JP2017134569A - Vehicle allocation management system and vehicle allocation management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a vehicle allocation management system which is capable of selecting a commercial vehicle in response to operation of a user, easily reports user information to the commercial vehicle and is capable of notifying the user of commercial vehicle information including positional information of the commercial vehicle, and a vehicle allocation management method.SOLUTION: The vehicle allocation management system includes user terminals, commercial vehicle terminals and a management server. The user terminal comprises: user information storage means; position detection means; display means which displays positional information of commercial vehicles and positional information of users; and communication means which selects a commercial vehicle, transmits a vehicle allocation request to the management server, receives commercial vehicle information and transmits a response. The commercial vehicle comprises: position detection means; communication means which transmits information of the commercial vehicle to the management server, receives the vehicle allocation request and transmits a response to the commercial vehicle information and the vehicle allocation request; and display means which displays the positional information of the commercial vehicle and the user information. The management server comprises commercial vehicle information storage means, user information storage means and commercial vehicle transportation record storage means.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a vehicle allocation management system and a vehicle allocation management method in which a user can select a business vehicle and call it easily.

  In recent years, portable terminals having a GPS positioning function have been widely used. Thereby, the user of the mobile terminal can display the user's current position on the map displayed on the mobile terminal, and can also search for the route to the destination and predict the time required for arrival. I came. Various services have been proposed using this GPS positioning function.

  For example, Patent Document 1 discloses a taxi calling system that provides a taxi driver with location information of a taxi client using a positioning function using GPS. According to the present invention, even if the taxi client does not know his current position (for example, when he / she is in an unknown land), the taxi driver can confirm the taxi client's position, so the taxi request Can go to pick them up.

  Patent Document 2 discloses a vehicle allocation management system that manages the allocation of business vehicles to customers based on the positions of the customer and business vehicles. According to the present invention, it is possible to centrally operate a process for receiving a vehicle allocation request from a customer and a vehicle allocation process for a business vehicle. Specifically, a system for monitoring the position of a business vehicle and a request from a customer are received. The system and the system for notifying the sales vehicle of the request from the customer can be operated by one vehicle allocation management system.

JP 2002-140796 A JP 2003-331394 A

  In Patent Document 1, a taxi driver can display the position of a taxi requester on a map with an in-vehicle terminal (navigation device). However, even if the taxi driver can select a taxi client, the taxi client cannot select a taxi nearby, and it may be inconvenient, for example, when he wants to request a specific taxi company.

  Further, in Patent Document 2, in the position display means of the dispatch management system, the position of the customer and the sales vehicle is displayed as an icon on the map, and the operator selects the business vehicle icon close to the customer using the icon selection means. Thus, an appropriate business vehicle is selected and dispatched. Even in this case, since the operator selects the sales vehicle close to the customer, the customer does not have the freedom to select the sales vehicle himself. Moreover, it takes time and effort through the operator. Therefore, a system is desired in which a business vehicle can be selected by an operation from a customer (hereinafter referred to as a user) side.

  In view of the above problems, the present invention can select a business vehicle by a user's operation, easily convey user information including user location information to the business vehicle, and easily provide business vehicle information including business vehicle location information to the user. It aims at a vehicle allocation management system and a vehicle allocation management method that can communicate efficiently and efficiently.

(1) The invention described in claim 1 includes a user terminal of a user, a business vehicle terminal mounted on one or a plurality of business vehicles, and a management server that manages business vehicle information. The user terminal includes user information storage means for storing the user information, position detection means for detecting the user position information, and position information for one or a plurality of the business vehicles. Display means for displaying the user's position information, and one of the one or more business vehicles displayed on the display means is selected, and a vehicle allocation request is transmitted to the management server together with the user information. Communication means for receiving vehicle information and transmitting a response to the business vehicle, wherein the business vehicle terminal detects position information of the business vehicle, and the management server receives the business vehicle information. Send to Communication means for receiving the vehicle allocation request transmitted from the user and transmitting the business vehicle information and a response to the vehicle allocation request; and display means for displaying the location information of the business vehicle and the user information. The management server includes a business vehicle information storage unit that stores the business vehicle information, a user information storage unit that stores the user information, position information of the business vehicle terminal, and the dispatch request received from the user terminal. And a pickup record storage means for recording a response to the business vehicle and a response to the vehicle allocation request received from the business vehicle terminal.
(2) The invention according to claim 2 is the vehicle allocation system according to claim 1, wherein the business vehicle terminal includes user information erasing means for erasing the user information.
(3) The invention according to claim 3 is the vehicle allocation system according to claim 1 or 2, wherein the user terminal calculates a distance between the business vehicle terminal and the user terminal, and the business vehicle When a distance between the terminal and the user terminal falls within a predetermined distance, a message is displayed on the display unit of the user terminal.
(4) The invention according to claim 4 is a vehicle allocation management method performed by a management server connected to a user terminal possessed by a user and a business vehicle terminal mounted in one or a plurality of business vehicles via a communication network. The step of performing means for recording the business vehicle information received from the business vehicle terminal, the step of performing means for recording the user information and the vehicle allocation request received from the user terminal, and received from the business vehicle terminal Performing a step of recording a response to the dispatch request, a step of recording a response to the business vehicle terminal received from the user terminal, and a means of recording location information received from the business vehicle terminal as needed. And a vehicle allocation management method characterized by comprising:

  According to the vehicle allocation management system and the vehicle allocation management method of the present invention, a business vehicle can be selected by a user's operation, user information including user location information is simply transmitted to the business vehicle, and business vehicle information including business vehicle location information is provided. It can be communicated easily and efficiently to the user.

It is the schematic which shows the structure of the dispatch management system which is one Embodiment of this invention. 1 is a block diagram illustrating an overall configuration of a vehicle allocation management system according to an embodiment of the present invention. It is a figure which shows the data example of the user information (A) stored in the user terminal which is one Embodiment of this invention, and the user information (B) sent to a business vehicle terminal. It is a figure which shows the data example of the business vehicle information (A) stored in the management server which is one Embodiment of this invention, and the pick-up record (B) of a business vehicle. It is a flowchart which shows the flow of the process in the user terminal which is one Embodiment of this invention. It is a flowchart which shows the flow of the process in the business vehicle terminal which is one Embodiment of this invention. It is a sequence diagram which shows the flow of the information transmitted / received between the management server which is one Embodiment of this invention, a user terminal, and a business vehicle terminal. It is an image figure of the screen displayed on the user terminal which is one Embodiment of this invention. It is an image figure of the screen displayed on the user terminal which is one Embodiment of this invention. It is an image figure of the screen displayed on the business vehicle terminal which is one Embodiment of this invention.

  Embodiments of the present invention (hereinafter referred to as “examples”) will be described below with reference to the drawings. In the following drawings, common parts are denoted by the same reference numerals, and duplicate descriptions for the same reference numerals are omitted.

[System configuration]
First, the configuration of the vehicle allocation management system according to the present embodiment will be described with reference to FIGS. FIG. 1 is a schematic diagram illustrating a configuration of a vehicle allocation management system according to the present embodiment, and FIG. 2 is a block diagram illustrating an overall configuration of the vehicle allocation management system according to the present embodiment. FIG. 3 is a diagram showing a data example of the user information (A) stored in the user terminal of the present embodiment and the user information (B) sent to the business vehicle terminal, and FIG. 4 shows the management of the present embodiment. It is a figure which shows the example of data of the business vehicle information (A) stored in a server, and the pick-up record (B) of a business vehicle. The vehicle allocation management system 100 according to the present embodiment includes a user terminal 10 owned by a user who uses a business vehicle, a business vehicle terminal 30 installed in one or a plurality of business vehicles, and a management server 20 that manages business vehicle information. It is a system that includes.

  In FIG. 1, two user terminals 10 and three business vehicle terminals 30 are installed, but any number of them may be installed in the vehicle allocation management system 100 of the present invention. In the block diagram of FIG. 2, for simplicity, only one user terminal 10 and one business vehicle terminal 30 are shown and described. The user terminal 10, the business vehicle terminal 30, and the management server 20 are connected to a network 50 such as the Internet. Further, the user terminal 10 and the business vehicle terminal 30 use the positioning function of the GPS satellite 40 to detect the user location information and the business vehicle location information.

[User terminal 10]
The user terminal 10 may be any portable terminal as long as it has a GPS function and a display function. In the present embodiment, a so-called smartphone will be described as an example of the user terminal 10. The user terminal 10 is operated by a user who plans to use a business vehicle, and transmits user information to the business vehicle terminal 30 via the management server 20. The user terminal 10 (smart phone) includes a control unit 11, a communication unit 12, a display unit 13 and an input unit 14 that are touch panel display devices, a storage unit 15, an output unit 16, and a GPS receiving unit 17. Since each component is configured in the same manner as a general smartphone, detailed description is omitted.

