JP2017123130A - Screen sharing system, screen sharing method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a screen sharing system and a screen sharing method that have improved a user's convenience in sharing a screen, by hiding information not desired by the user and displaying information desired by the user.SOLUTION: There is provided a screen sharing system 1 performing sharing of a screen by displaying a screen of a user terminal 100 operated by a user on a display part of an operator terminal 200 operated by an operator, the screen sharing system receiving a request from the user, notifying the operator of the request, asking the user for approval as to whether information on the request can be disclosed to the operator, and when the user approves the disclosure, displaying the information on the request to perform screen sharing.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a screen sharing system, a screen sharing method, and a program for sharing a screen by displaying a screen of a user terminal operated by a user on a display unit of an operator terminal operated by an operator.

  In recent years, various services are provided to users by connecting user terminals connected to a public network to a WEB server, a personal computer, or the like. In particular, with the advent of smartphones (high-function mobile phones), it has become possible to perform advanced services that have been provided for personal computers with mobile phones.

  As an example of such an advanced WEB service, the screen of the operator terminal and the screen of the user terminal are shared by connecting the user terminal and the operator terminal via a public network or the like. ing. In such screen sharing, a configuration is disclosed in which efficient screen sharing is performed by hiding a specific image among images displayed on a user terminal or an operator terminal (for example, Patent Documents). 1)

Japanese Patent Laying-Open No. 2015-188133

  However, in the configuration of Patent Document 1, the specific image to be hidden is an image protected by copyright, so the whole or a part of the image desired by the user, or the specific image that is being screen-shared It is not a configuration that hides only the contents. For this reason, when the screen is shared, information and images that the user does not want may be displayed on the operator terminal.

  The present invention has been made in view of the above-described problems. When sharing a screen, information that is not desired by the user is hidden, and information desired by the user is displayed, thereby improving the user's convenience. It is an object to provide a system, a screen sharing method, and a program.

  The present invention provides the following solutions.

The invention according to the first feature is a screen sharing system for sharing the screen by displaying the screen of the user terminal operated by the user on the display unit of the operator terminal operated by the operator,
Request accepting means for accepting a request from the user;
Request notification means for notifying the operator of the request;
Approval means for requesting the user to approve whether or not to disclose information related to the request to the operator;
Information sharing means for displaying information on the request on the screen and sharing the screen when the approval is made;
A screen sharing system is provided.

  According to the first aspect of the invention, the screen sharing system for sharing the screen by displaying the screen of the user terminal operated by the user on the display unit of the operator terminal operated by the operator is provided by the user. The request is notified to the operator, the user is asked to approve whether the information related to the request may be disclosed to the operator, and when the approval is made, the information related to the request is Display on the screen and share the screen.

  Here, the invention according to the first feature is a category of the screen sharing system, but in other categories such as methods, the same actions and effects according to the category are exhibited.

In the invention according to the second feature, the approval means allows the user to arbitrarily select information to be disclosed to the operator from among a plurality of information related to the request,
The information sharing means displays only the information selected by the approval means on the screen and performs screen sharing.
A screen sharing system that is an invention according to a first feature is provided.

  According to the second aspect of the invention, the screen sharing system according to the first aspect of the invention allows the user to arbitrarily select information to be disclosed to the operator from among a plurality of information related to the request. Only the selected information is displayed on the screen and screen sharing is performed.

In the invention according to the third feature, the information sharing means arbitrarily customizes information related to the request and displays the request on the screen for screen sharing.
There is provided a screen sharing system which is an invention according to any one of the first and second characteristics.

  According to the third aspect of the invention, the screen sharing system according to the first or second aspect of the invention is configured to arbitrarily customize the information regarding the request and display the screen on the screen for screen sharing. Do.

The invention according to a fourth aspect comprises storage means for storing screen information excluding information related to the request;
A screen sharing system that is an invention according to any one of the first to third features is provided.

  According to the fourth aspect of the invention, the screen sharing system according to any one of the first to third aspects stores the screen information excluding information related to the request.

