JP2014106696A - Instruction support information distribution system and method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable distribution of information consistent with instruction content of an instructor to a user action as instruction support information while using a small number of registered keywords.SOLUTION: An information distribution system executes processing functions for: extracting a single sentence containing a fixed sentence included in a first database storing pre-set plural fixed sentences of instruction document and a related single sentence related to the aforementioned single sentence from instruction sentences included in a second database storing instruction sentence content sent from an instructor to a user and instruction date and time; searching whether a postscript sentence containing the related single sentence contains a keyword included in a keyword analysis table storing pre-set plural keywords; and controlling distribution information of instruction support information to be distributed to a user separately from the distribution of the instruction sentence in accordance with a retrieved keyword, in the case of retrieving the keyword by the search.

Description

  The present invention relates to a system for automatically distributing instruction support information for the purpose of supporting instruction to a subject and a control method thereof.

  A system has been proposed to realize guidance aimed at improving lifestyle habits even in remote environments where instructors such as public health nurses, doctors, etc. and instructors receiving guidance (hereinafter referred to as `` users '') are in remote locations. ing. In the system, the instructor creates individual instruction contents for each user and transmits it through the system in order to achieve a target (for example, weight loss) according to each user. On the other hand, the system provides information (for example, practical knowledge on improvement of lifestyle habits) for enhancing the effect of the guidance between guidance by the leader. The provision of this information is automatically distributed to each user as “guidance support information” without the judgment of the leader. Instructors' guidance and guidance support information are transmitted to users through means such as e-mail and web messages.

  The instruction support information here is content that is not specific to an individual and can be accepted by an unspecified number of users. On the other hand, in order to attract the interest of the user who receives the information, it is desirable that the content matches the personal preference and behavior pattern.

  Patent Document 1 discloses a method for distributing optimal content to a user on a network. The summary includes “a user terminal held by a user and an information provider terminal held by an information provider”. In the content distribution support system, which is a content distribution server capable of transmitting and receiving data via the network, the content distribution server reads the identification information stored in the user terminal, and identifies the user terminal Means for collecting behavior of the identified user terminal on the network, means for analyzing on the network based on the collected data, and receiving a content distribution rule from the information provider terminal And distributing content to the user terminal based on the distribution rule and the result of the analysis. Content delivery support system and means. Are described as ".

JP 2002-202990 A

  By the way, if the technique disclosed in Patent Document 1 (that is, a technique for optimizing the content of guidance support information using user behavior information) is directly applied to a system premised on guidance by a leader, guidance is provided. There is a possibility that the content of the guidance of the person and the content of the guidance support information automatically transmitted contradict each other. That is, inappropriate content that contradicts the guidance content of the leader may be automatically distributed.

  For example, if the user is walking excessively to lose weight, the system will automatically provide guidance support information that encourages walking even though the coach is teaching to suppress excessive walking. There is a possibility of delivery. Further, for example, when the user's weight reduction pace is too fast, the system may automatically distribute information that prompts weight reduction, even though the instructor provides guidance for suppressing excessive weight loss.

  Distribution of such contradictory information is not preferable because it may hinder the guidance effect. In particular, in the case of instruction for the purpose of improving lifestyle habits and the like, there is a concern about adverse effects on the health of the user due to inappropriate distribution of information, so inappropriate distribution of information should be prevented.

  As a method for detecting excessive behavior only from user behavior information, a method of determining by setting a threshold value from a quantitative numerical value can be considered. However, since the threshold value for determining excessive behavior varies depending on various conditions such as the user's health status, weight, and age, it is easy to think that setting the conditions in advance and its determination processing are very time-consuming. It is done.

  In addition, in order to ensure that there is no discrepancy between the instruction content sent by the instructor and the content of the instruction support information that is automatically sent, the instruction support information that is distributed according to the instruction content is analyzed. Need to be determined.

  However, the instructor creates an instruction sentence by judgment based on the knowledge of the individual instructor who is not converted to data, such as the instructor's own knowledge or information obtained from the dialogue with the user. For this reason, quantified numerical information alone is not sufficient for analysis of instruction content, and it is also important to analyze the instruction sentence itself.

  However, in order to acquire a keyword from the guidance sentence created by the instructor and understand the content of the guidance sentence, it can be considered that it takes a lot of time and effort, such as enormous keyword setting in advance.

  Therefore, the present invention analyzes the instruction sentence transmitted by the instructor to the user by using a few keywords registered in advance, and can determine the information to be distributed according to the instruction contents of the instructor for the user's action. A support information distribution system and method are provided.

  The present invention relates to the contents of the instruction sentence and the instruction date and time that the instructor has transmitted to the user one sentence including the fixed sentence included in the first database that stores the predetermined sentences of the plurality of instruction sentences and the related sentence. Whether or not a keyword included in a keyword analysis table that stores a plurality of keywords set in advance is included in the additional sentence including the related sentence. A processing function for searching and a processing function for controlling distribution information of instruction support information distributed to a user separately from distribution of the instruction sentence according to the found keyword when a keyword is found by the search.

  According to the present invention, it is possible to distribute information that is consistent with the guidance content of the leader with respect to the user's behavior as guidance support information while using a few registered keywords. Problems, configurations, and effects other than those described above will become apparent from the following description of embodiments.

The figure which shows the structural example of a guidance support information delivery system. The figure which shows an example of the delivery schedule of the guidance support information delivered automatically. The figure which shows the example of a GUI screen for guidance sentence preparation which a guidance sentence preparation control part shows. The figure which shows an example of the confirmation screen shown to a leader. The figure which shows an example of the information which fixed form DB manages. The figure which shows an example of the information which guidance record DB manages. The figure which shows an example of the information which a keyword analysis table manages. The figure which shows an example of the information which a delivery content control table manages. The figure which shows an example of the information which a guidance support information queue manages. The flowchart which shows an example of the process sequence which a leader produces a guidance sentence. The flowchart which shows an example of the process sequence which extracts the topic which should suppress information delivery from the guidance sentence which the leader produced, and controls the content of a guidance support information delivery queue. The figure which shows an example of the confirmation screen shown to a leader. The figure which shows an example of the information which a keyword analysis table manages. The figure which shows an example of the information which a delivery content control table manages. The figure which shows an example of a series of instruction | indication support information to distribute intensively. The figure which shows an example of the guidance support information delivery queue of the result which added the guidance support information delivered preferentially to the guidance support information delivery queue of a prior delivery schedule. The flowchart which shows an example of the process sequence which implements the delivery of the information of a specific topic intensively to a user using the guidance sentence which the leader produced.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. The embodiment of the present invention is not limited to the examples described later, and various modifications are possible within the scope of the technical idea.

