo data, 347 is sending comments, 350 is generating photo data linking personal information, store information, customer service information, and comments, 351 Is personal information associated with photo data, 352 is store information associated with photo data, 353 is customer service information associated with photo data, 354 is a comment associated with photo data, 355 Personal information and store information and customer service information and string a comment with photo data, 361 is a search by the public and the string with the information of the photo data.

  A visitor registers personal information 301 such as age and residence in the server in advance (302). The store also registers store information 311 such as store name and location in the server in advance (312). The server generates the number of QR codes 321 requested by the store, and transmits QR code print information to the store (322). At the start of customer service, a QR code number is transmitted from the store to the server (332). Thereafter, customer service information 331 is transmitted (333). After the store starts customer service, the customer reads the printed QR code 341 installed on the table (342) and transmits the QR code number (343). Thereafter, the dish 344 is photographed (345). The photographed photograph is added with a comment 347 and transmitted to the server (346). It is not essential to add the comment 347 at this time, and it may be added later. Through the series of operations described above, the personal information 351, the store information 352, the customer service information 353, and the comment 354 are associated with the photo data 355 and generated as new photo data (350). The generated photograph data 355 can be disclosed on the Internet (361). At that time, the personal information 351, the store information 352, the customer service information 353, and the comment 354 can be searched.

  4 and 5 are diagrams for explaining the contents of a file describing each information of the first embodiment of the apparatus of the present invention in time series. 401 is the content of the store information at the time of registration, 402 is the content of the personal information at the time of registration, 403 is the content of the customer service information at the time of customer service, 404 is the content of the customer service information at the time of reading the QR code, 405 is the customer service at the time of taking the photograph 1 Contents of information, 406 is contents of information of photograph 1 when photograph 1 is photographed, 407 is contents of customer service information when photograph 2 is photographed, 408 is contents of information of photograph 1 when photograph 2 is photographed, 409 is when photograph 2 is photographed 410 shows the content of customer service information at the time of additional order, 411 shows the content of information of photo 1 at the time of additional order, and 412 shows the content of information of photo 2 at the time of additional order. The contents enclosed in a thick frame represent newly created or transcribed information from other information.

  It does not change from the contents registered at the time of registration of the contents 401 of the store information and the contents 402 of the personal information. At the start of customer service, the customer information is generated by photographing the QR code of the customer service table or transmitting a known QR code number to the server. This customer service information content 403 is obtained by adding content related to customer service to the previous store information content. When the customer reads the QR code attached to the table, the QR code number is sent to the server, and this is linked with the customer service information. The customer information content 404 contains the customer's personal information. It is added. When the customer takes the first photo as photo 1, the server assigns a unique number to photo 1 and the number is added to the previous customer service information to become customer service information 405. At the same time, the contents of the customer service information are transcribed in the contents 406 of the photograph 1. At this time, the content of the photograph 1 may be recorded in the customer service information in the electronic data of the photograph 1, or may be recorded in the server as information relating to the photograph 1. When the visitor continues to take the second photo as photo 2, the server assigns a unique number to photo 2 and the number is added to the previous customer service information and becomes customer service information 407. In addition, the contents of the photograph 1 are appended with the unique number of the photograph 2 to become the contents 408 of the photograph 1. Further, the contents of the customer service information are transcribed in the contents 409 of the photo 2. In this way, each time a customer takes a picture, the unique number of the photograph is recorded in the customer service information, and the unique number of another photograph taken at the same visit is also recorded in each photograph. If there is an additional order at the time of customer service, the content of the additional order is added to the content 410 of the customer service information, and the content of the additional order is also added to the content 411 of photo 1 and the content 412 of photo 2. In this way, the customer service information and content during the customer service and the content of the photographed photograph are synchronized so as to be the same, but the timing of the synchronization can be implemented even after customer service. In addition, when the contents included in the customer service information are linked to other incidental information, the incidental information can be transferred to the contents of the photograph, and the number linked to the incidental information can be transferred. By doing so, the incidental information can be searched later.

FIG. 6 is a diagram illustrating functions of the communication terminal according to the first embodiment of this invention. 450 is a communication terminal, 451 is a store information recording unit, 452 is a service information generation unit, 453 is a QR code number recording unit, 454 is a QR code recording unit, 455 is a display unit, 456 is a transmission unit to the server, 457 Is a receiving unit from the server, 458 is a QR code printing unit, and 459 is a receiving unit from an in-store terminal.