The invention according to the fifth feature is a screen sharing system for sharing the screen by displaying the screen of the user terminal operated by the user on the display unit of the operator terminal operated by the operator,
Selection means for allowing the user to select information to be shared with the operator;
Information sharing means for displaying the selected information on the screen and sharing the screen;
A screen sharing system is provided.

  According to the fifth aspect of the invention, the screen sharing system for sharing the screen by displaying the screen of the user terminal operated by the user on the display unit of the operator terminal operated by the operator is provided to the user. Then, information to be shared with the operator is selected, and the selected information is displayed on the screen for screen sharing.

In the invention according to a sixth aspect, the information sharing means arbitrarily customizes the selected information and displays it on the screen to perform screen sharing.
There is provided a screen sharing system which is an invention according to a fifth feature.

  According to the sixth aspect of the invention, the screen sharing system according to the fifth aspect of the invention performs screen sharing by arbitrarily customizing the selected information and displaying it on the screen.

The invention according to a seventh aspect includes storage means for storing screen information excluding the selected information;
A screen sharing system that is an invention according to any of the fifth and sixth features is provided.

  According to the seventh aspect of the invention, the screen sharing system according to the fifth or sixth aspect of the invention stores the screen information excluding the selected information.

The invention according to an eighth feature is a screen sharing method in which the screen sharing system displays the screen of the user terminal operated by the user on the display unit of the operator terminal operated by the operator, thereby sharing the screen. And
Receiving a request from the user;
Notifying the operator of the request;
Asking the user to approve whether information about the request may be disclosed to the operator;
When the approval is made, displaying information on the request on the screen and sharing the screen;
A screen sharing method is provided.

The invention according to the ninth feature is a screen sharing method in which the screen sharing system displays the screen of the user terminal operated by the user on the display unit of the operator terminal operated by the operator, thereby sharing the screen. And
Allowing the user to select information to be shared with the operator;
Displaying the selected information on the screen for screen sharing;
A screen sharing method is provided.

  According to the present invention, a screen sharing system, a screen sharing method, and a program that improve user convenience by hiding information not desired by the user and displaying information desired by the user when sharing the screen. It becomes possible to provide.

FIG. 1 is a diagram showing an overview of the screen sharing system 1. FIG. 2 is an overall configuration diagram of the screen sharing system 1. FIG. 3 is a functional block diagram of the user terminal 100 and the operator terminal 200. FIG. 4 is a flowchart showing personal data registration processing executed by the user terminal 100. FIG. 5 is a flowchart showing a request transmission process executed by the user terminal 100 and the operator terminal 200. FIG. 6 is a flowchart showing information disclosure processing executed by the user terminal 100 and the operator terminal 200. FIG. 7 is a diagram showing a personal data table. FIG. 8 is a diagram showing a personal data table. FIG. 9 is a diagram showing an information disclosure content approval screen. FIG. 10 is a diagram showing an information disclosure content approval screen. FIG. 11 is a diagram showing a shared screen. FIG. 12 is a diagram showing a shared screen.

  Hereinafter, the best mode for carrying out the present invention will be described with reference to the drawings. This is merely an example, and the technical scope of the present invention is not limited to this.

[Overview of screen sharing system 1]
The outline of the present invention will be described with reference to FIG. FIG. 1 is a diagram for explaining an overview of a screen sharing system 1 which is a preferred embodiment of the present invention. The screen sharing system 1 includes a user terminal 100 and an operator terminal 200. Note that the number of each device is not limited to one and may be plural. Each process described below may be configured to be executed by one or both of the above-described apparatuses. Each device may be realized by either or both of an actual device and a virtual device.

  The user terminal 100 is a terminal device operated by a user, and is a terminal device capable of data communication with the operator terminal 200. The user terminal 100 is, for example, an electronic product such as a netbook terminal, a slate terminal, an electronic book terminal, and a portable music player in addition to a mobile phone, a portable information terminal, and a personal computer.

