JP2014123209A - Information material output device, information material output method, and information material output program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a device, method, and program which outputs information materials for use in explainers' explanation about a commodity, for a customer to whom a plurality of explainers explain the commodity at different timings with information materials revised at intervals of a prescribed period.SOLUTION: An information material output device includes: a first storage unit in which identifiers of customers, identifiers of explainers, and identifiers of periods in which explanation has been performed, out of prescribed periods are stored in association with each other; a second storage unit in which identifiers of the prescribed periods and identifiers of information materials are stored in one-to-one correspondence with each other; an extraction unit which extracts an identifier of a first period closest to the current time out of identifiers of periods associated with an identifier of a first explainer and an identifier of a second period closest to the current time out of identifiers of periods associated with an identifier of a first customer; and a control unit which determines information materials as an output object on the basis of determination of a temporal context between the first period and the second period.

Description

  The present invention relates to a technique for outputting data that is revised every predetermined period.

  Japanese Patent Application Laid-Open Publication No. 2004-228667 describes a technique related to a customer operating a customer terminal and performing a search for financial products on a financial product sales server in buying and selling of financial products via a network. The financial product sales server reads financial information from the storage unit and outputs the result to a customer terminal. When the customer approves the contents of the financial information, the third party server records that the financial information and the customer have approved the financial information in association with each other. Here, the third-party organization server is a server managed by a third-party organization that proves that the customer has accepted the financial information.

JP 2002-63371 A

  As in the above-described prior art, when a customer purchases some product, there is a technology related to displaying information about the product on a network and accepting purchase of the product from the customer. On the other hand, it may be difficult for the customer to understand the details of the product with the information about the product displayed on the network. For this reason, the customer may want to face an instructor who explains the product and receive an explanation of the product from the instructor. For example, a financial product sold by a financial institution is a typical example of a product that is difficult for a customer to understand.

  When explaining the financial product to the customer, the prospector may use a prospectus that describes at least the contract conditions when the customer purchases the financial product. The prospectus is revised every predetermined period, for example, every three months. Whether in charge of a single product or a plurality of products, an instructor does not always check the contents of the latest prospectus for all the products he is in charge of. For example, if the timing for confirming the prospectus does not occur as in the case of explanation to the customer, the explainer may not confirm the contents of the prospectus. Therefore, in the process of revising the prospectus, there may be a prospectus X that has not been confirmed by the explainer.

  On the other hand, the customer may have received the explanation of the prospectus X. For example, as of July 23, 2012, when the explainer A explains the financial product U to the customer a, the prospectus 1 valid for the period from June 1, 2012 to August 31, 2012 is provided. Suppose you use it. In addition, as of April 20, 2012, the explanatory member B other than the explanatory member A will explain the financial product U to the customer a during the period from March 1, 2012 to May 31, 2012. Suppose that explanation was given using book 2. At this time, when the customer a asks the instructor A about the difference between the prospectus 1 and the prospectus 2, the instructor A cannot answer the question unless the contents of the prospectus 2 are confirmed. It is clear that Explainer A should avoid this situation.

  The present invention is an apparatus for outputting materials used when an explanationer explains a product to a customer who has received explanations of the product from materials revised at predetermined intervals from a plurality of explanation staffs. , Methods and programs are provided.

  According to one embodiment, a material output device is provided. The material output device is a device that outputs material revised every predetermined period, and includes an identifier of a customer, an identifier of an instructor who explained the product to the customer, and the description of the predetermined period. The first storage unit that stores the identifiers of the periods in which the information is performed in association with each other, and the second storage unit that stores the identifiers of the predetermined period and the identifiers of the materials in a one-to-one correspondence When an input of an identifier for identifying the first explanation member among the explanation members and an identifier for identifying the first customer among the customers is received, the identifier is associated with the identifier of the first explanation member. A first period identifier that is the period closest to the current time among the identifiers of the current period, and a second period that is the period closest to the current time among the identifiers of the period associated with the identifier of the first customer The identifier of the first storage unit An extracting unit for extracting, and a control unit for determining a material to be output from the second storage unit, based on a determination of a temporal context of the first period and the second period. Have.

  Appropriate materials are output as materials used by explanation staff to explain products to customers who have received explanations of products from materials revised every predetermined period at different times. it can.

The figure showing the example of a structure of the system 1 containing the server 3 The figure showing the hardware structural example of the terminal 2 and the server 3 The figure showing the function structural example of the terminal 2 The figure showing the function structural example of the server 3 in 1st Example. The figure showing the example of the description log | history table 40 The figure showing the example of the data history table 50 The figure for demonstrating 1st Example The figure showing the flowchart of the process which the server 3 performs in 1st Example. The figure showing the function structural example of the server 3 in 2nd Example. The figure showing the example of the 1st description history table 60 The figure showing the example of the 2nd description log | history table 70 The figure showing the example of the 1st material history table 80 The figure showing the example of the 2nd data history table 90 The figure showing the example of the correspondence list table 100 of a financial product and a financial index. The figure for demonstrating 2nd Example The figure showing the flowchart of the process which the server 3 performs in 2nd Example. The figure showing the flowchart of the process which the server 3 performs in 2nd Example.

