JP2014219756A - Information processing device, communications system, information processing method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To effectively utilize rights whereby preferential treatment can be received.SOLUTION: An information processing device comprises an acquisition unit and a control unit. The acquisition unit acquires user information relating to users granted rights whereby preferential treatment can be received. The control unit performs control whereby the user receives notifications relating to the rights whereby preferential treatment can be received, the control performed on the basis of user information (user information relating to users granted rights whereby preferential treatment can be received) acquired by the acquisition unit.

Description

  The present technology relates to an information processing apparatus. More specifically, the present invention relates to an information processing apparatus, a communication system, an information processing method therefor, and a program for causing a computer to execute the method.

  Conventionally, there exists a communication system that distributes coupon information such as a discount coupon of a store to customers of the store. For example, an information distribution system in which each of a plurality of communication devices transfers distribution information to another communication device using wireless communication has been proposed (for example, see Patent Document 1).

JP 2005-252755 A

  In the above-described conventional technology, distribution information can be transferred using a plurality of communication devices without providing a specific server or the like.

  Here, for example, a case is assumed where coupon information of a coupon for a izakaya for which a time limit is set is distributed to customers of the izakaya. For example, when the customer is excited at the tavern, it is assumed that the time limit has passed without the customer noticing. In this case, the customer cannot use the coupon information. Moreover, it is preferable for the izakaya side to open the store within the time limit and use the coupon information so that the customer can use the izakaya comfortably. As described above, it is preferable to effectively use the right for both the user who is given the right to receive preferential treatment and the service provider who has given the right.

  The present technology has been created in view of such circumstances, and aims to effectively use the right to receive preferential treatment.

  The present technology has been made to solve the above-described problems. The first aspect of the present technology is an acquisition unit that acquires user information related to a user who is given a right to receive preferential treatment, and the above-described acquisition. An information processing apparatus including a control unit that performs control for giving the user notification regarding the right based on user information, an information processing method thereof, and a program that causes a computer to execute the method. Thereby, based on the user information regarding the user who is given the right to receive preferential treatment, the user is notified of the right.

  In the first aspect, the control unit may determine whether to change the right based on the acquired user information and notify the user of the determination result. . Thereby, based on the acquired user information, it is determined whether or not the right is changed, and the user is notified of the determination result.

  In the first aspect, the control unit may invalidate the right when the acquired user information satisfies a predetermined condition. Thus, when the acquired user information satisfies a predetermined condition, the right is invalidated.

  In the first aspect, the acquisition unit acquires the user entry time and exit time at the place where the right is exercised as the user information, and the control unit acquires the acquired entry time and exit time. The right may be invalidated when the staying time at which the user stays at the place, which is specified by the time, is large with reference to a predetermined time related to the right. Thereby, when the stay time specified by the entrance time and the exit time is large with reference to a predetermined time related to the right, the right is invalidated.

  Further, in this first aspect, the control unit warns that the right is invalidated when the stay time becomes the predetermined time or a time within a predetermined range based on the predetermined time. May be notified to the user. Thereby, when the staying time becomes a predetermined time or a time within a predetermined range based on the predetermined time, an effect that the user is notified of a warning that the right becomes invalid is brought about.

  In the first aspect, the control unit may notify the user of the warning by displaying the warning on a display unit or by outputting the warning voice from a voice output unit. This brings about the effect | action of notifying the warning to a user by the display or audio | voice output of a warning.

  In addition, in the first aspect, the control unit exits within a second predetermined time that is shorter than the predetermined time when the degree of congestion at the place where the right is exercised is high based on a predetermined value. Then, the user may be notified that the preferential treatment related to the right is increased. As a result, if the degree of congestion at the place where the right is exercised is high with respect to a predetermined value, the user will increase the preferential treatment related to the right by leaving within a time shorter than the predetermined time (second predetermined time). It has the effect of notifying.

  Further, in the first aspect, the control unit may provide a second predetermined time that is shorter than the predetermined time when a value related to the user's expenditure at the place where the right is exercised is low with respect to a predetermined value. You may make it notify the said user that the preferential treatment concerning the said right will be raised if it leaves in time. As a result, if the value related to the user's expenditure at the place where the right is exercised is low with respect to the predetermined value, the preferential treatment related to the right will be enhanced if the user leaves within a time shorter than the predetermined time (second predetermined time). This brings about the effect of notifying the user of the effect.

  Further, in this first aspect, the control unit changes the preferential content related to the right when the user leaves within the second predetermined time after giving a notice to increase the preferential treatment. You may make it perform. As a result, when the user leaves within the second predetermined time after giving the notice to increase the preferential treatment, there is an effect that the preferential content related to the right is changed.

  In the first aspect, the acquisition unit acquires, as the user information, information on the attitude of the user staying at the place where the right is exercised, and the control unit acquires the acquired user information as a predetermined value. If the condition is satisfied, a warning may be sent to the user that the right is invalid if the user's attitude is not improved. As a result, when the acquired user information satisfies a predetermined condition, the user is notified of a warning that the right is invalid unless the user's attitude is improved.

  In the first aspect, the control unit invalidates the right when the acquired user information satisfies the predetermined condition for a predetermined time after performing the warning. It may be. As a result, when a state where the user information satisfies the predetermined condition continues for a predetermined time after the warning is given, the right is invalidated.

  In the first aspect, the control unit may change the preferential content of the right based on an evaluation value calculated based on the acquired user information. This brings about the effect that the preferential content of the right is changed based on the evaluation value calculated based on the user information.

  In the first aspect, the control unit is entitled to receive preferential treatment at the specific location based on the degree of congestion at the place where the right is exercised and the degree of congestion at a specific location other than the location. It may be determined whether the second right is given to the user existing in the place. Accordingly, a user who has a right (second right) at a specific place based on the degree of congestion at a place where the right is exercised and the degree of congestion at a specific place other than the place at that place. It brings about the effect of judging whether or not to give to the.

  In addition, the second aspect of the present technology provides an acquisition device that acquires user information related to a user who has been given a right to receive preferential treatment, and a notification regarding the right based on the acquired user information. A communication system including an information processing apparatus that controls the above, an information processing method thereof, and a program for causing a computer to execute the method. Thereby, based on the user information regarding the user who is given the right to receive preferential treatment, the user is notified of the right.

  According to the present technology, it is possible to achieve an excellent effect that the right to receive preferential treatment can be used effectively.

It is a block diagram showing an example of functional composition of information processor 100 in a 1st embodiment of this art. It is a figure which shows the example of a display of the coupon information displayed on the display part 141 of the information processing apparatus 100 in 1st Embodiment of this technique. It is a figure which shows the example of a display of the coupon information displayed on the display part 141 of the information processing apparatus 100 in 1st Embodiment of this technique. It is a figure showing typically the example of use of coupon information by information processor 100 in a 1st embodiment of this art. It is a flowchart which shows an example of the process sequence of the coupon information utilization process by the information processing apparatus 100 in 1st Embodiment of this technique. It is a flowchart which shows an example of the process sequence of the coupon information utilization process by the information processing apparatus 100 in 1st Embodiment of this technique. It is a figure showing an example of composition of communications system 200 in a 2nd embodiment of this art. It is a figure showing an example of arrangement of communication system 200 in a 2nd embodiment of this art. It is a figure which shows typically an example of the memory content of the customer information storage part 330 in 2nd Embodiment of this technique. It is a sequence chart which shows the example of a communication process between each apparatus which comprises the communication system 200 in 2nd Embodiment of this technique. It is a flowchart which shows an example of the process sequence of the coupon information utilization process by the shop side information processing apparatus 300 in 2nd Embodiment of this technique. It is a figure which shows the example of a display of the coupon information displayed on the display part 141 of the information processing apparatus 400 in 3rd Embodiment of this technique. It is a flowchart which shows an example of the process sequence of the coupon information invalidation process by the shop side information processing apparatus 300 in 3rd Embodiment of this technique. It is a figure which shows the example of a display of the coupon information displayed on the display part 141 of the information processing apparatus 400 in 4th Embodiment of this technique. It is a flowchart which shows an example of the process sequence of the coupon information change process by the shop side information processing apparatus 300 in 4th Embodiment of this technique. It is a flowchart which shows an example of the process sequence of the coupon information change process by the shop side information processing apparatus 300 in 4th Embodiment of this technique. It is a figure showing an example of composition of communications system 600 in a 5th embodiment of this art. It is a figure which shows the example of a display of the coupon information displayed on the display part 141 of the information processing apparatus 630 in 5th Embodiment of this technique. It is a sequence chart which shows the example of a communication process between each apparatus which comprises the communication system 600 in 5th Embodiment of this technique. It is a figure showing an example of composition of communications system 700 in a 6th embodiment of this art. It is a figure which shows typically an example of the memory content of the customer information storage part 713 in 6th Embodiment of this technique.

Hereinafter, modes for carrying out the present technology (hereinafter referred to as embodiments) will be described. The description will be made in the following order.
1. First embodiment (an example in which an information processing device owned by a customer determines a warning that coupon information is invalid or whether coupon information is valid or invalid)
2. Second embodiment (an example in which a device other than an information processing device owned by a customer determines a warning that coupon information is invalid or valid / invalid of coupon information)
3. Third embodiment (example of determining validity / invalidity of coupon information based on customer attitude)
4). 4th Embodiment (example which changes the content of coupon information based on the congestion degree in a store, and the unit price per unit time of a customer)
5. Fifth embodiment (example of giving coupon information of nearby stores)
6). Sixth embodiment (example in which customer information regarding a plurality of stores is managed by a server on a network)

<1. First Embodiment>
[Configuration example of information processing device]
FIG. 1 is a block diagram illustrating a functional configuration example of the information processing apparatus 100 according to the first embodiment of the present technology.

  The information processing apparatus 100 includes an acquisition unit 110, a control unit 120, a coupon information storage unit 130, and an output unit 140. The information processing apparatus 100 is, for example, an information processing apparatus (for example, a mobile phone, a smartphone, or a tablet terminal) that can acquire various types of information.

  The acquisition unit 110 is an acquisition unit that acquires various types of information (for example, pub coupon information, customer information), and outputs each acquired information to the control unit 120. Here, coupon information is information (for example, electronic privilege) regarding coupon coupons, such as a discount coupon of a pub, for example. Moreover, when holding valid coupon information, it can grasp | ascertain as having the right (right to use coupon information) to receive preferential treatment. Moreover, customer information is information for specifying the customer's entrance time and exit time, for example, in a tavern that uses coupon information.

  The acquisition unit 110 can acquire various types of information using, for example, wireless communication (for example, non-contact wireless communication, wireless LAN (Local Area Network)). Moreover, the acquisition part 110 can acquire various information using the image data produced | generated by the imaging device, for example. For example, the imaging device captures a two-dimensional code (for example, a QR code (registered trademark) (Quick Response code)) to generate image data including the two-dimensional code. And the acquisition part 110 analyzes the produced | generated image data, and acquires valid information (for example, coupon information of a pub).

  Here, the QR code is a matrix type two-dimensional code in which small rectangles (including “round” -shaped rectangles arranged at three corners) are arranged vertically and horizontally according to a predetermined rule. Further, by imaging and reading the QR code, various information (for example, coupon information) corresponding to each rectangle arranged in the QR code can be acquired.

  A bar code may be displayed and used instead of the QR code. Also, other multidimensional codes may be displayed and used.

  The control unit 120 controls each unit of the information processing apparatus 100 based on a control program. The control unit 120 is realized by a CPU (Central Processing Unit), for example.

  For example, the control unit 120 causes the coupon information storage unit 130 to store the coupon information acquired by the acquisition unit 110. In addition, the control unit 120 performs control for notifying the customer of coupon information stored in the coupon information storage unit 130 based on the customer information (user information) acquired by the acquisition unit 110. Here, the customer information is, for example, the entry time and the exit time of the customer at a place (for example, a pub) where the right related to the coupon information is exercised.