  The operator terminal 200 is a terminal device operated by an operator, is a terminal device capable of data communication with the user terminal 100, and is an electrical appliance similar to the user terminal 100.

  First, the user terminal 100 receives an input of a request from a user (Step S01). The request is information for notifying the operator of the poor physical condition of the user or the malfunction of the electrical appliance held by the user.

  Based on the received request, the user terminal 100 identifies the operator terminal 200 that is the connection destination, and notifies the identified operator terminal 200 of the request data (step S02). The user terminal 100 analyzes the keyword included in the request and notifies the request data to the operator terminal 200 associated with the keyword. The request data includes an identifier of the user terminal 100, a user name, a request content, and the like.

  The operator terminal 200 transmits an information disclosure request as to whether or not information related to the request may be disclosed to the operator (step S03). The information related to the request is personal data such as the physical information of the user and the information of the electrical appliances owned by the user terminal 100 in advance.

  Based on the received information disclosure approval request, the user terminal 100 arbitrarily selects information to be disclosed to the operator from information relating to the request, and transmits disclosure status data indicating information relating to the selected request to the operator terminal 200. (Step S04). The disclosure status data includes personal data related to the request and information indicating the disclosure status of the personal data.

  The operator terminal 200 receives the disclosure status data, performs screen sharing with the user terminal 100, displays the personal data selected by the user on its display unit based on the disclosure status data, and the personal data not selected Is not displayed (step S05). At this time, also on the user terminal 100, the screen displayed by the operator terminal 200 is displayed as a shared screen. The operator terminal 200 may arbitrarily customize the personal data to be displayed in a graph or a table and display it on the screen.

  The operator terminal 200 stores the shared screen data displayed on the shared screen excluding personal data (step S06).

  The above is the outline of the screen sharing system 1.

[System configuration of screen sharing system 1]
The system configuration of the screen sharing system 1 will be described based on FIG. FIG. 2 is a diagram showing a system configuration of the screen sharing system 1 which is a preferred embodiment of the present invention. The screen sharing system 1 includes a user terminal 100, an operator terminal 200, and a public line network (Internet network, third and fourth generation communication network, etc.) 5.

  Here, the user terminal 100 and the operator terminal 200 may exist on the system by the number of operators or individuals who execute screen sharing. In addition, each process described below may be executed by either or both of the user terminal 100 and the operator terminal 200. Further, the user terminal 100 and the operator terminal 200 may be realized by a virtual device instead of a real device. A server may exist in the screen sharing system 1. In this case, the server may be configured to relay data communication between the user terminal 100 and the operator terminal 200.

  The user terminal 100 and the operator terminal 200 are the above-described terminal devices having functions to be described later.

[Description of each function]
Based on FIG. 3, functions of the user terminal 100 and the operator terminal 200 will be described. FIG. 3 is a functional block diagram of the user terminal 100 and the operator terminal 200.

  The user terminal 100 includes a CPU (Central Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), and the like as the control unit 110, and a device for enabling the communication unit 120 to communicate with other devices. For example, it includes a WiFi (Wireless Fidelity) compliant device compliant with IEEE 802.11 or a wireless device compliant with IMT-2000 standards such as a third generation and fourth generation mobile communication system. In addition, the user terminal 100 includes a data storage unit such as a hard disk, a semiconductor memory, a recording medium, or a memory card as the storage unit 130. In addition, the user terminal 100 includes, as the input / output unit 140, a display unit that outputs and displays data and images controlled by the control unit 110, an input unit such as a touch panel, a keyboard, and a mouse that receives input from the user.

  In the user terminal 100, when the control unit 110 reads a predetermined program, the personal data acquisition module 150, the request transmission module 151, the information disclosure request reception module 152, and the disclosure situation data transmission module 153 cooperate with the communication unit 120. The connection request receiving module 154 is realized. Further, in the user terminal 100, the control unit 110 reads a predetermined program, thereby realizing the personal data storage module 160 in cooperation with the storage unit 130. Further, in the user terminal 100, the control unit 110 reads a predetermined program, so that the personal data input reception module 170, the request input reception module 171, the request analysis module 172, the information disclosure content cooperates with the input / output unit 140. An approval display module 173 is realized.

