JP2016009296A - Counter reception system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a counter reception system capable of reducing manufacturing cost with a simple structure.SOLUTION: A counter reception system comprises: a reception device 12 having a reception device control part 23 for numbering a reception number based on a reception operation which is inputted to a reception operation part 21, and a reception number slip print issuance part 22 for printing and issuing the reception number which is numbered on the reception device control part 23; slip creation devices 13a, 13b having a slip creation control part 33 for creating slip data based on an input to a slip creation operation part 31, and numbering the reception number in cooperation with the reception device control part 23, and creating slip print information based on the slip data including the reception number, and a slip print issuance part 32 for printing and issuing the slip print information including the reception number created on the slip creation control part 33, on a slip sheet; and client call devices 14a, 14b having a switch operation part 41 to which a switch operation is inputted, and a reception number display part 42 for displaying the reception number based on the switch operation inputted to the switch operation part 41.

Description

  The present invention relates to a window reception system for issuing a reception number to a customer.

  A window having a reception terminal that issues a number tag displaying a reception number to the customer when the reception process is performed by the customer, and a customer call device that displays the reception number and calls the customer to the window when the window becomes available There is a reception system. Some of these window reception systems further include an electronic bookkeeping terminal for creating a slip. In this window reception system, after the number tag is issued by the reception terminal, the electronic bookkeeping terminal is operated to print the slip, and the receipt number of the target person who has finished the slip printing by the electronic bookkeeping terminal is obtained. Prior to the issue order of the number tags, it is displayed on the customer calling device and the customer is called at the window (see Patent Document 1).

JP 2010-72971 A

  In the above-mentioned window reception system, it is necessary to associate the target person who issued the reception number with the reception terminal and the target person with whom the electronic bookkeeping terminal printed the slip, and identify the reception target person who is not normally required at the reception terminal. I need to get information. For this reason, the reception terminal needs a device that reads identification information from a magnetic card, a magnetic passbook, etc., and a device that inquires the linked device about the read identification information to identify the reference target person, which complicates the mechanism. Product cost will increase.

  Accordingly, an object of the present invention is to provide a window reception system capable of simplifying the mechanism and reducing the product cost.

  To achieve the above object, the invention according to claim 1 is a reception operation unit that receives an input of a reception operation, and a reception number numbering that assigns a reception number based on the reception operation input to the reception operation unit. Creation operation for accepting data input for creating a slip, and a reception device for receiving and printing a receipt number printed by the receipt number numbering portion on the receipt number slip paper And slip printing information based on the slip data including the receipt number and creating the slip data based on the input to the slip creation operation portion and the receipt number numbering portion A slip creation apparatus having a slip print information creation unit for creating a slip, and a slip print issue unit for printing and issuing slip print information including a receipt number created by the slip print information creation unit on a slip sheet, and a switching operation Is entered Comprising an operation unit, and a customer call device having a reception number display section for displaying a reception number based on the switching operation input to the switching unit.

  The invention according to claim 2 is the invention according to claim 1, wherein a plurality of the slip creation devices are provided, and each of the slip print creation devices includes a plurality of slip print information creation units each having the receipt number numbering unit. It is characterized in that the receipt number is numbered in cooperation with.

  The invention according to claim 3 includes a slip creation operation unit that accepts data input for slip creation, creates slip data based on an input to the slip creation operation unit, and assigns a receipt number to the slip creation operation unit. A slip print information creating unit for creating slip print information based on the slip data, and a slip print issuing unit for printing and issuing slip print information including the receipt number created by the slip print information creating unit on slip paper A customer call device that includes a slip creation device, a switching operation unit to which a switching operation is input, and a reception number display unit that displays a reception number based on the switching operation input to the switching operation unit. .

  The invention according to claim 4 is the invention according to claim 3, wherein a plurality of the slip creation devices are provided, and the slip print information creation unit cooperates with the slip print information creation unit to assign a receipt number. It is characterized by doing.

  According to the first aspect of the present invention, when the reception operation unit receives the input of the reception operation, the reception number numbering unit numbers the reception number based on the reception operation, and the reception number slip printing is performed. The issuing unit prints and issues the numbered reception number on the reception number slip sheet. On the other hand, when the slip creation operation unit accepts the data input for creating the slip, the slip creation device creates slip data based on this input and assigns the receipt number in cooperation with the receipt number numbering unit of the accepting device. The slip print information based on the slip data including the receipt number is created. The slip print issuing unit prints the slip print information including the receipt number created by the slip print information creating unit on the slip sheet and issues it. That is, when creating slip print information by the slip creation device, in cooperation with the reception device, a receipt number different from the receipt number already assigned by the reception device is printed on the slip sheet and issued. This eliminates the need for associating the target person for whom the reception device has issued the receipt number with the target person for whom the slip creation device has created the slip, and for the reception device, a device for reading identification information from a magnetic card, a magnetic passbook, etc. A device for inquiring the read identification information to the cooperation device and identifying the reference target person becomes unnecessary. Therefore, the mechanism is simplified and the product cost can be reduced. In addition, since the slip can also be used as a receipt number slip, the running cost can be reduced.

  According to the invention according to claim 2, even if a plurality of slip creation devices are provided, each slip print information creation unit assigns a receipt number in cooperation with the receipt number numbering unit. The voucher creation apparatus prints and issues a receipt number different from the receipt number already assigned by one of them on the corresponding receipt number slip sheet and slip sheet. Therefore, even when the reception device and a plurality of slip creation devices are used, the reception number can be appropriately assigned.

