JP2021193604A - Information processing device, information processing method, and program - Google Patents

Abstract

To promote an appropriate operation.SOLUTION: The information processing device includes an operation unit, an authentication unit, and a control unit. The operation unit is provided with a mechanism for a user to operate the device. The authentication unit has a function to authenticate the user based on a user's face image. The control unit has a function to display information prompting the user to operate at a first position in a display device, and has a function to display information corresponding to the user's operation at a second position in the display device when the user's operation is detected.SELECTED DRAWING: Figure 4

Description

The present invention relates to information processing, and more particularly to an information processing apparatus, an information processing method, and a program for processing information regarding an operation position.

Devices such as automated teller machines (CDs) and automated teller machines (ATMs) provide services to users based on their operations. Therefore, the CD and the ATM provide the user with information for operation.

As one of the information for the operation, there is information regarding the position of the operation such as the user's hand (see, for example, Patent Document 1).

The automated teller machine described in Patent Document 1 uses air (cold air and hot air) ejected from an outlet as a means for indicating a position to a user.

Japanese Unexamined Patent Publication No. 02-273866

The invention described in Patent Document 1 is a device that indicates the position of a hand in an operation using the user's hand.

However, the user needs to hear and see information for operation. That is, the user needs to know not only the position of the hand but also the appropriate position of the face. However, the invention described in Patent Document 1 indicates the position to the user by using air blowing. If the position of the face is indicated by using the invention described in Patent Document 1, it is necessary to blow air on the user's face. That is, since the air is blown against the user's face (for example, eyes, nose, and mouth), there is a possibility that dust may enter the user's eyes, nose, and mouth. Therefore, it is not possible to blow air to users who use contact lenses and users who have allergies. In addition, blowing air on the face may cause discomfort to other users.

That is, the invention described in Patent Document 1 has a problem that the position of the face cannot be shown to the user.

An object of the present invention is to provide an information processing apparatus, an information processing method, and a program capable of solving the above-mentioned problems and indicating the position of a face.

The information processing device according to one embodiment of the present invention is related to an operation using an operation means for acquiring an operation of a user, a notification means for notifying information within a range of positions where the user operates the operation means, and a notification means. It includes a control means for notifying operation information which is information to be processed.

The information processing method in one embodiment of the present invention is a notification means in an information processing apparatus including an operation means for acquiring an operation of a user and a notification means for notifying information within a range of positions where the user operates the operation means. Is used to notify the operation information, which is the information related to the operation.

The program according to one embodiment of the present invention is operated by using the notification means in a computer including an operation means for acquiring an operation of the user and a notification means for notifying information within a range of positions where the user operates the operation means. Have the computer execute the process of notifying the operation information, which is the information related to.

Based on the present invention, it is possible to exert the effect of indicating the position of the face.

FIG. 1 is a block diagram showing an example of the configuration of the information processing apparatus according to the first embodiment of the present invention. FIG. 2 is a diagram showing an example of the appearance of the information processing apparatus according to the first embodiment. FIG. 3 is a schematic diagram showing an example of the relationship between the notification range of the notification unit and the user according to the first embodiment. FIG. 4 is a block diagram showing an example of the configuration of the information processing apparatus according to the second embodiment. FIG. 5 is a diagram showing an example of the appearance of the information processing apparatus according to the second embodiment. FIG. 6 is a block diagram showing an example of the configuration of an information processing apparatus which is an example of modification.

Next, an embodiment of the present invention will be described with reference to the drawings.

Each drawing is for explaining an embodiment of the present invention. However, the present invention is not limited to the description of each drawing. Further, similar configurations of the drawings may be numbered the same, and the repeated description thereof may be omitted. Further, in the drawings used in the following description, the description of the structure of the portion not related to the description of the present invention may be omitted and not shown.

In the following description, an ATM (or CD) will be used as an example of the information processing apparatus according to the embodiment of the present invention. However, the embodiment in the present invention is not limited to ATM (and CD). For example, the information processing device may be a vending machine.

Further, in the following description, the displayed information is information (operation information) related to the operation of withdrawal and / or deposit of currency (cash). However, the operation in the present invention is not limited to the operation directly related to the currency. For example, the operation may be an operation related to a deposit currency, such as entry in a passbook.

<First Embodiment>
A first embodiment of the present invention will be described with reference to the drawings.

[Description of configuration]
First, the configuration of the first embodiment will be described.

FIG. 1 is a block diagram showing an example of the configuration of the information processing apparatus 10 according to the first embodiment. As shown in FIG. 1, the information processing apparatus 10 includes a control unit 100, an operation unit 200, and a notification unit 300.

