JP2015026133A - Information processor, server and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processor capable of obtaining a privilege without showing any privilege information.SOLUTION: The information processor includes: input means for inputting a piece of customer identification information for identifying a customer; customer identification information transmission means that transmits the input customer identification information to an upper server in which a piece of entry information of a privilege to be enjoyed by the customer is previously entered by the customer; and privilege processing means that executes a privilege processing based on the entered information of the privilege received from the upper server according to the transmitted customer identification information.

Description

  Embodiments described herein relate generally to an information processing apparatus, a server, and a program.

  When eating and drinking at a restaurant, the customer can enjoy a privilege using a coupon issued by the restaurant. In this case, the customer first downloads the coupon from a restaurant homepage to a mobile terminal such as a smartphone or a mobile phone. Next, the customer presents the coupon when paying a fee at the restaurant. Then, the store clerk uses a POS (Point of servise) terminal to process the contents described in the presented coupon, for example, discounts for products, discounts, free services for products, and the like. Even when the customer prints the coupon at home and brings it to the restaurant, the store clerk performs the same processing. In addition, when a customer purchases a product at a store such as a supermarket, the customer can purchase the product using a coupon. Also in this case, the store clerk performs the same processing at the POS terminal. With such a mechanism, the customer can enjoy the privilege.

  Moreover, when using the points accumulated using a restaurant or a store, the customer can receive benefits from the store by notifying the store clerk during the checkout process and using the points.

  In addition, when receiving a product that has been reserved in advance by telephone or online, the customer can purchase the reserved product by notifying the store clerk, so the benefit using the reservation sales mechanism can be purchased from the store. You can enjoy it.

  However, if the customer forgets to present to the store clerk a portable terminal that has downloaded privilege information such as coupon information or a printed coupon, the privilege is not enjoyed. In addition, even if the customer tries to present a coupon downloaded to the mobile terminal to the store clerk, the privilege is not enjoyed even if the mobile terminal cannot present the coupon due to a battery exhaustion or the like.

  In addition, even when using points or receiving a reserved product, the customer cannot enjoy the privilege unless the customer himself / herself notifies the store clerk.

  The problem to be solved by the present invention is that an information processing apparatus and server that can reliably provide service provision even if a customer forgets to present a coupon or forgets to use points or receive a reserved product And to provide a program.

  The information processing apparatus according to the embodiment includes an input unit that inputs customer specifying information that specifies a customer, and a host server that is pre-entered by a customer with entry information of a privilege that the customer enjoys. And a privilege processing means for executing privilege processing based on the privilege entry information received from the host server in response to the transmitted customer identification information.

  The server according to the embodiment includes an entry information storage unit that stores privilege entry information received by a customer registered by a customer for each customer specifying information that specifies the customer, and an information processing apparatus that processes product information. And entry information transmitting means for transmitting the entry information stored in the entry information storage unit to the information processing apparatus in response to the transmitted customer identification information.

  The program according to the embodiment includes a computer used as an information processing apparatus, an input unit that inputs customer specifying information for specifying a customer, and a host server in which customer entry information on benefits that the customer enjoys is entered in advance by the customer. Customer-specific information transmitting means for transmitting the input customer-specific information; privilege processing means for executing privilege processing based on the privilege entry information received from the host server in response to the transmitted customer-specific information; , To realize.

FIG. 1 is a schematic diagram illustrating a system according to an embodiment. FIG. 2 is a block diagram illustrating a hardware configuration of the web server. FIG. 3 is a diagram illustrating an example of a display screen of the customer terminal. FIG. 4 is a diagram illustrating another example of the display screen of the customer terminal. FIG. 5 is a diagram showing still another example of the display screen of the customer terminal. FIG. 6 is a flowchart showing a flow of control processing of the web server. FIG. 7 is a block diagram illustrating a hardware configuration of the headquarter server. FIG. 8 is a memory map showing the customer master of the headquarter server. FIG. 9 is a memory map showing in detail a part of the customer master of the headquarter server. FIG. 10 is a functional block diagram showing a functional configuration of the headquarter server. FIG. 11 is a flowchart showing the flow of control processing of the headquarter server. FIG. 12 is a block diagram showing a hardware configuration of the POS terminal. FIG. 13 is a functional block diagram showing a functional configuration of the POS terminal. FIG. 14 is a flowchart showing the flow of control processing of the POS terminal. FIG. 15 is a flowchart showing in detail a part of the control processing flow of the POS terminal. FIG. 16 is a flowchart showing in detail a part of the flow of other control processing of the POS terminal. FIG. 17 is a flowchart showing in detail a part of the flow of other control processing of the POS terminal. FIG. 18 is a diagram illustrating an example of a display screen of the POS terminal. FIG. 19 is a diagram showing another example of the display screen of the POS terminal. FIG. 20 is a diagram showing still another example of the display screen of the POS terminal.

