JP2017108348A - Telephone apparatus with callback origination automatic retry registration function - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a telephone apparatus capable of automatically re-trying and surely executing callback origination in the case of retry without requiring complicated operation if the callback origination is failed and to be executed again.SOLUTION: A telephone number and a mail address relating to a callback origination destination 5 are received from a callback request source 4 and stored. If an automatic retry request is received from the callback request source 4 in the case where callback origination is failed, a reservation processing part 17 notifies the callback request source 4 and a callback origination destination 5 about a reservation of next callback origination and execution of the callback origination. An idle line that the telephone apparatus accommodates is secured in such a manner that the idle line is prevented from being used by a telephone set, before a reserved date comes. The reserved callback origination is then executed and a speech between the callback request source 4 and the callback origination destination 5 is relayed.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a telephone apparatus having an electronic mail transmission / reception function and a callback transmission function.

  In a telephone device having a conventional callback transmission function, a requester of callback transmission requests a telephone call to the telephone device using an electronic mail, and the telephone device that receives the electronic mail from the requester transmits the callback. There is a technique for calling a requester and a telephone number described in the e-mail and relaying the call (for example, Patent Document 1).

  However, according to the technique disclosed in Patent Document 1, when the line of the telephone device is filled, the user on the telephone device side needs to perform an operation related to the callback transmission after waiting for the line to be released. . In addition, when the destination that made the callback transmission fails to respond, only the reason for the failure is notified, so it is necessary to request the callback transmission again after a while. For this reason, both the user on the telephone device side and the request source of callback transmission require complicated operations, and consideration is insufficient.

JP 2009-49920 A

  Accordingly, an object of the present invention is to provide a telephone device that can execute a callback transmission at the time of retry by automatically retrying without requiring a complicated operation when the callback transmission fails and executing again. There is to do.

  In order to solve the above-mentioned problem, the present invention performs a callback transmission in response to an incoming call from a callback request source that has arrived via an external line, and a callback destination that is a destination requested by the callback request source. And a telephone number having a callback transmission function for relaying a call between the callback request source and the callback destination, an electronic mail transmission / reception means for transmitting / receiving an electronic mail, and a telephone number associated with the callback destination And a callback destination registration means for registering the mail address in association with each other, a callback information receiving means for receiving a telephone number or a mail address related to the callback destination from the callback request source, and the callback transmission. An automatic retry request receiving means for receiving an automatic retry request indicating whether to retry automatically, and a previous Managed by the callback call control means for controlling the call processing of the callback request source and the callback destination, the line usage status management means for managing the usage status of the line stored in the own apparatus, and the line usage status management means. Callback transmission success / failure determination means for detecting a busy tone of the callback transmission destination and determining success / failure of callback transmission to the callback transmission destination when there is no available line, and the callback transmission success / failure determination means Stores the telephone number or e-mail address associated with the callback request source and the callback destination in association with each other and stores the next callback transmission. A callback transmission reservation means for reserving a call, and a call reserved by the callback transmission reservation means. Callback transmission reservation notifying means for notifying the callback request source and callback destination of information related to the reservation for the callback transmission, and the line accommodated in the own device before the reserved date and time of the callback transmission reservation means arrives. Callback transmission execution notification means for notifying that a telephone call using the callback is executed, and the date and time when the callback transmission is reserved after the notification by the callback transmission execution notification means is made Callback transmission execution means for ensuring that an empty line accommodated by the own device is not used by the telephone before a predetermined time before the call arrives and executing the callback transmission.

  According to the present invention, when the callback transmission fails, the reason for the failure of the callback transmission is analyzed, and the automatic retry according to the reason for the failure is set, so that the complicated operation of the user in the re-execution of the callback transmission is performed. Thus, it is possible to provide a telephone device that can execute a reliable callback transmission.

1 is an overall configuration diagram of a telephone device according to an embodiment of the present invention. It is an operation | movement flowchart of the telephone apparatus which concerns on embodiment of this invention. It is an operation | movement flowchart regarding the reservation function of the telephone apparatus which concerns on embodiment of this invention.

