JP2016206835A - Work support device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a work support device capable of supporting an operator who performs various problem analyses and problem solutions and enabling the operator to efficiently perform a monitoring management work by shortening a work hour and reducing a work load in a monitoring management work of a state of various equipment in a facility.SOLUTION: A work support device includes: a correlation estimation part 11 for determining the presence or absence of an issue group having a correlation with the received issue from issue group information grouped into an issue group by which a plurality of issues having relationship involves the issue and the issue inputted and received by natural language; and a relationship screen information preparation part 12 for preparing relationship screen information relating to the work for solving the problem included in the issue group based on work history information recorded for each issue group when the issue group determined to have the correlation with the issue received by the correlation estimation part 11 exists.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a business support apparatus that supports management work of an operator who performs problem analysis and problem solving in monitoring and managing the state of various equipment in a facility.

2. Description of the Related Art Conventionally, a facility management apparatus that supports monitoring and management work of the state of various facilities in a facility in a building facility or the like is known.
For example, in Patent Document 1, an operation related diagram showing the relevance of each function of the facility management apparatus is created, and when the function of the facility management apparatus is set or a problem such as an alarm occurs, the operation related diagram is displayed. A facility management apparatus is disclosed that provides business support so that an operator who is unfamiliar with the operation can understand the operation procedure in a short time and assist in performing the operation without making a mistake by displaying the screen. .

JP 2011-113181 A

  However, in the technique disclosed in Patent Document 1, for example, it is excluded from the generation of an alarm such as “I want you to do something because XX (a specific part of the facility) is hot” sent by facility users. For such various problems, the operator still needs to find out the operation procedure for solving the problem, which takes time and amount of work, and the support to the operator is not sufficient was there.

  The present invention has been made to solve the above-described problems, and assists an operator who performs various problem analysis and problem solving in the monitoring and management of the state of various equipment in the facility, thereby reducing the work time. It is another object of the present invention to provide a work support apparatus that enables an operator to perform monitoring and management work more efficiently by reducing the amount of work.

  The business support device according to the present invention includes: a problem group information obtained by grouping a plurality of related problems into a problem group including the problem; and a problem received and received in a natural language. If there is a correlation evaluation unit that determines the presence or absence of correlated task groups and a task group that is determined to be correlated with the issues received by the correlation evaluation unit, operation history information recorded for each task group And a related screen information creating unit for creating related screen information related to an operation for solving the tasks included in the task group.

  According to the present invention, in the monitoring and management work of the state of various equipment in the facility, since the operator simply inputs the problem in natural language, information related to the operation for solving the problem is created. It is possible to display information, assisting an operator who performs various problem analysis and problem solving, and shortens the work time and the work amount so that the operator can perform monitoring and management work more efficiently.

BRIEF DESCRIPTION OF THE DRAWINGS It is a block diagram of the facility management apparatus carrying the work assistance apparatus which concerns on Embodiment 1 of this invention. It is a flowchart explaining operation | movement of the facility management apparatus carrying the work assistance apparatus which concerns on Embodiment 1 of this invention. In Embodiment 1, it is a figure explaining an example of the content of the problem group information which a memory | storage part memorize | stores. In Embodiment 1, it is a figure explaining an example of the content of the operation history information which a memory | storage part memorize | stores. 6 is a diagram illustrating an example of the content of screen information stored in a storage unit in Embodiment 1. FIG. FIG. 6 is a diagram illustrating an example of a list of related screens displayed on the display device in the first embodiment. It is a flowchart explaining operation | movement of step ST9 of FIG. In Embodiment 1, it is a figure which shows an example of the content by which "issue" grouped by "issue group" and the said "issue group" was added to assignment group information by the assignment group setting part. In Embodiment 1, it is a figure which shows an example of the content of the operation history information to which the "task group" was added by the task group setting part.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
Embodiment 1 FIG.
FIG. 1 is a configuration diagram of a facility management apparatus 100 equipped with a business support apparatus 1 according to Embodiment 1 of the present invention.
As shown in FIG. 1, the facility management apparatus 100 includes a business support apparatus 1, an input reception unit 2, a display control unit 3, and a storage unit 4.

