JP2016024770A - Server device, information processing system, method for controlling server device and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a new appointment of a patient having a large rate of cancelled appointments to be overlapped while distinguishing the new appointment from appointments of other patients.SOLUTION: A control part 11 of a server device 1 specifies a patient from an appointment request acquired from a terminal, and calculates a cancellation rate being a rate at which the patient cancels examination appointments. When the calculated cancellation rate exceeds a threshold, the control part 11 extracts examination date and time coincident with the acquired appointment request from the entire dates and times, and when does not exceed the threshold, the control part extracts examination date and time coincident with the acquired appointment request from dates and times when no examinations are appointed in a normal list 1250. When the examination appointment is determined in the terminal, the control part 11 adds a new line showing a determined appointment to the normal list 1250 of an appointment list 125 in the case that the cancellation rate does not exceed the threshold, and adds a new line showing the determined appointment to a preliminary list 1251 of the appointment list 125 in the case that the cancellation rate exceeds the threshold.SELECTED DRAWING: Figure 2

Description

  The present invention relates to management of medical appointments.

  Information processing systems are used to manage appointments for diagnosis and treatment by doctors and dentists. In the reservation business, it is important that the reservations do not overlap each other, but as the free time in which reservations are not made increases, the occupancy rate decreases and the profit is adversely affected. Therefore, it is desirable to guide the vacant time as early as possible to the person who requests the reservation. Examples of information processing systems that support reservation management work include Patent Documents 1 to 5.

JP 2004-227450 A JP 2004-139356 A JP 2010-97572 A JP 2007-257611 A JP 2012-208563 A

  By the way, in the information processing system shown in these documents, even a patient who has a high ratio of canceling a reservation cannot make a reservation other than making a new medical appointment at a time that does not overlap with other patients.

  An object of the present invention is to make it possible to overlap a new appointment of a patient who has a high percentage of canceled appointments while distinguishing it from the appointments of other patients.

  In order to solve the above-described problem, a server device according to the present invention stores reservation information storage means for storing a list of reservation information related to a medical treatment reservation for a patient, and stores the medical treatment conditions for the patient for each patient. Condition storage means, list transmission means for transmitting the list of reservation information stored in the reservation information storage means to the terminal, and specifying means for specifying reservation information selected in the terminal from the list of reservation information And the reservation screen data generated based on the reservation information specified by the specifying means and the condition stored in the condition storage means for the patient indicated by the reservation information is transmitted to the terminal. Reservation screen data transmission means for performing reservation of medical treatment with the contents changed in the terminal with respect to the reservation information included in the reservation screen data An acquisition unit that acquires a reservation request to be performed from the terminal, an extraction unit that extracts a medical treatment date and time that matches the reservation request acquired by the acquisition unit, and notifies the terminal of the date and time extracted by the extraction unit A notification means; and a writing means for newly writing reservation information related to the medical treatment reservation in the reservation information storage means when the medical treatment reservation at the date and time notified by the terminal is confirmed, and the reservation The information storage means will postpone the examination rather than the appointment when the appointment date and conditions overlap with the appointment information shown in the ordinary appointment information, with the appointment information regarding the appointment of the medical treatment performed at the described date and time. The list including preliminary reservation information relating to reservations to be stored, and the extraction means is configured to determine whether the reservation of the examination by the patient indicated by the reservation information has been canceled. If the specified ratio exceeds the threshold, the date and time of medical care that matches the reservation request is extracted from all the dates and times, and if the specified ratio does not exceed the threshold, the reservation The date and time of medical care that matches the request is extracted from the date and time when the medical treatment is not reserved in the normal reservation information stored in the reservation information storage unit, and the writing unit has the ratio specified by the extraction unit as If the threshold value is exceeded, reservation information related to the confirmed medical treatment reservation is written as the preliminary reservation information, and if the ratio specified by the extracting means does not exceed the threshold value, the confirmed medical treatment is written. The reservation information related to the reservation is written as the normal reservation information.

  Further, in the above-described aspect, the server device according to the present invention responds to the content when the content changed in the terminal with respect to the condition included in the reservation screen data is confirmed. A condition is newly written in the condition storage means.

  In the above-described aspect, the server device according to the present invention may be configured such that, when the extraction unit satisfies a predetermined condition for the content of medical care that matches the reservation request acquired by the acquisition unit, the ratio is a threshold value. Regardless of whether or not the medical treatment date is exceeded, the date and time of the medical care is extracted from all the date and time, and the writing means, when the content of the medical treatment that matches the reservation request satisfies the predetermined condition, Regardless of whether or not the threshold value exceeds a threshold value, reservation information relating to the confirmed medical treatment reservation is written as the preliminary reservation information.

  The information processing system according to the present invention is an information processing system including a terminal and a server device that transmits information to the terminal, and the server device stores a list of reservation information related to a medical treatment reservation for a patient. Reservation information storage means, condition storage means for storing the medical conditions for the patient for each patient, list transmission means for transmitting a list of the reservation information stored in the reservation information storage means to a terminal, The specifying means for specifying the reservation information selected in the terminal from the list of reservation information; the reservation information specified by the specifying means; and the condition storage means for the patient indicated by the reservation information. Reservation screen data transmission means for transmitting reservation screen data generated based on the stored conditions to the terminal, and the reservation image An acquisition unit that acquires a reservation request for requesting a medical reservation with the contents changed in the terminal with respect to the reservation information included in the data, and a medical treatment date and time that matches the reservation request acquired by the acquisition unit Extraction means for extracting, notification means for notifying the terminal of the date and time extracted by the extraction means, and when a medical appointment at the date and time notified in the terminal is confirmed, Writing means for newly writing reservation information in the reservation information storage means, and the reservation information storage means is indicated in the normal reservation information related to the medical treatment reservation performed at the described date and time and the normal reservation information The list including pre-reservation information regarding reservations to be postponed to perform the examination rather than the reservation when the reservation overlaps with the date, time, and conditions is recorded. The extraction means specifies a rate at which the appointment of the examination by the patient indicated by the appointment information is canceled, and if the identified rate exceeds a threshold value, the date and time of medical treatment that matches the appointment request, Extracted from all dates and times, and if the specified ratio does not exceed the threshold, the date and time of medical treatment that matches the reservation request is reserved in the normal reservation information stored in the reservation information storage means. When the ratio specified by the extraction means exceeds a threshold value, the writing means writes reservation information regarding the confirmed medical appointment as the preliminary reservation information, and If the ratio specified by the extraction means does not exceed the threshold, the reservation information on the confirmed medical appointment is written as the normal appointment information, A terminal that displays information; a display control unit that causes the display unit to display each screen based on the list and the reserved screen data transmitted from the server device; and the notified date and time; a user; Based on the reservation information selected by the selection means, the selection means for selecting any reservation information from the list according to the content of the operation received by the reception means, Reservation screen data requesting means for requesting reservation screen data, and changing means for changing the content of the reservation information included in the reservation screen data transmitted from the server device in accordance with the content of the operation accepted by the receiving means A reservation requesting unit for requesting a medical appointment with the contents changed by the changing unit, and the service in response to a request from the reservation requesting unit. And determining means for determining a reservation of medical in the time notified from the device, characterized by having a.

