JP6835187B2 - Information processing equipment, information processing methods, information processing systems and programs - Google Patents

Description

The present invention relates to an information processing device, an information processing method, an information processing system and a program.

In the production market in recent years, outsourcing of printing business has become one business model. One example is a service that receives requests from customers and undertakes all operations such as printing, post-processing, packing, and shipping. In the past, all you had to do was print a large amount of data with a printer, put it in an envelope with a machine, and send it to the post office all at once. Is becoming a personalized and variable business that puts advertisements for services such as banks that are actually contracted into envelopes. This variable work is often done manually without using a machine because the work content is complicated and the amount is small.

In the course of this business, the outsourced customer asked for the printed products scheduled for work today to extract mail to a specific destination, suspend shipping to a specific mail, or advertise a specific service. Urgent requests such as replacement and addition of enclosed advertisements are made every day. Responding to such sudden and urgent non-routine work due to customer convenience is a heavy burden on field workers and managers.

In order to respond efficiently and reliably to non-routine work, it is necessary for all parties concerned to recognize the occurrence of non-routine work at an early stage and to surely recognize the work target and work content. This is because the recovery work becomes more complicated as the printed product creation work progresses to the subsequent process, such as taking out the printed matter to be extracted from the envelope or searching for the target envelope from the envelope group packed in the cardboard box. Because it will end up. In the case of routine work, it is possible to carry out the work reliably by preparing a work instruction sheet that describes the work procedure as before, but it is not known when the above-mentioned non-routine work will occur. Since the work procedure changes according to the customer's request, there is a limit to the method based on the conventional work instruction sheet.

As a method of presenting a work procedure that does not depend on a work instruction, a method using Augmented Reality (AR) can be considered. For example, Patent Document 1 proposes an information processing device that displays AR guidance that presents an operation for recovering from an error that occurs in the image forming device. Patent Document 2 proposes AR eyeglasses that additionally present in a real space storage unit instruction information instructing a storage unit containing an article to be picked to a wearer.

Japanese Unexamined Patent Publication No. 2013-140563 Japanese Unexamined Patent Publication No. 2014-43353

In the above-mentioned print product production work, the work target of the non-routine work changes as the process progresses. For example, it changes like printed matter, booklets, envelopes, and cardboard. Therefore, unless the information on the deliverables is associated and managed between each process, the work target of the non-routine work cannot be specified.

The present invention has been made in view of such circumstances, and an object of the present invention is to specify the target of the work when additional work is required in the work of generating a deliverable through a plurality of steps. And.

In order to solve the above-mentioned problems, the information processing apparatus according to claim 1 of the present invention is used when additional work is required in one work in which a deliverable is generated through a plurality of steps. With reference to the database that manages the identification information of the intermediate deliverables generated in each of the plurality of processes in the process of generating the deliverables, the intermediate deliverables generated in the steps constituting the one business are described above. A display for displaying on the display unit an intermediate product specifying unit specified as a work target, discrimination information for discriminating the specified intermediate product in the real space, and an image showing the specified intermediate product. It is a control unit, and includes a display control unit that superimposes the discrimination information and the image on the scenery in the real space including the intermediate product.

In the information processing apparatus according to claim 2 of the present invention, in the configuration according to claim 1, the work instruction information for executing the work is a plurality of the work instruction information in the process of generating the deliverable in the one work. The display control unit displays the work instruction information of the work corresponding to the specified intermediate product on the display unit together with the discrimination information, which is different for each intermediate product generated in each of the steps. It is characterized by.

In the information processing apparatus according to claim 3 of the present invention, in the configuration according to claim 1 or 2, the work instruction information for executing the work differs depending on the proficiency level of the worker who is the referent of the work. The display control unit is characterized in that, together with the discrimination information, the work instruction information of the work corresponding to the proficiency level of the worker who is the instruction target of the work is displayed on the display unit.

The information processing apparatus according to claim 4 of the present invention has the configuration according to any one of claims 1 to 3, in each of the plurality of steps in the process of producing the deliverable in the one business. The intermediate products produced are characterized by different morphologies.

The information processing apparatus according to claim 5 of the present invention has the configuration according to any one of claims 1 to 4, wherein the database is a first intermediate generated in the first step of the plurality of steps. The identification information of the deliverable and the identification information of the second intermediate deliverable generated based on the first intermediate deliverable in the second step following the first step are managed in association with each other, and the intermediate result is managed. The object identification unit is characterized in that when the first intermediate product is specified as the target of the work, the second intermediate product associated with the first intermediate product is also specified. ..

The information processing method according to claim 6 of the present invention is a process in which a deliverable is generated for each work when an additional work is required in one work in which the deliverable is generated through a plurality of steps. With reference to the database that manages the identification information of the intermediate deliverables generated in each of the plurality of steps, the information processing apparatus sets the intermediate deliverables generated in the steps constituting the one task as the target of the work. The step of specifying, the step of displaying the discrimination information for the information processing apparatus to discriminate the specified intermediate product in the real space, and the image showing the specified intermediate product on the display unit. The step includes a step of superimposing the discrimination information and the image on the scenery in the real space including the intermediate product.

The information processing system according to claim 7 of the present invention is a process in which a product is generated for each business when an additional work is required in one business in which the product is generated through a plurality of steps. Refers to the database that manages the identification information of the intermediate deliverables generated in each of the plurality of processes, and identifies the intermediate deliverables generated in the steps constituting the one business as the target of the work. Transmission to transmit information for displaying the object identification unit, the identification information for discriminating the identified intermediate deliverable in the real space, and the image showing the identified intermediate deliverable to the terminal device. Based on the information transmitted from the transmission unit of the server and the server including the unit, the discrimination information and the image are displayed on the display unit by superimposing on the scenery in the real space including the intermediate product. It is provided with a terminal device including a display control unit for displaying.