The input reception unit 2 receives various instructions input from the input device 200 such as a mouse, a keyboard, and a touch panel by an operator.
The input receiving unit 2 receives a specific “task” from the operator, a setting operation such as various numerical values performed on the screen displayed on the display device 300, or is displayed on the display device 300. A screen operation accepting unit 22 that accepts a simple selection operation and switching operation of the screen.
In the first embodiment, the “issue” refers to the operation of a facility such as a building such as “the north side of the first floor is cold” and “the second floor door is heavy under negative pressure”. It refers to the problem. This “task” is input in a natural language.

The display control unit 3 causes the display device 300 such as a display to display a related screen for performing an operation for solving the “problem”, for example.
The storage unit 4 includes a memory, an HDD, and the like, and stores various information. In the first embodiment, the storage unit 4 stores task group information, screen information, and operation history information.
The task group information is information obtained by grouping a plurality of related “tasks” into “task groups” that include the “tasks” and make them a higher concept.
The screen information is information such as a screen name and data for screen display related to a screen that can be operated by the facility management apparatus 100 such as a screen for operating a set temperature of an air conditioner.
The operation history information is information indicating the operation history of each screen that can be operated by the facility management apparatus 100, which is performed by the operator to solve the “issue” for each “issue group”.
Details of the contents of each information stored in the storage unit 4 will be described later.

The business support apparatus 1 includes a correlation evaluation unit 11, a related screen information creation unit 12, an operation history storage control unit 13, and an assignment group setting unit 14.
The correlation evaluation unit 11 refers to the task group information stored in the storage unit 4 and is newly input from the input device 200 and output from the task reception unit 21 as “task” that the operator is currently solving. Based on the “issues” included in each issue group of the issue group information, the correlation between the current “issue” and “issue group” is evaluated, and the “issue” output from the issue reception unit 21 Determine whether there are any “issue groups” that are correlated. For example, a known technique such as text mining may be applied to the evaluation of the “issue” correlation.
Further, the correlation evaluation unit 11 sends the evaluation result to the related screen information creation unit 12 or sends the “task” information to the task group setting unit 14 according to the content of the evaluation result. Moreover, the correlation evaluation part 11 updates the information of the applicable problem group in the memory | storage part 4 based on an evaluation result.

When the correlation evaluation unit 11 determines that there is a “task group” correlated with the “task”, the related screen information creation unit 12 performs an operation for solving the task included in the “task group”. The related screen to perform is determined, and related screen information about the determined related screen is created. Further, the related screen information creation unit 12 outputs the created related screen information to the display control unit 3.
For example, the “north side is cold” based on the “challenge group” that is linked to the “problem” that is “the north side of the first floor is cold” and that is correlated with the upper task concept “the north side of the building is cold”. Screen information such as “screen A” and “screen D” is created and output as related screen information as a screen necessary for solving the problems included in the “issue group”.
The related screen information created by the related screen information creation unit 12 is displayed on the display device 300.

The operation history storage control unit 13 receives information on setting operations such as various numerical values performed on the screen output from the screen operation receiving unit 22 or simple screen selection and switching operations, and receives a correlation evaluation unit. The operation history information stored in the storage unit 4 is updated as the operation history of the screen related to the “task group” that is correlated with the “task” that is currently acquired from 11.
When the information on the “task” is sent from the correlation evaluation unit 11, the task group setting unit 14 newly generates a “task group” and acquires the “task” obtained from the correlation evaluation unit 11 in the generated “task group”. Is added to the task group information stored in the storage unit 4.

The operation will be described.
FIG. 2 is a flowchart for explaining the operation of the facility management apparatus 100 equipped with the business support apparatus 1 according to Embodiment 1 of the present invention.
In the facility management apparatus 100 equipped with the business support apparatus 1 according to the first embodiment of the present invention, an operation when an operator finds an “issue” during facility monitoring will be described with reference to FIG.

The task accepting unit 21 of the input accepting unit 2 operates the input device 200 such as a mouse, a keyboard, and a touch panel by the operator to accept the input “task”, and receives the received “task” information as a correlation evaluation unit. 11 (step ST1). At this time, the task reception unit 21 sets the task solution processing progress flag held in the memory or the like inside the facility management apparatus 100 to 1.
Note that the operator inputs the “issue” that is currently being solved in a natural language used on a daily basis. Here, for example, it is assumed that “the north side of the first floor is cold” is input.

