JP2015002393A - Telephone device having telephone-linked electronic mail transmission function - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a telephone device having a telephone-linked electronic mail transmission function which allows the side in an environment difficult to communicate by telephone to transmit the current situation, the information of whether or not call back is possible and the like, or business efficiently to the other side.SOLUTION: When a specific operation is performed in a state where the destination does not respond to a telephone call, an incoming call cannot be responded, or an unanswered incoming/outgoing call history is selected, a control unit 10 selects a routine sentence suitable to the current situation from a routine sentence registration unit 21, with reference to a schedule registration unit 17 and a presence/position data acquisition unit 18, and an electronic mail transmission/reception unit 22 transmits an electronic mail edited in an electronic mail generation unit 20 to a transmission destination corresponding to the other party of outgoing/incoming call.

Description

  The present invention relates to a telephone device having an electronic mail transmission function.

  There is a technology related to a telephone-linked mail system that enables a text message to be automatically transmitted to the other party when the other party making the call does not respond (for example, Patent Document 1).

  This technology converts the voice message to be transmitted to the other party who does not answer the phone call into a text message and sends the text message to the other party as an e-mail. It may be more efficient than message transmission.

  However, when the destination is a mobile phone, the case where the destination does not respond is an environment where calls cannot be answered, such as in a meeting room, in a moving train, in a venue where a performance is performed, or in a hospital, or a call. In most cases, the other party is in an environment where the ban is prohibited. In such a case, it is usual that the mobile phone is set to the manner mode, and in that case, the calling side sends the voice message directly to the other party's mobile phone by the automatically responding manner mode. It is possible to leave.

  Rather, it is often more difficult for the calling party to know whether the other party is aware of the message or when it will be answered, rather than communicating the message to the other party. .

  That is, even if the technology described in Patent Document 1 can unilaterally send a message to the other party that does not respond to the call, there is no guarantee that a quick reply or return call will be made. Without knowing the situation, you may be frustrated and wait for a call back or email reply that you do not know when to come.

  Also, if a large number of message messages are transmitted without being able to respond to an incoming call, the receiving side that is unilaterally transmitted the message message may not be able to respond immediately to all of the message messages. It is cumbersome to make excuses for senders of delayed message messages. The technique described in Patent Document 1 lacks consideration for these points.

JP 2001-111684 A

  Therefore, the problem of the present invention is that the side in an environment where it is difficult to make a telephone call can efficiently transmit information or requirements such as the current situation or whether or not a return call is possible to the other side. The object is to provide a telephone device having an electronic mail transmission function.

  In order to solve the above-mentioned problems, the present invention provides a telephone device having an e-mail transmission function, wherein when a telephone call arrives or when a telephone call is made, a call originator or a telephone call destination is specified. A partner identification information acquisition means for acquiring partner identification information to be identified, and a response determination for determining whether the own telephone device has responded to the incoming call or whether the destination has responded to the telephone call An unanswered outgoing / incoming history information storage means for accumulating unanswered outgoing / incoming history information relating to incoming calls or outgoing calls determined by the response determining means not to respond, and an unanswered outgoing / incoming history information storage means Unanswered outgoing / incoming history information display means for displaying the accumulated unanswered outgoing / incoming history information, and an address registration method for registering an e-mail address in association with the partner identification information A fixed sentence registration unit that registers one or more fixed phrases related to the generation of electronic mail in association with information for identifying whether the call is incoming or outgoing, and is registered in the fixed sentence registration unit One or more fixed sentences corresponding to incoming calls or one or more fixed sentences corresponding to outgoing calls are displayed on a display unit provided in the own telephone device, and any one of the fixed sentences is inserted or edited. An e-mail text generating means for generating a body or title of the e-mail, and an e-mail transmitting means for transmitting the generated e-mail text to a predetermined transmission destination. In a state in which the telephone device is not responding or a call is made and the destination is not responding to the call, or the unanswered call history information is selected in advance, When the operation is performed, the fixed phrase display means displays the one or more predetermined fixed phrases corresponding to either the incoming call or the outgoing call according to the state when the specific operation is performed. If any of the standard sentences is selected, the electronic mail sentence generation means includes an electronic text including the selected standard sentence or a sentence obtained by editing the selected standard sentence in a title or body. A mail text is generated, and the e-mail transmission means refers to the address registration means, and identifies the other party included in the incoming call or outgoing call party identification information or the selected unanswered outgoing / incoming call history information If the e-mail address associated with the information is set as the destination and a transmission operation related to the transmission of the e-mail is performed, the e-mail including the e-mail sentence generated by the e-mail sentence generation unit A mail is transmitted to the set transmission destination.

