JP2017058783A - Information processing device, information processing method, information processing system, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing system that specifies the object of work when additional work is required in a job where a product is generated through a plurality of processes.SOLUTION: The off-steady job request acquisition unit 111 of a process control server 10 acquires an off-steady job request. A job process state specification unit 112 specifies the progress state of a job pertaining to the acquired off-steady job request. An intermediate product specification unit 113 specifies an intermediate product generated in a process that constitutes the job pertaining to the acquired off-steady job request as the object of work. A work instruction information generation unit 114 generates work instruction information indicating an action that a worker should take for the specified intermediate product. A display control unit 115 makes discrimination information for discriminating the specified intermediate product in a real space and the generated work instruction information displayed by augmented reality (AR) on a display unit 24 of a worker terminal 20.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information processing apparatus, an information processing method, an information processing system, and a program.

  In the recent production market, printing business outsourcing has become a business model. An example is a service that accepts a request from a customer and collectively undertakes all operations such as printing, post-processing, packing, and shipping. Previous work was to print a large amount with a printer, put it in an envelope with a machine, and put it together at the post office. Is becoming a personalized and variable service that puts advertisements for services such as banks that are actually contracted into envelopes. This variable work is often performed manually without using a machine because the work content is complicated and the amount is small.

  During this work, the customer, who is the contractor, withdraws postal items from a specific shipping address, stops sending specific postal items, and sends specific service advertisements for printed products scheduled for work today. Urgent requests such as replacement and addition of enclosed advertisements are made every day. Responding to such unexpected and highly urgent business due to customer circumstances is a great burden on the workers and managers on site.

  In order to respond efficiently and reliably to non-normal work, it is necessary for all concerned parties to recognize early on the occurrence of non-normal work and to reliably recognize the work object and work contents. This is because, as the printing product creation process progresses to the subsequent process, the recovery work becomes more complicated, such as taking out the printed matter to be extracted from the envelope, and searching for the target envelope from a group of envelopes packed in a cardboard box. Because it ends up. If it is regular work, work can be performed reliably by preparing a work instruction document that describes the work procedure as before, but it is not known when such non-steady work occurs. Since the work procedure changes depending on the request from the customer, there is a limit to the method based on the conventional work instruction.

  As a method for presenting a work procedure that does not depend on a work instruction, a method using augmented reality (AR) can be considered. For example, Patent Document 1 proposes an information processing apparatus that displays an AR guidance that presents an operation for recovering from an error that has occurred in an image forming apparatus. Patent Document 2 proposes AR glasses that additionally presents storage unit instruction information for indicating a storage unit containing an article to be picked to a worn worker to the real space.

JP 2013-140563 A JP 2014-43353 A

  In the above printed product creation work, the work target of the non-steady work changes as the process proceeds. For example, it changes like printed matter, booklet, envelope, cardboard. Therefore, unless the information on the deliverables is associated and managed between the processes, it is not possible to specify the work target of the non-steady work.

  The present invention has been made in view of such circumstances, and it is an object of the present invention to specify an object of work when additional work is required in a work in which a product is generated through a plurality of steps. And

  In order to solve the above-described problem, the information processing apparatus according to claim 1 of the present invention provides each business when additional work is required in one work in which a product is generated through a plurality of processes. With reference to a database that manages identification information of intermediate products generated in each of a plurality of processes in the process of generating a product, the intermediate products generated in the process constituting the one business are An intermediate product specifying unit that is specified as a work target, and a display control unit that displays discrimination information for discriminating the specified intermediate product in a real space on a display unit, the intermediate product including the intermediate product A display control unit that displays the discrimination information superimposed on the scenery in the real space.

  The information processing apparatus according to claim 2 of the present invention is the information processing apparatus according to claim 1, wherein the work instruction information for causing the work to be executed is the plurality of pieces in the process in which the deliverable is generated in the one job. The display control unit causes the display unit to display work instruction information of the work corresponding to the identified intermediate product, together with the determination information, for each intermediate product generated in each of the steps It is characterized by.

  In the information processing apparatus according to claim 3 of the present invention, in the configuration according to claim 1 or 2, the work instruction information for executing the work varies depending on the proficiency level of the worker who is the work instruction target. The display control unit causes the display unit to display work instruction information for the work corresponding to the proficiency level of the worker who is the work instruction target, together with the discrimination information.

  An information processing apparatus according to a fourth aspect of the present invention is the information processing apparatus according to any one of the first to third aspects, wherein the display control unit displays the identified intermediate product together with the determination information. Is displayed on the display unit.

  An information processing apparatus according to a fifth aspect of the present invention is the information processing apparatus according to any one of the first to fourth aspects, wherein the deliverable is generated in each of the plurality of steps in the one job. The generated intermediate products are different in form.

  The information processing method according to claim 6 of the present invention is a process in which a product is generated for each business when an additional operation is required in one business in which the product is generated through a plurality of steps. With reference to the database that manages the identification information of the intermediate product generated in each of the plurality of processes, the information processing apparatus sets the intermediate product generated in the process constituting the one business as the target of the work And a step of causing the information processing device to display discrimination information for discriminating the identified intermediate product in the real space on a display unit, the information processing device including the intermediate product in the real space And displaying the discrimination information superimposed on the scenery.