[Example 1]
A present Example demonstrates the method of preventing the delivery of the inappropriate information with respect to a user by the guidance support information delivery system about the case where the guidance objective by a leader is a user's weight reduction.

[System overall configuration]
FIG. 1 shows a functional block configuration of a guidance support information distribution system according to the present embodiment. The system shown in FIG. 1 includes a guidance system server 101, a user input / output terminal 102, a leader input / output terminal 103, and a network 104.

[Configuration of guidance system server]
The guidance system server 101 has a computer as a basic configuration and includes an arithmetic device 105 and a storage device 106. The storage device 106 stores a program necessary for providing an automatic distribution function of instruction support information and data necessary for the program. In the case of the present embodiment, the storage device 106 includes a guidance sentence creation unit 107, a guidance sentence analysis unit 114, a “user DB” 121, a guidance support information distribution queue 125, a guidance support information distribution unit 126, a distribution information control unit 127, The distribution control cancellation unit 128, “fixed sentence DB” 129, “guidance record DB” 130, and “guidance support information DB” 131 are stored. The program is executed through the arithmetic device 105.

  The guidance sentence creation unit 107 provides a function that supports creation of a guidance sentence by a leader. In the case of the present embodiment, the guidance sentence creation unit 107 includes a guidance sentence creation control unit 108, a user behavior information analysis unit 109, a fixed phrase creation unit 110, a fixed phrase selection unit 111, a free sentence input unit 112, and a guidance sentence transmission unit 113. Consists of. Among these, the guidance sentence creation control unit 108 provides a function of controlling processing on the system side in the guidance sentence creation process. The user behavior information analysis unit 109 provides a function of analyzing user behavior data. The fixed sentence creation unit 110 provides a function of creating a fixed sentence based on the analysis result of the behavior data. The fixed sentence selection part 111 provides the function for a leader to select the fixed sentence applied to a guidance sentence. The free sentence input unit 112 provides a function for an instructor to add a sentence by free input as a supplement to a fixed sentence. The instruction sentence transmission unit 113 provides a function for transmitting an instruction sentence created by the instructor to the user.

  The guidance sentence analysis unit 114 provides a function of analyzing the guidance sentence created by the leader through the guidance sentence creation unit 107. The guidance sentence analysis unit 114 includes a guidance sentence analysis control unit 115, a fixed phrase / additional sentence analysis unit 116, a natural language processing unit 117, a keyword analysis unit 118, a keyword analysis table 119, and a distribution control information addition unit 120. Among these, the guidance sentence analysis control unit 115 is a functional unit that controls processing on the system side in the guidance sentence analysis processing. The fixed sentence / additional sentence analysis unit 116 provides a function of extracting the type of the fixed sentence used from the guidance sentence and a sentence (hereinafter referred to as “additional sentence”) additionally written by the leader through free input. The natural language processing unit 117 provides a dependency analysis function for additional sentences. The keyword analysis unit 118 provides a function of searching for a keyword from the character string processed by the natural language processing unit 117. The keyword analysis table 119 is a storage area that stores search target keywords. The distribution control information adding unit 120 provides a function of registering information obtained by searching by the keyword analyzing unit 118 in the “user DB” 121 as distribution content control information.

  The “user DB” 121 is an area for storing user information. The “user DB” 121 stores a distribution content control table 122, an input information recording table 123, and a user attribute information table 124. Among these, the distribution content control table 122 stores data for managing information necessary for controlling the distribution content of the instruction support information. The input information recording table 123 stores data input by the user to the system every day. The user attribute information table 124 stores attribute information such as user ID information, age, and sex.

  In addition, the instruction support information distribution queue 125 stores instruction support information scheduled to be distributed. The instruction support information distribution unit 126 provides a function of distributing instruction support information to the user. The distribution information control unit 127 provides a function of managing the instruction support information distribution queue. The distribution control cancellation unit 128 provides a function of canceling the content control of the distribution content control table 122. The “standard text DB” 129 stores data of all standard text. The “instruction record DB” 130 stores the contents of the instruction sentence transmitted by the instructor. The “instruction support information DB” 131 stores data of all instruction support information.

[Configuration of user input / output terminal]
The user input / output terminal 102 includes an input device 132 including a mouse, a keyboard, a stylus pen, and the like, and an output device 133 including a display, a printer, and the like. The user input / output terminal 102 is, for example, a personal computer, a mobile phone, a smartphone, or a portable information terminal. Information such as daily weight and the number of steps input by the input device 132 is transmitted to the guidance system server 101 via the network 104 and registered in the input information recording table 123 and the like. For example, information distributed from the guidance system server 101 via the network 104 is displayed on the output device 133. The information here is, for example, a guidance sentence or guidance support information.

[Configuration of I / O terminal for instructors]
The instructor input / output terminal 103 includes an input device 134 including a mouse, a keyboard, a stylus pen, and the like, and an output device 135 including a display, a printer, and the like. The instructor input / output terminal 103 is also a personal computer, a mobile phone, a smartphone, or a portable information terminal, for example. The input device 134 and the output device 135 are used for creating a guidance sentence and confirming guidance support information. A user interface screen (GUI screen) required for creating a guidance sentence and confirming guidance support information is transmitted from the guidance system server 101 to the leader input / output terminal 103 via the network 104, for example, a screen of the output device 135. Displayed above.

[Example of distribution schedule]
The guidance system server 101 in the present embodiment delivers guidance emails and guidance support information corresponding to the guidance sentences to the user based on a preset delivery schedule.