  For example, the control unit 120 determines whether the customer's stay time at a place (for example, an izakaya) where the right related to coupon information is exercised is a predetermined time (effective time) or a time within a predetermined range based on this (for example, an effective time). 10 minutes before, the customer is notified of the warning. For example, the customer can be notified of a warning that the rights are invalidated. This notification can be performed by, for example, displaying a warning on the display unit 141 or outputting a warning voice from the voice output unit 142. Here, the staying time of the customer is specified by, for example, customer information (for example, an entry time and an exit time) acquired by the acquisition unit 110.

  For example, when the customer information acquired by the acquisition unit 110 satisfies a predetermined condition, the control unit 120 invalidates the coupon information stored in the coupon information storage unit 130. For example, the control unit 120 invalidates the coupon information when the stay time of the customer is large with reference to a predetermined time (valid time) related to the coupon information. For example, the control unit 120 invalidates the coupon information by deleting the coupon information stored in the coupon information storage unit 130.

  The coupon information storage unit 130 stores the coupon information acquired by the acquisition unit 110, and supplies the stored coupon information to the control unit 120.

  The output unit 140 includes a display unit 141 and an audio output unit 142. The display unit 141 is a display unit that displays various types of information (for example, display screens shown in FIGS. 2 and 3) based on the control of the control unit 120. As the display unit 141, for example, a display panel such as an organic EL (Electro Luminescence) panel or an LCD (Liquid Crystal Display) panel can be used. The sound output unit 142 is a sound output unit (for example, a speaker) that outputs various sounds based on the control of the control unit 120.

[Coupon information display example]
2 and 3 are diagrams illustrating a display example of coupon information displayed on the display unit 141 of the information processing device 100 according to the first embodiment of the present technology.

  In a of FIG. 2, the display example of the coupon information notification screen 150 displayed immediately after the information processing apparatus 100 acquires coupon information is shown.

  The coupon information notification screen 150 displays that the coupon information has been acquired and the content of the coupon information, and also displays a save button 151 and a return button 152. In addition, the coupon information shown in FIG. 2a includes, for example, an effective time (2 hours) and a discount rate (20%).

  The save button 151 is a button that is pressed when the coupon information displayed on the coupon information notification screen 150 is stored in the coupon information storage unit 130. For example, when the save button 151 is pressed, the coupon information displayed on the coupon information notification screen 150 and the pressing time are associated and stored in the coupon information storage unit 130. Thereby, the coupon information displayed on the coupon information notification screen 150 becomes valid.

  The return button 152 is a button that is pressed when returning to the screen displayed immediately before. The same applies to each return button described below.

  As described above, the control unit 120 causes the display unit 141 to display the coupon information notification screen 150 immediately after the acquisition unit 110 acquires the coupon information. Thereby, the customer can visually confirm and confirm the coupon information displayed on the coupon information notification screen 150.

  FIG. 2 b shows a display example of the warning screen 155 displayed immediately before the coupon information stored in the coupon information storage unit 130 becomes invalid.

  The warning screen 155 displays that the coupon information becomes invalid after a predetermined time (for example, 10 minutes), and a return button 156 is displayed.

  As described above, the control unit 120 causes the display unit 141 to display the warning screen 155 immediately before the coupon information stored in the coupon information storage unit 130 becomes invalid. Thereby, the customer can visually confirm that the coupon information becomes invalid after a lapse of a predetermined time (for example, 10 minutes).

  FIG. 3 a shows a display example of a coupon information use screen 160 displayed when the information processing apparatus 100 uses coupon information.

  On the coupon information use screen 160, the fact that the coupon information is valid and the contents of the accounting such as the total amount are displayed, and an OK button 161 and a return button 162 are displayed.

  The OK button 161 is a button that is pressed after the customer confirms the content displayed on the coupon information usage screen 160. For example, when the OK button 161 is pressed, the coupon information stored in the coupon information storage unit 130 is deleted.

  Thus, when the coupon information stored in the coupon information storage unit 130 is valid, it is possible to receive preferential treatment related to the coupon information. Therefore, the control unit 120 displays the coupon information usage screen 160 if the coupon information is valid when the acquisition unit 110 acquires the accounting information (for example, the total amount of food and beverage charges and information indicating that the store will open). Displayed on the unit 141. Thereby, the customer can visually confirm and confirm the contents (for example, the total amount and the discount amount) displayed on the coupon information utilization screen 160.

  FIG. 3 b shows a display example of the coupon information invalidity notification screen 165 displayed when the coupon information becomes invalid.

  On the coupon information invalidity notification screen 165, the fact that the coupon information is invalidated and the contents of the accounting such as the total amount are displayed, and an OK button 166 and a return button 167 are displayed.

  The OK button 166 is a button that is pressed after the customer confirms the content displayed on the coupon information invalid notification screen 165.

  As described above, when the transaction information is acquired by the acquisition unit 110, the control unit 120 displays the coupon information invalid notification screen 165 on the display unit 141 if the coupon information is invalid. Thereby, the customer can visually confirm and confirm the contents (for example, the total amount and the discount amount) displayed on the coupon information invalidity notification screen 165.

[Coupon information usage example]
FIG. 4 is a diagram schematically illustrating an example of using coupon information by the information processing apparatus 100 according to the first embodiment of the present technology. In FIG. 4, the example in the case where two customers (customer 11 who owns the information processing apparatus 100, customer 12) use the pub ABC where the clerk 10 is located is shown. Moreover, the information processing apparatus 100 shall acquire coupon information using the shop terminal 20 installed in the cash register of pub ABC.

  FIG. 4 a shows an example of acquiring coupon information when the customers 11 and 12 enter the pub ABC.

  For example, the acquisition unit 110 of the information processing apparatus 100 can acquire coupon information from the store terminal 20 using wireless communication (for example, contactless wireless communication). Thus, when coupon information is acquired, as shown to a of FIG. 2, the coupon information notification screen 150 is displayed on the display part 141 of the information processing apparatus 100. FIG. For example, when the save button 151 on the coupon information notification screen 150 is pressed, the coupon information displayed on the coupon information notification screen 150 is associated with the pressing time and stored in the coupon information storage unit 130. The Thereby, the coupon information displayed on the coupon information notification screen 150 becomes valid.

  In addition, you may make it notify to a customer by carrying out the audio | voice output from the audio | voice output part 142 that the coupon information was acquired, and the content of the coupon information.

  FIG. 4b shows a state where the customers 11 and 12 are enjoying eating and drinking at the pub ABC.

  Here, for example, a case where a predetermined time (for example, 10 minutes) before the time (for example, 20:31) when the coupon information stored in the coupon information storage unit 130 becomes invalid is assumed. In this case, a warning screen 155 is displayed on the display unit 141 of the information processing apparatus 100 as shown in FIG. The customer may be warned by voice output from the voice output unit 142 that the coupon information becomes invalid after a predetermined time (for example, 10 minutes).

  Thus, the customers 11 and 12 who have seen the warning screen 155 displayed on the display unit 141 open the pub ABC within 10 minutes and use the coupon information, or give up using the coupon information and the pub ABC It is possible to determine whether to continue eating and drinking at

  In addition, when the time (for example, 20:31) when the coupon information memorize | stored in the coupon information memory | storage part 130 becomes invalid passes, the control part 120 is the coupon information memorize | stored in the coupon information memory | storage part 130 Erase.

  FIG. 4c shows an example of using coupon information when the customers 11 and 12 open a pub ABC.

  For example, when the coupon information stored in the coupon information storage unit 130 is valid (for example, a time earlier than 20:31), the coupon information can be used. For example, the acquisition unit 110 of the information processing apparatus 100 acquires accounting information (for example, the total amount of food and beverage charges, information indicating that a store is opened) from the store terminal 20 using wireless communication (for example, contactless wireless communication). be able to. As described above, when the transaction information is acquired, the coupon information utilization screen 160 is displayed on the display unit 141 of the information processing apparatus 100 as illustrated in FIG.

  For example, when the OK button 161 on the coupon information usage screen 160 is pressed, the valid information indicating that the coupon information displayed on the coupon information usage screen 160 is valid is wireless communication (for example, non-contact Is transmitted to the store terminal 20 using wireless communication. In this case, for example, the fact that the coupon information displayed on the coupon information utilization screen 160 is valid is displayed on the display unit (not shown) of the shop terminal 20. When the valid information is acquired in this way, the store terminal 20 displays the value obtained by subtracting the discount amount specified by the coupon information corresponding to the valid information from the total amount as the total amount of the customer. (Not shown). Thereby, the customers 11 and 12 can receive preferential treatment (for example, 20% discount) of the coupon information displayed on the coupon information utilization screen 160.

  For example, the customer 11 displays the coupon information utilization screen 160 on the display unit 141 of the information processing apparatus 100 and informs the clerk 10 that the coupon information is valid, and the clerk 10 indicates that the coupon information is valid. May be input to the store terminal 20.

  Here, for example, when the time when the coupon information stored in the coupon information storage unit 130 becomes invalid (for example, 20:31) has elapsed, the coupon information is deleted from the coupon information storage unit 130. In this case, for example, when the acquisition unit 110 of the information processing apparatus 100 acquires the transaction information from the store terminal 20 using wireless communication, the display unit 141 of the information processing apparatus 100 is illustrated in FIG. The coupon information invalid notice screen 165 is displayed.

  For example, when the OK button 166 on the coupon information invalidity notification screen 165 is pressed, invalid information indicating that the coupon information displayed on the coupon information invalidity notification screen 165 is invalid uses wireless communication. To the store terminal 20. In this case, for example, the fact that the coupon information displayed on the coupon information invalidity notification screen 165 is invalid is displayed on a display unit (not shown) of the shop terminal 20. In this case, the customers 11 and 12 cannot receive preferential treatment (for example, 20% discount) of the deleted coupon information.

[Operation example of information processing device]
FIG. 5 is a flowchart illustrating an example of a processing procedure of coupon information use processing by the information processing apparatus 100 according to the first embodiment of the present technology.

  First, the acquisition unit 110 acquires coupon information (step S901). For example, as illustrated in a of FIG. 4, the acquisition unit 110 can acquire coupon information from the store terminal 20 using wireless communication (step S <b> 901). Moreover, the control part 120 displays the coupon information acquired in this way on the display part 141. FIG. Further, the control unit 120 associates the coupon information acquired in this way with the current time and stores the coupon information in the coupon information storage unit 130. Note that the storage in the coupon information storage unit 130 may be automatically performed or may be performed based on a user operation (for example, a pressing operation of the save button 151 illustrated in a of FIG. 2).

  Subsequently, the control unit 120 determines whether or not a predetermined time (for example, 10 minutes before the valid time) of the coupon information stored in the coupon information storage unit 130 has elapsed (step S902). When the predetermined time of the coupon information has not elapsed (step S902), the process proceeds to step S906. In addition, when a user operation for displaying the coupon information stored in the coupon information storage unit 130 on the display unit 141 is performed, the control unit 120 displays the coupon information based on the user operation. 141 is displayed. Steps S902 and S903 are an example of a control procedure described in the claims.

  When the predetermined time of the coupon information has passed (step S902), the control unit 120 warns the customer that the coupon information becomes invalid when the valid time has passed (step S903). For example, as shown in FIG. 2 b, a warning is given to the customer by displaying a warning screen 155 on the display unit 141. This warning may be performed at a predetermined interval (for example, at an interval of 1 minute) after elapse of a predetermined time, or may be continuously performed until a user operation is performed.