  The control unit 11 includes a CPU, a nonvolatile memory that holds a control program for operating the CPU, a volatile memory used for the operation of the CPU, and other circuits necessary for the operation. Control of each unit and the entire user terminal 10 is performed. In particular, in the present embodiment, an application program (hereinafter referred to as an application) that performs transmission / reception of information with the business vehicle terminal 30 via the management server 20 is controlled. In addition, the position detection unit 111 of the control unit 11 generates information (latitude / longitude) indicating the position of the user terminal 10 from the signal received by the GPS receiving unit 17. Furthermore, you may provide the calculating part which calculates distance from position information. Thereby, for example, the distance between the business vehicle terminal 30 and the user terminal 10 is calculated, and when the distance between the business vehicle terminal 30 and the user terminal 10 falls within a predetermined distance, a message is displayed on the display unit 13. Can do.

  The communication unit 12 (communication unit) includes a transmission unit (transmission unit) and a reception unit (reception unit) that transmit and receive messages and images in the same manner as a normal smartphone. In particular, in this embodiment, a dispatch request for a business vehicle and a response to the business vehicle are transmitted and received.

  The display unit 13 (display unit) has a touch panel input device (input unit 14) provided on the display screen, and the user can directly input on the screen in accordance with the displayed contents. . Since the input can be performed with the touch panel, the screen switching operation can be easily performed. In this embodiment, user information (name, destination address) as shown in FIG. 3A is input on the touch panel.

  Map data can be displayed on the display unit 13. As the map data, for example, a so-called Google (registered trademark) map that can be searched for a map via the Internet can be displayed. Using this map data, the current position of the user terminal 10 and the position of one or a plurality of business vehicle terminals 30 can be displayed. Moreover, the response (message) from a business vehicle can be displayed on the touch panel of the display part 13, and the response with respect to a business vehicle can be input with the input part 14 of a touch panel.

  The storage unit 15 includes user information storage means 151 that stores input user information (FIG. 3A). By providing the user information storage unit 151, the user information once input can be used without being input again, and the labor of inputting can be saved. In addition, an application for operating various functions constituting the vehicle allocation management system 100 and a program for controlling the entire user terminal 10 are stored. In addition, information that the user considers necessary (for example, a list of business vehicles) can be recorded.

  The output unit 16 includes an output terminal such as a terminal for inserting a memory card for recording data held in the storage unit 15 and a USB terminal. In addition, the configuration may be such that those data and images can be printed via the output unit 16. For example, when the communication unit 12 of the user terminal 10 cannot communicate due to a malfunction, the business vehicle list held in the storage unit 13 can be output and the business vehicle can be manually called from another mobile terminal or a telephone.

  The GPS receiving unit 17 has a built-in antenna for receiving radio waves from the GPS satellite 40. The GPS receiving unit 17 demodulates the signal received by the antenna and supplies the demodulated signal to the control unit 11, and the position detection unit 111 of the control unit 11 generates information (latitude / longitude) indicating the position of the user terminal 10, It is displayed on the map of the display unit 13. The position information is sent to the business vehicle terminal 30 via the management server 20 by the transmission means (transmission unit) of the communication unit 12. That is, in the dispatch request sent to the business vehicle terminal 30, in addition to the user information shown in FIG. 3A, the current location information, the mobile phone number, and the destination address as shown in FIG. included. Thereby, even if a user does not tell anything, a destination address can be conveyed to the driver of a business vehicle.

[Management Server 20]
The management server 20 manages business vehicle information transmitted mainly from the business vehicle terminal 30, and as shown in FIG. 2, the control unit 21, the communication unit 22, the display unit 23, the input unit 24, the storage unit 25, and the output The unit 26 is configured.

  The control unit 21 controls a program for each of the above-described units and the entire management server 20 in the same manner as the control unit 11 of the user terminal 10. In addition, an application for operating various functions constituting the vehicle allocation management system 100 is controlled. In particular, in this embodiment, a program for updating the record in the storage unit 25, reading data, and recording the exchange between the user terminal 10 and the business vehicle terminal 30 that are transmitted and received via the communication unit 22 is controlled.