  According to the third aspect of the present invention, when the slip creation operation unit accepts data input for slip creation, the slip print information creation unit creates slip data based on this input and sets the receipt number. Numbering is performed, and slip printing information based on slip data including the receipt number is created. The slip print issuing unit prints the slip print information including the receipt number created by the slip print information creating unit on the slip sheet and issues it. Thereby, it can be set as the system which does not cooperate with a reception apparatus. Therefore, the mechanism is simplified and the product cost can be reduced. In addition, since the slip can also be used as a receipt number slip, the running cost can be reduced.

  According to the invention according to claim 4, even if a plurality of slip creation devices are provided, the slip print information creation unit cooperates to assign a receipt number. A receipt number different from the receipt number already assigned is printed on the slip sheet and issued. Accordingly, even when a plurality of slip creation apparatuses are used, the reception number can be properly assigned.

It is a block diagram of the window reception system concerning a 1st embodiment of the present invention. It is a figure which shows an example of the voucher issued with the window reception system which concerns on 1st Embodiment of this invention. It is a block diagram of the window reception system concerning a 2nd embodiment of the present invention.

  The window reception system according to the first embodiment of the present invention will be described below with reference to FIGS. 1 and 2. The window reception system 11 is installed, for example, in a financial institution store, and guides customers in turn to the window.

  As shown in FIG. 1, the window reception system 11 according to the first embodiment includes a reception device 12, a plurality of slip creation devices 13a and 13b, and a plurality of customer call devices 14a and 14b. Yes. In the window reception system 11 according to the first embodiment, for convenience of explanation, a case where two slip creation devices 13a and 13b are provided as slip creation devices will be described as an example. Of course, the number of slip creation devices is limited to this. It can be set to one or three or more. In the window reception system 11 according to the first embodiment, for convenience of explanation, a case where two customer call devices 14a and 14b are provided as customer call devices will be described as an example. Of course, the number of customer call devices is as follows. It is not limited to, but can be one or three or more. The customer call device is basically provided for each window, and the number thereof is the same as the number of windows.

  The reception device 12 is installed in a customer space where customers come and go, and is installed near the entrance of a store, for example. The reception device 12 includes a reception operation unit 21 that receives an input of a reception operation, a reception number slip print issuing unit 22 that issues a reception number slip, and a reception device control unit 23 (reception number numbering unit) that controls them. Have. The accepting device 12 is configured, for example, by incorporating the accepting operation unit 21, the acceptance number slip print issuing unit 22, and the accepting device control unit 23 into one unit.

  The reception operation unit 21 includes a display unit 25 that displays to a customer and an operation unit 26 that is operated by the customer. Specifically, the operation position is set on the surface of the liquid crystal screen that is the display unit 25. This is a touch panel type input device provided with a touch panel as an operation unit 26 to detect. On the display unit 25 of the reception operation unit 21, a plurality of reception selections for displaying the transaction content to be selected (for example, deposit transaction, deposit withdrawal transaction, transfer transaction, money exchange transaction, account opening transaction, consultation, etc.) as a standby screen. The button display area is displayed. In each reception selection button display area, transaction contents different from those of other reception selection button display areas are displayed.

  The reception device control unit 23 assigns a reception number based on the reception operation input to the operation unit 26 of the reception operation unit 21. Specifically, when the operation unit 26 detects that one selection button display area has been selected from the plurality of selection button display areas of the reception operation unit 21, the reception apparatus control unit 23 detects this one selection button. From the number set for the transaction content group that includes the transaction content corresponding to the display area, the smallest number of unissued numbers that have not been issued is assigned as the current receipt number, and this number is set. Is changed from an unissued number to an issued number.

  The reception device control unit 23 further classifies the issued number into an uncalled number that has not yet been called to the counter by the customer calling devices 14a and 14b and a called number that has already been called to the counter by the customer calling devices 14a and 14b. To do. That is, the accepting device control unit 23 sets the issued number to an uncalled number at the beginning of setting change from the unissued number. When the uncalled number is read by the customer calling devices 14a and 14b for calling to the counter, the accepting device control unit 23 changes the setting of the uncalled number to the called number. In other words, as will be described later, when the customer call device 14a, 14b displays the reception number and calls the customer to the window, the customer call device 14a, 14b communicates with the reception device control unit 23 to determine the smallest uncalled number from among the issued numbers. The number is read out and displayed. At this time, the reception device control unit 23 changes the setting of the uncalled number read by the customer calling devices 14a and 14b to the called number.

  For each transaction content group, the accepting device control unit 23 displays the minimum called number at that time and the waiting number determined from the issued number and the called number on the display unit 25 of the accepting operation unit 21. It is always displayed in a region different from the plurality of reception selection button display regions.

  Here, for example, when the one selection button display area is the first selection button display area, the first transaction content (for example, deposit transaction) corresponding to the first selection button display area is included. A first number group of numbers “1 to 499” is set for a first transaction content group (for example, a deposit transaction, a deposit withdrawal transaction, a transfer transaction, a currency exchange transaction, etc.) accompanied by a predetermined plurality of slips issued. When the one selection button display area is the second selection button display area, a predetermined plurality of contents including the second transaction content (for example, account opening transaction) corresponding to the second selection button display area For each of a plurality of transaction content groups, for example, a second number group of numbers “601 to 999” is set for a second transaction content group that does not involve issuing a voucher (for example, account opening transaction, consultation, etc.) Number groups are set, and such number groups are duplicated. It is a group setting.

  More specifically, when the selection button display area selected and operated this time is the first selection button display area, the number set for the first transaction content group including the first transaction content corresponding thereto. The group is the first number group “1 to 499”, and the numbers “1 to 30” of the first number group have been set as issued numbers so far, and the numbers “31 to 499” are When the unissued number is set, the reception device control unit 23 assigns the smallest number “31” among the unissued numbers of the numbers “31 to 499” as the current reception number, and this number “ The setting of “31” is changed from an unissued number to an issued number.