  Subsequently, the control unit 120 determines whether or not the valid time of the coupon information stored in the coupon information storage unit 130 has elapsed (step S904). When the valid time of the coupon information has elapsed (step S904), the control unit 120 deletes the coupon information for which the valid time has elapsed from the coupon information storage unit 130 (step S905).

  If the valid time of the coupon information has not elapsed (step S904), the control unit 120 determines whether the customer has left the coupon information store within the valid time (step S906). For example, when the acquisition unit 110 acquires accounting information from the store terminal 20 using wireless communication within the effective time, as shown in FIG. It can be determined that the customer has left the store for the coupon information (step S906). On the other hand, if the acquisition unit 110 has not acquired the transaction information from the store terminal 20 within the valid time, the control unit 120 determines that the customer has left the coupon information store within the valid time. Cannot be performed (step S906).

  Further, for example, it may be determined whether or not the customer has left the store of coupon information using the position information. For example, the information processing apparatus 100 includes a GPS (Global Positioning System) receiver. And the control part 120 judges whether the customer came out of the shop of coupon information based on the positional information (for example, latitude and longitude) acquired by the GPS receiver. For example, the control unit 120 sets the position where the coupon information is acquired (for example, the store position of the coupon information) as the reference position. Then, the control unit 120 determines whether or not the position (current position) specified by the latest position information is within a predetermined range (for example, a range in the store) from the reference position. In this case, when the current position is within the predetermined range, the control unit 120 determines that the customer is not out of the coupon information store, and when the current position is not within the predetermined range, Can be determined to have left the coupon information store. Step S906 is an example of an acquisition procedure described in the claims.

  If it is determined that the customer has left the coupon information store within the valid time (step S906), the control unit 120 notifies the store side that the coupon information is valid (step S907). . For example, as shown in a of FIG. 3, by displaying a coupon information utilization screen 160 on the display unit 141, it is possible to notify the store side that the coupon information is valid.

  In the above example, the customer is warned when a predetermined time of coupon information (for example, 10 minutes before the valid time) has passed, and the coupon information is invalidated when the valid time of the coupon information has passed. Indicated. However, for example, a warning is given to the customer when the valid time of the coupon information has elapsed, and the coupon information is deleted when a predetermined time (for example, 5 minutes) has elapsed since the effective time of the coupon information has elapsed. It may be.

  Further, the customer may be warned in two stages, that is, when a predetermined time of the coupon information (for example, 10 minutes before the effective time) has elapsed and when the effective time of the coupon information has elapsed. An example of this is shown in FIG.

[Operation example of information processing device]
FIG. 6 is a flowchart illustrating an example of a processing procedure of coupon information use processing by the information processing apparatus 100 according to the first embodiment of the present technology. 6 is a modification of part of the processing procedure shown in FIG. 5. Therefore, the same reference numerals are given to the same parts as those in FIG. 5, and a part of the description is omitted. .

  When the valid time of the coupon information has passed (step S904), the control unit 120 warns the customer that the coupon information is valid if the store opens immediately (step S911). This warning may be performed at a predetermined interval (for example, every 30 seconds) until a predetermined time (for example, 5 minutes) elapses from the valid time, or until a user operation is performed. It may be performed continuously.

  Subsequently, the control unit 120 determines whether the customer has left the coupon information store within a predetermined time (for example, 5 minutes) from the valid time (step S912). If the customer leaves the coupon information store within a predetermined time (for example, 5 minutes) from the valid time (step S912), the process proceeds to step S907. On the other hand, if it cannot be determined that the customer has left the coupon information store within a predetermined time (for example, 5 minutes) from the valid time (step S912), the process proceeds to step S905.

  Thus, in 1st Embodiment of this technique, the coupon information is validated with respect to the customer who left the store within the valid time of the coupon information for which the valid time is set. That is, a customer who leaves the store within the valid time of the coupon information for which the valid time is set can exercise the right to use the coupon information (the right to receive preferential treatment for the coupon information).

  On the other hand, it is assumed that there are customers who have acquired the coupon information but want to relax at the store. Therefore, the coupon information is invalidated for customers who do not leave the store within the valid time of the coupon information. That is, a customer who has not left the store within the valid time of the coupon information for which the valid time is set cannot exercise the right to use the coupon information (the right to receive preferential treatment for the coupon information).

  Thereby, the customer who left the store within the valid time of the coupon information can comfortably obtain the coupon (privilege). In addition, since the store side can reduce the stay time (stay time) of the customer, it is possible to realize a communication system in which both gain profits. In other words, it is possible to realize a communication system that can control the staying time of the customer and increase the turnover rate of the shop. Thereby, the customer can be returned comfortably and quickly, and the customer can be guided to a desired behavior. Moreover, coupon information can be used effectively. That is, the right to receive preferential treatment at the store can be used effectively.

  Moreover, in 1st Embodiment of this technique, when the customer opened a store within the valid time of coupon information, the example which acquires the right which receives a certain preferential treatment (discount) was shown. However, for example, the preferential content (coupon content) may be changed according to the customer's opening timing. For example, when the store opens earlier than a predetermined time based on the valid time, the preferential content (coupon content) may be changed to be higher. For example, it is assumed that the valid time is 2 hours, the normal preferential content is 20% discount, the predetermined time is 30 minutes, and the high preferential content is 30% discount. In this case, if the store opens within 1 hour and 30 minutes after entering the store, it is changed to a preferential content (30% discount) that is increased.

  Further, for example, when the store opens after the expiration of the valid time, the preferential content may be changed to be low. For example, assume that the effective time is 2 hours, the normal preferential content is 20% discount, and the low preferential content is a discount rate according to the passage of time (for example, 1% decrease every 1 minute) To do. In this case, if the store opens 2 hours and 11 minutes after entering the store, the preferential content is changed to be worse (9% discount) than the normal preferential content (20% discount).

<2. Second Embodiment>
In 1st Embodiment of this technique, the information processing apparatus which a customer owns shown the example which judges the warning that coupon information becomes invalid, and the validity of coupon information. Here, a device other than the information processing device owned by the customer may determine whether the coupon information is invalid or whether the coupon information is valid or invalid.

  Therefore, in the second embodiment of the present technology, an example in which a device other than the information processing device owned by the customer determines a warning that the coupon information is invalid or whether the coupon information is valid or invalid is shown.

[Configuration example of communication system]
FIG. 7 is a diagram illustrating a configuration example of the communication system 200 according to the second embodiment of the present technology.

  The communication system 200 includes customer information acquisition devices 211 and 212, a display device 220, a store side information processing device 300, and an information processing device 400. Note that the information processing apparatus 400 is obtained by modifying a part of the information processing apparatus 100 shown in FIG. For this reason, portions common to the information processing apparatus 100 are denoted by the same reference numerals, and a part of these descriptions is omitted. Moreover, the shop side information processing apparatus 300 is an information processing apparatus installed in the shop (for example, pub ABC) side.

  The store side information processing device 300 and the information processing device 400 are wireless communication devices compliant with, for example, IEEE (Institute of Electrical and Electronics Engineers) 802.11 specifications. And the shop side information processing apparatus 300 and the information processing apparatus 400 can exchange various information using a wireless communication function.

  Here, for example, a wireless local area network (LAN) can be used as the wireless communication used in the store side information processing apparatus 300 and the information processing apparatus 400. As this wireless LAN, for example, Wi-Fi (registered trademark) Direct, TDLS (Tunneled Direct Link Setup), or an ad hoc network can be used.

  Further, as wireless communication used for the store side information processing apparatus 300 and the information processing apparatus 400, for example, Bluetooth (registered trademark) (IEEE802.15.1), ZigBee (IEEE802.15.4), infrared communication, or the like is used. Can do. Further, as wireless communication used for the store side information processing apparatus 300 and the information processing apparatus 400, for example, non-contact wireless communication, public networks (for example, 3G (3rd Generation), LTE (Long Term Evolution)) are used. Also good.

  The customer information acquisition devices 211 and 212 acquire information (customer information) related to customers based on the control of the store-side information processing device 300, and output the acquired customer information to the store-side information processing device 300. . The customer information acquisition devices 211 and 212 are realized by, for example, an imaging device that images a subject and generates image data. As described above, when an imaging device is used as the customer information acquisition devices 211 and 212, image data (an image including a customer's face) generated by the imaging device is output to the store-side information processing device 300 as customer information. The

  The display device 220 is a display device that displays various information based on the control of the store-side information processing device 300. As the display device 220, for example, an input / output device capable of ordering a menu by pressing a desired menu from menus displayed on the touch panel can be used. This input / output device is installed, for example, in each table of a pub. Further, an audio output unit (for example, a speaker) may be provided in the display device 220 so that content similar to the display content is output as audio.

  The store-side information processing device 300 includes a wireless communication unit 310, a control unit 320, and a customer information storage unit 330. The shop-side information processing device 300 provides, for example, various coupon information (for example, information for displaying the coupon information notification screen 150 shown in FIG. 2a) to another information processing device (for example, the information processing device 400). Server. Moreover, the shop side information processing apparatus 300 memorize | stores and manages the information (customer information) regarding the customer who owns the information processing apparatus which provided coupon information, for example.

  The wireless communication unit 310 transmits and receives various types of information to and from other information processing apparatuses (for example, the information processing apparatus 400) using wireless communication based on the control of the control unit 320. For example, upon receiving information (for example, a coupon information request) transmitted from the information processing apparatus 400, the wireless communication unit 310 supplies the received information to the control unit 320. For example, the wireless communication unit 310 transmits information (for example, coupon information) output from the control unit 320 to the information processing apparatus 400. As wireless communication, wireless communication can be performed using the wireless communication function such as the wireless LAN described above.

  The control part 320 controls each part of the shop side information processing apparatus 300 based on a control program. The control unit 320 is realized by a CPU, for example.

  For example, based on the customer information (user information) acquired by the customer information acquisition apparatuses 211 and 212, the control unit 320 notifies the customer whose customer information is stored in the customer information storage unit 330 regarding coupon information. Control for. The customer information used for this notification is, for example, the customer's entry time and exit time at a place where the right related to the coupon information is exercised (for example, pub ABC).

  For example, when the staying time of the customer is a predetermined time (effective time) or a time within a predetermined range based on this (for example, 10 minutes before the effective time), the control unit 320 gives a warning. Notify customers. For example, the customer can be notified of a warning that the rights are invalidated. This notification can be performed by, for example, displaying a warning on the display unit 141 of the information processing apparatus 400 or outputting a warning voice from the voice output unit 142 of the information processing apparatus 400.

  For example, when the customer coupon information whose customer information is stored in the customer information storage unit 330 satisfies a predetermined condition, the control unit 320 invalidates the coupon information. For example, when the customer's stay time is long with reference to a predetermined time (valid time) related to the coupon information, the control unit 320 invalidates the coupon information.

  The customer information storage unit 330 stores customer information, and supplies the stored customer information to the control unit 320. The contents stored in the customer information storage unit 330 will be described in detail with reference to FIG.

  The information processing apparatus 400 includes a wireless communication unit 410 and a control unit 420.

  Based on the control of the control unit 420, the wireless communication unit 410 transmits and receives various types of information to and from other information processing devices (for example, the store side information processing device 300) using wireless communication. . For example, when the wireless communication unit 410 receives information (for example, coupon information) transmitted from the store-side information processing device 300, the wireless communication unit 410 supplies the received information to the control unit 420. For example, the wireless communication unit 410 transmits the information output from the control unit 420 to the store-side information processing device 300. As wireless communication, wireless communication can be performed using the wireless communication function such as the wireless LAN described above.