  The communication terminal 450 is mainly placed in the store, connected to other small communication terminals in the store by wireless communication or the like, and connected to the server via a public line. Store information such as a store name and an address is recorded in the store information recording unit 451 and can be rewritten as necessary. The customer service information generation unit 452 inputs and holds customer service information such as the food ordered by the customer, the name of the customer service representative, and the customer service start time. In the QR code number recording unit 453, a unique QR code number corresponding to each table in the store is recorded, and in the QR code recording unit, a QR code representing the QR code number is recorded. The display unit 455 displays various recorded information, input of customer service information, and other necessary information. From the transmission unit 456 to the server, store information in the recording unit 451, customer service information generated by the customer service information generation unit 452, the number of QR code numbers required according to the number of tables in the store, customer service start notification, customer service end Notifications, additional customer service information, etc. are transmitted. The receiving unit 457 from the server receives information such as a necessary QR code number and QR code corresponding to the number of tables in the store, permission to enter customer service details, permission to end customer service, and the like. The QR code printing unit 458 prints the QR code sent from the server. If necessary, the reception unit 459 from the in-store terminal receives customer service information from other small communication terminals in the store.

  FIG. 7 is a diagram illustrating functions of the server according to the first embodiment of this invention. 460 is a server, 461 is a store information recording unit, 462 is a QR code number recording unit, 463 is a QR code recording unit, 464 is a customer service information recording unit, 465 is a user personal information recording unit, and 466 is a photo information recording unit. 467 is a QR code number generation unit, 468 is a QR code generation unit, 469 is a service information processing unit, 470 is a photo information processing unit, 471 is a transmission unit to the store, 472 is a reception unit from the store, 473 Is a transmission unit to the user, and 474 is a reception unit from the user.

  The server 460 is mainly placed at a location different from the store, and is connected to the store communication terminal and the camera-equipped communication terminal of the customer by a public line. Store information, such as a store name and an address, is recorded in the store information recording unit 461, and is rewritten in response to a store request. In the QR code number recording unit 462, a number corresponding to each table of each store is recorded. In the QR code recording unit 463, data for printing a QR code indicating the previous QR code number is recorded. The customer service information recording unit 464 stores customer service information such as the food ordered by the customer, the name of the customer service representative, and the customer service start time, and is recorded in response to a request from the store. In the user personal information recording unit 465, personal information such as the age and place of residence of the customer is recorded. In the photo information recording unit 466, information of a photograph taken by a customer during the customer service of the store is recorded. The QR code number generation unit 467 generates a QR code number according to the number of QR codes requested by the store. The QR code generation unit 468 generates information for printing a QR code indicating the generated QR code number. Upon receipt of a customer service start notification from the store, the customer service information processing unit 469 creates record data for recording the customer service information, and adds the customer service information to the recorded data every time the customer service information is sent. When the QR code read at the store is sent, the customer's personal information is added to the recorded data, and when the customer takes a picture, the image data name of the photograph is added to the recorded data and the customer is served from another store. When the end notification is received, the recorded data is closed. When a customer takes a photograph, the photograph information processing unit 470 assigns an image data name to the photograph, saves the image data, and stores the customer service information at that time in the image data of the photograph or data associated therewith. Record. When the customer service information is added or the photo information is updated, the customer service information processing unit 469 and the photo information processing unit 470 store the image data name of the photo in the related customer service information and the photo information. The food ordered, the name of the customer service, the service start time, etc. are updated at the same time. The transmission unit 471 to the store transmits the QR code number and the print data of the QR code to the store, and notifies the customer that the preparation for the customer service start notification and the customer service end notification is completed. The reception unit 472 from the store receives, from the store, a necessary number of QR code numbers corresponding to the number of tables, store information, a customer service start notification, customer service information, additional customer service information, a customer service end notification, and the like. The transmission part 473 to a user transmits the store name corresponding to a QR code and customer service information as needed. The receiving unit 474 from the user receives the QR code image read by the customer, or the user unique number such as the QR code number and the customer registration number, and the image data of the photograph taken by the customer.

