JP2014157562A - Information processing apparatus, information processing system, information processing method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing apparatus which improves convenience for two users having different mother tongues to perform input operation together, and an information processing system, an information processing method, and a program.SOLUTION: An information processing apparatus comprises: an acquisition unit which acquires a request to select a second language instead of a first language for displaying a display sentence included in a first user screen; and a display control unit which causes a second user screen to be synchronized with the first user screen in terms of input content to display the display sentence expressed in the first language and the display sentence expressed in the second language when a request to select the second language is acquired.

Description

  The present invention relates to an information processing apparatus, an information processing system, an information processing method, and a program.

  In recent years, for example, in financial institutions, electronic form entry systems have been developed for the purpose of reducing paperless costs. In this electronic form entry system, the user can input various information by performing an operation of entering characters or the like on the display screen using, for example, an electronic pen.

  In addition, technologies for displaying information in a plurality of languages have been developed for the purpose of sharing information among multinational people. For example, Patent Document 1 discloses a technique for displaying both translated Japanese comments and foreign language comments regarding comments created in a foreign language. Patent Document 2 discloses a technique for displaying both transaction confirmation information expressed in a foreign language and transaction confirmation information expressed in a user's native language on a transaction confirmation screen in a foreign language mode. ing.

JP 2003-260030 A JP 2010-073006 A

  However, the above technique is not convenient when two users with different native languages input together. For example, in the above technology, the display language cannot be made different between the display screen of one user and the display screen of the other user, and two users having different native languages share the use. In case it was inconvenient.

  Therefore, the present invention has been made in view of the above problems, and an object of the present invention is to improve convenience in a case where two users having different native languages input jointly. An object is to provide a new and improved information processing apparatus, information processing system, information processing method, and program.

  In order to solve the above-described problem, according to an aspect of the present invention, an acquisition for acquiring a request to change the display language of a display sentence included in the first user screen from the first language to the second language. And a second user screen in which input contents are synchronized between the first user screen and the first user screen when the request for change to the second language is acquired. There is provided an information processing apparatus comprising: a display control unit configured to display the display sentence expressed in the second language and the display sentence expressed in the second language.

  When the request for the change to the second language is acquired, the first user screen is at least one of the items expressed in two languages included in the second user screen. Some items may include items expressed in the second language and may not include items expressed in the first language.

  The display control unit, when a request to change to the second language is acquired, on the second user screen, for each same item, an item expressed in the first language The items expressed in the second language may be displayed side by side.

  The acquisition unit further acquires a request to change a display language of a display sentence included in the first user screen from the second language to the first language, and the display control unit includes the first When a request for changing to one language is acquired, at least one of the items may be displayed only in the first language on the second user screen.

  The information processing apparatus may further include a display unit that displays the second user screen.

  The first user screen and the second user screen may be displayed side by side on a display included in a communication terminal capable of communicating with the information processing apparatus.

  The acquisition unit may acquire the change request from a communication terminal that displays the first user screen.

  The acquisition unit may acquire the change request input to the second user screen.

  The first user may be a customer of a financial institution, and the second user may be an operator of the financial institution.

  The first language may be any one official language in an area where the information processing apparatus is installed, and the second language may be a language different from the first language.

  In order to solve the above problem, according to another aspect of the present invention, there is a request to change the display language of the display sentence included in the first user screen from the first language to the second language. When an acquisition unit to acquire, a display unit that displays a second user screen in which input content is synchronized between the first user screen, and the request for change are acquired, An information processing system comprising: a display control unit configured to display the display sentence expressed in the first language and the display sentence expressed in the second language on the second user screen. Provided.

  In order to solve the above problem, according to another aspect of the present invention, there is a request to change the display language of the display sentence included in the first user screen from the first language to the second language. And when the request for change is acquired, expressed in the first language on the second user screen in which the input content is synchronized with the first user screen And displaying the displayed sentence and the displayed sentence expressed in the second language.

  In order to solve the above problem, according to another aspect of the present invention, the computer changes the display language of the display sentence included in the first user screen from the first language to the second language. In the second user screen in which the input contents are synchronized between the acquisition unit for acquiring the request to be performed and the change request when the change request is acquired, the first user screen There is provided a program for causing a display control section to display the display sentence expressed in the language and the display sentence expressed in the second language.

  As described above, according to the present invention, it is possible to improve convenience in a scene where two users having different native languages input together.