  The storage unit 25 receives and records the location information and date / time of the business vehicle terminal 30 while being updated as needed. The storage unit 25 stores a program for controlling the management server 20 and the application. Furthermore, the storage unit 25 stores business vehicle storage means 251 for recording the ID (company name, driver's name, phone number) of the business vehicle terminal 30 shown in FIG. 4A, and user information (FIG. 3B). User information storage means 252 for storing information, and pick-up record storage means 253 for recording pick-up records (location information, time, user response) of the business vehicle terminal 30.

  The information recorded in the pick-up record storage means 253 (FIG. 4B) is collected at regular intervals (for example, every month), displayed on the display unit 23, output from the output unit 26, and has a business vehicle. It can also be submitted to the company as a report of pick-up records. As a result, the business vehicle company can manage the transfer record even though the business vehicle is voluntarily communicating with the user.

  The main role of the management server 20 of the present embodiment is to record business vehicle information of the business vehicle terminal 30 and record information exchange between the business vehicle terminal 30 and the user terminal 10. Selection and user selection are determined by the user terminal 10 and the business vehicle terminal 30, respectively. Therefore, unlike the conventional technique (for example, Patent Document 2), it is possible to save the trouble of selecting a business vehicle by the server, and to select the business vehicle by the user's operation. In addition, the business vehicle can also select by itself whether or not to respond to the dispatch request.

[Business car terminal 30]
The business vehicle terminal 30 is a mobile terminal mounted on a business vehicle, and may be any portable terminal as long as it has a GPS function and a display function in the same manner as the user terminal 10. In the present embodiment, similarly to the user terminal 10, a smartphone will be described as an example. The business vehicle terminal 30 is operated by a driver driving the business vehicle, registers business vehicle information in the management server 20, and transmits the business vehicle information to the user terminal 10 through the management server 20. As shown in FIG. 2, the business vehicle terminal 30 includes a control unit 31, a communication unit 32, a display unit 33, an input unit 34, a storage unit 35, an output unit 36, and a GPS reception unit 37.

  The control unit 31 controls the above-described units and the entire business vehicle terminal 30. In this embodiment, the control unit 31 controls applications for operating various functions constituting the vehicle allocation management system 100, and particularly controls the management server 20. The transmission / reception of information to / from the user terminal 10 is controlled. Further, the position detection unit 311 of the control unit 31 generates information (latitude / longitude) indicating the position of the business vehicle from the signal received by the GPS receiving unit 37. Furthermore, you may provide the calculating part which calculates distance from position information. Thereby, the time and distance required for the user's pick-up can be calculated.

  Further, in this embodiment, when the above application is terminated after the driver picks up the user, the user information (name, telephone number, destination, etc.) shown in FIG. A program for user information erasing means 312 is provided. From the viewpoint of protecting personal information, the user information erasure unit 312 is provided so that the user can request the business vehicle to dispatch a car with peace of mind. In the present embodiment, the application for waiting for the customer of the next user cannot be activated unless the user information of the previous user (FIG. 3B) is deleted, but the present invention is not limited to this. Alternatively, the user information erasing unit 312 may not include a program.

  The communication unit 32 (communication unit) includes a transmission unit (transmission unit) and a reception unit (reception unit) that transmit and receive messages and images. In the present embodiment, the information (company name, driver name, telephone number, etc.) (FIG. 4 (A)) of the business vehicle input by the input unit 34 via the transmission unit is transmitted to the management server 20 and registered. The position information of the business vehicle is transmitted to the management server 20 at any time (for example, every 10 seconds). In addition, a vehicle allocation request sent from the user terminal 10 via the management server 20 and a response to the user terminal 10 are transmitted and received. Further, since the user information including the address of the destination (FIG. 3B) is sent from the user terminal 10 via the management server 20, the address of the destination can be confirmed without the user speaking, This is convenient because it can be confirmed in

  The display unit 33 (display unit) has a touch panel input device (input unit 34) on the display screen, and can directly input on the screen. Similar to the user terminal 10, the display unit 33 can display map data, for example, a Google (registered trademark) map. Using this map data, it is possible to display the current position of the business vehicle terminal 30, the destination (current position) of the user terminal 10, the destination, and the like. In addition, a dispatch request from the user terminal 10 can be displayed on the touch panel of the display unit 33, and a response to the user terminal 10 can be input by the input unit 34.

  The storage unit 35 stores the above-described application and a program for controlling the business vehicle terminal 30 as a whole. In addition, user information, business vehicle information, and the like can be temporarily recorded. Since the output unit 36 and the GPS receiving unit 37 are the same as those of the user terminal 10, the description thereof is omitted.