  The information processing system according to claim 7 of the present invention is a process in which a product is generated for each business when an additional operation is required in one business in which the product is generated through a plurality of steps. The intermediate result that identifies the intermediate product generated in the process constituting the one business as the target of the work with reference to the database that manages the identification information of the intermediate product generated in each of the plurality of processes A server comprising: an object identification unit; and a transmission unit that transmits information for displaying discrimination information for discriminating the identified intermediate product in the real space to the terminal device; and the transmission unit of the server And a terminal device including a display control unit that displays the discrimination information on a display unit in a superimposed manner on a scene in the real space including the intermediate product based on the information transmitted from .

  The program according to claim 8 of the present invention generates a product for each business when an additional operation is required in one business in which the product is generated through a plurality of processes. An intermediate for identifying an intermediate product generated in a process constituting the one business as a target of the work with reference to a database managing identification information of the intermediate product generated in each of a plurality of processes in the process A display control unit that displays on the display unit discrimination information for discriminating the identified intermediate product in the real space on the display unit, and is superimposed on the scenery in the real space including the intermediate product And function as a display control unit for displaying the discrimination information.

According to the invention according to claim 1, 5, 6, 7 or 8, when an additional work is required in a work in which a product is generated through a plurality of steps, the target of the work is specified. be able to.
According to the second aspect of the present invention, work can be supported.
According to the invention which concerns on Claim 3, the assistance of the operation | work according to the operator's proficiency level can be performed.
According to the invention which concerns on Claim 4, identification of a work target can be further supported.

It is a figure which shows an example of a structure of the work assistance system. It is a figure which shows an example of the work progress management table 121. FIG. 6 is a diagram illustrating an example of a printing process product management table 122. FIG. It is a figure which shows an example of the post-processing process result management table. It is a figure which shows an example of the packing process result management table 124. FIG. It is a figure which shows an example of the operation request management table 125 outside a steady state. It is a figure which shows an example of the work instruction information table. It is a figure which shows an example of the data structure of non-normal work instruction information. 4 is a diagram illustrating an example of an image displayed on a display unit 24. FIG. It is a flowchart which shows an example of a non-normal work corresponding | compatible process. It is a flowchart which shows an example of a non-normal work corresponding | compatible process. It is a flowchart which shows an example of a non-normal work corresponding | compatible process. 4 is a diagram illustrating an example of an image displayed on a display unit 24. FIG.

Embodiments of the present invention will be described below with reference to the drawings.
1. Embodiment 1-1. Configuration FIG. 1 is a diagram illustrating an example of a configuration of a work support system 1 according to an embodiment of the present invention. The work support system 1 is installed in, for example, a print center, and supports a print product creation operation that collectively performs operations such as printing, post-processing, packing, and shipping in response to a request from a customer. The work support system 1 particularly supports non-steady operations. The work support system 1 is an example of an “information processing system” according to the present invention. The work support system 1 includes a process management server 10 and a plurality of worker terminals 20. The process management server 10 and the worker terminal 20 are connected to each other via a communication line 30. The communication line 30 is, for example, a wireless LAN (Local Area Network).

  The process management server 10 is a computer that manages the progress of the print product creation work. Further, the computer is a computer for instructing a worker on the site to respond to an unsteady job when the job occurs. The process management server 10 is a print server, for example. The process management server 10 is an example of an “information processing apparatus” according to the present invention. The process management server 10 generally includes a control unit 11, a storage unit 12, and a communication unit 13.

  The control unit 11 includes a CPU (Central Processing Unit), a ROM (Read Only Memory), and a RAM (Random Access Memory). The CPU controls each unit of the process management server 10 by loading a program from the ROM or the storage unit 12 onto the RAM and executing it. Functions realized by the control unit 11 will be described later. The storage unit 12 is a storage device such as a hard disk drive or a flash memory. The storage unit 12 stores programs executed by the CPU and various databases. Various databases will be described later. Various databases may be stored in an external server. The communication unit 13 is a communication interface such as a data communication card. The communication unit 13 communicates with the worker terminal 20 via the communication line 30.

  FIG. 2 is a diagram illustrating an example of the work progress management table 121 stored in the storage unit 12. The work progress management table 121 is a table for managing the progress of each print product creation work. In the example shown in the figure, it is recorded for each print product creation job whether or not the printing process, post-processing process, packing process, and shipping process have been completed. A blank column indicates that the process is not completed. Here, the printing step is a step in which an image is formed on a recording medium by a printer and a printed matter is generated. The post-processing process is a process in which post-processing is performed on the printed matter generated in the printing process by a post-processing machine (that is, a finisher). Post-processing is processing of printed matter such as folding, enclosing sealing, stapling, punching, bookbinding, cutting, binding. The packing process is a process in which a plurality of printed materials that have been post-processed in the post-processing process are packed in a container. The shipping process is a process in which a shipping label is attached to the container in which the printed material is packed in the packing process, and is delivered to the shipping company. In the job progress management table 121, the job number is identification information for uniquely identifying each print product creation job.

  FIG. 3 is a diagram illustrating an example of the printing process product management table 122 stored in the storage unit 12. The printing process product management table 122 is a table for managing information related to the product generated in the printing process. More specifically, it is a table for associating the product generated in the printing process with the product generated in the post-processing process. The printing process product management table 122 is created for each print product creation job. The illustrated example is a printing process result management table 122 related to the work number “WORK0001”. Each record constituting the printing process product management table 122 includes fields of a printing process product identifier, a security number, and a post-processing process product identifier. Here, the printing process product identifier is identification information for uniquely identifying the product generated in the printing process. The security number is identification information of the printed matter. The post-processing process product identifier is identification information for uniquely identifying the product generated in the post-processing process.

