JP2017016191A - Automatic transaction machine and automatic transaction method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an automatic transaction machine capable of discriminating plural media which are inserted or returned and capable of guiding a user to an insertion slot or return slot.SOLUTION: The automatic transaction machine with plural transaction ports, includes: a detection section that detects a touch made by a user on the automatic transaction machine; a discrimination section that discriminates the media which are transacted by the user; and a control unit that determines a transaction port corresponding to the media discriminated by the discrimination section and guides the user on the basis of the determined transaction port and the detection section which has detected the touch.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an automatic transaction apparatus and an automatic transaction method.

  Conventionally, in an automatic transaction apparatus such as an automatic teller machine, when inserting cash (banknotes and coins), a passbook, a cash card (hereinafter referred to as a medium), a flicker lamp mounted on an operation screen and an insertion return port There is a technology to tell the user the position of the insertion return port. As a technique for visually impaired persons, Braille is provided in the vicinity of each insertion return port in order to prevent erroneous insertion of the medium. However, this technique alone requires a person with a visual impairment to search for an insertion / return port, and a technique for improving the operability of a person with a visual impairment has been proposed.

  For example, by installing multiple sensors near the media insertion / return port of an automated teller machine, when inserting and returning the media, voice guidance to the media insertion / return port targeted by the user based on detection by the sensor , Improving the operability of the visually impaired (Patent Document 1).

JP-A-10-214363

  According to Patent Document 1, it is possible to guide to the medium insertion return port. However, when inserting media, multiple media (for example, passbook and cash card) may be inserted or these media may be ejected and returned. There was a problem that it was impossible to determine whether or not the insertion was attempted. In view of the above-described problems, the present invention determines an inserted or returned medium when a plurality of media are inserted or returned, and can automatically guide the user to the insertion port or the return port. An object is to provide an apparatus and an automatic transaction method.

  In order to solve the above-described problems and achieve the object, an automatic transaction apparatus according to the present invention is an automatic transaction apparatus having a plurality of transaction ports, and the user touches the automatic transaction apparatus. A detecting unit for detecting; a determining unit for determining a medium on which the user trades; and determining the transaction unit according to the medium determined by the determining unit, and the touching the determined transaction unit And a control unit that guides the user based on the detection unit that detects the automatic transaction device.

  Moreover, this invention is grasped | ascertained also as an automatic transaction method performed with the said automatic transaction apparatus.

  According to the present invention, when a plurality of media are inserted or returned, it is possible to determine the medium to be inserted or returned and guide the user to the insertion port or the return port.

It is the schematic of the automatic teller machine to which the automatic transaction apparatus concerning this invention and the automatic transaction method are applied. It is a conceptual diagram which shows the structure of an automatic teller machine. It is a figure which shows the example of the distance data which a memory memorize | stores. It is a flowchart of the deposit transaction in an automatic teller machine. It is a flowchart of the guidance process guided to the medium insertion / return port in the medium insertion. It is a flowchart of the guidance process which guides to the medium insertion / return port in medium return.

  Hereinafter, with reference to FIGS. 1-5, embodiment of the automatic teller machine to which the automatic transaction apparatus concerning this invention and the automatic transaction method are applied is described in detail. Below, as an example, a case where a visually handicapped person uses an automated teller machine is described, but when a medium insertion slot or return slot is the same color as the housing and its position is difficult to discern at a glance, Or, when there are many media insertion openings and return openings and it is difficult to determine the position at a glance, it can also be applied when a user other than the visually impaired uses an automated teller machine. it can. In addition, in the following, a transaction performed between a user and an automatic teller machine is described as an example through a transaction port such as a medium insertion port or return port, or a banknote or coin deposit / withdrawal port. However, the present invention is not limited to this, and can be applied to various other transaction accounts, for example, when receiving a railway ticket or a statement slip. FIG. 1 is a schematic diagram of an automatic teller machine to which an automatic transaction apparatus and an automatic transaction method according to the present invention are applied. In FIG. 1, an automatic teller machine 1 includes a camera 2 that captures an image of a user, a touch sensor group 3 that detects that the user has touched, and a speaker 4 that provides voice guidance to the user. Composed. The camera 2 has a resolution that allows the user to determine the type of medium to be inserted, and has the same configuration as that of the general automatic teller machine 1 other than the above-described units. Yes. Further, as shown in FIG. 1, the touch sensor group 3 includes a plurality of touch sensors 31, and each touch sensor 31 is disposed at a position where the user can easily touch, such as a housing surface of the automatic teller machine 1. ing. Specific positions that are easy for the user to touch include, for example, the frame portion 11 of the housing, or an insertion slot such as the card insertion slot 51, the passbook insertion slot 52, the banknote deposit / withdrawal slot 53, and the coin deposit / withdrawal slot 54. The peripheral part 12 of the mouth is mentioned.