  FIG. 8 is a diagram illustrating the camera-equipped communication terminal according to the first embodiment or the third embodiment of the present invention and the QR code function. 480 is a communication terminal with a camera, 481 is a user personal information recording unit, 482 is a photography unit, 483 is a QR code reading unit, 484 is a display unit, 485 is a touch panel unit, 486 is a transmission unit to a server, and 487 is a server. It is a receiving part from. Reference numeral 490 denotes a QR code, and reference numeral 491 denotes a display unit.

  The user personal information recording unit 481 records personal information such as the age and residence of customers. The photo shooting unit 482 takes a photo with a camera and generates image data. The QR code reading unit 483 reads the QR code and converts it into image data, and converts it into a QR code as necessary. In Example 3, the touch panel unit 485 receives the beacon of the beacon transmitter installed in the store by the visitor's camera-equipped communication terminal and selects the table number placed on the table using the camera-equipped communication terminal. Select the table number by touching with your finger. Incidentally, in the second embodiment using a beacon transmitter instead of a QR code, a beacon receiver receives a beacon signal instead of the QR code reading unit 483 and recognizes a unique ID number. The transmission unit 487 to the server transmits the QR code image read by the customer or the user unique number such as the QR code number and the customer registration number, and the image data of the photograph taken by the customer. The reception unit 487 from the server receives the store name corresponding to the QR code and customer service information as necessary. The display unit 491 of the QR code 490 displays a QR code corresponding to the QR code number for identifying the table in the store. Incidentally, in the second embodiment that uses a beacon transmitter instead of a QR code, the beacon transmitter transmits a beacon signal corresponding to a unique ID number instead of the display unit 491 of the QR code 490.

  FIG. 9 is a diagram showing the flow of registration work in the store according to the first embodiment of the apparatus of the present invention. 501 starts registration work, 502 transmits the necessary number of QR codes, 503 generates necessary QR code numbers, 504 creates a file for each QR code number, 505 transmits QR codes to the store, 506 QR code printing and installation, 507 is the end of the registration work.

  At the start of registration 501, the store information such as the store name and address is transmitted from the store to the server, and if it is a restaurant, the number of necessary QR codes is transmitted according to the number of tables (502). The server generates new QR code numbers as required by the store (503). A file corresponding to each of the generated QR code numbers is generated (504). To make it possible to search for files by QR code number, devise such as including the QR code number in the file name. Information is transmitted to the store to print a QR code corresponding to the QR code number (505). The store prints the QR code using the received information and installs it on each table in the store (506). This completes the registration work on the store side (507). Once the registration operation is performed, it is not necessary to perform the registration operation until the store information such as the store name and the store location is changed.

  FIG. 10 is a diagram showing a flow of preparation for customer service in the store according to the first embodiment of the present invention device. 601 starts preparation for customer service, 602 transmits a QR code number, 603 confirms that a file related to the QR code number cannot be written, 604 generates a unique number for each customer service, and 605 generates each customer service. Generation of a file corresponding to the unique number, 606 a notification of completion of customer service work preparation, 607 reception of a notification of completion of customer service work preparation, and 608 the start of customer service work.

  At the start of customer service preparation 601, the QR code number installed on the customer's table is transmitted from the store to the server (602). At this time, the QR code may be read by the reading terminal, or the QR code number associated with the table may be sent by designating the table from the communication terminal. It is confirmed that there is a file in which customer service information is recorded for each past customer service associated with the QR code number, but all the files are in a writable state (603). This operation is for identifying the latest file among the files in which the customer service information associated with the QR code number is recorded, and is not necessarily required if the latest file can be identified by the file name or the like. The server generates a unique number generated for each customer service associated with the received QR code number (604). At this time, the unique number is selected so that there is no other number in which the higher number of the file name is the QR code number and the lower number is this number. Next, create a customer service information file that includes the higher number in the file name as the QR code number and the lower number as this file number, and transfer the store information to the contents of the customer information file. (605). By using such a file name, it is possible to search not only by the file name of the customer service information but also by the QR code number. The server notifies the store side that it is ready (606), knows that the store side communication terminal is ready for customer service (607), and can start the customer service operation (608). It is also possible to search by describing the number of the customer service information file with the QR code number as the upper number and the file name as the file name of the customer service information file instead of the file name as the file name. In this case, the file name may be different for each customer service.

