JP2014107673A - Call control device and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable a called user to respond to a telephone call even when the user is put in a state that he or she is able to respond to the telephone call just after the switching of a call destination in a well-known telephone device which originates a dial call by successively switching the call destination to the other call destinations when the call destination does not make any response.SOLUTION: The call control device includes: a reception part for receiving call information including a call destination telephone number; and a call control part for, when one telephone set among a plurality of telephone sets associated with the call destination telephone number does not make any response since one telephone set rings until a predetermined ringing time passes, allowing the other telephone sets among the plurality of telephone sets to ring while allowing one telephone set to continuously ring.

Description

  The present invention relates to a call control device and a program.

2. Description of the Related Art A telephone device that performs dial transmission by sequentially switching a destination to another destination when the destination does not respond is known (for example, Patent Document 1).
Patent Document 1 Japanese Patent Application Laid-Open No. 06-097996

  Even if the user on the called side becomes ready to answer the call immediately after switching, it cannot answer the call.

  According to the first aspect of the present invention, after ringing one of the plurality of telephones associated with the receiving telephone number and the receiving section that receives the calling information including the calling telephone number. A call control including a ring control unit that rings another telephone of a plurality of telephones while continuing to ring on one telephone, when one telephone does not respond before a predetermined ringing time elapses An apparatus is provided.

  In the above call control device, the ring control unit rings the ringing telephone if any ringing telephone does not respond until the predetermined ringing time elapses after ringing another telephone. The process of ringing another telephone among the plurality of telephones is repeated, and if any telephone that is ringing responds, the ringing of telephones other than the telephone that responded may be stopped. In addition, the call control device may further include a priority order acquisition unit that acquires priority from a priority storage unit that stores telephone identification information and priority in association with each other for each of a plurality of telephones. The unit may ring a plurality of telephones in descending order of priority. Further, the call control device raises the priority stored in association with the identification information of the responding telephone when one of the telephones ringed by the ring control unit responds, or the telephone of the telephone that did not respond A priority order adjustment unit that lowers the priority order stored in association with the identification information may be further provided.

  The call control device may further include a ringing time acquisition unit that acquires ringing time from a ringing time storage unit that stores telephone identification information and ringing time in association with each other for each of a plurality of telephones. Further, the call control device includes a ringing time adjusting unit that reduces the ringing time stored in association with the identification information of the telephone that has not responded when any of the telephones ringed by the ringing control unit responds. Furthermore, you may prepare. Further, in the call control device, the ring control unit determines in advance after any of the telephones that are ringing responds and starts a call process between the telephone that responds and the telephone that transmitted the call information. Call information including a call destination telephone number when the call processing is completed before the first time elapses and the predetermined second time elapses after the call processing is completed , It is not necessary to ring the answering telephone.

  Further, the call control device may further include a transmission unit that transmits the telephone number of the call control device as a telephone number indicating a caller when the ringing control unit causes the telephone to ring. The call control device may further include a call history acquisition unit that acquires a call history from a call history storage unit that stores call histories of a plurality of telephones. A plurality of telephones may be ringed in the order based on.

  According to the second aspect of the present invention, there is provided a program for causing a computer to function as the call control device.

  It should be noted that the above summary of the invention does not enumerate all the necessary features of the present invention. In addition, a sub-combination of these feature groups can also be an invention.

1 is a schematic diagram illustrating an example of a communication environment of a SIP server 100. FIG. It is a sequence diagram for demonstrating the flow of the process by the SIP server. 2 is a schematic diagram showing a functional configuration of a SIP server 100. FIG. 4 is a flowchart illustrating an example of a flow of processing by the SIP server 100. An example of the data memorize | stored in the identification information storage part 102 is shown. An example of data stored in the call history storage unit 118 is shown. 2 is a schematic diagram showing a hardware configuration of a SIP server 100. FIG. It is the schematic which shows an example of the communication environment of PBX500.

  Hereinafter, the present invention will be described through embodiments of the invention, but the following embodiments do not limit the invention according to the claims. In addition, not all the combinations of features described in the embodiments are essential for the solving means of the invention.