  For example, the control unit 420 stores the coupon information transmitted from the store-side information processing device 300 in the coupon information storage unit 130. Further, the control unit 420 performs warning display on the display unit 141 or voice output of the warning from the voice output unit 142 based on the warning information transmitted from the store-side information processing device 300. Further, the control unit 420 erases the coupon information stored in the coupon information storage unit 130 based on the coupon information deletion instruction transmitted from the store side information processing device 300.

[Example of communication system layout]
FIG. 8 is a diagram illustrating an arrangement example of the communication system 200 according to the second embodiment of the present technology. FIG. 8 shows an example in which imaging devices are used as the customer information acquisition devices 211 and 212.

  For example, the display device 220 is installed in each table in the pub ABC. In addition, customer information acquisition apparatuses 211 and 212 are arranged at positions where customers (for example, customers 31 and 32) sitting on each chair in the pub ABC can be imaged.

  In FIG. 8, two customer information acquisition devices 211 and 212 and one display device 220 are shown as representatives for ease of explanation. However, it is preferable to install an appropriate number of customer information acquisition devices and display devices according to the store environment, the imaging device, and the performance of the display device.

  For example, when using an imaging device that can image the entire store and detect the presence or absence of a customer sitting in each seat as a customer information acquisition device, install the imaging device in a place that overlooks the entire store can do. In addition, when an imaging device that can image one or several people and detect the presence or absence of each customer is used as a customer information acquisition device, the number of people that can be detected can be imaged. The imaging device can be installed at a place. For example, when the information processing apparatus owned by the customer is a smartphone or a mobile phone, a camera is often provided. For this reason, for example, the customer information acquisition device acquires image data obtained by capturing the owner with a camera provided in the information processing device, and detects the presence or absence of each customer using this image data. Also good.

  Further, for example, a case is assumed where a heat detector (for example, an electronic device that senses whether or not a person is the same at body temperature) is used as a customer information acquisition device. For example, when a heat sensor capable of detecting the presence or absence of a customer sitting in each seat of the entire store is used as a customer information acquisition device, the heat sensor is installed in a place that overlooks the entire store. be able to. Further, when a heat sensor capable of detecting the presence or absence of one or several persons is used as a customer information acquisition device, the heat detection is performed at a place where the body temperature of the detectable number of persons can be detected. Can be installed. Further, for example, a heat sensor may be provided in an information processing apparatus owned by a customer. In this case, for example, the customer information acquisition device acquires the detection data obtained by detecting the body temperature of the owner by the heat detector provided in the information processing device, and using this detection data, the presence or absence of each customer May be detected.

  In addition, for example, a case where a voice input device (for example, a microphone) is used as the customer information acquisition device is assumed. For example, when a voice input device capable of detecting the presence or absence of a customer sitting in each seat of the entire store is used as the customer information acquisition device, the voice input device is installed in a place that overlooks the entire store. be able to. When a voice input device capable of detecting the presence or absence of one or several persons is used as the customer information acquisition device, the voice input is performed at a place where the voices of the detectable number of people can be acquired. A device can be installed. For example, when the information processing apparatus owned by the customer is a smartphone or a mobile phone, a microphone is often provided. For this reason, for example, the customer information acquisition device acquires the voice data obtained by acquiring the voice of the owner by the microphone provided in the information processing device, and detects the presence or absence of each customer using the voice data. It may be. When a voice input device is used as the customer information acquisition device, for example, whether or not they are the same person can be identified by sound analysis processing.

  For example, when using an imaging device, a heat sensor, and a voice input device as the customer information acquisition device, the customer information acquisition device may be built in the display device 220 installed in each table. Thereby, for example, the customer information of the customers in each table can be acquired by the display device 220.

  Further, for example, a case where a position information acquisition device is used as a customer information acquisition device is assumed. For example, when an information processing apparatus owned by a customer is a smartphone or a mobile phone, a GPS (Global Positioning System) receiver is often provided. For this reason, for example, position information (position information (for example, latitude and longitude) regarding a position where the owner exists) acquired by a GPS receiver provided in the information processing apparatus is used by a customer using wireless communication. Acquired by the information acquisition device. Then, the presence / absence of each customer may be detected using the acquired position information. For example, the presence or absence of each customer in the pub ABC can be detected according to whether or not the position specified by the acquired position information is within the range where the pub ABC exists.

[Contents of customer information storage unit]
FIG. 9 is a diagram schematically illustrating an example of the contents stored in the customer information storage unit 330 according to the second embodiment of the present technology.

  The customer information storage unit 330 is a storage unit that stores information about customers (customer information) for each customer (for each information processing device). Specifically, the customer information storage unit 330 stores a customer ID 331, a management ID 332, a coupon content 333, a coupon valid store opening time 334, a store entry time 335, and a store opening time 336 in association with each customer. Has been.

  The customer ID 331 is identification information for identifying each customer. For example, unique identification information may be assigned to each customer, or a device-specific ID (for example, a MAC (Media Access Control) address) of the information processing apparatus owned by the customer may be used. .

  The management ID 332 is an ID for managing customer information. For example, a serial number can be used as the management ID 332.

  The coupon content 333 is information regarding the content of the coupon given to the corresponding customer. For example, coupon information such as 2-hour limited 20% discount is stored.

  The coupon valid store opening time 334 is a store opening time when a coupon given to a corresponding customer is valid. That is, the coupon valid store opening time 334 is calculated and stored based on the coupon content 333 and the store entry time 335.

  The entry time 335 is the time when the corresponding customer entered the store. For example, the time when coupon information is transmitted to the information processing apparatus of the corresponding customer can be set as the store entry time.

  The store opening time 336 is the time when the corresponding customer opened a store. For example, the store opening time can be determined based on the customer information acquired by the customer information acquisition devices 211 and 212 (customer information regarding the corresponding customer). For example, when an imaging device is used as the customer information acquisition devices 211 and 212, if a person at a certain location is not detected continuously for a predetermined time from image data generated by the imaging device, the person opens a store. Can be determined.

[Example of communication]
FIG. 10 is a sequence chart illustrating an example of communication processing between devices included in the communication system 200 according to the second embodiment of the present technology. In addition, in FIG. 10, the example of a communication process in case a customer does not open a store within the valid time of coupon information is shown.

  First, a coupon information request is transmitted from the information processing apparatus 400 to the store side information processing apparatus 300 using wireless communication (231, 232). The coupon information request may be transmitted based on a user operation, or may be automatically transmitted on condition that the information processing apparatus 400 has entered the radio wave reachable range of the store side information processing apparatus 300. Good.

  When the coupon information request is received (232), the control unit 320 of the store-side information processing device 300 transmits the coupon information corresponding to the received coupon information request to the information processing device 400 using wireless communication ( 233, 234). Moreover, the control part 320 of the shop side information processing apparatus 300 memorize | stores the customer information regarding the customer who transmitted coupon information in the customer information storage part 330 (235).

  When the coupon information is received (234), the control unit 420 of the information processing device 400 stores the received coupon information in the coupon information storage unit 130 (236). Moreover, the control part 420 of the information processing apparatus 400 displays the received coupon information on the display part 141 (237). In addition, after displaying the received coupon information on the display unit 141, the received coupon information is stored in the coupon information storage unit 130 on condition that a predetermined operation (for example, confirmation operation) by the customer is performed. May be. For example, as shown in FIG. 2 a, the received coupon information is stored in the coupon information storage unit 130 on the condition that the coupon information notification screen 150 is displayed on the display unit 141 and the save button 151 is clicked. Also good. In this case, the fact that the received coupon information is stored is transmitted from the information processing apparatus 400 to the store side information processing apparatus 300, and on the condition that the fact is received, the customer information corresponding to the coupon information is the customer information. Stored in the storage unit 330.

  Subsequently, the control unit 320 of the store-side information processing device 300, based on the customer information stored in the customer information storage unit 330, a customer whose predetermined time (for example, 10 minutes before the valid time) of the coupon information has passed. It is determined whether or not exists (238). If there is no customer whose coupon information has passed the predetermined time (238), the monitoring is continued until there is a customer whose coupon information has passed the predetermined time.

  In addition, when there is a customer whose coupon information has passed a predetermined time, the control unit 320 of the store-side information processing device 300 displays warning information indicating that the coupon information is invalidated when the valid time has passed. It transmits to the information processing apparatus using wireless communication (239, 240). For example, the warning information is transmitted to the information processing apparatus 400 (239, 240).

  When the warning information is received (240), the control unit 420 of the information processing apparatus 400 displays the received warning information on the display unit 141 (241). For example, a warning screen 155 is displayed on the display unit 141 as shown in FIG. Note that the transmission of the warning information may be performed at a predetermined interval (for example, at an interval of 1 minute) after the elapse of a predetermined time, and continues until there is some response from the information processing apparatus 400. You may make it perform.

  Subsequently, based on the customer information stored in the customer information storage unit 330, the control unit 320 of the store side information processing apparatus 300 determines whether or not there is a customer whose coupon information valid time has passed ( 242). When there is a customer whose coupon information valid time has passed (242), the control unit 320 of the store-side information processing device 300 issues a coupon information deletion instruction to the information processing device of the customer whose valid time has passed. Transmission is performed using wireless communication (243, 244). This coupon information erasure instruction is information for erasing the coupon information stored in the information processing apparatus of the customer whose valid time has elapsed. For example, the coupon information deletion instruction is transmitted to the information processing apparatus 400 (243, 244).

  When the coupon information deletion instruction is received (244), the control unit 420 of the information processing device 400 deletes the coupon information corresponding to the received coupon information deletion instruction from the coupon information storage unit 130 (245).

[Operation example of store-side information processing device]
FIG. 11 is a flowchart illustrating an example of a processing procedure of coupon information use processing by the store-side information processing device 300 according to the second embodiment of the present technology.

  First, the control unit 320 determines whether a coupon information request is received via the wireless communication unit 310 (step S921). When the coupon information request has not been received (step S921), the process proceeds to step S924. On the other hand, when the coupon information request is received (step S921), the control unit 320 transmits the coupon information corresponding to the coupon information request using wireless communication to the information processing apparatus that has transmitted the coupon information request. (Step S922).

  Subsequently, the control unit 320 causes the customer information storage unit 330 to store customer information regarding the customer who has transmitted the coupon information (step S923).

  Subsequently, based on the customer information stored in the customer information storage unit 330, the control unit 320 determines whether or not there is a customer who has passed a predetermined time (for example, 10 minutes before the valid time) of the coupon information. Judgment is made (step S924). If there is no customer whose coupon information has passed the predetermined time (step S924), the process proceeds to step S928. On the other hand, when there is a customer whose predetermined time has passed in the coupon information (step S924), the control unit 320 displays warning information that the coupon information becomes invalid when the valid time has passed, as an information processing device for the customer. Is transmitted using wireless communication (step S925).

  Subsequently, based on the customer information stored in the customer information storage unit 330, the control unit 320 determines whether there is a customer whose coupon information valid time has passed (step S926). When there is a customer whose coupon information valid time has passed (step S926), the control unit 320 transmits a coupon information deletion instruction to the information processing apparatus of the customer whose valid time has passed using wireless communication. (Step S927).

  If the valid time of the coupon information has not elapsed for the customer for which the predetermined time of the coupon information has passed (step S926), the control unit 320 causes the customer to leave the coupon information store within the valid time. It is determined whether or not (step S928). For example, based on the customer information acquired by the customer information acquisition apparatuses 211 and 212, the control unit 320 determines whether or not the customer has left the coupon information store within the valid time (step S928).

  If it cannot be determined that the customer has left the coupon information store within the valid time (step S928), the operation of the coupon information use process is terminated. On the other hand, when it is determined that the customer has left the coupon information store within the valid time (step S928), the control unit 320 outputs that the coupon information is valid (step S929). For example, it can be output by display or voice output to that effect.