  As with the user terminal 100, the operator terminal 200 includes a CPU, RAM, ROM, and the like as the control unit 210, and a wireless device and the like for enabling communication with other devices as the communication unit 220. Similarly to the user terminal 100, the operator terminal 200 includes a data storage unit as the storage unit 230. Similarly to the user terminal 100, the operator terminal 200 includes a display unit, an input unit, and the like as the input / output unit 240.

  In the operator terminal 200, when the control unit 210 reads a predetermined program, the request reception module 250, the information disclosure request transmission module 251, the disclosure status data reception module 252, and the connection request transmission module 253 cooperate with the communication unit 220. Is realized. Further, in the operator terminal 200, the control unit 210 reads a predetermined program, thereby realizing the shared screen data storage module 260 in cooperation with the storage unit 230. Further, in the operator terminal 200, the control unit 210 reads a predetermined program, thereby realizing the shared screen display module 270 in cooperation with the input / output unit 240.

[Personal data registration process]
The personal data registration process executed by the user terminal 100 will be described based on FIG. FIG. 4 is a diagram illustrating a flowchart of personal data registration processing executed by the user terminal 100. Processing executed by each module described above will be described together with this processing.

  First, the personal data input receiving module 170 determines whether or not an input of personal data from the user has been received (step S10). The personal data is, for example, the physical information of the user and the information on the electrical appliances held by the user. Physical information is information relating to health such as height, weight, body fat, blood pressure, blood glucose level, and immediately preceding meal content. Further, the information on the electrical appliance is information on the electrical appliance such as the purchase time, manufacturer name, model name, serial number, filter replacement frequency, and cleaning frequency. The personal data includes other information such as information on other individuals such as the user's assets and insurance, information on what the user holds such as vehicles and articles owned by the user, and other information. May be.

  If it is determined in step S10 that the personal data input receiving module 170 has not received input of personal data (NO in step S10), has the personal data input receiving module 170 received input for acquiring personal data from an external device? It is determined whether or not (step S11). If the personal data input receiving module 170 determines in step S11 that input has not been received (NO in step S11), the process ends.

  On the other hand, if the personal data input receiving module 170 determines in step S11 that the input has been received (step S11 YES), the personal data acquiring module 150 acquires personal data from the external device (step S12). Based on various information such as the user's name, age, user terminal 100 identifier, serial number, MAC address, and the like transmitted by the personal data acquisition module 150, the external device transmits the personal data associated with the user to the user terminal 100. The personal data acquisition module 150 acquires personal data.

  The personal data storage module 160 stores the acquired personal data as a personal data table (step S13). The user terminal 100 may be configured such that the acquired personal data is transmitted to an external device such as a server or another computer, and the external device stores the personal data table.

  On the other hand, if the personal data input receiving module 170 determines in step S10 that personal data input has been received (YES in step S10), the personal data storage module 160 stores the input personal data as a personal data table (step S10). Step S13). The user terminal 100 may be configured to store personal data in an external device as described above.

[Personal data table]
The personal data table will be described with reference to FIGS. FIG. 7 shows a personal data table when physical information is stored as personal data. FIG. 8 shows a personal data table in the case of storing information on electrical appliances as personal data.

  In FIG. 7, the personal data storage module 160 stores each item in the personal data and a numerical value corresponding to each item as a personal data table. Each item in the personal data includes height, weight, body fat, blood pressure, blood sugar level, and the like. The numerical value is a value of each item.

  In FIG. 8, the personal data storage module 160 stores each item in the personal data and a numerical value corresponding to each item as a personal data table. Each item in the personal data includes purchase time, manufacturer name, model name, serial number, filter replacement frequency, cleaning frequency, and the like. The numerical value is a value, number, or character string of each item.