  Embodiments of a telephone apparatus having a callback automatic retry function according to the present invention will be described below with reference to the drawings.

  FIG. 1 is a configuration diagram of a telephone apparatus having a callback automatic retry function according to an embodiment of the present invention. In this embodiment, a telephone in a key telephone apparatus will be described as an example.

  However, the present invention can be implemented in various telephone devices having a telephone function such as a cellular phone, a FAX function telephone, a key telephone apparatus in a business office, and a mail transmission / reception function in addition to a telephone in a general home.

  In FIG. 1, the telephone device 1 includes a main control unit 10, a communication control unit 11, a failure detection unit 12, a mail processing unit 13, a callback control unit 14, a telephone number storage unit 15, and an exchange control unit. 16, a reservation processing unit 17, and a terminal control unit 18.

  The main control unit 10 is basically composed of a microprocessor, and includes various processing means and sequence means. The communication control unit 11 controls communication with the network 2; A failure detection unit 12 that detects the presence / absence state, a mail processing unit 13 that processes e-mails, an exchange control unit 16 that processes telephone status monitoring, outgoing calls, and calls, and callback control that manages the two Unit 14, telephone number storage unit 15 for storing a telephone number and an e-mail address, reservation processing means 17 for reserving an operation for performing the next callback transmission when the callback transmission fails, and extension telephone And a terminal control unit 18 for performing various controls.

  An e-mail from the callback requester is received by the mail processing unit 13. From the mail subject of the received e-mail, the mail processing unit 13 executes specific information extracting means as a callback request, and when there is a callback request, the mail receiving unit 13 sends it to the callback control unit 14. Send the sender email address and email text.

  The callback control unit 14 extracts a telephone number to be called back in the telephone number storage unit 15 via the main control unit 10 based on the acquired sender address of the mail, and uses the telephone number as the callback control unit 14. Then, it is sent to the exchange control unit 16. If the telephone number to be called back cannot be extracted from the telephone number storage unit 15, the telephone number to be called back is extracted from the mail text of the e-mail. If the telephone number to be called back cannot be extracted from the body of the e-mail, the callback control unit 14 notifies the callback request source 4 that the callback could not be made, and the mail processing unit 13 is notified. Send the reason why.

  The telephone number storage unit 15 stores a callback target mail address and a telephone number corresponding to the mail address.

  The exchange control unit 16 analyzes the call state based on the acquired telephone number and performs automatic dial transmission to the callback requester. When the failure detection unit 12 detects that there is no free line and the call cannot be made by analyzing the call state, the exchange control unit 16 determines whether or not automatic retry is set within a certain time (for example, 5 minutes). When the callback request source 4 is called when the two lines can be secured, and the callback request source 4 responds, the callback destination 5 is called, and if the two lines cannot be secured within a predetermined time, Notifying the callback request source 4 that the callback could not be made, and the mail processing unit 13 sends the reason for the mail. Further, even when the callback request source 4 cannot respond after the automatic dialing to the callback request source 4, the exchange control unit 16 notifies the callback request source 4 that the callback could not be made. The mail processing unit 13 sends the reason for the mail.

  Further, when the other party is busy or the failure detection unit 12 detects that the other party has not responded by analyzing the call state, the exchange control unit 16 sets a predetermined time (for example, 30) according to the setting of the automatic retry setting. Minutes)), the line is secured, and when two lines are secured within a certain time (for example, 5 minutes), the callback request source 4 is called, and when the callback request source 4 responds, the callback is performed. When the process of calling the destination 5 is performed and two lines cannot be secured within a predetermined time, the callback request source 4 is notified that the callback has not been made, and the mail processing unit 13 sends the reason for the mail. . Further, even when the callback request source 4 cannot respond after the automatic dialing to the callback request source 4, the exchange control unit 16 notifies the callback request source 4 that the callback could not be made. The mail processing unit 13 sends the reason for the mail.

