JP2016009288A - Display control device and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a display control device that makes it easier for customers to make procedural selections on a display screen.SOLUTION: A display control device includes; an information acquisition unit 292 which acquires reservation information of a customer; a procedure identification unit 294 which identifies procedures to be performed by the customer based on the reservation information of the customer; and a display control unit 296 which generates a procedure confirmation screen having a reservation information display area that shows the reservation information of the customer, a procedure display area having a display of procedures identified by the procedure identification unit, and a procedure selection area having procedural selection items, and which adds a procedure selected by the customer in the procedure selection area on the procedure display area.

Description

  The present invention relates to a display control device and a program.

  Recently, stationary customer-operated terminals called kiosk terminals are widely used. For example, an ATM (Automatic Teller Machine) installed in a financial institution or a convenience store, an automatic check-in machine installed in an airport, and the like correspond to the stationary customer-operated terminal. These customer-operated terminals usually have a display function using a liquid crystal display and an operation detection function using a touch panel.

  Further, systems that use information terminals for procedures desired by customers are disclosed in Patent Documents 1 to 3 listed below. Patent Document 1 discloses a system that displays option options to a customer and performs a procedure based on a customer operation for the display. Patent Document 2 discloses a system that displays a reservation list on one side of an information terminal and displays function buttons on the other side. Patent Document 3 discloses a system that displays a screen suitable for a customer in accordance with customer reservation information read from an IC card.

JP 2004-265155 A JP 2003-288515 A JP 2000-268098 A

  By the way, in the conventional customer operation type | mold terminal, confirmation of the procedure which a customer desires was interactively advanced. For example, in an automatic check-in machine, after a screen for seat selection, a screen for confirming whether or not a receipt is necessary, a screen for confirming whether or not mileage registration is necessary, and the like are sequentially displayed. For this reason, there is a concern that the customer feels troublesome when using a display control device such as a customer operation type terminal.

  Accordingly, the present invention has been made in view of the above problems, and an object of the present invention is to provide a new and improved display control apparatus capable of improving the operability of procedure selection on a display screen. And to provide a program.

  In order to solve the above-described problems, according to an aspect of the present invention, a reservation information acquisition unit that acquires customer reservation information, and a procedure specification unit that specifies a procedure to be performed by the customer based on the customer reservation information Generating a procedure confirmation screen including a reservation information display area including a display of the reservation information of the customer, a procedure display area including a display of the procedure specified by the procedure specifying unit, and a procedure selection area including a selection item of the procedure And a display control unit that adds a display of the procedure selected by the customer in the procedure selection area to the procedure display area.

  The procedure confirmation screen further includes a display associated with the start of the procedure, and the display control device is included in the procedure display area based on the selection of the display associated with the start of the procedure by the customer. You may further provide the procedure execution part which performs the procedure corresponding to a display.

  The procedure specifying unit may further specify a procedure recommended for the customer based on the reservation information, and the procedure selection area may include a display of a procedure recommended for the customer specified by the procedure specifying unit. Good.

  The display control unit may arrange the display of the procedure recommended to the customer at a position corresponding to the degree of recommendation of the procedure to the customer.

  The display control unit arranges a display of a procedure to be performed by the customer specified by the procedure specifying unit in a first sub-region of the procedure display region, and the second sub-region of the procedure display region An indication of the procedure selected from the procedure selection area may be arranged.

  The display control unit may add the display of the procedure selected by the customer in the procedure selection area to the procedure display area and delete it from the procedure selection area.

  The procedure confirmation screen may further include a display showing operation information or operation information of the transportation facility.

  The procedure specifying unit may specify a procedure to be performed by the customer or a procedure recommended to the customer based on operation information or operation information of transportation facilities in addition to the reservation information of the customer.

  The reservation information is reservation information related to a transportation flight or seat, and the display control unit arranges a display related to the transportation flight or seat as the display of the customer reservation information in the reservation information display area. May be.

  In order to solve the above problem, according to another aspect of the present invention, a computer includes a reservation information acquisition unit that acquires customer reservation information, and a procedure to be performed by the customer based on the customer reservation information. A procedure specifying unit for specifying the reservation information, a reservation information display region including a display of the reservation information of the customer, a procedure display region including a display of the procedure specified by the procedure specifying unit, and a procedure selection region including a selection item of the procedure There is provided a program for generating a procedure confirmation screen including the function and functioning as a display control unit that adds a display of the procedure selected by the customer in the procedure selection area to the procedure display area.

  As described above, according to the present invention, the operability of procedure selection on the display screen can be improved.

