JP2016114965A - Server device, shop terminal, information processing method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a server device that can appropriately treat a user as a good customer of a shop.SOLUTION: The invention includes: a customer condition storage part 100 storing at least one piece of customer condition information having a shop identifier of a shop where credit cards are available and a good customer condition; a purchase-related information storage part 101 storing purchase-related information on a credit-card user of a shop to correspond to the shop identifier and the user identifier; a condition determination unit 103 determining whether the good customer condition corresponding to the shop identifier is satisfied by the purchase-related information corresponding to a shop identifier and a user identifier; a good customer information storage part 104: and a good customer information storage part 105 storing in the good customer information storage part good customer information with one shop identifier and one user identifier when the condition determination unit 103 has determined that the good customer condition is satisfied.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an apparatus for handling a user who uses a store as a good customer.

  As a conventional technique, when registering a store member who uses a mobile phone for a transaction, the POS terminal stores the terminal ID such as the Internet connection member contract number or ID of the mobile phone owned by the customer as part of the customer data in the data storage means. Pre-store and register, insert the mobile phone into the terminal I / F means at the time of transaction, the transaction acceptance means reads the terminal ID of the mobile phone and authenticates by comparing with the pre-stored terminal ID, The sales management means includes a mobile phone POS sales management method and a POS sales management system in which the terminal ID is added to a part of transaction data such as sales management data and lending management data of the customer and stored in the data storage means. It was known (see, for example, Patent Document 1).

Japanese Patent Laid-Open No. 2002-63658 (first page, FIG. 1 etc.)

  However, in the past, there has been a problem that the user cannot be appropriately handled as a good customer of the store.

  For example, there is a potential demand that users do not want to register or want to know personal information in a store. Conventionally, while satisfying such a request, a user is registered as a good customer of a store. I couldn't. In addition, as the number of stores that register personal information increases, the risk of leaking personal information increases accordingly. For users, even if they are registered as good customers, they register personal information at various stores. There was resistance to doing. For this reason, there are many cases where a user who should be a good customer does not register, and as a result, the user cannot be properly treated as a good customer.

  Further, the store side wants to register a good customer, but there is a request to avoid receiving personal information from a good customer and holding it because there is a risk of leakage of personal information. However, there has been a problem in the past that it is difficult to register a user as a good customer of a store and give preferential treatment to the user while satisfying such a demand.

  The present invention has been made to solve the above-described problems, and an object of the present invention is to provide a server device or the like that can appropriately handle a user as an excellent customer of a store.

  The server apparatus according to the present invention stores a customer condition in which one or more pieces of customer condition information including a store identifier of a store that can use a credit card and a good customer condition that is one or more conditions for determining a good customer. A purchase-related information storage unit in which storage-related information related to purchase of a credit card user in a store is stored in association with a store identifier of the store and a user identifier of the credit card user; Whether or not the good customer condition associated with one store identifier is acquired from the customer condition information, and whether or not the purchase related information associated with the one store identifier and the one user identifier satisfies the acquired good customer condition Information having a condition determination unit for determining whether or not, a store identifier, and a user identifier, and the user indicated by the user identifier is placed in the store indicated by the store identifier. When a good customer information storage unit that stores one or more good customer information that is information indicating a good customer, and when the condition determination unit determines that the good customer condition is satisfied, one store identifier and one This is a server device including a good customer information storage unit that stores good customer information having a user identifier in a good customer information storage unit.

  With such a configuration, the user can be appropriately treated as a good customer of the store.

  The server device according to the present invention is a server device in which, in the server device, the excellent customer condition includes a condition for at least one of the purchase price, the number of visits, and the number of purchases of the user.

  With this configuration, it is possible to appropriately treat the user as a good customer for at least one of the purchase price, the number of visits, and the number of purchases of the user at the store.

  Further, the server device of the present invention is the server device, wherein the store identifier of the store corresponding to the store terminal from the one store terminal, and the visitor related information that is information related to the store visitor to the store indicated by the store identifier, A customer information receiving unit that receives store visitor information, and a good customer that transmits good customer designation information, which is information indicating that the customer corresponding to the visitor-related information is a good customer, to one store terminal The server device further includes a designation information transmission unit.

  With this configuration, it is possible to determine whether or not a visitor to the store is a good customer.

  The server device of the present invention stores one or more customer condition information having a store identifier of a store that can use a credit card and a good customer condition that is one or more conditions for determining a good customer. A purchase condition information storage unit in which purchase condition related information, which is information related to purchase of a credit card user at a store, is stored in association with a store identifier of the store and a user identifier of the credit card user. And store visitor information reception that receives store visitor information that includes store identifier of the store corresponding to the store terminal and store visitor related information that is information related to the store visitor who has visited the store indicated by the store identifier. And the customer condition information associated with the store identifier included in the store visitor information received by the store visitor information receiving unit is acquired from the customer condition information. A condition determination unit that determines whether or not the purchase condition information associated with the store identifier included in the store visitor information and the user identifier corresponding to the store visitor related information included in the store visitor information satisfies the customer condition; and When the determination unit determines that the quality customer condition is satisfied, the quality customer designation information that is information indicating that the customer corresponding to the customer related information is a quality customer is sent to one store terminal. And an information transmission unit.

  With this configuration, it is possible to determine in real time whether or not a visitor to the store is a good customer.

  The store terminal of the present invention is acquired by a store visitor related information acquisition unit that acquires store visitor related information that is information related to a store visitor, a store identifier that is a store identifier, and a store visitor related information acquisition unit. The store visitor information transmitting unit that transmits store visitor information having store visitor related information to a server device designated in advance, and the store visitor corresponding to the store visitor related information is a credit card user and a good customer in the store In some cases, according to the good customer designation information received by the good customer designation information receiving unit and the good customer designation information receiving unit that receives the good customer designation information that is information indicating that the visitor is a good customer from the server device It is a store terminal provided with the output part which performs the output.

  With this configuration, the visitor can know whether or not the customer is a good customer of the store, and can appropriately handle the user as a good customer of the store.

  Further, the store terminal of the present invention further comprises a good customer position information acquisition unit for acquiring good customer position information, which is information indicating the position of the visitor indicated by the good customer designation information, in the store terminal, and the output unit includes: This is a store terminal that outputs information indicating an excellent customer in association with the position indicated by the excellent customer location information acquired by the excellent customer location information acquisition unit.

  With this configuration, it is possible to indicate the position of a good customer in the store.

  In the store terminal of the present invention, in the store terminal, the visitor related information includes information on the face of the visitor, information on the visitor's credit card, and a portable information terminal transmitted by the portable information terminal held by the visitor. The store terminal according to claim 4 or 5, wherein the store terminal is at least one of portable identifiers that are identifiers.

  With this configuration, it is possible to know whether or not the customer is an excellent customer without imposing a special burden on the customer.

  According to the server apparatus etc. by this invention, a user can be handled appropriately as a good customer of a store.

Block diagram of an information processing system in an embodiment of the present invention A flowchart for explaining the operation of the server device of the information processing system The flowchart explaining operation | movement of the shop terminal of the information processing system The figure which shows the customer condition information of the server apparatus of the information processing system The figure which shows the purchase related information management table | surface of the server apparatus of the information processing system The figure which shows excellent customer information in the server device of the information processing system A sketch of the store for explaining the store terminal of the information processing system The figure (FIG. 8 (a)) which shows the image which image | photographed the user for demonstrating operation | movement of the shop terminal of the information processing system, and the figure (FIG. 8 (b)) which shows the image of the face area cut out from this image )) The figure which shows the user information of the server apparatus of the information processing system The figure which shows the example of a display of the shop terminal of the information processing system A sketch of a store for explaining a modification of the store terminal of the information processing system The figure which shows the example of a display of the modification of the shop terminal of the information processing system The figure which shows an example of the external appearance of the computer system in embodiment of this invention The figure which shows an example of a structure of the computer system The block diagram which shows the modification of the information processing system in embodiment of this invention

  Hereinafter, embodiments of a server device and the like will be described with reference to the drawings. In addition, since the component which attached | subjected the same code | symbol in embodiment performs the same operation | movement, description may be abbreviate | omitted again.

(Embodiment)
FIG. 1 is a block diagram of an information processing system 1000 in the present embodiment.

  The information processing system 1000 includes a server device 1 and a store terminal 2. The server device 1 and the store terminal 2 are connected via, for example, a communication line, a wired or wireless network such as the Internet. In FIG. 1, for convenience of explanation, a case where there is one store terminal 2 is shown as an example. However, in the present embodiment, two or more store terminals 2 may be provided.

  The server device 1 includes a customer condition storage unit 100, a purchase related information storage unit 101, a purchase related information reception unit 102, a condition determination unit 103, a good customer information storage unit 104, a good customer information storage unit 105, a user information storage unit 106, A visitor information reception unit 107, a good customer determination unit 108, and a good customer designation information transmission unit 109 are provided.

  The store terminal 2 includes a store visitor related information acquisition unit 201, a store visitor information transmission unit 202, an excellent customer designation information reception unit 203, an excellent customer location information acquisition unit 204, an output unit 205, and a purchase related information transmission unit 206.

  The server device 1 is, for example, a server device that is operated and managed by one credit card company. The server device 1 may be, for example, a server device that manages a user who uses a credit card, or may be a server device having a function of performing a credit card settlement. The server device 1 is realized by a computer or the like, for example.

  The customer condition storage unit 100 stores one or more pieces of customer condition information. The customer condition information is information having a store identifier and excellent customer conditions. The store identifier is an identifier of a store that can use a credit card. The good customer condition is one or more conditions for determining a good customer in the store indicated by the corresponding store identifier. The corresponding store identifier is, for example, a store identifier included in the same customer condition information as the excellent customer condition.

  The store identifier is a store name, a code assigned to the store, or the like. The business type of the store is not questioned. The store here may be one store or a group of stores composed of a plurality of stores. For example, the store here may be one store of one chain store or group store, or one store of a plurality of stores of one company, for example. The store identifier may be a store identifier common to a plurality of store groups. For example, it may be one store identifier common to chain stores and group stores.

  A good customer is a customer who is considered good at one store. A good customer is, for example, a user who receives a preferential treatment or special treatment at one store. A good customer may be considered an important customer for a store. An excellent customer is, for example, a user who purchases a large amount of merchandise, a user who purchases a large number of times, a user who has a long period of time since the start of purchase, or a user who frequently visits the store in one store. The name of a good customer doesn't matter. For example, good customers may be referred to as VIP customers, Premier customers, or the like.

  The good customer condition is a condition for determining a good customer, for example, and is a condition related to purchase related information stored in the purchase related information storage unit 101 described later. The purchase related information will be described later. The condition relating to the purchase related information may be a condition for the purchase related information itself or a condition for information acquired using the purchase related information. The excellent customer condition is, for example, a condition for at least one of the purchase price of the user, the number of visits to the store, the number of purchases, and the like. For example, the excellent customer condition is a condition for at least one or more of the purchase price of the user, the number of visits to the store, the number of purchases, and the like within a predetermined period. The good customer condition may have information specifying this period.

  For example, the information acquired using the purchase-related condition is information obtained by performing a predesignated calculation process such as aggregation on the purchase-related information. For example, the information acquired using the purchase related information is the total amount of the purchase amount of the purchase related information associated with the date within the period specified in advance. Moreover, the number of times the product has been purchased at the store within a predetermined period may be used. Alternatively, the number of visits to the store within a predetermined period may be used. Further, it may be a purchase amount or the like within a unit period within a period specified in advance. The condition here is, for example, information indicating a range of values to be satisfied by purchase-related information or a value acquired using purchase-related information.

  The good customer condition may further include information that can specify or specify one or more purchase-related information to be determined.

  The process of storing customer condition information in the customer condition storage unit 100 does not matter. For example, the customer condition information may be stored in advance in the customer condition storage unit 100. Further, for example, a reception unit (not shown) may accumulate customer condition information received from the store terminal 2 or an information processing terminal (not shown) in the customer condition storage unit 100.

  The customer condition storage unit 100 is preferably a non-volatile recording medium, but can also be realized by a volatile recording medium. The same applies to other storage units.