  According to the present invention, when an incoming call cannot be received and the incoming call cannot be answered, the current situation, the availability of a return call, etc. can be transmitted to the calling side efficiently and without fail, and the unanswered incoming call can be efficiently transmitted. Can be managed. For example, when an incoming call arrives on a moving train or when you notice the presence of an unanswered call, you can easily generate and send an e-mail that includes the current situation and when you can make a call back. can do.

  In addition, when a call is made to a partner who cannot answer an incoming call and the other party has not answered, the message can be efficiently transmitted to the other party and the unanswered outgoing call can be managed efficiently. it can. For example, when a telephone call is made to a partner in a moving train, an e-mail asking about the other party's situation or whether to always receive a return call can be generated and transmitted with a simple operation.

It is a block block diagram of the mobile telephone 1 which concerns on one embodiment of this invention. It is an example of a fixed phrase registered in the fixed phrase registration unit 21. It is a flowchart figure of the mobile telephone 1 which concerns on one embodiment of this invention.

  Hereinafter, an embodiment of a telephone device (hereinafter referred to as the present device) 1 with an e-mail transmission function linked to incoming and outgoing calls according to the present invention will be described. The device 1 is, for example, a mobile phone with an electronic mail communication function such as a so-called smart phone.

  FIG. 1 is a block diagram of the apparatus 1. The apparatus 1 includes a control unit 10, an operation unit 11, a display unit 12, a call unit 13, a wireless communication unit 14, an unanswered outgoing / incoming information storage unit 15, a telephone number / address registration unit 16, a schedule registration unit 17, a presence / The position data acquisition unit 18, the email generation unit 20, the fixed sentence registration unit 21, and the email transmission / reception unit 22 are configured.

  The control unit 10 is means for controlling the entire apparatus 1 including control related to telephone calls and electronic mail communications. Details of the operation in the control unit 10 will be described later.

  The operation unit 11 is an operation unit of a general telephone device including a numeric keypad and function keys, and is a means for outputting various key operation information by a user using the device 1 to the control unit 10. The operation unit 11 may include a character input keyboard and mouse. Moreover, the tablet integrated with the display part 12 may be sufficient.

  The display unit 12 is a means for displaying various types of information including characters and graphics, including information related to outgoing / incoming histories and e-mails according to the present invention, such as a liquid crystal display or an EL (Electro Luminescence) display.

  The call unit 13 is a means for performing a call using a general telephone device, and outputs transmission voice data input from a microphone (not shown) to the control unit 10 and receives received voice data input from the control unit 10. Playback from a speaker (not shown).

  The wireless communication unit 14 is means for wirelessly communicating with the counterpart mobile phone 3 and the presence server 4 via the communication network 2, and encodes and modulates transmission data input from the control unit 10 or the e-mail transmission / reception unit 22. The received data received from the communication network 2 is demodulated and decoded and output to the control unit 10.

  The unanswered outgoing / incoming information storage unit 15 receives an unanswered outgoing call that has not been answered by the destination when the telephone call is made from the apparatus 1 to the communication network 2 side, or a telephone call is received from the communication network 2 side to the apparatus 1. At this time, it is means for storing unanswered outgoing / incoming call information related to an unanswered incoming call to which the device 1 did not respond. The unanswered outgoing / incoming information storage unit 15 stores the unanswered outgoing / incoming information input from the control unit 10, and stores the predetermined unanswered outgoing / incoming information stored in the control unit 10 in accordance with a request from the control unit 10. Output to.