  Note that the types and number of items in the personal data table may be other types and numbers than in the present embodiment. In addition to the items and numerical values, other information, for example, the date and time when the input was made, the user's name, and the identifier may be added to the table. The numerical value is not limited to a number or a character string but may be a symbol or the like as a value corresponding to an item.

  The above is the personal data registration process.

  Each process described above is performed by the user terminal 100, but may be performed by the operator terminal 200.

[Request transmission process]
A request transmission process executed by the user terminal 100 and the operator terminal 200 will be described with reference to FIG. FIG. 5 is a diagram illustrating a flowchart of request transmission processing executed by the user terminal 100 and the operator terminal 200. The processing executed by the modules of each device described above will be described together with this processing.

  The request input reception module 171 determines whether or not an input of a request from the user has been received (step S20). The request is, for example, information for notifying the operator of the malfunction of the user's body or information for notifying the operator of the malfunction of the electrical appliance owned by the user. The operator is, for example, a doctor or manufacturing support. As a specific example of the request, the user may say “the right side of the stomach hurts” or “the appliance does not move”. The request may be other than the example described above. The operator may be other than the examples described above.

  If the request input receiving module 171 determines in step S20 that the request input has not been received (NO in step S20), the process ends. On the other hand, when the request input reception module 171 determines in step S20 that the request input has been received (YES in step S20), the request analysis module 172 identifies the operator terminal 200 that is the connection destination based on the received request. (Step S21). In step S21, the request analysis module 172 extracts a keyword included in the received request, and specifies the operator terminal 200 associated with the keyword. For example, when the request is “the stomach right side hurts”, the request analysis module 172 extracts “the stomach”, “right side”, and “pain” as keywords, and the operator terminal 200 most linked to the extracted keyword. Is identified. In this case, based on the keywords “abdomen” and “pain”, the operator terminal 200 existing in the medical institution is specified as the connection destination. Further, when the request is “electrical appliance does not move”, the request analysis module 172 extracts “electrical appliance” and “does not move” as keywords, and the operator terminal 200 most closely associated with the extracted keyword is extracted. Identify. In this case, the operator terminal 200 existing in the manufacturing support is specified as the connection destination based on the keyword “electric appliance”.

  The request analysis module 172 may specify the operator terminal 200 based on only a specific keyword, or specify the operator terminal 200 associated with any one or all of the keywords as a connection destination. You may do it. Further, the request analysis module 172 receives a method other than a keyword, for example, an input that the request input reception module 171 specifies an operator terminal 200 as a connection destination, and specifies the specified operator terminal 200 as a connection destination. Or may be specified by other methods.

  The request transmission module 151 transmits request data that is information indicating a request to the identified operator terminal 200 (step S22). The request data includes the identifier of the user terminal 100, the user's name, identification number, request content, and the like.

  The request reception module 250 receives request data transmitted by the user terminal 100.

  If there is a server in the system, the user terminal 100 transmits a request to the server, the server analyzes the request, specifies the operator terminal 200 that is the connection destination, and transmits it to the specified operator terminal 200. good.

  The above is the request transmission process.

[Information Disclosure Processing]
Next, an information disclosure process executed by the user terminal 100 and the operator terminal 200 will be described with reference to FIG. FIG. 6 is a diagram illustrating a flowchart of information disclosure processing executed by the user terminal 100 and the operator terminal 200. The processing executed by the modules of each device described above will be described together with this processing.

  The information disclosure request transmission module 251 transmits an information disclosure request, which is a request for approval of whether or not to disclose personal data to the operator, to the user terminal 100 (step S30). The disclosure request is a request for approval of whether or not personal data that is information related to the request may be disclosed to the operator terminal 200.

  In addition, what is necessary is just to comprise so that a server may transmit an information disclosure request | requirement to the user terminal 100, when a server exists in a system.

  The information disclosure request receiving module 152 receives an information disclosure request. The information disclosure content approval display module 173 displays an information disclosure content approval screen based on the received information disclosure request (step S31).