  FIG. 4 is a diagram illustrating an example of the post-processing process product management table 123 stored in the storage unit 12. The post-processing process product management table 123 is a table for managing information related to the product generated in the post-processing process. More specifically, the table is a table for associating the product generated in the post-processing process with the product generated in the packing process. The post-processing process product management table 123 is created for each print product creation job. The illustrated example is a post-processing process result management table 123 related to the work number “WORK0001”. Each record constituting the post-processing process product management table 123 includes fields of a post-processing process product identifier, an enclosed code, and a packaging process product identifier. Here, the enclosed code is identification information of the enclosed item. The packaging process product identifier is identification information for uniquely identifying the product generated in the packaging process.

  FIG. 5 is a diagram illustrating an example of the packing process product management table 124 stored in the storage unit 12. The packaging process product management table 124 is a table for managing information related to the product generated in the packaging process. The packaging process product management table 124 is created for each print product creation job. The example shown in the figure is the packing process product management table 124 associated with the work number “WORK0001”. Each record constituting the packing process product management table 124 includes fields of a packing process product identifier, a destination, and a scheduled shipping date and time.

  FIG. 6 is a diagram illustrating an example of the non-steady business request management table 125 stored in the storage unit 12. The non-regular business request management table 125 is a table for managing the non-normal business request requested by the customer. Here, the non-regular work is a sudden and highly urgent work requested by a customer who is a consignment source of a print product creation work due to customer convenience. Specifically, for the printed products that are scheduled to be worked today, work such as extracting mail to a specific shipping address, stopping shipping for specific mail, replacing specific service advertisements, and adding enclosed advertisements It is a request. In the illustrated example, each record of the non-steady-state job request management table 125 includes fields of a reception number, a job number, a work target condition, a work category, a work content detail, a status, a worker identifier, and a work date and time. Here, the reception number is identification information for uniquely identifying a non-steady-state operation. The work target condition is information for specifying the work target of the non-steady work. The work category is the type of work. The status is information indicating whether the work is completed. A blank indicates that the work has not been completed. The worker identifier is identification information of a worker who has completed the work. The work date / time is the date / time when the work is completed.

  FIG. 7 is a diagram illustrating an example of the work instruction information table 126 stored in the storage unit 12. The work instruction information table 126 is a table for managing work instruction information transmitted to the worker terminal 20 in order to deal with an out-of-normal work. In the illustrated example, work procedure information is registered in association with work categories and processes.

  Next, functions realized by the control unit 11 will be described. As shown in FIG. 1, the control unit 11 performs an unsteady business request acquisition unit 111, a business progress status specification unit 112, an intermediate product specification unit 113, a work instruction information generation unit 114, and a display control unit 115. And the function called DB information management part 116 is realized.

  The non-steady-state operation request acquisition unit 111 acquires a request for an operation when an additional operation is required in an operation in which a product is generated through a plurality of processes.

  Here, the business is a print product creation business in the present embodiment. A product generated as a result of a business is a product that is completed as a result when all the steps constituting the business are completed. In this embodiment, it is a printed product. If the work is completed only in the printing process, the deliverable is a printed matter. If the work is completed in the post-processing process, the deliverable is, for example, an envelope (including printed matter), and the work is completed in the packing process. The deliverable is, for example, a cardboard box (including an envelope), and when the work is completed in the shipping process, the deliverable is, for example, a cardboard box (including an envelope) with a shipping label attached thereto.

  Next, the process constituting the business is a process in which some product is generated. In the subsequent process, a product is generated based on the product generated in the previous process. Specifically, a certain member is added to the product generated in the previous process to generate the product. In the present embodiment, a product is generated by enclosing the product generated in the previous process in some member. Specifically, the process is any one of a printing process, a post-processing process, a packing process, and a shipping process.

  Next, the additional work is work that is not assumed in regular work. That is, it is a non-steady operation. Non-regular operations include those caused by operator errors as well as those caused by customer circumstances. Specifically, the additional work includes a change of a product generated in a process constituting a business, a suspension of delivery of a product, and the like. Changes to deliverables include removal, replacement, and addition of printed materials.

  Next, the case where additional work is required is a case where the process management server 10 acquires an out-of-steady-state business request transmitted from a customer. In the present embodiment, the non-steady-state job request is composed of items such as a job number, a work target condition, a work category, and work content details. Examples of the method for acquiring the non-normal business request include mail, file transmission, facsimile, and mail. When the non-steady business request acquisition unit 111 acquires the non-normal business request, the non-normal business request acquisition unit 111 registers the request content in the non-normal business request management table 125. The case where additional work is required is the case where the process management server 10 acquires an out-of-steady-state business request registered by the worker when a mistake by the worker is detected.

  The business progress status identification unit 112 identifies the business progress status related to the non-regular business request acquired by the non-regular business request acquisition unit 111. Specifically, with reference to the work progress management table 121, it is specified to what process the work related to the non-steady work request has been completed. If the business has not yet been completed, the business progress status identifying unit 112 determines that an unsteady business request can be accepted, and outputs a notification to that effect. On the other hand, if the business has already been completed, it is determined that an unsteady business request cannot be accepted, and a notification to that effect is output. Here, the case where the business has already been completed is a case where the shipping process has already been completed in the present embodiment. In addition, in the present embodiment, notification that the non-steady business request can be accepted or not is made to the customer who requested the non-normal business request. Notification methods include, for example, mail, file transmission, facsimile, and mail.

  The intermediate product specifying unit 113 specifies, as an object of work, an intermediate product generated in a process constituting the business related to the request when the non-normal business request acquisition unit 111 acquires the non-normal business request. .