It is explanatory drawing which showed the structure of the information processing system by embodiment of this invention. It is explanatory drawing which showed the external appearance structural example of the customer operation type | mold terminal. It is explanatory drawing which shows the specific example of the processing flow prepared about check-in. It is explanatory drawing which shows the specific example of the processing flow prepared about a flight change. It is explanatory drawing which shows the summary of this embodiment. It is explanatory drawing which showed the structure of the customer operation type | mold terminal by this embodiment. It is explanatory drawing which shows the specific example of the procedure confirmation screen produced | generated by the display control part. It is explanatory drawing which showed the example of a change of a procedure confirmation screen. It is explanatory drawing which showed the other specific example of the procedure confirmation screen. It is explanatory drawing which showed the specific example of the procedure confirmation screen containing the display which shows operation information. It is explanatory drawing which shows the example of a relationship between the combination of reservation information and operation information, and the structure of the procedure confirmation screen displayed. It is explanatory drawing which showed operation | movement of the information processing system by this embodiment.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings. In addition, in this specification and drawing, about the component which has the substantially same function structure, duplication description is abbreviate | omitted by attaching | subjecting the same code | symbol.

  In the present specification and drawings, a plurality of components having substantially the same functional configuration may be distinguished by adding different alphabets after the same reference numeral. For example, a plurality of configurations having substantially the same functional configuration or logical significance are differentiated as necessary, such as customer-operated terminals 20A and 20B. However, when it is not necessary to particularly distinguish each of a plurality of constituent elements having substantially the same functional configuration, only the same reference numerals are given. For example, when it is not necessary to distinguish between the customer operation type terminals 20A and 20B, they are simply referred to as the customer operation type terminal 20.

<1. Overview of Information Processing System>
Embodiments of the present invention relate to an information processing system that supports procedure selection on a display screen, and can be applied to a customer operation type terminal such as an automatic check-in machine installed at an airport as an example. Hereinafter, an example in which the embodiment of the present invention is applied to an automatic check-in machine will be mainly described. However, the embodiment of the present invention is a ticket vending machine, a financial institution, a convenience store, or the like installed in a railway company station. The present invention can also be applied to other customer-operated terminals such as automatic transaction apparatuses installed in the market, ticket exchanges installed in movie theaters and concert venues. Furthermore, the embodiment of the present invention can be similarly applied to user terminals such as a PC (Personal Computer), a tablet terminal, and a smartphone.

(Configuration of information processing system)
First, a basic configuration of an information processing system according to an embodiment of the present invention will be described with reference to FIG.

  FIG. 1 is an explanatory diagram showing the configuration of an information processing system according to an embodiment of the present invention. As shown in FIG. 1, the information processing system according to the embodiment of the present invention includes an information management server 10, a network 12, and a customer operation type terminal 20. A backbone LAN (Local Area Network) in which the information management server 10 is provided and an in-airport LAN in which the customer operation type terminal 20 is provided are connected by a network 12 so as to be communicable.

  The network 12 is a public line network such as the Internet, a telephone line network, a satellite communication network, various LANs including the Ethernet (registered trademark), or a dedicated line network such as an IP-VPN (Internet Protocol-Virtual Private Network). May be included.

  The information management server 10 stores information for providing air service and performs processing for providing air service. For example, the information management server 10 stores customer reservation information, customer information, and flight information for each flight. Then, the information management server 10 transmits the stored information to the customer operation type terminal 20 in response to a request from the customer operation type terminal 20. Further, the information management server 10 receives information input from the customer operation type terminal 20 by the customer from the customer operation type terminal 20 and stores the information.

  The customer operation type terminal 20 is an example of a display control device that displays various screens for executing a procedure desired by the customer, and executes a procedure based on operations performed by the customer on the various screens. Examples of the customer-operated terminal 20 used as an automatic check-in machine include seat designation, check-in, mileage registration, boarding flight change, and receipt issuance. Here, the external configuration of the customer operation type terminal 20 will be described with reference to FIG.

  FIG. 2 is an explanatory view showing an external configuration example of the customer operation type terminal 20. As shown in FIG. 2, the customer operation type terminal 20 includes a touch panel 210, a display 220, a ticketing slot 230, an IC reader 240, a two-dimensional code reader 250, a magnetic card insertion slot 260, and a PIN pad 270.

  The touch panel 210 is an example of an operation detection unit, and has a function of detecting contact with a user's finger. Examples of the detection method of the touch panel 210 include various methods such as a resistance film method, a capacitance method, and a surface-type capacitance method. The display 220 has a function of displaying various screens. The display 220 may be a liquid crystal display or an organic EL (Electro Luminescence). In the customer operation type terminal 20, the touch panel 210 and the display 220 are stacked. For this reason, when the customer taps the area displayed on the display 220 with a finger, the touch panel 210 detects the tap position, and the selection of the area corresponding to the tap position is recognized inside the customer operation type terminal 20.

