JP2015038733A - Order entry system, order method and mobile terminal device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order entry system which allows a user operating a mobile terminal device to accurately input position identification information to the mobile terminal device even when a position to which a customer is guided is not recognized, so as to realize high-speed operation from input to transmission of order information.SOLUTION: The order entry system having a mobile terminal device is installed for specifying a position to which a customer is guided and comprises a plurality of information storage communication devices comprising: storage means for storing identification information which includes position identification information for identifying an installation position; first short-range radio communication means for transmitting the identification information stored in the storage means by short-range radio communication; and control means for controlling respective components. The mobile terminal device further comprises second short-range radio communication means for receiving the identification information transmitted from the information storage communication device by short-range radio communication. When order information is already input at the time of the reception of the identification information, the information is transmitted to a controller device.

Description

  The present invention relates to an order entry system, an order method, and a mobile terminal device.

An order entry system in which an employee operates a mobile terminal device (order input terminal, hereinafter referred to as a “handy terminal device”) to input a food ordered (ordered) by a customer in a restaurant such as a restaurant or a tavern. Has been introduced.
In this order entry system, an employee carries a handy terminal device that transmits order information to the ordering controller device, and the order information is managed by inputting the order transmitted from the customer to the handy terminal device. The order information input to the handy terminal device is transmitted by wireless communication, and is received by the ordering controller device via the communication network. There is also an order entry system in which a wireless station device receives order information transmitted from a handy terminal device by wireless communication, and transfers the received order information from the wireless station device to an ordering controller device. The order entry system also includes a wireless printer device that prints out order information.

In such an order entry system, orders from customers are managed based on order information transmitted by radio communication from a handy terminal device. In such order management, in addition to information on dishes ordered by customers, order management is performed using information on table numbers to which customers are guided. The information of this table number is used as information on the destination when serving the ordered dish. For this reason, when an order received by an employee from a customer is input to the handy terminal device, the table number must be input.
However, when an employee inputs a table number when inputting an order, there is a possibility that an input error of the table number occurs. If a table number entry error occurs, it is necessary to confirm the customer who actually ordered the dish. If the customer confirmation is delayed, the customer who actually ordered the dish The catering will be delayed, which will greatly affect the restaurant service.

  For this reason, for example, a technique as shown in Patent Document 1 has been devised as a method for preventing an erroneous entry of a table number. Patent Document 1 discloses a technique in which a list of tables is displayed on a display screen of a handy terminal device, and an employee selects a corresponding table from the displayed list of tables. In the technique disclosed in Patent Document 1, the display device provided in the handy terminal device is a touch panel, and an employee selects (inputs) a table number by touching the screen of the touch panel.

JP 2006-107529 A

  The market demand is for anyone to have the ability to enter table numbers quickly and accurately. However, when the employee has mistakenly recognized the table number or when the corresponding table number is unknown, the table number list is displayed as in the technique disclosed in Patent Document 1. In the method, the table number may not be correctly selected (input). In particular, inexperienced employees often do not yet remember the corresponding table number.

  Further, in the technique disclosed in Patent Document 1, since a list of tables is displayed, an error in key input can be prevented as compared with a method in which a table number is input by employee key input. There is a possibility that another table displayed in the list may be selected (touched).

  In this way, in the conventional order entry system, the employee recognizes the table number and operates the handy terminal device to input the table number, so that it is not possible to completely prevent an erroneous entry of the table number. There's a problem.

  In addition, when a restaurant introduces an order entry system, the table number is often used as a customer identification key for order entry and accounting processing. For example, during busy hours such as lunchtime, the next customer is often guided while the previous customer is lined up at the cash register and the accounting is not completed. In this state, when the next customer orders immediately after being guided to the table, if the table number is used as the customer identification key, the next customer's order is placed at the cash register for accounting. May be entered incorrectly as an additional order for the customer.

  The present invention has been made based on the above problem recognition, and the user operating the mobile terminal apparatus accurately inputs the position identification information to the mobile terminal apparatus without recognizing the position where the customer is guided. It is an object of the present invention to provide an order entry system, an order method, and a mobile terminal device that can accurately distinguish customers from the same table. Further, it is an object of the present invention to speed up operations from order information input to transmission by omitting operations and to provide easy operability and workability.

  In order to solve the above problems, the order entry system of the present invention (for example, the order entry system 1 in the embodiment) displays information stored in the first storage means (for example, the memory unit 150 in the embodiment) on the screen. Display means (for example, the LCD display unit 160 in the embodiment) and an input means for receiving input of information related to an order received from a customer by an operation of a user selecting information on the screen displayed on the display means (For example, the input interface unit 140 in the embodiment), a wireless communication unit (for example, the wireless communication unit 120 in the embodiment) for transmitting information related to the order input from the input unit to the outside by wireless communication, A first control means for controlling each component (for example, the control unit 110 in the embodiment); The mobile terminal device provided (for example, the handy terminal device 10 in the embodiment) and a plurality of information storage communication devices (for example, the IC tag 40 in the embodiment) prepared in advance for specifying the position where the customer is guided. And an order entry system comprising a controller device that receives and stores information relating to orders from the customer, wherein the information storage communication device is position identification information that identifies an installed location (for example, an embodiment) A second storage unit (for example, the memory unit 430 in the embodiment) that stores identification information (for example, the table information in the embodiment) including the identification number stored in the second storage unit. First short-range wireless communication means for transmitting information by short-range wireless communication (for example, short-range wireless communication in the embodiment) Communication unit 420) and second control means (for example, control unit 410 in the embodiment) for controlling each of the above-described components, and the mobile terminal device transmits the information storage communication device by the short-range wireless communication. Second short-range wireless communication means (for example, the IC tag reader / writer 130 in the embodiment) that receives the identification information transmitted from the mobile terminal device, and the first control means of the mobile terminal device includes the second short-range wireless communication means. When the distance wireless communication means receives the identification information from the information storage communication device, it determines whether or not information related to the customer order has been input from the input means, and information related to the customer order exists. Information that associates the information related to the customer's order with the position identification information included in the identification information received by the second short-range wireless communication means when it is determined that it exists. Is transmitted from the wireless communication means to the controller device.

ADVANTAGE OF THE INVENTION According to this invention, the mobile terminal apparatus can acquire the information of the position where the information storage communication apparatus was installed easily and reliably by 2nd near field communication. Accordingly, the user can correctly input the position identification information to the mobile terminal device without recognizing the position where the information storage communication device is installed.
Further, according to the present invention, when the identification information is received by the second short-range wireless communication means, if it is determined that the information related to the customer's order has already been input to the mobile terminal device, the information related to the order is displayed. Can be sent. As a result, after the user inputs information such as an order from the customer to the mobile terminal device, the user can immediately obtain the identification information from the information storage communication device without performing any transmission operation. Information can be transmitted to the controller device. Therefore, quick order processing can be performed.

In addition, the mobile terminal device may return to a suspended state when the input unit is operated by the user, and enter a state in which information related to an order from the customer can be received.
Alternatively, the mobile terminal device is configured to include a lid that can detect opening and closing, and the lid is returned from a suspended state when the lid is changed from a closed state to an order from the customer. It is characterized by being able to receive information input.