  FIG. 2 shows an example of a delivery schedule of guidance emails transmitted by the guidance sentence transmission unit 113 and guidance support information automatically distributed by the guidance support information distribution unit 126. The distribution schedule includes a scheduled distribution date 201 that represents the scheduled date of distribution to the user and a distribution mail type 202 that represents the type of mail to be distributed. In the case of FIG. 2, the instruction support information automatically distributed by the system is transmitted once every three days, and the instruction mail corresponding to the transmission sentence created by the instructor is transmitted once every ten days. Is scheduled.

[GUI screen for instructors]
FIG. 3 shows an example of a guidance text creation GUI screen presented by the guidance text creation control unit 108 to the leader input / output terminal 103 (output device 135). The GUI screen shown in FIG. 3 includes a graph section 301, a fixed sentence display section 302, a mail sentence editing section 303, and a send button 304. The graph section 301 displays information that is input daily by the user or automatically collected from the user's behavior. In the fixed phrase display unit 302, the fixed phrase created by the fixed phrase creation unit 110 is displayed. The mail sentence editing unit 303 is a work area used when the instructor directly edits a text sentence to create an instruction sentence. The transmission button 304 is an icon prepared for instructing the guidance system server 101 to transmit the created guidance text to the user. If there is a click operation with the pointer on the send button 304, an instruction to send the instruction text created by the instructor to the user is transmitted to the instruction system server 101.

  In FIG. 4, an example of the confirmation screen for delivery suppression of the guidance support information shown to a leader is shown. The screen shown in FIG. 4 includes an information confirmation dialog 401, a message 402 for displaying the contents to be confirmed, a “Yes” button 403 for deciding to rewrite the distribution content control table 122, and rewriting the distribution content control table 122. It is comprised by the "No" button 404 to cancel. This screen is displayed on the output device 135 of the instructor input / output terminal 103.

[Management information example]
FIG. 5 shows an example of information managed by the “standard sentence DB” 129. The record of the “fixed sentence DB” 129 includes identification information “fixed sentence ID” 501, a fixed sentence sentence 502, and a type 503 indicating what topic the fixed sentence refers to. . Based on the data analysis result of the user behavior information analysis unit 109, the ID of the fixed phrase that matches the data analysis result of the template sentence creation unit 110 is acquired from the “standard sentence DB” 129.

  FIG. 6 shows an example of information managed by the “guidance record DB” 130. The record of the “instruction record DB” 130 includes a key 601, “instructor ID” 602, “user ID” 603, instruction text transmission date and time 604, instruction sentence text 605, and “standard sentence ID” 606 used for the instruction sentence. Etc. At the click timing of the send button 304, the guidance sentence creation control unit 108 stores a new record in the “guidance record DB” 130.

  FIG. 7 shows an example of information managed by the keyword analysis table 119. The keyword analysis table 119 includes a “record ID” 701, a “keyword A” 702 corresponding to a dependency receiving portion, and a “keyword B” 703 corresponding to a dependency receiving portion. A record is acquired from the keyword analysis table 119 at the timing when the keyword analysis unit 118 searches for a keyword. The keyword analysis unit 118 searches for the presence or absence of a character string corresponding to the keyword in the additional text based on the keyword of the acquired record. Note that the combination of keywords is not necessarily limited to the dependency relationship, but a combination that can estimate the meaning of the sentence is desirable.

  FIG. 8 shows an example of information managed by the distribution content control table 122. The distribution content control table 122 includes a “record ID” 801, a type 802 indicating the type of distribution content to be controlled, and a suppression implementation for controlling whether or not to suppress the information distribution of a specific type 802. And status 803. The distribution content control table 122 is updated by the distribution control information adding unit 120.

  FIG. 9 shows an example of information managed by the guidance support information distribution queue 125. The instruction support information distribution queue 125 includes an order 901 indicating the order of information distribution, a scheduled distribution date 902, an “instruction support information ID” 903 indicating an identification number of information to be distributed, and an “instruction support information ID” 903. Corresponding instruction support information text 904 and instruction support information type 905 indicating what topic the instruction support information text is. The contents of the instruction support distribution queue 125 are managed by the distribution information control unit 127.

[Teaching system server processing]
Hereinafter, with reference to FIG.10 and FIG.11, the processing content performed in the guidance system server 101 is demonstrated. FIG. 10 shows a processing procedure executed when the instructor prepares a guidance text, and FIG. 11 shows a processing procedure executed to prevent delivery of guidance support information including inappropriate contents inconsistent with the guidance text. Indicates. In the case of the present embodiment, the guidance system server 101 extracts the topics whose distribution should be suppressed from the guidance text created by the instructor, and the guidance support corresponding to the extracted topic among the guidance support information registered in the distribution queue. Control the distribution of information.

  First, according to FIG. 10, the process procedure performed when a leader produces a guidance sentence is demonstrated. As a premise of the processing operation shown in FIG. 10, information such as the user's daily weight and the number of steps is notified from the input / output terminal 102 to the guidance system server 101 and recorded in the input information recording table 123. To do.

(Step S1001)
The guidance sentence creation control unit 108 displays a GUI screen (FIG. 3) for creating a guidance sentence to be transmitted to a certain user on the output device 135 of the leader input / output terminal 103. A user whose instruction text is to be created is instructed to the guidance system server 101 from, for example, the input device 134 of the instructor input / output terminal 103. The guidance sentence creation control unit 108 reads the specified user information from the input information recording table 123 and creates a graph to be displayed on the graph unit 301.

(Step S1002)
The user behavior information analysis unit 109 reads data such as the weight and the number of steps that the user inputs every day from the input information recording table 123 of the “user DB” 121 and performs data analysis of the user behavior information according to a plurality of analysis rules. .

