JP2017162504A - Control method for information processor, information processor, and control program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a control method of a highly convenient information processor for effectively achieving reservation transfer by notifying a user who wants to make a reservation of information on a user whose reservation competes.SOLUTION: A control method of an information processor connected via a network to a terminal includes: a storage step of storing reservation information of a user; a first reception step of receiving a reservation request from a first user terminal; a search step of, from among the stored reservation information, searching reservation information wholly or partially competing with the reservation request on the basis of a reservation object, the number of reservation resources and a reservation time included in the reservation request; an extraction step of, when the competing reservation information exists as a result of search, extracting the reservation information which can be transferred to the user who owns the first user terminal from the competing reservation information; and a first transmission step of transmitting at least one of the result of search and a result of extraction to the first user terminal.SELECTED DRAWING: Figure 2

Description

  The present invention relates to an information processing apparatus control method, an information processing apparatus, and a control program, and more particularly to an information processing apparatus control method, information processing apparatus, and control program related to a service system capable of realizing reservation transfer to a user who desires reservation. About.

  In recent years, when making reservations for restaurants, hair salons, etc., services such as concierge and other specialists search for shops and their availability according to the client's wishes, and even make reservations. In addition, in order to make it easier for clients to use the service with IT, and to reduce the burden on specialists, shops that meet the client's wishes online and their availability There are an increasing number of systems for searching and making reservations.

  In such a reservation service, when there is no space in the reservation of the desired shop, the client has to give up the reservation to the shop or wait for cancellation, and can make the reservation as the client desires. It was sometimes difficult.

  As a technique for solving such a problem, for example, Patent Document 1 transmits information indicating when a user who occupies a seat leaves other users in a transportation facility such as a train. On the other hand, it is disclosed that the other user applies a reservation to the user who occupies the seat and negotiates, and when the negotiation is established, the reservation status of the seat is updated and the seat is transferred between the users. .

  Further, in Patent Document 2, in the reservation in a conference room or the like, the reservation is displayed in a calendar, and the calendar display is transferred to a designated user in the time frame for each conference room reserved by the user. Technology is disclosed.

  Further, in Patent Document 3, when transferring an electronic ticket, an electronic ticket embedded with a ticket ID and user information is used, and when the electronic ticket is transferred to another user, the transfer source user is transferred to the transfer destination user. A technique is disclosed that enables transfer of an electronic ticket without knowing the personal information.

JP 2003-99654 A JP 2002-149928 A JP-A-2005-352786

  However, in the inventions described in Patent Documents 1 to 3, it is assumed that for any of the inventions, a request for assignment or consultation of assignment must be made after searching for and identifying a user who can assign a reservation. is there. A user who wishes to make a reservation in the absence of reservation availability needs to find a user who occupies his / her desired reservation object and time zone.

  In addition, even if a user who wants to make a reservation searches for and finds a user who occupies his / her desired reservation target and time zone, whether or not there is a prospect of transfer from the user (whether or not there is an intention to transfer) ), There is a problem that it is impossible to know unless it is actually negotiated (patent inventions 1 and 2 are inventions in which transfer of the transfer occurs by designating transfer from the assignor side in the system according to these inventions) Yes, there is no exchange or the like that occurs when the transfer is requested from the transferee (assignee) side in the system.

  Further, the inventions described in Patent Documents 1 to 3 have a problem that all or part of reservation contents must be transferred to the same person. For example, there is a problem that the reservation cannot be transferred such as dividing the reserved time zone and transferring to two or more users, and the versatility is poor.

  Therefore, the present invention has been made in view of the above problems, and notifies a user who wants a reservation of user information for which the reservation is competing and information indicating a user who can transfer the reservation among the competing users. It is an object of the present invention to provide an information processing apparatus control method, an information processing apparatus, and a control program according to a service system that can effectively realize reservation transfer between users.

  A method for controlling an information processing apparatus according to the present invention is a method for controlling an information processing apparatus connected to a terminal via a network, and stores a user's reservation information and receives a reservation request from the first user terminal. Search for searching for reservation information that competes with the reservation request in whole or in part based on the reservation object, reservation resource, and reservation time included in the reservation request, among the stored reception information And a step of extracting, when there is competing reservation information as a result of the search, extracting reservation information transferable to the user having the first user terminal from the competing reservation information, and a search result or extraction A first transmission step of transmitting at least one of the results to the first user terminal.

  Furthermore, in the method for controlling the information processing apparatus according to the present invention, the reservation information includes incentive information for reservation transfer, and the extraction step further determines whether the reservation information is transferable based on the incentive information, and extracts the reservation information. It may be a thing.

  Furthermore, in the control method for the information processing device according to the present invention, the search step further includes a predetermined step based on the reservation target, the number of reservation resources, and the reservation time included in the reservation request when competing reservation information exists. At least one of the reservation target free time within the range or the reservation target free time similar to the reservation target is searched, and the first transmission step further transmits the search result to the first user terminal. You may do.

  Further, in the control method of the information processing device according to the present invention, the reservation information includes the number of reservation resources, and the extracting step compares the number of reservation resources included in the reservation request with the number of reservation resources of transferable reservation information. The priority of the transferable reservation information is determined so that the priority of the transferable reservation information whose difference in the number of reservation resources is equal or within a predetermined range is increased, and the first transmission step includes: You may set and transmit the determined priority to the transferable reservation information.

  Furthermore, the control method of the information processing apparatus according to the present invention includes a second receiving step of receiving a reservation negotiation request from the first user terminal, and a second user terminal relating to reservation information to which the negotiation request can be transferred. A second transmission step for transmitting to the network, a third reception step for receiving negotiation response information for the negotiation request from the second user terminal, and the first user terminal or the second user based on the negotiation response information. It may further include a third transmission step of transmitting at least one of talk room establishment notification or negotiation response information to at least one of the terminals.

  The information processing apparatus control method according to the present invention includes a fourth reception step of receiving a user addition request for requesting addition of a specific user from the first user terminal to the talk room, and a user addition request. A fourth transmission step of transmitting a talk room participation request for requesting participation in a talk room to a third user terminal held by a designated user; and participation answer information for the participation request is received from the third user terminal And a fifth transmission step of transmitting a talk room establishment notification to the third user terminal based on the participation response information.

  Further, the control method of the information processing apparatus according to the present invention is based on the sixth reception step of receiving a reservation transfer request or reservation confirmation request from the first user terminal, and the transfer request or reservation confirmation request, An update step for updating the reservation information and a sixth transmission step for transmitting the update result to the first user terminal and the second user terminal may be further included.

  Furthermore, the control method of the information processing apparatus according to the present invention includes a seventh transmission step of transmitting a transfer approval request for reservation to the second user terminal before the update step, and a transfer approval request from the second user terminal. A seventh receiving step of receiving approval response information for the update information, and the updating step may update the reservation information based on the approval response information.

  Furthermore, the control method of the information processing apparatus according to the present invention transmits an appointment transfer permission request generated based on an assignment request or approval reply information to a fourth user terminal related to a transferable reservation object. A transmission step and an eighth reception step of receiving permission reply information including determination information as to whether or not to permit the transfer permission request from the fourth user terminal, and the updating step further includes permission The reservation information may be updated based on the answer information.