  The telephone number / address registration unit 16 is means for registering information related to a telephone number / address provided in a general telephone device or electronic mail device. Data to be registered in the telephone number / address registration unit 16 is registered by a user using the apparatus 1 by operating the operation unit 11 or via a removable storage medium (for example, a USB memory) or the communication network 2.

  The schedule registration unit 17 is means for registering data relating to a schedule of a user who uses the apparatus 1. Data to be registered in the schedule registration unit 17 is registered by a user using the apparatus 1 by operating the operation unit 11 or via a removable storage medium or the communication network 2.

  The presence / position data acquisition unit 18 is means for acquiring data relating to the presence (state) of the apparatus 1 and the current position where the apparatus 1 exists. The presence of the device 1 is, for example, information such as presence / conference / business trip, and is managed by the presence server 4. The presence / position data acquisition unit 18 includes the wireless communication unit 14 and the communication network 2. The presence data of the present apparatus 1 is acquired from the presence server 4 via this. It should be noted that various known presence data management methods can be applied to the presence data management of the apparatus 1 in the presence server 4. For example, if the user of the device 1 uses the presence notification application software (not shown) of the device 1 to notify the presence identification code for identifying presence such as being present / meeting / business trip as appropriate. Good.

  Further, the data related to the current position where the present apparatus 1 exists is, for example, data by GPS (Global Positioning System), and the presence / position data acquisition unit 18 may have a built-in GPS function (not shown). )

  The e-mail generator 20 is a means for generating the text and title of the e-mail. The user of the device 1 operates the operation unit 11 to select a fixed sentence registered in the fixed sentence registration unit 21 and, if necessary, operates the operation unit 11 to edit the text or title of the e-mail. To do. If there is no appropriate standard sentence, the operation unit 11 is operated to create a new text or title. It is also possible to register part or all of the newly created text in the fixed sentence registration unit 21 as a new fixed sentence.

  The fixed phrase registration unit 21 is a means for previously registering various fixed phrases corresponding to the schedule and state of the user who uses the apparatus 1.

  The e-mail transmission / reception unit 22 is means for transmitting / receiving e-mail. When transmitting an e-mail, the e-mail generated by the e-mail generation unit 20 is transmitted to a destination designated by the control unit 10. The transmitted e-mail is stored in a memory (not shown) in the e-mail transmission / reception unit 22.

  When an e-mail is received, the transmission source, title, and text of the received e-mail are displayed on the display unit 12 via the control unit 10. The received e-mail itself is stored in a memory in the e-mail transmission / reception unit 22.

  FIG. 2 is an example of a fixed sentence registered in the fixed sentence registration unit 21. A column 201 is a fixed sentence number for identifying a fixed sentence.

  A column 202 is an item linked to the schedule data registered in the schedule registration unit 17. For example, when selecting a fixed sentence according to whether or not the schedule of the person who owns the apparatus 1 is in a meeting, the control unit 10 refers to the schedule registration unit 17, and the current time schedule is a time zone during the meeting. If the schedule is in a meeting, the column 202 selects a fixed phrase in a row that is a meeting.

  A column 203 is an item linked to the position data acquired by the presence / position data acquisition unit 18. For example, when the fixed sentence is selected according to whether or not the current position of the person who owns the device 1 is in-house, the control unit 10 determines whether or not the position data acquired by the presence / position data acquisition unit 18 is in-house. If it is determined that it is in-house, a fixed phrase in a row whose column 203 is an item corresponding to the in-house (other than business trip) is selected.

  A column 204 is an item linked to presence (state) data acquired by the presence / position data acquisition unit 18. For example, when the fixed sentence is selected according to whether or not the current state of the person who owns the device 1 is moving, the control unit 10 determines whether the state data acquired by the presence / position data acquisition unit 18 is moving. It is determined whether or not, and if it is moving, a fixed phrase in a row which is an item corresponding to the column 204 being moved is selected.

  A column 205 is an item that is linked to whether the apparatus 1 makes a call or receives a call. For example, when the present apparatus 1 is an incoming side, the control unit 10 selects a fixed phrase in a row whose column 205 is an incoming call.

