JP2017174216A - Information processing apparatus, information processing method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing apparatus which indicates an appropriate operation position, such as a position of a face, to a user.SOLUTION: An information processing apparatus 10 includes: operation means of acquiring user operation on an operation unit, such as a touch pad or a numeric keypad; notification means of providing information in a predetermined range where the user can operate the operation means; and control means of providing operation means, which is information on operations, by use of the notification means.SELECTED DRAWING: Figure 1

Description

  The present invention relates to information processing, and more particularly, to an information processing apparatus, information processing method, and program for processing information related to an operation position.

  Devices such as an automatic teller machine (CD) and an automated teller machine (ATM) provide services to users based on user operations. Therefore, CD and ATM provide information for operation to users.

  As information for operation, there is information relating to the position of an operation such as a user's hand (see, for example, Patent Document 1).

  The automatic transaction apparatus described in Patent Document 1 uses air (cold air and hot air) ejected from an outlet as means for indicating the position to the user.

Japanese Patent Laid-Open No. 02-273866

  The invention described in Patent Document 1 is an apparatus that indicates the position of a hand in an operation using the user's hand.

  However, the user needs to listen to or view information for operation. That is, the user needs to know not only the position of the hand but also the appropriate face position. However, the invention described in Patent Document 1 indicates the position to the user using air blowing. If the face position is indicated using the invention described in Patent Document 1, it is necessary to blow air on the user's face. That is, since air is blown against the user's face (for example, eyes, nose, and mouth), dust may enter the user's eyes, nose, and mouth. Therefore, air cannot be blown against users who use contact lenses and users who have allergies. Also, blowing air on the face of other users may cause discomfort.

  That is, the invention described in Patent Document 1 has a problem in that the position of the face cannot be shown to the user.

  An object of the present invention is to provide an information processing apparatus, an information processing method, and a program capable of solving the above-described problems and indicating the position of a face.

  An information processing apparatus according to an aspect of the present invention relates to an operation unit that acquires a user's operation, a notification unit that notifies a range of a position where the user operates the operation unit, and an operation using the notification unit. Control means for notifying operation information that is information to be performed.

  An information processing method according to an aspect of the present invention is an information processing apparatus including: an operation unit that acquires a user's operation; and a notification unit that notifies information to a range of positions where the user operates the operation unit. Is used to notify operation information which is information related to the operation.

  A program according to an aspect of the present invention is an operation using a notification unit in a computer including an operation unit that acquires a user's operation and a notification unit that notifies information to a range of positions where the user operates the operation unit. Causes the computer to execute processing for notifying operation information, which is information related to the.

  According to the present invention, the effect of indicating the position of the face can be achieved.

FIG. 1 is a block diagram showing an example of the configuration of the information processing apparatus according to the first embodiment of the present invention. FIG. 2 is a diagram illustrating an example of an appearance of the information processing apparatus according to the first embodiment. FIG. 3 is a schematic diagram illustrating an example of a relationship between a notification range of the notification unit according to the first embodiment and a user. FIG. 4 is a block diagram illustrating an example of the configuration of the information processing apparatus according to the second embodiment. FIG. 5 is a diagram illustrating an example of an appearance of the information processing apparatus according to the second embodiment. FIG. 6 is a block diagram illustrating an example of a configuration of an information processing apparatus that is an example of a modification.

  Next, embodiments of the present invention will be described with reference to the drawings.

  Each drawing is for explaining an embodiment of the present invention. However, the present invention is not limited to the description of each drawing. Moreover, the same number is attached | subjected to the same structure of each drawing, and the repeated description may be abbreviate | omitted. Further, in the drawings used for the following description, the description of the configuration of the part not related to the description of the present invention is omitted, and there are cases where it is not illustrated.

  In the following description, an ATM (or CD) will be described as an example of the information processing apparatus according to the embodiment of the present invention. However, the embodiment in the present invention is not limited to ATM (and CD). For example, the information processing apparatus may be a vending machine.

  In the following description, the displayed information is information (operation information) related to a currency (cash) payout and / or deposit operation. However, the operation in the present invention is not limited to an operation directly related to currency. For example, the operation may be an operation related to a deposit currency such as entry of a passbook.

<First Embodiment>
A first embodiment of the present invention will be described with reference to the drawings.

[Description of configuration]
First, the configuration of the first embodiment will be described.

  FIG. 1 is a block diagram illustrating an example of the configuration of the information processing apparatus 10 according to the first embodiment. As illustrated in FIG. 1, the information processing apparatus 10 includes a control unit 100, an operation unit 200, and a notification unit 300.