  Hereinafter, an information processing device, a server, and a program according to embodiments will be described in detail with reference to the accompanying drawings. In the embodiment, when eating and drinking in a restaurant, a POS terminal will be described as an example of an information processing apparatus, and a headquarter server will be described as an example of a server. Note that the present invention is not limited to this description.

  FIG. 1 is a schematic diagram illustrating a system according to an embodiment. In FIG. 1, a headquarter server 1 and a web server 7 are installed in the headquarters. Further, a store server 6 and a POS terminal 2 are installed in each of the plurality of stores. The headquarter server 1, the web server 7, and the store server 6 are connected to each other via a network 3. Further, a customer terminal 4 such as a customer's PC (Personal Computer) or a smartphone can be connected to the network 3.

  The head office server 1 collects store sales information from the store server 6 via the network 3. Further, the headquarter server 1 transmits information on the product stored in the product master, various planning information, various programs, and the like to the store server 6 via the network 3.

  The web server 7 is connected to the headquarter server 1 via a LAN (Local Area Network) 8.

  The web server 7 stores product information for customers related to store products and the like. The web server 7 publishes the stored product information so that it can be viewed on the store's homepage. Therefore, when the customer accesses the web server 7 from the customer terminal 4 such as the customer's PC or smartphone connected to the network 3, the customer can browse the product information on the store homepage from the customer terminal 4.

  Each store usually has one store server 6 and a plurality of POS terminals 2 connected to the store server 6 via the LAN 5. The POS terminal 2, which is an information processing device, sells products to customers at a store and generates sales information for the products. The POS terminal 2 transmits the generated sales information to the store server 6 via the LAN 5.

  The store server 6 transmits the sales information transmitted from each POS terminal 2 in the store to the headquarter server 1 via the network 3. Further, the store server 6 stores the product master transmitted from the headquarters server 1, and transmits the product information stored in the product master to the POS terminal 2 in response to an inquiry from the POS terminal 2.

  FIG. 2 is a block diagram illustrating a hardware configuration of the web server 7 according to the embodiment. In FIG. 2, a web server 7 includes a CPU (Central Processing Unit) 11 serving as a control entity, a ROM (Read Only Memory) 12 that stores various programs, a RAM (Random Access Memory) 13 that functions as a work area of the CPU 11, A memory unit 14 configured with an HDD or the like for storing programs is provided. The CPU 11, ROM 12, RAM 13, and memory unit 14 are connected to each other via a data bus 17.

  The CPU 11, ROM 12, RAM 13, and memory unit 14 constitute a control unit 100. The control unit 100 executes a control process, which will be described later, by the CPU 11 operating according to a program stored in the ROM 12 or the memory unit 14 and expanded in the RAM 13. Although details will be described later, the memory unit 14 stores a management program P1 for managing information posted on the homepage. The memory unit 14 stores homepage information to be transmitted to the customer terminal 4 in the homepage storage unit 16.

  Further, the data bus 17 connects the display unit 22 and the operation unit 23 via the controller 21. Further, the data bus 17 is connected to the network 3 via a network I / F (Interface) 24. Further, the data bus 17 is connected to the LAN 8 via the communication I / F 25.

  The homepage information stored in the homepage storage unit 16 is coupon information for discounting or discounting a specific menu for eating and drinking at a store, coupon information for discounting or discounting from the total amount of eating and drinking expenses at a store, and accumulated points for the next time It consists of point usage information that can be used when eating and drinking, product reservation information that can reserve specific products, and the like.

  The coupon information is coupon information for discounting or discounting the price of a specific product for eating and drinking at a store, for example, promoting sales of food and beverage products such as store recommended products. The other coupon information is coupon information for discounting or discounting the total food and beverage charges at the store.