  The ticketing opening 230 is an opening for discharging a boarding pass, a receipt, a certificate, and the like printed by a printer built in the customer operation type terminal 20. The IC reader 240 is an example of an input device that reads information from a nearby IC chip by non-contact communication, for example.

  The two-dimensional code reader 250 is an example of an input device that reads information from a two-dimensional code printed on a medium. The magnetic card insertion slot 260 is an opening for a customer to insert a magnetic card into the customer operation type terminal 20. The PIN pad 270 is an operation panel on which keys for a customer to input a password are arranged.

(background)
The overview of the information management server 10 and the customer operation type terminal 20 according to the present embodiment has been described above. Subsequently, in order to clarify the technical significance of the information management server 10 and the customer operation type terminal 20 according to this embodiment, prior to the specific description of this embodiment, the procedure using the conventional customer operation type terminal will be described. The execution method will be described.

  A conventional customer operation type terminal is provided with a processing flow for each procedure, and operates according to a processing flow prepared for the procedure selected by the customer. Hereinafter, as an example of the processing flow for each procedure, a processing flow when the customer selects execution of check-in and a processing flow when the customer selects execution of flight change will be described.

  FIG. 3 is an explanatory diagram showing a specific example of a processing flow prepared for check-in. When the customer chooses to execute check-in, as shown in FIG. 3, the customer operation type terminal displays a confirmation screen for a reservation number (S11). A boarding flight selection screen including display of the specified boarding flight is displayed (S12).

  When the customer selects a boarding flight on the boarding flight selection screen, the customer operation type terminal displays a seat designation screen for the boarding flight (S13). When seat designation is performed on the seat designation screen, the customer operation type terminal displays a screen for confirming the necessity of the receipt, and issues a receipt according to the customer's request (S14). Subsequently, the customer operation type terminal displays a screen for confirming the necessity of mileage registration, and executes mileage registration according to the customer's request (S15). Thereafter, the customer operation type terminal issues a boarding pass (S16), and the series of processes when the check-in execution is selected by the customer is terminated.

  FIG. 4 is an explanatory diagram showing a specific example of a processing flow prepared for a flight change. When the customer selects execution of the flight change, as shown in FIG. 4, the customer operation type terminal displays a reservation number confirmation screen (S21). Then, when the reservation number is input by the customer, the customer operation type terminal displays the boarding flight selection screen including the display of the boarding flight specified by the reservation number, and when the customer selects the boarding flight desired to be changed, A boarding flight change screen for selecting which flight to change to the boarding flight is displayed (S22).

  When the customer selects the boarding flight to be changed on the boarding flight change screen, the customer operation type terminal displays a seat designation screen for the boarding flight (S23). When seat designation is performed on the seat designation screen, the customer operation type terminal displays a screen for confirming the necessity of the receipt, and issues a receipt according to the customer's request (S24). Subsequently, the customer operation type terminal displays a screen for confirming whether or not mileage registration is necessary, and executes mileage registration according to the customer's request (S25). Thereafter, the customer operation type terminal issues a boarding pass (S26), and ends a series of processes when the customer selects execution of flight change.

  In the two processing flows described above, the processing related to the issuance of receipts and the processing related to mileage registration are common. Actually, some processes are common between the process flows other than the two process flows described above.

  For this reason, when changing the content of a process common among a plurality of process flows, all process flows including the process have been individually corrected. Furthermore, regarding the processing flow relating to the same procedure, different processing flows are prepared depending on the operation information and the advance reservation status of the customer. For this reason, the maintainability of the conventional customer operation type terminal has been greatly impaired.

  In addition, as described with reference to FIGS. 3 and 4, in the conventional customer-operated terminal, after seat designation, a screen for confirming the necessity of receipt and the necessity for mileage registration are confirmed. Are displayed in sequence. For this reason, there is a concern that customers who do not wish to issue a receipt or register mileage may feel annoyed by the display of these screens.

(Summary of this embodiment)
The present inventor has come up with an embodiment of the present invention by focusing on the above circumstances. According to the embodiment of the present invention, maintainability and operability by a customer can be improved. The gist of such an embodiment of the present invention will be described below with reference to FIG.

  First, the customer operation type terminal 20 according to the present embodiment displays a reservation number confirmation screen (S1). On the other hand, the customer can make a reservation number by manual input, insertion of the magnetic card into the magnetic card insertion slot 260, proximity of the IC card to the IC reader 240, or proximity of the two-dimensional barcode to the two-dimensional code reader 250. Is input to the customer operation type terminal 20.