  Here, the intermediate product is a product generated in the middle of business. In other words, it is a product generated in the process of generating the final product of the business. The intermediate product changes in form as the business process proceeds. For example, it changes from small to large. In this embodiment, it changes like a printed matter, an envelope (including a printed matter), and a cardboard box (including an envelope), for example. A marker indicating identification information of the intermediate product is added to each intermediate product. In this embodiment, an AR marker is added. The AR marker is, for example, a one-dimensional or two-dimensional barcode.

  The intermediate product specifying unit 113 refers to a database that manages identification information of the intermediate product generated in each of the plurality of steps in the process of generating the product for each job when specifying the work target.

  Here, specifically, the database is a table group that associates the business identification information with the intermediate product generated in each process. In the present embodiment, there are a printing process product management table 122, a post-processing process product management table 123, and a packaging process product management table 124. The intermediate product specifying unit 113 refers to these tables and specifies the identification information of the product of each process based on the business number and the work target condition related to the non-normal business request. The intermediate product identification information is identification information for uniquely identifying an intermediate product. In this embodiment, it is comprised by the combination of a business number, a process name, and arbitrary numbers.

  The work instruction information generation unit 114 is based on the work classification related to the non-normal business request acquired by the non-normal business request acquisition unit 111 and the process in which the intermediate product specified by the intermediate product specification unit 113 is generated. Thus, work instruction information indicating an action to be taken by the worker with respect to the intermediate product is generated.

  Here, the work instruction information is information for instructing the worker to open, discard, stop, add, etc. the intermediate product. The work instruction information is different for each intermediate product. In the present embodiment, the work instruction for the intermediate product generated in the subsequent process instructs the work for extracting the intermediate product generated in the previous process. The work instruction information is not limited to character information, and may be image information (for example, pictogram).

  The work instruction information generation unit 114 refers to the work instruction information table 126 when generating the work instruction information. The work instruction information generation unit 114 generates work instruction information for each process based on the work classification, and generates non-steady work instruction information by collecting them. FIG. 8 is a diagram illustrating an example of a data structure of the non-steady-state work instruction information. In the example shown in the figure, it is composed of an acceptance number for non-regular work and work instruction information for each process. The work instruction information for each process includes a product identifier and a work procedure. In the illustrated example, work instruction information for the deliverables of the post-processing process and the packing process is included.

  The display control unit 115 causes the display unit to display discrimination information for discriminating the intermediate product specified by the intermediate product specifying unit 113 in the real space. In addition to the discrimination information, work instruction information corresponding to the identified intermediate product is displayed on the display unit.

  Here, the display unit is the display unit 24 of the worker terminal 20 in the present embodiment. The discrimination information is information for displaying the intermediate product in an emphasized manner. For example, a figure such as a surrounding line or an arrow, a character, a color, or the like. The work instruction information corresponding to the intermediate product is work instruction information stored in the database in association with the intermediate product. In the present embodiment, the work instruction information is stored in the work instruction information table 126 in association with the process of generating the intermediate product.

  Specifically, the display control unit 115 is configured to display the determination information and the work instruction information on the display unit 24 of the worker terminal 20 so that the non-steady work instruction information generated by the work instruction information generation unit 114 is displayed. Is transmitted to the worker terminal 20. The display control unit 115 is an example of the “display control unit” and “transmission unit” according to the present invention.

The DB information management unit 116 manages information of various tables. Specifically, based on the process completion notification transmitted from the worker terminal 20, the progress status of each print product creation job managed in the job progress status management table 121 is updated. Further, the product identifier notified from the operator terminal 20 is registered in the printing process product management table 122, the post-processing process product management table 123, and the packing process product management table 124. Further, based on the work completion notification transmitted from the worker terminal 20, the status of the non-regular business managed in the non-regular business request management table 125 is updated.
The above is the description regarding the configuration of the process management server 10.

  Next, the worker terminal 20 is a terminal device that is carried by a worker who is engaged in print product creation work. In this embodiment, it is a wearable computer. More specifically, it is a glasses-type head mounted display. As shown in FIG. 1, the worker terminal 20 generally includes a control unit 21, a storage unit 22, an operation unit 23, a display unit 24, an imaging unit 25, and a communication unit 26.

  The control unit 21 includes a CPU, a ROM, and a RAM. The CPU controls each unit of the worker terminal 20 by loading a program from the ROM or the storage unit 22 onto the RAM and executing it. Functions realized by the control unit 21 will be described later. The storage unit 22 is a storage device such as a flash memory. The storage unit 22 stores programs executed by the CPU and non-steady work instruction information transmitted from the process management server 10. The operation unit 23 is an input device such as a touch sensor or a key. The display unit 24 is an optically transmissive display arranged so as to cover the front of both eyes of the worker. The worker wearing the worker terminal 20 can view the additional information displayed by the display unit 24 at the same time as viewing the scene in the real space. The display unit 24 is a pair of left and right small displays, for example. The imaging unit 25 is a digital camera including an imaging element such as a CCD (Charge Coupled Device) and a lens. The imaging unit 25 converts light incident through the lens into a signal by the CCD, and generates image data based on the signal. The imaging unit 25 is arranged so that the lens faces the operator's line of sight, and images the real space ahead of the worker's line of sight. For example, the imaging unit 25 is fixed to a central portion in the left-right direction of the display unit 24 that is a pair of left and right small displays. The communication unit 26 is a communication interface such as a data communication card. The communication unit 26 communicates with the process management server 10 via the communication line 30.