  ADVANTAGE OF THE INVENTION According to this invention, it becomes possible to display the menu selection screen for order input suddenly only by a user performing a certain operation to a mobile terminal device, or opening a cover. Therefore, the operation from the order input to the information transmission is further simplified, and the time required for the operation is shortened, so that the order can be input quickly.

  In addition, the order method of the present invention includes a display unit that displays information stored in the first storage unit on a screen, and a user operation that selects information in the screen displayed on the display unit. Input means for receiving input of information relating to the received order, wireless communication means for transmitting information relating to the order input from the input means to the outside by wireless communication, and first control means for controlling the respective components A plurality of information storage communication devices prepared in advance for specifying a position where the customer is guided, and a controller device that receives and stores information related to orders from the customer. An order method in the provided order entry system, wherein the plurality of information storage communication devices further include identification information including position identification information for identifying an installed position. A second storage means for storing information; a first short-range wireless communication means for transmitting information by short-range wireless communication; and a second control means for controlling each of the constituent elements, and the movement The terminal device further includes second short-range wireless communication means for receiving information by the short-range wireless communication, and the ordering method includes the first short-range wireless of the plurality of information storage communication devices. A communication means for transmitting the identification information stored in the second storage means; a procedure for the second short-range wireless communication means of the mobile terminal device receiving the identification information; The first control means of the mobile terminal device has already entered information on the customer order from the input means when the second short-range wireless communication means receives the identification information from the information storage communication device Exists in And the location identification information included in the identification information received by the second short-range wireless communication means when it is determined that there is information relating to the customer order and the customer order. And a procedure for sending information associated with the controller device from the wireless communication means.

  The mobile terminal device according to the present invention includes a display unit that displays information stored in the first storage unit on a screen, and a user operation that selects information in the screen displayed on the display unit. Input means for receiving information related to the order received from the terminal, wireless communication means for transmitting the information related to the order input from the input means to the outside by wireless communication, and first control for controlling the respective components A second storage means for storing identification information including position identification information that is prepared in advance to identify the position where the customer is guided and identifies the installed position; A plurality of first short-range wireless communication means for transmitting the identification information stored in the second storage means by short-range wireless communication, and a second control means for controlling each of the components A mobile terminal device in an order entry system comprising an information storage communication device and a controller device for receiving and storing information related to orders from the customer, wherein the information storage communication device is a first short-range wireless communication means The first short-distance wireless communication unit receives the identification information from the information storage communication device. The second short-distance wireless communication unit receives the identification information transmitted by the first short-distance wireless communication unit. When it is determined whether or not information related to the customer's order has been input from the input means, and it is determined that information related to the customer's order exists, the information related to the customer's order and the second Information associated with the position identification information included in the identification information received by the short-range wireless communication means is transmitted from the wireless communication means to the controller device. Characterized in that to.

  ADVANTAGE OF THE INVENTION According to this invention, even if the user who operates a mobile terminal device does not recognize the position where the customer was guided, position identification information can be correctly input into a mobile terminal device. Further, by omitting the operation of the mobile terminal device, it is possible to speed up the operation from order information input to transmission.

It is a schematic structure figure showing an example of composition of an order entry system by an embodiment of the present invention. It is the block diagram which showed schematic structure of the handy terminal device and non-contact IC tag in the order entry system of embodiment of this invention. It is the figure which showed an example of the data structure of the table information in the order entry system of embodiment of this invention. It is the flowchart which showed the process sequence of the confirmation process of the table mode in the order entry system of embodiment of this invention. It is the flowchart which showed the process sequence of the vacant seat state order process in the order entry system of embodiment of this invention. It is the flowchart which showed the process sequence of the order process of the guidance completed state in the order entry system of embodiment of this invention. It is the flowchart which showed the process sequence of the order process of the completed state in the order entry system of embodiment of this invention. It is the flowchart which showed the process sequence of the order processing of the provision completion state in the order entry system of embodiment of this invention. It is the figure which showed an example of the display screen of the handy terminal apparatus in the order entry system of embodiment of this invention. It is the flowchart which showed the process sequence of the application example of the order input process in the order entry system of embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a schematic configuration diagram showing an example of the configuration of the order entry system according to the present embodiment. The order entry system 1 shown in FIG. 1 will be described as being installed in a restaurant.

  In FIG. 1A, the order entry system 1 includes a plurality of handy terminal devices 10, ordering controller devices 20, and wireless printer devices 30 which are mobile terminal devices for order input. In FIG. 1A, each handy terminal device 10, the ordering controller device 20, and the wireless printer device 30 are connected to each other by wireless communication.

  In addition, as shown in FIG. 1B, in the restaurant, there is a table number for identifying the table, a table mode indicating the state of the table, customer information relating to customers attached to the table, orders relating to orders ordered by customers attached to the table. A plurality of tables to which non-contact IC tags (hereinafter referred to as “IC tags”) 40 storing table information including information and the like are attached are arranged. The IC tag 40 is built in, for example, a card, paper, or a sticker, and is attached to the upper surface or side surface of the table as a table number tag for each table.

  In the order entry system, a configuration in which information transmitted from the handy terminal device 10 by wireless communication is received by the wireless station device and the received information is transferred from the wireless station device to the ordering controller device 20 is also conceivable. Since the wireless station device in this configuration is not directly related to the present invention, in the present embodiment, as shown in FIG. 1A, the configuration of an order entry system that does not include the wireless station device will be described as an example.

  FIG. 1A shows an example in which three handy terminal devices 10 are provided. In the present invention, there is no regulation regarding the number of handy terminal devices 10, ordering controller device 20, and wireless printer device 30 that constitute the order entry system 1. For example, the number of handy terminal devices 10 is two or less. May be four or more.

  The handy terminal device 10 is a device driven by a power source such as a battery, for example. The handy terminal device 10 is carried by, for example, an employee (user) of a restaurant, receives an order input operation or customer information input operation by the user, and takes in order information or customer information detected by the operation. Further, in response to the reading operation of the table information by the user, the table information stored in the IC tag 40 attached to the table is received from the IC tag 40 by short-range wireless communication, and the received table information is captured. Further, based on the fetched table information, a display screen showing an operation corresponding to the user next is displayed.

  In addition, the handy terminal device 10 receives the operations such as the order input by the user, the input of the customer information, the update of the information indicating the table status, etc., and the order information included in the table information fetched from the IC tag 40 , Update customer information, table mode and other information. In addition, the handy terminal device 10 transmits information such as order information, customer information, and table mode updated with respect to a specific table number together with the table number to the ordering controller device 20 by wireless communication. Also, the handy terminal device 10 is identified by the table number by short-range wireless communication by receiving information on the order information, customer information, table mode, etc. updated with respect to a specific table number in response to the writing operation of the table information by the user. Is transmitted to the IC tag 40 and stored in the IC tag 40.

  The order input operation and customer information input operation in the handy terminal device 10 are the same operations as those in the conventional handy terminal device, and thus the description thereof is omitted. Further, the reading operation and writing operation of the table information stored in the IC tag 40 in the handy terminal device 10 will be described later.