  Further, the control method according to the present invention is a storage means for storing a list of reservation information relating to medical appointments for a patient, and includes normal reservation information relating to medical appointments made at the described date and time, and the normal appointment information. Reservation information storage means for storing the list including preliminary reservation information related to reservations to be carried out later than the reservation when the date and condition and the reservation shown are overlapped, and for each patient, for each patient A method of controlling a server device that has condition storage means for storing the medical condition and transmits information to a terminal, wherein the list of reservation information stored in the reservation information storage means is transmitted to the terminal A transmission step, a specifying step for specifying reservation information selected in the terminal from the list of reservation information, and a specifying step in the specifying step. A reservation screen data transmission step for transmitting reservation screen data generated on the basis of the reservation information generated and the condition stored in the condition storage means for the patient indicated by the reservation information; Acquiring from the terminal a reservation request for requesting a medical appointment with the contents changed in the terminal with respect to the reservation information included in the reservation screen data, and matches the reservation request acquired in the acquisition step An extraction step for extracting the date and time of medical treatment, a notification step for notifying the terminal of the date and time extracted in the extraction step, and a reservation for medical treatment at the date and time notified in the terminal are confirmed, A writing step of newly writing reservation information related to the reservation to the reservation information storage means, and the extraction step Specifies the rate at which the appointment of the examination by the patient indicated by the appointment information is canceled, and if the identified rate exceeds a threshold, extracts the date and time of medical care that matches the appointment request from all the date and time If the specified ratio does not exceed the threshold, the date and time of medical care that matches the reservation request is extracted from the date and time when no medical care is reserved in the normal reservation information stored in the reservation information storage means. In the writing step, when the ratio specified in the extraction step exceeds a threshold, the reservation information related to the confirmed medical treatment reservation is written as the preliminary reservation information, and is specified in the extraction step. If the ratio does not exceed the threshold, the reservation information related to the confirmed medical treatment reservation is written as the normal reservation information. Features.

  The program according to the present invention is a storage means for storing a list of reservation information relating to a medical appointment for a patient, and is indicated in the normal appointment information relating to a medical appointment performed at the described date and time and the normal appointment information. Reservation information storage means for storing the list including preliminary reservation information relating to reservations to be carried out later than the reservation when the date and conditions overlap with the reservation, and for each patient, the reservation for the patient A condition storage unit that stores medical conditions, a computer that transmits information to the terminal, a list transmission unit that transmits a list of the reservation information stored in the reservation information storage unit to the terminal, and the reservation information Specifying means for specifying the reservation information selected in the terminal from the list, the reservation information specified by the specifying means, Reservation screen data transmission means for transmitting reservation screen data generated based on the conditions stored in the condition storage means to the patient indicated by the reservation information, and reservations included in the reservation screen data An acquisition means for acquiring a reservation request for requesting a medical appointment with information changed in the terminal for information from the terminal, and an extracting means for extracting the date and time of medical care that matches the appointment request acquired by the acquiring means And notification means for notifying the terminal of the date and time extracted by the extraction means; and when a medical appointment at the date and time notified by the terminal is confirmed, reservation information relating to the medical appointment is newly added to the terminal In addition to functioning as a writing means for writing in the reservation information storage means, the extraction means can perform the examination by the patient indicated by the reservation information. If the specified ratio is exceeded and the specified ratio exceeds a threshold, the date and time of medical care that matches the appointment request is extracted from all the dates and times, and the specified ratio does not exceed the threshold In this case, the date and time of medical care that matches the reservation request is extracted from the date and time when the medical care is not reserved in the normal reservation information stored in the reservation information storage means, and the writing means is extracted by the extracting means. When the specified ratio exceeds a threshold value, reservation information related to the confirmed medical appointment is written as the preliminary reservation information, and when the ratio specified by the extraction means does not exceed the threshold value A program for causing the computer to function so as to write reservation information related to the confirmed medical treatment reservation as the normal reservation information.

  According to the present invention, it is possible to make it possible to overlap a new reservation of a patient who has a high percentage of canceled reservations while distinguishing it from reservations of other patients.

The figure which shows an example of the whole structure of a reservation system. The figure which shows an example of a structure of a server apparatus. The figure which shows an example of patient information. The figure which shows an example of required time information. The figure which shows an example of resource information. The figure which shows an example of restriction | limiting information. The figure which shows an example of a reservation list. The figure which shows an example of a structure of a terminal. The figure which shows an example of a functional structure of a server apparatus and a terminal. The figure which shows an example of the reservation table displayed on the screen of a display part. The figure which shows an example of a reservation screen.

1. Embodiment 1-1. Configuration of Reservation System FIG. 1 is a diagram showing an example of the overall configuration of the reservation system 9. The reservation system 9 is an information processing system having a server device 1, a terminal 2, and a communication line 3.

  The server device 1 is a device that manages information related to medical appointments, and is a server device that transmits and receives such information to the terminal 2 via the communication line 3. Here, “medical treatment” means that a doctor, a dentist, a dental hygienist or the like examines and treats a patient. For example, medical treatment in dentistry includes periodontal surgery, PMTC (Professional Mechanical Tooth Cleaning), SRP (Scaling Root Planning), and the like. Hereinafter, a person who treats a patient is referred to as a “clinician”.

  The communication line 3 is an information communication line that mediates communication between the server device 1 and the terminal 2 and is, for example, the Internet. The terminal 2 is an information processing terminal that requests the server apparatus 1 to make a medical appointment, and is a personal computer, a mobile phone, or the like.

  In FIG. 1, the reservation system 9 has only one terminal 2, but may have a plurality of terminals 2. In addition, although the reservation system 9 manages information related to reservations with one server device 1, the reservation system 9 has a plurality of server devices 1, and these server devices 1 cooperate to manage information related to reservations. Good.

1-2. Configuration of Server Device FIG. 2 is a diagram illustrating an example of the configuration of the server device 1. The server device 1 includes a control unit 11, a storage unit 12, and a communication unit 13.

The control unit 11 is means for controlling the operation of each unit of the server device 1. The control unit 11 includes an arithmetic processing device such as a CPU (Central Processing Unit) and a storage device such as a ROM (Read Only Memory) and a RAM (Random Access Memory), and executes a program stored in these storage devices.
The communication unit 13 is an interface for communicating with the terminal 2 via the communication line 3.