  The point use information is information when customers use the accumulated points to eat and drink the next time they eat and drink at the store. This is information for notifying the number of points.

  The product reservation information is information for preliminarily reserving a product that you want to eat or drink when you visit a restaurant next time. This is information for notifying the date and time of visiting the store, the product to be reserved, the number of items, and the like.

  The memory unit 14 is preinstalled with a management program P1 for managing information posted on the homepage. The management program P1 causes the control unit 100 to transmit the homepage information read from the homepage storage unit 16 to the customer terminal 4 in response to the access from the customer terminal 4. In addition, when receiving the entry request information for using the coupon, the entry request information for using the point in the next eating or drinking, or the entry request information relating to the product reservation from the customer terminal 4, the management program P1 The control unit 100 causes the headquarter server 1 to transmit entry information corresponding to the request information from the customer terminal 4.

  In the embodiment, as entry information for enjoying a privilege, entry information for coupon information, entry information for point use information, and entry information for product reservation are exemplified.

  There are two types of entry information in advance for coupon information. The first coupon entry information is coupon information that discounts the price of a specific product. Specifically, entry type information indicating that it is a coupon entry (registration) related to a specific product, product name information using a coupon, amount information for coupon discount, coupon expiration date information, information for identifying a customer Customer ID (Identity) information and the like.

  FIG. 3 is stored in the homepage storage unit 16 and is used when a coupon entry (coupon registration) is performed to register necessary items in advance in order to use a coupon among the homepage information displayed on the screen of the customer terminal 4. It is a figure which shows the homepage information. In the example of FIG. 3, three types of products of course A to course C, which are course dishes, are displayed. The merchandise part 71 describes the contents of the merchandise. For example, the product section 71 of the course A displays a description of the products included in the course A, the price of the course, and the like. The coupon portion 72 displays that the product is a coupon target product and the amount of money that is discounted when the coupon is used. In the case of the course A, the coupon unit 72 indicates that the product of the course A is a target product of the coupon, and indicates that the discounted amount is 100 yen.

  Moreover, in the case of course C, the coupon part 72 shows that the goods of course C are object goods of a coupon, and shows that the amount of discount is 150 yen. The product of course B in which the coupon part 72 is not described is not a product targeted for the coupon.

  The customer operates the coupon entry key 73 when he / she wants to use the coupon. Then, the above-mentioned first coupon entry information related to the coupon of the operated product is generated.

  On the other hand, the second coupon entry information is coupon information for discounting a certain amount from the total amount of food and drink. Specifically, entry type information indicating that it is a coupon entry for discounting the total amount, coupon discount rate information, day information on which coupon can be used, coupon expiration date information, customer ID information, and the like are included.

  In FIG. 3, the total discount unit 74 explains that, for example, when eating and drinking on a specific day, a certain amount is discounted from the total amount of food and drink. The coupon part 75 shows that a coupon is applied when eating and drinking on a specific day of the week, and shows a discount rate.

  When the customer wants to use the coupon, the customer operates the coupon entry key 76. Then, the above-mentioned second coupon entry information related to the coupon is generated.

  The pre-entry information for the product reservation includes entry type information indicating that it is a product reservation entry, product information such as product code information and price information of the product to be reserved, customer ID information, and the like.

  FIG. 4 is a diagram showing homepage information when a customer makes a reservation entry (reservation registration) in which necessary items are registered in advance for pre-sale, among the homepage information displayed on the screen of the customer terminal 4. is there. In FIG. 4, products of reserved product A to reserved product H are posted. Product reservation is possible for the products of these reserved products A to H. The product section 81 displays a description, price, etc. of the product.

  The customer operates the reservation entry key 82 when reserving a product to be eaten or consumed next time. Then, entry information related to the reservation of the operated product is generated.

  The prior entry information for the point use information includes entry type information indicating point entry (registration), point number information to be used, point expiration date information, customer ID information, and the like.

  FIG. 5 shows the homepage information when the customer enters points to register necessary items in advance when the customer uses the accumulated points at the next eating and drinking out of the homepage information displayed on the screen of the customer terminal 4. FIG. In FIG. 5, the display unit 91 displays a cumulative point display unit 92 that displays the cumulative number of points of the customer up to now, an input unit 93 that inputs the number of points used at the next eating and drinking, and the number of points input to the input unit 93. A remaining point display section 94 for displaying the number of points subtracted is displayed. The customer who wants to use the points at the next food and drink confirms the current cumulative number of points of the customer and inputs the number of points to be used from the operation unit of the customer terminal 4 to the input unit 93. Then, the number of points input to the input unit 93 is subtracted from the cumulative number of points displayed on the cumulative point display unit 92 and displayed on the remaining point display unit 94. The customer operates the point entry key 95. Then, entry information relating to point use is generated.