The correlation evaluation unit 11 refers to the task group information stored in the storage unit 4 and determines whether or not there is a “task group” correlated with the “task” output from the task receiving unit 21 in step ST1. (Step ST2). Specifically, the correlation evaluation unit 11 uses past known “tasks” grouped into “task groups” of the task group information using a known analysis method such as text mining, for example, ”Is evaluated. If there is a “task group” having a predetermined level of correlation, it is determined that there is a “task group” that has a correlation with the received “task”. Then, the information on the “issue group” is output to the related screen information creation unit 12.
The predetermined level can be appropriately set in advance. Further, when there are a plurality of “task groups” having a predetermined level of correlation, the correlation evaluation unit 11 selects the “task group” having the largest correlation with the received “task”. It may be set as “issue group”.

Here, FIG. 3 is a diagram illustrating an example of the content of the task group information stored in the storage unit 4 in the first embodiment.
For example, if “issues” such as “the north side of the first floor is cold” and “the north side of the second floor is cold” are “subordinate issues”, the issue of “north side is cold” that is positioned above these issues What is divided into groups is an “issue group”. That is, a set of “lower tasks” grouped by “upper tasks” that includes a plurality of related “lower tasks” is referred to as an “task group” in the first embodiment.
The “lower task” is linked to the “upper task”, and information grouped for each “upper task” is stored in the storage unit 4 as task group information as shown in FIG. In the first embodiment, the “issue group” is managed by a number as shown in FIG. 3. However, the present invention is not limited to this, and in the issue group information, the “issue” is “subordinate”. It is only necessary to be grouped under “higher-level issues” that include “ Here, the number for managing the “issue group” is automatically and appropriately assigned by the assignment group setting unit 14 when a new assignment group is created. Further, in FIG. 3, for convenience of explanation, the names of the “issue groups” managed by numbers are also described, but the names are not automatically generated by the assignment group setting unit 14. Normally, it is not included in the issue group information. However, in order to make it easy for the operator or the like to understand the contents of each task group, the operator may assign a name to each group and include it in the task group information by an appropriate means.
In FIG. 3, “issue” stores “issue” that has been actually input from the operator in the past as it is, as will be described later.
In the first embodiment, it is assumed that when the operator finds “task”, the storage unit 4 stores task group information as shown in FIG. 3.

In step ST2, if the correlation evaluation unit 11 determines that there is an “issue group” that is correlated with the “issue” that is currently being solved (in the case of “YES” in step ST2), the related screen information creation unit 12 refers to the operation history information stored in the storage unit 4, determines a related screen of the “issue group” determined to have a correlation in step ST 2, and creates related screen information related to the determined related screen (Step ST3). In the first embodiment, the related screen is used to solve the “issue” in view of the past operation history related to the “issue group” correlated with the “issue” to be solved currently. This refers to a screen related to the operation of the facility management apparatus 100 that is likely to be necessary.
Here, in step ST <b> 2, the correlation evaluation unit 11 determines, as an “issue group” that has a correlation with “issue”, for the “issue” that “the north side of the first floor is cold”, issue group 1 “the north side is cold”. It is determined that there is a “task group”, and information on the “task group” is output to the related screen information creation unit 12. Here, the exchange of information with the related screen information creation unit 12 is performed by a number assigned and managed for each “task group”.

Hereinafter, the operation of step ST3 will be specifically described.
Here, FIG. 4 is a diagram illustrating an example of the contents of the operation history information stored in the storage unit 4 in the first embodiment.
In FIG. 4, “issue group 1” to “issue group 4” are described for simplicity of explanation, but “issue group 1” to “issue group 4” are the tasks described in FIG. It is assumed that only the number corresponding to the “task group” of the group information is actually stored. In addition, although screens 1 to N are shown in FIG. 4, only screen identification numbers are stored in the screens 1 to N. That is, the screens 1 to N are screens having screen identification numbers 1 to N, respectively, and the screen identification numbers correspond to screen identification numbers of screen information described later.
As shown in FIG. 4, the operation history information includes, for each “issue group”, an operation history of a screen operated to solve an issue that has been previously correlated with the “issue group”, That is, the number of screen operations is linked. In the operation history information, the number of operations on all screens 1 to N that can be displayed by the facility management apparatus 100 is managed.
Note that the number of screen operations stored in the operation history information may be counted by simply counting the number of times the screen is displayed, or only when setting operations such as various numerical values are performed on the screen. It may be counted as 1. In the first embodiment, the number of times the screen is simply displayed is counted as 1.