  Here, after the setting of the number “31” is changed from the unissued number to the issued number, a numbering request signal, which will be described later, indicating the transaction content of the first transaction content group is received from the slip creation devices 13a and 13b. If the next selection operation is performed on the reception operation unit 21 and the transaction content is included in the first transaction content group, the reception device control unit 23 determines that the transaction content of the selection operation is The smallest number “32” among the unissued numbers in the first number group at the time is assigned as the reception number, and the setting of this number “32” is changed from the unissued number to the issued number. Become. On the other hand, after changing the setting of the number “31” from the unissued number to the issued number as described above, a numbering request signal to be described later indicating the transaction content of the first transaction content group is sent from the slip creation devices 13a and 13b. Upon receipt, the accepting device control unit 23 assigns the smallest number “32” among the unissued numbers in the first number group at that time to the numbering request signal as the acceptance number, The setting of this number “32” is changed from the unissued number to the issued number.

  When the selection button display area selected and operated this time is the second selection button display area, the number group set for the second transaction content group including the second transaction content corresponding thereto is 2 number group “601-999”, the number “601-630” of the second number group has been set as the issued number so far, and the number “631-999” is the unissued number Is set, the reception device control unit 23 assigns the smallest number “631” among the unissued numbers of the numbers “631 to 999” as the current reception number, and the number “631”. Change the setting from an unissued number to an issued number.

  Here, after changing the setting of the number “631” from the unissued number to the issued number, the next selection operation is performed on the reception operation unit 21, and the transaction content is included in the second transaction content group. In addition, the accepting device control unit 23 assigns the smallest number “632” in the unissued number of the second number group at that time as the acceptance number for the transaction content of this selection operation, The setting of this number “632” is changed from an unissued number to an issued number.

  In addition, when the power supply of the window reception system 11 is started in accordance with the start of business of the store, all numbers “1 to 499, 601 to 999” are set as unissued numbers as an initial setting. In addition, when all the first number groups “1 to 499” are set as issued numbers, the setting is automatically changed to unissued numbers except for the uncalled numbers. When all the number groups “601 to 999” are set as issued numbers, the setting is automatically changed to unissued numbers except for the uncalled numbers.

  And the reception apparatus control part 23 outputs the reception number information signal which shows the reception number numbered as mentioned above to the reception number slip print issuing part 22.

  Upon receipt of the receipt number information signal, the receipt number slip print issuing unit 22 prints the receipt number assigned this time on the receipt number slip sheet and issues it as a receipt number slip on which the receipt number is displayed. The reception operation unit 21 is basically operated by a customer, and the reception number slip print issuing unit 22 basically issues a reception number slip to the customer.

  The slip creation devices 13a and 13b are installed in a customer space where customers come and go. For example, between the reception device 12 on the store entrance side and a counter counter on the store back side, that is, a customer call device 14a and 14b described later. Installed.

  Each of the slip creation devices 13a and 13b includes a slip creation operation unit 31 that accepts data input for creating a slip, a slip print issuing unit 32 that prints and prints slip print information based on the input data on a slip sheet, It has a slip creation control unit 33 (slip print information creation unit) for controlling these. Each of the slip creation devices 13a and 13b has a slip creation operation unit 31 and a slip creation control unit 33 incorporated in one unit, and a slip print issuing unit 32 composed of a printer is separately connected to this unit by wire. Has been. Of course, the slip creation operation unit 31, the slip creation control unit 33, and the slip print issue unit 32 may be incorporated into one unit.

  The slip creation operation unit 31 reads a card reader 35 that reads customer identification information (including customer name, subject, store number, and account number) from, for example, magnetic information from an ID card such as a cash card, and a customer that has magnetic information from the bankbook. It has a passbook reader 36 that reads identification information (including customer name, subject, store number, and account number), a display unit 37 that displays to the customer, and an operation unit 38 that is operated by the customer. Specifically, the display unit 37 and the operation unit 38 are touch panel type input devices in which a touch panel that is an operation unit 38 that detects an operation position is provided on the surface of a liquid crystal screen that is the display unit 37.

  The display unit 37 of the slip creation operation unit 31 displays a plurality of selection button display areas for displaying transaction contents to be selected (for example, a deposit transaction, a deposit withdrawal transaction, a transfer transaction, and a currency exchange transaction) as a standby screen. . In the slip creation devices 13a and 13b, all selectable transaction contents displayed on the display unit 37 are accompanied by slip creation. That is, in the slip creation devices 13a and 13b, transactions that do not require slip creation (for example, account opening transactions, consultations, etc.) are not included in the selectable transaction content.

  The slip creation control unit 33 creates slip data based on the input to the slip creation operation unit 31. Specifically, when the operation unit 38 detects that one selection button display area has been selected from among a plurality of selection button display areas on the standby screen of the display unit 37, the slip creation control unit 33 detects this one. A slip format corresponding to the transaction content corresponding to the selection button display area is displayed on the display unit 37, and a display prompting one of the reading of the ID card by the card reader 35 and the reading of the passbook by the passbook reader 36 is displayed. Displayed on the unit 37.

  Thereafter, when either one of the card reader 35 and the bankbook reader 36 reads the customer identification information, the slip creation control unit 33 converts the information (for example, subject, store number, account number) included in the customer identification information into the slip format. Display in the corresponding part. Thereafter, data is input to the slip format via the operation unit 38 while appropriately displaying guidance on the display unit 37, displaying an input screen on the display unit 37, and receiving input on the operation unit 38. Let it be done. As input data to the slip format, for example, in the case of deposit transactions and deposit withdrawal transactions, it is the amount and the name of the requester. In the case of transfer transactions, the amount, the name of the requester, the telephone number and address, and the transfer destination Information, etc. In the case of a currency exchange transaction, the amount, the name of the client, and the currency exchange pattern. For the name of the client, electronic data of handwriting input by the touch pen to the operation unit 38 is acquired.