  FIG. 6 is a flowchart showing a flow of control processing of the web server 7 by the management program P1. In FIG. 6, the control unit 100 determines whether or not the web server 7 has been accessed from the customer terminal 4 (step S11). Moreover, the control part 100 judges whether the information of the entry request was received from the customer terminal 4 (step S21).

  If it is determined that the web server 7 has been accessed (Yes in step S11), the control unit 100 transmits the homepage information stored in the homepage storage unit 16 to the customer terminal 4 (step S12). .

  When it is determined in step S11 that the customer terminal 4 is not accessing the web server 7 (No in step S11), the control unit 100 determines whether or not the entry request information is received from the customer terminal 4 (step S21). ). If it is determined that the entry request information has been received (Yes in step S21), the control unit 100 generates entry information based on the received entry request information, and the homepage storage unit 16 together with the customer ID of the accessed customer. (Step S22). Then, the stored customer ID and entry information are transmitted to the head office server 1 (step S23). If it is determined that the entry request information has not been received from the customer terminal 4 (No in step S21), the control unit 100 ends the process as it is.

  FIG. 7 is a block diagram illustrating a hardware configuration of the headquarter server 1 according to the embodiment. In FIG. 7, the headquarter server 1 includes a CPU 31 that is a control subject, a ROM 32 that stores various programs, a RAM 33 that functions as a work area of the CPU 31, a memory unit 34 that includes an HDD that stores various programs, and the like. The CPU 31, ROM 32, RAM 33, and memory unit 34 are connected to each other via a data bus 36.

  The CPU 31, ROM 32, RAM 33 and memory unit 34 constitute a control unit 300. The control unit 300 executes a control process, which will be described later, by the CPU 31 operating according to a program stored in the ROM 32 or the memory unit 34 and expanded in the RAM 33. The memory unit 34 stores an entry information management program P2 for managing entry information transmitted from the web server 7. The memory unit 34 also stores a customer master 35 that stores various information such as a customer ID, name, date of birth, purchase history, and accumulated points of a customer who is a member.

  Further, the data bus 36 connects a display unit 42 and an operation unit 43 via a controller 41. Further, the data bus 36 is connected to the network 3 via the network I / F 44. Further, the data bus 36 is connected to the LAN 8 via the communication I / F 45.

  FIG. 8 is a memory map showing the customer master 35 of the headquarter server 1. 8, the customer master 35 includes a customer ID part 351, a customer name part 352, an attribute information part 353, a purchase history part 354, a point part 355, and an entry information part 356. The customer ID section 351 stores a customer ID that is information for specifying a customer who is a member. The customer name part 352 stores the customer name of the customer corresponding to the customer ID. The attribute information unit 353 stores customer attribute information (birth date, address, telephone number, family structure, etc.) corresponding to the customer ID. The purchase history unit 354 stores purchase histories such as the type and number of products that the customer has eaten or eaten so far in correspondence with the customer ID. The point unit 355 stores the accumulated number of points obtained by accumulating the number of points generated by the customer eating and drinking the product. The cumulative number of points increases each time you eat or drink. The cumulative number of points decreases by the number of points used. The entry information section 356 stores the entry information transmitted from the web server 7 to the head office server 1 by the customer accessing from the customer terminal 4 in correspondence with the customer ID.

  FIG. 9 is a memory map showing a part of the customer master 35 of the headquarter server 1 in detail, and more specifically, showing the entry information part 356 corresponding to one customer ID in more detail. There are as many entry information parts 356 as the number of customer IDs in FIG.

  In FIG. 9, the entry information unit 356 stores the entry information transmitted from the web server 7 for each entry information. The entry information part 356 includes an entry type part 3561, a product name part 3562, and a data part 3563. The entry type section 3561 stores type information of entry information generated by the web server 7. In the embodiment, any one of coupon entry type information relating to a specific product, coupon entry type information for discounting the total amount, product reservation entry type information, and point use entry type information is stored. Based on the entry type information stored in the entry type unit 3561, the control unit 300 is entry type information indicating that the entry of the coupon discounts the price of a specific product, or is a coupon entry discounted from the total price. It is determined whether it is entry type information indicating that it is, entry type information indicating that it is a product reservation entry, or entry type information indicating that it is a point entry.