  Hereinafter, a material output apparatus according to a first embodiment will be described in detail with reference to the drawings. FIG. 1 is a diagram illustrating a configuration example of a system 1 including a server 3 according to the first embodiment. The terminal 2a and the terminal 2n are used by business staff for business purposes and have a Web browsing function. Each terminal has the same function and configuration. In this figure, two terminals, the terminal 2a and the terminal 2n, are illustrated, but the number of terminals connected to the server 3 may be any number. Each terminal is collectively referred to as a terminal 2. For example, the personal computer is an example of the terminal 2. The server 3 outputs the material revised every predetermined period. For example, the database server is an example of the server 3. The network 4 connects the terminal 2 and the server 3 so that communication is possible. The network 4 may be wired, wireless, or both. For example, the Internet is an example of the network 4.

  The terminal 2 and the server 3 are computers. FIG. 2 is a diagram illustrating a hardware configuration example of the terminal 2 and the server 3. A CPU (Central Processing Unit) 10 controls each device included in the computer via a bus 17. A ROM (Read Only Memory) 11 stores in advance a program, data, and the like related to material output executed by the CPU 10. A RAM (Random Access Memory) 12 is used as a buffer for data input from the work area of the CPU 10. The auxiliary storage device 13 is a storage device that supplements the ROM 11. For example, a USB (Universal Serial Bus) memory is an example of the auxiliary storage device 13. The transmission device 14 is a communication interface that performs communication with other computers via the network 4. The input device 15 is a device that inputs signals, such as operation commands and data, according to user operations to the computer. For example, a keyboard and a mouse are examples of the input device 15. The output device 16 is a device that outputs a processing result by the CPU 10. For example, a display and a printer are examples of the output device 16.

  FIG. 3 is a diagram illustrating a functional configuration example of the terminal 2. The input unit 20 is a functional unit that accepts operation commands and data according to user operations, and is realized by the input device 15. The transmission unit 21 is a functional unit that communicates with the server 3 via the network 4 and is realized by the transmission device 14. The processing unit 22 is a functional unit that performs processing according to signals input from the input unit 20 and the transmission unit 21, and is realized by the CPU 10. The storage unit 23 is a functional unit in which a program related to the Web browsing function is stored in advance, and is realized by any one of the ROM 11, the RAM 12, and the auxiliary storage device 13. The output unit 24 is a functional unit that displays the processing result of the processing unit 22, and is realized by the output device 16.

  FIG. 4 is a diagram illustrating a functional configuration example of the server 3. The interface unit 30 is a functional unit that inputs / outputs data to / from the control unit 32 without going through the network 4, and is realized by the input device 15 and the output device 16. The transmission unit 31 is a functional unit that communicates with the terminal 2 via the network 4 and is realized by the transmission device 14. The control unit 32 is a functional unit that performs processing according to signals input from the interface unit 30 and the transmission unit 31. The first storage unit 34 is a functional unit that stores in advance a description history table 40 that includes information on the history of the customer who has received explanations from the explanation staff, and is realized by the RAM 12 and the auxiliary storage device 13. The extraction unit 33 is a functional unit that extracts predetermined information from the first storage unit 34. The second storage unit 35 is a functional unit that stores in advance a material history table 50 including information on the history of materials revised every predetermined period, and is realized by the RAM 12 and the auxiliary storage device 13. The second storage unit 35 also stores a material output program and data in advance. The CPU 10 of the server 3 reads and executes the material output program, thereby realizing the control unit 32 and the extraction unit 33 described above.

  Here, as an example, an example in which there are two storage units, the first storage unit and the second storage unit, is described, but one storage unit may be provided. When there is one storage unit, the data stored in each of the first storage unit and the second storage unit is stored in this one storage unit, and both the control unit 32 and the extraction unit 33 are It shall be accessible.

  FIG. 5 is a diagram illustrating an example of the explanation history table 40 stored in the first storage unit 34. In the explanation history table 40, a record in which the item “customer” 42 and the item “explanator” 43 are associated with each other for each item “period” 41 is stored. The item “customer” 42 is a data item that stores an identifier capable of uniquely identifying a customer who has received an explanation of a product from an explanation staff. The item “explanator” 43 is a data item that stores an identifier that can uniquely identify the explanatory member who explained the customer indicated by the identifier stored in the item “customer” 42. The item “period” 41 is a data item that stores an identifier that can uniquely identify a period corresponding to the date of the explanation performed by the explanation person indicated by the identifier stored in the item “explanator” 43. .

  For example, when the extraction unit 33 accesses the record 44, information indicating that the explanation staff E01 explained to the customer C02 in the period 16 is read out. Each record stored in the explanation history table 40 may be input by the explanation staff when explanation to the customer is performed by the explanation staff.

  In the above example, each record stored in the explanation history table 40 stores the item “period” 41, the item “customer” 42, and the item “explanator” 43 in association with each other. However, in addition to these items, other items may be stored in association with each other.

  FIG. 6 is a diagram illustrating an example of the material history table 50 stored in the second storage unit 35. The description history table 50 stores records in which the items “period” 51 and item “document” 52 are associated with each other. The item “document” 52 is a data item that stores link information to a document that is revised every predetermined period. For example, a URL (Uniform Resource Locator) and a file name of a material are examples of link information to the material. In addition, the prospectus that describes at least the contract conditions when the customer purchases the financial product is, for example, a document that is revised every three months, and is an example of a material that is revised every predetermined period. . The item “period” 51 is a data item that stores an identifier that can uniquely identify the effective period of the material indicated in the link information to the material stored in the item “material” 52.