It is explanatory drawing which showed the structure of the information processing system by embodiment of this invention. It is explanatory drawing which showed the hardware constitutions of the window terminal by the same embodiment. It is explanatory drawing which showed an example of the structure of the menu screen by the embodiment. It is the functional block diagram which showed the structure of the window terminal by the same embodiment. It is the functional block diagram which showed the structure of the tablet terminal by the embodiment. It is the 1st flowchart which showed the operation | movement by the embodiment. It is explanatory drawing which showed an example of the structure of the display language selection screen by the embodiment. It is explanatory drawing which showed an example of the structure of the menu screen (customer side) after the language change by the embodiment. It is explanatory drawing which showed an example of the structure of the menu screen (operator side) after the language change by the embodiment. It is the 2nd flowchart which showed the operation | movement by the embodiment. It is explanatory drawing which showed an example of the structure of the transaction content input screen by the embodiment. It is explanatory drawing which showed an example of the structure of the transaction content input screen (customer side) after the language change by the embodiment. It is explanatory drawing which showed an example of the structure of the transaction content input screen (operator side) after the language change by the embodiment. It is explanatory drawing which showed the example of application using the table type terminal by the embodiment.

  Exemplary embodiments of the present invention will be described below in detail with reference to the accompanying drawings. In addition, in this specification and drawing, about the component which has the substantially same function structure, duplication description is abbreviate | omitted by attaching | subjecting the same code | symbol.

  In the present specification and drawings, a plurality of components having substantially the same functional configuration may be distinguished by adding different alphabets after the same reference numeral. For example, a plurality of configurations having substantially the same functional configuration are differentiated as necessary, such as a display language selection button 420a and a display language selection button 420b. However, when it is not necessary to particularly distinguish each of a plurality of constituent elements having substantially the same functional configuration, only the same reference numerals are given. For example, when there is no need to distinguish between the display language selection button 420a and the display language selection button 420b, they are simply referred to as the display language selection button 420.

Further, the “DETAILED DESCRIPTION OF THE INVENTION” will be described according to the following item order.
1. 1. Basic configuration of information processing system 2. Detailed description of embodiments 2-1. Configuration 2-2. Operation 2-3. Effect 3. Modified example

<1. Basic Configuration of Information Processing System>
The present invention can be implemented in various forms as will be described in detail in “2. Detailed Description of Embodiments” as an example. In the following, first, the basic configuration of the information processing system according to the present embodiment will be described with reference to FIG.

  In the following description, an example in which the information processing system is applied to a customer cooperative operation system in a financial institution will be described as an example. In this customer cooperation operation system, the customer of the financial institution (first user) and the operator of the financial institution (second user) refer to the screen with almost the same content, and the operator confirms the input contents of the customer. It is a system that makes transactions while doing so. By using this customer cooperative operation system, the operator can confirm the input contents of the customer, so that the efficiency of the explanation of the operation by the operator to the customer can be improved, and improvement of the customer's sense of security is expected. There is an advantage that you can.

  As shown in FIG. 1, the information processing system according to the embodiment of the present invention includes a window terminal 10 (information processing apparatus), a control cable 12, a screen display cable 14, a tablet terminal 20 (communication terminal), and an electronic pen. 30 is included.

  In FIG. 1, for example, an example in which the window terminal 10, the tablet terminal 20, or the electronic pen 30 is installed one by one is described, but the present invention is not limited to this example, and a plurality of each may be installed.

-Window terminal 10-
The window terminal 10 is a terminal used for, for example, an operator of a financial institution to perform various transaction procedures in response to a customer request. The window terminal 10 can display a second user screen that is a screen for a second user such as an operator of a financial institution, for example.

  The window terminal 10 has a hardware configuration as shown in FIG. As shown in FIG. 2, the window terminal 10 includes a CPU (Central Processing Unit) 150, a ROM (Read Only Memory) 152, a RAM (Random Access Memory) 154, an internal bus 156, an input / output interface 158, an input device 160, A display device 162, an HDD (Hard Disk Drive) 164, and a network interface 166 are provided.

  The CPU 150 is configured as an example of a control unit 100 and a display control unit 102 described later, for example. The CPU 150 functions as an arithmetic processing device and a control device, and controls the overall operation in the window terminal 10 according to various programs. The CPU 150 may be a microprocessor.