  In the automatic teller machine 1, as will be described later, the frame part 11 and the peripheral part 12 are places where the user can easily touch and touch the finger. The automatic teller machine 1 is used by a visually impaired person. When inserting the medium by moving the hand holding the hand forward, the user moves the hand to which position depending on the position in contact with the frame part 11 or the peripheral part 12, and inserts which medium. Judgment is made.

  FIG. 2A is a conceptual diagram showing a configuration of the automatic teller machine 1. As shown in FIG. 2A, the automatic teller machine 1 functionally displays a transaction content, and a touch panel unit 202 that a user inputs, a banknote unit unit 203 that deposits and withdraws banknotes, and a coin A coin unit 204 for depositing and withdrawing money, a passbook unit 205 for reading and printing a passbook, a card unit 206 for reading a cash card, a speaker unit 207 for playing voice, and a user. A camera unit 208 for photographing, a sensor unit 209 for detecting that the user has touched, and a control unit 201 for controlling operations of the unit units 202 to 208 described above, the speaker unit, the camera unit, and the sensor unit. It is configured to include.

  The bill unit 203 and the coin unit 204 are provided with the bill deposit / withdrawal port 53 and the coin deposit / withdrawal port 54 shown in FIG. The bankbook unit 205 and the card unit 206 are provided with a card insertion slot 51 and a bankbook insertion slot 52, respectively. Moreover, the control part 201 has memorize | stored the distance data between each sensor 31 and the said insertion port and deposit / withdrawal port in the memory 2011 which is an internal memory | storage part. The memory 2011 stores in advance the size of the passbook and the size of the card handled by the automatic teller machine 1 and voice guidance information for voice guidance of the user for each insertion slot and deposit / withdrawal slot.

  FIG. 2B is a diagram illustrating an example of distance data stored in the memory 2011. As shown in FIG. 2B, the distance data stores the sensor number for identifying each sensor 31 and the distance between the sensor 31 identified by the sensor number and the card insertion slot 51 in association with each other. Yes. For example, the sensor R1 arranged on the right side of the automatic teller machine 1 among the sensors 31 indicates that the distance to the card insertion slot 51 is α1. Moreover, sensor L1 arrange | positioned on the left side toward the automatic teller machine 1 among each sensor 31 has shown that the distance to the card insertion slot 51 is (beta) 1. FIG. 2B shows the relationship between each sensor 31 and the card insertion slot 51, but the other insertion slots and deposit / withdrawal slots are also stored in the same manner.

  In the following, it is determined which of the sensors 31 has been touched by the user, and the distance to the insertion port and the deposit / withdrawal port is guided. When reading the sensor number of the sensor 31 touched, it is determined whether the sensor is on the right side or the left side, and before guiding the distance to the insertion port or the deposit / withdrawal port, the “right side” or “left side” ”May be notified from the speaker unit 207. In this case, it is possible to immediately determine which part of the automatic teller machine 1 is touching the insertion slot or deposit / withdrawal port targeted by the user. In the above, either “right side” or “left side” is illustrated, but a similar table is provided for “the front side of the automatic teller machine 1” or “the depth side of the automatic teller machine 1”. ”Or“ depth side ”may be notified from the speaker unit 207.

  Furthermore, in the above example, the case where the distance to the insertion slot and the deposit / withdrawal slot is stored in the memory 2011 has been described. However, the positions of the insertion slot and the deposit / withdrawal slot itself are stored, and these positions and The distance may be calculated by calculating a difference from the position of the sensor 31.

  FIG. 3 is a diagram showing a flowchart of the deposit transaction in the automatic teller machine 1. Although the case of a deposit transaction will be described below, the present invention can be applied to various transactions in which a plurality of media are inserted or returned, such as a withdrawal transaction and a passbook entry.

  When the touch panel unit 202 of the automatic teller machine 1 accepts the selection of the deposit transaction (S301), the passbook unit 206 and the card unit 207 are in a state of accepting a passbook and a card necessary for deposit, respectively (S302). ). When the automatic teller machine 1 enters the bankbook / card acceptance state, a guidance process for guiding a user who is visually impaired to the medium insertion / return port is executed (S303). The guidance process will be described later with reference to FIG.

  When the passbook unit 206 and the card unit 207 accept the insertion of the passbook / card, the insertion is completed (S304). After the passbook unit 206 and the card unit 207 accept the insertion of the passbook / card, the banknote unit 203 and the coin unit 204 are in a state of receiving the deposited banknote / coin, respectively (S305). When the automatic teller machine 1 enters the bill / coin accepting state, a guidance process for guiding a visually handicapped person to the bill / coin slot is executed (S306).