(Step S1003)
Based on the data analysis result of the user behavior information analysis unit 109, the fixed phrase creation unit 110 acquires the ID of the fixed phrase that matches the data analysis result from the “fixed phrase DB” 129. The portion marked with “*” in the sentence 502 of the standard sentence is replaced with a numerical value obtained from the analysis result of the user behavior information analysis unit 109. The fixed phrase creation unit 110 performs this replacement process. The fixed phrase creation unit 110 displays the fixed phrase created in this way on the fixed phrase display unit 302.

(Step S1004)
The instructor operating the instructor input / output terminal 103 selects a standard sentence to be used for the instruction sentence from the GUI screen for preparing the instruction sentence presented by the instruction sentence creation control unit 108 on the output device 135. The instructor can reflect the text of the selected candidate text in the text of the mail text editing section 303 by selecting the text to be used as the guidance text from the candidate text presented by the system on the fixed text display section 302. .

(Step S1005)
The instructor creates an instruction sentence by directly editing the mail sentence editing unit 303. In the mail sentence editing unit 303, the text of the fixed sentence selected by the instructor in step S1004 is also displayed. The instructor can modify a part of the fixed sentence and add a sentence, or add a sentence different from the fixed sentence. In this step, the text directly input and edited by the instructor is later processed as an additional text.

(Step S1006)
When the leader completes the creation of the guidance sentence in step S1005, the leader clicks the send button 304. When the transmission button 304 is clicked, the guidance sentence creation control unit 108 calls the guidance sentence transmission unit 113. The guidance text transmission unit 113 transmits the text of the mail text editing unit 303 to the user input / output terminal 102. The user can view the instruction text created by the instructor through the output device 133 of the user input / output terminal 102.

(Step S1007)
At the timing when the instructor clicks the send button 304 in step S <b> 1006, the instruction sentence creation control unit 108 adds a record for recording that the instruction sentence has been transmitted to the “instruction record DB” 130. The recorded record is used in the processing operation shown in FIG.

  FIG. 11 shows a processing procedure for extracting a topic for which information delivery should be suppressed from a guidance sentence created by a leader and controlling delivery of guidance support information based on a delivery queue.

(Step S1101)
In this step, each step shown in FIG. 10 is executed.

(Step S1102)
The instruction sentence analysis control unit 115 accesses the instruction record DB 130 and acquires a record related to instruction to be processed. Here, a guidance sentence for the user to be processed is acquired from the record. Next, the guidance sentence analysis control unit 115 acquires the text 605 of the guidance sentence of the acquired record and the “fixed sentence ID” 606 used for the guidance sentence. Next, the guidance sentence analysis control unit 115 matches the acquired “fixed sentence ID” 606 with the “fixed sentence ID” 501 that is an item of the “fixed sentence DB” 129, and the fixed phrase sentence is retrieved from the “fixed sentence DB” 129. The sentence 502 and the fixed sentence type 503 are acquired.

  For example, when the instruction sentence to be processed is the instruction sentence of the key “001” in FIG. 6, the instruction sentence analysis control unit 115 indicates that the instruction sentence “20 days has passed since the start of weight loss. 74.16 kg of the target weight. Congratulations, congratulations, there are 9 days you walked more than 10,000 steps, and you can walk well. . Based on the acquired fixed phrase ID “T001”, the instruction sentence analysis control unit 115 says, “There was a day when we walked more than 10,000 steps *” with the fixed phrase ID “T001” in FIG. 5. The type “walking” is acquired.

(Step S1103)
The instruction sentence analysis control unit 115 passes the acquired instruction sentence sentence 605 and the fixed sentence sentence 502 used in the sentence to the fixed sentence / additional sentence analysis part 116. The fixed sentence / additional sentence analysis unit 116 extracts one sentence including the sentence of the fixed sentence sentence 502 from the instruction sentence sentence 605 and the next sentence. The sentence is extracted in units of, for example, a text portion from a punctuation point to a punctuation point, a text portion from a blank space to a punctuation point, a text portion from a blank space to a specific symbol such as a question mark, and the like.

  For example, among the sentences acquired in the example of step S1102, one sentence including the sentence of the fixed sentence sentence 502 and the next sentence are “walking more than 10,000 steps, and it is often walked. Are you doing too much? "

  The fixed sentence is often a sentence that praises the user's behavior. On the other hand, when the user's actions for weight loss are excessive, the leader often writes a sentence that cautions the user's action and then alerts the user if the action is excessive. Therefore, by extracting one sentence including the sentence of the fixed sentence sentence 502 and the next sentence, a sentence that suppresses the excessive action of the user immediately after praise while praising the action of the user is provided as a guidance sentence. Can be efficiently extracted from the inside.

(Step S1104)
The fixed sentence / additional sentence analysis unit 116 removes a part that matches the character string of the fixed sentence from the sentence extracted in step S1103 by the character string comparison process, and extracts the additional sentence added by the instructor. As described above, it is presumed that the content of the additional text is highly related to the content of the standard text.

(Step S1105)
The instruction sentence analysis control unit 115 first calls the natural language processing unit 117 to determine whether or not a specific keyword exists in the additional sentence extracted in step S1104. The natural language processing unit 117 executes a dependency analysis process on the additional sentence extracted in step S1104, and extracts a dependency of a word in the additional sentence. On the other hand, the keyword analysis unit 118 searches for whether there is a match with the extracted dependency in the keyword analysis table 119.

  For example, if the postscript contains the sentence “Are you overdoing it?”, The two texts “Do it overdoes” and “Do you have overdoing” are “Record ID” in FIG. It matches the dependency relationship of “Do not do it” and “Would you like it” registered in “F002” of 701. In this case, the determination result is that the keyword included in the keyword analysis table 119 exists in the additional sentence.

  As described above, in this embodiment, a specific dependency is searched by paying attention to a postscript sentence that is highly relevant to a fixed phrase. The reason for this is that the phrase that suppresses the user's excessive behavior used in the fixed sentence that admires the user's behavior and the additional sentence that appears in a set is used to point out the excessive behavior of the user with only a free description. This is because it is generally limited in comparison with the phrase. For this reason, the number of words to be registered in the keyword analysis table 119 in advance is relatively small as compared with the case where the sentences are not narrowed down as in this embodiment. The narrowing down of sentences as in the present embodiment is effective for efficiently extracting sentences having the meaning of suppressing excessive user actions.