  FIG. 1 is a schematic diagram illustrating an example of a communication environment of a SIP server (Session Initiation Protocol) 100. The SIP server 100 communicates with the telephone 200, the telephone 302, the telephone 304, and the telephone 306 via the IP network 10. The telephone 200, the telephone 302, the telephone 304, and the telephone 306 are telephones having an IP telephone function, for example. The telephone 200, the telephone 302, the telephone 304, and the telephone 306 may be telephones that include an IP telephone adapter as a separate body.

  In the present embodiment, the SIP server 100 sequentially starts ringing of a plurality of telephones associated with the destination telephone numbers included in the received call information. The SIP server 100 may be an example of a call control device. The SIP server 100 may determine the association by referring to a table in which identification information of a plurality of telephones is associated with each of a plurality of telephone numbers.

  When the SIP server 100 stores the destination telephone number included in the call information received from the telephone 200 and the telephone 302, the telephone 304, and the telephone 306 in association with each other and stored in the table, the SIP server 100, the telephone 304, One of the telephones 306 is selected. For example, the SIP server 100 selects the telephone 302. Then, the SIP server 100 causes the telephone 302 to ring.

  If the telephone 302 does not respond until the predetermined ringing time elapses after ringing the telephone 302, the SIP server 100 rings the telephone 304 while continuing to ring. In addition, if the SIP server 100 does not receive a response from either the telephone 302 or the telephone 304 until the predetermined ringing time elapses after the telephone 304 rings, the SIP server 100 causes the telephone 302 and the telephone 304 to continue ringing. The telephone 306 is ringed while keeping it.

  Then, for example, when the telephone 302 responds, the SIP server 100 stops ringing of the telephone 304 and the telephone 306. As a result, even when the user of the telephone 302 cannot respond when the ringing of the telephone 302 is started, the user of the telephone 302 can respond after the ringing of the telephone 304 and the telephone 306 is started. Can give the user an opportunity to answer the phone.

  As an application example of the SIP server 100 according to the present embodiment, a case where a plurality of telephone users are system administrators of a certain in-house network can be cited. When a problem occurs in an in-house network, there often occurs a situation where it is sufficient to contact any one of a plurality of system administrators. In such a situation, according to the SIP server 100 according to the present embodiment, it is possible to improve the probability of being able to contact any one of a plurality of administrators. In addition, when a plurality of system administrators have priorities, it is possible to increase the probability of being able to contact in order of higher priorities by ringing the telephones in order of priorities.

  FIG. 2 is a sequence diagram for explaining the flow of processing by the SIP server 100. Here, an example of the flow of processing from when the telephone 200 transmits an INVITE message to the SIP server 100 until the call processing is started will be described. The description will be made on the assumption that the telephone numbers 302, 304, and 306 are associated with the destination telephone number.

  In step S <b> 202, the SIP server 100 receives an INVITE message including a destination telephone number from the telephone 200. The SIP server 100 specifies the telephone 302, the telephone 304, and the telephone 306 as telephones corresponding to the destination telephone number included in the INVITE message.

  In step S <b> 204, the SIP server 100 transmits an INVITE message to the telephone 302. The SIP server 100 starts counting the elapsed time since the transmission of INVITE to the telephone 302. The telephone 302 that has received the INVITE message starts ringing. In step S206, the SIP server 100 transmits a 100Trying message to the telephone 200.

  In step S <b> 208, the SIP server 100 receives a 180 Ringing message from the telephone 302. In step S210, the SIP server 100 transmits a 180 Ringing message to the telephone 200. The telephone set 200 that has received the 180 Ringing message outputs a ringing tone.

  In step S212, the SIP server 100 transmits an INVITE message to the telephone set 304, triggered by the elapsed time starting counting in step S204 exceeding a predetermined ringing time. The SIP server 100 starts counting the elapsed time after transmitting the INVITE message to the telephone 304. The telephone 304 that has received the INVITE message starts ringing.

