JP2016225686A - Telephone controller with specific incoming call waiting function - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a telephone device which processes an incoming call from a specific party reliably and preferentially.SOLUTION: Upon receiving a specific command from an extension 2 during telephone conversation, a main device 1 stores the source phone number and the phone number of a specific party during telephone conversation, extracted by a line number extraction unit 104, in a line reservation storage 107, in association with the extension number of an extension 2 that has transmitted the specific command, displays the information of busy or reserved to all extensions 2, and regulates calling to the outside line or incoming call from the outside line so that there is an outside line not busy.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a key telephone apparatus and a private branch exchange, and more particularly to a technique that can reliably receive an incoming call for a specific incoming call.

  When a button telephone device or a private branch exchange (hereinafter referred to as a main unit) that accommodates multiple lines including external lines and extensions receives multiple incoming calls simultaneously, it processes incoming calls in the order in which the incoming calls are received (such as ringing an extension telephone). I do. As a result, there is a risk of missing incoming calls from important customers.

  As a technique for solving this, in Patent Document 1, when a main device having a number display function accepts an incoming call, it extracts the telephone number of the received incoming caller, and the extracted caller telephone number is registered in advance. Further, there is described a technique for processing an incoming call with priority when the predetermined telephone number (hereinafter referred to as a specific partner telephone number) is used.

  However, the technique of Patent Document 1 has a problem in that when all of a plurality of lines accommodated by the main device are filled in a call connection, it is not possible to preferentially process an incoming call from a specific partner telephone number. There is.

JP 2007-142760 A

  The present invention has been made in view of the above problems, and its problem is to provide a telephone device that can always accept an incoming call from a specific partner telephone number even when all the lines of the main device are filled. It is to provide.

  In order to solve the above-described problem, a first aspect of the present invention is a telephone control apparatus that accommodates a plurality of external lines and extensions, and disconnects an active line or a call during a call via any of the external lines. A specific command receiving means for receiving a predetermined specific command from an extension that has disconnected the current call within a certain period of time and a call via the external line when the specific command is received Specific call information storage means for storing call information including the telephone number of the other party and the extension of the extension that has transmitted the specific command, and each of the external lines for each of the extension telephones connected to the extension An external line in-use display means for displaying information relating to use on the display unit of the extension telephone, and when the call during the call is disconnected after receiving the specific command, or during the call Call When the specific command is received within a predetermined time after being disconnected, the specific call information storage means stores the call information related to the call that was in the call for a predetermined time after the call is disconnected. The external line in-use display control means causes the extension telephone to display information indicating that any of the external lines not currently in use is being used or reserved, and the specific call information storage means. When an incoming call arrives from the telephone number of the other party stored in the telephone number and the extension of the extension number stored in the specific call information storage means responds to the incoming call, or when the predetermined time has passed, The display of the information that is in use or reserved that is displayed on the extension telephone is stopped.

  In order to solve the above-mentioned problem, the second aspect of the present invention is a telephone control apparatus that accommodates a plurality of external lines and extensions, and a specific caller telephone number and a time when an incoming call is scheduled to arrive from the caller telephone number Specific incoming call schedule registration means for registering specific incoming call schedule information including a band, and information on the use of each of the external lines for each of the extension telephones connected to the extension is displayed on a display unit provided in the extension telephone An external line in-use display means, and when the specific incoming call schedule information is registered in the specific incoming call schedule registration means, the external line in-use display control means is one of the external lines not currently in use. If the extension telephone is displayed with information indicating that it is in use or reserved, and an incoming call from the caller telephone number registered in the specific incoming call schedule registration means arrives, Characterized in that if the time zone is the registered has elapsed, stops the display of the information indicating that the effect or reserved is being said is displayed use the extension telephone.

  According to the telephone control device of the present invention, a specific counterpart telephone number and a specific extension number are registered in advance, and until an extension of the extension number responds to an incoming call from the counterpart telephone number, Alternatively, by not accepting responses from any outside line that is not currently in use for a certain period of time, it is possible to prevent all outside lines from being filled and to receive incoming calls from a specific phone number. .