  The above shows an example in which a customer is warned when a predetermined time of coupon information (for example, 10 minutes before the valid time) has elapsed, and the coupon information is deleted when the valid time of the coupon information has elapsed. It was. However, as in the first embodiment of the present technology, for example, a warning is given to the customer when the valid time of the coupon information has passed, and a predetermined time (for example, 10 minutes) after the valid time of the coupon information has passed. ), The coupon information may be deleted.

  Further, the customer may be warned in two stages, that is, when a predetermined time of the coupon information (for example, 10 minutes before the effective time) has elapsed and when the effective time of the coupon information has elapsed.

  Thus, according to the second embodiment of the present technology, the shop-side information processing device 300 can determine whether the coupon information is invalid or whether the coupon information is valid or invalid. Thereby, coupon information and customer information can be managed on the store side. In addition, the load on the information processing apparatus 400 owned by the customer can be reduced.

<3. Third Embodiment>
In the first and second embodiments of the present technology, the example in which the coupon information is invalidated when the valid time of the coupon information has elapsed has been shown. Here, for example, a customer with a bad attitude in the store (for example, a customer who makes a loud voice, an angry customer) is also assumed. In such a case, there is a risk of annoying other customers. Therefore, for customers with a bad attitude in the store, the coupon information may be invalidated regardless of the validity time of the coupon information.

  Therefore, in the third embodiment of the present technology, an example in which the validity / invalidity of coupon information is determined based on a customer attitude is shown. Note that the communication system according to the third embodiment of the present technology is substantially the same as the communication system 200 illustrated in FIG. 7 and the like. For this reason, about the part which is common in the communication system 200, the same code | symbol is attached | subjected and some of these description is abbreviate | omitted.

[Example of customer attitude judgment]
First, an example of a determination method for determining a customer attitude will be described.

  For example, the case where an imaging device is used as the customer information acquisition devices 211 and 212 is assumed. In this case, the control unit 320 can calculate the evaluation value based on the facial expression of the customer included in the image data generated by the imaging device. As this evaluation value, for example, an evaluation value used when determining the attributes of a person's face (for example, smile, angry face) can be used (see, for example, JP 2010-61465 A). For example, when the degree of smile is high, the evaluation value is calculated to be low, and when the degree of angry face is high, the evaluation value is calculated to be high. Can do.

  For example, when an imaging device is used as the customer information acquisition devices 211 and 212, the control unit 320 calculates an evaluation value based on a customer gesture included in image data generated by the imaging device. May be. For example, as the evaluation value, an evaluation value that is calculated so as to decrease in the case of a gesture with small movement and that is calculated so as to increase in a case of a gesture with large movement can be used. .

  Then, when the calculated evaluation value is large with the threshold as a reference, the control unit 320 can determine that the customer's attitude is bad and warn about that.

  Further, for example, a case is assumed where a voice acquisition device (for example, a microphone) is used as the customer information acquisition devices 211 and 212. In this case, the control unit 320 can calculate the evaluation value based on the sound data generated by the sound acquisition device. As this evaluation value, for example, a value according to whether or not specific voice data (for example, a yelling voice) is included, or a value according to the volume of the voice (for example, a yelling voice) is used. Can do. For example, when specific sound data (for example, a yelling voice) is included or when the sound is loud (for example, a yelling voice), an evaluation value calculated so as to increase the value may be used. it can.

  Then, when the calculated evaluation value is large with the threshold as a reference, the control unit 320 can determine that the customer's attitude is bad and warn about that.

  Further, for example, a case is assumed in which an attitude detection device (for example, an acceleration sensor or a gyro sensor) is used as the customer information acquisition devices 211 and 212. In this case, the control unit 320 calculates an evaluation value based on the attitude data generated by the attitude detection device. As this evaluation value, for example, a value corresponding to a change in movement of the information processing apparatus 400 can be used. For example, as the evaluation value, when the change in movement of the information processing apparatus 400 is large, the value is calculated to be high, and when the change in movement of the information processing apparatus 400 is small, the value is low. The calculated evaluation value can be used.

  Then, when the calculated evaluation value is large with the threshold as a reference, the control unit 320 can determine that the customer's attitude is bad and warn about that.

  Further, for example, a case where an input device (for example, a touch panel) is used as the customer information acquisition devices 211 and 212 is assumed. In this case, for example, the store clerk inputs an evaluation value related to the customer's attitude (for example, a value in which the worst attitude is 100 and the best attitude is 0) to the input device. Then, when the evaluation value input to the input device is large with reference to the threshold value, the control unit 320 can determine that the customer's attitude is bad and warn that.

  Further, for example, an evaluation value based on whether or not the customer is in good contact with another customer may be input to the input device and used as an evaluation value related to the customer's attitude.

  Further, a new evaluation value may be calculated and used by performing calculation of each of these evaluation values (for example, addition of the evaluation values).

[Coupon information display example]
FIG. 12 is a diagram illustrating a display example of coupon information displayed on the display unit 141 of the information processing device 400 according to the third embodiment of the present technology.

  FIG. 12 a shows a display example of a warning screen 500 that is displayed when it is determined that the attitude of the customer who owns the information processing apparatus 400 is bad.

  The warning screen 500 displays that the customer's attitude is bad and that the coupon information is invalidated when this state continues, and a return button 501 is displayed.

  As described above, the store-side information processing device 300 determines the attitude of the customer who owns the information processing device 400. Specifically, the control unit 320 of the store-side information processing device 300 calculates an evaluation value of the customer's attitude and determines whether or not the evaluation value is equal to or greater than a threshold value. When the evaluation value of the customer attitude is equal to or greater than the threshold value, the control unit 320 of the store-side information processing device 300 displays warning information for displaying the warning screen 500 shown in FIG. 400.

  Further, the control unit 420 of the information processing device 400 causes the display unit 141 to display the warning screen 500 based on the warning information transmitted from the store side information processing device 300. Thereby, the customer can visually confirm and confirm the content displayed on the warning screen 500. For example, a customer with a bad attitude (for example, a loud customer, a customer who frequently moves between other customers) visually confirms the warning screen 500 to confirm his / her attitude objectively. Can change their attitude.

  12A shows an example in which the warning screen 500 for warning the customer is displayed, for example, an encouragement screen for encouraging the customer may be displayed. For example, although the evaluation value of the customer's attitude exceeds a threshold value, an encouragement screen including a message such as please calm down and do your best may be displayed.

  FIG. 12 b shows a display example of a warning screen 505 displayed after the coupon information stored in the coupon information storage unit 130 becomes invalid.

  The warning screen 505 displays that the coupon information has been invalidated because the customer's attitude is bad, and a return button 506 is displayed.

  For example, when the number of times the warning information is transmitted to the information processing apparatus 400 becomes a predetermined number or more, the control unit 320 of the store side information processing apparatus 300 transmits a coupon information deletion instruction to the information processing apparatus 400.

  Moreover, the control part 420 of the information processing apparatus 400 deletes the coupon information memorize | stored in the coupon information storage part 130, when a coupon information deletion instruction | indication is received from the shop side information processing apparatus 300. FIG. Further, the control unit 420 of the information processing apparatus 400 displays a warning screen 505 on the display unit 141 based on the coupon information deletion instruction. Thereby, the customer can visually confirm and confirm the content displayed on the warning screen 505. For example, a customer with a bad attitude (for example, a loud customer, a customer who frequently moves between other customers) visually confirms the warning screen 505 and the coupon information becomes invalid. It is possible to grasp the fact, and the attitude can be changed at the next visit.

[Operation example of store-side information processing device]
FIG. 13 is a flowchart illustrating an example of a processing procedure of coupon information invalidation processing by the store-side information processing device 300 according to the third embodiment of the present technology.

  First, the customer information acquisition apparatuses 211 and 212 acquire customer information (step S931). Subsequently, based on the acquired customer information, the control unit 320 calculates an evaluation value related to the customer's attitude for each customer (step S932).

  Subsequently, the control unit 320 determines whether or not there is a customer whose calculated evaluation value is equal to or greater than a threshold (step S933). If there is no customer whose evaluation value is equal to or greater than the threshold (step S933), the operation of the coupon information invalidation process is terminated. On the other hand, when there is a customer whose evaluation value is equal to or greater than the threshold (step S933), the control unit 320 displays warning information that the coupon information is invalid unless the attitude is improved on the information processing apparatus of the customer. Transmission is performed using wireless communication (step S934). In addition, the control unit 320 counts the number of times the warning information is transmitted to the customer, and stores the warning information in association with the customer (step S935). For example, the number of times of sending warning information is stored in association with the customer ID 331 shown in FIG.

  Subsequently, the control unit 320 determines whether or not the number of transmissions associated with the customer who transmitted the warning information is equal to or greater than a threshold value (step S936). For example, 3 to 7 can be used as the threshold regarding the number of transmissions. If the number of transmissions is less than the threshold (step S936), the operation of the coupon information invalidation process is terminated. On the other hand, when the number of transmissions is equal to or greater than the threshold (step S936), the control unit 320 transmits a coupon information deletion instruction using wireless communication to the information processing apparatus of the customer who transmitted the warning information ( Step S937).

  Thus, the customer information acquisition apparatuses 211 and 212 acquire information on customer attitudes as customer information. In addition, when the acquired customer information satisfies a predetermined condition, the control unit 320 notifies the customer of a warning that the coupon information is invalid unless the customer's attitude is improved. Here, when the customer information satisfies the predetermined condition, for example, the evaluation value calculated based on the customer information (evaluation value related to the customer's attitude) is equal to or greater than a threshold value. In addition, for example, after the warning is performed, the control unit 320 is in a case where the state in which the customer information satisfies the predetermined condition continues for a predetermined time (for example, when the number of times the warning information is transmitted exceeds a threshold). Invalidates the coupon information.

  As described above, when the coupon information is invalidated for a customer with a bad attitude, it is preferable to notify the customer beforehand. For example, a notice to that effect can be written on the display screen displayed when the information processing apparatus 400 acquires coupon information.

  In this way, a customer with a bad attitude is warned to that effect, and if the attitude is not improved after this warning, the coupon information is invalidated. Thereby, since the customer with a bad attitude receives a warning to that effect, the customer's attitude can be objectively grasped by this warning. In addition, on the store side, the customer's attitude is improved, so that the surrounding customers can have a more pleasant stay. For this reason, it is possible to realize a communication system in which both of them benefit. Thereby, the customer can be returned comfortably and quickly, and the customer can be guided to a desired behavior.

  Although FIG. 13 shows an example in which coupon information is invalidated for a customer with a very bad attitude, the coupon discount rate may be lowered according to the degree of the attitude. For example, depending on the degree of the attitude, a two-hour limited 20% coupon can be changed to a two-hour limited 15%, two-hour limited 10%, and a two-hour limited 5% coupon.

  Moreover, you may make it raise the content of coupon information about the customer (for example, customer with a high smile degree) with very good attitude. For example, for customers with a very good attitude, the coupon discount rate may be increased. For example, a two-hour limited 20% coupon can be changed to a two-hour limited 30% coupon. Alternatively, a two-hour limited 20% coupon may be changed to a three-hour limited 20% coupon. That is, the control part 320 can change the preferential content of coupon information based on the evaluation value (evaluation value regarding a customer's attitude) calculated based on customer information.

  Further, at least one of the customer's biological information (for example, blood pressure, pulse, facial expression, sweating) may be measured, and the customer's physical condition may be determined based on this biological information to give a warning. For example, if it is determined that the customer is in poor physical condition, a warning to that effect is given so that the customer can be returned early. For the measurement of the biological information, for example, a biological sensor is provided in the information processing apparatus 400 owned by the customer, and each value can be measured using the biological sensor. In addition, a biological sensor may be provided on a watch worn by a customer, or a biological sensor may be provided on a chair.