  In the purchase related information storage unit 101, purchase related information, which is information related to the purchase of this credit card user in a store where one credit card can be used, includes a store identifier of this store and a user identifier of this credit card user. Are stored in association with. The credit card user is, for example, a user who has a credit card contract.

  The purchase related information is, for example, information related to a product or service purchased using this one credit card. The purchase related information is, for example, purchase price information. The purchase related information may be, for example, an identifier of a purchased product or service. An identifier of a product or service, for example, a product name or a service name. Further, the purchase related information may be information indicating that the user has visited the store. The purchase related information may include information on purchase date / time and visit date / time. For example, information on the purchase date / time and the visit date / time may be considered as information indicating that the user has visited the store. The user identifier may be information on a credit card used by the user, for example, a credit card card number, a combination of a card number and a security code, an expiration date, or the like. Or an email address or the like. This user identifier is information that can specify, for example, a user who has contracted a credit card. The credit card information is preferably information unique to the credit card. As the store identifier, the same store identifier as described above can be used. Note that the purchase related information may include information related to a product or service purchased without using a credit card.

  A set of purchase related information, store identifier, and user identifier stored in association with the purchase related information storage unit 101 includes, for example, information indicating the usage details of the user's credit card indicated by the user identifier, It may be information included in the purchase history information of the card user. The information indicating the usage details is, for example, information corresponding to items described in the usage specifications or items described in the usage specifications.

  Note that the purchase related information, the user identifier, and the store identifier are stored in association with each other, the information including the purchase related information, the user identifier, and the store identifier is stored in the purchase related information storage unit 101. You may think that it is accumulated.

  There is no limitation on the process in which the purchase related information, the user identifier, and the store identifier are stored in the purchase related information storage unit 101 in association with each other. For example, when the store terminal 2 or the like has information including information such as a user identifier or a credit card number, a purchase price, and a purchase date for purchasing a product as sales information in the store, the server device 1 The sales information and the like are received from the store terminal 2 together with the terminal identifier of the store terminal 2, and purchase-related information, a user identifier, a store identifier, and the like are appropriately acquired from the information included in the sales information and the store identifier. May be accumulated.

  In addition, for example, a server device for settlement (not shown) that performs credit card settlement obtains purchase-related information, a user identifier, and a store identifier in accordance with the credit card settlement performed at the store. These pieces of information are associated with each other and transmitted to the server device 1, and a receiving unit (not shown) of the server device 1 that has received these pieces of information associates these pieces of information and stores them in the purchase related information storage unit 101. May be. Alternatively, these pieces of information may be accumulated from a settlement server device or the like via a portable recording medium.

  Further, for example, purchase related information, a user identifier, and a store identifier may be stored in association with each other as follows. For example, in the case where payment using a user's credit card is performed at one store, the store identifier of this store, credit card information such as a credit card number, and the amount, that is, the purchase amount purchased by the user And the like are transmitted to the server device 1 from the store terminal 2 or a terminal (not shown) for performing settlement with a credit card installed in the store. And the server apparatus 1 receives these information by the receiving part which is not shown in figure, and this receiving part not shown acquires the information which shows the received date. Then, the storage unit (not shown) uses the received credit card information to acquire a user identifier corresponding to the credit card information from the user information storage unit 106, which will be described later, and the acquired user identifier and the received purchase amount Or the like, the received store identifier, and the information indicating the acquired date and time may be stored in the purchase related information storage unit 101 in association with each other. In this case, the server device 1 may perform a credit card settlement process, or may transmit such information to another settlement server device (not shown).

  Here, as an example, a case where the purchase related information receiving unit 102 stores the purchase related information, the user identifier, and the store identifier in association with each other in the purchase related information storage unit 101 will be described as an example.

  For example, the purchase related information receiving unit 102 receives a user identifier, a store identifier, and purchase related information from the store terminal 2. The received user identifier, store identifier, and purchase related information are stored in the purchase related information storage unit 101 in association with each other. Instead of the user identifier, information having credit card information such as a credit card number may be received from the store terminal 2, and in this case, from this credit card information, a user information storage unit 106, which will be described later, etc. The user identifier corresponding to the credit card information may be acquired from the information, and the acquired user identifier, store identifier, and purchase related information may be associated with each other and stored in the purchase related information storage unit 101.

  The purchase related information receiving unit 102 is usually realized by a wireless or wired communication means. The purchase related information receiving unit 102 may or may not include a communication device.

  The condition determination unit 103 acquires the excellent customer condition associated with the one store identifier from the customer condition information stored in the customer condition storage unit 100. Then, it is determined whether or not the purchase-related information associated with the one store identifier and the one user identifier satisfies the acquired excellent customer condition. For example, the condition determination unit 103 may obtain part or all of the purchase related information associated with one store identifier and one user identifier used when acquiring the customer condition information from the purchase related information storage unit 101. It is determined whether or not one or more purchase-related information read out satisfies the acquired customer condition information. Alternatively, it is determined whether the information acquired using the read one or more purchase-related information satisfies the excellent customer condition. Information acquired using one or more read-out related information is, for example, the total purchase price, maximum value, number of purchases, number of visits, etc. What information is acquired is, for example, excellent Determined according to customer requirements.

  Part of the purchase related information read out from the purchase related information associated with one store identifier and one user identifier by the condition determining unit 103 is, for example, purchase related information that is a determination target of the excellent customer condition This is purchase related information specified by information that can be specified or specified. A part of the purchase related information to be read is, for example, purchase related information whose associated purchase date or visit date is within a predetermined period. For example, the purchase date or the visit date associated with each other is the date of last month or last year, or the purchase related information whose time difference from the present time is less than a predetermined time or this date. Alternatively, purchase-related information or the like in which the associated purchase date or visit date is the closest date from the present may be used.

  Hereinafter, the case where the excellent customer condition associated with one store identifier acquired from the customer condition information stored in the customer condition storage unit 100 is a condition for any of the purchase price, the number of visits, and the number of purchases. The determination process performed by the condition determination unit 103 will be described with an example. Specifically, if the acquired excellent customer condition is the threshold for the total purchase amount in the previous fiscal year, the threshold for the number of visits to the store during the past two months, or during the six months until the present The case where the threshold is the number of times of purchase will be described with an example. However, it is assumed that the values of these periods and the threshold values are merely examples, and can be arbitrarily set in practice. Here, for convenience of explanation, the condition is shown in natural language. However, the condition is expressed by one or more functions corresponding to the natural language, method names, control syntax indicated by “if”, “then”, and the like. It may be configured. Further, an algorithm for performing determination processing corresponding to these natural languages may be used. Here, for convenience of explanation, it is assumed that the store identifier and the user identifier are specified in advance.

(A) When it is a threshold value of the total purchase amount of last year For example, it is assumed that purchase related information stored in the purchase related information storage unit 101 has a purchase amount and a purchase date and time, respectively. It is assumed that the excellent customer condition associated with one store identifier acquired from the customer condition information stored in the storage unit 100 is a condition that the total purchase amount of last year is 100,000 yen or more. The condition determination unit 103 detects purchase-related information from the purchase-related information storage unit 101 that is purchase-related information associated with one store identifier and one user identifier and whose purchase date is the date of the previous year. Then, the total purchase amount of the detected purchase related information is calculated, and it is determined whether or not the calculated total amount is equal to or more than a threshold value of 100,000 yen. If it is 100,000 yen or more, a determination result that the user indicated by the one user identifier is an excellent customer of the store indicated by the one store identifier is obtained.

(B) When the threshold is the number of visits to the store during the past two months For example, it is assumed that the purchase related information stored in the purchase related information storage unit 101 has a store visit date and time, respectively. The number of customers who visited the store during the two months up to the present when the excellent customer condition associated with the one store identifier acquired from the customer condition information stored in the customer condition storage unit 100 is 8 times or more, If the condition is The condition determining unit 103 is purchase related information associated with one store identifier and one user identifier from the purchase related information storage unit 101, and the date and time when the store visited is within a period of two months until the present. To detect purchase related information. Then, the number of detected purchase-related information is totaled, and it is determined whether or not the total number is eight times or more which is a threshold value. And if it is 8 times or more, the determination result that the user which said one user identifier shows is a good customer of the store which said one shop identifier shows is obtained.

(C) When it is the threshold of the number of times of purchase during the past six months For example, the purchase related information stored in the purchase related information storage unit 101 has a purchase amount and a purchase date and time, respectively. Assuming that the excellent customer condition associated with the one store identifier acquired from the customer condition information stored in the customer condition storage unit 100 is that the number of purchases in the six months to date is four or more. If the condition is The condition determination unit 103 purchases from the purchase-related information storage unit 101 the purchase-related information associated with one store identifier and one user identifier, and the purchase date and time is a date for the past six months. Detect related information. Then, the number of detected purchase-related information is totaled, and it is determined whether or not the total amount collected is four or more times as a threshold value. If it is four or more times, a determination result is obtained that the user indicated by the one user identifier is an excellent customer of the store indicated by the one store identifier.

  In addition, as a good customer condition other than the above, for example, a condition that the purchase amount per unit period (for example, every month) within a period specified in advance (for example, last year) is all equal to or greater than a predetermined threshold value is used. Judgment may be made.

  The excellent customer condition may have a plurality of conditions such as the purchase price, the number of visits, the number of purchases, etc. as shown in the above (A)-(C). )-(C) may have two or more of the conditions. That is, the good customer condition may have a condition in which a plurality of conditions are combined. In such a case, it may be determined that the customer is a good customer only when all of the plurality of conditions are satisfied, and may be determined that the customer is a good customer if a predetermined number of conditions are satisfied.

  In addition, you may determine how one condition identifier and one user identifier utilized when the condition judgment part 103 performs said process. In addition, the condition determination unit 103 may perform the above processing by sequentially changing the combination of the store identifier and the user identifier, for example. For example, the condition determination unit 103 may sequentially perform the above-described processing for a plurality of store identifiers stored in the customer condition storage unit 100. In addition, the condition determination unit 103 may sequentially perform the above processing for a plurality of user identifiers stored in the purchase related information storage unit 101. Alternatively, the condition determining unit 103 may perform the above determination process only for one or more specific store identifiers, or may perform the above determination process only for one or more specific user identifiers.

  There is no limitation on the timing, trigger, or the like for the condition determination unit 103 to perform the above determination process. For example, when new purchase-related information is accumulated in the purchase-related information storage unit 101, the condition determination unit 103 determines the above-described determination regarding a set of a store identifier and a user identifier associated with the purchase-related information. Processing may be performed. Alternatively, the above determination process may be performed at a predesignated time point, for example, at a predesignated date and time or at a predesignated time. Moreover, you may make it perform said determination process at the time designated beforehand matched with each store or every user identifier.

  In addition, the condition determination unit 103 performs processing for determining a good customer as described above for a set of a user identifier and a store identifier that are already stored in the good customer information storage unit 104 described later. You may not make it, or you may make a judgment process and update good customer information.

  The excellent customer information storage unit 104 stores one or more pieces of good customer information. The excellent customer information is information having a store identifier and a user identifier, and is information indicating that the user indicated by the user identifier is a good customer at the store indicated by the store identifier. The excellent customer information may be information including a store identifier, a user identifier, and information such as a flag indicating that the user indicated by the user identifier is a good customer of the store indicated by the store identifier. . The excellent customer information may further include information indicating an expiration date.

  When the condition determining unit 103 determines that the excellent customer condition is satisfied, the excellent customer information accumulating unit 105 converts the excellent customer information having one store identifier and one user identifier used in the determination into the excellent customer information. Accumulate in the storage unit 104. The accumulation here is, for example, additional writing.

  The good customer information accumulating unit 105 may further accumulate good customer information including information indicating the expiration date. The expiration date is set according to the current date and time, for example. The length of the expiration date is, for example, the length of a period stored in advance in a storage unit (not shown) associated with the store identifier included in the good customer information or the good customer condition used by the condition judging unit 103 for the judgment. It is determined by information indicating the length. Further, the good customer information accumulating unit 105 may detect the good customer information whose expiration date has expired from the information indicating the expiration date and the current date and time, and delete the detected good customer information. Deletion here is a concept including invalidating good customer information.