The storage unit 12 is a large-capacity storage unit such as a hard disk or a flash memory, and stores a program read by the control unit 11. The storage unit 12 may include a so-called removable disk, that is, a removable recording medium.
The storage unit 12 stores patient information 121, required time information 122, resource information 123, restriction information 124, and a reservation list 125, respectively. The reservation list 125 includes a normal list 1250 and a spare list 1251.

  FIG. 3 is a diagram illustrating an example of the patient information 121. The patient information 121 is information describing medical conditions for each patient. As shown in FIG. 3, the patient information 121 includes the name of a patient who receives medical care (hereinafter referred to as a “patient name”), the name of a clinician who is mainly in charge of the medical care of the patient (hereinafter referred to as the name of the attending physician), A medical name (hereinafter referred to as a medical name) is stored in association with each other. In addition, the patient information 121 stores the number of times the patient canceled the reservation before the reservation date and time as “previous cancellation count”, and does not contact the patient even if the reservation date and time has passed. The number of times that is canceled without permission is stored as the “number of times without permission”.

  For example, the name of the attending physician associated with the patient name “Oda × Men” is “Director”, and the medical name is “A2”. The medical treatment name means the medical treatment name of the largest number of medical treatments reserved for the patient identified by the patient name. In other words, in this case, the last medical treatment reserved for the patient named “Oda × Men” is the second medical treatment type “A”, and this medical treatment is mainly handled by the “hospital director”. Here, the medical treatment type means a series of medical treatments that are performed a plurality of times. The patient information 121 may also describe personal information such as the patient's telephone number. Further, in the patient information 121, an identification number for uniquely identifying the patient may be described instead of or in addition to the patient name. The storage unit 12 that stores patient information 121 is an example of a condition storage unit that stores medical conditions for each patient.

  FIG. 4 is a diagram illustrating an example of the required time information 122. In the required time information 122, as shown in FIG. 4, the required time, which is the time required for the medical treatment, is described in minutes for each time of each medical treatment type. For example, the time required for the medical treatment of the medical name “A2”, which is the second time of the medical treatment type “A”, is “30 minutes”, and the time required for the medical treatment of the medical name “C1”, which is the first time of the medical treatment type “C”. The time is “60 minutes”. Further, in the fourth and subsequent columns of the medical treatment type “B” and the fifth and subsequent columns of the medical treatment type “C”, “-” indicating that the required time is not defined is described. This means that the medical treatment of the medical treatment type “B” is finished up to the third time, and the medical care of the medical treatment type “C” is finished up to the fourth time. In the required time information 122, the required time for each treatment type may be different, and the time according to the content of the medical treatment is estimated. For example, the time required for a time when a surgical procedure is performed or a time when a diagnosis result is explained by a clinician is set longer than that for other times.

  FIG. 5 is a diagram illustrating an example of the resource information 123. The resource information 123 is a table in which resources such as a clinician, a chair, and an appliance are classified into possible / impossible or necessary / unnecessary for each medical name. For example, the medical treatment names “A1 to A5” shown in FIG. 5 indicate that the clinicians “vice-director” and “◇ Saki” are “◯”, and the medical treatment is possible. And “△” described for the clinician “in-chief” means that the clinic can be practiced when there is no other clinician. Further, for the medical name “C1”, the clinicians “◇ Saki” and “● tree” are “x”, which means that the medical treatment is impossible. Regarding the medical names “B1 to B3”, “chair I” is “Δ”, and “chair II” and “chair III” are “◯”. This means that the medical name “B1 to B3” can be either “chair II” or “chair III”, or “chair I” if there is no other space available. Yes. “Appliance α” is “necessary” for the medical names “B1 to B3”. That is, the medical name “B1 to B3” cannot be made without “apparatus α”, but “appliance α” is “unnecessary” for other medical care.

  The resource information 123 may store the number of resources such as “appliance α” in order to determine the number of medical treatments that can be executed simultaneously. For example, when the resource information 123 stores that there are only two “instrument α” in the clinic, the control unit 11 can perform up to two clinics with the clinic names “B1 to B3” at the same time. Judge that more than that cannot be done at the same time.

  FIG. 6 is a diagram illustrating an example of the restriction information 124. The restriction information 124 is information indicating matters that are restricted when performing medical care. For example, in the example shown in FIG. 6, the name of the person in charge “Director” is associated with “O” which means that only “Chair I” can be used, and “Chair II” and “Chair III” “X” signifying that it cannot be used is associated. In other words, the restriction is that the “Director” can only use “Chair I” even if other chairs are available.

  FIG. 7 is a diagram illustrating an example of the reservation list 125. The reservation list 125 is a list of reservation information related to a medical treatment reservation for a patient. The reservation list 125 includes a normal list 1250 shown in FIG. 7A and a spare list 1251 shown in FIG. The normal list 1250 is a list of normal reservation information related to medical reservations performed at the described date and time. In other words, the normal reservation information described in the normal list 1250 is premised on that medical treatment is performed at the date and time, and is described in the normal list 1250 so as not to overlap with other normal reservation information. .

  On the other hand, the preliminary list 1251 is a list of preliminary reservation information related to reservations that are postponed to perform a diagnosis rather than the reservation when the date and condition overlap with the reservation indicated in the normal reservation information. That is, the preliminary reservation information described in the preliminary list 1251 may overlap with the normal reservation information included in the normal list 1250 in the date and time. If the preliminary reservation information overlaps with the normal reservation information in the date and conditions, the reservation of the normal reservation information has priority over the reservation of the preliminary reservation information. In this case, the patient indicated by the preliminary reservation information is kept waiting until the medical treatment for the patient indicated by the normal reservation information is completed.

  As shown in FIG. 7, in the reservation list 125, that is, the normal list 1250 and the preliminary list 1251, a “reservation number” that is a unique number for each reserved medical treatment is assigned, and associated with each reservation number, The reservation date, start time, end time, patient name, person in charge name, medical name, and chair name are described. Therefore, the storage unit 12 that stores the reservation list 125 is an example of a reservation information storage unit that stores a list of reservation information related to a medical treatment reservation for a patient. Here, the name of the person in charge is the name of the clinician who is actually in charge of the reserved medical treatment.

1-3. Terminal Configuration FIG. 8 is a diagram illustrating an example of the configuration of the terminal 2. The terminal 2 includes a control unit 21, a storage unit 22, a communication unit 23, an operation unit 24, and a display unit 25.

The control unit 21 is means for controlling each unit of the terminal 2. The control unit 21 includes an arithmetic processing device such as a CPU and a storage device such as a ROM and a RAM, and executes a program stored in these storage devices.
The communication unit 23 is an interface for communicating with the server device 1 via the communication line 3.
The storage unit 22 is a large-capacity storage unit such as a hard disk or a flash memory, and stores a program read by the control unit 21. The storage unit 22 may include a so-called removable disk, that is, a removable recording medium.