  The product name part 3562 stores product name information generated by the web server 7. In the embodiment, product name information using a coupon, product name information to be reserved, and the like. The data unit 3563 stores various data generated by the web server 7. In the embodiment, the information includes coupon discount price information, information on days of the week on which coupons can be discounted from the total price, point number information used, coupon expiration date information, and the like.

  When the entry information management program P2 stored in the memory unit 34 receives entry information from the web server 7, the entry information management program P2 stores the received entry information in the entry information unit 356 corresponding to the received customer ID. Let Further, the entry information management program P2 causes the control unit 300 to extract the customer information of the customer stored in the customer master 35 when there is a customer information transmission request from the POS terminal 2 described later. At the same time, the entry information stored in the entry information section 356 is also extracted. Then, the entry information management program P2 causes the control unit 300 to transmit the extracted customer information and entry information to the POS terminal 2.

  FIG. 10 is a functional block diagram showing a functional configuration of the headquarter server 1. The headquarter server 1 implements the entry information transmission unit 301 by causing the control unit 300 to operate according to a program such as the entry information management program P2 stored in the ROM 32 or the memory unit 34.

  When a customer ID that is customer identification information is transmitted from the POS terminal 2 that is an information processing apparatus that processes product information, the entry information transmission unit 301 stores the information in the entry information storage unit corresponding to the transmitted customer ID. The entry information is transmitted to the POS terminal 2.

  FIG. 11 is a flowchart showing the flow of control processing of the headquarter server 1 by the entry information management program P2. In FIG. 11, the control unit 300 determines whether or not entry information has been received from the web server 7 (step S31). If it is determined that it has been received (Yes in step S31), the control unit 300 stores the received entry information in the entry information unit 356 of the customer master 35 corresponding to the simultaneously received customer ID (step S32). More specifically, the control unit 300 analyzes the received entry information, stores the type of entry information in the entry type unit 3561, stores the entered product name in the product name unit 3562, and stores entry information such as discount amount information The stored data is stored in the data portion 3563.

  When it is determined in step S31 that entry information has not been received from the web server 7 (No in step S31), the control unit 300 receives a customer information transmission request from the POS terminal 2 as described in detail later. It is determined whether or not (step S41). If it is determined that a transmission request has been received (Yes in step S41), the control unit 300 extracts customer information corresponding to the customer ID received together with the transmission request from the customer master 35 (step S42). At this time, if there is corresponding entry information in the entry information section 356, the entry information is extracted (step S42).

  The control unit 300 extracts the entry information indicating the product reservation entry from the entry information, assuming that there is corresponding entry information. Further, in the case of entry type information indicating that it is a coupon entry, the control unit 300 extracts the entry information, assuming that there is corresponding entry information when purchasing a product described in the entered coupon. . In addition, in the case of entry type information indicating that the coupon entry is discounted from the total amount, the control unit 300 determines that there is corresponding entry information in the case of corresponding day of the week stored in the data unit 3563. To extract. Further, in the case of entry type information indicating a point entry, it is extracted that the corresponding entry information exists if the point is within the valid period.

  And the control part 300 (entry information transmission means 301) transmits the extracted customer information and entry information to the POS terminal 2 (step S43). Then, the control unit 300 deletes the entry information transmitted to the POS terminal 2 from the entry information unit 356 (Step S44). If the control unit 300 determines in step S41 that there is no request for transmission of customer information from the POS terminal 2 (No in step S41), the control unit 300 performs other processing (step S51).

  FIG. 12 is a block diagram illustrating a hardware configuration of the POS terminal 2 according to the embodiment. Referring to FIG. 12, the POS terminal 2 includes a CPU 51 as a control subject, a ROM 52 that stores various programs, a RAM 53 that functions as a work area for the CPU 51, a memory unit 54 that includes an HDD that stores various programs, and the like. The CPU 51, ROM 52, RAM 53, and memory unit 54 are connected to each other via a data bus 56.