  The user information storage unit 106 stores one or more pieces of user information. The user information is information having a user identifier of a credit card user and user specifying information corresponding to the user identifier. The user specifying information is, for example, information used for specifying a user. Specifically, the user specifying information is user specifying information that is information used for specifying a user using user-related information described later. It is information to have.

  The user specifying information is, for example, information having at least one of an image of the user's face and feature point information acquired from the image of the user's face. Note that the feature points of the face are well-known techniques in the face recognition technique and the like, and thus detailed description thereof is omitted here. For example, refer to the following patent document (Patent Document 2: Japanese Patent Laid-Open No. 2011-210030 (first page, FIG. 1)).

  Further, the user specifying information is information having a mobile identifier that is an identifier of a mobile information terminal (not shown) used by the user. The mobile identifier is, for example, a user's mobile phone number, a mail address of the user's mobile information terminal, a code unique to the mobile information terminal assigned to the mobile information terminal, or the like.

  The user specifying information is information having information on a credit card (for example, a credit card number) used by the user. The user identification information further includes at least one or more of contact information such as a security code of a credit card used by the user, an expiration date, a contractor name, a contractor address, and a telephone number. It may be.

  The user information is, for example, information accumulated according to information submitted to a credit card company or the like at the time of applying for a credit card or information related to a credit card issued to the user.

  The user information may further include information related to the user such as the user's name and age other than the user specifying information.

  The store visitor information receiving unit 107 receives store visitor information from the store terminal 2 from the store terminal 2. The store visitor information is information having a store identifier of the store corresponding to the store terminal 2 and store visitor related information that is information related to the store visitor who visited the store indicated by the store identifier. The store corresponding to the store terminal 2 is a store where the store terminal 2 is installed or a store where the store terminal 2 is used. The store visitor related information is, for example, information used for specifying a store visitor, specifically, information used for acquiring a user identifier of the store visitor.

  The visitor related information is, for example, an image obtained by photographing a visitor in a store, or an image obtained by cutting out the face portion of the visitor in this image. The image here may be a moving image or a still image. Further, the store visitor related information may be information on feature points of the store visitor's face. For example, this feature point is a feature point that the store terminal 2 extracts from the face portion of the store visitor in the image of the store visitor.

  The visitor related information is information having information such as a credit card number read from the user's credit card when the user purchases a product or service at the store.

  Further, the store visitor related information may be information having a mobile identifier output from a mobile information terminal (not shown) used by the user. The store visitor related information may be a user identifier similar to the user identifier stored in the excellent customer information storage unit 104. In addition, when using credit card information, such as a user's credit card number, as a user identifier, you may consider that credit card information, such as a credit card number received as store visitor related information, is a user identifier.

  The store visitor information receiving unit 107 is usually realized by a wireless or wired communication means. The visitor information receiving unit 107 may or may not include a communication device.

  The excellent customer determination unit 108 uses the store visitor information received by the store visitor information receiving unit 107, and the store visitor corresponding to the store visitor information is a credit card user and the store identifier indicated by the store visitor information has Determine if you are a good customer. As a result, if it is found that the customer is a credit card user, the excellent customer determination unit 108 does not need to determine whether or not the customer is a credit card user. For example, when a good customer is selected from among credit card users, it may be considered that the customer is determined to be a credit card user when it is determined to be a good customer. Further, for example, when the store visitor information received by the store visitor information receiving unit 107 is limited to the store visitor information of the credit card user, the store visitor to be determined as to whether or not the customer is a good customer Since it is limited to the user, the excellent customer determination unit 108 does not have to determine whether or not the store visitor indicated by the store visitor information is a credit card user.

  For example, if the store visitor information received by the store visitor information receiving unit 107 has a user identifier as the store visitor related information, the excellent customer determination unit 108 stores the store identifier included in the store visitor information and the store visitor information. It is determined whether or not the excellent customer information that matches the user identifier that is the store visitor related information that is stored in the excellent customer information storage unit 104. If the matching customer information is stored, It is determined that the user shown is a good customer of the store indicated by the store identifier. If no match is stored, it is determined that the customer is not a good customer. In this case, the user identifier that is the visitor related information is, for example, the same user identifier as the user identifier stored in the excellent customer information storage unit 104.

  If the store visitor information received by the store visitor information receiving unit 107 does not have a user identifier as store visitor related information, the good customer determination unit 108 first uses the store visitor related information to The user identifier corresponding to the person-related information is acquired using the user information stored in the user information storage unit 106. Then, using the acquired user identifier and the store identifier of the store visitor information, it is determined whether or not the customer is a good customer as described above.

  Hereinafter, the process of acquiring the user identifier from the store visitor related information will be described with an example.

(A) When the store visitor-related information is an image of the store visitor When the store visitor-related information is an image of the store visitor, the excellent customer determination unit 108 obtains an image of a human face from this image. This face image is detected using the user face image, which is the user identification information included in each user information stored in advance in the user information storage unit 106, or the feature point information of the user face. A recognition process is sequentially performed, and a user identifier associated with the user identification information determined to be a matching face is acquired. For example, the excellent customer determination unit 108 detects feature points from the face image of the store visitor, and similarly obtains the feature points obtained from the detected feature points and the user face images included in the user identification information included in each user information. By comparing the point or the information on the feature point of the user's face included in the user specifying information, it is determined whether or not the face matches. Since the process of performing face recognition using such feature points is a known technique, detailed description thereof is omitted here. Moreover, since the process of detecting an image of a human face from an image obtained by photographing a store visitor is a known technique, detailed description thereof is omitted here. In addition, when the store visitor related information is an image of a visitor's face, a process similar to the process after detecting a human face image from the image taken of the visitor may be performed. . Further, when the visitor-related information is information on the feature point of the visitor's face, the same processing as that after the feature point is acquired from the visitor's face may be performed.

  In this case, the user information storage unit 106 stores in advance one or more user face images or face feature point information as user identification information of the user information.

  Note that the face recognition process using the above feature points is an example, and in the present embodiment, another face recognition process may be performed as the face recognition process.

(B) When the visitor-related information is a mobile identifier When the visitor-related information is the mobile identifier of the visitor, the good customer determination unit 108 has each user information stored in the user information storage unit 106 A mobile identifier that is user-specific information that matches the mobile identifier that is the store visitor-related information is detected, and a user identifier associated with the detected user-specific information is acquired.

  Note that the match in this case is usually a complete match, but may be a partial match. In this case, the user information storage unit 106 stores in advance mobile identifier information of one or more portable information terminals (not shown) held by one or more users as user identification information of the user information. deep.

(C) When the visitor-related information is credit card information When the visitor-related information is credit card information such as a visitor's credit card number, the good customer determination unit 108 stores the user information storage unit 106. Among the information of the credit card that is the user specifying information included in each stored user information, the information that matches the credit card number that is the visitor related information is detected, and the user identifier associated with the detected user specifying information To get. Note that the match in this case is usually a complete match, but may be a partial match.

  In this case, in the user information storage unit 106, information on credit cards held by one or more users is stored in advance as user specifying information of the user information.

  As credit card information, in addition to the credit card number, information such as a credit card security code, a personal identification number, or the like may be used.

  The good customer determination unit 108 may determine that the customer is not a good customer if the user identifier corresponding to the customer related information cannot be acquired. The case where the user identifier corresponding to the visitor related information cannot be acquired is, for example, the case where the visitor is not a credit card user.

  If credit card information such as a credit card number is used as a user identifier, credit card information that is visitor-related information may be simply acquired as a user identifier as it is. Thus, it is not necessary to perform the process which acquires a user identifier from credit card information using user information.

  The excellent customer designation information transmission unit 109 transmits to the store terminal 2 good customer designation information which is information indicating that the store visitor corresponding to the store visitor information received by the store visitor information reception unit 107 is a good customer.

  For example, when the good customer determination unit 108 determines that the good customer designation information transmission unit 109 is a good customer, the good customer designation information transmission unit 109 converts the good customer designation information, which is information indicating that the visitor is a good customer, into the visitor information. Is transmitted to the store terminal 2 that has transmitted. The excellent customer designation information is information such as a character string and a code indicating that the customer is a good customer, for example. Here, the store visitor is a store visitor corresponding to the store visitor related information included in the store visitor information received by the store visitor information receiving unit 107. The store terminal 2 that has transmitted the store visitor information can be detected from the store identifier of the store visitor information, information indicating the transmission source of the store identifier, and the like. If it is not determined that the customer is a good customer, the good customer designation information is not transmitted. Alternatively, information indicating that the customer is not a good customer may be transmitted.

  In addition, when store visitor information has credit card information, such as a mobile identifier and a credit card number, as store visitor relevant information, you may transmit the quality customer designation | designated information which has such information further. Further, when the store visitor information includes an image obtained by photographing the store visitor as related information, information indicating the area of the customer's face determined to be a good customer in the image, for example, a plurality of coordinates indicating the area You may transmit the quality customer designation | designated information which further has information.

  For example, when one or more pieces of information in which a user identifier is associated with information indicating whether or not a good customer is stored in the good customer information storage unit 104 in advance, the good customer designation information transmission unit 109 Is obtained from the excellent customer information storage unit 104, information indicating whether or not the customer is a good customer associated with the user identifier corresponding to the customer information received by the customer information receiving unit 107 Is transmitted to the store terminal 2. Of the information indicating whether or not the customer is a good customer stored in the good customer information storage unit 104, the information indicating that the customer is a good customer is, for example, the above-described good customer designation information. The process for acquiring the user identifier corresponding to the store visitor information here is the same process as the process performed by the excellent customer determination unit 108 described above, and here, the process performed by the excellent customer designation information transmission unit 109 is also performed. Good. Or you may make it use the excellent customer judgment part 108 as a thing for acquiring the user identifier corresponding to the above-mentioned store visitor information. If the good customer determination unit 108 is not used, the good customer determination unit 108 may be omitted.

  In addition, when the excellent customer designation information transmission unit 109 transmits the good customer designation information, the good customer designation information is further transmitted to the store terminal 2 by associating the information related to the user determined to be a good customer with the good customer designation information. May be. For example, at least a part of one or more purchase-related information associated with a user identifier determined to be a good customer, or information acquired using one or more purchase-related information may be transmitted. Good. At least a part of the one or more purchase-related information is, for example, the most recent visit date / time or purchase date / time. The date and time here is a concept that includes only the date. The same applies to other dates and times. Further, it may be information such as the latest purchased product name, service name, or information such as the purchase price. The information acquired using one or more purchase-related information may be, for example, the total purchase price in the past specified period, a list of purchased products, the number of visits, and the like. Further, the excellent customer designation information transmission unit 109 stores user-specific information stored in the user information storage unit 106 in association with the user identifier of the user who is a good customer, and information related to the user such as the user's name. When acquiring and transmitting the excellent customer designation information, the information may be transmitted to the store terminal 2.

  Alternatively, in the case where information on the number of points of the user is stored in association with the user identifier in a storage unit (not shown), the user identifier of the user who is determined to be a good customer read from this storage unit It may be a point associated with. The points here are points accumulated according to, for example, the number of purchases and purchase amounts of the user's products and services, and can be used in place of money, for example, for payment of goods and services. Or, it can be exchanged for a predesignated product, service, prize or the like. This point is subtracted every time the user uses the point. Note that this point may be given only to a user who is a good customer indicated by the user identifier stored in the good customer information storage unit 104.

  The excellent customer designation information transmission unit 109 may transmit information indicating that the customer is not a good customer to the store terminal 2 when the good customer determination unit 108 determines that the customer is not a good customer.

  The excellent customer designation information transmitting unit 109 is usually realized by a wireless or wired communication means. The excellent customer designation information transmission unit 109 may or may not include a communication device.

  The store terminal 2 is an information processing terminal such as a computer or a tablet terminal used in the store, for example. The store terminal 2 may be a register, a POS terminal, a credit card payment terminal, or the like used in the store. The store terminal 2 may be capable of making payment using a credit card. Further, the store terminal 2 may be capable of transmitting the sales information as described above to the server device 1.