The operation unit 24 includes various operators such as a coordinate acquisition unit and operation buttons for inputting various instructions. The operation unit 24 receives an operation by a user and supplies a signal corresponding to the operation content to the control unit 21.
The display unit 25 is a display device that uses liquid crystal or the like, and displays an image in accordance with an instruction from the control unit 21.

1-4. Functional Configuration of Server Device and Terminal FIG. 9 is a diagram illustrating an example of the functional configuration of the server device 1 and the terminal 2. In FIG. 9, the communication unit 13 of the server device 1, the communication unit 23 of the terminal 2, and the communication line 3 are omitted.
As shown in FIG. 9, the control unit 11 of the server device 1 includes a list transmission unit 111, a specification unit 112, a reservation screen data transmission unit 113, an acquisition unit 114, an extraction unit 115, a notification unit 116, and a writing unit 117. Function.

  9, the control unit 21 of the terminal 2 includes a display control unit 211, a reception unit 212, a selection unit 213, a reservation screen data request unit 214, a change unit 215, a reservation request unit 216, and a confirmation unit 217. Function as.

  The list transmission unit 111 (list transmission unit) transmits the reservation list 125 stored in the storage unit 12 (reservation information storage unit) to the terminal 2. The display control unit 211 (display control unit) causes the display unit 25 to display the reservation table T1 based on the reservation list 125 transmitted from the server device 1.

  FIG. 10 is a diagram showing an example of the reservation table T1 displayed on the screen of the display unit 25. As shown in FIG. The reservation table T1 is a screen based on the reservation list 125 transmitted from the server device 1. In the reservation table T1, the times are arranged in the vertical direction, and a column indicating the reservation status of each person in charge is arranged in the horizontal direction along this time. The display control unit 211 specifies the person in charge name, the start time, and the end time from each row of the transmitted reservation list 125 (see FIG. 7), and the person in charge column indicated by the person in charge name in the reservation table T1. Displays a frame from the start time to the end time. Then, the display control unit 211 displays the name of the medical treatment reserved in the frame, the name of the patient receiving the medical treatment, the chair name used for the medical treatment, and the like.

  For example, the reservation table T1 shown in FIG. 10 displays the names of persons in charge of four persons in charge, “Director”, “Deputy Director”, “◇ Saki”, and “● Thu”. A column indicating the reservation status is arranged in the horizontal direction. In the vertical direction, times such as “9:00” and “10:00” are arranged. The frame rs1 shown in FIG. 10 is arranged from “9:30” to “10:00” in the column of “Director”, and in this frame rs1, the patient name “Oda × Men” The medical name “A2” and the chair name “Chair I” are displayed. This is the content (reservation information) corresponding to the reservation of the reservation number “13075” in the reservation list 125 shown in FIG.

  When the user views the reservation table T1 displayed on the screen of the display unit 25 and performs an operation on the operation unit 24 to select reservation information indicated by any frame, the control unit 21 causes the operation unit 24 to be operated. The user's operation is accepted (reception unit 212), and any reservation information shown in the reservation list 125 is selected according to the content of the accepted operation (selection unit 213). And the control part 21 requests | requires the reservation screen data based on the selected reservation information with respect to the server apparatus 1 (reservation screen data request | requirement part 214). Here, the reservation screen data is data for causing the display unit 25 to display a screen that allows the user to confirm details of the selected reservation information. The details of the reservation information include, for example, the name of the person in charge associated with the patient name.

  When the terminal 2 requests reservation screen data based on the reservation information selected by the user, the control unit 11 of the server device 1 specifies the reservation information selected in the terminal 2 (specification unit 112), With reference to the reservation list 125 and the patient information 121, reservation screen data is generated based on the specified reservation information and the conditions described in the patient information 121 for the patient indicated by the reservation information, and transmitted to the terminal 2. (Reservation screen data transmission unit 113).

  When the reservation screen data is transmitted from the server device 1 in response to the request, the control unit 21 of the terminal 2 causes the display unit 25 to display a screen based on the transmitted reservation screen data (display control unit 211). The screen based on the reservation screen data is referred to as “reservation screen T2”. FIG. 11 is a diagram illustrating an example of the reservation screen T2. On the reservation screen T2, a condition area Rs in which medical conditions are written is displayed at the top of the screen, and an instruction area Rc having a button for accepting a reservation instruction is displayed below the condition area Rs. The condition area Rs displays the contents of the medical treatment reservation selected by the user. In the instruction area Rc, buttons bt1, bt2, and bt3 for instructing “information change”, “reservation change”, or “reservation addition” are displayed. Note that the reservation table T1 described above may be displayed below the instruction area Rc. Further, the arrangement of the condition area Rs, the instruction area Rc, and the like may be other arrangements.

  For example, when the user performs an operation such as clicking the frame rs1 shown in FIG. 10 on the terminal 2, the control unit 21 of the terminal 2 displays the reservation information indicated by the frame rs1 according to the content of the operation in the reservation list 125. Choose from. Then, a reservation number “13075” for identifying the selected reservation information is sent to the server device 1 and reservation screen data based on the reservation information is requested. That is, the control unit 21 is an example of a reservation screen data request unit that requests reservation screen data based on the selected reservation information. Then, the control unit 11 of the server apparatus 1 transmits reservation screen data based on the reservation number “13075” to the terminal 2 with reference to the reservation list 125 and the patient information 121 in response to the request described above.

  The control unit 21 of the terminal 2 displays the reservation screen T2 shown in FIG. 11 on the display unit 25 based on the transmitted reservation screen data. In addition, the control unit 21 determines from the row of the reservation information corresponding to the frame rs1 shown in FIG. “Chair I” and the like are specified and displayed in the corresponding columns. Also, the required time “30 minutes” is specified from the difference between the reservation start time and the end time, the medical treatment type “A” is specified from the medical treatment name “A2”, and these are displayed in the corresponding columns. In addition, the reservation list 125 transmitted from the server device 1 with the patient name “* da × m” is searched, and a list of reservations including this is generated and displayed on the reservation list. Further, the control unit 21 displays the name of the attending doctor “Director”, the telephone number, and the like based on the reservation screen data transmitted from the server device 1.

  The user sees the reservation screen T2, the doctor and the person in charge are both the director, the medical treatment type is A, the reservation start time is from 9:30 on August 9, 2013, required Confirm that the time is 30 minutes.