  The information disclosure content approval screen displayed by the information disclosure content approval display module 173 will be described with reference to FIGS. 9 and 10. 9 and 10 are diagrams illustrating an example of the information disclosure content approval screen displayed by the information disclosure content approval screen display module 173. FIG. FIG. 9 is a diagram showing an information disclosure content approval screen of physical information of the user as information related to the request. FIG. 10 is a diagram showing an information disclosure content approval screen for information on electrical appliances held by the user as information related to the request.

  The information disclosure content approval display module 173 includes, in the information disclosure content approval display area 300, a disclosure status display screen 310 in which each item of personal data, a numerical value of each item, and a disclosure status are associated with each other, and a completion icon 320. indicate. Each item and numerical value of the personal data are the same as those described above. The disclosure status is a column for selecting and specifying items to be disclosed to the operator terminal 200 by the user. The information disclosure content approval display module 173 receives selection input from the user, and specifies which items are to be disclosed to the operator terminal 200. The information disclosure content approval display module 173 displays “◯” in the disclosure status column of the item specified by the user as information to be disclosed to the operator terminal 200. In addition, the information disclosure content display module 173 displays “x” in the disclosure status column of items specified as information that the user does not disclose to the operator terminal 200 or items that are not specified. Further, the information disclosure content approval display module 173 determines that the designation of personal data to be disclosed to the operator terminal 200 has been completed by accepting an input from the user to the completion icon 320. The display content in the disclosure status column is not limited to the content of the present embodiment. For example, the information disclosure content display module 173 may display “YES” in the disclosure status column of the information to be disclosed and display “NO” in the display column of the information not to be disclosed. In addition, a check box is displayed in the disclosure status column, a check mark or information indicating that the information has been checked is displayed in the disclosure status column of the information to be disclosed, and a display column of information not to be disclosed is left blank. Also good. Further, these display contents may be appropriately combined, or other display contents may be used.

  The information disclosure content approval display module 173 determines whether the selection is completed (step S32). In step S <b> 32, the information disclosure content approval display module 173 determines whether the selection is completed based on whether the operation of the completion icon 320 is accepted. In step S32, the information disclosure content approval display module 173 determines that the selection is not completed (NO in step S32), that is, the information disclosure content approval display module 173 determines that the operation of the completion icon 320 is not accepted. If so, this process is repeated until an operation is accepted.

  On the other hand, when the information disclosure content approval display module 173 determines that the selection is completed (YES in step S32), that is, when it is determined that the operation of the completion icon 320 is received, the disclosure status data transmission module 153 displays the disclosure status data. Is transmitted to the operator terminal 200 (step S33). The disclosure status data includes information on the above-described personal data items, numerical values, and disclosure status.

  The disclosure status data receiving module 252 receives disclosure status data. The connection request transmission module 253 transmits a connection request for establishing a connection related to screen sharing to the user terminal 100 (step S34).

  When the server exists in the system, the user terminal 100 may transmit the disclosure status data to the server, and the server may transmit the disclosure status data to the operator terminal 200, or based on the disclosure status data, Only personal data designated to be disclosed to the operator may be transmitted.

  The connection request receiving module 154 receives a connection request. The user terminal 100 and the operator terminal 200 start screen sharing (step S35).

  The establishment of the connection related to the screen sharing between the operator terminal 200 and the user terminal 100 is not limited to the timing described above, and may be performed at other timing. For example, a connection related to screen sharing may be established at the timing when the user terminal 100 transmits a request, or may be established at other timing.

  When a server exists in the system, a connection request for establishing a connection related to screen sharing may be transmitted to each of the user terminal 100 and the operator terminal 200 to establish a connection related to screen sharing.

  The shared screen display module 270 displays a shared screen (step S36). In step S <b> 36, the user terminal 100 displays a shared screen as the shared screen in the same manner as the operator terminal 200.