  For example, when the control unit 32 accesses the record 53, information indicating that the link information to the material associated with the period 16 is “siryou16.pdf” is read. Each record stored in the material history table 50 may be input by an instructor, for example, when the material is revised. It is assumed that the server 3 can acquire the material using the link information to the material stored in the item “material” 52.

  In the above example, each record stored in the material history table 50 stores the item “period” 51 and the item “material” 52 in association with each other, but in addition to these items, Other items may be stored in association with each other.

  Here, the item “period” 41 in FIG. 5 and the item “period” 51 in FIG. 6 are data items associated with each other. By doing so, you can easily compare the period for which the document is valid and the period corresponding to the date when the explainer explained to the customer, so the document that the explainer used in the explanation and the customer Can be easily distinguished from materials that have been explained.

  FIG. 7 is a diagram for explaining the first embodiment. When explaining the product to the customer, the explanation staff is associated with the identifier of the period corresponding to the date to be explained among the materials indicated in the link information to the materials stored in the material history table 50. The material shown in the link information to the material shall be used.

  As illustrated in FIG. 7 and the explanation history table 40, it is assumed that the explanation staff E01 explained to the customer C02 during the period 16. Further, it is assumed that the explanation staff E02 explained to the customer C01 during the period 17. Then, it is assumed that the explanation staff E01 does not explain the product to any of a plurality of customers during the period 17.

  Here, it is currently included in the period 18, and it is assumed that the explanation staff E01 receives a request for explanation from the customer C01 and makes preparations. At this timing, when a processing request is received from any of the terminals 2 by the operation of the instructor E01, the server 3 reads the installed material output program and executes the flowchart processing shown in FIG.

  In addition, the terminal 2 described in the following description of the flowchart is one of the terminals 2 connected to the server 3 and indicates a terminal operated by a user who is a first instructor. To do. Prior to S1, authentication of the instructor E01 who operates the terminal 2 is performed, and the transmission unit 31 of the server 3 receives an instruction meaning to request the output of the material from the transmission unit 21 of the terminal 2, It is assumed that the server 3 starts processing.

  In S <b> 1, the extraction unit 33 uses the first period as the identifier of the period closest to the current time among the identifiers of the period associated with the identifier of the first explainer who operates the terminal 2 from the explanation history table 40. Extract the identifier of.

  For example, assume that the identifier of the explanatory staff E01 is authenticated as the first explanatory staff before S1. According to the example of the explanation history table 40 in FIG. 5, the extraction unit 33 accesses the explanation history table 40, and uses the identifier of the explanation member E01 as a first explanation member as a key, Among these, the identifier of the period 16 is extracted as the identifier of the period closest to the current time.

  In S2, the control unit 32 determines whether the transmission unit 31 has received the customer identifier. If received, the process proceeds to S3. If not received, S2 is repeated.

  In S3, the extraction unit 33 is the closest to the current time among the identifiers of the period associated with the first customer identifier, which is the customer identifier received by the transmission unit 31 in S2, from the explanation history table 40. The identifier of period 2 is extracted.

  For example, as illustrated in FIG. 7, it is assumed that the transmission unit 31 receives “C01” as the customer identifier in S2. In that case, the extraction unit 33 accesses the explanation history table 40, and extracts the identifier of the period 17 as the identifier of the period closest to the current time from the records including the identifier of the customer C01.

  In S4, the control unit 32 determines the temporal relationship between the first period and the second period. If the control unit 32 determines that the first period exists temporally before the second period, the process proceeds to S5. If it is determined that the information does not exist, the material for which the first customer has received explanations from some of the plurality of explainers out of the materials for which the first customer has not explained to any of the plurality of customers is This means that it does not exist, so the server 3 ends the process.

  For example, as illustrated in FIG. 7, when the first period exists before the second period, the process proceeds to S <b> 5.

  In S5, the control unit 32 indicates from the material history table 50 in the link information to the materials respectively associated with the identifiers of the respective periods from after the first period until the end of the second period. Read the material.

  In this example, the period from the period 16 that is the first period to the end of the period 17 that is the second period is only the period 17. Therefore, the control unit 32 accesses the material history table 50 and reads the material indicated in “siryou17.pdf”, which is link information to the material associated with the identifier of the period 17.

  In S <b> 6, the transmission unit 31 of the server 3 transmits the material read in S <b> 5 to the transmission unit 21 of the terminal 2 via the network 4. In this example, the transmission unit 31 of the server 3 transmits the material indicated by “siryou17.pdf” to the transmission unit 21 of the terminal 2.

  And the transmission part 21 of the terminal 2 receives the material which the server 3 transmitted by S6, and the output part 24 outputs. In this example, the output unit 24 outputs the material indicated by “siryou17.pdf”.

  In this way, the server 3 determines the time period between the first period corresponding to the date last explained by the first instructor and the second period corresponding to the date last explained by the first customer. Judgment is made and the data based on the result is output. Therefore, among the materials that the first customer has received explanations from instructors other than the first instructor, the first instructor may not have confirmed the contents yet. Can be easily obtained, and the preparatory work for explaining to the first customer can be performed efficiently.