  Next, functions realized by the control unit 21 will be described. As illustrated in FIG. 1, the control unit 21 realizes functions of a work instruction information acquisition unit 211, an image analysis unit 212, an AR information generation unit 213, a display control unit 214, and a work completion notification unit 215. The

  When the work instruction information acquisition unit 211 acquires the non-steady-state work instruction information transmitted from the process management server 10 via the communication unit 26, the work instruction information acquisition unit 211 stores the information in the storage unit 22.

  The image analysis unit 212 analyzes the image data periodically generated by the imaging unit 25 and detects an AR marker added to the product.

  The AR information generation unit 213 collates the product identifier indicated by the AR marker detected by the image analysis unit 212 with the non-steady work instruction information stored in the storage unit 22. If the product identifier indicated by the AR marker is present in the regular work instruction information, the determination information for determining the intermediate product identified by the identifier and the work corresponding to the intermediate product AR information for displaying instruction information is generated.

  Based on the AR information generated by the AR information generation unit 213, the display control unit 214 causes the display unit 24 to display discrimination information and work instruction information superimposed on the scene in the real space including the intermediate product.

  Here, the discrimination information is displayed so as to enter the operator's field of view simultaneously with the corresponding intermediate product. That is, it is displayed so as to appear to be located near the intermediate product. More specifically, it is displayed so as to appear to surround the intermediate product or to overlap the intermediate product. The display timing of the discrimination information is, for example, when the corresponding intermediate product enters the operator's field of view. In the present embodiment, it is when the AR marker indicating the product identifier included in the non-steady-state work instruction information is detected by the image analysis unit 212.

  FIG. 9 is a diagram illustrating an example of an image displayed on the display unit 24. FIG. 9A shows the discrimination information and work instruction information displayed when the work target of the non-normal work is the cardboard box CB2. In the illustrated example, a surrounding line FB1 is displayed as the discrimination information, and a balloon B1 indicating work instruction information is displayed. FIG. 9B shows the discrimination information and work instruction information displayed when the work targets of the non-normal work are envelopes E2 and E4. In the illustrated example, surrounding lines FB2 and FB3 are displayed as discrimination information, and a balloon B2 indicating work instruction information is displayed.

  Next, the work completion notification unit 215 transmits a work completion notification to the process management server 10 via the communication unit 26 when the completion of the work related to the non-normal work is registered by the worker. Completion of the work may be registered through the operation unit 23 or may be registered through the imaging unit 25 by performing a predetermined gesture. The work completion notification includes a worker identifier and work date information. When the work completion notification unit 215 obtains a notification from the process management server 10 that the status of the non-regular job is updated in the non-regular job request management table 125, the corresponding regular job stored in the storage unit 22 is obtained. Delete external business instruction information.

1-2. Operation Next, the operation of the work support system 1 will be described. Specifically, an example of a non-steady-state business response process that is executed when a non-steady-state business for customer convenience occurs will be described. 10 and 11 are flowcharts showing an example of processing executed by the process management server 10, and FIG. 12 is a flowchart showing an example of processing executed by the worker terminal 20.

  When a non-steady-state business for customer convenience occurs, first, the non-steady-business request acquisition unit 111 of the process management server 10 acquires a non-normal-business request (step Sa1). Then, the contents of the request are registered in the non-steady business request management table 125.

  Next, the business progress status specifying unit 112 specifies the business progress status related to the non-steady business request acquired in step Sa1 with reference to the business progress status management table 121 (step Sa2). Then, it is determined whether or not the shipping process has already been completed for the business related to the non-steady business request (step Sa3). If the result of this determination is that the shipping process has already been completed (step Sa3: YES), the business progress specifying unit 112 determines that it cannot accept the non-steady business request, and notifies the customer to that effect. (Step Sa15). Then, this process ends. On the other hand, as a result of this determination, if the shipping process has not been completed (step Sa3: NO), the business progress status specifying unit 112 determines that it can accept an unsteady business request, and notifies the customer to that effect. (Step Sa4).

  For example, assume that a non-steady-state business request with the receipt number “IRR-001” illustrated in FIG. 6 is acquired in step Sa1. In this case, according to the work progress status management table 121 illustrated in FIG. 2, the work (work number “WORK0001”) has been completed only up to the packing process. Judge that business requests can be accepted.

  When the business related to the non-normal business request can be accepted, the intermediate product specifying unit 113 sets the print process product identifier and the print process product management table 122 based on the non-normal business request acquired in step Sa1. It specifies with reference (step Sa5).

  For example, assume that a non-steady-state business request with the receipt number “IRR-001” illustrated in FIG. 6 is acquired in step Sa1. In this case, since the business number is “WORK0001” and “securities number XXXX or YYYY” is set as the work target condition, the intermediate product specifying unit 113 performs the printing process product management table illustrated in FIG. Referring to 122, print process product identifiers “WORK0001-PRINT-0001” and “WORK0001-PRINT-0002” are specified.

  Next, the work instruction information generation unit 114 obtains work instruction information related to the product of the printing process based on the non-steady-state business request acquired in step Sa1 and the printing process product identifier specified in step Sa5. Generate (step Sa6).

  For example, in the case where the non-steady-state business request with the reception number “IRR-001” illustrated in FIG. 6 is acquired in Step Sa1, and the printing process product identifier “WORK0001-PRINT-0001” is specified in Step Sa5. Suppose. In this case, according to the work instruction information table 126 illustrated in FIG. 7, since the work procedure is not associated with the work classification “sampling” and the printing process, the work instruction information generating unit 114 may display the printing process product. Work instruction information including only the identifier “WORK0001-PRINT-0001” is generated.