  Then, when slip creation data is input to the slip creation operation unit 31 described above, the slip creation control unit 33 creates slip data based on the data input and creates slip data including the minimum necessary items. When finished, the slip issuing button display area is displayed on the display unit 37, and when the operation unit 38 detects that the displayed slip issuing button display area is selected, it cooperates with the receiving device control unit 23 of the receiving device 12. Number the receipt. That is, after the creation of the slip data including the minimum necessary items is completed and the slip issue button display area is selected, the slip creation control unit 33 sends the slip creation control unit 23 to the reception device control unit 23 of the reception device 12. A numbering request signal including identification information for identifying 33 with respect to another slip creation control unit and transaction contents is output.

  When receiving the numbering request signal, the accepting device control unit 23, among the unissued numbers that have not been issued, from among the number group set for the transaction content group including the current transaction content indicated by the numbering request signal. The smallest number is assigned as the current acceptance number, and the setting of this number is changed from an unissued number to an issued number. Further, as described above, the accepting device control unit 23 also sets an uncalled number that has not yet been called to the counter by the customer calling devices 14a and 14b in accordance with the read status of the customer calling devices 14a and 14b. And the customer call devices 14a and 14b are further classified into called numbers that have already been called to the counter. That is, the accepting device control unit 23 sets the issued number to the uncalled number at the beginning of the setting change from the unissued number, and this uncalled number is read by the customer calling devices 14a and 14b for calling to the counter. When this is done, the setting of the uncalled number is changed to the called number.

  As described above, when the minimum necessary information for the slip format is input, the slip creation operation unit 31 displays the slip issue button display area on the display unit 37 and the slip issue button display area of the operation unit 38. The selection operation is accepted. In other words, the slip can be issued if the minimum necessary items are input. The minimum required items are, for example, subjects, store numbers, account numbers, client names, and amounts, and items other than the minimum required items are, for example, all or part of the telephone number and address, and other than the minimum required items. Items can be written by hand with an ink pen.

  More specifically, for example, the reception device control unit 23 of the reception device 12 makes a slip creation based on a numbering request signal including the set transaction contents from the slip creation control unit 33 of the slip creation device 13a. When the current transaction content of the device 13a is, for example, the same first transaction content as described above (for example, a deposit transaction), a first transaction content group (including a first transaction content) with a voucher issuance ( For example, from the first number group “1-499” set for the deposit transaction, deposit withdrawal transaction, transfer transaction, exchange transaction, etc.), for example, the numbers “1-31” have already been issued numbers If it is set and the numbers “32 to 499” are set as unissued numbers, the smallest number “32” in the unissued numbers is numbered as a reception number for the current numbering request signal, Setting this number “32” It will be changed to the outstanding number from the unissued number. Then, the reception device control unit 23 of the reception device 12 receives the reception number information signal including the reception number currently assigned as described above as a slip creation control unit of the slip creation device 13a that is the transmission source of the current numbering request signal. To 33.

  Then, the slip creation control unit 33 of the slip creation device 13a prints the slip based on the slip data including the reception number “32” indicated by the reception number information signal transmitted from the reception device control unit 23 of the reception device 12 in this way. Information (transaction details, store number, subject, account number, amount, name (handwritten input data), telephone number, address, etc.) is created, and this slip print information is output to the slip print issuing unit 32 of the same slip creation device 13a. To do. Then, the slip print issuing unit 32 prints the slip print information including the receipt number “32” on the slip sheet and issues it.

  For example, in the case of a deposit transaction, the printed slip sheet is as shown in FIG. In other words, the slip format of the title “payment slip” including an indication that the transaction content is payment is printed on the slip sheet, the date in the area A1 and the receipt number (specifically, the area A2). No. “32”) is stored in the area A3, the store number included in the customer identification information read from the ID card or passbook is stored in the area A4, and the subject included in the customer identification information read from the ID card or passbook is displayed in the area A5. The client number in the customer identification information read from the ID card or passbook is the requester with the handwritten handwriting input to the area A7 in the area A6 and the amount entered into the operation section 38 in the area A7. Each name is printed.

  After changing the setting of the number “32” from the unissued number to the issued number as described above, the selection operation of the transaction content of the first transaction content group is not performed on the reception operation unit 21 of the reception device 12, When receiving the numbering request signal indicating the transaction content of the next first transaction content group, the accepting device control unit 23 responds to the numbering request signal with the unissued number of the first number group at that time. The smallest number “33” is selected as the reception number, and the setting of this number “33” is changed from the unissued number to the issued number. On the other hand, when the setting of the number “32” is changed from the unissued number to the issued number as described above, the transaction content selection operation of the first transaction content group is performed on the reception operation unit 21 of the reception device 12. The accepting device control unit 23 assigns the smallest number “33” in the unissued number of the first number group at that time to the transaction content of this selection operation as the accepting number, The setting of the number “33” is changed from the unissued number to the issued number.

  Further, for example, the reception device control unit 23 of the reception device 12 determines the current time of the slip creation device 13b that makes a determination based on the numbering request signal including the set transaction content from the slip creation control unit 33 of the slip creation device 13b. For example, when the transaction content is the same as the first transaction content (for example, a deposit transaction) as described above, the first transaction content group (for example, the deposit transaction) with the issuance of the slip including the first transaction content. From the first number group “1-499” set for deposit withdrawal transaction, transfer transaction, exchange transaction, etc., for example, the numbers “1-32” have been set as issued numbers so far Assuming that the numbers “33 to 499” are set as unissued numbers, the smallest number “33” among the unissued numbers is numbered as a reception number for the current numbering request signal, and this number “33”. Unpublished settings It will be changed to the outstanding number from the issue. And the reception apparatus control part 23 of the reception apparatus 12 outputs the receipt number information signal containing the reception number numbered this time as mentioned above to the slip preparation control part 33 of the slip preparation apparatus 13b of the transmission source.