  FIG. 11 is a diagram showing a shared screen in the physical information of the user displayed by the shared screen display module 270. In FIG. 11, the shared screen display module 270 displays a personal data display area 410 and a customized data display area 420 as the shared screen 400. The user terminal 100 and the operator terminal 200 mutually display screens to be displayed on the shared screen 400. In the personal data display area 410, personal data based on the received disclosure status data is displayed. That is, in the personal data display area 410, only the personal data approved to be disclosed to the operator by the disclosure status data is displayed, and the personal data not approved to be disclosed to the operator by the disclosure status data is hidden. To do. In FIG. 11, the shared screen display module 270 displays height, weight, body fat, blood pressure, etc. as personal data. Further, the customized data display area 420 displays customized data 430 obtained by arbitrarily customizing personal data based on the received disclosure status data. That is, the customized data display area 420 displays customized data 430 obtained by arbitrarily customizing personal data approved to be disclosed to the operator based on the disclosure status data. In FIG. 11, the shared screen display module 270 displays customized data 430 that shows information relating to weight as a graph. The shared screen display module 270 acquires a plurality of pieces of information related to the weight of the same user, customizes the data on a time series based on the input information such as date and time, and displays the customized data 430 that is graphed. The customized data displayed in the customized data display area 420 is not limited to the present embodiment, but may be customized data obtained by customizing other items, and the display content is not limited to the graph, and may be arbitrarily set to other content. It can be customized. Further, the number of customized data displayed in the customized data display area 420 is not limited to one, and may be plural or may not be displayed. Further, the content of customization is not limited to one item, but may be customized data that is customized by combining a plurality of items, and can be appropriately changed to other modes. Further, the contents of customization can be appropriately changed based on input from an operator or a user. Further, the contents of customization may be displayed in a preset manner.

  FIG. 12 is a diagram showing a shared screen in the information on the electrical appliances owned by the user displayed by the shared screen display module 270. In FIG. 12, the same components as those in FIG. 11 described above are denoted by the same reference numerals, and detailed description thereof is omitted. In FIG. 12, the shared screen display module 270 displays a personal data display area 410 as the shared screen 400. The user terminal 100 and the operator terminal 200 mutually display a screen to be displayed on the shared screen 400. In FIG. 12, the shared screen display module 270 displays the purchase date, manufacturer, frequency of filter replacement, frequency of cleaning, and the like as items selected by the user as personal data. In FIG. 12, the shared screen display module 270 does not display the customized data display area 420, but may display the same as in FIG.

  The shared screen data storage module 260 stores the screen data of the displayed shared screen (step S37). The shared screen data storage module 260 stores screen information excluding personal data displayed on the shared screen as shared screen data. Delete personal data without storing it.

  When the server exists in the system, the operator terminal 200 may transmit screen data excluding personal data displayed on the shared screen to the server, and the server may store the shared screen data. The operator terminal 200 may transmit screen data and personal data to the server, and the server may delete the personal data and store only the screen data.

  The above is the information disclosure process.

  The means and functions described above are realized by a computer (including a CPU, an information processing apparatus, and various terminals) reading and executing a predetermined program. The program is provided in a form recorded on a computer-readable recording medium such as a flexible disk, CD (CD-ROM, etc.), DVD (DVD-ROM, DVD-RAM, etc.), for example. In this case, the computer reads the program from the recording medium, transfers it to the internal storage device or the external storage device, stores it, and executes it. The program may be recorded in advance in a storage device (recording medium) such as a magnetic disk, an optical disk, or a magneto-optical disk, and provided from the storage device to a computer via a communication line.

  As mentioned above, although embodiment of this invention was described, this invention is not limited to these embodiment mentioned above. The effects described in the embodiments of the present invention are only the most preferable effects resulting from the present invention, and the effects of the present invention are limited to those described in the embodiments of the present invention. is not.

  1 screen sharing system, 100 user terminal, 200 operator terminal

The invention according to the first feature is a screen sharing system for sharing the screen by displaying the screen of the user terminal operated by the user on the display unit of the operator terminal operated by the operator,
Request accepting means for accepting a request from the user;
A request analysis unit that extracts a keyword included in the request and identifies the operator terminal associated with the keyword;
Request notifying means for notifying the specified operator terminal of the request;
Approval means for requesting the user to approve whether or not to disclose information related to the request to the operator;
Information sharing means for displaying information on the request on the screen and sharing the screen when the approval is made;
A screen sharing system is provided.