  When the banknote unit 203 and the coin unit 204 accept the inserted banknote / coin (S307), the automatic teller machine 1 executes a deposit process (S308). When the deposit process is completed, the passbook / card inserted in S304 is returned (S309). When the passbook unit 206 and the card unit 207 of the automatic teller machine 1 return the passbook / card, a guidance process for the return is executed (S310), and when the passbook / card is extracted, the deposit transaction ends. To do.

  FIG. 4 is a diagram showing a flowchart of guidance processing in medium insertion executed in (S303) shown in FIG. When the guidance process in the medium insertion is executed, the user is photographed by the camera 2 mounted on the automatic teller machine 1 (S401). The control unit 201 analyzes the image captured by the camera 2 and determines the type of medium that the user has (is about to insert) (S402). For example, the control unit 201 analyzes the image and detects a passbook size or a card size area stored in the memory 2011 in advance to determine the type of medium that the user is trying to insert.

  The control unit 201 determines a medium insertion / return port for guiding the user from the result determined in (S402) (S403). The control unit 201 activates the touch sensor group 3 mounted on the automatic teller machine 1 and detects a portion touched by the user (S404).

  For example, the control unit 201 determines which of the sensors 31 included in the touch sensor group 3 stored in the memory 2011 is in the detection state.

  The control unit 201 reads the distance between the position of the sensor 31 detected in (S404) and the position of the medium insertion / return port determined in (S403) from the memory 2011, and the medium stored in the memory 2011 in advance. A selection is made from a plurality of voice guidance information for guiding to the insertion / return port (S405).

  For example, the control unit 201 reads the distance between the sensor 31 in the detection state with reference to the distance data shown in FIG. 2B and the medium insertion / return port determined in (S403), and determines the medium insertion / return determined. When the mouth is the card insertion slot 51, voice guidance information such as “It is β1 centimeters to the card insertion slot. Please reach out to the front right.” Is selected from the memory 2011 stored in advance.

  The control unit 201 notifies the voice guidance information selected in (S405) from the speaker 4 mounted on the automatic teller machine 1 and guides the user's operation (S406).

  When the touch panel unit 202 accepts pressing of the displayed transaction cancellation key (S407; YES), the control unit 201 invalidates the touch sensor group 3 (S409) and ends the guidance process shown in FIG. When the touch panel unit 202 does not accept the transaction cancel key press (S407; NO), the process proceeds to (S408).

  In (S408), the control unit 201 determines whether a medium has been inserted into the medium insertion / return port determined in (S403) above. If it is determined that a medium has been inserted (S408; YES), the touch sensor group 3 Is disabled (S409), and the guiding process shown in FIG. 4 is terminated. On the other hand, when it is determined that the medium is not inserted (S408; NO), the control unit 201 returns the process to the above (S401) and executes the processes from (S401) to (S407) again.

  In the above description, the guidance process when the automatic teller machine 1 is in the passbook / card acceptance state has been described as an example in (S303), but the automatic teller machine 1 is in the bill / coin acceptance state in (S306). Even in such a case, the user can be guided by executing the same processing. For example, in (S402), the control unit 201 analyzes an image captured by the camera 2 to determine the type of medium the user has, and determines whether the user has a banknote or a coin. And the control part 201 determines to guide a user to the banknote depositing / withdrawing port 53, when it determines with the discrimination | determination result being a banknote in (S403). Similarly, when it is determined that the determination result is a coin, it is determined to guide the user to the coin deposit / withdrawal port 54. In (S404), the control unit 201 activates the touch sensor group 3 to detect the portion touched by the user, and in (S405), detects the detection state with reference to the distance data shown in FIG. 2B. The distance between the sensor 31 and the bill deposit / withdrawal port 53 or the coin deposit / withdrawal port 54 determined in (S403) is read, and the same voice guidance information as described above is selected from the memory 2011, and in (S406), The voice guidance information may be notified.

  FIG. 5 is a diagram showing a flowchart of the guidance process in the medium return executed in (S310) shown in FIG.

  When the guidance process for returning the medium is executed, the control unit 201 activates the touch sensor group 3 mounted on the automatic teller machine 1 and, as in the case of S404 in FIG. Detect (S501). The control unit 201 determines whether or not there are a plurality of medium return ports that are simultaneously returned from the automatic teller machine 1, and if it is determined that there are a plurality (S502; YES), the process proceeds to (S503). On the other hand, if the control unit 201 determines that there is only one medium return port (S502; NO), the control unit 201 proceeds to (S504).

  In (S503), the control unit 201 determines the medium return port closest to the position of the sensor 31 detected in (S501) as the medium return port to be guided. In (S504), the control unit 201 reads the distance between the position of the sensor 31 detected in (S501) and the position of the medium return port determined in (S504) from the memory 2011, and is stored in the memory 2011 in advance. The user selects from a plurality of voice guidance information for guiding to a medium return port.