<4. Fourth Embodiment>
In 3rd Embodiment of this technique, the example which changes the content of coupon information according to a customer's attitude was shown. Here, for example, it is conceivable to change the content of the coupon information based on the degree of congestion in the store and the unit price per unit time of the customer.

  Therefore, in the fourth embodiment of the present technology, an example in which the content of coupon information is changed based on the degree of congestion in the store or the unit price per unit time of the customer is shown. Note that the communication system according to the fourth embodiment of the present technology is substantially the same as the communication system 200 illustrated in FIG. 7 and the like. For this reason, about the part which is common in the communication system 200, the same code | symbol is attached | subjected and some description is abbreviate | omitted.

[Coupon information display example]
FIG. 14 is a diagram illustrating a display example of coupon information displayed on the display unit 141 of the information processing device 400 according to the fourth embodiment of the present technology.

  FIG. 14 a shows a display example of a notification screen 510 displayed when it is determined that the pub ABC where the store side information processing apparatus 300 is installed is congested.

  The notification screen 510 displays that a service for increasing the discount rate is being implemented if the store is opened earlier than the valid time, a service implementation time during which this service is valid, and a return button 511. .

  For example, the store-side information processing device 300 obtains a congestion level of a pub ABC. Specifically, the control unit 320 of the store side information processing device 300 calculates the number of customers staying at the pub ABC based on the customer information acquired by the customer information acquisition devices 211 and 212. In addition, about the number of this customer, the store clerk of pub ABC may input by manual operation, and you may make it calculate based on the number of information processing apparatuses which transmitted coupon information. Further, as the customer information acquisition devices 211 and 212, a human detection sensor may be installed in each seat, and the number of persons detected by the human detection sensor may be set as the number of customers staying at the pub ABC. .

  And the control part 320 of the shop side information processing apparatus 300 determines whether the calculated number of customers is more than a threshold value. If the calculated number of customers is equal to or greater than the threshold, the control unit 320 of the store-side information processing device 300 displays notification information for displaying the notification screen 510 shown in FIG. Send to.

  In addition, you may make it use the parameter | index calculated based on the number of the customers staying at pub ABC as a congestion degree. For example, the ratio of the number of customers per unit time with respect to all seats of a pub ABC can be calculated as the degree of congestion. And you may make it determine whether this congestion degree is more than a threshold value.

  In addition, the control unit 420 of the information processing device 400 causes the display unit 141 to display the notification screen 510 based on the notification information transmitted from the store side information processing device 300. Thereby, the customer can visually confirm and confirm the content displayed on the notification screen 510. For example, a customer who attaches importance to the discount rate can be prompted to check the notification screen 510 to open a store early.

  FIG. 14B shows a display example of the notification screen 515 displayed immediately after the service period of the notification screen 510 shown in FIG.

  The notification screen 515 displays that the service period of the notification screen 510 shown in FIG. 14A has ended, and a return button 516.

  As described above, when the service execution time of the notification screen 510 illustrated in FIG. 14A has elapsed, the control unit 320 of the store-side information processing device 300 displays the notification screen 515 illustrated in FIG. 14B. The notification information is transmitted to the information processing apparatus 400.

  In addition, when receiving the notification information from the store-side information processing device 300, the control unit 420 of the information processing device 400 causes the display unit 141 to display the notification screen 515 based on the notification information. Thereby, the customer can visually confirm and confirm the content displayed on the notification screen 515. For example, it can be understood that the service on the notification screen 510 shown in FIG.

[Operation example of store-side information processing device]
FIG. 15 is a flowchart illustrating an example of a processing procedure of coupon information change processing by the shop-side information processing device 300 according to the fourth embodiment of the present technology.

  First, the customer information acquisition apparatuses 211 and 212 acquire customer information (step S941). Subsequently, the control unit 320 calculates the number of customers staying in the tavern ABC based on the acquired customer information (step S942).

  Subsequently, the control unit 320 determines whether or not the calculated number of customers is equal to or greater than a threshold (step S943). As this threshold value, for example, a value of 90 to 100% of the seats of the pub ABC can be set. If the number of customers is less than the threshold (step S943), the process proceeds to step S946.

  If the number of customers is greater than or equal to the threshold (step S943), the control unit 320 changes the content of coupon information given to each customer stored in the customer information storage unit 330 (step S944). . Specifically, the control unit 320 increases the discount rate of the coupon information given to each customer stored in the customer information storage unit 330 and shortens the valid time (step S944). For example, for coupon information with an effective time of 2 hours and a discount rate of 20%, the effective time is changed to 1 hour 30 minutes and the discount rate is changed to 30%. This change may be made for all customers, or may be made only for customers with a long effective time (for example, customers with more than half the effective time remaining). Moreover, it is preferable not to change the coupon information of a customer who cannot receive the application of the service after the change (for example, a customer whose effective time is less than 10 minutes). Moreover, it is made not to change about the coupon information of the customer whose coupon information has already been changed.

  Subsequently, the control unit 320 transmits notification information indicating that the discount rate is increased if the store is opened within the shortened effective time to the information processing apparatus of each customer by using wireless communication (step S945).

  Subsequently, the control unit 320 determines whether there is a customer whose shortened effective time has elapsed (step S946). When there is a customer whose valid time of the shortened coupon information has passed (step S946), the control unit 320 stores the contents of the coupon information given to the customer stored in the customer information storage unit 330. Is changed (step S946). Specifically, control unit 320 restores the discount rate and valid time of coupon information given to the customer (step S947).

  As described above, when the congestion level in the pub ABC is high with respect to a predetermined value (threshold value), the control unit 320 can open the store within a time (second predetermined time) shorter than the predetermined time (effective time). Inform the customer that the coupon information will be more preferential. In addition, when the customer opens a store within the second predetermined time after giving a notification to increase the preferential treatment, the control unit 320 validates the change to increase the preferential content of the coupon information.

  In this way, the coupon information discount rate is increased for customers who have left the store within the shortened effective time. Thereby, the customer who opened the store within the shortened effective time can open the store comfortably at a high discount rate. Moreover, since the congestion can be eased on the store side, it is possible to realize a communication system in which both gain profits. Thereby, the customer can be returned comfortably and quickly, and the customer can be guided to a desired behavior.

  In addition, in this example, the example which determines the congestion degree of pub ABC based on the number of customers staying in the store was shown. However, for example, the degree of congestion of the pub ABC may be determined based on a customer queue existing inside or outside the pub ABC. For example, it is possible to determine that the congestion level of the pub ABC is equal to or greater than the threshold when the presence of a customer matrix existing in or outside the pub ABC is detected and the matrix is detected.

  Further, for example, the change in the discount rate of the coupon may be adjusted according to the degree of congestion in the store.

[Example of changing coupon information based on unit price per unit time]
In the above, the example which changes the content of coupon information based on the congestion degree of the shop was shown. Below, the example which changes the content of coupon information based on the unit price per unit time is shown.

[Operation example of store-side information processing device]
FIG. 16 is a flowchart illustrating an example of a processing procedure of a coupon information change process performed by the store-side information processing device 300 according to the fourth embodiment of the present technology. FIG. 16 shows an example in which customer information acquisition devices (for example, menu ordering devices) that acquire transaction information related to customers are used as the customer information acquisition devices 211 and 212. 16 is a modification of part of the processing procedure shown in FIG. 15. For this reason, parts common to those in FIG. .

  First, the customer information acquisition apparatuses 211 and 212 acquire customer information (step S951). Subsequently, the control unit 320 calculates a unit price per unit time for each customer based on the acquired customer information (step S952).

  Subsequently, the control unit 320 determines whether there is a customer whose calculated unit price per unit time is less than the threshold (step S953). As this threshold value, for example, a value of 1000 to 1500 yen can be used. If the unit price per unit time is equal to or greater than the threshold (step S953), the process proceeds to step S946.

  When the unit price per unit time is less than the threshold (step S953), the control unit 320 changes the content of coupon information given to the customer stored in the customer information storage unit 330 (step S953). S944).

  Subsequently, the control unit 320 transmits notification information indicating that the discount rate is increased if the store is opened within the shortened effective time to the information processing apparatus of the customer by using wireless communication (step S945).

  Thus, when the value (unit price per unit time) related to customer spending at the pub ABC is low with respect to the predetermined value (threshold value), the control unit 320 is shorter than the predetermined time (second predetermined time). If the store is opened, the customer is notified that the coupon information will be preferentially increased. In addition, when the customer opens a store within the second predetermined time after giving a notification to increase the preferential treatment, the control unit 320 validates the change to increase the preferential content of the coupon information.

  In this way, the coupon information discount rate is increased for customers who have left the store within the shortened effective time. Thereby, the customer who opened the store within the shortened effective time can open the store comfortably at a high discount rate. Moreover, since the shop side can make a customer with a high unit price per unit time stay, the communication system in which both can profit can be implement | achieved. Thereby, the customer can be returned comfortably and quickly, and the customer can be guided to a desired behavior.

  In this example, when the unit price per unit time is low, the discount rate of coupon information is increased and the effective time is shortened. However, for example, when the unit price per unit time is high, it may be possible to extend the valid time or give a discount coupon at the next visit.

  Moreover, in this example, the example which determines whether the content of coupon information is changed using the unit price per unit time was shown. However, for example, the determination may be performed using the rate of change of the unit price per unit time. Moreover, you may make it perform the determination using the other customer information regarding accounting.

<5. Fifth embodiment>
In 1st thru | or 4th embodiment of this technique, the example which gives coupon information for every shop to each customer was shown. Here, for example, it is conceivable to give coupon information of a nearby store.

  Therefore, in the fifth embodiment of the present technology, an example in which coupon information of nearby stores is given is shown.

[Configuration example of communication system]
FIG. 17 is a diagram illustrating a configuration example of a communication system 600 according to the fifth embodiment of the present technology.

  FIG. 17a schematically shows a ramen shop DEF41 and a tavern ABC42 in which the communication system 600 is installed. The ramen shop DEF41 and the pub ABC42 are adjacent shops, for example. In FIG. 17a, there is a customer who can form a queue in the pub ABC42, whereas the ramen restaurant DEF41 has only a few customers.

  FIG. 17b shows a communication system 600 installed in the ramen shop DEF41 and the pub ABC42.

  The communication system 600 includes a store-side information processing device 610, a store-side information processing device 620, and an information processing device 630. Further, it is assumed that the store side information processing device 610 is installed in the ramen shop DEF41, and the store side information processing device 620 is installed in the pub ABC42. In addition, the information processing device 630 is used in the pub ABC42.

  The store side information processing device 610 and the store side information processing device 620 are the store side shown in FIG. 7 except that they include a communication unit (not shown) that communicates with other store side information processing devices. This is substantially the same as the information processing apparatus 300. The information processing apparatus 630 is substantially the same as the information processing apparatus 400 illustrated in FIG. For this reason, parts common to the store side information processing apparatus 300 and the information processing apparatus 400 shown in FIG.

[Coupon information display example]
FIG. 18 is a diagram illustrating a display example of coupon information displayed on the display unit 141 of the information processing device 630 according to the fifth embodiment of the present technology.

  FIG. 18 a shows a display example of a coupon information notification screen 550 displayed immediately after the information processing device 630 acquires coupon information.

  On the coupon information notification screen 550, the fact that the coupon information has been acquired and the contents of the coupon information are displayed, and a save button 551 and a return button 552 are displayed. The coupon information notification screen 550 corresponds to the coupon information notification screen 150 shown in FIG. 2a, and the save button 551 and the return button 552 correspond to the save button 151 and the return button 152 shown in FIG. For this reason, detailed description here is abbreviate | omitted.