The operation unit 200 detects an operation from the user of the information processing apparatus 10. The operation unit 200 transmits the detected operation to the control unit 100. The operation unit 200 is, for example, a touch pad or a numeric keypad. The operation unit 200 is not limited to a device such as a touch pad that detects an operation, but may be a device including a display function such as a touch panel.

The notification unit 300 notifies the user of the information. More specifically, the notification unit 300 notifies the user of information (operation information) related to the operation. For example, the notification unit 300 notifies information (operation information) regarding the operation of withdrawal and / or deposit of currency in an ATM (or CD).

Further, the notification unit 300 notifies the information within a predetermined range. A specific example of the notification unit 300 is a directional speaker. However, the notification unit 300 is not limited to the directional speaker. For example, the notification unit 300 may be a liquid crystal display device having a viewing angle in a predetermined angle range. The following description will be described using a directional speaker as the notification unit 300.

The predetermined range in the notification unit 300 is a range that substantially coincides with the range in which the user operates the operation unit 200. That is, the notification unit 300 notifies the user of the information within the range in which the user can operate the operation unit 200.

In this way, the control unit 100 uses the notification unit 300 to notify the information related to the operation in the operation unit 200.

[Explanation of operation]
Next, the operation of the information processing apparatus 10 will be described with reference to the drawings.

FIG. 2 is a diagram showing an example of the appearance of the information processing apparatus 10 according to the first embodiment.

In FIG. 2, the control unit 100 is installed inside the housing of the information processing device 10 and cannot be seen from the outside. Therefore, in FIG. 2, the control unit 100 is shown using a broken line.

The operation unit 200 is arranged in front of the information processing device 10. The notification unit 300 is arranged in the vicinity of the operation unit 200.

When the user is not using the information processing apparatus 10, the control unit 100 uses the notification unit 300 to notify that the information processing device 10 is available. However, as described above, the notification unit 300 notifies the information to an appropriate position range when the user operates the operation unit 200.

For example, it is assumed that it is difficult for the user of the device to know an appropriate standing position when operating the information processing device 10. However, the information processing apparatus 10 uses the notification unit 300 to notify the information to a range of positions suitable for operation. Therefore, the user who has acquired the information from the notification unit 300 is at a position suitable for the operation at that time.

In particular, when the notification unit 300 is a directional speaker, the user determines the position using hearing. In this case, the information processing apparatus 10 can indicate an appropriate position in the position of the user's face.

FIG. 3 is a schematic diagram showing an example of the relationship between the notification range of the notification unit 300 and the user. The figure on the right side of FIG. 3 is a side view. The figure on the left side of FIG. 3 is a top view (plan view). As shown in FIG. 3, the notification range of the notification unit 300 is such that the position of the user (particularly the user's face) is suitable for operating the operation unit 200.

In this way, the information processing apparatus 10 can indicate an appropriate position to the user by using the notification unit 300.

Further, when the operation unit 200 detects the user's operation, the control unit 100 uses the notification unit 300 to notify the information corresponding to the operation. For example, the user may change his / her posture or move in order to operate the operation unit 200. However, the control unit 100 notifies the information by using the notification unit 300. Therefore, the user needs to return to an appropriate position in order to obtain the information.

In this way, the information processing apparatus 10 can continue to notify the information while showing the user an appropriate position.

The control unit 100 may use the notification unit 300 after the operation unit 200 detects the operation. That is, when the operation unit 200 detects an operation, the control unit 100 may use the notification unit 300 to notify the information for the operation. In this case, the information processing apparatus 10 can reduce the power consumption when there is no user.

Alternatively, when the operation unit 200 detects an erroneous operation, the control unit 100 may use the notification unit 300 to notify information (for example, information regarding the erroneous operation). The information notified in this case is not limited to the information notifying the erroneous operation. The control unit 100 may use the notification unit 300 to notify an operation for dealing with an erroneous operation.

Alternatively, the control unit 100 may notify the information using the notification unit 300 based on the operation content detected by the operation unit 200. For example, when the operation unit 200 detects the payout of a large amount of money, the control unit 100 notifies the attention regarding crime prevention from the notification unit 300. In such cases, it is not desirable for those around you to be informed of the high payout. However, the notification unit 300 can notify the user of the information so that it is not known to others. Therefore, the information processing apparatus 10 can notify the above information (caution).