  In step S214, the SIP server 100 transmits an INVITE message to the telephone set 306, triggered by the elapsed time starting counting in step S212 exceeding a predetermined ringing time. The SIP server 100 starts counting the elapsed time after transmitting the INVITE message to the telephone 304. The telephone set 306 that has received the INVITE message starts ringing.

  In step S 216, the SIP server 100 receives a 200 OK message from the telephone 302. In step S218, the SIP server 100 transmits an ACK message to the telephone 200.

  In step S 220, the SIP server 100 transmits a CANCEL message to the telephone 304. The SIP server 100 causes the telephone 304 to stop ringing by transmitting a CANCEL message to the telephone 304. In step S222, the SIP server 100 transmits a CANCEL message to the telephone set 306. The SIP server 100 causes the telephone set 306 to stop ringing by transmitting a CANCEL message to the telephone set 306.

  In step S224, a call process is executed between the telephone 200 and the telephone 302. As described above, the SIP server 100 may start ringing by transmitting an INVITE message to the telephones 302, 304, and 306, and stop ringing by transmitting a CANCEL message.

  FIG. 3 is a schematic diagram illustrating an example of a functional configuration of the SIP server 100. The SIP server 100 includes an identification information storage unit 102, a reception unit 104, a priority order acquisition unit 106, a ringing time acquisition unit 108, a ringing control unit 110, a priority order adjustment unit 112, a ringing time adjustment unit 114, a transmission unit 116, a call A history storage unit 118, a call history acquisition unit 120, and a control unit 122 are provided.

  The identification information storage unit 102 stores a plurality of telephone numbers and identification information of a plurality of telephones associated with the plurality of telephone numbers. The telephone identification information is, for example, an IP address assigned to the telephone. The telephone identification information may be a telephone number assigned to the telephone.

  The identification information storage unit 102 may further store telephone identification information and priority in association with each other for each of a plurality of telephones. That is, the identification information storage unit 102 may be an example of a priority order storage unit. Further, the identification information storage unit 102 may store the telephone identification information and the ringing time in association with each other for each of the plurality of telephones. That is, the identification information storage unit 102 may be an example of a ringing time storage unit.

  Information stored in the identification information storage unit 102 is registered by an administrator of the SIP server 100, for example. Based on a request from a user who desires to receive a service provided by the SIP server 100, the administrator of the SIP server 100 can identify identification information of a plurality of telephones associated with the telephone number and the telephone number with an identification information storage unit. 102 may be stored.

  For example, the user makes a request for registering three telephones to the administrator of the SIP server 100. Then, according to the operation of the administrator of the SIP server 100, the SIP server 100 assigns one telephone number to the three telephones, and identifies the assigned telephone numbers and the identification information of the three telephones in association with each other. The information is stored in the information storage unit 102. The assigned telephone number is notified to the user.

  Note that the SIP server 100 associates the telephone number of one of the three telephones with the identification information of the remaining two telephones in accordance with the operation of the administrator of the SIP server 100, and the identification information storage unit 102 may be stored. The information stored in the identification information storage unit 102 may be editable directly by an authorized user, for example, via the Internet.

  The receiving unit 104 receives an INVITE message including the destination telephone number via the IP network 10. The priority order acquisition unit 106 acquires the priority order from the identification information storage unit 102. For example, the priority order obtaining unit 106 receives designation of a telephone number and obtains a priority order associated with identification information of a plurality of telephones corresponding to the designated telephone number from the identification information storage unit 102. The ringing time acquisition unit 108 acquires the ringing time from the identification information storage unit 102. The ringing time acquisition unit 108 receives, for example, designation of telephone identification information and acquires a ringing time associated with the designated telephone identification information.

  Ring control unit 110 determines whether or not the destination telephone number included in the call information received by receiving unit 104 is registered in identification information storage unit 102. When it is determined that the ringing control unit 110 is registered, the ringing control unit 110 selects one telephone from a plurality of telephones associated with the destination telephone number. For example, the ringing control unit 110 acquires the priority order of a plurality of telephones associated with the destination telephone number from the priority order acquisition part 106, and selects the telephone with the highest priority as one telephone. Note that ring control unit 110 may randomly select one telephone from a plurality of telephones associated with the destination telephone number.