In the program according to claim 8 of the present invention, when an additional work is required in one business in which a product is generated through a plurality of steps, a product is generated for each business. By referring to the database that manages the identification information of the intermediate deliverables generated in each of the plurality of steps in the process, the intermediate deliverables generated in the steps constituting the one business are specified as the target of the work. A display control unit that displays on the display unit a product identification unit, discrimination information for discriminating the specified intermediate product in the real space, and an image showing the specified intermediate product. It functions as a display control unit that superimposes the discrimination information and the image on the scenery in the real space including the intermediate product.

According to the invention of claim 1, 4, 6, 7 or 8, when an additional work is required in the work of generating a deliverable through a plurality of steps, the target of the work is specified. be able to.
According to the invention of claim 2, the work can be supported.
According to the invention of claim 3, it is possible to support the work according to the proficiency level of the worker.

It is a figure which shows an example of the structure of the work support system 1. It is a figure which shows an example of the business progress management table 121. It is a figure which shows an example of the printing process product management table 122. It is a figure which shows an example of the post-processing process product management table 123. It is a figure which shows an example of the packing process product management table 124. It is a figure which shows an example of the non-routine business request management table 125. It is a figure which shows an example of the work instruction information table 126. It is a figure which shows an example of the data structure of the non-routine work instruction information. It is a figure which shows an example of the image displayed on the display unit 24. It is a flowchart which shows an example of the non-routine business correspondence processing. It is a flowchart which shows an example of the non-routine business correspondence processing. It is a flowchart which shows an example of the non-routine business correspondence processing. It is a figure which shows an example of the image displayed on the display unit 24.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
1. 1. Embodiment 1-1. Configuration FIG. 1 is a diagram showing an example of the configuration of the work support system 1 according to the embodiment of the present invention. The work support system 1 is installed in, for example, a print center, and supports a printing product creation work in which operations such as printing, post-processing, packing, and shipping are collectively performed in response to a request from a customer. The work support system 1 particularly supports non-routine work. The work support system 1 is an example of the "information processing system" according to the present invention. The work support system 1 includes a process management server 10 and a plurality of worker terminals 20. The process management server 10 and the worker terminal 20 are connected to each other via a communication line 30. The communication line 30 is, for example, a wireless LAN (Local Area Network).

The process control server 10 is a computer that manages the progress of the printing product production work. In addition, it is a computer that instructs on-site workers to respond to non-routine work when it occurs. The process control server 10 is, for example, a print server. The process control server 10 is an example of the "information processing device" according to the present invention. The process control server 10 generally includes a control unit 11, a storage unit 12, and a communication unit 13.

The control unit 11 includes a CPU (Central Processing Unit), a ROM (Read Only Memory), and a RAM (Random Access Memory). The CPU controls each unit of the process management server 10 by loading and executing a program on the RAM from the ROM or the storage unit 12. The functions realized by the control unit 11 will be described later. The storage unit 12 is a storage device such as a hard disk drive or a flash memory. The storage unit 12 stores a program executed by the CPU and various databases. Various databases will be described later. The various databases may be stored in an external server. The communication unit 13 is a communication interface such as a data communication card. The communication unit 13 communicates with the worker terminal 20 via the communication line 30.

FIG. 2 is a diagram showing an example of a business progress management table 121 stored in the storage unit 12. The business progress management table 121 is a table for managing the progress of each printed product creation business. In the illustrated example, it is recorded whether or not each process of the printing process, the post-processing process, the packing process, and the shipping process is completed for each printed product producing operation. Blanks indicate that the process has not been completed. Here, the printing process is a process in which an image is formed on a recording medium by a printer to generate a printed matter. The post-treatment step is a step in which the printed matter produced in the printing step is post-treated by a post-processing machine (that is, a finisher). Post-treatment is processing of printed matter such as folding, sealing, stapling, drilling, bookbinding, cutting, and binding. The packing step is a step of packing a plurality of printed matter that has been post-treated in the post-treatment step into a container. The shipping process is a process in which a label for shipping is attached to a container in which printed matter is packed in the packing process, and the printed matter is delivered to the shipping company. In the business progress management table 121, the business number is identification information for uniquely identifying each printed product creation business.

FIG. 3 is a diagram showing an example of a printing process product management table 122 stored in the storage unit 12. The printing process deliverable management table 122 is a table for managing information about the deliverables generated in the printing process. More specifically, it is a table for associating the product produced in the printing process with the product produced in the post-processing process. The printing process product management table 122 is created for each printing product creation operation. The illustrated example is the printing process product management table 122 related to the business number “WORK0001”. Each record constituting the printing process product management table 122 is composed of fields of a printing process product identifier, a securities number, and a post-processing process product identifier. Here, the printing process product identifier is identification information for uniquely identifying the product generated in the printing process. The securities number is the identification information of the printed matter. The post-processing process product identifier is identification information for uniquely identifying the product generated in the post-processing process.

FIG. 4 is a diagram showing an example of the post-processing process product management table 123 stored in the storage unit 12. The post-processing process deliverable management table 123 is a table for managing information about the deliverables generated in the post-processing process. More specifically, it is a table for associating the deliverables produced in the post-processing process with the deliverables produced in the packing process. The post-processing process product management table 123 is created for each print product creation operation. The illustrated example is the post-processing process product management table 123 related to the business number “WORK0001”. Each record constituting the post-processing process product management table 123 is composed of each field of the post-processing process product identifier, the enclosed product code, and the packing process product identifier. Here, the enclosed item code is the identification information of the enclosed item. The packing process deliverable identifier is identification information for uniquely identifying the deliverable generated in the packing process.