  The store visitor related information acquisition unit 201 acquires store visitor related information. The visitor related information is information related to a visitor who has visited the store. The store here is, for example, a store where the store terminal 2 is installed or used. The visitor-related information is information used to specify a visitor, for example. The visitor-related information is, for example, at least one or more of information related to the face of the visitor, information on the credit card of the visitor, and a portable identifier that is an identifier of the portable information terminal transmitted by the portable information terminal held by the visitor. is there.

  The information about the face of the store visitor includes an image including the face of the store visitor who photographed the store visitor, an image obtained by cutting out the face of the store visitor from this image, and the face of the store visitor obtained using this image. It is a feature point. For example, the store visitor-related information acquisition unit 201 uses an image including a store visitor's face that has entered a store taken by one or more cameras (not shown) installed in the store as information on the store visitor's face. Get as. The camera here may be a digital still camera or a movie camera, and the image of the visitor may be a moving image or a still image. Moreover, you may acquire the image of a visitor's face as information regarding a visitor's face by automatically recognizing and cutting out the part of a visitor's face from this image. Moreover, the feature point of the visitor's face acquired from the visitor's face image using a predesignated algorithm or the like may be used as information relating to the visitor's face. The one or more cameras are installed so that a place where the user enters in the store is a shooting area.

  Further, the store visitor related information acquisition unit 201 acquires the credit card information, for example, the credit card number, as store visitor related information from the credit card submitted by the store visitor when purchasing goods or services. Also good. The visitor-related information acquisition unit 201 acquires the credit card information read from the visitor's credit card using, for example, a card reader (not shown) that reads information from the credit card. Here, the card reader may also be used as a card reader used to read out credit card information when paying with a credit card.

  In addition, the store visitor related information acquisition unit 201 acquires a mobile identifier, which is an identifier of the mobile information terminal, transmitted by the mobile information terminal held by the store visitor. For example, a transmitter (not shown) that transmits a signal that can be received by a portable information terminal such as a so-called beacon at predetermined time intervals or indefinite time intervals is provided in the store. In addition, when the portable information terminal of the store visitor receives a signal received by the transmitter, the portable identifier stored in a storage unit (not shown) in the portable information terminal is transmitted. Further, a receiver (not shown) for receiving a portable identifier transmitted from the portable information terminal is provided in the store, and the store visitor related information acquisition unit 201 acquires the received portable identifier received by the receiver. . With such a configuration, when a user who carries a portable information terminal enters a store, the portable information terminal receives a signal transmitted by a transmitter in the store, and carries the portable information terminal in accordance with the received signal. The store visitor related information acquisition unit 201 acquires the mobile identifier received by the receiver in the store by transmitting the identifier, whereby the mobile identifier of the store visitor can be acquired.

  The mobile information terminal held by the customer is, for example, a mobile phone, a multi-function mobile phone such as a so-called smartphone, a tablet terminal, a wearable terminal, or the like.

  When the portable information terminal has a processing unit capable of acquiring current position information (for example, coordinates) such as indoor GPS, the portable information terminal corresponds to the acquired position information with the portable identifier. Then, the store visitor related information acquisition unit 201 may acquire information having the positional information and the portable identifier associated with each other transmitted and received by the receiver.

  The store visitor information transmission unit 202 transmits store visitor information to the server device 1 that is a server device designated in advance. The store visitor information is information having a store identifier that is an identifier of the store and store visitor related information acquired by the store visitor related information acquisition unit 201. The store visitor information transmission unit 202, for example, stores the store visitor related information acquired by the store visitor related information acquisition unit 201 and the store identifier of the store where the store terminal 2 stored in advance in a storage unit (not shown) is installed. It is used to construct store visitor information, and store visitor information is transmitted. The store here is, for example, a store where the store terminal 2 is installed or used.

  The excellent customer designation information receiving unit 203 has a store identifier corresponding to the store visitor related information included in the store visitor information transmitted by the store visitor information transmitting unit 202, and the store identifier included in the store visitor information. If the customer is a good customer at the store indicated by, good customer designation information is received from the server device 1. The excellent customer designation information is information indicating that the visitor corresponding to the visitor related information is an excellent customer. The excellent customer designation information is information such as a character string and a code indicating that the customer is a good customer, for example. Whether the store visitor corresponding to the store visitor related information included in the store visitor information transmitted by the store visitor information transmission unit 202 is a credit card user and is a good customer in the store indicated by the store identifier included in the store visitor information The determination as to whether or not is made, for example, by the excellent customer determination unit 108 of the server device 1 as described above, and the excellent customer designation information receiving unit 203, for example, designates the excellent customer of the server device 1 according to this determination. The excellent customer designation information transmitted by the information transmitting unit 109 is received.

  The excellent customer designation information receiving unit 203 further receives information about the user who is determined to be a good customer that the good customer designation information transmission unit 109 of the server device 1 transmits in association with the good customer designation information. May be.

  The excellent customer designation information receiving unit 203 may further receive information indicating that the store visitor is not a good customer.

  The good customer position information acquisition unit 204 acquires good customer position information, which is information indicating the position of the store visitor indicated by the good customer designation information received by the good customer designation information receiving unit 203. For example, as described above, the excellent customer designation information of the location information of the visitor's portable information terminal transmitted by the visitor's portable information terminal (not shown) acquired by the visitor related information acquisition unit 201 indicates Acquire the location information of the mobile information terminal of the customer who is a good customer.

In addition, when the store visitor related information is an image of the store visitor, as described above,
When the excellent customer designation information further includes information indicating the area of the face of the customer determined as the excellent customer in the image obtained by photographing the store visitor, for example, information on a plurality of coordinates indicating the area, the excellent customer position information acquisition unit 204 may acquire information indicating the face area as excellent customer position information.

  Further, when the store visitor related information acquisition unit 201 cuts out the image of the face portion of the store visitor from the image taken of the store visitor and acquires the store visitor related information, the store visitor related information acquisition unit 201 corresponds to the excellent customer indicated by the excellent customer designation information. Information indicating the position of the area where the store visitor-related information is cut out of the image taken of the store visitor-related information acquisition source is acquired from the store visitor related information acquisition unit 201 as excellent customer location information. Also good.

  Also, a plurality of receivers (not shown) for receiving mobile identifiers are provided in the store, and among these receivers, a receiver that has received the mobile identifier corresponding to the excellent customer designation information, the reception thereof The area around the receiver having the highest intensity may be acquired as excellent customer location information. Or, from among a plurality of receivers, from the position where one or more receivers that have received the mobile identifier corresponding to the excellent customer designation information are installed and the reception intensity of each receiver, the excellent customer designation information The position information of the portable information terminal that has transmitted the portable identifier corresponding to may be calculated. Since the position calculation process is a known technique as a process for detecting the position of a mobile phone, for example, description thereof is omitted here.

  In addition, a plurality of transmitters (not shown) for transmitting a unique identifier to a store visitor's portable information terminal (not shown) are provided in the store. When the identifier is received from the transmitter, the one having the highest reception strength is obtained from the identifiers transmitted by these transmitters, and is received by a receiver (not shown) installed in the store. The acquired identifier of the transmitter and the portable identifier of the portable information terminal are transmitted, and the excellent customer location information acquisition unit 204 is associated with the transmitter identifier acquired by the receiver in advance in a storage unit (not shown) or the like. The position information indicating the position where the transmitter indicated by the stored transmitter identifier is arranged is the position information of the portable information terminal indicated by the portable identifier acquired by the receiver, that is, the store owner carrying the portable information terminal. Obtain as location information Unishi may be. Since the position calculation process is a known technique as a process for detecting the position of a mobile phone, for example, description thereof is omitted here.

  The output unit 205 performs output in accordance with the good customer designation information received by the good customer designation information receiving unit 203. Output here refers to display on a display, projection using a projector, lighting of lighting, printing on a printer, sound output, transmission to an external device, other processing device or other program It is a concept that includes the delivery of processing results to

  Performing output according to good customer designation information means, for example, outputting information according to good customer designation information. Outputting the information according to the excellent customer designation information may be, for example, outputting with a character string, a code or the like included in the excellent customer designation information. It may be output. Moreover, the information created using the excellent customer designation information may be output. For example, when receiving the excellent customer designation information, the output unit 205 displays a pre-designated character string or the like indicating that the good customer has visited the store on a monitor (not shown) or the like. The voice shown is output from a speaker or the like (not shown). Alternatively, a lamp indicating that a good customer has visited may be turned on.

  Further, the output unit 205 outputs at least a part of the information regarding the user who is determined to be a good customer, which is received together with the good customer designation information by the good customer designation information receiving unit 203 as an output corresponding to the good customer designation information. May be. For example, as information about a user who is determined to be a good customer, the user name, the user's most recent visit date and time, the purchase date and time, the purchase amount purchased by the user within the past specified period, and the user's possession The points to be performed may be output.

  For example, when the credit card information read by the card reader of the credit card is transmitted to the server device 1 as the visitor related information, the excellent customer designation information receiving unit 203 receives the excellent customer designation information. 205 indicates on the order screen (not shown) of the store terminal 2 that the visitor who is going to purchase the product is a good customer, and instructs the visitor to take preferential measures such as a discount. A display designated in advance may be performed.

  For example, the output unit 205 may output information corresponding to the excellent customer designation information in association with the position indicated by the excellent customer position information acquired by the excellent customer position information acquisition unit 204. The output corresponding to the position indicated by the excellent customer position information may be considered as the output corresponding to the position indicated by the excellent customer position information. For example, when the excellent customer position information acquisition unit 204 acquires the position information of the excellent customer in the store as the excellent customer position information, the position indicated by the position information on the map image such as the floor plan in the store or the position You may display the information which shows a good customer, for example, the image which has arrange | positioned the symbol, icon, etc. which show a good customer in the vicinity. In addition, as information indicating the excellent customer displayed at the position indicated by the position information of the excellent customer in the image, the user who is determined to be the excellent customer received by the excellent customer specifying information receiving unit 203 together with the excellent customer specifying information. An image in which at least a part of the information is arranged may be displayed.

  Further, for example, the excellent customer position information acquisition unit 204 detects the face of the good customer in the image taken by the camera or the store visitor related information acquisition unit 201 as the excellent customer position information. When the information indicating the location of the designated area is received, the output unit 205 displays the excellent customer in or near the area where the face of the excellent customer indicated by the excellent customer position information is detected in the image of the customer. For example, an image in which a frame indicating a good customer is arranged may be displayed. In addition, in this area or in the vicinity thereof, an image in which at least a part of the information about the user who is determined to be a good customer, which is received by the good customer designation information receiving unit 203 together with the good customer designation information, is arranged as described above. May be displayed.

  The output unit 205 may output this information to a monitor or the like when the excellent customer designation information receiving unit 203 receives information indicating that the customer is not a good customer.

  The output unit 205 may or may not include an output device such as a monitor or a speaker. The output unit 205 can be realized by output device driver software, or output device driver software and an output device.

  For example, the purchase related information transmission unit 206 transmits to the server device 1 a user identifier, a store identifier, and purchase related information in the store indicated by the store identifier for the user indicated by the user identifier. Note that the purchase related information transmitted here and the purchase related information stored in the purchase related information storage unit 101 of the server device 1 may not be the same. Instead of the user identifier, information having credit card information such as a credit card number used by the user indicated by the user identifier may be transmitted. The information having the user identifier or credit card information, the store identifier, and the purchase related information may be considered as information on sales at the store, information for performing settlement, and the like.

  The purchase related information transmission unit 206 is usually realized by a wireless or wired communication means. The purchase related information transmission unit 206 may or may not include a communication device.

  Here, an example in which the purchase related information transmitted by the purchase related information transmission unit 206 is stored in the purchase related information storage unit 101 of the server device 1 is described. It does not matter whether it is stored in the related information storage unit 101. When the purchase related information transmission unit 206 does not transmit the purchase related information to the server device 1, the purchase related information transmission unit 206 may be omitted.