  The ringing control unit 110 selects one telephone and then rings the one telephone. For example, the ring control unit 110 causes the one telephone to ring by transmitting an INVITE message to the one telephone. The ring control unit 110 may ring the one telephone by transmitting a calling signal to the one telephone.

  When one telephone does not respond until a predetermined ringing time elapses after ringing one telephone, ringing control unit 110 keeps one telephone ringing and keeps other telephones out of the plurality of telephones. Ring your phone. For example, the ringing control unit 110 may acquire the ringing time associated with the identification information of one telephone from the ringing time acquisition unit 108 as the predetermined ringing time. The ringing control unit 110 may set a ringing time common to a plurality of telephones as a predetermined ringing time. When the telephone having the highest priority is selected as one telephone, the ring control unit 110 may select the telephone having the next priority as another telephone. Moreover, the ringing control unit 110 may select other telephones at random.

  The ringing control unit 110 keeps ringing on the ringing telephone if any telephone that is ringing does not respond until a predetermined ringing time elapses after ringing another telephone. The process of ringing another telephone of the plurality of telephones may be repeated. For example, the ringing control unit 110 acquires a ringing time associated with identification information of another telephone from the ringing time acquisition unit 108 as a predetermined ringing time. The ringing control unit 110 may set a ringing time common to a plurality of telephones as a predetermined ringing time.

  When the telephone set with the second highest priority is selected as another telephone, the ringing control unit 110 may select the telephone with the third highest priority as another telephone. Moreover, the ringing control unit 110 may further select other telephones at random.

  The ringing control unit 110 may stop ringing of telephones other than the telephone that responded when any of the telephones that are ringing responds. For example, the ringing control unit 110 transmits a CANCEL message to a telephone other than the responding telephone, thereby stopping the ringing of the telephone other than the responding telephone. The ringing control unit 110 may stop ringing of the telephone by stopping transmission of the calling signal when the telephone is ringing by transmitting the calling signal.

  The priority order adjustment unit 112 adjusts the priority order stored in the identification information storage unit 102. When any of the telephones ringed by the ringing control unit 110 responds, the priority order adjustment unit 112 increases the priority stored in the identification information storage unit 102 in association with the identification information of the telephone that responded. You may adjust the priority. The priority order adjustment unit 112 increases, for example, the priority stored in association with the identification information of the responding telephone, or decreases the priority stored in association with the identification information of the telephone that has not responded. Adjust priority.

  As described above, when the priority order adjustment unit 112 adjusts the priority order, the next time the call information including the same destination telephone number is received, the telephone that responds this time can be preferentially ringed. If the telephone answers, it can be expected that there is a high possibility that the telephone will respond again. Therefore, by raising the priority of the telephone that responded, the possibility of establishing a call earlier can be increased.

  The ringing time adjustment unit 114 adjusts the ringing time stored in the identification information storage unit 102. For example, the ringing time adjustment unit 114, when one of the telephones ringed by the ringing control unit 110 responds, the ringing stored in the identification information storage unit 102 in association with the identification information of the telephone that did not respond Reduce time. Thereby, when call information including the same destination telephone number is received next, the ringing time of the telephone that has not responded this time can be shortened. If the telephone does not respond, it is highly likely that the telephone will not respond again. Therefore, by shortening the ringing time of the telephone that has not responded, the possibility of establishing a call earlier can be increased. The ringing time adjustment unit 114 may increase the ringing time associated with the identification information of the telephone that has responded. Thereby, when call information including the same destination telephone number is received next, the ringing time of the telephone that responded this time can be lengthened. If the telephone responds, it is highly likely that the telephone will respond again. Therefore, by increasing the ringing time of the telephone that has responded, the possibility of establishing a call earlier can be increased.