Further, when the notification unit 300 can change the direction or position of the notification range, the control unit 100 may change the direction or position of the notification range according to the position of the operation of the user. For example, when the information processing device 10 includes a plurality of display devices (not shown) and the display device for displaying information is changed, the control unit 100 may use the notification unit 300 according to the position of the display device for displaying information. The direction or position of the notification range may be changed.

[Explanation of effect]
The effect of the information processing apparatus 10 according to the first embodiment will be described.

The information processing apparatus 10 according to the first embodiment can exert an effect of indicating the position of a face.

The reason is as follows.

The operation unit 200 detects the user's operation. The notification unit 300 notifies information to a range of appropriate positions when the user operates the operation unit 200. Based on the operation from the operation unit 200, the control unit 100 notifies the information about the operation by using the notification unit 300. Therefore, the information processing apparatus 10 can notify the user of the information related to the operation within the range of the position suitable for the operation.

Further, when the notification unit 300 notifies information via the user's auditory sense or visual sense such as a directional speaker, the information processing apparatus 10 can indicate an appropriate position as the position of the user's face. ..

Therefore, the user can operate at an appropriate position based on the notification from the information processing apparatus 10.

<Second embodiment>
The information processing apparatus 11 according to the second embodiment will be described with reference to the drawings.

[Description of configuration]
First, the configuration of the information processing apparatus 11 according to the second embodiment will be described.

FIG. 4 is a block diagram showing an example of the configuration of the information processing apparatus 11 according to the second embodiment. As shown in FIG. 4, the information processing apparatus 11 includes an authentication unit 400 in addition to the configuration of the information processing apparatus 10 according to the first embodiment. Therefore, the detailed description of the configuration similar to that of the first embodiment will be omitted, and the authentication unit 400 will be described in detail.

The authentication unit 400 authenticates the user. More specifically, the authentication unit 400 acquires an image (face image) related to the user's face using a camera, and authenticates the user based on the face image. However, the authentication method in the authentication unit 400 is not limited to face recognition. For example, the authentication unit 400 may include a microphone and use voice recognition as authentication.

[Explanation of operation]
Next, the operation of the information processing apparatus 11 according to the second embodiment will be described.

FIG. 5 is a diagram showing an example of the appearance of the information processing apparatus 11 according to the second embodiment. As shown in FIG. 5, the authentication unit 400 is arranged at a position where the user operated by the operation unit 200 can be authenticated.

The control unit 100 uses the notification unit 300 to notify the information for the authentication unit 400 to authenticate the user. The notification unit 300 notifies the user of the information so as to indicate an appropriate position. That is, the control unit 100 can indicate an appropriate position for authentication in the authentication unit 400 by using the notification unit 300.

For example, a case where the authentication unit 400 authenticates based on a face image taken by a camera will be described. The information processing device 11 uses a range in which the camera can acquire the user's face as the notification range of the notification unit 300. Then, the control unit 100 notifies the user of the photographing of the face for authentication by using the notification unit 300. The user moves his face to the position where he can get this notification best. The position is within a range in which the authentication unit 400 can acquire the user's face image. Therefore, the authentication unit 400 can appropriately acquire the user's face image and execute face authentication.

When the authentication unit 400 cannot acquire an appropriate face image, such as when the face orientation is not appropriate, the control unit 100 may use the notification unit 300 to notify the user of information regarding the operation. That is, when the authentication unit 400 cannot acquire the face image, the control unit 100 may notify the user of the information regarding the change in the orientation of the face by using the notification unit 300. For example, the control unit 100 uses the notification unit 300 to notify the user "Please turn to the direction in which the notification can be heard."

The notification unit 300 may be able to change the notification range. That is, the notification unit 300 may include at least two notification ranges. Then, when the notification unit 300 can change the notification range, the control unit 100 may change the notification range of the notification unit 300 based on a predetermined condition.

For example, the control unit 100 may change the notification range between the time when the operation unit 200 notifies the information about the operation and the time when the authentication unit 400 acquires the user information. The condition in this case is the type of operation in the information processing apparatus 11.

Further, if the authentication unit 400 can grasp the number of users, the control unit 100 may change the notification range according to the number of users. For example, when the authentication unit 400 detects a plurality of users, the control unit 100 may widen the notification range of the notification unit 300. The condition in this case is the number of users.

Alternatively, the control unit 100 may switch whether or not the user executes the notification using the notification unit 300 according to a predetermined number of people. For example, when the authentication unit 400 detects one user, the control unit 100 executes a notification using the notification unit 300. Then, when the authentication unit 400 detects a plurality of users, the control unit 100 may execute the notification using a non-directional speaker (not shown) that can notify a wider range without using the notification unit 300. good.