  The ordering controller device 20 is a controller device in the order entry system 1 having a function equivalent to that of a conventional ordering controller device. The ordering controller device 20 is installed in, for example, a restaurant kitchen, and receives and stores order data including information such as order information, customer information, and table numbers transmitted from the handy terminal device 10 by wireless communication. . The ordering controller device 20 creates, for example, cooking instruction information and serving instruction information for informing the kitchen chef of order information, and installs the prepared cooking instruction information and serving instruction information in the kitchen or serving place by wireless communication. To the wireless printer device 30 and the like. Further, the ordering controller device 20 creates accounting information such as information on the amount to be paid from the customer based on the order information, and outputs the accounting slip by wireless communication with the created accounting information. Or to a register (not shown) for accounting.

  The wireless printer device 30 is a printer device in the order entry system 1 having a function equivalent to that of a conventional wireless printer device. The wireless printer device 30 is installed in, for example, a restaurant accounting area, receives the accounting information transmitted from the ordering controller device 20, and outputs the received accounting information to a paper medium or the like. The wireless printer device 30 is installed in a kitchen of a restaurant, for example, receives cooking instruction information transmitted from the ordering controller device 20, and outputs the received cooking instruction information to a paper medium or the like.

  As described above, the IC tag 40 is affixed to the table as, for example, a card, paper, or a table number tag built in a sticker. The IC tag 40 stores a preset table number. This table number is information for identifying the customer guided to the table. The IC tag 40 stores table mode, customer information, and order information updated by the user operating the handy terminal device 10.

  The IC tag 40 communicates with the handy terminal device 10 by short-range wireless communication, and transmits the stored table number, table mode, customer information, and order information to the handy terminal device 10. Further, the IC tag 40 stores the table mode, customer information, and order information transmitted from the handy terminal device 10 by short-range wireless communication.

  In the order entry system 1 shown in FIG. 1A, the ordering controller device 20 and the wireless printer device 30 are shown as different devices, but the ordering controller device 20 shown in FIG. And the wireless printer device 30 may be combined into a single device.

  Next, the configuration of the handy terminal device and the non-contact IC tag in the order entry system of this embodiment will be described. FIG. 2 is a block diagram showing a schematic configuration of the handy terminal device 10 and the IC tag 40 in the order entry system 1 of the present embodiment. As shown in FIG. 2A, the handy terminal device 10 includes a control unit 110, a wireless communication unit 120, an antenna 121, an IC tag reader / writer 130, an input interface unit 140, a memory unit 150, an LCD display unit 160, and an LED display unit. 170 is provided. As shown in FIG. 2B, the IC tag 40 includes a control unit 410, a short-range wireless communication unit 420, an antenna 421, and a memory unit 430.

  In FIG. 2A, the control unit 110 of the handy terminal device 10 controls the entire handy terminal device 10. The input interface unit 140 is an interface such as a keyboard, a switch, or a touch panel, for example, and outputs order information and customer information taken in response to a user operation.

  The wireless communication unit 120 performs wireless communication with the ordering controller device 20 via the antenna 121 and transmits the table number, the customer information, and the order information to the outside in addition to the table number taken into the handy terminal device 10. To do.

The IC tag reader / writer 130 communicates with the short-range wireless communication unit 420 via the antenna 421 of the IC tag 40 attached to the table by a short-range wireless interface such as an NFC (Near Field Communication) interface, for example. The data stored in the memory unit 430 is read and the data is written to the memory unit 430 of the IC tag 40.
In addition, the short-range wireless communication supplies power for operating the IC tag 40 in addition to reading and writing information of the IC tag 40.

  The memory unit 150 is, for example, a memory such as a RAM (Random Access Memory) or a ROM (Read Only Memory). The memory unit 150 receives pre-registered menu information, order information acquired from the input interface unit 140 in response to input from the user, and Data such as customer information and table information read from the memory unit 430 of the IC tag 40 via the IC tag reader / writer 130 is stored.

  The LCD display unit 160 includes an LCD (Liquid Crystal Display), and displays information and data stored in the memory unit 150. The LED display unit 170 includes an LED (Light Emitting Diode). Depending on the lighting state of the LED, for example, the state of wireless communication by the wireless communication unit 120 or the state of short-range wireless communication by the IC tag reader / writer 130 For example, the operating state of the handy terminal device 10 is notified to the user.

  In FIG. 2B, the control unit 410 of the IC tag 40 controls the entire IC tag 40. The short-range wireless communication unit 420 communicates with the IC tag reader / writer 130 of the handy terminal device 10 by a short-range wireless interface such as an NFC interface via the antenna 421. The memory unit 430 is a non-volatile memory such as a flash memory, for example, and stores table information including a table number registered in advance and data transmitted from the IC tag reader / writer 130 via the short-range wireless communication unit 420. Remember.

The IC tag 40 also receives power supply from short-distance wireless communication for reading information or writing information from the handy terminal device 10 and operates.
In the operation of reading data from the IC tag 40, first, the control unit 410 reads data stored in the memory unit 430 and transfers the data to the short-range wireless communication unit 420. Then, the short-range wireless communication unit 420 transmits the data in the memory unit 430 transferred by the control unit 410 to the IC tag reader / writer 130 by short-range wireless communication.

  In the data writing operation to the IC tag 40, first, the short-range wireless communication unit 420 receives data transmitted from the IC tag reader / writer 130. Then, control unit 410 writes the data received by short-range wireless communication unit 420 in memory unit 430.

  As described above, the reading operation and the writing operation of the IC tag 40 are performed by the operation of each component in the IC tag 40. However, the operation of the IC tag 40 is the same as that of the conventional IC tag. In the following description, detailed operation of each component in the IC tag 40 is omitted.

  Next, table information stored in the IC tag 40 in the order entry system of this embodiment will be described. FIG. 3 is a diagram showing an example of the data structure of the table information in the order entry system of the present embodiment. As shown in FIG. 3, the table information stored in the IC tag 40 includes a table number, a table mode, customer information, and order information.

  The table number indicates a number for identifying the table to which the IC tag 40 is attached, and is a number stored in advance according to the arrangement of the table on the floor of the restaurant.

The table mode is information indicating the state of the table to which the IC tag 40 is attached. The table mode includes states of “tidy-up”, “guided”, “ordered”, and “provided completed” as shown below.
“Tired off”: represents a state in which the table has been cleared up. This is a vacant seat where dishes of dishes served to the previous customers who were guided to the table are cleared, and then the customers are not guided to the table.
“Guided”: indicates that the customer is being guided to the table. This is a state where the customer is guided to the table and the customer orders food.
“Ordered”: represents a state in which an order of a customer guided to the table has been completed. This is a state where a customer guided to the table orders food and waits for the ordered food to be served.
“Provided”: Indicates that all dishes ordered by the customer are served (provided) on the table. This is a state in which all the dishes ordered by the customer have been arranged.

  The customer information is customer information guided to the table. This customer information includes information such as the number of customers and customer segments. As shown in FIG. 3, for example, the number of people information for each sex is recorded in the information on the number of people for each of an adult and a child. Further, for example, the customer segment information recorded on the table such as family, group, adult, youth, and student is recorded in the customer segment information. The customer information can also record information useful for improving restaurant services, such as “the customer wants to move their seat”, “received a complaint”, and “is a member”.

  The order information is information related to orders received from customers guided to the table. This order information includes information about the dishes ordered by the customer, such as the names of dishes ordered by the customers and the number of orders. In the order information, for example, a provided flag is associated with the name of the dish as provided information indicating whether or not the dish ordered by the customer has been served (provided).