  Then, the slip creation control unit 33 of the slip creation device 13b prints the slip based on the slip data including the reception number “33” indicated by the reception number information signal transmitted from the reception device control unit 23 of the reception device 12 in this way. Information (transaction details, store number, subject, account number, amount, name (handwritten input data), telephone number, address, etc.) is created and this slip print information is output to the slip print issuing unit 32 of the same slip creation device 13b. To do. Then, the slip print issuing unit 32 prints the slip print information including the receipt number “33” on the slip sheet and issues it.

  Also in this case, after changing the setting of the number “33” from the unissued number to the issued number as described above, the selection operation of the transaction content of the first transaction content group is performed on the reception operation unit 21 of the reception device 12. If the numbering request signal indicating the transaction content of the next first transaction content group is received without being received, the accepting device control unit 23 responds to the numbering request signal with the first number group at that time. The smallest number “34” among the unissued numbers is assigned as the reception number, and the setting of this number “34” is changed from the unissued number to the issued number. On the other hand, when the setting of the number “33” is changed from the unissued number to the issued number as described above, the transaction content selection operation of the first transaction content group is performed on the reception operation unit 21 of the reception device 12. The accepting device control unit 23 assigns the smallest number “34” in the unissued number of the first number group at that time as the accepting number to the transaction contents of this selection operation, The setting of the number “34” is changed from the unissued number to the issued number.

  As described above, even if a plurality of slip creation devices 13a and 13b perform operation input in parallel so as to create slips of transaction contents included in the same transaction content group, the slip creation operation unit 31 receives slip creation data. When the input is completed and the slip issuance button display area of the slip creation operation unit 31 is first selected and operated, a smaller receipt number, that is, a receipt number called first, is assigned and printed. In addition, even if an operation input is performed on at least one of the slip creation devices 13a and 13b so as to create a slip of the transaction content, the slip creation data input to the slip creation operation unit 31 is completed and the slip creation is performed. If the transaction content included in the same transaction content group as the transaction content is selected on the reception operation unit 21 of the reception device 12 before the slip issue button display area of the operation unit 31 is selected, the reception operation is performed. For the selection operation on the unit 21, a small reception number, that is, a reception number to be called first is given.

  Basically, a counter counter for the clerk to face the customer and make a transaction is installed at the boundary position between the clerk space on the back side of the store where only the clerk goes back and forth and the customer space on the store entrance side. The window counter is provided with a plurality of windows, and the customer calling devices 14a and 14b are installed at the corresponding windows, respectively.

  Each of the customer calling devices 14a and 14b includes a switching operation unit 41, a reception number display unit 42, and a reception number display control unit 43.

  The customer calling device 14a is provided at one of the windows, and the switching operation unit 41 of the customer calling device 14a is input by the window operator of the one window, and the reception number display control unit 43 of the customer calling device 14a. Based on this switching operation, the reception number is displayed on the reception number display unit 42 of the customer calling device 14a in cooperation with the reception device control unit 23 of the reception device 12, and the customer is called to this one window.

  The customer calling device 14b is provided at the other window, and the switching operation unit 41 of the customer calling device 14b is input by the window operator at the other window, and the reception number display control unit 43 of the customer calling device 14b. Based on this switching operation, the reception number is displayed on the reception number display unit 42 of the customer calling device 14b in cooperation with the reception device control unit 23 of the reception device 12, and the customer is called to the other window. The switching operation unit 41 is an operation button or the like installed on the counter counter of the corresponding counter, and the reception number display unit 42 is an electronic bulletin board or the like installed above the counter counter of the corresponding counter.

  Each of the plurality of windows corresponds to one transaction content group among the plurality of transaction content groups. For example, the window provided with the customer calling device 14a corresponds to the first transaction content group that involves issuing a slip, and therefore the customer calling device 14a also corresponds to the first transaction content group. On the other hand, the window provided with the customer calling device 14b corresponds to the second transaction content group not accompanied by the voucher issuance. Therefore, the customer calling device 14b also corresponds to the second transaction content group.

  In each of the customer calling devices 14a and 14b, each time the switching operation unit 41 is pressed, the reception number display control unit 43 communicates with the reception device control unit 23 of the reception device 12, and the number corresponding to the transaction content group. The smallest number among the uncalled numbers in the group is read out and displayed on the reception number display unit 42.

  That is, when the switching operation unit 41 of the customer call device 14a is pressed, the reception number display control unit 43 of the customer call device 14a communicates with the reception device control unit 23 of the reception device 12 to notify the customer call device 14a. The smallest number is read out from the corresponding unnumbered numbers in the group of numbers, and is displayed on the reception number display unit 42 of the customer calling device 14a. At that time, the receiving device control unit 23 of the receiving device 12 changes the setting of this number from the uncalled number to the called number.

  When the switching operation unit 41 of the customer calling device 14b is pressed, the reception number display control unit 43 of the customer calling device 14b communicates with the receiving device control unit 23 of the receiving device 12 to notify the customer calling device 14b. The smallest number is read out from the unnumbered numbers in the corresponding number group and displayed on the reception number display section 42 of the customer calling device 14b. At that time, the accepting device control unit 23 of the accepting device 12 changes the setting of this number from the uncalled number to the called number.