[System flow and usage example]
Next, the flow and usage example of the vehicle allocation management system 100 according to the present invention will be described with reference to FIGS. FIG. 5 is a flowchart showing the flow of processing in the user terminal 10, and FIG. 6 is a flowchart showing the flow of processing in the business vehicle terminal 30. FIG. 7 is a sequence diagram illustrating a flow of information transmitted and received among the user terminal 10, the management server 20, and the business vehicle terminal 30. Each step in FIGS. 5 to 7 is abbreviated as S11, S12,.

  8 and 9 are image diagrams of examples of screens displayed on the user terminal 10. FIG. 10 is an image diagram of an example of a screen displayed on the business vehicle terminal 30. In addition, the screens displayed on the user terminal 10 and the business vehicle terminal 30 are not limited to the screens illustrated in FIGS. 8 to 10 and include screens not illustrated here. In the following description, a representative vehicle will be described as an example of a business vehicle. However, the business vehicle of the present invention is not limited to a proxy vehicle, and includes a taxi. First, the flow of processing in the user terminal 10 in FIG. 5 will be described with reference to FIGS. 8 and 9.

[Processing flow in user terminal 10]
In step 11, the user activates an application for executing the vehicle allocation management system. When the application is not downloaded, the management server 20 is accessed, the usage agreement is confirmed, the application is downloaded, and the application is activated.

  Next, in step 12, it is determined whether initial setting (user information registration) has already been performed. If it has already been registered (in the case of YES), the process proceeds to step 14. If it has not been registered (in the case of NO), the user information (name and address of the destination) shown in FIG. ) And proceed to Step 14. At this time, the address of the destination may be input by characters, but can be easily input by tapping the address of the destination of the map displayed on the display unit 13. Thereafter, the user terminal 10 obtains information by accessing the management server 20 as needed until the application is terminated.

  In step 14, the user searches for a substitute vehicle on a map displayed on the display unit 13 or from a list of substitute vehicle companies. When a search for a substitute vehicle is selected on the map, as shown in FIG. 8A, one or more substitute vehicle terminals 30 that can be dispatched are displayed on the map. When the icon of the proxy vehicle terminal 30 displayed on the map is tapped, the proxy vehicle information (information shown in FIG. 4A) is displayed. When a selection is made to search for a substitute vehicle from the list of substitute vehicle companies, a list of names, telephone numbers, etc. of the substitute vehicle companies is displayed. In this embodiment, a case will be described in which a search for a substitute vehicle is selected from a map.

  As shown in FIG. 8A, when one or a plurality of icons of proxy vehicle terminals 30 that can be dispatched are displayed on the map, for example, the icon of the proxy vehicle terminal 30 closest to the user terminal 10 is tapped. By doing so, the screen shown in FIG. 8B is displayed, and it is possible to select the substitute vehicle terminal 30 and request the vehicle allocation. Thus, unlike the prior art, it is an excellent feature of the present invention that a user can select a substitute vehicle terminal 30 and request a dispatch after confirming the company and position of the substitute vehicle by a user operation. . In addition, it is possible to request a substitute vehicle simply by tapping an icon on the map, and there is an advantage that it is possible to save the trouble of making a call to the driver of the substitute vehicle.

  Next, in step 15, it is determined whether or not the substitute vehicle terminal 30 is selected on the screen as shown in FIG. If the agency vehicle terminal 30 is selected and the vehicle is requested to be dispatched (in the case of YES), the request is made and the process proceeds to step 17. If the agency vehicle terminal 30 is selected and the vehicle is not requested to be dispatched (in the case of NO), Proceed to step 16. When requesting a vehicle allocation, for example, a button for requesting a request shown in FIG. 8B is tapped.

  As a case where the substitute vehicle terminal 30 is not requested (in the case of NO), for example, when the substitute vehicle terminal 30 is not displayed in the vicinity of the user on the map, or when the map cannot be displayed due to GPS trouble, or the user usually uses This is a case where a substitute vehicle of a certain substitute vehicle company (a substitute vehicle suitable for the user's preference) is not displayed. In such a case (in the case of NO), in step 16, a list of substitution vehicle companies is displayed and contacted by telephone, and the system is terminated.