  When the ring control unit 110 causes the telephone to ring, the transmission unit 116 transmits the telephone number of the SIP server 100 as the telephone number indicating the caller. As a result, when the telephone set being ringed by the ringing control unit 110 has a function of storing the incoming call history, the telephone number of the SIP server 100 can be left as the incoming call history.

  For example, when the ring control unit 110 rings three telephones and any of the telephones responds, the incoming call history remains in the telephone that did not answer. At this time, by leaving the telephone number of the SIP server 100 instead of the telephone number of the telephone that transmitted the call information as the incoming call history, the service provided by the SIP server 100 according to the present embodiment to the telephone user who has not responded Can be recognized. That is, it is possible to make the user recognize that other telephones have also been ringed.

  The call history storage unit 118 stores call histories of a plurality of telephones. When receiving call information from a plurality of telephones, the call history storage unit 118 may store the identification information and the reception date / time of the transmission source telephone as a call history. The call history acquisition unit 120 acquires a call history from the call history storage unit 118. For example, the call history acquisition unit 120 receives designation of telephone identification information, and acquires a call history corresponding to the designated identification information from the call history storage unit 118.

  The control unit 122 includes an identification information storage unit 102, a reception unit 104, a priority order acquisition unit 106, a ringing time acquisition unit 108, a ringing control unit 110, a priority order adjustment unit 112, a ringing time adjustment unit 114, a transmission unit 116, and a call. The history storage unit 118 and the call history acquisition unit 120 are controlled.

  FIG. 4 shows an example of a flowchart of processing by the SIP server 100. In the flowchart shown in FIG. 4, the state in which the SIP server 100 is waiting for call information is set as a start state.

  In step S402, the receiving unit 104 receives call information from the caller telephone. In step S <b> 404, the control unit 122 determines whether or not the destination telephone number included in the call information is registered in the identification information storage unit 102. If it is determined that it is registered, the process proceeds to step S406. If it is not determined that it is registered, the process proceeds to step S426.

  In step S406, the priority order acquisition unit 106 acquires the priority orders of a plurality of telephones corresponding to the destination telephone number. Then, the ringing control unit 110 starts ringing by transmitting an INVITE message to the telephone with the highest priority. The ringing control unit 110 starts counting the elapsed time after starting the ringing.

  In step S408, it is determined whether or not there is a response from the telephone set that the ring control unit 110 is ringing. If it is determined that there is a response, the process proceeds to step S424. If it is not determined that there is a response, the process proceeds to step S410.

  In step S410, ringing control unit 110 determines whether or not the elapsed time that started counting in step S406 has passed a predetermined ringing time. If it is not determined that the predetermined ringing time has elapsed, the process returns to step S408. If it is determined that the predetermined ringing time has elapsed, the process proceeds to step S412.

  In step S412, the ring control unit 110 starts ringing by transmitting an INVITE message to the telephone having the next priority. The ringing control unit 110 starts counting the elapsed time after starting the ringing.

  In step S414, it is determined whether or not there is a response from any of the telephones that are ringing by the ringing control unit 110. If it is determined that there is a response, the process proceeds to step S422. If it is not determined that there is a response, the process proceeds to step S416.

  In step S416, ringing control unit 110 determines whether or not the elapsed time that started counting in step S412 has passed a predetermined ringing time. If it is not determined that the predetermined ringing time has elapsed, the process returns to step S414. If it is determined that the predetermined ringing time has elapsed, the process proceeds to step S418.

  In step S418, control unit 122 determines whether there is a telephone that is not ringing among a plurality of telephones corresponding to the destination telephone number. If it is determined that there is a telephone that is not ringing, the process returns to step S412. If it is not determined that there is a telephone that is ringing, the process proceeds to step S420. In step S420, the ringing control unit 110 stops ringing by transmitting a CANCEL message to all the telephones that are ringing.