  A column 206 is a fixed phrase, and is registered by a person who uses the apparatus 1 or a person who maintains the apparatus 1 by operating the operation unit 11 or using an external device (not shown). The e-mail generating unit 20 displays the candidates for the fixed phrases on the display unit 12 with the columns 202 to 205 as the search targets, and the person who sees them selects the appropriate fixed phrases by operating the operation unit 11. If necessary, edit the sentence by inserting characters in <> or adding and correcting.

  FIG. 3 is a flowchart for explaining the operation of the apparatus 1 according to the embodiment of the present invention. Hereinafter, the operation of the apparatus 1 will be described with reference to FIGS.

  This flow starts when the power is turned on (S300), and in the standby state, whether there is an incoming call (S310), whether there is a call (S320), whether there is an unanswered call history display operation (S330), electronic The presence / absence of mail reception (S340), the presence / absence of telephone number / address registration (S350), and the presence / absence of fixed sentence registration (S360) are monitored.

  In S310, when an incoming call is detected (S310, YES), the control unit 10 acquires the other party's telephone number and monitors whether or not the own terminal has responded (S311). Here, the other party telephone number is extracted from the caller information included in the call control message (for example, Invite in the SIP system) related to the incoming call input via the wireless communication unit 14. Further, information regarding whether or not the own terminal has responded monitors whether or not an off-hook operation has been performed from the operation unit 11.

  When the user of the device 1 goes off-hook and responds to the incoming call (S312: YES), a series of processing from the start to the end of the normal call is executed (S315), and the process returns to S310.

  If the user of the device 1 does not respond to the incoming call (S312: NO), the process proceeds to S313, where the presence or absence of a specific operation (for example, “# 0” is pressed) is monitored and there is no specific operation (S313, NO). If the line is not disconnected and the timeout (for example, one minute from the incoming call) has not occurred (S314, NO), the process returns to S312 and the determinations of S312 and S313 are repeated.

  When the line is disconnected or timed out (YES in S314), the date and time of the incoming call and the sender information are stored in the unanswered outgoing / incoming information storage unit 15 as an unanswered incoming call history (S316), S310 Return to.

  In S312, the case where the user of the device 1 does not respond to an incoming call is a case where the user cannot respond to the incoming call (for example, during a meeting), and the manner mode or answering function (not described) is provided. Is activated and automatically disconnects after a predetermined time, it is assumed here that the user has not responded to the incoming call, and the incoming information remains in the unanswered outgoing / incoming information storage unit 15 as an unanswered incoming call history. .

  If a specific operation is performed during an incoming call (S313, YES), the process proceeds to S333. The processing after S333 will be described later.

  In S320, when a call is detected (S320, YES), the control unit 10 acquires the other party's telephone number as a call destination and monitors whether the call destination has responded (S321). If the call destination responds (S322, YES), the process proceeds to S315 described above, a series of processes from the start to the end of a normal call is executed, and the process returns to S310.

  If the transmission is interrupted without answering the call destination and the line is disconnected (S322, NO), the date and time of the call and the information of the call destination are used as the unanswered call history, and the unanswered call information storage unit 15 of the present apparatus 1 is used. (S323) and the presence / absence of a specific operation is monitored (S324). The specific operation in S324 may be the same as the specific operation in S313.

  If there is no specific operation (S324, NO) and time-out (for example, 1 minute) (S325, YES), the process returns to S310. If a specific operation has been performed before the timeout (S325, NO), the process proceeds to S333. The processing after S333 will be described later.

  In S330, when an unanswered call history display operation is performed (S330, YES), the control unit 10 displays a list of unanswered call history information stored in the unanswered call information storage unit 15 on the display unit 12. (S331), the presence or absence of a specific operation including designation of any unanswered outgoing / incoming call history being displayed is monitored (S332). If a specific operation is performed (S332, YES), the process proceeds to S333. When the specific operation is not performed (S332, NO), the process proceeds to S340.

  In S333, the control unit 10 activates the e-mail generation unit 20 and the e-mail transmission / reception unit 22, refers to the telephone number / address registration unit 16, and sets an e-mail address corresponding to the other party's telephone number as a transmission destination. The process proceeds to S334.