  FIG. 11 is a diagram illustrating a flow of customer service in the store according to the first embodiment of the apparatus of the present invention. 701 is the start of customer service, 702 is reading and transmitting the QR code, 703 is confirming that the latest customer information file corresponding to the QR code number is writable, 704 is transmitting the customer information to the server, 705 is Append the customer service information to the file, 706 update the contents of the photo file, 707 determine the end of the customer service, 708 notify the server of the end of the job, 709 update all the photo files, 710 writes the customer service information file The work to be disabled, 711 is the work to make the photo file unwritable, and 712 is the end of the customer service work.

  At the start of customer service 701, the QR code is read by the terminal or the communication terminal with camera, and the QR code number is transmitted to the server (702). At this time, since the QR code number of the table is known, the QR code number may be sent from the communication terminal of the store without reading the QR code. The server confirms that there is a writable file among the customer service information files for recording the customer service information associated with the received QR code number (703). Next, customer service information such as the food ordered by the customer from the store, the name of the customer service, and the customer service start time is transmitted to the server (704). The server describes the received customer service information in the previous customer service information file (705). If the unique number of the photo related to the customer service information file is recorded, the customer service information described in the photo data file corresponding to the unique number is the content of the file for recording the previous customer service information. (706). When the customer is in the store and continues the customer service operation, this state is maintained (707), and new customer service information is transmitted to the server as necessary. When the customer service is to be terminated, for example, when the customer leaves the store, the server is notified of the completion of the customer service (708). When the server receives the completion of the customer service, the content of the previous customer information file is transferred to the photo data file corresponding to the unique numbers of all the recorded photos (709), and the customer service information file cannot be written ( 710) All the photo data files cannot be written (711). The server notifies the store of the end of customer service (712).

  FIG. 12 is a diagram showing the work flow of the customer in the first embodiment of the apparatus of the present invention. 801 starts the operation of the customer, 802 reads and transmits a QR code, 803 confirms personal information, 804 transfers personal information, 805 takes a picture and transmits it to the server, 806 assigns a unique number, 807 is a photo file generation, 808 is a transfer of a unique number of the photo file, 809 is a transfer of store information, customer service information, and personal information, 810 is an end confirmation of the visitor's work, and 811 is an end of the visitor's work. .

  At the start of the visitor's work 801, the customer's camera-equipped communication terminal reads the QR code of the table, and transmits the unique number and QR code number of the camera-equipped communication terminal to the server (802). The unique number of the camera-equipped communication terminal is a number assigned to the customer in advance when registering the personal information, and may be the membership number of the system, or the communication terminal with the camera. May be a phone number. The server confirms the personal information file corresponding to the unique number of the communication terminal with the camera (803), and is writable among the customer information files for recording the customer information associated with the received QR code number. The file is selected, and the contents of the personal information file are transferred to the file (804). When a customer takes a photo inside the store with a camera-equipped communication terminal and sends the photographic image data to the server (805), the server assigns a unique number to the received photographic image data (806), and the unique number of the photographic image data A file of photo data linked to is generated (807). The server adds the unique number of the photographic image data to the previous customer service information file (808) and transfers the contents of the customer service information file to the previous photo data file (809). At this time, the photo image data and the photo data file associated with the unique number do not necessarily have to be different. The photo image data name is added to the previous customer service information file, and the content of the customer service information file is the photo. A similar effect can be obtained by embedding the image data.

  In the description so far, store information, customer service information, and personal information have been described as files. However, any data recorded in the recording area may be used as separate data in a program operating on the information processing apparatus. In that case, the same effect can be obtained by replacing the data name instead of the file name.

  Also, as customer service information, not only the dishes ordered as service contents in the store, but also, for example, material information indicating where the ingredients were produced in the case of cooking, and cooking information indicating the cooking method, are prepared in advance. It is possible to link further information such as material information and cooking information to the customer service information. In this way, every time a photograph or the like as search target information is transcribed on the Internet, the number of searchable tags increases and the number of times a store is searched increases by associating new information. There is.

  FIG. 13 is a schematic diagram of a method of using the second embodiment of the present invention, wherein 151 is a beacon transmitter, 152 is a beacon unique number, and 153 is photo data and a beacon unique number. The rest is the same as FIG.