  In step S <b> 422, the process proceeds to step S <b> 422, which proceeds when it is determined that there is a response from any of the telephones that are ringing by the ringing control unit 110. To stop ringing. After stopping ringing in step S422 and if it is determined in step S408 that there is a response, the process proceeds to step S424. In step S424, the telephone that has responded and the caller telephone are caused to execute call processing.

  In step S426, which proceeds when it is determined in step S404 that the transmission destination telephone number is not registered in the identification information storage unit 102, the control unit 122 sets the transmission source telephone and the telephone corresponding to the transmission destination telephone number. Normal call establishment processing is executed during For example, when the telephone set corresponding to the transmission destination telephone number can execute the call processing, the control unit 122 transmits the IP address assigned to the telephone set to the caller telephone set. After step S420, step S424, and step S426 are completed, the processing according to this flowchart is completed.

  FIG. 5 shows an example of data stored in the identification information storage unit 102. In FIG. 5, the identification information of three telephones is associated with the registration number “090-1234-5678”, and the identification information of four telephones is associated with the telephone number “080-9987-5432”. An example is shown. Here, an example in which an IP address is associated as identification information is shown, but the identification information may be a telephone number. Further, when the assigned IP address or telephone number is changed, the identification information stored in the identification information storage unit 102 may be changed accordingly.

  Each identification information is associated with a priority, a ringing time, and a flag. For example, when the receiving unit 104 receives call information including “090-1234-5678”, the ringing control unit 110 first rings the telephone set B according to the priority order. The ringing control unit 110 rings the telephone A when the telephone B does not respond until 15 seconds elapse after the telephone B is ringed. In addition, the ringing control unit 110 rings the telephone set C when the telephone set A and the telephone set B do not respond until 5 seconds have passed since the telephone set A was ringed.

  The flag may be data for controlling whether or not the corresponding telephone is ringing. For example, the ringing control unit 110 rings the corresponding telephone when the flag is ON, and rings the telephone with the next priority without ringing the corresponding telephone when the flag is OFF.

  The flag may be arbitrarily set by the administrator of the SIP server 100. For example, the administrator of the SIP server 100 sets a flag based on a request from a user who desires to receive a service provided by the SIP server 100. By making it possible to set whether or not to ring by the flag, for example, when the user desires not to temporarily ring any of a plurality of registered telephones, the telephone can be prevented from temporarily ringing.

  The flag may be set under the control of the control unit 122. For example, the control unit 122 ends the call process before a predetermined first time has elapsed after starting the call process between one of the plurality of telephones and the telephone that transmitted the call information. In this case, the flag associated with the identification information of the telephone is set to OFF. Further, the control unit 122 may turn on the flag when a predetermined second time has elapsed since the flag was turned off.

  Thus, the call process is completed before the first time has elapsed since the call process between one of the plurality of telephones and the telephone that transmitted the call information is started. If the call information including the same destination telephone number is received before the second time elapses after the call is finished, the telephone can be prevented from ringing.

  For example, if the answering machine function of the telephone ringed first is movable and switched to the answering machine, other telephones cannot be ringed. Also, if the calling telephone user hangs up and sends the call information including the same telephone number because it has been switched to the answering machine, if the same telephone is ringed first, There is a high possibility of switching to a telephone.

  However, according to the SIP server 100 according to the present embodiment, when the user of the caller telephone hangs up, the flag associated with the identification information of the telephone is set to OFF. Therefore, when the call information including the same telephone number is transmitted again, the ringing of the telephone can be skipped, so that the situation of switching to the answering machine can be prevented.

  FIG. 6 shows an example of data stored in the call history storage unit 118. FIG. 6 shows an example in which the latest call histories of the telephone A, the telephone B, and the telephone C are stored. Ring control unit 110 may ring a plurality of telephones in the order based on the call history stored in call history storage unit 118.

  For example, the ringing control unit 110 may acquire the call history corresponding to the identification information of a plurality of telephones corresponding to the call destination telephone number from the call history acquisition unit 120. And the ringing control part 110 may control to ring in order from the telephone with which the time close | similar to the present time is matched among several telephones. The fact that a call is made at a time close to the current time indicates that there is a high possibility that there is a user who can answer the phone near the telephone, so a time closer to the current time is associated. By ringing sequentially from the telephone, it is possible to increase the possibility of establishing a call earlier.