  Furthermore, in the method for controlling the information processing apparatus according to the present invention, the storing step further stores reservation performance information including at least one of a reservation count, a reservation execution count, a reservation cancel count, or a reservation transfer count for each user. The control method of the information processing apparatus according to the present invention includes a ninth reception step of receiving determination information for determining whether or not the execution is performed as scheduled from the fourth user terminal related to transferable reservation information; Based on the received determination information, further includes a reservation performance update step for updating at least one of the reservation execution count and the reservation cancel count of the reservation performance information associated with the determination information, and the update step further includes transfer Based on the request or reservation confirmation request, update at least one of the number of reservations or the number of reservation transfers and use it in the reservation record information. Therefore, at least one of the number of reservation cancellations, the number of reservation cancellations minus the number of reservation executions, the reservation cancellation rate, the number of reservation transfers, the number of reservation transfer times minus the number of reservation executions, and the reservation transfer rate are predetermined. If it exceeds the threshold, the transfer request may be discarded, and the sixth transmission step may transmit the result of the cancellation to the first user terminal.

  An information processing apparatus according to the present invention is an information processing apparatus connected to a terminal via a network, a storage unit that stores user reservation information, and a reception unit that receives a reservation request from a first user terminal, Of the stored reservation information, a search unit that searches for reservation information that competes in whole or in part with the reservation request based on the reservation target, reservation resource, and reservation time included in the reservation request, and the search result, conflict When there is reservation information to be extracted, an extraction unit that extracts transferable reservation information from the competing reservation information to the user holding the first user terminal, and at least one of a search result or an extraction result Is transmitted to the first user terminal.

  A control program according to the present invention is a program for controlling a computer connected to a terminal via a network, a storage function for storing user reservation information, and a reception function for receiving a reservation request from a first user terminal; A search function for searching for reservation information that competes with the reservation request in whole or in part based on the reservation target, reservation resource, and reservation time included in the reservation request, and as a result of the search, When there is competing reservation information, at least one of an extraction function for extracting reservation information that can be transferred to the user having the first user terminal from the competing reservation information, and a search result or an extraction result And a transmission function for transmitting the data to the first user terminal.

  According to the control method of the information processing apparatus of the present invention configured as described above, there is provided a control method for an information processing apparatus connected to a terminal via a network, the storage step storing user reservation information, A first reception step of receiving a reservation request from one user terminal, and a reservation request and all or a part of the stored reservation information based on the reservation object, reservation resource and reservation time included in the reservation request A search step for searching for conflicting reservation information, an extraction step for extracting reservation information that can be transferred to another user from the conflicting reservation information when there is conflicting reservation information as a result of the search, Since the method includes a first transmission step of transmitting at least one of the result and the extraction result to the first user terminal, if reservations conflict, the user who wants to make a reservation A method for controlling an information processing apparatus according to a service system capable of notifying the user information of a competitor and information indicating a user who can transfer all or a part of the reservation among the users of the competitor is provided. it can. As a result, a user who wants to make a reservation can save the user who occupies his / her desired reservation object and time zone and the time and effort to search and confirm whether the user can be transferred, and transfer the reservation to the user who wants to make a reservation. Can be effectively realized, and a service with high convenience and purpose can be provided.

System diagram showing service system configuration Block diagram showing functional configurations of server (information processing device) and terminal Data conceptual diagram showing a data configuration example of a reservation request message Data conceptual diagram showing a data structure example of reservation information Data conceptual diagram showing an example of the data structure of reservation result information Schematic diagram for explaining an example of reservation transfer (A)-(c) is a schematic diagram showing an example of reservation transfer invalidation or cancellation (A)-(c) is a schematic diagram which shows the example of the timeline which shows a reservation condition and the competition condition of a reservation (A)-(c) is a schematic diagram for demonstrating the example of the exchange in the direct negotiation of transfer of a reservation The flowchart figure which shows operation | movement of the server (information processing apparatus) which concerns on transmission of the extraction result of the reservation which competes from memory | storage of reservation information The flowchart figure which shows operation | movement of the server (information processing apparatus) which concerns on transmission of the update result of reservation information from the reservation transfer request | requirement The flowchart figure which shows operation | movement of the server (information processing apparatus) which concerns on the update of reservation performance information. Sequence diagram showing information exchange and processing flow between server (information processing device) and terminal Sequence diagram showing information exchange and processing flow between server (information processing device) and terminal The block diagram which shows the function structure of the server (information processing apparatus) and terminal which concern on a reference example.

Hereinafter, an embodiment of the present invention will be described with reference to the drawings.
<Overview>
FIG. 1 is a system diagram showing a service system configuration.

  As shown in FIG. 1, the service system includes a server (information processing apparatus) 100 and a plurality of user terminals 200A and 200B. Server (information processing apparatus) 100 is connected to user terminals 200 </ b> A and 200 </ b> B via network 400. In FIG. 1, only two user terminals are shown for ease of explanation, but it goes without saying that there may be more user terminals. Moreover, the specific apparatus of the user terminal 200 is not limited to a smart phone as illustrated, and may be a mobile terminal, a tablet terminal, a personal computer, or other electronic apparatus, for example. In the following description, the user terminals are collectively described as the user terminal 200 when there is no need for distinction.

  The user terminals 200 </ b> A to 200 </ b> B are equipped with a messaging app provided by the service side and perform chat, which is a part of the service according to the embodiment of the present invention, using the app. The user terminal 200A can form a group together with the user terminal 200B and a plurality of other user terminals (not shown), and can exchange messages between the groups.

  The terminal device 200A may belong to a group that does not include the terminal device 200B. That is, each terminal device can form a plurality of groups together with other terminal devices.

  The service system can be used for a reservation service of a company or the like that lends a store or facility capable of reserving a service such as a restaurant or a salon, a conference room, and a rental space, or a task management service that manages a task schedule. Here, as an example, an example in which the service system is used for a restaurant reservation service in FIG. 4 will be described.

  For example, when a user makes a reservation at a desired restaurant, the reservation time is set to “2015/11/15 19: 00-21: according to the input reception field on the screen displayed on the user terminal 200 as shown in FIG. 00 ”and the number of reservation resources (number of people who want to make a reservation for restaurants, salons, etc., man-hours for reservations for task management, etc.) and“ seat / room information (stores such as restaurants) If it is, seat information such as counter seats, window tables, private rooms, non-smoking seats, banquet seats, and conference rooms, etc., information on reception rooms, large-scale conference rooms, meeting rooms, etc.) is called “window table” , Menu information (if it is a restaurant, etc., not only seat reservations, but also information indicating the target dish when making a reservation for food, if it is a salon, etc., cut, color, perm, nail, etc. "Surgery menu" is "Seasonal limited course" and finger And, it is possible to set the reservation contents. In addition, an incentive budget can be set in advance in case a reservation conflicts. As shown in FIG. 4A, for example, a lower limit of 1,000 yen and an upper limit of 3,000 yen can be set.

  Here, “incentive” refers to money paid to have a competitor transfer a reservation when a reservation conflict occurs, points that can be used in a messaging application, and the like. By providing such incentives, it is an incentive for other users who have already made a reservation to transfer to a user who strongly desires to go to a certain time zone at a certain store. A user who strongly desires can make a reservation at a desired store without giving up.

  A reservation request is executed when an input button labeled “Reserve under this condition” is pressed with the above reservation content as a condition. When the reservation request is executed, as shown in FIG. 4B, if there are competing reservations, “Sorry. The specified conditions are full. User information that can be transferred. "Please see" can be displayed. In addition, as a reservation status, it is possible to negotiate the transfer of the reservation to which user by displaying in a timeline table the reservation time of the other user and the other user's reservation time, his / her desired reservation time, and the conflicting time. You can easily understand what to do. In addition, when a reservation time area of a specific user on the timeline display is specified by tapping or the like, detailed information such as “User C ○ Complete transfer only ○ Transferable for 3,000 yen” is displayed in a drop-down menu. The incentive information set by the transfer negotiation partner can also be confirmed. Further, incentive information may be displayed in the timeline display (for example, in a reserved time area of a specific user). In this way, it is possible to visually confirm easily what conditions should be satisfied when transferring a reservation, and at the same time, together with user information. At this time, for example, when displaying the user information of the competitors and the information of the users whose reservations can be transferred among the users, the details are such that the users are specified in consideration of the privacy of these users. Information (for example, user name, icon, etc.) can be hidden and displayed.