  The ROM 152 stores programs used by the CPU 150, calculation parameters, and the like. The RAM 154 temporarily stores programs used in the execution of the CPU 150, parameters that change as appropriate during the execution, and the like. The CPU 150, the ROM 152, and the RAM 154 are connected to each other by an internal bus 156 that includes a CPU bus or the like.

  The input / output interface 158 connects the HDD 164 and the network interface 166 to the internal bus 156. For example, the HDD 164 exchanges data with the RAM 154 or the like via the input / output interface 158 and the internal bus 156.

  The input device 160 includes input means such as a keyboard and a mouse for inputting information by the user, and an input control circuit that generates an input signal based on the input by the user and outputs the input signal to the CPU 150. The input device 160 is configured as an example of the input unit 104 described later. The user of the window terminal 10 can input various data and instruct processing operations to the window terminal 10 by operating the input device 160.

  The display device 162 is a device for displaying an image, such as a liquid crystal display (LCD) device or an organic light emitting diode (OLED) device. The display device 162 is configured as an example of the display unit 106 described later.

  The HDD 164 is a data storage device configured as an example of the storage unit 110 described later. The HDD 164 may include a storage medium, a recording device that records data on the storage medium, a reading device that reads data from the storage medium, and a deletion device that deletes data recorded on the storage medium. The HDD 164 stores programs executed by the CPU 150 and various data.

  The network interface 166 is a communication interface configured by a communication device for connecting to a communication network such as the Internet, various LANs (Local Area Network), and IP-VPN (Internet Protocol-Virtual Private Network), for example. This is configured as an example of the communication unit 108 described later. The network interface 166 may be a wireless LAN compatible communication device, an LTE (Long Term Evolution) compatible communication device, or a wire communication device that performs wired communication.

-Control cable 12-
The control cable 12 is a communication cable conforming to a standard such as USB (Universal Serial Bus). The window terminal 10 can acquire information such as coordinates and writing pressure by contact of the electronic pen 30 from the tablet terminal 20 via the control cable 12.

-Screen display cable 14-
The screen display cable 14 is a communication cable that complies with standards such as VGA (Video Graphics Array) and DVI (Digital Visual Interface). The window terminal 10 can transmit the display screen to the tablet terminal 20 via the screen display cable 14.

-Tablet device 20-
The tablet terminal 20 is a portable information processing terminal and has a function of displaying a screen in the same manner as a general-purpose display. For example, the tablet terminal 20 receives and displays a first user screen, which is a screen for a first user such as a customer of a financial institution, from the window terminal 10. Further, the tablet terminal 20 has a function of accepting a user input via an electronic pen 30 described later. Note that the input contents are synchronized in substantially real time between the first user screen and the second user screen displayed on the window terminal 10, for example. For this reason, the operator can confirm the input contents of the customer to the tablet terminal 20 in almost real time by referring to the window terminal 10.

  An example of the first user screen is, for example, the menu screen 40 shown in FIG. 3 for the customer to select a transaction. As shown in FIG. 3, the menu screen 40 includes, for example, an operation instruction message display field 400, a withdrawal button 402, a deposit button 404, a transfer button 406, a balance inquiry button 408, a tax public money button 410, a new account opening button 412, Various notification buttons 414, various application buttons 416, and a display language switching button 418 are included. On this menu screen 40, the customer can perform a procedure related to a withdrawal transaction by selecting, for example, a withdrawal button 402. FIG. 3 shows an example where Japanese is set as the display language. The display language switching button 418 is a button for switching the display language of the display text in the operation instruction message display field 400 and the various buttons described above. For example, when the customer desires to switch the display language from Japanese to German, the display language can be switched to German by selecting the display language switching button 418. 3 shows an example in which the display sentence of the display language switching button 418 is expressed in English like “Language”, but it may be expressed in another language such as Japanese.

-Electronic pen 30-
The electronic pen 30 functions as a pointing device. When the user brings the electronic pen 30 into contact with the tablet terminal 20, the tablet terminal 20 can detect the coordinate position where the electronic pen 30 is in contact, the writing pressure information, and the like.

  Note that the information processing system according to the present embodiment is not limited to the configuration described above. For example, the information processing system may further include a server (information processing apparatus) capable of communicating with the window terminal 10 and the tablet terminal 20 by wire or wireless. The server is a device for performing various controls such as display control of the window terminal 10 and the tablet terminal 20.

  Further, the information processing system does not include the control cable 12 and the screen display cable 14, and the control terminal 10 and the tablet terminal 20 may communicate with each other by wireless communication.