  Here, the other party telephone number varies depending on the flow up to S333. In the case of the flow from YES in S313, the telephone number of the caller of the incoming call that arrived at the apparatus 1 obtained in S311 is the other party telephone number. In the case of the flow from YES, the destination telephone number of the outgoing call sent from the apparatus 1 acquired in S321 is the partner telephone number. In the case of the flow from YES in S332, the caller or callee of the specified unanswered call origination / reception history is the other party telephone number.

In step S334, the e-mail generation unit 20 displays a fixed sentence corresponding to the schedule / location / state / departure on the display unit 12. Here, the schedule is a schedule registered in the schedule registration unit 17, and the place / state is the position and state acquired by the presence / position data acquisition unit 18. Outgoing / incoming calls are identified based on whether the flow to S334 is a flow from YES in S324, which is a transmission system, or a flow from YES in S313, which is an incoming system. In the case of the flow from YES in S332 of the unanswered arrival / departure history display system, the flow is identified based on whether the designated unanswered arrival / departure history is an outgoing history or an incoming history. Then, using the schedule / location / status / departure / retrieval key as a search key, the column 202 to the column 205 in FIG. 2 are searched, and the corresponding fixed phrases are displayed on the display unit 12. In FIG. = Conference room, State = Conference, Departure / Departure = Send line No. 2 “(1) Currently in a conference, but contacted urgently. (2) Since it cannot be handled during the conference, <> Please do "is displayed.

  The user of the apparatus 1 selects the displayed standard text and adds the text within <> or modifies and appends the standard text itself to edit the text and title of the email (S 335). . If there is no appropriate fixed sentence, it is possible to display another fixed sentence by operating the operation unit 11 or to create a full sentence by the character input function of the operation part 11.

  If this editing work is before the transmission operation is performed (S336, No), it can be edited indefinitely. If a cancel operation is performed during editing (S338, YES), the control unit 10 stops editing the e-mail and returns to S310.

  When the editing is completed and a transmission operation is performed (S336, YES), the e-mail transmitting / receiving unit 22 transmits the e-mail including the edited or newly created text and title to the destination set in S333 (S337). ), And returns to S310.

  In S340, when the reception of the electronic mail is detected (S340, YES), the control unit 10 displays or accumulates the received electronic mail (S341). The processing related to the reception of the electronic mail is the same as the reception processing in a general electronic mail communication apparatus, and detailed description thereof is omitted.

  When a telephone number / address registration operation is performed in S350 (S350, YES), the control unit 10 registers the input telephone number or e-mail address in association with the telephone number / address registration unit 16 ( S351).

  In this registration process, the input of the telephone number or the e-mail address is copied from the telephone number stored in the unanswered outgoing / incoming call history information storage unit 15 or the transmitted / received e-mail stored in the e-mail transmitting / receiving unit 22. May be entered. Note that this registration target partner is, for example, a partner (for example, a direct manager) who can keep in touch frequently even during a meeting or business trip.

  In S360, when a standard sentence registration / edit operation is performed (S360, YES), the control unit 10 registers a new standard sentence input by the user using the apparatus 1 in the standard sentence registration unit 21. Or edit / update the fixed phrase registered in the fixed phrase registration unit 21 (S361), and return to S310.

  The embodiment of the present invention has been described above. According to the present invention, when an incoming call cannot be received and the incoming call cannot be answered, the current situation and the availability of the return call can be transmitted to the calling side efficiently and without fail, and the unanswered incoming call can be efficiently transmitted. Can be managed. For example, when an incoming call arrives on a moving train or when you notice the presence of an unanswered call, you can easily generate and send an e-mail that includes the current situation and when you can make a call back. can do.

  In addition, when a call is made to a partner who cannot answer an incoming call and the other party has not answered, the message can be efficiently transmitted to the other party and the unanswered outgoing call can be managed efficiently. it can. For example, when a telephone call is made to a partner in a moving train, an e-mail asking about the other party's situation or whether to always receive a return call can be generated and transmitted with a simple operation.