FIG. 1 is an overall configuration diagram of the present invention and a functional block diagram of a main apparatus. FIG. 2 is an operation flowchart of the main apparatus. FIG. 3 is a diagram schematically showing a line reservation table recorded in the line reservation storage unit of the main apparatus.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is an overall configuration diagram of the present invention and a functional block diagram of a main apparatus. As shown in the figure, the telephone system of the present invention comprises a main apparatus 1 connected to a public network 3 and an extension telephone 2 accommodated in the main apparatus 1. The extension telephone 2 makes a call with the other telephone 4 via the main apparatus 1 and the public network 3.

  The main device 1 includes an external line interface unit 101, a private branch exchange function unit 102, an extension interface unit 103, a source telephone number and line number extraction unit 104, a priority incoming call processing unit 105, a timer unit 106, and a line reservation. The storage unit 107 and the specific command receiving unit 108 are configured.

  The external line interface unit 101 is a connection interface for connecting to the public network 3.

  The private branch exchange function unit 102 is connected to the outside line interface unit 101 and the extension line interface unit 103 to perform the entire processing as a private branch exchange.

  Further, the private branch exchange function unit 102 regulates outgoing and incoming calls on the outside line according to an instruction from the priority incoming call processing unit 105.

  The extension interface unit 103 is a connection interface for connecting to the extension telephone 2.

  The caller telephone number and line number extraction unit 104 monitors the external line interface unit 101 and detects an incoming call from the partner telephone 4. When the caller telephone number and line number extraction unit 104 detects an incoming call, the caller telephone number (hereinafter referred to as the caller telephone number) included in the incoming call is accommodated in the main device 1. The line number of the incoming call on the line is extracted and notified to the priority incoming call processing unit 105.

  The priority incoming call processing unit 105 stores the transmission source telephone number and the transmission source telephone number notified from the line number extraction unit 104 in the line reservation storage unit 107 and registers in the reservation destination telephone number field 1073 of the line reservation table 1070 described later. If the telephone number and the line number notified from the line number extraction unit 104 are registered in the line number field 1071 of the line reservation table 1070, the private branch exchange function unit 102 is instructed to reject the incoming call. .

  The priority incoming call processing unit 105 selects a line button in which an external line is registered in order to make a call from the extension telephone 2 to an external line (hereinafter referred to as a line selection operation). When registered in the line number field 1071 of the line reservation table 1070, the private branch exchange function unit 102 is instructed to refuse the call. The private branch exchange function unit 102 instructed to refuse the call instructs the extension telephone 2 to send a notification sound indicating that the line cannot be used (hereinafter referred to as a busy tone), or reserves that the line cannot be used. Notify you.

  In addition, when the caller telephone number is registered in the reservation destination telephone number field 1073 of the line reservation table 1070, the priority incoming call processing unit 105 reserves the reservation source extension number field 1072 associated with the reservation destination telephone number field 1073. Is instructed to ring the extension telephone 2 having the extension number stored in the telephone number.

  If the priority incoming call processing unit 105 receives a specific operation for waiting for a specific incoming call from the extension telephone 2 during a call (hereinafter referred to as a specific incoming call waiting request operation) during a call from the specific command receiving unit 108, which will be described later, “Line number during call” in the line number field 1071 of the table 1070, “Extension number of the extension telephone 2 that sent the specific incoming call waiting request operation (hereinafter referred to as standby request source number)” in the reservation source extension number field 1072, “Caller telephone number” notified from the caller telephone number and line number extraction unit 104 in the reservation destination telephone number field 1073 and “Reservation for using the line by operating the specific call waiting request operation in the line reservation timer field 1074” A time value (for example, 10 minutes, etc.) of a timer (hereinafter referred to as a line reservation timer) from when the reservation is started until the reservation is canceled To add a record in association with a time value) "that was. Then, the priority incoming call processing unit 105 instructs the timer unit 106, which will be described later, to start a line reservation timer, and instructs all the extension telephones 2 to stop displaying reserved information indicating that a line not in use has been reserved. To do.