  The operation unit 200 detects an operation from a user of the information processing apparatus 10. The operation unit 200 transmits the detected operation to the control unit 100. The operation unit 200 is, for example, a touch pad or a numeric keypad. The operation unit 200 is not limited to a device such as a touch pad that detects an operation, and may be a device including a display function such as a touch panel.

  The notification unit 300 notifies the user of information. More specifically, the notification unit 300 notifies the user of information related to the operation (operation information). For example, the notification unit 300 notifies information (operation information) related to a currency payout and / or deposit operation in ATM (or CD).

  Furthermore, the notification unit 300 notifies information within a predetermined range. A specific example of the notification unit 300 is a directional speaker. However, the notification unit 300 is not limited to a directional speaker. For example, the notification unit 300 may be a liquid crystal display device having a predetermined viewing angle range. In the following description, a directional speaker is used as the notification unit 300.

  The predetermined range in the notification unit 300 is a range that substantially matches the range in which the user operates the operation unit 200. That is, the notification unit 300 notifies the user of information within a range where the user can operate the operation unit 200.

  As described above, the control unit 100 notifies the information related to the operation in the operation unit 200 using the notification unit 300.

[Description of operation]
Next, the operation of the information processing apparatus 10 will be described with reference to the drawings.

  FIG. 2 is a diagram illustrating an example of an appearance of the information processing apparatus 10 according to the first embodiment.

  In FIG. 2, the control unit 100 is installed in the housing of the information processing apparatus 10 and is not visible from the outside. Therefore, in FIG. 2, the control part 100 is shown using the broken line.

  The operation unit 200 is disposed in front of the information processing apparatus 10. The notification unit 300 is disposed in the vicinity of the operation unit 200.

  When the user does not use the information processing apparatus 10, the control unit 100 notifies that it can be used using the notification unit 300. However, as described above, the notification unit 300 notifies information to an appropriate position range when the user operates the operation unit 200.

  For example, it is assumed that the user of the apparatus cannot easily find an appropriate standing position when operating the information processing apparatus 10. However, the information processing apparatus 10 uses the notification unit 300 to notify the information of the position range suitable for the operation. Therefore, the user who has acquired information from the notification unit 300 is at a position suitable for the operation at that time.

  In particular, when the notification unit 300 is a directional speaker, the user determines the position using hearing. In this case, the information processing apparatus 10 can indicate an appropriate position in the position of the user's face.

  FIG. 3 is a schematic diagram illustrating an example of the relationship between the notification range of the notification unit 300 and the user. The right side of FIG. 3 is a side view. 3 is a top view (plan view). As shown in FIG. 3, the notification range of the notification unit 300 is such that the position of the user (particularly the user's face) is suitable for operating the operation unit 200.

  As described above, the information processing apparatus 10 can indicate an appropriate position to the user using the notification unit 300.

  Furthermore, when the operation unit 200 detects a user operation, the control unit 100 uses the notification unit 300 to notify information corresponding to the operation. For example, the user may change his / her posture or move to operate the operation unit 200. However, the control unit 100 notifies information using the notification unit 300. Therefore, the user needs to return to an appropriate position in order to acquire the information.

  In this way, the information processing apparatus 10 can continue to notify information while indicating an appropriate position to the user.

  Note that the control unit 100 may use the notification unit 300 after the operation unit 200 detects an operation. That is, when the operation unit 200 detects an operation, the control unit 100 may notify the information regarding the operation using the notification unit 300. In this case, the information processing apparatus 10 can reduce power consumption when there is no user.

  Alternatively, the control unit 100 may notify information (for example, information related to an erroneous operation) using the notification unit 300 when the operation unit 200 detects an erroneous operation. Information notified in this case is not limited to information notifying an erroneous operation. The control unit 100 may notify an operation for handling an erroneous operation using the notification unit 300.

  Alternatively, the control unit 100 may notify the information using the notification unit 300 based on the operation content detected by the operation unit 200. For example, when the operation unit 200 detects a payout of a large amount of money, the control unit 100 notifies the caution regarding crime prevention from the notification unit 300. In such a case, it is not preferable that the person in the vicinity knows the high-value payout. However, the notification unit 300 can notify the user of information so as not to be known to others. Therefore, the information processing apparatus 10 can notify the above information (attention).

  When the notification unit 300 can change the direction or position of the notification range, the control unit 100 may change the direction or position of the notification range according to the position of the user's operation. For example, when the information processing apparatus 10 includes a plurality of display devices (not shown) and the display device that displays information is changed, the control unit 100 determines whether the notification unit 300 is in accordance with the position of the display device that displays information. The direction or position of the notification range may be changed.