FIG. 5 is a diagram showing an example of a packing process product management table 124 stored in the storage unit 12. The packing process deliverables management table 124 is a table for managing information about the deliverables generated in the packing process. The packing process product management table 124 is created for each printed product creation operation. The illustrated example is the packing process deliverable management table 124 according to the business number “WORK0001”. Each record constituting the packing process deliverable management table 124 is composed of fields of a packing process deliverable identifier, a destination, and a scheduled shipping date and time.

FIG. 6 is a diagram showing an example of a non-stationary business request management table 125 stored in the storage unit 12. The non-routine work request management table 125 is a table for managing the non-routine work requested by the customer. Here, the non-routine work is a sudden and highly urgent work requested by a customer who is a consignor of a printed product production work due to customer convenience. Specifically, for printed products scheduled to be worked on today, work such as extracting mail to a specific destination, suspending shipping to a specific mail, replacing a specific service advertisement, adding an enclosed advertisement, etc. It is a request. In the illustrated example, each record in the non-routine work request management table 125 is composed of fields such as a reception number, a work number, a work target condition, a work division, work content details, a status, a worker identifier, and a work date and time. Here, the reception number is identification information for uniquely identifying the non-routine work. The work target condition is information for identifying the work target of non-routine work. The work category is the type of work. The status is information indicating whether or not the work has been completed. The blank indicates that the work has not been completed. The worker identifier is identification information of the worker who has completed the work. The work date and time is the date and time when the work was completed.

FIG. 7 is a diagram showing an example of the work instruction information table 126 stored in the storage unit 12. The work instruction information table 126 is a table for managing work instruction information transmitted to the worker terminal 20 in order to deal with non-routine work. In the illustrated example, work procedure information is registered in association with work categories and processes.

Next, the functions realized by the control unit 11 will be described. As shown in FIG. 1, the control unit 11 includes a non-stationary work request acquisition unit 111, a work progress status identification unit 112, an intermediate product identification unit 113, a work instruction information generation unit 114, and a display control unit 115. Then, a function called DB information management unit 116 is realized.

The non-routine work request acquisition unit 111 acquires a request for the work when additional work is required in the work in which the deliverable is generated through a plurality of steps.

Here, the business is a printing product production business in the present embodiment. The deliverable generated as a result of the work is the one that is completed as a result when all the processes constituting the work are completed. In this embodiment, it is a printed product. If the work is completed only in the printing process, the deliverable will be printed matter, and if the work is completed in the post-processing process, the deliverable will be, for example, an envelope (including printed matter), and the work will be completed in the packing process. The deliverable is, for example, a cardboard box (including an envelope), and when the work is completed in the shipping process, the deliverable is, for example, a cardboard box (including an envelope) with a shipping label attached.

Next, the process that constitutes the business is a process in which some kind of product is generated. In the post-process, a deliverable is generated based on the deliverable generated in the pre-process. Specifically, some member is added to the product produced in the previous process to generate the product. In the present embodiment, the deliverable is generated by including the deliverable produced in the previous step in some member. Specifically, the process is any one of a printing process, a post-processing process, a packing process, and a shipping process.

Next, the additional work is a work that is not supposed in the routine work. That is, it is a non-regular work. Non-routine work includes not only customer convenience but also worker mistakes. Specifically, the additional work includes changing the deliverables generated in the processes constituting the work, suspending the shipment of the deliverables, and the like. Deliverable changes include sampling, replacement, and addition of printed matter.

Next, the case where additional work is required is the case where the non-routine business request sent from the customer is acquired by the process management server 10. In the present embodiment, the non-routine work request is composed of each item of work number, work target condition, work classification, and work content details. The method of acquiring the non-regular business request is, for example, e-mail, file transmission, facsimile, mail, or the like. When the non-routine business request acquisition unit 111 acquires the non-routine business request, the non-routine business request acquisition unit 111 registers the request content in the non-routine business request management table 125. The case where additional work is required is the case where a non-routine work request registered by the worker is acquired by the process management server 10 when a mistake by the worker is discovered.

The business progress status specifying unit 112 specifies the progress status of the business related to the non-routine business request acquired by the non-scheduled business request acquisition unit 111. Specifically, with reference to the work progress management table 121, it is specified to what process the work related to the non-routine work request has been completed. Then, if the work has not been completed yet, the work progress status specifying unit 112 determines that it is possible to accept the non-steady-state work request, and outputs a notification to that effect. On the other hand, if the work has already been completed, it is determined that the non-routine work request cannot be accepted, and a notification to that effect is output. Here, the case where the work has already been completed is the case where the shipping process has already been completed in the present embodiment. Further, in the present embodiment, the notification to the effect that the non-routine work request can be accepted or not is given to the customer who requested the non-routine work. The notification method is, for example, e-mail, file transmission, facsimile, mail, or the like.

When the non-routine business request acquisition unit 111 acquires the non-routine business request, the intermediate product identification unit 113 identifies the intermediate product generated in the process constituting the business related to the request as the work target. ..

Here, the intermediate deliverable is a deliverable generated in the middle of business. In other words, it is a product produced in the process of generating the final product of the business. The form of intermediate deliverables changes as the business process progresses. For example, it changes from small to large. In this embodiment, it changes, for example, a printed matter, an envelope (including a printed matter), and a cardboard box (including an envelope). A marker indicating identification information of the intermediate product is added to each intermediate product. In this embodiment, an AR marker is added. The AR marker is, for example, a one-dimensional or two-dimensional barcode.