The user authentication is not limited to face authentication. For example, as a response when the password is forgotten, there is a method of determining the response to a question that only the user can know. Specifically, for example, the name of the user's mother is inquired.

However, due to security concerns, display devices in devices such as ATMs are limited in size. Therefore, it may be difficult for a visually impaired user or an elderly user to grasp the question. Even in such a case, the information processing apparatus 11 can use the notification unit 300 to notify the user of the question so that the surrounding people cannot hear it. That is, the information processing apparatus 11 can ask the user a question while ensuring the security for the question by using the notification unit 300.

When the authentication unit 400 includes a microphone, the information processing apparatus 11 may accept a voice answer using the microphone as an answer to the above question.

[Explanation of effect]
The effect of the information processing apparatus 11 according to the second embodiment will be described.

The information processing apparatus 11 according to the second embodiment can obtain the effect of indicating the position of the user in the user authentication in addition to the effect of the first embodiment.

The reason is as follows.

This is because the control unit 100 uses the notification unit 300 to notify information to a position range suitable for authentication of the authentication unit 400.

<Outline of Embodiment>
Next, the outline of the embodiment in the present invention will be described using the information processing apparatus 10 shown in FIG.

The information processing device 10 includes a control unit 100, an operation unit 200, and a notification unit 300.

The operation unit 200 acquires the user's operation.

The notification unit 300 notifies information to a range of positions where the user operates the operation unit 200.

The control unit 100 uses the notification unit 300 to notify the operation information, which is information related to the operation.

The information processing apparatus 10 indicates an appropriate operation position to the user based on the above configuration.

The information processing device 10 is the minimum configuration of the embodiment of the present invention.

The control unit 100 may be called a control means. The operation unit 200 may be called an operation means. The notification unit 300 may be called a notification means. Further, the authentication unit 400 may be called an authentication means.

<Modification example>
A modification of the information processing apparatus 10 and the information processing apparatus 11 described above will be described.

The information processing apparatus 10 and the information processing apparatus 11 described above are configured as follows.

For example, in the information processing device 10 and the information processing device 11, each component may be configured by using a hardware circuit.

Further, in the information processing device 10 and the information processing device 11, each component may be configured by using a plurality of devices connected via a network.

Further, in the information processing apparatus 10 and the information processing apparatus 11, some or all the constituent parts may be configured by using one hardware.

Further, the information processing device 10 and the control unit 100 of the information processing device 11 may be realized as a computer device including a CPU (Central Processing Unit), a ROM (Read Only Memory), and a RAM (Random Access Memory). .. In addition to the above configuration, the control unit 100 may be realized as a computer device including an input / output connection circuit (IOC: Input / Output Circuit) and a network interface circuit (NIC).

FIG. 6 is a block diagram showing an example of the configuration of the information processing apparatus 60, which is an example of modification. That is, the information processing device 60 is a modification of the information processing device 10 and the information processing device 11.

The information processing device 60 includes an information processing unit 600, an operating device 660, and a notification device 670. The information processing device 60 may further include an authentication device 680.

The information processing unit 600 includes a CPU 610, a ROM 620, a RAM 630, an internal storage device 640, an IOC 650, and a NIC 690, and constitutes a computer device.

The CPU 610 reads the program from the ROM 620. Then, the CPU 610 controls the RAM 630, the internal storage device 640, the IOC 650, and the NIC 690 based on the read program. Then, the information processing unit 600 including the CPU 610 controls these configurations and realizes each function as the control unit 100 shown in FIGS. 1 and 4.

The CPU 610 may use the RAM 630 or the internal storage device 640 as a temporary storage medium for the program when realizing each function.

Further, the CPU 610 may read the program included in the recording medium 700 that stores the program readable by a computer by using a recording medium reading device (not shown). The recording medium 700 is a non-volatile recording medium.

Alternatively, the CPU 610 may receive a program from an external device (not shown) via the NIC 690, store the program in the RAM 630, and operate based on the stored program. The CPU 610 may store the received program in the ROM 620 or the internal storage device 640.

The ROM 620 stores a program executed by the CPU 610 and fixed data. The ROM 620 is, for example, a P-ROM (Programmable-ROM) or a flash ROM.

The RAM 630 temporarily stores programs and data executed by the CPU 610. The RAM 630 is, for example, a D-RAM (Dynamic-RAM).

The internal storage device 640 stores data and programs stored in the information processing unit 600 for a long period of time. Further, the internal storage device 640 may operate as a temporary storage device of the CPU 610. The internal storage device 640 is, for example, a hard disk device, a magneto-optical disk device, an SSD (Solid State Drive), or a disk array device.

