JP2017033392A - Cash automatic transaction machine, alarming message display method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a cash automatic transaction machine capable of preventing forget-to-take or mixing with foreign matters without interfering attentiveness of user.SOLUTION: The cash automatic transaction machine comprise: a display unit that displays a piece of information for a user to carry out a transaction; a detection section that detects foreign matter or forget-to-take in a money-access port; and a control unit that determines whether any foreign matter or forget-to-take is detected by the detection section in the previous transaction, and when any detection is made, displays a message for drawing an attention of the user on the display unit depending on the number of detection.SELECTED DRAWING: Figure 3

Description

  The present invention relates to an automatic teller machine and a warning message display method.

  An automatic cash transaction apparatus (hereinafter referred to as ATM) can perform transactions such as depositing and withdrawal of banknotes and coins using a card or a passbook medium containing ATM user information. Some ATM users mistakenly mix foreign objects such as clips and rubber bands into banknotes and coin deposits and withdrawals so that ATMs cannot be used. In addition, there are users who forget to take out banknotes and coins withdrawn, used cards and passbooks, and in the case of banknotes, for example, there is a problem that they are taken to the next ATM user. Therefore, it is necessary to show a message for prompting the ATM user to prevent foreign matters from being mixed or to forget to remove bills or the like. Among conventional techniques, there is a system (Patent Document 1) that sets a flag indicating that to a user who satisfies a certain condition and transmits a message by screen display or voice.

Japanese Patent Laid-Open No. 3-102471

  In the above-described conventional technology, unless the employee clears the flag, the user is treated as a user who satisfies the condition, so that the transaction time per person becomes longer. In addition, since the same message is displayed every time, it is natural that the message is displayed, and attention to the message is distracted. Therefore, the message is not suitable for displaying a message for preventing foreign matter from being mixed or forgetting to remove it.

  The present invention has been made in view of the above, and an automatic cash transaction apparatus and a warning message display method capable of prompting prevention of mixing of foreign objects and forgetting without distracting a user's attention The purpose is to provide.

  In order to solve the above-mentioned problems and achieve the object, an automatic teller machine according to the present invention detects a display unit for displaying information for a user to trade, and whether there is a foreign object in a deposit / withdrawal port or whether it has been left out. And whether or not there is a foreign object detection or forgotten detection by the detection unit in the past transaction, and if it is determined that there is the detection, pay attention to the display unit according to the number of detections And a control unit that displays a message for invoking the automatic cash transaction apparatus.

  Moreover, this invention is grasped | ascertained also as a warning message display method performed with the said automatic teller machine.

  According to the present invention, it is possible to promote the prevention of foreign matter mixing and forgetting to remove without distracting the user's attention.

Cash automatic transaction device block diagram. The system conceptual diagram of a cash transaction apparatus. Flow chart at the time of deposit and deposit transaction. A reminder image to prevent foreign matter from entering. Confirm button image (when foreign matter is mixed). Transaction history registration image. A reminder image to prevent forgetting. Confirm button image (when you forget to take it). The flowchart at the time of a withdrawal transaction. Flow chart at the time of deposit and deposit transaction.

  Exemplary embodiments of an automatic teller machine and an alert message display method according to the present invention will be described below in detail with reference to the accompanying drawings.

  FIG. 1 is a block diagram showing a configuration of an automatic teller machine (hereinafter abbreviated as ATM) to which an automatic teller machine and an alert message display method according to the present invention are applied. The ATM 101 includes a display unit 102 such as a liquid crystal display for displaying a transaction guide to a customer, a touch panel 103 for input operation, a bill processing mechanism 104 for depositing / withdrawing bills, and a coin processing mechanism for depositing / withdrawing coins. 105, a passbook printing mechanism 106 for printing a passbook, a detail printing mechanism 107 for printing a statement slip, a card processing mechanism 108 for reading card information, a deposit / withdrawal port for banknotes and coins traded in the ATM 101, A camera unit 109 that captures the periphery of the ATM 101, a speaker unit 110 that outputs sound, an external storage unit 111 including a hard disk that stores software and data necessary for controlling the entire ATM 101, and whether there is a person in front of the ATM 101 Electric power for supplying electric power to each mechanism of the customer sensor unit 112 and ATM 101 to be detected Part 113 includes a control unit 114 which performs ATM overall control, the control unit 114, CPU 115, memory unit 116, and a communication unit 117 for connecting to the server.

  FIG. 2 is a conceptual diagram showing the relationship between an ATM and a host computer or another ATM. The ATM 201 shares information with other ATMs 202 and the bank holding server 203 through the network.