[Description of effects]
The effect of the information processing apparatus 10 according to the first embodiment will be described.

  The information processing apparatus 10 according to the first embodiment can achieve the effect of indicating the position of the face.

  The reason is as follows.

  The operation unit 200 detects a user operation. The notification unit 300 notifies information to an appropriate position range when the user operates the operation unit 200. Based on the operation from the operation unit 200, the control unit 100 notifies information related to the operation using the notification unit 300. Therefore, the information processing apparatus 10 can notify the user of information related to the operation in a range of a position suitable for the operation.

  Furthermore, when the notification unit 300 notifies information via a user's hearing or vision, such as a directional speaker, the information processing apparatus 10 can indicate an appropriate position as the position of the user's face. .

  Therefore, the user can operate at an appropriate position based on the notification from the information processing apparatus 10.

<Second Embodiment>
The information processing apparatus 11 according to the second embodiment will be described with reference to the drawings.

[Description of configuration]
First, the configuration of the information processing apparatus 11 according to the second embodiment will be described.

  FIG. 4 is a block diagram illustrating an example of the configuration of the information processing apparatus 11 according to the second embodiment. As illustrated in FIG. 4, the information processing apparatus 11 includes an authentication unit 400 in addition to the configuration of the information processing apparatus 10 according to the first embodiment. Therefore, detailed description of the same configuration as that of the first embodiment will be omitted, and the authentication unit 400 will be described in detail.

  The authentication unit 400 authenticates the user. More specifically, the authentication unit 400 acquires an image (face image) related to the user's face using a camera, and authenticates the user based on the face image. However, the authentication method in the authentication unit 400 is not limited to face authentication. For example, the authentication unit 400 may include a microphone and use voice recognition as authentication.

[Description of operation]
Next, the operation of the information processing apparatus 11 according to the second embodiment will be described.

  FIG. 5 is a diagram illustrating an example of an appearance of the information processing apparatus 11 according to the second embodiment. As shown in FIG. 5, the authentication unit 400 is disposed at a position where the user who operates the operation unit 200 can be authenticated.

  The control unit 100 uses the notification unit 300 to notify information for the authentication unit 400 to authenticate the user. The notification unit 300 notifies the user of information so as to indicate an appropriate position. That is, the control unit 100 can indicate a position suitable for authentication in the authentication unit 400 using the notification unit 300.

  For example, a case where the authentication unit 400 performs authentication based on a face image photographed using a camera will be described. The information processing apparatus 11 uses a range in which the camera can acquire the user's face as the notification range of the notification unit 300. Then, the control unit 100 uses the notification unit 300 to notify the user of photographing of a face for authentication. The user moves his / her face to a position where the notification can be best obtained. The position is within a range where the authentication unit 400 can acquire the user's face image. Therefore, the authentication unit 400 can appropriately acquire the face image of the user and execute face authentication.

  Note that when the authentication unit 400 cannot acquire an appropriate face image, such as when the face orientation is not appropriate, the control unit 100 may notify the user of information regarding the operation using the notification unit 300. That is, when the authentication unit 400 cannot acquire a face image, the control unit 100 may notify the user of information regarding the change in the face orientation using the notification unit 300. For example, the control unit 100 uses the notification unit 300 to notify the user of “Please turn in the direction in which the notification can be heard”.

  The notification unit 300 may be able to change the notification range. That is, the notification unit 300 may include at least two notification ranges. When the notification unit 300 can change the notification range, the control unit 100 may change the notification range of the notification unit 300 based on a predetermined condition.

  For example, the control unit 100 may change the notification range at the time of notification of information regarding an operation at the operation unit 200 and at the time of acquisition of user information by the authentication unit 400. The condition in this case is the type of operation in the information processing apparatus 11.

  Furthermore, when the authentication unit 400 can grasp the number of users, the control unit 100 may change the notification range according to the number of users. For example, when the authentication unit 400 detects a plurality of users, the control unit 100 may widen the notification range of the notification unit 300. The condition in this case is the number of users.

  Or the control part 100 may switch whether a user performs the notification using the notification part 300 according to a predetermined number of persons. For example, when the authentication unit 400 detects a single user, the control unit 100 executes notification using the notification unit 300. When the authentication unit 400 detects a plurality of users, the control unit 100 may execute notification using a speaker with no directivity (not shown) that can notify a wider range without using the notification unit 300. Good.