  When the substitute vehicle terminal 30 is selected and a vehicle is requested to be allocated (in the case of YES), user information is input in step 17. User information includes a name, a telephone number, a destination and a destination. If there is no mistake in the registered address, the destination can be simply tapped on the OK button. When there is a change in the destination, the address of the destination can be input by inputting the address or tapping on the map, and the destination can be changed. The pick-up destination inputs the current position of the user as shown in FIG. If the current position of the user is a shop, for example, the shop position on the map is tapped and the OK button is tapped. If the store is not displayed on the displayed map, enter the store name and address and tap the OK button.

  Next, in step 18, after confirming the confirmation screen for the pick-up request (user name, pick-up address, destination, telephone number, information on the proxy vehicle to be requested), tap the pick-up request button to request the pick-up. Confirm. You can also ask the driver of the substitute car directly by phone.

  In step 19, it is determined whether or not the substitute vehicle selected by the user and requested to be picked up can be picked up. If the substitute vehicle can be picked up (in the case of YES), the process proceeds to step 20. If the substitute vehicle cannot be picked up (in the case of NO), the process returns to step 14 to search for another substitute vehicle again. FIG. 9A shows a display example when a substitute vehicle can be picked up (in the case of YES). As shown in FIG. 9A, a design may be inserted, or only characters may be displayed. An OK button for confirmation is displayed on the screen whether the substitute vehicle can be picked up or not (see FIG. 9A), and the response from the substitute vehicle was confirmed by tapping that button. Send that.

  In step 20, the arrival of the substitute vehicle is confirmed while checking the position information of the substitute vehicle terminal 30 on the map. For example, as shown in FIG. 9B, the position information of the agency vehicle terminal 30 can confirm the location of the agency vehicle terminal 30 that is updated as needed on the map. Then, when the proxy vehicle terminal 30 and the user terminal 10 reach a predetermined distance (for example, a distance that arrives in about 5 minutes), a message such as “coming soon” may be displayed. Further, when the agency vehicle terminal 30 approaches the user terminal 10 and arrival is near, a message is displayed as shown in FIG. 9C, for example, and the arrival of the agency vehicle terminal 30 can be confirmed. When the substitute vehicle arrives at the user's destination, a series of processing flow in the user terminal 10 ends.

  As described above, a substitute vehicle allocation request (allocation request) in the user terminal 10 can be performed by tapping the substitute vehicle icon on the screen of the user terminal 10, and the user's operation is very simple. is there. As a result, for example, even if the user's physical condition is not excellent and the destination cannot be explained well, a vehicle can be requested by simply tapping the screen, and the driver's destination and destination can be reliably communicated to the driver. Since this is possible, the burden on the user is small and there are many advantages.

[Flow of processing in proxy vehicle terminal 30]
Next, the flow of processing in the agency vehicle terminal 30 will be described with reference to FIGS. FIG. 6 is a flowchart showing a flow of processing in the agency vehicle terminal 30, and FIG. 10 is an image diagram of an example of a screen displayed on the agency vehicle terminal 10.

  First, in step 21 in FIG. 6, the driver of the substitute vehicle activates an application for executing the dispatch management system. When the application is not downloaded, the management server 20 is accessed, the usage agreement is confirmed, the application is downloaded, and the application is activated.

  In step 22, information on the substitute vehicle (driver's name, telephone number, substitute vehicle company) is input and transmitted to the management server 20 for registration. As a result of this registration, waiting for a customer (waiting for a user) is registered, so the icon of the proxy vehicle terminal 30 is displayed on the map of the user terminal 10. FIG. 10A is an example of a registration screen for proxy vehicle information. The customer waiting is registered by tapping the button “start customer waiting” in FIG. Thereafter, the agency vehicle terminal 30 obtains information by accessing the management server 20 at any time until the application is terminated.

  After registering the customer waiting, in step 23, the customer waiting state starts, and the location information of the substitute vehicle terminal 30 is sent to the management server 20 as needed. In the meantime, if you want to end the customer waiting, an end button is displayed on the screen so that it can be ended anytime. For example, this application is terminated when a vehicle delivery request is made by telephone from an agency company.

  In step 24, it is determined whether or not there is a vehicle allocation request from the user terminal 10. If there is a vehicle allocation request (in the case of YES), the process proceeds to step 25. If there is no vehicle allocation request (in the case of NO), the customer waiting state in step 23 is continued. When there is a request for dispatch (YES), for example, a message “Pick-up request has been received. Please confirm” is displayed on the screen of the proxy vehicle terminal 30. The driver of the substitute vehicle taps a button indicating that the message has been confirmed, and proceeds to a screen where the user information can be confirmed.