  Next, the order method in the order entry system of this embodiment is demonstrated. 4 to 7 are flowcharts showing the processing procedure of the order method in the order entry system 1 of the present embodiment. In the description of the processing procedure of the order method, it is assumed that the table information shown in FIG. 3 is recorded in the IC tag 40.

  First, the procedure of the confirmation process of the table state in the order entry system of this embodiment will be described. FIG. 4 is a flowchart showing the processing procedure of the table mode confirmation processing by the handy terminal device 10 of the order entry system 1 of the present embodiment. In the confirmation process of the table mode in the order entry system 1 of the present embodiment, the state of the table is determined based on the table information stored in the IC tag 40 attached to the table, and a response is made according to the determination result. Order processing is performed.

In addition, in order to suppress the power consumption of the power supply which drives the handy terminal device 10, the handy terminal device 10 is in a suspend (operation hold) state when the user has not operated the handy terminal device 10 for a predetermined time or more. It has become. The handy terminal device 10 returns from the suspended state to the operating state when the user operates the handy terminal device 10.
In addition, the table mode confirmation process shown in FIG. 4 includes table information such as when the user guides a customer to the table, when the user is called by the customer, the user goes to the table, and when the user serves food on the table. The processing is started by the user reading the table information before changing the table mode included in the table, inputting customer information and order information, and updating.

  First, in step S <b> 100, the user operates the input interface unit 140 of the handy terminal device 10 to set the handy terminal device 10 to an IC tag reading mode for reading table information stored in the IC tag 40. Thereby, in step S110, the handy terminal device 10 returns from the suspended state to the operating state.

  Thereafter, the reading operation of the IC tag 40 is performed by the user. In the reading operation of the IC tag 40, for example, when the user brings the handy terminal device 10 set in the IC tag reading mode close to the IC tag 40, the IC tag reader / writer 130 and the IC tag 40 in the handy terminal device 10 are connected. Short-range wireless communication is performed between the two. In step S120, the control unit 110 in the handy terminal device 10 reads the table information stored in the IC tag 40 via the IC tag reader / writer 130, and the table information read from the IC tag 40 is stored in the memory unit 150. Temporarily store. Thereby, the table number preset in IC tag 40 can be acquired correctly.

Subsequently, in step S130, the control unit 110 checks whether or not the table mode included in the table information temporarily stored in the memory unit 150 is “tidy up”. Note that customer information and order information are not recorded in the table information when the table mode is “tidy up”.
If the table mode is not “tidy up”, the process proceeds to step S140. On the other hand, if the table mode is “tidy up”, the process proceeds to step S200, the order process in the empty seat state is performed, and the process returns to step S100. The order process in the vacant seat state in step S200 will be described later.

Subsequently, in step S140, the control unit 110 confirms whether or not the table mode is “Guided”. In the table information when the table mode is “Guided”, customer information is recorded, but order information is not recorded.
If the table mode is not “Guided”, the process proceeds to step S150. On the other hand, if the table mode is “Guided”, the process proceeds to Step S300, the order process in the guided state is performed, and the process returns to Step S100. The order process in the guided state in step S300 will be described later.

  Subsequently, in step S150, the control unit 110 checks whether or not the table mode is “already ordered”. Note that customer information and order information are recorded in the table information when the table mode is “ordered”. However, one of the provided flags associated with each dish name in the order information is not provided. When the table mode is “already ordered”, the process proceeds to step S400, the order process is performed in the ordered state, and the process returns to step S100.

  If the table mode is not “order completed”, it is determined that the table mode is “provided completed”, the process proceeds to step S500, the order process is performed in the provision completed state, and the process returns to step S100. Note that customer information and order information are recorded in the table information when the table mode is “provision completion”. Further, all of the provided flags associated with each dish name in the order information are already provided. The order process in the ordered state in step S400 and the order process in the provision completed state in step S500 will be described later.

  Next, vacant seat order processing in the order entry system of this embodiment will be described. FIG. 5 is a flowchart showing a processing procedure of an empty seat order process in the order entry system of the present embodiment. The vacant order processing shown in FIG. 5 is processing performed when the user guides the customer to the table.

  First, when the table mode of the IC tag 40 taken into the handy terminal device 10 is “tidy-up” (Yes in step S130 shown in FIG. 4), the control unit 110 in the handy terminal device 10 is in step S210. Causes the LCD display unit 160 to display a new customer information input screen for inputting new customer information.

  Subsequently, in step S220, the user operates the input interface unit 140 of the handy terminal device 10, and inputs customer information (for example, the number of people, gender, customer class) guided to the table as customer information. After all customer information is input, the user performs an input completion operation using the input interface unit 140. As a result, the control unit 110 adds the customer information input by the user's operation to the table information temporarily stored in the memory unit 150 to obtain new table information.

  Subsequently, in step S230, control unit 110 causes LCD display unit 160 to display a new order selection screen for selecting input of a new order. This new order selection screen is a screen on which, for example, an “order input button” for continuously inputting an order and an “order input end button” for canceling the input of an order are displayed. Then, the user operates the input interface unit 140 of the handy terminal device 10 to select either the “order input button” or the “order input end button”.

  Subsequently, in step S240, the control unit 110 confirms whether or not to continue to input an order. In this state, whether or not to input the order is determined based on, for example, whether the “order input button” or the “order input end button” is selected by the user. When the “order input end button” is selected, the process proceeds to step S250. If the “order input button” is selected, the process proceeds to step S260.

  When the “order input end button” is selected in step S240, since no order information (for example, the name of the dish ordered by the customer and the number of orders) has been input, the control unit 110 in step S250. Changes the table mode temporarily stored in the memory unit 150 to the “Guided” state.

  Subsequently, in step S251, the user performs an operation of writing the IC tag 40. In the writing operation of the IC tag 40, for example, when the user brings the handy terminal device 10 close to the IC tag 40, the short distance wireless communication between the IC tag reader / writer 130 in the handy terminal device 10 and the IC tag 40 is performed. Done. Then, the control unit 110 transmits the table mode and customer information in the table information temporarily stored in the memory unit 150 to the IC tag 40 via the IC tag reader / writer 130. As a result, the table mode and customer information stored in the IC tag 40 are updated.

  Subsequently, in step S <b> 252, the control unit 110 wirelessly communicates at least the table number, the table mode, and the customer information among the table information temporarily stored in the memory unit 150 via the wireless communication unit 120 and the antenna 121. To the ordering controller device 20. Then, the control unit 110 erases the table information temporarily stored in the memory unit 150, and the handy terminal device 10 enters the suspended state.

  When the “order input button” is selected in step S240, in step S260, the control unit 110 causes the LCD display unit 160 to display a new order input screen for inputting a new order.

  Subsequently, in step S261, the user operates the input interface unit 140 of the handy terminal device 10 to input customer order information. After all the order information is input, the user selects an “order input end button” by the input interface unit 140 and performs an input completion operation. As a result, the control unit 110 adds the order information input by the user's operation to the table information temporarily stored in the memory unit 150 to obtain new table information.

  Subsequently, in step S <b> 262, the control unit 110 changes the table mode temporarily stored in the memory unit 150 to the “ordered” state.