  FIG. 3 is a flowchart for registering in the server 203 the foreign substance contamination history when depositing or transferring an ATM user. The alerting process for preventing foreign matter mixing will be described with reference to the flowchart of FIG.

  S301 to S316 indicate operations for depositing banknotes and coins such as deposit and transfer. The user starts a transaction toward the transaction selection screen displayed on the display unit 102 (S301). The control unit 114 accepts various transaction content selections from the transaction screen displayed on the display unit 102. The control unit 114 determines whether the deposit or transfer selection is accepted (S302). When the control unit 114 determines that the deposit or transfer selection is accepted (S302; Yes), the control unit 114 displays guidance on the display unit 102. The card processing mechanism 108 accepts insertion of a card from an ATM user, and the passbook printing mechanism 106 accepts insertion of a passbook (S303).

  The control unit 114 of the ATM 101 reads information (for example, a store number or an account number) recorded on the inserted medium (S304) and checks whether the medium is usable. When the control unit 114 can confirm that the medium is usable, the control unit 114 displays a personal identification number input screen on the display unit 102, and the touch panel 103 accepts pressing of the personal identification number according to the guidance of the display unit 102 from the user ( S305). The control unit 114 of the ATM 101 determines whether or not the input personal identification number matches the information recorded in the card or passbook and is correct (S306). If it is determined to be correct (S306; Yes), the transaction is performed. continue. Further, the ATM 101 communicates with the server 203, refers to the transaction history information stored in the server 203, and confirms the past transaction history (S307). The transaction history information as shown in FIG. 6 is stored in the transaction history information, and the control unit 114 determines whether or not foreign matter such as a clip or a rubber band is mixed within a certain period (for example, within the latest five transactions). The determination is made and the confirmation is made (S308).

  In the example shown in FIG. 6, in the withdrawal transaction at the A bank B branch at 15:00 on March 23, 2015, foreign matters were not mixed and banknotes and coins were not forgotten, but on March 20, 2015 In the deposit transaction at the A bank B branch at 15:35, it indicates that the banknotes and coins were forgotten. In the latest five transactions, this user knows that foreign matter has been mixed in twice and banknotes and coins have been forgotten once.

  When the control unit 114 of the ATM 101 determines that no foreign matter is mixed in this period (S308; No), the process proceeds to S312 and determines that the operation of mixing the foreign matter is not performed for the user, and a caution as described later. The transaction is continued without displaying an arousing message, and the deposit / withdrawal port of the bill processing mechanism 104 or the coin processing mechanism 105 is opened to execute the deposit process (S312). In this case, the user does not need to confirm an alert message as will be described later, so that the transaction can be executed smoothly as usual.

  On the other hand, if the control unit 114 determines that foreign matter has been mixed (S308; Yes), for example, a message such as “Please be careful about foreign matter” as shown in FIG. 4 via the speaker unit 110 and the display unit 102. Is displayed on the display unit 102 (S309), the voice guidance of the above contents is performed, and the transaction is continued. The control unit 114 refers to the transaction history, determines whether or not foreign matter is mixed twice or more within a predetermined period (S310), and determines that foreign matter is mixed or not twice ( In S310; Yes, a button as shown in FIG. 5 may be displayed on the display unit 102 in addition to the above-mentioned alert (S311), and the transaction cannot be continued unless the button is pressed.

  When the deposit / withdrawal port of the banknote processing mechanism 104 or the coin processing mechanism 105 receives the deposit of cash from the ATM user, the control unit 114 closes the shutter, and the banknote processing mechanism 104 or the coin processing mechanism 105 counts the number of cash. (S312). At this time, the control unit 114 determines whether the banknote processing mechanism 104 and the coin processing mechanism 105 have detected a foreign object by the foreign object detection sensor (S313).

  When it is determined that a foreign object has been detected (S313; Yes), the control unit 114 transports and discharges the foreign object to the ATM foreign object return port by driving the conveyance path or the like. "Please see the return slot at your feet." Or give voice guidance in the same manner as S309 (S314) so that it can be returned to the user. Further, the control unit 114 refers to the determination result in S313, and transmits a transaction history such as transaction date / time, transaction location, transaction content, balance, etc. to the server 203 along with the presence / absence of foreign matter contamination. As shown in FIG. 6, the transaction history information is registered (S315).