  In this example, the explanation staff E01 has never used for explanation to anyone of the customer, and the customer C01 has received explanation from someone other than the explanation staff E01 among the plurality of explanation staff. The explanatory member E01 can confirm the material shown in “siryou17.pdf” at the preparation stage. Therefore, the instructor E01 can make preparations when the customer C01 asks about the material.

  The following variations can be considered for the processing steps described above.

  In the first embodiment, the extracting unit 33 extracts the identifier of the first period after extracting the identifier of the first period, but the identifier of the first period after extracting the identifier of the second period. May be extracted. In this case, the server 3 performs the process of S1 between S3 and S4.

  In addition to the above processing in S3, each of the extraction units 33 explained to the first customer from the explanation history table 40 in each period after the first period until the second period ends. The identifiers of the explanation staff members may be extracted. As a result, the first instructor can directly ask each instructor who has experience in explaining the material output by the output unit 24 about the unknown point of the material. Become efficient.

  For example, in the example shown in FIG. 5 and FIG. 7, since the instructor E01 can directly ask the instructor E02 about the unclear points of the materials associated with the period 17, the preparation work of the instructor E01 is efficient. become.

  In S4, when the control unit 32 determines that the first period does not exist before the second period, the server 3 ends the process, but links from the material history table 50 to any material. The control unit 32 may read the material indicated by the information. For example, if the first period exists later in time than the second period, to the materials respectively associated with the identifiers of each period from the second period to the end of the first period The material shown in the link information is an example of the material. As a result, the first instructor can easily obtain materials that he / she has had his / her own explanation experience and has never received explanations from the first customer. Therefore, the first instructor does not have to prepare for explaining the material, and the first customer can explain the material that the first customer has not received. Become efficient.

  In addition to the above processing in S5, the material indicated in the link information to the material respectively associated with the identifier of each period other than the period after the first period until the end of the second period The control unit 32 may read out. For example, the material indicated in the link information to the material respectively associated with the identifier of each period corresponding to the period after the second period is an example of the material. As a result, by using the output materials, the first explanation staff changed how the materials changed from the date when the first customer heard the explanation to the first customer. Since the explanation can be prepared, the preparation work of the explanation staff E01 becomes efficient.

  Further, due to the above variation, the extracted identifier of the explanatory staff and the read material are transmitted to the transmission unit 21 of the terminal 2 by the transmission unit 31 of the server 3 and output by the output unit 24.

  In the above example, an example in which the identifier of the period is stored in the explanation history table 40 is shown, but an identifier of a predetermined date may be stored. For example, the date when the explanation is given to the customer is an example of the date. When a date identifier is stored in the explanation history table 40, the extracting unit 33 needs to generate a predetermined period from a predetermined date before S1. Alternatively, in S1, the extraction unit 33 extracts the identifier of the date closest to the current time from the date identifiers associated with the identifier of the first instructor, and by S4, the control unit 32 or the extraction unit 33 may generate an identifier for the first period.

  Moreover, although the example which stored the identifier of the period in the material history table 50 was shown, the identifier of a predetermined date may be stored. For example, the date the material was issued is an example of that date. When a date identifier is stored in the material history table 50, it is necessary for the extraction unit 33 to generate an identifier for a predetermined period from a predetermined date identifier between S2 and S3. Alternatively, in S3, the extraction unit 33 extracts the identifier of the date closest to the current time from the date identifiers associated with the identifier of the first customer, and the control unit 32 or the extraction unit 33 by S4. May generate an identifier for the second period.

  Next, a second embodiment will be described. In the second embodiment, unlike the first embodiment, there are a plurality of types of products and materials, and when the correspondence between the products and materials is more complicated than the first embodiment, the first instructor is the first. This is an example of a method in which the server 3 outputs the material when preparing to explain the product to the customer. For example, when the product is a financial product, there is a prospectus that describes at least the contract conditions when the customer purchases the financial product for each financial product. Furthermore, since the contract conditions are determined by various factors, for example, financial indicators such as exchange rates, the same material may be associated as explanatory material even for different financial products. As described above, in the second embodiment, unlike the first embodiment, the correspondence relationship between the product and the material may not be one-to-one. Therefore, when the server 3 outputs the material, it becomes an output target. It is necessary to identify the type of material.

  Here, a material uniquely associated with one product is referred to as a first material, and a material associated with a plurality of different types of products is referred to as a second material. In the following description of the second embodiment, the product is assumed to be a financial product, and the second material includes a financial index. However, the present invention is not limited to the financial product and the financial index. In addition, it is assumed that the second material exists for each financial index.

  The configuration example of the system 1 including the server 3, the hardware configuration example of the terminal 2 and the server 3, and the functional configuration example of the terminal 2 in the second embodiment are the same as those in the first embodiment.

  FIG. 9 is a diagram illustrating a functional configuration example of the server 3 in the second embodiment. Here, when the reference numerals of the constituent elements are the same as those in FIG. 4, the constituent elements are the same as those in the first embodiment.

  In the second embodiment, there are a plurality of types of financial products and materials, and the correspondence between the financial products and the materials is not one-to-one. Therefore, the first storage unit 34 stores a first explanation history table 60 and a second explanation history table 70.

  Similarly, in the second embodiment, there are a plurality of types of financial products and materials. Therefore, the second storage unit 35 stores a first material history table 80 and a second material history table 90.