  Subsequently, in step S263, a writing operation of the IC tag 40 by the user is performed. The writing operation of the IC tag 40 is the same as that in step S251. However, the table information transmitted to the IC tag 40 is a table mode, customer information, and order information. As a result, the table mode, customer information, and order information stored in the IC tag 40 are updated.

  Subsequently, in step S264, the control unit 110 transmits at least the table number, the table mode, the customer information, and the order information among the table information temporarily stored in the memory unit 150 to the ordering controller device 20 by wireless communication. To do. Then, the control unit 110 erases the table information temporarily stored in the memory unit 150, and the handy terminal device 10 enters the suspended state.

  Next, the order processing in the guided state in the order entry system of this embodiment will be described. FIG. 6 is a flowchart showing the processing procedure of the order processing in the guided state in the order entry system of the present embodiment. The order processing in the guided state shown in FIG. 6 is processing performed when the user is called by a customer and goes to the table.

  First, when the table mode of the IC tag 40 taken into the handy terminal device 10 is “Guided” (Yes in step S140 shown in FIG. 4), in step S310, the control unit 110 in the handy terminal device 10 Determines that it is an input of a new order, takes customer information into the handy terminal device 10 from the IC tag 40, and causes the LCD display unit 160 to display a new order input screen for inputting a new order. .

  Subsequently, in step S320, the user operates the input interface unit 140 of the handy terminal device 10 to input order information. After all the order information is input, the user selects an “order input end button” by the input interface unit 140 and performs an input completion operation. As a result, the control unit 110 adds the order information input by the user's operation to the table information temporarily stored in the memory unit 150 to obtain new table information.

  Subsequently, in step S330, the control unit 110 changes the table mode temporarily stored in the memory unit 150 to the “ordered” state.

  Subsequently, in step S340, a writing operation of the IC tag 40 by the user is performed. The writing operation of the IC tag 40 is the same as that in step S263 shown in FIG. However, the table information transmitted to the IC tag 40 is a table mode and order information. As a result, the table mode and order information stored in the IC tag 40 are updated.

  Subsequently, in step S350, the control unit 110 transmits at least the table number, the table mode, and the order information among the table information temporarily stored in the memory unit 150 to the ordering controller device 20 by wireless communication. Then, the control unit 110 erases the table information temporarily stored in the memory unit 150, and the handy terminal device 10 enters the suspended state.

  Next, order processing in the ordered state in the order entry system of this embodiment will be described. FIG. 7 is a flowchart showing a processing procedure of order processing in the ordered state in the order entry system of the present embodiment. Note that the order processing in the ordered state shown in FIG. 7 is processing performed when a user is called by a customer and goes to the table, or when the user distributes food to the table.

  First, when the table mode of the IC tag 40 fetched into the handy terminal device 10 is “order completed” (Yes in step S150 shown in FIG. 4), the control unit 110 in the handy terminal device 10 is set in step S410. Causes the LCD display unit 160 to display a provision check selection screen. This offer check selection screen is a screen on which, for example, a “provide check button” for checking a prepared dish and an “additional order input button” for adding an order are displayed. Then, the user operates the input interface unit 140 of the handy terminal device 10 to select either “provide check button” or “additional order input button”.

  Subsequently, in step S420, the control unit 110 confirms whether it is a provision check of the served food or an additional order when adding a customer order. The determination as to whether the dish is a supply check or an additional order is made based on, for example, whether the “provide check button” or the “additional order input button” is selected by the user. When the “provide check button” is selected, the process proceeds to step S430. If the “additional order input button” is selected, the process proceeds to step S440.

  If the “provide check button” is selected in step S420, in step S430, the control unit 110 causes the LCD display unit 160 to display an unprovided order list that is a list of dish names that have not been served. This unprovided order list lists, for example, the names of dishes in which the provided flag associated with the dish name is not provided in the order information in the table information temporarily stored in the memory unit 150. It is displayed by the method.

  Subsequently, in step S431, the user operates the input interface unit 140 of the handy terminal device 10 to check the order delivered to the customer. After inputting all the provision checks, the user performs an operation for completing the check using the input interface unit 140. Thereby, the control part 110 changes the provided flag linked | related with the dish name of the order information checked by the user's operation to the state which has been provided.

  Subsequently, in step S432, the control unit 110 confirms whether or not all orders have been arranged. For example, in the order information in the table information temporarily stored in the memory unit 150, all the provided flags associated with the dish names have been provided. Judgment is made based on whether or not a certain state exists. If the distribution of all orders is not completed, that is, if any of the provided flags associated with each dish name is not provided in the order information, the process proceeds to step S434.

  In step S432, if all orders have been distributed, that is, if all the provided flags associated with each dish name in the order information have been provided, in step S433. The control unit 110 changes the table mode temporarily stored in the memory unit 150 to a “provided completion” state.

  Subsequently, in step S434, the user performs an operation of writing the IC tag 40. The writing operation of the IC tag 40 is the same as that in step S340 shown in FIG. However, the table information transmitted to the IC tag 40 is the order information in which the table mode and the provided flag are changed. As a result, the table mode and order information stored in the IC tag 40 are updated.

  Subsequently, in step S435, the control unit 110 orders at least the table number, the table mode, and the order information in which the provided flag has been changed among the table information temporarily stored in the memory unit 150 by wireless communication. Transmit to device 20. At this time, the order information to be transmitted may be only the order information related to the specific order in which the provided flag is changed. Then, the control unit 110 erases the table information temporarily stored in the memory unit 150, and the handy terminal device 10 enters the suspended state.

  When the “additional order input button” is selected in step S420, in step S440, the control unit 110 switches the own handy terminal device 10 to an additional order input mode for performing additional input of customer orders. In step S441, an additional order input screen for inputting an additional order is displayed on the LCD display unit 160. This additional order input screen displays, for example, the order information that the customer has ordered up to the previous time, that is, the order information in the table information temporarily stored in the memory unit 150 displayed in the upper part of the order display screen. This is a screen displaying the order history with priority. Thereby, it can respond quickly to the additional order of the same dish.

  Subsequently, in step S442, the user operates the input interface unit 140 of the handy terminal device 10, and inputs information on the customer's additional order (for example, the name of the dish that the customer has additionally ordered, the number of additional orders) as the order information. . After inputting all the order information to be added, the user selects an “order input end button” by the input interface unit 140 and performs an operation for completing the additional input. As a result, the control unit 110 adds the order information input by the user's operation to the table information temporarily stored in the memory unit 150 to obtain new table information.

  Subsequently, in step S443, the user performs an operation of writing the IC tag 40. The writing operation of the IC tag 40 is the same as that in step S434. However, the table information to be transmitted to the IC tag 40 is newly added order information, or order information including both an already input order and an added order. As a result, the order information stored in the IC tag 40 is updated.

  Subsequently, in step S444, the control unit 110 transmits at least the table number and the added order information among the table information temporarily stored in the memory unit 150 to the ordering controller device 20 by wireless communication. Here, there is no change in the table mode, but transmission in the table mode may be performed together. Then, the control unit 110 erases the table information temporarily stored in the memory unit 150, and the handy terminal device 10 enters the suspended state.