  When the registration is completed, the control unit 114 returns the card or passbook, transports the counted banknotes and coins to a predetermined storage stacker, and prints and discharges the details by the statement slip printing mechanism 107 (S316). With this series of operations, the processing of one deposit or transfer transaction is completed (S317).

  FIG. 7 is a flowchart in which the ATM user registers forgotten information at the time of withdrawal in the server. The alerting process for preventing forgetting to remove bills and coins will be described with reference to the flowchart of FIG. Steps S701 to S717 indicate an operation of pulling out.

  Similar to the flowchart of FIG. 3, the ATM user starts a transaction toward the transaction selection screen displayed on the display unit 102 (S701). The control unit 114 determines whether or not a drawer selection is accepted from the transaction selection screen (S702). If it is determined that a drawer selection is accepted (S702; Yes), the card processing is performed according to the guidance of the display unit 102. The mechanism 108 and the passbook printing mechanism 106 accept insertion of a card or passbook (S703).

  The control unit 114 of the ATM 101 reads information (for example, a store number or an account number) recorded on the inserted medium and confirms whether the medium can be used by ATM (S704). When it is confirmed that the medium is usable, the control unit 114 displays a password input screen on the display unit 102. The touch panel 103 accepts pressing of a password from the user (S705).

  As in the case of FIG. 3, the control unit 114 of the ATM 101 determines whether or not the input password matches the password of the inserted medium and confirms the identity (S706). If it is determined that the payment has been made (S706; Yes), an amount input screen is displayed on the display unit 102, and the setting of the amount is accepted (S707).

  In S707, when the touch panel 103 accepts the input and confirmation of the amount, the control unit 114 of the ATM 101 communicates with the server 203 (S708), refers to the stored transaction history information of the user, and is designated as an account. It is determined whether or not there is a balance greater than the determined amount (S709). At that time, the control unit 114 refers to the transaction history information registered in the server 203 and does not forget it within a certain period (for example, within the latest five transactions) as in the case of FIG. Is determined (S710).

  When it is determined that the controller 114 has not been forgotten (S710; No), the transaction is continued without displaying the alert message as in the case of FIG. In this case as well, the user does not need to confirm the alert message, so that the transaction can be executed smoothly as usual. On the other hand, when it is determined that the controller 114 has forgotten to be removed (S710; Yes), the number of times is confirmed (S711), and “please pay attention to forgetting to remove banknotes and coins” as shown in FIG. Is displayed on the display unit 102 to call attention (S712), or the voice guidance of the content is output from the speaker unit 110 to execute the transaction. Further, the control unit 114 determines whether or not there has been two or more forgetting within a certain period (S711), and when it is determined that there has been two or more forgetting within a certain period (S711; Yes), FIG. As shown in FIG. 9, a button may be displayed on the display unit 102 as in FIG. 5 of the first embodiment (S713) so that the transaction cannot be continued unless pressed.

  After the touch panel 103 receives a press from the user, a withdrawal process is performed (S714). Thereafter, the card or bankbook inserted at the time of transaction is returned and a printed slip is issued (S715). The control unit 114 determines whether or not the medium inserted by the user, the dispensed banknotes and coins have all been delivered to the user, determines whether or not to forget, refers to the determination result, The transaction history such as transaction date and time, transaction location, transaction content, balance, etc. is transmitted to the server 203 together with the presence or absence, and the server 203 registers such information as transaction history information as shown in FIG. 6 (S716). Whether the control unit 114 has forgotten to be removed or not, there is no evidence that the control unit 114 has entered the deposit / withdrawal port for a certain period of time (for example, 5 seconds), or the customer sensor attached to detect the user of the ATM 101 has stopped responding. It is determined whether or not to forget to take the case. The transaction is terminated through the above flow (S717).

  In the first embodiment, transaction history information is registered in the server 203 and managed. In the second embodiment, an example in which transaction history information is managed using a medium held by an ATM user, such as a card or a bankbook, will be described with reference to the flowchart of FIG. In the following, description will be given by taking the foreign matter mixing described in the first embodiment as an example.

  Steps S1001 to S1006 indicate operations for depositing banknotes and coins such as deposit and transfer. The transaction flow is the same as in FIG. When the transaction is started (S1001), the touch panel 103 accepts the pressing of the personal identification number from the user, and the control unit 114 confirms whether the personal identification number and the personal identification number recorded on the medium are the same. In step 2, the presence / absence of foreign matter recorded on the medium is also checked (S1002).