  The third storage unit 36 is a functional unit that prestores a financial product and financial index correspondence list table 100 including information on the correspondence relationship between financial products and financial indicators. The third storage unit 36 includes a RAM 12 and an auxiliary storage device 13. Realized.

  Here, as an example, there has been described an example in which there are three storage units, that is, a first storage unit, a second storage unit, and a third storage unit, but the number of storage units may be one or two. . When there is one storage unit, the data stored in each of the first storage unit, the second storage unit, and the third storage unit is stored in this one storage unit, and is extracted from the control unit 32. It is assumed that both the unit 33 and the unit 33 can access. When there are two storage units, the data stored in each of the first storage unit, the second storage unit, and the third storage unit is stored in one of the two storage units. It is assumed that the control unit 32 can access a storage unit in which data stored in the second storage unit and the third storage unit among the two storage units is stored. The extraction unit 33 is assumed to be able to access a storage unit in which data stored in the first storage unit among the two storage units is stored.

  FIG. 10 is a diagram illustrating an example of the first explanation history table 60 stored in the first storage unit 34. In the first explanation history table 60, a record in which each item “customer” 62, item “financial product” 63, and item “explanator” 64 is associated with each item “period” 61. Stored.

  The item “customer” 62 is a data item that stores an identifier that can uniquely identify a customer who has received an explanation of a financial product from an instructor. The item “financial product” 63 is a data item that stores an identifier that can uniquely identify the financial product described by the customer indicated by the identifier stored in the item “customer” 62. The item “explanator” 64 is a data item that stores an identifier that can uniquely identify the descriptor who explained the financial product indicated by the identifier stored in the item “financial product” 63. The item “period” 61 is a data item that stores an identifier that can uniquely identify a period corresponding to the date of the explanation performed by the explanation person indicated by the identifier stored in the item “explanator” 64. .

  For example, when the extraction unit 33 accesses the record 65, in the period 16, information indicating that the customer C02 has received an explanation of “Euro-denominated investment trust” from the instructor E01 is read out. Each record stored in the first explanation history table 60 may be input by the explanation staff when explanation to the customer is performed by the explanation staff, for example.

  In the above example, each record stored in the first explanation history table 60 includes an item “period” 61, an item “customer” 62, an item “financial product” 63, and an item “explanator” 64. However, in addition to these items, other items may be stored in association with each other.

  FIG. 11 is a diagram illustrating an example of the second explanation history table 70 stored in the first storage unit 34. In the second explanation history table 70, for each item “period” 71, there is a record in which items “customer” 72, item “financial index” 73, and item “explanator” 74 are associated with each other. Stored.

  The item “customer” 72 is a data item that stores an identifier that can uniquely identify a customer who has received an explanation of a financial product from an instructor. The item “financial index” 73 is a data item that stores an identifier that can uniquely identify the financial index described by the customer indicated by the identifier stored in the item “customer” 72. The item “explanator” 74 is a data item that stores an identifier that can uniquely identify the explainer who explained the financial index indicated by the identifier stored in the item “financial index” 73. The item “period” 71 is a data item that stores an identifier that can uniquely identify a period corresponding to the date of the explanation performed by the explanation person indicated by the identifier stored in the item “explanator” 74. .

  For example, when the extraction unit 33 accesses the record 75, information indicating that the customer C02 has received an explanation regarding “EUR / JPY” (exchange rate of Japanese yen and euro) from the instructor E01 in the period 16. Read out. Each record stored in the second explanation history table 70 may be input by the explanation staff when explanation to the customer is performed by the explanation staff, for example.

  In the above example, each record stored in the second explanation history table 70 includes an item “period” 71, an item “customer” 72, an item “financial index” 73, and an item “explanator” 74. However, in addition to these items, other items may be stored in association with each other.

  FIG. 12 is a diagram illustrating an example of the first material history table 80 stored in the second storage unit 35. The first material history table 80 stores a record in which the item “financial product” 82 and the item “first material” 83 are associated with each item “period” 81.

  The item “financial product” 82 is a data item that stores an identifier capable of uniquely identifying a financial product. The item “first material” 83 is a data item that stores link information to the first material associated with the financial product indicated by the identifier stored in the item “financial product” 82. For example, the URL and the file name of the first material are examples of link information to the first material. The prospectus that describes at least the contract conditions when the customer purchases the financial product is an example of the first document. The item “period” 81 stores an identifier capable of uniquely identifying the effective period of the first material indicated in the link information to the first material stored in the item “first material” 83. Data item.

  For example, when the control unit 32 accesses the record 84, the link information to the first material associated with the identifier of the period 17 and the identifier of “European corporate bond investment trust” is “Europesiasai17.pdf”. Semantic information is read. Each record stored in the first material history table 80 may be input by an instructor, for example, when the first material is revised.

  In the above example, each record stored in the first material history table 80 corresponds to the item “period” 81, the item “financial product” 82, and the item “first material” 83. However, in addition to these items, other items may be stored in association with each other.

  FIG. 13 is a diagram illustrating an example of the second material history table 90 stored in the second storage unit 35. The second material history table 90 stores a record in which the item “financial index” 92 and the item “second material” 93 are associated with each item “period” 91.