  The CPU 51, ROM 52, RAM 53 and memory unit 54 constitute a control unit 500. The control unit 500 executes a control process described later by the CPU 51 operating according to a program stored in the ROM 52 or the memory unit 54 and expanded in the RAM 53. The memory unit 54 stores a product information processing program P3 that causes the POS terminal 2 to execute product data processing and closing processing. Further, the memory unit 54 has a customer information storage unit 55 that stores customer information including entry information transmitted from the headquarter server 1.

  Further, the data bus 56 is connected to a display unit 62 for an operator, an operation unit 63 including a checkout key 64, and a code reader 65 for optically reading a product code attached to a product through a controller 61. . Further, the data bus 56 is connected to the LAN 5 via the LAN I / F 66.

  The merchandise information processing program P3 stored in the memory unit 54 causes the control unit 500 to transmit the customer ID to the headquarter server 1. In addition, the product information processing program P3 causes the control unit 500 to execute a settlement process. Further, the product information processing program P3 causes the control unit 500 to determine the type of entry information. The product information processing program P3 causes the control unit 500 to execute a privilege process for the entry information.

  FIG. 13 is a functional block diagram showing a functional configuration of the POS terminal 2. In the POS terminal 2, the control unit 500 operates in accordance with a program such as the product information processing program P3 stored in the ROM 52 or the memory unit 54, whereby the input unit 501, the customer identification information transmission unit 502, the privilege processing unit 503, the checkout process Means 504 is implemented.

  The input unit 501 has a function of inputting customer specifying information such as a customer ID for specifying a customer.

  The customer identification information transmitting unit 502 has a function of transmitting customer identification information for identifying a customer such as an input customer ID to the headquarter server 1.

  The privilege processing means 503 is a privilege processing based on privilege entry information received by the customer from the customer terminal 4 in advance received from the headquarters server 1 in correspondence with the customer identification information such as the customer ID transmitted. It has a function to execute.

  The checkout processing unit 504 has a function of executing a checkout process for the customer based on the input product information.

  14 to 17 are flowcharts showing a flow of control processing of the POS terminal 2 by the product information processing program P3.

  In FIG. 14, the control unit 500 (input unit 501) inputs the customer ID read by the code reader 65. Then, the control unit 500 determines whether or not the customer ID of the customer has been input (step S61). For example, when a customer inserts a customer card, the POS terminal 2 reads the customer ID stored in the customer card. In this way, the customer ID is input to the POS terminal 2. If it is determined that the customer ID has been input (Yes in step S61), the control unit 500 stores the input customer ID in the customer information storage unit 55 (step S62).

  Further, when the control unit 500 determines that the customer ID is not input (No in step S61), the control unit 500 determines whether or not the settlement key 64 is operated (step S71). If it is determined that the payment key 64 has been operated (Yes in step S71), the control unit 500 requests the store server 6 to acquire the customer's payment information (step S72). The request for the payment information is made as follows. That is, the barcode read on the slip brought by the customer is read by the code reader 65. Based on the read code, the control unit 500 requests the store server 6 to transmit the payment information. Upon receiving the request, the store server 6 transmits the settlement information managed by the corresponding slip number to the POS terminal 2.

  Next, the control unit 500 determines whether or not payment information has been received (step S73). The controller 500 stands by until it is received (No in step S73). When determining that it has been received (Yes in Step S73), the control unit 500 determines whether or not the customer ID of the customer is stored in the customer information storage unit 55 (Step S74). The settlement information and the customer ID are associated by reading the customer card in a series of processing flow of the settlement operation of one customer. If it is determined that it is not stored (No in step S74), the customer's checkout process is executed (step S78).

  When it is determined that the customer ID of the customer is stored (Yes in step S74), the control unit 500 (customer specifying information transmitting unit 502) sends a customer to the headquarter server 1 via the store server 6. Information is inquired (step S75). And the control part 500 judges whether the customer information of the said customer was received from the headquarters server 1 (step S76). The control unit 500 stores the received customer information in the customer information storage unit 55 when it is determined that the customer information is received from the headquarter server 1 (Yes in step S76). (Step S77). When the entry information is received, the entry information is stored in the customer information storage unit 55 together with the customer information.