  If there is a dependency in the keyword analysis table 119 that matches the extracted keyword combination, the next step S1106 is continued. On the other hand, if there is no dependency matching the extracted keyword combination in the keyword analysis table 119, it is assumed that the sentence to be suppressed is not included in the guidance sentence, and the series of processes is terminated without executing the subsequent process. To do.

(Step S1106)
When the keyword analysis unit determines that the keyword included in the keyword analysis table 119 exists in the additional sentence in step S <b> 1105, the guidance sentence analysis control unit 115 calls the distribution control information addition unit 120. The distribution control information adding unit 120 executes a process of rewriting information in the distribution content control table 122 in the “user DB” 121. Specifically, the setting is changed so that an item related to the action that the instructor determines to be excessive is excluded from the distribution target.

  For example, in the case of the above-described example, “walking” is acquired as the type of fixed phrase in step S1102, and it is determined in step S1105 that a predetermined keyword (a keyword that suppresses excessive behavior) is included in the additional sentence. . At this time, the distribution control information adding unit 120 changes the suppression execution status 803 from “OFF” to “ON” for the ID “B001” whose type 802 of the distribution content control table 122 is “walking”.

  Before the distribution control information adding unit 120 rewrites the distribution content control table 122, the guidance sentence analysis control unit 115 displays a screen for confirming whether or not the distribution content control table 122 is rewritten to the instructor. 103 is displayed on the output device 135. The confirmation message 402 displays what kind of text of the guidance text has become a trigger for rewriting the delivery content control table 122, and when the instructor clicks the “Yes” button 403, the delivery control information is displayed. The adding unit 120 executes processing for rewriting the distribution content control table 122.

  Incidentally, on this screen, it is also possible to simultaneously display the text of instruction support information for which distribution is actually suppressed and to confirm the content.

(Step S1107)
When the information in the distribution content control table 122 is rewritten by the distribution control information adding unit 120 in step S1106, the guidance sentence analysis control unit 115 distributes the information in the guidance support information distribution queue 125 according to the change in the distribution content control table 122. Check if the information needs to be changed. Specifically, the distribution information control unit 127 accesses the instruction support information distribution queue 125 and confirms the contents of the instruction support information distribution queue 125.

  Here, when the information of the type in which the suppression state is set to “ON” is included, the next step S1108 is continuously executed. On the other hand, if the information of the type whose suppression state is set to “ON” is not included, it is not necessary to change the distribution queue, and the series of processes is terminated without executing subsequent processes.

(Step S1108)
When the instruction support information distribution queue 125 includes instruction support information of a type in which the suppression execution status 803 is changed from “OFF” to “ON”, the distribution information control unit 127 provides instruction support information of that type. A process of removing from the support information distribution queue 125 is executed.

  For example, in the case of the above-described example, the “walking” suppression execution status 803 is set from “OFF” to “ON” in step S1106. On the other hand, in the guidance support information distribution queue 125 shown in FIG. 9, the type 905 of the guidance support information whose order 901 is “2” is “walking”, and corresponds to the change target of the suppression execution status 803. At this time, the distribution information control unit 127 deletes the instruction support information ID “S005” whose order 901 is “2” from the instruction support information distribution queue 125.

(Step S1109)
In step S1108, when the distribution information control unit 127 deletes the guidance support information from the guidance support information distribution queue 125, the content of the guidance support information distribution queue 125 is changed by moving up the distribution order of the guidance support information after the deleted order. organize. In this embodiment, the delivery order is advanced, but instead of the instruction support information for suppressing the distribution, another type of instruction support information may be inserted and distributed. Only the distribution may be stopped. Further, when the delivery order is advanced by the front as in the present embodiment, another type of instruction support information other than the suppression target may be inserted and distributed in the delivery times that are vacated by advancement.

[Summary]
As described above, the flow of the process for preventing the inappropriate distribution of the instruction support information has been described along the flowcharts shown in FIGS. 10 and 11. Through these processes, it is possible to automatically remove from the guidance support information distribution queue 125 guidance support information having inappropriate distribution contents that contradict the guidance text. The instruction support information distribution unit 126 distributes instruction support information to the user according to the distribution schedule of the instruction support information distribution queue 125 from which inappropriate distribution contents are removed.

  Note that the information in the distribution content control table 126 changed in step S1106 in FIG. 11 can reverse the change made in step S1106 through the distribution control canceling unit 128. For example, it is possible to restore the content automatically changed at the time of the next instruction of the instruction that changed the distribution content control table 126 in step S1106. In addition, when the instructor determines that it is appropriate to undo the change, a means for undoing the change of the distribution content control table 126 may be provided.

  As described above, the guidance support information distribution system according to the present embodiment (1) extracts one sentence including the text of the fixed sentence and the next sentence from the guidance sentence transmitted by the instructor to the user, (2) Search the keyword analysis table for the registered keyword in the sentence. (3) If the registered keyword exists, rewrite the status in the delivery content control table 122. (4) Distribute guidance support information based on the status. The contents of the queue 125 are changed. By executing this series of procedures, the guidance support information delivery system can change the delivery content of guidance support information that is automatically delivered to the user. That is, information to be distributed can be determined according to the guidance content of the leader with respect to the user's behavior.

  In addition, the guidance support information distribution system holds a suppressed state of distribution of guidance support information related to a specific topic in the distribution content control table 122. Thereby, the guidance support information delivery system can remove specific guidance support information from the delivery schedule, and can suppress delivery of guidance support information related to a specific topic. That is, inappropriate information that contradicts the guidance of the leader can be prevented from being distributed as guidance support information.