When the related screen information creation unit 12 receives information on the “task group” determined to have a correlation with the “task” from the correlation evaluation unit 11, first, the related screen information creation unit 12 refers to the operation history information and receives the received “task group”. The related screen that needs to be operated in order to solve the tasks included in the “task group” is determined.
Here, since the related screen information creation unit 12 receives the information of the task group 1 that “the north side is cold” from the correlation evaluation unit 11, the screen having the operation history as the related screen of the “task group” of the task group 1 4 and screen 7 are determined.

  Here, all the screens that have an operation history even once for the “task group” are assumed to be related screens. However, the screen is not limited to this, and screens that have an operation history for a preset number of times are related screens. Alternatively, for example, up to the top three may be set as the related screen with the set number of screens in descending order of operation history. Further, for example, a screen operated more than a certain ratio with respect to the total number of operations of all screens may be set as the related screen, and the number of screens to be related screens can be set as appropriate.

  Then, the related screen information creation unit 12 refers to the screen information, acquires information related to the related screen determined in step ST3, here, information related to the operation of the screens 4 and 7, creates the related screen information, Output to the display control unit 3. Here, it is assumed that the screen name is acquired as the information related to the operation, and related screen information in which the acquired list of screen names is used as a list of related screens is created.

Here, FIG. 5 is a diagram illustrating an example of the content of the screen information stored in the storage unit 4 in the first embodiment.
As shown in FIG. 5, in the screen information, a screen name is defined for each screen. Note that the screen information includes information on all screens that can be displayed by the facility management apparatus 100.
In the screen information, each screen is managed by a screen identification number, and the screen identification number corresponds to the screen identification number of the operation history information. Although illustration is omitted here, the screen information stores data for displaying the screen itself in addition to the names of the screens shown in FIG.
Here, the related screen information creation unit 12 uses the list of related screens in which “first floor air conditioning temperature setting” and “ventilation fan setting”, which are the screen names of the screens 4 and 7, as the related screen information is displayed as the display control unit 3. Output to.

Returning to the flowchart of FIG.
The display control unit 3 causes the display device 300 to display a list of related screens based on the related screen information created and output by the related screen information creation unit 12 in step ST3 (step ST4).
Here, for example, a list of related screens as shown in FIG. 6 is displayed.
In addition, in step ST3, the related screen information creation unit 12 may create the related screen information so that the list is displayed in descending order of the number of operations stored in the operation history information. Information on the number of operations may be included in the related screen information so that it is displayed in the list of screens. Further, the related screen information creation unit 12 uses information for displaying the operation screen itself as related screen information so that it can be directly operated instead of the name of the related screen, and the display control unit 3 displays the operation screen of the related screen. You may make it display on the apparatus 300. FIG.
In step ST5, the display control unit 3 causes the display device 300 to display information related to the related screen in accordance with the related screen information created by the related screen information creating unit 12.

  The operator confirms the display device 300 and selects / operates a screen from a list of related screens, or selects / operates another screen not displayed as a list, thereby inputting the “task” input in step ST1. To solve the problem.

  When a “problem” is discovered during the facility monitoring and management operation, the facility operator needs to take some measures to solve the “problem” by operating the facility management apparatus 100. For example, if an “issue” of “the north side of the first floor is cold” is found, if the “issue” is highly correlated with an “issue group” of “the north side is cold”, the “north side Operations that are likely to be necessary to solve the problem of “cold”, that is, the “first floor air conditioning temperature setting” and “ventilation fan setting” screens to be operated are displayed as a list of related screens. Is done. Therefore, based on the display result, the operator determines and executes an operation for solving the “issue” found at present. Of course, the present invention is not limited thereto, and the operator may operate other screens not displayed in the list of related screens to execute an operation for solving the “issue”.

The screen operation reception unit 22 determines whether a screen selection / operation from the operator has been received (step ST5).
If it is determined in step ST5 that screen selection / operation is not accepted (in the case of “NO” in step ST5), the processing in step ST5 is repeated, and input of the screen operation from the operator is waited.