  In the case where the automatic retry setting is present and the callback is performed again, the reservation processing unit 17 is unable to make a call because the other party is busy or the other party is not responding if there is no free line and the call cannot be made. In this case, the callback request source 4 is notified that the callback could not be performed, and the mail processing unit 13 sends an email indicating whether the callback reservation is necessary.

  The terminal control unit 18 analyzes a command from the main control unit 10 and controls the connected extension telephone.

  FIG. 2 is an operation flowchart of the telephone device 1 according to the embodiment of the present invention.

  The telephone device 1 monitors the reception of an electronic mail by the mail processing unit 13.

  The mail processing unit 13 determines the presence / absence of callback request information from the received electronic mail from the transmission source mail address, mail subject, and mail text (S301).

  When there is no callback request information, the callback is not executed (301, NO), and the callback request mail is kept waiting.

  The presence / absence of callback request information is determined (S301, YES). If there is callback request information, an operation with a callback request is performed (S302), and the process ends when the callback is successful (S303, NO).

  If the callback is unsuccessful (S303, YES), the failure detection unit 12 determines that the failure is due to a shortage of free lines (S304), or the callback destination is busy or is unsuccessful due to non-response due to the absence. (S305) is detected.

  In the case of failure due to a shortage of free lines (S304, YES), it is determined whether or not to execute automatic retry according to the automatic retry setting set to the callback request mail received in advance.

  If there is no automatic retry setting, the retry operation is terminated without executing (S313, NO).

  If there is an automatic retry setting, the callback control unit 14 starts a timer count for a fixed time (for example, 5 minutes) (S315), and determines the usage status of the communication control unit 11 and the exchange control unit 16 as the main control unit. 10 to check whether two free lines have been secured (S316).

  When two free lines can be secured, the callback control unit 14 calls the communication control unit 11 and the exchange control unit 16 to the callback request source via the main control unit 10 and calls If the back request source responds, a call is made to the callback destination, and a call state is established after the response (S317).

  When two free lines cannot be secured, the availability of the lines is monitored via the main control unit 10 for a certain period of time (for example, 5 minutes), and the use status of the communication control unit 11 and the exchange control unit 16 is monitored. After a certain time, e-mail is sent to the callback requester as the reason why the callback is not possible. (S319)

  If the other party of the callback destination is busy or not responding due to absence (S305, YES), whether automatic retry is executed according to the automatic retry setting set in the callback request mail received in advance Judge whether or not.

  If there is no automatic retry setting, the retry operation is terminated without executing (S306, NO).

  When there is an automatic retry setting, the callback control unit 14 performs a timer count for a certain time (for example, 30 minutes) and waits for the passage of time (S307).

  After a certain period of time has elapsed, a timer count is started (S308), and the usage status of the communication control unit 11 and the exchange control unit 16 is monitored via the main control unit 10 to confirm whether two free lines have been secured. This is performed (S309).

  When two free lines can be secured, the callback control unit 14 calls the communication control unit 11 and the exchange control unit 16 to the callback request source via the main control unit 10 and calls When the back request source responds, a call is made to the callback destination, and a call state is established after the response (S310).

  When two free lines cannot be secured, the availability of the lines is monitored via the main control unit 10 for a certain period of time (for example, 5 minutes), and the use status of the communication control unit 11 and the exchange control unit 16 is monitored. After a certain time, e-mail is sent to the callback requester as the reason why the callback is not possible. (S312)

  When the callback is further impossible due to the automatic retry, the callback control unit 14 delivers a callback reservation mail to the callback request source (S320).

  If there is no callback reservation in the mail reception from the callback request source, the process ends (S321, NO).

  If there is a callback reservation in the reception of the mail from the callback request source, the callback is reserved, and the mail indicating that the callback is executed is distributed to the callback request source and the callback destination (S322).

  FIG. 3 is an operation flowchart regarding the reservation function in the embodiment of the present invention.

  The mail processing unit 13 notifies the reservation processing unit 17 of the date and time of the callback reservation when a callback reservation mail is received from the callback request source (S402, YES).