  Next, the work progress status identifying unit 112 determines whether or not the post-processing process has already been completed for the work related to the non-steady work request acquired in Step Sa1 (Step Sa7). If the result of this determination is that the post-processing process has not yet been completed (step Sa7: NO), the process proceeds to step Sa13. On the other hand, as a result of this determination, when the post-processing process has already been completed (step Sa7: YES), the process proceeds to step Sa8.

  If the post-processing process has already been completed, the intermediate product specifying unit 113 sets the post-processing process product identifier and the printing process product management table 122 based on the printing process product identifier specified in step Sa5. It specifies with reference (step Sa8).

  For example, assume that the printing process product identifier “WORK0001-PRINT-0001” illustrated in FIG. 3 is specified in step Sa5. In this case, the intermediate product specifying unit 113 specifies the post-processing process product identifier “WORK0001-FINISHING-0001” with reference to the printing process product management table 122 illustrated in FIG.

  Next, the work instruction information generation unit 114 performs the work instruction related to the product of the post-processing process based on the non-steady-state business request acquired in step Sa1 and the post-processing process product identifier specified in step Sa8. Information is generated (step Sa9).

  For example, in step Sa1, the non-steady-state business request with the receipt number “IRR-001” illustrated in FIG. 6 is acquired, and in step Sa8, the post-processing process product identifier “WORK0001-FINISHING-0001” is specified. Is assumed. In this case, the work instruction information generation unit 114 refers to the work instruction information table 126 illustrated in FIG. 7 and performs post-processing process product identifier “WORK0001-FINISHING-0001” and work procedure information “envelope to be extracted. "Please discard it."

  Next, the work progress status specifying unit 112 determines whether or not the packing process has already been completed for the work related to the non-steady-state work request acquired in Step Sa1 (Step Sa10). If the result of this determination is that the packing process has not yet been completed (step Sa10: NO), the process proceeds to step Sa13. On the other hand, if the result of this determination is that the packing process has already been completed (step Sa10: YES), the process proceeds to step Sa11.

  If the packing process has already been completed, the intermediate product specifying unit 113 sets the packing process product identifier and the post-processing process product management table 123 based on the post-processing process product identifier specified in step Sa8. It specifies with reference (step Sa11).

  For example, it is assumed that the post-processing process product identifier “WORK0001-FINISHING-0001” illustrated in FIG. 4 is specified in step Sa8. In this case, the intermediate product specifying unit 113 specifies the packing process product identifier “WORK0001-PACKING-0001” with reference to the post-processing process product management table 123 illustrated in FIG.

  Next, the work instruction information generation unit 114 obtains work instruction information related to the product of the packaging process based on the non-steady-state business request acquired in Step Sa1 and the packaging process product identifier identified in Step Sa11. Generate (step Sa12).

  For example, the case where the non-steady-state business request with the reception number “IRR-001” illustrated in FIG. 6 is acquired in step Sa1, and the packing process product identifier “WORK0001-PACKING-0001” is specified in step Sa11. Suppose. In this case, the work instruction information generation unit 114 refers to the work instruction information table 126 illustrated in FIG. 7, for example, the packing process product identifier “WORK0001-PACKING-0001” and the work procedure information “cardboard box. Please open. Two envelopes to be extracted are included. "

  Next, the work instruction information generation unit 114 collects the work instruction information generated up to this step and generates non-steady work instruction information (step Sa13 in FIG. 11). Then, the information is transmitted to the worker terminal 20 (step Sa14).

  The work instruction information acquisition unit 211 of the worker terminal 20 acquires the non-steady work instruction information transmitted from the process management server 10 via the communication unit 26 (step Sb1 in FIG. 12). Then, the information is stored in the storage unit 22.

  The image analysis unit 212 analyzes the image data periodically generated by the imaging unit 25 and detects the AR marker added to the product (step Sb2).

  The AR information generation unit 213 collates the product identifier indicated by the AR marker detected in step Sb2 with the non-steady-state work instruction information stored in the storage unit 22 (step Sb3). As a result of this collation, when the product identifier indicated by the AR marker does not exist in the steady work instruction information (step Sb4: NO), the process returns to step Sb2. On the other hand, as a result of this collation, when the product identifier indicated by the AR marker is present in the steady work instruction information (step Sb4: YES), the AR information generation unit 213 determines the intermediate result identified by the identifier. AR information for displaying discrimination information for discriminating an object and work instruction information corresponding to the intermediate product is generated (step Sb5).

  For example, when the non-steady-state work instruction information acquired in step Sb1 is illustrated in FIG. 8, and the product identifier indicated by the AR marker detected in step Sb2 is “WORK0001-PACKING-0001” Is assumed. In this case, the AR information generation unit 213, for example, the discrimination information for discriminating the intermediate product identified by the product identifier “WORK0001-PACKING-0001” and the work instruction information “corrugated cardboard” corresponding to the intermediate product. Please open the box. Two envelopes to be extracted are included. "

  Next, the display control unit 214 causes the display unit 24 to display discrimination information and work instruction information based on the AR information generated by the AR information generation unit 213 (step Sb6). An example of an image displayed on the display unit 24 is as shown in FIG.

  Thereafter, when the worker proceeds with the work according to the work instruction information and finally completes the work related to the non-steady work, the worker inputs the completion of the work to the worker terminal 20. Then, the work completion notification unit 215 transmits a work completion notification related to the non-normal work to the process management server 10 via the communication unit 26 (step Sb7).