  In addition, the ring control unit 110 may perform control so as to ring sequentially from the telephones associated with a time farther from the current time among a plurality of telephones. As a result, the possibility that a recently called telephone will ring can be reduced, and the burden on the user of the telephone can be reduced.

  In FIG. 6, an example in which only the latest call history is stored has been described. However, the present invention is not limited to this. The call history storage unit 118 may store a call history over a plurality of times for one telephone. And the ringing control part 110 may ring a several telephone in the order based on the call log | history over multiple times. For example, the ring control unit 110 may ring a plurality of telephones in descending order of the number of calls made in a day.

  FIG. 7 shows an exemplary hardware configuration of the SIP server 100. The SIP server 100 includes a host controller 402, a CPU 404, a RAM 406, an input / output controller 408, a ROM 410, and a communication interface 412. The host controller 402 connects the RAM 406 and the CPU 404 that accesses the RAM 406. The CPU 404 operates based on programs stored in the ROM 410 and the RAM 406 to control each unit. The input / output controller 408 connects the host controller 402 to the ROM 410 and the communication interface 412.

  The program installed and executed on the SIP server 100 works on the CPU 404 and the like, and the SIP server 100 is described with reference to FIGS. 1 to 6, the identification information storage unit 102, the reception unit 104, the priority order acquisition unit 106, and the ringing It functions as the time acquisition unit 108, ringing control unit 110, priority order adjustment unit 112, ringing time adjustment unit 114, transmission unit 116, call history storage unit 118, call history acquisition unit 120, and control unit 122.

  In the present embodiment, the case where the SIP server 100 includes the identification information storage unit 102 has been described as an example. However, it is not limited to this. The identification information storage unit 102 may be provided in another device, and the SIP server 100 may acquire data stored in the identification information storage unit 102 from another device.

  In the present embodiment, the SIP server 100 is described as an example of the call control device. However, the call control device is not limited to this. For example, the call control device may be a dedicated device that is installed separately from the SIP server and provides a service according to the present embodiment. The call control device may be, for example, a subscriber exchange installed in a public telephone network.

  When the call control device is a subscriber exchange, the ring control unit 110 may cause the called telephone to ring by causing the called subscriber exchange to transmit a call signal to the called telephone. Further, the ringing control unit 110 may stop ringing of the telephone on the incoming side by causing the subscriber exchange on the incoming side to stop transmitting the calling signal. The call control device may be a gateway installed at the boundary between the IP network and the public telephone network. The call control device may be a PBX (Private Branch eXchange).

  FIG. 8 is a schematic diagram illustrating an example of a communication environment of a PBX 500 that is another example of the call control device. Here, differences from the SIP server 100 described above will be mainly described. PBX 500 communicates with telephone 600 through telephone network 20. The PBX 500 communicates with a telephone set 702, a telephone set 704, and a telephone set 706 set on the same premises. The PBX 500 sequentially rings a plurality of telephones associated with the destination telephone number included in the received call request.

  For example, when the telephone 702, the telephone 704, and the telephone 706 are associated with the destination telephone number included in the call request transmitted from the telephone 600 to the PBX 500, the PBX 500 first rings the telephone 702. The PBX 500 may ring the telephone 702 by transmitting a calling signal to the telephone 702. If the telephone 702 does not respond until the predetermined ringing time elapses after the telephone 702 rings, the PBX 500 rings the telephone 704 while continuing to ring.

  In addition, when the PBX 500 does not receive a response from either the telephone set 702 or the telephone set 704 until the predetermined ringing time elapses after the telephone set 704 rings, the telephone set 702 and the telephone set 704 continue to ring. The telephone 706 is ringed. Then, for example, when the telephone 702 responds, the PBX 500 stops ringing of the telephone 704 and the telephone 706. The PBX 500 may stop ringing of the telephone 704 and the telephone 706 by transmitting a call stop signal to the telephone 704 and the telephone 706.