  More specifically, when the switching operation unit 41 of the customer calling device 14a is pressed, the reception number display control unit 43 of the customer calling device 14a uses the reception number display control unit 43 as another reception number display control unit. A call number request signal including identification information for identification is transmitted to the receiving device control unit 23 of the receiving device 12. Then, the reception device control unit 23 sets the first number set for the first transaction content group with slip issuing corresponding to the reception number display control unit 43 indicated by the call number request signal, that is, the customer call device 14a. If, for example, the number “1-20” is set as the called number and the number “21-33” is set as the uncalled number from the group “1-499”, As the reception number for calling this time, the smallest number “21” of the numbers is returned to the reception number display control unit 43 of the customer call device 14a of the transmission source. At the same time, the accepting device control unit 23 of the accepting device 12 changes the setting of the number “21” from the uncalled number to the called number.

  When this call number information signal is received from the reception device control unit 23 of the reception device 12, the reception number display control unit 43 of the customer call device 14a uses the number “21” indicated by this call number information signal as the reception number to be called this time. It is displayed on the reception number display section 42 of the customer calling device 14a. In this way, a customer who has a receipt number slip or slip printed with a receipt number of “21” is called to the window where the customer call device 14a is installed. As described above, when the reception device control unit 23 of the reception device 12 changes the setting of the number “21” from the uncalled number to the called number, the switching operation unit 41 of the customer calling device 14a is then pressed. Then, the reception device control unit 23 of the customer call device 14a communicates with the reception device control unit 23 of the reception device 12 and sets the number “22” as the reception number to be called by the customer call device 14a.

  When the switching operation unit 41 of the customer call device 14b is pressed, the reception number display control unit 43 of the customer call device 14b identifies the reception number display control unit 43 with respect to other reception number display control units. The call number request signal including the identification information to be transmitted is transmitted to the reception device control unit 23 of the reception device 12. Then, the reception device control unit 23 corresponds to the reception number display control unit 43 indicated by the call number request signal, that is, the second transaction content group that is set for the second transaction content group not associated with the issue of the slip corresponding to the customer call device 14b. For example, when the numbers “601 to 620” have been set as the called number and the numbers “621 to 633” are set as the uncalled numbers from the number group “601 to 999”, The call number information signal indicating this receipt number is returned to the receipt number display control unit 43 of the customer call device 14b as a transmission source, with the smallest call number “621” of the call numbers as the call number to be called this time. At the same time, the accepting device control unit 23 of the accepting device 12 changes the setting of the number “621” from the uncalled number to the called number.

  Upon receipt of the call number information signal from the reception device control unit 23, the reception number display control unit 43 of the customer call device 14b uses the number “621” indicated by the call number information signal as the reception number for calling this time. Are displayed on the reception number display section 42 of the. In this manner, the customer having the receipt number slip printed with the receipt number of “621” is called to the window where the customer call device 14b is installed. As described above, the accepting device control unit 23 of the accepting device 12 changes the setting of the number “621” from the uncalled number to the called number, whereby the switching operation unit 41 of the customer calling device 14b is then pressed. Then, the reception device control unit 23 of the customer call device 14b communicates with the reception device control unit 23 of the reception device 12 and sets the number “622” as the reception number to be called by the customer call device 14b.

  According to the window reception system 11 according to the first embodiment described above, when the reception operation unit 21 receives an input of the reception operation, the reception device control unit 23 receives the reception number based on the reception operation. The reception number slip print issuing unit 22 prints and issues the numbered reception number on the reception number slip sheet. On the other hand, each of the slip creation devices 13a and 13b, when the slip creation control unit 33 accepts data input for creating a slip, creates slip data based on the input and finishes creating the slip data. The reception number is assigned in cooperation with the 12 reception device control units 23, and the slip print information based on the slip data is generated including the reception number. Then, the slip print issuing unit 32 prints the slip print information including the reception number created by the slip creation control unit 33 on the slip sheet and issues it.

  In other words, when creating the slip print information by the slip creation devices 13a and 13b, in cooperation with the reception device 12, the reception number different from the reception number already assigned by the reception device 12 (that is, after this) The number is printed on a slip sheet and issued. This eliminates the need for associating the subject to whom the acceptance device 12 has issued the receipt number with the subject to which the slip creation devices 13a and 13b have created the slip, and allows the acceptance device 12 to identify information from a magnetic card or a magnetic passbook. And a device that inquires the linked device about the read identification information and identifies a reference target person. Therefore, the mechanism is simplified and the product cost can be reduced. In addition, since the slip can also be used as a receipt number slip, the running cost can be reduced.

  Further, even if a plurality of slip creation devices 13a and 13b are provided, each slip creation control unit 33 cooperates with the common reception device control unit 23 to assign a reception number, so that the reception device 12 and all slips are provided. The creation devices 13a and 13b print the receipt number different from the receipt number already assigned by either one (that is, after the receipt number) on the corresponding one of the receipt number slip sheet and the slip sheet. Issue. Therefore, even when the reception device 12 and the plurality of slip creation devices 13a and 13b are used, the reception number can be properly assigned.

  Next, the window reception system according to the second embodiment of the present invention will be described mainly with reference to FIG. 3 with a focus on differences from the first embodiment. In addition, about the site | part which is common in 1st Embodiment, it represents with the same name and the same code | symbol.

  In the second embodiment, for the transaction contents that need to be issued, the respective slip creation control sections 33 of the slip creation devices 13a and 13b cooperate with each other to assign a receipt number and print the numbered receipt number. A voucher is issued. Accordingly, the accepting device 12 does not issue a receipt number slip for transaction contents that require a slip issue, but issues a receipt number slip only for transaction details that do not require a slip issue.

  The slip creation devices 13a and 13b and the customer call device 14a are connected to be communicable, and the reception device 12 and the customer call device 14b are connected to be communicable. Here, the slip creation control unit 33 of the slip creation device 13a, which is one of the slip creation devices 13a, 13b, manages the numbering of the receipt numbers, and the slip creation device, which is the other of the slip creation devices 13a, 13b. An example will be described in which the slip creation control unit 33 of 13b performs numbering of the receipt number in cooperation with the slip creation control unit 33 of the slip creation device 13a. The slip creation control unit 33 of the slip creation device 13b manages the numbering of the receipt numbers, and the slip creation control unit 33 of the slip creation device 13a cooperates with the slip creation control unit 33 of the slip creation device 13b to set the receipt number. Numbering may be performed.