  In the process management server 10 that has received this work completion notification, the DB information management unit 116 updates the information in the non-steady-state business request management table 125 based on the notification. Specifically, the status of the non-steady work, the operator identifier, and the work date information are updated. Thereafter, a notification that the status of the non-steady-state work has been updated to completed is transmitted from the process management server 10 to the worker terminal 20.

When the work completion notification unit 215 acquires the update notification transmitted from the process management server 10, the work completion notification unit 215 deletes the corresponding non-steady-state work instruction information stored in the storage unit 22 (step Sb8).
The above is an explanation of an example of the non-steady-state business response processing.

  According to the work support system 1 described above, by identifying and managing the identifiers of the products generated in the respective steps constituting the work, when an unsteady work occurs, the work target can be specified. It becomes possible. Further, the discrimination information for discriminating the work target and the work instruction information indicating the work content are displayed on the worker terminal 20, whereby the work by the worker is supported.

2. Modifications The above embodiment may be modified as follows. Further, the following modifications may be combined with one or more other modifications.

2-1. Modification 1
In the above embodiment, the display control unit 115 of the process management server 10 displays an image indicating the intermediate product together with the determination information for determining the intermediate product specified by the intermediate product specifying unit 113 in the real space. The information may be displayed on the display unit 24 of the worker terminal 20. By displaying the image, the identification of the work target is supported.

  Here, the image indicating the intermediate product is an image that is helpful for the operator to discriminate the intermediate product. Specifically, it is an image showing the appearance of the intermediate product. In particular, it is an image showing a characteristic part of the appearance. In the case of said embodiment, it is an image which shows the printing surface of printed matter. The image showing the intermediate product is displayed, for example, at the end of the display area so as not to disturb the worker's view.

  When displaying an image indicating an intermediate product, the work instruction information generation unit 114 generates work instruction information including image information indicating the product in addition to the product identifier and the work procedure information. Then, on the side of the worker terminal 20 that displays the image showing the intermediate product, the AR information generation unit 213 generates AR information for displaying the image showing the product in addition to the discrimination information and the work instruction information. To do.

2-2. Modification 2
In the above embodiment, when the display control unit 115 of the process management server 10 displays the work instruction information on the display unit 24 of the worker terminal 20, the work according to the proficiency level of the worker who is the work instruction target. The instruction information may be displayed. By displaying the work instruction information according to the proficiency level, it becomes possible to support the work according to the proficiency level of the worker.

  Here, the proficiency level is an index indicating the proficiency level. The proficiency level is set based on, for example, at least one of business experience time or number of experiences, presence / absence of qualifications necessary for performing the business, business test results, and evaluation by the manager. Here, the business is a regular business or a non-normal business. The work instruction information according to the proficiency level means that, for example, the work instruction information for an operator having a low proficiency level is described in more detail.

  When displaying the work instruction information according to the proficiency level, the work instruction information table 126 stores work procedure information in association with the proficiency level in addition to the work category and the process. That is, the work instruction information varies depending on the proficiency level. In addition, the process management server 10 stores in the storage unit 12 a worker information DB that manages proficiency level information of each worker carrying the worker terminal 20. Then, the work instruction information generation unit 114 generates work instruction information for each transmission destination of the non-steady work instruction information. At that time, the work instruction information generation unit 114 changes the work procedure information to be referred to according to the proficiency level of the transmission destination worker.

  Alternatively, when displaying the work instruction information according to the proficiency level, the work procedure information corresponding to all proficiency levels is transmitted to the worker terminal 20, and according to the proficiency level of the worker on the worker terminal 20 side, You may make it select the work procedure information displayed on the display part 24. FIG.

2-3. Modification 3
In the above embodiment, when the display control unit 115 of the process management server 10 displays the discrimination information and the work instruction information on the display unit 24 of the worker terminal 20, the display mode is changed according to the type of work. May be displayed. By changing the display mode according to the type of work, the work content can be easily identified.

  Here, the type of work is a work division in the above embodiment. The work category includes changes to deliverables and suspension of deliverables. Changes to deliverables include removal, replacement, and addition of printed materials. Next, the display mode is shape, color, or size.

  FIG. 13 is a diagram illustrating an example of an image displayed on the display unit 24 of the worker terminal 20. In the illustrated example, surrounding lines FB4 and FB5 and symbols M1 and M2 are displayed as discrimination information. Further, balloons B3 and B4 indicating work instruction information are displayed. In the example shown in the figure, the envelope E7 and the envelope E10 have different work divisions. Therefore, the envelope FB4 and the balloon B3 of the envelope E7 are shown as solid lines, whereas the envelope FB5 and the balloon B4 of the envelope E10 are displayed. Is indicated by a broken line. Further, the symbol M1 of the envelope E7 is a cross mark, whereas the symbol M2 of the envelope E10 is a double arrow.

  When the display mode is changed according to the type of work, the work instruction information generation unit 114 generates work instruction information including display mode information indicating the display mode in addition to the product identifier and the work procedure information. Then, on the side of the worker terminal 20 that displays the discrimination information and the work instruction information, the AR information generation unit 213 generates AR information based on the display mode information.

2-4. Modification 4
The AR marker according to the above embodiment may be an IC tag. In this case, the operator terminal 20 is provided with an IC tag reader instead of the imaging unit 25. Then, the AR information generation unit 213 collates the product identifier read from the IC tag by the reader with the non-steady-state work instruction information stored in the storage unit 22.