  In addition, a “negotiation request” button for requesting a negotiation for reservation transfer with the user or a “transfer request” button for executing a reservation transfer request can be provided as an input reception function in the drop-down menu. In addition to the transfer of reservations, if there is a vacancy in the reservation time zone that is similar to the specified reservation details, it is possible to make a reservation such as "You can make a reservation from 20:30 to 22:30!" If there is a vacancy, a guidance display such as “A table away from the window can be reserved!” Can also be displayed. By notifying the store information similar to the free time close to the reservation time or the store to be reserved, etc. The range of possibilities and choices can be expanded, and services that are highly convenient for the user can be provided.

  For example, when the “transfer request” button is pressed as shown in FIG. 4 to execute the transfer request, as shown in FIG. 4C, reservation transfer is established and “transfer from user C” is established. Is displayed! "And the reservation is confirmed and" ○ 2015-11-15 (Sunday) 19: 00-21: 00 5 people window table The reservation has been confirmed in the seasonal limited course. " Can be displayed.

  As a result, the user who uses the restaurant reservation service using the service system does not simply give up the desired reservation because the reservation is competing. Instead of searching for the competing user himself, the competitor of the reservation The user information and the user information of the user who can transfer the reservation can be confirmed. As a result, it is possible to make a desired reservation efficiently by transferring the reservation. Alternatively, it is possible to make a reservation close to what is desired by guiding similar reservations.

  Here, as an example, an example of a timeline will be described with reference to FIG. For example, as shown in FIG. 6A, in the reservation service, user A makes a reservation from 18:00 to 19:30, user B makes a reservation from 18:30 to 20:00, and user C makes a 20:30 If you make a reservation at ~ 22: 00 and the user wants a reservation time between 19:00 and 21:00 and executes a reservation request, the time section between 19:00 and 20:00 of the desired reservation time In addition, it is possible to determine that a conflict has occurred in the time interval from 20:30 to 21:00 depending on the multiplicity of reservations (the number of reservations overlapping in a predetermined time interval). In this example, when the multiplicity of the reservation is greater than 1 (when the multiplicity of the reservation is 2 or more), it is determined that a conflict has occurred. The number of seats that the store or the like desires or the number of reserved resources, the number of conference rooms owned, the number of stylists who can perform treatment concurrently, and the like may be set as appropriate. In this example, the user A and user B are given a complete or partial transfer of the reservation for the time interval in the time interval from 19:00 to 20:00, and the user is in the time interval from 20:30 to 21:00. By having C complete or partial transfer, it is possible to make a reservation with the desired reservation contents.

  Further, as shown in FIG. 6B, in the reservation service, user A makes a reservation from 18:00 to 20:00, user B from 20:30 to 22:00, and user C from 19:00 to 21: If the reservation is set to 00 and the standard of multiplicity of the reservation is set to 2, when the user requests a reservation time between 19:00 and 21:00 and executes a reservation request, the reservation time out of the desired reservation time Reservation conflicts occur for time intervals between 19:00 and 20:00 and between 20:30 and 21:00, which are time intervals with a multiplicity greater than 2 (time intervals with a reservation multiplicity of 3 or more) Can be determined. In this example, in any time interval, the user A and the user B can fully or partially transfer the reservation for the time interval, or the user C can completely transfer the reservation as desired. You can make a reservation with the contents.

  Also, for example, when the present invention is used for a task management service, when a user reserves (registers) a new task, it searches for the existence of a task that conflicts with another task during the period in which the task is executed, and exists. In this case, it is also possible to extract tasks that can be traded off (transferable). As shown in FIG. 6C, for example, when the multiplicity criterion is set to 1 in the task management service, the “■■ Report” task is started from 19:00 onwards with respect to the “●● conference” task. The tasks may be extracted as overlapping tasks in the 21:00 time interval, and the overlapping state may be determined as a conflict. In the extraction, it may be determined whether extraction is possible based on the urgency and importance of the task.

<Configuration>
Hereinafter, configurations of the server (information processing apparatus) 100 and the user terminal 200 will be described. FIG. 2 is a block diagram illustrating functional configurations of the server 100 and the user terminal 200. As illustrated in FIG. 2, the server 100 includes a communication unit 110, a control unit 120, and a storage unit 130.

  The communication unit 110 includes a reception unit 111 and a transmission unit 112, and has a function of executing communication (various data, message transmission / reception, etc.) with the user terminal 200 via the network 400. The communication may be either wired or wireless, and any communication protocol may be used as long as mutual communication can be performed. Here, the “message” is not limited to a text message, but includes an image, a sound, a moving image, a stamp (digital sticker), and the like.

  The receiving unit 111 has a function of receiving a message from each user terminal 200 via the network 400 and transmitting data included in the message to the control unit 120. Specifically, for example, the reception unit 111 receives a reservation transfer negotiation request, reservation transfer negotiation response information, a talk room user addition request, a talk room participation response information, a reservation transfer request, and a reservation transfer approval response information. In addition, reservation assignment permission reply information and the like are received and transmitted to the control unit 120. Further, when receiving the reservation request, the receiving unit 111 may give the received date and time information to data included in the request (hereinafter referred to as “reservation request data”) and then transmit the data to the control unit 120. . For example, when receiving a reservation request for making a restaurant reservation request from the user terminal 200 </ b> A, the receiving unit 111 assigns the reception date / time information of the request as reservation request date / time information to the reservation request data, and the control unit 120. May be communicated to.

  Here, the “reservation request” is a message received when the user requests the reservation to the service system 100 online in order to make a reservation at various stores such as a restaurant and a salon. In addition, in the task management service provided by the service system 100, the message is also received when the user requests the service system 100 to reserve a task. Details of the reservation request message are shown in <Data> described later.

  In addition, when a plurality of reservation requests or reservation transfer requests are requested for one reservation or task in accordance with the control of the control unit 120, the reception unit 111 stores the request in a message queue (Message Queue) or the like. Until the previously received request is processed (for example, reservation update processing by the update unit 123 or reservation transfer approval processing or rejection processing by the control unit 120), the request received thereafter is retained. May be. As a result, even when a plurality of reservation requests or reservation transfer requests are requested for one reservation or task, it is possible to perform processing such as updating or transferring reservations in a consistent manner.

  In addition, when receiving the negotiation request for the reservation transfer negotiation from the user terminal 200, the receiving unit 111 transmits the negotiation request to the user terminal 200 owned by the negotiation partner user related to the reservation information that can be transferred. The transmission unit 112 is notified to transmit the negotiation request. After that, the receiving unit 111 includes contents indicating that the contents of the negotiation response information can be negotiated when the negotiation response information for the negotiation request is received from the user terminal 200 of the negotiation partner user according to the control of the control unit 120. If so, the talk room establishment notification is transmitted to the transmission unit 112 so that both the user who wishes to negotiate the reservation transfer and the negotiation partner user will transmit the talk room establishment notification to the user terminal 200. As a result, it is possible to negotiate directly on the talk room between the users involved in the negotiation when transferring the reservation, and the reservation transfer negotiation can be established.

  In the direct negotiation on the talk room, new incentive information can be set and input. Details of the input will be described in the display unit 210 described later.

  On the other hand, if the content of the negotiation response information includes content indicating that negotiation is not possible, the receiving unit 111 cannot negotiate with the user who wishes to negotiate reservation transfer under the control of the control unit 120. The negotiation response information is transmitted to the transmission unit 112 so as to transmit the negotiation response information to that effect. Thereby, the user of the negotiation partner can also refuse the negotiation directly.