  In step 25, the driver of the substitute vehicle confirms the user information. The user information can be confirmed on the screen shown in FIG. 10B, for example. On this screen, destinations and destinations can be confirmed on the map by tapping buttons.

  In step 26, it is determined whether the driver of the substitute vehicle receives a dispatch request. If the vehicle allocation request is received (in the case of YES), the process proceeds to step 27. If the vehicle allocation request is not received (in the case of NO), the customer waiting state in step 23 is continued. Examples of cases where a vehicle allocation request is not received (in the case of NO) include, for example, when the user's destination is very far away and the transfer efficiency is low, or when a vehicle allocation request is made directly from the agency company.

  When receiving a dispatch request (in the case of YES), on the screen shown in FIG. 10B, a button for receiving a dispatch request (displayed as “go”) is tapped, and the management server 20 indicates that the dispatch request is received. Send to. Further, when the vehicle allocation request is not received (in the case of NO), on the screen shown in FIG. 10B, the button indicating that the vehicle allocation request is not received (displayed as “do not go”) is tapped, and the vehicle allocation request is received. A message to the effect is transmitted to the management server 20.

  If the management server 20 is notified that a vehicle allocation request is received, a reception completion screen as shown in FIG. 10C is displayed, and user information is displayed. In step 27, when the user arrives at the destination, the user terminal 10 can be notified of the arrival by tapping the “notification of arrival” button in FIG. Alternatively, the user may be called directly to notify arrival. Then, when the destination address and map of the user are displayed and the substitute vehicle arrives at the destination of the user, a series of processing flow in the substitute vehicle terminal 30 ends. In this embodiment, since the user information is deleted when the application of the agency vehicle terminal 30 is terminated, the user can use it with peace of mind from the viewpoint of personal information protection. However, the user information may be configured not to be deleted. Good.

  As described above, the driver of the substitute vehicle can easily register the customer waiting state (user waiting state) at the substitute vehicle terminal 30 and efficiently receive the user by receiving a vehicle dispatch request from a nearby user. Can be picked up. In particular, if the user stands by in the vicinity of a downtown area (a place where there are many restaurants), the user can easily find the substitute vehicle terminal 30, so that the possibility of receiving a vehicle dispatch request from the user is increased, and an efficient pick-up is possible. In addition, since the user's pick-up destination can be confirmed on the agency vehicle terminal 30, there is no mistake in the destination, and the response to the user can be easily performed by tapping the button on the screen of the agency vehicle terminal 30, There is less burden on the driver and efficient transportation is possible.

[Processing flow in the management server 20]
Next, the flow of processing in the management server 20 will be described using the sequence diagram of FIG. FIG. 7 is a sequence diagram illustrating a flow of information transmitted / received among the management server 20, the user terminal 10, and the agency vehicle terminal 30. As described above, the main role of the management server 20 of this embodiment is to record the substitute vehicle information of the substitute vehicle terminal 30 and to record the exchange of information between the substitute vehicle terminal 30 and the user terminal 10.

  First, in step 01, when the driver of the substitute vehicle activates the application and the substitute vehicle information (driver's name, telephone number, substitute vehicle company) is transmitted from the substitute vehicle terminal 30 to the management server 20, the management server 20 20 stores the substitute vehicle information in the storage unit 25 (business vehicle information storage means 251).

  Next, in step 02, when the user activates the application, selects and taps the icon of the proxy vehicle terminal 30 (see FIG. 8A) on the map on the display screen of the user terminal 10, and requests the vehicle allocation, the management server 20 records that there is a request for dispatch, and the substitute vehicle terminal 30 confirms the request for dispatch.

  Thereafter, in step 03, when the driver of the substitute vehicle selects and taps an icon (see FIG. 10B) as to whether or not to receive a dispatch request on the display screen of the substitute vehicle terminal 30, the management server 20 displays the proxy. A response indicating whether or not the vehicle allocation request is received from the vehicle terminal 30 is recorded, and the user terminal 10 confirms it.

  In step 04, when the user responds by confirming the response of the dispatch request from the agency vehicle terminal 30 by tapping the OK button (see FIG. 9A), the management server 20 records the response from the user. .