  The item “financial index” 92 is a data item that stores an identifier capable of uniquely identifying a financial index. The item “second material” 93 is a data item that stores link information to the second material associated with the financial index indicated by the identifier stored in the item “financial index” 92. For example, the URL and the file name of the second material are examples of link information to the second material. The item “period” 91 stores an identifier that can uniquely identify the effective period of the second material indicated in the link information to the second material stored in the item “second material” 93. Data item.

  For example, when the control unit 32 accesses the record 94, the link information to the second material associated with the identifier of the period 17 and the identifier of “EUR / JPY” is “EUR / JPY17.pdf”. Is read out. Each record stored in the second material history table 90 may be input by an instructor when the second material is revised, for example.

  In the above example, each record stored in the second material history table 90 corresponds to the item “period” 91, the item “financial index” 92, and the item “second material” 93. However, in addition to these items, other items may be stored in association with each other.

  FIG. 14 is a diagram illustrating an example of the correspondence list table 100 of financial products and financial indexes stored in the third storage unit 36. In the correspondence list table 100 of financial products and financial indicators, a record in which an item “financial index” 102 is associated with each item “financial product” 101 is stored.

  The item “financial product” 101 is a data item that stores an identifier capable of uniquely identifying a financial product. The item “financial index” 102 is a data item that stores an identifier that can uniquely identify the financial index associated with the financial product indicated by the identifier stored in the item “financial product” 101.

  For example, when the control unit 32 accesses the record 103, information indicating that “Euro-denominated investment trust” and “EUR / JPY” are associated with each other is read. Each record stored in the financial product and financial index correspondence list table 100 may be input by an explanation person when the correspondence between the financial product and the financial index is determined, for example.

  In the above example, each record stored in the correspondence list 100 of the financial product and financial index stores the item “financial product” 101 and the item “financial index” 102 in association with each other. However, in addition to these items, other items may be stored in association with each other.

  Here, the item “period” 61 in FIG. 10, the item “period” 71 in FIG. 11, the item “period” 81 in FIG. 12, and the item “period” 91 in FIG. It is an item. Further, the item “customer” 62 in FIG. 10 and the item “customer” 72 in FIG. 11 are data items associated with each other. Further, the item “financial product” 63 in FIG. 10, the item “financial product” 82 in FIG. 12, and the item “financial product” 101 in FIG. 14 are data items associated with each other. Further, the item “explanator” 64 in FIG. 10 and the item “explanator” 74 in FIG. 11 are data items associated with each other. Further, the item “financial index” 73 in FIG. 11, the item “financial index” 92 in FIG. 13, and the item “financial index” 102 in FIG. 14 are data items associated with each other. In this way, the first explanation history table 60 through the financial product and financial index correspondence list table 100 can perform systematic functions.

  FIG. 15 is a diagram for explaining the second embodiment. When explaining the financial product to the customer, the instructor corresponds to the identifier of the financial product in the link information to the first material stored in the first material history table 80 and the date of the explanation. The first material shown in the link information to the first material associated with the identifier of the period to be used is used. Further, the instructor includes the identifier of the financial index associated with the financial product and the identifier of the period among the link information to the second material stored in the second material history table 90. The second material indicated in the link information to the associated second material is used.

  As illustrated in FIG. 15 and the first explanation history table 60, it is assumed that the explanation person E01 explained the “Euro-denominated investment trust” to the customer C02 during the period 16. At that time, as exemplified in the correspondence table 100 of financial products and financial indicators, at least “EUR / JPY” and “EUR / USD” (exchange rate of euro and US dollar) ) Are associated with each other. Therefore, the explanation staff E01 explained at least “EUR / JPY” and “EUR / USD” to the customer C02. Further, as illustrated in the first explanation history table 60, it is assumed that the explanation staff E02 explained the “European stock investment trust” to the customer C01 during the period 17. At that time, as illustrated in the correspondence table 100 of financial products and financial indicators, at least “EUR / JPY” and “GBP / JPY” (Japanese yen and British pound Exchange rate). Accordingly, the instructor E02 has explained at least “EUR / JPY” and “GBP / JPY” to the customer C01. Then, it is assumed that the instructor E01 does not explain the financial product associated with “EUR / JPY” to any of the plurality of customers in the period 17.

  Here, it is currently included in the period 18, and it is assumed that the instructor E01 receives a request from the customer C01 to explain “European Bond Investment Trust” and prepares it. As illustrated in the correspondence list 100 of financial products and financial indicators, “European corporate bond investment trust” is associated with at least “EUR / JPY”. At this timing, when a processing request is received from any of the terminals 2 by the operation of the instructor E01, the server 3 reads the installed material output program, and executes the flowchart processing shown in FIG. 16 and FIG. To do.

  In addition, the terminal 2 described in the following description of the flowchart is one of the terminals 2 connected to the server 3 and indicates a terminal operated by a user who is a first instructor. To do. Prior to S11, the first instructor who operates the terminal 2 is authenticated, and the transmission unit 31 of the server 3 receives an instruction meaning to request the output of the material from the transmission unit 21 of the terminal 2. Thus, it is assumed that the server 3 starts processing.

  In S11, the control unit 32 determines whether the transmission unit 31 has received the identifier of the financial product. If received, the process proceeds to S12. If not received, S11 is repeated.