  Further, when receiving a user addition request for requesting that a specific user such as a friend be added to the talk room from the user terminal 200, the receiving unit 111 receives the user specified in the user addition request in accordance with the control of the control unit 120. The transmission unit 112 is informed to transmit a talk room participation request to the user terminal 200 owned by the user terminal 200. Thereafter, the receiving unit 111 includes content indicating that the content of the participation response information can participate when receiving participation response information for the participation request from the user terminal 200 of the user of the participation request partner according to the control of the control unit 120. If it is, the talk room establishment notification is transmitted to the transmitting unit 112 so that the talk room establishment notification is transmitted to the user terminal 200 of the user who is the request for participation. On the other hand, if the content of the participation response information includes content indicating that participation is not possible, the reception unit 111 transmits the participation response information to the user terminal 200 of the user who requests participation in accordance with the control of the control unit 120. The participation response information is transmitted to the transmission unit 112. Thereby, in reservation transfer, a user such as a friend can be added to the direct negotiation on the talk room among the users involved in the negotiation, and the reservation transfer negotiation can be negotiated while hearing the opinion of the friend user.

  The transmission unit 112 has a function of transmitting a message to each user terminal 200 through the network 400 under the control of the control unit 120. Specifically, for example, the transmission unit 112 searches each user terminal 200 for a search result of reservation information, an extraction result of transferable reservations, negotiation response information, a talk room establishment notification, a talk room participation request, and a talk room participation response. Information, reservation transfer approval request, reservation transfer permission request, reservation transfer approval reply information, reservation update result, etc. are transmitted. In addition, when transmitting the message, the transmission unit 112 may add the transmission date and time information and the sender information to the transmission data and then transmit the transmission data to each user terminal 200.

  Further, the transmission unit 112 transmits a transfer approval request for reservation to the user terminal 200 of the user to the user who holds the reservation that is the target of the transfer request when transferring the reservation, under the control of the control unit 120. After that, when the receiving unit 111 receives the approval response information for the transfer approval request from the user terminal 200, if the approval response information is information that can be approved, according to the control of the control unit 120, The receiving unit 111 transmits the approval reply information to the update unit 123, and the update unit 123 updates the reservation based on the reservation transfer request. On the other hand, if the approval reply information is information that cannot be approved, the reception unit 111 transmits the approval reply information to the transmission unit 112, and the transmission unit 112 indicates that the reservation is not transferable. Is transmitted to the user terminal 200 of the user who requests transfer. As a result, the transfer can be executed after obtaining the approval of the user who holds the reservation to be transferred, and the transfer of the reservation can proceed smoothly.

  Furthermore, when transferring reservations, the unit of users who hold reservations to be transferred is not limited to one user, but may be a group composed of one or more users, for example. When the unit that holds the reservation to be transferred is a group, the transmission unit 112, according to the control of the control unit 120, transmits at least one or more users among the users that belong to the group that holds the reservation to be transferred (reservation) For example, a request for approval for assignment to a reservation is transmitted to the user terminal 200 of the user to all users or a part of users belonging to the group (such as a user who is a representative of a preset group). Thereafter, when the receiving unit 111 receives the approval reply information for the transfer approval request from the user terminal 200, it may be at least one user terminal (for example, the user terminals of all users who transmitted the transfer approval request). If the approval response information transmitted from the user terminal of some users is information that can be approved, the reception unit 111 receives the approval response information according to the control of the control unit 120. Is transmitted to the update unit 123, and the update unit 123 updates the reservation based on the reservation transfer request.

  On the other hand, if the approval reply information is information that cannot be approved, the reception unit 111 transmits the approval reply information to the transmission unit 112, and the transmission unit 112 indicates that the reservation is not transferable. Is transmitted to the user terminal 200 of the user who requests transfer. As a result, the unit of the user who holds the reservation to be transferred can be diversified, and the transfer can be executed flexibly after obtaining the approval of the user, thereby smoothly transferring the reservation. Can proceed.

  Furthermore, according to the control of the control unit 120, the transmission unit 112 transmits a request for permission to transfer to the user terminal 200 of the user to the user on the store requesting transfer side or the like when transferring the reservation. After that, when the receiving unit 111 receives permission reply information for the transfer permission request from the user terminal 200, if the permission answer information matches with information including that transfer is permitted, the control is performed by the control unit 120. The receiving unit 111 transmits the permission reply information to the update unit 123, and the update unit 123 updates the reservation based on the reservation transfer request. On the other hand, when the permission reply information is information including the rejection of assignment, the reception unit 111 transmits the permission reply information to the transmission unit 112, and the transmission unit 112 indicates that the reservation is not transferable. It transmits to the user terminal 200 of the user who requests transfer. As a result, the transfer can be executed after obtaining the permission of the user on the store or the like side of the reservation to be transferred, and the transfer of the reservation can proceed smoothly. In addition, there is an advantage that the user on the store side can grasp the change in advance.

  The control unit 120 is a processor that includes a search unit 121, an extraction unit 122, and an update unit 123 and has a function of controlling each unit of the server 100. The control unit 120 executes processing related to services provided by the server 100. As a part of the service, the control unit 120 updates the reservation information and reservation record information stored in the storage unit 120 based on the message transmitted from the reception unit 111, and the display to be displayed on the user terminal 200 Generate information. Further, as shown in FIGS. 4 and 5, the control unit 120 displays information displayed on the display unit 210 of the user terminal 200 such as an input display and an input result display for the user to make a reservation request and a reservation transfer request. Is generated. The control unit 120 transmits the generated display information to the transmission unit 112 so as to transmit it to the user terminal 200.

  Based on the reservation request data transmitted from the receiving unit 111, the search unit 121 searches the reservation information of the user stored in the storage unit 130 for reservation information that competes in whole or in part with the reservation of the reservation request data. It has a function. Specifically, the search unit 121 includes information serving as a search key included in the reservation request data, for example, store, facility, conference room or task ID information, the number of reservation resources, and the reservation time (the time section in which the user wants to make a reservation) And at least one of information such as date and time zone information (start date and time and end date and time of the time zone to be reserved, number of hours, etc.) as a single key or a composite key.

  Here, “conflicting reservation information” refers to the reservation request target reservation, reservation target (for example, store ID information or task ID information), reservation resource number (for example, number of persons or man-hours), and reservation time. Or the reservation information of a reservation that partially matches. Specifically, it is a reservation for the same store and the same number of people. For example, as shown in FIG. 6A, the user A and the user B have a part of the reservation time, and the user C has the reservation time. The reservation information of the users A, B, and C competing when they match is competing reservation information.

  When the search unit 121 finds matching reservation information stored as a result of the search, the search unit 121 reserves the conflict information assuming that there is conflicting reservation information (hereinafter referred to as “conflict information”). It is transmitted to the extraction unit 122 together with the request data. If there is no conflict information, the search result is transmitted to the transmission unit 112 for transmission to the user terminal 200.

  In addition, the search unit 121 may be able to search for reservation information based on information within a predetermined range of key information. For example, when there is conflict information, the search unit 121 additionally searches for conflict information within the range of two hours before and after the specified start time or end time if the reservation time is key information. You can also In addition, what is necessary is just to set suitably the said predetermined range according to the characteristic of a store, a task, etc. By sending the additional search results to the user terminal 200, the user can change the reservation time start time, so that the conflict with other reservations is resolved and the desired store or seat is reserved as desired. can do.