  The coupon information displayed on the coupon information notification screen 550 is related to the ramen restaurant DEF, but is transmitted from the store-side information processing device 620 installed in the pub ABC42.

  18B shows a display example of the warning screen 555 displayed immediately before the coupon information displayed on the coupon information notification screen 550 shown in FIG. 18A becomes invalid.

  The warning screen 555 displays that the coupon information becomes invalid after a lapse of a predetermined time (for example, 10 minutes), and a return button 156 is displayed. The warning screen 555 corresponds to the warning screen 155 shown in FIG. 2B, and the return button 556 corresponds to the return button 156 shown in FIG. 2B. For this reason, detailed description here is abbreviate | omitted.

[Example of communication]
FIG. 19 is a sequence chart illustrating a communication processing example between devices included in the communication system 600 according to the fifth embodiment of the present technology. In FIG. 19, the store-side information processing device 620 installed in the pub ABC42 issues coupon information for the ramen shop DEF41 based on the congestion degree of the ramen shop DEF41 and the congestion degree of the pub ABC42. Show.

  First, the shop-side information processing device 610 acquires the degree of congestion of the ramen shop DEF41 (641). Moreover, the shop side information processing apparatus 620 acquires the congestion degree of the pub ABC42 (642). Note that the degree of congestion is, for example, the ratio of the number of customers per unit time to all seats in the store.

  Subsequently, the store side information processing device 610 determines whether or not to transmit the congestion level information to the store side information processing device 620 based on the congestion level of the ramen shop DEF41 (643). For example, when the congestion level of the ramen shop DEF41 is less than the threshold, the store side information processing device 610 determines to transmit the congestion level information to the store side information processing device 620 (643). Further, the store-side information processing device 610 determines to transmit the congestion degree information to the store-side information processing device 620 when the number of customers of the ramen shop DEF41 is less than a threshold (for example, 30% of full seats). (643). On the other hand, for example, if the congestion level of the ramen shop DEF41 is equal to or greater than the threshold, the store side information processing device 610 determines not to transmit the congestion level information to the store side information processing device 620 (643).

  When it is determined that the congestion degree information is to be transmitted (643), the store-side information processing device 610 transmits information on the congestion degree of the ramen shop DEF41 (congestion degree information) to the store-side information processing device 620 (644, 645). This congestion degree information includes, for example, a congestion degree of the ramen shop DEF41 and a request for issuing coupon information of the ramen shop DEF41.

  When the congestion degree information is received (645), the store side information processing device 620 determines the ramen shop DEF41 based on the congestion degree of the ramen shop DEF41 and the congestion degree of the pub ABC42 included in the received congestion degree information. It is determined whether or not to transmit the coupon information (646).

  For example, when the predetermined condition is satisfied, the store-side information processing device 620 determines to transmit the coupon information of the ramen shop DEF41 to each information processing device (646). When this predetermined condition is satisfied, for example, the degree of congestion of the ramen restaurant DEF41 may be less than the threshold value, and the degree of congestion of the pub ABC42 may be equal to or greater than the threshold value. In addition, for example, the number of customers of the ramen shop DEF41 is less than a threshold (for example, 30% of full seats), and the number of customers of the pub ABC42 is greater than or equal to the threshold (for example, 95% of full seats). It may be. For example, as shown in FIG. 17a, a case is assumed where the number of customers of the ramen shop DEF41 is extremely small and the number of customers of the pub ABC42 is extremely large. In such a case, by providing coupon information of ramen shop DEF41 to customers who want to eat ramen among customers staying at tavern ABC42, it is possible to transfer ramen shop DEF41 from tavern ABC42. Can be moved.

  On the other hand, for example, if the predetermined information is not satisfied, the store-side information processing device 620 determines not to transmit the coupon information of the ramen shop DEF41 to each information processing device (646). For example, even when the number of customers of the ramen shop DEF41 is extremely small, it is assumed that the number of customers of the pub ABC42 is extremely small. In such a case, if the customer staying at the pub ABC42 is moved to another store, the sales of the pub ABC42 will decrease. For this reason, in such a case, coupon information of the ramen shop DEF41 is not provided.

  When it is determined to transmit the coupon information of the ramen shop DEF41 (646), the shop-side information processing device 620 transmits the coupon information of the ramen shop DEF41 to each information processing device (including the information processing device 630) ( 647, 648).

  When the coupon information of the ramen shop DEF41 is received (648), the information processing device 630 stores the received coupon information of the ramen shop DEF41 in the coupon information storage unit 130 (649). In addition, the information processing device 630 displays the received coupon information of the ramen shop DEF41 on the display unit 141 (650). In addition, after displaying the received coupon information of the ramen shop DEF41 on the display unit 141, the coupon information of the received ramen shop DEF41 is received on the condition that a predetermined operation (for example, confirmation operation) by the customer is performed. You may make it memorize | store in the memory | storage part 130. FIG.

  In this way, the control unit of the store-side information processing device 620 assigns a right (second right) that can be preferentially received at the ramen shop DEF41 based on the congestion level of the ramen shop DEF41 and the congestion level of the tavern ABC42. It is determined whether or not to grant to the customer. Here, the right to receive preferential treatment at the ramen shop DEF41 (second right) is, for example, coupon information (discount ticket) of the ramen shop DEF41.

  Thus, when the number of customers of ramen shop DEF41 is extremely small and the number of customers of tavern ABC42 is extremely large, coupon information of ramen shop DEF41 is provided to the customers of tavern ABC42. Like that. Thereby, since the customer who likes ramen can use the coupon information at the ramen shop DEF41, the pub ABC42 can be opened comfortably. Moreover, in the pub ABC42, congestion can be reduced, and in the ramen restaurant DEF41, customers of the adjacent pub ABC42 can be newly greeted. For this reason, it is possible to realize a communication system in which the three parties benefit from each other. As a result, the customer can be moved comfortably from the pub ABC42 to the adjacent ramen restaurant DEF41, and the customer can be guided to a desired behavior.

  In addition, in FIG. 19, when satisfy | filling predetermined conditions, the example which transmits the coupon information of ramen shop DEF41 to each information processing apparatus was shown. However, for example, along with the transmission of the coupon information of the ramen shop DEF41, the discount rate of the coupon information of the pub ABC42 may be increased. Thereby, the movement from pub ABC42 to the next ramen shop DEF41 can be further encouraged. Moreover, you may make it change the content of each coupon information based on the congestion degree of ramen shop DEF41 and pub ABC42.

  FIG. 19 shows an example of communication between two adjacent stores (ramen restaurant DEF41 and tavern ABC42). However, the fifth embodiment of the present technology can also be applied to communication between two stores existing within a predetermined range (for example, the same shopping street). Further, the fifth embodiment of the present technology can also be applied to communication between three or more stores. In this case, for example, it is possible to determine whether or not to transmit coupon information of another store based on whether or not the congestion degree of at least two stores among the three or more stores satisfies a predetermined condition. it can.

  FIG. 19 shows an example in which it is determined whether or not a predetermined condition is satisfied using the degree of congestion of the store. Here, for example, it is also conceivable to encourage a customer who has drunk too much alcohol at an pub ABC42 to move to the next ramen restaurant DEF41. Therefore, for example, if the number of customers of ramen shop DEF41 is extremely small and there is a customer who has drunk too much in pub ABC42, coupon information of ramen shop DEF41 is provided to that customer. You may make it do. In addition, about the customer who drank too much alcohol, it can extract based on the total amount regarding liquor, for example. Further, customer attribute information (for example, gender, age, preference) may be stored in association with the customer information storage unit, and coupon information may be transmitted based on the customer attribute information. For example, when there is a ramen shop DEF41 and a sweets shop near the pub ABC42, it is assumed that the degree of congestion of these three shops satisfies a predetermined condition. In this case, the coupon information of the ramen shop DEF41 may be transmitted to the male customer, and the coupon information of the sweet shop may be transmitted to the female customer.

<6. Sixth Embodiment>
In the second to fifth embodiments of the present technology, the example of the communication system including the information processing apparatus installed on the store side and the information processing apparatus owned by the customer is shown. Here, it is also conceivable to manage customer information regarding a plurality of stores with a server on a network.

  Therefore, in the sixth embodiment of the present technology, an example in which customer information regarding a plurality of stores is managed by a server on the network is shown.

[Configuration example of communication system]
FIG. 20 is a diagram illustrating a configuration example of a communication system 700 according to the sixth embodiment of the present technology.

  The communication system 700 includes a customer information management server 710, a network 720, a base station 730, store side information processing devices 741 and 751, customer information acquisition devices 742 and 752, display devices 743 and 753, and information processing devices. 760.

  The customer information management server 710 is an information processing apparatus that manages information (customer information) related to customers of a plurality of stores (for example, pub ABC50, ramen store DEF60) for each store. The customer information management server 710 includes a communication unit 711, a control unit 712, and a customer information storage unit 713.

  The communication unit 711 is connected to the network 720 and communicates various information with other devices based on the control of the control unit 712. The communication unit 711 is connected to, for example, an information processing device (for example, store-side information processing devices 741 and 751) installed in each store via the network 720. The communication unit 711 is connected to an information processing apparatus (for example, an information processing apparatus 760) owned by a customer via, for example, the network 720 and the base station 730. And the communication part 711 is various between information processing apparatuses (for example, store side information processing apparatuses 741 and 751) installed in each shop, and information processing apparatuses (for example, information processing apparatus 760) which a customer owns. Communicate information. For example, when the communication unit 711 receives information transmitted from the store side information processing devices 741 and 751 and the information processing device 760 via the network 720, the communication unit 711 supplies the information to the control unit 712. For example, the communication unit 711 transmits information output from the control unit 712 to another device via the network 720.

  The control unit 712 controls each unit of the customer information management server 710 based on the control program. The control unit 712 is realized by a CPU, for example. Moreover, the control part 712 performs control for managing the information (customer information) regarding the customer of a some shop (for example, pub ABC50, ramen shop DEF60) for every shop, for example. For example, the control unit 712 manages customer information related to the customer of the pub ABC 50, using the customer information acquired by the customer information acquisition device 742. Similarly, the control unit 712 manages customer information related to the customer of the ramen shop DEF60 using the customer information acquired by the customer information acquisition device 752. Note that the control unit 712 performs control corresponding to the control unit 320 described in the second to fifth embodiments of the present technology, except that control regarding a plurality of stores is performed.

  The customer information storage unit 713 stores customer information, and supplies the stored customer information to the control unit 712. The contents stored in the customer information storage unit 713 will be described in detail with reference to FIG.

  The network 720 is a public line network such as a telephone network or the Internet.

  The base station 730 is a base station for connecting the network 720 and the information processing apparatus 400 using wireless communication. As wireless communication, for example, communication functions such as 3G, LTE, and Wi-Fi can be used.

  The shop side information processing device 741, the customer information acquisition device 742, and the display device 743 are devices installed in the pub ABC50. The store side information processing device 751, the customer information acquisition device 752, and the display device 753 are devices installed in the ramen shop DEF60. The store side information processing devices 741 and 751 correspond to the store side information processing device 300 shown in FIG. 7, and the customer information acquisition devices 742 and 752 correspond to the customer information acquisition devices 211 and 212 shown in FIG. The display devices 743 and 753 correspond to the display device 220 shown in FIG.

[Contents of customer information storage unit]
FIG. 21 is a diagram schematically illustrating an example of the content stored in the customer information storage unit 713 according to the sixth embodiment of the present technology.

  The customer information storage unit 713 is a storage unit that stores information about customers (customer information) for each store (for each store-side information processing device). Specifically, the customer information storage unit 713 stores a customer ID 331, a management ID 332, a coupon content 333, a coupon valid store opening time 334, a store entry time 335, and a store opening time 336 in association with each store. Has been. That is, these pieces of information are stored in association with the store ID 714.