In identifying the work target, the intermediate product identification unit 113 refers to a database that manages identification information of intermediate products generated in each of a plurality of processes in the process of generating products for each business.

Here, the database is, specifically, a group of tables that associates the identification information of the business with the intermediate deliverables generated in each process. In the present embodiment, there are a printing process product management table 122, a post-processing process product management table 123, and a packing process product management table 124. The intermediate product identification unit 113 identifies the identification information of the product of each process based on the business number and the work target condition related to the non-routine business request with reference to these tables. The identification information of the intermediate product is the identification information that uniquely identifies the intermediate product. In this embodiment, it is composed of a combination of a business number, a process name, and an arbitrary number.

The work instruction information generation unit 114 is based on the work classification related to the non-routine work request acquired by the non-stationary work request acquisition unit 111 and the process in which the intermediate product specified by the intermediate product identification unit 113 is generated. Then, work instruction information indicating the action to be taken by the worker for the intermediate product is generated.

Here, the work instruction information is, for example, information for instructing an operator to open, dispose, suspend, add, etc., an intermediate product. Work instruction information is different for each intermediate product. In the present embodiment, the work instruction for the intermediate product generated in the post-process indicates the work of taking out the intermediate product generated in the previous process. The work instruction information is not limited to character information but may be image information (for example, pictogram).

The work instruction information generation unit 114 refers to the work instruction information table 126 when generating the work instruction information. The work instruction information generation unit 114 generates work instruction information for each process based on the work division, and collectively generates the non-routine work instruction information. FIG. 8 is a diagram showing an example of a data structure of non-routine work instruction information. In the example shown in the figure, it is composed of a reception number for non-routine work and work instruction information for each process. The work instruction information of each process is composed of the deliverable identifier and the work procedure. In the illustrated example, work instruction information for the deliverables of the post-treatment process and the packing process is included.

The display control unit 115 causes the display unit to display discrimination information for discriminating the intermediate product specified by the intermediate product identification unit 113 in the real space. In addition to the discrimination information, the work instruction information corresponding to the specified intermediate product is displayed on the display unit.

Here, the display unit is the display unit 24 of the worker terminal 20 in the present embodiment. The discrimination information is information for highlighting the intermediate product. For example, figures such as surrounding lines and arrows, characters, colors, and the like. The work instruction information corresponding to the intermediate product is the work instruction information stored in the database in association with the intermediate product. In the present embodiment, the work instruction information is stored in the work instruction information table 126 in association with the process in which the intermediate product is generated.

Specifically, the display control unit 115 generates non-routine work instruction information generated by the work instruction information generation unit 114 so that the discrimination information and the work instruction information can be displayed on the display unit 24 of the worker terminal 20. Is transmitted to the worker terminal 20. The display control unit 115 is an example of the “display control unit” and the “transmission unit” according to the present invention.

The DB information management unit 116 manages information in various tables. Specifically, the progress status of each printed product creation business managed in the business progress status management table 121 is updated based on the process completion notification transmitted from the worker terminal 20. Further, the product identifier notified from the worker terminal 20 is registered in the printing process product management table 122, the post-processing process product management table 123, and the packing process product management table 124. Further, based on the work completion notification transmitted from the worker terminal 20, the status of the non-routine work managed in the non-routine work request management table 125 is updated.
The above is the description about the configuration of the process control server 10.

Next, the worker terminal 20 is a terminal device carried by a worker engaged in printing product creation work. In this embodiment, it is a wearable computer. More specifically, it is a glasses-type head-mounted display. As shown in FIG. 1, the worker terminal 20 generally includes a control unit 21, a storage unit 22, an operation unit 23, a display unit 24, an imaging unit 25, and a communication unit 26.

The control unit 21 includes a CPU, a ROM, and a RAM. The CPU controls each part of the worker terminal 20 by loading and executing a program on the RAM from the ROM or the storage unit 22. The functions realized by the control unit 21 will be described later. The storage unit 22 is a storage device such as a flash memory. The storage unit 22 stores a program executed by the CPU and non-routine business instruction information transmitted from the process management server 10. The operation unit 23 is an input device such as a touch sensor or a key. The display unit 24 is an optical transmission type display arranged so as to cover the front of both eyes of the operator. The worker wearing the worker terminal 20 can see the scene in the real space and at the same time, see the additional information displayed by the display unit 24. The display unit 24 is, for example, a pair of left and right small displays. The image pickup unit 25 is a digital camera including an image pickup device such as a CCD (Charge Coupled Device) and a lens. The imaging unit 25 converts the light incident through the lens into a signal by the CCD, and generates image data based on this signal. The imaging unit 25 is arranged so that its lens faces the direction of the operator's line of sight, and images the real space beyond the operator's line of sight. The image pickup unit 25 is fixed to, for example, a central portion in the left-right direction of a display unit 24, which is a pair of left and right small displays. The communication unit 26 is a communication interface such as a data communication card. The communication unit 26 communicates with the process management server 10 via the communication line 30.

Next, the functions realized by the control unit 21 will be described. As shown in FIG. 1, the control unit 21 realizes the functions of the work instruction information acquisition unit 211, the image analysis unit 212, the AR information generation unit 213, the display control unit 214, and the work completion notification unit 215. To.

When the work instruction information acquisition unit 211 acquires the non-routine work instruction information transmitted from the process management server 10 via the communication unit 26, the work instruction information acquisition unit 211 stores the information in the storage unit 22.

The image analysis unit 212 analyzes the image data periodically generated by the image pickup unit 25 to detect the AR marker added to the deliverable.