  Of the purchase-related information stored in the purchase-related information storage unit 101, for purchase-related information indicating that the user has visited the store, for example, a store visitor who has information about the face as store-related information. You may make it acquire by utilizing the process which acquires a user identifier from information. For example, as described above, the store visitor related information acquisition unit 201 acquires store visitor information having information related to the face of the store visitor as the store visitor related information. Then, the store visitor information transmission unit 202 transmits store visitor information to the server device 1. When the store visitor information receiving unit 107 of the server apparatus 1 receives the store visitor information, the excellent customer determination unit 108 uses the information related to the store visitor's face, which is the store visitor related information included in the store visitor information, as described above. To obtain a user identifier. Then, in the same manner as described above, it is determined whether or not the store visitor corresponding to the store visitor information is a good customer. Here, the excellent customer determination unit 108 further corresponds the purchase related information, which is information indicating that the user has visited the store, to the store identifier included in the store visitor information and the customer identifier acquired using the store visitor related information. Then, the information is stored in the purchase related information storage unit 101, for example, added. The purchase related information that is information indicating that the user has visited the store is, for example, information such as the date and time when the store visitor information is received, the date and time when the user identifier is acquired, or the date and time when the purchaser related information is accumulated. Also good. In this way, purchase related information indicating that one of the credit card users has visited the store can be stored in the purchase related information storage unit 101.

  For purchase-related information indicating that the user has visited the store stored in the purchase-related information storage unit 101, for example, the user identifier is acquired from the visitor information having the above mobile identifier as the visitor-related information. You may make it acquire by utilizing a process. For example, the store visitor related information acquisition unit 201 acquires store visitor information having the mobile identifier of the store visitor as the store visitor related information as described above. Then, the store visitor information transmission unit 202 transmits store visitor information to the server device 1. When the store visitor information receiving unit 107 of the server device 1 receives the store visitor information, the excellent customer determination unit 108 uses the mobile identifier that is the store visitor related information included in the store visitor information, as described above, To get. Then, in the same manner as described above, it is determined whether or not the store visitor corresponding to the store visitor information is a good customer. Here, the excellent customer determination unit 108 further corresponds the purchase related information, which is information indicating that the user has visited the store, to the store identifier included in the store visitor information and the customer identifier acquired using the store visitor related information. Then, the information is stored in the purchase related information storage unit 101, for example, added. The purchase related information that is information indicating that the user has visited the store is, for example, information such as the date and time when the store visitor information is received, the date and time when the user identifier is acquired, or the date and time when the purchaser related information is accumulated. Also good. In this way, purchase related information indicating that the user has visited the store can be stored in the purchase related information storage unit 101.

  Next, an example of operation | movement of the server apparatus 1 of the information processing system 1000 is demonstrated using the flowchart of FIG. Here, a case where one or more pieces of customer condition information are stored in advance in the customer condition storage unit 100 will be described.

  (Step S <b> 101) The condition determination unit 103 determines whether it is time to determine a good customer. For example, it is determined that it is time to determine a good customer when a pre-designated time point (for example, the 10th of every month or April 1 of every year) is determined. If it is determined that it is time to make a determination, the process proceeds to step S102, and otherwise, the process proceeds to step S113.

  (Step S102) The condition determining unit 102 substitutes 1 for the counter m.

  (Step S103) The condition determining unit 102 determines whether or not the customer condition information stored in the customer condition storage unit 100 includes the mth customer identifier. If there is, the process proceeds to step S104. If not, the process returns to step S101.

  (Step S <b> 104) The condition determination unit 102 acquires, from the customer condition storage unit 100, the excellent customer condition included in the customer condition information having the mth customer identifier as the excellent customer condition corresponding to the mth customer identifier.

  (Step S105) The condition determining unit 102 substitutes 1 for a counter n.

  (Step S106) The condition determining unit 102 determines whether or not the user identifier stored in the purchase related information storage unit 101 in association with the purchase related information includes the nth user identifier. If there is, the process proceeds to step S107, and if not, the process proceeds to step S112.

  (Step S <b> 107) The condition determination unit 102 stores, in the excellent customer information storage unit 104, excellent customer information having a combination of a store identifier and a user identifier that matches a set of the mth store identifier and the nth user identifier. Determine whether it is stored. If not stored, the process proceeds to step S108. If stored, the process proceeds to step S111.

  (Step S <b> 108) The condition determining unit 102 reads from the purchase related information storage unit 101 the purchase association associated with the mth store identifier and the nth user identifier. The purchase related information read out here may not be all purchase related information, for example, purchase related information associated with the date and time within the period corresponding to the excellent customer condition acquired in step S104. For example, when the excellent customer condition is a condition related to purchase related information in the past year, purchase related information on the date of the past year is acquired.

  (Step S109) The condition determining unit 102 determines whether or not the purchase related information acquired in Step S108 satisfies the excellent customer condition acquired in Step S104. That is, it is determined whether or not the user indicated by the nth user identifier is a good customer at the mth store. For example, it is determined whether or not the total purchase amount calculated from the purchase related information acquired in step S108 is equal to or greater than a threshold value indicating the lower limit value of the purchase amount indicated by the good customer condition. It is determined that the customer condition is satisfied, and if it is less than the threshold, it is determined that the excellent customer condition is not satisfied. If the excellent customer condition is satisfied, the process proceeds to step S110. If not satisfied, the process proceeds to step S111.

  (Step S110) The good customer information storage unit 105 stores good customer information having the mth store identifier and the nth user identifier in the good customer information storage unit 104. The accumulation here is, for example, additional writing.

  (Step S111) The condition determining unit 102 increments the value of the counter n by 1. Then, the process returns to step S106.

  (Step S112) The condition determining unit 102 increments the value of the counter m by 1. Then, the process returns to step S103.

  (Step S113) The purchase related information receiving unit 102 determines whether or not the purchase related information associated with the user identifier and the store identifier has been received. If received, the process proceeds to step S114. If not received, the process proceeds to step S115.

  (Step S114) The purchase related information receiving unit 102 associates the purchase related information received in step S113 with the user identifier and the store identifier, and stores them in the purchase related information storage unit 101. The accumulation here is, for example, additional writing. Then, the process returns to step S101.

  (Step S115) The store visitor information receiving unit 107 determines whether store visitor information has been received from one store terminal 2. If received, the process proceeds to step S116. If not received, the process returns to step S101.

  (Step S116) The excellent customer determination unit 108 performs a process of acquiring a user identifier corresponding to the store visitor related information included in the store visitor information received in Step S115. If the visitor related information is, for example, information related to the face of the visitor, whether or not information related to the face that matches the face of the visitor is stored in the user information storage unit 106 by performing face recognition processing. If it is stored, the user identifier associated with the information on the face is acquired.

  (Step S117) The good customer determination unit 108 determines whether or not the user identifier has been acquired in step S116. If it can be acquired, the process proceeds to step S118. If it cannot be acquired, the process returns to step S101.

  (Step S118) The superior customer determination unit 108 determines whether or not the store visitor corresponding to the store visitor information is an excellent customer of the store indicated by the store identifier included in the store visitor information. Specifically, it is determined whether or not the good customer information having the user identifier acquired in step S116 and the store identifier included in the store visitor information received in step S115 is stored in the good customer information storage unit 104. If it is stored, it is determined that it is a good customer, and if it is not stored, it is determined that it is not a good customer. If it is determined that the customer is a good customer, the process proceeds to step S119. If it is determined that the customer is not a good customer, the process returns to step S101.

  (Step S119) The excellent customer determination unit 108 transmits the excellent customer designation information to the one store terminal 2 that is the transmission destination of the visitor information. At this time, information related to the user identifier acquired in step S116, for example, information such as the most recent purchase date and user name associated with the user identifier, the purchase related information storage unit 101 and the user information storage unit 106 are displayed. Etc. and may be transmitted to the same store terminal 2. Then, the process returns to step S101.

  In the flowchart of FIG. 2, if the condition determination unit 103 determines in step S101 that the good customer is to be determined, all the good customer information stored in the good customer information storage unit 104 is deleted. Good. In this case, step S107 may be omitted.

  Moreover, in the above, it is determined whether or not it is a good customer for the combination of all the stores included in the purchase condition information and the user identifier associated with the purchase related information. When the purchase related information is received in step S113, it may be determined whether or not the customer is a good customer only for the combination of the store identifier and the user identifier included in the purchase related information. In this case, the processing steps related to the counter n and the counter m may be omitted.

  In the flowchart of FIG. 2, the process is terminated by powering off or a process termination interrupt.

  Next, an example of operation | movement of the shop terminal 2 of the information processing system 1000 is demonstrated using the flowchart of FIG.

  (Step S201) The visitor related information acquisition unit 201 determines whether or not the store visitor related information has been acquired. For example, when a camera (not shown) provided in a store acquires an image obtained by photographing a store visitor, the store visitor related information acquisition unit 201 acquires this image as store visitor related information and acquires store visitor related information. Judge that Also, for example, when a credit card card reader (not shown) provided in the store reads the credit card information, the credit card information is acquired as store visitor related information, and the store visitor related information is acquired. to decide. Further, for example, when a receiving unit (not shown) provided in the store receives a new mobile identifier, it acquires this mobile identifier as store visitor related information and determines that the store visitor related information has been acquired. If acquired, the process proceeds to step S202. If not acquired, the process proceeds to step S208.

  (Step S202) The store visitor information transmission unit 202 reads a store identifier stored in advance from a storage unit (not shown).

  (Step S203) The store visitor information transmission unit 202 transmits store visitor information including the store visitor related information acquired in step S201 and the store identifier read in step S202 to the server device 1.

  (Step S204) The good customer designation information receiving unit 203 determines whether or not good customer designation information has been received. If received, the process proceeds to step S205. If not received, the process proceeds to step S207.

  (Step S205) The excellent customer location information acquisition unit 204 acquires the excellent customer location information that is the location information of the store visitor indicated by the excellent customer designation information received in step S204.

  (Step S206) The output unit 205 outputs the excellent customer designation information received in step S204. For example, the excellent customer designation information is output in association with the excellent customer position information acquired in step S205. Then, the process returns to step S201.

  (Step S207) The excellent customer designation information receiving unit 203 determines whether or not a predetermined time has elapsed since the store visitor information was transmitted. That is, it is determined whether or not it is a so-called timeout. If it has elapsed, that is, if it has timed out, the process returns to step S201.

  (Step S208) The purchase related information transmission unit 206 determines whether it is time to transmit purchase related information. For example, when an instruction to transmit purchase-related information is received from a store manager or the like, it may be determined that it is the timing to transmit. In addition, when a visitor causes a card reader or the like to read credit card information in order to purchase goods or services with a credit card, the purchase related information related to the purchase performed using the credit card is transmitted. You may judge that it is timing. If it is time to transmit, the process proceeds to step S209, and if not, the process returns to step S201.

  (Step S209) The purchase related information transmitting unit 206 transmits the purchase related information to the server device 1 in association with the store identifier and the user identifier. The purchase-related information to be transmitted is appropriately stored when the purchase-related information is transmitted in such a manner that the purchase-related information is stored in association with a user identifier in a storage unit (not shown) every time a purchase or the like is performed at a store In addition, the store identifier may be read from the storage unit together with the associated user identifier, and the store identifier may be further correlated and transmitted. Then, the process returns to step S201.

  In the flowchart of FIG. 3, the process ends when the power is turned off or the process is terminated.

  Hereinafter, an example of a specific operation of the information processing system 1000 in the present embodiment will be described.

(Specific example 1)
FIG. 4 is a diagram showing customer condition information stored in the customer condition storage unit 100. The customer condition information has attributes of “store ID” and “condition”. “Store ID” is a store identifier, and here is a code assigned to the store. “Condition” is a good customer condition. Here, for convenience, the attribute value of “condition” is shown in natural language. However, the attribute value of “condition” may be one or more functions corresponding to the natural language, method names, “if”, “ It may be configured with a control syntax indicated by “then” or the like, or may be an algorithm for performing a determination process corresponding to these natural languages. The “condition” associated with one “store ID” may have a plurality of conditions.