  Further, when a call is made to the specific partner telephone number, the priority incoming call processing unit 105 instructs the timer unit 106 to stop the line reservation timer, and clears the corresponding record in the line reservation table 1070. In addition, when the line number during a call is already registered in the line number field 1071 of the line reservation table 1070, the priority incoming call processing unit 105 notifies an error sound that the line cannot be registered (hereinafter, reservation error processing). And).

  Further, when the priority incoming call processing unit 105 is notified by the timer unit 106 that the line reservation timer has timed out, the extension incoming call unit 105 indicates that a line that is not in use has been reserved for all the extension telephones 2 through the extension interface unit 103. An instruction to stop information display is given, and the record in which the line reservation timer times out is cleared from the line reservation table 1070.

  The timer unit 106 starts / stops the timer upon receiving an instruction to start / stop the line reservation timer in the line reservation table 1070 from the priority incoming call processing unit 105. Further, when the active timer expires, the timer unit 106 notifies the priority incoming call processing unit 105 that the line reservation timer has timed out. Upon receiving the notification, the priority incoming call processing unit 105 instructs all the extension telephones 2 to stop displaying the reserved information indicating that the line not in use is reserved, and records the line reservation timer 1010 as a record when the line reservation timer has timed out. Clear from.

  The line reservation storage unit 107 receives the “calling source telephone number”, “calling line number”, “waiting request source number”, “line reservation timer setting” received from the caller telephone number and line number extraction unit 104. It is a storage unit for storing “time value”.

  FIG. 3 is a diagram schematically showing the line reservation table 1070 recorded in the line reservation storage unit 107 of the main apparatus 1.

  As shown in the figure, the line reservation table 1070 includes a line number field 1071, a reservation source extension number field 1072, a reservation destination telephone number field 1073, and a line reservation timer field 1074. The line number field 1071 stores “the line number on which a call is made when a specific call waiting request operation is performed during a call”. The reservation source extension number field 1072 stores “standby request source number”. The reservation destination telephone number field 1073 stores the caller telephone number and the “caller's caller telephone number” extracted by the line number extraction unit 104 when a specific incoming call waiting request operation from the extension telephone 2 is received. The line reservation timer field 1074 stores “a time value of a preset line reservation timer such as 10 minutes”.

  The specific command receiving unit 108 monitors input information such as hooks, dials, and buttons notified from the extension telephone 2 via the extension interface unit 103.

  Further, the specific command receiving unit 108 detects a specific incoming call waiting request operation.

  Further, when the specific command receiving unit 108 detects the specific incoming call waiting request operation, the specific command receiving unit 108 notifies the priority incoming call processing unit 105 of the specific incoming call waiting request operation.

  FIG. 2 is an operation flowchart of the main apparatus. This flow starts when the main apparatus 1 is powered on and an incoming call can be detected.

  First, the main apparatus 1 waits for an incoming call from the partner telephone 4 (S201), a line reservation timer to time out (S205), or a line selection operation from the extension telephone 2 to be accepted (S208). .

  If there is an incoming call from the partner telephone 4 (S201, Yes), the main apparatus 1 determines whether or not the caller telephone number of the incoming call is registered in the reserved telephone number field 1073 of the line reservation table 1070. (S202).

  When the caller telephone number of the incoming call is registered in the reservation destination telephone number field 1073 of the line reservation table 1070 (S202, Yes), the main apparatus 1 makes a reservation associated with the reservation destination telephone number field 1073. Instructs the extension telephone 2 having the extension number stored in the original extension number field 1072 to ring (S212), receives a disconnection signal from the partner telephone 4 (S213), or receives a response signal from the extension telephone of the called party It waits for any of (S215) to receive.