The user can change the information related to the reservation shown on the reservation screen T2 by operating the operation unit 24. For example, when the user clicks the button on the right side of the pull-down menu pd shown in FIG. 11, a pull-down menu window in which selectable person names are arranged in the vertical direction is displayed. When the user selects “vice director” described in the pull-down menu window by operating the operation unit 24, the column of the person in charge on the reservation screen T2 is changed to “vice director”. When the user performs an operation of pressing the button bt3 for instructing “addition of reservation”, the control unit 21 of the terminal 2 receives the operation from the operation unit 24 and associates the operation with the patient name “○ da × m”. The assigned person in charge name “Director” is changed to “Deputy Director” (change unit 215). That is, the control unit 21 functions as a changing unit that changes the content of the reservation information included in the reservation screen data transmitted from the server device 1 in accordance with the content of the operation received by the reception unit 212.
And the control part 21 sends the reservation request | requirement which requests | requires the reservation of medical treatment with the content of the changed reservation information to the server apparatus 1 (reservation request | requirement part 216).

  The control unit 11 of the server device 1 acquires from the terminal 2 a reservation request that requests the reservation information included in the reservation screen data to make a medical reservation with the contents changed in the terminal 2 (acquiring unit 114). The person-in-charge name “deputy director” described above is used in the control unit 11 of the server device 1 as follows. The control unit 11 identifies the patient by the patient name “○ field × m” corresponding to the appointment number “13075”, finds the last appointment of this patient identified from the appointment list 125, and identifies the treatment name. To do. Here, it is assumed that the reservation with the reservation number “13075” is the last reservation, and the control unit 11 specifies the medical treatment name “A2”. Then, since the user presses the button bt3 for instructing “add reservation”, the control unit 11 specifies the medical name “A3” corresponding to the next time of the medical name “A2”.

  In addition, the control unit 11 finds the identified patient name “* da × m” from the patient information 121, and uses the patient name by using any of the number of prior cancellations, the number of unauthorized cancellations, and the total number of reservations. Identify the rate at which consultation appointments were canceled by the indicated patients. For example, the control unit 11 calculates a value obtained by dividing the number of unauthorized cancellations by the total number of reservations as the “cancellation ratio” that is the above ratio. Specifically, when the patient information 121 shown in FIG. 3 is stored in the storage unit 12, the control unit 11 calculates the cancellation ratio of “* da × m” as 0 ÷ 20 = 0, and “Δ The cancellation ratio of “Yamako” is calculated as 8 ÷ 18 = 0.44. Note that the method of calculating the cancellation ratio is not limited to this, and for example, a value obtained by dividing the total number of prior cancellations and the number of unauthorized cancellations by the total number of reservations may be calculated as the cancellation ratio.

  The control unit 11 refers to the required time information 122 and specifies that the required time for the medical treatment indicated by the medical treatment name “A3” is “30 minutes”. Then, the control unit 11 refers to the resource information 123 and confirms that the “deputy director” indicated by the name of the person in charge of the reservation request can be in charge of “A3”. Make sure that Vice Director can use "Chair I" or "Chair II".

  Thereafter, the control unit 11 extracts the date and time for the reservation request according to the calculated cancellation ratio. That is, when the calculated cancellation ratio exceeds the threshold, the control unit 11 extracts the medical treatment date and time that matches the acquired reservation request from all the date and time. In addition, when the calculated cancellation ratio does not exceed the threshold, the control unit 11 extracts the date and time of medical treatment that matches the acquired reservation request from the date and time when the medical treatment is not reserved in the normal list 1250.

  For example, when the threshold value that the control unit 11 compares with the cancellation ratio is “0.4”, the control unit 11 displays “Oda × M” when the patient information 121 illustrated in FIG. 3 is stored in the storage unit 12. Since the cancellation ratio of “” is specified as 0, the cancellation ratio does not exceed the threshold “0.4”. In this case, the control unit 11 searches the reservation list 125, and extracts the free time that the “deputy director” can handle the treatment of “A3” after the last reservation of “Oda × M” described above. That is, the control unit 11 extracts a reservation that the “vice director” is in charge of after the reservation end time of the reservation number “13075”, and “chair I” among the free times of the “vice director”. Alternatively, the “chair II” is unused and a free time of “A3” required time “30 minutes” or more is extracted (extraction unit 115). Here, “free time” means a time in the reservation list 125 that does not overlap with the reservation of the normal reservation information described in the normal list 1250, and overlaps with the reservation of the preliminary reservation information described in the preliminary list 1251. You may do it. That is, the reservation of the preliminary reservation information is ignored in specifying the free time.

  On the other hand, when acquiring the reservation request for “△ yama ▲ child”, the control unit 11 specifies the cancellation ratio of “△ yama ▲ child” as 8 ÷ 18 = 0.44. It exceeds "0.4" which is. In this case, the control unit 11 extracts the date and time of medical care that matches the reservation request for “Δ mountain ▲ child” from all the dates and times regardless of the reservation shown in the reservation list 125. In other words, the control unit 11 specifies the cancellation ratio in which the appointment of the examination is canceled by the patient indicated in the reservation information targeted by the reservation request acquired by the acquisition unit 114, and the date and time of medical care that matches the reservation request is When the specified cancellation ratio exceeds the threshold value, extraction is performed from all the dates and times, and when the specified cancellation ratio does not exceed the threshold value, the normal list 1250 functions as extraction means for extracting from the date and time when the medical treatment is not reserved.

  Further, the control unit 11 transmits information indicating the extracted date and time to the terminal 2 as date and time information (notification unit 116). That is, the control unit 11 functions as a notification unit that notifies the terminal 2 of the date and time extracted by the extraction unit.

  The control unit 21 of the terminal 2 to which the date / time information has been transmitted from the server device 1 causes the display unit 25 to display a screen based on the transmitted date / time information (display control unit 211). In the example shown in FIG. 10, the vice-director has a free time of 30 minutes or more after 10:15, and chair II is not used at that time. The display recommends the reservation after 15 minutes. When the user operates the operation unit 24 and selects, for example, a time zone with a start time of 10:30 and an end time of 11:00 from the recommended free time, the control unit 21 responds to the user's operation. The time zone is selected (selection unit 213), and the appointment of the assistant director in charge of A3 medical treatment is confirmed in the selected time zone (determination unit 217). When the medical treatment reservation at the date and time notified by the terminal 2 is confirmed, the control unit 11 of the server apparatus 1 sets the reservation information related to the medical treatment reservation as “normal reservation information” and newly sets the reservation list 125 of the storage unit 12. Are written in the normal list 1250 (writing unit 117). In other words, when the cancellation ratio does not exceed the threshold, the control unit 21 updates the reservation list 125 by adding a new line indicating the confirmed reservation to the normal list 1250 of the reservation list 125.