  Furthermore, the guidance support information distribution system extracts a sentence including a fixed sentence and a sentence following it, and praises the user's action, but immediately after the praise, the sentence of the structure that suppresses the user's excessive action is provided. Efficiently extract from the teaching text. That is, the combination part of a fixed form sentence and a postscript sentence is efficiently extracted from a guidance sentence. Then, the guidance support information distribution system searches the extracted additional text for presence / absence of keyword dependency. At this time, the number of phrases used in the additional sentence is less than that of the case where the instructor freely creates a guidance sentence. Therefore, the number of phrases registered in the keyword analysis table 119 is limited to a relatively small number. Can do. Thereby, the sentence of the meaning which suppresses a user's excessive action can be extracted with little processing load. Further, by analyzing the guidance sentence using the registered keyword in this way, it is possible to determine information to be distributed according to the guidance content of the leader with respect to the user's behavior.

  In the above-described embodiment, the case where the instructing purpose by the instructor is the weight reduction of the user has been described. However, in the case of instructing improvement of lifestyle habits from life records such as blood pressure and behavior, the life of the test results and learning, etc. It can be used when conducting learning instruction from records.

[Example 2]
Also in the present embodiment, a case where the purpose of guidance by the leader is to reduce the weight of the user will be described. In the above-described embodiment, distribution of information related to a specific topic to a user is suppressed. In contrast, in the present embodiment, a method of intensively distributing information related to a specific topic to a user will be described. The system configuration is the same as that in the first embodiment. Further, it is assumed that the processing procedure executed when the instructor creates the guidance text is the same as the processing procedure shown in FIG. Hereinafter, information specific to the present embodiment will be described.

[GUI screen for instructors]
FIG. 12 shows an example of a confirmation screen presented to the instructor. The screen of FIG. 12 cancels rewriting the information confirmation dialog 1201, a message 1202 for displaying the content to be confirmed, a “Yes” button 1203 for deciding to rewrite the distribution content control table 122, and the distribution content control table 122. The “No” button 1204 is configured. This screen is displayed on the output device 135 of the instructor input / output terminal 103.

[Management information example]
FIG. 13 shows an example of information managed by the keyword analysis table 119. The keyword analysis table 119 includes a “record ID” 1301, a “keyword A” 1302 corresponding to the dependency receiving portion, a “keyword B” 1303 corresponding to the dependency receiving portion, and to which topic each keyword relates. It is composed of a type 1304 indicating whether it is a keyword. The keyword analysis table 119 acquires a record at a timing when the keyword analysis unit 118 searches for a keyword, and searches for a character string.

  FIG. 14 shows an example of information managed by the distribution content control table 122. The distribution content control table 122 controls whether to centrally execute “ID of record” 1401, a type 1402 indicating the type of distribution content to be controlled, and a specific type 1402. Concentrated information distribution flag 1403. The distribution content control table 122 is updated by the distribution control information adding unit 120.

  FIG. 15 shows an example of a series of instruction support information to be distributed intensively. FIG. 15 includes a distribution order 1501, “guidance support information ID” 1502 indicating an identification number of guidance support information, a guidance support information text 1503, and guidance support information type 1504. A series of information shown in FIG. 15 is held in the system as a subset of the instruction support information DB 131.

  FIG. 16 shows an example of the instruction support information distribution queue 125 after adding instruction support information that is instruction contents to be distributed preferentially to the instruction support information distribution queue 125 (FIG. 9) that is scheduled to be distributed in advance. . Similarly to the guidance support information delivery queue 125 shown in FIG. 9, the guidance support information delivery queue 125 shown in FIG. 16 also shows the order 1601 indicating the order of information delivery, the scheduled delivery date 1602, and the identification number of the information to be delivered. “Guidance support information ID” 1603, instruction support information text 1604 corresponding to “instruction support information ID” 1603, and instruction support information type 1605 indicating what topic the instruction support information text is. The The contents of the instruction support distribution queue 125 are managed by the distribution information control unit 127.

[Teaching system server processing]
Hereinafter, the processing content executed in the guidance system server 101 will be described with reference to FIG. FIG. 17 shows a processing procedure for extracting information on a specific topic that should be delivered intensively to the user from a guidance sentence created by the instructor and adding guidance support information corresponding to the extracted topic to the delivery schedule. An example is shown.

  Note that the processing contents of steps S1701 to 1704 are the same as the processing contents of steps S1101 to S1104 in FIG. 11, respectively, and thus description thereof will be omitted.

(Step S1705)
The instruction sentence analysis control unit 115 first calls the natural language processing unit 117 to determine whether or not a specific keyword exists in the additional sentence extracted in step S1704. The natural language processing unit 117 executes dependency analysis processing on the additional sentence extracted in step S1704, and extracts the dependency of the word in the additional sentence. On the other hand, the keyword analysis unit 118 searches for a match with the extracted dependency in the keyword analysis table 119.

  For example, if the postscript includes a sentence “It seems that you are not losing weight and you are in a stagnation period”, the two texts “Stagnation period” and “Entered” will be displayed as “ This matches the dependency relationship of “Stuck Period” and “Entered” registered in “F001” of “Record ID” 1301. In this case, it can be seen from the column of the type 1304 that the keyword is related to the type “stagnation period”. As a result, it is determined that the keyword included in the keyword analysis table 119 is present in the additional sentence.

  Thus, in the present embodiment, a specific dependency is searched by paying attention to the postscript sentence. The reason is that the phrase used in the fixed sentence that admires the user's behavior and the additional sentence that appears in a pair is compared with the phrase used when pointing out that the user's weight loss is stagnant only by free description. This is because it is generally limited. For this reason, the number of words to be registered in the keyword analysis table 119 in advance is relatively small as compared with the case where the sentences are not narrowed down as in this embodiment. The narrowing down of sentences as in the present embodiment is effective for efficiently extracting sentences having the meaning indicating the stagnation of the user's weight loss. Note that the combination of keywords is not necessarily limited to the dependency relationship, but a combination that can estimate the meaning of the sentence is desirable.

  If there is a dependency matching the extracted keyword combination in the keyword analysis table 119, the next step S1706 is continuously executed. On the other hand, if there is no dependency in the keyword analysis table 119 that matches the extracted keyword combination, it is determined that the sentence to be pointed out is not included in the guidance sentence, and the series of processes is terminated without executing the subsequent process. To do.