  When the disconnection signal is received from the partner telephone 4 (S213, Yes), the main device 1 instructs the extension telephone 2 to stop ringing, executes the disconnection process (S214), and returns to step 201.

  When a response signal is received from the extension telephone 2 of the called party (S215, Yes), the main device 1 instructs the extension telephone 2 to stop ringing, stops the line reservation timer (S216), and is used for all the extension telephones 2 An instruction to stop displaying reserved information indicating that a non-reserved line has been reserved is issued, the record in which the line reservation timer times out is cleared from the line reservation table 1070 (S217), call connection processing is executed, and a call is started. (S218). Then, the main device 1 receives either a disconnect signal from the extension telephone 2 or the other party telephone 4 (S224), or receives a specific incoming call waiting request operation from the called extension telephone 2 (S220). Wait for

  When the disconnection signal is received from the extension telephone 2 or the other party telephone 4 (S224, Yes), the main device 1 executes the call ending process (S225) and returns to Step 201.

  When a specific incoming call waiting request operation is received from the extension telephone 2 of the call destination (S220, Yes), the main apparatus 1 determines whether or not the line number during the call is registered in the line number field 1071 of the line reservation table 1070. Determine (S221).

  If the line number during the call is registered in the line number field 1071 of the line reservation table 1070 (S221, Yes), the main apparatus 1 executes a reservation error process (S226), and returns to step 224.

  If the line number during the call is not registered in the line number field 1071 of the line reservation table 1070 (No in S221), “line number during call” is registered in the line number field 1071 of the corresponding record in the line reservation table. Then, “standby request source number” is registered in the reservation source extension number field 1072, “calling source telephone number” is registered in the reservation destination telephone number field 1073, and “for example, 10 minutes or the like” is registered in the line reservation timer field 1074. Is registered in advance, and the line reservation timer is started (S222). Then, main apparatus 1 instructs all extension telephones 2 to start displaying reserved information indicating that a line not in use has been reserved (S223), and returns to step 224.

  When the caller telephone number of the incoming call is not registered in the reservation destination telephone number field 1073 of the line reservation table 1070 (S202, No), the main apparatus 1 determines that the line number of the incoming call is the line reservation table 1070. It is determined whether it is registered in the line number field 1071 (S203).

  If the line number of the incoming call is registered in the line number field 1071 of the line reservation table 1070 (S203, Yes), the main apparatus 1 executes disconnection processing (S207), and proceeds to step 208.

  If the line number of the incoming call is not registered in the line number field 1071 of the line reservation table 1070 (S203, No), the main apparatus 1 executes normal incoming call processing (S204), and proceeds to step 219.

  When the line reservation timer times out (S205, Yes), the main apparatus 1 instructs all the extension telephones 2 to stop displaying reserved information indicating that a line that is not in use has been reserved. The record in which the line reservation timer has timed out is cleared (S206), and the process proceeds to step 208.

  When the line selection operation is received from the extension telephone 2 (S208, Yes), the main apparatus 1 determines whether or not the selected line number is registered in the line number field 1071 of the line reservation table 1070 (S209). .

  When the selected line number is registered in the line number field 1071 of the line reservation table 1070 (S209, Yes), the main device 1 instructs the extension telephone 2 to send a busy tone or notifies the reserved line (S211). ), The process returns to step 201.

  If the selected line number is not registered in the line number field 1071 of the line reservation table 1070 (S209, No), the main apparatus 1 executes normal call processing (S210) and determines whether a call has been established. (S219).

  When the call is established (S219, Yes), the main apparatus 1 executes the call connection process to start the call (S218), and proceeds to step 224.

  If the call has not been established (S219, No), the process returns to step 201.

  The embodiment of the present invention has been described above.