  The customer information storage unit 713 is obtained by adding a store ID 714 to the customer information storage unit 330 shown in FIG. For this reason, about the part which is common with the customer information storage part 330, the same code | symbol is attached | subjected and some of these description is abbreviate | omitted.

  The store ID 714 is identification information for identifying each store. For example, unique identification information can be given to each store.

  Thus, in the sixth embodiment of the present technology, customer information regarding a plurality of stores can be managed by the customer information management server 710. Thereby, it is possible to reduce the load on devices (for example, store side information processing devices 741 and 751, customer information acquisition devices 742 and 752, and display devices 743 and 753) installed in each store.

  In the embodiment of the present technology, when a warning or notification is given to a customer, an example is given in which the warning or notification is displayed by displaying the fact on the display unit 141 of the information processing apparatus owned by the customer. . However, for example, the warning or notification may be performed by displaying the fact on a display device installed in the store (for example, the display device 220 shown in FIG. 8).

  Further, in the embodiment of the present technology, when a warning or notification is given to a customer, an example in which the warning or notification is performed by display or voice output to that effect has been shown. However, for example, the warning or notification may be performed by at least one of tactile sensation by vibration or the like, electrical stimulation, or odor output. For example, it is possible to give a warning or notification to a customer by causing a specific vibration corresponding to the warning or notification to be performed on the information processing apparatus owned by the customer. Further, by providing an odor generating device in the information processing device owned by the customer and outputting a specific odor corresponding to the warning or notification from the odor generating device, the customer can be warned or notified.

  Further, in the embodiment of the present technology, an example in which an increase in the discount rate or an extension of the effective time is given as an incentive given to the customer is shown. However, incentives may be given to the customer by at least one of image output, sound output, tactile sense by vibration, electrical stimulation, and odor output. For example, by outputting a limited video of a specific game (display, audio output), output of limited content (display, audio output), output of a specific scent (for example, pleasant scent) (or output of blend data of that scent) Incentives may be given to customers.

  Moreover, in embodiment of this technique, the example which provides only a coupon information which can be used at the time of stay in a shop (or the day) to a customer was shown. However, for example, coupon information that can be used at the next and subsequent visits may be given as an incentive to the customer.

  In the embodiment of the present technology, the example in which the coupon information is changed or invalidated based on the attitude at the time of staying at the store, the unit price per unit time, the staying time, and the like has been described. However, for example, the coupon information may be changed or invalidated based on the attitude at the time of the past stay in the store, the unit price per unit time, the stay time, and the like. In this case, for example, each history information (attitude, unit price per unit time, staying time, etc.) at a store for each customer is stored, and the coupon information is changed using the stored history information. Or invalidation can be determined.

  Moreover, in embodiment of this technique, the example which gives coupon information to a customer by transmitting electronic coupon information (electronic medium) to a customer's information processing apparatus was shown. However, for example, coupon information may be given to a customer by distributing coupon information using another medium (for example, a paper medium) to the customer.

  In the embodiment of the present technology, a closed space (for example, a tavern or a ramen shop) where a customer can go in and out has been described as an example. However, the embodiment of the present technology can also be applied to an open space (for example, a plaza, a grassland) where a customer can go in and out. In this case, for example, a position information acquisition unit (for example, a GPS receiver) provided in the information processing apparatus acquires position information (for example, latitude and longitude) of the information processing apparatus. Further, the customer information acquisition device acquires the position information from the information processing device. And the shop side information processing apparatus can judge whether the customer who owns the information processing apparatus exists in a predetermined space (for example, open space, grassland) based on the acquired position information. In addition, for example, the embodiment of the present technology can be applied to a space other than a geographical space (for example, a virtual space (for example, a time-limited network) in which a customer can go in and out). For example, coupon information may be given to a customer who uses a network with a time limit. In this case, the embodiment of the present technology can be applied with the use start time of the network as the entry time and the use end time of the network as the exit time.

  The above-described embodiment shows an example for embodying the present technology, and the matters in the embodiment and the invention-specific matters in the claims have a corresponding relationship. Similarly, the invention specific matter in the claims and the matter in the embodiment of the present technology having the same name as this have a corresponding relationship. However, the present technology is not limited to the embodiment, and can be embodied by making various modifications to the embodiment without departing from the gist thereof.

  Further, the processing procedure described in the above embodiment may be regarded as a method having a series of these procedures, and a program for causing a computer to execute these series of procedures or a recording medium storing the program. You may catch it. As this recording medium, for example, a CD (Compact Disc), an MD (MiniDisc), a DVD (Digital Versatile Disc), a memory card, a Blu-ray (registered trademark) disc, or the like can be used.

In addition, this technique can also take the following structures.
(1)
An acquisition unit for acquiring user information related to a user who has been given the right to receive preferential treatment;
An information processing apparatus comprising: a control unit that performs control for notifying the user of the right based on the acquired user information.
(2)
The information processing apparatus according to (1), wherein the control unit determines whether to change the right based on the acquired user information, and notifies the user of the determination result.
(3)
The information processing apparatus according to (1) or (2), wherein the control unit invalidates the right when the acquired user information satisfies a predetermined condition.
(4)
The acquisition unit acquires the user entry time and exit time at the place where the right is exercised as the user information,
The control unit determines the right when the stay time at which the user stays at the place is longer than a predetermined time related to the right, which is a time specified by the acquired entry time and exit time. The information processing apparatus according to (3), which is invalidated.
(5)
The control unit notifies the user of a warning that the right is invalidated when the stay time becomes the predetermined time or a time within a predetermined range based on the predetermined time. ).
(6)
The information processing apparatus according to (5), wherein the control unit notifies the user of the warning by displaying the warning on a display unit or outputting the warning voice from a voice output unit.
(7)
When the degree of congestion at the place where the right is exercised is high with a predetermined value as a reference, the control unit increases the preferential treatment related to the right by leaving within a second predetermined time that is shorter than the predetermined time. The information processing apparatus according to (4), wherein the information is notified to the user.
(8)
If the value related to the user's expenditure at the place where the right is exercised is low with respect to a predetermined value, the control unit determines that the right is granted if the user exits within a second predetermined time that is shorter than the predetermined time. The information processing apparatus according to (4), wherein the user is notified that the preferential treatment is increased.
(9)
(7) or (8) wherein the control unit changes the preferential content related to the right when the user leaves within the second predetermined time after giving a notification to increase the preferential treatment. The information processing apparatus described in 1.
(10)
The acquisition unit acquires, as the user information, information related to the attitude of the user staying at a place where the right is exercised,
When the acquired user information satisfies a predetermined condition, the control unit notifies the user of a warning that the right is invalid unless the user's attitude is improved. (1) to (9) The information processing apparatus according to any one of the above.
(11)
The information processing apparatus according to (10), wherein when the state in which the acquired user information satisfies the predetermined condition continues for a predetermined time after performing the warning, the control unit invalidates the right. .
(12)
The information processing apparatus according to (10) or (11), wherein the control unit changes the preferential content of the right based on an evaluation value calculated based on the acquired user information.
(13)
The control unit assigns a second right to the place, which is a right to receive preferential treatment at the specific place, based on a degree of congestion at the place where the right is exercised and a degree of congestion at a specific place other than the place. The information processing apparatus according to any one of (1) to (12), which determines whether to give to the existing user.
(14)
An acquisition device for acquiring user information relating to a user who has been given the right to receive preferential treatment;
A communication system comprising: an information processing apparatus that performs control for notifying the user of the right based on the acquired user information.
(15)
An acquisition procedure for acquiring user information related to a user who has been given the right to receive preferential treatment,
An information processing method comprising: a control procedure for performing control for notifying the user of the right based on the acquired user information.
(16)
An acquisition procedure for acquiring user information related to a user who has been given the right to receive preferential treatment,
A program for causing a computer to execute a control procedure for performing control for notifying the user of the right based on the acquired user information.

DESCRIPTION OF SYMBOLS 100 Information processing apparatus 110 Acquisition part 120 Control part 130 Coupon information storage part 140 Output part 141 Display part 142 Audio | voice output part 200 Communication system 211,212 Customer information acquisition apparatus 220 Display apparatus 300 Shop side information processing apparatus 310 Wireless communication part 320 Control Unit 330 customer information storage unit 400 information processing device 410 wireless communication unit 420 control unit 600 communication system 610 store side information processing device 620 store side information processing device 630 information processing device 700 communication system 710 customer information management server 711 communication unit 712 control unit 713 Customer information storage unit 720 Network 730 Base station 741 Store side information processing device 742 Customer information acquisition device 743 Display device 751 Store side information processing device 752 Customer information acquisition device 753 Display device 760 Information processing device

Claims (16)

An acquisition unit for acquiring user information related to a user who has been given the right to receive preferential treatment;
An information processing apparatus comprising: a control unit that performs control for notifying the user of the right based on the acquired user information.   The information processing apparatus according to claim 1, wherein the control unit determines whether to change the right based on the acquired user information, and notifies the user of the determination result.   The information processing apparatus according to claim 1, wherein the control unit invalidates the right when the acquired user information satisfies a predetermined condition. The acquisition unit acquires the user entry time and exit time at the place where the right is exercised as the user information,
The control unit determines the right when the stay time at which the user stays at the place is longer than a predetermined time related to the right, which is a time specified by the acquired entry time and exit time. The information processing apparatus according to claim 3, which is invalidated.   The control unit notifies the user of a warning that the right is invalidated when the stay time becomes the predetermined time or a time within a predetermined range based on the predetermined time. The information processing apparatus described.   The information processing apparatus according to claim 5, wherein the control unit notifies the user of the warning by displaying the warning on a display unit or by outputting the warning voice from a voice output unit.   When the degree of congestion at the place where the right is exercised is high with a predetermined value as a reference, the control unit increases the preferential treatment related to the right by leaving within a second predetermined time that is shorter than the predetermined time. The information processing apparatus according to claim 4, wherein the information is notified to the user.   If the value related to the user's expenditure at the place where the right is exercised is low with respect to a predetermined value, the control unit determines that the right is granted if the user exits within a second predetermined time that is shorter than the predetermined time. The information processing apparatus according to claim 4, wherein the user is notified that the preferential treatment is increased.   The information processing apparatus according to claim 7, wherein the control unit changes the preferential content related to the right when the user exits within the second predetermined time after giving a notification to increase the preferential treatment. . The acquisition unit acquires, as the user information, information related to the attitude of the user staying at a place where the right is exercised,
The information processing apparatus according to claim 1, wherein when the acquired user information satisfies a predetermined condition, the control unit notifies the user of a warning that the right is invalid unless the user's attitude is improved. .   The information processing apparatus according to claim 10, wherein the control unit invalidates the right when a state in which the acquired user information satisfies the predetermined condition continues for a predetermined time after performing the warning.   The information processing apparatus according to claim 10, wherein the control unit changes the preferential content of the right based on an evaluation value calculated based on the acquired user information.   The control unit assigns a second right to the place, which is a right to receive preferential treatment at the specific place, based on a degree of congestion at the place where the right is exercised and a degree of congestion at a specific place other than the place. The information processing apparatus according to claim 1, wherein it is determined whether to give to the existing user. An acquisition device for acquiring user information relating to a user who has been given the right to receive preferential treatment;
A communication system comprising: an information processing apparatus that performs control for notifying the user of the right based on the acquired user information. An acquisition procedure for acquiring user information related to a user who has been given the right to receive preferential treatment,
An information processing method comprising: a control procedure for performing control for notifying the user of the right based on the acquired user information. An acquisition procedure for acquiring user information related to a user who has been given the right to receive preferential treatment,
A program for causing a computer to execute a control procedure for performing control for notifying the user of the right based on the acquired user information.

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