  Next, the order processing in the provision completion state in the order entry system of this embodiment will be described. FIG. 8 is a flowchart showing a processing procedure of order processing in the provision completion state in the order entry system of this embodiment. In addition, the order processing in the provision completion state shown in FIG. 8 is performed when the user is called from a customer and goes to the table in a state where all orders have been provided, and for the dishes served on the table after the customer returns. This is a process that is performed when cleaning tableware and the like.

  First, when the table mode of the IC tag 40 taken into the handy terminal device 10 is not “order completed” (in the case of No in step S150 shown in FIG. 4), the table mode of the IC tag 40 is “provided complete”. In step S510, the control unit 110 in the handy terminal device 10 causes the LCD display unit 160 to display an additional order selection screen. This additional order selection screen is a screen on which, for example, an “additional order input button” for inputting an additional order and a “cleanup button” for cleaning up the table are displayed. Then, the user operates the input interface unit 140 of the handy terminal device 10 to select either the “additional order input button” or the “cleanup button”.

  Subsequently, in step S520, the control unit 110 confirms whether it is an additional order when adding a customer's order or a table for cleaning dishes or the like arranged for the customer. The determination as to whether this is an additional order or a table cleanup is made based on, for example, whether the user has selected an “additional order input button” or a “cleanup button”. When the “additional order input button” is selected, the process proceeds to step S530. On the other hand, if the “clean up button” is selected, the process proceeds to step S540.

  When the “additional order input button” is selected in step S520, in step S530, the control unit 110 causes the LCD display unit 160 to display an additional order input screen for inputting an additional order.

  Subsequently, in step S531, the user operates the input interface unit 140 of the handy terminal device 10 to input order information of the customer's additional order. Then, after inputting all the order information to be added, the user performs an additional input completion operation by the input interface unit 140. As a result, the control unit 110 adds the order information input by the user's operation to the table information temporarily stored in the memory unit 150 to obtain new table information.

  Subsequently, in step S532, the control unit 110 changes the table mode temporarily stored in the memory unit 150 to the “order completed” state.

  Subsequently, in step S533, the user performs an operation of writing the IC tag 40. The writing operation of the IC tag 40 is the same as step S443 shown in FIG. However, the table information transmitted to the IC tag 40 is newly added order information (or order information including both orders already entered and added orders) and table mode. As a result, the table mode and order information stored in the IC tag 40 are updated.

  Subsequently, in step S534, the control unit 110 orders at least the table number, the table mode, and the added order information among the table information temporarily stored in the memory unit 150 by wireless communication. Send to. Then, the control unit 110 erases the table information temporarily stored in the memory unit 150, and the handy terminal device 10 enters the suspended state.

  When the “cleanup button” is selected in step S520, in step S540, the control unit 110 switches the own handy terminal device 10 to a cleanup processing mode for cleaning the table. In step S541, a cleanup completion check screen for confirming completion of cleanup of the table is displayed on the LCD display unit 160. This cleanup completion check screen is a screen on which, for example, a “cleanup completion button” for notifying that cleanup has been completed is displayed.

  Subsequently, in step S542, the user operates the input interface unit 140 of the handy terminal device 10 and selects a “cleaning up completion button”. As a result, the control unit 110 determines that the cleaning of the table has been completed. In step S <b> 543, the control unit 110 changes the table mode temporarily stored in the memory unit 150 to the “tidy-up” state.

  Subsequently, in step S544, the user performs an operation of writing the IC tag 40. The writing operation of the IC tag 40 is the same as that in step S533. However, as the information to be transmitted to the IC tag 40, only the table information in which the table mode is changed to the “tidy up” state is transmitted. Further, the control unit 110 transmits an instruction to delete customer information and order information in the table information stored in the IC tag 40 via the IC tag reader / writer 170. As a result, the table mode stored in the IC tag 40 is updated, and the customer information and the order information are deleted.

  Subsequently, in step S545, the control unit 110 transmits at least the table number and the table mode among the table information temporarily stored in the memory unit 150 to the ordering controller device 20 by wireless communication. Then, the control unit 110 erases the table information temporarily stored in the memory unit 150, and the handy terminal device 10 enters the suspended state.

In addition, if the table is not ready in time when the restaurant is crowded, the table mode of the IC tag 40 is not in the “cleaned up” state and remains in the “offered” state, and a new table is displayed. It is possible to guide customers. In such a case, for example, the following measures can be considered.
First, it is assumed that a “new / addition switching button” or a “seat button” is prepared in the “additional order input screen”.
When a new customer is guided to a seat in the “provided completion” state, the person in charge of the floor uses the handy terminal device 10 and selects an “additional order input button” in step S520. After that, on the additional order input screen in step S530, the “new / addition switching button” or the “seat button” is selected.
In this way, the handy terminal device 10 switches from the additional order input screen to the new order input screen while holding the read table number. Further, the table mode is forcibly changed to the “tidy-up” state, and the processing of the flowchart shown in FIG. 5 showing the processing procedure of the empty seat order processing in the order entry system is performed.
Therefore, the IC tag 40 attached to the table is switched to new customer information, and the table mode is set to “Guided” according to the subsequent operation, or “Order” when the order information is input as it is. The status is changed to “completed”, and the input information is transmitted to the ordering controller device 20 by wireless communication.
The ordering controller device 20 holds the corresponding table until the order information of either the first order information in the “provided completed” state or the order information input after performing the switching operation is accounted for. Manage as a state.

  As described above, in the present invention, since the IC tag storing the preset table number is pasted on the table, the table number stored in the IC tag can be read by the handy terminal device. As a result, any employee can enter the table number into the handy terminal device quickly and accurately. In addition, even an employee who does not yet remember the table number can quickly and accurately enter the table number into the handy terminal device.

  Further, table information representing the state of the table is stored in the IC tag. And by reading the table information memorize | stored in the IC tag with the handy terminal apparatus, the state of the newest table can always be confirmed. Thereby, since the next process performed by this table can be discriminate | determined, the display of the input screen according to the process performed next can be displayed on a handy terminal device.

  In addition, customer information and order information of customers guided to the table can be stored in the IC tag, and the customer information and order information stored in the IC tag can be read out by the handy terminal device. Then, any employee can obtain information on customers guided to the table. Thereby, different employees can share the same information, and the service can be improved.

  For example, in the present embodiment, if the customer information in the table information shown in FIG. 3 stores information “claim received”, the table information is read out in step S120, and the information is then handy. Various processing screens may be displayed after being displayed on a part of the LCD display unit 160 of the terminal device 10. FIG. 9A is an example of a provision check selection screen when the table mode is already ordered. Customer information (claims) is displayed in the selection screen for whether to perform provision check or to enter an additional order. doing. As a result, employees other than the employee who received the complaint can know the customer information before executing the order process (step S200, step S300, step S400, step S500), and respond to the customer complaint. And other employees can be careful not to receive the same claims.