  When it is determined in step ST5 that a screen selection / operation has been received (in the case of “YES” in step ST5), the operation history storage control unit 13 outputs screen selection / operation information output from the screen operation reception unit 22. And the operation history information stored in the storage unit 4 is updated as the operation history of the screen (step ST6).

The operation of the operation history storage control unit 13 in step ST6 will be described with a specific example.
For example, here, if the operator performs an operation of selecting the “first floor air conditioning temperature setting” screen from the list of related screens displayed on the display device 300 in step ST5, the screen operation information is received. The operation history storage control unit 13 updates the number of operations on the screen 4 of “task group” of the task group 1 from 48 times to 49 times in the operation history information shown in FIG. Further, the operation history storage control unit 13 updates the total number of operations of “task group” of the task group 1 of the operation history information illustrated in FIG. 4 from 101 times to 102 times.

That is, the operation history storage control unit 13 updates the number of operations on the corresponding screen corresponding to the “task group” determined to be correlated with the “task” received by the task receiving unit 21 in step ST1. .
Note that information indicating which “task group” is determined to be correlated with the problem to be solved is output from the correlation evaluation unit 11 to the operation history storage control unit 13. You just have to do it.
Further, the screen identification number of “1st floor air conditioning temperature setting” may be specified with reference to the screen information.

  In this way, since the history of the screen operation of the operator in the problem solving process is updated as needed, it is possible to output a highly reliable related screen when the same problem is input next time. .

The screen operation reception unit 22 determines whether the problem solving operation by the operator has been completed (step ST7). Specifically, the screen operation reception unit 22 determines whether an operation completion instruction input has been received from the operator.
The operation completion instruction may be input, for example, by displaying a completion button on the display of the display device 300 and determining that the operation completion instruction has been input by pressing the completion button.

  If it is determined in step ST7 that the problem solving operation by the operator has not been completed (in the case of “NO” in step ST7), the process returns to step ST5 and the subsequent processing until it is determined that the problem solving operation has been completed. repeat.

  If it is determined in step ST7 that the problem solving operation by the operator has been completed (in the case of "YES" in step ST7), it is determined that the problem has been solved, the problem solving process is terminated, and normal facility monitoring management is performed. Return to state. At this time, the screen operation accepting unit 22 sets the task solving process in progress flag set to 1 by the task accepting unit 21 in step ST1 to 0.

In the first embodiment, the operation history storage control unit 13 does not update the operation history information in the normal facility monitoring management state.
Whether or not the facility monitoring management state is normal can be determined based on whether the problem solution processing progress flag is 1 or 0.
Therefore, the operation history storage control unit 13 refers to the problem solving process in progress flag in step ST6, and updates the operation history information if the problem solving process in progress flag is 1. Alternatively, when screen selection / operation is received from the operator, the screen operation receiving unit 22 refers to the problem solving process in progress flag, and if the problem solving process in progress flag is 0, the operation information is stored in the operation history. You may make it not output to the control part 13. FIG.

  On the other hand, when the correlation evaluation unit 11 determines in step ST2 that there is no “issue group” correlated with the “issue” that is currently being solved (in the case of “NO” in step ST2), the assignment group setting is performed. The unit 14 adds a new “issue group” to the issue group information and adds the “issue” that is currently being solved to the “issue group” (step ST8).

FIG. 7 is a flowchart for explaining the operation in step ST8 of FIG.
A specific operation for adding the problem group information, that is, the information of the new “issue group” and the “issue” that is currently being solved, will be described with reference to FIG.
If it is determined in step ST2 of FIG. 2 that there is no “task group” correlated with “task” (in the case of “NO” in step ST2), the correlation evaluation unit 11 sends a correlation to the task group setting unit 14. Information on the “issue” determined to have no related “issue group” is sent, and the issue group setting unit 14 that has received the information on the “issue” generates a new “issue group” (step ST71). .

  For example, the operator inputs “problem” “the west side of the first floor is cold”, and in step ST2 of FIG. 2, the correlation evaluation unit 11 refers to the problem group information shown in FIG. If it is determined that there is no “task group”, the task group setting section 14 uses the process of step ST71 as a new “group that represents a superordinate concept of“ the west side of the first floor is cold ”. Issue group 5 "is generated. Here, the number for managing the “issue group” is “5” as a serial number, but is not limited thereto, and the issue group setting unit 14 may set the number appropriately. .