  In the voucher creation device 13a, when the voucher creation operation unit 31 accepts data input for voucher creation, the voucher creation control unit 33 of the same voucher creation device 13a sends the voucher creation operation unit 31 to the voucher creation operation unit 31 as in the first embodiment. Create slip data based on the data input. After the creation of the slip data including the minimum necessary items, the same slip creation operation unit indicates that the slip issue button display area displayed on the display unit 37 of the slip creation operation unit 31 of the same slip creation device 13a has been selected and operated. If the 31 operation part 38 detects, the slip preparation control part 33 of the slip preparation apparatus 13a will number an acceptance number.

  That is, the slip creation control unit 33 of the slip creation device 13a uses the first number set for the first transaction content group (for example, a deposit transaction, a deposit withdrawal transaction, a transfer transaction, a currency exchange transaction, etc.) accompanied by the slip issuance. From the group, the smallest number among the unissued unissued numbers is assigned as the current acceptance number, and the setting of this number is changed from the unissued number to the issued number.

  The slip creation control unit 33 of the slip creation device 13a includes slip print information based on slip data (transaction contents, store number, subject, account number, amount, name (handwritten input) including the receipt number that has been numbered this time as described above. Data), telephone number, address, etc.), and this slip print information is output to the slip print issuing unit 32 of the same slip creating apparatus 13a. Then, the slip print issuing unit 32 prints the slip print information including the receipt number assigned this time created by the slip creation control unit 33 on the slip sheet (see FIG. 2).

  In the voucher creation device 13b, when the voucher creation operation unit 31 accepts data input for voucher creation, the voucher creation control unit 33 of the same voucher creation device 13b sends the voucher creation operation unit 31 to the voucher creation operation unit 31 as in the first embodiment. Create slip data based on the data input. After the creation of the slip data including the minimum necessary items, the same slip creation operation unit indicates that the slip issue button display area displayed on the display unit 37 of the slip creation operation unit 31 of the same slip creation device 13b has been selected. When the operation unit 38 of 31 detects, the slip creation control unit 33 of the slip creation device 13b assigns a receipt number in cooperation with the slip creation control unit 33 of the other slip creation device 13a.

  In other words, the slip creation control unit 33 of the slip creation device 13b communicates with the slip creation control unit 33 of the slip creation device 13a, and the first transaction content group (e.g., deposit transaction, deposit withdrawal transaction, transfer) accompanied by the slip issuance. The smallest number among the unissued unissued numbers set by the slip creation control unit 33 of the slip creation device 13a is received from the first number group set for the transaction, exchange transaction, etc. Numbered as a number. At this time, the slip creation control unit 33 of the slip creation device 13a changes the setting of this number from an unissued number to an issued number.

  The slip creation control unit 33 of the slip creation apparatus 13b includes slip print information (transaction contents, store number, subject, account number, amount, name (handwritten input) including the receipt number assigned this time as described above. Data), telephone number, address, etc.), and this slip print information is output to the slip print issuing unit 32 of the same slip creating apparatus 13b. Then, the slip print issuing unit 32 prints the slip print information including the receipt number assigned this time on the slip sheet and issues it.

  The slip creation control unit 33 of the slip creation device 13a further sets the issued number to an uncalled number that has not been called to the counter by the customer calling device 14a and a called number that has already been called to the counter by the customer calling device 14a. Classify. That is, the slip creation control unit 33 of the slip creation device 13a sets the issued number to an uncalled number at the beginning of setting change from the unissued number. When this uncalled number is read by the customer calling device 14a for calling to the counter, the slip creation control unit 33 of the slip creating device 13a changes the setting of the uncalled number to the called number.

  As described above, the plurality of slip creation apparatuses 13a and 13b number the receipt numbers so that the mutual slip creation control units 33 cooperate with each other. Further, even if the plurality of slip creation devices 13a and 13b are operated in parallel so as to create slips of transaction contents included in the same transaction content group, data input for slip creation to the slip creation operation unit 31 is performed. Is finished, and a slip having a smaller receipt number, that is, a receipt number to be called first, is printed on the slip for which the slip issue button display area of the slip creation operation unit 31 has been selected and operated first.

  The customer call device 14a provided at the window corresponding to the first transaction content group accompanied by the voucher issuance, the reception number display control unit 43 causes the voucher creation devices 13a and 13b each time the switching operation unit 41 is pressed. The smallest number is read out from the uninvoked numbers in the corresponding first number group by communicating with the slip creation control unit 33 of the slip creation device 13a which is one of the received numbers, and this is received as the reception number display unit 42. To display. By this reading, the slip creation control unit 33 of the slip creation device 13a changes the setting of this number from the uncalled number to the called number.

  That is, when the switching operation unit 41 of the customer calling device 14a is pressed, the reception number display control unit 43 of the customer calling device 14a communicates with the slip creation control unit 33 of the slip creating device 13a, and the customer calling device 14a. The smallest number is read out from the uninvoked numbers in the number group corresponding to, and displayed on the reception number display unit 42 of the customer calling device 14a. At that time, the slip creation control unit 33 of the slip creation device 13a changes the setting of this number from the uncalled number to the called number.

  When the transaction content that needs to be issued is selected as the transaction content for which the selection operation is input by the reception operation unit 21, the reception device 12 does not issue the reception number slip, and the slip creation devices 13 a and 13 b. A display for prompting the creation of a slip is displayed on the display unit 25, and a receipt number slip is issued only for the transaction contents that do not require a slip.