  For example, when the detected sensor 31 is R1, the control unit 201 determines that the card insertion port 51 that is the medium return port closest to the sensor R1 is the medium return port to be guided. Then, since the control unit 201 has determined the card insertion slot 51 as a medium return slot to be guided, a voice such as “Receive β1 cm to the card insertion slot where the card is returned. The guide information is selected from the memory 2011 stored in advance.

  The control unit 201 notifies the voice guidance information selected in the above (S504) from the speaker 4 mounted on the automatic teller machine 1, and guides the user's operation (S505). In (S506), the control unit 201 determines whether the medium has been extracted from the determined medium return port. If it is determined that the medium has been extracted (S506; YES), the touch sensor group 3 is invalidated (S507), The guidance process shown in FIG. On the other hand, when the control unit 201 determines that the medium has not been removed (S506; NO), the control unit 201 returns to the process of (S501) and executes the processes of (S501) to (S505) again.

  In the above description, the case where the medium returned in (S310) is a card or a passbook and the user is guided is described. However, when change is returned for the inserted bill or coin. As for, the user can be guided by executing the same processing. For example, in (S502), the control unit 201 determines whether or not there are a plurality of types of change to be returned, and in (S503), the medium return port closest to the position of the sensor 31 detected in (S501) is determined. The banknote deposit / withdrawal port 53 or the coin deposit / withdrawal port 54 to be guided is determined. In (S504), the control unit 201 reads from the memory 2011 the position of the sensor 31 detected in (S501) and the distance between the banknote deposit / withdrawal port 53 or the coin deposit / withdrawal port 54 determined in (S504), The same voice guidance information as described above may be selected from the memory 2011, and the voice guidance information may be notified in (S505).

  By executing the processing described in the above embodiment, the user can be accurately guided to the medium insertion / return port when the automatic teller machine 1 inserts and returns the medium. For example, a user with visual impairment can be guided and guided by voice to a position where a medium to be inserted and removed is present, and the operability of the user can be improved. Also, when accepting a passbook / card, banknote / coin, or when returning a passbook / card, banknote / coin at the time of a transaction, the touch sensor group 3 is activated, and when these processes are completed, the activated touch The sensor group 3 is invalidated. Therefore, the user is not confused by useless detection of the touch sensor group 3 other than when these processes are executed and useless voice guidance accompanying the detection.

  Note that the present embodiment is not limited to the above-described embodiment as it is, and can be embodied by changing the constituent elements and the process flowchart in the implementation stage without departing from the scope of the invention. For example, in the present invention, the touch sensor is provided to detect the position touched by the user. However, the touch sensor may not be provided as long as there is a means for determining the position touched by the user. Further, the medium inserted by the user is determined by the camera 2 mounted on the automatic teller machine 1 when the medium is inserted. However, if there is a means for determining the medium to be inserted by the user, the medium may not be a camera.

  Various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the above embodiments. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, constituent elements over different embodiments may be appropriately combined.

DESCRIPTION OF SYMBOLS 1 ... Automatic teller machine 11 ... Frame part 12 ... Peripheral part 2 ... Camera 3 ... Touch sensor group 31 ... Touch sensor 4 ... Speaker 51 ... -Card insertion slot 52 ... Passbook insertion slot 53 ... Banknote return slot 54 ... Coin return slot 201-Control unit 2011-Memory 202-Touch panel unit 203-Banknote unit unit 204-Coin unit unit 205 .. Passbook unit 206 .. Card unit.

Claims (6)

An automatic transaction apparatus having a plurality of transaction ports,
A detection unit for detecting that the user touches the automatic transaction apparatus;
A discriminator for discriminating a medium on which the user trades;
A control unit that guides a user based on the determined transaction unit and the detection unit that has detected the touch;
An automatic transaction apparatus comprising: The determination unit images the medium with a camera and determines a medium on which the user trades.
The automatic transaction apparatus according to claim 1. The control unit guides the user based on the determined position of the transaction unit and the position of the detection unit that detects the touch.
The automatic transaction apparatus according to claim 1. The control unit guides the user according to a distance between the determined trading unit and the detection unit that detects the touch.
The automatic transaction apparatus according to claim 3. The control unit activates the detection unit during a transaction being executed between the user and the automatic transaction apparatus until the medium is put in the transaction port and then issued. ,
The automatic transaction apparatus according to claim 1. An automatic transaction method performed by an automatic transaction apparatus having a plurality of transaction units,
Detecting that the user touches the automatic transaction device,
Determining the medium on which the user trades;
Determine the trading unit according to the determined medium,
Based on the determined transaction unit and the detection unit that detects the touch, guide the user,
An automatic transaction method characterized by that.

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