  The assignment group setting unit 14 adds information obtained by grouping the “issues” acquired from the correlation evaluation unit 11 to the “issue group” generated in step ST71 to the assignment group information stored in the storage unit 4, and The “task group” is added to the operation history information (step ST72).

FIG. 8 is a diagram illustrating an example of the content of the issue group information to which the information on the “issue group” and the “issue” that is about to be solved is added by the issue group setting unit 14 in the example described above.
As shown in FIG. 8, “task group” “west is cold” is added as task group 5, and “task” “west on the first floor is cold” is added to the “task group” “west is cold”. Are grouped.
FIG. 9 is a diagram illustrating an example of the contents of the operation history information in which the “task group” has just been added by the task group setting unit 14 in the above-described example.
As shown in FIG. 9, the operation history of each screen for “task group 5” is managed. At this time, the task group setting unit 14 adds the “task group” with the number of operations on each screen as an initial value, that is, 0 times.

As described above, when there is no “issue group” correlated with the “issue”, information on the “issue group” and the “issue” currently being solved can be added at any time.
As a result, when the same “Issue” is input next time, the information on the “Issue group” and the “Issue” grouped into the “Issue group” are managed, and the related screen The list can be displayed.

This is the end of the description of the operation of FIG. 7, and the flow returns to the flowchart of FIG.
In step ST8, when a new “issue group” and “issue” to be solved are added to the issue group information, the process proceeds to step ST5, and the operator performs a screen operation to solve the “issue”. Do.
The screen operation reception unit 22 determines whether a screen selection / operation from the operator has been received (step ST5). The specific operation is as described above.
If it is determined in step ST5 that screen selection / operation is not accepted (in the case of “NO” in step ST5), the processing in step ST5 is repeated, and input of the screen operation from the operator is waited.

When it is determined in step ST5 that screen selection / operation has been received (in the case of “YES” in step ST5), the operation history storage control unit 13 displays the screen selection / operation information output by the screen operation reception unit 22. The received operation history information stored in the storage unit 4 is updated as the operation history of the screen (step ST6). The specific operation is as described above.
For example, here, if the operator performs an operation of selecting the “first floor air conditioning temperature setting” screen, information on the screen operation is received, and the operation history storage control unit 13 displays the operation history information shown in FIG. "The west side is cold", that is, the number of operations on the screen 4 of "task group 5" is updated from 0 to 1. Further, the operation history storage control unit 13 updates the total number of operations of “task group 5” in the operation history information illustrated in FIG. 9 from 0 to 1.

  Thereafter, the process proceeds to step ST7, and the subsequent processing is repeated until an operation completion instruction is accepted in step ST7. When an operation completion instruction is accepted in step ST7, it is determined that the problem solving process has been completed, The process ends. Since the specific operation is as described above, a duplicate description is omitted.

  As described above, in the first embodiment, the related screen information creation unit 12 outputs the created related screen information to the display control unit 3 and is displayed on the display device 300 by the display control unit 3. However, not limited to this (step ST3 to step ST4 in FIG. 2), the related screen information creation unit 12 outputs the created related screen information to the voice output control unit (not shown), and the voice output control unit However, for example, information on the related screen may be notified to the operator by outputting voice guidance based on the related screen information from an output device (not shown) such as a speaker.

  Further, in the first embodiment, the operation is described on the assumption that the task group information is set to some extent as shown in FIG. 3. However, for example, the facility management apparatus 100 has just been introduced into the facility, When the solution process is executed for the first time, there is no “issue group” correlated with the received “issue”, and therefore the issue group setting unit 14 is used as a group representing a higher concept of the received “issue”. A new “issue group” is generated, and information obtained by grouping the received “issues” into the generated “issue group” is newly obtained as the issue group information and operation history information stored in the storage unit 4. The task group information and the operation history information may be prepared in advance by, for example, knowledge or existing knowledge about tasks that an experienced operator has. May be is somewhat set based on the operation history information and the like.