Further, for example, in the present embodiment, if the customer information in the table information shown in FIG. 3 stores the information that “the customer wants to move the seat”, the request to move the seat is transmitted. Employees other than the employees who have been registered can know the desire to move the seat of the customer, and can respond to the desire to move the seat of the customer.
In this case, among the current table information temporarily stored in the memory unit 150, the table information in which the information indicating that “the customer wants to move the seat” stored in the customer information is automatically deleted. Is stored in the IC tag 40 pasted to the destination table, and the table information whose table mode is “tidy up” is stored in the IC tag 40 pasted to the table before the movement. Conceivable.
Note that a screen for executing the above procedure corresponding to table movement may be configured to be displayed on the LCD display unit 160. FIG. 9B is an example of a new order entry screen when the table mode has been guided, and customer information (desired to move seats) is displayed on the screen, and further, new order entry and table information movement are displayed. Is a screen that can be selected. As a result, employees other than the employee who has been informed of the desire to move the seat can know the customer information before carrying out the order processing (step S200, step S300, step S400, step S500). Processing for the desire to move the seat can also be executed promptly according to the LCD display unit 160 of the handy terminal device 10.

  In the present embodiment, the order processing for one table has been described. However, for example, when there are many customers and the guidance is divided into a plurality of tables, the IC tag 40 attached to the plurality of tables is used. It is also possible to construct a system capable of associating a plurality of table information by sequentially reading the table information from.

Moreover, in this embodiment, although the case where the table number was preset to IC tag 40 was demonstrated, for example, when a table number needs to be changed with the floor change of a restaurant etc., a handy terminal A new table number may be stored in the IC tag 40 and reset by using a device having the IC tag reader / writer 130 such as the device 10.
Thus, the order entry system of this embodiment can respond flexibly and easily to the table management method of each restaurant.

  In the present embodiment, the shape of the handy terminal device 10 is not particularly defined. However, for example, when the handy terminal device 10 has a shape that opens and closes the lid, for example, an opening / closing sensor that detects opening / closing of the lid is provided. It is also possible to employ a configuration in which short-range wireless communication with the IC tag 40 is performed only when the lid is closed using the information of the open / close sensor. As a result, it is possible to prevent erroneous operation of short-range wireless communication.

  In addition, for example, in a restaurant where there are employees specializing in tidying up, by preparing a handy terminal device dedicated to tidying up, processing in steps S510 and S520 in the order processing procedure in the provision completion state shown in FIG. Can be skipped, and the process of step S540 can be skipped. Thereby, the work efficiency of the employee can be improved. In addition, when the handy terminal device dedicated for clean-up is brought close to the IC tag 40, only the step S543 in the order processing procedure in the provision completion state shown in FIG. Work efficiency can be improved.

  In the present embodiment, one table information is stored in the IC tag 40, and after changing the table mode to the “tidy up” state, the customer information and the order information stored in the IC tag 40 are erased. However, the IC tag 40 may store a plurality of table information. For example, the IC tag 40 includes a plurality of storage areas for storing customer information and order information in the table information, and switching to use a different storage area by setting the table mode to the “tidy-up” state. It can be. In this case, for example, table information for one day business is stored in the IC tag 40, and all table information stored in the IC tag 40 is read by the handy terminal device 10 after the business hours are over. Can be analyzed and used as information for further service improvement. In addition, if the ordering controller device 20 breaks down, for example, by storing table information for one day of business in the IC tag 40, the IC tag 40 can be restored after the ordering controller device 20 is restored. By reading all the table information stored in 40 with the handy terminal device 10 and retransmitting it, it is also possible to restore the order information for the day for sales counting.

  In the present embodiment, the case where the IC tag 40 is pasted on the table has been described. However, the IC tag 40 may be pasted on another location. For example, the IC tag 40 is also attached to the binder used when the order information output on the paper medium or the accounting information is presented to the customer, and the binder number is set in the IC tag 40 instead of the table number. The binder number may be information for identifying a customer.

  In this case, when the customer is first guided to the table, the binder number and the table number are read by the handy terminal device 10, and the table number indicating the position where the customer is guided is associated with the binder number for identifying the customer. The IC tag 40 attached to the table is a read-only IC tag, and the table mode, customer information, and order information are stored in the IC tag 40 attached to the binder. Note that the short-range wireless communication between the IC tag 40 attached to the binder and the handy terminal device 10 is the same as in the present embodiment. By adopting such a configuration, for example, when responding to a customer's desire to move the seat, it is only necessary to move the binder itself, read the table number of the destination, and change the association between the table number and the binder number. can do.

Heretofore, the handy terminal device 10 has shown an example in which table information is first acquired from the IC tag 40, an input screen according to the table mode included in the table information is displayed, and input is prompted. However, if the order information to be input is known in advance, it may be possible to input the table information after inputting the order information first. For example, when receiving a new order or an additional order from a customer, the order information may be input before reading the table information from the IC tag 40.
Further, when it is determined that necessary information is prepared by reading the table information from the IC tag 40 after inputting the order information, it is possible to immediately transmit the order information to the ordering controller device 20. .

FIG. 10 is a flowchart showing a processing procedure of an application example of order input processing in the order entry system according to the embodiment of the present invention, and an example of inputting an order before obtaining table information from the IC tag 40 It is.
For example, the handy terminal device 10 is often configured with a lid. Therefore, a function for automatically returning from the suspended state is provided by opening the lid when operating the handy terminal device 10 or by operating the input interface unit 140 such as a touch panel installed together with the LCD display unit 160. Then, it is possible to display a certain screen (such as a menu selection screen for order entry) suddenly just by opening the lid or simply performing some operation.
Here, it is assumed that the handy terminal device 10 is provided with a sensor that detects that the lid is opened, and that the lid is opened by analyzing the sensor output. Then, the handy terminal device 10 returns from the suspended state when the lid is opened, and displays the order input screen (step S610).

  If the current table mode is “tidy up”, order information related to a new order may be input immediately after guiding the customer to the table. Further, when the current table mode is “Guided”, the next process is input of new order information of the customer. Further, when the table mode is “already ordered”, there is input of additional order information as a process that may be performed next. Further, even when the table mode is “provided”, there is input of additional order information as a process that may be performed next. Thus, even if the current table mode is various, there are very many cases where order information is input next. Therefore, here, the handy terminal device 10 displays the order input screen immediately after returning from the suspend mode in consideration of user workability and operability.

Next, on this order entry screen, the menu key displayed so as to be operable by the LCD display unit 160 and the input interface unit 140 or the menu key installed on the lid side is pressed to input the order information. Is received (step S620).
When all the order information is input, finally, the table information is read from the IC tag 40 (step S630).

The information required for the handy terminal device 10 to transmit to the ordering controller device 20 is that the current table mode included in the table information read from the IC tag 40 is “Guided”, “Ordered”, or “Provision completed”. In this case, the table number, the order information, and the table mode changed to “already ordered” (see step S350, step S444, and step S534). In addition, when the current table mode is “tidy up”, the table number, customer information, order information, and the table mode changed to “ordered” (see step S264).
Therefore, the handy terminal device 10 refers to the current table mode included in the table information read from the IC tag 40, and does the handy terminal device 10 have information necessary for transmission to the ordering controller device 20? And the table mode is changed to “already ordered” (step S640).
If it is determined that necessary information is available, the information is transmitted to the ordering controller device 20 (step S650).

The ordering controller device 20 may automatically determine whether it is a “new order” or an “additional order” by using the table number received from the handy terminal device 10 as a key, depending on whether or not the order of the table has already been registered. Is possible.
In addition, transmitting the order information to the ordering controller device 20 naturally means that the table mode of the table is “order completed”. Therefore, the “table mode” may be deleted from the information necessary for transmission to the ordering controller apparatus 20, and transmission of the table mode may be omitted.