  Thereafter, the customer operation type terminal 20 displays a boarding flight selection screen including a display of the boarding flight specified by the reservation number and a passenger selection screen (S2). When a boarding flight and a passenger are selected, the customer operation type terminal 20 displays a necessary procedure necessary for the customer's boarding to the customer and a procedure confirmation screen for confirming the necessity of the additional procedure. Is displayed (S3). On this procedure confirmation screen, one or more procedures to be performed thereafter are designated.

  And the customer operation type | mold terminal 20 performs the process for the procedure designated on the procedure confirmation screen sequentially. For example, the customer operation type terminal 20 executes a process for seat designation as the procedure A (S4), and subsequently performs a process for issuing a receipt as the procedure B (S5). Thereafter, the customer operation type terminal 20 issues a boarding pass (S6), and the series of processes is terminated.

  As described above, according to the embodiment of the present invention, since the customer can collectively specify desired procedures on the procedure confirmation screen, the customer's labor is reduced compared to the conventional method of individually confirming the necessity of a plurality of procedures. It is reduced. Further, according to the embodiment of the present invention, processing for each procedure specified on the procedure confirmation screen is sequentially executed in a subroutine manner. That is, in the embodiment of the present invention, it is not necessary to prepare a processing flow for each procedure, operation information, and advance reservation that can be selected by the customer as described with reference to FIGS. 3 and 4. It is possible to improve the property.

<2. Configuration of customer operation type terminal>
The outline of the information processing system and the gist of the present embodiment have been described above. Next, the configuration of the customer operation type terminal 20 according to the present embodiment will be described in more detail.

  FIG. 6 is an explanatory diagram showing the configuration of the customer operation type terminal 20 according to the present embodiment. As shown in FIG. 6, the customer operation type terminal 20 according to the present embodiment includes a touch panel 210, a display 220, a printer 232, an IC reader 240, a two-dimensional code reader 250, a magnetic card reader 262, a PIN pad 270, and a communication unit 280. And a control unit 290. Since the touch panel 210, the display 220, the IC reader 240, the two-dimensional code reader 250, and the PIN pad 270 are as described with reference to FIG. 2, detailed description thereof is omitted here.

  The printer 232 prints a boarding pass, a receipt, a certificate, and the like according to the contents of the procedure executed by the customer operation type terminal 20 based on the customer operation. The boarding pass, receipt, certificate, and the like printed by the printer 232 are discharged from the ticket issuing slot 230 described with reference to FIG. The magnetic card reader 262 reads information from the magnetic card inserted into the magnetic card insertion slot 260. The magnetic card reader 262 may have a function of writing information to the magnetic card.

  The communication unit 280 has a function as a reception unit that receives information from the information management server 10 and a function as a transmission unit that transmits information to the information management server 10. For example, the communication unit 280 receives operation information and customer reservation information from the information management server 10. In addition, the communication unit 280 transmits information on the procedure executed based on the customer operation to the information management server 10.

  The control unit 290 controls the overall operation of the customer operation type terminal 20. The control unit 290 is a function realized by cooperation of hardware such as a CPU (Central Processing Unit), a RAM (Random Access Memory), and a ROM (Read Only Memory) and software. In particular, as shown in FIG. 6, the control unit 290 includes, as a function for realizing the process (S3) related to the display of the procedure confirmation screen described with reference to FIG. 5, an information acquisition unit 292, a procedure identification unit 294, A display control unit 296 and a procedure execution unit 298 are included. Hereinafter, these functions will be described sequentially.

(Information acquisition unit)
When a boarding flight and a passenger are selected in S2 of the processing flow shown in FIG. 5, the information acquisition unit 292 displays the operation information of the selected boarding flight and the reservation information of the selected customer (passenger) as the information management server 10. Get from. For example, the information acquisition unit 292 transmits information indicating the boarding flight and the customer to the information management server 10 via the communication unit 280 as an inquiry of the operation information and reservation information, and the operation information and reservation transmitted from the information management server 10 Get information.

  In addition, the flight information is information indicating the expected flight schedule of the boarding flight. For example, whether the flight is scheduled to be operated on time, whether the flight schedule is scheduled to change, or the boarding flight equipment is changed. Or whether the flight is canceled. The reservation information is information indicating a reservation status by a customer, and indicates, for example, a boarding flight designation status, a seat designation status, mileage registration status, check-in status, and the like.

(Procedure Identification Department)
The procedure identifying unit 294 identifies a procedure to be performed by the customer, that is, a procedure that must be performed for boarding (essential procedure) based on the reservation information acquired by the information acquiring unit 292. Specifically, the procedure specifying unit 294 specifies an essential procedure that has not been completed among all the essential procedures based on the reservation information. For example, when the reservation information indicates that the seat designation and check-in are not completed, the procedure identifying unit 294 identifies the seat designation and check-in as an essential procedure.