The invention according to the fifth feature is a screen sharing system for sharing the screen by displaying the screen of the user terminal operated by the user on the display unit of the operator terminal operated by the operator,
Request accepting means for accepting a request from the user;
A request analysis unit that extracts a keyword included in the request and identifies the operator terminal associated with the keyword;
Request notifying means for notifying the specified operator terminal of the request;
Selection means for allowing the user to select information to be shared with the operator;
Information sharing means for displaying the selected information on the screen and sharing the screen;
A screen sharing system is provided.

The invention according to an eighth feature is a screen sharing method in which the screen sharing system displays the screen of the user terminal operated by the user on the display unit of the operator terminal operated by the operator, thereby sharing the screen. And
Receiving a request from the user;
Extracting a keyword contained in the request and identifying the operator terminal associated with the keyword;
Notifying the operator terminal that has identified the request;
Asking the user to approve whether information about the request may be disclosed to the operator;
When the approval is made, displaying information on the request on the screen and sharing the screen;
A screen sharing method is provided.

The invention according to the ninth feature is a screen sharing method in which the screen sharing system displays the screen of the user terminal operated by the user on the display unit of the operator terminal operated by the operator, thereby sharing the screen. And
Receiving a request from the user;
Extracting a keyword contained in the request and identifying the operator terminal associated with the keyword;
Notifying the identified operator terminal of the request;
Allowing the user to select information to be shared with the operator;
Displaying the selected information on the screen for screen sharing;
A screen sharing method is provided.

Claims (10)

A screen sharing system for sharing the screen by displaying the screen of the user terminal operated by the user on the display unit of the operator terminal operated by the operator,
Request accepting means for accepting a request from the user;
Request notification means for notifying the operator of the request;
Approval means for requesting the user to approve whether or not to disclose information related to the request to the operator;
Information sharing means for displaying information on the request on the screen and sharing the screen when the approval is made;
A screen sharing system comprising: The approving means allows the user to arbitrarily select information to be disclosed to the operator from among a plurality of information related to the request,
The information sharing means displays only the information selected by the approval means on the screen and performs screen sharing.
The screen sharing system according to claim 1. The information sharing means customizes information on the request arbitrarily and displays it on the screen for screen sharing.
The screen sharing system according to claim 1, wherein the screen sharing system is a screen sharing system. Storage means for storing screen information excluding information on the request;
The screen sharing system according to any one of claims 1 to 3, further comprising: A screen sharing system for sharing the screen by displaying the screen of the user terminal operated by the user on the display unit of the operator terminal operated by the operator,
Selection means for allowing the user to select information to be shared with the operator;
Information sharing means for displaying the selected information on the screen and sharing the screen;
A screen sharing system comprising: The information sharing means customizes the selected information arbitrarily and displays it on the screen for screen sharing.
The screen sharing system according to claim 5. Storage means for storing screen information excluding the selected information;
The screen sharing system according to claim 5 or 6, further comprising: The screen sharing system is a screen sharing method for sharing the screen by displaying the screen of the user terminal operated by the user on the display unit of the operator terminal operated by the operator,
Receiving a request from the user;
Notifying the operator of the request;
Asking the user to approve whether information about the request may be disclosed to the operator;
When the approval is made, displaying information on the request on the screen and sharing the screen;
A screen sharing method comprising: The screen sharing system is a screen sharing method for sharing the screen by displaying the screen of the user terminal operated by the user on the display unit of the operator terminal operated by the operator,
Allowing the user to select information to be shared with the operator;
Displaying the selected information on the screen for screen sharing;
A screen sharing method comprising: By displaying the screen of the user terminal operated by the user on the display unit of the operator terminal operated by the operator, the screen sharing system for sharing the screen,
Allowing the user to select information to be shared with the operator;
Displaying the selected information on the screen for screen sharing;
A program for running