  In S12, the control unit 32 reads the identifier of the financial index associated with the identifier of the first financial product, which is the identifier of the financial product received in S11, from the correspondence list 100 of financial products and financial indexes. . Here, when there are a plurality of identifiers of financial indicators associated with the identifier of the first financial product, the identifiers of financial indicators that have not yet been processed are read out in the processes from S13 to S17.

  For example, as illustrated in FIG. 15, it is assumed that the transmission unit 31 receives “European corporate bond investment trust” as an identifier of a financial product in S11. Then, the control unit 32 accesses the correspondence list 100 of financial products and financial indicators, and reads the identifier of the financial indicator from the record including the identifier of “European corporate bond investment trust”. Here, it is assumed that among the identifiers of the financial indicators to be read, the identifier “EUR / JPY” has not been used in the processing from S13 to S17, and the control unit 32 has read the identifier “EUR / JPY”. The case will be explained.

  In S <b> 13, the extraction unit 33 has a period associated with the identifier of the financial index read in S <b> 12 from the second explanation history table 70 and the identifier of the first explanation member who operates the terminal 2. Among the identifiers, the identifier of the first period is extracted as the identifier of the period closest to the current time.

  For example, assume that the identifier of the explanatory staff E01 is authenticated as the first explanatory staff before S11. According to the example of the second explanation history table 70, the extraction unit 33 accesses the second explanation history table 70, and uses the identifier of “EUR / JPY” and the identifier of the explanation member E01 as the first explanation member. In the record including the identifier of the explanatory staff E01, the identifier of the period 16 is extracted as the identifier of the period closest to the current time.

  In S14, the control unit 32 determines whether the transmission unit 31 has received the customer identifier. If received, the process proceeds to S15. If not received, S14 is repeated.

  In S15, the extraction unit 33 converts the first customer identifier, which is the customer identifier received by the transmission unit 31 in S14, from the second explanation history table 70 and the identifier of the financial index read in S12. Among the identifiers of the associated periods, the identifier of the second period closest to the current time is extracted.

  For example, as illustrated in FIG. 15, it is assumed that the transmission unit 31 receives “C01” as the customer identifier in S14. Then, the extraction unit 33 accesses the second explanation history table 70, and among the records including the identifier of the customer C01 and the identifier of “EUR / JPY”, the identifier of the period 17 is used as the identifier of the period closest to the current time. Extract.

  In S16, the control unit 32 determines the temporal relationship between the first period and the second period. If the control unit 32 determines that the first period exists temporally before the second period, the process proceeds to S17. If it is determined that it does not exist, the first instructor explains to any of a plurality of customers among the second materials associated with the financial index associated with the first financial product. Since there is no second material that has not been used in the above and the first customer has received explanations from some of the plurality of explainers, the process proceeds to S18.

  For example, as illustrated in FIG. 15, since the second period exists later in time than the first period, the process proceeds to S <b> 17.

  In S <b> 17, the control unit 32 determines, from the second material history table 90, the identifier of each period from the end of the first period to the end of the second period, and the identifier of the financial index read in S <b> 12. The second material indicated in the link information to the second material associated with each is read out.

  In the above-described example, the period from the period 16 that is the first period to the end of the period 17 that is the second period is only the period 17. Therefore, the control unit 32 accesses the second material history table 90, and “EUR / JPY17” which is link information to the second material associated with the identifier of the period 17 and the identifier of “EUR / JPY”. The second material indicated by “.pdf” is read out.

  In S18, the processing unit 32 determines whether there is an identifier of a financial index that has not been used in the processes of S13 to S17 among the identifiers of the financial index associated with the identifier of the first financial product. To do. If present, the first description of the second material indicated in the link information to the second material associated with the identifier of the financial index associated with the identifier of the first financial product There is a second material that the staff member does not use for explanation to anyone of the plurality of customers and the first customer has received explanations from someone of the plurality of staff members. The process returns to S12. If not, the first description of the second material indicated by the link information to the second material associated with the identifier of the financial index associated with the identifier of the first financial product The server 3 is not used for explanation to anyone of the plurality of customers, and there is no second material that the first customer has received explanations from some of the plurality of explanation staff. Goes to S19.

  In S19, the control unit 32 determines, from the first explanation history table 60, the identifiers of the respective periods from the end of the first period to the end of the second period, the identifier of the first customer, It is determined whether there is a record associated with each identifier of the financial product. If present, after the first period and before the end of the second period, the first instructor did not explain the first financial product to any of the customers, Since the 1st customer has received explanation of the 1st financial product from someone of a plurality of explanation staffs, processing of server 3 transfers to S20. If it does not exist, the first instructor has never explained the first financial product to any of a plurality of customers from the end of the first period until the end of the second period Since the first customer has never received an explanation of the first financial product from any of the plurality of explainers, the process proceeds to S21. Here, in FIG. 10 and FIG. 15, it is not specified whether or not the customer C01 has received the explanation of “European corporate bond investment trust” during the period 17, but the case where the process proceeds to S20 will be described next.

  In S20, the control unit 32 determines, from the first material history table 80, the identifier of the first financial product and the identifier of each period after the first period until the second period ends. The first material indicated in the link information to the associated first material is read out.