  The accepting device control unit 23 of the accepting device 12 assigns an acceptance number only when a transaction content not accompanied by a slip is selected based on the accepting operation input to the operation unit 26 of the accepting operation unit 21. To do. When the transaction content accompanied by the issuance of the slip is selected, the receiving device control unit 23 displays a display on the display unit 25 prompting the creation of the slip by the slip creating devices 13a and 13b without issuing the receipt number slip. Let

  The accepting device control unit 23 of the accepting device 12 indicates that the operation unit 26 has selected that one selection button display region of transaction contents not accompanied by the voucher issuance is selected from the plurality of selection button display regions of the accepting operation unit 21. When detected, the smallest number of unissued numbers that have not been issued out of the second number group set for the second transaction content group (for example, account opening transaction, consultation, etc.) that is not accompanied by voucher issuance. Is assigned as the current acceptance number, and the setting of this number is changed from an unissued number to an issued number.

  The accepting device control unit 23 further classifies the issued number into an uncalled number that has not been called to the counter by the customer calling device 14b and a called number that has already been called to the counter by the customer calling device 14b. That is, the accepting device control unit 23 sets the issued number to the uncalled number at the beginning of setting change from the unissued number. When this uncalled number is read by the customer calling device 14b for calling to the counter, the accepting device control unit 23 changes the setting of the uncalled number to the called number.

  The reception device control unit 23 selects the plurality of reception selections on the display unit 25 of the reception operation unit 21 based on the minimum number that has been called at that time, and the waiting number that is determined from the issued number and the called number. It is always displayed in a different area from the button display area.

  And the reception apparatus control part 23 outputs the reception number information signal which shows the reception number numbered as mentioned above to the reception number slip print issuing part 22. Then, the reception number slip print issuing unit 22 prints the reception number assigned this time indicated by the reception number information signal on the reception number slip sheet and issues it as a reception number slip displaying the reception number.

  According to the window reception system 11 according to the second embodiment described above, when the slip creation operation unit 31 of the slip creation devices 13a and 13b accepts data input for slip creation, the slip creation control of the slip creation devices 13a and 13b. The unit 33 creates slip data based on this input, assigns a receipt number, and creates slip print information based on the slip data including the receipt number. Then, the slip print issuing unit 32 of the slip creating devices 13a and 13b prints the slip print information including the reception number created by the slip creation control unit 33 of the slip creating devices 13a and 13b on the slip sheet and issues it. Thereby, it can be set as the system which the receiving apparatus 12 and the slip production apparatuses 13a and 13b do not cooperate. Therefore, the mechanism is simplified and the product cost can be reduced. In addition, since the slip can also be used as a receipt number slip, the running cost can be reduced.

  Further, even if a plurality of slip creation devices 13a and 13b are provided, these slip creation devices 13a and 13b are either selected because the slip creation control unit 33 cooperates with each other to assign a receipt number. A receipt number different from the receipt number already assigned is printed on the slip sheet and issued. Accordingly, even when a plurality of slip creation apparatuses 13a and 13b are used, the reception number can be appropriately assigned.

  In the above embodiment, the case where the customer identification information stored in the ID card and the passbook includes the customer name, the subject, the store number, and the account number has been described as an example. Thereby, if customer identification information is read from an ID card or a bankbook, the customer name, subject, store number, and account number can be acquired, and the control can be simplified. On the other hand, although the control is slightly complicated, the customer identification information stored in the ID card and passbook does not include the customer name, subject, store number, and account number, and these customer name, subject, store number, and account number are not included. You may make it acquire by communicating with a server.

DESCRIPTION OF SYMBOLS 11 Counter reception system 12 Reception apparatus 13a, 13b Voucher creation apparatus 14a, 14b Customer call apparatus 21 Reception operation part 22 Reception number slip printing issue part 23 Reception apparatus control part (reception number numbering part)
31 slip creation operation part 32 slip print issue part 33 slip creation control part (slip print information creation part)
41 switching operation part 42 receipt number display part 43 receipt number display control part

Claims (4)

A reception operation unit that receives input of a reception operation;
A reception number numbering unit for numbering a reception number based on the reception operation input to the reception operation unit;
A reception number printing unit that prints and issues a reception number assigned by the reception number numbering unit on a reception number slip sheet;
A slip creation operation unit for receiving slip creation data input;
Creates slip data based on the input to the slip creation operation unit, numbers a receipt number in cooperation with the receipt number numbering unit, and creates slip print information based on the slip data including the receipt number A slip printing information creation unit;
A voucher print issuing unit that prints voucher print information including a receipt number created by the voucher print information creation unit on a voucher sheet and issues it;
A switching operation unit to which a switching operation is input;
A customer call device having a reception number display unit for displaying a reception number based on the switching operation input to the switching operation unit;
A reception desk reception system. A plurality of the slip creation devices are provided,
The window reception system according to claim 1, wherein each of the plurality of slip creation apparatuses has a receipt number assigned by each of the slip print information creation units in cooperation with the receipt number numbering unit. A slip creation operation unit for receiving slip creation data input;
A slip print information creation unit that creates slip data based on an input to the slip creation operation unit, assigns a receipt number, and creates slip print information based on the slip data including the receipt number;
A voucher print issuing unit that prints voucher print information including a receipt number created by the voucher print information creation unit on a voucher sheet and issues it;
A switching operation unit to which a switching operation is input;
A customer call device having a reception number display unit for displaying a reception number based on the switching operation input to the switching operation unit;
A reception desk reception system. A plurality of the slip creation devices are provided,
4. The window reception system according to claim 3, wherein in the plurality of slip creation apparatuses, the slip print information creation unit cooperates to assign a receipt number.

Images