  FIG. 5 is a purchase related information management table that manages purchase related information, store identifiers, and user identifiers stored in the purchase related information storage unit 101 in association with each other. The purchase related information management table has attributes of “date”, “purchase information”, “store ID”, and “user ID”. “Date” is the date and time when the product or service was purchased, and only the date is shown here. “Purchase information” is purchase-related information, and here, as an example, it is assumed that it is a purchase amount. “Store ID” is a store identifier, and “user ID” is a user identifier, and here is a code assigned to the user.

  For example, the purchase related information transmission unit 206 of one store terminal 2 has “date” as “2014/11/20” and “purchase information” as information having purchase related information, a user identifier, and a store identifier. When the information that the purchase amount is “4,200”, the “store ID” is “A11458”, and the “user ID” is “U126” is transmitted, the purchase related information receiving unit 102 of the server apparatus 1 transmits this information. , “Date” is “2014/11/20”, “Purchase Information” purchase amount is “4,200”, “Store ID” is “A11458”, “User ID” is “U126” Certain information is added to the purchase related information storage unit 101 as one record (row) of the purchase related information management table.

  First, assuming that the end of each month has been designated in advance as the day for determining a good customer, and today's date is “2014/10/31”, the end of the month, It is determined that the date is to be determined.

  The condition determining unit 103 first determines whether or not the customer condition information shown in FIG. 4 includes the first “store ID”. For example, all “store IDs” included in the customer condition information are acquired so as not to overlap, and it is determined whether or not there is a first “store ID”. If there is, the attribute value of the “store ID” is acquired. Here, it is assumed that the acquired “store ID” is “S10001”. The condition determining unit 103 acquires “the total purchase amount of the past six months is 50,000 yen or more” that is the attribute value of “condition” in the record of the customer condition information whose “store ID” is “S10001”. If the first “store ID” cannot be detected, the process of determining a good customer ends.

  The condition determining unit 103 determines whether or not there is a first “user ID” in the purchase related information management table shown in FIG. For example, all “user IDs” included in the purchase related information management table are acquired so as not to overlap, and it is determined whether or not there is a first “user ID” among them. If there is, the attribute value of the “user ID” is acquired. Here, it is assumed that the acquired “user ID” is “U101”. If no user identifier is detected, the same processing as described above is performed for the “store ID” in the next order.

  The condition determination unit 103 determines whether or not the good customer information storage unit 104 has good customer information whose “user ID” is “U101” and whose “store ID” is “S10001”. Assume that this is not the case. If it is determined that such excellent customer information already exists, the same processing is performed for the next “user ID”.

  The condition determination unit 103 has the “user ID” “U101”, the “store ID” “S10001”, and the “date” acquired from the records in the purchase related information management table. All records (rows) within the period indicated by the condition corresponding to the first “store ID” “S10001”, that is, the date within the past six months, and the “purchase information” attribute value of the detected record; That is, the total purchase price is calculated. For example, assume that the calculated total is “64,800” (yen). The condition determination unit 103 determines whether or not the total satisfies the condition acquired above, that is, whether or not the total purchase price is “50,000” or more. Here, since it is “50,000” or more, it is determined that the condition that “the total purchase amount of the past six months is 50,000 yen or more” is satisfied.

  Therefore, the condition determination unit 103 determines that the user whose “user ID” is “U101” is a good customer of the store whose “store ID” is “S10001”. If the conditions are not met, it is determined that the customer is not a good customer.

  Since the condition determination unit 103 determines that the excellent customer information storage unit 105 is a good customer, the good customer information whose “user ID” is “U101” and whose “store ID” is “S10001” is the good customer information. Accumulate in the storage unit 104.

  FIG. 6 is a diagram showing good customer information stored in the good customer information storage unit 104. The excellent customer information has attributes of “store ID” and “user ID”.

  The same processing is performed for the next “user ID”. Further, when the processing for all “user IDs” is completed, the same processing is performed for the second and subsequent “store IDs”.

  In this way, whether or not the combination of the store identifier stored in the customer condition storage unit 100 and the user identifier stored in association with the purchase related information in the purchase related information storage unit 101 is a good customer If it is determined that the customer is a good customer, good customer information is stored in the good customer information storage unit 104.

  FIG. 7 is a sketch diagram schematically showing the inside of the store A whose “store ID” is “S10001”. It is assumed that the store terminal 2 is installed in the store A. This store A has an entrance 51 and an exit 52, and it is assumed that a camera 50 for taking a moving image toward the entrance 51 is installed so that a person passing through the entrance 51 can take a picture. It is assumed that the camera 50 is connected to the store visitor related information acquisition unit 201 of the store terminal 2 in a wired or wireless manner. The entrance 51 is provided with a sensor (not shown) for detecting a person passing through the entrance 51, and the camera 50 is designated in advance when the sensor detects that a person has passed through the entrance 51. It is assumed that the camera is set to take an image for a predetermined time.

  Here, if a certain user B opens the door of the entrance 51 and enters the store A, the camera 50 captures the image of the user B entering from the entrance 51.

  FIG. 8 is a diagram showing an image obtained by photographing the user B entered by the camera 50 from the entrance 51 (FIG. 8A), and a diagram showing an image of a face region cut out from the image (FIG. 8B). ).

  The store visitor related information acquisition unit 201 of the store terminal 2 of the store A acquires a moving image as shown in FIG. 8A captured by the camera 50, and performs face detection processing on each frame image of the acquired moving image. Go and detect the face area. Then, as shown in FIG. 8B, an image of the detected face area is cut out from one frame image and acquired as store visitor related information. At this time, the store visitor related information acquisition unit 201 temporarily stores information indicating the position of the cut face image in the original image in a storage unit (not shown).

  The store visitor information transmitting unit 202 reads a store identifier “S10001” stored in advance from a storage unit (not shown), and stores store store information including the store identifier and the store visitor related information acquired above. Transmit to device 1.

  The store visitor information receiving unit 107 of the server device 1 receives store visitor information from the store terminal 2 of the store A. The excellent customer determination unit 108 performs processing for acquiring a user identifier corresponding to the face from the image of the face of the store visitor that is the store visitor related information included in the store visitor information.

  FIG. 9 is a diagram showing user information stored in the user information storage unit 106. The user information includes “user ID”, “feature point”, “mobile number”, and “name”. The “feature point” is data of the feature point of the user's face, and here, it is assumed that the file name of the feature point data. The “mobile number” is assumed to be the telephone number of the mobile phone used by the user. The mobile phone here is a concept including a multi-function mobile phone such as a so-called smartphone. Here, “feature point” and “mobile number” are personal identification information. “Name” is the name of the user. Each record (column) indicates user information.

  The excellent customer determination unit 108 detects a feature point from the image of the face of the store visitor as the store visitor related information included in the received store visitor information. Then, the detected feature points are compared with the “feature point” information of each user information shown in FIG. For example, here, assuming that “feature point 101” is detected as matching feature point data, the excellent customer determination unit 108 “U101” is the “user ID” of the user information having this “feature point 101”. To get.

  The excellent customer determination unit 108 matches the “user ID” with “U101”, which is the “user ID” acquired using the visitor-related information, and the “store ID” has the “visit store” that the visitor information has. It is determined whether or not the record (row) that matches “S10001” that is the “person ID” is in the good customer information stored in the good customer information storage unit 104. Here, a record in which “user ID” is “U101” and “store ID” is “S10001” is detected in the first line from the top of the excellent customer information shown in FIG. Judge that there is. Thereby, the good customer determination unit 108 determines that the user indicated by the store visitor information is a good customer.

  Therefore, the excellent customer designation information transmission unit 109 transmits the excellent customer designation information indicating that the visitor is a good customer to the store terminal 2 of the store A. The excellent customer designation information is, for example, a character string “excellent customer”. At this time, the excellent customer designation information transmission unit 109 further stores “Yamamoto A male”, which is “name” associated with “U101”, which is “user ID” detected above, as user information. Obtained from the user information stored in the section 106 and further stored in the purchase related information storage section 101 as shown in FIG. 5 in the record whose “user ID” is “U101”. The latest “date” attribute value “2014/10/28” is acquired from the list. Then, the acquired “name” and “date” are transmitted in correspondence with the excellent customer designation information.

  The excellent customer designation information receiving unit 203 of the store terminal 2 of the store A receives the excellent customer designation information, “name”, and “date” transmitted from the server device 1.

  The excellent customer location information acquisition unit 204 is the cut-out temporarily stored when the store visitor related information acquisition unit 201 acquires the face image as described above because the excellent customer specification information receiving unit 203 has received the excellent customer specification information. Information indicating the position of the face image obtained is acquired. This position information is, for example, information indicating the position of an area in an image taken by the camera 50.

  The output unit 205 acquires the image used by the store visitor related information acquisition unit 201 to cut out the face image, and indicates the position of the excellent customer acquired by the excellent customer location information acquisition unit 204 of the acquired image. The character string “excellent customer”, which is the excellent customer designation information, and the “name” and “date” received by the excellent customer designation information receiving unit 203 together with the excellent customer designation information are arranged in the vicinity of the area indicated by. These pieces of information are arranged in an image after being arranged in advance in a template or the like prepared in a storage unit (not shown). Then, the output unit 205 displays the arranged image on a monitor (not shown).

  FIG. 10 is a diagram illustrating a display example of excellent customer designation information by the output unit 205.

  By displaying the excellent customer designation information in this way, the store clerk of the store A can confirm the face of the excellent customer.

  Further, by displaying the user's name and the latest purchase date together with the excellent customer designation information, it is possible to appropriately deal with the excellent customer.

  In addition, in each frame image in the image which is the moving image acquired by the store visitor related information acquisition unit 201 from the camera 50, the position where the same face as the face in the area where the excellent customer designation information is arranged is sequentially displayed. By detecting and displaying the above-mentioned excellent customer designation information in a position adjacent to each area of each detected frame image, the excellent customer designation information is superimposed on the moving image obtained by photographing the store visitor. You may make it display.

  Further, instead of displaying the character string included in the good customer designation information, the face area of the good customer may be surrounded by a frame of a display mode designated in advance.

(Specific example 2)
In the above, an example in which it is determined whether or not the customer is a good customer from the image of the customer's face taken at the store has been described, but in the following, the mobile information terminal carried by the customer An example of determining whether or not a store visitor is a good customer from a mobile identifier will be described. Here, it is assumed that the portable information terminal is a multi-function mobile phone called a so-called smartphone, and the mobile identifier is the telephone number of this multi-function mobile phone.

  FIG. 11 is a diagram showing a sketch of a store A similar to the store A shown in FIG. Here, instead of disposing the camera 50, a plurality of transmitters 60a-60l that transmit predetermined information are disposed on the ceiling or the like in the store. The signal transmitted from each transmitter 60a-60l is a signal that can be received by the multi-function mobile phone 70, and its output is set so that the signal reachable range is several meters. Transmitters 60a-60l transmit signals at fixed or indefinite time intervals specified in advance. The transmitters 60a-60l transmit different transmitter identifiers. When the multi-function mobile phone 70 receives signals transmitted from a plurality of transmitters 60a-60l, the signal having the highest reception strength is transmitted. It is assumed that the transmitter identifier possessed can be acquired. Further, when the multi-function mobile phone receives a signal transmitted by the transmitters 60a-60l, the multi-function mobile phone transmits the mobile phone number and the transmitter identifier acquired from the received signal having the highest reception strength. To do. In the store A, a receiver 80 that receives information transmitted from the multi-function mobile phone 70 is installed. The receiver 80 is wired or wirelessly connected to the store visitor related information acquisition unit 201 of the store terminal 2. It shall be connected with. Such a mechanism for detecting the position of a portable information terminal composed of a transmitter and a portable information terminal uses a technique called a beacon and is a known technique. Note that the transmitters 60a-60l shown in the sketch of FIG. 11 are for convenience, and the transmitters 60a-60l are not shown here in the actual sketch.

  It is assumed that the user B carrying the multi-function mobile phone 70 enters the store A. User B's multi-function mobile phone 70 receives signals from one or more transmitters within the reach of the radio wave among the transmitters 60a-60l installed in the store. The multi-function mobile phone 70 acquires the transmitter identifier from the signal having the highest signal strength among the received signals. That is, the transmitter identifier of the transmitter at the nearest position is acquired. Here, for example, the transmitter identifier “B609” of the transmitter 60i is acquired from the signal transmitted by the transmitter 60i.