  Furthermore, for example, the search unit 121 can search not only the reservation time but also reservation information relating to a store similar to a reservation target store or a conference room or the like, and search for conflict information. For similar ranges, for example, keywords (words that represent locations, cuisine genres, systems, uses / purposes, etc. for stores, large / small, uses, projectors, etc. for conference rooms) May be determined in advance to be stored in the storage unit 130 as store information and similar to a store or the like that partially or completely matches the store to be reserved. Alternatively, a similar store or the like may be arbitrarily set in advance, and ID information of the store or the like may be assigned and stored in the storage unit 130.

  By sending the additional search results to the user terminal 200, the store information similar to the reservation time, the available time close to the reservation time, or the store to be reserved is notified, so that the store is changed to a store or conference room that is close to the user's desire. Compared with the prior art that simply makes a notification that a reservation is not possible due to conflicting reservations, the possibility of selection of the reservation and the range of selection are widened, which is convenient for the user. The service can be provided, and the user can also make a reservation at a store or the like close to his / her wish.

  The extraction unit 122 has a function of extracting transferable reservation information from the conflict information based on the conflict information transmitted from the search unit 121. Specifically, the extraction unit 122 confirms the presence / absence of transferability information (flag information) included in the conflict information or the incentive information included in the conflict information. Conflict information is extracted as transferable reservation information. The extraction result is transmitted to the transmission unit 112 together with the search result and the conflict information for transmission to the user terminal 200. As a result, the user who wishes to make a reservation transmits the information of the user who is the competitor of the reservation and the information of the user who can transfer the reservation among the users to the user terminal 200 that he / she owns and confirms on the display unit 210 be able to. As a result, it is possible to efficiently make a desired reservation by transferring the reservation.

  Further, when the incentive designation condition is set in the reservation request data, the extraction unit 122 extracts the conflict information as transferable reservation information only when the incentive information included in the conflict information satisfies the condition. May be.

  Further, the extraction unit 122 compares the number of reservation resources included in the reservation request data with the number of reservation resources of the transferable reservation information, and the transfer is such that the difference between the numbers of reservation resources is equal or within a predetermined range. It is also possible to determine the priority so that the priority of possible reservation information is high.

  As an example, if there are multiple transferable reservation information, the number of reservation resources included in the reservation request data is 2, and if the transferable reservation information is 5 people and 3 people, 3 people can be transferred The priority of the reservation information is determined to be high, the priority of the transferable reservation information for five persons is determined to be low, and the extraction result including the determination result is transmitted to the user terminal 200. Thereby, it is possible to guide the selection of reservation information to be transferred by the user so as to reduce the profit loss due to the decrease in the number of people for the store or the like. In addition, about the determination result of the said priority, as an example, when displaying on the user terminal 200, you may guide by displaying in order of a shop with a high priority, or displaying as a recommendation degree.

  When the data related to the reservation transfer request or the reservation confirmation request is transmitted from the receiving unit 111, the updating unit 123 updates the reservation information stored in the storage unit 130 based on the data. Specifically, as an example, for the reservation information that is the target of the reservation transfer request stored in the storage unit 130, the update unit 123 includes the user ID, reservation resource number, menu information, task included in the reservation information. The contents are rewritten to these data included in the transfer request data. Alternatively, the reservation information that is the target of the reservation transfer request stored in the storage unit 130 is physically or logically deleted, and new reservation information is added based on the reservation information data included in the transfer request data. Further, for example, the update unit 123 adds new reservation information to the storage unit 130 based on data related to a reservation confirmation request. Thereby, based on the reservation transfer request, by updating the reservation information from the information related to the transferee user to the information related to the transfer destination user, the transfer of the reservation and thus the reservation can be realized efficiently. it can.

  In addition, the update unit 123 receives determination information such as whether or not the update is performed from the user terminal on the store side or the management company side of the conference room according to the reservation, that is, whether or not the reserved user has visited the store in the store. When the received determination information is received from the receiving unit 111, at least one of the reservation execution count and the reservation cancel count in the reservation record information stored in the storage unit 130 is updated.

  Further, when the data related to the reservation transfer request is transmitted from the receiving unit 111, the update unit 123 determines the number of reservation cancellations based on the reservation count, reservation transfer count, reservation execution count, or reservation cancel count for each user. The number of reservation executions subtracted, the reservation cancellation rate (the ratio of the number of reservation cancellations to the total reservation obtained by dividing the number of reservation cancellations by the number of reservations), the number of reservation transfer times minus the number of reservation executions, the reservation transfer rate (reservation transfer) The ratio of the number of reservation transfers to the total reservation obtained by dividing the number of times by the number of reservations) is calculated, and if the result of the calculation exceeds a predetermined threshold, Vacant reservations (for example, incentives when transferring reservations even though you are not actually willing to go to the store to receive service) For, it determines that the user repeating refers like to a fictitious reservations) may discard the transfer request.

  As a result, it is possible to prevent acceptance of transfer requests relating to empty reservations. The predetermined threshold may be set as appropriate based on the reservation status, reservation transfer status, reservation execution status, reservation cancellation status, etc. of the entire reservation service.

  Here, an example of display including input reception that does not establish the transfer of the empty reservation will be described using FIG. 5 including the cancellation of the reservation transfer request. For example, as shown in FIG. 5A, when the user C determined to repeat the empty reservation is extracted as a competing partner for the reservation and displayed on the user terminal 200, “currently transferred to the user C” Different from the normal drop-down menu, such as “Cannot accept request”, a message indicating that transfer is not possible is displayed, and a negotiation request for transfer of reservation or transfer request can be prevented from being input. In addition, as shown in FIG. 5B, it is also possible to display “Non-transferable” in the display area of the user C in the timeline display of the reservation status, and to make a display invalidating the designation itself by tapping or the like. Furthermore, as shown in Fig. 5 (c), although a negotiation request or a transfer request for a reservation is accepted once, "Sorry. The specified transfer request cannot be accepted due to various circumstances. You can also cancel the request by indicating that the transfer has been canceled.

The storage unit 130 has a function of storing various programs, data, and parameters necessary for the operation of the server 100. Specifically, for example, the storage unit 130 stores reservation information, reservation result information, and the like. The storage unit 130 is typically realized by various recording media such as an HDD (Hard Disc Drive), an SSD (Solid State Drive), and a flash memory.
The above is the configuration of the server (information processing apparatus) 100.

Next, the configuration of the user terminal 200 will be described.
As illustrated in FIG. 2, the user terminal 200 includes a display unit 210, a control unit 220, a communication unit 230, and a storage unit 240.

  The display unit 210 has a function of receiving input from the user. Typically, it is realized by a soft key or a hard key such as a touch panel. The display unit 210 is a monitor having a function of displaying display information and the like transmitted from the server 100 under the control of the control unit 220. Typically, for example, an LCD (Liquid Crystal Display) display, an LED (Light Emitting Diode) display, an OLED (Organic Light Emitting Diode) display, or the like may be used.

  Further, the display unit 210 identifies an input that needs to be updated in the reservation information stored in the storage unit 130 of the server 100 with respect to the user input on the talk room, and transmits the identified input information to the server 100. The data can be transmitted to the transmission unit 232 according to the control of the control unit 220. For example, when a user who requests a reservation and a negotiating partner user (a user who can transfer a reservation) set and input a new incentive in a talk room direct negotiation, the setting information is identified. Then, the identified setting information is transmitted to the server 100. When the receiving unit 112 of the server 100 receives the identified setting information and transmits it to the updating unit 123, the updating unit 123 sets the incentive setting of the reservation content information 604 of the reservation information based on the transmitted identified setting information. Information can be updated.