  Further, the procedure specifying unit 294 specifies a procedure (recommended procedure) recommended to the customer based on the reservation information acquired by the information acquiring unit 292. Specifically, the procedure specifying unit 294 specifies a procedure that may be desired by the customer as a recommended procedure among all procedures except essential procedures. For example, when the reservation information indicates that mileage registration has not ended, the procedure specifying unit 294 specifies mileage registration as a recommended procedure. In addition, the procedure specifying unit 294 gives a priority (a degree of recommendation) to each specified recommended procedure.

  Further, the procedure specifying unit 294 may specify an essential procedure or a recommended procedure based on the operation information acquired by the information acquisition unit 292 in addition to the reservation information. For example, when there is a time change in the flight schedule of the boarding flight, the procedure specifying unit 294 may specify reservation change and reservation cancellation as a recommended procedure. When the boarding flight is canceled, the procedure specifying unit 294 may specify the reservation change or the reservation cancellation as an essential procedure.

(Display Control Department, Procedure Execution Department)
The display control unit 296 displays a procedure confirmation screen for confirming the execution procedure to the customer based on the reservation information and operation information acquired by the information acquisition unit 292 and the essential procedure and recommended procedure specified by the procedure specifying unit 294. Generate. For example, the display control unit 296 displays a procedure confirmation screen including a reservation information display area including a display of reservation information, a procedure display area including a display of an essential procedure, and a procedure selection area including a display of a recommended procedure as a selection item of the procedure. Generate. The display control unit 296 also adds a display of the recommended procedure selected by the customer in the procedure selection area to the procedure display area. The procedure execution unit 298 executes the essential procedure and the recommended procedure shown in the procedure display area in an order according to a predetermined rule. Hereinafter, a specific example of the procedure confirmation screen generated by the display control unit 296 will be described with reference to FIG.

  FIG. 7 is an explanatory diagram showing a specific example of a procedure confirmation screen generated by the display control unit 296. As shown in FIG. 7, the procedure confirmation screen includes a procedure cancel button 302, a return button 304, a procedure start button 306, a reservation information display area D1, a procedure selection area D2, and a procedure display area D3.

  The procedure cancellation button 302 is a display associated with the cancellation of the procedure according to the series of processing flows described with reference to FIG. The return button 304 is a display associated with the transition to the preprocessing in the series of processing flows described with reference to FIG. The procedure start button 306 is a display associated with the start of the procedure. As will be described in detail later, when the procedure start button 306 is selected by the customer, the procedure execution unit 298 starts executing the procedure shown in the procedure display area D3.

  The reservation information display area D1 includes a flight display 310 indicating boarding flights and a progress display 320 indicating the progress of boarding procedures. The flight display 310 includes displays such as the number of the boarding flight, the scheduled departure time, and the estimated arrival time. In addition, the progress display 320 includes displays such as whether or not a seat is designated, whether or not mileage registration is performed, and whether or not check-in is performed. In the example of the progress display 320 shown in FIG. 7, none of the seat designation, the mileage registration, and the check-in is performed for the customer “Okitaro”. The customer can comprehensively grasp the flight schedule of the boarding flight and the current progress of the boarding procedure by looking at the reservation information display area D1. 7 illustrates an example in which the progress display 320 includes a display of seat designation, presence / absence of mileage registration, and presence / absence of check-in, but the progress display 320 does not include a part of these displays. Or other indications may be included.

  The procedure selection area D2 includes a display indicating the recommended procedure specified by the procedure specifying unit 294. For example, as shown in FIG. 7, the procedure selection area D2 includes a “change flight” display 352, an “upgrade” display 353, a “mileage registration” display 354, a “receipt issue” display 355, and the like. Include as. The procedure selection area D2 includes a “procedure list” display 359. When the “procedure list” display 359 is selected, the display control unit 296 generates a procedure list screen.

  Here, the display control unit 296 places the recommended procedure specified by the procedure specifying unit 294 in the procedure selection area D2 according to the priority assigned to each recommended procedure. For example, the display control unit 296 may arrange a display indicating the recommended procedure above the procedure selection area D2 as the priority of a certain recommended procedure is higher. Or the display control part 296 may make the display which shows the said recommended procedure stand out, such as enlarging the size of the display which shows the said recommended procedure, so that the priority of a certain recommended procedure is high. With such a configuration, it becomes possible to appeal to the customer more strongly the recommended procedure with high priority.