  According to the present invention, when the main apparatus 1 receives a specific incoming call waiting request operation from the extension telephone 2 during a call, the caller telephone number and the line that are being called by the caller telephone number and line number extraction unit 104 are extracted. The number and the standby request source number are associated with each other and stored in the line reservation storage unit 107, and information indicating that all the extension telephones 2 are in use or reserved is displayed. When the extension telephone 2 of the reservation source extension number stored in the line reservation storage unit 107 responds to an incoming call from the reservation destination telephone number stored in the line reservation storage unit 107, it is being used for all the extension telephones 2 The display of the information indicating that it is or has been reserved is stopped.

  In addition, when the main device 1 displays information indicating that it is in use or reserved on all the extension telephones 2, the main device 1 makes a call to or from an outside line so that there is an outside line that is not in use. Restrict incoming calls.

  As a result, it is possible to prevent all the external lines from being buried and to reliably receive incoming calls from a specific partner telephone number.

  In the embodiment of the present invention, the main device 1 is described as an example in which a specific incoming call waiting request operation is received from the extension telephone 2 during a call. The specific incoming call waiting request operation may be received within 4 seconds.

  Also, the scheduled time zone for incoming calls is registered from the extension telephone 2, and when the scheduled time zone is reached, an instruction to display information indicating that an outside line that is not in use is reserved for all the extension telephones 2 is instructed. However, when it is not the scheduled time zone, it may be instructed to stop displaying the information indicating that the outside line that is not in use is reserved for all the extension telephones 2.

1 ... Main device,
2 ... extension telephone,
3 ... Public network,
4 ... Counter telephone 4,
101 ... Outline interface unit,
102: Private branch exchange function unit,
103 ... extension interface part,
104 ... Source telephone number and line number extraction unit,
105: Preferential incoming call processing unit,
106 ... Timer section,
107: Line reservation storage unit,
108: A specific command receiver.

Claims (3)

A telephone control device that accommodates a plurality of outside lines and extensions,
A specific command receiving means for receiving a predetermined specific command from an extension that has disconnected a call during a call within a predetermined time after disconnecting an extension during a call or a call during a call via any of the external lines Specific call information storage means for storing call information including the telephone number of the other party who was on the call via the external line when receiving the specific command and the extension number of the extension that transmitted the specific command When,
An external line in-use display means for displaying information related to the use of each of the external lines on a display unit included in the internal telephone for each of the internal telephones connected to the internal line;
When the call during the call is disconnected after receiving the specific command, or when the specific command is received within a certain time after the call during the call is disconnected, the specific call information storage means, Store the call information related to the call during the call for a predetermined time after the call is disconnected,
The outside line in-use display control means causes the extension telephone to display information indicating that any of the outside lines not currently in use is in use or reserved,
When an incoming call arrives from the telephone number of the other party stored in the specific call information storage means, and the extension of the extension number stored in the specific call information storage means responds to the incoming call, or the predetermined time A telephone control apparatus having a specific incoming call waiting function, which stops displaying the information indicating that it is in use or reserved on the extension telephone when it has elapsed. A telephone control device for accommodating a plurality of external lines and internal lines,
Specific incoming call schedule registration means for registering specific incoming call schedule information including a specific caller telephone number and a time zone where an incoming call is scheduled to arrive from the caller telephone number; and for each extension telephone connected to the extension An external line in-use display means for displaying information relating to the use of each of the external lines on a display unit included in the extension telephone;
When the specific incoming call schedule information is registered in the specific incoming call schedule registration means,
The outside line in-use display control means causes the extension telephone to display information indicating that any of the outside lines not currently in use is in use or reserved,
When an incoming call from the caller telephone number registered in the specific incoming call schedule registration means arrives or when the registered time zone has passed, the fact that the extension telephone is in use is displayed. Alternatively, a telephone control apparatus having a specific incoming call waiting function, wherein display of information indicating that reservation has been made is stopped. The telephone control device according to claim 1 or 2,
An external line that is not in use when the external line in-use display control means displays information indicating that any of the external lines that are not currently in use are in use or reserved on the extension telephone. A telephone control apparatus having a specific incoming call waiting function, wherein outgoing calls to or from incoming lines are regulated so that there is

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