  The multi-function mobile phone 70 transmits the acquired transmitter identifier “B609” and “090-90xxx-xxx2”, which is the mobile phone number of this multi-function mobile phone, to the receiver 80.

  The visitor related information acquisition unit 201 acquires “090-90xxx-xxx2”, which is the mobile phone number of the multi-function mobile phone received by the receiver 80, as the visitor related information. Further, the transmitter identifier “B609” received by the receiver 80 is temporarily stored in a storage unit (not shown) or the like. The good customer location information acquisition unit 204 may acquire the receiver identifier.

  The store visitor information transmission unit 202 includes store visitor information including the store visitor related information acquired by the store visitor related information acquisition unit 201 and the store visitor's mobile phone number “090-90xxx-xxx2” and the store identifier “S10001”. Is transmitted to the server device 1.

  When the store visitor information receiving unit 107 of the server apparatus 1 receives the store visitor information, the excellent customer determination unit 108 performs a process of acquiring a user identifier using the store visitor related information included in the store visitor information. Here, since the visitor related information is a mobile phone number, the excellent customer determination unit 108 includes “090” which is the mobile phone number of the visitor related information in the “mobile number” of the user information shown in FIG. It is determined whether there is a match with “−90xxx−xxx2”. Here, since the “mobile number” of the record in the first row shown in FIG. 9 matches, the excellent customer determination unit 108 acquires the attribute value “U101” of “user ID” of this record.

  As in the above specific example, it is assumed that, as a result of determining whether or not the customer is a good customer, the visitor is determined to be a good customer. In this case, as in the above specific example, excellent customer designation information and the like are transmitted to the store terminal 2 of the store A.

When the quality customer designation information receiving unit 203 of the store terminal 2 receives the quality customer designation information, the quality customer location information acquisition unit 204 receives the transmission received by the receiver 80 and temporarily stored by the store related information acquisition unit 201 as described above. The device identifier “B609” is acquired. Then, the position information of the transmitter 60i indicated by the transmitter identifier “B609” in the floor map image of the store A prepared in advance in a storage unit (not shown) or the like, in this case, the coordinate information is acquired. Here, for example, a storage unit (not shown) includes information in which a transmitter identifier and coordinates indicating a position on the floor map image corresponding to the position where the transmitter indicated by the transmitter identifier is associated are associated with each other. From this information, the coordinates on the floor map image corresponding to the transmitter identifier “B609” can be acquired from this information. It is assumed that the acquired coordinates are ( _x609 , _y609 ). However, it is assumed that x ₆₀₉ and y ₆₀₉ are arbitrary values.

  The output unit 205 reads an image of the floor map from a storage unit (not shown), and for the position indicated by the coordinates acquired above on this image, a star-shaped image corresponding to the excellent customer designation information, and the excellent customer An image in which the information of the excellent customer received together with the specified information is displayed.

  FIG. 12 is a diagram illustrating a modified example of the display of the excellent customer designation information by the output unit 205.

  After that, when the transmitter identifier received and transmitted by the multi-function mobile phone 70 changes according to the movement of the user B, it is determined whether or not the multi-function mobile phone 70 is a good customer again. The store visitor information for determination may not be transmitted, and a display corresponding to the excellent customer designation information may be performed at a position on the floor map image corresponding to the changed transmitter identifier.

(Specific example 3)
In the above, an example in which it is determined whether or not a visitor is a good customer from the image of the visitor's face taken at the store has been described, but in the following, the visitor presents at the time of purchase or the like An example will be described in which it is determined whether or not a store visitor is a good customer from a credit card number acquired from a credit card.

  For example, it is assumed that the user C who purchased a product at the store A presented a credit card when purchasing the product. In the store A, the credit card number of this credit card is read by a card reader (not shown). Then, the store visitor related information acquisition unit 201 acquires the credit card number of the user C read by the card reader as store visitor related information.

  The store visitor information transmission unit 202 transmits the store visitor information including the credit card number of the user C acquired by the store visitor related information acquisition unit 201 and the store identifier “S10001” to the server device 1.

  When the store visitor information receiving unit 107 of the server apparatus 1 receives the store visitor information, the excellent customer determination unit 108 performs a process of acquiring a user identifier using the store visitor related information included in the store visitor information. Here, the user information storage unit 106 stores in advance one or more pieces of user information having a user identifier and user identification information that is a user's credit card number. From the information, user identification information that is a credit card number that matches a credit card number that is customer-related information is detected, and a user identifier associated with the detected user identification information is acquired.

  As in the specific example described above, it is assumed that the visitor is determined to be a good customer as a result of determining whether the customer is a good customer using the acquired user identifier. In this case, as in the above specific example, excellent customer designation information and the like are transmitted to the store terminal 2 of the store A.

  When the good customer designation information receiving unit 203 of the store terminal 2 receives the good customer designation information, the output unit 205 displays, for example, information indicating that the user who presented the credit card is a good customer on a monitor (not shown). Output. Thereby, the clerk of the store A can know whether or not the user who submitted the credit card is a good customer.

  As described above, according to the present embodiment, the user can be set as a good customer for each store according to the conditions set for each store using information related to the purchase of the credit card user. Users who use the store can be appropriately treated as excellent customers.

  For example, according to the present embodiment, since it is not necessary to manage excellent customer information or the like in a store using the store terminal 2, it is possible to avoid bothering with management of personal information or the like.

In addition, for customers, registration as a good member for each store is automated, and the registered information is performed by the server device 1 operated and managed not by each store but by a credit card company or the like. Leakage of personal information and security concerns caused by being registered as a good customer at the store can be resolved.
(Modification 1)
FIG. 15 shows a modification of the information processing system 1000 of the present invention. In the figure, the same reference numerals as those in FIG. 1 denote the same or corresponding parts.

  In the above embodiment, the case has been described where the good customer information storage unit 105 stores the good customer information in the good customer information storage unit 104 when the condition determination unit 103 determines that the good customer condition is satisfied. In the invention, as shown in the first modification, when the store visitor information receiving unit 107 receives store visitor information from the store terminal 2 of one store, the condition determining unit 103a of the server device 1a The excellent customer condition associated with the one store identifier included in the information is acquired from the customer condition information stored in the customer condition storage unit 100, and the acquired excellent customer condition is stored in the one store included in the received store visitor information. It is determined whether or not the purchase related information associated with the identifier and the one user identifier corresponding to the store related information included in the received store visitor information is satisfied. Accordingly, the excellent customer designation information transmitting unit 109a transmits the excellent customer designation information indicating that the visitor corresponding to the visitor related information included in the received visitor information is a good customer to the store terminal 2. May be.

  The condition determining unit 103a acquires the excellent customer condition associated with the store identifier included in the store visitor information received by the store visitor information receiving unit 107 from the customer condition information. And the user identifier corresponding to the store related information which the store visitor information which the store visitor information received by the store visitor information receiving part 107 has, and the store visitor information which the store visitor information reception part 107 received shows the acquired excellent customer conditions. It is determined whether or not the purchase related information associated with is satisfied. For example, when the store visitor information receiving unit 107 receives the store visitor information, the condition determination unit 103a performs a process of acquiring the excellent customer condition and a process of determining whether the purchase related information satisfies the excellent customer condition.

  The user identifier corresponding to the visitor related information is, for example, the user identifier of the visitor indicated by the visitor related information, for example, a user identifier acquired using the visitor related information. The condition determination unit 103a acquires the user identifier corresponding to the store visitor related information by performing, for example, the same process as the above-described process in which the excellent customer determination unit 108 acquires the user identifier corresponding to the store visitor related information. .

  For example, when the store visitor information received by the store visitor information receiving unit 107 has a user identifier as store visitor related information, the condition determination unit 103a acquires this user identifier as a user identifier corresponding to the store visitor related information. To do.

  If the store visitor information received by the store visitor information receiving unit 107 does not have a user identifier as store visitor related information, the condition determination unit 103a first uses the store visitor related information to check the store visitor information. A user identifier corresponding to the related information is acquired using the user information stored in the user information storage unit 106. Regarding the process of acquiring the user identifier using this user information, the same process as the process of acquiring the user identifier using the user information by the excellent customer determination unit 108 can be used, and detailed description thereof is omitted here. To do.

  When the condition determining unit 103a determines that the excellent customer condition is satisfied, the excellent customer designation information transmitting unit 109a has an excellent store visitor corresponding to the store visitor related information included in the store visitor information received by the store visitor information receiving unit 107. Good customer designation information, which is information indicating that the customer is a customer, is transmitted to the store terminal 2. The processing for transmitting the excellent customer designation information, the excellent customer designation information, and the like are the same as those of the above-described excellent customer designation information transmission unit 109, and thus detailed description thereof is omitted here.

  In such a modified example, when the server apparatus 1a receives the store visitor information, it can be determined whether the store visitor corresponding to the store visitor information is a good customer. There is no need to create the information, the processing can be reduced, and the latest purchase related information can be used to determine whether or not the user is a good customer.

  In the above embodiment, each process (each function) may be realized by centralized processing by a single device (system), or by distributed processing by a plurality of devices. May be. For example, the functions of the one store terminal 2 shown in the above embodiment are distributed and provided in a plurality of store terminals (not shown), and the plurality of store terminals perform distributed processing. You may make it implement | achieve the function which one shop terminal 2 of the form has.

  In the above embodiment, it goes without saying that two or more communication means (such as a purchase related information receiving unit and a visitor information receiving unit) existing in one device may be physically realized by one medium. Yes.

  In the above embodiment, information related to processing executed by each component, for example, information received, acquired, selected, generated, transmitted, and received by each component. In addition, information such as threshold values, mathematical formulas, addresses, etc. used by each component in processing is retained temporarily or over a long period of time on a recording medium (not shown) even when not explicitly stated in the above description. It may be. Further, the storage of information in the recording medium (not shown) may be performed by each component or a storage unit (not shown). Further, reading of information from the recording medium (not shown) may be performed by each component or a reading unit (not shown).

  In each of the above embodiments, each component may be configured by dedicated hardware, or a component that can be realized by software may be realized by executing a program. For example, each component can be realized by a program execution unit such as a CPU reading and executing a software program recorded on a recording medium such as a hard disk or a semiconductor memory. At the time of execution, the program execution unit may execute the program while accessing a storage unit (for example, a recording medium such as a hard disk or a memory).

  The software that implements the server device in the above embodiment is the following program. That is, this program stores customer condition information in which one or more customer condition information having a store identifier of a store that can use a credit card and a good customer condition that is one or more conditions for determining a good customer is stored. A purchase-related information storage unit in which purchase-related information, which is information related to purchases of credit card users in stores, is stored in association with store identifiers of stores and user identifiers of credit card users, Good customer information storage in which one or more pieces of good customer information, which is information having an identifier and a user identifier, is information indicating that the user indicated by the user identifier is a good customer at the store indicated by the store identifier A good customer condition associated with one store identifier from the customer condition information, and a computer accessible to the department, A condition determination unit that determines whether the purchase-related information associated with one store identifier and one user identifier satisfies the obtained excellent customer condition, and the condition determination unit determines that the excellent customer condition is satisfied In this case, it is a program for causing the excellent customer information storage unit that stores excellent customer information having one store identifier and one user identifier to be stored in the excellent customer information storage unit.

  The program also stores a customer condition in which one or more pieces of customer condition information having a store identifier of a store that can use a credit card and a good customer condition that is one or more conditions for determining a good customer are stored. A purchase related information storage unit in which purchase related information, which is information related to purchase of a credit card user in a store, is stored in association with a store identifier of the store and a user identifier of the credit card user. An accessible computer receives store visitor information having a store identifier of a store corresponding to the store terminal and store visitor related information that is information related to a store visitor to the store indicated by the store identifier from one store terminal. The customer information associated with the store identifier of the store visitor information receiving unit and the store visitor information received by the store visitor information receiving unit is set as the customer condition. Whether or not the purchase related information associated with the store identifier included in the store visitor information and the user identifier corresponding to the store visitor related information included in the store visitor information satisfies the acquired excellent customer condition from the information If the condition determining unit to determine and the condition determining unit determine that the excellent customer condition is satisfied, the excellent customer designation information that is information indicating that the visitor corresponding to the visitor related information is an excellent customer is It is a program for functioning as an excellent customer designation information transmitting unit that transmits to a store terminal.