  The procedure display area D3 includes a first sub-area 330 and a second sub-area 340 as shown in FIG. The first sub-region 330 is a region for indicating the essential procedure specified by the procedure specifying unit 294. For example, when the seat specification and check-in are specified as essential procedures by the procedure specifying unit 294, the display control unit 296 displays the “seat specification” display 332 and the “check-in” display 334 as shown in FIG. It is arranged in one sub-region 330. As described above, according to the present embodiment, the essential procedure is automatically displayed on the procedure confirmation screen, so that it is not necessary for the customer to determine which procedure is necessary, thereby improving customer convenience. can do.

  The second sub-area 340 is an area where an indication of a procedure to be additionally executed is arranged. In the second sub area 340, in the initial state of the procedure confirmation screen, no procedure display is arranged as shown in FIG. On the other hand, when a procedure is selected by the customer in the procedure selection area D2, a display indicating the selected procedure is added to the second sub-area 340. Hereinafter, this point will be described with reference to FIG.

  FIG. 8 is an explanatory view showing a change example of the procedure confirmation screen. For example, when the “mileage registration” display 354 is selected from the procedure selection area D2 in the initial state of the procedure confirmation screen shown in FIG. 7, the display control unit 296 deletes the “mileage registration” display 354 from the procedure selection area D2. Then, a “mileage registration” display 342 is added to the second sub-region 340. In addition, the display control unit 296 enables the redo button 346 with the addition of the display to the second sub-region 340. The redo button 346 is a display for redoing the selection of the additional procedure. When the redo button 346 is selected, the display control unit 296 returns the procedure confirmation screen to the initial state.

  Note that the display control unit 296 arranges the display indicating the essential procedure and the display indicating the additional procedure (recommended procedure selected from the procedure selection area D2) in a distinguishable manner. For example, as shown in FIG. 8, the display control unit 296 arranges a display indicating an essential procedure in the first sub-region 330 and displays a display indicating an additional procedure in a second sub-region different from the first sub-region 330. Arrange in area 340. In addition, the display control unit 296 arranges, for example, a text “procedure necessary for boarding” in the first sub-region 330 for indicating the area of the required procedure, The text “procedure” is placed in the second sub-region 340. Further, the display control unit 296 changes the background colors of the first sub-region 330 and the second sub-region as shown in FIG. With this configuration, the customer can clearly grasp which of the procedures displayed in the procedure display area D3 is an essential procedure and which is an additional procedure.

  When the procedure start button 306 is selected on this procedure confirmation screen, one or more procedures displayed in the procedure display area D3 when the procedure start button 306 is selected are designated as procedures to be performed thereafter. The Then, the procedure execution unit 298 sequentially executes one or more procedures specified on the procedure confirmation screen. The procedure execution unit 298 may execute each procedure in the order according to information set in advance.

  As described above, according to the present embodiment, the customer can collectively select desired procedures on the procedure confirmation screen, so that the customer's labor is reduced compared to the conventional method of individually confirming the necessity of a plurality of procedures. The Further, according to the embodiment of the present invention, processing for each procedure specified on the procedure confirmation screen is sequentially executed in a subroutine manner. That is, in the embodiment of the present invention, it is not necessary to prepare a processing flow for each procedure, operation information, and advance reservation that can be selected by the customer as described with reference to FIGS. 3 and 4. It is possible to improve the property.

(Other specific examples of the procedure confirmation screen)
Incidentally, the procedure confirmation screen generated by the display control unit 296 includes the reservation information display region D1 and the procedure selection region D2 indicating the recommended procedure specified by the procedure specifying unit 294 as described above. The configuration differs depending on the reservation information and the procedure specified by the procedure specifying unit 294. Hereinafter, another specific example of the procedure confirmation screen generated by the display control unit 296 will be described.

  FIG. 9 is an explanatory diagram showing another specific example of the procedure confirmation screen. When the customer has completed the seat designation and check-in, as shown in FIG. 9, a circle is displayed for the seat designation and check-in in the reservation information display area D1. The procedure selection area D2 includes a “mileage registration” display 354 and a “receipt issuance” display 355. Since the check-in has been completed, the “flight change” display 352 and the “upgrade” shown in FIG. "Display 353 is not arranged in the procedure selection area D2. In addition, when the customer has finished the seat designation and check-in, no procedure is specified as the required procedure by the procedure specifying unit 294, so that the procedure display area D3 shows any procedure as shown in FIG. Also not arranged.

  In the above description, the example in which the procedure confirmation screen does not include the display indicating the operation information acquired by the information acquisition unit 292 has been described. When the operation information indicates the expected operation on time, the display control unit 296 may not arrange a special display indicating the operation information on the procedure confirmation screen as described above. On the other hand, when the operation information acquired by the information acquisition unit 292 indicates other than on-time operation, the display control unit 296 may arrange a display indicating the operation information on the procedure confirmation screen as shown in FIG. .