  The basic configuration of the information processing system according to this embodiment has been described above. In the information processing system described above, the window terminal 10 according to the present embodiment can improve convenience in a scene where two users having different native languages input together. Hereinafter, such embodiments will be sequentially described in detail.

<2. Detailed Description of Embodiment>
[2-1. Constitution]
(2-1-1. Configuration of window terminal 10)
FIG. 4 is a functional block diagram showing the configuration of the window terminal 10 according to the present embodiment. As illustrated in FIG. 4, the window terminal 10 includes a control unit 100, an input unit 104 (acquisition unit), a display unit 106, a communication unit 108 (acquisition unit), and a storage unit 110. The control unit 100 includes a display control unit 102.

  The control unit 100 has a function of generally controlling the operation of the window terminal 10 using hardware such as a CPU 150 and a RAM 154 built in the window terminal 10. For example, the control unit 100 controls operations of the input unit 104, the display unit 106, the communication unit 108, and the storage unit 110. Further, the control unit 100 determines the content to be processed next by the window terminal 10 based on, for example, information received by the input unit 104 or information received by the communication unit 108.

  The display control unit 102 performs control such as switching of a display screen on the display unit 106 described later. For example, the display control unit 102 receives a request to change the display language of the display text included in the first user screen from the first language to the second language by the communication unit 108 described later. The display sentence expressed in the first language and the display sentence expressed in the second language are displayed on the second user screen. Here, the first language is, for example, any one official language in the area where the window terminal 10 is installed, and is mainly the native language of the operator of the financial institution. For example, when the window terminal 10 is installed in Japan, the first language is Japanese. An advantage of the first language being the native language of the operator is that it is easy for an operator to answer a question regarding an operation method or the like from a customer. The second language is a language different from the first language. For example, when the first language is Japanese, the second language is a language other than Japanese, such as English.

  In addition, when the request to change to the second language is acquired, the display control unit 102 displays the item expressed in the first language for each same item on the second user screen. And items expressed in the second language are displayed side by side. In addition, when a request for changing the display language of the display sentence included in the first user screen from the second language to the first language is acquired, the display control unit 102 receives the second usage. At least one item is displayed only in the first language on the user screen. Further, the display control unit 102 generates a first user screen and causes the communication unit 108 to transmit it to the tablet terminal 20. Details of the functions of the display control unit 102 described above will be described later.

  The input unit 104 receives various operations by the operator. For example, the input unit 104 changes the display language of the display text included in the first user screen, which is input by the operator to the second user screen, from the first language to the second language. Or an input to change from the second language to the first language is accepted.

  The display unit 106 displays various display screens such as a second user screen under the control of the display control unit 102.

  The communication unit 108 transmits and receives various types of information to and from the tablet terminal 20 via, for example, the control cable 12 or the screen display cable 14. For example, the communication unit 108 receives from the tablet terminal 20 a request to change the display language of the display text included in the first user screen from the first language to the second language. Further, the communication unit 108 transmits the first user screen generated by the display control unit 102 to the tablet terminal 20.

  The storage unit 110 stores various software such as software for generally controlling the operation of the window terminal 10, and various data.

  Note that according to the present embodiment, it is possible to provide a computer program for causing the hardware such as the CPU 150, the ROM 152, and the RAM 154 built in the window terminal 10 to perform the same functions as the components of the window terminal 10 described above. It is. A storage medium storing the computer program is also provided.

  The configuration of the window terminal 10 according to the present embodiment has been described above, but is not limited to the configuration described above. For example, the storage unit 110 may not be included in the window terminal 10 but may be provided in another device.

(2-1-2. Configuration of Tablet Terminal 20)
FIG. 5 is a functional block diagram showing the configuration of the tablet terminal 20 according to the present embodiment. As illustrated in FIG. 5, the tablet terminal 20 includes a control unit 200, a device information detection unit 202, a screen information display unit 204, and a communication unit 206.

  The control unit 200 has a function of generally controlling the operation of the tablet terminal 20 using hardware such as a CPU and a RAM built in the tablet terminal 20. For example, the control unit 200 controls operations of the device information detection unit 202, the screen information display unit 204, and the communication unit 206.

  The device information detection unit 202 detects device information when the electronic pen 30 contacts the tablet terminal 20. Here, the device information includes information indicating how the electronic pen 30 has come into contact with the tablet terminal 20 such as a coordinate position and writing pressure.