The AR information generation unit 213 collates the deliverable identifier indicated by the AR marker detected by the image analysis unit 212 with the non-routine work instruction information stored in the storage unit 22. Then, when the deliverable identifier indicated by the AR marker exists in the routine work instruction information, the discrimination information for discriminating the intermediate deliverable identified by the identifier and the work corresponding to the intermediate deliverable. Generate AR information for displaying the instruction information.

Based on the AR information generated by the AR information generation unit 213, the display control unit 214 superimposes the discrimination information and the work instruction information on the scenery in the real space including the intermediate product, and causes the display unit 24 to display the discrimination information and the work instruction information.

Here, the discrimination information is displayed so as to be in the operator's field of view at the same time as the corresponding intermediate deliverable. That is, it appears to be located near the intermediate product. More specifically, it is displayed so as to surround the intermediate product or to overlap the intermediate product. The display timing of the discrimination information is, for example, when the corresponding intermediate product comes into the worker's field of view. In the present embodiment, the AR marker indicating the deliverable identifier included in the non-routine work instruction information is detected by the image analysis unit 212.

FIG. 9 is a diagram showing an example of an image displayed on the display unit 24. FIG. 9A shows the discrimination information and the work instruction information displayed when the work target of the non-routine work is the cardboard box CB2. In the illustrated example, the box line FB1 is displayed as the discrimination information, and the balloon B1 indicating the work instruction information is displayed. FIG. 9B shows the discrimination information and the work instruction information displayed when the work target of the non-routine work is the envelopes E2 and E4. In the illustrated example, the surrounding lines FB2 and FB3 are displayed as the discrimination information, and the balloon B2 indicating the work instruction information is displayed.

Next, when the completion of the work related to the non-routine work is registered by the worker, the work completion notification unit 215 transmits the work completion notification to the process management server 10 via the communication unit 26. The completion of the work may be registered via the operation unit 23, or may be registered via the imaging unit 25 by performing a predetermined gesture. The work completion notification includes a worker identifier and work date / time information. When the work completion notification unit 215 receives a notification from the process control server 10 that the status of the non-routine work has been updated to completed in the non-routine work request management table 125, the corresponding steady state is stored in the storage unit 22. Delete the external business instruction information.

1-2. Operation Next, the operation of the work support system 1 will be described. Specifically, an example of the non-routine business handling process executed when the non-routine business for the customer's convenience occurs will be described. 10 and 11 are flowcharts showing an example of processing executed by the process management server 10, and FIG. 12 is a flowchart showing an example of processing particularly executed by the worker terminal 20.

When a non-routine business for the convenience of the customer occurs, first, the non-routine business request acquisition unit 111 of the process management server 10 acquires the non-routine business request (step Sa1). Then, the request content is registered in the non-routine business request management table 125.

Next, the business progress status specifying unit 112 specifies the progress status of the business related to the non-routine business request acquired in step Sa1 with reference to the business progress status management table 121 (step Sa2). Then, it is determined whether or not the shipping process has already been completed for the work related to the non-routine work request (step Sa3). As a result of this determination, if the shipping process has already been completed (step Sa3: YES), the business progress status specifying unit 112 determines that the non-steady-state business request cannot be accepted, and notifies the customer to that effect. Is transmitted to (step Sa15). Then, this process ends. On the other hand, as a result of this determination, if the shipping process has not been completed yet (step Sa3: NO), the business progress status specifying unit 112 determines that it is possible to accept non-routine business requests, and notifies the customer to that effect. Is transmitted to (step Sa4).

For example, in step Sa1, it is assumed that the non-regular business request of the reception number “IRR-001” illustrated in FIG. 6 is acquired. In this case, according to the business progress management table 121 exemplified in FIG. 2, the business (business number "WORK0001") is completed only up to the packing process, so that the business progress status specifying unit 112 is out of steady state. Judge that business requests can be accepted.

When the work related to the non-routine work request can be accepted, the intermediate product identification unit 113 sets the printing process deliverable identifier and the printing process product management table 122 based on the non-routine work request acquired in step Sa1. Identify by reference (step Sa5).

For example, in step Sa1, it is assumed that the non-regular business request of the reception number “IRR-001” illustrated in FIG. 6 is acquired. In this case, since the business number is "WORK0001" and "stock number XXXX or YYYY" is set as the work target condition, the intermediate product identification unit 113 is the printing process product management table exemplified in FIG. With reference to 122, the printing process deliverable identifiers "WORK0001-PRINT-0001" and "WORK0001-PRINT-0002" are specified.

Next, the work instruction information generation unit 114 generates work instruction information related to the product of the printing process based on the non-routine work request acquired in step Sa1 and the printing process product identifier specified in step Sa5. Generate (step Sa6).

For example, in step Sa1, the non-routine work request of the reception number “IRR-001” exemplified in FIG. 6 is acquired, and in step Sa5, the printing process deliverable identifier “WORK0001-PRINT-0001” is specified. Suppose. In this case, according to the work instruction information table 126 exemplified in FIG. 7, since the work procedure is not associated with the work category “sampling” and the printing process, the work instruction information generation unit 114 is the printing process product. Generate work instruction information consisting only of the identifier "WORK0001-PRINT-0001".

Next, the work progress status specifying unit 112 determines whether or not the post-processing process has already been completed for the work related to the non-routine work request acquired in step Sa1 (step Sa7). As a result of this determination, if the post-processing step has not been completed yet (step Sa7: NO), the present processing proceeds to step Sa13. On the other hand, as a result of this determination, if the post-processing step has already been completed (step Sa7: YES), the present processing proceeds to step Sa8.

When the post-processing process has already been completed, the intermediate product identification unit 113 sets the post-processing process product identifier and the printing process product management table 122 based on the printing process product identifier specified in step Sa5. Refer to and identify (step Sa8).