2-5. Modification 5
The worker terminal 20 according to the above embodiment may be a head mounted display other than the eyeglass type. For example, a hat-type head mounted display may be used. The display unit 24 of the worker terminal 20 may adopt a display method other than the optical transmission type. For example, the display unit 24 may be a video transmission type display. In other words, the display control unit 214 superimposes the discrimination information and the work instruction information on the scenery in the real space including the intermediate product (specifically, the scenery image captured by the imaging unit 25). May be displayed. In the above embodiment, for example, a virtual image projection method or a retinal projection method may be adopted as the projection method of the display unit 24.

  The worker terminal 20 according to the above embodiment may be a wearable computer other than the head mounted display. For example, a wristwatch type computer may be used. The worker terminal 20 may be a portable electronic device other than a wearable computer. For example, a tablet terminal, a smartphone, or a mobile phone may be used. When the worker terminal 20 is not an optically transmissive head-mounted display, the display control unit 214 superimposes the scenery in the real space including the intermediate product (specifically, the scenery image captured by the imaging unit 25). Then, the discrimination information and the work instruction information are displayed on the display unit 24.

2-6. Modification 6
All or part of the functions (other than the display control unit 115) realized by the control unit 11 of the process management server 10 according to the above embodiment may be realized by the control unit 21 of the worker terminal 20. Various databases stored in the storage unit 12 of the process management server 10 may be stored in the storage unit 22 of the worker terminal 20 or may be stored in an external server such as the process management server 10. The worker terminal 20 according to the present modification is an example of an “information processing apparatus” according to the present invention. The display control unit 214 of the worker terminal 20 according to the present modification is an example of the “display control unit” according to the present invention.

2-7. Modification 7
The program executed by the control unit 11 of the process management server 10 according to the above embodiment is provided in a state stored in a storage medium such as a magnetic tape, a magnetic disk, a flexible disk, an optical disk, a magneto-optical disk, or a memory. Also good. The program may be downloaded via a communication line such as the Internet.

DESCRIPTION OF SYMBOLS 1 ... Work support system, 10 ... Process management server, 11 ... Control part, 12 ... Memory | storage part, 13 ... Communication part, 20 ... Worker terminal, 21 ... Control part, 22 ... Memory | storage part, 23 ... Operation part, 24 ... Display unit, 25 ... Imaging unit, 26 ... Communication unit, 30 ... Communication line, 111 ... Unsteady business request acquisition unit, 112 ... Business progress status specifying unit, 113 ... Intermediate product specifying unit, 114 ... Work instruction information generating unit 115 ... Display control unit 116 ... DB information management unit 121 ... Business progress status management table 122 ... Printing process product management table 123 ... Post-processing process product management table 124 ... Packing process product management table 125: Non-steady-state business request management table, 126 ... Work instruction information table, 211 ... Work instruction information acquisition unit, 212 ... Image analysis unit, 213 ... AR information generation unit, 214 ... Display control unit, 21 ... work completion notification unit

Claims (8)

An intermediate product that is generated in each of multiple processes in the process of generating a product for each work when additional work is required in one work that produces the work through multiple processes An intermediate product specifying unit that specifies an intermediate product generated in the step of configuring the one business as a target of the work, with reference to a database that manages the identification information of
A display control unit for displaying discrimination information for discriminating the identified intermediate product in a real space on a display unit, and superimposing the discrimination information on a scene in the real space including the intermediate product An information processing apparatus comprising: a display control unit for displaying. The work instruction information for executing the work is different for each intermediate product generated in each of the plurality of steps in the process of generating the product in the one job.
The information processing apparatus according to claim 1, wherein the display control unit causes the display unit to display work instruction information of the work corresponding to the identified intermediate product together with the determination information. The work instruction information for performing the work differs depending on the proficiency level of the worker who is the work instruction target,
The display control unit causes the display unit to display work instruction information of the work corresponding to the proficiency level of the worker who is the work instruction target, together with the discrimination information. The information processing apparatus described.   The information processing apparatus according to claim 1, wherein the display control unit causes the display unit to display an image indicating the specified intermediate product together with the determination information. 5. The intermediate product generated in each of the plurality of steps in the process of generating the product in the one job has a different form. 5. Information processing device. An intermediate product that is generated in each of multiple processes in the process of generating a product for each work when additional work is required in one work that produces the work through multiple processes The information processing apparatus identifies the intermediate product generated in the process of configuring the one business as a target of the work with reference to a database that manages the identification information of
The information processing apparatus is a step of causing the display unit to display discrimination information for discriminating the identified intermediate product in the real space, wherein the information processing device is superimposed on a scene in the real space including the intermediate product. An information processing method comprising: displaying the discrimination information. An intermediate product that is generated in each of multiple processes in the process of generating a product for each work when additional work is required in one work that produces the work through multiple processes An intermediate product specifying unit that specifies an intermediate product generated in the step of configuring the one business as a target of the work, with reference to a database that manages the identification information of
A server comprising: a transmission unit that transmits information for displaying discrimination information for discriminating the identified intermediate product in real space to the terminal device;
A terminal device comprising: a display control unit configured to display the determination information on a display unit superimposed on a scene in the real space including the intermediate product based on the information transmitted from the transmission unit of the server; Information processing system provided. Computer
An intermediate product that is generated in each of multiple processes in the process of generating a product for each work when additional work is required in one work that produces the work through multiple processes An intermediate product specifying unit that specifies an intermediate product generated in the step of configuring the one business as a target of the work, with reference to a database that manages the identification information of
A display control unit for displaying discrimination information for discriminating the identified intermediate product in a real space on a display unit, and superimposing the discrimination information on a scene in the real space including the intermediate product Program to function as a display control unit to display.

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