  The screen information display unit 204 displays various screens such as a first user screen received by the communication unit 206 described later.

  The communication unit 206 transmits and receives various types of information to and from the window terminal 10 via the control cable 12 or the screen display cable 14. For example, the communication unit 206 receives the first user screen from the window terminal 10. The communication unit 206 also changes the display language of the display text included in the first user screen, which is input via the electronic pen 30 by the customer of the financial institution, from the first language to the second language. The request is transmitted to the window terminal 10.

[2-2. Operation]
The configuration according to this embodiment has been described above. Subsequently, an operation according to the present embodiment will be described. FIG. 6 is a first flowchart illustrating the operation according to the embodiment. Here, as an example, a customer of a financial institution visits the financial institution, and, according to an instruction from the person in charge of the financial institution, operates the tablet terminal 20 arranged in the financial institution to input transaction details. explain. As described above, the window terminal 10 and the tablet terminal 20 display screens having basically the same contents.

  As shown in FIG. 6, in the initial state, the screen information display unit 204 of the tablet terminal 20 displays the menu screen 40 as shown in FIG. 3, for example (S101). Similarly, the display unit 106 of the window terminal 10 displays the menu screen 40 (S102).

  Subsequently, the control unit 200 of the tablet terminal 20 determines whether or not a display language switching button such as the display language switching button 418 illustrated in FIG. 3 is selected on the menu screen 40 by the customer of the financial institution. (S103).

  For example, when a button other than the display language switching button 418 such as the drawer button 402 shown in FIG. 3 is selected (S103: No), the tablet terminal 20 performs the process of S108 described later.

  On the other hand, when the display language switching button 418 is selected (S103: Yes), the screen information display unit 204 of the tablet terminal 20 receives the display language selection screen as shown in FIG. 42 is displayed (S104).

  Here, a configuration example of the display language selection screen 42 will be described with reference to FIG. The display language selection screen 42 includes, for example, display language selection buttons 420 such as a Japanese selection button 420a and an English selection button 420b. On the display language selection screen 42, the customer can switch the display language to English by selecting, for example, the English selection button 420b.

  Subsequently, the control unit 200 of the tablet terminal 20 determines whether or not a language other than the first language (Japanese in the example shown in FIG. 3) is selected on the display language selection screen 42 by the customer of the financial institution. Determination is made (S105). As an example of the case where a language other than the first language is selected, the customer's native language is different from the first language, so the customer desires to change the display language to the customer's native language. Such as the case.

  When the first language is selected as the display language (S105: No), the tablet terminal 20 performs the process of S108 described later.

  On the other hand, when a language other than the first language is selected (S105: Yes), first, the communication unit 206 notifies the window terminal 10 of the selected language. Next, the display control unit 102 of the window terminal 10 switches the display language to the notified language, for example, the language-changed menu screen (customer side) 44 as shown in FIG. To send to. Then, the screen information display unit 204 of the tablet terminal 20 displays the received language-changed menu screen (customer side) 44 (S106).

  Here, with reference to FIG. 8, the structural example of the menu screen (customer side) 44 after a language change is demonstrated. FIG. 8 shows an example where English is selected as the display language. As shown in FIG. 8, the menu screen after the language change (customer side) 44 includes an operation instruction message display field 440 showing the same contents as the operation instruction message display field 400 in the menu screen 40 shown in FIG. Further, various buttons 442 to 458 having functions similar to those of the various buttons 402 to 418 on the menu screen 40 are included. Further, the menu screen after language change (customer side) 44 relates to at least a part of items expressed in two languages included in the menu screen after language change (operator side) 46 shown in FIG. It is designed to include items expressed in English and not items expressed in Japanese. For example, the “Draw” button 442 includes a display sentence “Draw” expressed in English, but does not include a display sentence “draw” expressed in Japanese.

  On the menu screen (customer side) 44 after the language change, the customer can perform a procedure related to the withdrawal transaction by selecting a “Draw” button 442, for example. Regarding the display language switching button 458, FIG. 8 shows an example in which the display sentence is expressed in English, but it may be expressed in another language such as the first language.

  Subsequently, the display control unit 102 of the window terminal 10 displays the menu screen after language change (operator side) 46 which is a menu screen changed to the bilingual display of the language notified from the tablet terminal 20 and the first language. Is displayed on the display unit 106 (S107).