For example, in step Sa5, it is assumed that the printing process product identifier “WORK0001-PRINT-0001” illustrated in FIG. 3 is specified. In this case, the intermediate product identification unit 113 specifies the post-processing process product identifier “WORK0001-FINISHING-0001” with reference to the printing process product management table 122 illustrated in the figure.

Next, the work instruction information generation unit 114 determines the work instruction related to the deliverable of the post-processing process based on the non-steady-state work request acquired in step Sa1 and the post-processing process deliverable identifier specified in step Sa8. Generate information (step Sa9).

For example, in step Sa1, when the non-routine work request of the reception number “IRR-001” exemplified in FIG. 6 is acquired, and in step Sa8, the post-processing process deliverable identifier “WORK0001-FINISHING-0001” is specified. Is assumed. In this case, the work instruction information generation unit 114 refers to the work instruction information table 126 exemplified in FIG. 7, and refers to the post-processing process deliverable identifier “WORK0001-FINISHING-0001” and the work procedure information “envelope to be extracted”. Generate work instruction information including "Please discard."

Next, the work progress status specifying unit 112 determines whether or not the packing process has already been completed for the work related to the non-routine work request acquired in step Sa1 (step Sa10). As a result of this determination, if the packing process has not been completed yet (step Sa10: NO), the present process proceeds to step Sa13. On the other hand, as a result of this determination, if the packing process has already been completed (step Sa10: YES), the present process proceeds to step Sa11.

When the packing process has already been completed, the intermediate product identification unit 113 sets the packing process product identifier and the post-processing process product management table 123 based on the post-processing process product identifier specified in step Sa8. Refer to and specify (step Sa11).

For example, in step Sa8, it is assumed that the post-processing process deliverable identifier “WORK0001-FINISHING-0001” exemplified in FIG. 4 is specified. In this case, the intermediate product identification unit 113 specifies the packing process product identifier “WORK0001-PACKING-0001” with reference to the post-processing process product management table 123 illustrated in the figure.

Next, the work instruction information generation unit 114 generates work instruction information related to the deliverable of the packing process based on the non-steady-state work request acquired in step Sa1 and the packing process deliverable identifier specified in step Sa11. Generate (step Sa12).

For example, in step Sa1, the case where the non-routine work request of the reception number “IRR-001” exemplified in FIG. 6 is acquired and the packing process deliverable identifier “WORK0001-PACKING-0001” is specified in step Sa11. Suppose. In this case, the work instruction information generation unit 114 refers to the work instruction information table 126 exemplified in FIG. 7, for example, the packing process product identifier “WORK0001-PACKING-0001” and the work procedure information “cardboard box”. Generate work instruction information including "Please open. Two envelopes to be extracted are included."

Next, the work instruction information generation unit 114 collectively generates the non-steady-state work instruction information by collecting the work instruction information generated up to this step (step Sa13 in FIG. 11). Then, the information is transmitted to the worker terminal 20 (step Sa14).

The work instruction information acquisition unit 211 of the worker terminal 20 acquires the non-routine work instruction information transmitted from the process management server 10 via the communication unit 26 (step Sb1 in FIG. 12). Then, the information is stored in the storage unit 22.

The image analysis unit 212 analyzes the image data periodically generated by the image pickup unit 25 to detect the AR marker added to the deliverable (step Sb2).

The AR information generation unit 213 collates the deliverable identifier indicated by the AR marker detected in step Sb2 with the non-routine work instruction information stored in the storage unit 22 (step Sb3). As a result of this collation, if the deliverable identifier indicated by the AR marker does not exist in the routine work instruction information (step Sb4: NO), this process returns to step Sb2. On the other hand, as a result of this collation, if the deliverable identifier indicated by the AR marker exists in the routine work instruction information (step Sb4: YES), the AR information generation unit 213 performs the intermediate result identified by the identifier. AR information for displaying the discrimination information for discriminating the object and the work instruction information corresponding to the intermediate deliverable is generated (step Sb5).

For example, when the non-stationary work instruction information acquired in step Sb1 is exemplified in FIG. 8, and the deliverable identifier indicated by the AR marker detected in step Sb2 is "WORK0001-PACKING-0001". Is assumed. In this case, the AR information generation unit 213, for example, determines the discrimination information for discriminating the intermediate deliverable identified by the deliverable identifier "WORK0001-PACKING-0001" and the work instruction information "cardboard" corresponding to the intermediate deliverable. Please open the box. Two envelopes to be extracted are included. "Is generated AR information to display.

Next, the display control unit 214 causes the display unit 24 to display the discrimination information and the work instruction information based on the AR information generated by the AR information generation unit 213 (step Sb6). An example of the image displayed on the display unit 24 is as shown in FIG.

After that, when the worker proceeds with the work according to the work instruction information and finally completes the work related to the non-routine work, the worker inputs the completion of the work to the worker terminal 20. Then, the work completion notification unit 215 transmits the completion notification of the work related to the non-routine work to the process management server 10 via the communication unit 26 (step Sb7).

In the process management server 10 in which the work completion notification is received, the DB information management unit 116 updates the information in the non-routine business request management table 125 based on the notification. Specifically, the status of non-routine work, the worker identifier, and the work date / time information are updated. After that, a notification that the status of the non-routine work has been updated to completed is transmitted from the process management server 10 to the worker terminal 20.

When the work completion notification unit 215 acquires the update notification transmitted from the process management server 10, the work completion notification unit 215 deletes the corresponding non-routine work instruction information stored in the storage unit 22 (step Sb8).
The above is an explanation of an example of non-routine business handling processing.