  Next, the control unit 500 determines whether or not entry information is stored together with the customer information in the customer information storage unit 55 (step S81). If it is determined that it is not stored (No in step S81), the control unit 500 executes the settlement process in step S78. If it is determined that it is stored (Yes in step S81), the control unit 500 next determines the type of entry information. That is, it is determined whether or not the stored entry information is entry information for coupon information (step S82). If it is determined that the entry information corresponds to the coupon information (Yes in step S82), the control unit 500 executes a coupon process (step S83).

  FIG. 15 shows the details of the coupon process. First, the control unit 500 performs display as shown in FIG. 18 on the display unit 62 (step S831). In FIG. 18, the display unit 62 displays a display 101 for notifying the operator that the use of a coupon has been entered by the customer and performing a settlement process using the coupon. In addition, the display unit 62 performs a display 102 for notifying information on a product to which the coupon is applied, a discount price, and a discount rate. When the operator sees the display 101 and the display 102 and recognizes that the checkout process is performed using the coupon, the operator operates the displayed confirmation key 103. The operator can see the display 101 and the display 102 and verbally inform the customer that the coupon is used and the discount amount or discount rate.

  Returning to FIG. The controller 500 determines whether or not the confirmation key 103 has been operated (step S832). It waits until it is operated (No in step S832), and when it is determined that it has been operated (Yes in step S832), the control unit 500 generates discount information for the corresponding product (step S833). Alternatively, discount information calculated at a certain discount rate from the total amount is generated (step S833). And it progresses to step S89 mentioned later.

  Returning to the description of FIG. In step S82, when the control unit 500 determines that it is not entry information for coupon information (No in step S82), the control unit 500 next determines whether or not the entry type information indicates that it is a point entry. Is determined (step S84). When it is determined that the entry type information indicates that the entry is a point entry (Yes in step S84), the control unit 500 executes point processing (step S85).

  FIG. 16 shows details of the point processing. First, the control unit 500 performs display as shown in FIG. 19 on the display unit 62 (step S851). In FIG. 19, the display unit 62 displays a display 104 indicating that the use of points has been entered, and a display 105 informing the number of points used this time. The operator looks at the display 104 and the display 105 and confirms that the settlement process is to be executed using the points, and then operates the displayed confirmation key 106. The operator can view the display 104 and the display 105 and verbally inform the customer that the points are used and the number of points used.

  Returning to FIG. The controller 500 determines whether or not the confirmation key 106 has been operated (step S852). It waits until it is operated (No in Step S852), and when it is determined that it has been operated (Yes in Step S852), the control unit 500 generates information that uses points (Step S853). And it progresses to step S89 mentioned later.

  Returning to the description of FIG. When the control unit 500 determines in step S84 that the entry information is not the point information (No in step S84), the control unit 500 next determines whether or not the entry type information indicates an entry for product reservation. Is determined (step S86). If it is determined that the entry type information indicates an entry for a product reservation (Yes in step S86), the control unit 500 executes a reservation product process (step S87).

  FIG. 17 shows details of the reserved product process. First, the control unit 500 performs display as shown in FIG. 20 on the display unit 62 (step S871). In FIG. 20, the display unit 62 displays 107 that a product reservation has been entered. The operator confirms that the product reservation is made by looking at the display 107 and operates the confirmation key 108. The operator can inform the customer that the product reservation is made by looking at the display 107.

  Returning to FIG. The controller 500 determines whether or not the confirmation key 108 has been operated (step S872). It waits until it is operated (No in Step S872), and when it is determined that it is operated (Yes in Step S872), the control unit 500 generates settlement information related to the product reservation (Step S873). And it progresses to step S89 mentioned later.

  Returning to the description of FIG. If it is determined in step S86 that the entry type information is not an entry for product reservation (No in step S86), the control unit 500 executes processing for other entry information (step S88). Then, the control unit 500 determines whether other entry information remains in the customer information storage unit 55 (step S89). If it is determined that other entry information remains (Yes in step S89), the control unit 500 performs the processes in steps S82 to S88 on the remaining entry information. If it is determined that no other entry information remains (No in step S89), the control unit 500 (the settlement processing unit 504) executes a settlement process (step S78).

  When the discount information is generated, the control unit 500 (privilege processing means 503) executes a privilege process that discounts the price of the product in the settlement process. Further, when discount information is generated, the control unit 500 (privilege processing means 503) executes a bonus process for discounting from the total amount in the settlement process. Moreover, when the point use information is generated, the control unit 500 (privilege processing unit 503) executes a bonus process using the points in the settlement process. In addition, when the settlement information for the reserved product is generated, the control unit 500 (privilege processing unit 503) executes the privilege process based on the settlement information for the reserved product in the settlement process.