  In step 05, when the driver of the substitute vehicle selects and taps the icon (see FIG. 10C) that the driver has arrived at the destination on the display screen of the substitute vehicle terminal 30, the management server 20 causes the substitute vehicle terminal 30 to tap. Is recorded, and the user terminal 10 confirms it.

  In step 06, when the substitute vehicle arrives at the user's destination and the user ends the application, the management server 20 records the end of the application of the user terminal 10. In step 07, when the substitute vehicle arrives at the destination of the user and the driver of the substitute vehicle ends the application, the management server 20 records the end of the application of the substitute vehicle terminal 30. When the application of the agency vehicle terminal 30 ends, a series of processing flow in the management server 20 ends.

  In the above processing, the location information of the proxy vehicle terminal 30 is sent to the management server 20 and recorded at any time. The configuration may be such that the position information is recorded only when there is a response from the agency vehicle terminal 30. As described above, since the management server 20 records the exchanges between the user terminal 10 and the agency vehicle terminal 30, the agency vehicle company is able to communicate independently between the user terminal 10 and the agency vehicle terminal 30. A transfer record of the agency vehicle terminal 30 can be obtained. For example, once a month, pick-up records recorded in the management server 20 can be collected and passed to the agency company as a monthly report.

  As described above, in the vehicle allocation management system and the vehicle allocation management method, the business vehicle can be selected by the user's operation, the user information including the location information of the user is easily transmitted to the business vehicle, and the business vehicle including the location information of the business vehicle is included. Car information can be easily and efficiently transmitted to the user. Therefore, convenience can be improved for both the user and the driver of the business vehicle. In addition, from the viewpoint of the agency company, the vehicle can be dispatched more effectively, and the transfer record can be obtained reliably.

  The vehicle allocation management system and the vehicle allocation management method of the above-described embodiments are examples, and the configuration and method can be changed as appropriate without departing from the spirit of the invention.

DESCRIPTION OF SYMBOLS 10 User terminal 11 Control part 13 Display part 15 Storage part 17 GPS receiving part 20 Vehicle allocation management server 21 Control part 25 Storage part 30 Business vehicle terminal (substitute vehicle terminal)
31 Control Unit 33 Display Unit 35 Storage Unit 37 GPS Reception Unit 40 GPS Satellite 50 Network 100 Allocation Management System

Claims (4)

A vehicle allocation system including a user terminal that a user has, a business vehicle terminal installed in one or a plurality of business vehicles, and a management server that manages business vehicle information,
The user terminal is
User information storage means for storing the user information;
Position detecting means for detecting position information of the user;
Display means for displaying position information of one or a plurality of the business vehicles and position information of the user;
One of the one or more business vehicles displayed on the display means is selected, and a vehicle allocation request is transmitted to the management server together with the user information, the business vehicle information is received, and a response to the business vehicle is received. A communication means for transmitting;
With
The business vehicle terminal is
Position detecting means for detecting position information of the business vehicle;
Communication means for transmitting information on the business vehicle to the management server, receiving the vehicle allocation request transmitted from the user, and transmitting a response to the business vehicle information and the vehicle allocation request;
Display means for displaying the position information of the business vehicle and the user information;
With
The management server
Business vehicle information storage means for storing the business vehicle information;
User information storage means for storing the user information;
Pickup record storage means for recording the location information of the business vehicle terminal, the vehicle allocation request received from the user terminal and the response to the business vehicle, and the response to the vehicle allocation request received from the business vehicle terminal;
A vehicle allocation management system comprising:   The vehicle allocation system according to claim 1, wherein the business vehicle terminal includes a user information erasure unit that erases the user information.   The vehicle allocation system according to claim 1 or 2, wherein the user terminal calculates a distance between the business vehicle terminal and the user terminal, and a distance between the business vehicle terminal and the user terminal is within a predetermined distance. Upon entering, a vehicle allocation management system that displays a message on the display unit of the user terminal. A vehicle allocation management method performed by a management server connected to a user terminal owned by a user and a business vehicle terminal mounted on one or a plurality of business vehicles via a communication network,
Performing a means for recording business vehicle information received from the business vehicle terminal;
Performing means for recording user information and a dispatch request received from the user terminal;
Performing means for recording a response to the dispatch request received from the business vehicle terminal;
Performing means for recording a response to the business vehicle terminal received from the user terminal;
Performing means for recording location information received from the business vehicle terminal as needed;
The vehicle allocation management method characterized by including.