The reservation processing unit 17 checks the reserved date and time with the current date and time information held in the main control unit 10, and determines whether or not the reservation date and time is set in the past.
If the reservation date / time is a past date / time (S403, NO), a fixed-form mail indicating that the setting is incorrect is notified to the mail processing unit 3, and mail delivery is performed to the callback request source (S404). .

  If the reserved date / time is a future date / time, the reservation processing unit 17 sets the importance of the e-mail to the mail processing unit 13 and writes the re-callback date / time in the mail text and subject (S405). A mail notification instruction is issued via the main control unit 10 to the callback request source and the callback destination, and the mail is delivered (S406).

  The reservation processing unit 17 periodically acquires date and time information from the main control unit 10 and monitors whether it has been 10 minutes before the reserved date and time (S407). Here, monitoring 10 minutes before the reservation date and time is an example, and the time may be set when a reservation mail is sent by the callback request source.

  When the re-callback date and time approaches, the callback control unit 14 monitors the communication control unit 11 via the main control unit 10 and confirms whether there is a free line (S408).

  If there is a line in use, the terminal control unit 18 displays on the LCD display of the extension telephone that is using the line that there is a callback transmission request so that the line in use is released as soon as possible. The telephone user is alerted (S409).

  The reservation processing unit 17 periodically acquires date and time information from the main control unit 10 and monitors whether it has been 5 minutes before the reserved date and time (S410). Deliver a mail indicating that a callback is to be made in 5 minutes to the callback request source and the callback destination (S411)

  All the extension telephones connected under the telephone device 1 are displayed to promptly release the line in use because there is a callback transmission request, so that the extension telephone user is warned (S412). ).

  When the re-callback date / time is reached (S413), the reservation processing unit 17 notifies the callback control unit 14 of the telephone number and mail address of the callback request source and the callback destination via the main control unit 10, and Perform the back.

DESCRIPTION OF SYMBOLS 1 Telephone apparatus 10 Main control part 11 Communication control part 12 Failure detection part 13 Mail processing part 14 Callback control part 15 Telephone number storage part 16 Exchange control part 17 Reservation processing part 18 Terminal control part 2 Network 3 Mail server 4 Callback request Original 5 Callback destination 6 Extension 1
7 Extension 2
8 extension 3

Claims (1)

Callback transmission is performed for an incoming call from a callback requester that has arrived via an external line, and is transmitted to a callback destination that is a destination requested by the callback requester. In a telephone device having a callback transmission function for relaying a call with a destination,
E-mail sending and receiving means for sending and receiving e-mail;
Callback destination registration means for registering the telephone number and mail address associated with the callback destination in association with each other;
Callback information receiving means for receiving a telephone number or mail address related to the callback destination from the callback request source;
An automatic retry request receiving means for receiving an automatic retry request as to whether or not to automatically retry the callback transmission;
Callback call control means for controlling call processing of the callback request source and the callback destination;
Line usage status management means for managing the usage status of the lines stored in the own device,
Callback transmission success / failure determination means for detecting the busy tone of the callback destination and detecting success / failure of callback transmission to the callback destination when the line managed by the line usage status management means is not available or ,
When the callback transmission success / failure determination means determines that the callback transmission that has received the automatic retry request is a transmission failure, the telephone number or mail address associated with the callback request source and the callback transmission destination is stored in association with each other. A callback transmission reservation means for reserving the next callback transmission;
Callback transmission reservation notification means for notifying the callback requester and the callback transmission destination of information related to the reservation of callback transmission reserved by the callback transmission reservation means;
Callback transmission execution notifying means for notifying that a telephone call using a line accommodated in its own device is executed before arrival of the reserved date and time of the callback transmission reservation means;
After the notification by the callback transmission execution notifying means is made, the telephone line is secured so that the telephone device does not use a free line that is stored in the own device before the reserved date and time for the callback transmission reservation arrives. A callback transmission execution means for executing
A telephone device having a callback transmission automatic retry reservation function.

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