  As described above, when the user performs an operation to change the person in charge name from the “director” to the “vice director” on the pull-down menu pd on the reservation screen T2, the free time on the condition of the changed “vice director” Is extracted. In the conventional technology, when a user selects one of the frames from the reservation table T1 and additionally takes a medical treatment reservation following the reservation indicated by the selected frame, or when changing the time zone of the reservation itself In addition, it was not possible to change the conditions of the medical treatment to be reserved. Therefore, in the case of the reservation status shown in FIG. 10, the next medical treatment of “A3” with the patient name “Oda × Men” must leave the person in charge as “instructor”, for example, indicated by the frame rs2. It was necessary to make a reservation after 11:15 when the director finished the medical treatment of the patient name “□ zawa ◇ beauty” scheduled to start at 10:15. That is, in the prior art, in the reservation situation of FIG. 10, for example, a frame ca1 from 11:30 to 12:00 had to be reserved.

  On the other hand, in the reservation system 9 according to the above-described embodiment, the user can change the person in charge by operating the pull-down menu pd on the reservation screen T2. Therefore, even in the case of the reservation status shown in FIG. 10, there is no need to wait for 11:15 when the frame rs2 ends, and if the vice-director completes the medical care of the frame rs3 after 10:15 Is possible. In this case, for example, the user can reserve a frame ca2 from 10:30 to 11:00.

  When the frame selected by the user from the reservation table T1 is a reservation for a patient whose cancellation ratio is higher than the threshold, the control unit 11 of the server device 1 confirms the medical reservation at the date and time notified by the terminal 2. Then, the reservation information related to the medical treatment reservation is newly written as “preliminary reservation information” in the preliminary list 1251 in the reservation list 125 of the storage unit 12 (writing unit 117). That is, when the cancellation ratio exceeds the threshold, the control unit 21 updates the reservation list 125 by adding a new line indicating the confirmed reservation to the reserve list 1251 of the reservation list 125. As a result, the preliminary reservation information described in the preliminary list 1251 may overlap with the normal reservation information included in the normal list 1250 in the date and time. However, the preliminary reservation information and the normal reservation information are distinguished from each other. Therefore, when the date and conditions indicated by the reservation system 9 overlap, the normal reservation information may be operated with priority. That is, in this case, for a patient with a high cancellation rate, it is possible to make a medical appointment separately from these normal appointments, instead of allowing overlap with normal appointments.

  With the functional configuration described above, the user identifies the patient by performing the first operation of confirming the reservation table T1 and selecting the reserved frame, and the medical condition associated with the patient. Can be confirmed. Next, the user can confirm the date and time satisfying the new changed condition by performing a second operation for changing the medical condition. Then, the user can make a reservation for the time zone by performing the third operation of selecting any time zone from the time zones satisfying the new condition. That is, by using the server device 1 having this configuration and the reservation system 9 including the server device 1, the user can make a reservation by searching for a time zone that satisfies a desired condition by performing only three operations. . Further, since medical appointments are classified into lists with different priorities according to the cancellation ratio, a penalty can be imposed on users who often cancel appointments without permission.

  In the above-described operation example, since the user has pressed the button bt3 for instructing “add reservation”, the control unit 11 specifies the medical name corresponding to the next medical name, but the user instructs “change reservation”. When the button bt2 is pressed, the control unit 11 may specify the medical name corresponding to the selected frame. In this case, the control unit 11 adds a line corresponding to the new reservation request to the reservation list 125 and deletes the line corresponding to the frame selected in the first operation to update the reservation list 125. Good. As a result, the reservation indicated by the frame selected in the first operation is changed to a reservation corresponding to a new reservation request.

  Further, when the user presses the button b1 for instructing “information change”, the control unit 11 of the server device 1 confirms the changed content with respect to the medical condition included in the reservation screen data, As indicated by a broken line in FIG. 9, a condition corresponding to the determined content may be newly written in the patient information 121. That is, the control unit 11 is an example of a writing unit that newly writes a condition corresponding to the content in the condition storage unit when the content changed in the terminal with respect to the condition included in the reservation screen data is confirmed.

2. Modification The above is the description of the embodiment, but the contents of this embodiment can be modified as follows. Further, the following modifications may be combined.

2-1. Modification 1
In the embodiment described above, in the reservation table T1, the times are arranged in the vertical direction and the persons in charge are arranged in the horizontal direction, but the directions in which the arrangements are arranged may be reversed. In addition, the reservation status is displayed for each person in charge, but the reservation status may be displayed for each other resource such as a chair or a fixture.

2-2. Modification 2
In the embodiment described above, the restriction information 124 associates the person in charge indicated by the person in charge name with the chair name of the chair that can be used by the person in charge. Other information may be used as long as it is information. For example, in order to reduce the exhaustion of a clinician, a certain clinic can limit the number of times a clinician can make a reservation per day, or take a break of a predetermined length between clinics. This may be a reservation limit.

2-3. Modification 3
In the embodiment described above, the user can change the person-in-charge name shown on the reservation screen T2, but the reservation screen T2 may be configured to be able to change other items. For example, the reservation screen T2 may be configured such that the chair name and the medical treatment type can be changed.

  Further, the reservation screen T2 may be configured to change the name of the attending doctor, for example. In this case, the name of the attending doctor may be expressed by a pull-down menu in the same manner as the name of the person in charge. In this case, the control unit 11 of the server device 1 extracts a free time when the name of the attending doctor is not designated (that is, “no designation” is described as the name of the attending doctor) and the person in charge is used as a condition for medical care. However, if the name of the attending doctor is specified (that is, a name other than “not specified” is described as the name of the attending doctor), the free time may be extracted under the condition that the clinician indicated by the attending doctor name is the person in charge. Good.

2-4. Modification 4
In the above-described embodiment, the resource information 123 describes not only the person in charge of medical treatment but also the chair and the equipment necessary for medical treatment. However, the conditions for determining whether or not medical treatment can be performed are described. Other contents may be described. For example, as part of dental practice, various dental technicians such as dentures and prosthetics may be produced. However, the resource information 123 may describe a technician necessary for practice in association with the practice. Good. In this case, the scheduled date for completing and delivering the technical product may be described in the resource information 123, the restriction information 124, or the like. Thus, when a technical product is necessary for the medical treatment to be reserved, the reservation system 9 may limit the reservation processing so that, for example, a reservation before the date and time when the technical product is available cannot be made.

2-5. Modification 5
In the embodiment described above, the patient information 121 stores the patient name, the person in charge name, and the medical name in association with each other, but other information may be stored. For example, the patient information 121 may describe the number of times that the reservation of the patient identified by the patient name has been canceled. In this case, the control unit 11 may preferentially treat a patient with a small number of cancellations in the reservation process over a patient with a large number of cancellations. In this case, the cancellation described in the patient information 121 may be distinguished from the previous one and the subsequent one. That is, if the reservation is canceled before the reservation start time, the control unit 11 counts the number of times as advance cancellation, and if the reservation is canceled after the reservation start time, the posterior What is necessary is just to count the number of times as cancellation and write the number of times in the patient information 121. And the control part 11 should just multiply the coefficient which weights the frequency | count of post-cancellation, for example rather than the frequency | count of prior cancellation, for example, may evaluate a patient, and should determine the grade of preferential treatment of a reservation process according to evaluation.