  In the first embodiment, the store customer photographs the QR code, and the QR code number associated with the store information is associated with the store visitor's personal information and photo image data. In the second embodiment, a beacon transmitter installed on a table transmits a unique number of a beacon that is different for each table, the beacon is received by the communication terminal with the camera of the customer, and the number is transmitted to the server. The unique number of the beacon associated with the store information and the customer service information is associated with the customer visitor's personal information and photographic image data recorded on the server.

  Since the second embodiment is configured as described above, the store information and customer service information are linked to the customer's personal information and photographic image data even if the customer does not photograph the QR code.

  FIG. 14 is a schematic diagram of a method of using the third embodiment of the present invention device, in which 161 is a beacon transmitter, 162 is a beacon unique number, and 163 is a table number. The rest is the same as FIG.

  In the second embodiment, a beacon transmitter installed on a table transmits a unique number of a beacon that is different for each table, the beacon is received by the communication terminal with the camera of the customer, and the number is transmitted to the server. The store information and customer service information are linked to the customer's personal information and photographic image data, but the beacon transmitter 161 installed in the store receives the beacon of the visitor's camera, By sending the table number placed on the table from the communication terminal with camera to the server, the unique number of the beacon associated with the store information and the table number associated with the customer service information are recorded on the server. Are associated with personal information and photographic image data.

  Since the third embodiment is configured as described above, the store information and the customer service information can be obtained by simply selecting the table number with the camera-equipped communication terminal even if the customer does not photograph the QR code. It is associated with personal information and photographic image data. Further, the number of beacon transmitters in the store may be smaller than the number of tables, and at least one beacon unique number is sufficient.

  The same effect can be obtained by receiving a unique ID after customer service and transmitting it to the server instead of selecting the table number at the camera-equipped communication terminal. For example, an ID may be written on a receipt for customer service, and the ID may be transmitted to the server.

  When a customer takes a picture when they visit the store, the store name that is installed on each table in the store and communicates the unique number from the device with a unique number to the customer's communication terminal, and is associated with the unique number. , Store information such as the location of the store, and the name of the ordered product, the name of the clerk who served the customer, the customer service information such as the visit time, and the age of the customer Link personal information such as gender to the photographed photos, and when the photos are published on social networks, it is possible to search with those information, forming a group based on those search results As a result, two-way communication between the customer and the store side becomes possible through the group.

  This device makes it possible to effectively carry out publicity activities of customer service stores such as restaurants, beauty salons, and nail salons.

DESCRIPTION OF SYMBOLS 101 Visitor 102 Communication terminal with camera 103 Food 104 Table 105 Printed QR code 110 Communication terminal 120 Server 131 Service information 132 QR code number 133 Photo image data 134 Photo image data and QR code

151 Beacon transmitter 152 Beacon unique number 153 Photo image data and beacon unique number

201 Communication terminal with camera 202 Communication terminal 203 Server 204 Printed QR code 205 Photo image 211 Communication between communication terminal with camera and server 212 Communication between communication terminal and server 213 Print information of QR code 214 QR code number 215 Photo image data

301 Personal Information 302 Registration of Personal Information 311 Store Information 312 Registration of Store Information 321 Printed QR Code 322 Distribution of Print Information of QR Code 331 Service Information 332 Transmission of Service Information 333 Transmission of QR Code Number 341 Printed QR Code 342 Reading QR code 343 Sending QR code number 344 Cooking 345 Taking food 346 Sending cooking photo data 347 Sending comment 350 Generating photo data linking personal information, store information, customer service information and comments 351 Photo data Personal information associated with 352 Store information associated with photo data 353 Customer service information associated with photo data 354 Comments associated with photo data 355 Photo data 361 associated with personal information, store information, customer information and comments Inspection based on information linked to disclosure of photo data

401 Contents of store information at the time of registration 402 Contents of personal information at the time of registration 403 Contents of customer service information at the time of customer service 404 Contents of customer service information at the time of QR code reading 405 Contents of customer service information at the time of photography 1 photography 406 Contents of information of photograph 1 407 Contents of customer service information when photograph 2 is photographed 408 Contents of information of photograph 1 when photograph 2 is photographed 409 Contents of information of photograph 2 when photograph 2 is photographed 410 Contents of customer service information when additional order is made Content of photo 1 information at the time of additional order 412 Content of information of photo 2 at the time of additional order