  Moreover, the software which implement | achieves the shop terminal in the said embodiment is the following programs. In other words, this program includes a store visitor related information acquisition unit that acquires store visitor related information that is information related to a store visitor, a store identifier that is a store identifier, and a store visitor related information acquisition unit. The store visitor information transmitting unit that transmits the store visitor information having the acquired store visitor related information to the server device designated in advance, and the store visitor corresponding to the store visitor related information is a credit card user and is excellent in the store In the case of a customer, a good customer designation information receiving unit that receives good customer designation information that is information indicating that a visitor is a good customer from the server device, and a good customer designation information received by the good customer designation information receiving unit It is a program for functioning as an output unit that performs output in accordance with.

  In the above program, in a transmission step for transmitting information, a reception step for receiving information, etc., processing performed by hardware, for example, processing performed by a modem or an interface card in the transmission step (only performed by hardware). Not included) is not included.

  In the program, the functions realized by the program do not include functions that can be realized only by hardware. For example, a function that can be realized only by hardware such as a modem or an interface card in an acquisition unit that acquires information or an output unit that outputs information is not included in the function realized by the program.

  Further, the computer that executes this program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

  FIG. 13 is a schematic diagram illustrating an example of an external appearance of a computer that executes the program and realizes the server device and the store terminal according to the embodiment. The above-described embodiment can be realized by computer hardware and a computer program executed on the computer hardware.

  In FIG. 13, the computer system 900 includes a computer 901 including a CD-ROM (Compact Disk Read Only Memory) drive 905, a keyboard 902, a mouse 903, and a monitor 904.

  FIG. 14 is a diagram showing an internal configuration of the computer system 900. In FIG. 14, in addition to the CD-ROM drive 905, a computer 901 is connected to an MPU (Micro Processing Unit) 911, a ROM 912 for storing a program such as a boot-up program, and the MPU 911. A RAM (Random Access Memory) 913 that temporarily stores and provides a temporary storage space, a hard disk 914 that stores application programs, system programs, and data, and a bus 915 that interconnects the MPU 911, ROM 912, and the like Prepare. The computer 901 may include a network card (not shown) that provides connection to the LAN.

  A program that causes the computer system 900 to execute the functions of the server device, the store terminal, and the like according to the above-described embodiment may be stored in the CD-ROM 921, inserted into the CD-ROM drive 905, and transferred to the hard disk 914. Instead, the program may be transmitted to the computer 901 via a network (not shown) and stored in the hard disk 914. The program is loaded into the RAM 913 when executed. The program may be loaded directly from the CD-ROM 921 or the network.

  The program does not necessarily include an operating system (OS) or a third-party program that causes the computer 901 to execute functions of the server device, the store terminal, and the like according to the above-described embodiment. The program may include only a part of an instruction that calls an appropriate function (module) in a controlled manner and obtains a desired result. How the computer system 900 operates is well known and will not be described in detail.

  The present invention is not limited to the above-described embodiments, and various modifications are possible, and it goes without saying that these are also included in the scope of the present invention.

  As described above, the server device or the like according to the present invention is suitable as a device used to treat a user as a good customer, and is particularly useful as a device or the like for treating a credit card user as a good customer. is there.

DESCRIPTION OF SYMBOLS 1,1a Server apparatus 2 Store terminal 100 Customer condition storage part 101 Purchase related information storage part 102 Purchase related information receiving part 103,103a Condition judgment part 104 Good customer information storage part 105 Good customer information storage part 106 User information storage part 107 Visit Person information receiving unit 108 Good customer judgment unit 109, 109a Good customer designation information transmission unit 201 Visitor related information acquisition unit 202 Visitor information transmission unit 203 Good customer designation information reception unit 204 Excellent customer position information acquisition unit 205 Output unit 206 Purchase Related Information Transmitter 1000 Information Processing System

Claims (12)

A customer condition storage unit that stores one or more pieces of customer condition information having a store identifier of a store that can use a credit card and a good customer condition that is one or more conditions for determining a good customer;
A purchase related information storage unit in which purchase related information, which is information related to purchase of a credit card user in a store, is stored in association with the store identifier of the store and the user identifier of the credit card user;
A good customer condition associated with one store identifier is acquired from the customer condition information, and the purchase related information associated with the one store identifier and the one user identifier satisfies the acquired excellent customer condition. A condition determination unit for determining whether or not
The information which has a store identifier and a user identifier, Comprising: One or more good customer information which is the information which shows that the user which the said user identifier shows is a good customer in the store which the said store identifier shows is stored A customer information storage unit;
When the condition determining unit determines that the excellent customer condition is satisfied, the excellent customer information accumulating unit that accumulates the excellent customer information having the one store identifier and the one user identifier in the excellent customer information storage unit; The server apparatus provided with. The server device according to claim 1, wherein the excellent customer condition includes a condition for at least one of a user's purchase price, the number of visits to the store, and the number of purchases. Store visitor information reception that receives store visitor information having a store identifier of a store corresponding to the store terminal and store visitor related information that is information related to a store visitor who has visited the store indicated by the store identifier. And
The high customer designation information transmission part which transmits the good customer designation information which is the information which shows that the visitor corresponding to the said visitor related information is a good customer to the said one store terminal, or further, The server device according to claim 2. A customer condition storage unit that stores one or more pieces of customer condition information having a store identifier of a store that can use a credit card and a good customer condition that is one or more conditions for determining a good customer;
A purchase related information storage unit in which purchase related information, which is information related to purchase of a credit card user in a store, is stored in association with the store identifier of the store and the user identifier of the credit card user;
Store visitor information reception that receives store visitor information having a store identifier of a store corresponding to the store terminal and store visitor related information that is information related to a store visitor who has visited the store indicated by the store identifier. And
The customer identifier associated with the store identifier of the store visitor information received by the store visitor information receiving unit is acquired from the customer condition information, and the acquired customer identifier is the store identifier of the store visitor information. A condition determination unit for determining whether or not the purchase related information associated with the user identifier corresponding to the visitor related information included in the store visitor information satisfies;
When the condition determining unit determines that the excellent customer condition is satisfied, excellent customer designation information, which is information indicating that a visitor corresponding to the visitor related information is a good customer, is stored in the one store terminal. A server device comprising: an excellent customer designation information transmission unit for transmission. A store visitor related information acquisition unit for acquiring store visitor related information that is information related to a store visitor to the store;
A store visitor information transmitting unit that transmits store visitor information having a store identifier that is an identifier of the store and store visitor related information acquired by the store visitor related information acquisition unit;
When the store visitor corresponding to the store visitor-related information is a credit card user and is a good customer in the store, good server designation information is information indicating that the visitor is a good customer. An excellent customer designation information receiving unit to receive from the device;
The store terminal provided with the output part which performs the output according to the quality customer designation | designated information which the said quality customer designation | designated information reception part received. A high-quality customer position information acquisition unit for acquiring high-quality customer position information, which is information indicating the position of the customer indicated by the high-quality customer designation information;
The store terminal according to claim 5, wherein the output unit outputs information corresponding to the excellent customer designation information in association with a position indicated by the excellent customer position information acquired by the excellent customer position information acquisition unit. The store visitor-related information is at least one or more of information on the store visitor's face, store visitor credit card information, and a mobile identifier that is an identifier of the mobile information terminal transmitted by the store's mobile information terminal. The store terminal according to claim 5 or 6. A customer condition storage unit that stores one or more customer condition information having a store identifier of a store where a credit card can be used and one or more conditions for determining a good customer, and credit in the store Purchase related information, which is information related to the purchase of the card user, is stored in association with the store identifier of the store and the user identifier of the credit card user, a condition determining unit, The information which has a store identifier and a user identifier, Comprising: One or more good customer information which is the information which shows that the user which the said user identifier shows is a good customer in the store which the said store identifier shows is stored An information processing method performed using a customer information storage unit and a good customer information storage unit,
The condition determination unit acquires a good customer condition associated with one store identifier from the customer condition information, and associates the acquired good customer condition with the one store identifier and one user identifier. A condition determining step for determining whether the purchase related information is satisfied,
When it is determined in the condition determining step that the excellent customer condition is satisfied, the excellent customer information storage unit stores the excellent customer information having the one store identifier and the one user identifier in the excellent customer information storage unit. An information processing method comprising the steps of accumulating excellent customer information. A customer condition storage unit that stores one or more customer condition information having a store identifier of a store where a credit card can be used and one or more conditions for determining a good customer, and credit in the store A purchase related information storage unit in which purchase related information, which is information related to the purchase of the card user, is stored in association with the store identifier of the store and the user identifier of the user of the credit card, and a store visitor information receiving unit And an information processing method performed using a condition determination unit and an excellent customer designation information transmission unit,
The store visitor information receiving unit has, from one store terminal, a store identifier of a store corresponding to the store terminal and store visitor related information that is information related to a store visitor to the store indicated by the store identifier. A store visitor information receiving step for receiving information;
The condition determination unit acquires from the customer condition information the excellent customer condition associated with the store identifier included in the store visitor information received in the store visitor information receiving step, and the acquired excellent customer condition is obtained from the store visitor information. A condition determination step for determining whether the purchase related information associated with the store identifier possessed by the user identifier corresponding to the store visitor related information included in the store visitor information is satisfied,
When the excellent customer designation information transmitting unit determines that the excellent customer condition is satisfied in the condition determining step, the excellent customer designation is information indicating that a visitor corresponding to the visitor related information is a good customer An information processing method comprising: an excellent customer designation information transmission step of transmitting information to the one store terminal. An information processing method performed using a visitor related information acquisition unit, a visitor information transmission unit, a good customer designation information reception unit, and an output unit,
The store visitor related information acquisition unit acquires store visitor related information that is information about store visitor who has visited the store; and
The store visitor information transmitting unit transmits store visitor information having a store identifier which is an identifier of the store and store visitor related information acquired in the store visitor related information acquisition step to a server device designated in advance. An information transmission step;
The information indicating that the customer is a good customer when the customer corresponding to the customer related information is a credit card user and a good customer in the store. A good customer designation information receiving step for receiving the good customer designation information from the server device;
An information processing method comprising: an output step in which the output unit performs output in accordance with the excellent customer designation information received in the excellent customer designation information reception step. A customer condition storage unit that stores one or more customer condition information having a store identifier of a store where a credit card can be used and one or more conditions for determining a good customer, and credit in the store Purchase-related information, which is information related to the purchase of the card user, is stored in association with the store identifier of the store and the user identifier of the user of the credit card, the store identifier, the user An excellent customer information storage unit in which one or more pieces of good customer information that is information indicating that the user indicated by the user identifier is a good customer at the store indicated by the store identifier is stored; , Accessible computers,
A good customer condition associated with one store identifier is acquired from the customer condition information, and the purchase related information associated with the one store identifier and the one user identifier satisfies the acquired excellent customer condition. A condition determination unit for determining whether or not
When the condition determining unit determines that the excellent customer condition is satisfied, the excellent customer information accumulating unit that accumulates the excellent customer information having the one store identifier and the one user identifier in the excellent customer information storage unit; , And a program to make it function. Computer
A store visitor related information acquisition unit for acquiring store visitor related information that is information related to a store visitor to the store;
A store visitor information transmitting unit that transmits store visitor information having a store identifier that is an identifier of the store and store visitor related information acquired by the store visitor related information acquisition unit;
When the store visitor corresponding to the store visitor-related information is a credit card user and is a good customer in the store, good server designation information is information indicating that the visitor is a good customer. An excellent customer designation information receiving unit to receive from the device;
A program for functioning as an output unit that performs output according to the excellent customer designation information received by the excellent customer designation information receiving unit.

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