(Step S1706)
When the keyword analysis unit determines that the keyword included in the keyword analysis table 119 exists in the additional sentence in step S1705, the guidance sentence analysis control unit 115 calls the distribution control information addition unit 120. The distribution control information adding unit 120 executes processing for rewriting information in the distribution content control table 122 in the user DB 121.

  For example, in the case of the above-described example, it is determined in step S1705 that a keyword related to the type “stagnation period” is included in the additional sentence. At this time, the distribution control information adding unit 120 changes the suppression execution status 1403 from “OFF” to “ON” for the ID “R001” whose type 1402 of the distribution content control table 122 is “stagnation period”.

  Before the delivery control information adding unit 120 rewrites the delivery content control table 122, the guidance sentence analysis control unit 115 displays a screen for confirming whether or not the delivery content control table 122 is rewritten to the leader. It is displayed on the output device 135. The confirmation message 1202 displays what kind of text of the guidance text has become a trigger for rewriting the delivery content control table 122, and the leader clicks the “Yes” button 1203, so that the delivery control information is displayed. The adding unit 120 executes processing for rewriting the distribution content control table 122.

  Incidentally, on this screen, the text of the guidance support information that is actually distributed may be displayed at the same time so that the contents can be confirmed.

(Step S1707)
When the information in the distribution content control table 122 is rewritten by the distribution control information adding unit 120 in step S1706, the guidance sentence analysis control unit 115 distributes in the guidance support information distribution queue 125 according to the change in the distribution content control table 122. Change information.

  The distribution information control unit 127 accesses the instruction support information distribution queue 125, confirms the contents of the instruction support information distribution queue 125, and instructs the instruction support information distribution queue 125 illustrated in FIG. Execute processing to add support information preferentially. The delivery information control unit 127 adds the guidance support information shown in FIG. 15 to the guidance support information delivery queue 125 shown in FIG. When the guidance support information of FIG. 15 is already included in the guidance support information distribution queue 125 shown in FIG. 9, the distribution date of the guidance support information to be distributed intensively by raising the distribution date of the corresponding guidance support information is the nearest position. Place them together. As a result of the distribution information control unit 127 changing the distribution order of the instruction support information, the instruction support information is distributed to the user in the distribution order shown in FIG. Note that interrupt processing or overwriting processing may be used as processing for preferentially adding instruction support information to be distributed intensively.

[Summary]
The flow of processing for intensively delivering topic guidance support information according to the content of the guidance sentence created by the instructor has been described with reference to the flowchart shown in FIG. Through these processes, it is possible to add instruction support information of a specific topic to be distributed centrally to the instruction support information distribution queue 125. The instruction support information distribution unit 126 distributes instruction support information to the user according to the distribution schedule of the instruction support information distribution queue 125 changed by the distribution information control unit 127.

  As described above, the guidance support information distribution system according to the present embodiment (1) extracts one sentence including the text of the fixed sentence and the next sentence from the guidance sentence transmitted by the instructor to the user, (2) Search for the keyword registered in the keyword analysis table in the sentence, (3) If the registered keyword exists, rewrite the status in the delivery content control table 122, (4) Guidance support based on the status The contents of the information distribution queue 125 are changed. By executing this series of procedures, the guidance support information delivery system can change the delivery content of guidance support information that is automatically delivered to the user. That is, information to be distributed can be determined according to the guidance content of the leader with respect to the user's behavior.

  In addition, the guidance support information distribution system holds a intensive distribution state of information on a specific topic in the distribution content control table 122. Thereby, the guidance support information distribution system can add specific guidance support information collectively as the latest distribution schedule. That is, the guidance support information distribution system can intensively distribute information on a specific topic to the user.

  In the above-described embodiment, the case where the instructing purpose by the instructor is weight reduction has been described. However, in the case of instructing lifestyle improvement from the life record such as blood pressure and behavior, the life record such as test results and learning. It can be used when carrying out learning guidance from.

[Example 3]
In the above description, the distribution of instruction support information related to a specific topic is suppressed according to the contents of the instruction sentence (Example 1) and the distribution of instruction support information related to a specific topic is the contents of the instruction sentence. Accordingly, the case where the distribution is concentrated (Example 2) has been described separately, but these can also be combined. In this case, a plurality of statuses such as a normal state, a suppressed state, and a concentrated distribution state may be managed in the columns of the suppression execution status 803 and the concentrated information distribution flag 1403 in the distribution content control table 122 illustrated in FIGS.

[Example 4]
The present invention is not limited to the above-described embodiments, and includes various other embodiments. For example, in the above-described embodiment, a case has been described in which one sentence including a fixed sentence and the next sentence are extracted as one sentence related to the fixed sentence from the directive sentence. There is no. For example, the final sentence that appears in the directive may be used. Further, for example, document processing may be applied to extract one sentence related to the content of a fixed sentence or a topic. Note that, as described above, since a postscript sentence is likely to contain significant information when it appears as additional information with respect to a standard sentence, it is desirable to extract a sentence that appears after the standard sentence from the instruction sentence.

  In the above-described embodiment, a case has been described in which two keywords corresponding to the dependency are registered, and a search is performed to find out whether the corresponding two keywords appear in the additional sentence. However, the registered keywords may be a combination of three or more. Absent.

  Furthermore, in the above-described embodiment, the case where the guidance support information is registered in advance in the guidance support information distribution queue has been described. That is, the case where the topic and the text of the guidance support information to be delivered on the scheduled delivery date are determined in advance has been described. However, the topic and text of instruction support information to be distributed may be determined each time immediately before distribution. In this case, it is determined whether or not the guidance support information determined to be distributed is related to a topic that should be suppressed, and if it corresponds to a topic that should be suppressed, the guidance support information related to another topic is determined. It may be redistributed again. In addition, it is determined whether or not the guidance support information determined to be distributed is related to a topic to be distributed centrally, and if it is not related to a topic to be distributed centrally, the topic to be distributed centrally It is also possible to redistribute guidance support information related to.