2-6. Modification 6
As described above, the present invention is considered as the invention of the server apparatus 1, but can also be considered as a control method of the server apparatus 1.

2-7. Modification 7
The program executed by the control unit 11 of the server device 1 is a recording medium readable by a computer device, such as a magnetic recording medium such as a magnetic tape or a magnetic disk, an optical recording medium such as an optical disk, a magneto-optical recording medium, or a semiconductor memory. Can be provided in a stored state. It is also possible to download this program via a network such as the Internet. Note that various devices other than the CPU may be applied as the control means exemplified by the control unit 11. For example, a dedicated processor or the like is used.

2-8. Modification 8
In the embodiment described above, the terminal 2 is a personal computer or a mobile phone, but is not limited thereto. For example, the terminal 2 may be a tablet terminal, a PDA (Personal Digital Assistant), a portable music player, a portable video player, a game machine, an electronic book browsing device, a navigation device, or the like.

2-9. Modification 9
In the above-described embodiment, when the calculated cancellation ratio exceeds the threshold, the control unit 11 extracts the date and time of medical care that matches the acquired reservation request from all the date and time and transmits the extracted date and time to the terminal 2. When the reservation is confirmed by the user's selection based on the above, the reservation information related to the reservation is newly written as “preliminary reservation information” in the reserved list 1251 in the reserved list 125 of the storage unit 12. In other words, the preliminary reservation information is written in the preliminary list 1251 only when the cancellation ratio exceeds the threshold, but the condition for writing in the preliminary list 1251 is not limited to this. When the content of the medical treatment that matches the acquired reservation request satisfies the determined condition, the control unit 11 determines the date and time of the medical treatment from all the date and time regardless of whether or not the cancellation ratio exceeds the threshold value. The reservation information relating to the extracted and confirmed medical reservation may be written in the preliminary list 1251 as the preliminary reservation information.

For example, the control unit 11 refers to the required time information 122, and if the required time for medical treatment indicated in the reservation is determined to be within 10 minutes, the control date and time corresponding to the acquired reservation request is All the dates and times may be extracted and transmitted to the terminal 2, and information related to the reservation may be written in the preliminary list 1251 as preliminary reservation information.
In addition, the control unit 11 refers to the resource information 123, and if the number of instruments required for the medical treatment indicated in the reservation is less than or equal to the predetermined number, the control unit 11 sets the date and time of the medical treatment that matches the acquired reservation request. Alternatively, all the dates and times may be extracted and transmitted to the terminal 2, and information relating to the reservation may be written in the preliminary list 1251 as preliminary reservation information.
In addition, when the medical treatment name indicated in the reservation is a predetermined medical treatment name, the control unit 11 extracts the date and time of the medical treatment that matches the acquired reservation request from all the dates and times. And information related to the reservation may be written in the preliminary list 1251 as preliminary reservation information.
According to this configuration, it is possible to forcibly handle, as for example, preliminary reservation information, a simple treatment reservation in which only disinfection is performed. In other words, the treatment of the present invention is relatively urgent, has few restrictions on the clinician, and can be performed in a short time, even if it overlaps with other clinics. The apparatus 1 can overlap these medical treatments with other reservations, and can perform reservation work flexibly.

DESCRIPTION OF SYMBOLS 1 ... Server apparatus, 11 ... Control part, 111 ... List transmission part, 112 ... Identification part, 113 ... Reservation screen data transmission part, 114 ... Acquisition part, 115 ... Extraction part, 116 ... Notification part, 117 ... Writing part, DESCRIPTION OF SYMBOLS 12 ... Memory | storage part, 121 ... Patient information, 122 ... Required time information, 123 ... Resource information, 124 ... Restriction information, 125 ... Reservation list, 13 ... Communication part, 2 ... Terminal, 21 ... Control part, 211 ... Display control part , 212 ... reception unit, 213 ... selection unit, 214 ... reservation screen data request unit, 215 ... change unit, 216 ... reservation request unit, 217 ... confirmation unit, 22 ... storage unit, 23 ... communication unit, 24 ... operation unit, 25 ... Display unit, 3 ... Communication line, 9 ... Reservation system

Claims (6)