  As described above, according to the first embodiment, the business support apparatus 1 installed in the facility management apparatus 100 is grouped into “issue groups” in which a plurality of related “issues” include the “issues”. A correlation evaluation unit 11 for determining whether or not there is a “task group” correlated with the received “task” from the received task group information and the received “task” input in natural language, and a correlation evaluation When there is a “task group” that is determined to have a correlation with the “task” received by the unit 11, the “task” included in the “task group” is based on the operation history information recorded for each “task group”. And a related screen information creating unit 12 for creating related screen information related to an operation for solving "." As a result, the operator can create a list of related screens that are considered necessary for solving the “task” simply by inputting the “task” in natural language, and the information can be displayed on the display device 300. Because the problem solving process can be performed by operating the screen according to the related screen list, the operator who performs various problem analysis and problem solving is supported, and the operator is more efficient by shortening the work time and the work amount. Monitoring and management work can be performed.

  Further, the business support apparatus 1 includes an operation history storage control unit 13 that updates the operation history information of the “task group” that has a correlation with the “task” based on the screen operation information for the received “task”. It was configured as follows. As a result, in the problem solving progress process, the history of the screen operation of the operator is updated at any time. Therefore, when the same “issue” is input next time, a highly reliable related screen is output. be able to.

  Further, when it is determined that there is no “task group” correlated with the “task” received by the correlation evaluation unit 11, the business support apparatus 1 newly generates a “task group” and generates the generated “task” A task group setting unit 14 for adding task group information obtained by grouping “tasks” received in “group” is provided. Thereby, when the same “issue” is input next, information on “issue group” having correlation is managed, and a list of related screens can be displayed.

Further, in the first embodiment described above, the task receiving unit 21 of the input receiving unit 2 is configured such that the operator operates the input device 200 such as a mouse, a keyboard, and a touch panel to input “task”. However, the present invention is not limited to this, and the operator may input the “task” by voice.
An example of a specific operation when inputting the “task” by voice will be described below.
The operator performs a task input start operation by pressing a button on the microphone or the like, and utters “task” to the microphone.
When the “task” input is started, the input “task” can be confirmed on the screen display by converting the voice input to the microphone into a character string by a known voice recognition technology and displaying it on the screen.
After confirming the “task” on the screen display, the operator performs a task input end operation by pressing a button different from the button that performed the task input start operation, for example. Thereby, the character string displayed on the screen is determined as the “task”, and the task receiving unit 21 receives the determined “task”.
If the “issue” displayed on the screen has been converted to an unintended character string, the operator should correct the “issue” displayed on the screen with a keyboard, etc., or start again from the task input start operation. You may be able to.

In the first embodiment of the present invention, the business support apparatus 1 is configured as shown in FIG. 1, but the business support apparatus 1 includes a correlation evaluation unit 11 and a related screen information creation unit 12. As a result, the effects as described above can be obtained.
Further, the correlation evaluation unit 11, the related screen information creation unit 12, the operation history storage control unit 13, and the task group setting unit 14 used for controlling the business support apparatus 1 according to the first embodiment use a CPU based on software. It is executed by program processing.

  Further, in the present invention, any constituent element of the embodiment can be modified or any constituent element of the embodiment can be omitted within the scope of the invention.

DESCRIPTION OF SYMBOLS 1 Work support apparatus 2 Input reception part 3 Display control part 4 Memory | storage part 11 Correlation evaluation part 12 Related screen information creation part 13 Operation history memory | storage control part 14 Problem group setting part 21 Problem reception part 22 Screen operation reception part 100 Facility management apparatus 200 Input device 300 Display device

Claims (3)

Whether there is an issue group correlated with the accepted issue from the issue group information in which multiple related issues are grouped into issue groups that include the issue and the issue entered and received in natural language A correlation evaluation unit to judge;
When there is a task group that is determined to be correlated with the accepted task by the correlation evaluation unit, based on operation history information recorded for each task group, for solving the task included in the task group A business support apparatus comprising a related screen information creating unit for creating related screen information related to an operation. The system further comprises an operation history storage control unit that updates the operation history information of a task group having a correlation with the task based on information on a screen operation performed on the accepted task. Item 1. The business support device according to Item 1. When the correlation evaluation unit determines that there is no problem group correlated with the accepted problem, a new problem group is generated, and the problem group information obtained by grouping the accepted problems into the generated problem group The task support apparatus according to claim 1, further comprising a task group setting unit to be added.

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