450 Communication terminal 451 Store information recording unit 452 Customer service information generating unit 453 QR code number recording unit 454 QR code recording unit 455 Display unit 456 Server transmission unit 457 Server to reception unit 458 QR code printing unit 459 From store terminal Receiver

460 Server 461 Store information recording unit 462 QR code number recording unit 463 QR code recording unit 464 Customer service information recording unit 465 User personal information recording unit 466 Photo information recording unit 467 QR code number generating unit 468 QR code generating unit 469 Customer service information processing unit 470 Photo information processing unit 471 Store transmission unit 472 Store reception unit 473 User transmission unit 474 User reception unit

480 Communication terminal with camera 481 User personal information recording unit 482 Photo shooting unit 483 QR code reading unit 484 Display unit 485 Touch panel unit 486 Transmission unit to server 487 Reception unit from server

490 QR code 491 Display

501 Start of registration work 502 Transmission of necessary QR code number 503 Generation of necessary QR code number 504 Creation of file for each QR code number 505 Transmission of QR code to store 506 Printing and installation of QR code 507 End of registration work

601 Preparation for customer service 602 Transmission of QR code number 603 Confirmation that file related to QR code number is not writable 604 Generation of unique number for each customer service 605 Generation of file corresponding to unique number for each customer service 606 Customer service Notification of work preparation completion 607 Reception of customer service preparation completion notification 608 Start of customer service work

701 Start of customer service 702 Reading and sending QR code 703 Confirming that the latest customer service information file corresponding to the QR code number is writable 704 Sending customer service information to server 705 Adding customer service information file 706 Photo Update of file contents 707 Judgment of completion of customer service 708 Notification of completion of work to server 709 Update of all photo files 710 Work to make customer service information file unwritable 711 Work to make photo file unwritable 712 End of customer service work

801 Start of visitor operation 802 Read and send QR code 803 Confirm personal information 804 Transfer personal information 805 Take photo and send to server 806 Assign unique number 807 Create photo file 808 Create unique photo file number Posting 809 Posting of store information, customer service information, and personal information 810 Confirming completion of visitor work 811 Completion of visitor work

Claims (6)

First transmission means for transmitting a primary ID assigned to a service user when the service provider provides the service user;
First receiving means for receiving service content information relating to a service provided by the service provider to the service user;
Second receiving means for receiving a primary ID assigned by the service user from the service provider and search target information created by the service user;
First recording management means for recording in the recording means the primary ID transmitted by the first transmitting means and the service content information relating to the service received by the service user;
The same recording means as the primary ID transmitted by the first transmission means recorded by the first record management means for the primary ID received by the service user and the search target information created by the service user. Second record management means for recording in
Means for receiving a search key including the service content information, reading out search target information corresponding to the search key from the search means, and outputting as search results;
An information processing apparatus comprising:   2. The information processing apparatus according to claim 1, wherein the second receiving means receives the primary ID received by the service user and the search target information created by the service user from the service user.   The information processing apparatus according to claim 1, wherein a photograph taken by the service user is used as search target information created by the service user.   The means for photographing a symbol corresponding to the primary ID when the service user receives a service so that the service provider assigns a primary ID to the service user. Item 4. The information processing apparatus according to item 3.   The means for receiving a beacon signal corresponding to the primary ID when the service user receives a service in order for the service provider to assign a primary ID to the service user. Item 4. The information processing apparatus according to item 3. First transmission means for transmitting a primary ID assigned to a service user when the service provider provides the service user;
First receiving means for receiving service content information relating to a service provided by the service provider to the service user;
A first record management means for generating a secondary ID for each service when received by the first receiving means;
Second receiving means for receiving a primary ID assigned by the service user from the service provider and search target information created by the service user;
Second record management for recording in the recording means the primary ID transmitted by the first transmitting means, the secondary ID generated by the first record managing means, and service content information relating to the service received by the service user. means,
The primary ID received by the service user, the primary ID transmitted by the first transmission means for the search target information created by the service user, and the secondary generated by the first record management means A second recording management means for recording in the same recording means as the ID;
Means for receiving a search key including the service content information, reading out search target information corresponding to the search key from the search means, and outputting as search results;
An information processing apparatus comprising:

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