  Thus, according to the embodiment, for example, by entering (registering) in advance for coupons, point use and reservation sales, the benefit of automatically using the coupons when paying for food and drinks based on the entry information entered. You can enjoy it. You can also enjoy the benefits of using points automatically. In addition, it is possible to enjoy the privilege of automatically purchasing reserved products. Therefore, it is not necessary for the customer to present to the store clerk a portable terminal that has downloaded privilege information such as coupon information or a printed coupon. Further, when using points or receiving a reserved product, the customer does not need to notify the store clerk himself.

  Further, according to the embodiment, discount processing, discounting, point use processing, and reservation product settlement privilege processing are performed during the settlement process, and the customer can enjoy the privilege at the time of settlement.

  Further, according to the embodiment, the settlement can be finished only when all the corresponding entry information is processed. Therefore, the customer can enjoy all of the entered benefits.

  Further, according to the server of the embodiment, the entry information entered from the web server 7 can be stored, and the entry information entered in response to a request from the POS terminal 2 can be transmitted to the POS terminal 2.

  The embodiment is presented as an example, and is not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the spirit of the invention. This embodiment and its modifications are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

  For example, in the embodiment, as entry information, coupon entry information, point entry information, and reservation product entry information are shown, but other entries such as pre-entry for credit card settlement processing and automatic point accumulation It may be information.

  In the embodiment, the headquarter server 1 and the web server 7 are described as separate servers. However, a single server having both functions may be used. Further, the store server 6 is not always necessary.

  In the embodiment, the confirmation key 103, 106, 108 is displayed on the display unit 62, and the privilege processing based on the entry information is executed according to the operation of the operator's confirmation key. However, the operation of the confirmation key is omitted. May be.

  In the embodiment, the entry information entered in advance has been described as an example of use when eating and drinking at a restaurant. However, when a customer purchases a product in a supermarket or a convenience store, the entry information entered in advance May be used.

  A program executed by the information processing apparatus of the embodiment is an installable or executable file and is read by a computer such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD (Digital Versatile Disk). It is provided by being recorded on a possible recording medium.

  The program executed by the information processing apparatus according to the embodiment may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. The program executed by the information processing apparatus according to the embodiment may be configured to be provided or distributed via a network such as the Internet.

  The program executed by the information processing apparatus of the embodiment may be configured to be provided by being incorporated in advance in a ROM or the like.

DESCRIPTION OF SYMBOLS 300 Control part 301 Entry information transmission means 500 Control part 501 Input means 502 Customer specific information transmission means 503 Benefit processing means 504 Settlement processing means

JP 2009-217743 A

Claims (6)

An input means for inputting customer identification information for identifying a customer;
Customer specific information transmitting means for transmitting the input customer specific information to a higher-level server in which entry information of a privilege enjoyed by the customer is previously entered by the customer;
Privilege processing means for executing privilege processing based on the entry information received from the host server in response to the transmitted customer identification information;
An information processing apparatus comprising: Further comprising a settlement processing means for executing a settlement process for the customer based on the inputted product information, the privilege processing means executes the privilege process while the settlement processing means performs the settlement process.
The information processing apparatus according to claim 1. The settlement processing means can terminate the settlement process only when the privilege processing means has executed all the privilege processing.
The information processing apparatus according to claim 2. The entry information includes coupon discount information or discount information.
The information processing apparatus according to claim 1. An entry information storage unit for storing the entry information of the benefits enjoyed by the customer entered in advance by the customer according to customer specifying information for identifying the customer;
When the customer identification information is transmitted from an information processing apparatus that processes product information, the entry information stored in the entry information storage unit is transmitted to the information processing apparatus corresponding to the transmitted customer identification information. Entry information transmission means to perform,
A server with In a computer used as an information processing device,
An input means for inputting customer identification information for identifying a customer;
Customer specific information transmitting means for transmitting the input customer specific information to a higher-level server in which entry information of a privilege enjoyed by the customer is previously entered by the customer;
Privilege processing means for executing privilege processing based on the privilege entry information received from the host server in response to the transmitted customer identification information;
A program to realize

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