According to the work support system 1 described above, by managing the identifiers of the deliverables generated in each process constituting the work in association with each other, when a non-routine work occurs, the work target can be specified. It will be possible. Further, the work by the worker is supported by displaying the discrimination information for discriminating the work target and the work instruction information indicating the work content on the worker terminal 20.

2. 2. Modification Example The above embodiment may be modified as follows. Further, the following modification may be combined with one or more other modification.

2-1. Modification 1
In the above embodiment, the display control unit 115 of the process management server 10 displays an image showing the intermediate product together with the discrimination information for discriminating the intermediate product specified by the intermediate product identification unit 113 in the real space. , May be displayed on the display unit 24 of the worker terminal 20. By displaying the image, the identification of the work target is supported.

Here, the image showing the intermediate product is an image that can be used as a reference for the worker to discriminate the intermediate product. Specifically, it is an image showing the appearance of an intermediate product. In particular, it is an image showing a characteristic portion of the appearance. In the case of the above embodiment, it is an image showing a printed surface of a printed matter. The image showing the intermediate deliverable is displayed, for example, at the edge of the display area so as not to obstruct the operator's view.

When displaying an image showing an intermediate product, the work instruction information generation unit 114 generates work instruction information including image information indicating the product in addition to the product identifier and work procedure information. Then, on the side of the worker terminal 20 that displays the image showing the intermediate product, the AR information generation unit 213 generates AR information for displaying the image showing the product in addition to the discrimination information and the work instruction information. To do.

2-2. Modification 2
In the above embodiment, when the display control unit 115 of the process management server 10 displays the work instruction information on the display unit 24 of the worker terminal 20, the work according to the proficiency level of the worker who is the target of the work instruction. The instruction information may be displayed. By displaying the work instruction information according to the proficiency level, it is possible to support the work according to the proficiency level of the worker.

Here, the proficiency level is an index showing the degree of proficiency. The proficiency level is set based on, for example, at least one of the experience time or the number of experiences of the work, the presence or absence of the qualification required to perform the work, the result of the work test, and the evaluation by the manager. Here, the business is a regular business or a non-regular business. The fact that the work instruction information corresponds to the proficiency level means that the explanation becomes more detailed, for example, as the work instruction information for the worker with a lower proficiency level becomes more detailed.

When displaying the work instruction information according to the proficiency level, the work instruction information table 126 stores the work procedure information in association with the proficiency level in addition to the work division and the process. That is, the work instruction information differs depending on the proficiency level. Further, the process management server 10 stores the worker information DB that manages the proficiency level information of each worker carrying the worker terminal 20 in the storage unit 12. Then, the work instruction information generation unit 114 generates work instruction information for each destination of the non-steady-state work instruction information. At that time, the work instruction information generation unit 114 changes the work procedure information to be referred to according to the proficiency level of the transmission destination worker.

Alternatively, in displaying the work instruction information according to the proficiency level, the work procedure information corresponding to all the proficiency levels is transmitted to the worker terminal 20, and the worker terminal 20 side according to the proficiency level of the worker. The work procedure information to be displayed on the display unit 24 may be selected.

2-3. Modification 3
In the above embodiment, when the display control unit 115 of the process management server 10 displays the discrimination information and the work instruction information on the display unit 24 of the worker terminal 20, the display mode is changed according to the type of work. May be displayed. By changing the display mode according to the type of work, it becomes easy to determine the work content.

Here, the type of work is a work category in the above embodiment. Work categories include changes to deliverables and suspension of delivery of deliverables. Deliverable changes include sampling, replacement, and addition of printed matter. Next, the display mode is a shape, a color, or a size.

FIG. 13 is a diagram showing an example of an image displayed on the display unit 24 of the worker terminal 20. In the illustrated example, the surrounding lines FB4 and FB5 and the symbols M1 and M2 are displayed as discrimination information. In addition, balloons B3 and B4 indicating work instruction information are displayed. In the illustrated example, since the work classification is different between the envelope E7 and the envelope E10, the envelope E7's box line FB4 and the balloon B3 are displayed as solid lines, whereas the envelope E10's box line FB5 and the balloon B4 are displayed. Is indicated by a broken line. Further, the symbol M1 of the envelope E7 is a cross mark, whereas the symbol M2 of the envelope E10 is a double-headed arrow.

When the display mode is changed according to the type of work, the work instruction information generation unit 114 generates work instruction information including the display mode information instructing the display mode in addition to the deliverable identifier and the work procedure information. Then, on the side of the worker terminal 20 that displays the discrimination information and the work instruction information, the AR information generation unit 213 generates AR information based on the display mode information.

2-4. Modification 4
The AR marker according to the above embodiment may be an IC tag. In that case, the worker terminal 20 is provided with an IC tag reader instead of the image pickup unit 25. Then, the AR information generation unit 213 collates the deliverable identifier read from the IC tag by the reader with the non-routine business instruction information stored in the storage unit 22.

2-5. Modification 5
The worker terminal 20 according to the above embodiment may be a head-mounted display other than the eyeglass type. For example, it may be a hat-shaped head-mounted display. Further, the display unit 24 of the worker terminal 20 may adopt a display method other than the optical transmission type. For example, the display unit 24 may be a video transmissive display. That is, the display control unit 214 superimposes the discrimination information and the work instruction information on the scenery in the real space including the intermediate product (specifically, the image of the scenery captured by the imaging unit 25). It may be displayed in. In the above embodiment, as the projection method of the display unit 24, for example, a virtual image projection method or a retinal projection method may be adopted.