Reservation information storage means for storing a list of reservation information related to a medical treatment reservation for a patient;
For each patient, condition storage means for storing the medical conditions for the patient;
List transmission means for transmitting a list of the reservation information stored in the reservation information storage means to a terminal;
Specifying means for specifying reservation information selected in the terminal from the list of reservation information;
Reservation for transmitting reservation screen data generated based on the reservation information specified by the specifying means and the condition stored in the condition storage means for the patient indicated by the reservation information to the terminal Screen data transmission means;
An acquisition means for acquiring a reservation request for requesting a medical reservation with the contents changed in the terminal with respect to the reservation information included in the reservation screen data;
Extraction means for extracting the date and time of medical care that matches the reservation request acquired by the acquisition means;
Notification means for notifying the terminal of the date and time extracted by the extraction means;
When the medical treatment reservation at the date and time notified in the terminal is confirmed, the writing means for newly writing reservation information relating to the medical treatment reservation in the reservation information storage means;
Have
The reservation information storage means delays the execution of the examination in comparison with the normal appointment information related to the medical appointment to be performed at the described date and time, and when the appointment and the date and conditions shown in the normal reservation information overlap. Storing said list including preliminary reservation information regarding reservations to be made,
The extraction means specifies a rate at which the appointment of the examination by the patient indicated by the appointment information is canceled,
If the specified ratio exceeds the threshold, the date and time of medical care that matches the reservation request is extracted from all the dates and times,
If the specified ratio does not exceed the threshold, extract the date and time of medical care that matches the reservation request from the date and time when the medical care is not reserved in the normal reservation information stored in the reservation information storage means,
The writing means includes
If the ratio specified by the extraction means exceeds a threshold value, the reservation information on the confirmed medical appointment is written as the preliminary reservation information,
When the ratio specified by the extraction means does not exceed the threshold value, the reservation information related to the confirmed medical treatment reservation is written as the normal reservation information. The writing unit writes a new condition corresponding to the content in the condition storage unit when the changed content in the terminal with respect to the condition included in the reservation screen data is confirmed. The server device according to claim 1. The extraction means includes
When the content of the medical treatment that matches the reservation request acquired by the acquisition means satisfies the predetermined condition, the date and time of the medical care is extracted from all the date and time regardless of whether the ratio exceeds the threshold value. And
The writing means includes
If the content of the medical treatment that matches the reservation request satisfies the determined condition, the reservation information related to the confirmed medical reservation is used as the preliminary reservation information regardless of whether the ratio exceeds a threshold value or not. The server device according to claim 1, wherein the server device is written. An information processing system having a terminal and a server device that transmits information to the terminal,
The server device
Reservation information storage means for storing a list of reservation information related to a medical treatment reservation for a patient;
For each patient, condition storage means for storing the medical conditions for the patient;
List transmission means for transmitting a list of the reservation information stored in the reservation information storage means to a terminal;
Specifying means for specifying reservation information selected in the terminal from the list of reservation information;
Reservation for transmitting reservation screen data generated based on the reservation information specified by the specifying means and the condition stored in the condition storage means for the patient indicated by the reservation information to the terminal Screen data transmission means;
An acquisition means for acquiring a reservation request for requesting a medical reservation with the contents changed in the terminal with respect to the reservation information included in the reservation screen data;
Extraction means for extracting the date and time of medical care that matches the reservation request acquired by the acquisition means;
Notification means for notifying the terminal of the date and time extracted by the extraction means;
When the medical treatment reservation at the date and time notified in the terminal is confirmed, the writing means newly writes reservation information related to the medical treatment reservation in the reservation information storage means,
The reservation information storage means delays the execution of the examination in comparison with the normal appointment information related to the medical appointment to be performed at the described date and time, and when the appointment and the date and conditions shown in the normal reservation information overlap. Storing said list including preliminary reservation information regarding reservations to be made,
The extraction means specifies a rate at which the appointment of the examination by the patient indicated by the appointment information is canceled,
If the specified ratio exceeds the threshold, the date and time of medical care that matches the reservation request is extracted from all the dates and times,
If the specified ratio does not exceed the threshold, extract the date and time of medical care that matches the reservation request from the date and time when the medical care is not reserved in the normal reservation information stored in the reservation information storage means,
The writing means includes
If the ratio specified by the extraction means exceeds a threshold value, the reservation information on the confirmed medical appointment is written as the preliminary reservation information,
If the ratio specified by the extraction means does not exceed the threshold, write reservation information on the confirmed medical appointment as the normal appointment information,
The terminal
Display means for displaying information;
Display control means for causing the display means to display each screen based on the list and the reservation screen data transmitted from the server device and the notified date and time;
A receiving means for receiving a user operation;
Selection means for selecting any reservation information from the list according to the content of the operation accepted by the acceptance means;
Reservation screen data requesting means for requesting reservation screen data based on the reservation information selected by the selection means;
Changing means for changing the content of the reservation information included in the reservation screen data transmitted from the server device according to the content of the operation received by the reception means;
Reservation request means for requesting a medical appointment with the contents changed by the changing means;
An information processing system comprising: a confirmation unit configured to confirm a medical treatment reservation at the date and time notified from the server device in response to a request from the reservation request unit. A storage means for storing a list of reservation information related to medical appointments for a patient, wherein normal reservation information relating to medical appointments made at the described date and time, and the appointment, date and condition shown in the normal reservation information overlap Reservation information storage means for storing the list including preliminary reservation information related to a reservation that is to be carried out later than the reservation, and condition storage means for storing the medical condition for the patient for each patient And a server device control method for transmitting information to a terminal,
A list transmission step of transmitting a list of the reservation information stored in the reservation information storage means to a terminal;
A specifying step of specifying reservation information selected at the terminal from the list of reservation information;
Reservation screen for transmitting reservation screen data generated based on the reservation information specified in the specifying step and the condition stored in the condition storage means for the patient indicated by the reservation information to the terminal A data transmission step;
An acquisition step of acquiring from the terminal a reservation request for requesting a medical reservation with the contents changed in the terminal with respect to the reservation information included in the reservation screen data;
An extraction step for extracting the date and time of medical care that matches the reservation request acquired in the acquisition step;
A notification step of notifying the terminal of the date and time extracted in the extraction step;
When the medical treatment reservation at the date and time notified in the terminal is confirmed, the writing step of newly writing reservation information related to the medical treatment reservation in the reservation information storage means, and
The extraction step specifies a rate at which the appointment of the examination by the patient indicated by the appointment information is canceled,
If the specified ratio exceeds the threshold, the date and time of medical care that matches the reservation request is extracted from all the dates and times,
If the specified ratio does not exceed the threshold, extract the date and time of medical care that matches the reservation request from the date and time when the medical care is not reserved in the normal reservation information stored in the reservation information storage means,
The writing step includes
If the ratio specified in the extraction step exceeds a threshold, write reservation information regarding the confirmed medical appointment as the preliminary reservation information,
When the ratio specified in the extraction step does not exceed the threshold value, the reservation information related to the confirmed medical treatment reservation is written as the normal reservation information. A storage means for storing a list of reservation information related to medical appointments for a patient, wherein normal reservation information relating to medical appointments made at the described date and time, and the appointment, date and condition shown in the normal reservation information overlap Reservation information storage means for storing the list including preliminary reservation information related to a reservation that is to be carried out later than the reservation, and condition storage means for storing the medical condition for the patient for each patient And a computer that transmits information to the terminal,
List transmission means for transmitting a list of the reservation information stored in the reservation information storage means to a terminal;
Specifying means for specifying reservation information selected in the terminal from the list of reservation information;
Reservation screen for transmitting reservation screen data generated based on the reservation information specified by the specifying means and the condition stored in the condition storage means for the patient indicated by the reservation information to the terminal Data transmission means;
An acquisition means for acquiring a reservation request for requesting a medical reservation with the contents changed in the terminal with respect to the reservation information included in the reservation screen data;
Extraction means for extracting the date and time of medical care that matches the reservation request acquired by the acquisition means;
Notification means for notifying the terminal of the date and time extracted by the extraction means;
When the medical treatment reservation at the date and time notified in the terminal is confirmed, the medical device functions as a writing means for newly writing reservation information related to the medical treatment reservation in the reservation information storage means,
The extraction means specifies a rate at which the appointment of the examination by the patient indicated by the appointment information is canceled,
If the specified ratio exceeds the threshold, the date and time of medical care that matches the reservation request is extracted from all the dates and times,
If the specified ratio does not exceed the threshold, extract the date and time of medical care that matches the reservation request from the date and time when the medical care is not reserved in the normal reservation information stored in the reservation information storage means,
The writing means comprises:
If the ratio specified by the extraction means exceeds a threshold value, the reservation information on the confirmed medical appointment is written as the preliminary reservation information,
A program for causing the computer to function so as to write, as the normal reservation information, reservation information related to the confirmed medical treatment reservation when the ratio specified by the extraction means does not exceed the threshold value.

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