  Note that user authentication is not limited to face authentication. For example, there is a method of discriminating a response to a question that only the user can know as a countermeasure when the password is forgotten. Specifically, for example, the name of the user's mother is inquired.

  However, the size of display devices in devices such as ATMs is limited because of security. Therefore, it may be difficult for a user with weak vision or an elderly user to grasp a question. Even in such a case, the information processing apparatus 11 can notify the user of the question by using the notification unit 300 so that it cannot be heard by a nearby person. That is, the information processing apparatus 11 can use the notification unit 300 to ask the user a question while ensuring security for the question.

  Note that when the authentication unit 400 includes a microphone, the information processing apparatus 11 may accept a voice response using the microphone as an answer to the above question.

[Description of effects]
The effect of the information processing apparatus 11 according to the second embodiment will be described.

  In addition to the effect of the first embodiment, the information processing apparatus 11 according to the second embodiment can obtain the effect of indicating the position of the user in user authentication.

  The reason is as follows.

  This is because the control unit 100 uses the notification unit 300 to notify information to a position range suitable for authentication by the authentication unit 400.

<Outline of Embodiment>
Next, an outline of an embodiment of the present invention will be described using the information processing apparatus 10 shown in FIG.

  The information processing apparatus 10 includes a control unit 100, an operation unit 200, and a notification unit 300.

  The operation unit 200 acquires a user operation.

  The notification unit 300 notifies information to a range of positions where the user operates the operation unit 200.

  The control unit 100 uses the notification unit 300 to notify operation information that is information related to an operation.

  The information processing apparatus 10 indicates an appropriate operation position for the user based on the above configuration.

  The information processing apparatus 10 is the minimum configuration of the embodiment in the present invention.

  The control unit 100 may be referred to as control means. The operation unit 200 may be called operation means. The notification unit 300 may be referred to as notification means. Further, the authentication unit 400 may be referred to as an authentication unit.

<Modification>
Modification examples of the information processing apparatus 10 and the information processing apparatus 11 described above will be described.

  The information processing apparatus 10 and the information processing apparatus 11 described above are configured as follows.

  For example, in the information processing device 10 and the information processing device 11, each component may be configured using a hardware circuit.

  In the information processing apparatus 10 and the information processing apparatus 11, each component may be configured using a plurality of apparatuses connected via a network.

  Further, in the information processing apparatus 10 and the information processing apparatus 11, some or all of the constituent units may be configured using a single piece of hardware.

  The information processing apparatus 10 and the control unit 100 of the information processing apparatus 11 may be realized as a computer apparatus including a CPU (Central Processing Unit), a ROM (Read Only Memory), and a RAM (Random Access Memory). . In addition to the above configuration, the control unit 100 may be realized as a computer device that further includes an input / output circuit (IOC) and a network interface circuit (NIC).

  FIG. 6 is a block diagram illustrating an example of the configuration of the information processing apparatus 60 that is an example of a modification. That is, the information processing device 60 is a modification of the information processing device 10 and the information processing device 11.

  The information processing device 60 includes an information processing unit 600, an operation device 660, and a notification device 670. The information processing apparatus 60 may further include an authentication device 680.

  The information processing unit 600 includes a CPU 610, a ROM 620, a RAM 630, an internal storage device 640, an IOC 650, and a NIC 690, and constitutes a computer device.

  The CPU 610 reads a program from the ROM 620. The CPU 610 controls the RAM 630, the internal storage device 640, the IOC 650, and the NIC 690 based on the read program. Then, the information processing unit 600 including the CPU 610 controls these configurations and realizes each function as the control unit 100 illustrated in FIGS. 1 and 4.

  When realizing each function, the CPU 610 may use the RAM 630 or the internal storage device 640 as a temporary storage medium for the program.

  In addition, the CPU 610 may read a program included in the recording medium 700 that stores the program so as to be readable by a computer by using a recording medium reading device (not shown). The recording medium 700 is a non-volatile recording medium.

  Alternatively, the CPU 610 may receive a program from an external device (not shown) via the NIC 690, store the program in the RAM 630, and operate based on the stored program. Note that the CPU 610 may save the received program in the ROM 620 or the internal storage device 640.

  The ROM 620 stores programs executed by the CPU 610 and fixed data. The ROM 620 is, for example, a P-ROM (Programmable-ROM) or a flash ROM.

  The RAM 630 temporarily stores programs executed by the CPU 610 and data. The RAM 630 is, for example, a D-RAM (Dynamic-RAM).

  The internal storage device 640 stores data and programs that the information processing unit 600 saves over a long period of time. Further, the internal storage device 640 may operate as a temporary storage device for the CPU 610. The internal storage device 640 is, for example, a hard disk device, a magneto-optical disk device, an SSD (Solid State Drive), or a disk array device.