  Also, in addition to setting incentives, when a transfer of a reservation is decided after a direct transfer of a reservation on the talk room, input that needs to be updated is included in the information changed during the negotiation. Identification can be transmitted to the transmission unit 232 according to the control of the control unit 220 so that the identified input information is transmitted to the server 100. Accordingly, it is not necessary to input incentive settings by screen transition or the like separately from direct negotiation input, and the user interface can be improved. In identifying an input that requires updating of reservation information, specific keyword information (for example, tag information such as “[incentive reset]”) is set in advance as parameter information, and the specific keyword is assigned. If the target input is tapped, a pop-up display is displayed, and an input on the pop-up display (for example, a push button indicating “update reservation information” is provided on the pop-up display) Etc.))).

  The control unit 220 is a processor having a function of controlling each unit of the user terminal 200. The control unit 220 has a function of transmitting the information received from the server 100 transmitted from the receiving unit 231 to the display unit 210 for display. Further, the control unit 220 has a function of transmitting to the transmission unit 232 and transmitting it to the server 100 based on the information input from the display unit 210. Furthermore, the control unit 220 has a function of controlling the display information received by the receiving unit 231 from the server 100 to be displayed on the display unit 210. Furthermore, the control unit 220 has a function of updating (adding, changing, and deleting) information stored in the storage unit 240 based on the transmitted various information.

  The communication unit 230 includes a reception unit 231 and a transmission unit 232, and has a function of executing communication (various data, message transmission / reception, etc.) with the server 100 via the network 400. The communication may be either wired or wireless, and any communication protocol may be used as long as mutual communication can be performed. Here, the “message” is not limited to a text message, but includes an image, a sound, a moving image, a stamp (digital sticker), and the like.

  The receiving unit 231 has a function of receiving a message from the server 100 or each user terminal 200 via the network 400 and transmitting data included in the message to the control unit 220. Specifically, for example, the receiving unit 231 retrieves the reservation information from the server 100, the transferable reservation extraction result, the negotiation response information, the talk room establishment notification, the talk room participation request, the talk room participation response information, Reservation transfer approval request, reservation transfer permission request, reservation transfer approval reply information, reservation update result, etc. are received.

  The transmission unit 232 has a function of transmitting a message to the server 100 or each user terminal 200 through the network 400 according to the control of the control unit 220. Specifically, for example, the transmission unit 232 makes a reservation transfer negotiation request, reservation transfer negotiation response information, a talk room user addition request, a talk room participation response information, a reservation transfer request, and a reservation transfer approval response information. The reservation assignment permission reply information and the like are transmitted to the server 100.

The storage unit 240 has a function of storing various programs, data, and parameters necessary for the operation of the server 100. Specifically, the storage unit 240 stores, for example, a messaging application and reservation information. The storage unit 240 is typically realized by various recording media such as a hard disk drive (HDD), a solid state drive (SSD), and a flash memory.
The above is the configuration of the user terminal 200.

<Data>
Here, in the present embodiment, a data configuration example of the reservation request message and a data configuration example of the reservation information and reservation performance information stored in the storage unit 130 are shown in FIGS. FIG. 3A is a data conceptual diagram showing a data configuration example of a reservation request message.

  The reservation request ID 501 is unique identification information given to identify the reservation request message.

  The user ID 502 is user-specific identification information assigned to identify the user.

  The reservation request date and time 503 may be expressed in any form as long as it indicates the date and time given to the reservation request message. For example, year = YYYY, specified in ISO 8601 It is possible to use basic notation YYYYMMDDThhmmss or extended notation YYYY-MM-DDThh: mm: ss, etc., where month = MM, day = DD, hour = hh, minute = mm, second = ss). is there. Specifically, the reservation request message is the date / time when the display unit 210 of the user terminal 200 accepts the input of the reservation request from the user, the date / time when it is generated by the control unit 220, or the server 100 received the reservation request message as described above. The date and time may be set uniformly.

  The reservation time 504 is information on a date and a time zone in a time section in which the user wants to make a reservation (start date / time and end date / time to make a reservation, number of hours, etc.).

  The reservation content information 505 is information indicating store information to be reserved, reservation details, incentive information necessary for reservation transfer, and the like.

  Specifically, store / task ID (identification information unique to stores, etc. and other tasks), classification (information for separating reservations or task reservations at stores, etc.), seat / room information, number of reservation resources, menu information, nomination It can be composed of information (in the case of a store such as a salon, information specifying a desired stylist, manicurist, etc.) and task content (information indicating the content of a task to be performed in the case of a task management service).

  In FIG. 3A, as an example, a reservation request message whose reservation request ID is “RR0089” is a reservation request from a user to whom the user ID “U0123” is assigned, and “2015/9/15 20:58” This is a reservation request for which a reservation input is accepted by the display unit 210. The reservation content is a reservation for a restaurant to which the store ID “Res002” is assigned. The seat / room information specifies “table by the window” and the table seat at the window, and the number of reservation resources is “5 people”. It is specified that five people come to the store, that the seat is large enough to seat the number of people, and that the menu information specifies a course meal with “seasonal limited course”.

  The incentive setting information is information indicating the content of the incentive required when a reservation transfer is requested from another user after the user's reservation is confirmed. Specifically, the incentive setting information is information that classifies whether the transfer classification (complete transfer or partial transfer can be handled), and complete transfer transfers the entire reservation time as one unit. Transfers are made by dividing the reservation time in arbitrary time units), amount (complete) (at least one of the upper limit or lower limit of the amount of money required for complete transfer), amount (part) ) (At least one of the upper limit and the lower limit of the amount of money required for partial transfer), unit time (information indicating the time unit of division for partial transfer), urgency (for task management service, target Information indicating the degree of urgency of the task (for example, high, medium, low, etc.) and importance (information indicating the degree of importance of the target task in the task management service) For example, high, medium can be comprised of low or the like).

  The incentive designation condition is information indicating a condition for an incentive for the transfer when there is a competing reservation when the user makes a reservation request and the reservation is transferred. Specifically, the incentive designation condition can be composed of transfer classification, amount (complete), amount (part), and unit time. By providing incentive setting information and incentive designation conditions, a user who strongly desires to go to a certain time zone of a certain store is an incentive for other users who have already made a reservation to transfer the reservation, and there is a conflict. However, it is possible to make a reservation at a desired store or the like without giving up by a user who strongly desires a reservation.

  FIG. 3B is a data conceptual diagram illustrating a data configuration example of reservation information stored in the storage unit 130.

  The reservation request ID 601, the user ID 602, and the reservation request date / time 603 indicate information set in the reservation request message shown in FIG. In the reservation content information 604, whether transfer is possible is information indicating whether the target reservation is transferable. If the incentive setting information of the reservation request message is set, it is automatically determined that transfer is possible. Alternatively, a transfer permission / non-selection selection field may be provided on the display unit 210 and the reservation request message to be determined and set. The fields of the reservation content information 604 other than whether transfer is possible indicate information set in the reservation request message. The status 605 is information indicating the status of the target reservation, and can indicate the status of reservation not yet executed, executed, canceled, transferred, or the like.

  FIG. 3 c is a data conceptual diagram showing an example of the data structure of reservation performance information stored in the storage unit 130.

  The reservation record information is information indicating the reservation record for each user. The user ID 701 is identification information unique to the user assigned to identify the user as described above. Specifically, the reservation record information includes the number of reservations (the number of times the target user has made a reservation through the reservation service) and the number of reservation executions (of the reservations reserved by the target user, visiting the store according to the reservation details information) And the number of times the reservation was canceled (the number of reservations booked by the target user that were not executed according to the reservation details information), the number of reservation transfers (of the reservations booked by the target user, etc. Number of times the reservation was transferred to the user. Although not shown in FIG. 3c, the reservation result information may include a reservation cancellation rate and a reservation transfer rate.

<Operation>
An operation of the server 100 according to the present embodiment and a flow of exchange of messages between the server 100 and the user terminal 200 will be described. The operation of the server 100 will be described with reference to FIGS. 8a to 8c are flowcharts illustrating the operation of the server 100.