  If the control unit 114 determines that foreign matter is mixed in within a certain period (for example, within the latest five transactions), the control unit 114 displays a warning message on the display unit 102 as in FIG. If the user has performed the confirmation, a confirmation button may be displayed so that the screen does not change until the user presses the button (S309 to S311). After the touch panel 103 accepts the pressing, the transaction is continued and the deposit process is performed (S312). When the deposit process is finished, the banknote processing mechanism 104 and the coin processing mechanism 105 count the banknotes and coins, respectively.

  The control unit 114 determines whether or not a foreign object has been detected, and displays a message similar to that shown in FIG. 3 (S313, S314). Further, referring to the determination result in S313, the transaction is performed together with the presence or absence of contamination. Transaction history such as date and time, transaction place, transaction content, balance, etc. is written in the medium (S1003). At this time, comparing the server 203 of the first embodiment and the storable amount of the medium, it is difficult to leave a large amount of history because the storable amount of the medium is smaller. Since the storage of the foreign object mixing history this time is intended to confirm whether foreign objects are mixed in within a predetermined period, the control unit 114 deletes the transaction history older than the predetermined period stored in the medium. Therefore, the control unit 114 of the ATM 101 determines whether or not the transaction history information already stored in the medium is a certain number or more in order to determine whether there is a capacity capable of storing the history information. If the stored transaction history information is more than a certain number, it is determined that there is not enough capacity to store the transaction history information including the oldest foreign substance presence / absence history record recorded in the medium. After deleting (S1004), the latest transaction history information is stored in the medium (S1005). When the storage in S1005 is completed, the control unit 114 returns the medium and ends the transaction (S1006).

  As for the forgetting to remove, similarly to the above, transaction history information including a forgetting history may be stored in a medium such as a card or a passbook.

  Further, whether or not to display the alert message can be switched as in the case of the first embodiment.

  In the first and second embodiments, the method of calling attention was confirmed by confirming that foreign matters such as clips and rubber bands were mixed and forgetting to remove bills and coins. However, for example, when a deposit process is performed at the time of depositing, a warning of foreign matter may be displayed, and when returning a medium inserted by the user, a warning of forgetting to remove may be displayed. Furthermore, the transaction history information may be registered on the server side as in the first embodiment and the transaction history information may be registered on the medium side as in the second embodiment.

  Thus, according to the above-described embodiment, even if a user who has forgotten to remove foreign matter such as a clip or rubber band or forgets to remove a banknote, if the foreign matter is not mixed or forgotten by ATM within a certain period, In order to stop displaying the message prompting the prevention of forgetting, it can be displayed only when the message display is necessary. Moreover, since it displays only to the user who satisfy | fills a certain condition, the shortening of the transaction time of another user can be aimed at. Therefore, it is possible to promote prevention of foreign matter mixing and forgetting to remove without distracting the user's attention.

101, 201, 202: Automatic cash transaction equipment (ATM)
102: Display unit 103: Touch panel 104: Bill processing mechanism 105: Coin processing mechanism 106: Passbook printing mechanism 107: Detail printing mechanism 108: Card processing mechanism 109: Camera unit 110: Speaker unit 111: External storage unit 112: Customer sensor unit 113: Power supply unit 114: Control unit 115: CPU unit 116: Memory unit 117: Communication unit 203: Server

Claims (5)

A display for displaying information for the user to trade;
A detection unit that detects the presence or absence of foreign matter at the deposit / withdrawal port,
In the past transaction, it is determined whether or not the detection unit has detected that there is a foreign object or forgotten, and if it is determined that the detection has been made, a message for calling attention to the display unit according to the detected number of times. A control unit to display;
An automatic cash transaction apparatus comprising: The control unit hides the message when there is no detection for a certain period in the past transaction.
The automatic teller machine according to claim 1 characterized by things. A medium for executing the transaction, further comprising a reading unit that reads the medium in which a result of the detection by the detection unit is stored together with a transaction history of the user in a past transaction;
The control unit determines whether or not there is a foreign object detection or forgetting detection based on the detection result stored in the medium read by the reading unit, and when determining that there is the detection, Display a message to call attention on the display unit according to the number of times detected,
The automatic teller machine according to claim 1 characterized by things. The control unit hides the message when the detection is not performed for a certain period in the past transaction stored in the medium.
The automatic teller machine according to claim 3. Detects foreign matter at the deposit / withdrawal port or forgetting to remove it,
Determine if there was a foreign object or forgotten detection in the past transaction,
If it is determined that there is the detection, according to the number of times detected, a message for calling attention is displayed on a display unit that displays information for a user to trade.
An alert message display method characterized by that.

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