Here, the ROM 620 and the internal storage device 640 are non-transitory recording media. On the other hand, the RAM 630 is a volatile recording medium. Then, the CPU 610 can operate based on the program stored in the ROM 620, the internal storage device 640, or the RAM 630. That is, the CPU 610 can operate using a non-volatile recording medium or a volatile recording medium.

The IOC650 mediates data between the CPU 610, the operating device 660, the notification device 670, and the authentication device 680. The IOC650 is, for example, an IO interface card or a USB (Universal Serial Bus) card. Further, the IOC650 is not limited to a wired connection such as USB, and may be wireless.

The NIC690 relays the exchange of data with an external device (not shown) via a network. When the information processing device 60 is, for example, an ATM, the NIC 690 is a communication unit connected to the main computer of the system. The NIC690 is, for example, a LAN (Local Area Network) card. Further, the NIC690 is not limited to wired communication, and wireless communication may be used.

The operation device 660 is a device that receives an operation instruction from the user of the information processing device 60. The operation device 660 realizes the function of the operation unit 200. The operating device 660 is, for example, a keyboard, a mouse, or a touch panel.

The notification device 670 is a device that notifies the user of the information processing device 60 of information. The notification device 670 realizes a function as a notification unit 300. The notification device 670 is, for example, a directional speaker.

The authentication device 680 authenticates the user of the information processing apparatus 60. The authentication device 680 realizes the function as the authentication unit 400. The authentication device 680 is, for example, a face recognition device using a camera.

The information processing device 60 configured in this way can exert the same effect as the information processing device 10 and the information processing device 11.

The reason is that the CPU 610 of the information processing apparatus 60 can realize the same functions as the information processing apparatus 10 and the information processing apparatus 11 based on the program.

Although the invention of the present application has been described above with reference to the embodiments, the invention of the present application is not limited to the above-described embodiment. Various modifications that can be understood by those skilled in the art can be made to the structure and details of the present invention within the scope of the present invention.

The present invention is used for automated teller machines (ATMs), automated teller machines (CDs), safes, and valuables storage that handle valuable resources such as currencies (banknotes and coins) used in financial institutions and the like. It is possible.

Further, the present invention can be used for a vending machine that provides goods and / or change for the price paid by the user. The goods in this case include securities for receiving goods or services such as meal tickets or tickets. In addition, goods include intangibles such as information.

10 Information processing device 11 Information processing device 60 Information processing device 100 Control unit 200 Operation unit 300 Notification unit 400 Authentication unit 610 CPU
620 ROM
630 RAM
640 internal storage device 650 IOC
660 Operation equipment 670 Notification equipment 680 Authentication equipment 690 NIC
700 Recording medium

Claims (9)

The operation means that the user operates and
A camera that captures the user and
Information prompting the user to operate is displayed at the first position on the display device, and when the operation of the user is detected, the information corresponding to the operation of the user is displayed at the second position on the display device. The control means to display and
An authentication means for authenticating the user based on an image of the user's face,
Information processing device equipped with. The control means is a display device for positioning the user's face at a position where the camera can acquire the user's face when the authentication means acquires information about the user's face by the camera. Controls the display position of information by
The information processing apparatus according to claim 1. A plurality of ranges are set as the display range displayed by the display device.
The authentication means grasps the number of users and
The control means changes the display range by the display device based on the number of people.
The information processing apparatus according to claim 1 or 2. The control means changes the position where information is displayed for the plurality of display devices.
The information processing apparatus according to any one of claims 1 to 3. The control means displays information using the display device based on the operation content detected by the operation means.
The information processing apparatus according to any one of claims 1 to 4. The control means controls the display device to display information regarding a change in face orientation when face information that can be authenticated by the authentication means cannot be acquired.
The information processing apparatus according to any one of claims 1 to 5. The control means changes the position where the display device displays information according to the position of the user.
The information processing apparatus according to any one of claims 1 to 6. It is an information processing method of an information processing device provided with an operation means operated by a user.
Information prompting the user to operate is displayed at the first position on the display device, and when the operation of the user is detected, the information corresponding to the operation of the user is displayed at the second position on the display device. Display,
An information processing method for authenticating the user based on an image of the user's face. The process of acquiring user operations and
Information prompting the user to operate is displayed at the first position on the display device, and when the operation of the user is detected, the information corresponding to the operation of the user is displayed at the second position on the display device. Processing to display and
A program that causes a computer to execute a process of authenticating the user based on an image of the user's face.

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