  As shown in FIG. 8a, the user reservation information is stored in the storage unit 130 (step S11). The receiving unit 111 receives the reservation request transmitted from the user terminal 200 (step S12). Based on the received reservation request message, the search unit 121 searches the user reservation information stored in the storage unit 130 for reservation information that competes in whole or in part with the reservation of the reservation request data (step S13). If there is no competing reservation information as a result of the search by the search unit 121 (NO in step S14), the search unit 121 sends the search result to the transmission unit 112 as it can be reserved because there is no competing reservation. The transmission unit 112 transmits the search result to the user terminal 200 (step S18).

  On the other hand, if there is competing reservation information as a result of the search by the search unit 121 (YES in step 14), at least one of a free time close to the reservation time or a similar reservation object is searched (step S15). The search result of the search unit 121 is transmitted to the extraction unit 121, and the extraction unit 122 extracts a transferable reservation among the competing reservations based on the transmitted search result (step S16). The extraction unit 121 transmits the transmitted search result and the extraction result to the transmission unit 112, and the transmission unit 112 transmits the search result and the extraction result to the user terminal 200 (step S17).

  In this way, the user who wants to make a reservation is notified of the user information for which the reservation is competing and the information indicating the user who can transfer the reservation among the competing users. By notifying store information similar to the target store etc., the possibility of reservation selection and the range of selection are expanded compared to the conventional technology that simply notifies that reservation is impossible because of reservation competition It is possible to provide a service that is highly convenient for the user.

  Next, as shown in FIG. 8b, the user information that the user competes with, information indicating the transferable user, etc. are confirmed, and the reservation transfer request, reservation negotiation request or confirmation request transmitted from the user terminal 200 is received. The unit 111 receives (step S21). When the reservation negotiation request is received (in the case of the negotiation request in step S22), the transmission unit 112 sends the negotiation request to the negotiation partner user (reservable transferable user) according to the control of the control unit 120. Transmit (step S23). In response to the transmitted negotiation request, the negotiation partner user transmits response information indicating whether or not to respond to the negotiation from the user terminal 200, and the receiving unit 111 receives the response information (step S24). If negotiation is possible based on the received answer information, the transmission unit 112 transmits a talk room establishment notification to both the user terminals of the user and the user of the negotiation partner (step S27).

  Here, the “talk room” refers to a virtual space in which messages are exchanged between users using a chat function provided by a messaging app installed in the user terminal 200.

  The user who has received the talk room establishment notification and the user of the negotiation partner can directly negotiate the transfer of a specific reservation using chat in the talk room, and can effectively realize the transfer of the reservation.

  When the reception unit 111 receives a reservation transfer request from the user terminal 200 (in the case of the transfer request in step S22), the reception unit 111 transmits the transfer request to the update unit 123, and the update unit 123 Then, it is determined whether or not the number of reservation cancellations of the transferor exceeds a predetermined threshold. If the transferer's reservation cancellation number exceeds the predetermined threshold (YES in step S27), the transfer request is discarded (step S36), and the result of the cancellation Is transmitted to the transmission unit 112, and the transmission unit 112 transmits the transmitted discard result to the user terminal 200 (step S37).

  On the other hand, if the updating unit 123 determines that the number of reservation cancellations of the transferor does not exceed a predetermined threshold (NO in step S27), the update unit 123 determines whether or not the other party's consent is necessary for transferring the reservation (step S27). S28). The determination criterion may be selected by the user when making a reservation request. In this case, the determination is stored as one piece of information included in the reservation information stored in the storage unit 130. It can be determined based on. In addition, the criterion for the determination may be set as a parameter or the like uniformly throughout the service system.

  If the update unit 123 determines that the other party needs to be approved (YES in step S28), the update unit 123 transmits a reservation transfer approval request to the transmission unit 112, and the transmission unit 112 transmits the transferred transfer approval request to the transferor. It transmits to the user terminal 200 (step S29). In response to the transmitted transfer approval request, the transferor user transmits approval response information as to whether to approve transfer from the user terminal 200, and the receiving unit 111 receives the approval response information (step S30). ). The received approval reply information is transmitted from the receiving unit 111 to the updating unit 123.

  Next, the update unit 123 determines whether or not the consent of the store or the like is necessary for transferring the reservation (step S31). If the updating unit 123 determines that the consent of the store or the like is necessary (step S31), the update unit 123 transmits a transfer permission request to be transmitted to the user terminal 200 on the store or the like side to the transmitting unit 112, and the transmitting unit 112 is transmitted. The reservation transfer permission request is transmitted to the user terminal 200 on the store side (step S32). In response to the transmitted transfer permission request, the user on the store side or the like transmits permission response information indicating whether to permit or not from the user terminal 200, and the receiving unit 111 receives the permission response information (step S33). . The received permission answer information is transmitted from the reception unit 111 to the update unit 123.

  The updating unit 123 updates the reservation information and the reservation record information stored in the storage unit 130 based on the reservation transfer request, the negotiation request and the confirmation request, and the negotiation response information, approval response information, and permission response information related thereto (step S34). ). The update unit 123 transmits the update result to the transmission unit 112, and the transmission unit 112 transmits the transmitted update result to the user terminal 200 (step S35). The result of the update includes negotiation response information, approval response information, and permission response information, and also includes a result that has not been updated based on the information. Further, as illustrated in FIG. 8c, the reception unit 111 receives determination information as to whether or not the execution has been performed as scheduled from the user terminal 200 on the store side or the like (step S41). The reception unit 111 transmits the received determination information to the update unit 123, and the update unit 123 updates the number of reservation executions or the number of cancellations of the reservation record information based on the transmitted determination information (step S42).

  Next, the exchange of information such as messages between the server 100 and the user terminal 200 and the flow of processing will be described with reference to FIGS. 9 and 10. FIG. 9 is a sequence diagram showing the exchange of information such as a message from the transmission of the transfer request between the server 100 and the user terminal 200 to the transmission of the update result of the reservation information and the flow of processing. Here, regarding the user terminal 200 in FIG. 9, a user who desires a reservation and makes a reservation request is a user 1, a user terminal 200 owned by the user 1 is a first user terminal, and a reservation that conflicts with the requested reservation. The user who owns and is the transferee of the reservation is the user 2, the user terminal 200 owned by the user 2 is the second user terminal, the user of the store or the like that is the target of the requested reservation is the user 3, and the user 3 Is a third user terminal.

  First, when the first user terminal transmits a reservation request message to the server 100 (step S51), the server 100 searches for a conflicting reservation based on the reservation request (step S52), and among the conflicting reservations, Transferable reservations are extracted (step S53). Thereafter, the server 100 transmits at least one of the search result or extraction result message to the first user terminal (step S54).

  Next, when the first user terminal transmits a transfer request message to the server 100 (step S55), the server 100 determines whether or not the transferor's approval is necessary. If approval is required, the server 100 and the user terminal 200 executes exchange and processing of messages in the area of the opt1 (Option1, the same applies hereinafter) tag. Specifically, the server 100 transmits a transfer approval request message to the second user terminal (step S56), and the second user terminal transmits an approval reply information message for the transmitted transfer approval request message to the server 100. (Step S57). When the server 100 receives the approval reply information message from the second user terminal, the server 100 transmits the approval reply information message to the first user terminal (step S58).

In addition, when permission for a store or the like is required, the server 100 and the user terminal 200 execute message exchange and processing in the area of the opt2 tag. Specifically, the server 100 transmits a reservation transfer permission request message to the third user terminal (step S59), and the second user terminal transmits a permission response information message for the transfer permission request message to the server 100. (Step S60). When the server 100 receives the permission answer information message from the third user terminal, the server 100 transmits the permission answer information message to the first user terminal (S61).