  Moreover, since it is possible to generate and send the above e-mail from the display of the unanswered outgoing / incoming history, forcibly disconnecting the incoming or outgoing call for the time being, After storing in the unanswered outgoing / incoming call information storage unit, it is possible to perform the work of generating and sending the e-mail later.

  Note that, as an embodiment of the present invention, a mobile phone with an e-mail function has been described as an example. However, the present invention is not limited to this, and the present invention is generally applicable to an apparatus having an e-mail transmission function and a telephone outgoing / incoming function. is there. For example, this apparatus may be a tablet terminal or a personal computer having a telephone function and an e-mail function.

1 ... Telephone device with e-mail transmission function linked to incoming / outgoing calls 2 ... Communication network (IP network / mobile phone network)
3 ... partner mobile phone 4 ... presence server 10 ... control unit 11 ... operation unit 12 ... display unit 13 ... call unit 14 ... wireless communication unit 15 ... unanswered Incoming / outgoing information storage unit 16 ... telephone number / address registration unit 17 ... schedule registration unit 18 ... presence / location data acquisition unit 20 ... e-mail generation unit 21 ... fixed phrase registration unit 22 ..Email transmission / reception unit

Claims (3)

A telephone device having an e-mail transmission function,
Caller identification information acquisition means for acquiring caller identification information for identifying the caller of the incoming call or the caller of the call when a call arrives or makes a call; Response determination means for determining whether or not a device has responded or whether or not a call destination has responded to the telephone call, and an unanswered telephone call or telephone call that has been determined that the response determination means has not responded Unanswered outgoing / incoming history information storage means for storing outgoing / incoming history information, and unanswered outgoing / incoming history information display means for displaying predetermined unanswered outgoing / incoming history information stored in the unanswered outgoing / incoming history information storage means Address registration means for registering an e-mail address in association with the partner identification information, and whether one or more fixed sentences relating to the generation of the e-mail are incoming calls or outgoing calls. Fixed-text registration means for registering in association with different information, and one or more fixed-text corresponding to incoming calls registered in the fixed-text registration means or one or more fixed-text corresponding to outgoing calls A fixed sentence display means for displaying on the display section, an electronic mail sentence generation means for inserting or editing any of the fixed sentences to generate a body or title of the electronic mail, and the generated electronic mail sentence for a predetermined E-mail transmission means for transmitting to a destination,
Either a state in which an incoming call arrives and the own telephone device does not respond to the incoming call or a state in which a call is made and the destination is not responding to the outgoing call or the unanswered outgoing / incoming call history information is selected When a predetermined specific operation is performed in the state,
The fixed phrase display means displays one or more predetermined fixed phrases corresponding to either incoming calls or outgoing calls on the display unit according to a state when the specific operation is performed,
The e-mail message generation unit generates an e-mail message that includes the selected fixed message or a sentence obtained by editing the selected fixed message in a title or body when any of the fixed messages is selected. ,
The e-mail transmission means refers to the address registration means and is associated with the other party identification information included in the incoming call or outgoing call party identification information or the selected unanswered outgoing / incoming call history information. When an e-mail address is set in the transmission destination and a transmission operation related to transmission of the e-mail is performed, an e-mail including the e-mail text generated by the e-mail text generation means is transmitted to the set transmission destination A telephone device having a telephone-linked electronic mail transmission function. The telephone device according to claim 1, further comprising schedule registration means for registering a schedule,
The standard text registered in the standard text registration means is associated with the schedule registered in the schedule registration means, and the standard text display means refers to the schedule registration means, and the current date and time schedule A telephone apparatus having a telephone-linked e-mail transmission function, wherein one or more fixed sentences associated with the e-mail are displayed on the display unit. 3. The telephone device according to claim 1, further comprising presence data acquisition means for periodically or irregularly acquiring presence data relating to a current position or current state of the own telephone device,
The standard text registered in the standard text registration unit is associated with the presence data, and the standard text display unit stores one or more standard texts associated with the presence data acquired by the presence data acquisition unit. A telephone device having a telephone-linked electronic mail transmission function, characterized by being displayed on the display unit.

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