  FIG. 10 is an explanatory diagram showing a specific example of a procedure confirmation screen including a display showing operation information. When the operation information acquired by the information acquisition unit 292 indicates other than on-time operation, for example, when the operation expectation of the boarding flight indicates a time change, the display control unit 296 operates as shown in FIG. A message 360 indicating that the expectation is delayed, a display 362 indicating the scheduled departure time and a display 364 indicating the estimated arrival time are arranged on the procedure confirmation screen.

  In addition, when there is a time change in the expected flight schedule of the boarding flight, the procedure specifying unit 294 specifies reservation change, reservation cancellation, and the like as recommended procedures. Then, as shown in FIG. 10, the display control unit 296 arranges a “reservation change” display 356, a “reservation cancellation” display 357, and the like in the procedure selection area D2.

  With this configuration, the customer can see that there is a time change in the expected operation by looking at the procedure confirmation screen, and select a reservation change or reservation cancellation etc. on the procedure confirmation screen as a procedure according to the expected time change of the operation. It becomes possible to do. In addition, even if there is a change in the flight equipment or the flight is canceled, the display control unit 296 confirms the procedure for a message indicating that the aircraft will be changed or canceled, and a display indicating the changed aircraft. Arrange them on the screen in the same way.

(Organization of the procedure confirmation screen)
In addition, a procedure confirmation screen having various configurations can be displayed according to the combination of the reservation information and the operation information. Therefore, an example of the relationship between the combination of the reservation information and the operation information and the configuration of the displayed procedure confirmation screen is arranged as shown in FIG. In addition, in the procedure selection area | region of FIG. 11, the display of a flight change and upgrade is abbreviate | omitted.

  For example, as shown in pattern 3 in FIG. 11, when the reservation information indicates that the reservation of the boarding flight and the seat designation have been completed and the operation information indicates the expected operation on time, the display control unit 296 displays the operation Generates a procedure confirmation screen that does not include a special display indicating information, includes a “check-in” display 334 in the procedure display area D3, and includes a “mileage registration” display 354 and a “issue receipt” display 355 in the procedure selection area D2. To do.

  Moreover, as shown in the pattern 6 of FIG. 11, the reservation information indicates that the reservation of the boarding flight, the seat designation and the mileage registration have been completed, and the operation information indicates that there is a time change in the estimated flight of the boarding flight. In this case, the display control unit 296 includes a display indicating the time change of the boarding flight, includes a “check-in” display 334 in the procedure display area D3, a “receipt issue” display 355, and a “reservation change” in the procedure selection area D2. A procedure confirmation screen including a display 356 and a “cancel reservation” display 357 is generated.

<3. Operation>
The configuration of the customer operation type terminal 20 according to the present embodiment has been described above. Next, with reference to FIG. 12, the operation of the information processing system according to the present embodiment is organized. In the following, the operation of S3 described with reference to FIG. 5, that is, the operation related to the display of the procedure confirmation screen will be described.

  FIG. 12 is an explanatory diagram showing the operation of the information processing system according to the present embodiment. When a boarding flight and a passenger are selected in S2 of the processing flow shown in FIG. 5, as shown in FIG. 12, the control unit 290 reserves the operation information of the selected boarding flight and the reservation of the selected customer (passenger). Information is inquired to the information management server 10 (S404), and reservation information and operation information are acquired from the information management server 10 (S408).

  Subsequently, the control unit 290 specifies an essential procedure and a recommended procedure based on the reservation information and the operation information acquired from the information management server 10 (S412). Further, the control unit 290 generates a procedure confirmation screen including a reservation information display area, a procedure selection area including a recommended procedure display, and a procedure display area including a display of an essential procedure (S416). In addition, the procedure confirmation screen may include a display indicating operation information.

  Then, the display 220 displays a procedure confirmation screen according to the control from the control unit 290 (S420, S424). In the procedure confirmation screen, when the customer selects to add a recommended procedure by operating the touch panel 210 (S428), the touch panel 210 notifies the control unit 290 of the operation detection (S432). Then, the control unit 290 updates the procedure confirmation screen by adding the display of the recommended procedure selected by the customer to the procedure display area (S436). The display 220 displays the updated procedure confirmation screen according to the control from the control unit 290 (S440, S444).

  After that, when the customer selects the procedure start on the procedure confirmation screen, that is, when the procedure start button 306 is selected (S448), the control unit 290, based on the operation detection notification from the touch panel 210 (S452), Are sequentially processed (S456), and the procedure is completed (S460).