  Further, in the above-described embodiments, various components and functional elements are included for easy understanding of the present invention, but the present invention is not limited to a configuration including all of them. In addition, the present invention can be configured such that a part of one embodiment is replaced with the configuration of another embodiment, and the configuration of another embodiment can be added to the configuration of one embodiment. It is. In addition, the present invention can add, delete, or replace another configuration with respect to a part of the configuration of each embodiment.

  Moreover, you may implement | achieve some or all of each structure, a function, a process part, a process means, etc. which were mentioned above as an integrated circuit or other hardware, for example. Each of the above-described configurations, functions, and the like may be realized by the processor interpreting and executing a program that realizes each function. That is, it may be realized as software. Information such as programs, tables, and files for realizing each function can be stored in a memory, a hard disk, a storage device such as an SSD (Solid State Drive), or a storage medium such as an IC card, an SD card, or a DVD.

  101: guidance system server, 102: user input / output terminal, 103: instructor input / output terminal, 104: network, 105: arithmetic device, 106: storage device, 107: guidance sentence creation unit, 108: guidance sentence creation control Part: 109: user action information analysis part, 110: fixed sentence creation part, 111: fixed sentence selection part, 112: free sentence input part, 113: guidance sentence transmission part, 114: guidance sentence analysis part, 115: guidance sentence analysis Control unit 116: Fixed sentence / additional sentence analysis unit 117: Natural language processing unit 118: Keyword analysis unit 119: Keyword analysis table 120: Delivery control information addition unit 121: User DB 122: Delivery content control Table 123: input information recording table 124: user attribute information table 125: instruction support information distribution queue 126: instruction support information Distribution unit, 127: Distribution information control unit, 128: Distribution control release unit, 129: Fixed phrase DB, 130: Instruction record DB, 131: Instruction support information DB, 132: Input device, 133: Output device, 134: Input device 135: Output device.

Claims (15)

A first database that stores preset sentences of a plurality of instructional faces set in advance;
A second database for storing the content of the instruction sentence sent by the instructor to the user and the instruction date and time;
A third database for storing a plurality of pre-set instruction support information texts;
A keyword analysis table that stores a plurality of preset keywords;
A fixed sentence / additional sentence analysis unit that extracts one sentence including the fixed sentence included in the first database and one related sentence from the guidance sentence of the second database;
A keyword analysis unit for searching whether or not a keyword included in the keyword analysis table exists in an additional sentence including the related sentence;
When a keyword is found by the search by the keyword analysis unit, the guidance support has a distribution information control unit that controls distribution information of the guidance support information distributed to the user separately from the distribution of the guidance sentence according to the found keyword Information distribution system. In the guidance support information distribution system according to claim 1,
A guidance support information distribution system comprising a distribution content control table that stores information for controlling distribution of the guidance support information for each topic related to the distribution information. In the guidance support information distribution system according to claim 2,
Having a guidance support information delivery queue that pre-selects and stores a series of guidance support information to be sequentially delivered to the user from the third database;
The delivery information control unit changes a delivery schedule of the guidance support information delivery queue based on information stored in the delivery content control table. In the guidance support information distribution system according to claim 3,
When the distribution content control table stores information indicating whether to suppress distribution of the instruction support information related to a specific topic, the distribution information control unit is an instruction support information that is a distribution suppression target. Is removed from the distribution schedule of the instruction support information distribution queue. In the guidance support information distribution system according to claim 3,
When the distribution content control table stores information indicating whether or not the instruction support information related to a specific topic is to be distributed in a concentrated manner, the distribution information control unit is configured to provide instruction support information that is a target for concentrated distribution. Are arranged together at the nearest position of the instruction support information distribution queue. In the guidance support information distribution system according to claim 2,
The information for controlling the distribution is information indicating whether or not the distribution of the instruction support information is to be suppressed. In the guidance support information distribution system according to claim 2,
The instruction support information distribution system, wherein the information for controlling the distribution is information indicating whether or not the instruction support information related to a specific topic is to be distributed in a concentrated manner. In the guidance support information distribution system according to claim 1,
The related support sentence is a sentence that appears next to a sentence including a fixed sentence. In the guidance support information distribution system according to claim 1,
In the keyword analysis table, a keyword corresponding to a dependency portion of a dependency and a keyword corresponding to the reception portion are stored as a set. In the guidance support information distribution system according to claim 1,
Before the delivery information control unit controls delivery of the guidance support information to a user, the delivery information control unit displays a screen for confirming whether the control is possible or not on a terminal operated by the leader. The computers that make up the guidance support information distribution system
A first sentence that contains a fixed sentence included in a first database that stores a plurality of preset fixed sentence sentences and a related sentence, the contents of the instruction sentence that the instructor has transmitted to the user, and the instruction date and time Processing to extract from the teaching text of the database of 2;
A process of searching whether or not a keyword included in a keyword analysis table storing a plurality of keywords set in advance is included in an additional sentence including the related sentence;
When a keyword is found by the search, a guidance support information distribution method comprising: processing for controlling distribution information of instruction support information distributed to a user separately from distribution of the instruction sentence according to the found keyword. The instruction support information distribution method according to claim 11,
For each topic related to the distribution information, a series of instruction support information to be sequentially distributed to the user based on information stored in a distribution content control table that stores information for controlling distribution of the instruction support information. An instruction support information distribution method characterized by changing a distribution schedule of an instruction support information distribution queue selected and stored. The instruction support information delivery method according to claim 12,
When the distribution content control table stores information indicating whether or not to suppress distribution of the guidance support information related to a specific topic, the distribution support control target is a distribution suppression target from the distribution schedule of the instruction support information distribution queue. An instruction support information distribution method characterized by removing instruction support information. The instruction support information delivery method according to claim 12,
When the distribution content control table stores information indicating whether or not the instruction support information related to a specific topic is to be distributed in a concentrated manner, the instruction support information that is a target for concentrated distribution is distributed to the instruction support information. Instruction support information distribution method, characterized by placing them together at the nearest position of the queue. The instruction support information distribution method according to claim 11,
Before controlling delivery of the guidance support information to the user, a screen for confirming whether or not the control is possible is displayed on a terminal operated by the leader.

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