  When the server 100 receives the reservation transfer request, the approval reply information, and the permission reply information, the server 100 updates the reservation information and reservation record information stored in the storage unit 130 (step S62), and updates the update result to the first user terminal, It transmits to the second user terminal and the third user terminal, respectively (steps S63, S64, S65).

  FIG. 10 is a sequence diagram showing the flow of information exchange such as messages from the transfer of the transfer request between the server 100 and the user terminal 200 to the transmission of the update result of the reservation information etc., but the sequence diagram shown in FIG. On the other hand, it is a sequence diagram to which a message exchange and a processing flow are added when a reservation transfer negotiation between users and a friend user participate in the negotiation on the way. Here, regarding the user terminal 200 in FIG. 10, in addition, another user who is a friend of the user 1 who desires a reservation and makes a reservation request is referred to as a user 4, and the user terminal owned by the user 4 is referred to as a fourth user terminal. To do.

  The first user terminal transmits a reservation request message to the server 100 (step S71), and the server 100 transmits at least one of the search result or extraction result message to the first user terminal (step S74). The message exchange and the like (steps S71 to S74) are the same as the message exchange and the like (steps S51 to S54) in the sequence diagram shown in FIG.

  Next, the first user terminal transmits a negotiation request message to the server 100 (step S75), and when the server 100 receives the negotiation request message, the server 100 transmits the negotiation request message to the second user terminal. (Step S76). When the second user terminal receives the negotiation request message, the second user terminal transmits a negotiation response information message to the server 100 (step S77). When the server 100 receives the negotiation response information message, the server 100 determines whether or not the reservation transfer can be negotiated. If the negotiation is not possible, the server 100 and the second user terminal indicate a broken line in the area of the alt1 (Alternative1, hereinafter the same) tag. Perform message exchange and processing in the upper area. Specifically, the server 100 transmits the negotiation response information message to the first user terminal (step S78). On the other hand, when negotiation is possible, the server 100 and the second user terminal execute message exchange and processing in the area below the broken line in the area of the al1 tag. Specifically, the server 100 transmits a talk room establishment notification message to the second user terminal (step S79), and the server 100 transmits the negotiation response information message and the talk room establishment notification message to the first user. Transmit to the terminal (step S80).

  Thereafter, the first user transmits a user addition request message to the server 100 to add the user 4 to the talk room to the server 100 (S81). When the server 100 receives the addition request message, the server 100 sends a message to the first user terminal. A talk room participation request message is transmitted (step S82). When the fourth user terminal receives the participation request message, the fourth user terminal transmits a participation response information message to the server 100 (step S83). When the server 100 receives the participation response information message, the server 100 determines whether or not the user 4 can participate in the talk room. If the participation is not possible, the server 100 exchanges and processes messages in the area above the broken line in the area of the alt2 tag. Run. Specifically, the server 100 transmits a participation reply information message including information indicating that participation is not possible to the first user terminal (step S84). On the other hand, when participation is possible, the server 100 and the user terminal 200 execute message exchange and processing in the area below the broken line in the area of the alt2 tag. Specifically, the server 100 transmits a participation reply information message including information indicating that participation is possible to the first user terminal (step S85), and transmits a talk room establishment notification message to the fourth user terminal ( Step S86).

  The first user terminal transmits a reservation transfer request message to the server 100 (step S87), and the server 100 sends the update result of the reservation information to the first user terminal, the second user terminal, and the third user terminal. The message exchange (steps S87 to S97) up to each transmission (steps S95, S96, S97) is the same as the message exchange (steps S55 to S65) in the sequence diagram shown in FIG.

  In the service system according to the present invention, reservation and reservation transfer can be performed using a talk room as shown in FIG. 7 in addition to providing a display unit 210 as a dedicated GUI as shown in FIG. For example, as illustrated in FIG. 7A, the user can receive a restaurant reservation request as a “@ concierge service” account as a “@concierge service” account using a bot function included in the control unit 220. If the reservation request is accepted and there are competing reservations, there must be a transferable reservation from the “@ Concierge Service” account, there is a free time close to the reservation time, and there is a seat similar to the desired seat. You can suggest that Moreover, as shown in FIG.7 (b), another user who is a friend can also be made to participate in the middle of a chat. Thereby, the user can hear an opinion on the option proposed from the “@ concierge service” account of another user who participated and the “@ concierge service” account that saw the exchange of messages of the user so far.

  When the user exchanges opinions and informs the “@concierge service” account of the plan selected from the options proposed from the “@concierge service” account, the service system according to the present invention executes the plan. For example, as shown in FIG. 7B, when the transfer of the reservation is selected, the service system according to the present invention performs each process for transferring the reservation. As shown in FIG. 4C, the payment processing of the incentive for confirming the reservation can be changed to a payment settlement page by tapping a designated message, and the settlement processing can be performed.

  Thereby, it is possible to simply make reservations and transfer reservations as if chatting with friends in a normal talk room, and provide a service that is highly convenient for the user.

  Each functional unit of the server 100 and the user terminal 200 may be realized by a logic circuit (hardware) or a dedicated circuit formed in an integrated circuit (IC (Integrated Circuit) chip, LSI (Large Scale Integration)) or the like. It may be realized by software using a CPU (Central Processing Unit) and a memory. Each functional unit may be realized by one or a plurality of integrated circuits, and the functions of the plurality of functional units may be realized by a single integrated circuit. An LSI may be called a VLSI, a super LSI, an ultra LSI, or the like depending on the degree of integration. FIG. 11 shows an example in which each functional unit of the server 100 and the user terminal 200 is shown as a circuit. Here, the “circuit” may include the meaning of digital processing by a computer, that is, functional processing by software. The circuit may be realized by a reconfigurable circuit (for example, FPGA: Field Programmable Gate Array).

  When each function unit of the server 100 and the user terminal 200 is realized by software, the server 100 or the user terminal 200 is configured to execute a command of a display information generation program that is software that realizes each function, the search program, and various data. Includes a ROM (Read Only Memory) or a storage device (these are referred to as “recording media”) recorded so as to be readable by a computer (or CPU), a RAM (Random Access Memory) for developing the search program, and the like. . The computer (or CPU) reads the search program from the recording medium and executes it to achieve the object of the present invention. As the recording medium, a “non-temporary tangible medium” such as a tape, a disk, a card, a semiconductor memory, a programmable logic circuit, or the like can be used. The search program may be supplied to the computer via any transmission medium (such as a communication network or a broadcast wave) that can transmit the search program. The present invention can also be realized in the form of a data signal embedded in a carrier wave, in which the search program is embodied by electronic transmission.

  The search program can be implemented using, for example, a script language such as ActionScript or JavaScript (registered trademark), an object-oriented programming language such as Objective-C or Java (registered trademark), or a markup language such as HTML5.

100 server (information processing device)
110 communication unit 111 reception unit 112 transmission unit 120 control unit 121 search unit 122 extraction unit 123 update unit 130 storage unit 200 user terminal 210 display unit (user terminal)
220 Control unit (user terminal)
230 Communication unit (user terminal)
231 receiver (user terminal)
232 Transmitter (user terminal)
240 Storage unit (user terminal)
400 network

Claims (1)

A method for controlling an information processing apparatus connected to a terminal via a network, the storage step storing user reservation information, the first receiving step receiving a reservation request from the first user terminal,
A search step for searching for reservation information that at least partly conflicts with the reservation request, among the stored reservation information;
As a result of the search, when competing reservation information exists, an extraction step of extracting reservation information including a reservation that can be partially transferred to the user holding the first user terminal from the one or more competing reservation information;
A first transmission step of transmitting at least one of the search result or the extraction result to the first user terminal;
A method for controlling an information processing apparatus including:

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