  Thus, even when the user of the telephone 702 cannot answer the telephone when the telephone 702 starts ringing, the telephone 702 user can answer after the telephone 704 and the telephone 706 start to ring. If so, the user can be given an opportunity to answer the phone.

  As mentioned above, although this invention was demonstrated using embodiment, the technical scope of this invention is not limited to the range as described in the said embodiment. It will be apparent to those skilled in the art that various modifications or improvements can be added to the above embodiment. It is apparent from the description of the scope of claims that embodiments with such changes or improvements can be included in the technical scope of the present invention.

  The order of execution of each process such as operations, procedures, steps, and stages in the apparatus, system, program, and method shown in the claims, the description, and the drawings is particularly “before” or “prior to”. It should be noted that it can be realized in any order unless the output of the previous process is used in the subsequent process. Regarding the operation flow in the claims, the description, and the drawings, even if it is described using “first”, “next”, etc. for convenience, it means that it is essential to carry out in this order. It is not a thing.

10 IP network, 20 telephone network, 100 SIP server, 102 identification information storage unit, 104 reception unit, 106 priority order acquisition unit, 108 ringing time acquisition unit, 110 ringing control unit, 112 priority order adjustment unit, 114 ringing time adjustment unit 116 Transmission unit 118 Call history storage unit 120 Call history acquisition unit 122 Control unit 200 Telephone, 302, 304, 306 Telephone, 402 Host controller, 404 CPU, 406 RAM, 408 I / O controller, 410 ROM 412 communication interface, 500 PBX, 600 telephone, 702, 704, 706 telephone

Claims (10)

A receiving unit for receiving call information including a destination telephone number;
If the one telephone does not respond until a predetermined ringing time elapses after ringing one of the plurality of telephones associated with the destination telephone number, ring the one telephone A call control device comprising: a ring control unit that rings other telephones of the plurality of telephones while continuing the operation.   The ringing control unit causes the ringing telephone to continue ringing if any telephone that is ringing does not respond until a predetermined ringing time elapses after ringing the other telephone The process of ringing another telephone of the plurality of telephones as it is is repeated, and when any of the ringing telephones responds, ringing of telephones other than the telephones that responded is stopped. Call control device. A priority order acquisition unit that acquires the priority order from a priority storage unit that stores the identification information of the telephone and the priority order in association with each other;
The call control device according to claim 1, wherein the ring control unit rings the plurality of telephones in descending order of priority. When any telephone set ringing by the ring control unit responds, the priority stored in association with the identification information of the responding telephone is increased or associated with identification information of the telephone that has not responded The call control device according to claim 3, further comprising: a priority order adjustment unit that lowers the stored priority order. 5. The apparatus according to claim 1, further comprising: a ringing time acquisition unit that acquires the ringing time from a ringing time storage unit that stores telephone identification information and ringing time in association with each other for each of the plurality of telephones. The call control device according to Item. 6. A ringing time adjusting unit that reduces the ringing time stored in association with identification information of a telephone that has not responded when any of the telephones that are ringing by the ringing control unit responds. The call control device according to 1.   The ringing control unit responds to any one of the ringing telephones and starts a call process between the telephone that responds and the telephone that has transmitted the call information. When the call process is completed before the time elapses, the call information including the destination telephone number is received from the end of the call process until a predetermined second time elapses. The call control device according to any one of claims 1 to 6, wherein when the call is made, the responding telephone is not ringed. The call control according to any one of claims 1 to 7, further comprising: a transmission unit that transmits a telephone number of the call control device as a telephone number indicating a caller source when the telephone is ringed by the ringing control unit. apparatus. A call history acquisition unit that acquires the call history from a call history storage unit that stores the call history of the plurality of telephones;
The call control device according to any one of claims 1 to 8, wherein the ring control unit rings the plurality of telephones in an order based on the call history.   A program for causing a computer to function as the call control device according to any one of claims 1 to 9.

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