  Here, the ROM 620 and the internal storage device 640 are non-transitory recording media. On the other hand, the RAM 630 is a volatile recording medium. The CPU 610 can operate based on a program stored in the ROM 620, the internal storage device 640, or the RAM 630. That is, the CPU 610 can operate using a nonvolatile recording medium or a volatile recording medium.

  The IOC 650 mediates data between the CPU 610, the operation device 660, the notification device 670, and the authentication device 680. The IOC 650 is, for example, an IO interface card or a USB (Universal Serial Bus) card. Further, the IOC 650 is not limited to a wired connection such as a USB, but may be wireless.

  The NIC 690 relays data exchange with an external device (not shown) via the network. When the information processing apparatus 60 is, for example, an ATM, the NIC 690 is a communication unit that is connected to the main computer of the system. The NIC 690 is, for example, a LAN (Local Area Network) card. Further, the NIC 690 is not limited to a wired line, and may use wireless.

  The operation device 660 is a device that receives an operation instruction from a user of the information processing apparatus 60. The operation device 660 realizes the function of the operation unit 200. The operation device 660 is, for example, a keyboard, a mouse, or a touch panel.

  The notification device 670 is a device that notifies the user of the information processing apparatus 60 of information. The notification device 670 implements a function as the notification unit 300. The notification device 670 is, for example, a directional speaker.

  The authentication device 680 authenticates the user of the information processing device 60. The authentication device 680 realizes a function as the authentication unit 400. The authentication device 680 is a face authentication device using a camera, for example.

  The information processing apparatus 60 configured as described above can achieve the same effects as the information processing apparatus 10 and the information processing apparatus 11.

  This is because the CPU 610 of the information processing device 60 can realize the same functions as those of the information processing device 10 and the information processing device 11 based on the program.

  While the present invention has been described with reference to the embodiments, the present invention is not limited to the above embodiments. Various changes that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention.

  INDUSTRIAL APPLICABILITY The present invention is used in an automatic teller machine (ATM), an automatic teller machine (CD), a safe, and a valuables storage for handling valuables such as currency (banknotes and coins) used in financial institutions. Is possible.

  In addition, the present invention can be used in a vending machine that provides goods and / or change for the price paid by the user. The goods in this case include securities for receiving provision of goods or services such as meal tickets or tickets. In addition, merchandise includes intangibles such as information.

DESCRIPTION OF SYMBOLS 10 Information processing apparatus 11 Information processing apparatus 60 Information processing apparatus 100 Control part 200 Operation part 300 Notification part 400 Authentication part 610 CPU
620 ROM
630 RAM
640 Internal storage device 650 IOC
660 Operation device 670 Notification device 680 Authentication device 690 NIC
700 recording medium

Claims (10)

An operation means for acquiring a user's operation;
A notification means for notifying information to a range of positions where the user operates the operation means;
An information processing apparatus comprising: control means for notifying operation information that is information related to the operation using the notification means. The notification means is
The information processing apparatus according to claim 1, wherein the information processing apparatus is a directional speaker. The control means is
The information processing apparatus according to claim 1, wherein when the operation unit detects the operation, the operation information is notified using the notification unit. An authentication means for authenticating the user based on information about the user;
The control means is
The information processing apparatus according to any one of claims 1 to 3, wherein information related to the authentication is notified using the notification unit within a range used when the authentication unit performs authentication. The authentication means is
The information processing apparatus according to claim 4, wherein the authentication of the user is executed based on information related to the user's face or voice. The notification means includes a plurality of the ranges as the range to be notified,
The information processing apparatus according to claim 4 or 5, wherein the control unit changes the range in the notification unit when the operation unit acquires the operation and when the authentication unit authenticates the user. . The notification means includes a plurality of the ranges as the range to be notified,
The authentication means grasps the number of users,
The information processing apparatus according to claim 4, wherein the control unit changes the range in the notification unit based on the number of persons. The information processing apparatus according to any one of claims 1 to 7, wherein the operation is the operation relating to depositing and / or paying out currency. An operation means for acquiring a user's operation;
An information processing apparatus comprising: notification means for notifying information in a range of positions where the user operates the operation means;
An information processing method for notifying operation information, which is information related to the operation, using the notification means. An operation means for acquiring a user's operation;
A notification means for notifying information to a range of positions where the user operates the operation means;
A program for causing a computer to execute a process of notifying operation information, which is information related to the operation, using the notification means.

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