<4. Conclusion>
As described above, according to the present embodiment, the customer can collectively select desired procedures on the procedure confirmation screen, so that the customer's labor is reduced compared to the conventional method of individually confirming the necessity of a plurality of procedures. The Further, according to the embodiment of the present invention, processing for each procedure specified on the procedure confirmation screen is sequentially executed in a subroutine manner. That is, in the embodiment of the present invention, it is not necessary to prepare a processing flow for each procedure, operation information, and advance reservation that can be selected by the customer as described with reference to FIGS. 3 and 4. It is possible to improve the property.

  Although the preferred embodiments of the present invention have been described in detail with reference to the accompanying drawings, the present invention is not limited to such examples. It is obvious that a person having ordinary knowledge in the technical field to which the present invention pertains can come up with various changes or modifications within the scope of the technical idea described in the claims. Of course, it is understood that these also belong to the technical scope of the present invention.

  For example, the processing in the customer operation type terminal 20 has been mainly described above. However, the present embodiment can be similarly applied to a procedure on a WEB using a display control device such as a PC or a smartphone. In the above description, a customer operation type terminal such as an automatic check-in machine installed at an airport is described. However, the present invention may be applied to a customer operation type terminal in land traffic such as a railroad or a bus. In that case, “operation” shall be read as “operation”.

  Further, each step in the processing of the information processing system or the customer operation type terminal 20 of this specification does not necessarily have to be processed in time series in the order described as a sequence diagram or a flowchart. For example, each step in the processing of the information processing system or the customer operation type terminal 20 may be processed in an order different from the order described as the flowchart, or may be processed in parallel.

  Further, it is possible to create a computer program for causing hardware such as a CPU, a ROM, and a RAM built in the customer operation type terminal 20 to exhibit the same functions as the components of the customer operation type terminal 20 described above. A storage medium storing the computer program is also provided.

10 Information Management Server 12 Network 20 Customer Operation Type Terminal 210 Touch Panel 220 Display 230 Ticketing Port 232 Printer 240 Reader 250 Two-dimensional Code Reader 260 Magnetic Card Insertion Port 262 Magnetic Card Reader 270 PIN Pad 280 Communication Unit 290 Control Unit 292 Information Acquisition Unit 294 Procedure identification unit 296 Display control unit 298 Procedure execution unit

Claims (10)

A reservation information acquisition unit for acquiring customer reservation information;
A procedure identifying unit that identifies a procedure to be performed by the customer based on the reservation information of the customer;
Generating a procedure confirmation screen including a reservation information display area including a display of the reservation information of the customer, a procedure display area including a display of a procedure specified by the procedure specifying unit, and a procedure selection area including a selection item of the procedure; A display control unit for adding a display of a procedure selected by the customer in the procedure selection area to the procedure display area;
A display control device. The procedure confirmation screen further includes a display associated with the start of the procedure,
The display control device includes:
The display control device according to claim 1, further comprising: a procedure execution unit that executes a procedure corresponding to a display included in the procedure display area based on selection of a display associated with the start of the procedure by the customer. . The procedure specifying unit further specifies a procedure recommended for the customer based on the reservation information,
The display control device according to claim 1, wherein the procedure selection area includes a display of a procedure recommended for the customer specified by the procedure specifying unit.   The display control device according to claim 3, wherein the display control unit arranges display of a procedure recommended to the customer at a position corresponding to a degree of recommendation to the customer of the procedure.   The display control unit arranges a display of a procedure to be performed by the customer specified by the procedure specifying unit in a first sub-region of the procedure display region, and the second sub-region of the procedure display region The display control apparatus as described in any one of Claims 1-4 which arrange | positions the display of the procedure selected from the procedure selection area | region.   The display control unit according to any one of claims 1 to 5, wherein the display of the procedure selected by the customer in the procedure selection area is added to the procedure display area and deleted from the procedure selection area. The display control apparatus described.   The said procedure confirmation screen is a display control apparatus as described in any one of Claims 1-6 containing the display which shows the operation information or operation information of a transportation system further.   The display according to claim 3, wherein the procedure specifying unit specifies a procedure to be performed by the customer or a procedure recommended to the customer based on operation information or operation information of transportation in addition to the reservation information of the customer. Control device. The reservation information is reservation information related to a flight or seat of transportation,
The display control according to any one of claims 1 to 8, wherein the display control unit arranges a display relating to a flight or seat of the transportation facility as a display of the reservation information of the customer in the reservation information display area. apparatus. Computer
A reservation information acquisition unit for acquiring customer reservation information;
A procedure identifying unit that identifies a procedure to be performed by the customer based on the reservation information of the customer;
Generating a procedure confirmation screen including a reservation information display area including a display of the reservation information of the customer, a procedure display area including a display of a procedure specified by the procedure specifying unit, and a procedure selection area including a selection item of the procedure; A display control unit for adding a display of a procedure selected by the customer in the procedure selection area to the procedure display area;
Program to function as

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