  In the above-described example, the period from the period 16 that is the first period to the end of the period 17 that is the second period is only the period 17. Therefore, the control unit 32 accesses the first material history table 80, and “Europesiai17.com” is link information to the first material associated with the identifier of the period 17 and the identifier of “European corporate bond investment trust”. The first material indicated by “pdf” is read out.

  In S <b> 21, the transmission unit 31 of the server 3 transmits the material read by the processing unit 32 in the processing up to S <b> 20 to the transmission unit 21 of the terminal 2. In this example, the transmission unit 31 of the server 3 transmits at least a first material indicated by “Europesiasai17.pdf” and a second material indicated by “EUR / JPY17.pdf”.

  And the output part 24 outputs the material which the transmission part 21 of the terminal 2 received by S21. In this example, the output unit 24 outputs at least a first material indicated by “Europesiasai17.pdf” and a second material indicated by “EUR / JPY17.pdf”.

  Thus, for the first financial instrument, the first period corresponding to the date last explained by the first instructor, and the second period corresponding to the date last explained by the first customer, The server 3 determines the temporal context of the above, and outputs data based on the result. Therefore, among the materials that the first customer has received explanations from instructors other than the first instructor, the first instructor may not have confirmed the contents yet. Can be easily obtained, and the preparatory work for explaining to the first customer can be performed efficiently.

  In the above example, the first material associated with “European Bond Investment Trust” and the second material associated with “EUR / JPY” associated with “European Bond Investment Trust” Among them, the explanation staff E01 has never used it for explanation to any of the plurality of customers, and the customer C01 has received explanation from someone other than the explanation staff E01 among the plurality of explanation staff. Explainer E01 can confirm the first document shown in “Europesiasai17.pdf” as the second document and the second document shown in “EUR / JPY17.pdf” as the second document at the preparation stage . As a result, the instructor E01 can make preparations when the customer C01 asks about these materials.

  In the second embodiment, the same modifications as in the first embodiment are possible.

1 System 2a Terminal 2n Terminal 3 Server 4 Network 10 CPU
11 ROM
12 RAM
13 Auxiliary storage device 14 Transmission device 15 Input device 16 Output device 17 Bus 20 Input unit 21 Transmission unit 22 Processing unit 23 Storage unit 24 Output unit 30 Interface unit 31 Transmission unit 32 Control unit 33 Extraction unit 34 First storage unit 35 Second storage unit 36 Third storage unit

Claims (6)

In a device that outputs materials that are revised every predetermined period,
A first storage unit that stores an identifier of a customer, an identifier of an instructor who explained the product to the customer, and an identifier of the period in which the explanation was performed in the predetermined period, in association with each other;
A second storage unit storing the identifier of the predetermined period and the identifier of the material in one-to-one correspondence;
A period associated with the identifier of the first explanation member when the input of the identifier for identifying the first explanation member among the explanation members and the identifier for identifying the first customer among the customers is accepted. The identifier of the first period that is the period closest to the current time among the identifiers of the first and the identifier of the second period that is the period closest to the current time among the identifiers of the period associated with the identifier of the first customer Extracting from the first storage unit;
A control unit that determines a material to be output from the second storage unit based on the determination of the temporal context of the first period and the second period. Material output device.   When the control unit determines that the first period is temporally before the second period, the control unit refers to the second storage unit and performs the second period after the first period. 2. The material output apparatus according to claim 1, wherein identifiers of materials respectively associated with identifiers of respective periods until the period of ending are identified, and the identified materials are output. In a method in which a computer outputs data revised every predetermined period, the computer includes an identifier of a customer, an identifier of an instructor who explained the product to the customer, and the explanation of the predetermined period. Each of the identifiers of the periods described above are stored in association with each other, and from the first storage unit accessible by the computer, The identifier of the first period that is the period closest to the current time is extracted from the identifiers,
From the first storage unit, the identifier of the second period that is the period closest to the current time is extracted from the identifiers of the period associated with the identifier of the first customer input among the customers,
Determining a temporal context of the first period and the second period;
The identifier of the predetermined period and the identifier of the material are stored in one-to-one correspondence and should be output from the second storage unit accessible by the computer based on the result of the determination. A material output method characterized by determining materials.   In the determining process, when it is determined that the first period is temporally earlier than the second period, the second storage unit is referred to, and after the first period, 4. The material output method according to claim 3, wherein identifiers of materials respectively associated with identifiers of respective periods until the end of the second period are specified, and the specified materials are output. In a program in which a computer outputs data that is revised every predetermined period, the description is made among the identifier of the customer, the identifier of the instructor who explained the product to the customer, and the predetermined period. Each of the identifiers of the periods described above are stored in association with each other, and from the first storage unit accessible by the computer, The identifier of the first period that is the period closest to the current time is extracted from the identifiers,
From the first storage unit, the identifier of the second period that is the period closest to the current time is extracted from the identifiers of the period associated with the identifier of the first customer input among the customers,
Determining a temporal context of the first period and the second period;
The identifier of the predetermined period and the identifier of the material are stored in one-to-one correspondence and should be output from the second storage unit accessible by the computer based on the result of the determination. A data output program characterized by causing a process to determine data to be executed. In the determining process, when it is determined that the first period is temporally earlier than the second period, the second storage unit is referred to, and after the first period, 6. The material output program according to claim 5, wherein identifiers of materials respectively associated with identifiers of respective periods until the end of the second period are specified, and the specified materials are output.

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