  Here, with reference to FIG. 9, the structural example of the menu screen (operator side) 46 after a language change is demonstrated. As shown in FIG. 9, on the menu screen after language change (operator side) 46, for each item on the menu screen 40 shown in FIG. 3, the item expressed in the first language and the language selected by the customer Items expressed in (second language) are displayed side by side. For example, in the drawer button 462, a display sentence “O drawer” expressed in Japanese and a display sentence “Draw” expressed in English are displayed side by side. On the menu screen (operator side) 46 after the language change, the operator, for example, displays a transaction content input screen corresponding to the withdrawal transaction on the tablet terminal 20 by selecting the withdrawal button 462, and the customer relates to the withdrawal transaction. The procedure can be performed. In FIG. 9, the display of Japanese as the first language is displayed on the top, and the display in the second language is displayed on the bottom. However, the items in the second language are centered in accordance with the display on the customer side. The display in the first language may be the same as the display on the customer side, for example, the size is reduced and displayed below. Regarding the display language switching button 478, FIG. 9 shows an example in which the display sentence is expressed only in English. For example, the display sentence expressed in the first language and the display sentence expressed in English May be displayed side by side, or may be displayed only in the first language.

  Subsequently, the customer selects a desired transaction type, such as a withdrawal transaction or a transfer transaction, on the menu screen 40 or the menu screen after changing the language (customer side) 44 displayed on the tablet terminal 20 (S108).

  Next, operations after S108 will be described with reference to FIG. After S108, first, the communication unit 206 of the tablet terminal 20 transmits the transaction type selected in S108 to the window terminal 10. Next, the display control unit 102 of the window terminal 10 causes the communication unit 108 to transmit a transaction content input screen on the customer side corresponding to the received transaction type to the tablet terminal 20. Then, the screen information display unit 204 of the tablet terminal 20 displays the received transaction content input screen (S109).

  When the first language is set as the display language, that is, when the display language is not changed, the screen information display unit 204 in S109, for example, inputs transaction contents as shown in FIG. A screen 48 is displayed. On the other hand, if the display language has been changed from the first language to the second language, in S109, the screen information display unit 204 displays the transaction content input screen after the language change as shown in FIG. ) 50 is displayed. 11 and 12 show examples of transaction content input screens when a withdrawal transaction is selected as the transaction type.

  As shown in FIG. 11, the transaction content input screen 48 includes, for example, a name input field 480, an account number input field 482, an amount input field 484, a cancel button 486, a display language switching button 488, and a confirmation button 490. On the transaction content input screen 48, the customer can input the transaction content by selecting the confirmation button 490 after filling in each input field. As for the display language switching button 488, FIG. 11 shows an example in which the display sentence is expressed in English, but it may be expressed in another language such as the first language.

  As shown in FIG. 12, the transaction content input screen (customer side) 50 after language change includes the same input fields and various buttons as the transaction content input screen 48, but is different from the transaction content input screen 48. The display text in each input field and various buttons is displayed in the changed language (English in this example). Further, the post-language change transaction content input screen (customer side) 50 is at least one of the items expressed in two languages included in the post-language change transaction content input screen (operator side) 52 shown in FIG. Regarding the items in the department, it is designed so as to include items expressed in English and not include items expressed in Japanese. For example, the name input field 500 includes a display sentence “Input your name.” Expressed in English, but does not include a display sentence “Please enter a name” expressed in Japanese.

  Regarding the display language switching button 508, FIG. 12 shows an example in which the display sentence is expressed in English, but it may be expressed in another language such as the first language. Further, the post-change language transaction content input screen (customer side) 50 may not include the display language switching button 508.

  Subsequently, the display control unit 102 of the window terminal 10 displays on the display unit 106 a transaction content input screen on the operator side corresponding to the transaction type notified from the tablet terminal 20 (S110).

  When the first language is set as the display language, in S110, the display unit 106 displays a transaction content input screen 48 as shown in FIG. 11, for example. On the other hand, when the display language is changed from the first language to the second language, in S110, the display unit 106 displays the transaction content input screen (operator side) 52 after language change as shown in FIG. Is displayed. FIG. 13 shows an example of a transaction content input screen when a withdrawal transaction is selected as the transaction type.