As described above, the handy terminal apparatus 10 omits not only the operation input of the table information but also the transmission button operation for transmitting information to the ordering controller apparatus 20 by the operation of reading the table information from the IC tag 40. it can.
Therefore, the screen operation of the handy terminal device 10 when inputting the order information can be just the operation of selecting and inputting the menu. Thereby, it is possible to further speed up the input operation of the order information in the handy terminal device 10, and it is possible to provide employees with easier operability and workability.

  In step 650, the information is transmitted to the ordering controller device 20. Before or after that, the same information as the information transmitted to the ordering controller device 20 is transmitted to the IC tag 40, and the information in the IC tag 40 is transmitted. Of course, it is possible to update the information.

In step 640, the current table mode included in the table information read from the IC tag 40 is referred to, and it is determined whether information necessary for transmission to the ordering controller device 20 is available in the handy terminal device 10. However, for example, if the store does not require the input of customer information, if the order information has been input first, the table mode reference is omitted, and the necessary information is “order information” and “table number”. It is also possible to automatically determine that That is, when the table information is read from the IC tag 40, if the order information has already been input, the order information and the table number included in the table information are combined and immediately transmitted to the ordering controller device 20. May be.
As described above, there is an opportunity to transmit the order information to the ordering controller apparatus 20 in many table modes. However, in most cases, the information to be transmitted is “order information”, “table number”, and “table”. This is because the transmission of the “table mode” to the controller can be omitted as described above. In addition, when the table mode is “tidy up”, the information to be transmitted usually includes “customer information”. However, if it is determined that “input of customer information is not required”, “ This is because “customer information” can be excluded, that is, information to be transmitted can be “order information” and “table number”.
Therefore, if the store does not require the input of customer information, the information to be transmitted is determined as the order information and the table number, and the information is transmitted immediately after reading the information from the IC tag 40. It may be.

  In addition, in this embodiment, although the case where the order entry system 1 was introduce | transduced into the restaurant was demonstrated, this invention is the structure of a handy terminal apparatus and an IC tag besides the order entry system introduced into a restaurant The present invention can be applied to any system as long as it is a system sharing information. Further, in the present embodiment, the configuration in which the IC tag reader / writer 130 is provided as the non-contact short-range wireless communication means provided in the handy terminal device has been described. However, the present invention is configured to share information by other communication means. It can also be. However, it is desirable to be a communication means that can read and write shared information at high speed.

  The embodiment of the present invention has been described above with reference to the drawings. However, the specific configuration is not limited to this embodiment, and includes various modifications within the scope of the present invention. It is.

DESCRIPTION OF SYMBOLS 1 ... Order entry system 10 ... Handy terminal apparatus 110 ... Control part 120 ... Wireless communication part 121 ... Antenna 130 ... IC tag reader / writer 140 ... Input interface part 150 ... Memory unit 160 ... LCD display unit 170 ... LED display unit 20 ... Ordering controller device 30 ... Wireless printer device 40 ... IC tag

Claims (7)

The display means for displaying the information stored in the first storage means on the screen, and the user's operation for selecting the information in the screen displayed on the display means receives the information related to the order received from the customer. A mobile terminal device comprising: input means; wireless communication means for transmitting information related to the order input from the input means to the outside by wireless communication; and first control means for controlling the components. An order entry system comprising a plurality of information storage communication devices prepared in advance for specifying a position where the customer is guided, and a controller device that receives and stores information related to orders from the customer,
The information storage communication device includes:
Second storage means for storing identification information including position identification information for identifying an installed position;
First short-range wireless communication means for transmitting the identification information stored in the second storage means by short-range wireless communication; and second control means for controlling each of the above-described components;
The mobile terminal device
Second short-range wireless communication means for receiving the identification information transmitted from the information storage communication device by the short-range wireless communication;
The first control means of the mobile terminal device is:
When the second short-range wireless communication means receives the identification information from the information storage communication device, it is determined whether or not information related to the customer order has been input from the input means, and the customer Information relating to the customer's order and information relating the position identification information included in the identification information received by the second short-range wireless communication means, An order entry system, characterized in that it is sent from the means to the controller device. 2. The order entry system according to claim 1, wherein the mobile terminal device returns from a suspended state when the input unit is operated by the user, and can receive information related to an order from the customer. 3. . The mobile terminal device is configured to include a lid that can detect opening and closing, and when the lid is changed from a closed state to an open state, the mobile terminal device returns from a suspended state, and stores information related to orders from the customer. The order entry system according to claim 1, wherein the order entry system is ready to receive an input. The display means for displaying the information stored in the first storage means on the screen, and the user's operation for selecting the information in the screen displayed on the display means receives the information related to the order received from the customer. A mobile terminal device comprising: input means; wireless communication means for transmitting information related to the order input from the input means to the outside by wireless communication; and first control means for controlling the components. Order method in an order entry system comprising a plurality of information storage communication devices prepared in advance for specifying a position where the customer is guided, and a controller device that receives and stores information related to orders from the customer Because
The plurality of information storage communication devices further include second storage means for storing identification information including position identification information for identifying the installed position, and first short-range wireless for transmitting information by short-range wireless communication Comprising communication means and second control means for controlling each of the above-described components;
The mobile terminal device further comprises second short-range wireless communication means for receiving information by the short-range wireless communication;
The ordering method is:
A procedure in which the first short-range wireless communication means of the plurality of information storage communication devices transmits the identification information stored in the second storage means;
A procedure in which the second short-range wireless communication means of the mobile terminal apparatus receives the identification information;
The first control means of the mobile terminal device;
A procedure for determining whether or not information related to the customer's order has already been input from the input means when the second short-range wireless communication means receives the identification information from the information storage communication device;
If it is determined that there is information relating to the customer order, the information relating the customer order and the location identification information included in the identification information received by the second short-range wireless communication means, An ordering method comprising: sending the wireless communication means to the controller device. The display means for displaying the information stored in the first storage means on the screen, and the user's operation for selecting the information in the screen displayed on the display means receives the information related to the order received from the customer. A mobile terminal device comprising: input means; wireless communication means for transmitting information related to the order input from the input means to the outside by wireless communication; and first control means for controlling the components. A second storage means for storing identification information including position identification information prepared in advance for identifying the position where the customer is guided and identifying the installed position; and stored in the second storage means A plurality of information storage communication devices comprising: first short-range wireless communication means for transmitting the identification information by short-range wireless communication; and second control means for controlling each of the components. In the order entry system that includes a controller device for receiving and storing information about an order, a mobile terminal device,
A second short-range wireless communication means for receiving the identification information transmitted by the information storage communication device by the first short-range wireless communication means;
When the second short-range wireless communication means has received the identification information from the information storage communication device, the first control means has already entered information related to the customer order from the input means. If it is determined that there is information related to the customer order, the information related to the customer order and the position identification information included in the identification information received by the second short-range wireless communication means A mobile terminal device, wherein the associated information is transmitted from the wireless communication means to the controller device. The mobile terminal apparatus according to claim 5, wherein the input unit is operated by the user to return from a suspended state and receive input of information related to an order from the customer. It is configured to have a lid that can detect opening and closing, and the lid can return from the suspended state when it is opened from the closed state, and can receive information on orders from the customer. The mobile terminal apparatus according to claim 5.

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