The worker terminal 20 according to the above embodiment may be a wearable computer other than the head-mounted display. For example, it may be a wristwatch type computer. Further, the worker terminal 20 may be a portable electronic device other than the wearable computer. For example, it may be a tablet terminal, a smartphone, or a mobile phone. When the worker terminal 20 is not an optical transmission type head-mounted display, the display control unit 214 superimposes on the scenery in the real space including the intermediate product (specifically, the image of the scenery captured by the imaging unit 25). Then, the discrimination information and the work instruction information are displayed on the display unit 24.

2-6. Modification 6
All or part of the functions (other than the display control unit 115) realized by the control unit 11 of the process management server 10 according to the above embodiment may be realized by the control unit 21 of the worker terminal 20. Various databases stored in the storage unit 12 of the process management server 10 may be stored in the storage unit 22 of the worker terminal 20, or may be stored in an external server such as the process management server 10. The worker terminal 20 according to the present modification is an example of the "information processing device" according to the present invention. Further, the display control unit 214 of the worker terminal 20 according to the present modification is an example of the "display control unit" according to the present invention.

2-7. Modification 7
The program executed by the control unit 11 of the process control server 10 according to the above embodiment is provided in a state of being stored in a storage medium such as a magnetic tape, a magnetic disk, a flexible disk, an optical disk, a magneto-optical disk, or a memory. May be good. Further, the program may be downloaded via a communication line such as the Internet.

1 ... Work support system, 10 ... Process control server, 11 ... Control unit, 12 ... Storage unit, 13 ... Communication unit, 20 ... Worker terminal, 21 ... Control unit, 22 ... Storage unit, 23 ... Operation unit, 24 ... Display unit, 25 ... Imaging unit, 26 ... Communication unit, 30 ... Communication line, 111 ... Non-regular business request acquisition unit, 112 ... Business progress status identification unit, 113 ... Intermediate product identification unit, 114 ... Work instruction information generation unit , 115 ... Display control unit, 116 ... DB information management unit, 121 ... Business progress management table, 122 ... Printing process product management table, 123 ... Post-processing process product management table, 124 ... Packing process product management table, 125 ... Non-regular work request management table, 126 ... Work instruction information table, 211 ... Work instruction information acquisition unit, 212 ... Image analysis unit, 213 ... AR information generation unit, 214 ... Display control unit, 215 ... Work completion notification unit

Claims (8)

Deliverables are generated through multiple processes When additional work is required in one task, intermediate deliverables generated in each of the multiple processes in the process of generating deliverables for each task With reference to the database that manages the identification information of the above, the intermediate product identification unit that specifies the intermediate product generated in the process that constitutes the one business as the target of the work, and
A display control unit that displays discrimination information for discriminating the specified intermediate product in the real space and an image showing the specified intermediate product on the display unit, and includes the intermediate product. An information processing device including a display control unit that superimposes the discrimination information and the image on the scenery in the real space. The work instruction information for executing the work differs for each intermediate product generated in each of the plurality of steps in the process in which the product is generated in the one work.
The information processing device according to claim 1, wherein the display control unit displays the work instruction information of the work corresponding to the specified intermediate product together with the discrimination information on the display unit. The work instruction information for executing the work differs depending on the proficiency level of the worker who is the referent of the work.
The display control unit according to claim 1 or 2, wherein the display control unit displays the work instruction information of the work corresponding to the proficiency level of the worker who is the instruction target of the work on the display unit together with the discrimination information. The information processing device described. The intermediate product produced in each of the plurality of steps in the process of producing the product in the one business is described in any one of claims 1 to 3, characterized in that the form thereof is different. Information processing equipment. The database is generated based on the identification information of the first intermediate product generated in the first step among the plurality of steps and the first intermediate product in the second step following the first step. Manage by associating with the identification information of the second intermediate product
When the first intermediate product is specified as the target of the work, the intermediate product identification unit also specifies the second intermediate product associated with the first intermediate product. The information processing apparatus according to any one of claims 1 to 4. Deliverables are generated through multiple processes When additional work is required in one task, intermediate deliverables generated in each of the multiple processes in the process of generating deliverables for each task With reference to the database that manages the identification information of the above, the step that the information processing apparatus identifies the intermediate product generated in the process that constitutes the one work as the target of the work, and
The information processing device is a step of displaying discrimination information for discriminating the specified intermediate product in the real space and an image showing the specified intermediate product on the display unit, wherein the information processing device displays the specified intermediate product on the display unit. An information processing method including a step of displaying the discrimination information and the image by superimposing them on the scenery in the real space including an object. Deliverables are generated through multiple processes When additional work is required in one task, intermediate deliverables generated in each of the multiple processes in the process of generating deliverables for each task With reference to the database that manages the identification information of the above, the intermediate product identification unit that specifies the intermediate product generated in the process that constitutes the one business as the target of the work, and
A server including a discrimination information for discriminating the specified intermediate product in the real space and a transmission unit for transmitting information for displaying an image showing the specified intermediate product to the terminal device. When,
A display control unit is provided that displays the discrimination information and the image on the display unit by superimposing the discrimination information and the image on the scenery in the real space including the intermediate product based on the information transmitted from the transmission unit of the server. An information processing system equipped with a terminal device. Computer,
Deliverables are generated through multiple processes When additional work is required in one task, intermediate deliverables generated in each of the multiple processes in the process of generating deliverables for each task With reference to the database that manages the identification information of the above, the intermediate product identification unit that specifies the intermediate product generated in the process that constitutes the one business as the target of the work, and
A display control unit that displays discrimination information for discriminating the specified intermediate product in the real space and an image showing the specified intermediate product on the display unit, and includes the intermediate product. A program for functioning as a display control unit that superimposes the discrimination information and the image on the scenery in the real space.

Images