  As shown in FIG. 13, in the transaction content input screen (operator side) 52 after language change, for each item in the transaction content input screen 48 shown in FIG. Are displayed side by side with items expressed in other languages. For example, in the name input field 480, a display sentence “name” expressed in Japanese and a display sentence “Name” expressed in English are displayed side by side. On the transaction content input screen (operator side) 52 after the language change, the operator corrects the input error by the customer or inputs the content verbally transmitted from the customer instead of the customer. Can assist input. Regarding the display language switching button 528, FIG. 13 shows an example in which the display sentence is expressed only in English, but for example, a display sentence expressed in the first language and a display sentence expressed in English May be displayed side by side, or may be displayed only in the first language.

  Thereafter, the customer inputs the transaction content on the transaction content input screen on the customer side displayed on the tablet terminal 20 (S111). The communication unit 206 transmits the input information to the window terminal 10, and the storage unit 110 of the window terminal 10 stores the received information.

  Thereafter, the display control unit 102 of the window terminal 10 determines whether or not a display language switching button has been selected on the transaction content input screen on the operator side (S112). As an example of the case where the display language switching button is selected, an elderly customer desires to change the display language, but the operation method on the tablet terminal 20 is not known and the operator is verbally requested to change the display language. If you want to.

  When the display language switching button is selected (S112: Yes), the display control unit 102 displays the display language selection screen 42 as shown in FIG. 7 on the display unit 106 (S113). Next, the display control unit 102 determines whether or not the customer selects the first language as the display language on the display language selection screen 42 (S114).

  When the first language is selected as the display language (S114: Yes), the display control unit 102 sets at least one item such as the transaction content input screen 48 illustrated in FIG. 11 to the first language. The transaction content input screen displayed only in Japanese in the example of FIG. 11 is displayed on the display unit 106 (S115). Next, the display control unit 102 causes the communication unit 108 to transmit to the tablet terminal 20 a transaction content input screen in which at least one item is displayed only in the first language, for example, as illustrated in FIG. Then, the screen information display unit 204 of the tablet terminal 20 displays the received transaction content input screen (S117).

  On the other hand, when a language other than the first language is selected (S114: No), the display control unit 102 selects, for example, a transaction content input screen (operator side) 52 after language change shown in FIG. The transaction content input screen on the operator side displayed in the two languages of the displayed language and the first language is displayed on the display unit 106 (S115). Next, the display control unit 102 displays the transaction content input screen on the customer side displayed in the selected language, such as the transaction content input screen (customer side) 50 after language change shown in FIG. To the tablet terminal 20. Then, the screen information display unit 204 of the tablet terminal 20 displays the received transaction content input screen (S118).

  After S117 or S118, the customer resumes the input of the transaction content on the transaction content input screen displayed on the tablet terminal 20. Then, when the input of transaction details is completed, the procedure related to the transaction is completed.

[2-3. effect]
As described above, for example, with reference to FIGS. 4, 6, and 10, the window terminal 10 according to the present embodiment sets the display language of the display sentence included in the first user screen as the first language. When the request to change to the second language is acquired, the display sentence expressed in the first language and the display sentence expressed in the second language are displayed on the second user screen. For this reason, since the display language can be made different between the first user screen and the second user screen, it is convenient in a situation where two users having different native languages input together. Can be improved.

  Further, as shown in FIGS. 8 and 12, the first user screen is expressed in any one language in principle for each item expressed in two languages on the second user screen. Only included items are included. Accordingly, since unnecessary words are not displayed on the first user screen, the first user such as a customer is not given a feeling of pressure and visibility can be improved.

  Further, as shown in FIGS. 9 and 13, the window terminal 10 is expressed in the second language and the items expressed in the first language for each same item on the second user screen. Display items side by side. For this reason, a second user such as an operator can directly refer to the wording displayed on the screen of the first user such as a customer and operates the screen in the first language. Can do. Therefore, there is an advantage that the operator can easily explain the operation and assist the input to the customer.

<3. Modification>
Although the preferred embodiments of the present invention have been described in detail with reference to the accompanying drawings, the present invention is not limited to such examples. It is obvious that a person having ordinary knowledge in the technical field to which the present invention pertains can come up with various changes or modifications within the scope of the technical idea described in the claims. Of course, it is understood that these also belong to the technical scope of the present invention.

  For example, in the above description, an example in which the information processing system according to the present invention includes the tablet terminal 20 has been described. However, instead of the tablet terminal 20, a table type terminal 60 (communication terminal) as shown in FIG. . This table-type terminal 60 can communicate with the window terminal 10 or the server having the function of the window terminal 10 described above, and in the table-type display provided above the table-type terminal 60, the first use The user screen 600 and the second user screen 602 can be displayed side by side. In addition, the table type terminal 60 displays the display areas of the first user screen 600 and the second user screen 602 in accordance with the positional relationship between the first user 70 and the second user 72. The display mode such as the display direction can be changed.

  For example, in FIG. 14, the first user 70 and the second user 72 are positioned so as to face each other with the table-type terminal 60 interposed therebetween, so that the first user 70 can easily recognize the first user. The user screen 600 and the second user screen 602 are displayed on the display in the opposite directions with respect to the vertical direction in FIG.

  According to this modified example, the first user screen 600 and the second user screen 602 are displayed at the same time on the display of the table type terminal 60, so that the first user 70 such as a customer and the like A reference screen can be shared with a second user 72 such as a person in charge of a financial institution. For this reason, for example, the customer can refer to the screen of the person in charge when explaining the transaction contents and the operation method by the person in charge, which leads to improvement of the customer's sense of security.

  In the above description, the case where the information processing system according to the present invention is applied to a customer cooperative operation system in a financial institution has been mainly described, but the present invention is not limited to such an example. For example, the information processing system according to the present invention can be applied to a system in which a customer and an operator use a screen displaying the same content and perform a cooperative operation / input while performing a dialogue.

DESCRIPTION OF SYMBOLS 10 Window terminal 12 Control cable 14 Screen display cable 20 Tablet terminal 30 Electronic pen 100 Control part 102 Display control part 104 Input part 106 Display part 108 Communication part 110 Storage part 150 CPU
152 ROM
154 RAM
156 Internal bus 158 Input / output interface 160 Input device 162 Display device 164 HDD
166 Network interface 200 Control unit 202 Device information detection unit 204 Screen information display unit 206 Communication unit

Claims (13)

An acquisition unit for acquiring a request to change the display language of the display text included in the first user screen from the first language to the second language;
When a request for changing to the second language is acquired, the second language screen in which the input content is synchronized with the first user screen is displayed in the first language. A display control unit that displays the expressed display sentence and the display sentence expressed in the second language;
An information processing apparatus comprising:   When the request for the change to the second language is acquired, the first user screen is at least one of the items expressed in two languages included in the second user screen. The information processing apparatus according to claim 1, wherein some items include an item expressed in the second language and do not include an item expressed in the first language.   The display control unit, when a request to change to the second language is acquired, on the second user screen, for each same item, an item expressed in the first language The information processing apparatus according to claim 2, wherein the items expressed in the second language are displayed side by side. The acquisition unit further acquires a request to change a display language of a display sentence included in the first user screen from the second language to the first language,
The display control unit displays, in the second user screen, at least one item only in the first language when a request for changing to the first language is acquired. The information processing apparatus according to claim 3. The first language is any one official language in an area where the information processing apparatus is installed,
The information processing apparatus according to claim 1, wherein the second language is a language different from the first language.   The information processing apparatus according to claim 1, further comprising a display unit that displays the second user screen.   The first user screen and the second user screen are displayed side by side on a display of a communication terminal capable of communicating with the information processing apparatus. The information processing apparatus described.   The information processing apparatus according to claim 1, wherein the acquisition unit acquires the change request from a communication terminal that displays the first user screen.   The information processing apparatus according to claim 1, wherein the acquisition unit acquires the change request input to the second user screen.   The information processing apparatus according to any one of claims 1 to 9, wherein the first user is a customer of a financial institution and the second user is an operator of the financial institution. An acquisition unit for acquiring a request to change the display language of the display text included in the first user screen from the first language to the second language;
A display unit for displaying a second user screen in which input content is synchronized with the first user screen;
When the change request is acquired, the display sentence expressed in the first language and the display sentence expressed in the second language are displayed on the second user screen. A display control unit;
An information processing system comprising: Obtaining a request to change the display language of the display text included in the first user screen from the first language to the second language;
When the change request is acquired, the display sentence expressed in the first language on the second user screen in which the input content is synchronized with the first user screen. And displaying the display sentence expressed in the second language;
An information processing method comprising: Computer
An acquisition unit for acquiring a request to change the display language of the display text included in the first user screen from the first language to the second language;
When the change request is acquired, the display sentence expressed in the first language on the second user screen in which the input content is synchronized with the first user screen. And a display control unit for displaying the display sentence expressed in the second language,
Program to function as

Images